WorldWideScience

Sample records for biospecimen processing services

  1. World Endometriosis Research Foundation Endometriosis Phenome and Biobanking Harmonization Project: III. Fluid biospecimen collection, processing, and storage in endometriosis research

    DEFF Research Database (Denmark)

    Rahmioglu, Nilufer; Fassbender, Amelie; Vitonis, Allison F.;

    2014-01-01

    ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis.......ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis....

  2. Biospecimen Core Resource - TCGA

    Science.gov (United States)

    The Cancer Genome Atlas (TCGA) Biospecimen Core Resource centralized laboratory reviews and processes blood and tissue samples and their associated data using optimized standard operating procedures for the entire TCGA Research Network.

  3. Biospecimen Repository Access and Data Sharing (BRADS)

    Data.gov (United States)

    U.S. Department of Health & Human Services — BRADS is a repository for data and biospecimens from population health research initiatives and clinical or interventional trials designed and implemented by NICHD’s...

  4. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    National Cancer Institute; Jewell, Ph.D., Scott D.; Seijo, M.S., Edward; Kelly, Ph.D., Andrea; Somiari, Ph.D., Stella; B.Chir., M.B.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., M.S., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Moore, Ph.D., Helen M.; Vaught, Ph.D., Jim; Watson, Peter

    2010-09-02

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  5. Biospecimen Reporting for Improved Study Quality

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly, Ph.D., Andrea B.; Jewell, Ph.D., Scott D.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas P.; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth A.; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Seijo, M.S., Edward; Somiari, Ph.D., Stella; Chir., B; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Vaught, Ph.D., Jim; Watson,M.B., Peter

    2010-12-27

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  6. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly Ph.D., Andrea; Jewell Ph.D., Scott D.; McShane Ph.D., Lisa M.; Clark M.D., Douglas P.; Greenspan M.D., Renata; Hayes M.D., Daniel F.; Hainaut Ph.D.,, Pierre; Kim, Paula; Mansfield Ph.D., Elizabeth; Potapova Ph.D., Olga; Riegman Ph.D., Peter; Rubinstein Ph.D., Yaffa; Seijo M.S., Edward; Somiari Ph.D., Stella; Watson M.B., Peter; Weier Ph.D., Heinz-Ulrich; Zhu Ph.D., Claire; Vaught Ph.D., Jim

    2011-04-26

    Human biospecimens are subject to a number of different collection, processing, and storage factors that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research utilizing human tissues it is critical that information regarding the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications around biospecimen-related research and help reassure patient contributors and the advocacy community that the contributions are valued and respected.

  7. Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  8. Study of Womens Health Across the Nation (SWAN) Biospecimen Repository

    Data.gov (United States)

    U.S. Department of Health & Human Services — The SWAN Repository is the biospecimen bank of the SWAN study. All stored specimens are from the 3,302 SWAN participants, collected across the 14 clinic visits...

  9. A Tissue Retrieval and Postharvest Processing Regimen for Rodent Reproductive Tissues Compatible with Long-Term Storage on the International Space Station and Postflight Biospecimen Sharing Program

    Directory of Open Access Journals (Sweden)

    Vijayalaxmi Gupta

    2015-01-01

    Full Text Available Collection and processing of tissues to preserve space flight effects from animals after return to Earth is challenging. Specimens must be harvested with minimal time after landing to minimize postflight readaptation alterations in protein expression/translation, posttranslational modifications, and expression, as well as changes in gene expression and tissue histological degradation after euthanasia. We report the development of a widely applicable strategy for determining the window of optimal species-specific and tissue-specific posteuthanasia harvest that can be utilized to integrate into multi-investigator Biospecimen Sharing Programs. We also determined methods for ISS-compatible long-term tissue storage (10 months at −80°C that yield recovery of high quality mRNA and protein for western analysis after sample return. Our focus was reproductive tissues. The time following euthanasia where tissues could be collected and histological integrity was maintained varied with tissue and species ranging between 1 and 3 hours. RNA quality was preserved in key reproductive tissues fixed in RNAlater up to 40 min after euthanasia. Postfixation processing was also standardized for safe shipment back to our laboratory. Our strategy can be adapted for other tissues under NASA’s Biospecimen Sharing Program or similar multi-investigator tissue sharing opportunities.

  10. A tissue retrieval and postharvest processing regimen for rodent reproductive tissues compatible with long-term storage on the international space station and postflight biospecimen sharing program.

    Science.gov (United States)

    Gupta, Vijayalaxmi; Holets-Bondar, Lesya; Roby, Katherine F; Enders, George; Tash, Joseph S

    2015-01-01

    Collection and processing of tissues to preserve space flight effects from animals after return to Earth is challenging. Specimens must be harvested with minimal time after landing to minimize postflight readaptation alterations in protein expression/translation, posttranslational modifications, and expression, as well as changes in gene expression and tissue histological degradation after euthanasia. We report the development of a widely applicable strategy for determining the window of optimal species-specific and tissue-specific posteuthanasia harvest that can be utilized to integrate into multi-investigator Biospecimen Sharing Programs. We also determined methods for ISS-compatible long-term tissue storage (10 months at -80°C) that yield recovery of high quality mRNA and protein for western analysis after sample return. Our focus was reproductive tissues. The time following euthanasia where tissues could be collected and histological integrity was maintained varied with tissue and species ranging between 1 and 3 hours. RNA quality was preserved in key reproductive tissues fixed in RNAlater up to 40 min after euthanasia. Postfixation processing was also standardized for safe shipment back to our laboratory. Our strategy can be adapted for other tissues under NASA's Biospecimen Sharing Program or similar multi-investigator tissue sharing opportunities.

  11. International efforts to develop biospecimen best practices.

    Science.gov (United States)

    Vaught, Jimmie B; Caboux, Elodie; Hainaut, Pierre

    2010-04-01

    Variables introduced during the processes involved in biospecimen collection, processing, storage, and analysis are among the potential sources of bias in biomarker research. International efforts are under way to develop best practices to standardize biospecimen handling protocols. In general, documents on best practices address three major recurring themes: technical best practices on infrastructure and specimen handling, recommendations on informatics and data management, and recommendations on ethical, legal, and social issues. There are many areas of agreement among various international efforts, but no single set of practices has emerged as a unifying document. The ethical, legal, and social issues are particularly difficult to harmonize due to the many country-specific issues that are governed by a variety of local and federal rules and regulations. Given the increasingly international nature of research involving biomarkers and biospecimens, it will be necessary to continue to cooperate in the development of harmonized evidence-based best practices. Several international organizations including the International Cancer Genome Consortium are engaged in such efforts.

  12. New Funding Opportunity: Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  13. The State of Cloud-Based Biospecimen and Biobank Data Management Tools.

    Science.gov (United States)

    Paul, Shonali; Gade, Aditi; Mallipeddi, Sumani

    2017-03-16

    Biobanks are critical for collecting and managing high-quality biospecimens from donors with appropriate clinical annotation. The high-quality human biospecimens and associated data are required to better understand disease processes. Therefore, biobanks have become an important and essential resource for healthcare research and drug discovery. However, collecting and managing huge volumes of data (biospecimens and associated clinical data) necessitate that biobanks use appropriate data management solutions that can keep pace with the ever-changing requirements of research. To automate biobank data management, biobanks have been investing in traditional Laboratory Information Management Systems (LIMS). However, there are a myriad of challenges faced by biobanks in acquiring traditional LIMS. Traditional LIMS are cost-intensive and often lack the flexibility to accommodate changes in data sources and workflows. Cloud technology is emerging as an alternative that provides the opportunity to small and medium-sized biobanks to automate their operations in a cost-effective manner, even without IT personnel. Cloud-based solutions offer the advantage of heightened security, rapid scalability, dynamic allocation of services, and can facilitate collaboration between different research groups by using a shared environment on a "pay-as-you-go" basis. The benefits offered by cloud technology have resulted in the development of cloud-based data management solutions as an alternative to traditional on-premise software. After evaluating the advantages offered by cloud technology, several biobanks have started adopting cloud-based tools. Cloud-based tools provide biobanks with easy access to biospecimen data for real-time sharing with clinicians. Another major benefit realized by biobanks by implementing cloud-based applications is unlimited data storage on the cloud and automatic backups for protecting any data loss in the face of natural calamities.

  14. TRWG developmental pathway for biospecimen-based assessment modalities

    Energy Technology Data Exchange (ETDEWEB)

    Translational Research Working Group; Srivastava, Sudhir; Gray, Joe W.; Reid, Brian J.; Grad, Oren; Greenwood, Addison; Hawk, Ernest T.

    2008-09-03

    The Translational Research Working Group (TRWG) was created as a national initiative to evaluate the current status of NCI's investment in translational research and envision its future. The TRWG conceptualized translational research as a set of six developmental processes or pathways focused on various clinical goals. One of those pathways describes the development of biospecimen-based assays that utilize biomarkers for the detection, diagnosis, prognosis, and assessment of response to cancer treatment. The biospecimen-based assessment modality (BM) pathway was conceived not as comprehensive description of the corresponding real-world processes, but rather as a tool designed to facilitate movement of a candidate assay through the translational process to the point where it can be handed off for definitive clinical testing. This paper introduces the pathway in the context of prior work and discusses key challenges associated with the biomarker development process in light of the pathway.

  15. A practical tool for modeling biospecimen user fees.

    Science.gov (United States)

    Matzke, Lise; Dee, Simon; Bartlett, John; Damaraju, Sambasivarao; Graham, Kathryn; Johnston, Randal; Mes-Masson, Anne-Marie; Murphy, Leigh; Shepherd, Lois; Schacter, Brent; Watson, Peter H

    2014-08-01

    The question of how best to attribute the unit costs of the annotated biospecimen product that is provided to a research user is a common issue for many biobanks. Some of the factors influencing user fees are capital and operating costs, internal and external demand and market competition, and moral standards that dictate that fees must have an ethical basis. It is therefore important to establish a transparent and accurate costing tool that can be utilized by biobanks and aid them in establishing biospecimen user fees. To address this issue, we built a biospecimen user fee calculator tool, accessible online at www.biobanking.org . The tool was built to allow input of: i) annual operating and capital costs; ii) costs categorized by the major core biobanking operations; iii) specimen products requested by a biobank user; and iv) services provided by the biobank beyond core operations (e.g., histology, tissue micro-array); as well as v) several user defined variables to allow the calculator to be adapted to different biobank operational designs. To establish default values for variables within the calculator, we first surveyed the members of the Canadian Tumour Repository Network (CTRNet) management committee. We then enrolled four different participants from CTRNet biobanks to test the hypothesis that the calculator tool could change approaches to user fees. Participants were first asked to estimate user fee pricing for three hypothetical user scenarios based on their biobanking experience (estimated pricing) and then to calculate fees for the same scenarios using the calculator tool (calculated pricing). Results demonstrated significant variation in estimated pricing that was reduced by calculated pricing, and that higher user fees are consistently derived when using the calculator. We conclude that adoption of this online calculator for user fee determination is an important first step towards harmonization and realistic user fees.

  16. A Medical Center Network for Optimized Lung Cancer Biospecimen Banking

    Science.gov (United States)

    2014-10-01

    1 Award Number: W81XWH-10-1-0818 TITLE: A Medical Center Network for Optimized Lung Cancer Biospecimen Banking PRINCIPAL...Biospecimen Resource Network: A medical center network for optimized lung cancer biospecimen banking 5a. CONTRACT NUMBER 5b. GRANT NUMBER W81XWH-10-1-0818... audit sampling the source forms of 15 randomly selected patients from each Resource Site. The purpose of the audit was make certain required clinical

  17. Preanalytical Variables Affecting the Integrity of Human Biospecimens in Biobanking

    DEFF Research Database (Denmark)

    Ellervik, Christina; Vaught, Jim

    2015-01-01

    of a study will depend on the integrity of the biospecimens. Preanalytical preparations should be planned with consideration of the effect on downstream analyses. Currently such preanalytical variables are not routinely documented in the biospecimen research literature. Future studies using biobanked......BACKGROUND: Most errors in a clinical chemistry laboratory are due to preanalytical errors. Preanalytical variability of biospecimens can have significant effects on downstream analyses, and controlling such variables is therefore fundamental for the future use of biospecimens in personalized...... medicine for diagnostic or prognostic purposes. CONTENT: The focus of this review is to examine the preanalytical variables that affect human biospecimen integrity in biobanking, with a special focus on blood, saliva, and urine. Cost efficiency is discussed in relation to these issues. SUMMARY: The quality...

  18. Biospecimen quality program in the biobank of the Norwegian Institute of Public Health

    Directory of Open Access Journals (Sweden)

    Liv Paltiel

    2012-04-01

    Full Text Available Background: The biological material collected, processed and stored in biobanks are important research tools and it is important to minimize preanalytical variations to provide researchers with high quality biological material that will give reproducible results. Methods: To minimize the preanalytical variations caused by sample collection, processing and storage, we have established a biospecimen quality program. It consists of quality assurance aspects as well as quality control programs to measure adherence to protocols and sample integrity. The quality control program includes measurements and evaluation of the DNA quality and quantity before storage, i.e. concentration, purity, fragmentation and PCR success, and long term storage programs for plasma, urine and RNA. Conclusions: The Biobank at the Norwegian Institute of Public Health has established a biospecimen quality program that ensures high quality specimens and provides the documentation required to use the biomaterial in a best possible way.

  19. Leveraging a clinical research information system to assist biospecimen data and workflow management: a hybrid approach

    Science.gov (United States)

    2011-01-01

    Background Large multi-center clinical studies often involve the collection and analysis of biological samples. It is necessary to ensure timely, complete and accurate recording of analytical results and associated phenotypic and clinical information. The TRIBE-AKI Consortium http://www.yale.edu/tribeaki supports a network of multiple related studies and sample biorepository, thus allowing researchers to take advantage of a larger specimen collection than they might have at an individual institution. Description We describe a biospecimen data management system (BDMS) that supports TRIBE-AKI and is intended for multi-center collaborative clinical studies that involve shipment of biospecimens between sites. This system works in conjunction with a clinical research information system (CRIS) that stores the clinical data associated with the biospecimens, along with other patient-related parameters. Inter-operation between the two systems is mediated by an interactively invoked suite of Web Services, as well as by batch code. We discuss various challenges involved in integration. Conclusions Our experience indicates that an approach that emphasizes inter-operability is reasonably optimal in allowing each system to be utilized for the tasks for which it is best suited. PMID:21884570

  20. A Federated Network for Translational Cancer Research Using Clinical Data and Biospecimens.

    Science.gov (United States)

    Jacobson, Rebecca S; Becich, Michael J; Bollag, Roni J; Chavan, Girish; Corrigan, Julia; Dhir, Rajiv; Feldman, Michael D; Gaudioso, Carmelo; Legowski, Elizabeth; Maihle, Nita J; Mitchell, Kevin; Murphy, Monica; Sakthivel, Mayurapriyan; Tseytlin, Eugene; Weaver, JoEllen

    2015-12-15

    Advances in cancer research and personalized medicine will require significant new bridging infrastructures, including more robust biorepositories that link human tissue to clinical phenotypes and outcomes. In order to meet that challenge, four cancer centers formed the Text Information Extraction System (TIES) Cancer Research Network, a federated network that facilitates data and biospecimen sharing among member institutions. Member sites can access pathology data that are de-identified and processed with the TIES natural language processing system, which creates a repository of rich phenotype data linked to clinical biospecimens. TIES incorporates multiple security and privacy best practices that, combined with legal agreements, network policies, and procedures, enable regulatory compliance. The TIES Cancer Research Network now provides integrated access to investigators at all member institutions, where multiple investigator-driven pilot projects are underway. Examples of federated search across the network illustrate the potential impact on translational research, particularly for studies involving rare cancers, rare phenotypes, and specific biologic behaviors. The network satisfies several key desiderata including local control of data and credentialing, inclusion of rich phenotype information, and applicability to diverse research objectives. The TIES Cancer Research Network presents a model for a national data and biospecimen network.

