WorldWideScience

Sample records for biospecimen processing services

  1. World Endometriosis Research Foundation Endometriosis Phenome and Biobanking Harmonization Project: III. Fluid biospecimen collection, processing, and storage in endometriosis research

    DEFF Research Database (Denmark)

    Rahmioglu, Nilufer; Fassbender, Amelie; Vitonis, Allison F.;

    2014-01-01

    ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis.......ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis....

  2. Biospecimen Core Resource - TCGA

    Science.gov (United States)

    The Cancer Genome Atlas (TCGA) Biospecimen Core Resource centralized laboratory reviews and processes blood and tissue samples and their associated data using optimized standard operating procedures for the entire TCGA Research Network.

  3. Biotrust: a comprehensive system for acquiring and distributing biospecimens.

    Science.gov (United States)

    Anderson, Nicholas; Ponko, Stefan; Black, Tony; Prosser, Justin; Stein, Barbara; Tarczy-Hornoch, Peter; Porter, Peggy

    2013-01-01

    The Biotrust resource provides a web-accessible method to coordinate discovery and request of annotated biospecimens for research. The system is built on an open-source web-application framework, and has a modular approach to defining education on process, study registration and feasibility review, patient identification and cohort forwarding, consent tracking, and biospecimen processing/distribution. The architecture has been designed as a "pass through" system that provides annotated deidentified biospecimens for investigator use in a restricted time window of 4-7 days, and does not maintain biobanking facilities. As a core institutional resource, the system integrates seven vertical service arms, each of which can be accessed independently to support flexible and independent use in translational research. The system will be described in terms of requirements for use, metrics of evaluation, and lessons learned in integrating this into clinical and operational environments. PMID:24303285

  4. Biospecimen Repository Access and Data Sharing (BRADS)

    Data.gov (United States)

    U.S. Department of Health & Human Services — BRADS is a repository for data and biospecimens from population health research initiatives and clinical or interventional trials designed and implemented by...

  5. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly Ph.D., Andrea; Jewell Ph.D., Scott D.; McShane Ph.D., Lisa M.; Clark M.D., Douglas P.; Greenspan M.D., Renata; Hayes M.D., Daniel F.; Hainaut Ph.D.,, Pierre; Kim, Paula; Mansfield Ph.D., Elizabeth; Potapova Ph.D., Olga; Riegman Ph.D., Peter; Rubinstein Ph.D., Yaffa; Seijo M.S., Edward; Somiari Ph.D., Stella; Watson M.B., Peter; Weier Ph.D., Heinz-Ulrich; Zhu Ph.D., Claire; Vaught Ph.D., Jim

    2011-04-26

    Human biospecimens are subject to a number of different collection, processing, and storage factors that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research utilizing human tissues it is critical that information regarding the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications around biospecimen-related research and help reassure patient contributors and the advocacy community that the contributions are valued and respected.

  6. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    National Cancer Institute; Jewell, Ph.D., Scott D.; Seijo, M.S., Edward; Kelly, Ph.D., Andrea; Somiari, Ph.D., Stella; B.Chir., M.B.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., M.S., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Moore, Ph.D., Helen M.; Vaught, Ph.D., Jim; Watson, Peter

    2010-09-02

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  7. Biospecimen Reporting for Improved Study Quality

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly, Ph.D., Andrea B.; Jewell, Ph.D., Scott D.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas P.; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth A.; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Seijo, M.S., Edward; Somiari, Ph.D., Stella; Chir., B; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Vaught, Ph.D., Jim; Watson,M.B., Peter

    2010-12-27

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  8. Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  9. Study of Womens Health Across the Nation (SWAN) Biospecimen Repository

    Data.gov (United States)

    U.S. Department of Health & Human Services — The SWAN Repository is the biospecimen bank of the SWAN study. All stored specimens are from the 3,302 SWAN participants, collected across the 14 clinic visits...

  10. A Tissue Retrieval and Postharvest Processing Regimen for Rodent Reproductive Tissues Compatible with Long-Term Storage on the International Space Station and Postflight Biospecimen Sharing Program

    Directory of Open Access Journals (Sweden)

    Vijayalaxmi Gupta

    2015-01-01

    Full Text Available Collection and processing of tissues to preserve space flight effects from animals after return to Earth is challenging. Specimens must be harvested with minimal time after landing to minimize postflight readaptation alterations in protein expression/translation, posttranslational modifications, and expression, as well as changes in gene expression and tissue histological degradation after euthanasia. We report the development of a widely applicable strategy for determining the window of optimal species-specific and tissue-specific posteuthanasia harvest that can be utilized to integrate into multi-investigator Biospecimen Sharing Programs. We also determined methods for ISS-compatible long-term tissue storage (10 months at −80°C that yield recovery of high quality mRNA and protein for western analysis after sample return. Our focus was reproductive tissues. The time following euthanasia where tissues could be collected and histological integrity was maintained varied with tissue and species ranging between 1 and 3 hours. RNA quality was preserved in key reproductive tissues fixed in RNAlater up to 40 min after euthanasia. Postfixation processing was also standardized for safe shipment back to our laboratory. Our strategy can be adapted for other tissues under NASA’s Biospecimen Sharing Program or similar multi-investigator tissue sharing opportunities.

  11. A tissue retrieval and postharvest processing regimen for rodent reproductive tissues compatible with long-term storage on the international space station and postflight biospecimen sharing program.

    Science.gov (United States)

    Gupta, Vijayalaxmi; Holets-Bondar, Lesya; Roby, Katherine F; Enders, George; Tash, Joseph S

    2015-01-01

    Collection and processing of tissues to preserve space flight effects from animals after return to Earth is challenging. Specimens must be harvested with minimal time after landing to minimize postflight readaptation alterations in protein expression/translation, posttranslational modifications, and expression, as well as changes in gene expression and tissue histological degradation after euthanasia. We report the development of a widely applicable strategy for determining the window of optimal species-specific and tissue-specific posteuthanasia harvest that can be utilized to integrate into multi-investigator Biospecimen Sharing Programs. We also determined methods for ISS-compatible long-term tissue storage (10 months at -80°C) that yield recovery of high quality mRNA and protein for western analysis after sample return. Our focus was reproductive tissues. The time following euthanasia where tissues could be collected and histological integrity was maintained varied with tissue and species ranging between 1 and 3 hours. RNA quality was preserved in key reproductive tissues fixed in RNAlater up to 40 min after euthanasia. Postfixation processing was also standardized for safe shipment back to our laboratory. Our strategy can be adapted for other tissues under NASA's Biospecimen Sharing Program or similar multi-investigator tissue sharing opportunities.

  12. 75 FR 51830 - National Cancer Institute's Best Practices for Biospecimen Resources

    Science.gov (United States)

    2010-08-23

    ... HUMAN SERVICES National Institutes of Health National Cancer Institute's Best Practices for Biospecimen... best practices, the National Cancer Institute (NCI) is seeking public comment on a revised version of the NCI Best Practices for Biospecimen Resources. This revised version of the NCI Best Practices...

  13. International efforts to develop biospecimen best practices.

    Science.gov (United States)

    Vaught, Jimmie B; Caboux, Elodie; Hainaut, Pierre

    2010-04-01

    Variables introduced during the processes involved in biospecimen collection, processing, storage, and analysis are among the potential sources of bias in biomarker research. International efforts are under way to develop best practices to standardize biospecimen handling protocols. In general, documents on best practices address three major recurring themes: technical best practices on infrastructure and specimen handling, recommendations on informatics and data management, and recommendations on ethical, legal, and social issues. There are many areas of agreement among various international efforts, but no single set of practices has emerged as a unifying document. The ethical, legal, and social issues are particularly difficult to harmonize due to the many country-specific issues that are governed by a variety of local and federal rules and regulations. Given the increasingly international nature of research involving biomarkers and biospecimens, it will be necessary to continue to cooperate in the development of harmonized evidence-based best practices. Several international organizations including the International Cancer Genome Consortium are engaged in such efforts.

  14. New Funding Opportunity: Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  15. 76 FR 23609 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-04-27

    ... questionnaires, storage and information management processes, and assay procedures, thereby informing data... formative research activities relating to the collection, storage, management, and assay of biospecimen and... Physical Measures Formative Research Methodology Studies for the National Children's Study SUMMARY:...

  16. TRWG developmental pathway for biospecimen-based assessment modalities

    Energy Technology Data Exchange (ETDEWEB)

    Translational Research Working Group; Srivastava, Sudhir; Gray, Joe W.; Reid, Brian J.; Grad, Oren; Greenwood, Addison; Hawk, Ernest T.

    2008-09-03

    The Translational Research Working Group (TRWG) was created as a national initiative to evaluate the current status of NCI's investment in translational research and envision its future. The TRWG conceptualized translational research as a set of six developmental processes or pathways focused on various clinical goals. One of those pathways describes the development of biospecimen-based assays that utilize biomarkers for the detection, diagnosis, prognosis, and assessment of response to cancer treatment. The biospecimen-based assessment modality (BM) pathway was conceived not as comprehensive description of the corresponding real-world processes, but rather as a tool designed to facilitate movement of a candidate assay through the translational process to the point where it can be handed off for definitive clinical testing. This paper introduces the pathway in the context of prior work and discusses key challenges associated with the biomarker development process in light of the pathway.

  17. Biobanking Comes of Age: The Transition to Biospecimen Science.

    Science.gov (United States)

    Vaught, Jim

    2016-01-01

    Biobanking involves the collection, processing, storage, and distribution of biological specimens and the policies and procedures necessary to accomplish those aims successfully. Although biobanking may also involve collections for environmental studies or museum archives, most efforts to standardize biobanking practices have been directed toward human biomedical research. Initially focused primarily on collecting samples for diagnostic purposes in pathology settings, biobanks have evolved into complex organizations engaged in advancing personalized (or precision) medicine and translational research. This evolution has involved the development of biobanking best practices and the transformation of a field driven by empirical approaches into the emerging area of biospecimen science. It has become increasingly important to develop evidence-based practices for collecting biospecimens and data that can be shared with confidence with international collaborators. Aside from these technical approaches, other factors play crucial roles, such as ethical and regulatory issues, business planning and sustainability, and approaches to data collection and sharing. PMID:26514206

  18. A practical tool for modeling biospecimen user fees.

    Science.gov (United States)

    Matzke, Lise; Dee, Simon; Bartlett, John; Damaraju, Sambasivarao; Graham, Kathryn; Johnston, Randal; Mes-Masson, Anne-Marie; Murphy, Leigh; Shepherd, Lois; Schacter, Brent; Watson, Peter H

    2014-08-01

    The question of how best to attribute the unit costs of the annotated biospecimen product that is provided to a research user is a common issue for many biobanks. Some of the factors influencing user fees are capital and operating costs, internal and external demand and market competition, and moral standards that dictate that fees must have an ethical basis. It is therefore important to establish a transparent and accurate costing tool that can be utilized by biobanks and aid them in establishing biospecimen user fees. To address this issue, we built a biospecimen user fee calculator tool, accessible online at www.biobanking.org . The tool was built to allow input of: i) annual operating and capital costs; ii) costs categorized by the major core biobanking operations; iii) specimen products requested by a biobank user; and iv) services provided by the biobank beyond core operations (e.g., histology, tissue micro-array); as well as v) several user defined variables to allow the calculator to be adapted to different biobank operational designs. To establish default values for variables within the calculator, we first surveyed the members of the Canadian Tumour Repository Network (CTRNet) management committee. We then enrolled four different participants from CTRNet biobanks to test the hypothesis that the calculator tool could change approaches to user fees. Participants were first asked to estimate user fee pricing for three hypothetical user scenarios based on their biobanking experience (estimated pricing) and then to calculate fees for the same scenarios using the calculator tool (calculated pricing). Results demonstrated significant variation in estimated pricing that was reduced by calculated pricing, and that higher user fees are consistently derived when using the calculator. We conclude that adoption of this online calculator for user fee determination is an important first step towards harmonization and realistic user fees.

  19. Custodianship as an Ethical Framework for Biospecimen-Based Research

    OpenAIRE

    Yassin, Rihab; Lockhart, Nicole; Riego, Mariana González del; Pitt, Karen; Thomas, Jeffrey W.; Weiss, Linda; Compton, Carolyn

    2010-01-01

    Human biological specimens (biospecimens) are increasingly important for research that aims to advance human health. Yet, despite significant proliferation in specimen-based research and discoveries during the past decade, researchremains challenged by the inequitable access to high quality biospecimens that are collected under rigorous ethical standards. This is primarily caused by the complex level of control and ownership exerted by the myriad of stakeholders involved in the biospecimen re...

  20. Preanalytical Variables Affecting the Integrity of Human Biospecimens in Biobanking

    DEFF Research Database (Denmark)

    Ellervik, Christina; Vaught, Jim

    2015-01-01

    BACKGROUND: Most errors in a clinical chemistry laboratory are due to preanalytical errors. Preanalytical variability of biospecimens can have significant effects on downstream analyses, and controlling such variables is therefore fundamental for the future use of biospecimens in personalized...... medicine for diagnostic or prognostic purposes. CONTENT: The focus of this review is to examine the preanalytical variables that affect human biospecimen integrity in biobanking, with a special focus on blood, saliva, and urine. Cost efficiency is discussed in relation to these issues. SUMMARY: The quality...

  1. Biospecimen quality program in the biobank of the Norwegian Institute of Public Health

    Directory of Open Access Journals (Sweden)

    Liv Paltiel

    2012-04-01

    Full Text Available Background: The biological material collected, processed and stored in biobanks are important research tools and it is important to minimize preanalytical variations to provide researchers with high quality biological material that will give reproducible results. Methods: To minimize the preanalytical variations caused by sample collection, processing and storage, we have established a biospecimen quality program. It consists of quality assurance aspects as well as quality control programs to measure adherence to protocols and sample integrity. The quality control program includes measurements and evaluation of the DNA quality and quantity before storage, i.e. concentration, purity, fragmentation and PCR success, and long term storage programs for plasma, urine and RNA. Conclusions: The Biobank at the Norwegian Institute of Public Health has established a biospecimen quality program that ensures high quality specimens and provides the documentation required to use the biomaterial in a best possible way.

  2. Leveraging a clinical research information system to assist biospecimen data and workflow management: a hybrid approach

    Science.gov (United States)

    2011-01-01

    Background Large multi-center clinical studies often involve the collection and analysis of biological samples. It is necessary to ensure timely, complete and accurate recording of analytical results and associated phenotypic and clinical information. The TRIBE-AKI Consortium http://www.yale.edu/tribeaki supports a network of multiple related studies and sample biorepository, thus allowing researchers to take advantage of a larger specimen collection than they might have at an individual institution. Description We describe a biospecimen data management system (BDMS) that supports TRIBE-AKI and is intended for multi-center collaborative clinical studies that involve shipment of biospecimens between sites. This system works in conjunction with a clinical research information system (CRIS) that stores the clinical data associated with the biospecimens, along with other patient-related parameters. Inter-operation between the two systems is mediated by an interactively invoked suite of Web Services, as well as by batch code. We discuss various challenges involved in integration. Conclusions Our experience indicates that an approach that emphasizes inter-operability is reasonably optimal in allowing each system to be utilized for the tasks for which it is best suited. PMID:21884570

  3. A Federated Network for Translational Cancer Research Using Clinical Data and Biospecimens.

    Science.gov (United States)

    Jacobson, Rebecca S; Becich, Michael J; Bollag, Roni J; Chavan, Girish; Corrigan, Julia; Dhir, Rajiv; Feldman, Michael D; Gaudioso, Carmelo; Legowski, Elizabeth; Maihle, Nita J; Mitchell, Kevin; Murphy, Monica; Sakthivel, Mayurapriyan; Tseytlin, Eugene; Weaver, JoEllen

    2015-12-15

    Advances in cancer research and personalized medicine will require significant new bridging infrastructures, including more robust biorepositories that link human tissue to clinical phenotypes and outcomes. In order to meet that challenge, four cancer centers formed the Text Information Extraction System (TIES) Cancer Research Network, a federated network that facilitates data and biospecimen sharing among member institutions. Member sites can access pathology data that are de-identified and processed with the TIES natural language processing system, which creates a repository of rich phenotype data linked to clinical biospecimens. TIES incorporates multiple security and privacy best practices that, combined with legal agreements, network policies, and procedures, enable regulatory compliance. The TIES Cancer Research Network now provides integrated access to investigators at all member institutions, where multiple investigator-driven pilot projects are underway. Examples of federated search across the network illustrate the potential impact on translational research, particularly for studies involving rare cancers, rare phenotypes, and specific biologic behaviors. The network satisfies several key desiderata including local control of data and credentialing, inclusion of rich phenotype information, and applicability to diverse research objectives. The TIES Cancer Research Network presents a model for a national data and biospecimen network.

  4. A Federated Network for Translational Cancer Research Using Clinical Data and Biospecimens.

    Science.gov (United States)

    Jacobson, Rebecca S; Becich, Michael J; Bollag, Roni J; Chavan, Girish; Corrigan, Julia; Dhir, Rajiv; Feldman, Michael D; Gaudioso, Carmelo; Legowski, Elizabeth; Maihle, Nita J; Mitchell, Kevin; Murphy, Monica; Sakthivel, Mayurapriyan; Tseytlin, Eugene; Weaver, JoEllen

    2015-12-15

    Advances in cancer research and personalized medicine will require significant new bridging infrastructures, including more robust biorepositories that link human tissue to clinical phenotypes and outcomes. In order to meet that challenge, four cancer centers formed the Text Information Extraction System (TIES) Cancer Research Network, a federated network that facilitates data and biospecimen sharing among member institutions. Member sites can access pathology data that are de-identified and processed with the TIES natural language processing system, which creates a repository of rich phenotype data linked to clinical biospecimens. TIES incorporates multiple security and privacy best practices that, combined with legal agreements, network policies, and procedures, enable regulatory compliance. The TIES Cancer Research Network now provides integrated access to investigators at all member institutions, where multiple investigator-driven pilot projects are underway. Examples of federated search across the network illustrate the potential impact on translational research, particularly for studies involving rare cancers, rare phenotypes, and specific biologic behaviors. The network satisfies several key desiderata including local control of data and credentialing, inclusion of rich phenotype information, and applicability to diverse research objectives. The TIES Cancer Research Network presents a model for a national data and biospecimen network. PMID:26670560

  5. [Current modalities and concepts on access and use of biospecimen samples and associated data for research from human biobanks].

    Science.gov (United States)

    Siddiqui, Roman; Semler, Sebastian Claudius

    2016-03-01

    It is accepted worldwide that biospecimen and data sharing (BDS) play an essential role for the future of medical research to improve diagnostics and prognostics, e.g. by validated biomarkers. BDS is also pivotal to the development of new therapeutic treatments and for the improvement of population health. Human biobanks can generate an added value to this need by providing biospecimens and/or associated data to researchers. An inspection of several examples of epidemiological as well as clinical/disease-oriented biobanks in Germany shows that best practice procedures (BPP) that are internationally agreed on are being installed for biospecimen and/or data access. In general, fair access is aimed at requiring a written application by the requesting scientist, which is then peer-reviewed for scientific and ethical validity by the Biobank. Applied BPP take into account (i) patient education/agreement according to the informed consent model, (ii) privacy protection, (iii) intellectual property rights, the (iv) notification obligation of health-related findings (including incidental findings), the (v) use of material (MTA) and data transfer agreements (DTA) for mutual legal security, the avoidance of conflicts of interests, as well as for cost recovery/fee for service as a basis for sustainability of the biobank. BPP are rooted in the self-regulation efforts of life sciences and are supported by parent ethics committees in Germany. Central biobank registries displaying aggregated information on biospecimens stored and the research foci constitute an important tool to make biobanks that are scattered across the country visible to each other, and, can thus promote access to hitherto unknown biospecimen and data resources. PMID:26809822

  6. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it.

  7. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it. PMID:26571974

  8. The CAS Bio-specimen Centers in Sound Progress

    Institute of Scientific and Technical Information of China (English)

    LI Liangqian; QIAO Gexia; YAO Yijian

    2010-01-01

    @@ Bio-specimen centers, including herbaria and zoological museums, are the most integrated places for the storage of specimens, which are real samples and the most important vouchers for taxonomic and biodiversity studies.The information carried by the specimens is of substantial reference for research on species distribution, history, status, phylogeny and evolution, etc.

  9. Enriching the Web Processing Service

    Science.gov (United States)

    Wosniok, Christoph; Bensmann, Felix; Wössner, Roman; Kohlus, Jörn; Roosmann, Rainer; Heidmann, Carsten; Lehfeldt, Rainer

    2014-05-01

    The OGC Web Processing Service (WPS) provides a standard for implementing geospatial processes in service-oriented networks. In its current version 1.0.0 it allocates the operations GetCapabilities, DescribeProcess and Execute, which can be used to offer custom processes based on single or multiple sub-processes. A large range of ready to use fine granular, fundamental geospatial processes have been developed by the GIS-community in the past. However, modern use cases or whole workflow processes demand specifications of lifecycle management and service orchestration. Orchestrating smaller sub-processes is a task towards interoperability; a comprehensive documentation by using appropriate metadata is also required. Though different approaches were tested in the past, developing complex WPS applications still requires programming skills, knowledge about software libraries in use and a lot of effort for integration. Our toolset RichWPS aims at providing a better overall experience by setting up two major components. The RichWPS ModelBuilder enables the graphics-aided design of workflow processes based on existing local and distributed processes and geospatial services. Once tested by the RichWPS Server, a composition can be deployed for production use on the RichWPS Server. The ModelBuilder obtains necessary processes and services from a directory service, the RichWPS semantic proxy. It manages the lifecycle and is able to visualize results and debugging-information. One aim will be to generate reproducible results; the workflow should be documented by metadata that can be integrated in Spatial Data Infrastructures. The RichWPS Server provides a set of interfaces to the ModelBuilder for, among others, testing composed workflow sequences, estimating their performance and to publish them as common processes. Therefore the server is oriented towards the upcoming WPS 2.0 standard and its ability to transactionally deploy and undeploy processes making use of a WPS

  10. Factors associated with willingness to participate in biospecimen research among Chinese Americans.

    Science.gov (United States)

    Gao, Wanzhen; Ma, Grace X; Tan, Yin; Fang, Carolyn; Weaver, JoEllen; Jin, Ming; Lai, Philip

    2014-04-01

    A paucity of information exists on the recruitment of Asian Americans for biospecimen research. Although studies show that Chinese Americans are at high risk for hepatitis B virus (HBV) infection, little is known about their willingness to participate in HBV-related biospecimen research and how knowledge, attitudes, and cultural factors impact their willingness to participate. The study was guided by Community-Based Participatory Research principles. Data were derived from an assessment study on HBV-related biospecimen research participation among Chinese Americans in the Philadelphia region. The assessment was conducted with 415 Chinese Americans recruited from eight Chinese community-based organizations. Cultural beliefs, knowledge, and attitudes toward biospecimen research were examined for associations with their willingness to participate in biospecimen banking research. Overall, 192 (46.3%) of 415 participants who completed the assessment indicated they were willing to participate if they were invited to donate blood to be frozen and stored for future HBV biospecimen studies. Cultural variables significant in bivariate analysis included collectivism, knowledge about biospecimen research, and Yin-Yang beliefs. Fatalism and individualism were not associated with participation willingness. In multivariate analysis, age, health care attitudes, and trust were significantly associated with willingness to participate in biospecimen banking research. Asian American communities have little knowledge of biospecimen banking and will benefit from educational campaigns that emphasize collective benefits and attitudes towards and trust in the health care system. Understanding cultural factors is important for improving Chinese Americans' knowledge, awareness, and intentions of participation in biospecimen research. Similar efforts need to be undertaken to develop culturally appropriate educational intervention programs to increase participation in biospecimen research

  11. Service management process maps your route to service excellence

    CERN Document Server

    Associates, Computer

    2007-01-01

    ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.As organizations look to implement quality Service Management processes, the same questions repeatedly arise: How do all these processes interface with each other? How do the processes work within a culture of change and evolution? How can we easily communicate

  12. 76 FR 38191 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-06-29

    ... Physical Measures Formative Research Methodology Studies for the National Children's Study SUMMARY: In... comment questioned the cost and utility of the study and federally funded biomedical research in general...: Title: Biospecimen and Physical Measures Formative Research Methodology Studies for the...

  13. Review: The procurement, storage and quality assurance of frozen blood and tissue biospecimens

    Directory of Open Access Journals (Sweden)

    Manoj S. Charde

    2014-05-01

    Full Text Available The preserved frozen biospecimens are ideal for evaluating the genome, transcriptome, and proteome. Here we present a current overview of experimental data regarding procurement, storage, and quality assurance that can informthe handling of frozen biospecimens. Degradation of frozen biospecimens can be affected by collecting methodology, premortem agonal changes and warm ischemic time during surgery.  Tissue storage at− 80 °C can preserve DNA and protein but RNA show degradation at 5 years, therefore storage at − 150 °C provides significant advantages.  Histologic quality assurance of tissue biospecimens is typically performed at the time of surgery but should also be conducted on the aliquot to be distributed because of tissue heterogeneity.Additional qualityassurance testing should be dictated by the anticipated downstream applications.

  14. Service Quality and Process Maturity Assessment

    Directory of Open Access Journals (Sweden)

    Serek Radomir

    2013-12-01

    Full Text Available This article deals with service quality and the methods for its measurement and improvements to reach the so called service excellence. Besides older methods such as SERVQUAL and SERPERF, there are also shortly described capability maturity models based on which the own methodology is developed and used for process maturity assessment in organizations providing technical services. This method is equally described and accompanied by examples on pictures. The verification of method functionality is explored on finding a correlation between service employee satisfaction and average process maturity in a service organization. The results seem to be quite promising and open an arena for further studies.

  15. Engineering Business Processes with Service Level Agreements

    OpenAIRE

    Frankova, Ganna

    2010-01-01

    Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up...

  16. Lessons from HeLa Cells: The Ethics and Policy of Biospecimens

    Science.gov (United States)

    Beskow, Laura M.

    2016-01-01

    Human biospecimens have played a crucial role in scientific and medical advances. Although the ethical and policy issues associated with biospecimen research have long been the subject of scholarly debate, the story of attention of a much broader audience. The story has been a catalyst for policy change, including major regulatory changes proposed in the United States surrounding informed consent. These proposals are premised in part on public opinion data, necessitating a closer look at what such data tell us. The development of biospecimen policy should be informed by many considerations—one of which is public input, robustly gathered, on acceptable approaches that optimize shared interests, including access for all to the benefits of research. There is a need for consent approaches that are guided by realistic aspirations and a balanced view of autonomy within an expanded ethical framework. PMID:26979405

  17. The Customer Interaction Process: Managing Customer, the Service Encounter and Service Recovery

    OpenAIRE

    TANASE, George Cosmin

    2013-01-01

    Service interactions are next to customer relationships one of the primary value processes of a service provider. Due to the fact that in service situations value is created via the throughput of the customer through the service production process, and this throughput is realized in service interactions, these interactions are one of the major value drivers of a service firms value. As one of a service providers primary value processes, the interaction process aims at managing the service int...

  18. Web processing service for landslide hazard assessment

    Science.gov (United States)

    Sandric, I.; Ursaru, P.; Chitu, D.; Mihai, B.; Savulescu, I.

    2012-04-01

    Hazard analysis requires heavy computation and specialized software. Web processing services can offer complex solutions that can be accessed through a light client (web or desktop). This paper presents a web processing service (both WPS and Esri Geoprocessing Service) for landslides hazard assessment. The web processing service was build with Esri ArcGIS Server solution and Python, developed using ArcPy, GDAL Python and NumPy. A complex model for landslide hazard analysis using both predisposing and triggering factors combined into a Bayesian temporal network with uncertainty propagation was build and published as WPS and Geoprocessing service using ArcGIS Standard Enterprise 10.1. The model uses as predisposing factors the first and second derivatives from DEM, the effective precipitations, runoff, lithology and land use. All these parameters can be served by the client from other WFS services or by uploading and processing the data on the server. The user can select the option of creating the first and second derivatives from the DEM automatically on the server or to upload the data already calculated. One of the main dynamic factors from the landslide analysis model is leaf area index. The LAI offers the advantage of modelling not just the changes from different time periods expressed in years, but also the seasonal changes in land use throughout a year. The LAI index can be derived from various satellite images or downloaded as a product. The upload of such data (time series) is possible using a NetCDF file format. The model is run in a monthly time step and for each time step all the parameters values, a-priory, conditional and posterior probability are obtained and stored in a log file. The validation process uses landslides that have occurred during the period up to the active time step and checks the records of the probabilities and parameters values for those times steps with the values of the active time step. Each time a landslide has been positive

  19. The process of services liberalization in Italy

    OpenAIRE

    Argentati Anna

    2012-01-01

    The paper addresses the great difficulties and uncertainties that have characterizedthe process of services liberalization in Italy in recent years. After having analyzed the implementation of directive 2006/123/Ce, including the limits of the discipline introduced by legislative decree n. 59/2010, the paper explores the content of recent new regulations which, after the economic crisis, have again modified the existing legislation: First, law decree n. 138/2011 introduced only marginal chang...

  20. PESOI: Process Embedded Service-Oriented Architecture

    Institute of Scientific and Technical Information of China (English)

    Wei-Tek Tsai; Yinong Chen; Chun Fan

    2006-01-01

    Service-Oriented Architecture (SOA) has drawn significant attention recently, and numerous architecture approaches have been proposed to represent SOA-based applications. The architecture of SOA-based applications is different from traditional software architecture, which is mainly static. The architecture of an SOA-based application is dynamic, I.e., the application can be composed at runtime using existing services, and thus the architecture is really determined at runtime, instead of design time. SOA applications have provided a new direction for software architecture study, where the architecture can be dynamically changed at runtime to meet the new application requirements. This paper proposes a Process-Embedded Service-Oriented Infrastructure to build SOA-based applications. This infrastructure embeds the entire software lifecycle management and service-oriented system engineering into the application developed on this infrastructure. Thus, the users can easily re-develop the applications during operation to meet the changing environments and requirements, through the supports provided by the embedded infrastructure.

  1. The Future of Biobanking: A Conceptual Look at How Biobanks Can Respond to the Growing Human Biospecimen Needs of Researchers.

    Science.gov (United States)

    Somiari, Stella B; Somiari, Richard I

    2015-01-01

    Biobanking of human biological specimens has evolved from the simple private collection of often poorly annotated residual clinical specimens, to well annotated and organized collections setup by commercial and not-for-profit organizations. The activities of biobanks is now the focus of international and government agencies in recognition of the need to adopt best practices and provide scientific, ethical and legal guidelines for the industry. The demand for more, high quality and clinically annotated biospecimens will increase, primarily due to the unprecedented level of genomic, post genomic and personalized medicine research activities going on. Demand for more biospecimens provides new challenges and opportunities for developing strategies to build biobanking into a business that is better able to supply the biospecimen needs of the future. A paradigm shift is required particularly in organization and funding, as well as in how and where biospecimens are collected, stored and distributed. New collection sites, organized as Research Ready Hospitals (RRHs) and new public-private partnership models are needed for sustainability and increased biospecimen availability. Biobanks will need to adopt industry-wide standard operating procedures, better and "non-destructive" methods for quality assessment, less expensive methods for sample storage/distribution, and objective methods to manage scarce biospecimens. Ultimately, the success of future biobanks will rely greatly on the success of public-private partnerships, number and diversity of available biospecimens, cost management and the realization that an effective biobank is one that provides high quality and affordable biospecimens to drive research that leads to better health and quality of life for all.

  2. Knowledge and willingness to provide research biospecimens among foreign-born Latinos using safety-net clinics.

    Science.gov (United States)

    Loffredo, Christopher A; Luta, Gheorghe; Wallington, Sherrie; Makgoeng, Solomon B; Selsky, Claire; Mandelblatt, Jeanne S; Adams-Campbell, Lucile L

    2013-08-01

    Latinos tend to be under-represented in cancer research and in bio-repositories. We conducted a Spanish-language, interviewer-administered cross-sectional survey of 331 foreign-born Latinos from Central and South America attending safety-net clinics in order to describe factors associated with knowledge about and intention to provide bio-specimens for research purposes. We used logistic regression and multiple imputation methods to evaluate associations between socio-cultural measures, medical trust, demographics, as well as knowledge about and intentions to provide bio-specimens. Almost half (47 %) of respondents knew what bio-specimens were, and 67 % said that they would provide a specimen after being given information about what this involved; this increased to 72 % among those with prior knowledge. Controlling for covariates, Latinos with a high school education and above were more likely to know what a bio-specimen was and to say they would provide bio-specimens than were those with lower levels of education [adjusted OR (aOR) 2.85, 95 % CI 1.37-5.96; and 3.49, 95 % CI 1.41-8.63, p ≤ 0.01, respectively]. Those with greater social integration were more likely to know about bio-specimens than those with less integration (aOR 2.54, 95 % CI 1.45-4.46, p = 0.001). Higher endorsement of family values was independently associated with intent to give bio-specimens (aOR 1.11, 95 % CI 1.02-1.20, p = 0.017 per five-point increase in "familism" score). Medical mistrust was not related to intentions to provide specimens. Our results suggest that interventions to increase willingness to provide bio-specimens could leverage trusted clinics or social networks and should consider individuals' education and socio-cultural perspectives.

  3. Contracts for Abstract Processes in Service Composition

    Directory of Open Access Journals (Sweden)

    Maria Grazia Buscemi

    2011-01-01

    Full Text Available Contracts are a well-established approach for describing and analyzing behavioral aspects of web service compositions. The theory of contracts comes equipped with a notion of compatibility between clients and servers that ensures that every possible interaction between compatible clients and servers will complete successfully. It is generally agreed that real applications often require the ability of exposing just partial descriptions of their behaviors, which are usually known as abstract processes. We propose a formal characterization of abstraction as an extension of the usual symbolic bisimulation and we recover the notion of abstraction in the context of contracts.

  4. Predictors of biospecimen donation in the Black Women’s Health Study

    Science.gov (United States)

    Adams-Campbell, Lucile L.; Dash, Chiranjeev; Palmer, Julie R.; Wiedemeier, Manuela V.; Russell, Cordelia W.; Rosenberg, Lynn; Cozier, Yvette C.

    2016-01-01

    Purpose Although African-Americans experience higher cancer morbidity and mortality rates compared to their White counterparts, their participation in biospecimen research is lower than that of their white peers. This study investigated the prevalence and predictors of biospecimen donation in a large, cohort study of Black women. Methods The BWHS is a follow-up study of U.S. Black women aged 21–69 years enrolled through postal health questionnaires. Between January 2004 and December 2007, participants were sent a consent form with a postage-paid return envelope, and a mouthwash collection kit. Univariate and age- and educational status-adjusted logistic regression models were used to estimate the association of socio-demographic, lifestyle and medical factors with donation of biospecimens. Results Buccal cells with consent forms were obtained from 26,790 women, for a response rate of 51 %. The strongest predictors of biospecimen donation were age: response increased from 48.6 % among those aged <40 to 63.1 % among those aged 60 and older [RR 1.30 (95 % CI 1.27, 1.34)]; multivitamin use [RR (95 % CI) 1.32 (1.30, 1.34)]; physician visit in the previous 2 years [RR (95 % CI) 1.61 (1.58, 1.65)], and a history of breast [RR (95 % CI) 1.59 (1.56, 1.63)], colon [RR (95 % CI) 1.18 (1.16, 1.20)], and cervical [RR (95 % CI) 1.63 (1.60, 1.67)] cancer screening. Conclusions We found that 51 % of women in the geographically-dispersed Black Women’s Health Study cohort were willing to provide mouthwash samples to be used for genetic analyses. The response in this study is encouraging given published findings of low overall participation rates of African-Americans in genetic studies. PMID:27106577

  5. Contrasting the ethical perspectives of biospecimen research among individuals with familial risk for hereditary cancer and biomedical researchers: implications for researcher training.

    Science.gov (United States)

    Quinn, Gwendolyn P; Koskan, Alexis; Sehovic, Ivana; Pal, Tuya; Meade, Cathy; Gwede, Clement K

    2014-07-01

    While ethical concerns about participating in biospecimen research have been previously identified, few studies have reported the concerns among individuals with familial risk for hereditary cancer (IFRs). At the same time, biomedical researchers often lack training in discussing such concerns to potential donors. This study explores IFRs' and biomedical researchers' perceptions of ethical concerns about participating in biobanking research. In separate focus groups, IFRs and biomedical researchers participated in 90-min telephone focus groups. Focus group questions centered on knowledge about laws that protect the confidentiality of biospecimen donors, understanding of informed consent and study procedures, and preferences for being recontacted about potential incidental discovery and also study results. A total of 40 IFRs and 32 biomedical researchers participated in the focus groups. Results demonstrated discrepancies between the perceptions of IFRs and researchers. IFRs' concerns centered on health information protection; potential discrimination by insurers and employers; and preferences for being recontacted upon discovery of gene mutations or to communicate study results. Researchers perceived that participants understood laws protecting donors' privacy and (detailed study information outlined in the informed consent process), study outcomes were used to create a training tool kit to increase researchers' understanding of IFRs' concerns about biobanking.

  6. Evaluation of hotel service-performance process in Bulgaria

    OpenAIRE

    Georgina Lukanova

    2010-01-01

    The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff. This makes the evaluation of service process strongly subjective. Be...

  7. 12 CFR 618.8010 - Related services authorization process.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 6 2010-01-01 2010-01-01 false Related services authorization process. 618... PROVISIONS Related Services § 618.8010 Related services authorization process. (a) Authorities. System banks... to review and evaluation during the examination and enforcement process. (2) The FCA shall...

  8. Research on Adaptation of Service-based Business Processes

    Directory of Open Access Journals (Sweden)

    Zongmin Shang

    2013-07-01

    Full Text Available This paper proposes an adaptation mechanism based on adaptation planning graph for service-based business processes. First, a three-layer representation model of service-based business process is introduced. Second, control-flow patterns of tasks, goal, logic model of service-based business process and adaptation planning graph are introduced to enforce reliability of composite web services at run-time. Finally, a simulation example of adaptation in service-based business processes is given. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.  

  9. Biospecimen Retrieval from NASA's Rodent Research-1: Maximizing Science Return from Flight Missions

    Science.gov (United States)

    Choi, S. Y.; Chen, Y.- C.; Reyes, A.; Verma, V.; Dinh, M.; Globus, R. K.

    2016-01-01

    Rodent Research (RR)-1 was conducted to validate flight hardware, operations, and science capabilities that were developed to support long duration missions on the International Space Station. After 37 days in microgravity twenty mice were euthanized and frozen on orbit. Upon return to Earth the carcasses were dissected and yielded 32 different types of tissues from each mouse and over 3200 tissue aliquots. Many tissues were distributed to the Space Life and Physical Sciences (SLPS) Biospecimen Sharing Program (BSP) Principal Investigators (PIs) through the Ames Life Science Data Archive (ALSDA). A second round of dissections was performed to collect additional tissues from the remaining carcasses thawed for a second time for additional BSP PIs. Tissues retrieved included vaginal walls, aorta, pelvis, brown adipose tissue, tail, spine and forearms. Although the analyses are still in progress, some of the PIs have reported that the quality of the tissues was acceptable for their study. In a separate experiment we tested the RNA quality of the tissues that were dissected from frozen carcasses that were subjected to euthanasia, freezing, first and second thaw dissections. Timelines simulated the on-orbit RR-1 procedures to assess the quality of the tissues retrieved from the second thaw dissections. We analyzed the RIN values of select tissues including kidney, brain, white adipose tissue (WAT) and brown adipose tissue (BAT). Overall the RIN values from the second thaw were lower compared to those from the first by about a half unit; however, the tissues yielded RNA that are acceptable quality for some quantitative gene expression assays. Interestingly, RIN values of brain tissues were 8.4+/-0.6 and 7.9+/-0.7 from first and second round dissections, respectively (n=5). Kidney and WAT yielded RIN values less than 8 but they can still be used for qPCR. BAT yielded higher quality RNA (8.2+/-0.5) than WAT (5.22+/-0.9), possibly due to the high fat content. Together, these

  10. Distributed aspect-oriented service composition for business compliance governance with public service processes

    OpenAIRE

    Wang, Ming Xue; Bandara, Kosala Yapa; Pahl, Claus

    2010-01-01

    Service-Oriented Architecture (SOA) offers a technical foundation for Enterprise Application Integration and business collaboration through service-based business components. With increasing process outsourcing and cloud computing, enterprises need process-level integration and collaboration (process-oriented) to quickly launch new business processes for new customers and products. However, business processes that cross organisations’ compliance regulation boundaries are still unaddressed....

  11. SERVICE ATTRIBUTE-PROCESS MATRIX: A TOOL FOR DESIGNING AND MANAGING SERVICES

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix (SAPM),which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.

  12. Improving IT Service Management Processes: A Case Study on IT Service Support

    Science.gov (United States)

    Lahtela, Antti; Jäntti, Marko

    IT services and IT service management play a very important role in the today's IT industry. Software as service approach enables IT customers to focus on using the software while IT service providers take care of the installation, configuration, support and maintenance activities. Various process frameworks can be used to improve IT service management processes. The most widely used IT service management framework is the IT Infrastructure Library (ITIL) that provides best practices for IT service providers on how to design, manage and support IT services. Despite the IT service management process frameworks, implementing an effective service support interface between an IT service provider and an IT customer is a big challenge. The research problem in this study is: what types of challenges are related to the service support interface between an IT service provider and IT customers. The main contribution of this paper is present challenges in a service support interface identified during a case study with a large IT service provider company in Finland.

  13. Knowledge Service Model for Business Process Design

    OpenAIRE

    Peņicina, L

    2012-01-01

    Business processes are key corporate assets both generating and requiring knowledge. During business process modeling phase in order to create an accurate and realistic process model a business process analyst requires existing business process knowledge embedded in internal organizational resources such as documentation and other software artifacts as well as in external resources such as legal documents repositories, standards, regulations and business process frameworks. The aim of this re...

  14. Statistical design for biospecimen cohort size in proteomics-based biomarker discovery and verification studies.

    Science.gov (United States)

    Skates, Steven J; Gillette, Michael A; LaBaer, Joshua; Carr, Steven A; Anderson, Leigh; Liebler, Daniel C; Ransohoff, David; Rifai, Nader; Kondratovich, Marina; Težak, Živana; Mansfield, Elizabeth; Oberg, Ann L; Wright, Ian; Barnes, Grady; Gail, Mitchell; Mesri, Mehdi; Kinsinger, Christopher R; Rodriguez, Henry; Boja, Emily S

    2013-12-01

    Protein biomarkers are needed to deepen our understanding of cancer biology and to improve our ability to diagnose, monitor, and treat cancers. Important analytical and clinical hurdles must be overcome to allow the most promising protein biomarker candidates to advance into clinical validation studies. Although contemporary proteomics technologies support the measurement of large numbers of proteins in individual clinical specimens, sample throughput remains comparatively low. This problem is amplified in typical clinical proteomics research studies, which routinely suffer from a lack of proper experimental design, resulting in analysis of too few biospecimens to achieve adequate statistical power at each stage of a biomarker pipeline. To address this critical shortcoming, a joint workshop was held by the National Cancer Institute (NCI), National Heart, Lung, and Blood Institute (NHLBI), and American Association for Clinical Chemistry (AACC) with participation from the U.S. Food and Drug Administration (FDA). An important output from the workshop was a statistical framework for the design of biomarker discovery and verification studies. Herein, we describe the use of quantitative clinical judgments to set statistical criteria for clinical relevance and the development of an approach to calculate biospecimen sample size for proteomic studies in discovery and verification stages prior to clinical validation stage. This represents a first step toward building a consensus on quantitative criteria for statistical design of proteomics biomarker discovery and verification research.

  15. Coordination-theoretic approach to modelling grid service composition process

    Institute of Scientific and Technical Information of China (English)

    Meng Qian; Zhong Liu; Jing Wang; Li Yao; Weiming Zhang

    2010-01-01

    A grid service composite process is made up of complex coordinative activities.Developing the appropriate model of grid service coordinative activities is an important foundation for the grid service composition.According to the coordination theory,this paper elaborates the process of the grid service composition by using UML 2.0,and proposes an approach to modelling the grid service composition process based on the coordination theory.This approach helps not only to analyze accurately the task activities and relevant dependencies among task activities,but also to facilitate the adaptability of the grid service orchestration to further realize the connectivity,timeliness,appropriateness and expansibility of the grid service composition.

  16. A Methodology for the Design of Multichannel Service Processes

    OpenAIRE

    Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana

    2013-01-01

    This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer interaction at each stage. An illustration of the application of the methodology for designing an urba...

  17. E-Service and Organizational Change: A Process Model

    OpenAIRE

    Chorng-Shyong Ong; Shang-Wei Wang

    2011-01-01

    The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and propose a three-stage change management model. First, the authors reveal the dynamic process of the e...

  18. Factors that Affect Willingness to Donate Blood for the Purpose of Biospecimen Research in the Korean American Community

    OpenAIRE

    Yen, Glorian P.; Davey, Adam; Grace X. Ma

    2015-01-01

    Objective: Biorepositories have been key resources in examining genetically-linked diseases, particularly cancer. Asian Americans contribute to biorepositories at lower rates than other racial groups, but the reasons for this are unclear. We hypothesized that attitudes toward biospecimen research mediate the relationship between demographic and healthcare access factors, and willingness to donate blood for research purposes among individuals of Korean heritage.

  19. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management

    Science.gov (United States)

    Hasty, Douglas F.

    2004-01-01

    Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…

  20. Service-based Processes : Design for business and technology

    OpenAIRE

    Henkel, Martin

    2008-01-01

    The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. From a software perspective, executable process descriptions provide a way to structure software systems according to the business process the systems should support. Furthermore, the concept of software services allows systems to be partitioned in a modular fashion, thereby enabling large-scale ...

  1. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  2. Assessment of OGC Web Processing Services for REST principles

    CERN Document Server

    Granell, Carlos; Tamayo, Alain; Huerta, Joaquín

    2012-01-01

    Recent distributed computing trends advocate the use of Representational State Transfer (REST), which aligns to the same principles than shape the Web, to alleviate the inherent complexity of the Web services standards in building service-oriented web applications. In this paper, we focus on the particular case of geospatial services interfaced by the OGC Web Processing Service (WPS) specification, geoprocessing services on top of service oriented architectures, in order to assess whether WPS-based geoprocessing services can be viewed from the architectural principles exposed in REST. Our concluding remarks suggest that the adoption of REST principles, to specially harness the built-in mechanisms of the HTTP application protocol, may be beneficial in scenarios where ad hoc composition of geoprocessing services are required, common for most non-expert users of geospatial information infrastructures.

  3. Towards an Innovative Service Development Process in the Electricity Industry

    OpenAIRE

    Domigall, Yannic; Albani, Antonia; Winter, Robert, ed.

    2013-01-01

    The electricity industry is currently confronted with regulatory and technological change that leads to fundamental transformation of the value propositions and innovation processes of enterprises. New services are one possibility to compete in the new market environment. This paper proposes a service development process for the electricity industry that builds up on existing approaches. The process model was developed by means of an embedded research framework that combines qualitative and q...

  4. Models for Trustworthy Service and Process Oriented Systems

    DEFF Research Database (Denmark)

    Lopez, Hugo Andres

    2010-01-01

    Service and process-oriented systems promise to provide more efective business and work processes and more flexible and adaptable enterprise IT systems. However, the technologies and standards are still young and unstable, making research in their theoretical foundations increasingly important. Our...... studies focus on two dichotomies: the global/local views of service interactions, and their imperative/declarative specification. A global view of service interactions describes a process as a protocol for interactions, as e.g. an UML sequence diagram or a WS-CDL choreography. A local view describes...... the system as a set of processes, e.g. specied as a -calculus or WS-BPEL process, implementing each participant in the process. While the global view is what is usually provided as specication, the local view is a necessary step towards a distributed implementation. If processes are dened imperatively...

  5. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    2011-01-01

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to t

  6. Improving processes in financial service organizations: where to begin?

    NARCIS (Netherlands)

    J. Lokkerbol; R.J.M.M. Does; J. de Mast; M. Schoonhoven

    2012-01-01

    Purpose - The purpose of this paper is to create actionable knowledge, thereby supporting and stimulating practitioners to improve processes in the financial services sector. Design/methodology/approach - This paper is based on a case base of improvement projects in financial service organizations.

  7. Earth Observation Services (Image Processing Software)

    Science.gov (United States)

    1992-01-01

    San Diego State University and Environmental Systems Research Institute, with other agencies, have applied satellite imaging and image processing techniques to geographic information systems (GIS) updating. The resulting images display land use and are used by a regional planning agency for applications like mapping vegetation distribution and preserving wildlife habitats. The EOCAP program provides government co-funding to encourage private investment in, and to broaden the use of NASA-developed technology for analyzing information about Earth and ocean resources.