  1. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it.

  2. The CAS Bio-specimen Centers in Sound Progress

    Institute of Scientific and Technical Information of China (English)

    LI Liangqian; QIAO Gexia; YAO Yijian

    2010-01-01

    @@ Bio-specimen centers, including herbaria and zoological museums, are the most integrated places for the storage of specimens, which are real samples and the most important vouchers for taxonomic and biodiversity studies.The information carried by the specimens is of substantial reference for research on species distribution, history, status, phylogeny and evolution, etc.

  3. Enriching the Web Processing Service

    Science.gov (United States)

    Wosniok, Christoph; Bensmann, Felix; Wössner, Roman; Kohlus, Jörn; Roosmann, Rainer; Heidmann, Carsten; Lehfeldt, Rainer

    2014-05-01

    The OGC Web Processing Service (WPS) provides a standard for implementing geospatial processes in service-oriented networks. In its current version 1.0.0 it allocates the operations GetCapabilities, DescribeProcess and Execute, which can be used to offer custom processes based on single or multiple sub-processes. A large range of ready to use fine granular, fundamental geospatial processes have been developed by the GIS-community in the past. However, modern use cases or whole workflow processes demand specifications of lifecycle management and service orchestration. Orchestrating smaller sub-processes is a task towards interoperability; a comprehensive documentation by using appropriate metadata is also required. Though different approaches were tested in the past, developing complex WPS applications still requires programming skills, knowledge about software libraries in use and a lot of effort for integration. Our toolset RichWPS aims at providing a better overall experience by setting up two major components. The RichWPS ModelBuilder enables the graphics-aided design of workflow processes based on existing local and distributed processes and geospatial services. Once tested by the RichWPS Server, a composition can be deployed for production use on the RichWPS Server. The ModelBuilder obtains necessary processes and services from a directory service, the RichWPS semantic proxy. It manages the lifecycle and is able to visualize results and debugging-information. One aim will be to generate reproducible results; the workflow should be documented by metadata that can be integrated in Spatial Data Infrastructures. The RichWPS Server provides a set of interfaces to the ModelBuilder for, among others, testing composed workflow sequences, estimating their performance and to publish them as common processes. Therefore the server is oriented towards the upcoming WPS 2.0 standard and its ability to transactionally deploy and undeploy processes making use of a WPS

  4. Factors associated with willingness to participate in biospecimen research among Chinese Americans.

    Science.gov (United States)

    Gao, Wanzhen; Ma, Grace X; Tan, Yin; Fang, Carolyn; Weaver, JoEllen; Jin, Ming; Lai, Philip

    2014-04-01

    A paucity of information exists on the recruitment of Asian Americans for biospecimen research. Although studies show that Chinese Americans are at high risk for hepatitis B virus (HBV) infection, little is known about their willingness to participate in HBV-related biospecimen research and how knowledge, attitudes, and cultural factors impact their willingness to participate. The study was guided by Community-Based Participatory Research principles. Data were derived from an assessment study on HBV-related biospecimen research participation among Chinese Americans in the Philadelphia region. The assessment was conducted with 415 Chinese Americans recruited from eight Chinese community-based organizations. Cultural beliefs, knowledge, and attitudes toward biospecimen research were examined for associations with their willingness to participate in biospecimen banking research. Overall, 192 (46.3%) of 415 participants who completed the assessment indicated they were willing to participate if they were invited to donate blood to be frozen and stored for future HBV biospecimen studies. Cultural variables significant in bivariate analysis included collectivism, knowledge about biospecimen research, and Yin-Yang beliefs. Fatalism and individualism were not associated with participation willingness. In multivariate analysis, age, health care attitudes, and trust were significantly associated with willingness to participate in biospecimen banking research. Asian American communities have little knowledge of biospecimen banking and will benefit from educational campaigns that emphasize collective benefits and attitudes towards and trust in the health care system. Understanding cultural factors is important for improving Chinese Americans' knowledge, awareness, and intentions of participation in biospecimen research. Similar efforts need to be undertaken to develop culturally appropriate educational intervention programs to increase participation in biospecimen research

  5. Assays for Qualification and Quality Stratification of Clinical Biospecimens Used in Research: A Technical Report from the ISBER Biospecimen Science Working Group.

    Science.gov (United States)

    Betsou, Fay; Bulla, Alexandre; Cho, Sang Yun; Clements, Judith; Chuaqui, Rodrigo; Coppola, Domenico; De Souza, Yvonne; De Wilde, Annemieke; Grizzle, William; Guadagni, Fiorella; Gunter, Elaine; Heil, Stacey; Hodgkinson, Verity; Kessler, Joseph; Kiehntopf, Michael; Kim, Hee Sung; Koppandi, Iren; Shea, Katheryn; Singh, Rajeev; Sobel, Marc; Somiari, Stella; Spyropoulos, Demetri; Stone, Mars; Tybring, Gunnel; Valyi-Nagy, Klara; Van den Eynden, Gert; Wadhwa, Lalita

    2016-10-01

    This technical report presents quality control (QC) assays that can be performed in order to qualify clinical biospecimens that have been biobanked for use in research. Some QC assays are specific to a disease area. Some QC assays are specific to a particular downstream analytical platform. When such a qualification is not possible, QC assays are presented that can be performed to stratify clinical biospecimens according to their biomolecular quality.

  6. Service management process maps your route to service excellence

    CERN Document Server

    Associates, Computer

    2007-01-01

    ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.As organizations look to implement quality Service Management processes, the same questions repeatedly arise: How do all these processes interface with each other? How do the processes work within a culture of change and evolution? How can we easily communicate

  7. Review: The procurement, storage and quality assurance of frozen blood and tissue biospecimens

    Directory of Open Access Journals (Sweden)

    Manoj S. Charde

    2014-05-01

    Full Text Available The preserved frozen biospecimens are ideal for evaluating the genome, transcriptome, and proteome. Here we present a current overview of experimental data regarding procurement, storage, and quality assurance that can informthe handling of frozen biospecimens. Degradation of frozen biospecimens can be affected by collecting methodology, premortem agonal changes and warm ischemic time during surgery.  Tissue storage at− 80 °C can preserve DNA and protein but RNA show degradation at 5 years, therefore storage at − 150 °C provides significant advantages.  Histologic quality assurance of tissue biospecimens is typically performed at the time of surgery but should also be conducted on the aliquot to be distributed because of tissue heterogeneity.Additional qualityassurance testing should be dictated by the anticipated downstream applications.

  8. 76 FR 38191 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-06-29

    ... Physical Measures Formative Research Methodology Studies for the National Children's Study SUMMARY: In...: Title: Biospecimen and Physical Measures Formative Research Methodology Studies for the National... fulfill the requirements of the Children's Health Act, the results of formative research tests will...

  9. 76 FR 23609 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-04-27

    ... Physical Measures Formative Research Methodology Studies for the National Children's Study SUMMARY: In... approval. Proposed Collection: Title: Biospecimen and Physical Measures Formative Research Methodology... fulfill the requirements of the Children's Health Act, the results of formative research tests will...

  10. Standard Preanalytical Coding for Biospecimens : Review and Implementation of the Sample PREanalytical Code (SPREC)

    NARCIS (Netherlands)

    Lehmann, Sabine; Guadagni, Fiorella; Moore, Helen; Ashton, Garry; Barnes, Michael; Benson, Erica; Clements, Judith; Koppandi, Iren; Coppola, Domenico; Demiroglu, Sara Yasemin; DeSouza, Yvonne; De Wilde, Annemieke; Duker, Jacko; Eliason, James; Glazer, Barbara; Harding, Keith; Jeon, Jae Pil; Kessler, Joseph; Kokkat, Theresa; Nanni, Umberto; Shea, Kathi; Skubitz, Amy; Somiari, Stella; Tybring, Gunnel; Gunter, Elaine; Betsou, Fotini

    2012-01-01

    The first version of the Standard PREanalytical Code (SPREC) was developed in 2009 by the International Society for Biological and Environmental Repositories (ISBER) Biospecimen Science Working Group to facilitate documentation and communication of the most important preanalytical quality parameters

  11. Service Quality and Process Maturity Assessment

    Directory of Open Access Journals (Sweden)

    Serek Radomir

    2013-12-01

    Full Text Available This article deals with service quality and the methods for its measurement and improvements to reach the so called service excellence. Besides older methods such as SERVQUAL and SERPERF, there are also shortly described capability maturity models based on which the own methodology is developed and used for process maturity assessment in organizations providing technical services. This method is equally described and accompanied by examples on pictures. The verification of method functionality is explored on finding a correlation between service employee satisfaction and average process maturity in a service organization. The results seem to be quite promising and open an arena for further studies.

  12. Engineering Business Processes with Service Level Agreements

    OpenAIRE

    Frankova, Ganna

    2010-01-01

    Web services' features of autonomy, platform-independence, readiness to be described, published, discovered, and orchestrated are increasingly exploited by companies to build massively distributed and loosely coupled interoperable applications. Enterprises not only export their functionalities as Web services, but also develop their business process to be Web service-based. Since services may be offered by different providers, non-functional properties, which go from execution time, costs, up...

  13. Information services and information processing

    Science.gov (United States)

    1975-01-01

    Attempts made to design and extend space system capabilities are reported. Special attention was given to establishing user needs for information or services which might be provided by space systems. Data given do not attempt to detail scientific, technical, or economic bases for the needs expressed by the users.

  14. Advancing Translational Space Research Through Biospecimen Sharing: Amplified Impact of Studies Utilizing Analogue Space Platforms

    Science.gov (United States)

    Staten, B.; Moyer, E.; Vizir, V.; Gompf, H.; Hoban-Higgins, T.; Lewis, L.; Ronca, A.; Fuller, C. A.

    2016-01-01

    Biospecimen Sharing Programs (BSPs) have been organized by NASA Ames Research Center since the 1960s with the goal of maximizing utilization and scientific return from rare, complex and costly spaceflight experiments. BSPs involve acquiring otherwise unused biological specimens from primary space research experiments for distribution to secondary experiments. Here we describe a collaboration leveraging Ames expertise in biospecimen sharing to magnify the scientific impact of research informing astronaut health funded by the NASA Human Research Program (HRP) Human Health Countermeasures (HHC) Element. The concept expands biospecimen sharing to one-off ground-based studies utilizing analogue space platforms (e.g., Hindlimb Unloading (HLU), Artificial Gravity) for rodent experiments, thereby significantly broadening the range of research opportunities with translational relevance for protecting human health in space and on Earth.

  15. Lessons from HeLa Cells: The Ethics and Policy of Biospecimens

    Science.gov (United States)

    Beskow, Laura M.

    2016-01-01

    Human biospecimens have played a crucial role in scientific and medical advances. Although the ethical and policy issues associated with biospecimen research have long been the subject of scholarly debate, the story of attention of a much broader audience. The story has been a catalyst for policy change, including major regulatory changes proposed in the United States surrounding informed consent. These proposals are premised in part on public opinion data, necessitating a closer look at what such data tell us. The development of biospecimen policy should be informed by many considerations—one of which is public input, robustly gathered, on acceptable approaches that optimize shared interests, including access for all to the benefits of research. There is a need for consent approaches that are guided by realistic aspirations and a balanced view of autonomy within an expanded ethical framework. PMID:26979405

  16. Indicators of mental health services evaluation process

    Directory of Open Access Journals (Sweden)

    Ana Caroline Gonçalves Cavalcante

    2014-03-01

    Full Text Available This descriptive, exploratory and qualitative study was performed with the objective to evaluate the structure of the Mental Health Service Network of the Municipal Health Department of Goiania, the capital city of Goias state, Brazil. Data were collected using a semi-structured instrument and photographic records, and analyzed using Atlas.ti 6.2, and based on Donabedian’s theoretical framework. Various conditions were observed for service facilities; from structures that were precarious and unsuitable for therapy, to facilities that were welcoming and had good accessibility. The main positive aspect was the diversity of multidisciplinary teams. Making service facilities appropriate is imperative, although it is recognized that the municipality is currently undergoing reformulation, aiming at meeting the needs of the National Policy for Mental Health. Furthermore, intersectoral partnerships should be established for evaluation processes, particularly in the academia and service domains, which could generate the desired impact on health care to clients of specialized services. Descriptors: Health Services Evaluation; Mental Health; Structure of Services.

  17. [Research and development of medical case database: a novel medical case information system integrating with biospecimen management].

    Science.gov (United States)

    Pan, Shiyang; Mu, Yuan; Wang, Hong; Wang, Tong; Huang, Peijun; Ma, Jianfeng; Jiang, Li; Zhang, Jie; Gu, Bing; Yi, Lujiang

    2010-04-01

    To meet the needs of management of medical case information and biospecimen simultaneously, we developed a novel medical case information system integrating with biospecimen management. The database established by MS SQL Server 2000 covered, basic information, clinical diagnosis, imaging diagnosis, pathological diagnosis and clinical treatment of patient; physicochemical property, inventory management and laboratory analysis of biospecimen; users log and data maintenance. The client application developed by Visual C++ 6.0 was used to implement medical case and biospecimen management, which was based on Client/Server model. This system can perform input, browse, inquest, summary of case and related biospecimen information, and can automatically synthesize case-records based on the database. Management of not only a long-term follow-up on individual, but also of grouped cases organized according to the aim of research can be achieved by the system. This system can improve the efficiency and quality of clinical researches while biospecimens are used coordinately. It realizes synthesized and dynamic management of medical case and biospecimen, which may be considered as a new management platform.