  8. Building asynchronous geospatial processing workflows with web services

    Science.gov (United States)

    Zhao, Peisheng; Di, Liping; Yu, Genong

    2012-02-01

    Geoscience research and applications often involve a geospatial processing workflow. This workflow includes a sequence of operations that use a variety of tools to collect, translate, and analyze distributed heterogeneous geospatial data. Asynchronous mechanisms, by which clients initiate a request and then resume their processing without waiting for a response, are very useful for complicated workflows that take a long time to run. Geospatial contents and capabilities are increasingly becoming available online as interoperable Web services. This online availability significantly enhances the ability to use Web service chains to build distributed geospatial processing workflows. This paper focuses on how to orchestrate Web services for implementing asynchronous geospatial processing workflows. The theoretical bases for asynchronous Web services and workflows, including asynchrony patterns and message transmission, are examined to explore different asynchronous approaches to and architecture of workflow code for the support of asynchronous behavior. A sample geospatial processing workflow, issued by the Open Geospatial Consortium (OGC) Web Service, Phase 6 (OWS-6), is provided to illustrate the implementation of asynchronous geospatial processing workflows and the challenges in using Web Services Business Process Execution Language (WS-BPEL) to develop them.

  9. Radiation processing facilities and services in Malaysia

    International Nuclear Information System (INIS)

    It is envisaged that radiation processing will continue to play an important role towards the progress and development of industry in Malaysia. Malaysian Government will continue to play an active role to support R and D in this field by providing the necessary infrastructure, facility, trained manpower and research funds. Additional e-beam accelerator is planned to be installed at Nuclear Malaysia in 2007. The medium energy electron beam accelerator (1 MeV, 50 mA) will be mainly use to evaluate the commercial viability for treating aqueous products such as wastewater. (author)

  10. SuperAGILE data processing services

    CERN Document Server

    Lazzarotto, F; Del Monte, E; Donnarumma, I; Evangelista, Y; Feroci, M; Lapshov, I; Pacciani, L; Soffitta, P

    2009-01-01

    The SuperAGILE (SA) instrument is a X-ray detector for As- trophysics measurements, part of the Italian AGILE satellite for X-Ray and Gamma-Ray Astronomy launched at 23/04/2007 from India. SuperAGILE is now studying the sky in the 18 - 60 KeV energy band. It is detecting sources with advanced imaging and timing detection and good spectral detection capabilities. Several astrophysical sources has been detected and localized, including Crab, Vela and GX 301-2. The instrument has the skill to resolve correctly sources in a field of view of [-40, +40] degrees interval, with the angular resolution of 6 arcmin, and a spectral analysis with the resolution of 8 keV. Transient events are regularly detected by SA with the aid of its temporal resolution (2 microsec- onds) and using signal coincidence on different portions of the instrument, with confirmation from other observatories. The SA data processing scientic software performing at the AGILE Ground Segment is divided in modules, grouped in a processing pipeline na...

  11. Analysis of Business Process Models in Enterprise Web Services

    OpenAIRE

    Mabel T. Kung; Zhang, Jenny Y.

    2008-01-01

    This article reports a series of process-based models for the development of e-business using enterprise software applications. Merging management technology in workflow systems is a critical step to provide service-oriented architecture and on-demand business. We propose a value-oriented process technique as a strategic alignment to improve investment value. Our framework focuses on the guidelines for traditional users to identify the structural conflicts in integrating Web services. A compa...

  12. EVALUATING THE SERVICE QUALITY OF THIRDPARTY LOGISTICS SERVICE PROVIDERS USING THE ANALYTIC HIERARCHY PROCESS

    Directory of Open Access Journals (Sweden)

    Soon-hoo So

    2007-01-01

    Full Text Available In this study we apply the analytic hierarchy process (AHP to evaluate the service quality of third-party logistics (3PL service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy. We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select the best 3PL service provider. To implement this idea in practice, we conduct an empirical case study on four companies providing 3PL services in Korea. The results indicate that Responsiveness out of the five service quality dimensions is the most important factor in the perception of 3PL customers.

  13. ICESat-2 Data Management Services and Processes

    Science.gov (United States)

    Tanner, S.; Fowler, D. K.; Bond, C.; Stowe, M.; Webster, D.; Steiker, A. E.; Fowler, C.; McAllister, M.

    2015-12-01

    NASA'S Ice, Cloud, and Land Elevation Satellite-2 (ICESat-2) will be launching in 2017 and will quickly begin generating an enormous amount of data. Close to a terabyte (TB) of data per day will be associated with the satellite's Advanced Topographic Laser Altimeter System (ATLAS) instrument. These data will be archived and made available for the public through NASA's Distributed Active Archive Center (DAAC) located at the National Snow and Ice Data Center (NSIDC) in Boulder, Colorado. Because of the expected volume of data, NSIDC and its partners are working on new capabilities and preparations that will be required to fully support the user community. These include using new processes and protocols simply to move the data to the NSIDC, as well as new tools for helping users find and download only the data they need. Subsetting, visualization and analysis capabilities across all of the ICESat-2 data products will be critical to dealing with data. This presentation will explore the steps being taken by NSIDC and others to implement and make these capabilities available.

  14. Efficient Matchmaking of Business Processes in Web Service Infrastructures

    OpenAIRE

    Mahleko, Bendick

    2006-01-01

    The problem addressed in this dissertation can be stated as follows: given as a query, a business process description within a Web service infrastructure, efficiently find business processes from a large repository that complementarily support the input query. In particular, the input business process enforces that some parts of the business process be mandatory. For example, a buyer organization using RosettaNet PIPs and the corresponding data dictionary might want to find suppliers that use...

  15. A review of room temperature storage of biospecimen tissue and nucleic acids for anatomic pathology laboratories and biorepositories

    OpenAIRE

    Lou, Jerry J.; Mirsadraei, Leili; Sanchez, Desiree E.; Wilson, Ryan W.; Shabihkhani, Maryam; Gregory M Lucey; Wei, Bowen; Singer, Elyse J.; Mareninov, Sergey; Yong, William H.

    2013-01-01

    Frozen biospecimens are crucial for translational research and contain well preserved nucleic acids and protein. However, the risk for catastrophic freezer failure as well as space, cost, and environmental concerns argue for evaluating long-term room temperature storage alternatives. Formalin-fixed paraffin embedded (FFPE) tissues have great value but their use is limited by cross-linking and fragmentation of nucleic acids, as well as loss of enzymatic activity. Stabilization solutions can no...

  16. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    CERN Document Server

    Belouadha, Fatima-Zahra; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based approach for modeling and integrating agile enterprise business processes. The purpose is to benefit from Web services characteristics to enhance the processes design and realize their dynamic integration. The choice of focusing on Web services is essentially justified by their broad adoption by enterprises as well as their capability to warranty interoperability between both intra and inter-enterprises systems. Thereby, we propose in this chapter a metamodel for describing business processes, and discuss their dynamic in...

  17. Processing biological literature with customizable Web services supporting interoperable formats

    OpenAIRE

    Rak, Rafal; Batista-Navarro, Riza Theresa; Carter, Jacob; Rowley, Andrew; Ananiadou, Sophia

    2014-01-01

    Web services have become a popular means of interconnecting solutions for processing a body of scientific literature. This has fuelled research on high-level data exchange formats suitable for a given domain and ensuring the interoperability of Web services. In this article, we focus on the biological domain and consider four interoperability formats, BioC, BioNLP, XMI and RDF, that represent domain-specific and generic representations and include well-established as well as emerging specific...

  18. Role of semantics in Autonomic and Adaptive Web Services & Processes

    OpenAIRE

    Sheth, Amit P.

    2007-01-01

    The emergence of Service Oriented Architectures (SOA) has created a new paradigm of loosely coupled distributed systems. In the METEOR-S project, we have studied the comprehensive role of semantics in all stages of the life cycle of service and process-- including annotation, publication, discovery, interoperability/data mediation, and composition. In 2002-2003, we had offered a broad framework of semantics consisting of four types:1) Data semantics, 2) Functional semantics...

  19. Building the Process-managed Organization by Means of Services

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2011-04-01

    Full Text Available The paper shows how the idea of "service orientation" may be used not as a technical principle only but also as a tool for analysis of the substance of the business - for building the process-managed organization. The principle of services as a common principle for developing the business, and organizing its IT support is used for mental overcoming of the illusory contradiction between both areas - business, and IT.

  20. Processing biological literature with customizable Web services supporting interoperable formats.

    Science.gov (United States)

    Rak, Rafal; Batista-Navarro, Riza Theresa; Carter, Jacob; Rowley, Andrew; Ananiadou, Sophia

    2014-01-01

    Web services have become a popular means of interconnecting solutions for processing a body of scientific literature. This has fuelled research on high-level data exchange formats suitable for a given domain and ensuring the interoperability of Web services. In this article, we focus on the biological domain and consider four interoperability formats, BioC, BioNLP, XMI and RDF, that represent domain-specific and generic representations and include well-established as well as emerging specifications. We use the formats in the context of customizable Web services created in our Web-based, text-mining workbench Argo that features an ever-growing library of elementary analytics and capabilities to build and deploy Web services straight from a convenient graphical user interface. We demonstrate a 2-fold customization of Web services: by building task-specific processing pipelines from a repository of available analytics, and by configuring services to accept and produce a combination of input and output data interchange formats. We provide qualitative evaluation of the formats as well as quantitative evaluation of automatic analytics. The latter was carried out as part of our participation in the fourth edition of the BioCreative challenge. Our analytics built into Web services for recognizing biochemical concepts in BioC collections achieved the highest combined scores out of 10 participating teams. Database URL: http://argo.nactem.ac.uk. PMID:25006225

  1. Mapping Return Process within Logistics: A service provider Perspective

    OpenAIRE

    Iyanda, Olaniran Ramon; Khan, Mohammad Khan

    2016-01-01

    It is neccessary for every firm to review their process in order to improve the efficiency and effectiveness of the process. The purpose of this study is to provide importance of mapping in reverse flow, how non-value added activities can be identified within the firm using mapping process in the e-commerce reverse flow from logistics service provider perspective. Lastly, the difference between forward and and reverse flow of parcels within the firm

  2. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  3. Information architecture: Standards adoption and retirement process service action plan

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1997-03-01

    The purpose of this Service Action Plan is to announce, as well as provide, a high-level outline of a new Departmental process for the adoption and retirement of information technology standards. This process supports the implementation of a Department of Energy (DOE) Information Architecture. This plan was prepared with the Department of Energy information technology standards customers and stakeholders in mind. The process described in this plan will be serviced primarily by staff from the Office of the Deputy Assistant Secretary for Information Management with assistance from designated program and site Information Technology Standards Points of Contact. We welcome any comments regarding this new Departmental process and encourage the proposal of information technology standards for adoption or retirement.

  4. Improvement of radiology services based on the process management approach

    Energy Technology Data Exchange (ETDEWEB)

    Amaral, Creusa Sayuri Tahara, E-mail: tahara@sc.usp.br [SAPRA Assessoria/University of Sao Paulo, Production Engineering Department - EESC - NUMA, Av. trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Rozenfeld, Henrique, E-mail: roz@sc.usp.br [University of Sao Paulo - Production Engineering Department - EESC - NUMA, Av. Trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Costa, Janaina Mascarenhas Hornos, E-mail: janainamhcosta@gmail.com [University of Sao Paulo - Production Engineering Department - EESC - NUMA, Av. Trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Magon, Maria de Fatima de Andrade, E-mail: magon@sapra.com.br [SAPRA Landauer, R. Cid Silva Cesar, 600 - Santa Felicia, Sao Carlos - SP (Brazil); Mascarenhas, Yvone Maria, E-mail: yvone@sapra.com.br [SAPRA Landauer, R. Cid Silva Cesar, 600 - Santa Felicia, Sao Carlos - SP (Brazil)

    2011-06-15

    The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) ). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements.

  5. Improvement of radiology services based on the process management approach

    International Nuclear Information System (INIS)

    The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) ). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements.

  6. Ergonomics and simulation tools for service & industrial process improvement

    Science.gov (United States)

    Sánchez, A.; García, M.

    2012-04-01

    Human interaction within designed processes is a really important factor in how efficiently any process will operate. How a human will function in relation to a process is not easy to predict. All the ergonomic considerations traditionally have been evaluated outside of the 3D product design. Nowadays technologies of 3D process design and simulation tools give us this opportunity from the earliest stages of the design process. Also they can be used to improve current process in order to increase human comfort, productivity and safety. This work shows a methodology using 3D design and simulation tools to improve industrial and service process. This methodology has as an objective the detection, evaluation, control of work-related musculoskeletal disorders (WMSDs).

  7. Process model-based atomic service discovery and composition of composite semantic web services using web ontology language for services (OWL-S)

    Science.gov (United States)

    Paulraj, D.; Swamynathan, S.; Madhaiyan, M.

    2012-11-01

    Web Service composition has become indispensable as a single web service cannot satisfy complex functional requirements. Composition of services has received much interest to support business-to-business (B2B) or enterprise application integration. An important component of the service composition is the discovery of relevant services. In Semantic Web Services (SWS), service discovery is generally achieved by using service profile of Ontology Web Languages for Services (OWL-S). The profile of the service is a derived and concise description but not a functional part of the service. The information contained in the service profile is sufficient for atomic service discovery, but it is not sufficient for the discovery of composite semantic web services (CSWS). The purpose of this article is two-fold: first to prove that the process model is a better choice than the service profile for service discovery. Second, to facilitate the composition of inter-organisational CSWS by proposing a new composition method which uses process ontology. The proposed service composition approach uses an algorithm which performs a fine grained match at the level of atomic process rather than at the level of the entire service in a composite semantic web service. Many works carried out in this area have proposed solutions only for the composition of atomic services and this article proposes a solution for the composition of composite semantic web services.

  8. The nature of innovation processes in Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose: This work investigates the dynamics of interaction between stakeholders of Facilities Management (FM) innovation and improvement processes. The aim is to understand how the complex value chain of FM services influences innovation processes within this field. Theory: This study combines...... theories on innovation in services with research focused on the empirical field of FM. More specifically, the analytical framework for this study applies the differentiation between reactive and proactive innovation processes by Toivonen and Tuominen (2009) to the value chain identified by Coenen...... semi-structured interviews and archival data, along with three in-depth interviews. The data analysis was carried out during and after the data collection, and was aided by the qualitative data analysis software Atlas.ti. Findings: The findings suggest that the complex value chain that characterizes FM...

  9. Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of Processes

    OpenAIRE

    2007-01-01

    Service providers have to monitor the quality of offered services and to ensure the compliance of service levels provider and requester agreed on. Thereby, a service provider should notify a service requester about violations of service level agreements (SLAs). Furthermore, the provider should point to impacts on affected processes in which services are invoked. For that purpose, a model is needed to define dependencies between quality of processes and quality of invoked services. In order to...

  10. Advanced information processing system: Input/output system services

    Science.gov (United States)

    Masotto, Tom; Alger, Linda

    1989-01-01

    The functional requirements and detailed specifications for the Input/Output (I/O) Systems Services of the Advanced Information Processing System (AIPS) are discussed. The introductory section is provided to outline the overall architecture and functional requirements of the AIPS system. Section 1.1 gives a brief overview of the AIPS architecture as well as a detailed description of the AIPS fault tolerant network architecture, while section 1.2 provides an introduction to the AIPS systems software. Sections 2 and 3 describe the functional requirements and design and detailed specifications of the I/O User Interface and Communications Management modules of the I/O System Services, respectively. Section 4 illustrates the use of the I/O System Services, while Section 5 concludes with a summary of results and suggestions for future work in this area.

  11. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    OpenAIRE

    Belouadha, Fatima-Zahra; Omrana, Hajar; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based ...

  12. Web Services Support for Dynamic Business Process Outsourcing

    OpenAIRE

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels....

  13. Enhancing Elementary Pre-service Teachers' Plant Processes Conceptions

    Science.gov (United States)

    Thompson, Stephen L.; Lotter, Christine; Fann, Xumei; Taylor, Laurie

    2016-06-01

    Researchers examined how an inquiry-based instructional treatment emphasizing interrelated plant processes influenced 210 elementary pre-service teachers' (PTs) conceptions of three plant processes, photosynthesis, cellular respiration, and transpiration, and the interrelated nature of these processes. The instructional treatment required PTs to predict the fate of a healthy plant in a sealed terrarium (Plant-in-a-Jar), justify their predictions, observe the plant over a 5-week period, and complete guided inquiry activities centered on one of the targeted plant processes each week. Data sources included PTs' pre- and post-predictions with accompanying justifications, course artifacts such as weekly terrarium observations and science journal entries, and group models of the interrelated plant processes occurring within the sealed terraria. A subset of 33 volunteer PTs also completed interviews the week the Plant-in-a-Jar scenario was introduced and approximately 4 months after the instructional intervention ended. Pre- and post-predictions from all PTs as well as interview responses from the subgroup of PTs, were coded into categories based on key plant processes emphasized in the Next Generation Science Standards. Study findings revealed that PTs developed more accurate conceptions of plant processes and their interrelated nature as a result of the instructional intervention. Primary patterns of change in PTs' plant process conceptions included development of more accurate conceptions of how water is used by plants, more accurate conceptions of photosynthesis features, and more accurate conceptions of photosynthesis and cellular respiration as transformative processes.

  14. Emergency healthcare process automation using mobile computing and cloud services.

    Science.gov (United States)

    Poulymenopoulou, M; Malamateniou, F; Vassilacopoulos, G

    2012-10-01

    Emergency care is basically concerned with the provision of pre-hospital and in-hospital medical and/or paramedical services and it typically involves a wide variety of interdependent and distributed activities that can be interconnected to form emergency care processes within and between Emergency Medical Service (EMS) agencies and hospitals. Hence, in developing an information system for emergency care processes, it is essential to support individual process activities and to satisfy collaboration and coordination needs by providing readily access to patient and operational information regardless of location and time. Filling this information gap by enabling the provision of the right information, to the right people, at the right time fosters new challenges, including the specification of a common information format, the interoperability among heterogeneous institutional information systems or the development of new, ubiquitous trans-institutional systems. This paper is concerned with the development of an integrated computer support to emergency care processes by evolving and cross-linking institutional healthcare systems. To this end, an integrated EMS cloud-based architecture has been developed that allows authorized users to access emergency case information in standardized document form, as proposed by the Integrating the Healthcare Enterprise (IHE) profile, uses the Organization for the Advancement of Structured Information Standards (OASIS) standard Emergency Data Exchange Language (EDXL) Hospital Availability Exchange (HAVE) for exchanging operational data with hospitals and incorporates an intelligent module that supports triaging and selecting the most appropriate ambulances and hospitals for each case. PMID:22205383

  15. Implementation Of Quality Management System For Irradiation Processing Services

    Science.gov (United States)

    Lungu, Ion-Bogdan; Manea, Maria-Mihaela

    2015-07-01

    In today's market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.

  16. The ATLAS Event Service: A New Approach to Event Processing

    CERN Document Server

    Calafiura, Paolo; The ATLAS collaboration; Guan, Wen; Maeno, Tadashi; Nilsson, Paul; Oleynik, Danila; Panitkin, Sergey; Tsulaia, Vakhtang; van Gemmeren, Peter; Wenaus, Torre

    2015-01-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre­staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabi...

  17. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  18. Medical image processing using a service oriented Architecture and Distributed Environment

    OpenAIRE

    Himadri Nath Moulick

    2013-01-01

    The aim of this paper is to present a services based architecture for medical image processing in assisted diagnosis. Service oriented architecture (SOA) improves the reusability and maintainability of distributed systems. In service oriented architectures, the most important element is the service, a resource provided to remote clients via a service contract. We propose a generic model for a service, based on a loosely coupled, message-based communication model. Our service model takes into...

  19. Online self-service processing system of ZY-3 satellite: a prospective study of image cloud services

    Science.gov (United States)

    Wang, Hongyan; Wang, Huabin; Shi, Shaoyu

    2015-12-01

    The strong demands for satellite images are increasing not only in professional fields, but also in the non-professionals. But the online map services with up-to-date satellite images can serve few demands. One challenge is how to provide online processing service, which need to handle real-time online data-intensive geospatial computation and visualization. Under the background of the development of cloud computing technology, the problem can be figured out partly. The other challenge is how to implement user-customized online processing without professional background and knowledge. An online self-service processing system of ZY-3 Satellite images is designed to implement an on-demand service mode in this paper. It will work with only some simple parameters being set up for the non-professionals without having to care about the specific processing steps. And the professionals can assemble the basic processing services to a service chain, which can work out a more complex processing and a better result. This intelligent self-service online system for satellite images processing, which is called the prototype of satellite image cloud service in this paper, is accelerated under the development of cloud computing technology and researches on data-intensive computing. To realize the goal, the service mode and framework of the online self-service processing system of ZY-3 Satellite images are figured out in this paper. The details of key technologies are also discussed, including user space virtualization management, algorithm-level parallel image processing, image service chain construction, etc. And the experimental system is built up as a prospective study of image cloud services.

  20. A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence

    Science.gov (United States)

    Arcilla, Magdalena; Calvo-Manzano, Jose; Cuevas, Gonzalo; Gómez, Gerzon; Ruiz, Elena; San Feliu, Tomás

    This paper addresses the implementation sequence of Services Management processes defined in ITIL v2, from a topological perspective. Graphs Theory is used to represent the existing dependencies among the ITIL v2 processes, in order to find clusters of strongly connected processes. These clusters will help to determine the implementation priority of the service management processes. For it, OPreSSD (Organizational Procedure for Service Support and Service Delivery) is proposed in order to identify the processes implementation sequence related to the Service Support (SS) and Service Delivery (SD) areas.

  1. Capabilities and steps to increase services successfully in manufacturing companies: Analysis of service business development in Nordic process industry companies

    OpenAIRE

    Kanninen, Tiina

    2013-01-01

    Objectives of the study The objective of this study was to gain a better understanding how process industry companies from developed economies can increase services successfully in their offering. This paper seeks to contribute to the existing servitization literature by examining what are the needed capabilities for industrial product manufacturers to increase services. Furthermore, the paper aims to suggest the steps to start and develop service business in process industry companies, a...

  2. A Quality of Service Broker Based Process Model for Dynamic Web Service Composition

    OpenAIRE

    Maya Rathore; Ugrasen Suman

    2011-01-01

    Problem statement: With fast spreading of web services technology over the Internet, the quality aspects of a web service has received significant attention to the practitioners. The quality of web service includes both functional and nonfunctional details. In order to provide the correct and meaningful information to web service consumer, sometimes there is a need to compose existing web services in order to create new web service. Approach: We have proposed a Quality of ...

  3. A process Approach to Information Services: Information Search Process (ISP Model

    Directory of Open Access Journals (Sweden)

    Hamid Keshavarz

    2010-12-01

    Full Text Available Information seeking is a behavior emerging out of the interaction between information seeker and information system and should be regarded as an episodic process so as to meet information needs of users and to take different roles in different stages of it. The present article introduces a process approach to information services in libraries using Carol Collier Kuhlthau Model. In this model, information seeking is regarded as a process consisting of six stages in each of which users have different thoughts, feelings and actions and librarians also take different roles at any stage correspondingly. These six stages are derived from instructive learning theory based on uncertainty principle. Regardless of some acceptable shortcomings, this model may be regarded as a new solution for rendering modern information services in libraries especially in relation to new information environments and media.

  4. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    OpenAIRE

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service matchmaking and crossorganizational process enactment and hence has to conform to specific market an...

  5. A RESTful Service Oriented Architecture for Science Data Processing

    Science.gov (United States)

    Duggan, B.; Tilmes, C.; Durbin, P.; Masuoka, E.

    2012-12-01

    The Atmospheric Composition Processing System is an implementation of a RESTful Service Oriented Architecture which handles incoming data from the Ozone Monitoring Instrument and the Ozone Monitoring and Profiler Suite aboard the Aura and NPP spacecrafts respectively. The system has been built entirely from open source components, such as Postgres, Perl, and SQLite and has leveraged the vast resources of the Comprehensive Perl Archive Network (CPAN). The modular design of the system also allows for many of the components to be easily released and integrated into the CPAN ecosystem and reused independently. At minimal expense, the CPAN infrastructure and community provide peer review, feedback and continuous testing in a wide variety of environments and architectures. A well defined set of conventions also facilitates dependency management, packaging, and distribution of code. Test driven development also provides a way to ensure stability despite a continuously changing base of dependencies.

  6. Building an Elastic Parallel OGC Web Processing Service on a Cloud-Based Cluster: A Case Study of Remote Sensing Data Processing Service

    Directory of Open Access Journals (Sweden)

    Xicheng Tan

    2015-10-01

    Full Text Available Since the Open Geospatial Consortium (OGC proposed the geospatial Web Processing Service (WPS, standard OGC Web Service (OWS-based geospatial processing has become the major type of distributed geospatial application. However, improving the performance and sustainability of the distributed geospatial applications has become the dominant challenge for OWSs. This paper presents the construction of an elastic parallel OGC WPS service on a cloud-based cluster and the designs of a high-performance, cloud-based WPS service architecture, the scalability scheme of the cloud, and the algorithm of the elastic parallel geoprocessing. Experiments of the remote sensing data processing service demonstrate that our proposed method can provide a higher-performance WPS service that uses less computing resources. Our proposed method can also help institutions reduce hardware costs, raise the rate of hardware usage, and conserve energy, which is important in building green and sustainable geospatial services or applications.

  7. Managing service innovation in SMEs – identified barriers and a two-node innovation process

    OpenAIRE

    Haimovitch, Dann C.

    2015-01-01

    The service sector is steadily increasing in the worldwide economy, but still, innovation research mainly focuses on tangible products and systems. The purpose with this thesis is to contribute to the blurry boundary between research on product development and service development, by identifying barriers to manage a service innovation process and specifically how a service innovation process shall be adapted to Small and Medium Enterprises (SMEs) providing Knowledge Intensive Business Service...

  8. New theoretical model of New Service Development process in Iranian Governmental Banks

    OpenAIRE

    Nasrollah Shabankareh; Mohammad Reza Meigounpoory

    2013-01-01

    The intensive competition in grasping banking customers, as well as the rapid growth in customers' needs for high quality, proper services have given rise to new innovative methods for optimization of processes, service development and value creation in Iranian Governmental bank systems. Today organizing a new service development is an important topic for decision-delivery in service banks. New Service Development (NSD) process providing the lower cost and higher benefit methods for creation ...

  9. The ATLAS Event Service: A new approach to event processing

    Science.gov (United States)

    Calafiura, P.; De, K.; Guan, W.; Maeno, T.; Nilsson, P.; Oleynik, D.; Panitkin, S.; Tsulaia, V.; Van Gemmeren, P.; Wenaus, T.

    2015-12-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre-staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabilities, its architecture and the highly scalable tools and technologies employed in its implementation, and its applications in ATLAS processing on HPCs, commercial cloud resources, volunteer computing, and grid resources. Notice: This manuscript has been authored by employees of Brookhaven Science Associates, LLC under Contract No. DE-AC02-98CH10886 with the U.S. Department of Energy. The publisher by accepting the manuscript for publication acknowledges that the United States Government retains a non-exclusive, paid-up, irrevocable, world-wide license to publish or reproduce the published form of this manuscript, or allow others to do so, for United States Government purposes.

  10. Medical image processing using a service oriented Architecture and Distributed Environment

    Directory of Open Access Journals (Sweden)

    Himadri Nath Moulick

    2013-10-01

    Full Text Available The aim of this paper is to present a services based architecture for medical image processing in assisted diagnosis. Service oriented architecture (SOA improves the reusability and maintainability of distributed systems. In service oriented architectures, the most important element is the service, a resource provided to remote clients via a service contract. We propose a generic model for a service, based on a loosely coupled, message-based communication model. Our service model takes into account the possibility to integrate legacy applications. Specialized image processing services can be dynamically discovered and integrated into client applications or other services. Complex systems can be created with the help of some SOA concepts like Enterprise Service Bus (ESB. DIPE is a distributed environment that provides image processing services over integrated teleradiology services networks. DIPE integrates existing and new image processing software and employs sophisticated execution scheduling mechanisms for the efficient management of computational resources within a distributed environment. It can also be extended to provide various added-value services, such as management and retrieval of image processing software modules, as well as advanced charging procedures based on quality of service. DIPE can be viewed as the natural evolution of the legacy field of medical image processing towards a service over the emergent health care telematics networks.

  11. Towards a Unifying Process Framework for Services Knowledge Management

    NARCIS (Netherlands)

    Sorathia, Vikram; Sinderen, van Marten; Ferreira Pires, Luis; Morin, Jean-Henry; Ralyté, Jolita; Snene, Mehdi

    2010-01-01

    Activities concerned with the design, planning and execution of services are becoming increasingly complex. This is due to the involvement of many different stakeholders, the complexity of the service systems themselves, and the dynamic nature of their organizational and ICT environments. Service kn

  12. HELI-DEM portal for geo-processing services

    Science.gov (United States)

    Cannata, Massimiliano; Antonovic, Milan; Molinari, Monia

    2014-05-01

    HELI-DEM (Helvetia-Italy Digital Elevation Model) is a project developed in the framework of Italy/Switzerland Operational Programme for Trans-frontier Cooperation 2007-2013 whose major aim is to create a unified digital terrain model that includes the alpine and sub-alpine areas between Italy and Switzerland. The partners of the project are: Lombardy Region, Piedmont Region, Polytechnic of Milan, Polytechnic of Turin and Fondazione Politecnico from Italy; Institute of Earth Sciences (SUPSI) from Switzerland. The digital terrain model has been produced by integrating and validating the different elevation data available for the areas of interest, characterized by different reference frame, resolutions and accuracies: DHM at 25 m resolution from Swisstopo, DTM at 20 m resolution from Lombardy Region, DTM at 5 m resolution from Piedmont Region and DTM LiDAR PST-A at about 1 m resolution, that covers the main river bed areas and is produced by the Italian Ministry of the Environment. Further results of the project are: the generation of a unique Italian Swiss geoid with an accuracy of few centimeters (Gilardoni et al. 2012); the establishment of a GNSS permanent network, prototype of a transnational positioning service; the development of a geo-portal, entirely based on open source technologies and open standards, which provides the cross-border DTM and offers some capabilities of analysis and processing through the Internet. With this talk, the authors want to present the main steps of the project with a focus on the HELI-DEM geo-portal development carried out by the Institute of Earth Sciences, which is the access point to the DTM outputted from the project. The portal, accessible at http://geoservice.ist.supsi.ch/helidem, is a demonstration of open source technologies combined for providing access to geospatial functionalities to wide non GIS expert public. In fact, the system is entirely developed using only Open Standards and Free and Open Source Software (FOSS

  13. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  14. 32 CFR 516.12 - Service of civil process outside the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of civil process outside the United States. 516.12 Section 516.12 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.12 Service of...

  15. 32 CFR 516.10 - Service of civil process within the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of civil process within the United States. 516.10 Section 516.10 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.10 Service of civil...

  16. 32 CFR 516.9 - Service of criminal process within the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of criminal process within the United States. 516.9 Section 516.9 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.9 Service of...

  17. 32 CFR 516.11 - Service of criminal process outside the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of criminal process outside the United States. 516.11 Section 516.11 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.11 Service...

  18. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  19. Image processing and applications based on visualizing navigation service

    Science.gov (United States)

    Hwang, Chyi-Wen

    2015-07-01

    When facing the "overabundant" of semantic web information, in this paper, the researcher proposes the hierarchical classification and visualizing RIA (Rich Internet Application) navigation system: Concept Map (CM) + Semantic Structure (SS) + the Knowledge on Demand (KOD) service. The aim of the Multimedia processing and empirical applications testing, was to investigating the utility and usability of this visualizing navigation strategy in web communication design, into whether it enables the user to retrieve and construct their personal knowledge or not. Furthermore, based on the segment markets theory in the Marketing model, to propose a User Interface (UI) classification strategy and formulate a set of hypermedia design principles for further UI strategy and e-learning resources in semantic web communication. These research findings: (1) Irrespective of whether the simple declarative knowledge or the complex declarative knowledge model is used, the "CM + SS + KOD navigation system" has a better cognition effect than the "Non CM + SS + KOD navigation system". However, for the" No web design experience user", the navigation system does not have an obvious cognition effect. (2) The essential of classification in semantic web communication design: Different groups of user have a diversity of preference needs and different cognitive styles in the CM + SS + KOD navigation system.

  20. Enhancing the Teaching of Digital Processing of Remote Sensing Image Course through Geospatial Web Processing Services

    Science.gov (United States)

    di, L.; Deng, M.

    2010-12-01

    Remote sensing (RS) is an essential method to collect data for Earth science research. Huge amount of remote sensing data, most of them in the image form, have been acquired. Almost all geography departments in the world offer courses in digital processing of remote sensing images. Such courses place emphasis on how to digitally process large amount of multi-source images for solving real world problems. However, due to the diversity and complexity of RS images and the shortcomings of current data and processing infrastructure, obstacles for effectively teaching such courses still remain. The major obstacles include 1) difficulties in finding, accessing, integrating and using massive RS images by students and educators, and 2) inadequate processing functions and computing facilities for students to freely explore the massive data. Recent development in geospatial Web processing service systems, which make massive data, computing powers, and processing capabilities to average Internet users anywhere in the world, promises the removal of the obstacles. The GeoBrain system developed by CSISS is an example of such systems. All functions available in GRASS Open Source GIS have been implemented as Web services in GeoBrain. Petabytes of remote sensing images in NASA data centers, the USGS Landsat data archive, and NOAA CLASS are accessible transparently and processable through GeoBrain. The GeoBrain system is operated on a high performance cluster server with large disk storage and fast Internet connection. All GeoBrain capabilities can be accessed by any Internet-connected Web browser. Dozens of universities have used GeoBrain as an ideal platform to support data-intensive remote sensing education. This presentation gives a specific example of using GeoBrain geoprocessing services to enhance the teaching of GGS 588, Digital Remote Sensing taught at the Department of Geography and Geoinformation Science, George Mason University. The course uses the textbook "Introductory

  1. Comparative Cloud Deployment and Service Orchestration Process Using Juju Charms

    OpenAIRE

    Gaurav Raj; Chaitanya Kapoor; Dr. Dheerendra Singh

    2013-01-01

    This age is known as a service oriented age due to the globalization and advancement in technology day by day which lead business developers to deploy their services over the cloud. It lead to the development of new platform that has the capability to easily cope with the business expectations and has introduced a tough competition between the platform providers. These days Services like IaaS hasbeen provided by many cloud service providers along with PaaS and SaaS. We provide a comparative s...

  2. A Model-driven and Service-oriented framework for the business process improvement

    OpenAIRE

    Andrea Delgado; Francisco Ruiz; Ignacio Garcia-Rodriguez de Guzman; Mario Piattini

    2010-01-01

    Business Process Management (BPM) importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC) paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business nee...

  3. Supporting the Research Process through Expanded Library Data Services

    Science.gov (United States)

    Wang, Minglu

    2013-01-01

    Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana…

  4. Comparative Cloud Deployment and Service Orchestration Process Using Juju Charms

    Directory of Open Access Journals (Sweden)

    Gaurav Raj

    2013-04-01

    Full Text Available This age is known as a service oriented age due to the globalization and advancement in technology day by day which lead business developers to deploy their services over the cloud. It lead to the development of new platform that has the capability to easily cope with the business expectations and has introduced a tough competition between the platform providers. These days Services like IaaS hasbeen provided by many cloud service providers along with PaaS and SaaS. We provide a comparative study in between the types of platform (open source cloud platform as OpenStack and proprietary basedplatform as Eucalyptus for deployment of IaaS , which has taken into consideration the size of deployment, manageability and fault tolerance, API provisioning /support, performance, compatibility withother platforms and types of services to be hosted. We discussed here about two high demanding IaaS platform provided by OpenStack and Eucalyptus. Both of the platform providers are competitive in termsof deployment of IaaS and service provisioning to its big clients. We also discussed here about the tools that can be used with these cloud platforms to easily install services on these clouds.

  5. Methodology for Web Services Adoption Based on Technology Adoption Theory and Business Process Analyses

    Institute of Scientific and Technical Information of China (English)

    AN Liping; YAN Jianyuan; TONG Lingyun

    2008-01-01

    Web services use an emerging service-oriented architecture for distributed computing. Many organizations are either in the process of adopting web services technology or evaluating this option for incorporation into their enterprise information architectures. Implementation of this new technology requires careful assessment of the needs and capabilities of an organization to formulate adoption strategies. This paper presents a methodology for web services adoption based on technology adoption theory and business process analyses. The methodology suggests that strategies, business areas, and functions within an organization should be considered based on the existing organizational information technology status during the process of adopting web services to support the business needs and requirements.

  6. A model for business process automation in service oriented systems with knowledge management technologies

    OpenAIRE

    Šaša, Ana

    2009-01-01

    Due to increasing requirements for efficiency, effectiveness and flexibility of business systems, automation of business processes has become an important topic. In the last years, the most successful and predominant approach to business process automation has become the service-oriented architecture approach. In a service-oriented architecture a business process is composed of services, which represent different tasks that have to be performed in a business system. Typically, a business proc...

  7. Pre-Service Science and Primary School Teachers' Identification of Scientific Process Skills

    Science.gov (United States)

    Birinci Konur, Kader; Yildirim, Nagihan

    2016-01-01

    The purpose of this study was to conduct a comparative analysis of pre-service primary school and science teachers' identification of scientific process skills. The study employed the survey method, and the sample included 95 pre-service science teachers and 95 pre-service primary school teachers from the Faculty of Education at Recep Tayyip…

  8. American Elementary Education Pre-Service Teachers' Attitudes towards Biotechnology Processes

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Chitiyo, Jonathan

    2011-01-01

    This study examined elementary education pre-service teachers' attitudes towards biotechnology processes. A sample comprised 88 elementary education pre-service teachers at a mid-sized university in the Midwest of the USA. Sixty and 28 of these pre-service teachers were enrolled in Introductory Science Methods course and Advance Science Methods…

  9. Improving the Solution Generation Process of an ICT Service Company

    OpenAIRE

    Lehtinen, Ville

    2013-01-01

    This study concentrates on improving the solution generation process as part of the sales process in the case company. This improvement is needed for meeting the requirements the current markets set for satisfying rapidly changing customer needs. The key target is to develop a more efficient solution generation process primary in Finland, but the developed process should also provide the opportunity to be adopted in the whole Nordic region of the case company. Additionally, this process shoul...

  10. Ranking factors affecting the quality of banking services using analytic network process

    OpenAIRE

    Hooman Pourmohammad; Mostafa Zandieh; Hasan Farsijani

    2016-01-01

    This paper seeks to identify the priority of factors affecting the quality of banking services in Bank Saderat Iran for better allocation of resources to enhance the quality of its banking services. The study develops a fuzzy method to handle uncertainty associated with the data and using analytical network process (ANP) ranks different factors influencing on service quality. The results have indicated that the quality of e-services (ESQ) is the most important factor followed by the quality o...

  11. Ranking factors affecting the quality of banking services using analytic network process

    Directory of Open Access Journals (Sweden)

    Hooman Pourmohammad

    2016-06-01

    Full Text Available This paper seeks to identify the priority of factors affecting the quality of banking services in Bank Saderat Iran for better allocation of resources to enhance the quality of its banking services. The study develops a fuzzy method to handle uncertainty associated with the data and using analytical network process (ANP ranks different factors influencing on service quality. The results have indicated that the quality of e-services (ESQ is the most important factor followed by the quality of banking services agility (ASQ, the service system quality (SSQ, and the behavioral service qualities (BSQ. Moreover, the employees’ competence and skills, the reliability of the electronic system and the reliability of the service system, an impeccability banking system integrity and accountability instruments are among other effective factors influencing on the quality of banking services.

  12. The Westgate Service and Related Referral, Assessment, and Treatment Processes.

    Science.gov (United States)

    Bennett, Alice L

    2015-12-01

    The formerly named "Dangerous and Severe Personality Disorder" (DSPD) units are no longer standalone services within the criminal justice system in England and Wales. These sites now provide personality disorder treatment services in the high-security prison estate as part of the new national Offender Personality Disorder (OPD) Pathway Strategy. The OPD Pathway intends to take responsibility for the assessment, treatment, and management of offenders who are likely to have a personality disorder and who present a high risk of re-offending (men and women) and serious harm to others (men). Further PD treatment and progression services are being commissioned in lower security prisons and in the community as part of the new PD Strategy. While the suitability criteria for the two male high-security PD treatment sites are the same, the individual units have their own assessment and treatment methods. This article aims to communicate the referral, assessment, and treatment methods employed within the prison-based Westgate Personality Disorder Treatment Service, HMP Frankland. PMID:24927739

  13. Release management process in a software service company

    OpenAIRE

    Vesikivi, Matti

    2016-01-01

    Release management is an often overlooked part of the software development process. It is the process through which software is made available to its users. The goal of release management is to deliver the correct set of software features with the best possible quality. Thus it is tightly coupled with release planning, which is the process of selecting appropriate features for future releases, and testing, which is the process of finding defects in the software. This Master's thesis aims ...

  14. 32 CFR 516.14 - Service of process on DA or Secretary of Army.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of process on DA or Secretary of Army. 516.14 Section 516.14 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF... or Secretary of Army. The Chief, Litigation Division, shall accept service of process for...

  15. Mobile Phone Service Process Hiccups at Cellular Inc.

    Science.gov (United States)

    Edgington, Theresa M.

    2010-01-01

    This teaching case documents an actual case of process execution and failure. The case is useful in MIS introductory courses seeking to demonstrate the interdependencies within a business process, and the concept of cascading failure at the process level. This case demonstrates benefits and potential problems with information technology systems,…

  16. Creating OGC Web Processing Service workflows using a web-based editor

    Science.gov (United States)

    de Jesus, J.; Walker, P.; Grant, M.

    2012-04-01

    The OGC WPS (Web Processing Service) specifies how geospatial algorithms may be accessed in an SOA (Service Oriented Architecture). Service providers can encode both simple and sophisticated algorithms as WPS processes and publish them as web services. These services are not only useful individually but may be built into complex processing chains (workflows) that can solve complex data analysis and/or scientific problems. The NETMAR project has extended the Web Processing Service (WPS) framework to provide transparent integration between it and the commonly used WSDL (Web Service Description Language) that describes the web services and its default SOAP (Simple Object Access Protocol) binding. The extensions allow WPS services to be orchestrated using commonly used tools (in this case Taverna Workbench, but BPEL based systems would also be an option). We have also developed a WebGUI service editor, based on HTML5 and the WireIt! Javascript API, that allows users to create these workflows using only a web browser. The editor is coded entirely in Javascript and performs all XSLT transformations needed to produce a Taverna compatible (T2FLOW) workflow description which can be exported and run on a local Taverna Workbench or uploaded to a web-based orchestration server and run there. Here we present the NETMAR WebGUI service chain editor and discuss the problems associated with the development of a WebGUI for scientific workflow editing; content transformation into the Taverna orchestration language (T2FLOW/SCUFL); final orchestration in the Taverna engine and how to deal with the large volumes of data being transferred between different WPS services (possibly running on different servers) during workflow orchestration. We will also demonstrate using the WebGUI for creating a simple workflow making use of published web processing services, showing how simple services may be chained together to produce outputs that would previously have required a GIS (Geographic

  17. Intelligent Business Process Optimization for the Service Industry

    OpenAIRE

    Kress, Markus

    2010-01-01

    The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.

  18. FORMATIVE ADAPTIVE TESTING SERVICE WEB TO INDIVIDUALIZE ELEARNING PROCESS

    Directory of Open Access Journals (Sweden)

    NOUR-EDDINE El FADDOULI

    2011-06-01

    Full Text Available In most of the existing E-learning systems, the content and the order of activities are presented in a static manner without taking into consideration the learner’s characteristics. Therefore, customizing and adapting the environment to the learner’s profile has shown important improvement in education quality. There are several adaptation approaches of E-learning environments, such as, adaptive hypermedia system, semantic web, etc. In our proposed system (RIMEV, we adopted a Competency Based Approach (CBA, and we found that a welladapted system depends mainly on the adequacy of the information collected through a personal diagnostic. This diagnostic takes place via an adaptive test using the Item Response Theory (IRT in a formative approach. This Intelligent test administers optimal items in an appropriate order in a short time and produces a goodassessment of the learner’s skills with accurate results. Thus the e-learning systems can lead the learner to gradually acquire a skill by taking into account his/her characteristics and predispositions.Concerning the technological aspect, the system is implemented as a composed web service, which calls several basic services that coordinate according to an orchestration plan. This allows interoperability with heterogeneous learning systems.

  19. Bio-jETI: a service integration, design, and provisioning platform for orchestrated bioinformatics processes

    OpenAIRE

    Margaria, Tiziana; Kubczak, Christian; Steffen, Bernhard

    2008-01-01

    Background With Bio-jETI, we introduce a service platform for interdisciplinary work on biological application domains and illustrate its use in a concrete application concerning statistical data processing in R and xcms for an LC/MS analysis of FAAH gene knockout. Methods Bio-jETI uses the jABC environment for service-oriented modeling and design as a graphical process modeling tool and the jETI service integration technology for remote tool execution. Conclusions As a service definition and...

  20. Fitness for service after a LOCA: A process applied to Pickering NGS Unit 2

    International Nuclear Information System (INIS)

    The fitness for service process provides a unique proven methodology for assessing and correcting post-LOCA damage, essential to plant restart. The process uses the as-built plant configuration for modelling input and features self correcting feedback from inspection to validate assessment models. This paper focuses on the process steps and the infrastructure necessary to execute the process

  1. A method to chaining web processing service on the active BPEL engine to implement complex geographic processing

    Science.gov (United States)

    Li, Xinguang; Fan, Hong; Fan, Minghu; Li, Shuangqing

    2009-10-01

    The specification of OGC (Open Geospatial Consortium) Web Processing Service (WPS)[1] puts forward some uniform interfaces to manage, browse, query and perform kinds of Geographic disposal. At present, most of the WPS services implementing the interfaces can be called only based on HTTP GET/POST requests. This situation makes it difficult for us to vastly composite, integrate and reuse these atomic services, through Business Process Execution Language (BPEL)[2] that has been very mature. This paper brings forward a method to better solve the problem, and, at the same time, a composite process is carried out by chaining the atomic services of WPS to implement the complex Geographic data disposal, which proves the effectiveness of the method.

  2. Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand

    OpenAIRE

    Buavaraporn, Nattapan

    2010-01-01

    To stay competitive and sustain long-term profitability, Business Process Improvement (BPI) methodologies have become strategically important for financial institutions in recent years. These include well-known approaches such as Total Quality Management (TQM), Business Process Reengineering (BPR), Six Sigma and Lean. The customer-focused themes of BPI should be of particular interest to service practitioners, in order to achieve both process excellence and superlative customer service. The a...

  3. Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria

    OpenAIRE

    Williams, Christopher

    2010-01-01

    This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

  4. Understanding the Innovation Process: Innovation in Dynamic Service Industries

    OpenAIRE

    Gellatly, Guy; Peters, Valerie

    2000-01-01

    In studies of business innovation, the term innovation process is used to describe (i) the array of sources and objectives that culminate in the act of innovation, (ii) the set of market effects that result from innovation, and (iii) the obstacles that firms encounter when pursuing innovation strategies. An examination of the innovation process is thus designed to bring about a more comprehensive understanding of the characteristics that innovative firms share, as well as of those characteris...

  5. BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA

    Directory of Open Access Journals (Sweden)

    Joseph Joseph Sungau

    2013-06-01

    Full Text Available Problem statement: Delivering speed is very critical in today’s business environment. In most cases, service organizations and customers are sensitive to time spent at delivering or receiving a service. Therefore, service organizations must change in order to meet this challenge. Overtime, service organizations have worked hard to identify techniques that enhance service delivering speed for improved performance. Business process re-engineering is one of such techniques that improves business processes; including delivering speed. However, despite documented advantages, most organizations are reluctant to adopt the technique. Purpose: The paper aims at determining the effect of business process re-engineering on delivering speed; enabling organizations to appreciate the performance improvement that is associated with the technique. Methodology: The study used cross-sectional survey design to investigate the effect of BPR on delivering speed. In order to undertake the study, intensive literature review was undertaken to operationalize the constructs and to formulate the hypothesis which was tested after the field work. In total ninety five (95 service organizations participated in the study. Results: From the study, it is revealed that BPR significantly and positively improves delivering speed of service organizations. Conclusion: For improved delivering speed, service organizations should adopt BPR technique to improve business processes for provision of delighting services to customers.

  6. Changes in Learning Process Caused by the Implementation of ICT in Education in Estonian In-Service and Pre-Service Teachers Perceptions

    Science.gov (United States)

    Luik, Piret; Kukemelk, Hasso

    2008-01-01

    The current paper reports on a qualitative study examining in-service and pre-service teachers perceptions about changes in the learning process caused by the involvement of ICT (Information and Communication Technology) in Estonian schools. Based on five in-service and five pre-service teachers' interviews, findings indicate some positive, some…

  7. A PROPOSAL OF A PROCESS MODEL FOR POSTAL ELECTRONIC SERVICE IMPLEMENTATION

    Directory of Open Access Journals (Sweden)

    Bystrík Nemček

    2015-09-01

    Full Text Available This article is dedicated to one of the main business processes–implementation of the postal electronic service. Theoretical point of view is focused on Business Process Management (BPM describing it as a field in systems engineering that focuses on activity of representing processes of an enterprise, so that the current process may be analyzed or improved. The main aim of the practical point of view was to design a model of postal electronic service implementation. A proposal of model is designed in Business Process Model Notation (BPMN, which is a graphical representation for specifying business processes in a business process model

  8. ANFIS -Based Navigation for HVAC Service Robot with Image Processing

    International Nuclear Information System (INIS)

    In this paper, we present an ongoing work on the autonomous navigation of a mobile service robot for Heat, Ventilation and Air Condition (HVAC) ducting. CCD camera mounted on the front-end of our robot is used to analyze the ducts openings (blob analysis) in order to differentiate them from other landmarks (blower fan, air outlets and etc). Distance between the robot and duct openings is measured using ultrasonic sensor. Controller chosen is ANFIS where its architecture accepts three inputs; recognition of duct openings, robot positions and distance while the outputs is maneuver direction (left or right).45 membership functions are created from which produces 46 training epochs. In order to demonstrate the functionality of the system, a working prototype is developed and tested inside HVAC ducting in ROBOCON Lab, IIUM

  9. ANFIS -Based Navigation for HVAC Service Robot with Image Processing

    Science.gov (United States)

    Salleh, Mohd Zoolfadli Md; Rashid, Nahrul Khair Alang Md; Mohd Mustafah, Yasir

    2013-12-01

    In this paper, we present an ongoing work on the autonomous navigation of a mobile service robot for Heat, Ventilation and Air Condition (HVAC) ducting. CCD camera mounted on the front-end of our robot is used to analyze the ducts openings (blob analysis) in order to differentiate them from other landmarks (blower fan, air outlets and etc). Distance between the robot and duct openings is measured using ultrasonic sensor. Controller chosen is ANFIS where its architecture accepts three inputs; recognition of duct openings, robot positions and distance while the outputs is maneuver direction (left or right).45 membership functions are created from which produces 46 training epochs. In order to demonstrate the functionality of the system, a working prototype is developed and tested inside HVAC ducting in ROBOCON Lab, IIUM.

  10. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    Science.gov (United States)

    Hutcheson, Joshua A.; Majid, Aneeka A.; Powless, Amy J.; Muldoon, Timothy J.

    2015-09-01

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min-1 with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels-1.

  11. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    Energy Technology Data Exchange (ETDEWEB)

    Hutcheson, Joshua A.; Majid, Aneeka A.; Powless, Amy J.; Muldoon, Timothy J., E-mail: tmuldoon@uark.edu [Department of Biomedical Engineering, University of Arkansas, 120 Engineering Hall, Fayetteville, Arkansas 72701 (United States)

    2015-09-15

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min{sup −1} with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels{sup −1}.

  12. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    International Nuclear Information System (INIS)

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min−1 with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels−1

  13. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization.

    Science.gov (United States)

    Hutcheson, Joshua A; Majid, Aneeka A; Powless, Amy J; Muldoon, Timothy J

    2015-09-01

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min(-1) with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels(-1). PMID:26429450

  14. AN EMPIRICAL STUDY ON THE QUALITY OF COLLEGE CANTEEN SERVICE PROCESS AND STUDENT SATISFACTION

    Institute of Scientific and Technical Information of China (English)

    李毅红

    2016-01-01

    The canteen is an integral part of university. After a survey among student, using the factor analysis method and the importance and satisfaction of four graph model among students to study the relationship between the quality of college canteen service process and student satisfaction, there is a relationship between them. This relationship suggests that improving the quality of college canteen service process is the based way to increase students' satisfaction. By the investigation and the analysis, getting the important and not fully satisfied aspect of the quality of college canteen service process.

  15. Service Oriented Enterprise Architecture For Processing Big Data Applications In Cloud

    OpenAIRE

    Sandra Elizabeth Salim

    2014-01-01

    This paper emphasizes the trend of service orientation in the management and control of processes in manufacturing enterprises and big data applications in cloud. Applications with Service-oriented Enterprise Architectures in the Cloud are emerging and will shape future trends in technology and communication. Enterprise Services Computing is the current trend for powerful large-scale information systems, which increasingly converge with Cloud Computing environments. Here, a co...

  16. Contribution to Quality-driven Evolutionary Software Development process for Service-Oriented Architectures

    OpenAIRE

    Arciniegas Herrera, Jose Luis

    2006-01-01

    The quality of software is a key element for the successful of a system. Currently, with the advance of the technology, consumers demand more and better services. Models for the development process have also to be adapted to new requirements. This is particular true in the case of service oriented systems (domain of this thesis), where an unpredictable number of users can access to one or several services. This work proposes an improvement in the models for the software development proces...

  17. Providing Adaptive and Evolving Government e-Services through Citizen-Centric Process Views

    OpenAIRE

    Aagesen, Gustav; Krogstie, John

    2010-01-01

    As users of government services, citizens spend much of their time in transit between government agencies acting in different roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved, it could improve service delivery from the perspective of citizen and the government organization alike. In this ...

  18. Do sealless pumps belong in hydrocarbon processing services?

    Energy Technology Data Exchange (ETDEWEB)

    Bennett, Shawn L. [Sundyne Corporation, Arvada, CO (Brazil)

    2004-07-01

    Sealless pump technology seems unimaginable in the hot, dirty and high-pressure world of hydrocarbon processing. Furthermore the high flow rates typical of the industry seem incompatible with sealless pumps. Seals and their environmental controls used in conventional technologies are not immune from these factors making sealless worth another look. In October 2000 the Sealless Centrifugal Pump Specification API 685 was published. This specification lends sealless pumps credibility and emphasizes the proper application of the technology. In many process units seal leaks can be extremely dangerous and costly. The heavy hydrocarbons can auto-ignite and light hydrocarbons will tend to find a source of ignition. The ever-increasing requirements for clean fuels are driving many of the current refinery upgrades. Best Also available control technology requirements and additional focus on Environmental Health and Safety increase the attractiveness of sealless technology to mitigate the hazards associated with seal leaks. Sealless has a place in hydrocarbon processing to eliminate seals, provide mechanical simplification, and ensure personnel/environmental protection. The proper application involves evaluating canned motor/magnetic drive technology, API 685 Guidelines, and vapor pressure versus pump circuit pressure analysis. There are four (4) specific processes where sealless pumps should be targeted: Alkylation, Sulfur Recovery/Hydrotreating, Naphtha Reforming Production, and Neutralization. (author)

  19. Simulation Modeling for Process Improvement in a General Surgery Service

    Directory of Open Access Journals (Sweden)

    Kidak Levent B.

    2011-03-01

    Full Text Available The aim of the study is to improve the General Surgery patients' treatment duration in order to eliminate the bottlenecks by speeding up the process. For this purpose, some model proposals were carried out to allow reorganizing the processes to serve more patients by improving the productivity of the clinic. The study has been carried out in the general surgery clinic at the well known, training and research hospital. First of all, the simulation model of the existing system was demonstrated. The simulation model has been developed via PROMODEL software program. In the simulation model installed, four scenarios have been established in order to determine the critical factors which effect patients’ waiting durations. Thus, the goal of the study was to reduce the waiting times by considering what-if analysis using simulation. The model has been worked on for six months and ten times repetitively, so to get some statistics. It has been determined that an improvement of 17% efficiency of operations in clinic may be considerable in case of reviewing and redesigning the processes of the General Surgery clinic. It was found that a decrease of 76, 57 and 52% in the duration patients’ being in the system for Medical Treatment (MTP, Operation (OP, and Urgent Operations (UOP, respectively. All outcomes of study showed that an improvement in the efficiency could be acquired without any financial burden for the hospital budget by enhancing the processes in General Surgery clinic via using simulation modeling.

  20. Web Services Support for Dynamic Business Process Outsourcing

    NARCIS (Netherlands)

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by ge

  1. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  2. How Pre-Service Teachers' Understand and Perform Science Process Skills

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Mbewe, Simeon

    2012-01-01

    This study explored pre-service teachers' conceptual understanding and performance on science process skills. A sample comprised 91 elementary pre-service teachers at a university in the Midwest of the USA. Participants were enrolled in two science education courses; introductory science teaching methods course and advanced science methods course.…

  3. Does ownership affect the variability of the production process? Evidence from international courier services

    NARCIS (Netherlands)

    C. Hsieh; S.G. Lazzarini; J.A. Nickerson; M. Laurini

    2010-01-01

    A firm often must ensure that products or services it produces match customer expectations. We define variability as any deviation in a production process yielding products or services whose attributes differ from the firm's stated target specifications. Firms pursuing products marked by low variabi

  4. Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

    NARCIS (Netherlands)

    Gong, Y.

    2012-01-01

    To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research prese

  5. Are We Doing Ok? Developing a Generic Process to Benchmark Career Services in Educational Institutions

    Science.gov (United States)

    McCowan, Col; McKenzie, Malcolm

    2011-01-01

    In 2007 the Career Industry Council of Australia developed the Guiding Principles for Career Development Services and Career Information Products as one part of its strategy to produce a national quality framework for career development activities in Australia. An Australian university career service undertook an assessment process against these…

  6. Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations

    Directory of Open Access Journals (Sweden)

    Joseph Joseph Sungau

    2015-03-01

    Full Text Available Organizations in today’s business environment struggle on how to reduce operation cost in order to set prices that can be afforded by many customers while obtaining reasonable profit.  In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement for reduced Operational Cost. In so doing, the global literature indicates that service organizations adopt Business Process Re-engineering technique as a panacea of reducing Operational Cost. Despite a documented potentiality of Business Process Re-engineering technique, there are mixed empirical results, findings and conclusions regarding the effect of Business Process Re-engineering on Operational Cost. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost.   The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety five (95 service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use Business Process Re-engineering as panacea of reducing Operational Cost.    

  7. 22 CFR 92.94 - Replying to inquiries regarding service of process or other documents.

    Science.gov (United States)

    2010-04-01

    ... process or other documents. 92.94 Section 92.94 Foreign Relations DEPARTMENT OF STATE LEGAL AND RELATED... of process or other documents. Officers should make prompt and courteous replies to all inquiries regarding the service of legal process or documents of like nature, and should render such assistance...

  8. INFORMATION TECHNOLOGY SERVICE MANAGEMENT PROCESSES MATURITY IN THE BRAZILIAN FEDERAL DIRECT ADMINISTRATION

    Directory of Open Access Journals (Sweden)

    Maria Albeti Vieira Vitoriano

    2015-12-01

    Full Text Available This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The work consists of interviews with questions related to the five maturity levels, as follows: initial, repetitive, defined, managed and optimized. Information on the five basic Information Technology Service Management processes was collected. Besides the classification of the maturity levels of the processes, the interviews allowed us to gather information about the possible causes that hinder the improvement of the maturity of the processes. The outcomes of the survey on the researched ministries showed low maturity level in all the assessed service management processes. The Incident Management Process presented the highest level of maturity, while Problem Management proved to be the most flawed one, in relation to maturity. The other assessed processes, like Change Management, Service Assets and Configuration Management and Release and Deployment Management presented some sort of homogeneity among the ministries. As for the probable causes that hinder the improvement of the maturity level of the Information Technology Service Management processes, pointed by the managers, the following one stand out: the reduced staff, the lack of resources, the gap between the organizational targets and their processes aims, and the lack of skilled labor.

  9. Box: Natural Language Processing Research Using Amazon Web Services

    Directory of Open Access Journals (Sweden)

    Axelrod Amittai

    2015-10-01

    Full Text Available We present a publicly-available state-of-the-art research and development platform for Machine Translation and Natural Language Processing that runs on the Amazon Elastic Compute Cloud. This provides a standardized research environment for all users, and enables perfect reproducibility and compatibility. Box also enables users to use their hardware budget to avoid the management and logistical overhead of maintaining a research lab, yet still participate in global research community with the same state-of-the-art tools.

  10. Performance Management of High Performance Computing for Medical Image Processing in Amazon Web Services

    OpenAIRE

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-01-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical-Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementatio...

  11. Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

    OpenAIRE

    Gong, Y.

    2012-01-01

    To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research presented in this dissertation provides a reference architecture to improve the flexibility and agility of business processes for administrative organizations. The reference architecture was tested usin...

  12. Enabling customer self service through image processing on mobile devices

    Science.gov (United States)

    Kliche, Ingmar; Hellmann, Sascha; Kreutel, Jörn

    2013-03-01

    Our paper will outline the results of a research project that employs image processing for the automatic diagnosis of technical devices whose internal state is communicated through visual displays. In particular, we developed a method for detecting exceptional states of retail wireless routers, analysing the state and blinking behaviour of the LEDs that make up most routers' user interface. The method was made configurable by means of abstracting away from a particular device's display properties, thus being able to analyse a whole range of different devices whose displays are covered by our abstraction. The method of analysis and its configuration mechanism were implemented as a native mobile application for the Android Platform. It employs the local camera of mobile devices for capturing a router's state, and uses overlaid visual hints for guiding the user toward that perspective from where an analysis is possible.

  13. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  14. New theoretical model of New Service Development process in Iranian Governmental Banks

    Directory of Open Access Journals (Sweden)

    Nasrollah Shabankareh

    2013-08-01

    Full Text Available The intensive competition in grasping banking customers, as well as the rapid growth in customers' needs for high quality, proper services have given rise to new innovative methods for optimization of processes, service development and value creation in Iranian Governmental bank systems. Today organizing a new service development is an important topic for decision-delivery in service banks. New Service Development (NSD process providing the lower cost and higher benefit methods for creation of competitive advantage in Governmental banking systems. In this paper the new theoretical model of New Service Development process in Iranian Governmental Banks has been introduced. The qualitative data was collected through interviews. The methodology is adapted from in-depth interviews with academic experts and managers of Governmental banking systems until theoretical saturation state achieved. The gathered data was analyzed using axial and open coding methods. The results shows that the NSD process Iranian Governmental banking systems is includes of four main stages and 35 secondary factors consist of analysis& new concept development, design, pilot and launch, development. Eventually, the results of this paper can be used for the new services development in Governmental banking system in a competitive environment at the other countries.

  15. Research of Pre-Service Elementary Mathematics Teachers’ Beliefs in Proof, Proving Processes and Proof Evaluation Processes

    Directory of Open Access Journals (Sweden)

    Candaş Uygan

    2014-08-01

    Full Text Available The purpose of this study is to research pre-service elementary mathematics teachers’ beliefs on meaning and features of mathematical proof, their proving processes and their reasoning process while evaluating validities of proof examples. This study is a qualitative research. Participants of the study are three pre-service elementary mathematics teachers who continue to study in a state university from Central Anatolia Region. Participants’ beliefs on proof were researched with semi-structured interview whilst proving processes and evaluation processes of proof examples were researched with clinical interviews. Interviews were recorded with video camera and data were analyzed according to qualitative methods. When beliefs on proof were analyzed, it was indicated that participants see mathematical proofs as problem solving process and exploration of source of mathematical knowledge, and believe that proofs have to be deductive, apprehensible and have to include generalizable results. Also according to opinions of all three participants, they believe that their proving abilities are insufficient. Analyze results related to proving processes indicated that pre-service teachers considered conclusions of theorems as if they are conditions of theorems and also used proving strategies uncomprehendingly in proving process. Finally, analyze results related to proof evaluation process indicated that participants assessed computer based experimental verifications as valid mathematical proofs and had mistakes when they evaluated warrants used in verifications that break axiomatical structure of proofs.Key Words:    Beliefs in the context of proof, proving, proof evaluation, teacher education

  16. An agent-based service-oriented integration architecture for chemical process automation

    Institute of Scientific and Technical Information of China (English)

    Na Luo; Weimin Zhong; Feng Wan; Zhencheng Ye; Feng Qian

    2015-01-01

    In reality, traditional process control system built upon centralized and hierarchical structures presents a weak response to change and is easy to shut down by single failure. Aiming at these problems, a new agent-based service-oriented integration architecture was proposed for chemical process automation system. Web services were dynamical y orchestrated on the internet and agent behaviors were built in them. Data analysis, model, op-timization, control, fault diagnosis and so on were capsuled into different web services. Agents were used for ser-vice compositions by negotiation. A prototype system of poly(ethylene terephthalate) process automation was used as the case study to demonstrate the validation of the integration.

  17. A Proposal of B to B Collaboration Process Model based on a Concept of Service and its Application to Energy Saving Service Business

    Science.gov (United States)

    Zhang, Qi; Kosaka, Michitaka; Shirahada, Kunio; Yabutani, Takashi

    This paper proposes a new framework for B to B collaboration process based on a concept of service. Service value, which gives users satisfaction for provided services, depends on the situation, user characteristics, and user objectives in seeking the service. Vargo proposed Service Dominant Logic (SDL), which determines service value according to “value in use”. This concept illustrates the importance of the relationship between the service itself and its situation. This relationship is analogous to electro-magnetic field theory in physics. We developed the concept of service fields to create service value based on an analogy of the electro-magnetic field. By applying this concept to B to B collaboration, a model of service value co-creation in the collaboration can be formulated. Then, the collaboration can be described by 4 steps of KIKI model (Knowledge sharing related to service system, Identification of service field, Knowledge creation for new service idea, Implementation of service idea). As its application to B to B collaboration, the energy saving service business is reported to demonstrate the validity of the proposed collaboration model. This concept can be applied to make a collaboration process effective.

  18. 49 CFR 551.66 - What is the legal effect of service of process on an agent?

    Science.gov (United States)

    2010-10-01

    ... 49 Transportation 6 2010-10-01 2010-10-01 false What is the legal effect of service of process on... (Continued) NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, DEPARTMENT OF TRANSPORTATION PROCEDURAL RULES Service of Process on Foreign Manufacturers and Importers Method of Service of Process § 551.66 What...

  19. Process-oriented integration and coordination of healthcare services across organizational boundaries.

    Science.gov (United States)

    Tello-Leal, Edgar; Chiotti, Omar; Villarreal, Pablo David

    2012-12-01

    The paper presents a methodology that follows a top-down approach based on a Model-Driven Architecture for integrating and coordinating healthcare services through cross-organizational processes to enable organizations providing high quality healthcare services and continuous process improvements. The methodology provides a modeling language that enables organizations conceptualizing an integration agreement, and identifying and designing cross-organizational process models. These models are used for the automatic generation of: the private view of processes each organization should perform to fulfill its role in cross-organizational processes, and Colored Petri Net specifications to implement these processes. A multi-agent system platform provides agents able to interpret Colored Petri-Nets to enable the communication between the Healthcare Information Systems for executing the cross-organizational processes. Clinical documents are defined using the HL7 Clinical Document Architecture. This methodology guarantees that important requirements for healthcare services integration and coordination are fulfilled: interoperability between heterogeneous Healthcare Information Systems; ability to cope with changes in cross-organizational processes; guarantee of alignment between the integrated healthcare service solution defined at the organizational level and the solution defined at technological level; and the distributed execution of cross-organizational processes keeping the organizations autonomy. PMID:22434534

  20. An analytic hierarchy process for benchmarking of automobile car service industry in Indian context

    Directory of Open Access Journals (Sweden)

    Bhupender Singh

    2015-06-01

    Full Text Available This paper proposes an application of Analytical Hierarchy Process (AHP to help decision maker evaluate different processes to identify the weaknesses of an automobile car service where the best alternatives and critical success factors are identified to improve their performances against the market leader. The proposed benchmarking process may help provide effective systematic decision support tool. Thus the endeavor has been made for car service industry to exhibit proposed framework by applying AHP to enhance its competitiveness. The proposed study provides an opportunity to apply to other industries in addition with a diminutive alteration.

  1. Creating dynamic business processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2011-01-01

    Service Oriented Architecture (SOA) and Business Rules (BR) are used by organization to adapt to changes. The disadvantage of this approach is that processes need to be defined in advance often requiring labor-intensive and time-consuming modeling processes. Usually, only a limited number of variati

  2. Investigating the Representational Fluency of Pre-Service Mathematics Teachers in a Modelling Process

    Science.gov (United States)

    Delice, Ali; Kertil, Mahmut

    2015-01-01

    This article reports the results of a study that investigated pre-service mathematics teachers' modelling processes in terms of representational fluency in a modelling activity related to a cassette player. A qualitative approach was used in the data collection process. Students' individual and group written responses to the mathematical modelling…

  3. Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.

    Science.gov (United States)

    Brewer, Julie; And Others

    1995-01-01

    Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

  4. Experience with the Implementation of Clinical Pharmacy Services and Processes in a University Hospital in Belgium.

    Science.gov (United States)

    Somers, Annemie; Claus, Barbara; Vandewoude, Koen; Petrovic, Mirko

    2016-03-01

    This article summarizes the experience with the development of clinical pharmacy services in the Ghent University Hospital in Belgium. Implementation of clinical pharmacy services in Belgian hospitals has not been evident because these activities were initially not structurally financed. The aim is to describe the strengths and weaknesses of the clinical pharmacy development process, and the milestones that enhanced the progress. Furthermore, the organisation of clinical pharmacy in the Ghent University Hospital is explained, including back- and front-office activities, seamless pharmaceutical care and medication safety improvement. Some working methods, procedures and tools are explained for different clinical pharmacy services. In particular, the clinical pharmacy projects for geriatric patients as well as the preparation of clinical pharmacy services for the accreditation process are explained. We also reflect on the organisation model and the future development of clinical pharmacy, taking into consideration facilitators and potential barriers. PMID:26922733

  5. Experience with the Implementation of Clinical Pharmacy Services and Processes in a University Hospital in Belgium.

    Science.gov (United States)

    Somers, Annemie; Claus, Barbara; Vandewoude, Koen; Petrovic, Mirko

    2016-03-01

    This article summarizes the experience with the development of clinical pharmacy services in the Ghent University Hospital in Belgium. Implementation of clinical pharmacy services in Belgian hospitals has not been evident because these activities were initially not structurally financed. The aim is to describe the strengths and weaknesses of the clinical pharmacy development process, and the milestones that enhanced the progress. Furthermore, the organisation of clinical pharmacy in the Ghent University Hospital is explained, including back- and front-office activities, seamless pharmaceutical care and medication safety improvement. Some working methods, procedures and tools are explained for different clinical pharmacy services. In particular, the clinical pharmacy projects for geriatric patients as well as the preparation of clinical pharmacy services for the accreditation process are explained. We also reflect on the organisation model and the future development of clinical pharmacy, taking into consideration facilitators and potential barriers.

  6. The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control

    Directory of Open Access Journals (Sweden)

    Kasman Suhairi

    2013-03-01

    Full Text Available The purpose of the Configuration Management process is carrying and all IT assets, status, configuration, and relationship between each other being well documented. This documentation is useful, among others, for some purposes. The first objective is to create clarity in the relationship between key performance indicators (KPI an IT services with the infrastructure. Changes to the configuration of those devices would obviously very disturbing the performance of IT services. The second objective is the accuracy of the information which will be used by the Service Delivery processes. So a Service Desk staff who need to get information about how a user at a branch office to connect to the network's headquarters, linked to issues of access to certain applications. Accurate network configuration information will be helpful Service Desk staff in helping the user solve the problem. The third objective is the accuracy of the information will be used for the IT audit.PT. XYZ is a telecommunications company which relatively new and aware of the increasing competitive competition in the telecommunications industry. PT. XYZ was starting its operation in 2006. The company's ambition is to develop progressively by increasing operational performance which closely linkages between operational performance improvements company with a bottom line of the company. Thus, it is a necessity / obligation for companies in the global era of integrated telecommunications services, to focus on Quality of services (QoS provided to its customers, in order to survive in an increasingly competitive telecommunications business.

  7. Formalize clinical processes into electronic health information systems: Modelling a screening service for diabetic retinopathy.

    Science.gov (United States)

    Eguzkiza, Aitor; Trigo, Jesús Daniel; Martínez-Espronceda, Miguel; Serrano, Luis; Andonegui, José

    2015-08-01

    Most healthcare services use information and communication technologies to reduce and redistribute the workload associated with follow-up of chronic conditions. However, the lack of normalization of the information handled in and exchanged between such services hinders the scalability and extendibility. The use of medical standards for modelling and exchanging information, especially dual-model based approaches, can enhance the features of screening services. Hence, the approach of this paper is twofold. First, this article presents a generic methodology to model patient-centered clinical processes. Second, a proof of concept of the proposed methodology was conducted within the diabetic retinopathy (DR) screening service of the Health Service of Navarre (Spain) in compliance with a specific dual-model norm (openEHR). As a result, a set of elements required for deploying a model-driven DR screening service has been established, namely: clinical concepts, archetypes, termsets, templates, guideline definition rules, and user interface definitions. This model fosters reusability, because those elements are available to be downloaded and integrated in any healthcare service, and interoperability, since from then on such services can share information seamlessly.

  8. A case study of Magnavox as a model for Process Oriented Contract Administration Services (PROCAS) implementation

    OpenAIRE

    Dollase, Steve.

    1995-01-01

    This thesis examines the implementation of the Process Oriented Contract Administration Services (PROCAS) program at Magnavox Electronic Systems Company in Fort Wayne, Indiana, one of the seven pilot sites for the program. PROCAS is a Defense Contract Management Command (DCMC) initiative designed to apply the tools of total quality management, including cross-functional teaming, continuous process improvement, and empowerment, to the contract administration process. PROCAS supports DCMC's per...

  9. THE STAKEHOLDERS OF A USER-CENTRED DESIGN PROCESS IN MOBILE SERVICE DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    Ari Alamaki

    2015-10-01

    Full Text Available The use of agile methods in mobile service development has gained much attention in software design research. In addition, involving the potential stakeholders of the mobile service in the design and development process has become vital in achieving the best service experience. Many application development methodologies, such as user-centred design (UCD, ensure that stakeholders have direct involvement in the design and development. This paper describes experiences of designing a mobile concept where various stakeholders, such as tourism companies, target application users, business experts and the application developers, were involved in the design and development process. The main focus of this paper is the roles and contributions of stakeholders in mobile services for outdoor activities such as kayaking, hiking and biking. These outdoor activities are associated with different functional and non-functional requirements that are essential considerations during the design and development process. Therefore, we utilized the UCD principle as an appropriate method of involving all stakeholders in the design process, and we show that hearing the stakeholders’ voice is vital in the design of outdoor-based mobile service development.

  10. Three-Level Process Specification for Dynamic Service Outsourcing: From Petri Nets to ebXML and WFPDL.

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.; Ehrig, H.; Reisig, W.; Rozenberg, G.; Weber, H.

    2003-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  11. The improvement of maintenance service for traction networks equipment on the base of process approach

    Directory of Open Access Journals (Sweden)

    D. V. Mironov

    2014-12-01

    Full Text Available Purpose. The new methods development for improving the maintenance service for equipment of traction networks in order to increase its efficiency and quality. Methodology. In world practice of solving problems related to the quality of products and services is usually achieved by introducing quality management system in to the enterprises. The provisions of quality management system were used for solving the problem. The technologies of process engineering were used for describing the main stages of maintenance service. Findings. The development of high-speed movement and growth of its intensity, the use of electric rolling stock of a new generation require the introduction of new methods diagnostics of equipment technical state and improvement of the existing maintenance system and repair of power supply. Developing a model of business-processes, their optimization with using techniques of process engineering and system management is needed for the transition to the management system based on the process approach. From the standpoint of the process approach and in accordance with the requirements of the quality management system (ISO 9001-2009, the operation of the E (Department of electrification and power supply infrastructure sector is represented as a scheme of business-processes in which the guaranteed supply with electricity of railway and third-party consumers is defined as the main business-process of management. Each of the sub-process of power supply for consumers is described in details. The use methods and main stages of process approach for sample management system reorganization were investigated. The methodology and the application method of PDCA (Plan-Do-Check-Act closed loop to the equipment maintenance system were described. The monitoring process of traction networks maintenance using the process approach was divided into components after investigations. The technical documentation of maintenance service was investigated in

  12. Semantic business process management: a vision towards using semantic web services for business process management

    OpenAIRE

    Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter

    2005-01-01

    Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...

  13. eTransQual: a transaction process-based approach for capturing service quality in online shopping

    OpenAIRE

    Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik

    2006-01-01

    Existing e-service quality scales mainly focus on goal-oriented e-shopping behavior excluding hedonic quality aspects. As a consequence, these scales do not fully cover all aspects of consumer's quality evaluation. In order to integrate both utilitarian and hedonic e-service quality elements, we apply a transaction process model to electronic service encounters. Based on this general framework capturing all stages of the electronic service delivery process, we develop a transaction p...

  14. Tools for evaluating Veterinary Services: an external auditing model for the quality assurance process.

    Science.gov (United States)

    Melo, E Correa

    2003-08-01

    The author describes the reasons why evaluation processes should be applied to the Veterinary Services of Member Countries, either for trade in animals and animal products and by-products between two countries, or for establishing essential measures to improve the Veterinary Service concerned. The author also describes the basic elements involved in conducting an evaluation process, including the instruments for doing so. These basic elements centre on the following:--designing a model, or desirable image, against which a comparison can be made--establishing a list of processes to be analysed and defining the qualitative and quantitative mechanisms for this analysis--establishing a multidisciplinary evaluation team and developing a process for standardising the evaluation criteria. PMID:15884602

  15. Effect of Teacher Education Program on Science Process Skills of Pre-Service Science Teachers

    Science.gov (United States)

    Yakar, Zeha

    2014-01-01

    Over the past three or more decades, many studies have been written about teacher education and the preparation of science teachers. Presented here is one which investigated the effectiveness of scientific process skills on pre-service science teachers of Pamukkale University Primary Science Teacher Education Program for four years. This study…

  16. Innovation, Management and Sustainability - change processes in the food service sector

    DEFF Research Database (Denmark)

    Kristensen, Niels Heine; Dahl, Astrid; Mikkelsen, Bent Egberg;

    2005-01-01

    Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X...

  17. Linking trajectories of land change, land degradation processes and ecosystem services

    NARCIS (Netherlands)

    Smiraglia, D.; Ceccarelli, T.; Bajocco, S.; Salvati, L.; Perini, L.

    2016-01-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecos

  18. Building a corporate brand : The internal brand building process in Swedish service firms

    OpenAIRE

    Åsa, Wallström; Karlsson, Ted; Salehi-Sangari, Esmail

    2008-01-01

    There is consensus that every organisation needs to develop a strong brand as part of its business strategy. It is, however, unclear how corporate brands can be effectively developed. The aim of this study is to empirically explore the internal corporate brand-building process in Swedish service firms. This process refers to activities that occur before the implementation of the brand. This is a qualitative study in which three case studies are presented and in which purposive sampling was ap...

  19. Turkish Adaptation of the Mathematical Processing Instrument and Pre-service Teachers’ Problem Solving Preferences

    OpenAIRE

    Güney HACIÖMEROGLU; Erhan Selçuk HACIÖMEROĞLU

    2013-01-01

    This present study aimed to adapt the Mathematical Processing Instrument (MPI) developed by Suwarsono (1982) to Turkish and determine elementary pre-service teachers’ problem solving preferences. Results of the study revealed that the MPI is a valid and reliable instrument that can be used to measure students’ preference for visual or analytic problem solving strategies. The Cronbach’s alpha coefficients were calculated as 0.72 and 0.78 for the Mathematical Processing Instrument-Tests I and I...

  20. Technology Competence with Process Approach and its Relationship with Group Learning in Service Organizations

    OpenAIRE

    Rostam Nabizadeh; Mohsen Jokar; Ali Dashtizadeh

    2014-01-01

    The present study evaluated the effect of process-based technology competence and its dimensions on group learning and also investigated the relationship between two variables in good consistency process of service organizations with environment and society. After determining reliability and validity, for data collection, Lall (2001) technology competence and Neefe (2001) group learning questionnaires were applied. The study population was all the employees of water and Wastewater Company, re...

  1. User friendly signal processing web services for annotators in AVATecH and AUVIS

    OpenAIRE

    Auer, E.

    2013-01-01

    User friendly signal processing web services: The joint Max Planck Fraunhofer project AVATecH aims to support the very time intensive work of annotating audio and video recordings, letting signal processing modules (recognizers) assist annotators. -*- We designed a small, flexible framework where XML metadata describes input, output and settings of recognizers. Building blocks are audio and video files, annotation tiers and numerical data, packaged in simple formats. Text pipes allow flexibil...

  2. Telethon Network of Genetic Biobanks: a key service for diagnosis and research on rare diseases.

    Science.gov (United States)

    Filocamo, Mirella; Baldo, Chiara; Goldwurm, Stefano; Renieri, Alessandra; Angelini, Corrado; Moggio, Maurizio; Mora, Marina; Merla, Giuseppe; Politano, Luisa; Garavaglia, Barbara; Casareto, Lorena; Bricarelli, Francesca Dagna

    2013-08-30

    Several examples have always illustrated how access to large numbers of biospecimens and associated data plays a pivotal role in the identification of disease genes and the development of pharmaceuticals. Hence, allowing researchers to access to significant numbers of quality samples and data, genetic biobanks are a powerful tool in basic, translational and clinical research into rare diseases. Recently demand for well-annotated and properly-preserved specimens is growing at a high rate, and is expected to grow for years to come. The best effective solution to this issue is to enhance the potentialities of well-managed biobanks by building a network.Here we report a 5-year experience of the Telethon Network of Genetic Biobanks (TNGB), a non-profit association of Italian repositories created in 2008 to form a virtually unique catalogue of biospecimens and associated data, which presently lists more than 750 rare genetic defects. The process of TNGB harmonisation has been mainly achieved through the adoption of a unique, centrally coordinated, IT infrastructure, which has enabled (i) standardisation of all the TNGB procedures and activities; (ii) creation of an updated TNGB online catalogue, based on minimal data set and controlled terminologies; (iii) sample access policy managed via a shared request control panel at web portal. TNGB has been engaged in disseminating information on its services into both scientific/biomedical - national and international - contexts, as well as associations of patients and families. Indeed, during the last 5-years national and international scientists extensively used the TNGB with different purposes resulting in more than 250 scientific publications. In addition, since its inception the TNGB is an associated member of the Biobanking and Biomolecular Resources Research Infrastructure and recently joined the EuroBioBank network. Moreover, the involvement of patients and families, leading to the formalization of various agreements

  3. Water ecosystem service function assessment based on eco-hydrological process in Luanhe Basin,China

    Science.gov (United States)

    Zhang, C.; Hao, C.; Qin, T.; Wang, G.; Weng, B.

    2012-12-01

    At present, ecological water are mainly occupied by a rapid development of social economic and population explosion, which seriously threat the ecological security and water security in watershed and regional scale. Due to the lack of a unified standard of measuring the benefit of water resource, social economic and ecosystem, the water allocation can't take place in social economic and ecosystem. The function which provided by water in terrestrial, aquatic and social economic system can be addressed through water ecosystem service function research, and it can guide the water allocation in water resource management. The function which provided by water in terrestrial, aquatic and social economic system can be addressed through water ecosystem service function research, and it can guide the water allocation in water resource management. Throughout the researches of water ecosystem service, a clear identification of the connection of water ecosystem service function has not been established, and eco-economic approach can't meet the practical requirement of water allocation. Based on "nature-artificiality" dual water cycle theory and eco-hydrological process, this paper proposes a connection and indicator system of water ecosystem service function. In approach, this paper establishes an integrated assessment approach through prototype observation technology, numerical simulation, physical simulation and modern geographic information technology. The core content is to couple an eco-hydrological model, which involves the key processes of distributed hydrological model (WEP), ecological model (CLM-DGVM), in terms of eco-hydrological process. This paper systematically evaluates the eco-hydrological process and evolution of Luanhe Basin in terms of precipitation, ET, runoff, groundwater, ecosystem's scale, form and distribution. According to the results of eco-hydrological process, this paper assesses the direct and derived service function. The result indicates that the

  4. Ecosystem services and biogeochemical cycles on a global scale: valuation of water, carbon and nitrogen processes

    International Nuclear Information System (INIS)

    Ecosystem services (ES) are provided by healthy ecosystems and are fundamental to support human life. However, natural systems have been degraded all over the world and the process of degradation is partially attributed to the lack of knowledge regarding the economic benefits associated with ES, which usually are not captured in the market. To valuate ES without using conventional approaches, such as the human's willingness-to-pay for ecosystem goods and services, this paper uses a different method based on Energy Systems Theory to estimate prices for biogeochemical flows that affect ecosystem services by considering their emergy content converted to equivalent monetary terms. Ecosystem services related to water, carbon and nitrogen biogeochemical flows were assessed since they are connected to a range of final ecosystem services including climate regulation, hydrological regulation, food production, soil formation and others. Results in this paper indicate that aquifer recharge, groundwater flow, carbon dioxide sequestration, methane emission, biological nitrogen fixation, nitrous oxide emission and nitrogen leaching/runoff are the most critical biogeochemical flows in terrestrial systems. Moreover, monetary values related to biogeochemical flows on a global scale could provide important information for policymakers concerned with payment mechanisms for ecosystem services and costs of greenhouse gas emissions.

  5. Process of value co-creation and its impact on innovation strategy in service companies

    Directory of Open Access Journals (Sweden)

    Antonia Ruiz-Moreno

    2014-04-01

    Full Text Available Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous geographic, cultural, legal and political space was chosen. The questionnaire was sent to a total of 200 companies, most of them being large and medium enterprises. Findings and Originality/value: The results show that customer involvement in the innovation process is greater in service firms that have greater innovation gap and are more proactive. Formalization and decentralization present low innovation gap. Limitations: This study is focused on Spanish companies. This work presents the characteristics of a cross-sectional study. Practical implications: In order to better adapt to the environment, firms need to present a greater fit between results on innovation and customer expectations. Therefore, it is very important to accurately detect user needs throughout the innovation process. Originality/value: Our results provide guidance in decisions that are deliberate and which may affect the degree of proactivity of innovation in services. We have advanced in the implications of customer participation in business results. Keywords: Innovation gap, customer participation, decentralization, formalization, service firms.

  6. Shared and Service-oriented CNC Machining System for Intelligent Manufacturing Process

    Institute of Scientific and Technical Information of China (English)

    LI Yao; LIU Qiang; TONG Ronglei; CUI Xiaohong

    2015-01-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors “feel” a variety of signal features to “percept” the state in CNC machining process. A high efficiency and green machining parameters optimization system “execute” service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  7. Shared and service-oriented CNC machining system for intelligent manufacturing process

    Science.gov (United States)

    Li, Yao; Liu, Qiang; Tong, Ronglei; Cui, Xiaohong

    2015-11-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors "feel" a variety of signal features to "percept" the state in CNC machining process. A high efficiency and green machining parameters optimization system "execute" service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  8. Investigating Pre-service Mathematics Teachers’ Geometric Problem Solving Process in Dynamic Geometry Environment

    Directory of Open Access Journals (Sweden)

    Deniz Özen

    2013-03-01

    Full Text Available The aim of this study is to investigate pre-service elementary mathematics teachers’ open geometric problem solving process in a Dynamic Geometry Environment. With its qualitative inquiry based research design employed, the participants of the study are three pre-service teachers from 4th graders of the Department of Elementary Mathematics Teaching. In this study, clinical interviews, screencaptures of the problem solving process in the Cabri Geomery Environment, and worksheets included 2 open geometry problems have been used to collect the data. It has been investigated that all the participants passed through similar recursive phases as construction, exploration, conjecture, validate, and justification in the problem solving process. It has been thought that this study provide a new point of view to curriculum developers, teachers and researchers

  9. Patients’ perception of quality service delivery of public hospitals in Nigeria using analytical hierarchy process

    Directory of Open Access Journals (Sweden)

    Emmanuel Olateju Oyatoye

    2016-07-01

    Full Text Available Introduction: Patients are recently more aware and conscious. This is because of the belief that a high level of quality can translate into patient satisfaction. This is critical for healthcare providers as they deal with life. This recognition by both the service provider and service receivers made the government to establish units of service commission (SERVICOM in each of the governmental agencies including hospitals in Nigeria to monitor the level of quality of service delivery. However, to what extent do patients’ perceptions about health services seem to have been largely recognized remain unclear by health care providers, despite the (SERVICOM units in public institutions in Nigeria? Method: A cross-sectional analytical study using convenient sample method, based on the fact that not every patient of the selected hospitals can be chosen, was performed on 400 patients who received health services at four different public hospitals in Ogun state Nigeria. The selection of these hospitals was based on the zones in the state (Egba, Ijebu, Remo and Yewa area of Ogun-state. The instrument was a valid and reliable analytical hierarchy process based questionnaire containing five service quality dimensions. Data were analyzed using SPSS, Expert choice and Microsoft Excel software to determine the perception of patients towards service quality delivery in pairwise comparison of judgment consistent at less than 10%. Results:The results showed the composite priorities of the patients’ perception with respect to determinants of the patients’ perception towards quality of services delivered in the public hospitals in Nigeria. The most important factor to patients was the reliability dimension with composite priority 0.24 or 24% followed by the responsiveness dimension with 0.22 assurance dimension 0.21, tangibility dimension with 0.21, and the least determinant factor was the empathy dimension with 0.1101. Conclusion: Based on the results, the

  10. A security modeling approach for web-service-based business processes

    DEFF Research Database (Denmark)

    Jensen, Meiko; Feja, Sven

    2009-01-01

    The rising need for security in SOA applications requires better support for management of non-functional properties in web-based business processes. Here, the model-driven approach may provide valuable benefits in terms of maintainability and deployment. Apart from modeling the pure functionality...... a transformation that automatically derives WS-SecurityPolicy-conformant security policies from the process model, which in conjunction with the generated WS-BPEL processes and WSDL documents provides the ability to deploy and run the complete security-enhanced process based on Web Service technology. © 2009 IEEE....... of a process, the consideration of security properties at the level of a process model is a promising approach. In this work-in-progress paper we present an extension to the ARIS SOA Architect that is capable of modeling security requirements as a separate security model view. Further we provide...

  11. Results from the audit process in the Brazilian accreditation program for external individual monitoring services

    International Nuclear Information System (INIS)

    In 1997 the Committee for Evaluation of the External Individual Monitoring Services from the Instituto de Radioprotecao e Dosimetria, in Brazil, starded the audit process within the Accreditation Program for 13 Brazilian Services, which are responsible for occupational dose monitoring of more than 45,000 workers. As the audit objective had been check also the Services procedures, a group of dosimeters were irraiated with gamma ray of 60Co. During the audit proccess, the results from the dosimeters, which were previously irradiated at the national Laboratory for Ioninising Radiation Metrology in Rio de Janeiro, Brazil, have been evaluated in he trumpet curves following the rule for which 90% of the points, at least, should be between the curves. This work shows the results from the SMIEs under audit and analyses the necessity of radiation quelities others than 60Co

  12. Multi-source Information Service Process Management in Cloud Computing Environment

    Directory of Open Access Journals (Sweden)

    Wenjuan Fan

    2012-01-01

    Full Text Available During the past few decades, a large extension in the  delivery  and  process  capability  of  network resources  have  evoked  the  demand  of  high available,  reliable,  security,  customized, networked and toward Multi-Source Information Service(MSIS. Accordingly,  Cloud  Computing has  been  one  of  the  research  hotspots  in computer science and network engineering area, which  is  a  revolution  of  computing  paradigm whereby  all  the  resources  in  the  network  as  a huge resource pool are delivered as integrated and on-demand services in the form of, i.e. CaaS, MaaS,  SaaS,  PaaS,  IaaS,  etc.  Besides,  the services  provided  in  Cloud  Computing  are largely  oriented  to  the  requirement  of information  services  today.  Thus,  Cloud Computing  provides  an  opportunity  of development  and  environment  for  new  service pattern of MSIS. This purpose of this article is to put  forward  some  issues  associated with Cloud Computing  and  the  nature  part  of  the  relation between  MSIS  and  Cloud  Computing,  and  to propose  a  novel  view  of  information  service concept  that  is  characterized  by multi-source  in the  service  process  model  and  service management, which combines the top-down and bottom-up process approaches into an integrated one  by  using  an  information  exchange  platform provided by the cloud.

  13. Linking trajectories of land change, land degradation processes and ecosystem services.

    Science.gov (United States)

    Smiraglia, D; Ceccarelli, T; Bajocco, S; Salvati, L; Perini, L

    2016-05-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecosystem services is nowadays regarded as the most appropriate approach for assessing the effects of LD. The aim of this study is to develop an evaluation framework for identifying the linkages between land changes, LD processes and ES and suggesting Sustainable Land Management (SLM) options suited to reverse (or mitigate) LD impact. A SWOT analysis was carried out with the aim to identify internal and external factors that are favorable (or unfavorable) to achieve the proposed SLM actions. The study areas are the Fortore valley and the Valpadana, in Italy. The main trajectory identified for the Fortore valley is related to land abandonment due to population aging and the progressive emigration started in the 1950s. The most relevant LD processes are soil erosion and geomorphological instability, affecting regulating services such as natural hazard and erosion control. SLM options should consider interventions to contrast geomorphological instability, the promotion of climate smart agriculture and of typical products, and an efficient water resources management. The main trajectories identified for Valpadana are related to urban expansion and farmland abandonment and, as a consequence, land take due to anthropogenic pressure and woodland expansion as the main LD process. The reduction of food production was identified as the most relevant provisioning service affected. SLM should envisage best practices finalized to water saving and soil consumption reduction: efficient irrigation solutions, climate smart agriculture and zero sealing practices. This study highlights the diagnostic value of the suggested approach where LD processes are elicited from land change trajectories

  14. Linking trajectories of land change, land degradation processes and ecosystem services.

    Science.gov (United States)

    Smiraglia, D; Ceccarelli, T; Bajocco, S; Salvati, L; Perini, L

    2016-05-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecosystem services is nowadays regarded as the most appropriate approach for assessing the effects of LD. The aim of this study is to develop an evaluation framework for identifying the linkages between land changes, LD processes and ES and suggesting Sustainable Land Management (SLM) options suited to reverse (or mitigate) LD impact. A SWOT analysis was carried out with the aim to identify internal and external factors that are favorable (or unfavorable) to achieve the proposed SLM actions. The study areas are the Fortore valley and the Valpadana, in Italy. The main trajectory identified for the Fortore valley is related to land abandonment due to population aging and the progressive emigration started in the 1950s. The most relevant LD processes are soil erosion and geomorphological instability, affecting regulating services such as natural hazard and erosion control. SLM options should consider interventions to contrast geomorphological instability, the promotion of climate smart agriculture and of typical products, and an efficient water resources management. The main trajectories identified for Valpadana are related to urban expansion and farmland abandonment and, as a consequence, land take due to anthropogenic pressure and woodland expansion as the main LD process. The reduction of food production was identified as the most relevant provisioning service affected. SLM should envisage best practices finalized to water saving and soil consumption reduction: efficient irrigation solutions, climate smart agriculture and zero sealing practices. This study highlights the diagnostic value of the suggested approach where LD processes are elicited from land change trajectories

  15. Process Materials Scientific Data for Intelligent Service Using a Dataspace Model

    Directory of Open Access Journals (Sweden)

    Yang Li

    2016-07-01

    Full Text Available Nowadays, materials scientific data come from lab experiments, simulations, individual archives, enterprise and internet in all scales and formats. The data flood has outpaced our capability to process, manage, analyze, and provide intelligent services. Extracting valuable information from the huge data ocean is necessary for improving the quality of domain services. The most acute information management challenges today stem from organizations relying on amounts of diverse, interrelated data sources, but having no way to manage the dataspaces in an integrated, user-demand driven and services convenient way. Thus, we proposed the model of Virtual DataSpace (VDS in materials science field to organize multi-source and heterogeneous data resources and offer services on the data in place without losing context information. First, the concept and theoretical analysis are described for the model. Then the methods for construction of the model is proposed based on users’ interests. Furthermore, the dynamic evolution algorithm of VDS is analyzed using the user feedback mechanism. Finally, we showed its efficiency for intelligent, real-time, on-demand services in the field of materials engineering.

  16. Developing a Service Oriented Process Management System for University Quality Assurance

    Directory of Open Access Journals (Sweden)

    Prof. Dr. Taher Tawfek Hamza

    2010-01-01

    Full Text Available Quality assurance in universities is an increasing interest in quality and standards reflecting both the growth of higher education and its cost. Institutions should have a policy and associated processes for the assurance of the quality and standards of their programs. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. Formal policies and processes provide a framework within which higher education institutions can develop and monitor the effectiveness of their quality assurance systems.Process management is most suitable model for automating quality assurance in university. Process management isabout modeling, design, execution, and monitoring. In this paper we describe quality assurance process managementsystem built on service oriented architecture (SOA. SOA has been chosen for the transparently, scalability, andIntegrity of this architecture.