  18. PESOI: Process Embedded Service-Oriented Architecture

    Institute of Scientific and Technical Information of China (English)

    Wei-Tek Tsai; Yinong Chen; Chun Fan

    2006-01-01

    Service-Oriented Architecture (SOA) has drawn significant attention recently, and numerous architecture approaches have been proposed to represent SOA-based applications. The architecture of SOA-based applications is different from traditional software architecture, which is mainly static. The architecture of an SOA-based application is dynamic, I.e., the application can be composed at runtime using existing services, and thus the architecture is really determined at runtime, instead of design time. SOA applications have provided a new direction for software architecture study, where the architecture can be dynamically changed at runtime to meet the new application requirements. This paper proposes a Process-Embedded Service-Oriented Infrastructure to build SOA-based applications. This infrastructure embeds the entire software lifecycle management and service-oriented system engineering into the application developed on this infrastructure. Thus, the users can easily re-develop the applications during operation to meet the changing environments and requirements, through the supports provided by the embedded infrastructure.

  19. Knowledge and willingness to provide research biospecimens among foreign-born Latinos using safety-net clinics.

    Science.gov (United States)

    Loffredo, Christopher A; Luta, Gheorghe; Wallington, Sherrie; Makgoeng, Solomon B; Selsky, Claire; Mandelblatt, Jeanne S; Adams-Campbell, Lucile L

    2013-08-01

    Latinos tend to be under-represented in cancer research and in bio-repositories. We conducted a Spanish-language, interviewer-administered cross-sectional survey of 331 foreign-born Latinos from Central and South America attending safety-net clinics in order to describe factors associated with knowledge about and intention to provide bio-specimens for research purposes. We used logistic regression and multiple imputation methods to evaluate associations between socio-cultural measures, medical trust, demographics, as well as knowledge about and intentions to provide bio-specimens. Almost half (47 %) of respondents knew what bio-specimens were, and 67 % said that they would provide a specimen after being given information about what this involved; this increased to 72 % among those with prior knowledge. Controlling for covariates, Latinos with a high school education and above were more likely to know what a bio-specimen was and to say they would provide bio-specimens than were those with lower levels of education [adjusted OR (aOR) 2.85, 95 % CI 1.37-5.96; and 3.49, 95 % CI 1.41-8.63, p ≤ 0.01, respectively]. Those with greater social integration were more likely to know about bio-specimens than those with less integration (aOR 2.54, 95 % CI 1.45-4.46, p = 0.001). Higher endorsement of family values was independently associated with intent to give bio-specimens (aOR 1.11, 95 % CI 1.02-1.20, p = 0.017 per five-point increase in "familism" score). Medical mistrust was not related to intentions to provide specimens. Our results suggest that interventions to increase willingness to provide bio-specimens could leverage trusted clinics or social networks and should consider individuals' education and socio-cultural perspectives.

  20. The Future of Biobanking: A Conceptual Look at How Biobanks Can Respond to the Growing Human Biospecimen Needs of Researchers.

    Science.gov (United States)

    Somiari, Stella B; Somiari, Richard I

    2015-01-01

    Biobanking of human biological specimens has evolved from the simple private collection of often poorly annotated residual clinical specimens, to well annotated and organized collections setup by commercial and not-for-profit organizations. The activities of biobanks is now the focus of international and government agencies in recognition of the need to adopt best practices and provide scientific, ethical and legal guidelines for the industry. The demand for more, high quality and clinically annotated biospecimens will increase, primarily due to the unprecedented level of genomic, post genomic and personalized medicine research activities going on. Demand for more biospecimens provides new challenges and opportunities for developing strategies to build biobanking into a business that is better able to supply the biospecimen needs of the future. A paradigm shift is required particularly in organization and funding, as well as in how and where biospecimens are collected, stored and distributed. New collection sites, organized as Research Ready Hospitals (RRHs) and new public-private partnership models are needed for sustainability and increased biospecimen availability. Biobanks will need to adopt industry-wide standard operating procedures, better and "non-destructive" methods for quality assessment, less expensive methods for sample storage/distribution, and objective methods to manage scarce biospecimens. Ultimately, the success of future biobanks will rely greatly on the success of public-private partnerships, number and diversity of available biospecimens, cost management and the realization that an effective biobank is one that provides high quality and affordable biospecimens to drive research that leads to better health and quality of life for all.

  1. Contracts for Abstract Processes in Service Composition

    Directory of Open Access Journals (Sweden)

    Maria Grazia Buscemi

    2011-01-01

    Full Text Available Contracts are a well-established approach for describing and analyzing behavioral aspects of web service compositions. The theory of contracts comes equipped with a notion of compatibility between clients and servers that ensures that every possible interaction between compatible clients and servers will complete successfully. It is generally agreed that real applications often require the ability of exposing just partial descriptions of their behaviors, which are usually known as abstract processes. We propose a formal characterization of abstraction as an extension of the usual symbolic bisimulation and we recover the notion of abstraction in the context of contracts.

  2. Predictors of biospecimen donation in the Black Women’s Health Study

    Science.gov (United States)

    Adams-Campbell, Lucile L.; Dash, Chiranjeev; Palmer, Julie R.; Wiedemeier, Manuela V.; Russell, Cordelia W.; Rosenberg, Lynn; Cozier, Yvette C.

    2016-01-01

    Purpose Although African-Americans experience higher cancer morbidity and mortality rates compared to their White counterparts, their participation in biospecimen research is lower than that of their white peers. This study investigated the prevalence and predictors of biospecimen donation in a large, cohort study of Black women. Methods The BWHS is a follow-up study of U.S. Black women aged 21–69 years enrolled through postal health questionnaires. Between January 2004 and December 2007, participants were sent a consent form with a postage-paid return envelope, and a mouthwash collection kit. Univariate and age- and educational status-adjusted logistic regression models were used to estimate the association of socio-demographic, lifestyle and medical factors with donation of biospecimens. Results Buccal cells with consent forms were obtained from 26,790 women, for a response rate of 51 %. The strongest predictors of biospecimen donation were age: response increased from 48.6 % among those aged <40 to 63.1 % among those aged 60 and older [RR 1.30 (95 % CI 1.27, 1.34)]; multivitamin use [RR (95 % CI) 1.32 (1.30, 1.34)]; physician visit in the previous 2 years [RR (95 % CI) 1.61 (1.58, 1.65)], and a history of breast [RR (95 % CI) 1.59 (1.56, 1.63)], colon [RR (95 % CI) 1.18 (1.16, 1.20)], and cervical [RR (95 % CI) 1.63 (1.60, 1.67)] cancer screening. Conclusions We found that 51 % of women in the geographically-dispersed Black Women’s Health Study cohort were willing to provide mouthwash samples to be used for genetic analyses. The response in this study is encouraging given published findings of low overall participation rates of African-Americans in genetic studies. PMID:27106577

  3. Contrasting the ethical perspectives of biospecimen research among individuals with familial risk for hereditary cancer and biomedical researchers: implications for researcher training.

    Science.gov (United States)

    Quinn, Gwendolyn P; Koskan, Alexis; Sehovic, Ivana; Pal, Tuya; Meade, Cathy; Gwede, Clement K

    2014-07-01

    While ethical concerns about participating in biospecimen research have been previously identified, few studies have reported the concerns among individuals with familial risk for hereditary cancer (IFRs). At the same time, biomedical researchers often lack training in discussing such concerns to potential donors. This study explores IFRs' and biomedical researchers' perceptions of ethical concerns about participating in biobanking research. In separate focus groups, IFRs and biomedical researchers participated in 90-min telephone focus groups. Focus group questions centered on knowledge about laws that protect the confidentiality of biospecimen donors, understanding of informed consent and study procedures, and preferences for being recontacted about potential incidental discovery and also study results. A total of 40 IFRs and 32 biomedical researchers participated in the focus groups. Results demonstrated discrepancies between the perceptions of IFRs and researchers. IFRs' concerns centered on health information protection; potential discrimination by insurers and employers; and preferences for being recontacted upon discovery of gene mutations or to communicate study results. Researchers perceived that participants understood laws protecting donors' privacy and (detailed study information outlined in the informed consent process), study outcomes were used to create a training tool kit to increase researchers' understanding of IFRs' concerns about biobanking.

  4. Research on Adaptation of Service-based Business Processes

    Directory of Open Access Journals (Sweden)

    Zongmin Shang

    2013-07-01

    Full Text Available This paper proposes an adaptation mechanism based on adaptation planning graph for service-based business processes. First, a three-layer representation model of service-based business process is introduced. Second, control-flow patterns of tasks, goal, logic model of service-based business process and adaptation planning graph are introduced to enforce reliability of composite web services at run-time. Finally, a simulation example of adaptation in service-based business processes is given. Simulations prove that this approach can efficiently guarantee the reliability of composite services at run-time.  

  5. Process improvement in ICT services purchasing : Case study: Posti Oy

    OpenAIRE

    2016-01-01

    This thesis is about purchasing ICT services and the empirical research is made for Posti Oy. The aim of the research is to describe present ICT services purchasing procedures in theory and in practice in Posti Oy, and also to give recommendations for improvement of the ICT services purchasing process in Posti Oy. The research includes mainly recent theory of ICT services purchasing and is not adaptable to any other type of service purchasing since service purchasing types differ between ...

  6. Biospecimen Retrieval from NASA's Rodent Research-1: Maximizing Science Return from Flight Missions

    Science.gov (United States)

    Choi, S. Y.; Chen, Y.- C.; Reyes, A.; Verma, V.; Dinh, M.; Globus, R. K.

    2016-01-01

    Rodent Research (RR)-1 was conducted to validate flight hardware, operations, and science capabilities that were developed to support long duration missions on the International Space Station. After 37 days in microgravity twenty mice were euthanized and frozen on orbit. Upon return to Earth the carcasses were dissected and yielded 32 different types of tissues from each mouse and over 3200 tissue aliquots. Many tissues were distributed to the Space Life and Physical Sciences (SLPS) Biospecimen Sharing Program (BSP) Principal Investigators (PIs) through the Ames Life Science Data Archive (ALSDA). A second round of dissections was performed to collect additional tissues from the remaining carcasses thawed for a second time for additional BSP PIs. Tissues retrieved included vaginal walls, aorta, pelvis, brown adipose tissue, tail, spine and forearms. Although the analyses are still in progress, some of the PIs have reported that the quality of the tissues was acceptable for their study. In a separate experiment we tested the RNA quality of the tissues that were dissected from frozen carcasses that were subjected to euthanasia, freezing, first and second thaw dissections. Timelines simulated the on-orbit RR-1 procedures to assess the quality of the tissues retrieved from the second thaw dissections. We analyzed the RIN values of select tissues including kidney, brain, white adipose tissue (WAT) and brown adipose tissue (BAT). Overall the RIN values from the second thaw were lower compared to those from the first by about a half unit; however, the tissues yielded RNA that are acceptable quality for some quantitative gene expression assays. Interestingly, RIN values of brain tissues were 8.4+/-0.6 and 7.9+/-0.7 from first and second round dissections, respectively (n=5). Kidney and WAT yielded RIN values less than 8 but they can still be used for qPCR. BAT yielded higher quality RNA (8.2+/-0.5) than WAT (5.22+/-0.9), possibly due to the high fat content. Together, these

  7. A Graph Syntax for Processes and Services

    Science.gov (United States)

    Bruni, Roberto; Gadducci, Fabio; Lafuente, Alberto Lluch

    We propose a class of hierarchical graphs equipped with a simple algebraic syntax as a convenient way to describe configurations in languages with inherently hierarchical features such as sessions, fault- handling scopes or transactions. The graph syntax can be seen as an intermediate representation language, that facilitates the encoding of structured specifications and, in particular, of process calculi, since it provides primitives for nesting, name restriction and parallel composition. The syntax is based on an algebraic presentation that faithfully characterises families of hierarchical graphs, meaning that each term of the language uniquely identifies an equivalence class of graphs (modulo graph isomorphism). Proving soundness and completeness of an encoding (i.e. proving that structurally equivalent processes are mapped to isomorphic graphs) is then facilitated and can be done by structural induction. Summing up, the graph syntax facilitates the definition of faithful encodings, yet allowing a precise visual representation. We illustrate our work with an application to a workflow language and a service-oriented calculus.

  8. 32 CFR 720.20 - Service of process upon personnel.

    Science.gov (United States)

    2010-07-01

    ... which the process issued. In such cases, acceptance of the service is not compulsory, but service may be... § 720.20(a) will govern. (3) Under the laws of some countries (such as Sweden), service of process is... commanding officer had the document, that the person chose to ignore it, and that no physical offer...

  9. 12 CFR 618.8010 - Related services authorization process.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 6 2010-01-01 2010-01-01 false Related services authorization process. 618.8010 Section 618.8010 Banks and Banking FARM CREDIT ADMINISTRATION FARM CREDIT SYSTEM GENERAL PROVISIONS Related Services § 618.8010 Related services authorization process. (a) Authorities. System...

  10. SERVICE ATTRIBUTE-PROCESS MATRIX: A TOOL FOR DESIGNING AND MANAGING SERVICES

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix (SAPM),which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.

  11. Improving IT Service Management Processes: A Case Study on IT Service Support

    Science.gov (United States)

    Lahtela, Antti; Jäntti, Marko

    IT services and IT service management play a very important role in the today's IT industry. Software as service approach enables IT customers to focus on using the software while IT service providers take care of the installation, configuration, support and maintenance activities. Various process frameworks can be used to improve IT service management processes. The most widely used IT service management framework is the IT Infrastructure Library (ITIL) that provides best practices for IT service providers on how to design, manage and support IT services. Despite the IT service management process frameworks, implementing an effective service support interface between an IT service provider and an IT customer is a big challenge. The research problem in this study is: what types of challenges are related to the service support interface between an IT service provider and IT customers. The main contribution of this paper is present challenges in a service support interface identified during a case study with a large IT service provider company in Finland.

  12. A Quality of Service Broker Based Process Model for Dynamic Web Service Composition

    Directory of Open Access Journals (Sweden)

    Maya Rathore

    2011-01-01

    Full Text Available Problem statement: With fast spreading of web services technology over the Internet, the quality aspects of a web service has received significant attention to the practitioners. The quality of web service includes both functional and nonfunctional details. In order to provide the correct and meaningful information to web service consumer, sometimes there is a need to compose existing web services in order to create new web service. Approach: We have proposed a Quality of Service (QoS broker based process model for Dynamic Web Service Composition (DWSC. The QoS broker in the proposed model is responsible for web service collection, selection, optimization and composition based on the service consumer’s requirements. It also verifies and certifies the functional and QoS specifications provided by service provider at the time of web service registration before publishing it in Universal Description, Discovery and Integration (UDDI registry. The detailed working of QoS broker is also presented in the study with functionality of each component. We will also discuss the process flowchart for new web service registration and web service composition at runtime. Results: The proposed QoS broker based model for dynamic web service composition solves the problems associated with quality of web service. It also prevents the central repository from malicious service provider to publish wrong information. Conclusion: The QoS broker-based process model for dynamic web service composition guarantees the quality of delivered service to web service consumers and improve the efficiency of composition.