  17. Identification of the Risk Related to a Process on Hospital Emergency Service: a Case Study

    CERN Document Server

    Santos, Carlos; Ferreira, Carla; Tribolet, José

    2011-01-01

    This paper, framed in a vast investigation, describes the application of techniques and methodologies in Organizational Engineering connected to the associated risk to the processes developed in an Emergency Service of an important Portuguese Hospital. The transactions performed in an emergency service and the consequent risk identification (negative behaviour associated to those transactions) is done based on static and dynamic models, developed during the business modelling. Any non-trivial system is better portrayed trough a small number of reasonably independent models. From this point of view it is important to look at the systems from a "micro" perspective, which allows us to analyse the system at the transaction level. All processes have some associated risk (inherent risk). Its identification will be decisive for future analysis and for the consequent decision over the need, or not, to study internal control mechanisms. This decision will depend on the risk level that the organization considers accept...

  18. Service Process Innovation and the Role of Added Value in Buyer-Seller Relationships

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2011-01-01

    data that have been collected through 12 interviews with managers and employees at a wholesaler of electronic consumer equipment and a leading FM service provider. Findings – The results indicate that significant benefits due to process innovation, here PDF-invoicing, has been the more intensive...... information flow and exchange, and the increased cooperation and commitment between the seller-buyer pair and their customers. The analysis of the data related to the buyer side reveals that added value is mainly driven by collaborative work and results in improving information flow and exchange, development...... of relationships, and in establishing a strategic partnership. This is mainly due to the fact that it can be costly to include users when changing service processes without a deep understanding of technology and customer needs. Originality/value – The paper provide issues to help organizations manage the value...

  19. Towards a Common Platform to Support Business Processes, Services and Semantics

    Science.gov (United States)

    Piprani, Baba

    The search for the Holy Grail in achieving interoperability of business processes, services and semantics continues with every new type or search for the Silver Bullet. Most approaches towards interoperability either are focusing narrowly on the simplistic notion using technology supporting a cowboy-style development without much regard to metadata or semantics. At the same time, the distortions on semantics created by many of current modeling paradigms and approaches - including the disharmony created by multiplicity of parallel approaches to standardization - are not helping us resolve the real issues facing knowledge and semantics management. This paper will address some of the issues facing us, like: What have we achieved? Where did we go wrong? What are we doing right? - providing an ipso-facto encapsulated candid snapshot on an approach to harmonizing our approach to interoperability, and propose a common platform to support Business Processes, Services and Semantics.

  20. DECENTRALIZED ORCHESTRATION OF COMPOSITE OGC WEB PROCESSING SERVICES IN THE CLOUD

    Directory of Open Access Journals (Sweden)

    F. Xiao

    2016-09-01

    Full Text Available Current web-based GIS or RS applications generally rely on centralized structure, which has inherent drawbacks such as single points of failure, network congestion, and data inconsistency, etc. The inherent disadvantages of traditional GISs need to be solved for new applications on Internet or Web. Decentralized orchestration offers performance improvements in terms of increased throughput and scalability and lower response time. This paper investigates build time and runtime issues related to decentralized orchestration of composite geospatial processing services based on OGC WPS standard specification. A case study of dust storm detection was demonstrated to evaluate the proposed method and the experimental results indicate that the method proposed in this study is effective for its ability to produce the high quality solution at a low cost of communications for geospatial processing service composition problem.

  1. Decentralized Orchestration of Composite Ogc Web Processing Services in the Cloud

    Science.gov (United States)

    Xiao, F.; Shea, G. Y. K.; Cao, J.

    2016-09-01

    Current web-based GIS or RS applications generally rely on centralized structure, which has inherent drawbacks such as single points of failure, network congestion, and data inconsistency, etc. The inherent disadvantages of traditional GISs need to be solved for new applications on Internet or Web. Decentralized orchestration offers performance improvements in terms of increased throughput and scalability and lower response time. This paper investigates build time and runtime issues related to decentralized orchestration of composite geospatial processing services based on OGC WPS standard specification. A case study of dust storm detection was demonstrated to evaluate the proposed method and the experimental results indicate that the method proposed in this study is effective for its ability to produce the high quality solution at a low cost of communications for geospatial processing service composition problem.

  2. Improvements and adaptive changes to the fuel channel fitness-for-service assessment process

    International Nuclear Information System (INIS)

    The first formal Fitness-for-Service (FFS) assessment methodology in the CANDU industry was issued to the AECB in 1991 in the CANDU Pressure Tube Fitness-for-Service Guidelines (FFSG), which were later incorporated into CSA N285.8 in the mid 1990s. While the utilities have continued to benefit greatly from repeated, successful FFS assessments, industry changes since 1991 have conspired to apply mounting pressures on the FFS community, to the potential detriment of the assessment process. This paper identifies inherent challenges, historical challenges, and more recent difficulties encountered by the FFS assessment community and gives recommendations for relieving some of the mounting pressures on the FFS assessors and for improving the FFS assessment process. (author)

  3. Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services: An Investigation in China

    OpenAIRE

    Rong Du; Shizhong Ai; Pamela Abbott; Yingqin Zheng

    2011-01-01

    Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher. In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultur...

  4. Assessing process of care under capitated and fee-for-service Medicare

    OpenAIRE

    Bates, Elizabeth W.; Connors, Kathleen A.

    1987-01-01

    In 1986 more than 770,000 Medicare beneficiaries were enrolled in risk-based health plans that had very little experience in providing medical care to elderly patients. This article addresses one major facet of the National Medicare Competition Evaluation of capitated versus fee-for-service delivery of Medicare benefits, sponsored by the Health Care Financing Administration: the assessment of the quality of the process of care delivered to Medicare enrollees. The rationale, design, and analys...

  5. Proposal of a Lean Six Sigma methodology implementation in a service process

    OpenAIRE

    Barillas Ramírez, José Ramón

    2014-01-01

    [ANGLÈS] The main goal of this study is to propose improvements for processes in a Service Department of an ERP company, using the perspective of the Lean Six Sigma, which could reduce significantly the time in solving incidences and increase the level of customer's satisfaction, achieving important improvements in the performance of this company. The general objectives are, therefore, to validate that is achievable the applicability of Lean Six Sigma in this Department and to perform a depth...

  6. Toward a reference process model for citizen oriented evaluation of e-Government services

    OpenAIRE

    Lee, H.; Irani, Z; Osama, I H; A. Balci; Ozkan, S; Medeni, T D

    2008-01-01

    This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e-Government) services from a citizen satisfaction perspective. Design/methodology/approach - The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen-oriented evalu...

  7. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    OpenAIRE

    Roxana Maria Petculet

    2012-01-01

    The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  8. Process of value co-creation and its impact on innovation strategy in service companies

    OpenAIRE

    Antonia Ruiz-Moreno; Teresa Ortega-Egea; Carmen Haro-Domínguez; María Roldán-Bravo

    2014-01-01

    Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous...

  9. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    Directory of Open Access Journals (Sweden)

    Roxana Maria Petculet

    2012-03-01

    Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  10. Service irradiation centers as pacemakers for the industrial use of radiation processing of polymers

    International Nuclear Information System (INIS)

    BGS Beta-Gamma-Service was founded in 1981 to make radiation processing economically feasible for many more products and thus accessible to every company, independent of its size and its consumption of irradiation capacity; and to provide at the same time, the necessary expertise in a special technical discipline which does not exist in most of the polymer processing companies. I the present report, the example of BGS illustrate how service irradiation centers can assume the role of pacemakers in the field of radiation processing. Today, the service offer of BGS is based on four different irradiation facilities. In the sequence of increasing penetration of the generated radiation, these are: a 560 kV/20 mA electron accelerator, operating from 300 kV upwards; a 3 MV electron accelerator, with maximum beam power and current of 100 kW and 50 mA, respectively, operating from 1.5 MV upwards; a 4.5 MV electron accelerator, with maximum beam power and current of 150 kW and 50 mA, respectively, operating from 2.5 MV upwards; and a Co-60 gamma facility of a palet type, with a maximum loading of 3.5 MCi in two source plaques. The total market value of the products BGS is refining or finishing at present is estimated in the range of 100 million DM per annum. (Nogami, K.)

  11. The role of CSR engagement in the Internal Brand Building process : An exploratory study of Service firms

    OpenAIRE

    Emmanuel, Chidiebere; Eriksson, Eva

    2016-01-01

    This study explores how service firms incorporate CSR activities within the internal brand building process. It was found that CSR does influence and is implemented in every stage of our theoretical framework of the internal brand building process. The study was based on interviews conducted on managers and employees of service firms in the Netherlands and in Sweden.  CSR is an evolving concept, increasingly becoming important in affecting the consumption decisions of service firm’s customers...

  12. On a duality principle in processes of servicing machines with double control

    OpenAIRE

    Jewgeni Dshalalow

    1988-01-01

    This paper examines a doubly controlled process of servicing machines. The classical system treated by Takács is equipped with m+1 unreliable machines served by one repairman. In the present modification of this model, the failure rates and the repair time may be controlled with respect to the state of the system. The process describing the number of intact machines is considered. To derive its steady state distribution in the form of a simple explicit formula, the author introduces...

  13. Web Services Implementations at Land Process and Goddard Earth Sciences Distributed Active Archive Centers

    Science.gov (United States)

    Cole, M.; Bambacus, M.; Lynnes, C.; Sauer, B.; Falke, S.; Yang, W.

    2007-12-01

    NASA's vast array of scientific data within its Distributed Active Archive Centers (DAACs) is especially valuable to both traditional research scientists as well as the emerging market of Earth Science Information Partners. For example, the air quality science and management communities are increasingly using satellite derived observations in their analyses and decision making. The Air Quality Cluster in the Federation of Earth Science Information Partners (ESIP) uses web infrastructures of interoperability, or Service Oriented Architecture (SOA), to extend data exploration, use, and analysis and provides a user environment for DAAC products. In an effort to continually offer these NASA data to the broadest research community audience, and reusing emerging technologies, both NASA's Goddard Earth Science (GES) and Land Process (LP) DAACs have engaged in a web services pilot project. Through these projects both GES and LP have exposed data through the Open Geospatial Consortiums (OGC) Web Services standards. Reusing several different existing applications and implementation techniques, GES and LP successfully exposed a variety data, through distributed systems to be ingested into multiple end-user systems. The results of this project will enable researchers world wide to access some of NASA's GES & LP DAAC data through OGC protocols. This functionality encourages inter-disciplinary research while increasing data use through advanced technologies. This paper will concentrate on the implementation and use of OGC Web Services, specifically Web Map and Web Coverage Services (WMS, WCS) at GES and LP DAACs, and the value of these services within scientific applications, including integration with the DataFed air quality web infrastructure and in the development of data analysis web applications.

  14. A service-oriented approach for flexible process support within enterprises: application on PLM systems

    Science.gov (United States)

    Hachani, Safa; Gzara, Lilia; Verjus, Hervé

    2013-02-01

    Manufacturing industries collaborating to develop new products need to implement an effective management of their design processes (DPs) and product information. Unfortunately, product lifecycle management (PLM) systems which are dedicated to support design activities are not efficient as it might be expected. Indeed, DPs are changing, emergent and non deterministic, due to the business environment under which they are carried out. PLM systems are currently based on workflow technology which does not support process agility. So, needs in terms of process support flexibility are necessary to facilitate the coupling with the environment reality. Furthermore, service-oriented approaches (SOA) enhances flexibility and adaptability of composed solutions. Systems based on SOA have the ability to inherently being evolvable. So, we can say that SOA can promote a support of flexible DPs. The aim of this work is to propose an alternative approach for flexible process support within PLM systems. The objective is to specify, design and implement business processes (BPs) in a very flexible way so that business changes can rapidly be considered in PLM solutions. Unlike existing approaches, the proposed one deal with a service-oriented perspectives rather than an activity-oriented one.

  15. Developing a participatory process to include ecosystem services in landscape planing

    Science.gov (United States)

    Onaindia, Miren; Palacios-Agundez, Igone; Rodríguez-Loinaz, Gloria; Peña, Lorena; Madariaga, Iosu; Ametzaga, Ibone

    2015-04-01

    This work develops an approach that integrates scientific knowledge on ecosystem services and stakeholders demands to get guidelines for landscape planning strategies in the region of Biscay (Basque Country, northern Spain). In the conducted participatory process, forest multi-functionality was considered as a practicable good alternative. This process identified also a knowledge gap on the synergies and trade-offs between biodiversity, timber production and carbon storage, guiding the directions of the research actions. The results from developed spatial analysis converged with those from the participatory process in the adequacy of promoting, where possible and appropriate, natural forest ecosystems restoration. The ongoing stepwise learning strategy is already showing its effectiveness for decision making, with concrete examples of how the results obtained with the applied approach are being included in planning and decision-making processes.

  16. Performance of the measures of processes of care for adults and service providers in rehabilitation settings

    Directory of Open Access Journals (Sweden)

    Bamm EL

    2015-06-01

    Full Text Available Elena L Bamm,1 Peter Rosenbaum,1,2 Seanne Wilkins,1 Paul Stratford11School of Rehabilitation Science, 2CanChild Centre for Childhood Disability Research, McMaster University, Hamilton, ON, CanadaIntroduction: In recent years, client-centered care has been embraced as a new philosophy of care by many organizations around the world. Clinicians and researchers have identified the need for valid and reliable outcome measures that are easy to use to evaluate success of implementation of new concepts.Objective: The current study was developed to complete adaptation and field testing of the companion patient-reported measures of processes of care for adults (MPOC-A and the service provider self-reflection measure of processes of care for service providers working with adult clients (MPOC-SP(A.Design: A validation studySettings: In-patient rehabilitation facilities.Main outcome measures: MPOC-A and measure of processes of care for service providers working with adult clients (MPOC-SP(A.Results: Three hundred and eighty-four health care providers, 61 patients, and 16 family members completed the questionnaires. Good to excellent internal consistency (0.71–0.88 for health care professionals, 0.82–0.90 for patients, and 0.87–0.94 for family members, as well as moderate to good correlations between domains (0.40–0.78 for health care professionals and 0.52–0.84 for clients supported internal reliability of the tools. Exploratory factor analysis of the MPOC-SP(A responses supported the multidimensionality of the questionnaire.Conclusion: MPOC-A and MPOC-SP(A are valid and reliable tools to assess patient and service-provider accounts, respectively, of the extent to which they experience, or are able to provide, client-centered service. Research should now be undertaken to explore in more detail the relationships between client experience and provider reports of their own behavior.Keywords: client-centered care, service evaluation, MPOC, models of

  17. An automated and integrated framework for dust storm detection based on ogc web processing services

    Science.gov (United States)

    Xiao, F.; Shea, G. Y. K.; Wong, M. S.; Campbell, J.

    2014-11-01

    Dust storms are known to have adverse effects on public health. Atmospheric dust loading is also one of the major uncertainties in global climatic modelling as it is known to have a significant impact on the radiation budget and atmospheric stability. The complexity of building scientific dust storm models is coupled with the scientific computation advancement, ongoing computing platform development, and the development of heterogeneous Earth Observation (EO) networks. It is a challenging task to develop an integrated and automated scheme for dust storm detection that combines Geo-Processing frameworks, scientific models and EO data together to enable the dust storm detection and tracking processes in a dynamic and timely manner. This study develops an automated and integrated framework for dust storm detection and tracking based on the Web Processing Services (WPS) initiated by Open Geospatial Consortium (OGC). The presented WPS framework consists of EO data retrieval components, dust storm detecting and tracking component, and service chain orchestration engine. The EO data processing component is implemented based on OPeNDAP standard. The dust storm detecting and tracking component combines three earth scientific models, which are SBDART model (for computing aerosol optical depth (AOT) of dust particles), WRF model (for simulating meteorological parameters) and HYSPLIT model (for simulating the dust storm transport processes). The service chain orchestration engine is implemented based on Business Process Execution Language for Web Service (BPEL4WS) using open-source software. The output results, including horizontal and vertical AOT distribution of dust particles as well as their transport paths, were represented using KML/XML and displayed in Google Earth. A serious dust storm, which occurred over East Asia from 26 to 28 Apr 2012, is used to test the applicability of the proposed WPS framework. Our aim here is to solve a specific instance of a complex EO data

  18. The impact of the different payment options on the medical services clients' satisfaction building process

    Science.gov (United States)

    Skowron, Łukasz; Gąsior, Marcin; Sak-Skowron, Monika

    2014-12-01

    Both the scientific bodies as well as business practitioners over the past few years have concentrated their efforts in the field of marketing and management primarily around the concept of customer, wanting to know more about him/her and trying to understand their behaviour so that their market activities can more easily be influenced and shaped. In today's market, the customer bases the purchase-decision-making process on choosing a good/service that will give him/her the greatest satisfaction, a subjective, positive experience, which is an emotional reaction to the perceived value. Its level is a result of the comparison between the level of expectations arising from past experience, obtained information and promises, and the perception of experienced situation. In the empirical part of the manuscript, the authors present the main differences in the process of building customer satisfaction and loyalty for two groups of patients: those using prepaid medical services and those who pay for their services each time. Reported results refer to research carried out by the authors between August and October 2012 in the city of Warsaw (Poland) with use of the Structural Equation Modeling analysis. The study was conducted via paper surveys, on a sample of 1590 respondents who were the patients of selected medical organizations. The study demonstrated, using two, separate models, that among aforementioned groups of patients, the evaluation of health services proceeds in quite a different way. This indicates significant implications, of marketing and management character in the field of communication and building long-term patient-organization relationships. Medical establishments wanting to manage effectively their relationships with current and potential customers need to understand the nature of the different groups of patients and be able to adjust the scope and form of marketing activities to their different expectations and preferences.

  19. Challenges to fair decision-making processes in the context of health care services

    DEFF Research Database (Denmark)

    Shayo, Elizabeth H.; Norheim, Ole F.; Mboera, Leonard E. G.;

    2012-01-01

    ABSTRACT: BACKGROUND: Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people's needs. In Tanzania, the policy of decentralization and the health sector reform place...... challenges to fair decision-making processes in health care services with a special focus on the potential influence of gender, wealth, ethnicity and education. We draw on the principle of fairness as outlined in the deliberative democratic theory. METHODS: The study was carried out in the Mbarali District...... such differences should be considered fair. The differences in levels of influence emerged most clearly at the community level, and were largely perceived as legitimate. CONCLUSIONS: Existing challenges related to individuals' influence of decision making processes in health care need to be addressed if greater...

  20. [Analysis of the healthcare service decentralization process in Côte d'Ivoire].

    Science.gov (United States)

    Soura, B D; Coulibaly, S S

    2014-01-01

    The decentralization of healthcare services is becoming increasingly important in strategies of public sector management. This concept is analyzed from various points of view, including legal, economic, political, and sociological. Several typologies have been proposed in the literature to analyze this decentralization process, which can take different forms ranging from simple deconcentration to more elaborate devolution. In some instances, decentralization can be analyzed by the degree of autonomy given to local authorities. This article applies these typologies to analyze the healthcare system decentralization process in Cote d'Ivoire. Special attention is paid to the new forms of community healthcare organizations. These decentralized structures enjoy a kind of autonomy, with characteristics closer to those of devolution. The model might serve as an example for population involvement in defining and managing healthcare problems in Cote d'Ivoire. We end with proposals for the improvement of the process.

  1. Advanced Information Processing System (AIPS) proof-of-concept system functional design I/O network system services

    Science.gov (United States)

    1985-01-01

    The function design of the Input/Output (I/O) services for the Advanced Information Processing System (AIPS) proof of concept system is described. The data flow diagrams, which show the functional processes in I/O services and the data that flows among them, are contained. A complete list of the data identified on the data flow diagrams and in the process descriptions are provided.

  2. Study of Cloud Based ERP Services for Small and Medium Enterprises (Data is Processed by Text Mining Technique

    Directory of Open Access Journals (Sweden)

    SHARMA, R.

    2014-06-01

    Full Text Available The purpose of this research paper is to explore the knowledge of the existing studies related to cloud computing current trend. The outcome of research is demonstrated in the form of diagram which simplifies the ERP integration process for in-house and cloud eco-system. It will provide a conceptual view to the new client or entrepreneurs using ERP services and explain them how to deal with two stages of ERP systems (cloud and in-house. Also suggest how to improve knowledge about ERP services and implementation process for both stages. The work recommends which ERP services can be outsourced over the cloud. Cloud ERP is a mix of standard ERP services along with cloud flexibility and low cost to afford these services. This is a recent phenomenon in enterprise service offering. For most of non IT background entrepreneurs it is unclear and broad concept, since all the research work related to it are done in couple of years. Most of cloud ERP vendors describe their products as straight forward tasks. The process and selection of Cloud ERP Services and vendors is not clear. This research work draws a framework for selecting non-core business process from preferred ERP service partners. It also recommends which ERP services outsourced first over the cloud, and the security issues related to data or information moved out from company premises to the cloud eco-system.

  3. ANALYSIS OF MEDICAL SERVICE CONTROL PROCESS IN THE SCOPE OF COMPULSORY HEALTH INSURANCE PROGRAM

    Directory of Open Access Journals (Sweden)

    M. A. Taranik

    2015-01-01

    Full Text Available The relevance of the presented paper deals with the necessity of determining problems and effective solutions for medical organizations on the stage of medical documentation reports control purposely for forecasting the average of financial resources that can be obtained in the scope of compulsory health insurance program.The aim of the study – for the purpose of further issues definition present formal model of the analyzed process using a set of system analysis methods.Material and methods. System analysis methods, especially IDEF0 diagrams and activity diagrams, for estimation of medical expert’s agreement Cohen’s kappa was used.The results. Based on the specification documents and expert’s experience the spread description on the process the control of volume, duration, quality and conditions of medical service assignment by medical organizations conducted by medical insurance organization was presented. Inputs, outputs, elements of management and executives were determined. As a result of decomposition, subprocesess were presented within activity diagrams.Conclusions. The obtained results of research allows to conclude that there is a set of problems which appear when medical organizations send reports for getting financial resources for clinical service realization in the scope of compulsory health insurance program. On the grounds of determined problems, we can conclude that it is necessary to develop an intellectual information system for estimating clinical records concerning getting financial resources for clinical service. In respect that human factor influence on the main stages of the analyzed process, we propose to use fuzzy logic as an inference engine. The self-learning function of the system will provide case-based reasoning.

  4. INTEGRATING FACTOR ANALYSIS AND ANALYTIC HIERARCHY PROCESS FOR LIBRARY SERVICE QUALITY

    Directory of Open Access Journals (Sweden)

    K.Venkata Subbaiah

    2011-09-01

    Full Text Available In this paper an attempt has been made to propose a methodology f or identifying and prioritizing the user needs pertaining to library services. I n order to categorize the user needs into quality dimensions, Factor analysis has been carried out on user responses obtained through questionnaire survey. Analytic Hierarchy Process (AHP is employed to determine the priority ratings of the library quality dimensions. The priority structure of the quality dimension s provides an idea for the library management to allocate the resources in an effective manner to achieve more user satisfaction. A case study is presented to demonstrate the proposed methodology.

  5. Behavioural investigations into uncertainty perception in service exchanges: Lessons from dual-processing theory

    DEFF Research Database (Denmark)

    Kreye, Melanie

    2015-01-01

    by experience and knowledge. Based on dual-processing theory, this paper proposes an analysis method for assessing both explicit and implicit uncertainty perception depending on the individual’s use of tacit or explicit knowledge. Analysing two industrial case studies of service relationships, this paper...... contributes to the literature in three major areas: First, showing the relative importance of the three uncertainty types in inter-organisational relationships complements the literature as existing approaches tend to focus on one uncertainty type such as environmental uncertainty. Second, the different...

  6. Applying analytic hierarchy process to assess healthcare-oriented cloud computing service systems.

    Science.gov (United States)

    Liao, Wen-Hwa; Qiu, Wan-Li

    2016-01-01

    Numerous differences exist between the healthcare industry and other industries. Difficulties in the business operation of the healthcare industry have continually increased because of the volatility and importance of health care, changes to and requirements of health insurance policies, and the statuses of healthcare providers, which are typically considered not-for-profit organizations. Moreover, because of the financial risks associated with constant changes in healthcare payment methods and constantly evolving information technology, healthcare organizations must continually adjust their business operation objectives; therefore, cloud computing presents both a challenge and an opportunity. As a response to aging populations and the prevalence of the Internet in fast-paced contemporary societies, cloud computing can be used to facilitate the task of balancing the quality and costs of health care. To evaluate cloud computing service systems for use in health care, providing decision makers with a comprehensive assessment method for prioritizing decision-making factors is highly beneficial. Hence, this study applied the analytic hierarchy process, compared items related to cloud computing and health care, executed a questionnaire survey, and then classified the critical factors influencing healthcare cloud computing service systems on the basis of statistical analyses of the questionnaire results. The results indicate that the primary factor affecting the design or implementation of optimal cloud computing healthcare service systems is cost effectiveness, with the secondary factors being practical considerations such as software design and system architecture.

  7. Applying analytic hierarchy process to assess healthcare-oriented cloud computing service systems.

    Science.gov (United States)

    Liao, Wen-Hwa; Qiu, Wan-Li

    2016-01-01

    Numerous differences exist between the healthcare industry and other industries. Difficulties in the business operation of the healthcare industry have continually increased because of the volatility and importance of health care, changes to and requirements of health insurance policies, and the statuses of healthcare providers, which are typically considered not-for-profit organizations. Moreover, because of the financial risks associated with constant changes in healthcare payment methods and constantly evolving information technology, healthcare organizations must continually adjust their business operation objectives; therefore, cloud computing presents both a challenge and an opportunity. As a response to aging populations and the prevalence of the Internet in fast-paced contemporary societies, cloud computing can be used to facilitate the task of balancing the quality and costs of health care. To evaluate cloud computing service systems for use in health care, providing decision makers with a comprehensive assessment method for prioritizing decision-making factors is highly beneficial. Hence, this study applied the analytic hierarchy process, compared items related to cloud computing and health care, executed a questionnaire survey, and then classified the critical factors influencing healthcare cloud computing service systems on the basis of statistical analyses of the questionnaire results. The results indicate that the primary factor affecting the design or implementation of optimal cloud computing healthcare service systems is cost effectiveness, with the secondary factors being practical considerations such as software design and system architecture. PMID:27441149

  8. Ecosystem services: developing sustainable management paradigms based on wetland functions and processes

    Science.gov (United States)

    Euliss, Ned H.; Mushet, David M.; Smith, Loren M.; Conner, William H.; Burkett, Virginia R.; Wilcox, Douglas A.; Hester, Mark W.; Zheng, Haochi

    2013-01-01

    In the late nineteenth century and twentieth century, there was considerable interest and activity to develop the United States for agricultural, mining, and many other purposes to improve the quality of human life standards and prosperity. Most of the work to support this development was focused along disciplinary lines with little attention focused on ecosystem service trade-offs or synergisms, especially those that transcended boundaries of scientific disciplines and specific interest groups. Concurrently, human population size has increased substantially and its use of ecosystem services has increased more than five-fold over just the past century. Consequently, the contemporary landscape has been highly modified for human use, leaving behind a fragmented landscape where basic ecosystem functions and processes have been broadly altered. Over this period, climate change also interacted with other anthropogenic effects, resulting in modern environmental problems having a complexity that is without historical precedent. The challenge before the scientific community is to develop new science paradigms that integrate relevant scientific disciplines to properly frame and evaluate modern environmental problems in a systems-type approach to better inform the decision-making process. Wetland science is a relatively new discipline that grew out of the conservation movement of the early twentieth century. In the United States, most of the conservation attention in the earlier days was on wildlife, but a growing human awareness of the importance of the environment led to the passage of the National Environmental Policy Act in 1969. Concurrently, there was a broadening interest in conservation science, and the scientific study of wetlands gradually gained acceptance as a scientific discipline. Pioneering wetland scientists became formally organized when they formed The Society of Wetland Scientists in 1980 and established a publication outlet to share wetland research

  9. Description and testing of the Geo Data Portal: Data integration framework and Web processing services for environmental science collaboration

    Science.gov (United States)

    Blodgett, David L.; Booth, Nathaniel L.; Kunicki, Thomas C.; Walker, Jordan I.; Viger, Roland J.

    2011-01-01

    Interest in sharing interdisciplinary environmental modeling results and related data is increasing among scientists. The U.S. Geological Survey Geo Data Portal project enables data sharing by assembling open-standard Web services into an integrated data retrieval and analysis Web application design methodology that streamlines time-consuming and resource-intensive data management tasks. Data-serving Web services allow Web-based processing services to access Internet-available data sources. The Web processing services developed for the project create commonly needed derivatives of data in numerous formats. Coordinate reference system manipulation and spatial statistics calculation components implemented for the Web processing services were confirmed using ArcGIS 9.3.1, a geographic information science software package. Outcomes of the Geo Data Portal project support the rapid development of user interfaces for accessing and manipulating environmental data.

  10. Sharing environmental models: An Approach using GitHub repositories and Web Processing Services

    Science.gov (United States)

    Stasch, Christoph; Nuest, Daniel; Pross, Benjamin

    2016-04-01

    The GLUES (Global Assessment of Land Use Dynamics, Greenhouse Gas Emissions and Ecosystem Services) project established a spatial data infrastructure for scientific geospatial data and metadata (http://geoportal-glues.ufz.de), where different regional collaborative projects researching the impacts of climate and socio-economic changes on sustainable land management can share their underlying base scenarios and datasets. One goal of the project is to ease the sharing of computational models between institutions and to make them easily executable in Web-based infrastructures. In this work, we present such an approach for sharing computational models relying on GitHub repositories (http://github.com) and Web Processing Services. At first, model providers upload their model implementations to GitHub repositories in order to share them with others. The GitHub platform allows users to submit changes to the model code. The changes can be discussed and reviewed before merging them. However, while GitHub allows sharing and collaborating of model source code, it does not actually allow running these models, which requires efforts to transfer the implementation to a model execution framework. We thus have extended an existing implementation of the OGC Web Processing Service standard (http://www.opengeospatial.org/standards/wps), the 52°North Web Processing Service (http://52north.org/wps) platform to retrieve all model implementations from a git (http://git-scm.com) repository and add them to the collection of published geoprocesses. The current implementation is restricted to models implemented as R scripts using WPS4R annotations (Hinz et al.) and to Java algorithms using the 52°North WPS Java API. The models hence become executable through a standardized Web API by multiple clients such as desktop or browser GIS and modelling frameworks. If the model code is changed on the GitHub platform, the changes are retrieved by the service and the processes will be updated

  11. 75 FR 43557 - TA-W-73,682, Hartford Financial Services Group, Incorporated, Medical Bill Processing and...

    Science.gov (United States)

    2010-07-26

    ... Support, Syracuse, New York. The notice was published in the Federal Register on July 1, 2010 (75 FR 38137... Employment and Training Administration TA-W-73,682, Hartford Financial Services Group, Incorporated, Medical...; TA-W-73,682A, Hartford Financial Services Group, Incorporated Medical Bill Processing and...

  12. 77 FR 42003 - TA-W-81,263, Chartis Global Services, Inc., a Subsidiary of Chartis, Inc., Regional Processing...

    Science.gov (United States)

    2012-07-17

    ... Federal Register on February 28, 2012 (77 FR 13352). The subject workers are engaged in activities related... Employment and Training Administration TA-W-81,263, Chartis Global Services, Inc., a Subsidiary of Chartis, Inc., Regional Processing Organization, Regional Service Center, Houston, TX; TA-W-81,263A,...

  13. A Case Study on Pre-Service Secondary School Mathematics Teachers' Cognitive-Metacognitive Behaviours in Mathematical Modelling Process

    Science.gov (United States)

    Sagirli, Meryem Özturan

    2016-01-01

    The aim of the present study is to investigate pre-service secondary mathematics teachers' cognitive-metacognitive behaviours during the mathematical problem-solving process considering class level. The study, in which the case study methodology was employed, was carried out with eight pre-service mathematics teachers, enrolled at a university in…

  14. Health Impact Assessment (HIA) and EnviroAtlas: Integrating Ecosystem Services into the Decision-Making Process-Guide

    Science.gov (United States)

    This document was created to highlight the many ways that the U.S. EPA EnviroAtlas suite of ecosystem services tools can be used to aid in the Health Impact Assessment (HIA) process. Ecosystems provide numerous services and benefits to individuals, communities, businesses, and ot...

  15. User Perceptions of Process-Outcome Linkages in Pupil Peer Counselling for Bullying Services in the UK

    Science.gov (United States)

    Boulton, Michael J.; Trueman, Mark; Rotenberg, Ken

    2007-01-01

    Users of pupil peer counselling for bullying services (n=50) rated their most helpful and their least helpful experiences of these services on five counselling process variables. The aim was to identify which, if any, of these variables differentiated between the two types of experience. Participants gave significantly higher ratings to "core…

  16. Implementation of Web Processing Services (WPS) over IPSL Earth System Grid Federation (ESGF) node

    Science.gov (United States)

    Kadygrov, Nikolay; Denvil, Sebastien; Carenton, Nicolas; Levavasseur, Guillaume; Hempelmann, Nils; Ehbrecht, Carsten

    2016-04-01

    The Earth System Grid Federation (ESGF) is aimed to provide access to climate data for the international climate community. ESGF is a system of distributed and federated nodes that dynamically interact with each other. ESGF user may search and download climatic data, geographically distributed over the world, from one common web interface and through standardized API. With the continuous development of the climate models and the beginning of the sixth phase of the Coupled Model Intercomparison Project (CMIP6), the amount of data available from ESGF will continuously increase during the next 5 years. IPSL holds a replication of the different global and regional climate models output, observations and reanalysis data (CMIP5, CORDEX, obs4MIPs, etc) that are available on the IPSL ESGF node. In order to let scientists perform analysis of the models without downloading vast amount of data the Web Processing Services (WPS) were installed at IPSL compute node. The work is part of the CONVERGENCE project founded by French National Research Agency (ANR). PyWPS implementation of the Web processing Service standard from Open Geospatial Consortium (OGC) in the framework of birdhouse software is used. The processes could be run by user remotely through web-based WPS client or by using command-line tool. All the calculations are performed on the server side close to the data. If the models/observations are not available at IPSL it will be downloaded and cached by WPS process from ESGF network using synda tool. The outputs of the WPS processes are available for download as plots, tar-archives or as NetCDF files. We present the architecture of WPS at IPSL along with the processes for evaluation of the model performance, on-site diagnostics and post-analysis processing of the models output, e.g.: - regriding/interpolation/aggregation - ocgis (OpenClimateGIS) based polygon subsetting of the data - average seasonal cycle, multimodel mean, multimodel mean bias - calculation of the

  17. Using process drama to enhance pre-service teachers' understanding of science and religion

    Science.gov (United States)

    Pongsophon, Pongprapan

    2010-03-01

    I report an action research study that aimed at improving Thai pre-service teachers' understanding of the relationship between science and religion and at assisting them to respond to this issue in a science classroom. The participants were twelve post-grad students pursuing Master of Art in Teaching Science at Kasetsart University. They took a course, Philosophy of Science, taught by the researcher in Semester A, academic year 2007. Process drama is the teaching strategy employed. The students were fully engaged in the process drama; doing research, producing, distributing, and criticizing the drama. Focus group, student journal, and observation were used to gather the data and the data was analyzed using qualitative analysis techniques. The focus groups revealed that the drama could help students reflect on the complexity and sensitivity of the issue. They found there was no inherent conflict between science and religion since they answered different questions and used different methods to achieve their results. However, the conflicts occurred when people were not aware of the basic differences between the two so they justified one on the basis of purpose and method of one another. The pre-service teachers also found consistency between science and Buddhism. They thought that the teachers of science should respond to the conflicts in a respectful, compromising, and neutral manner.[InlineMediaObject not available: see fulltext.

  18. Impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills

    Directory of Open Access Journals (Sweden)

    Mutlu Ayfer

    2016-01-01

    Full Text Available This study aimed to investigate the impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills. For this purpose, eight laboratory activities related to chemical kinetic, chemical equilibrium, thermochemistry, acids-bases, and electrochemistry were developed. Those activities were performed in virtual laboratory environment by the pre-service teachers in the experimental group and in the real laboratory environment by c the preservice teachers in the control group during eight weeks. Scientific process skills test developed by Burns, Okey and Wise [3], and translated into Turkish by Ateş and Bahar [2] was used before and after the instructions for data collection. According to results, while there was no significant difference between pre-test mean scores (U=133.500, p>0.05, significant difference between post-test mean scores was found in favour of experimental group (U=76.000, p<0.05. In addition, while no significant difference between pre-test mean scores for each sub-dimension was found, significant difference between post-test mean scores for designing investigation and formulating hypothesis skills was found in favour of experimental group.

  19. Performance management of high performance computing for medical image processing in Amazon Web Services

    Science.gov (United States)

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-03-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical- Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementation allowing users to quickly test and develop pipelines. JIST is DRMAA-compliant allowing it to run on portable batch system grids. However, as new processing methods are implemented and developed, memory may often be a bottleneck for not only lab computers, but also possibly some local grids. Integrating JIST with the AWS cloud alleviates these possible restrictions and does not require users to have deep knowledge of programming in Java. Workflow definition/management and cloud configurations are two key challenges in this research. Using a simple unified control panel, users have the ability to set the numbers of nodes and select from a variety of pre-configured AWS EC2 nodes with different numbers of processors and memory storage. Intuitively, we configured Amazon S3 storage to be mounted by pay-for- use Amazon EC2 instances. Hence, S3 storage is recognized as a shared cloud resource. The Amazon EC2 instances provide pre-installs of all necessary packages to run JIST. This work presents an implementation that facilitates the integration of JIST with AWS. We describe the theoretical cost/benefit formulae to decide between local serial execution versus cloud computing and apply this analysis to an empirical diffusion tensor imaging pipeline.

  20. Letter of Intent for RPP Characterization Program Process Engineering and Hanford Analytical Services and Characterization Project

    Energy Technology Data Exchange (ETDEWEB)

    ADAMS, M.R.

    2000-02-25

    The Characterization Project level of success achieved by the River Protection Project (RPP) is determined by the effectiveness of several organizations across RPP working together. The requirements, expectations, interrelationships, and performance criteria for each of these organizations were examined in order to understand the performances necessary to achieve characterization objectives. This Letter of Intent documents the results of the above examination. It formalizes the details of interfaces, working agreements, and requirements for obtaining and transferring tank waste samples from the Tank Farm System (RPP Process Engineering, Characterization Project Operations, and RPP Quality Assurance) to the characterization laboratory complex (222-S Laboratory, Waste Sampling and Characterization Facility, and the Hanford Analytical Service Program) and for the laboratory complex analysis and reporting of analytical results.

  1. Ecological Processes of Isolated Wetlands: Ecosystem Services and the Significant Nexus (Invited)

    Science.gov (United States)

    Lane, C.; Autrey, B.; D'Amico, E.

    2013-12-01

    Geographically isolated wetlands occur throughout the US and are characterized by a wetland system completely surrounded by uplands. Examples include prairie potholes, woodland seasonal (i.e., vernal) pools, cypress domes, playas, and other such systems. Decisions by the US Supreme Court in 2001 and 2006 have affected the jurisdictional status of geographically isolated wetlands such that those failing to have a demonstrable 'significant nexus' to navigable waters may have no federal protection under the Clean Water Act. These systems are typically small and, as such, may be under-counted in assessments of area and abundance. Areal extent is a portion of the information required to characterize the functions associated with geographically isolated wetlands and understanding both site-specific and larger-scale processes are also required to better quantify those functions. In addition, quantifying anthropogenic effects on system processing informs our understanding of the contributions and the connectivity of geographically isolated wetlands to other waters. This presentation focuses on both efforts to quantify the contribution of geographically isolated wetlands to system-scale processes, focusing on nutrient assimilation and hydrologic storage, as well as concurrent research to identify their locations at multiple scales. Findings from this research may help elucidate the link between geographically isolated wetlands and other systems, and may inform discussions on ecosystem services provided by geographically isolated wetlands.

  2. The impact of health system governance and policy processes on health services in Iraqi Kurdistan

    Directory of Open Access Journals (Sweden)

    Khoshnaw Hiro

    2010-06-01

    Full Text Available Abstract Background Relative to the amount of global attention and media coverage since the first and second Gulf Wars, very little has been published in the health services research literature regarding the state of health services in Iraq, and particularly on the semi-autonomous region of Kurdistan. Building on findings from a field visit, this paper describes the state of health services in Kurdistan, analyzes their underlying governance structures and policy processes, and their overall impact on the quality, accessibility and cost of the health system, while stressing the importance of reinvesting in public health and community-based primary care. Discussion Very little validated, research-based data exists relating to the state of population health and health services in Kurdistan. What little evidence exists, points to a region experiencing an epidemiological polarization, with different segments of the population experiencing rapidly-diverging rates of morbidity and mortality related to different etiological patterns of communicable, non-communicable, acute and chronic illness and disease. Simply put, the rural poor suffer from malnutrition and cholera, while the urban middle and upper classes deal with issues of obesity and Type 2 diabetes. The inequity is exacerbated by a poorly governed, fragmented, unregulated, specialized and heavily privatized system, that not only leads to poor quality of care and catastrophic health expenditures, but also threatens the economic and political stability of the region. There is an urgent need to revisit and clearly define the core values and goals of a future health system, and to develop an inclusive governance and policy framework for change, towards a more equitable and effective primary care-based health system, with attention to broader social determinants of health and salutogenesis. Summary This paper not only frames the situation in Kurdistan in terms of a human rights or special political

  3. A model for drug dispensing service based on the care process in the Brazilian health system

    Directory of Open Access Journals (Sweden)

    Luciano Soares

    2013-03-01

    Full Text Available Access to medication emphasizes the availability of the product at the expense of providing a service. The goal of this paper is to propose a theoretical model for a drug dispensing service, beginning with a reflection on the current realities of the Unified Health System and drug dispensation in Brazil. A conceptual analytical research made by a methodological course called disciplined imagination was mainly the approach applied to develop the model. The drug dispensing service is part of the care process, which considers access as an attribute; reception, connection and accountability, management, and clinical pharmaceutical aspects as components; and the rational use of drugs as the purpose. The proposed model addresses access to the dispensing service and demands a reorientation of routines, instruments, and practices.O acesso a medicamentos enfatiza a disponibilidade do produto em detrimento da provisão de um serviço. O objetivo deste trabalho é propor um modelo teórico para um serviço de dispensação de medicamentos, iniciando com uma reflexão sobre a realidade atual do Sistema Único de Saúde e a dispensação de medicamentos no Brasil. Uma pesquisa analítica conceitual realizada por meio de um percurso metodológico chamado de imaginação disciplinada constituiu a estratégia principal para o desenvolvimento do modelo. O serviço de dispensação é parte do processo de cuidado, o qual considera o acesso como um atributo; os aspectos acolhimento, vínculo e responsabilização, gestão e clínica farmacêutica como componentes e o uso racional de medicamentos como o propósito. O modelo proposto direciona o acesso para o serviço de dispensação e demanda a reorientação de rotinas, instrumentos e práticas.

  4. Forest Ecosystem Processes at the Watershed Scale: Ecosystem services, feedback and evolution in developing mountainous catchments

    Science.gov (United States)

    Band, Larry

    2010-05-01

    Mountain watersheds provide significant ecosystem services both locally and for surrounding regions, including the provision of freshwater, hydropower, carbon sequestration, habitat, forest products and recreational/aesthetic opportunities. The hydrologic connectivity along hillslopes in sloping terrain provides an upslope subsidy of water and nutrients to downslope ecosystem patches, producing characteristic ecosystem patterns of vegetation density and type, and soil biogeochemical cycling. Recent work suggests that optimal patterns of forest cover evolve along these flowpaths which maximize net primary productivity and carbon sequestration at the hillslope to catchment scale. These watersheds are under significant pressure from potential climate change, changes in forest management, increasing population and development, and increasing demand for water export. As water balance and flowpaths are altered by shifting weather patterns and new development, the spatial distribution and coupling of water, carbon and nutrient cycling will spur the evolution of different ecosystem patterns. These issues have both theoretical and practical implications for the coupling of water, carbon and nutrient cycling at the landscape level, and the potential to manage watersheds for bundled ecosystem services. If the spatial structure of the ecosystem spontaneously adjusts to maximize landscape level use of limiting resources, there may be trade-offs in the level of services provided. The well known carbon-for-water tradeoff reflects the growth of forests to maximize carbon uptake, but also transpiration which limits freshwater availability in many biomes. We provide examples of the response of bundled ecosystem services to climate and land use change in the Southern Appalachian Mountains of the United States. These mountains have very high net primary productivity, biodiversity and water yields, and provide significant freshwater resources to surrounding regions. There has been a

  5. A Cloud-Computing Service for Environmental Geophysics and Seismic Data Processing

    Science.gov (United States)

    Heilmann, B. Z.; Maggi, P.; Piras, A.; Satta, G.; Deidda, G. P.; Bonomi, E.

    2012-04-01

    Cloud computing is establishing worldwide as a new high performance computing paradigm that offers formidable possibilities to industry and science. The presented cloud-computing portal, part of the Grida3 project, provides an innovative approach to seismic data processing by combining open-source state-of-the-art processing software and cloud-computing technology, making possible the effective use of distributed computation and data management with administratively distant resources. We substituted the user-side demanding hardware and software requirements by remote access to high-performance grid-computing facilities. As a result, data processing can be done quasi in real-time being ubiquitously controlled via Internet by a user-friendly web-browser interface. Besides the obvious advantages over locally installed seismic-processing packages, the presented cloud-computing solution creates completely new possibilities for scientific education, collaboration, and presentation of reproducible results. The web-browser interface of our portal is based on the commercially supported grid portal EnginFrame, an open framework based on Java, XML, and Web Services. We selected the hosted applications with the objective to allow the construction of typical 2D time-domain seismic-imaging workflows as used for environmental studies and, originally, for hydrocarbon exploration. For data visualization and pre-processing, we chose the free software package Seismic Un*x. We ported tools for trace balancing, amplitude gaining, muting, frequency filtering, dip filtering, deconvolution and rendering, with a customized choice of options as services onto the cloud-computing portal. For structural imaging and velocity-model building, we developed a grid version of the Common-Reflection-Surface stack, a data-driven imaging method that requires no user interaction at run time such as manual picking in prestack volumes or velocity spectra. Due to its high level of automation, CRS stacking

  6. Definition of astronomical data analysis workflows on a service-oriented Grid architecture using Business Process Execution Language

    Science.gov (United States)

    Manna, V.; Cascone, E.; Capasso, G.; Tortone, G.

    2006-07-01

    Many international Grid projects have been launched recently in order to face the enormous amount of astronomical data which is produced and/or will be produced in the next years by the new generation of large telescopes and CCD mosaic detectors. Grid is the effective and natural solution for the CCD mosaic data processing but due to complex composition of astronomical applications a Grid workflow management system is required in order to simplify the description of nested tasks execution, monitoring and data handling. The recently released Business Process Execution Language for Web Services (BPEL4WS) specification is positioned to become the standard for Web services composition. It allows you to create complex processes by creating and wiring together different activities that can, for example, perform Web services invocations, manipulate data, throw faults, or terminate a process. The evolution towards a service-oriented architecture, supported by emerging standard, is an activity that has many attention. This issue is being tackled within the EU-funded EGEE project (Enabling Grids for E-science in Europe) whose primary goals are the provision of robust middleware components and the creation of reliable and dependable Grid infrastructure to support e-Science applications, using an architecture that offers a Web Service interface. In this paper we present a proposal for the execution of astronomical data analysis workflow on a service-oriented Grid architecture using the new standard language BPEL4WS.

  7. Innovating Technological Process for Expanding the Service Life of Underground Power Cables

    Directory of Open Access Journals (Sweden)

    Tabacaru V.

    2016-08-01

    Full Text Available As a public power distribution operator on low voltage (023/0.4 kV, medium voltage (6 and 20 kV, and high voltage (110 kV in the territory of Galati County, SDEE Galati serves approximately 240,000 consumers (captive and eligible, domestic and non-domestic For this purpose, in the field of medium voltage underground distribution lines, SDEE Galati manages and operates a volume of approx. 500 km UDL/6kV circuit and approximately 630 km UDL/20 kV circuit. Many of these cables which are still in operation, were manufactured with materials and on the technological level of the ’60s,’70s and ‘80s decades and have reached the end of their service life. Evidence does and incident statistics from these networks in which, every year, one of the "tips" is the medium voltage cables damaged "technical wear" normal operating conditions. The current paper will present the main features of an innovating technological process called SPR (Sustained Pressure Rejuvenation, designed for on-site refurbishing of underground power cable insulation medium and high voltage. The process offers a viable alternative that has proven, over the 25 years of application initially on the American content and now on the worldwide, substantially more cost effective than replacing cables. The paper does not propose detailed presentation of the technological process, but to inform the family of energetics NPS about the existence and the benefits of applying this new technological process to the old cable medium and high voltage.

  8. Effect of the Science Process Skills Laboratory Approach Supported with Peer-Instruction on Some of Science Process Skills of Pre-service Teachers

    OpenAIRE

    Aysel Kocakülah; Emre Savaş

    2013-01-01

    Nowadays increasing importance of science process skills and laboratory approach in science education requires the acquisition of scientific process skills that teachers should have been gained those skills during pre-service training courses to transfer their students. Peer instruction, which results in effective outcomes for concept teaching recently, comprises another aspect of this study. The aim of this study is to determine whether scientific process skills laboratory approach, which is...

  9. Counselling in Swedish Community Pharmacies : Understanding the Process of a Pharmaceutical Care Service

    OpenAIRE

    Montgomery, Anna

    2009-01-01

    Community pharmacy practice is moving towards patient care and away from the mere dispensing of medicines. In this movement, which is guided by the philosophy of Pharmaceutical care (PC), new counselling services emerge. The purpose of the thesis was to add knowledge about the real-world provision of PC services by studying a defined PC service in Swedish pharmacies. Specific aims of this thesis were to investigate the experiences of professionals working with or close to the service and to d...

  10. Realizing Shared Services--A Punctuated Process Analysis of a Public IT Department

    Science.gov (United States)

    Olsen, Timothy John

    2012-01-01

    IT services are increasingly being offered via a shared service model. This model promises the benefits of centralization and consolidation, as well as an increased customer satisfaction. Adopting shared services is not easy as it necessitates a major organizational change, with few documented exemplars to guide managers. This research explores a…

  11. Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process

    Directory of Open Access Journals (Sweden)

    NoorMohammad Yaghubi

    Full Text Available With the expansion of internet, delivering e-services are rapidly growing in the bank industry. Therefore improving e-service quality for delivering better services is one of the most important areas of activity for banks. One of the most important aspect ...

  12. DOES THE UPPSALA INTERNATIONALIZATION MODEL EXPLAIN THE INTERNATIONALIZATION PROCESS OF PROFESSIONAL BUSINESS SERVICE FIRMS?

    Directory of Open Access Journals (Sweden)

    Magda Górska

    2013-06-01

    Full Text Available The aim of this contribution is to verify if the Uppsala Model with later variations introduced by the authors is the right framework to explain internationalization process of Professional Business Service Firms (PBSFs. The focus is placed on the entry of one type of PBSFs, namely advertising agencies into the Chinese market. The example is based on a case study. This paper deliberates about identified factors in the internationalization process of advertising agencies that fit to the Uppsala model and about factors that deviate from it. Several stages are identified in the entrance of advertising agencies into the Chinese market. These are as follows: initial stage - external agent, participation stage - representative office, establishment stage - joint venture, network expansion stage – branch offices and other joint ventures. The presence of stages suggests that the Uppsala model may prove useful in explanation of foreign entry strategies in PBSFs in general. In addition to that, support is also found for market entry due to networking activities. Client following was identified as most common entry mode in the studied group of PBSFs.

  13. Deriving Hydrological Response Units (HRUs using a Web Processing Service implementation based on GRASS GIS

    Directory of Open Access Journals (Sweden)

    Christian Schwartze

    2009-04-01

    Full Text Available QGIS releases equal to or newer than 0.7 can easily connected to GRASS GIS by means of a toolbox that provides a wide range of standard GRASS modules you can launch – albeit only on data coming from GRASS. This QGIS plugin is expandable through XML configurations describing the assignment of options and inputs for a certain module. But how about embedding a precise workflow where the several processes don’t consist of a single GRASS module by force? Especially for a sequence of dependent tasks it makes sense to merge relevant GRASS functionality into an own and encapsulated QGIS extension. Its architecture and development is tested and combined with the Web Processing Service (WPS for remote execution using the concept of hydrological response units (HRUs as an example. The results of this assay may be suitable for discussing and planning other wizard-like geoprocessing plugins in QGIS that also should make use of an additional GRASS server.

  14. Temporal discounting and criminal thinking: understanding cognitive processes to align services.

    Science.gov (United States)

    Varghese, Femina P; Charlton, Shawn R; Wood, Mara; Trower, Emily

    2014-05-01

    Temporal discounting is an indicator of impulsivity that has consistently been found to be associated with risky behaviors such as substance abuse and compulsive gambling. Yet, although criminal acts are clearly risky choice behaviors, no study has examined temporal discounting in the criminal attitudes and behaviors of adult offenders. Yet, such investigations have potential to understand the cognitive processes that underlie various criminal patterns of thinking and may help distinguish between high and low risk offenders. Therefore, the current study endeavored to fill this gap in the literature using 146 male inmates within 5 months of release. Results found that temporal discounting is correlated with reactive criminal thinking but was not correlated with proactive criminal thinking. In addition, inmates with higher rates of incarceration were also more likely to have higher rates of temporal discounting. Results shed light on the different cognitive processes that may underlie different styles of criminal thinking as well as potential differences in the discounting rates depending on history of incarcerations. This finding has implications for service delivery in criminal justice settings as those with reactive criminal thinking may benefit from specialized treatments for temporal discounting. PMID:24635040

  15. Mapping Ecological Processes and Ecosystem Services for Prioritizing Restoration Efforts in a Semi-arid Mediterranean River Basin

    Science.gov (United States)

    Trabucchi, Mattia; O'Farrell, Patrick J.; Notivol, Eduardo; Comín, Francisco A.

    2014-06-01

    Semi-arid Mediterranean regions are highly susceptible to desertification processes which can reduce the benefits that people obtain from healthy ecosystems and thus threaten human wellbeing. The European Union Biodiversity Strategy to 2020 recognizes the need to incorporate ecosystem services into land-use management, conservation, and restoration actions. The inclusion of ecosystem services into restoration actions and plans is an emerging area of research, and there are few documented approaches and guidelines on how to undertake such an exercise. This paper responds to this need, and we demonstrate an approach for identifying both key ecosystem services provisioning areas and the spatial relationship between ecological processes and services. A degraded semi-arid Mediterranean river basin in north east Spain was used as a case study area. We show that the quantification and mapping of services are the first step required for both optimizing and targeting of specific local areas for restoration. Additionally, we provide guidelines for restoration planning at a watershed scale; establishing priorities for improving the delivery of ecosystem services at this scale; and prioritizing the sub-watersheds for restoration based on their potential for delivering a combination of key ecosystem services for the entire basin.

  16. Mapping ecological processes and ecosystem services for prioritizing restoration efforts in a semi-arid Mediterranean river basin.

    Science.gov (United States)

    Trabucchi, Mattia; O'Farrell, Patrick J; Notivol, Eduardo; Comín, Francisco A

    2014-06-01

    Semi-arid Mediterranean regions are highly susceptible to desertification processes which can reduce the benefits that people obtain from healthy ecosystems and thus threaten human wellbeing. The European Union Biodiversity Strategy to 2020 recognizes the need to incorporate ecosystem services into land-use management, conservation, and restoration actions. The inclusion of ecosystem services into restoration actions and plans is an emerging area of research, and there are few documented approaches and guidelines on how to undertake such an exercise. This paper responds to this need, and we demonstrate an approach for identifying both key ecosystem services provisioning areas and the spatial relationship between ecological processes and services. A degraded semi-arid Mediterranean river basin in north east Spain was used as a case study area. We show that the quantification and mapping of services are the first step required for both optimizing and targeting of specific local areas for restoration. Additionally, we provide guidelines for restoration planning at a watershed scale; establishing priorities for improving the delivery of ecosystem services at this scale; and prioritizing the sub-watersheds for restoration based on their potential for delivering a combination of key ecosystem services for the entire basin.

  17. Optimal Medical Equipment Maintenance Service Proposal Decision Support System combining Activity Based Costing (ABC) and the Analytic Hierarchy Process (AHP).

    Science.gov (United States)

    da Rocha, Leticia; Sloane, Elliot; M Bassani, Jose

    2005-01-01

    This study describes a framework to support the choice of the maintenance service (in-house or third party contract) for each category of medical equipment based on: a) the real medical equipment maintenance management system currently used by the biomedical engineering group of the public health system of the Universidade Estadual de Campinas located in Brazil to control the medical equipment maintenance service, b) the Activity Based Costing (ABC) method, and c) the Analytic Hierarchy Process (AHP) method. Results show the cost and performance related to each type of maintenance service. Decision-makers can use these results to evaluate possible strategies for the categories of equipment. PMID:17281912

  18. Optimal Medical Equipment Maintenance Service Proposal Decision Support System combining Activity Based Costing (ABC) and the Analytic Hierarchy Process (AHP).

    Science.gov (United States)

    da Rocha, Leticia; Sloane, Elliot; M Bassani, Jose

    2005-01-01

    This study describes a framework to support the choice of the maintenance service (in-house or third party contract) for each category of medical equipment based on: a) the real medical equipment maintenance management system currently used by the biomedical engineering group of the public health system of the Universidade Estadual de Campinas located in Brazil to control the medical equipment maintenance service, b) the Activity Based Costing (ABC) method, and c) the Analytic Hierarchy Process (AHP) method. Results show the cost and performance related to each type of maintenance service. Decision-makers can use these results to evaluate possible strategies for the categories of equipment.

  19. Fee-for-service as a business model of growing importance: the academic biobank experience.

    Science.gov (United States)

    McDonald, Sandra A; Sommerkamp, Kara; Egan-Palmer, Maureen; Kharasch, Karen; Holtschlag, Victoria

    2012-10-01

    Biorepositories offer tremendous scientific value to a wide variety of customer groups (academic, commercial, industrial) in their ability to deliver a centralized, standardized service model, encompassing both biospecimen storage and related laboratory services. Generally, the scientific expertise and economies of scale that are offered in centralized, properly resourced research biobanks has yielded value that has been well-recognized by universities, pharmaceutical companies, and other sponsoring institutions. However, like many facets of the economy, biobanks have been under increasing cost pressure in recent years. This has been a particular problem in the academic arena, where direct support from grant sources (both governmental and philanthropic) typically now is more difficult to secure, or provides reduced financial support, relative to previous years. One way to address this challenge is to establish or enhance a well-defined fee-for-service model which is properly calibrated to cover operational costs while still offering competitive value to users. In this model, customers are never charged for the biospecimens themselves, but rather for the laboratory services associated with them. Good communication practices, proper assessment of value, implementation of best practices, and a sound business plan are all needed for this initiative to succeed. Here we summarize our experiences at Washington University School of Medicine in the expectation they will be useful to others. PMID:23386922

  20. Internationalization Process and strategies of a startup service company, A case study of HeartMath Scandinavia AB

    OpenAIRE

    Okonkwo, Ikechukwu; Oluduro, Francis

    2009-01-01

    Abstract Date: September, 2009 Title: Internationalization Process and Strategies of a Start-up Service Company, a case study of HeartMath Scandinavia AB Course: Business Administration Program: Master Thesis EFO704 Authors: Francis Oladele Oluduro, Ikechukwu Ifediora Okonkwo Supervisor: Nyström Sven-Åke Problem: What is HeartMath AB’s strategy in their internationalization process? Purpose: The aim of this thesis is to investigate the real life processes and strategies that companies adopt ...

  1. Effect of the Science Process Skills Laboratory Approach Supported with Peer-Instruction on Some of Science Process Skills of Pre-service Teachers

    Directory of Open Access Journals (Sweden)

    Aysel Kocakülah

    2013-12-01

    Full Text Available Nowadays increasing importance of science process skills and laboratory approach in science education requires the acquisition of scientific process skills that teachers should have been gained those skills during pre-service training courses to transfer their students. Peer instruction, which results in effective outcomes for concept teaching recently, comprises another aspect of this study. The aim of this study is to determine whether scientific process skills laboratory approach, which is supported with peer instruction, is an effective method to improve some high level scientific process skills of pre-service teachers. Single group experimental research design was used in this study. Data were collected by using open ended experiment worksheets, student rubrics, experiment evaluation questionnaire and semi-structured interviews during peer instruction supported scientific process skills laboratory approach in which third year primary science education students at Balikesir University took part in six weeks long application. Findings of the study show that pre-service teachers’ skills of determining variables, changing and controlling variables and making inferences improved while constructing hypotheses and setting up experiment skills were not improved. It is suggested that peer instruction supported scientific process skills laboratory approach should be used to acquire scientific process skills.

  2. Virtual optical network provisioning with unified service logic processing model for software-defined multidomain optical networks

    Science.gov (United States)

    Zhao, Yongli; Li, Shikun; Song, Yinan; Sun, Ji; Zhang, Jie

    2015-12-01

    Hierarchical control architecture is designed for software-defined multidomain optical networks (SD-MDONs), and a unified service logic processing model (USLPM) is first proposed for various applications. USLPM-based virtual optical network (VON) provisioning process is designed, and two VON mapping algorithms are proposed: random node selection and per controller computation (RNS&PCC) and balanced node selection and hierarchical controller computation (BNS&HCC). Then an SD-MDON testbed is built with OpenFlow extension in order to support optical transport equipment. Finally, VON provisioning service is experimentally demonstrated on the testbed along with performance verification.

  3. Standard Test Method for Mechanical Hydrogen Embrittlement Evaluation of Plating/Coating Processes and Service Environments

    CERN Document Server

    American Society for Testing and Materials. Philadelphia

    2010-01-01

    1.1 This test method describes mechanical test methods and defines acceptance criteria for coating and plating processes that can cause hydrogen embrittlement in steels. Subsequent exposure to chemicals encountered in service environments, such as fluids, cleaning treatments or maintenance chemicals that come in contact with the plated/coated or bare surface of the steel, can also be evaluated. 1.2 This test method is not intended to measure the relative susceptibility of different steels. The relative susceptibility of different materials to hydrogen embrittlement may be determined in accordance with Test Method F1459 and Test Method F1624. 1.3 This test method specifies the use of air melted AISI E4340 steel per SAE AMS-S-5000 (formerly MIL-S-5000) heat treated to 260 – 280 ksi (pounds per square inch x 1000) as the baseline. This combination of alloy and heat treat level has been used for many years and a large database has been accumulated in the aerospace industry on its specific response to exposure...

  4. UT digitized data processing for in service inspection of pressurized water reactor vessels

    Energy Technology Data Exchange (ETDEWEB)

    Lasserre, F.; Hernandez, L. [Intercontrole, Rungis (France); Paradis, L. [CEA/CEREM, 91191, Gifs/Yvette cedex (France)

    1998-03-01

    Pressurized reactor vessels in France have been examined from the inside with ultrasonic focused transducers since the very first inspection (Gagnor and Levy (1993)). The developments carried out in collaboration with the French Atomic Energy Commission (CEA) to improve the characterization of flaws detected in the body of the vessels or in the nozzles, in the vicinity of the inner or the outer surfaces now have application throughout the CIVAMIS software. The processing modules of CIVAMIS, which are implemented on site since 1994 and used by INTERCONTROLE during the in service inspections of the French PWR vessels, allow full characterization of these specific flaws. The first module is devoted to the characterization of defects located near the outer surface of the vessel or the bottom head welds (OSD module). It includes the modeling software MEPHISTOMIS which predicts the echoes coming from the interaction between the ultrasonic beam and the defects. The second module of CIVAMIS (inner surface defect module called ISD), applied to the analysis of flaws expected near the inner surface of the vessels, has been used during performance demonstration exercises on qualification mock-ups, and also on-site in five expert appraisals since its qualification in 1995. The third module available on the system has beendeveloped and qualified for the analysis of flaws likely to appear near the inner surface of the no zzles. This module, named `undercladding crack defect` (UCD) module, provides the operators with a set of pre-defined processing configurations well adapted to the characteristics of the transducers. (orig.) 11 refs.

  5. The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

    OpenAIRE

    Scheruhn, Hans-Juergen; Reinboth, Christian; Habel, Thomas

    2007-01-01

    This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also show...

  6. The implementation of benchmarking process in marketing education services by Ukrainian universities

    Directory of Open Access Journals (Sweden)

    G.V. Okhrimenko

    2016-03-01

    Full Text Available The aim of the article. The consideration of theoretical and practical aspects of benchmarking at universities is the main task of this research. At first, the researcher identified the essence of benchmarking. It involves comparing the characteristics of college or university leading competitors in the industry and copying of proven designs. Benchmarking tries to eliminate the fundamental problem of comparison – the impossibility of being better than the one from whom they borrow solution. Benchmarking involves, therefore, self-evaluation including systematic collection of data and information with the view to making relevant comparisons of strengths and weaknesses of performance aspects. Benchmarking identifies gaps in performance, seeks new approaches for improvements, monitors progress, reviews benefits and assures adoption of good practices. The results of the analysis. There are five types of benchmarking: internal, competitive, functional, procedural and general. Benchmarking is treated as a process of systematically applied and has specific stages: 1 identification of study object; 2 identification of businesses for comparison; 3 selection of data collection methods; 4 determining variations in terms of efficiency and determination of the levels of future results; 5 communicating of the results of benchmarking; 6 development of implementation plan, initiating the implementation, monitoring implementation; 7 new benchmarks definition. The researcher gave the results of practical use of the benchmarking algorithm at universities. In particular, the monitoring and SWOT-analysis were identified competitive practices used at Ukrainian universities. The main criteria for determining the potential for benchmarking of universities were: 1 the presence of new teaching methods at universities; 2 the involvement of foreign lecturers, partners of other universities for cooperation; 3 promoting education services for target groups; 4 violation of

  7. Community Agricultural Processing Services: A Reflection of Urban Differentiation or County Agricultural Structure.

    Science.gov (United States)

    Moxley, Robert L.; Calloway, Michael O.

    Questionnaire data from 81 North Carolina communities were analyzed in 1981 to test the hypothesis that 5 institutional subcategories (education, general community services, transportation, agricultural services, and health and sanitation) exhibit the underlying characteristic of unidimensionality and that they reflect comparable levels of…

  8. Participation As Relational Process: Unpacking Involvement in Social Action and Community Service

    Science.gov (United States)

    Jones, Jeffrey N.; Bench, Joshua H.; Warnaar, Bethany L.; Stroup, John T.

    2013-01-01

    Educators, policymakers, and other concerned adults share an interest in promoting lifelong patterns of community service in youth. Practitioners and researchers alike highlight the importance of youth participation in afterschool service activities so the author's focus in this paper is on youth involved in PeaceJam, an innovative service…

  9. 76 FR 64882 - Inquiry Into Disbursement Process for the Universal Service Fund Low Income Program

    Science.gov (United States)

    2011-10-19

    ... Universal Service Fund low income support to eligible telecommunications carriers (ETCs) based upon claims... Universal Service Administrative Company (USAC) reimburses ETCs for low income support each month based on... Filing of Documents in ] Rulemaking Proceedings, 63 FR 24121, May 1, 1998. Electronic Filers:...

  10. Applying Idea Management System (IMS Approach to Design and Implement a collaborative Environment in Public Service related open Innovation Processes

    Directory of Open Access Journals (Sweden)

    Marco Alessi

    2015-12-01

    Full Text Available Novel ideas are the key ingredients for innovation processes, and Idea Management System (IMS plays a prominent role in managing captured ideas from external stakeholders and internal actors within an Open Innovation process. By considering a specific case study, Lecce-Italy, we have designed and implemented a collaborative environment, which provides an ideal platform for government, citizens, etc. to share ideas and co-create the value of innovative public services in Lecce. In this study the application of IMS with six main steps, including: idea generation, idea improvement, idea selection, refinement, idea implementation, and monitoring, shows that this, remarkably, helps service providers to exploit the intellectual capital and initiatives of the regional stakeholders and citizens and assist service providers to stay in line with the needs of society. Moreover, we have developed two support tools to foster collaboration and transparency: sentiment analysis tool and gamification application.

  11. Exploring information-seeking processes by business: analyzing source and channel choices in business-to-government service interactions

    NARCIS (Netherlands)

    Boer, van den Yvon; Pieterson, Willem; Dijk, van Jan; Arendsen, Rex

    2016-01-01

    With the rise of electronic channels it has become easier for businesses to consult various types of information sources in information-seeking processes. Governments are urged to rethink their role as reliable information source and the roles of their (electronic) service channels to provide effici

  12. A Comparative Study of Structural and Process Quality in Center-Based and Family-Based Child Care Services

    Science.gov (United States)

    Bigras, Nathalie; Bouchard, Caroline; Cantin, Gilles; Brunson, Liesette; Coutu, Sylvain; Lemay, Lise; Tremblay, Melissa; Japel, Christa; Charron, Annie

    2010-01-01

    This study seeks to determine whether center-based and family-based child care services differ with respect to process quality, as measured by the Educative Quality Observation Scales ("EQOS", Bourgon and Lavallee 2004a, b, c), for groups of children 18 months old and younger. It also seeks to identify structural variables associated with process…

  13. Understanding tradeoffs in the supplier selection process : The role of flexibility, delivery, and value-added services/support

    NARCIS (Netherlands)

    Rhee, van der B.; Verma, R.; Plaschka, G.

    2009-01-01

    In this study, we present, based on econometric choice modeling framework, how manufacturing managers/executives trade-off between cost, delivery, flexibility, and service features in the supplier selection process for commodity raw materials, given acceptable quality. Empirical data for this study

  14. A family-specific use of the Measure of Processes of Care for Service Providers (MPOC-SP)

    NARCIS (Netherlands)

    Siebes, R. C.; Nijhuis, B. J. G.; Boonstra, A. M.; Ketelaar, M.; Wijnroks, L.; Reinders-Messelink, H. A.; Postema, K.; Vermeer, A.

    2008-01-01

    Objective: To examine the validity and utility of the Dutch Measure of Processes of Care for Service Providers (MPOC-SP) as a family-specific measure. Design: A validation study. Setting: Five paediatric rehabilitation settings in the Netherlands. Main measures: The MPOC-SP was utilized in a general

  15. 75 FR 19335 - Premium Review Process; Request for Comments Regarding Section 2794 of the Public Health Service Act

    Science.gov (United States)

    2010-04-14

    ... HUMAN SERVICES Office of the Secretary 45 CFR Parts 146 and 148 Premium Review Process; Request for... work with States to establish an annual review of unreasonable rate increases, to monitor premium... relevant State a justification for an unreasonable premium increases. A. Initial Premium Review...

  16. National information service in mining, mineral processing and extractive metallurgy. [MINTEC

    Energy Technology Data Exchange (ETDEWEB)

    Romaniuk, A.S.; MacDonald, R.J.C.

    1979-03-01

    More than a dedade ago, CANMET management recognized the need to make better use of existing technological information in mining and extractive metallurgy, two fields basic to the economic well-being of Canada. There were at that time no indexes or files didicated to disseminating technical information for the many minerals mined and processed in Canada, including coal. CANMET, with the nation's largest research and library resources in the minerals field, was in a unique position to fill this need. Initial efforts were concentrated on building a mining file beginning with identification of world sources of published information, development of a special thesaurus of terms for language control and adoption of a manual indexing/retrieval system. By early 1973, this file held 8,300 references, with source, abstract and keywords given for each reference. In mid-1973, operations were computerized. Software for indexing and retrieval by batch mode was written by CANMET staff to utilize the hardware facilities of EMR's Computer Science Center. The resulting MINTEC file, one of the few files of technological information produced in Canada, is the basis for the national literature search service in mining offered by CANMET. Attention is now focussed on building a sister-file in extractive metallurgy using the system already developed. Published information sources have been identified and a thesaurus of terms is being compiled and tested. The software developed for CANMET's file-building operations has several features, including the selective dissemination of information and production from magnetic tape of photoready copy for publication, as in a bi-monthly abstracts journal.

  17. Education services and resilience processes: Resilient Black South African students' experiences

    OpenAIRE

    Linda C. Theron; Adam M.C. Theron

    2014-01-01

    The resilience literature is increasingly drawing attention to formal service provision as a means for social ecologies to support children's and youths' positive adjustment to challenging life circumstances. This article interrogates the universality and simplicity of this argument. Using a secondary data analysis of the life stories of 16 resilient, Black South African students from impoverished families, we show that education services predominated students' childhood and youth experie...

  18. The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

    CERN Document Server

    Scheruhn, Hans-Juergen; Habel, Thomas

    2007-01-01

    This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also shown, how the ITIL framework fits into the four-layered-process model, that could be derived from interviews with the universities IT support staff, and how the various modified processes interconnect with each other to form a value chain. The paper highlights the final results of the project and gives an outlook on the future use of ITIL as a business modelling tool in the IT Service Centre of Harz University. It is currently being considered, whether the process model developed during the project could be used as a referen...

  19. Study of Cloud Based ERP Services for Small and Medium Enterprises (Data is Processed by Text Mining Technique)

    OpenAIRE

    Sharma, R.; KESWANI, B.

    2014-01-01

    The purpose of this research paper is to explore the knowledge of the existing studies related to cloud computing current trend. The outcome of research is demonstrated in the form of diagram which simplifies the ERP integration process for in-house and cloud eco-system. It will provide a conceptual view to the new client or entrepreneurs using ERP services and explain them how to deal with two stages of ERP systems (cloud and in-house). Also suggest how to improve knowledge about ERP service...

  20. Finalization of a lean manufacturing process within the customer support service of Latécoère

    OpenAIRE

    Cadro, Thomas

    2013-01-01

    This master thesis proposes the implementation of a Lean Manufacturing process within the customer support service of Latécoère. The origin of the need comes from a demand of our most important customer: Airbus, to set up a Lean process based on Value Stream mapping (VSM). When I arrived in January in Latécoère, the process was already started. I first studied all the Lean Manufacturing theory thanks to the lessons I got in KTH, and also thanks to the Lean expert of Latécoère. All this study ...

  1. Enabling Web-Based Analysis of CUAHSI HIS Hydrologic Data Using R and Web Processing Services

    Science.gov (United States)

    Ames, D. P.; Kadlec, J.; Bayles, M.; Seul, M.; Hooper, R. P.; Cummings, B.

    2015-12-01

    The CUAHSI Hydrologic Information System (CUAHSI HIS) provides open access to a large number of hydrological time series observation and modeled data from many parts of the world. Several software tools have been designed to simplify searching and access to the CUAHSI HIS datasets. These software tools include: Desktop client software (HydroDesktop, HydroExcel), developer libraries (WaterML R Package, OWSLib, ulmo), and the new interactive search website, http://data.cuahsi.org. An issue with using the time series data from CUAHSI HIS for further analysis by hydrologists (for example for verification of hydrological and snowpack models) is the large heterogeneity of the time series data. The time series may be regular or irregular, contain missing data, have different time support, and be recorded in different units. R is a widely used computational environment for statistical analysis of time series and spatio-temporal data that can be used to assess fitness and perform scientific analyses on observation data. R includes the ability to record a data analysis in the form of a reusable script. The R script together with the input time series dataset can be shared with other users, making the analysis more reproducible. The major goal of this study is to examine the use of R as a Web Processing Service for transforming time series data from the CUAHSI HIS and sharing the results on the Internet within HydroShare. HydroShare is an online data repository and social network for sharing large hydrological data sets such as time series, raster datasets, and multi-dimensional data. It can be used as a permanent cloud storage space for saving the time series analysis results. We examine the issues associated with running R scripts online: including code validation, saving of outputs, reporting progress, and provenance management. An explicit goal is that the script which is run locally should produce exactly the same results as the script run on the Internet. Our design can

  2. SAR Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco; Dinardo, Salvatore

    2016-04-01

    The scope of this presentation is to feature the G-POD SARvatore service to users for the exploitation of the CryoSat-2 and Sentniel-3 data, which was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (210'000 SAR passes and 120'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the multi-mission Broadview Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing, according to their specific requirements, by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the development contracts awarded by confronting the deliverables to ESA's computations, has been made available to the worldwide SAR Altimetry Community for research & development experiments, for hands-on demonstrations/training in

  3. SAR Altimetry Processing on Demand Service for Cryosat-2 and Sentinel-3 at ESA G-Pod

    Science.gov (United States)

    Dinardo, Salvatore; Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco

    2016-07-01

    The G-POD SARvatore service to users for the exploitation of CryoSat-2 data was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (155'000 SAR passes and 41'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the Multi-Mission Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing according to their specific requirements by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing, which can be lengthy due to the required intense number-crunching inherent to SAR processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the awarded development contracts by confronting the deliverables to ESA's prototype, is now made available to the worldwide SAR Altimetry Community for research & development experiments, for on-site demonstrations/training in

  4. The Emerging Log-jam over Valid Personal Service of Originating Process on Registered Companies in Nigeria

    Directory of Open Access Journals (Sweden)

    Odigie, D. U.

    2011-04-01

    Full Text Available This study aimed at examining the contending issues about the proper mode of service of originating processes on Registered Companies in Nigeria. A review of Company and Allied Matters Acts (CAMA1999 relavant common law rules was adopted. It was observed that although some judicial decisions support the view that Registered Companies can only be validly served with originating processes at their registered or head offices, this study argued that those decisions were wrong, and influenced by the courts' inability to distill the true purport of Section78(b of CAMA, whilst ignoring the extant provisions of the applicable High Court Rules. It is the view of this study that services of originating processes on branch offices of companies remain valid so long as they ultimately reach the principal officers of the company. The need to reawaken the courts consciousness to the recognition of the in-built line of distinction between the two segments of section 78 of CAMA in the determination of propriety of service of originating processes on registered companies was recommended.

  5. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  6. Model-Driven Process Design : Aligning Value Networks, Enterprise Goals, Services and IT Systems

    OpenAIRE

    Perjons, Erik

    2011-01-01

    The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes. The overall go...

  7. SAR Altimetry Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Dinardo, Salvatore; Lucas, Bruno; Benveniste, Jerome

    2015-12-01

    The scope of this work is to feature the new ESA service (SARvatore) for the exploitation of the CryoSat-2 data, designed and developed entirely by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD Service, SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) for CryoSat-2, is a web platform that provides the capability to process on-line and on-demand CryoSat-2 SAR/SARIN data, from L1a (FBR) data products until SAR/SARIN Level-2 geophysical data products.. The Processor will make use of the G-POD (Grid-Processing On Demand) distributed computing platform to deliver timely the output data products. These output data products are generated in standard NetCDF format (using CF Convention), and they are compatible with BRAT (Basic Radar Altimetry Toolbox) and other NetCDF tool. Using the G-POD graphic interface, it is easy to select the geographical area of interest along with the time-frame of interest, based on the Cryosat-2 SAR/SARIN FBR data products availability in the service's catalogue. After the task submission, the users can follow, in real time, the status of the processing task. The processor prototype is versatile in the sense that the users can customize and adapt the processing, according their specific requirements, setting a list of configurable options. The processing service is meant to be used for research & development experiments, to support the development contracts awarded confronting the deliverables to ESA, on site demonstrations/training in training courses and workshops, cross-comparison against third party products (CLS/CNES CPP Products for instance), preparation for the Sentinel-3 Topographic mission, producing data and graphics for publications, etc. So far, the processing has been designed and optimized for open ocean studies and is fully functional only over this kind of surface but there are plans to augment this processing capacity over coastal

  8. Institutional Effectiveness Assessment Process, 1993-94. Executive Summary. Hospitality and Service Occupations Division, Cosmetology Department.

    Science.gov (United States)

    South Seattle Community Coll., Washington.

    A study was conducted to evaluate student and student employer satisfaction with the services provided by the South Seattle Community College (SSCC) Cosmetology Department. Specifically, the study gathered data related to four outcomes: that students receive an educational experience allowing them to meet their goals; that former and current…

  9. Facilitating the Teaching-Learning Process through the Reflective Engagement of Pre-Service Teachers

    Science.gov (United States)

    Rodman, Gloria Jean

    2010-01-01

    The repeated use of reflection throughout their teacher preparation experience can be useful in encouraging growth and improving pedagogical knowledge, teaching performance and professional development among pre-service teachers. This study looks at how the reflective engagement of these teachers in a structured classroom activity reinforces the…

  10. Using Process Drama to Enhance Pre-Service Teachers' Understanding of Science and Religion

    Science.gov (United States)

    Pongsophon, Pongprapan

    2010-01-01

    I report an action research study that aimed at improving Thai pre-service teachers' understanding of the relationship between science and religion and at assisting them to respond to this issue in a science classroom. The participants were twelve post-grad students pursuing Master of Art in Teaching Science at Kasetsart University. They took a…

  11. 5 CFR 831.2106 - Processing applications for deposit for service.

    Science.gov (United States)

    2010-01-01

    ... service. 831.2106 Section 831.2106 Administrative Personnel OFFICE OF PERSONNEL MANAGEMENT (CONTINUED... sufficient evidence of basic pay, if available, or a statement of estimated earnings. (b) Upon receipt of the... estimated earnings, the agency, Clerk of the House of Representatives, or Secretary of the Senate...

  12. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    B. Lambregts; N. Beerepoot; R.C. Kloosterman

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bul

  13. Internal damage processes in low alloy chromium-molybdenum steels during high-temperature creep service

    International Nuclear Information System (INIS)

    Results are presented of investigations on structure of low alloy Cr-Mo steels exhibiting internal damage after long-term creep service. It was demonstrated that intercrystalline cavitation cracks were the dominant factor in service damage of power station boiler components operating in creep regimes. Consecutive stages in development of internal damage involving intercrystalline cavitation cracking were discussed and illustrated by means of micrographs. The results seem to indicate that nucleation of creep cavities in materials under consideration is related to gain boundary slip. Evidence confirming the shear mechanism proposed by Sklenicka and Saxl for cavity coalescence was obtained. Occurrence of intercrystalline service cracking was demonstrated. Micrographs were used to illustrate wedge service nucleation modes on triple junctions depending on the direction of slip according to Change and Grant. A classification of internal damages in relation to life exhaustion was proposed for materials under consideration. A method used in industrial practice for evaluation and qualification of creep-damaged materials was presented. (author)

  14. Web Based Rapid Mapping of Disaster Areas using Satellite Images, Web Processing Service, Web Mapping Service, Frequency Based Change Detection Algorithm and J-iView

    Science.gov (United States)

    Bandibas, J. C.; Takarada, S.

    2013-12-01

    Timely identification of areas affected by natural disasters is very important for a successful rescue and effective emergency relief efforts. This research focuses on the development of a cost effective and efficient system of identifying areas affected by natural disasters, and the efficient distribution of the information. The developed system is composed of 3 modules which are the Web Processing Service (WPS), Web Map Service (WMS) and the user interface provided by J-iView (fig. 1). WPS is an online system that provides computation, storage and data access services. In this study, the WPS module provides online access of the software implementing the developed frequency based change detection algorithm for the identification of areas affected by natural disasters. It also sends requests to WMS servers to get the remotely sensed data to be used in the computation. WMS is a standard protocol that provides a simple HTTP interface for requesting geo-registered map images from one or more geospatial databases. In this research, the WMS component provides remote access of the satellite images which are used as inputs for land cover change detection. The user interface in this system is provided by J-iView, which is an online mapping system developed at the Geological Survey of Japan (GSJ). The 3 modules are seamlessly integrated into a single package using J-iView, which could rapidly generate a map of disaster areas that is instantaneously viewable online. The developed system was tested using ASTER images covering the areas damaged by the March 11, 2011 tsunami in northeastern Japan. The developed system efficiently generated a map showing areas devastated by the tsunami. Based on the initial results of the study, the developed system proved to be a useful tool for emergency workers to quickly identify areas affected by natural disasters.

  15. Understanding the consumption process through in-branch and e-mortgage service channels: A first-time buyer perspective

    OpenAIRE

    Macredie, RD; Patel, N.

    2011-01-01

    This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (////BURA web address here). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. Purpose – The twin aims of this paper are to explore the differences in the consumption process between the traditional in-branch and web-based (e-mortgage) service channels and how ...

  16. SAR Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Benveniste, Jerome; Dinardo, Salvatore; Lucas, Bruno

    2015-04-01

    The scope of this work is to show the new ESA service (SARvatore) for the exploitation of the CryoSat-2 data and upcoming Sentinel-3 data, designed and developed entirely by the Altimetry Team at ESRIN EOP-SER. The G-POD (Grid-Processing On Demand) Service, SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) for CryoSat-2, is a web platform that provides the capability to process on-line and on demand CryoSat-2 SAR data, starting from L1a (FBR) data up to SAR Level-2 geophysical data products, with the possibility to build and download the stack data products (L1b-S). The service is based on SARvatore Processor Prototype and the output data products are generated in standard NetCDF format (using CF Convention), and they are compatible with BRAT (Basic Radar Altimety Toolbox) and its successor, the up-coming Sentinel-3 Altimetry Toolbox and other NetCDF tools. Using the G-POD graphic interface, it is possible to easily select the geographical area of interest along with the time of interest. As of December 2014 the service allows the user to select all available mission data from 2010 to end of 2014, without any geographical restriction on this data. The processor prototype is versatile in the sense that the users can customize and adapt the processing, according their specific requirements, setting a list of configurable options.. The processing service is meant to be used for research & development scopes, supporting the development contracts, on site demonstrations/training to selected users, cross-comparison against third part products, preparation to Sentinel-3 mission, publications, etc. So far, the processing has been designed and optimized for open ocean studies and is fully functional only over this kind of surface but there are plans to augment this processing capacity over coastal zones, inland waters and over land in sight of maximizing the exploitation of the upcoming Sentinel-3 Topographic mission over all surfaces.

  17. Process analysis of the Centre of Information and Library Services of the University of Economics, Prague

    OpenAIRE

    DAŇKOVÁ, Lucie

    2009-01-01

    Theme of the diploma thesis is the analysis of the processes inside the library of the University of economics. The first part is dedicated to the definition of the goals of the thesis and to the theory of the company processes. The text interprets the term of information literacy and information education and links these terms with the procedural analysis. The thesis introduces the library and identified processes for optimalization. In the second part, the identified processes are analyzed ...

  18. Streamlining cross departmental interactions of back office processes in financial services

    OpenAIRE

    Rutte, C.R.

    2011-01-01

    Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to capture dynamic processes, and supports the analysis of processes and evaluation of alternative designs. The literature of an integrated approach of LSS a...

  19. Transition between process models (BPMN and service models (WS-BPEL and other standards: A systematic review

    Directory of Open Access Journals (Sweden)

    Marko Jurišić

    2011-12-01

    Full Text Available BPMN and BPEL have become de facto standards for modeling of business processes and imple-mentation of business processes via Web services. There is a quintessential problem of discrep-ancy between these two approaches as they are applied in different phases of lifecycle and theirfundamental concepts are different — BPMN is a graph based language while BPEL is basicallya block-based programming language. This paper shows basic concepts and gives an overviewof research and ideas which emerged during last two years, presents state of the art and possiblefuture research directions. Systematic literature review was performed and critical review wasgiven regarding the potential of the given solutions.

  20. 17 CFR 239.43 - Form F-N, appointment of agent for service of process by foreign banks and foreign insurance...

    Science.gov (United States)

    2010-04-01

    ... for service of process by foreign banks and foreign insurance companies and certain of their holding companies and finance subsidiaries making public offerings of securities in the United States. 239.43... agent for service of process by foreign banks and foreign insurance companies and certain of...

  1. Towards automated processing of the right of access in inter-organizational Web Service compositions

    DEFF Research Database (Denmark)

    Herkenhöner, Ralph; De Meer, Hermann; Jensen, Meiko;

    2010-01-01

    Enforcing the right of access to personal data usually is a long-running process between a data subject and an organization that processes personal data. As of today, this task is commonly realized using a manual process based on postal communication or personal attendance and ends up conflicting...

  2. A New Approach to Querying and Processing Data from CERN Accelerator Logging Service

    CERN Document Server

    Cakaric, Faris

    2015-01-01

    During the previous 10 years, the CERN Accelerator Logging Service has evolved multiple times i.e. from the expected 1TB of data per year in the beginning to more than 50TB/year. It is used to store and retrieve billions of data acquisitions per day, from across the complete CERN accelerator complex, related subsystems, and experiments. This report includes a description of possible ways of improving the speed of the data retrieval from the CALS service. A short overview of the the possible technologies that can be used i.e. Apache Flume and Apache Spark is given, describing the possible ways in which these two technologies can be implemented.

  3. A process for developing a principle-centred district nursing service philosophy.

    Science.gov (United States)

    Clarkson, Quinten

    2011-11-01

    While it is well known that team vision and values statements in nursing can promote person-centred care, practitioner role clarity and empowerment, and service effectiveness, especially during times of change, their use in district nursing is limited. Accepted practice is to formulate vision and values statements 'from the top', and then seek buy-in from other staff groups, however, this inhibits practitioner engagement. This paper describes the use of group facilitation, based on principle-centred leadership practices, to engage practitioners in all the creative aspects of developing a values statement. Increasing practitioner engagement would be expected to provide the above benefits by improving communication with service-users and other key stakeholders and by motivating performance evaluation and improvement.

  4. OUTSOURCING OF INFORMATION TECHNOLOGY SERVICES BASED ON PROCESSES IN THE CHOSEN AUTOMOTIVE COMPANY

    OpenAIRE

    JACEK KARCZ; SYLWIA GAIK; NATALIA JÊDRZEJAS

    2014-01-01

    The main aim of the article is to define the issue of outsourcing and showing its advantages resulting from the services that are given to the external companies and the risk which comes from introducing of outsourcing. Nowadays the automotive industry is not thinking only about cost reduction but outsourcing, on account of contractors’ high level of specializations, ensures quality, models and standards improvement which let to maintain the control in many companies. The dissertations in thi...

  5. Web-based Process Planning for Machine Tool Maintenance and Services

    OpenAIRE

    Wan, Shan; Gao, James; Li, Dongbo; Tong, Yifei; He, Fei

    2015-01-01

    Providing maintenance and services for high value complex products would extend manufacturers’ responsibilities and benefits to the products' whole usable life, and provide the opportunities to re-use or re-manufacture some failed parts. Sophisticated Computer Numerical Control (CNC) machine tools in modern manufacturing systems are special products in that they are also used to manufacture other products, and their operation performance directly affects the quality of the manufactured parts ...

  6. The Transformational Leadership Process : Antecedents, Mechanisms, and Outcomes in the Social Services

    OpenAIRE

    Tafvelin, Susanne

    2013-01-01

    Social service organizations have changed dramatically during the last decade in an effort to increase effectiveness and control. This has placed new demands on those in leadership roles, and the need for knowledge of how to lead these transformed organizations has increased. Transformational leadership is a leadership model based on vision and empowerment, one suggested to increase both employee effectiveness and well-being, but the usefulness of this model in the public sector has been ques...

  7. The Pricing Decision Process in Software-as-a-Service Companies

    OpenAIRE

    Wilczkowski, Susanna

    2015-01-01

    This study examines various approaches used by companies providingsoftware-as-a-service (SaaS) in a business-to-business (B2B) environment to find a pricing strategy. To be able to meet competition in a global market, a good pricing strategy is vital. Pricing is an important part of marketing, which must be congruent with the company's overall objectives. Strategic pricing is made up of different factors represented in the strategic pricing pyramid, which is based on a value-based approach. I...

  8. Adaptive and compliant policy implementation : Creating administrative processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2013-01-01

    Adapting to and complying with frequently changing policy against low costs requires flexible business processes. Yet, existing systems are unrelated, consist of operating silos, involve many human translation tasks and policies are hardcoded in business processes. From a technology perspective, bot

  9. Information Search Process of Lawyers: A Call for 'Just for Me' Information Services.

    Science.gov (United States)

    Kuhlthau, C. C.; Tama, S. L.

    2001-01-01

    This study sought to gain a better understanding of the variety of tasks that involve lawyers as a group of information workers, how they use information, and the role mediators play in their process of information seeking and use. Explains the influence of the model of the Information Search Process (Kuhlthau). (Author/LRW)

  10. Streamlining cross departmental interactions of back office processes in financial services

    NARCIS (Netherlands)

    Rutte, C.R.

    2011-01-01

    Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Si

  11. Products and processes of agri-scientific service-learning: adding harmony to Dopico and Garcia-Vázquez

    Science.gov (United States)

    Boggs, George L.

    2011-06-01

    This forum response adds a conceptualization of harmony to Dopico and Vázquez' investigation of pedagogy that combines citizen science, environmental and cross-cultural research, and service-learning. Placing many appropriate and significant aspects of culturally situated science education in an authentically relational context beyond the classroom, this paper calls attention to insightful contributions and new directions for research, such as the process of inducing or eluding nihilism regarding ecological issues. How can such a question be researched effectively in order to learn about the family of pedagogies emerging in response to the need for more ecologically conscious and relationally authentic teaching across many disciplines? In this paper, I use a Vygotskian framework and an abbreviated case study of agricultural service-learning from my research, drawing attention to the importance of students' culturally-mediated construction of setting as they interact in older and newer ways.

  12. Personalizing Knowledge Delivery Services for Emerging Knowledge Processes (EKPs): A Conceptual Framework

    Science.gov (United States)

    Majchrzak, Ann; Chellappa, Ramnath K.; Cooper, Lynne P.; Hars, Alexander

    2003-01-01

    The contents include: 1) What do most KMS in use today assume?; 2) Assumptions are violated when KMS is used by EKP workers - Why?; 3) Current State of KMS for EKPs are inadequate; 4) What would an "adequate" KMS for EKPs look like?; 5) "User-as-Consumer" Analogue: Ecommerce/Eem ployee Services; 6) Why is an ideal KMS for EKPs hard to achieve?; 7) So, what type of KMS design would work?; 8) Human-Based KMS for EKP - Proposal Call Managers at R&DLAB; 9) Proposal Call Managers (PCMs); 10) Specific PCM tasks; 11) Why is a R&DLAB PCM a human metaphor for a KMS for EKP?; 12) Data Collection; 13) Finding #1; 14) Finding #2; 15) Finding #3; 16) Factors affecting How/when; 17) Finding #4; 18) Finding #5; 19) Implication#l for a KMS for EKP: From System to Service; 20) Implication #2: From technology or human-centric to Mixed Mode; 21) Implication #3: From Simple User Profiles to Dynamic Delivery Profiles; 22) Implication #4: Maintaining a trustworthy environment; 23) Implication #5: Constructing a dynamic delivery profile; 24) Implications for Research: Model; and 25) Example Research Qs on KMS Support for EKPs.

  13. Visions of success and achievement in recreation-related USDA Forest Service NEPA processes

    International Nuclear Information System (INIS)

    The National Environmental Policy Act (NEPA) is incorporated into the planning and decision-making culture of all natural resource agencies in the U.S. Yet, we know little about how the attitudes and internal interactions of interdisciplinary (ID) teams engaged in NEPA processes influence process outcomes. We conducted a web-based survey of 106 ID team leaders involved with environmental analyses (EA) or environmental impact statements (EIS) for projects dealing with recreation and travel management on national forests. We explore how they define success in these processes and identify factors most powerfully associated with perceptions of positive outcomes. The survey revealed a tremendous diversity in definitions of success. Strong correlations between the perceived importance of particular indicators of success and their achievement suggest that pre-conceived notions may often help to shape process outcomes. Regression analyses revealed the following factors as the best predictors of ID team leaders' perception of an 'excellent outcome': achievement of the agency mission, whether compromise had taken place between the interested parties, team satisfaction and harmony, timely process completion, and project implementation. Yet, respondents consistently ranked compromise with interested parties and team member satisfaction among the least important measures of successful NEPA processes. Results suggest that clarifying appropriate measures of success in NEPA processes across the agency could make ID team performance more consistent. The research also suggests that greater attention to ID team interactions, both internally and between teams and interested publics, could result in better outcomes.

  14. Support Process Re-Engineering : Case Support Services Group Ltd.,UK

    OpenAIRE

    Ståhlstedt, Satu

    2010-01-01

    The background of this functional thesis was in the case company’s dysfunctional human resource ‎management processes and in the problems caused by them. The main objective was to re-‎engineer the case company’s recruitment and induction processes in order to support recent and ‎future growth and to mend the problems caused by the company’s poor human resource ‎management. The thesis focuses on examining the re-engineering of recruitment and induction ‎processes in the case company. by analys...

  15. Improving the Services at the Outlets of McDonald’s Malaysia through Process Innovation

    OpenAIRE

    Chummar George, Pudussery

    2014-01-01

    In 2010, the food processing industry contributed about 10% of the Malaysian manufacturing output attracted a total of RM1.972 billion in 69 projects. Employment in the processed food and beverages industry decreased in 2009 by 5.1% to 43,080 compared with 45,418 in 2008. Small and medium sized enterprises represent more than 80% of the total number of establishments in the processed food segment. In Malaysia, McDonald’s is leading the food franchisor at second place to KFC, and is planning o...