  13. Statistical design for biospecimen cohort size in proteomics-based biomarker discovery and verification studies.

    Science.gov (United States)

    Skates, Steven J; Gillette, Michael A; LaBaer, Joshua; Carr, Steven A; Anderson, Leigh; Liebler, Daniel C; Ransohoff, David; Rifai, Nader; Kondratovich, Marina; Težak, Živana; Mansfield, Elizabeth; Oberg, Ann L; Wright, Ian; Barnes, Grady; Gail, Mitchell; Mesri, Mehdi; Kinsinger, Christopher R; Rodriguez, Henry; Boja, Emily S

    2013-12-01

    Protein biomarkers are needed to deepen our understanding of cancer biology and to improve our ability to diagnose, monitor, and treat cancers. Important analytical and clinical hurdles must be overcome to allow the most promising protein biomarker candidates to advance into clinical validation studies. Although contemporary proteomics technologies support the measurement of large numbers of proteins in individual clinical specimens, sample throughput remains comparatively low. This problem is amplified in typical clinical proteomics research studies, which routinely suffer from a lack of proper experimental design, resulting in analysis of too few biospecimens to achieve adequate statistical power at each stage of a biomarker pipeline. To address this critical shortcoming, a joint workshop was held by the National Cancer Institute (NCI), National Heart, Lung, and Blood Institute (NHLBI), and American Association for Clinical Chemistry (AACC) with participation from the U.S. Food and Drug Administration (FDA). An important output from the workshop was a statistical framework for the design of biomarker discovery and verification studies. Herein, we describe the use of quantitative clinical judgments to set statistical criteria for clinical relevance and the development of an approach to calculate biospecimen sample size for proteomic studies in discovery and verification stages prior to clinical validation stage. This represents a first step toward building a consensus on quantitative criteria for statistical design of proteomics biomarker discovery and verification research.

  14. Coordination-theoretic approach to modelling grid service composition process

    Institute of Scientific and Technical Information of China (English)

    Meng Qian; Zhong Liu; Jing Wang; Li Yao; Weiming Zhang

    2010-01-01

    A grid service composite process is made up of complex coordinative activities.Developing the appropriate model of grid service coordinative activities is an important foundation for the grid service composition.According to the coordination theory,this paper elaborates the process of the grid service composition by using UML 2.0,and proposes an approach to modelling the grid service composition process based on the coordination theory.This approach helps not only to analyze accurately the task activities and relevant dependencies among task activities,but also to facilitate the adaptability of the grid service orchestration to further realize the connectivity,timeliness,appropriateness and expansibility of the grid service composition.

  15. The Moeawatea Heritage Conservation Process: Service Learning with Kiwi Attitude.

    Science.gov (United States)

    Harre, David; Boshier, Roger

    1999-01-01

    Describes how 12 socioeconomically excluded young adults restored a New Zealand social activist's home using a process related to service learning but enhanced with critical analysis of society. Compares the process to service learning in terms of organizational setting, social class, governance, level of abstraction, conceptual and reflective…

  16. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  17. Impact of biospecimens handling on biomarker research in breast cancer

    Directory of Open Access Journals (Sweden)

    Callari Maurizio

    2009-11-01

    Full Text Available Abstract Background Gene expression profiling is moving from the research setting to the practical clinical use. Gene signatures able to correctly identify high risk breast cancer patients as well as to predict response to treatment are currently under intense investigation. While technical issues dealing with RNA preparation, choice of array platforms, statistical analytical tools are taken into account, the tissue collection process is seldom considered. The time elapsed between surgical tissue removal and freezing of samples for biological characterizations is rarely well defined and/or recorded even for recently stored samples, despite the publications of standard operating procedures for biological sample collection for tissue banks. Methods Breast cancer samples from 11 patients were collected immediately after surgical removal and subdivided into aliquots. One was immediately frozen and the others were maintained at room temperature for respectively 2, 6 and 24 hrs. RNA was extracted and gene expression profile was determined using cDNA arrays. Phosphoprotein profiles were studied in parallel. Results Delayed freezing affected the RNA quality only in 3 samples, which were not subjected to gene profiling. In the 8 breast cancer cases with apparently intact RNA also in sample aliquots frozen at delayed times, 461 genes were modulated simply as a function of freezing timing. Some of these genes were included in gene signatures biologically and clinically relevant for breast cancer. Delayed freezing also affected detection of phosphoproteins, whose pattern may be crucial for clinical decision on target-directed drugs. Conclusion Time elapsed between surgery and freezing of samples appears to have a strong impact and should be considered as a mandatory variable to control for clinical implications of inadequate tissue handling.

  18. Assessment of OGC Web Processing Services for REST principles

    CERN Document Server

    Granell, Carlos; Tamayo, Alain; Huerta, Joaquín

    2012-01-01

    Recent distributed computing trends advocate the use of Representational State Transfer (REST), which aligns to the same principles than shape the Web, to alleviate the inherent complexity of the Web services standards in building service-oriented web applications. In this paper, we focus on the particular case of geospatial services interfaced by the OGC Web Processing Service (WPS) specification, geoprocessing services on top of service oriented architectures, in order to assess whether WPS-based geoprocessing services can be viewed from the architectural principles exposed in REST. Our concluding remarks suggest that the adoption of REST principles, to specially harness the built-in mechanisms of the HTTP application protocol, may be beneficial in scenarios where ad hoc composition of geoprocessing services are required, common for most non-expert users of geospatial information infrastructures.

  19. The nature of innovation processes in Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose: This work investigates the dynamics of interaction between stakeholders of Facilities Management (FM) innovation and improvement processes. The aim is to understand how the complex value chain of FM services influences innovation processes within this field. Theory: This study combines...... theories on innovation in services with research focused on the empirical field of FM. More specifically, the analytical framework for this study applies the differentiation between reactive and proactive innovation processes by Toivonen and Tuominen (2009) to the value chain identified by Coenen...... has a threefold impact on the nature of innovation processes within this field. Firstly, end-users of FM services are usually not involved in innovation processes, although they might sometimes play a role as initial drivers. Secondly, FM services are intangible but more easily reproducible than other...

  20. Improving processes in financial service organizations: where to begin?

    NARCIS (Netherlands)

    J. Lokkerbol; R.J.M.M. Does; J. de Mast; M. Schoonhoven

    2012-01-01

    Purpose - The purpose of this paper is to create actionable knowledge, thereby supporting and stimulating practitioners to improve processes in the financial services sector. Design/methodology/approach - This paper is based on a case base of improvement projects in financial service organizations.

  1. Deriving business processes with service level agreements from early requirements

    NARCIS (Netherlands)

    Frankova, Ganna; Seguran, Magali; Gilcher, Florian; Trabelsi, Slim; Doerflinger, Joerg; Aiello, Marco

    2011-01-01

    When designing a service-based business process employing loosely coupled services, one is not only interested in guaranteeing a certain flow of work, but also in how the work will be performed. This involves the consideration of non-functional properties which go from execution time and costs, to t

  2. Evaluating the service quality of third-party logistics service providers using the analytic hierarchy process

    Directory of Open Access Journals (Sweden)

    Soon-hoo So

    2006-12-01

    Full Text Available In this study we apply the analytic hierarchy process (AHP to evaluate the service quality of third-party logistics (3PL service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy. We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select the best 3PL service provider. To implement this idea in practice, we conduct an empirical case study on four companies providing 3PL services in Korea. The results indicate that Responsiveness out of the five service quality dimensions is the most important factor in the perception of 3PL customers.

  3. SuperAGILE data processing services

    CERN Document Server

    Lazzarotto, F; Del Monte, E; Donnarumma, I; Evangelista, Y; Feroci, M; Lapshov, I; Pacciani, L; Soffitta, P

    2009-01-01

    The SuperAGILE (SA) instrument is a X-ray detector for As- trophysics measurements, part of the Italian AGILE satellite for X-Ray and Gamma-Ray Astronomy launched at 23/04/2007 from India. SuperAGILE is now studying the sky in the 18 - 60 KeV energy band. It is detecting sources with advanced imaging and timing detection and good spectral detection capabilities. Several astrophysical sources has been detected and localized, including Crab, Vela and GX 301-2. The instrument has the skill to resolve correctly sources in a field of view of [-40, +40] degrees interval, with the angular resolution of 6 arcmin, and a spectral analysis with the resolution of 8 keV. Transient events are regularly detected by SA with the aid of its temporal resolution (2 microsec- onds) and using signal coincidence on different portions of the instrument, with confirmation from other observatories. The SA data processing scientic software performing at the AGILE Ground Segment is divided in modules, grouped in a processing pipeline na...

  4. [Communicative process in the mobile emergency service (SAMU/192)].

    Science.gov (United States)

    dos Santos, Maria Claudia; Bernardes, Andrea; Gabriel, Carmen Silvia; Evora, Yolanda Dora Martinez; Rocha, Fernanda Ludmilla Rossi

    2012-03-01

    This study aims to characterize the communication process among nursing assistants who work in vehicles of the basic life support of the mobile emergency service, in the coordination of this service, and in the unified medical regulation service in a city of the state of São Paulo, Brazil. This descriptive and qualitative research used the thematic content analysis for data analysis. Semi-structured interviews were used for the data collection, which was held in January, 2010. Results show diffculties in communication with both the medical regulation service and the coordination. Among the most highlighted aspects are failures during the radio transmission, lack of qualified radio operators, difficult access to the coordination and lack of supervision by nurses. However, it was possible to detect solutions that aim to improve the communication ana consequently, the service offered by the mobile emergency service.

  5. ICESat-2 Data Management Services and Processes

    Science.gov (United States)

    Tanner, S.; Fowler, D. K.; Bond, C.; Stowe, M.; Webster, D.; Steiker, A. E.; Fowler, C.; McAllister, M.

    2015-12-01

    NASA'S Ice, Cloud, and Land Elevation Satellite-2 (ICESat-2) will be launching in 2017 and will quickly begin generating an enormous amount of data. Close to a terabyte (TB) of data per day will be associated with the satellite's Advanced Topographic Laser Altimeter System (ATLAS) instrument. These data will be archived and made available for the public through NASA's Distributed Active Archive Center (DAAC) located at the National Snow and Ice Data Center (NSIDC) in Boulder, Colorado. Because of the expected volume of data, NSIDC and its partners are working on new capabilities and preparations that will be required to fully support the user community. These include using new processes and protocols simply to move the data to the NSIDC, as well as new tools for helping users find and download only the data they need. Subsetting, visualization and analysis capabilities across all of the ICESat-2 data products will be critical to dealing with data. This presentation will explore the steps being taken by NSIDC and others to implement and make these capabilities available.

  6. Statistical Process Control for Evaluating Contract Service at Army Installations

    Science.gov (United States)

    1990-09-01

    Technical Information Service, 5285 Port Royal Road, Springfield, VA 22161 12a. DISTRIBUTION/ AVAILABILTY STATEMENT 12b. DISTRIBUTION CODE Approved for...requirements. In addition to their usage in fault diagnosis and process improvement, process control methods are recommended for supporting acceptance

  7. INTRODUCTION TO PROCESS PLANNING OF SERVICE BY USING QUALITY FUNCTION DEVELOPMENT CASE STUDY: ELECTRONIC BANKING SERVICES

    Directory of Open Access Journals (Sweden)

    Dariush Mohamadi Zanjirani

    2016-11-01

    Full Text Available Purpose: Today, organizations are faced with unique challenges in the customers’ service sector. The current study intends to design the process of providing electronic services with the choice of electronic banking service for testing the proposed approach (using Quality Function Deployment. Design/methodology/approach: In this regard, a four-stage approach based on quality home design was used, which initially relates the needs of customers from bank electronic services to basic requirements of these services, and finally extends them to physical conditions and characteristics of equipment required for this category of services. The data needed in the study process were collected by the 196 customers or the QFD team and validated by content analysis. Findings: This article is an introduction to the relations between the most important factors of service providing process design in electronic banking industry. The study discussed and supports the requirement for creating the infrastructure needed to electronic banking which is aligned with the needs of bank customers. In this case study, after performing the calculations of QFD tables, the relative weights of identified indicators were obtained. Accordingly, among the customers’ needs, the need for security and information confidentiality had the utmost importance. The index of being economic had the highest priority in the Table 1. The indices of confidentiality and performance with equal weights had the best priorities in the Table 2. The indices of approving the transactions and orders and ease of use with an equal weight had the highest priorities in the Table 3. Finally, the indices of updating and systems development had the best priorities in the QFD has Table 4. Originality/value: In this study the new way for process planning of electrical banking service has adopted to have more accurate prioritization of customer needs. The road of designing have extended from customers' needs

  8. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    CERN Document Server

    Belouadha, Fatima-Zahra; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based approach for modeling and integrating agile enterprise business processes. The purpose is to benefit from Web services characteristics to enhance the processes design and realize their dynamic integration. The choice of focusing on Web services is essentially justified by their broad adoption by enterprises as well as their capability to warranty interoperability between both intra and inter-enterprises systems. Thereby, we propose in this chapter a metamodel for describing business processes, and discuss their dynamic in...

  9. Biospecimen Sharing Among Hispanic Women in a Safety-Net Clinic: Implications for the Precision Medicine Initiative

    Science.gov (United States)

    Nodora, Jesse N.; Komenaka, Ian K.; Bouton, Marcia E.; Ohno-Machado, Lucila; Schwab, Richard; Kim, Hyeon-eui; Farcas, Claudiu; Perez, Giovanna

    2017-01-01

    Biospecimen donation is key to the Precision Medicine Initiative, which pioneers a model for accelerating biomedical research through individualized care. Personalized medicine should be made available to medically underserved populations, including the large and growing US Hispanic population. We present results of a study of 140 Hispanic women who underwent a breast biopsy at a safety-net hospital and were randomly assigned to receive information and request for consent for biospecimen and data sharing by the patient’s physician or a research assistant. Consent rates were high (97.1% and 92.9% in the physician and research assistant arms, respectively) and not different between groups (relative risk [RR] = 1.05, 95% confidence interval [CI] = 0.96 to 1.10). Consistent with a small but growing literature, we show that perceptions of Hispanics’ unwillingness to participate in biospecimen sharing for research are not supported by data. Safety-net clinics and hospitals offer untapped possibilities for enhancing participation of underserved populations in the exciting Precision Medicine Initiative. PMID:27688295

  10. Strategic Planning Process at the National Technical Information Service,

    Science.gov (United States)

    funding, and advances in automation, have dictated the need for information services to have a strong commitment to strategic planning . This paper...describes these trends and outlines the strategic planning process at the National Technical Information Service (NTIS). Initially resisted, strategic ... planning has become an important component of the agency management system. In recent years the planning system has been linked with performance plans of

  11. Building the Process-managed Organization by Means of Services

    Directory of Open Access Journals (Sweden)

    Vaclav Repa

    2011-04-01

    Full Text Available The paper shows how the idea of "service orientation" may be used not as a technical principle only but also as a tool for analysis of the substance of the business - for building the process-managed organization. The principle of services as a common principle for developing the business, and organizing its IT support is used for mental overcoming of the illusory contradiction between both areas - business, and IT.