  16. A process evaluation of the scale up of a youth-friendly health services initiative in northern Tanzania

    Directory of Open Access Journals (Sweden)

    Renju Jenny

    2010-08-01

    Full Text Available Abstract Background While there are a number of examples of successful small-scale, youth-friendly services interventions aimed at improving reproductive health service provision for young people, these projects are often short term and have low coverage. In order to have a significant, long-term impact, these initiatives must be implemented over a sustained period and on a large scale. We conducted a process evaluation of the 10-fold scale up of an evaluated youth-friendly services intervention in Mwanza Region, Tanzania, in order to identify key facilitating and inhibitory factors from both user and provider perspectives. Methods The intervention was scaled up in two training rounds lasting six and 10 months. This process was evaluated through the triangulation of multiple methods: (i a simulated patient study; (ii focus group discussions and semi-structured interviews with health workers and trainers; (iii training observations; and (iv pre- and post-training questionnaires. These methods were used to compare pre- and post-intervention groups and assess differences between the two training rounds. Results Between 2004 and 2007, local government officials trained 429 health workers. The training was well implemented and over time, trainers' confidence and ability to lead sessions improved. The district-led training significantly improved knowledge relating to HIV/AIDS and puberty (RR ranged from 1.06 to 2.0, attitudes towards condoms, confidentiality and young people's right to treatment (RR range: 1.23-1.36. Intervention health units scored higher in the family planning and condom request simulated patient scenarios, but lower in the sexually transmitted infection scenario than the control health units. The scale up faced challenges in the selection and retention of trained health workers and was limited by various contextual factors and structural constraints. Conclusions Youth-friendly services interventions can remain well delivered, even

  17. DENIAL OF SERVICE ATTACK IN DISTRIBUTED WIRELESS NETWORK BY DISTRIBUTED JAMMER NETWORK: A BIRTH-DEATH RANDOM PROCESS ANALYSIS

    Directory of Open Access Journals (Sweden)

    R. Dhanasekaran

    2014-01-01

    Full Text Available Large number of low power, tiny radio jammers are constituting a Distributed Jammer Network (DJN is used nowadays to cause a Denial of Service (DoS attack on a Distributed Wireless Network (DWN. Using NANO technologies, it is possible to build huge number of tiny jammers in millions, if not more. The Denial of Service (DoS attacks in Distributed Wireless Network (DWN using Distributed Jammer Network (DJN considering each of them as separate Poisson Random Process. In an integrated approach, in this study, we advocate the more natural Birth-Death Random Process route to study the impact of Distributed Jammer Network (DJN on the connectivity of Distributed Wireless Network (DWN. We express that the Distributed Jammer Network (DJN can root a phase transition in the performance of the target network. We use Birth-Death Random Process (BDRP route for this phase transition to evaluate the collision of Distributed Jammer Network (DJN on the connectivity and global percolation of the target network. This study confirms the global percolation of Distributed Wireless Network (DWN is definite when the Distributed Jammer Network (DJN is not more significant.

  18. MODEL OF THE PROCESS ON LOGISTICS WASTE MANAGEMENT OF HEALTH SERVICES IN SCHOOLS OF VETERINARY BOTUCATU - SP

    Directory of Open Access Journals (Sweden)

    BRUNA C. FIORUCI

    2012-01-01

    Full Text Available Studies related to the preservation of the environment are gaining space as it grows, changing the phenomena of nature by man's notorious actions harmful to the planet. In this research study were being presented some measures that control the release of waste into the environment as well as an appropriate model for waste treatment. The issue of Waste Management of Health Services is approached by several agencies in different areas in order to propose a solution that harmonizes the interests: the environment, health, society, law, etc. Based on concepts of logistics, this study proposed improvements in storage processes with information concerning the packaging, transportation, route with minimizing the collection of the RSS to reduce costs and disposal of waste. With concepts that include legal requirements, technical standards and adaptations to the specific companies, it was possible to delineate a pattern that serves to support the implementation of a management plan to RSS the city hall of Botucatu. In this present research school work were analyzed the cost reduction and optimization of the logistics process and indicated a model of Waste Management of Health Services in establishments in the city of Botucatu, and made the steps of the process in line with legal requirements and facilitated the implementantion of these. The analysis of the local procedure made plausible some improvements in the management of hazardous wastes and contributed positively to the city with regard to preserving the environment.

  19. THE USE OF A MANAGEMENT SOFTWARE TO IMPROVE THE CUSTOMER SERVICE AND TO OPTIMIZE THE INFORMATION PROCESSING

    Directory of Open Access Journals (Sweden)

    DÉBORA ALVES MACHADO

    2011-01-01

    Full Text Available Information Technology (IT and Information Systems (IS are tools that help in the difficult process of increasing the competitiveness of enterprises. These systems control the company recording every change that occurs and distributing information in a clear and more secure in real time. These are procedures that collect what happens in the organization by presenting a simplified. The SIs can be viewed as a subsystem of the enterprise system. Customer satisfaction is the main factor for organizations to achieve market success. It may be noted that customers are increasingly demanding and do not accept problems like delay in the distribution of products and quality of products and services.

  20. Further studies of oxidation processes on filter surfaces: Evidence for oxidation products and the influence of time in service

    DEFF Research Database (Denmark)

    Bekö, Gabriel; Clausen, Geo; Weschler, Charles J.

    2007-01-01

    efficiencies than an identical filter not protected from ozone during the same 9 weeks of service filtering the same air. This result indicates that a filter's exposure history subsequently influences the quantity of oxidation products generated when ozone-containing air flows through it. (c) 2007 Elsevier Ltd...... understanding of such processes. The measured ratio of downstream to upstream submicron particle concentrations increased when ozone was added to air passing through samples from loaded particle filters. Such an observation is consistent with low volatility oxidation products desorbing from the filter...

  1. A STUDY OF THE COGNITIVE PROCESSING MODELS USED IN THE APPRAISAL SYSTEM: THE MALAYSIAN PUBLIC SERVICE

    Directory of Open Access Journals (Sweden)

    Rusli Ahmad

    2002-01-01

    Full Text Available The purpose of the paper is to present the results of semi-structured interviews undertaken with expert raters (School Principals within the Malaysian Education System. These interviews have been conducted using a cognitive mapping protocol. The resultant causal cognitive maps are explored for what they have to tell us about the Cognitive Processing Models (CPM applied in appraisal decision-making. From the research findings, it is clear that raters recognized the CPM steps in their performance appraisal (PA practice. The study also identifies the differences between individual expert raters in terms of concepts and complexity in the decision making process. Finally, the study discusses the implications of the research for the CPM and appraisal decision-making process.

  2. Using a Monitoring Process to Effectively Assist Struggling Pre-Service Teacher Candidates

    Science.gov (United States)

    Kincaid, Maureen; Keiser, Nancy

    2014-01-01

    A critical issue in teacher preparation today is that some candidates meet the criteria for admission to teacher education programs yet they struggle or fail to develop the levels of knowledge, skills, and/or dispositions required to complete the program. This article offers three different case studies to examine the monitoring process developed…

  3. Mathematization Competencies of Pre-Service Elementary Mathematics Teachers in the Mathematical Modelling Process

    Science.gov (United States)

    Yilmaz, Suha; Tekin-Dede, Ayse

    2016-01-01

    Mathematization competency is considered in the field as the focus of modelling process. Considering the various definitions, the components of the mathematization competency are determined as identifying assumptions, identifying variables based on the assumptions and constructing mathematical model/s based on the relations among identified…

  4. An image processing and management system for radiology with telemedicine services

    Energy Technology Data Exchange (ETDEWEB)

    Pavlopoulos, S.; Koutsouris, D. [Biomedical Engineering Laboratory, Department of Electrical and Computer Engineering, National Technical University of Athens (NTUA), 9 Iroon Polytechniou Str., H/Y Building, Zografou Campus, Athens (Greece)

    1999-03-11

    The morphology of Greece has a significant effect on the structure and operational characteristics of the Greek health care system. The remote location of many rural health care centers and the concentration of major hospitals in the few big cities have an effect on both the quality and availability of health care that is provided. We are developing a strategic plan that would allow hospitals and health care centers across Greece to exchange medical data in digital form and have access to telemedicine and teleconsulting facilities. Two pilot networks have been implemented. The first network is designed to allow for telemedicine and teleconsulting services in the island of Evia. The second pilot network is an Image Management and Communications Systems (IMAC) and was implemented in the Onassio Hospital in Athens. Results of the pilot demonstrators were evaluated and have been very promising for a scaled-up implementation of this pilot project. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)

  5. An image processing and management system for radiology with telemedicine services

    International Nuclear Information System (INIS)

    The morphology of Greece has a significant effect on the structure and operational characteristics of the Greek health care system. The remote location of many rural health care centers and the concentration of major hospitals in the few big cities have an effect on both the quality and availability of health care that is provided. We are developing a strategic plan that would allow hospitals and health care centers across Greece to exchange medical data in digital form and have access to telemedicine and teleconsulting facilities. Two pilot networks have been implemented. The first network is designed to allow for telemedicine and teleconsulting services in the island of Evia. The second pilot network is an Image Management and Communications Systems (IMAC) and was implemented in the Onassio Hospital in Athens. Results of the pilot demonstrators were evaluated and have been very promising for a scaled-up implementation of this pilot project. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)

  6. Processes of negotiation of meanings on algebraic thinking in a community of practice of pre-service mathematics teacher education

    Directory of Open Access Journals (Sweden)

    Márcia Cristina de Costa Trindade Cyrino

    2011-12-01

    Full Text Available We presented in this paper results of a research which aimed to investigate how the community of practice context of pre-service mathematics teacher education collaborates for learning on algebraic thinking by these future teachers. We analyzed, taking into account the Social Theory of Learning developed by Wenger (1998 as a theoretical frame, processes of negotiation of meanings present in participants' algebraic thinking in the development of tasks in one of the actions of the project "Mathematical Education of Teachers of Mathematics" inside the program "Universidade sem Fronteiras". This analysis allowed us to define some forms of member participation and explicit reification of algebraic thinking, due to some interactions in the processes of negotiation of meanings, which revealed changes in the identity of participants in become teachers of mathematics.

  7. Effects of Different Processes on Phases and Service Performance of FeSiMg8RE5 Alloy

    Institute of Scientific and Technical Information of China (English)

    Jia Yanhua; Zhang Hong; Wang Zidong; Xue Shouhong; Qiao Zhen; Zhang Xianheng

    2004-01-01

    The difference of nodularizer in phase morphology and service performance by three processes was introduced.The three processes include directly pressing magnesium into molten alloy stirring by nitrogen gas and no stirring from 5 t arc furnace and melting magnesium in the intermediate frequency furnace.The microstructure patterns were observed by scanning electron microscope, and composition of phases was measured by energy dispersive spectrometer method.X-ray diffraction method was used to determine the phase structure of the nodularizer.The results show that spheroidizing reaction time and violent degree of nodularizers are influenced by grain size and distribution uniformity of siliconizing magnesium phase; spheroidizing reaction degree can be mitigated and spheroidizing time be increased by using N2 stirring in pressing magnesium from arc furnace.

  8. Service-oriented architecture of adaptive, intelligent data acquisition and processing systems for long-pulse fusion experiments

    International Nuclear Information System (INIS)

    The data acquisition systems used in long-pulse fusion experiments need to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations, it is essential to employ software tools that allow for hot swap capabilities throughout the temporal evolution of the experiments. This is very important because processing needs are not equal during different phases of the experiment. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of a technology for implementing scalable data acquisition and processing systems based on PXI and CompactPCI hardware. In the ITMS platform, a set of software tools allows the user to define the processing algorithms associated with the different experimental phases using state machines driven by software events. These state machines are specified using the State Chart XML (SCXML) language. The software tools are developed using JAVA, JINI, an SCXML engine and several LabVIEW applications. Within this schema, it is possible to execute data acquisition and processing applications in an adaptive way. The power of SCXML semantics and the ability to work with XML user-defined data types allow for very easy programming of the ITMS platform. With this approach, the ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems based on a service-oriented model with the ability to easily implement remote participation applications.

  9. Services oriented architecture for adaptive and intelligent data acquisition and processing systems in long pulse fusion experiments

    International Nuclear Information System (INIS)

    Data acquisition systems used in long pulse fusion experiments require to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations is essential to dispose software tools that allow hot swap capabilities throughout the temporal evolution of the experiments. This is very important because the processing needs are not equal in the different experiment's phases. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of technology for implementing scalable data acquisition and processing systems based in PXI and compact PCI hardware. In the ITMS platform a set of software tools allows the user to define the processing associated with the different experiment's phases using state machines driven by software events. These state machines are specified using State Chart XML (SCXML) language. The software tools are developed using: JAVA, JINI, a SCXML engine and several LabVIEW applications. With this schema it is possible to execute data acquisition and processing applications in an adaptive way. The powerful of SCXML semantics and the possibility of to work with XML user defined data types allow a very easy programming of ITMS platform. With this approach ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems, based in a services oriented model, with ease possibility for implement remote participation applications. (authors)

  10. Service-oriented architecture of adaptive, intelligent data acquisition and processing systems for long-pulse fusion experiments

    Energy Technology Data Exchange (ETDEWEB)

    Gonzalez, J. [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Ruiz, M., E-mail: mariano.ruiz@upm.e [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Barrera, E.; Lopez, J.M.; Arcas, G. de [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Vega, J. [Asociacion EURATOM/CIEMAT para Fusion, Madrid (Spain)

    2010-07-15

    The data acquisition systems used in long-pulse fusion experiments need to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations, it is essential to employ software tools that allow for hot swap capabilities throughout the temporal evolution of the experiments. This is very important because processing needs are not equal during different phases of the experiment. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of a technology for implementing scalable data acquisition and processing systems based on PXI and CompactPCI hardware. In the ITMS platform, a set of software tools allows the user to define the processing algorithms associated with the different experimental phases using state machines driven by software events. These state machines are specified using the State Chart XML (SCXML) language. The software tools are developed using JAVA, JINI, an SCXML engine and several LabVIEW applications. Within this schema, it is possible to execute data acquisition and processing applications in an adaptive way. The power of SCXML semantics and the ability to work with XML user-defined data types allow for very easy programming of the ITMS platform. With this approach, the ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems based on a service-oriented model with the ability to easily implement remote participation applications.

  11. Didactical Reconstruction of Processes in Knowledge Construction: Pre-service Physics Teachers Learning the Law of Electromagnetic Induction

    Science.gov (United States)

    Mäntylä, Terhi

    2012-08-01

    In physics teacher education, two central goals are first to learn the structures of physics knowledge, and second the processes of its construction. To know the structure is to know the framework of concepts and laws; to know the processes is to know where the knowledge comes from, how the framework is constructed, and how it can be justified. This article introduces a way to approach these goals in the form of a graphical tool called the didactical reconstruction of processes (DRP), where knowledge is constructed to the extent that experiments and models have an equally important role in the construction process. In practice, the DRP is a graphical network representation or a `flow chart' with a specific structure, which aims to give an image of the processes of physical concept formation, while at the same time bearing in mind the educational goals. The DRP was tested in an instruction unit for pre-service physics teachers, where students drew flow charts for representing how the law of electromagnetic induction is formed. In addition to flow charts, students also wrote essays clarifying the content of the flow charts. The flow charts and essays were analysed through a qualitative categorisation of structural and knowledge claim patterns. The results show that the DRP helps students in arguing how to form the electromagnetic induction law and that the experiments and models have a distinct role in supporting students' knowledge claims.

  12. Integration of business and manufacturing processes through industrial machinery as a service approach

    OpenAIRE

    Gilart Iglesias, Virgilio; Maciá Pérez, Francisco; Marcos Jorquera, Diego; Mora Gimeno, Francisco José; Gil Martínez-Abarca, Juan Antonio

    2011-01-01

    In manufacturing organizations is difficult to reach the requirements of the new business models (agile and dynamic adaptation to changes) due to technological and conceptual constraints between elements located at different levels of the organization, which prevents the integration of business and manufacturing processes. In this paper, a new industrial machinery model that achieves this integration has been proposed. This model, named IMaaS, shows the industrial machinery as a set of busine...

  13. Frontline employees as participants in service innovation processes : innovation by weaving

    OpenAIRE

    Engen, Marit

    2016-01-01

    Innovation is today a phenomenon that is promoted in private and public organizations as a critical success factor for growth and survival. Early work on innovation primarily focused on R&D and technology as the main drivers of innovation within an organization. This has shifted towards viewing innovation as a more interactive and open process, involving different actors across different practices, organizations and sectors. This thesis is concerned with frontline employees as ...

  14. Service stations along global knowledge pipelines - on innovation intermediaries' function in fostering globalized innovation processes

    OpenAIRE

    Wise, Emily

    2014-01-01

    Innovation is an interactive learning process that is facilitated naturally by geographic proximity. Innovation intermediaries can serve as an extra catalyst to and facilitator of interaction and collaboration. With today’s more globalized knowledge and innovation landscape, companies and research organizations seek complementary competencies and partners with whom they can collaborate on a much broader geographical scale. Although linkages with other actors internationally can offer related ...

  15. Deriving Hydrological Response Units (HRUs) using a Web Processing Service implementation based on GRASS GIS

    OpenAIRE

    Christian Schwartze

    2009-01-01

    QGIS releases equal to or newer than 0.7 can easily connected to GRASS GIS by means of a toolbox that provides a wide range of standard GRASS modules you can launch – albeit only on data coming from GRASS. This QGIS plugin is expandable through XML configurations describing the assignment of options and inputs for a certain module. But how about embedding a precise workflow where the several processes don’t consist of a single GRASS module by force? Especially for a sequence of dependent task...

  16. IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

    OpenAIRE

    Marek Gašparín

    2015-01-01

    Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of the OIC and describes a continuity, concurrence and causality among them. The double role of institutions in ...

  17. Reverse supply chain service process model for the iron and steel industry%钢铁工业逆向供应链服务过程模型

    Institute of Scientific and Technical Information of China (English)

    王蕾; 夏绪辉; 熊颖清; 刘军伟; 周敏

    2015-01-01

    根据钢铁工业逆向供应链流程,分析了钢铁工业逆向供应链及其服务的基本定义和三个服务主体的特征。在此基础上,构建了一种二层级三维度钢铁工业逆向供应链服务过程模型。在服务抽象维、服务组织与协同运作维、服务网络跨级控制与服务增值维等三个维度构成的空间里,完成由服务方案匹配与决策实现的三阶段构成的第一级服务响应以及由服务功能实现的两阶段构成的第二级服务响应过程。探讨了服务过程实现中的服务模块化、服务知识获取与共享、服务模块智能匹配等关键技术。以某钢铁企业废钢逆向供应服务为实际应用案例,验证了模型的可行性。%ABSTRACT The basic definition and the characteristics of three service principals of reverse supply chain service for the iron and steel industry is analyzed according to the reverse supply chain process of the iron and steel industry. Based on this work, a two-hierarchical and three-dimensional reverse supply chain service process model is built for the iron and steel industry. A three-dimensional service space is constructed, including services abstraction, service organization and collaborative operation, and service network control and service value-added. In the space, the first hierarchical service response constituted by the three stages of service programme matching and decision-making, and the second hierarchical service response constituted by the two stages of service func-tion realization are accomplished. The key technology of service process realization including service modularization, service knowledge acquisition and sharing, and service modular intelligent matching is discussed. Finally, the feasibility of the model is proved by a case of scrap steel reverse supply service for one iron and steel enterprise.

  18. DOE Coal Gasification Multi-Test Facility: fossil fuel processing technical/professional services

    Energy Technology Data Exchange (ETDEWEB)

    Hefferan, J.K.; Lee, G.Y.; Boesch, L.P.; James, R.B.; Rode, R.R.; Walters, A.B.

    1979-07-13

    A conceptual design, including process descriptions, heat and material balances, process flow diagrams, utility requirements, schedule, capital and operating cost estimate, and alternative design considerations, is presented for the DOE Coal Gasification Multi-Test Facility (GMTF). The GMTF, an engineering scale facility, is to provide a complete plant into which different types of gasifiers and conversion/synthesis equipment can be readily integrated for testing in an operational environment at relatively low cost. The design allows for operation of several gasifiers simultaneously at a total coal throughput of 2500 tons/day; individual gasifiers operate at up to 1200 tons/day and 600 psig using air or oxygen. Ten different test gasifiers can be in place at the facility, but only three can be operated at one time. The GMTF can produce a spectrum of saleable products, including low Btu, synthesis and pipeline gases, hydrogen (for fuel cells or hydrogasification), methanol, gasoline, diesel and fuel oils, organic chemicals, and electrical power (potentially). In 1979 dollars, the base facility requires a $288 million capital investment for common-use units, $193 million for four gasification units and four synthesis units, and $305 million for six years of operation. Critical reviews of detailed vendor designs are appended for a methanol synthesis unit, three entrained flow gasifiers, a fluidized bed gasifier, and a hydrogasifier/slag-bath gasifier.

  19. Dynamic Request Routing for Online Video-on-Demand Service: A Markov Decision Process Approach

    Directory of Open Access Journals (Sweden)

    Jianxiong Wan

    2014-01-01

    Full Text Available We investigate the request routing problem in the CDN-based Video-on-Demand system. We model the system as a controlled queueing system including a dispatcher and several edge servers. The system is formulated as a Markov decision process (MDP. Since the MDP formulation suffers from the so-called “the curse of dimensionality” problem, we then develop a greedy heuristic algorithm, which is simple and can be implemented online, to approximately solve the MDP model. However, we do not know how far it deviates from the optimal solution. To address this problem, we further aggregate the state space of the original MDP model and use the bounded-parameter MDP (BMDP to reformulate the system. This allows us to obtain a suboptimal solution with a known performance bound. The effectiveness of two approaches is evaluated in a simulation study.

  20. Innovation in Services: From Service Concepts to Service Experiences

    OpenAIRE

    Fynes, Brian; Lally, Anne Marie

    2008-01-01

    ABSTRACT Identifying the nature of service experiences is recognised As being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature of their service concept. The definition of service concept is a fundamental part of the strategic advantage seeking Processes of service design, service development and service innovation. In response to the competitive Imperative for improved product/...

  1. STUDENT SATISFACTION PROCESS IN VIRTUAL LEARNING SYSTEM:Considerations Based In Information And Service Quality from Brazil’s Experience

    Directory of Open Access Journals (Sweden)

    Fábio Nazareno MACHADO-DA-SILVA

    2014-07-01

    Full Text Available Distance learning has undergone great changes, especially since the advent of the Internet and communication and information technology. Questions have been asked following the growth of this mode of instructional activity. Researchers have investigated methods to assess the benefits of e-learning from a number of perspectives. This survey assesses the associations among the system quality, information quality, and service quality on student satisfaction and use of systems in virtual learning environments using the e-learning success model adapted by Holsapple and Lee-Post from the Delone and McLean (1992, 2003 model as a theoretical basis. The survey was carried out by means of an online program offered to 291 students from public and private institutions from several regions of Brazil. Confirmatory Factor Analysis and Structural Equation Modeling were used for data analysis in order to understand the student satisfaction process in virtual learning system. Findings show that variations in system quality, information quality, and service quality influence the use of the system, and the User Satisfaction construct had 89% of variance explained by Information Quality and Service Quality. Many of the benefits of distance learning programs are related to students’ satisfaction and the intensity with which they make use of the learning system. With awareness of the indicators that are antecedents of these variables, education executives can plan investments that meet the most significant demands and use the information to deal with one of the major problems in distance learning: the dropout rate. Future researches should study this subject longitudinally.

  2. CURRICULUM AND INSTRUCTION IN HIGHER EDUCATION SERVICES - AN EMPIRICAL EVALUATION OF BUSINESS PROCESSES

    Directory of Open Access Journals (Sweden)

    Maria-Lavinia Popescu

    2012-06-01

    Full Text Available The deep changes which happen in today society impose of educational institutions new exigencies for qualifications of the young generation. Taking her the former responsibilities of people, those see obliged all the time to adjust oneself by new curricular projects at quick economical and social change which influence decisive the conception what regarding the role of education system. For this reason any entity for profit to a big notoriety, for use at maximum theopportunities offered by market and for neutralization the threats of external environment in the first place is necessary to invest in human component and in them perfection, the key of any successful business. That is why a special importance presents the adaptation capacity of educational entities to continuum improvement of them offers which to lead to essentials elements of concept super named “the new paradigm of marketing”. The study it is based by primary quantitative research method by conclusive-descriptive nature based by the divided plans or transversal research how this is known in specialty literature and it is a punctual investigation through the Romanian students at master. The quantitative data processed using SPSS.

  3. Process Centric Development to Improve Quality of Service (QoS in Building Distributed Applications

    Directory of Open Access Journals (Sweden)

    Ravi Kumar Gedela

    2009-07-01

    Full Text Available In a competitive business landscape, large organizations suchas insurance companies, banks etc are under high pressure toinnovate, improvise and differentiate their products andservices while continuing to reduce the time-to market for newproduct introductions. For example, in banks operatingmultiple lines of businesses, generating a Single view of thecustomer is a critical from different perspectives due thesystems developer over a period of time and existence ofdisconnected systems with an enterprise. Therefore to increaserevenues and cost optimization, it is important build enterprisesystems more closely with the business requirements with reuseof existing systems. While building distributed basedapplications, it is important to take into account the provenprocesses like Rational Unified Process (RUP to mitigate therisks and increase the reliability of the system. Experience indeveloping applications in Java Enterprise Edition (JEE withcustomized RUP is presented in this paper. RUP is adoptedinto an onsite-offshore development model along with ISO9001and SEI CMM Level 5 standards. This paper providesRUP approach to achieve increased reliability with higherproductivity with lower defect density and competitivenessthrough cost effective custom software solutions.

  4. Is it possible to bring together pastoral youth service with the academic learning process?

    Directory of Open Access Journals (Sweden)

    Pedro Soto

    2013-06-01

    Full Text Available Is it possible a dialogue between the dynamics of youth ministry and academic learning process. As animated by the adult personnel of the school helps to guarantee a correct initiation or pedagogy of the proper imprint in the academic world for the evangelizer, and involves students in the work of evangelization whereby they connect the four pillars of education treated in the Delors Report with the three levels of evangelization under the guidance of the Church. Youth ministry, which is an organized action of the Church, is carried out by young men and women who involve themselves with Jesus Christ and his message and become protagonists of a civilization of fraternity, thus fulfilling the mandate of Jesus: “Go into the whole world and proclaim the Gospel to every creature (Mk. 16, 15. When the school moves thus, it is to say that it becomes a school of “pastoral importance”; one that, despite difficulties encountered from the various points of view, employs stragies for inserting the seeds of the Gospel into different scholastic environments, which often results in high academic learning and at the same time a robust living of the values of the Gospel.

  5. Process for servicing a jet pump hold down beam in a nuclear reactor

    International Nuclear Information System (INIS)

    This patent describes a process for remotely removing a jet pump hold down beam mounted between opposed members in a nuclear reactor, the hold down beam having a beam body, a pair of opposed beam tabs extending outwardly from the beam body, a pair of positioning trunnions, and a threaded beam bolt received within a correspondingly-threaded channel extending through the beam body, a lower end of the beam bolt extending through an aperture formed in a beam bolt retainer plate, the retainer plate being coupled by a connecting member to the jet pump, the beam bolt being rotatably adjusted within the beam channel so as to urge the beam tabs against the opposed reactor members. It comprises grasping the beam trunnions; depressing the beam tabs; rotating the beam approximately 90 about the beam bolt so as to remove the beam tabs from the opposed reactor members; removing the retainer plate connecting member in its entirety from the jet pump; and removing the entire hold down beam, retainer plate, and retainer plate connecting member from the jet pump

  6. 基于OGC WPS的碳循环模型服务平台的设计与实现%Designing and Implementing an Online Carbon Cycle Model Service Platform Based on OGC Web Processing Service

    Institute of Scientific and Technical Information of China (English)

    吴楠; 何洪林; 张黎; 任小丽; 周园春; 于贵瑞; 王晓峰

    2012-01-01

    Carbon cycle model is an effective tool in terrestrial ecosystem carbon cycle research, through which people can study the key process mechanism of terrestrial ecosystem carbon cycle and gain more knowledge about its temporal and spatial variation. However, there exist many problems in the application of traditional carbon cycle models, such as vast amounts of data processing, complex calculations, poor interoperability, and difficult to make it more widespread, etc. Using Web Processing Service standard which is established by Open Geospatial Consortium to publish and share carbon cycle models, realize cross-platform invocation, reuse and compose carbon cycle model service, can promote the development and application of carbon cycle models. In this paper, we followed Web Processing Service standard, designed the overall, architecture of the online carbon cycle model service platform, and implemented the service platform through a series of processes: service interface designing, models and spatial analysis algorithm developing, Web Processing Service encapsulating and publishing, user interface based on browser client designing and programming, and so on. The online carbon cycle model service platform provided an amount of functions, including carbon cycle data and model service publication, service management, service invocation, service composition, asynchronous interaction between users and background processes, calculation status monitoring, model result visualization, etc. With a Vegetation Photosynthesis Model chain as an application instance, we demonstrated in detail the means to develop, encapsulate, in-vocate and compose carbon cycle model service found on Web Processing Service standard, meanwhile displayed functions and browser interface of the online carbon cycle model service platform. This platform can be applied to the field of scientific research, decision support, etc. , to promote the use of carbon cycle models, thereby make them get rapid

  7. Reliability analysis of the service water pump using a dynamic approach to the Poisson non homogeneous processes

    International Nuclear Information System (INIS)

    A major characteristic of the Bayesian methodology is that it allows the model to incorporate all relevant information available, based on past experience or expert knowledge. On the other hand, dynamic models allow for changes in parameters values as time evolves, which is a feature that contrast with the behaviour of static models, for which the parameters are fixed across the time. In this paper, the rate of NPP service water pump failure is modeled by a Bayesian process with log-linear occurrence or failure rate. The data analysis revealed that for the available data the Bayesian dynamic models are more adequate than the static one, for they can display the available operational experience of the pumps. (author). 10 refs., 4 figs., 1 tab

  8. Organisational systems and services for children of parents with mental illness and their families: processes of change and sustainability.

    Science.gov (United States)

    Owen, Susanne

    2010-09-01

    Adult mental illness in the community including depression and anxiety has achieved greater public awareness and visibility in recent years and this has also resulted in increased recognition about the widespread impact on dependent children. During the past decade in Australia, policies and specific programs for infants, children and youth in terms of prevention, early intervention and promotion in relation to children of parents with a mental illness ('copmi') have been devised. However, these have generally been disconnected projects, essentially supported only by non-recurrent funding. In more recent years, systematic and interconnected responses involving a wider range of government, non-government and consumer and carer organisations to build sustainability have become the focus. However, little research about change processes affecting the organisational systems serving children of parents with mental illness and their families has been undertaken. This aim of the current study is to describe the enablers and barriers that contribute to change in systems and government and non-government organisations in relation to children of parents with a mental illness in Australia over the past decade, within the context of sustainability. The study involved interviews, focus groups and website and literature searches regarding systems change across Australian states and territories and nationally in relation to the enablers, barriers and future directions. Strategic and intentional processes within organisations, more evolutionary ongoing cross-agency processes and links to sustained changes are key systems change findings. Relevance for change in other health services is highlighted. PMID:19908136

  9. Results from a National Central Auditory Processing Disorder Service: A Real-World Assessment of Diagnostic Practices and Remediation for Central Auditory Processing Disorder.

    Science.gov (United States)

    Cameron, Sharon; Glyde, Helen; Dillon, Harvey; King, Alison; Gillies, Karin

    2015-11-01

    This article describes the development and evaluation of a national service to diagnose and remediate central auditory processing disorder (CAPD). Data were gathered from 38 participating Australian Hearing centers over an 18-month period from 666 individuals age 6, 0 (years, months) to 24, 8 (median 9, 0). A total of 408 clients were diagnosed with either a spatial processing disorder (n = 130), a verbal memory deficit (n = 174), or a binaural integration deficit (n = 104). A hierarchical test protocol was used so not all children were assessed on all tests in the battery. One hundred fifty clients decided to proceed with deficit-specific training (LiSN & Learn or Memory Booster) and/or be fitted with a frequency modulation system. Families were provided with communication strategies targeted to a child's specific listening difficulties and goals. Outcomes were measured using repeat assessment of the relevant diagnostic test, as well as the Client Oriented Scale of Improvement measure and Listening Inventories for Education teacher questionnaire. Group analyses revealed significant improvements postremediation for all training/management options. Individual posttraining performance and results of outcome measures also are discussed. PMID:27587910

  10. MULTI-MARKET INDUSTRIAL ORGANIZATIONAL ECONOMIC MODELS FOR THE INTERNATIONALIZATION PROCESS BY SMALL AND MEDIUM ENTERPRISE CONSTRUCTION DESIGN SERVICE FIRMS

    Directory of Open Access Journals (Sweden)

    Kerry London

    2010-11-01

    processes and strategies intrinsic to each case study and establishes a detailed set of empirical observations from which to develop further a grounded theoretical model of reflexive capability for the internationalization process. This study contributes to the body of knowledge around the SME AEC design service firm's internationalization process, as a dynamic, evolving and continuously adaptable construct for project-based sectors. DOI: 10.3763/aedm.2009.0111 Source: Architectural Engineering and Design Management, Volume 6, Number 2, 2010 , pp. 132-152(21

  11. Experimental investigation of the effect of the material damage induced in sheet metal forming process on the service performance of 22MnB5 steel

    Science.gov (United States)

    Zhuang, Weimin; Xie, Dongxuan; Chen, Yanhong

    2016-06-01

    The use of ultra-high strength steels through sheet metal forming process offers a practical solution to the lightweight design of vehicles. However, sheet metal forming process not only produces desirable changes in material properties but also causes material damage that may adversely influence the service performance of the material formed. Thus, an investigation is conducted to experimentally quantify such influence for a commonly used steel (the 22MnB5 steel) based on the hot and cold forming processes. For each process, a number of samples are used to conduct a uniaxial tensile test to simulate the forming process. After that, some of the samples are trimmed into a standard shape and then uniaxially extended until fracture to simulate the service stage. Finally, a microstructure test is conducted to analyze the microdefects of the remaining samples. Based on the results of the first two tests, the effect of material damage on the service performance of 22MnB5 steel is analyzed. It is found that the material damages of both the hot and cold forming processes cause reductions in the service performance, such as the failure strain, the ultimate stress, the capacity of energy absorption and the ratio of residual strain. The reductions are generally lower and non-linear in the former process but higher and linear in the latter process. Additionally, it is found from the microstructure analysis that the difference in the reductions of the service performance of 22MnB5 by the two forming processes is driven by the difference in the micro damage mechanisms of the two processes. The findings of this research provide a useful reference in terms of the selection of sheet metal forming processes and the determination of forming parameters for 22MnB5.

  12. Experimental Investigation of the Effect of the Material Damage Induced in Sheet Metal Forming Process on the Service Performance of 22MnB5 Steel

    Institute of Scientific and Technical Information of China (English)

    ZHUANG Weimin; XIE Dongxuan; CHEN Yanhong

    2016-01-01

    The use of ultra-high strength steels through sheet metal forming process offers a practical solution to the lightweight design of vehicles. However, sheet metal forming process not only produces desirable changes in material properties but also causes material damage that may adversely influence the service performance of the material formed. Thus, an investigation is conducted to experimentally quantify such influence for a commonly used steel (the 22MnB5 steel) based on the hot and cold forming processes. For each process, a number of samples are used to conduct a uniaxial tensile test to simulate the forming process. After that, some of the samples are trimmed into a standard shape and then uniaxially extended until fracture to simulate the service stage. Finally, a microstructure test is conducted to analyze the microdefects of the remaining samples. Based on the results of the first two tests, the effect of material damage on the service performance of 22MnB5 steel is analyzed. It is found that the material damages of both the hot and cold forming processes cause reductions in the service performance, such as the failure strain, the ultimate stress, the capacity of energy absorption and the ratio of residual strain. The reductions are generally lower and non-linear in the former process but higher and linear in the latter process. Additionally, it is found from the microstructure analysis that the difference in the reductions of the service performance of 22MnB5 by the two forming processes is driven by the difference in the micro damage mechanisms of the two processes. The findings of this research provide a useful reference in terms of the selection of sheet metal forming processes and the determination of forming parameters for 22MnB5.

  13. Do Service Users with Intellectual Disabilities Want to Be Involved in the Risk Management Process? A Thematic Analysis

    Science.gov (United States)

    Kilcommons, Aoiffe M.; Withers, Paul; Moreno-Lopez, Agueda

    2012-01-01

    Background: Involving ID service users in risk decision making necessitates consideration of an individual's ability to assess the implications and associated risks and thus make an informed choice. This calls for research on service users' awareness and understanding of risk management (RM). Method: Thirteen people in a residential ID service who…

  14. Do You Have 5 Minutes To Spare? –The Challenges Of Stakeholder Processes In Ecosystem Services Studies

    Directory of Open Access Journals (Sweden)

    Koschke, L.

    2014-10-01

    Full Text Available Operationalization of the ecosystem services (ES concept for improved natural resource management and decision support cannot, thus far, be rated as satisfactory. Participation of stakeholders is still a major methodical and conceptual challenge for implementing ES. Therefore, we conducted an online survey and a literature analysis to identify benefits and challenges of the application of ES in participatory processes. The results show that the purpose of stakeholder engagement is very diverse as a result of varying objectives, spatial scales and institutional levels of analysis. The complexity, terminology and (lacking coherent classification of ES are pivotal aspects that should be accounted for in the design of studies to improve stakeholder participation. Although limitations of time and financial resources are bigger challenges than ES related ones, tailoring communication strategies and information for different stakeholder groups are of major importance for the success of ES studies. Results support the view that the potential benefits of applying ES, e.g., consensus finding, and development of integrated solutions, cannot be realized consistently across the different spatial scales and decision-making levels. Focusing on stakeholder processes represents a means to increase the relevance, reliability and impact of study results and to move participation in ES research from theory to reality.

  15. IS-EPOS - a prototype of EPOS Thematic Core Service for seismic processes induced by human operations

    Science.gov (United States)

    Orlecka-Sikora, Beata; Lasocki, Stanislaw; Leptokaropoulos, Konstantinos

    2014-05-01

    The community focused on seismic processes induced by human operations has been organized within EPOS Integration Program as Working Group 10 Infrastructure for Georesources. This group has brought together representatives from the scientific community and industry from 13 European countries. WG10 aims to integrate the research infrastructure (RI) in the area of seismicity induced (IS) by human activity: tremors and rockbursts in underground mines, seismicity associated with conventional and unconventional oil and gas production, induced by geothermal energy extraction and by underground reposition and storage of liquids (e.g. water disposal associated with energy extraction) and gases (CO2 sequestration, inter alia) and triggered by filling surface water reservoirs, etc. WG10 priority is to create new research opportunities in the field responding to global challenges connected with exploitation of georesources. WG10 has prepared the model of integration fulfilling the scientific mission and raising the visibility of stakeholders. The end-state Induced Seismicity Thematic Core Service (IS TCS) has been designed together with key metrics for TCS benefits in four areas: scientific, societal, economic and capacity building. IS-EPOS project, funded by National Centre for Research and Development, Poland within the program "Innovative Economy Operational Program Priority Axis 2 - R&D Infrastructure", aims at building a prototype of IS TCS. The prototype will implement fully the designed logic of IS TCS. Research infrastructure integrated within the prototype will comprise altogether seven comprehensive data cases of seismicity linked to deep mining related, associating geothermal production and triggered by reservoir impoundment. The implemented thematic services will enable studies within the use-case "Clustering of induced earthquakes". The IS TCS prototype is expected to reach full functionality by the end of 2014.

  16. Application of Analytical Hierarchy Process Approach for Service Quality Evaluation in Radiology Departments: A Cross-Sectional Study

    Directory of Open Access Journals (Sweden)

    Alimohammadzadeh

    2015-12-01

    Full Text Available Background Radiology department as a service provider organization requires realization of quality concept concerning service provisioning knowledge, satisfaction and all issues relating to the customer as well as quality assurance and improvement issues. At present, radiology departments in hospitals are regarded as income generating units and they should continuously seek performance improvement so that they can survive in the changing and competitive environment of the health care sector. Objectives The aim of this study was to propose a method for ranking of radiology departments in selected hospitals of Tehran city using analytical hierarchical process (AHP and quality evaluation of their service in 2015. Materials and Methods This study was an applied and cross-sectional study, carried out in radiology departments of 6 Tehran educational hospitals in 2015. The hospitals were selected using non-probability and purposeful method. Data gathering was performed using customized joint commission international (JCI standards. Expert Choice 10.0 software was used for data analysis. AHP method was used for prioritization. Results “Management and empowerment of human resources’’ (weight = 0.465 and “requirements and facilities” (weight = 0.139 were of highest and lowest significance respectively in the overall ranking of the hospitals. MS (weight = 0.316, MD (weight = 0.259, AT (weight = 0.14, TS (weight = 0.108, MO (weight = 0.095, and LH (0.082 achieved the first to sixth rankings respectively. Conclusion The use of AHP method can be promising for fostering the evaluation method and subsequently promotion of the efficiency and effectiveness of the radiology departments. The present model can fill in the gap in the accreditation system of the country’s hospitals in respect with ranking and comparing them considering the significance and value of each individual criteria and standard. Accordingly, it can predict an integration of

  17. Mind the gap between policy imperatives and service provision: a qualitative study of the process of respiratory service development in England and Wales

    Directory of Open Access Journals (Sweden)

    Sheikh Aziz

    2008-12-01

    Full Text Available Abstract Background Healthcare systems globally are reconfiguring to address the needs of people with long-term conditions such as respiratory disease. Primary Care Organisations (PCOs in England and Wales are charged with the task of developing cost-effective patient-centred local models of care. We aimed to investigate how PCOs in England and Wales are reconfiguring their workforce to develop respiratory services, and the background factors influencing service redesign. Methods Semi-structured qualitative telephone interviews with the person(s responsible for driving respiratory service reconfiguration in a purposive sample of 30 PCOs. Interviews were recorded, transcribed, coded and thematically analysed. Results We interviewed representatives of 30 PCOs with diverse demographic profiles planning a range of models of care. Although the primary driver was consistently identified as the need to respond to a central policy to shift the delivery of care for people with long-term conditions into the community whilst achieving financial balance, the design and implementation of services were subject to a broad range of local, and at times serendipitous, influences. The focus was almost exclusively on the complex needs of patients at the top of the long-term conditions (LTC pyramid, with the aim of reducing admissions. Whilst some PCOs seemed able to develop innovative care despite uncertainty and financial restrictions, most highlighted many barriers to progress, describing initiatives suddenly shelved for lack of money, progress impeded by reluctant clinicians, plans thwarted by conflicting policies and a PCO workforce demoralised by job insecurity. Conclusion For many of our interviewees there was a large gap between central policy rhetoric driving workforce change, and the practical reality of implementing change within PCOs when faced with the challenges of limited resources, diverse professional attitudes and an uncertain organisational

  18. Business Service Scheduling

    OpenAIRE

    Jürgen Dorn

    2010-01-01

    The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe business services and related concepts. The author schedules operations required to create a service. With each service process and its operatio...

  19. A dual-process model of diversity outcomes: The case South African police service in the Pretoria area

    Directory of Open Access Journals (Sweden)

    Leon T.B. Jackson

    2013-01-01

    Full Text Available Orientation: The study addresses the question of how employees of the South African Police Service (SAPS cope with intercultural relations in an increasingly diverse organisation.Research purpose: A dual-process model of diversity outcomes was tested in which a distinction is made between a positive (work-related stream that links positive diversity conditions through active coping to work outcomes and a relatively independent health related stream of negative antecedents, mediating passive coping skills and ill-health related outcomes.Motivation for the study: To test the viability of a dual-process model to understand diversity outcomes in the workplace.Research design, approach and methods: A convenience sample (n= 158 was recruited from members of the SAPS in Gauteng, using a cross-sectional design. Instruments used in previous acculturation research were adapted to measure contextual factors, coping and diversity outcomes.Main findings: A very good fit for the proposed hypothetical model was found. Approach coping partially mediated the relationship between positive acculturation conditions and the subjective experience of work success whereas avoidance coping fully mediated the relationship between discrimination, and ill-health symptoms are related to ill-health symptoms.Practical/managerial implications: Mainstream-facilitating conditions and discrimination influence individual coping styles, which in turn impact on ill-health and the subjective experience of work success. In addition, ill-health also impacts negatively on work-success experiences amongst the sampled SAPS members. It would thus make sense for the SAPS to sanction discrimination.Contribution/value added: A variation of the mediated dual-process model for diversity (Jackson & Van de Vijver, in press, using coping strategies as mediators was supported. The model adds new insights in diversity in organisations.

  20. ECONOMIC PROCESS OPTIMIZATION DEPLOYED BY COMPANIES WITH COMPLEX ACTIVITY PRODUCTION – TRADE – SERVICES USING INFORMATICS SYSTEMS WITH INTEGRATED DATA MINING TECHNIQUES

    OpenAIRE

    Mihai ANDRONIE

    2010-01-01

    There are many economic processes deployed by companies with a complex activity that can be optimized, among the most common being: supply, production/service, distribution, sales, suppliers/customers relationships, inventory management, human resources management, financial management, etc. After the deployment of business processes related data is obtained. The analysis of the related data must be the starting point in any attempt to optimize the economic processes because this data best re...

  1. Challenges to fair decision-making processes in the context of health care services: a qualitative assessment from Tanzania

    Directory of Open Access Journals (Sweden)

    Shayo Elizabeth H

    2012-06-01

    Full Text Available Abstract Background Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people’s needs. In Tanzania, the policy of decentralization and the health sector reform place an emphasis on community participation in making decisions in health care. However, aspects that can influence an individual’s opportunity to be listened to and to contribute to discussion have been researched to a very limited extent in low-income settings. The objective of this study was to explore challenges to fair decision-making processes in health care services with a special focus on the potential influence of gender, wealth, ethnicity and education. We draw on the principle of fairness as outlined in the deliberative democratic theory. Methods The study was carried out in the Mbarali District of Tanzania. A qualitative study design was used. In-depth interviews and focus group discussion were conducted among members of the district health team, local government officials, health care providers and community members. Informal discussion on the topics was also of substantial value. Results The study findings indicate a substantial influence of gender, wealth, ethnicity and education on health care decision-making processes. Men, wealthy individuals, members of strong ethnic groups and highly educated individuals had greater influence. Opinions varied among the study informants as to whether such differences should be considered fair. The differences in levels of influence emerged most clearly at the community level, and were largely perceived as legitimate. Conclusions Existing challenges related to individuals’ influence of decision making processes in health care need to be addressed if greater participation is desired. There is a need for increased advocacy and a strengthening of responsive practices with an emphasis on the right of all

  2. 利用门诊综合服务自助平台优化门诊流程实践%Practice of Optimizing Outpatient Service Process Using the Integrated Outpatient Self-service Platform

    Institute of Scientific and Technical Information of China (English)

    姜小娟; 张民; 肖德文

    2015-01-01

    以扬州市第一人民医院为例,介绍其基于信息化支撑平台的门诊流程优化实践,分析门诊服务自助平台运行现状及存在的问题,基于排队理论中的M/M/s模型,构建医院门诊缴费排队模型,揭示门诊排队缴费问题的特征,研究自助终端的分担率与人工窗口平均队列长和患者平均等待时间之间的关系。%The paper conducts a case study of Yangzhou No.1 People′s Hospital, introduces the practice of outpatient process opti-mization based on informatization support platform, analyzes the operation status of self-service outpatient service platform and existing problems.Based on the M/M/s model in queuing theory, the queuing model of payment for outpatient service in the hospital is construc-ted, the characteristics of queuing payment problems for outpatient service are revealed, the relationship between the sharing rate of self-service terminals and the average length of the queue in service windows, the average waiting time of patients.

  3. Implications for Ecosystem Services of Watershed Processes that affect the Transport and Transformations of Mercury in an Adirondack Stream Basin

    Science.gov (United States)

    Burns, D. A.; Riva-Murray, K.; Bradley, P. M.