  12. Models for Trustworthy Service and Process Oriented Systems

    DEFF Research Database (Denmark)

    Lopez, Hugo Andres

    2010-01-01

    studies focus on two dichotomies: the global/local views of service interactions, and their imperative/declarative specification. A global view of service interactions describes a process as a protocol for interactions, as e.g. an UML sequence diagram or a WS-CDL choreography. A local view describes...... the system as a set of processes, e.g. specied as a -calculus or WS-BPEL process, implementing each participant in the process. While the global view is what is usually provided as specication, the local view is a necessary step towards a distributed implementation. If processes are dened imperatively......, the control flow is dened explicitly, e.g. as a sequence or flow graph of interactions/commands. In a declarative approach processes are described as a collection of conditions they should fulfill in order to be considered correct. The two approaches have evolved rather independently from each other. Our...

  13. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  14. Information architecture: Standards adoption and retirement process service action plan

    Energy Technology Data Exchange (ETDEWEB)

    NONE

    1997-03-01

    The purpose of this Service Action Plan is to announce, as well as provide, a high-level outline of a new Departmental process for the adoption and retirement of information technology standards. This process supports the implementation of a Department of Energy (DOE) Information Architecture. This plan was prepared with the Department of Energy information technology standards customers and stakeholders in mind. The process described in this plan will be serviced primarily by staff from the Office of the Deputy Assistant Secretary for Information Management with assistance from designated program and site Information Technology Standards Points of Contact. We welcome any comments regarding this new Departmental process and encourage the proposal of information technology standards for adoption or retirement.

  15. 31 CFR 29.203 - Service of Process.

    Science.gov (United States)

    2010-07-01

    ... 31 Money and Finance: Treasury 1 2010-07-01 2010-07-01 false Service of Process. 29.203 Section 29.203 Money and Finance: Treasury Office of the Secretary of the Treasury FEDERAL BENEFIT PAYMENTS UNDER CERTAIN DISTRICT OF COLUMBIA RETIREMENT PROGRAMS Coordination With the District Government §...

  16. Ergonomics and simulation tools for service & industrial process improvement

    Science.gov (United States)

    Sánchez, A.; García, M.

    2012-04-01

    Human interaction within designed processes is a really important factor in how efficiently any process will operate. How a human will function in relation to a process is not easy to predict. All the ergonomic considerations traditionally have been evaluated outside of the 3D product design. Nowadays technologies of 3D process design and simulation tools give us this opportunity from the earliest stages of the design process. Also they can be used to improve current process in order to increase human comfort, productivity and safety. This work shows a methodology using 3D design and simulation tools to improve industrial and service process. This methodology has as an objective the detection, evaluation, control of work-related musculoskeletal disorders (WMSDs).

  17. Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy.

    Science.gov (United States)

    Patterson, Brandon J; Bakken, Brianne K; Doucette, William R; Urmie, Julie M; McDonough, Randal P

    The evolving health care system necessitates pharmacy organizations' adjustments by delivering new services and establishing inter-organizational relationships. One approach supporting pharmacy organizations in making changes may be informal learning by technicians, pharmacists, and pharmacy owners. Informal learning is characterized by a four-step cycle including intent to learn, action, feedback, and reflection. This framework helps explain individual and organizational factors that influence learning processes within an organization as well as the individual and organizational outcomes of those learning processes. A case study of an Iowa independent community pharmacy with years of experience in offering patient care services was made. Nine semi-structured interviews with pharmacy personnel revealed initial evidence in support of the informal learning model in practice. Future research could investigate more fully the informal learning model in delivery of patient care services in community pharmacies.

  18. Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of Processes

    OpenAIRE

    2007-01-01

    Service providers have to monitor the quality of offered services and to ensure the compliance of service levels provider and requester agreed on. Thereby, a service provider should notify a service requester about violations of service level agreements (SLAs). Furthermore, the provider should point to impacts on affected processes in which services are invoked. For that purpose, a model is needed to define dependencies between quality of processes and quality of invoked services. In order to...

  19. 32 CFR 1904.3 - Procedures governing acceptance of service of process.

    Science.gov (United States)

    2010-07-01

    ... acceptance of service of process. (a) Service of Process Upon the CIA or a CIA Employee in An Official..., personal service of process may be accepted only by attorneys of the Office of General Counsel at CIA..., Washington, DC 20505. (b) Service of Process Upon a CIA Employee Solely in An Individual Capacity—(1)...

  20. Implementation Of Quality Management System For Irradiation Processing Services

    Science.gov (United States)

    Lungu, Ion-Bogdan; Manea, Maria-Mihaela

    2015-07-01

    In today's market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.

  1. The ATLAS Event Service: A New Approach to Event Processing

    CERN Document Server

    AUTHOR|(INSPIRE)INSPIRE-00070566; De, Kaushik; Guan, Wen; Maeno, Tadashi; Nilsson, Paul; Oleynik, Danila; Panitkin, Sergey; Tsulaia, Vakhtang; van Gemmeren, Peter; Wenaus, Torre

    2015-01-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre­staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabi...

  2. Online self-service processing system of ZY-3 satellite: a prospective study of image cloud services

    Science.gov (United States)

    Wang, Hongyan; Wang, Huabin; Shi, Shaoyu

    2015-12-01

    The strong demands for satellite images are increasing not only in professional fields, but also in the non-professionals. But the online map services with up-to-date satellite images can serve few demands. One challenge is how to provide online processing service, which need to handle real-time online data-intensive geospatial computation and visualization. Under the background of the development of cloud computing technology, the problem can be figured out partly. The other challenge is how to implement user-customized online processing without professional background and knowledge. An online self-service processing system of ZY-3 Satellite images is designed to implement an on-demand service mode in this paper. It will work with only some simple parameters being set up for the non-professionals without having to care about the specific processing steps. And the professionals can assemble the basic processing services to a service chain, which can work out a more complex processing and a better result. This intelligent self-service online system for satellite images processing, which is called the prototype of satellite image cloud service in this paper, is accelerated under the development of cloud computing technology and researches on data-intensive computing. To realize the goal, the service mode and framework of the online self-service processing system of ZY-3 Satellite images are figured out in this paper. The details of key technologies are also discussed, including user space virtualization management, algorithm-level parallel image processing, image service chain construction, etc. And the experimental system is built up as a prospective study of image cloud services.

  3. A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence

    Science.gov (United States)

    Arcilla, Magdalena; Calvo-Manzano, Jose; Cuevas, Gonzalo; Gómez, Gerzon; Ruiz, Elena; San Feliu, Tomás

    This paper addresses the implementation sequence of Services Management processes defined in ITIL v2, from a topological perspective. Graphs Theory is used to represent the existing dependencies among the ITIL v2 processes, in order to find clusters of strongly connected processes. These clusters will help to determine the implementation priority of the service management processes. For it, OPreSSD (Organizational Procedure for Service Support and Service Delivery) is proposed in order to identify the processes implementation sequence related to the Service Support (SS) and Service Delivery (SD) areas.

  4. A process Approach to Information Services: Information Search Process (ISP Model

    Directory of Open Access Journals (Sweden)

    Hamid Keshavarz

    2010-12-01

    Full Text Available Information seeking is a behavior emerging out of the interaction between information seeker and information system and should be regarded as an episodic process so as to meet information needs of users and to take different roles in different stages of it. The present article introduces a process approach to information services in libraries using Carol Collier Kuhlthau Model. In this model, information seeking is regarded as a process consisting of six stages in each of which users have different thoughts, feelings and actions and librarians also take different roles at any stage correspondingly. These six stages are derived from instructive learning theory based on uncertainty principle. Regardless of some acceptable shortcomings, this model may be regarded as a new solution for rendering modern information services in libraries especially in relation to new information environments and media.

  5. Implementing a Process for Integration Research: Ecosystem Services Project, Australia

    Directory of Open Access Journals (Sweden)

    Steven J. Cork

    2005-01-01

    Full Text Available This paper reports on the design and implementation of a multi-phase interactive process among a set of scientists, policy makers, land managers, and community representatives, so as to facilitate communication, mutual understanding, and participative decision making. This was part of the Ecosystem Services Project in Australia. The project sought to broaden public understanding about the natural ecosystems in Australia. The study reported here pertains to one of the project sites--the Goulburn Broken catchment, a highly productive agricultural watershed in the south-east of Australia. The paper demonstrates how, starting from a condition of diversity of ideas and interests among the participants, systematic dialogue and mutual learning could be generated, leading to identification of options for more sustainable land management practices. The concept of “ecosystem services” was used as an integrative tool across disciplines and community perspectives. The concept of scenarios was used to encourage future-focussed thinking among the participants. The idea of “stakeholder jury” was used to promote deliberation. A process of multi-criteria evaluation was used to facilitate convergence of viewpoints, through informed trade-offs and compromises. This experience led to the development of a process for integration research, which helped in harmonising across diverse understandings and values in a transparent and structured manner.

  6. Building an Elastic Parallel OGC Web Processing Service on a Cloud-Based Cluster: A Case Study of Remote Sensing Data Processing Service

    Directory of Open Access Journals (Sweden)

    Xicheng Tan

    2015-10-01

    Full Text Available Since the Open Geospatial Consortium (OGC proposed the geospatial Web Processing Service (WPS, standard OGC Web Service (OWS-based geospatial processing has become the major type of distributed geospatial application. However, improving the performance and sustainability of the distributed geospatial applications has become the dominant challenge for OWSs. This paper presents the construction of an elastic parallel OGC WPS service on a cloud-based cluster and the designs of a high-performance, cloud-based WPS service architecture, the scalability scheme of the cloud, and the algorithm of the elastic parallel geoprocessing. Experiments of the remote sensing data processing service demonstrate that our proposed method can provide a higher-performance WPS service that uses less computing resources. Our proposed method can also help institutions reduce hardware costs, raise the rate of hardware usage, and conserve energy, which is important in building green and sustainable geospatial services or applications.

  7. New theoretical model of New Service Development process in Iranian Governmental Banks

    OpenAIRE

    Nasrollah Shabankareh; Mohammad Reza Meigounpoory

    2013-01-01

    The intensive competition in grasping banking customers, as well as the rapid growth in customers' needs for high quality, proper services have given rise to new innovative methods for optimization of processes, service development and value creation in Iranian Governmental bank systems. Today organizing a new service development is an important topic for decision-delivery in service banks. New Service Development (NSD) process providing the lower cost and higher benefit methods for creation ...

  8. The ATLAS Event Service: A new approach to event processing

    Science.gov (United States)

    Calafiura, P.; De, K.; Guan, W.; Maeno, T.; Nilsson, P.; Oleynik, D.; Panitkin, S.; Tsulaia, V.; Van Gemmeren, P.; Wenaus, T.

    2015-12-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre-staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabilities, its architecture and the highly scalable tools and technologies employed in its implementation, and its applications in ATLAS processing on HPCs, commercial cloud resources, volunteer computing, and grid resources. Notice: This manuscript has been authored by employees of Brookhaven Science Associates, LLC under Contract No. DE-AC02-98CH10886 with the U.S. Department of Energy. The publisher by accepting the manuscript for publication acknowledges that the United States Government retains a non-exclusive, paid-up, irrevocable, world-wide license to publish or reproduce the published form of this manuscript, or allow others to do so, for United States Government purposes.

  9. Exploiting rules and processes for increasing flexibility in service composition

    NARCIS (Netherlands)

    Sapkota, Brahmananda; Sinderen, van Marten

    2010-01-01

    Recent trends in the use of service oriented architecture for designing, developing, managing, and using distributed applications have resulted in an increasing number of independently developed and physically distributed services. These services can be discovered, selected and composed to develop n

  10. Integrating Service-Learning Pedagogy: A Faculty Reflective Process

    Science.gov (United States)

    Carracelas-Juncal, Carmen; Bossaller, Jenny; Yaoyuneyong, Gallayanee

    2009-01-01

    Research on service-learning has focused mainly on student outcomes. However, this study addresses the transformative change that three faculty members from different disciplines experienced during a semester-long fellowship on service-learning as a pedagogical method. Through their personal reflections, the authors show how service-learning and…

  11. HELI-DEM portal for geo-processing services

    Science.gov (United States)

    Cannata, Massimiliano; Antonovic, Milan; Molinari, Monia

    2014-05-01

    HELI-DEM (Helvetia-Italy Digital Elevation Model) is a project developed in the framework of Italy/Switzerland Operational Programme for Trans-frontier Cooperation 2007-2013 whose major aim is to create a unified digital terrain model that includes the alpine and sub-alpine areas between Italy and Switzerland. The partners of the project are: Lombardy Region, Piedmont Region, Polytechnic of Milan, Polytechnic of Turin and Fondazione Politecnico from Italy; Institute of Earth Sciences (SUPSI) from Switzerland. The digital terrain model has been produced by integrating and validating the different elevation data available for the areas of interest, characterized by different reference frame, resolutions and accuracies: DHM at 25 m resolution from Swisstopo, DTM at 20 m resolution from Lombardy Region, DTM at 5 m resolution from Piedmont Region and DTM LiDAR PST-A at about 1 m resolution, that covers the main river bed areas and is produced by the Italian Ministry of the Environment. Further results of the project are: the generation of a unique Italian Swiss geoid with an accuracy of few centimeters (Gilardoni et al. 2012); the establishment of a GNSS permanent network, prototype of a transnational positioning service; the development of a geo-portal, entirely based on open source technologies and open standards, which provides the cross-border DTM and offers some capabilities of analysis and processing through the Internet. With this talk, the authors want to present the main steps of the project with a focus on the HELI-DEM geo-portal development carried out by the Institute of Earth Sciences, which is the access point to the DTM outputted from the project. The portal, accessible at http://geoservice.ist.supsi.ch/helidem, is a demonstration of open source technologies combined for providing access to geospatial functionalities to wide non GIS expert public. In fact, the system is entirely developed using only Open Standards and Free and Open Source Software (FOSS

  12. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  13. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  14. Image processing and applications based on visualizing navigation service

    Science.gov (United States)

    Hwang, Chyi-Wen

    2015-07-01

    When facing the "overabundant" of semantic web information, in this paper, the researcher proposes the hierarchical classification and visualizing RIA (Rich Internet Application) navigation system: Concept Map (CM) + Semantic Structure (SS) + the Knowledge on Demand (KOD) service. The aim of the Multimedia processing and empirical applications testing, was to investigating the utility and usability of this visualizing navigation strategy in web communication design, into whether it enables the user to retrieve and construct their personal knowledge or not. Furthermore, based on the segment markets theory in the Marketing model, to propose a User Interface (UI) classification strategy and formulate a set of hypermedia design principles for further UI strategy and e-learning resources in semantic web communication. These research findings: (1) Irrespective of whether the simple declarative knowledge or the complex declarative knowledge model is used, the "CM + SS + KOD navigation system" has a better cognition effect than the "Non CM + SS + KOD navigation system". However, for the" No web design experience user", the navigation system does not have an obvious cognition effect. (2) The essential of classification in semantic web communication design: Different groups of user have a diversity of preference needs and different cognitive styles in the CM + SS + KOD navigation system.

  15. Integrating Service-Learning Pedagogy: A Faculty Reflective Process

    Directory of Open Access Journals (Sweden)

    Carmen Carracelas-Juncal, PhD

    2009-01-01

    Full Text Available Research on service-learning has focused mainly on student outcomes. However, this study addresses the transformative change that three faculty members from different disciplines experienced during a semester-long fellowship on service-learning as a pedagogical method. Through their personal reflections, the authors show how service-learning and the scholarship of teaching were intertwined as they engaged in course redesign. This experience went beyond creating an academic service-learning course to transforming the teachers into reflective practitioners actively engaged in systematically improving their teaching practice.

  16. BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA

    OpenAIRE

    Joseph Joseph Sungau; Philibert C. Ndunguru; Joseph Kimeme

    2013-01-01

    Problem statement: Delivering speed is very critical in today’s business environment. In most cases, service organizations and customers are sensitive to time spent at delivering or receiving a service. Therefore, service organizations must change in order to meet this challenge. Overtime, service organizations have worked hard to identify techniques that enhance service delivering speed for improved performance. Business process re-engineering is one of such techniques that improves busines...

  17. Supporting the Research Process through Expanded Library Data Services

    Science.gov (United States)

    Wang, Minglu

    2013-01-01

    Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana…

  18. 38 CFR 36.4348 - Servicer Appraisal Processing Program.

    Science.gov (United States)

    2010-07-01

    ... AFFAIRS (CONTINUED) LOAN GUARANTY Guaranty or Insurance of Loans to Veterans With Electronic Reporting... interest between those pursuits and his/her duties, responsibilities, and performance as a Servicer... argument submitted by the servicer. (3) In actions based upon a conviction or civil judgment, or in...

  19. Innovation Dialectics: An Extended Process Perspective on Innovation in Services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    2017-01-01

    . The empirical field in which the investigation was set is facility services, a type of business-to-business support services. The findings were extracted from a longitudinal, in-depth case study of a Danish, multi-national organisation over 13 years, complemented with an explorative study in the Danish facility...

  20. Definition of the service in the local government in CR that uses process management

    OpenAIRE

    Marketa Zimmermannova

    2013-01-01

    The article discusses a definition of service in the local government in CR that uses process management as part of the EA meta model.. This definition is a follow up of the analysis regarding effective local government in CR that is based on process management usage together with the enterprise architecture elements. Service definition in this article is regarding the logic of creation of business service in the proposed EA meta model, definition of business service against the definition of...

  1. Comparative Cloud Deployment and Service Orchestration Process Using Juju Charms

    Directory of Open Access Journals (Sweden)

    Gaurav Raj

    2013-04-01

    Full Text Available This age is known as a service oriented age due to the globalization and advancement in technology day by day which lead business developers to deploy their services over the cloud. It lead to the development of new platform that has the capability to easily cope with the business expectations and has introduced a tough competition between the platform providers. These days Services like IaaS hasbeen provided by many cloud service providers along with PaaS and SaaS. We provide a comparative study in between the types of platform (open source cloud platform as OpenStack and proprietary basedplatform as Eucalyptus for deployment of IaaS , which has taken into consideration the size of deployment, manageability and fault tolerance, API provisioning /support, performance, compatibility withother platforms and types of services to be hosted. We discussed here about two high demanding IaaS platform provided by OpenStack and Eucalyptus. Both of the platform providers are competitive in termsof deployment of IaaS and service provisioning to its big clients. We also discussed here about the tools that can be used with these cloud platforms to easily install services on these clouds.

  2. Methodology for Web Services Adoption Based on Technology Adoption Theory and Business Process Analyses

    Institute of Scientific and Technical Information of China (English)

    AN Liping; YAN Jianyuan; TONG Lingyun

    2008-01-01

    Web services use an emerging service-oriented architecture for distributed computing. Many organizations are either in the process of adopting web services technology or evaluating this option for incorporation into their enterprise information architectures. Implementation of this new technology requires careful assessment of the needs and capabilities of an organization to formulate adoption strategies. This paper presents a methodology for web services adoption based on technology adoption theory and business process analyses. The methodology suggests that strategies, business areas, and functions within an organization should be considered based on the existing organizational information technology status during the process of adopting web services to support the business needs and requirements.

  3. Integrating Service-Learning Pedagogy: A Faculty Reflective Process

    Directory of Open Access Journals (Sweden)

    Carmen Carracelas-Juncal, PhD

    2009-08-01

    Full Text Available Research on service-learning has focused mainly on student outcomes. However, this study addresses the transformative change that three faculty members from different disciplines experienced during a semester-long fellowship on servicelearning as a pedagogical method. Through their personal reflections, the authors show how service-learning and the scholarship of teaching were intertwined as they engaged in course redesign. This experience went beyond creating an academic service-learning course to transforming the teachers into reflective practitioners actively engaged in systematically improving their teaching practice.

  4. Basic Functional Capabilities for a Military Message Processing Service

    Science.gov (United States)

    1974-09-01

    Characterizations During Preparation 31 Post-Preparation Phases 38 Transmission 38 Delivery 39 Reception 41 Archival 44 Administrativo Functions 44...a situation would exist in practice. The service would have to interface to other message services, both manual and automated. While discussion of... Manual , CINCPACINST 5400.2 Series, 1972, 1973-4 updates. 4 Ellis, T. 0., L G, Gallenson, .i. F. Heafner, and .1 T. Melvin, A Plan for Consolidation end

  5. IMPROVING THE LOGISTICAL PROCESSES IN CORPORATE SERVICE SYSTEM

    Directory of Open Access Journals (Sweden)

    Irina MAKAROVA

    2016-03-01

    Full Text Available The study deals with enhancing the reliability of freight cars by improving the corporate service system. Assessing of the quality of spare parts suppliers is discussed. An algorithm for supplier selection and an evaluation method, based on cluster analysis of indicators of supplier reliability, is proposed. Alternative developments for a service network, in view of expanding of the car fleet powered by natural gas-based fuel have been considered.

  6. American Elementary Education Pre-Service Teachers' Attitudes towards Biotechnology Processes

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Chitiyo, Jonathan

    2011-01-01

    This study examined elementary education pre-service teachers' attitudes towards biotechnology processes. A sample comprised 88 elementary education pre-service teachers at a mid-sized university in the Midwest of the USA. Sixty and 28 of these pre-service teachers were enrolled in Introductory Science Methods course and Advance Science Methods…

  7. 76 FR 64882 - Inquiry Into Disbursement Process for the Universal Service Fund Low Income Program

    Science.gov (United States)

    2011-10-19

    ... COMMISSION 47 CFR Part 54 Inquiry Into Disbursement Process for the Universal Service Fund Low Income Program... Universal Service Fund low income support to eligible telecommunications carriers (ETCs) based upon claims... Universal Service Administrative Company (USAC) reimburses ETCs for low income support each month based...

  8. Enhancing the Industrial Service Offering : New Requirements on Content and Processes

    OpenAIRE

    Kowalkowski, Christian

    2006-01-01

    The overall purpose of this thesis is to describe and analyse how capital goods manufacturers can enhance their industrial service offering. The theoretical basis of this research is found in services marketing, recognising co-creation of value, that the service process is an open production system and that the customer determines value as the manufacturer can only offer value propositions. The empirical basis is a multiple case study of service management at BT Industries, Electrolux Laundry...

  9. Ranking factors affecting the quality of banking services using analytic network process

    OpenAIRE

    Hooman Pourmohammad; Mostafa Zandieh; Hasan Farsijani

    2016-01-01

    This paper seeks to identify the priority of factors affecting the quality of banking services in Bank Saderat Iran for better allocation of resources to enhance the quality of its banking services. The study develops a fuzzy method to handle uncertainty associated with the data and using analytical network process (ANP) ranks different factors influencing on service quality. The results have indicated that the quality of e-services (ESQ) is the most important factor followed by the quality o...

  10. Ranking factors affecting the quality of banking services using analytic network process

    Directory of Open Access Journals (Sweden)

    Hooman Pourmohammad

    2016-06-01

    Full Text Available This paper seeks to identify the priority of factors affecting the quality of banking services in Bank Saderat Iran for better allocation of resources to enhance the quality of its banking services. The study develops a fuzzy method to handle uncertainty associated with the data and using analytical network process (ANP ranks different factors influencing on service quality. The results have indicated that the quality of e-services (ESQ is the most important factor followed by the quality of banking services agility (ASQ, the service system quality (SSQ, and the behavioral service qualities (BSQ. Moreover, the employees’ competence and skills, the reliability of the electronic system and the reliability of the service system, an impeccability banking system integrity and accountability instruments are among other effective factors influencing on the quality of banking services.

  11. Hippi Care Hospital: Towards Proactive Business Processes in Emergency Room Services. Teaching Case

    Science.gov (United States)

    Tan, Kar Way; Shankararaman, Venky

    2014-01-01

    It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

  12. 32 CFR 516.14 - Service of process on DA or Secretary of Army.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of process on DA or Secretary of Army. 516.14 Section 516.14 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF... or Secretary of Army. The Chief, Litigation Division, shall accept service of process for...

  13. Creating OGC Web Processing Service workflows using a web-based editor

    Science.gov (United States)

    de Jesus, J.; Walker, P.; Grant, M.

    2012-04-01

    The OGC WPS (Web Processing Service) specifies how geospatial algorithms may be accessed in an SOA (Service Oriented Architecture). Service providers can encode both simple and sophisticated algorithms as WPS processes and publish them as web services. These services are not only useful individually but may be built into complex processing chains (workflows) that can solve complex data analysis and/or scientific problems. The NETMAR project has extended the Web Processing Service (WPS) framework to provide transparent integration between it and the commonly used WSDL (Web Service Description Language) that describes the web services and its default SOAP (Simple Object Access Protocol) binding. The extensions allow WPS services to be orchestrated using commonly used tools (in this case Taverna Workbench, but BPEL based systems would also be an option). We have also developed a WebGUI service editor, based on HTML5 and the WireIt! Javascript API, that allows users to create these workflows using only a web browser. The editor is coded entirely in Javascript and performs all XSLT transformations needed to produce a Taverna compatible (T2FLOW) workflow description which can be exported and run on a local Taverna Workbench or uploaded to a web-based orchestration server and run there. Here we present the NETMAR WebGUI service chain editor and discuss the problems associated with the development of a WebGUI for scientific workflow editing; content transformation into the Taverna orchestration language (T2FLOW/SCUFL); final orchestration in the Taverna engine and how to deal with the large volumes of data being transferred between different WPS services (possibly running on different servers) during workflow orchestration. We will also demonstrate using the WebGUI for creating a simple workflow making use of published web processing services, showing how simple services may be chained together to produce outputs that would previously have required a GIS (Geographic

  14. Mobile Phone Service Process Hiccups at Cellular Inc.

    Science.gov (United States)

    Edgington, Theresa M.

    2010-01-01

    This teaching case documents an actual case of process execution and failure. The case is useful in MIS introductory courses seeking to demonstrate the interdependencies within a business process, and the concept of cascading failure at the process level. This case demonstrates benefits and potential problems with information technology systems,…

  15. FORMATIVE ADAPTIVE TESTING SERVICE WEB TO INDIVIDUALIZE ELEARNING PROCESS

    Directory of Open Access Journals (Sweden)

    NOUR-EDDINE El FADDOULI

    2011-06-01

    Full Text Available In most of the existing E-learning systems, the content and the order of activities are presented in a static manner without taking into consideration the learner’s characteristics. Therefore, customizing and adapting the environment to the learner’s profile has shown important improvement in education quality. There are several adaptation approaches of E-learning environments, such as, adaptive hypermedia system, semantic web, etc. In our proposed system (RIMEV, we adopted a Competency Based Approach (CBA, and we found that a welladapted system depends mainly on the adequacy of the information collected through a personal diagnostic. This diagnostic takes place via an adaptive test using the Item Response Theory (IRT in a formative approach. This Intelligent test administers optimal items in an appropriate order in a short time and produces a goodassessment of the learner’s skills with accurate results. Thus the e-learning systems can lead the learner to gradually acquire a skill by taking into account his/her characteristics and predispositions.Concerning the technological aspect, the system is implemented as a composed web service, which calls several basic services that coordinate according to an orchestration plan. This allows interoperability with heterogeneous learning systems.

  16. First passage processes in Queuing system MX/Gr/1 with service delay discipline

    Directory of Open Access Journals (Sweden)

    Lev Abolnikov

    1994-01-01

    Full Text Available This article deals with a general single-server bulk queueing system with a server waiting until the queue will reach level r before it starts processing customers. If at least r customers are available the server takes a batch of the fixed size r of units for service. The input stream is assumed to be a compound Poisson process modulated by a semi-Markov process and with a multilevel control of service time.

  17. Changes in Learning Process Caused by the Implementation of ICT in Education in Estonian In-Service and Pre-Service Teachers Perceptions

    Science.gov (United States)

    Luik, Piret; Kukemelk, Hasso

    2008-01-01

    The current paper reports on a qualitative study examining in-service and pre-service teachers perceptions about changes in the learning process caused by the involvement of ICT (Information and Communication Technology) in Estonian schools. Based on five in-service and five pre-service teachers' interviews, findings indicate some positive, some…

  18. A PROPOSAL OF A PROCESS MODEL FOR POSTAL ELECTRONIC SERVICE IMPLEMENTATION

    Directory of Open Access Journals (Sweden)

    Bystrík Nemček

    2015-09-01

    Full Text Available This article is dedicated to one of the main business processes–implementation of the postal electronic service. Theoretical point of view is focused on Business Process Management (BPM describing it as a field in systems engineering that focuses on activity of representing processes of an enterprise, so that the current process may be analyzed or improved. The main aim of the practical point of view was to design a model of postal electronic service implementation. A proposal of model is designed in Business Process Model Notation (BPMN, which is a graphical representation for specifying business processes in a business process model

  19. ANFIS -Based Navigation for HVAC Service Robot with Image Processing

    Science.gov (United States)

    Salleh, Mohd Zoolfadli Md; Rashid, Nahrul Khair Alang Md; Mohd Mustafah, Yasir

    2013-12-01

    In this paper, we present an ongoing work on the autonomous navigation of a mobile service robot for Heat, Ventilation and Air Condition (HVAC) ducting. CCD camera mounted on the front-end of our robot is used to analyze the ducts openings (blob analysis) in order to differentiate them from other landmarks (blower fan, air outlets and etc). Distance between the robot and duct openings is measured using ultrasonic sensor. Controller chosen is ANFIS where its architecture accepts three inputs; recognition of duct openings, robot positions and distance while the outputs is maneuver direction (left or right).45 membership functions are created from which produces 46 training epochs. In order to demonstrate the functionality of the system, a working prototype is developed and tested inside HVAC ducting in ROBOCON Lab, IIUM.