    2012-12-01

    Mercury (Hg) is a potent neurotoxin that can affect the health of humans and wildlife through the ingestion of methyl Hg. Mercury contamination of ecosystems originates from human activities such as mining, coal burning and other industrial emissions, and the use of Hg-containing products. Natural sources such as volcanic and geothermal emissions and the weathering of Hg-bearing minerals also contribute to Hg contamination, but are believed to be minor sources in most ecosystems. Various ecosystem disturbances including fires, forest harvesting, and the submergence of land by impoundment may also contribute to Hg ecosystem contamination by mobilizing stores that have previously originated from the sources described above. Mercury from a mix of regional and global emissions sources is transported in the atmosphere to remote landscapes that are distant from local emissions sources. The Adirondacks of New York State is a forested, mountainous region characterized by abundant lakes and streams, and is distant from local emissions sources. Recreational fishing, wildlife viewing, hiking, and hunting are valued ecosystem services in this region. Here, we report on the relevance to ecosystem services of findings based on five years of Hg data collection of stream water, groundwater, invertebrates, and fish in the upper Hudson River basin in the central part of the Adirondack region. The New York State Dept. of Health has issued fish consumption advisories for the entire Adirondacks based on elevated levels previously measured in lakes and rivers of this region. Our work seeks improved understanding and models of the landscape sources and watershed processes that control the transformation of Hg to its methyl form (MeHg), the transport of MeHg to streams, and bioaccumulation of MeHg in aquatic food webs. Mean annual atmospheric Hg deposition was 6.3 μg/m2/yr during 2007-09, compared to mean annual filtered total Hg stream yields of 1.66 μg/m2/yr and filtered MeHg stream

  4. Strategy to Increase the State’s Role in the Business Process Management on the Airport Service Market

    Directory of Open Access Journals (Sweden)

    Gubenko AV

    2015-11-01

    Full Text Available The article identifies the causes and factors that prove the urgent need to increase the state’s role in developing and implementing strategies to introduce innovative technologies in the management of Russian airports. Solution of the problem of the international market entry and maintain there the required level of competitiveness of Russian airlines of various sizes requires the selection of optimal forms and mechanisms targeted on improving adaptability and competitiveness in the international systems of constraints and dynamics of indicators of demand for the services of the air carriers. This in the turn requires the substantiation of the choice of strategic directions of development of companies operating in the transport market, the development of tools that determine the characteristics of the relationship between marketing strategy and conditions for its implementation. In this connection, the authors examined the structure of the innovation cycle management and functions assigned to the recommended to the creation state airport management company. The article also refined the forms of airlines consolidation depending on the subject of cooperation, systematized agreements benefits for the joint operation of airlines for the passenger and the carrier. The authors consider methods to improve the efficiency of Russian air transportation market, including by reducing tariffs and the introduction of the economic process of airline low-cost carriers business models.

  5. GITEWS, an extensible and open integration platform for manifold sensor systems and processing components based on Sensor Web Enablement and the principles of Service Oriented Architectures

    Science.gov (United States)

    Haener, Rainer; Waechter, Joachim; Fleischer, Jens; Herrnkind, Stefan; Schwarting, Herrmann

    2010-05-01

    The German Indonesian Tsunami Early Warning System (GITEWS) is a multifaceted system consisting of various sensor types like seismometers, sea level sensors or GPS stations, and processing components, all with their own system behavior and proprietary data structure. To operate a warning chain, beginning from measurements scaling up to warning products, all components have to interact in a correct way, both syntactically and semantically. Designing the system great emphasis was laid on conformity to the Sensor Web Enablement (SWE) specification by the Open Geospatial Consortium (OGC). The technical infrastructure, the so called Tsunami Service Bus (TSB) follows the blueprint of Service Oriented Architectures (SOA). The TSB is an integration concept (SWE) where functionality (observe, task, notify, alert, and process) is grouped around business processes (Monitoring, Decision Support, Sensor Management) and packaged as interoperable services (SAS, SOS, SPS, WNS). The benefits of using a flexible architecture together with SWE lead to an open integration platform: • accessing and controlling heterogeneous sensors in a uniform way (Functional Integration) • assigns functionality to distinct services (Separation of Concerns) • allows resilient relationship between systems (Loose Coupling) • integrates services so that they can be accessed from everywhere (Location Transparency) • enables infrastructures which integrate heterogeneous applications (Encapsulation) • allows combination of services (Orchestration) and data exchange within business processes Warning systems will evolve over time: New sensor types might be added, old sensors will be replaced and processing components will be improved. From a collection of few basic services it shall be possible to compose more complex functionality essential for specific warning systems. Given these requirements a flexible infrastructure is a prerequisite for sustainable systems and their architecture must be

  6. Performance evaluation of services quality in higher education institutions using modified SERVQUAL approach with grey analytic hierarchy process (G-AHP and multilevel grey evaluation

    Directory of Open Access Journals (Sweden)

    Mohsen Zareinejad

    2014-04-01

    Full Text Available In today’s climate of fierce competition, there is a necessity to pay especial attention on customer demands either in manufacturing or service sector. Managers in service sector are under pressure in terms of environmental factors, they focus on customers’ satisfaction and this has led to the continuous improvement in the performance of service organizations. Meanwhile, customers’ expectations should be properly understood and measured. There have been various efforts to measure the quality of services using the SERVQUAL model. In this study, we try to investigate the concepts and factors influencing the quality of services according to modified SERVQUAL model and then utilize the proposed model of Grey Analytic Hierarchy Process (G-AHP and Multilevel Grey Evaluation in order to evaluate the quality of services in the framework of Grey Systems Theory (GST. In order to propose our method, we will conduct a case study of the performance of service quality in higher education institutions of Isfahan-Iran.

  7. Contribution of lean processing to optimisation of operation taking the Technical and Logistics Services department as an example; Beitrag von Lean Processing zur betrieblichen Optimierung am Beispiel des Servicebereichs Technik- und Logistikdienste

    Energy Technology Data Exchange (ETDEWEB)

    Schmidt, Thomas; Trembich, Peter [RAG Deutsche Steinkohle, Herne (Germany). Servicebereich Technik- und Logistikdienste

    2011-03-15

    In the middle of 2007 the board of RAG Deutsche Steinkohle together with the employees with voting rights implemented with ''lean processing'' a programme for continuous process improvement. This was designed primarily for the core area - i.e. for the collieries - and successfully introduced there. Early in 2009 the lean processing already experienced with great success in the core area was finally also applied to the service sectors. (orig.)

  8. Research on RFID Process Definition Language Based on Cloud Service%基于云服务的RFID流程定义语言的研究

    Institute of Scientific and Technical Information of China (English)

    翁世南; 杨枨

    2012-01-01

    RFID technology is the core technology of application of Internet of Things (IoT). Integrating IoT applications to business process of enterprise system using cloud services saves amount of developing work. This paper proposes an RFID process definition language (SPDL) based on cloud services, defines the RFID standard services, which build RFID service flow model in plugin form,designs the parser of process model based on SPDL,which meets the requirements of deploying service flow dynamically,and makes a simulated experiment targeting the tobacco logistic distribution as application object at last.%RFID技术是物联网应用的核心技术.利用云服务为整合物联网应用的企业系统定制业务流程,可以为企业减少大量的开发工作.提出了一种基于云服务的RFID流程定义语言SPDL,定义了RFID标准服务,该标准服务以插件的形式作为流程节点构建RFID服务流模型,设计了基于SPDL的流程模型的解释工具,达到了企业服务流动态配置的需求,并以烟草物流行业作为应用对象进行了模拟实验.

  9. Service design and delivery

    CERN Document Server

    Macintyre, Mairi; Angelis, Jannis

    2011-01-01

    This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products.

  10. Pre-Service Teachers Are Competent in Phonological Processing Skills: How to Teach the Science of Reading

    Science.gov (United States)

    Hurford, David P.; Fender, Alex C.; Swigart, Courtney C.; Hurford, Thomas E.; Hoover, Brogan B.; Butts, Shanise R.; Cullers, Kayla R.; Boux, Jordan L.; Wehner, Stephanie J.; Hevel, Jordan K.; Renner, Lauren P.; Overton, Keith B.; Dumler, Julie D.; Wilber, Laura M.

    2016-01-01

    Approximately 20% of students experience reading failure each year. One of the difficulties associated with this large percentage is that it has been documented that pre-service teachers may not be receiving the most appropriate training regarding reading acquisition. The present study sought to determine if pre-service teachers were proficient in…

  11. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  12. Web服务组合事务处理研究与实现%Research and Implementation of Web Service Composition Transaction Processing

    Institute of Scientific and Technical Information of China (English)

    管有庆; 程强

    2013-01-01

    通过重用已有的服务进行服务组合来实现应用集成;而保证服务组合的事务特性是实现服务组合的关键。文中提出一个Web服务组合事务处理模型,将BPEL ( Business Process Execution Language,业务流程执行语言)的流程设计与WS-C/T ( Web Services Coordination/Transaction,Web服务协调/事务)规范结合。该模型主要由客户端、BPEL执行引擎、事务协调器和参与者四个部分组成。客户端发起请求,BPEL执行引擎响应请求并开启事务,事务协调器和参与者根据事务协调算法完成事务协调。%To realize application integration,existing services are used to achieve service composition,and the key to achieve service com-position is to guarantee transactional properties of service composition. In this paper,a Web service composition transaction model is intro-duced,which combines BPEL ( Business Process Execution Language) process design with transaction protocol based on WS-C/T (Web Services Coordination/Transaction). This model is chiefly composed of clients,BPEL execution engine,transaction coordinator and participants. The client initiates a request,waiting for BPEL execution to give response and to start a transaction. Then the transaction coordinator and the participants complete the coordination by means of transaction coordination algorithm.

  13. Proposal to improve quality in the sale process of products and services through the implementation of the post-sale service, in the National Institute of Nuclear Research (ININ) for year 2000

    International Nuclear Information System (INIS)

    In the National Institute of Nuclear Research (ININ) it has been able to identify a series of problems in the commercial area just as: lack of publicity, new competitors, customers, loss by the unsatisfied services which are supplied, lack of personnel which dedicates to the sales activity among others. Therefore it has been decided to carry out the implementation of a post-sale service to assure the success of sales through the constant contracting products and services for part of customers totally satisfied, achieving so the fulfilment of the ININ commercialization objectives. Therefore, it was carried out a study which includes: theoretical frame on marketing making emphasis on the management process in this Institute. Also was necessary to know the study object about some aspects such as: its constitution, mission, politics, sales procedures, with the purpose to find their deficiencies and obtaining a scope about ININ products and services which it provides. Therefore was carried out a marketing research with some customers of the Institute obtaining their commentaries. With these analysis elements it has been possible to propose an implementation of a post-sale service and concluding that with this manner, it will be able to assure the complete satisfaction of the customers establishing in the service contract a guarantee with legal sustenance for the fulfilment of this. The services and products offered are: production and sales of radionuclides, radiopharmaceuticals, for diagnostic and theory. Elemental analysis (PIXE, PGE, RbS, NMR,NAA), atomic absorption, X-ray diffraction, X-ray fluorescence, plasma spectroscopy, high resolution mass spectroscopy, gas and mass chromatography, as well as in radiological protection, electron microscopy, irradiation of finished products and raw materials, study of materials and documentation among others. (Author)

  14. The Impact of Inquiry Based Instruction on Science Process Skills and Self-Efficacy Perceptions of Pre-Service Science Teachers at a University Level Biology Laboratory

    Science.gov (United States)

    Sen, Ceylan; Sezen Vekli, Gülsah

    2016-01-01

    The aim of this study is to determine the influence of inquiry-based teaching approach on pre-service science teachers' laboratory self-efficacy perceptions and scientific process skills. The quasi experimental model with pre-test-post-test control group design was used as an experimental design in this research. The sample of this study included…

  15. Reflection on the Teaching-Learning Process in the Initial Training of Teachers. Characterization of the Issues on Which Pre-Service Mathematics Teachers Reflect

    Science.gov (United States)

    Chamoso, J. M.; Caceres, M. J.; Azcarate, P.

    2012-01-01

    Our aim was to highlight the issues of the reflections of pre-service mathematics teachers in their learning portfolio about the teaching-learning process taking place in a university teacher-training classroom. Category systems were designed which, together with the analysis system used, could provide a method helpful to teacher educators,…

  16. 'Best clinical practice': assessment of processes of care and of outcomes in the US Military Health Services System.

    Science.gov (United States)

    Krakauer, H; Lin, M J; Schone, E M; Park, D; Miller, R C; Greenwald, J; Bailey, R C; Rogers, B; Bernstein, G; Lilienfeld, D E; Stahl, S M; Crawford, R S; Schutt, D C

    1998-02-01

    The National Quality Management Program of the Military Health Services System of the United States has undertaken a series of projects whose objective is the active, on-going monitoring and improvement of the effectiveness and efficiency of the care provided to a broad population that encompasses troops on active duty, retirees and dependents. The analytic activities consist of (1) identification by clinical panels of conditions and procedures of interest; (2) collection of data from electronic repositories and from charts to characterize the patients, how they are managed, the clinical outcomes they experience, the resource costs their care entails, and, from questionnaires, their functional status and level of satisfaction, and (3) generation of 'report cards' that inform organizational units down to the level of the hospital of the characteristics of their patients, their practices, and the risk-adjusted outcomes they achieve. The patterns of care employed by the hospitals that obtain the best risk-adjusted outcomes and resource utilization ('best clinical practice') are identified and made known. In addition, (4) a systematic process of developing outcomes-based practice guidelines has been devised. It intent is to serve as a decision-support tool for clinicians. Initial estimates have been obtained of the probable consequences of the application of this tool to operative interventions in childbirth. Use of the tool would result in a higher occurrence of elective Caesarean sections, a reduced rate of emergency Caesarean sections and much lower use of forceps, with an overall improvement in outcomes and lower resource costs. This program is currently in the early phases of implementation. The two principal requirements for the immediate future are (1) education of the clinical and administrative communities in the use of the data and the decision-support tools and (2) evaluation of the consequences of the use of the data by the clinical and administrative

  17. 29 CFR 37.77 - Who is responsible for developing and publishing complaint processing procedures for service...

    Science.gov (United States)

    2010-07-01

    ... IMPLEMENTATION OF THE NONDISCRIMINATION AND EQUAL OPPORTUNITY PROVISIONS OF THE WORKFORCE INVESTMENT ACT OF 1998... State's Methods of Administration, must develop and publish, on behalf of its service providers,...

  18. 标准文献指标加工与服务系统研究%Research on Standard Indicators Processing and Service System

    Institute of Scientific and Technical Information of China (English)

    张宝林; 甘克勤

    2012-01-01

    标准文献指标加工与服务系统研究是标准文献知识管理与知识服务领域的重要探索.本文在进行标准文献指标加工与检索业务分析的基础上,论述了标准文献指标加工与服务系统的设计、系统部署及应用.%The research on standard indicators processing and service system is an important exploration of the knowledge management and service of standard literature. Based on the investigation on business of standard indicators processing and retrieval, this paper elaborates the system design , system deployment and application of standard indicators processing and retrieval.

  19. 12 CFR 40.14 - Exceptions to notice and opt out requirements for processing and servicing transactions.

    Science.gov (United States)

    2010-01-01

    ... misrepresentation, processing premium payments, processing insurance claims, administering insurance benefits... otherwise paid using a debit, credit, or other payment card, check, or account number, or by other...

  20. Service co-innovation

    DEFF Research Database (Denmark)

    Henten, Anders; Sundbo, Jon; Sundbo, Donna

    This paper examines the factors affecting the innovativeness of service encounters. The assumption is that a considerable share of innovations in service industries is initiated in the service encounters. The theoretical foundation of this paper builds on a combination of research tradition...... of studies of the degree of satisfaction of the users with the services in the service encounters and studies that examine service innovation processes. The paper is based on research conducted in 21 service delivery situations in as many service companies. Drivers of and barriers to encounterbased service...

  1. Customer’s Choice amongst Self Service Technology (SST Channels in Retail Banking: A Study Using Analytical Hierar chy Process (AHP

    Directory of Open Access Journals (Sweden)

    Thamaraiselvan Natarajan

    2010-08-01

    Full Text Available In the retail banking context, convergence of technologies has given birth to different channels of distribution like Automatic Teller machines (ATM, internet banking, and mobile banking. This enables the customer to avail the banking services at any time and any where. These technological interfaces are known as self service technologies (SSTs. Customers availing banking services through these SSTs get more benefits in terms of time, cost and energy. Despite these benefits the customer trial, adoption and repeat usage of SSTs vary among banking customers. Although the kinds of service one can avail from these SST are similar, th e patronage among the SSTs differs. The SST channel choice could be attributed to various factors viz., Nature of service to be availed or purpose, Perceived risk, Requirements and Benefits. When it comes to predicting customer priority among alternatives, Anal ytical hierarchy process (AHP has been proved as an effective technique. This paper explores the factors influencing customer choice of SSTs by employing AHP technique

  2. 我院门诊药房服务流程的改进%Service process in outpatient pharmacy in our hospital

    Institute of Scientific and Technical Information of China (English)

    覃逢超; 陈楚雄; 梁丹

    2011-01-01

    Objective To improve the service quality and efficiency of outpatient pharmacy. Methods We established the label dispensing system through adjusting the proportion of dispensers, guiding patients with LED screen, and flexible scheduling system to optimize the service process in outpatient pharmacy. Results The waiting time of patients was shortened and the quality of dispensing and pharmacy service was improved. Conclusion The service process in the outpatient pharmacy in our hospital is obviously improved.%目的 提高门诊药房工作效率和药学服务水平.方法 通过调整发药窗口数及配-发药人员比例,推行药品标签配-发药系统,使用电子屏幕引导患者取药,实施弹性排班制度,优化门诊药房的服务流程.结果 缩短了患者取药等待时间,提高了发药质量,加强了药学服务.结论 我院门诊药房服务流程的改进取得了明显效益,值得推广.

  3. New implementation of OGC Web Processing Service in Python programming language. PyWPS-4 and issues we are facing with processing of large raster data using OGC WPS

    Science.gov (United States)

    Čepický, Jáchym; Moreira de Sousa, Luís

    2016-06-01

    The OGC® Web Processing Service (WPS) Interface Standard provides rules for standardizing inputs and outputs (requests and responses) for geospatial processing services, such as polygon overlay. The standard also defines how a client can request the execution of a process, and how the output from the process is handled. It defines an interface that facilitates publishing of geospatial processes and client discovery of processes and and binding to those processes into workflows. Data required by a WPS can be delivered across a network or they can be available at a server. PyWPS was one of the first implementations of OGC WPS on the server side. It is written in the Python programming language and it tries to connect to all existing tools for geospatial data analysis, available on the Python platform. During the last two years, the PyWPS development team has written a new version (called PyWPS-4) completely from scratch. The analysis of large raster datasets poses several technical issues in implementing the WPS standard. The data format has to be defined and validated on the server side and binary data have to be encoded using some numeric representation. Pulling raster data from remote servers introduces security risks, in addition, running several processes in parallel has to be possible, so that system resources are used efficiently while preserving security. Here we discuss these topics and illustrate some of the solutions adopted within the PyWPS implementation.

  4. Australian Pre-Service Teachers' Knowledge of Phonemic Awareness and Phonics in the Process of Learning to Read

    Science.gov (United States)

    Fielding-Barnsley, Ruth

    2010-01-01

    Recent Australian and international government reports refer to the importance of teacher knowledge in the sound structure of language and its relationship to beginning reading. In this study, a group of 162 pre-service teachers responded to a questionnaire including questions related to their attitudes towards using phonics instruction in the…

  5. Questioning the Value of Realism: Young Adults' Processing of Messages in Alcohol-Related Public Service Announcements and Advertising.

    Science.gov (United States)

    Andsager, Julie L.; Austin, Erica Weintraub; Pinkleton, Bruce E.

    2001-01-01

    Finds that: (1) perceived realism and themes that students could identify with are important factors in increasing the salience and persuasiveness of alcohol-related public service announcements (PSAs) among undergraduate students; (2) realistic but logic-based PSAs were not as effective as unrealistic but enjoyable ads; and (3) low production…

  6. Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

    Science.gov (United States)

    Phipps, Shelley

    2001-01-01

    Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

  7. PLAN4BUSINESS - a Service Platform for Aggregation, Processing and Analysis of Urban and Regional Planning Data

    Science.gov (United States)

    Mildorf, T.; Ježek, J.; Kepka, M.; Čerba, O.; Klien, E.; Templer, S.; Charvát, K.

    2013-05-01

    The paper presents the main objectives of the plan4business project that aims to develop a service platform for integration, analysing and presenting spatial planning data. The platform should serve as a catalogue of planning data enabling user automated data integration and spatial analyses. The contribution presents the approach for data integration, relation to INSPIRE and the technical solution for data analysis.

  8. PLAN4BUSINESS – A SERVICE PLATFORM FOR AGGREGATION, PROCESSING AND ANALYSIS OF URBAN AND REGIONAL PLANNING DATA

    OpenAIRE

    T. Mildorf; J. Ježek; Kepka, M.; O. Čerba; Klien, E.; Templer, S.; K. Charvát

    2013-01-01

    The paper presents the main objectives of the plan4business project that aims to develop a service platform for integration, analysing and presenting spatial planning data. The platform should serve as a catalogue of planning data enabling user automated data integration and spatial analyses. The contribution presents the approach for data integration, relation to INSPIRE and the technical solution for data analysis.

  9. Products and Processes of Agri-Scientific Service-Learning: Adding Harmony to Dopico and Garcia-Vazquez

    Science.gov (United States)

    Boggs, George L.

    2011-01-01

    This forum response adds a conceptualization of harmony to Dopico and Vazquez' investigation of pedagogy that combines citizen science, environmental and cross-cultural research, and service-learning. Placing many appropriate and significant aspects of culturally situated science education in an authentically relational context beyond the…

  10. Implementing Outcomes-Based Accountability in Children's Services: An Overview of the Process and Impact. LG Group Research Report

    Science.gov (United States)

    Chamberlain, Tamsin; Golden, Sarah; Walker, Fiona

    2010-01-01

    Is your local authority using outcomes based accountability for planning and managing the performance of services? If yes, does it lead to an improvement? The Outcomes Based Accountability (OBA) approach uses performance management categories that distinguish between "How much did we do?", "How well did we do it?" and "Is anyone better off?" Based…

  11. Intraclass reliability for assessing how well Taiwan constrained hospital-provided medical services using statistical process control chart techniques

    Directory of Open Access Journals (Sweden)

    Chien Tsair-Wei

    2012-05-01

    Full Text Available Abstract Background Few studies discuss the indicators used to assess the effect on cost containment in healthcare across hospitals in a single-payer national healthcare system with constrained medical resources. We present the intraclass correlation coefficient (ICC to assess how well Taiwan constrained hospital-provided medical services in such a system. Methods A custom Excel-VBA routine to record the distances of standard deviations (SDs from the central line (the mean over the previous 12 months of a control chart was used to construct and scale annual medical expenditures sequentially from 2000 to 2009 for 421 hospitals in Taiwan to generate the ICC. The ICC was then used to evaluate Taiwan’s year-based convergent power to remain unchanged in hospital-provided constrained medical services. A bubble chart of SDs for a specific month was generated to present the effects of using control charts in a national healthcare system. Results ICCs were generated for Taiwan’s year-based convergent power to constrain its medical services from 2000 to 2009. All hospital groups showed a gradually well-controlled supply of services that decreased from 0.772 to 0.415. The bubble chart identified outlier hospitals that required investigation of possible excessive reimbursements in a specific time period. Conclusion We recommend using the ICC to annually assess a nation’s year-based convergent power to constrain medical services across hospitals. Using sequential control charts to regularly monitor hospital reimbursements is required to achieve financial control in a single-payer nationwide healthcare system.

  12. Luxury e-services at the pre- and after-sales stages of the decision making process : watch, car, art and travel blog analysis: Cahier de recherche

    OpenAIRE

    Broillet, Alexandra; Dubosson, Magali

    2008-01-01

    Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of the purchasing process in this industry. As we are just at the beginning of the e-commerce area in the luxury sector, we decided to focus on blogs’ content. After-sales service in the luxury sector is co...

  13. Implications of services-oriented architecture and open architecture composable systems on the acquisition organizations and processes

    OpenAIRE

    Finney, Benjamin H.; Brummett, Cory S.

    2008-01-01

    Acquisition research (Graduate School of Business & Public Policy) The U.S. Navy is interested in acquiring systems that promote the use of Services-oriented Architecture (SOA) and Open Architecture (OA) in Integrated Warfare Systems (IWS). The number of systems required to share data and provide reliable information in weapons systems is growing. Many systems, systems-of-systems and families of systems with different software architectures are acquired and often have difficulty operati...

  14. Implications of Services-Oriented Architecture and Open Architecture composable systems on the acquisition organizations and processes

    OpenAIRE

    Brummett, Cory S.

    2008-01-01

    The U.S. Navy is interested in acquiring systems that promote the use of Services-oriented Architecture (SOA) and Open Architecture (OA) in Integrated Warfare Systems (IWS). The number of systems required to share data and provide reliable information in weapons systems is growing. Many systems, systems-of-systems and families of systems with different software architectures are acquired and often have difficulty operating together, which causes delays, increases costs, and limits re-use. ...

  15. Standards in process: Foundation and profiles of ISDN (Integrated Services Digital Network) and OSI (Open Systems Interconnection) studies

    Science.gov (United States)

    Cerni, D. M.

    1984-12-01

    Telecommunication and computer technologies are merging, stimulating such global communication projects as the Integrated Services Digital Network (ISDN) and the Open Systems Interconnection (OSI) Reference Model. The systems of standards needed to ensure worldwide success of these projects are being developed. These efforts, of unprecedented complexity, are demanding an increase in knowledgeable dedicated standards workers. This report offers background material on the meaning, significance, and changing nature of standards and their development, both in the United States and internationally.

  16. Application Research on Autonomic Management of Manufacturing Process Service for RP%RP制造流程服务的自主管理应用研究

    Institute of Scientific and Technical Information of China (English)

    韩琳楠; 吴镝; 胡庆夕

    2012-01-01

    Based on the integrated service system of RP and the theory of autonomic computing system, it proposes a self - management framework for RP manufacturing process service. According to process service characteristics , it analyses the self management from the self - configuration, self - optimization and self - protection in view of the practical cases. It provides an effective technology theoretical support for improving the autonomy of system management which achieves the functions such as description of domain ontology and autonomic management of system. The manufacturing process service of RP has been tested and verified by practical cases in many enterprises, and the method is proved effective.%基于快速成形网络化集成服务系统,结合自主计算的相关理论,提出了一种面向快速成形流程服务的自管理框架,针对流程服务的特性,以实际应用案例的角度分别从自配置、自优化、自保护等方面对其自我管理的特性进行了分析,为提高系统管理的自治性提供了有效的技术理论支持,并实现了系统的自主管理等功能.通过案例应用对制造流程服务进行了测试,验证了该方法的有效性.

  17. A Framework for Enhancing Responsiveness in Sales Order Processing System Using Web Services and Ubiquitous Computing Technologies

    OpenAIRE

    Park, Mokmin; Shin, Kitae; Jeong, Hanil; Park, Jinwoo

    2010-01-01

    International audience This study attempts to enhance the responsiveness of enterprises by adjusting the delivery dates taking into account of the production and delivery schedules in a supply chain. To enhance responsiveness, we suggest a due-date assignment method and re-negotiation process for a sales order processing system. The due-date assignment method is designed with the concept of categorized customers' priorities and the re-negotiation process is designed with the concept of the...

  18. The U.S. Geological Survey Geo Data Portal: A web service architecture and implementation for geo-climate data access and processing

    Science.gov (United States)

    Kunicki, T.; Blodgett, D. L.; Booth, N. L.; Suftin, I.; Walker, J. I.

    2011-12-01

    Environmental modelers from fields of study including climatology, hydrology, geology, and ecology need common, cross-discipline data sources and processing methods to enable working with large remote datasets. Watershed modelers, for example, need downscaled climate model data and land-cover data summaries to predict streamflow for various future climate scenarios. In turn, ecological modelers need the predicted streamflow conditions to understand how habitat of biotic communities might be affected. The U.S. Geological Survey Geo Data Portal project addresses these needs by providing a flexible application built on open-standard Web services that integrates and streamlines data retrieval and analysis. Open Geospatial Consortium Web Processing Services (WPS) were developed to allow interoperable access to data from servers delivering both defacto standard Climate and Forecast (CF) convention datasets and OGC standard Web Coverage Services (WCS). The Geo Data Portal can create commonly needed derivatives of data in numerous formats. As an example use case, a user can upload a shapefile specifying a region of interest (e.g. a watershed), pick a climate simulation, and retrieve a spreadsheet of predicted daily maximum temperature in that region up to 2100. Outcomes of the Geo Data Portal project support the rapid development of user interfaces for accessing and manipulating environmental data. The Geo Data Portal resulting from this project will be demonstrated accessing a range of climate and landscape data.

  19. NGO-provided free HIV treatment and services in Burkina Faso: scarcity, therapeutic rationality and unfair process

    Directory of Open Access Journals (Sweden)

    Ridde Valéry

    2012-03-01

    Full Text Available Abstract Until 2010, Burkina Faso was an exception to the international trend of abolishing user fees for antiretroviral treatment (ART. Patients were still expected to pay 1,500F CFA (2 Euros per month for ART. Nevertheless, many non-governmental organizations (NGOs exempted patients from payment. The objective of this study was to investigate how NGOs selected the beneficiaries of payment exemptions for government-provided ART and rationed out complementary medical and psychosocial services. For this qualitative study, we conducted 13 individual interviews and three focus group discussions (n = 13 persons with program staff in nine NGOs (4,000 patients, two NGO coordinating structures and one national program. These encounters were recorded and transcribed, and their content was thematically analyzed. The results were presented to the NGOs for feedback. Results indicate that there are no concrete guidelines for identifying patients warranting payment exemptions. Formerly, ART was scarce in Burkina Faso and the primary criterion for treatment selection was clinical. Our results suggest that this scarcity, mediated by an approach we call sociotherapeutic rationality (i.e. maximization of clinical success, may have led to inequities in the provision of free ART. This approach may be detrimental to assuring equity since the most impoverished lack resources to pay for services that maximize clinical success (e.g. viral load that would increase their chances of being selected for treatment. However, once selected into treatment, attempts were made to ration-out complementary services more equitably. This study demonstrates the risks entailed by medication scarcity, which presents NGOs and health professionals with impossible choices that run counter to the philosophy of equity in access to treatment. Amid growing concerns of an international funding retreat for ART, it is important to learn from the past in order to better manage the potentially

  20. Direction of Process: an instrument to improve the restoration services in the system for aliments and beverages management in Kurhotel Escambray.

    Directory of Open Access Journals (Sweden)

    Fabián Enrique Wilson González

    2009-12-01

    Full Text Available This study is made in Kurhotel Escambray, a cuban Institution for health Tourism, located in Topes de Collantes, in the group of montains named Guamhuaya, approximately 800 meters over the sea level with a medial tempeture. It is unquestionable that todays situation that has the restoration of the system for aliments and beverages management in Kurhotel Escambray demands a study to improve its service, taking into account clients and patients needs, for doing this it is necessary to develo this work and present a strategy which will satisfy the regularities that may happen, giving a guarantee of efficiency – efficacy and effectiveness; that is why the importance of it. It is an objective of this work to present the consideation for process in restoration as an alternative proposal to better the system for aliments and beverages management in Kurhotel Escambray. It contains two main themes, the first regarding to the process of restoration in the system of aliments and bevearges management in Kurhotel, where are enumate the outlet process, elaboration, entrance, and extensión or marketing of the product, It is described too, the significance of them inside the restoration process and the other theme reflects characteristics and requirements of every process that interfere in the restoration process. This work propose to strengthen the process of restoration in the aliments and bevarages management for the Installation to improve and better the quality of the services offered; and by means of them contribute to keep the Installation as a Center of National and International Reference.

  1. Study on Arena-based Simulation Model of Catering Business Service Process%基于Arena的餐饮业服务仿真模型研究

    Institute of Scientific and Technical Information of China (English)

    陶雷; 黄宏香; 陈泳娟; 周业韬

    2015-01-01

    Surrounding a sushi restaurant in Guangzhou, the paper makes series of field investigations and surveys, builds an Arena-based simulation model of the service process, and analyzes the quantitative relationship between the service supply and needs, in response to the indefinite customer request for catering business.%为提前计划和快速响应顾客需求,同时节约成本和确保盈利,文章以某餐厅为例,通过实地调查和流程分析,建立了基于Arena的服务流程仿真模型,分析了服务供给与需求之间的量化关系,为实现供需能力平衡做出有益尝试。

  2. A Plasma Reactor for the Synthesis of High-Temperature Materials: Electro Thermal, Processing and Service Life Characteristics

    Science.gov (United States)

    Galevskiy, G. V.; Rudneva, V. V.; Galevskiy, S. G.; Tomas, K. I.; Zubkov, M. S.

    2016-08-01

    The three-jet direct-flow plasma reactor with a channel diameter of 0.054 m was studied in terms of service life, thermal, technical, and functional capabilities. It was established that the near-optimal combination of thermal efficiency, required specific enthalpy of the plasma-forming gas and its mass flow rate is achieved at a reactor power of 150 kW. The bulk temperature of plasma flow over the rector of 12 gauges long varies within 5500÷3200 K and the wall temperature within 1900÷850 K, when a cylinder from zirconium dioxide of 0.005 m thick is used to thermally insulate the reactor. The specific electric power reaches a high of 1214 MW/m3. The rated service life of electrodes is 4700 hours for a copper anode and 111 hours for a tungsten cathode. The projected contamination of carbides and borides with elec-trode-erosion products doesn't exceed 0.0001% of copper and 0.00002% of tungsten.

  3. Framing in policy processes: a case study from hospital planning in the National Health Service in England.

    Science.gov (United States)

    Jones, Lorelei; Exworthy, Mark

    2015-01-01

    This paper reports from an ethnographic study of hospital planning in England undertaken between 2006 and 2009. We explored how a policy to centralise hospital services was espoused in national policy documents, how this shifted over time and how it was translated in practice. We found that policy texts defined hospital planning as a clinical issue and framed decisions to close hospitals or hospital departments as based on the evidence and necessary to ensure safety. We interpreted this framing as a rhetorical strategy for implementing organisational change in the context of community resistance to service closure and a concomitant policy emphasising the importance of public and patient involvement in planning. Although the persuasive power of the framing was limited, a more insidious form of power was identified in the way the framing disguised the political nature of the issue by defining it as a clinical problem. We conclude by discussing how the clinical rationale constrains public participation in decisions about the delivery and organisation of healthcare and restricts the extent to which alternative courses of action can be considered. PMID:25461877

  4. 景观格局与生态过程的关系及其对生态系统服务的影响%Discussion on Links Among Landscape Pattern,Ecological Process, and Ecosystem Services

    Institute of Scientific and Technical Information of China (English)

    苏常红; 傅伯杰

    2012-01-01

    Landscape pattern and ecological process are the major contents of landscape ecology. The close interactions between landscape patter and ecological process created landscape function, which constituted the bulk of ecosystem services. Due to ever-increasing influence of human being on natural resources and environment, the ecosystems are confronted by tough challenges embodied by structural damages and functional disorders. This article discusses the couplings between landscape pattern and ecological process, the effects on ecosystem services, and their application in ecosystem management.

  5. Presentation of an approach for adapting software production process based ISO/IEC 12207 to ITIL Service

    Directory of Open Access Journals (Sweden)

    Samira Haghighatfar

    2013-05-01

    Full Text Available The standard ISO/IEC 12207 is software life cycle standard that not only provides a framework for executable effective method for production and development software, but also can ensure that organizational goals are realized properly. In this paper, ITIL standard shall be used for better process control and management and providing a common language and syntax between stakeholders. In addition, the process of mapping between these two standards shall be considered.

  6. Analytics-as-a-Service in a Multi-Cloud Environment through Semantically enabled Hierarchical Data Processing

    OpenAIRE

    Jayaraman, Prem Prakash; Perera, Charith; Georgakopoulos, Dimitrios; Dustdar, Schahram; Thakker, Dhavalkumar; Ranjan, Rajiv

    2016-01-01

    A large number of cloud middleware platforms and tools are deployed to support a variety of Internet of Things (IoT) data analytics tasks. It is a common practice that such cloud platforms are only used by its owners to achieve their primary and predefined objectives, where raw and processed data are only consumed by them. However, allowing third parties to access processed data to achieve their own objectives significantly increases integration, cooperation, and can also lead to innovative u...

  7. Building Service Provider Capabilities

    DEFF Research Database (Denmark)

    Brandl, Kristin; Jaura, Manya; Ørberg Jensen, Peter D.

    process. We find that clients influence the development of human capital capabilities and management capabilities in reciprocally produced services. While in sequential produced services clients influence the development of organizational capital capabilities and management capital capabilities....

  8. Service refinement

    Institute of Scientific and Technical Information of China (English)

    HE JiFeng

    2008-01-01

    This paper presents a refinement calculus for service components. We model the behaviour of individual service by a guarded design, which enables one to separate the responsibility of clients from the commitment made by the system, and to iden-tify a component by a set of failures and divergences. Protocols are introduced to coordinate the interactions between a component with the external environment. We adopt the notion of process refinement to formalize the substitutivity of components, and provide a complete proof method based on the notion of simulations.

  9. Disentangling trade-offs and synergies around ecosystem services with the influence network framework: illustration from a consultative process over the French Alps

    Directory of Open Access Journals (Sweden)

    Emilie Crouzat

    2016-06-01

    Full Text Available An important aspect of sustainability is to maintain biodiversity and ecosystem functioning while improving human well-being. For this, the ecosystem service (ES approach has the potential to bridge the still existing gap between ecological management and social development, especially by focusing on trade-offs and synergies between ES and between their beneficiaries. Several frameworks have been proposed to account for trade-offs and synergies between ES, and between ES and other components of social-ecological systems. However, to date, insufficient explicit attention has been paid to the three facets encompassed in the ES concept, namely potential supply, demand, and use, leading to incomplete descriptions of ES interactions. We expand on previous frameworks by proposing a new influence network framework (INF based on an explicit consideration of influence relationships between these three ES facets, biodiversity, and external driving variables. We tested its ability to provide a comprehensive view of complex social-ecological interactions around ES through a consultative process focused on environmental management in the French Alps. We synthetized the interactions mentioned during this consultative process and grouped variables according to their overall propensity to influence or be influenced by the system. The resulting directed sequence of influences distinguished between: (1 mostly influential variables (dynamic social variables and ecological state variables, (2 target variables (provisioning and cultural services, and (3 mostly impacted variables (regulating services and biodiversity parameters. We discussed possible reasons for the discrepancies between actual and perceived influences and proposed options to overcome them. We demonstrated that the INF holds the potential to deliver collective assessments of ES relations by: (1 including ecological as well as social aspects, (2 providing opportunities for colearning processes between

  10. The controversy over the restructuring of perinatal emergency services in Portugal and the importance of citizen participation in health care decision-making processes.

    Science.gov (United States)

    Matos, Ana Raquel

    2015-01-01

    This article explores the controversial decision made by the Ministry of Health to restructure the perinatal emergency services in Portugal in 2006. Particular emphasis is given to the protests held across the country against, the actors involved, and the arguments put forward for and against the measure, in an attempt to understand the forms of knowledge and experiences brought to the discussion about the issues raised by the decision, and how different forms of knowledge are reconciled under a democratic process. In addition, this article explores the importance of citizen participation, including that which emerges from conflicting relations, in the formulation of health policies. PMID:26331640

  11. Medical Virtual Public Services

    Directory of Open Access Journals (Sweden)

    Iulia SURUGIU

    2008-01-01

    Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. System’s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management – BPM rules and BPEL standards.

  12. IRQN award paper: Operational rounds: a practical administrative process to improve safety and clinical services in radiology.

    Science.gov (United States)

    Donnelly, Lane F; Dickerson, Julie M; Lehkamp, Todd W; Gessner, Kevin E; Moskovitz, Jay; Hutchinson, Sally

    2008-11-01

    As part of a patient safety program in the authors' department of radiology, operational rounds have been instituted. This process consists of radiology leaders' visiting imaging divisions at the site of imaging and discussing frontline employees' concerns about patient safety, the quality of care, and patient and family satisfaction. Operational rounds are executed at a time to optimize the number of attendees. Minutes that describe the issues identified, persons responsible for improvement, and updated improvement plan status are available to employees online. Via this process, multiple patient safety and other issues have been identified and remedied. The authors believe that the process has improved patient safety, the quality of care, and the efficiency of operations. Since the inception of the safety program, the mean number of days between serious safety events involving radiology has doubled. The authors review the background around such walk rounds, describe their particular program, and give multiple illustrative examples of issues identified and improvement plans put in place.

  13. New energy conversion processes and neglected auxiliary systems - a treasure trove for energy service providers; Neue Techniken und vernachlaessigte Nebenanlagen - eine Fundgrube fuer Energiedienstleister

    Energy Technology Data Exchange (ETDEWEB)

    Jochem, E.

    1998-12-31

    The paper shows that apart from the risks, the deregulation of the energy sector also offered new chances, which recently materialized in three emerging independent trends, initiating innovative approaches for energy conversion and applications and demand for new knowledge-based, near-production energy services as a new field for engineers: Providers of energy efficiency-related technology widen their capabilities by adding the new business segment of energy service marketing. Industrial energy users more strongly consider outsourcing of energy conversion systems and the relevant contracting schemes as an option for reducing energy costs. Public enterprise as energy users started following this trend, all the more as insufficient financial resources do not permit them to reinvest. The paper discusses the conversion processes which currently open up promising chances for energy service producers. (orig./CB) [Deutsch] Neben Gefahren, die inhaerentes Merkmal der Liberalisierung sind, zeichnen sich drei unabhaengige Entwicklungen ab, die innovative Initiativen in der Energiewandlung und -nutzung staerken und wissensintensive produktionsnahe Dienstleistungen als zentrale Aufgabe fuer den Ingenieur initieren: - Die Energieeffizienz-Technologieanbieter nehmen die Energiedienstleistungen in ihre Angebotspalette auf. - Die betrieblichen Energieanwender beginnen zunehmend, ueber das Outsourcing energiewandelnder Anlagen Energiekosten zu senken. - Die oeffentliche Hand als Energieanwender beginnt aehnlich zu denken, zumal sie infolge der hohen Verschuldung unzureichende finanzielle Mittel fuer Reinvestitionen hat. Hierueber sei kurz berichtet, bevor auf die Techniken eingegangen wird, die sich besonders aus heutiger Sicht fuer Energiedienstleister eignen. (orig./RHM)

  14. 41 CFR 102-33.95 - What is the process for budgeting to acquire commercial aviation services (CAS)?

    Science.gov (United States)

    2010-07-01

    ... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false What is the process for... Property Management Federal Property Management Regulations System (Continued) FEDERAL MANAGEMENT REGULATION PERSONAL PROPERTY 33-MANAGEMENT OF GOVERNMENT AIRCRAFT Acquiring Government Aircraft and...

  15. Development of methodology for in-service measurement of transient response of process instrument used in LMFBR

    Energy Technology Data Exchange (ETDEWEB)

    Ueda, Masashi; Endou, Akira [Japan Nuclear Cycle Development Inst., International Corporation and Technology Development Center, Tsuruga Head Office, Tsuruga, Fukui (Japan); Tomobe, Katsuma; Setoguchi, Keiichi

    1999-12-01

    As a sensor's response depends on the operating conditions such as thermo-hydraulics, it is desirable to develop a measuring method of the sensor response at as-installed operating conditions. In-service measuring methods were, therefore, developed for the sensor response time measurements. If the physical quantity to be measured has higher frequency fluctuation than the sensor's frequency response, the dynamics of sensor is reflected to the output fluctuation. Then, the sensor response characteristic may be derived from the AR model parameters filled to the output fluctuations. The inclusion of the AR (auto regressive) model with exogenous input (ARX model) is a straightforward method when the physical variable to be measured has a faster response than the sensor response. The subassembly outlet thermocouple response measured using the AR model agreed fairly well with that measured using the ARX model with the eddy-current thermometer output as the exogenous input. The electromagnetic-flowmeter (EMF) response time was estimated using the AR model only when the fluctuation of the flow rate was faster than the EMF response. However, it can be concluded that the EMF response is faster than the measured value by means of AR model. (author)

  16. To be truly alive: motivation among prison inmate hospice volunteers and the transformative process of end-of-life peer care service.

    Science.gov (United States)

    Cloyes, Kristin G; Rosenkranz, Susan J; Wold, Dawn; Berry, Patricia H; Supiano, Katherine P

    2014-11-01

    Some US prisons are meeting the growing need for end-of-life care through inmate volunteer programs, yet knowledge of the motivations of inmate caregivers is underdeveloped. This study explored the motivations of inmate hospice volunteers from across Louisiana State (n = 75) through an open-ended survey, a grounded theory approach to analysis, and comparison of responses by experience level and gender. Participants expressed complex motivations; Inter-related themes on personal growth, social responsibility and ethical service to vulnerable peers suggested that inmate caregivers experience an underlying process of personal and social transformation, from hospice as a source of positive self-identity to peer-caregiving as a foundation for community. Better understanding of inmate caregiver motivations and processes will help prisons devise effective and sustainable end of life peer-care programs. PMID:24071627

  17. Services-oriented architecture for adaptive and intelligent data acquisition and processing systems in long pulse fusion experiments

    International Nuclear Information System (INIS)

    Advanced software tools for implementing nodes in distributed data acquisition systems (DDAQ) are essential for implementing long duration experiments. Nodes need local processing capabilities for implementing 'on line' and 'real time' analysis. Data reduction techniques and pattern recognitions solutions can be implemented in ITMS (Intelligent Test and Measurement System). User's processing algorithms are implemented in a high level graphical language (LabVIEW). DAQ must be integrated in complex network using SOA solutions. JINI provides this mechanism and simplifies use, setup, supervision and software update. Advanced timing and synchronization are essential tools in the next generation of advanced DAQs and SCXML is a 'powerful' tool for implementing Intelligent DAQ systems for long pulse fusion experiments

  18. Framework of Six Sigma implementation analysis on SMEs in Malaysia for information technology services, products and processes

    OpenAIRE

    Wong, Whee Yen; [...

    2015-01-01

    For the past two decades, the majority of Malaysia’s IT companies have been widely adopting a Quality Assurance (QA) approach as a basis for self-improvement and internal-assessment in IT project management. Quality Control (QC) is a comprehensive top-down observation approach used to fulfill requirements for quality outputs which focuses on the aspect of process outputs evaluation. However in the Malaysian context, QC and combination of QA and QC as a means of quality improvement approaches ...

  19. A Case Study on Improving Intensive Care Unit (ICU) Services Reliability: By Using Process Failure Mode and Effects Analysis (PFMEA)

    Science.gov (United States)

    Yousefinezhadi, Taraneh; Jannesar Nobari, Farnaz Attar; Goodari, Faranak Behzadi; Arab, Mohammad

    2016-01-01

    Introduction: In any complex human system, human error is inevitable and shows that can’t be eliminated by blaming wrong doers. So with the aim of improving Intensive Care Units (ICU) reliability in hospitals, this research tries to identify and analyze ICU’s process failure modes at the point of systematic approach to errors. Methods: In this descriptive research, data was gathered qualitatively by observations, document reviews, and Focus Group Discussions (FGDs) with the process owners in two selected ICUs in Tehran in 2014. But, data analysis was quantitative, based on failures’ Risk Priority Number (RPN) at the base of Failure Modes and Effects Analysis (FMEA) method used. Besides, some causes of failures were analyzed by qualitative Eindhoven Classification Model (ECM). Results: Through FMEA methodology, 378 potential failure modes from 180 ICU activities in hospital A and 184 potential failures from 99 ICU activities in hospital B were identified and evaluated. Then with 90% reliability (RPN≥100), totally 18 failures in hospital A and 42 ones in hospital B were identified as non-acceptable risks and then their causes were analyzed by ECM. Conclusions: Applying of modified PFMEA for improving two selected ICUs’ processes reliability in two different kinds of hospitals shows that this method empowers staff to identify, evaluate, prioritize and analyze all potential failure modes and also make them eager to identify their causes, recommend corrective actions and even participate in improving process without feeling blamed by top management. Moreover, by combining FMEA and ECM, team members can easily identify failure causes at the point of health care perspectives. PMID:27157162

  20. The Public Policy Process for Health Service Institutional Change in Iran: Theory and conceptual Framework of the Study

    Directory of Open Access Journals (Sweden)

    H Bohloli

    2005-10-01

    Full Text Available Parsons (1995 states that ‘Policy analysis is an approach to public policy that aims to integrate and contextualize models and research from those disciplines which have a problem and policy orientation’. Theories about policy making are concerned with process as well as outcomes and numerous groups are concerned about the policy process, including policy-makers, donors and international organizations as well as policy analysts. In health, research needs to be broadened to examine not only policy content, but also the process by which policy is formulated and implemented. The purpose of this research is to clarify the policy process, particularly policy formulation for organizational change in Iranian health institutions and to review the role of stakeholders, including health sector unions and professional organizations over the period 1980 to 2000.. This research analyzes the political mechanisms for making and controlling health institutional policy in Iran and illustrates how Iran’s power centre, affiliated with its public culture, was able to endorse a health policy or exercise a veto over health policy in both government and private contexts, and then how it gradually lost its hegemony as the politically reformed state became more firmly established. The research is also intended to provide an overview of existing theory of public policy formulation and to adapt and develop such theory in order to provide the means by which the impacts of policies for institutional change of Iranian health sector can be understood. This research is planned as a qualitative study, employing both documentary analysis and in–depth interviews.