  20. Space Situational Awareness Data Processing Scalability Utilizing Google Cloud Services

    Science.gov (United States)

    Greenly, D.; Duncan, M.; Wysack, J.; Flores, F.

    Space Situational Awareness (SSA) is a fundamental and critical component of current space operations. The term SSA encompasses the awareness, understanding and predictability of all objects in space. As the population of orbital space objects and debris increases, the number of collision avoidance maneuvers grows and prompts the need for accurate and timely process measures. The SSA mission continually evolves to near real-time assessment and analysis demanding the need for higher processing capabilities. By conventional methods, meeting these demands requires the integration of new hardware to keep pace with the growing complexity of maneuver planning algorithms. SpaceNav has implemented a highly scalable architecture that will track satellites and debris by utilizing powerful virtual machines on the Google Cloud Platform. SpaceNav algorithms for processing CDMs outpace conventional means. A robust processing environment for tracking data, collision avoidance maneuvers and various other aspects of SSA can be created and deleted on demand. Migrating SpaceNav tools and algorithms into the Google Cloud Platform will be discussed and the trials and tribulations involved. Information will be shared on how and why certain cloud products were used as well as integration techniques that were implemented. Key items to be presented are: 1.Scientific algorithms and SpaceNav tools integrated into a scalable architecture a) Maneuver Planning b) Parallel Processing c) Monte Carlo Simulations d) Optimization Algorithms e) SW Application Development/Integration into the Google Cloud Platform 2. Compute Engine Processing a) Application Engine Automated Processing b) Performance testing and Performance Scalability c) Cloud MySQL databases and Database Scalability d) Cloud Data Storage e) Redundancy and Availability

  1. AN EMPIRICAL STUDY ON THE QUALITY OF COLLEGE CANTEEN SERVICE PROCESS AND STUDENT SATISFACTION

    Institute of Scientific and Technical Information of China (English)

    李毅红

    2016-01-01

    The canteen is an integral part of university. After a survey among student, using the factor analysis method and the importance and satisfaction of four graph model among students to study the relationship between the quality of college canteen service process and student satisfaction, there is a relationship between them. This relationship suggests that improving the quality of college canteen service process is the based way to increase students' satisfaction. By the investigation and the analysis, getting the important and not fully satisfied aspect of the quality of college canteen service process.

  2. Do sealless pumps belong in hydrocarbon processing services?

    Energy Technology Data Exchange (ETDEWEB)

    Bennett, Shawn L. [Sundyne Corporation, Arvada, CO (Brazil)

    2004-07-01

    Sealless pump technology seems unimaginable in the hot, dirty and high-pressure world of hydrocarbon processing. Furthermore the high flow rates typical of the industry seem incompatible with sealless pumps. Seals and their environmental controls used in conventional technologies are not immune from these factors making sealless worth another look. In October 2000 the Sealless Centrifugal Pump Specification API 685 was published. This specification lends sealless pumps credibility and emphasizes the proper application of the technology. In many process units seal leaks can be extremely dangerous and costly. The heavy hydrocarbons can auto-ignite and light hydrocarbons will tend to find a source of ignition. The ever-increasing requirements for clean fuels are driving many of the current refinery upgrades. Best Also available control technology requirements and additional focus on Environmental Health and Safety increase the attractiveness of sealless technology to mitigate the hazards associated with seal leaks. Sealless has a place in hydrocarbon processing to eliminate seals, provide mechanical simplification, and ensure personnel/environmental protection. The proper application involves evaluating canned motor/magnetic drive technology, API 685 Guidelines, and vapor pressure versus pump circuit pressure analysis. There are four (4) specific processes where sealless pumps should be targeted: Alkylation, Sulfur Recovery/Hydrotreating, Naphtha Reforming Production, and Neutralization. (author)

  3. Simulation Modeling for Process Improvement in a General Surgery Service

    Directory of Open Access Journals (Sweden)

    Kidak Levent B.

    2011-03-01

    Full Text Available The aim of the study is to improve the General Surgery patients' treatment duration in order to eliminate the bottlenecks by speeding up the process. For this purpose, some model proposals were carried out to allow reorganizing the processes to serve more patients by improving the productivity of the clinic. The study has been carried out in the general surgery clinic at the well known, training and research hospital. First of all, the simulation model of the existing system was demonstrated. The simulation model has been developed via PROMODEL software program. In the simulation model installed, four scenarios have been established in order to determine the critical factors which effect patients’ waiting durations. Thus, the goal of the study was to reduce the waiting times by considering what-if analysis using simulation. The model has been worked on for six months and ten times repetitively, so to get some statistics. It has been determined that an improvement of 17% efficiency of operations in clinic may be considerable in case of reviewing and redesigning the processes of the General Surgery clinic. It was found that a decrease of 76, 57 and 52% in the duration patients’ being in the system for Medical Treatment (MTP, Operation (OP, and Urgent Operations (UOP, respectively. All outcomes of study showed that an improvement in the efficiency could be acquired without any financial burden for the hospital budget by enhancing the processes in General Surgery clinic via using simulation modeling.

  4. Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

    NARCIS (Netherlands)

    Gong, Y.

    2012-01-01

    To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research prese

  5. The ToolBus: A Service-oriented Architecture for Language processing Tools

    NARCIS (Netherlands)

    Klint, P.

    2007-01-01

    The paradigm of service orientation creates new opportunities for language-processing tools and Interactive Development Environments. At CWI we have developed the ToolBus, a service-oriented architecture with application areas like software renovation and implementation of domain- specific languages

  6. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  7. How Pre-Service Teachers' Understand and Perform Science Process Skills

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Mbewe, Simeon

    2012-01-01

    This study explored pre-service teachers' conceptual understanding and performance on science process skills. A sample comprised 91 elementary pre-service teachers at a university in the Midwest of the USA. Participants were enrolled in two science education courses; introductory science teaching methods course and advanced science methods course.…

  8. METHODOLOGY FRAMEWORK FOR PROCESS INTEGRATION AND SERVICE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Darko Galinec

    2007-06-01

    Full Text Available History of information systems development was driven by business system's functions automation and mergers and acquisitions - business subjects integration into a whole. Modern business requires business processes integration through their dynamics and thus enterprise application integration (EAI as well. In this connection it is necessary to find ways and means of application integration and interaction in a consistent and reliable way. The real-time enterprise (RTE monitors, captures and analyzes root causes and overt events that are critical to its success the instant those events occur [6]. EAI is determined by business needs and business requirements. It must be based on business process repository and models, business integration methodology (BIM and information flow as well. Decisions concerning technology must be in function of successful application integration. In this paper EAI methodological framework and technological concepts for its achievements are introduced.

  9. Defense Logistics Agency Disposition Services Afghanistan Disposal Process Needed Improvement

    Science.gov (United States)

    2013-11-08

    quantity, demilitarization ( DEMIL ) code, and national stock number. The inspection of property decides the course for further processing. The...generating activity is expected to obtain the correct DEMIL code from the Inventory Control Point and enter that code on the Disposal Turn-In Document1... DEMIL code, supply condition code, and unit price. Figure 1. Property Staged at DLA DS Bagram Introduction DODIG-2014-007 │ 3 Disposition Guidance

  10. Knowledge-intensive Business Services: Processing Knowledge and Producing Innovation

    OpenAIRE

    Gallouj, Faïz

    2000-01-01

    International audience; This paper is divided into three parts. The first is given over to a summary of the economic debate on the nature of knowledge and on the distinction between information, knowledge and competences. In Section 2, we examine the basic mechanisms of knowledge processing and production, firstly within the general framework of learning cycles or spirals and then more specifically in the context of KIBS transactions. In Section 3, we seek to mark out the boundary and establi...

  11. Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations

    Directory of Open Access Journals (Sweden)

    Joseph Joseph Sungau

    2015-03-01

    Full Text Available Organizations in today’s business environment struggle on how to reduce operation cost in order to set prices that can be afforded by many customers while obtaining reasonable profit.  In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement for reduced Operational Cost. In so doing, the global literature indicates that service organizations adopt Business Process Re-engineering technique as a panacea of reducing Operational Cost. Despite a documented potentiality of Business Process Re-engineering technique, there are mixed empirical results, findings and conclusions regarding the effect of Business Process Re-engineering on Operational Cost. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost.   The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety five (95 service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use Business Process Re-engineering as panacea of reducing Operational Cost.    

  12. INFORMATION TECHNOLOGY SERVICE MANAGEMENT PROCESSES MATURITY IN THE BRAZILIAN FEDERAL DIRECT ADMINISTRATION

    Directory of Open Access Journals (Sweden)

    Maria Albeti Vieira Vitoriano

    2015-12-01

    Full Text Available This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The work consists of interviews with questions related to the five maturity levels, as follows: initial, repetitive, defined, managed and optimized. Information on the five basic Information Technology Service Management processes was collected. Besides the classification of the maturity levels of the processes, the interviews allowed us to gather information about the possible causes that hinder the improvement of the maturity of the processes. The outcomes of the survey on the researched ministries showed low maturity level in all the assessed service management processes. The Incident Management Process presented the highest level of maturity, while Problem Management proved to be the most flawed one, in relation to maturity. The other assessed processes, like Change Management, Service Assets and Configuration Management and Release and Deployment Management presented some sort of homogeneity among the ministries. As for the probable causes that hinder the improvement of the maturity level of the Information Technology Service Management processes, pointed by the managers, the following one stand out: the reduced staff, the lack of resources, the gap between the organizational targets and their processes aims, and the lack of skilled labor.

  13. Innovation, Management and Sustainability - change processes in the food service sector

    DEFF Research Database (Denmark)

    Kristensen, Niels Heine; Dahl, Astrid; Mikkelsen, Bent Egberg;

    2005-01-01

    Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X......Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X...

  14. INTEGRATION OF SERVICE LIFE IN THE PROCESS OF MANAGEMENT AND DESIGN OF BUILDINGS

    OpenAIRE

    Silverio HERNÁNDEZ-MORENO

    2010-01-01

    This article approaches the regulatory framework on the service life of constructed assets and its integration into the management and design process of sustainable buildings. The importance of this study is to be found on the fact that currently, most of the building designers do not apply the integration and planning of service life into the process of management and design of constructions. Because of this, ISO (International Standard Organization) regulations are approached; said regulati...

  15. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  16. New theoretical model of New Service Development process in Iranian Governmental Banks

    Directory of Open Access Journals (Sweden)

    Nasrollah Shabankareh

    2013-08-01

    Full Text Available The intensive competition in grasping banking customers, as well as the rapid growth in customers' needs for high quality, proper services have given rise to new innovative methods for optimization of processes, service development and value creation in Iranian Governmental bank systems. Today organizing a new service development is an important topic for decision-delivery in service banks. New Service Development (NSD process providing the lower cost and higher benefit methods for creation of competitive advantage in Governmental banking systems. In this paper the new theoretical model of New Service Development process in Iranian Governmental Banks has been introduced. The qualitative data was collected through interviews. The methodology is adapted from in-depth interviews with academic experts and managers of Governmental banking systems until theoretical saturation state achieved. The gathered data was analyzed using axial and open coding methods. The results shows that the NSD process Iranian Governmental banking systems is includes of four main stages and 35 secondary factors consist of analysis& new concept development, design, pilot and launch, development. Eventually, the results of this paper can be used for the new services development in Governmental banking system in a competitive environment at the other countries.

  17. Research of Pre-Service Elementary Mathematics Teachers’ Beliefs in Proof, Proving Processes and Proof Evaluation Processes

    Directory of Open Access Journals (Sweden)

    Candaş Uygan

    2014-08-01

    Full Text Available The purpose of this study is to research pre-service elementary mathematics teachers’ beliefs on meaning and features of mathematical proof, their proving processes and their reasoning process while evaluating validities of proof examples. This study is a qualitative research. Participants of the study are three pre-service elementary mathematics teachers who continue to study in a state university from Central Anatolia Region. Participants’ beliefs on proof were researched with semi-structured interview whilst proving processes and evaluation processes of proof examples were researched with clinical interviews. Interviews were recorded with video camera and data were analyzed according to qualitative methods. When beliefs on proof were analyzed, it was indicated that participants see mathematical proofs as problem solving process and exploration of source of mathematical knowledge, and believe that proofs have to be deductive, apprehensible and have to include generalizable results. Also according to opinions of all three participants, they believe that their proving abilities are insufficient. Analyze results related to proving processes indicated that pre-service teachers considered conclusions of theorems as if they are conditions of theorems and also used proving strategies uncomprehendingly in proving process. Finally, analyze results related to proof evaluation process indicated that participants assessed computer based experimental verifications as valid mathematical proofs and had mistakes when they evaluated warrants used in verifications that break axiomatical structure of proofs.Key Words:    Beliefs in the context of proof, proving, proof evaluation, teacher education

  18. 49 CFR 551.66 - What is the legal effect of service of process on an agent?

    Science.gov (United States)

    2010-10-01

    ... 49 Transportation 6 2010-10-01 2010-10-01 false What is the legal effect of service of process on... (Continued) NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, DEPARTMENT OF TRANSPORTATION PROCEDURAL RULES Service of Process on Foreign Manufacturers and Importers Method of Service of Process § 551.66 What...

  19. In-service elementary teachers' familiarity, interest, conceptual knowledge, and performance on science process skills

    Science.gov (United States)

    Miles, Erin

    The purposes of this research study were to determine (a) in-service elementary teachers' familiarity, interest, conceptual knowledge of , and performance on science process skills and (b) how in-service elementary teachers' familiarity with, interest in conceptual knowledge of and performance on science process skills relate to each other. The science process skills include the basic skills [observation, classification, measuring, predicting, inferring, and communication,] and the integrated skills [hypothesizing, experimenting, identifying and controlling variables, formulating models, interpreting data, and graphing]. Twenty-four in-service elementary teachers enrolled in a master of math and science education degree program participated in this study. Participants completed questionnaires on their familiarity and interest in the science process skills, a science processes conceptual knowledge test, and a performance test on science process skills. Results indicate that these teachers were highly familiar with the science process skills, but moderately interested in these skills. Results also indicate that teachers were more interested in learning more about integrated process skills than basic process skills. Teachers possessed very low conceptual knowledge of the science process skills. However, teachers performed well on science process skills performance test. Significant correlations among the four constructs (familiarity, interest, conceptual knowledge and performance) were only significant between familiarity and interest. The implications, discussion and recommendations for future research and instruction on science process skills in teacher education programs have been presented.