  1. 精益六西格玛改进服务流程的实证分析%Empirical Analysis of Lean Six Sigma Improving Service Process

    Institute of Scientific and Technical Information of China (English)

    梁洨洁; 陈晓雯

    2014-01-01

    Lean Six Sigma (LSS) can improve the service process by using the VDMAIC. Taking Bank A for an example, in the remittance service of sales network, Bank A collects and analyzes data and utilizes the improved tools, which successfully optimizes the remittance business process, reduces the operating time, improve customer satisfaction and reduce the workload of clerks.%精益六西格玛通过收集客户之声、界定、测量、分析、改进和控制进行服务流程改进,深层挖掘银行业务的潜力,减少浪费。以A银行在营业网点的汇款业务为例,通过数据的采集以及分析,运用科学的改进工具,使得汇款业务流程进一步优化,业务操作时间减少,提高了银行顾客满意度,减小业务员的工作强度。

  2. Object Management Group object transaction service based on an X/Open and International Organization for Standardization open systems interconnection transaction processing kernel

    Science.gov (United States)

    Liang, J.; Sédillot, S.; Traverson, B.

    1997-09-01

    This paper addresses federation of a transactional object standard - Object Management Group (OMG) object transaction service (OTS) - with the X/Open distributed transaction processing (DTP) model and International Organization for Standardization (ISO) open systems interconnection (OSI) transaction processing (TP) communication protocol. The two-phase commit propagation rules within a distributed transaction tree are similar in the X/Open, ISO and OMG models. Building an OTS on an OSI TP protocol machine is possible because the two specifications are somewhat complementary. OTS defines a set of external interfaces without specific internal protocol machine, while OSI TP specifies an internal protocol machine without any application programming interface. Given these observations, and having already implemented an X/Open two-phase commit transaction toolkit based on an OSI TP protocol machine, we analyse the feasibility of using this implementation as a transaction service provider for OMG interfaces. Based on the favourable result of this feasibility study, we are implementing an OTS compliant system, which, by initiating the extensibility and openness strengths of OSI TP, is able to provide interoperability between X/Open DTP and OMG OTS models.

  3. The effect of Dynamic and Interactive Mathematics Learning Environments (DIMLE, supporting multiple representations, on perceptions of elementary mathematics pre-service teachers in problem solving process

    Directory of Open Access Journals (Sweden)

    Ş. Özdemir

    2013-07-01

    Full Text Available Mathematics is an important discipline, providing crucial tools, such as problem solving, to improve our cognitive abilities. In order to solve a problem, it is better to envision and represent through multiple means. Multiple representations can help a person to redefine a problem with his/her own words in that envisioning process. Dynamic and Interactive Mathematics Learning Environments (DIMLE, allow multiple representations in mathematics and therefore provide opportunities to explore, to explain, and to model (Karadag & McDougall, 2009 mathematical subjects or concepts. The goal of this study is to explore the effect of multiple representations on perceptions of elementary mathematics pre-service teachers in problem solving process. Hence, ten representations, which dynamically represent a word problem, are created by using one of the DIMLE, GeoGebra. The sample group consists of elementary mathematics pre-service teachers (n=17. In order to precisely analyze the data, which are gathered from sample group, quan-qual mix method was used. Consequently, the use of multiple representations, which were prepared by DIMLE, cause to a mental demand for the other mathematical concepts except for understanding and solving a problem.

  4. [The role of cultural identities and public health services in the municipalization process taken place in recent decades on small towns of Rio Grande do Sul, Brazil].

    Science.gov (United States)

    Mejía, Margarita Gaviria; Périco, Eduardo; Oliveira, Laura Barbieri

    2015-05-01

    The paper presents a preliminary results of an ethnographic study in which we observe how is socially experienced the municipality process in six counties of the Forqueta Watershed in Rio Grande do Sul, where the municipal fragmentation has been used as an administrative strategy since the 1990s. Deal about cultural elements and social actions that support construction and/or reconstruction identities to define territories-county's borders. Sociological and anthropological theories have been used to think the identities and the assumption that the integration of social spaces into a territory creates the social necessity to produce a territorial identity, closely linked to a socio-political context and cultural setting. We realize that the decentralization process in small municipalities helps stem the rural exodus, being health services determinant in curbing the migratory flow that characterized these locations reality in recent decades as a result of the agribusiness growth. Today, in these same places, health services represent the main support of collective identity with the territory-county and, instead of emigration, stimulate the immigration. PMID:26017964

  5. Method for Transforming Layered Service Process into Executable BPEL%层次化服务流程向可执行BPEL转换的方法

    Institute of Scientific and Technical Information of China (English)

    王朔; 王忠杰; 于梦; 徐晓飞

    2015-01-01

    Artificial intelligence (AI) planning based service composition algorithms generate layered service process (LSP) which is executed and driven by data flow between service activities instead of the control flow in traditional block-structured service processes. To enable LSP to be executed directly on business process execution language (BPEL) engines, this paper researches on a method of transforming LSP into BPEL and pursues the optimization of execution efficiency of the obtained BPEL. Firstly this paper presents the formal model of LSP, and analyzes three typical transformation strategies from LSP to BPEL, i.e., partition by nodes, partition by layers, and partition by blocks, including the performance comparison among them. Aiming at the“partition by layers”strategy, this paper proposes nine rules to guide the partition of LSP into blocks with the maximum concurrency degree during the BPEL execution, and presents a block-partition algorithm and a block-merge algorithm to generate the corresponding BPEL. Through an LSP case, this paper demonstrates the transformation process, and the experimental results validate that the proposed method can obtain better performance than other transformation strategies.%基于人工智能规划的服务组合算法得到的组合方案是一种层次化服务流程(layered service process, LSP),由服务之间的数据流(而非传统块结构流程中的控制结构)加以驱动执行。为使该类服务流程能在业务  过程执行语言(business process execution language,BPEL)引擎上直接执行,研究了将LSP转换为BPEL的方法,追求BPEL执行效率的优化。给出了LSP的形式化模型,分析了将LSP转换为BPEL的3种策略(完全拆分、按层拆分、按块拆分),定性对比了三者之间的性能优劣。针对按块拆分策略,提出了9条规则用于对LSP的拆分,提出了块拆分算法和块合并算法。通过一个LSP案例对转换过程进

  6. Implementation of OGC Web Map Service Based on Web Service

    Institute of Scientific and Technical Information of China (English)

    JIA Wenjue; CHEN Yumin; GONG Jianya

    2004-01-01

    OGC Web Map Service is one kind of OGC Portrayal Services belongs to OGC Web Service model and it provides multi-platform interoperability of spatial data set. This paper presents a method for implementing OGC Web Map Service based on Web Service technique and introduces the detailed process.

  7. Educational Service Improvement Cycle

    OpenAIRE

    Rothe, Hannes

    2016-01-01

    Terms like e-, m- or Blended Learning show, currently many educational services are supported by web technologies. Within such services predominant parts of learner’s usage processes are hidden from the educator’s perception. In front of a service-dominant logic understanding usage processes is essential to comprehend the value-co-creation of educators and learners. Learning analytics may hold methods to enable a continual improvement process by collecting and analyzing usage data. A systemat...

  8. Use of a mini-computer for the processing of medical records in a radioisotope cardiac functional investigation service

    International Nuclear Information System (INIS)

    The aim of this work is to familiarize medical users with informatics and to show what advantages can offer this technique in the handling of medical records. The field is limited here to isotopic functional explorations in cardiology, but obviously this data processing method can be applied to any isolated problem. Considering the invaluable contribution of nuclear medicine to coronary deficiency, on which 2/3 of the scintigraphic or gamma camera explorations are carried out, the study of results is centred on this branch of pathology

  9. Patient as Center to reengineer Service process%以病人为中心再造服务流程

    Institute of Scientific and Technical Information of China (English)

    张玉侠

    2007-01-01

    @@ 业务流程再造(business process reengineering,BPR)是美国的迈克尔·哈默博士于1990年首次提出.即在全面质量管理、精益生产、及时制造、零缺陷上发展出来的一种全面改革组织经营、提高整体竞争实力的变革和模式.

  10. Deriving a research agenda for a financial service industry's methodology for carrying out business process re-engineering

    Directory of Open Access Journals (Sweden)

    Kader, I. A.

    2016-05-01

    Full Text Available Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR. This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others.

  11. Soil cover patterns and SOC dynamics impacts on the soil processes, land management and ecosystem services in Central Region of Russia

    Science.gov (United States)

    Vasenev, Ivan; Chernikov, Vladimir; Yashin, Ivan; Geraskin, Mikhail; Morev, Dmitriy

    2014-05-01

    In the Central Region of Russia (CRR) the soil cover patterns usually play the very important role in the soil forming and degradation processes (SFP & SDP) potential and current rates, soil organic carbon (SOC) dynamics and pools, greenhouse gases (GHG) emissions and soluble SOC fluxes that we need take into attention for better assessment of the natural and especially man-changed ecosystems' services and for best land-use practices development. Central Region of Russia is the biggest one in RF according to its population and role in the economy. CRR is characterized by high spatial variability of soil cover due to as original landscape heterogeneity as complicated history of land-use practices during last 700 years. Our long-term researches include the wide zonal-provincial set of representative ecosystems and soil cover patterns with different types and history of land-use (forest, meadow-steppe and agricultural ones) from middle-taiga to steppe zones with different level of continentality. The carried out more than 30-years region- and local-scale researches of representative natural and rural landscapes in Tver', Yaroslavl', Kaluga, Moscow, Vladimir, Saransk (Mordovia), Kursk, Orel, Tambov, Voronezh and Saratov oblasts give us the interregional multi-factorial matrix of elementary soil cover patterns (ESCP) with different soil forming and degradation processes rates and soil organic carbon dynamics due to regionally specific soil-geomorphologic features, environmental and dominated microclimate conditions, land-use current practices and history. The validation and ranging of the limiting factors of SFP and SDP develop¬ment, soil carbon dynamics and sequestration potential, ecosystem (agroecosystem) principal services, land functional qualities and agroecological state have been done for dominating and most dynamical components of ESCP regional-typological forms - with application of SOC structure analysis, regional and local GIS, soil spatial patterns detail

  12. Service Composition in Service Oriented Product Line

    Directory of Open Access Journals (Sweden)

    Fatemeh Mafi

    2010-12-01

    Full Text Available The paradigm of Service Oriented Architecture (SOA and Software Product Line Engineering (SPLE discipline facilitate the development of families of software-intensive products. Software Product Linepractices can be leveraged to support the development of service-oriented applications to promote the reusability of assets throughout the iterative and incremental development of software product families. Such approach enables various service oriented business processes and software products of the same family to be ystematically created and integrated. [4] In this way service composition is an important task to produce new product/service withusing the core assets. In this paper we try to explain the service composition in service oriented product line.

  13. Service Composition in Service Oriented Product Line

    OpenAIRE

    Fatemeh Mafi; Shahriar Mafi,; Mehran Mohsenzadeh

    2010-01-01

    The paradigm of Service Oriented Architecture (SOA) and Software Product Line Engineering (SPLE) discipline facilitate the development of families of software-intensive products. Software Product Linepractices can be leveraged to support the development of service-oriented applications to promote the reusability of assets throughout the iterative and incremental development of software product families. Such approach enables various service oriented business processes and software products of...

  14. Services in innovation - Innovation in services

    OpenAIRE

    Hauknes, Johan

    1998-01-01

    There has been a considerable gap between efforts to understand innovation and other change processes, and ongoing structural changes in national economies. The SI4S project has aimed at developing concepts, empirical evidence and proposals for practical action concerning the role of services in European innovation systems. The general objectives were to map, understand and analyse the changing role of services and service innovations as users, carriers, shapers and sources of innovations in ...

  15. 某三甲医院病案复印服务流程再造的实证分析%An Empirical Analysis of the Process Reengineering in a Hospital Medical Record Service

    Institute of Scientific and Technical Information of China (English)

    孔德香; 李建; 杜静; 李燕

    2015-01-01

    Challenges arise to the hospital information management when there are institutionalized conflict with the patient 's medical record photocopying services and the conflict between shortage of investment services and the increasing workload. A-doption of process reengineering method is one of the ways to achieve the purpose of the service. Through a empirical analysis for a hospital in Jiangsu Province, it is found that process reengineering services can be achieved by reducing and simplifying the process chain and upgrading service efficiency, thereby improving service trips per unit time and increasing the amount of photocopying services.%病案复印服务的制度化与服务效率的矛盾及服务投入不足与日益工作量增长的矛盾对医院信息化管理提出了挑战。采用流程再造方法是实现服务宗旨的途径之一。通过对江苏省某三甲医院的实证分析,流程再造可以通过减少和简化服务流程环节,提高服务效率,从而提高单位时间内服务人次,实现复印服务量的增加。

  16. Knowledge Services for Distributed Service Integration

    OpenAIRE

    Chen, Liming; Cox, Simon J.; Goble, Carole; Roberts, A; Shadbolt, Nigel; Smart, Paul; Tao, Feng

    2002-01-01

    Key Objectives: Introduce a service-oriented approach for the provision of knowledge-based support for distributed computing, develop a generic knowledge service architecture to realise this approach, and apply this approach to design search and optimisation in order to enhance the design development process.

  17. Study on dynamic services composition of web services based on BPEL

    Science.gov (United States)

    Gao, Jinyue; Huang, Fei; Zhang, Gongxuan

    2013-12-01

    From the core concepts of SOA (Service-Oriented Architecture) ——"Service" starting the service composition is discussed in detail, from the service relationships network modeling, services dynamic composition approach based on Business Process Execution Language BPEL (Business Process Execution Language) is proposed in this paper, meanwhile two concepts of service agent and service quality are described, which achieve the service process dynamic execution.

  18. Service Gateway

    Institute of Scientific and Technical Information of China (English)

    WANG Guozhong; HOU Gang; HUANG Zeqing

    2003-01-01

    This article focuses on the service gateway which implements the Open Service gateway Initiative (OSGI), it manages voice, data, Internet, and multimedia communications to and from the home, office and other locations. This service gateway can also function as an application server for a range of high value services such as energy management and control, safety and security services, health care monitoring services, device control and maintenance, electronic commerce services and more.

  19. The use of outcome and process indicators to incentivize integrated care for frail older people: a case study of primary care services in Sweden

    Directory of Open Access Journals (Sweden)

    Anders Lars Anell

    2014-12-01

    Full Text Available Background: A number of reforms have been implemented in Swedish health care to support integrated care for frail older people and to reduce utilization of hospital care by this group. Outcomes and process indicators have been used in pay-for-performance (P4P schemes by both national and local governments to support developments. Objective: To analyse limitations in the use of outcome and process indicators to incentivize integrated care for elderly patients with significant health care needs in the context of primary care. Method: Data were collected from the Region Skåne county council. Eight primary care providers and associated community services were compared in a ranking exercise based on information from interviews and registered data. Registered data from 150 primary care providers were analysed in regression models. Results and conclusion: Both the ranking exercise and regression models revealed important problems related to risk-adjustment, attribution, randomness and measurement fixation when using indicators in P4P schemes and for external accountability purposes. Instead of using indicators in incentive schemes targeting individual providers, indicators may be used for diagnostic purposes and to support development of new knowledge, targeting local systems that move beyond organizational boundaries.

  20. The use of outcome and process indicators to incentivize integrated care for frail older people: a case study of primary care services in Sweden

    Directory of Open Access Journals (Sweden)

    Anders Lars Anell

    2014-12-01

    Full Text Available Background: A number of reforms have been implemented in Swedish health care to support integrated care for frail older people and to reduce utilization of hospital care by this group. Outcomes and process indicators have been used in pay-for-performance (P4P schemes by both national and local governments to support developments.Objective: To analyse limitations in the use of outcome and process indicators to incentivize integrated care for elderly patients with significant health care needs in the context of primary care.Method: Data were collected from the Region Skåne county council. Eight primary care providers and associated community services were compared in a ranking exercise based on information from interviews and registered data. Registered data from 150 primary care providers were analysed in regression models.Results and conclusion: Both the ranking exercise and regression models revealed important problems related to risk-adjustment, attribution, randomness and measurement fixation when using indicators in P4P schemes and for external accountability purposes. Instead of using indicators in incentive schemes targeting individual providers, indicators may be used for diagnostic purposes and to support development of new knowledge, targeting local systems that move beyond organizational boundaries.

  1. Data mining for service

    CERN Document Server

    2014-01-01

    Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous, complex, distributed, etc. Data mining is a series of processes which include collecting and accumulating data, modeling phenomena, and discovering new information, and it is one of the most important steps to scientific analysis of the processes of services.  Data mining application in services requires a thorough understanding of the characteristics of each service and knowledge of the compatibility of data mining technology within each particular service, rather than knowledge only in calculation speed and prediction accuracy. Varied examples of services provided in this book will help readers understand the relation between services and data mining technology. This book is intended to stimulate interest among researchers and practitioners in the relation between data mining technology and its application to ...

  2. Arquitectura orientada a servicios para software de apoyo para el proceso personal de software A service oriented architecture for the implementation of the personal software process

    Directory of Open Access Journals (Sweden)

    Erick Salinas

    2011-06-01

    Full Text Available El presente trabajo describe una arquitectura orientada a servicios para un software que tiene como objetivo facilitar la implementación de un Proceso Personal de Software en un equipo de desarrollo u organización. Entre las características que posee este software y que son relevantes de mencionar están las de entregar extensibilidad e independencia, esto se ve reflejado en la facilidad para agregar nuevas herramientas al proceso de desarrollo de software integradas al Proceso Personal de Software con un máximo de independencia de sistemas operativos y lenguajes de programación. El software implementado realiza la recolección de los datos necesarios para el Proceso Personal de Software casi completamente automática, considerando que el administrador solamente clasifica los errores que pueden ocurrir cuando se utiliza algún lenguaje de programación en particular, entre otras pequeñas tareas. Esta facilidad de uso hace que la implementación del Proceso Personal de Software se realice exitosamente con un bajo esfuerzo requerido por los integrantes del equipo de desarrollo.This work describes a service oriented architecture of a software application that facilitates the implementation of the Personal Software Process by a development team or an organization. Some of the characteristics of this software and which are important to mention are extensibility and technical environment independence. These characteristics facilitate the process of adding new tools to the software development process integrating them to the Personal Software Process independently of the operating systems and programming languages being used. The implemented software undertakes the data collection necessary to the Personal Software Process almost automatically, since the administrator must only classify the errors that may occur when a particular programming language is used, among other small tasks. This ease of use approach helps to make the implementation of

  3. An Assessment of the Human Subjects Protection Review Process for Exempt Research.

    Science.gov (United States)

    Loe, Jonathan D; Winkelman, D Alex; Robertson, Christopher T

    2016-09-01

    Medical and public health research includes surveys, interviews, and biospecimens - techniques that do not present substantial risks to subjects. Consequently, this research is exempt from regulation under the Federal Common Rule. Nevertheless, at many institutions, exempt research is frequently subject to the same regulatory process that is required for non-exempt research, requiring the consumption of time and resources for review by Institutional Review Board members or staff. The federal government has indicated an intention to reform and centralize this system, but has not yet specified the form that it will use instead. By examining the policies of the top 50 research institutions, this article assesses institutional practices surrounding exempt research, quantifies the extent of exempt-research review requirements, documents a problem of "over-compliance," and makes recommendations for reform. PMID:27587452

  4. A Community-Based, Technology-Supported Health Service for Detecting and Preventing Frailty among Older Adults: A Participatory Design Development Process.

    Science.gov (United States)

    van Velsen, Lex; Illario, Maddalena; Jansen-Kosterink, Stephanie; Crola, Catherine; Di Somma, Carolina; Colao, Annamaria; Vollenbroek-Hutten, Miriam

    2015-01-01

    Frailty is a multifaceted condition that affects many older adults and marks decline on areas such as cognition, physical condition, and nutritional status. Frail individuals are at increased risk for the development of disability, dementia, and falls. There are hardly any health services that enable the identification of prefrail individuals and that focus on prevention of further functional decline. In this paper, we discuss the development of a community-based, technology-supported health service for detecting prefrailty and preventing frailty and further functional decline via participatory design with a wide range of stakeholders. The result is an innovative service model in which an online platform supports the integration of traditional services with novel, Information Communication Technology supported tools. This service is capable of supporting the different phases of screening and offers training services, by also integrating them with community-based services. The service model can be used as a basis for developing similar services within a wide range of healthcare systems. We present the service model, the general functioning of the technology platform, and the different ways in which screening for and prevention of frailty has been localized. Finally, we reflect on the added value of participatory design for creating such health services.

  5. Business Process Flow Diagrams in Tissue Bank Informatics System Design, and Identification and Communication of Best Practices: The Pharmaceutical Industry Experience.

    Science.gov (United States)

    McDonald, Sandra A; Velasco, Elizabeth; Ilasi, Nicholas T

    2010-12-01

    Pfizer, Inc.'s Tissue Bank, in conjunction with Pfizer's BioBank (biofluid repository), endeavored to create an overarching internal software package to cover all general functions of both research facilities, including sample receipt, reconciliation, processing, storage, and ordering. Business process flow diagrams were developed by the Tissue Bank and Informatics teams as a way of characterizing best practices both within the Bank and in its interactions with key internal and external stakeholders. Besides serving as a first step for the software development, such formalized process maps greatly assisted the identification and communication of best practices and the optimization of current procedures. The diagrams shared here could assist other biospecimen research repositories (both pharmaceutical and other settings) for comparative purposes or as a guide to successful informatics design. Therefore, it is recommended that biorepositories consider establishing formalized business process flow diagrams for their laboratories, to address these objectives of communication and strategy.

  6. The Competitive Advantage: Client Service.

    Science.gov (United States)

    Leffel, Linda G.; DeBord, Karen B.

    The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…

  7. Services and Services Innovation

    OpenAIRE

    Gallouj, FaÏz; Windrum, Paul

    2009-01-01

    International audience We have witnessed a dramatic transformation of the US and western European economies in just twenty years. Built on manufacturing, today these are indubitably services-based economies. The transformation raises a number of important issues for economists, and for evolutionary economists in particular for they have long highlighted the importance of innovation and structural change in their treatment of industrial organisation, employment creation, welfare, economic g...

  8. Service Modularity

    DEFF Research Database (Denmark)

    Avlonitis, Viktor; Hsuan, Juliana

    2015-01-01

    The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science...... in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse...

  9. Rethinking Library Service: Improving the User Experience with Service Blueprinting

    Science.gov (United States)

    Pretlow, Cassi; Sobel, Karen

    2015-01-01

    Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

  10. A Psychophysiological Study of Processing HIV/AIDS Public Service Announcements: The Effects of Novelty Appeals, Sexual Appeals, Narrative Versus Statistical Evidence, and Viewer's Sex.

    Science.gov (United States)

    Zhang, Jueman Mandy; Chen, Gina Masullo; Chock, T Makana; Wang, Yi; Ni, Liqiang; Schweisberger, Valarie

    2016-07-01

    This study used self-reports and physiological measures-heart rate (HR) and skin conductance level (SCL)-to examine the effects of novelty appeals, sexual appeals, narrative versus statistical evidence, and viewer's sex on cognitive and emotional processing of HIV/AIDS public service announcements (PSAs) among heterosexually active single college students. Novelty or sexual appeals differently affected self-reported attention and cognitive effort as measured by HR. High- rather than low-novelty HIV/AIDS PSAs, perceived as more attention-eliciting, did not lead to more cognitive effort. High- rather than low-sex HIV/AIDS PSAs, not perceived as more attention-eliciting, led to more cognitive effort as reflected by greater HR deceleration. Novelty or sexual appeals also affected self-reported emotional arousal and SCL differently. HIV/AIDS PSAs with high rather than low levels of novelty or sexual appeals led to greater self-reported arousal, but not greater SCL. Message evidence interacted with message appeals to affect cognitive effort. Participants exerted greater cognitive effort during high- rather than low-novelty narrative HIV/AIDS PSAs, and during low- rather than high-novelty statistical ones. The advantage of high over low sexual appeals was more obvious in statistical than in narrative HIV/AIDS PSAs. Males reported greater emotional arousal than females during high- rather than low-sex HIV/AIDS PSAs. PMID:26642917

  11. E-Commerce B2B Influences in the Process of After-Sales Service in Capital Assets Segment: A Case Study in a Representative Heavy Equipment Company

    Directory of Open Access Journals (Sweden)

    Tiago Correa do Amaral

    2015-06-01

    Full Text Available Competitive strategies are identified as guiding and divergent points between the companies, which in turn ensures the development of the market. More specifically in the capital assets sector, the need to differentiate into support translates into the requirement in machine availability, because only then can provide the return on investment in the acquisition of equipment. The attention in after sales, which aims to support the product in operating condition, is a long-term relationship and that should be performed with excellence in order to provide safety and confidence and, consequently, customer loyalty. The agility of this support and the provisioning of fast solutions is essential for the consumer. Therefore the hypothesis that e-commerce can add value in this process was tested in a representative company of heavy equipment over 70 years market. The study has been driven through exploratory interviews with professionals who work directly in customer relations the heavy equipment segment for construction. Therefore, the aim of this work was to identify how e-commerce can influence the quality of care, response speed and cost savings during the service in after sales in B2B relationships. The results show that the implementation of an information technology tool, such as electronic commerce, can provide a competitive advantage through a more assertive care and optimized in after sales.

  12. 基于SWRL的制造系统知识表达与按需服务过程推理框架%Knowledge expression and service on demand process reasoning framework of manufacturing system based on SWRL

    Institute of Scientific and Technical Information of China (English)

    李从东; 谢天; 汤勇力

    2013-01-01

    To achieve the intelligence of manufacturing system's service process in collaborative manufacturing environment, a paradigm of manufacturing on demand based on Demand-Resources-Service-Process (DRSP) was proposed. Combined with the technologies of ontology, semantic reasoning, a reasoning framework of service process on demand based on Semantic Web Rule Language (SWRL) was for mulated. The ontology concept and relation model of manufacturing needs, resources, services and processes were constructed, and ontology knowledge base of reasoning framework was set up. Dynamic service process thought was generated based on the composition of service on demand. The semantic Web service function semantics and the dynamic service interactive feature of of before and after were described by Input-Output-Precondition-Effect (IOPE) model, and the Description Logic (DL) rules of service process trigger reasoning were extracted. Through the mapping from DL rule to ontology knowledge, SWRL rules were constructed. The application model of reasoning was achieved by Protege and Jess reasoning engine, and validity of the method was demonstrated through the reasoning experiment.%为实现协同制造环境下制造系统服务过程的智能性,提出“需求—资源—服务—过程”为主线的按需制造范式,结合本体、语义推理等技术,提出制造系统基于语义网规则语言的服务过程按需推理框架;建立制造需求、资源、服务、过程的本体概念和关系模型,构建该框架的本体知识库;基于服务按需组合生成动态服务过程思想,运用IOPE模型描述语义Web服务功能语义和动态前后件服务交互特征,提取服务过程触发推理的描述逻辑规则,并通过规则到本体知识属性的映射构建语义规则;运用Protégé和Jess推理引擎实现推理的应用模型,通过推理实验证明了该方法的有效性.

  13. 基于移动在线技术的全流程医疗服务平台建设与应用%The Construction and Application of Whole Processing Medical Service Platform Based on Online Mobile Technology

    Institute of Scientific and Technical Information of China (English)

    王淑; 于广军; 蒋蓓; 魏明月; 凌琦鸣

    2015-01-01

    Based on analysis and study the whole process for patients about pre-hospital medical aid, hospital process optimization and after hospital continuing care, the necessary procedures of traditional treatment process were listed. Whole processing medical service platforms was proposed and build with the online mobile technology, which combine the mobile internet technology, the internet of things (IOT) and intelligent terminal technology. This new service mode were changed and optimized in the whole process of medical service for patients, who had fine, humane, intelligent service experience.%通过分析患者院前辅助就医、院中流程优化、院后持续关怀的就诊全流程,总结出传统就医流程的必需环节,借助物联网、移动互联、智能终端技术,创新性地改变和优化就医关联环节服务模式,构建基于移动在线技术的全流程医疗服务平台体系,改善患者从院前、院中到院后的全程精细化、人性化、智能化的服务体验。

  14. Efficiency in Shared Services

    OpenAIRE

    Prachýl, Lukáš

    2010-01-01

    The thesis describes and analyzes shared services organizations as a management tool to achieve efficiency in the organizations' processes. Paper builds on established theoretical principles, enhance them with up-to-date insights on the current situation and development and create a valuable knowledge base on shared services organizations. Strong emphasis is put on concrete means on how exactly efficiency could be achieved. Major relevant topics such as reasons for shared services, people man...

  15. 流程再造:我国农业科技服务体系构建的新模式%Business Process Reengineering: New Construction Pattern of Agricultural Science And Technology Service System in China

    Institute of Scientific and Technical Information of China (English)

    刘佳; 王岩鑫

    2012-01-01

    The dialectical relations between business process reengineering and service system of agricultural science and technology were analyzed. Moreover, the present situation of agricultural science and technology service system construction and the necessity of process optimization were discussed. It was suggested that pathway for process reengineering of agricultural science and technology service system in China includes renewing service idea, creating good environment, integrating services resources, remodeling organization function, optimizing design and strengthening dynamic assessment.%该文分析了业务流程再造与农业科技服务体系的辩证关系,论述了我国农业科技服务体系建设现状及流程优化的必要性,提出我国农业科技服务体系流程再造的有效途径为更新服务思想、营造良好环境、整合服务资源、重塑组织功能、优化流程设计和加强动态评估等6个方面.

  16. 一种改进的支持外部Web服务集成的过程模型%Integration Process Model of External Web Services in Supply Chain Management System

    Institute of Scientific and Technical Information of China (English)

    蹇崇军

    2012-01-01

    According to the characteristics of supply chain management system, and the integration requirements of Web services in cross-organizational process, a modeling method is introduced for supporting integration of external Web services in Web Service-Based Process Model ( WSBPM). A supply chain management prototype system based on WSBPM model is designed and realized to present a framework for virtual enterprises. Finally, future research work is discussed. The operation of prototype system shows that the WSBPM model is good at integration for external Web service.%围绕供应链管理系统的特点,针对跨企业过程中服务的集成需求,提出了一种支持外部Web服务集成的适合供应链管理系统的建模方法——基于Web服务的过程模型(Web Service-based Process Model,WSBPM),并构建了一个基于WSBPM模型的供应链管理原型系统.该模型为虚拟企业实现供应链管理系统提供了一种框架,系统的运行结果表明,WSBPM模型具有良好的外部Web服务集成能力.

  17. International Air Services

    OpenAIRE

    Productivity Commission

    2001-01-01

    On 12 December 1997 the Treasurer referred international air services arrangements to the Industry Commission for inquiry and report within nine months. The Commission was asked to report on the arrangements for negotiating entitlements under air services agreements and the process of allocating capacity entitlements to Australian carriers.

  18. ServiceBlueprinting as a service management tool in radiology

    Energy Technology Data Exchange (ETDEWEB)

    Maurer, Martin H., E-mail: martin.maurer@charite.de; Hamm, Bernd; Teichgraeber, Ulf

    2011-09-15

    Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.

  19. THEORETICAL-METHODOLOGICAL SUBSTANTIATION OF THE PROCESS OF FORMATION OF CIVIL POSITION OF CADETS OF EDUCATIONAL INSTITUTIONS OF RUSSIAN FEDERAL PENITENTIARY SERVICE

    Directory of Open Access Journals (Sweden)

    A. Yu. KUZHEKOV

    2016-01-01

    Full Text Available The article is devoted to the moral and legal education of cadets of educational institutions of the Federal Penitentiary Service of Russia as the main tool for shaping their sustainable citizenship. The author touches upon the historical aspects of the problem, it is concluded that the traditional means of education suppressed personality, being based on the authoritarian nature of the pedagogical relationship. It is stated  that the timely realization of studying the essence of the unity of the content of morality and law, what is happening on the emotional and rational levels, contributes to the disparate mix of individual knowledge and understanding of the complex moral and legal convictions. The author notes that the effectiveness of the process of formation of civil position effectively revealed through strategic (compliance with the rules of interaction of teachers, students, parents on the humanization of life educational organization, ensuring their joint moral and legal activities, the practical organization of students of life and especially tactical objectives (performance cadets duties at the university and outside it, the protection of their rights and freedoms, the practical organization of joint activities in the dyad "teacher-student", their interaction analysis in the organization of events on legal education, compliance with the established rules and standards in the development of university traditions, ways to overcome the stereotype of no confidence moral and legal education of cadets. The author concludes that the presented theoretical and methodological structure of the study will provide the necessary empirical basis of research and will be a guarantee of its effectiveness and usefulness. 

  20. Dosimetry Service

    CERN Multimedia

    Dosimetry Service

    2005-01-01

    Please remember to read your dosimeter every month at least once and preferably during the first week. A regular read-out is indispensable in order to ensure a periodic monitoring of the personal dose. You should read your dosimeter even if you have not visited the controlled areas. If you still have the old dosimeter (film badge), please send it immediately for evaluation to us (Bdg 24 E-011). After January 2005 there will be no developing process for the old film system. Information for Contractors: Please remember also to bring the form ‘Confirm Reception of a CERN Dosimeter' signed with ‘Feuille d'enregistrement du CERN'. Without these forms the dosimeter cannot be assigned. Thank you for your cooperation. Dosimetry Service Tel 767 2155 http://cern.ch/rp-dosimetry

  1. The effectiveness of mobile-health technologies to improve health care service delivery processes: a systematic review and meta-analysis.

    Directory of Open Access Journals (Sweden)

    Caroline Free

    Full Text Available BACKGROUND: Mobile health interventions could have beneficial effects on health care delivery processes. We aimed to conduct a systematic review of controlled trials of mobile technology interventions to improve health care delivery processes. METHODS AND FINDINGS: We searched for all controlled trials of mobile technology based health interventions using MEDLINE, EMBASE, PsycINFO, Global Health, Web of Science, Cochrane Library, UK NHS HTA (Jan 1990-Sept 2010. Two authors independently extracted data on allocation concealment, allocation sequence, blinding, completeness of follow-up, and measures of effect. We calculated effect estimates and we used random effects meta-analysis to give pooled estimates. We identified 42 trials. None of the trials had low risk of bias. Seven trials of health care provider support reported 25 outcomes regarding appropriate disease management, of which 11 showed statistically significant benefits. One trial reported a statistically significant improvement in nurse/surgeon communication using mobile phones. Two trials reported statistically significant reductions in correct diagnoses using mobile technology photos compared to gold standard. The pooled effect on appointment attendance using text message (short message service or SMS reminders versus no reminder was increased, with a relative risk (RR of 1.06 (95% CI 1.05-1.07, I(2 = 6%. The pooled effects on the number of cancelled appointments was not significantly increased RR 1.08 (95% CI 0.89-1.30. There was no difference in attendance using SMS reminders versus other reminders (RR 0.98, 95% CI 0.94-1.02, respectively. To address the limitation of the older search, we also reviewed more recent literature. CONCLUSIONS: The results for health care provider support interventions on diagnosis and management outcomes are generally consistent with modest benefits. Trials using mobile technology-based photos reported reductions in correct diagnoses when compared to

  2. Cloud Computing Services Accounting

    Directory of Open Access Journals (Sweden)

    Igor Ruiz-Agundez

    2012-06-01

    Full Text Available Cloud computing provides a new promising parading to offer services. It brings the opportunity to develop new business models in the Internet. Classic accounting solutions fail to full fill the new requirements of these services due to their structural design. To understand these new constrains, we study the different actors and processes that interact in the Internet Economics. Specifically, we focus on cloud computing introducing a methodology that allows the deployment of cloud services. Further, we present an Infrastructure as a Service (IaaS use case that applies the proposed system.

  3. A Service Design Oriented Web Services Composite Platform

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    In order to realize flexible, adaptable, extensible, efficient, and user-friendly service composition, we propose a service design oriented Web Service composite platform (SDOWSCP) and a service composition mechanism called composed-service-requestor-oriented service composition (OBSDOSC). SDOWSCP imports ontology into UDDI to define and annotate services in a flexible and intuitive manner and employs a concept of bond as a solution to the process heterogeneity. OBSDOSC is proposed in order to do some efforts to overcome some defects which current design tools usually have such as not user-friendly and too professional. This paper proposes a pattern which describes the basic features of semi-automatic composite mode, discusses the whole lifetime of composed service and highlights how to lessen the descriptive heterogeneity and process heterogeneity and how to facilitate the design of composing a service.

  4. "Silver medical"Medical Service in Outpatient Clinic Process Reengineering of the Implementation and Experience%“银医”医疗服务在门诊就诊流程再造中的实施与体会

    Institute of Scientific and Technical Information of China (English)

    王亮; 谈永奇; 李长利

    2014-01-01

    该文通过介绍“银医”医疗服务平台,阐述“银医”医疗服务在门诊就诊流程再造中的优势与实施体会。指出“银医”医疗服务为一种新兴的就诊服务模式,具有自助发卡,银行卡自助绑定、自助缴费充值、自助预约挂号、报告单自助打印等功能,能够优化患者门诊就诊流程,提高医院工作效率。%This paper, through the introduction of the"silver medical"medical service platform. This"silver medical"medical ser-vice in outpatient clinic process reengineering of the advantages and implementation experience. Pointed out that"silver medical"medical service as a new medical service mode, through its self-service card, bank card self-help binding, self-help pay cost re-chargeable, self-help make an appointment, report self-help printing function. Optimizing the patient to the hospital process, im-prove the work efficiency of the hospital.

  5. Effective process or dangerous precipice: qualitative comparative embedded case study with young people with epilepsy and their parents during transition from children’s to adult services

    OpenAIRE

    Lewis, Sheila A; Noyes, Jane

    2013-01-01

    Background Transition from children’s to adult epilepsy services is known to be challenging. Some young people partially or completely disengage from contact with services, thereby risking their health and wellbeing. We conducted a mixed-method systematic review that showed current epilepsy transition models enabling information exchange and developing self-care skills were not working well. We used synthesised evidence to develop a theoretical framework to inform this qualitative study. The ...

  6. 基于顾客导向的服务型制造企业过程质量研究%Process Quality Research on Customer-oriented Service Manufacturing Company

    Institute of Scientific and Technical Information of China (English)

    张忠; 金青; 丁兆国

    2013-01-01

    针对服务型制造的新特征,提出顾客导向的观点;在分析与传统制造在质量管理的区别基础上,运用过程方法,从顾客导向和企业内部价值链的角度分别对服务型制造企业的产品设计、采购、生产、销售及服务改进过程展开质量管理研究,探讨各个过程中质量管理的关注点,为现代服务型制造质量管理体系的研究引入新的思路和观点,也从企业层面进一步完善服务型制造的理论体系。%For the basis of the new feature of service manufacturing,the paper proposes a customer-oriented manufactur-ing idea. Based on the analysis of the quality management differences between service manufacturing and traditional manu-facturing,the paper improves the process of product design,purchasing,production,sale as well as the service separately for the service manufacturing company from the value chain angle by applying process approach,carries out the quality management research from the customer’ s participation angle and discusses the focus points of the quality management in each process. As a result it supplies a new idea in carrying out the quality management for the service manufacturing com-pany and further perfects the service manufacturing system at the enterprise level.

  7. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.

    Science.gov (United States)

    Liao, Hui; Toya, Keiko; Lepak, David P; Hong, Ying

    2009-03-01

    Extant research on high-performance work systems (HPWSs) has primarily examined the effects of HPWSs on establishment or firm-level performance from a management perspective in manufacturing settings. The current study extends this literature by differentiating management and employee perspectives of HPWSs and examining how the two perspectives relate to employee individual performance in the service context. Data collected in three phases from multiple sources involving 292 managers, 830 employees, and 1,772 customers of 91 bank branches revealed significant differences between management and employee perspectives of HPWSs. There were also significant differences in employee perspectives of HPWSs among employees of different employment statuses and among employees of the same status. Further, employee perspective of HPWSs was positively related to individual general service performance through the mediation of employee human capital and perceived organizational support and was positively related to individual knowledge-intensive service performance through the mediation of employee human capital and psychological empowerment. At the same time, management perspective of HPWSs was related to employee human capital and both types of service performance. Finally, a branch's overall knowledge-intensive service performance was positively associated with customer overall satisfaction with the branch's service. PMID:19271796

  8. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  9. Cooperation for Innovation in Services

    DEFF Research Database (Denmark)

    Pyka, Andreas; Schön, Benjamin; Windrum, Paul;

    Services play a major role for wealth creation and employment in all European economies. The modern service industries are knowledge-intensive, the services produced are complex and the actors involved in the production of services are heterogeneous. Most important trends characterizing...... the development in service industries include the increasing modularization of services, the increasing importance of the introduction of novelties as well as new organizational forms for the division of labour between private and public actors in service innovation processes. In economics research so far...... is strongly biased towards innovation in manufacturing, only a few attempts exist to develop a self-contained economic theory of innovation for the service industries. The same can be said on economic research on the organization of innovation processes in the service industries. In public sector economics...

  10. EFL In-service Yemeni Teachers’ Perceptions and Perspectives on the Importance of Teaching Stress and Intonation as Supra-segmental Features of Speech and Sound attributes to the Process of Comprehension: A Survey-Study

    OpenAIRE

    Rafiq Al-Shamiry; Ahmed M. S. Alduais

    2013-01-01

    Purposes: To obtain the EFL in-service Yemeni teachers’ perceptions and perspectives on the importance of teaching stress and intonation as supra-segmental features of speech and sound-attributes to the process of comprehension. Methods: 40 EFL teachers who were identified as in-service teachers in both public and private schools at IBB city, Yemen (20 Arts’ graduates and 20 Education’s graduates, both males and females) participated in this survey-study. A researcher-made questionnaire consi...

  11. Service Innovations

    DEFF Research Database (Denmark)

    Sørensen, Lene Tolstrup; Nicolajsen, Hanne Westh

    2010-01-01

    This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services.......This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services....

  12. Web服务组合中业务流程演化影响范围判定方法%Decision method for affected scope of business process evolution in Web service composition

    Institute of Scientific and Technical Information of China (English)

    尤殿龙; 申利民; 刘芳

    2013-01-01

    Aiming at the unknowable characteristic for each other's internal business processes of the services involved in the evolution,the types of evolution were decided based on the service changes in the internal business processes before and after the evolution according to open-bisimulation theory.By judging the attachment services at the precursor states sets or the subsequent states sets of the affected state nodes in the internal business process,the involved services was decided.By calculating the boundary of business process evolution's effect in internal services,the evolved scope of each service was decided,and the affected scope of business process evolution in service composition was further obtained.For the above questions,the decision rules and algorithms were given to ensure that the evolution was taken place only in the affected area and all the state nodes affected were evolved.%针对组合业务流程中各参与演化的服务对彼此内部业务流程不可知的特点,依据互模拟理论,以服务在演化前后内部业务流程的变化特点判定演化类型;通过判定内部业务流程中受影响状态节点的前驱状态集或后继状态集的归属服务来确定受波及的服务;通过计算服务内部业务流程演化影响范围的边界得出单个服务的受影响范围,进而得出服务组合中业务流程演化的影响范围.针对以上问题,给出了其判定规则和算法,使得演化仅在受波及区域内发生,并且所有受影响的状态节点都可能参与演化.

  13. HİZMET YÖNETİMİNE YENİ BİR BAKIŞ:HMK STRATEJİK HİZMET YÖNETİMİ SÜRECİ-A NEW APPROACH TO STRATEGIC SERVICE MANAGEMENT: THE PMC STRATEGIC SERVICE MANAGEMENT PROCESS

    Directory of Open Access Journals (Sweden)

    Burçak ŞENTÜRK

    2012-01-01

    Full Text Available Teknolojinin takip edilmesi çok zor bir hızla ilerlediği ve değiştiği bir dünya düzeni içerisinde insanların algıları, beklentileri ve hayalleri de teknoloji ile paralel bir şekilde değişmektedir. Bu durumun etkilendiği sektörlerin başında hizmet sektörü gelmektedir. Hizmetin somut olmayan bir unsur olduğu göz önünde bulundurulduğunda, hizmetin somutlaştırıldığı bir ortamda yönetilmesi gerekliliği ortaya çıkmaktadır. Bu noktada literatürde hizmet ile ilgili olarak birçok yönetim süreci ortaya konulmuştur. Bu çalışma kapsamında da hizmetin verimli ve etkin bir şekilde yönetilmesini sağlayacak ve bunun doğal bir sonucu olarak da maksimum faydayı getirebilecek bir stratejik hizmet yönetimi süreci olan HMK Stratejik Hizmet Yönetimi Süreci geliştirilmiştir. HMK Stratejik Hizmet Yönetimi Süreci ismini, süreci oluşturan 3 temel aşamanın baş harflerinden almaktadır. Bu aşamalar, Hazırlık, Modelleme ve Kültür’dür. HMK Stratejik Hizmet Yönetimi Süreci’nin, hizmet yönetimini daha genel ve farklı bir yaklaşım ile ele alarak hizmet literatürüne yeni bir bakış açısı getirebileceği düşünülmektedir.-In the world order in which technology is developing and changing with a speed that cannot be followed, the perceptions, expectations and dreams of people are changing parallel with the technology. The service is the primary sector which is influenced by this condition. Service is an intangible element so the necessity of managing service within the process that service is being objectified comes up. At this point, lots of management processes about service have been produced in the literature. In this study, a strategic service management process which provides efficient and effective service management and maximum profit, has been developed. PMC Strategic Service Management Process took the name of PMC from the initials of its 3 major processes. These are, Preparation

  14. Service catalog and catalog management tools

    OpenAIRE

    Jeran, Matic

    2011-01-01

    In my thesis I described what service catalog is and demonstrated the implementation of it. I focused on the service catalog as presented in ITIL. There are presented aspects of a service catalog within the process of service management as well as organizational, strategic and procedural aspects of a service catalog within the company. With the introduction of service-oriented architecture in the company, the number of services that companies offer substantially increase. In the introducti...

  15. A comparison of architecture types of services

    OpenAIRE

    Petrenko, О. О.

    2015-01-01

    This paper studies modern architectures of services systems SOA (service-oriented architecture) and EDA (event-driven architecture), their advantages and drawbacks, capabilities, and feasibility of constructing the unified service-oriented architecture EDSOA (event-driven service-oriented architecture). It is shown that events connect services by transferring the state of a business process from one service, which define and publish events, to other services, which are started by actual event...

  16. Focusing on customer service.

    Science.gov (United States)

    1996-01-01

    This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a

  17. Building Services Requests Subsystem (BSRS)

    Data.gov (United States)

    Department of Transportation — Lotus Notes workflow application used for the submission, processing, tracking and reporting of building service related requiests. Enables regional office building...

  18. The police, social services and psychiatry cooperation in Denmark—A new model of working practice between governmental sectors. A description of the concept, process, practice and experience

    DEFF Research Database (Denmark)

    Sestoft, Dorthe; Rasmussen, Mikael Flemming; Vitus, Kathrine;

    2014-01-01

    In 2004 a new model of working practice between three public sectors, the local Police Department, Social Services and Psychiatry/Mental Health Services (PSP) was introduced in the municipality of Frederiksberg, Denmark. The aim of this cooperation was to enhance support to vulnerable citizens, who...... do not belong solely to one of the three sectors and thereby often get lost in the system. The PSP cooperation was introduced to ensure that relevant information concerning vulnerable citizens was shared between the three sectors and to improve collaboration between the sectors involved in order...

  19. 基于用户知识管理的图书馆服务创新过程模型研究%Research of Library Service Innovation Process Model Based on User Knowledge Management

    Institute of Scientific and Technical Information of China (English)

    刘勐

    2012-01-01

      知识经济时代,用户知识是图书馆服务创新的基石,用户知识管理正日益成为图书馆服务创新战略成功实施的关键。在对图书馆用户知识管理概念进行界定的基础上,论文分析了用户知识管理对服务创新的影响,构建了基于用户知识管理的图书馆服务创新过程模型,并对服务创新过程模型的四个阶段,即服务创新概念产生、设计、营销、评估进行了详细分析。%  In the era of knowledge economy, user knowledge is the cornerstone of service innovation in a library, and user knowledge management is becoming the key to the successful implementation of library service innovation strategy. Based on concept definition of us-er knowledge management, the paper analyzes its impact on service innovation, constructs the library service innovation process model based on user knowledge management, and analyzes the four stages in the model in detail, including the new concept formation, design, marketing, and assessment of library service innovation.

  20. Research on Supply of Public Services in the Process of Transition of Our Government%我国政府在转型过程中的公共服务供给研究

    Institute of Scientific and Technical Information of China (English)

    王阳

    2013-01-01

      当前随着人民生活水平提高,公众对公共服务的需求不断增长。我国在建成服务型政府的目标下,不断深化行政改革,增强公众服务的供给能力。着重分析政府在转型过程中公共服务供给所出现的问题,并从内部体制改革、民营化改革和监管体系的完善三个大方面探索政府有效提供公共服务的路径。%  With the improvement of the level of people's living, the public demand for public services is growing. In China, under the goal of building a service-oriented government, the government is deepening administrative reform, strengthening the supply ability of public service.This paper focuses on the provision of public services in the process of transformation problems, and looking for the path to explore the effective delivery of public services from three respects which are the inner system reform, the privatization reform and the improvement of the regulatory system.