  20. The impact of strategic planning process variation on superior organizational performance in nonprofit human service organizations providing mental health services

    Science.gov (United States)

    Singh, Karun Krishna

    This research investigated the question: What is the impact of strategic planning process variation on superior organizational performance in nonprofit human service organizations providing mental health services? The study employed a retrospective, cross-sectional, comparison group design using a combination of survey data, unobtrusive agency backup data, and follow-up in-person interview data. The sample was comprised of two main groups of organizations, those that were doing strategic planning and those that were not engaged in strategic planning. Responses were obtained from the chief executive officers of 306 of the 380 randomly selected organizations resulting in a response rate of 81%. Hypotheses were tested using multiple and logistic regression procedures. The major finding of this study was that complete strategic planning is highly correlated with superior organizational performance. The implications of the findings for administration, policy, research, and the social work profession are discussed.

  1. Creating dynamic business processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2011-01-01

    Service Oriented Architecture (SOA) and Business Rules (BR) are used by organization to adapt to changes. The disadvantage of this approach is that processes need to be defined in advance often requiring labor-intensive and time-consuming modeling processes. Usually, only a limited number of variati

  2. Guided reflection: a participatory evaluation and planning process to promote recovery in mental health services agencies.

    Science.gov (United States)

    Jacobson, Nora; Greenley, Dianne; Breedlove, Lynn; Roschke, Ruth; Koberstein, Jen

    2003-01-01

    This brief report describes a participatory evaluation and planning process--a "guided reflection"--that mental health services agencies can use to examine the state of recovery awareness and implementation in their organizations. The process revolves around structured small group discussions, identification of agency strengths and weaknesses, and the formation of an agency "recovery action team" to set priorities and plan for change.

  3. The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control

    Directory of Open Access Journals (Sweden)

    Kasman Suhairi

    2013-03-01

    Full Text Available The purpose of the Configuration Management process is carrying and all IT assets, status, configuration, and relationship between each other being well documented. This documentation is useful, among others, for some purposes. The first objective is to create clarity in the relationship between key performance indicators (KPI an IT services with the infrastructure. Changes to the configuration of those devices would obviously very disturbing the performance of IT services. The second objective is the accuracy of the information which will be used by the Service Delivery processes. So a Service Desk staff who need to get information about how a user at a branch office to connect to the network's headquarters, linked to issues of access to certain applications. Accurate network configuration information will be helpful Service Desk staff in helping the user solve the problem. The third objective is the accuracy of the information will be used for the IT audit.PT. XYZ is a telecommunications company which relatively new and aware of the increasing competitive competition in the telecommunications industry. PT. XYZ was starting its operation in 2006. The company's ambition is to develop progressively by increasing operational performance which closely linkages between operational performance improvements company with a bottom line of the company. Thus, it is a necessity / obligation for companies in the global era of integrated telecommunications services, to focus on Quality of services (QoS provided to its customers, in order to survive in an increasingly competitive telecommunications business.

  4. Formalize clinical processes into electronic health information systems: Modelling a screening service for diabetic retinopathy.

    Science.gov (United States)

    Eguzkiza, Aitor; Trigo, Jesús Daniel; Martínez-Espronceda, Miguel; Serrano, Luis; Andonegui, José

    2015-08-01

    Most healthcare services use information and communication technologies to reduce and redistribute the workload associated with follow-up of chronic conditions. However, the lack of normalization of the information handled in and exchanged between such services hinders the scalability and extendibility. The use of medical standards for modelling and exchanging information, especially dual-model based approaches, can enhance the features of screening services. Hence, the approach of this paper is twofold. First, this article presents a generic methodology to model patient-centered clinical processes. Second, a proof of concept of the proposed methodology was conducted within the diabetic retinopathy (DR) screening service of the Health Service of Navarre (Spain) in compliance with a specific dual-model norm (openEHR). As a result, a set of elements required for deploying a model-driven DR screening service has been established, namely: clinical concepts, archetypes, termsets, templates, guideline definition rules, and user interface definitions. This model fosters reusability, because those elements are available to be downloaded and integrated in any healthcare service, and interoperability, since from then on such services can share information seamlessly.

  5. A Process Mining Based Service Composition Approach for Mobile Information Systems

    Directory of Open Access Journals (Sweden)

    Chengxi Huang

    2017-01-01

    Full Text Available Due to the growing trend in applying big data and cloud computing technologies in information systems, it is becoming an important issue to handle the connection between large scale of data and the associated business processes in the Internet of Everything (IoE environment. Service composition as a widely used phase in system development has some limits when the complexity of relationship among data increases. Considering the expanding scale and the variety of devices in mobile information systems, a process mining based service composition approach is proposed in this paper in order to improve the adaptiveness and efficiency of compositions. Firstly, a preprocessing is conducted to extract existing service execution information from server-side logs. Then process mining algorithms are applied to discover the overall event sequence with preprocessed data. After that, a scene-based service composition is applied to aggregate scene information and relocate services of the system. Finally, a case study that applied the work in mobile medical application proves that the approach is practical and valuable in improving service composition adaptiveness and efficiency.

  6. 75 FR 43557 - TA-W-73,682, Hartford Financial Services Group, Incorporated, Medical Bill Processing and...

    Science.gov (United States)

    2010-07-26

    ... Employment and Training Administration TA-W-73,682, Hartford Financial Services Group, Incorporated, Medical...; TA-W-73,682A, Hartford Financial Services Group, Incorporated Medical Bill Processing and Production... Financial Services Group, Incorporated, Medical Bill Processing and Production Center Support,...

  7. Tools for evaluating Veterinary Services: an external auditing model for the quality assurance process.

    Science.gov (United States)

    Melo, E Correa

    2003-08-01

    The author describes the reasons why evaluation processes should be applied to the Veterinary Services of Member Countries, either for trade in animals and animal products and by-products between two countries, or for establishing essential measures to improve the Veterinary Service concerned. The author also describes the basic elements involved in conducting an evaluation process, including the instruments for doing so. These basic elements centre on the following:--designing a model, or desirable image, against which a comparison can be made--establishing a list of processes to be analysed and defining the qualitative and quantitative mechanisms for this analysis--establishing a multidisciplinary evaluation team and developing a process for standardising the evaluation criteria.

  8. Towards automated processing of the right of access in inter-organizational Web Service compositions

    DEFF Research Database (Denmark)

    Herkenhöner, Ralph; De Meer, Hermann; Jensen, Meiko;

    2010-01-01

    with trade secret protection. In this paper, we present an automated architecture to enable exercising the right of access in the domain of inter-organizational business processes based on Web Services technology. Deriving its requirements from the legal, economical, and technical obligations, we show...

  9. 76 FR 54528 - Standard Operating Procedures (SOP) of the Aircraft Certification Service (AIR) Process for the...

    Science.gov (United States)

    2011-09-01

    ... Federal Aviation Administration Standard Operating Procedures (SOP) of the Aircraft Certification Service...) standard operating procedure (SOP) describing the process used to sequence certification projects that are... before October 3, 2011. ADDRESSES: Send all comments on the SOP : AIR-100-001; Standard...

  10. The Impact of Process Capability on Service Reliability for Critical Infrastructure Providers

    Science.gov (United States)

    Houston, Clemith J., Jr.

    2013-01-01

    This study investigated the relationship between organizational processes that have been identified as promoting resiliency and their impact on service reliability within the scope of critical infrastructure providers. The importance of critical infrastructure to the nation is evident from the body of research and is supported by instances where…

  11. Effect of Teacher Education Program on Science Process Skills of Pre-Service Science Teachers

    Science.gov (United States)

    Yakar, Zeha

    2014-01-01

    Over the past three or more decades, many studies have been written about teacher education and the preparation of science teachers. Presented here is one which investigated the effectiveness of scientific process skills on pre-service science teachers of Pamukkale University Primary Science Teacher Education Program for four years. This study…

  12. Linking trajectories of land change, land degradation processes and ecosystem services

    NARCIS (Netherlands)

    Smiraglia, D.; Ceccarelli, T.; Bajocco, S.; Salvati, L.; Perini, L.

    2016-01-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecos

  13. Doubly Exponential Solution for Randomized Load Balancing Models with Markovian Arrival Processes and PH Service Times

    OpenAIRE

    Li,Quan-Lin; Lui, John C. S.

    2010-01-01

    In this paper, we provide a novel matrix-analytic approach for studying doubly exponential solutions of randomized load balancing models (also known as supermarket models) with Markovian arrival processes (MAPs) and phase-type (PH) service times. We describe the supermarket model as a system of differential vector equations by means of density dependent jump Markov processes, and obtain a closed-form solution with a doubly exponential structure to the fixed point of the system of differential...

  14. PROCESS APPROACH IN MANAGEMENT OF ACTIVITY LOGISTIC OPERATOR OF WAREHOUSE SERVICES

    Directory of Open Access Journals (Sweden)

    Goryacheva Natalia Evgenievna

    2013-03-01

    Full Text Available In the present article methodological and practical aspects of improvement of activity of the logistic operator of warehouse services on the basis of use of a process approach in management of the organization are considered. The object of the research is justification of necessity of process approach’s in logistic operation’s activity and development of algorithm of their work at clients’ business processes and approbation of assessment technique of logistics service efficiency. Scientific novelty of this article is that it is the first time when models of business processes of warehouse logistics one developed. Also algorithmization and standartization are carried out and indicators of an assessment of efficiency of rendered logistic service are developed. Use of process approach in logistics operator activity gives him powerful advantages in competitive rivalry. The increase of efficiency of logistic operator’s commercial activity (LLC Company «Logy Log» Nizhny Novgorod after the transition in management from functions to processes fully confirms this statement. Consolidation of logistic operator’s positions in different functional areas becomes an incentive to development of logistics and as a result to reduction of costs at delivery of industrial freights and consumer goods to the final user.

  15. PROCESS APPROACH IN MANAGEMENT OF ACTIVITY LOGISTIC OPERATOR OF WAREHOUSE SERVICES

    Directory of Open Access Journals (Sweden)

    Наталья Евгеньевна Горячева

    2013-04-01

    Full Text Available In the present article methodological and practical aspects of improvement of activity of the logistic operator of warehouse services on the basis of use of a process approach in management of the organization are considered.The object of the research is justification of necessity of process approach’s in logistic operation’s activity and development of algorithm of their work at clients’ business processes and approbation of assessment technique of logistics service efficiency.Scientific novelty of this article is that it is the first time when models of business processes of warehouse logistics one developed. Also algorithmization and standartization are carried out and indicators of an assessment of efficiency of rendered logistic service are developed.Use of process approach in logistics operator activity gives him powerful advantages in competitive rivalry. The increase of efficiency of logistic operator’s commercial activity (LLC Company «Logy Log» Nizhny Novgorod after the transition in management from functions to processes fully confirms this statement.Consolidation of logistic operator’s positions in different functional areas becomes an incentive to development of logistics and as a result to reduction of costs at delivery of industrial freights and consumer goods to the final user.DOI: http://dx.doi.org/10.12731/2218-7405-2013-3-30

  16. Water ecosystem service function assessment based on eco-hydrological process in Luanhe Basin,China

    Science.gov (United States)

    Zhang, C.; Hao, C.; Qin, T.; Wang, G.; Weng, B.

    2012-12-01

    At present, ecological water are mainly occupied by a rapid development of social economic and population explosion, which seriously threat the ecological security and water security in watershed and regional scale. Due to the lack of a unified standard of measuring the benefit of water resource, social economic and ecosystem, the water allocation can't take place in social economic and ecosystem. The function which provided by water in terrestrial, aquatic and social economic system can be addressed through water ecosystem service function research, and it can guide the water allocation in water resource management. The function which provided by water in terrestrial, aquatic and social economic system can be addressed through water ecosystem service function research, and it can guide the water allocation in water resource management. Throughout the researches of water ecosystem service, a clear identification of the connection of water ecosystem service function has not been established, and eco-economic approach can't meet the practical requirement of water allocation. Based on "nature-artificiality" dual water cycle theory and eco-hydrological process, this paper proposes a connection and indicator system of water ecosystem service function. In approach, this paper establishes an integrated assessment approach through prototype observation technology, numerical simulation, physical simulation and modern geographic information technology. The core content is to couple an eco-hydrological model, which involves the key processes of distributed hydrological model (WEP), ecological model (CLM-DGVM), in terms of eco-hydrological process. This paper systematically evaluates the eco-hydrological process and evolution of Luanhe Basin in terms of precipitation, ET, runoff, groundwater, ecosystem's scale, form and distribution. According to the results of eco-hydrological process, this paper assesses the direct and derived service function. The result indicates that the

  17. Telethon Network of Genetic Biobanks: a key service for diagnosis and research on rare diseases.

    Science.gov (United States)

    Filocamo, Mirella; Baldo, Chiara; Goldwurm, Stefano; Renieri, Alessandra; Angelini, Corrado; Moggio, Maurizio; Mora, Marina; Merla, Giuseppe; Politano, Luisa; Garavaglia, Barbara; Casareto, Lorena; Bricarelli, Francesca Dagna

    2013-08-30

    Several examples have always illustrated how access to large numbers of biospecimens and associated data plays a pivotal role in the identification of disease genes and the development of pharmaceuticals. Hence, allowing researchers to access to significant numbers of quality samples and data, genetic biobanks are a powerful tool in basic, translational and clinical research into rare diseases. Recently demand for well-annotated and properly-preserved specimens is growing at a high rate, and is expected to grow for years to come. The best effective solution to this issue is to enhance the potentialities of well-managed biobanks by building a network.Here we report a 5-year experience of the Telethon Network of Genetic Biobanks (TNGB), a non-profit association of Italian repositories created in 2008 to form a virtually unique catalogue of biospecimens and associated data, which presently lists more than 750 rare genetic defects. The process of TNGB harmonisation has been mainly achieved through the adoption of a unique, centrally coordinated, IT infrastructure, which has enabled (i) standardisation of all the TNGB procedures and activities; (ii) creation of an updated TNGB online catalogue, based on minimal data set and controlled terminologies; (iii) sample access policy managed via a shared request control panel at web portal. TNGB has been engaged in disseminating information on its services into both scientific/biomedical - national and international - contexts, as well as associations of patients and families. Indeed, during the last 5-years national and international scientists extensively used the TNGB with different purposes resulting in more than 250 scientific publications. In addition, since its inception the TNGB is an associated member of the Biobanking and Biomolecular Resources Research Infrastructure and recently joined the EuroBioBank network. Moreover, the involvement of patients and families, leading to the formalization of various agreements

  18. Process of value co-creation and its impact on innovation strategy in service companies

    Directory of Open Access Journals (Sweden)

    Antonia Ruiz-Moreno

    2014-04-01

    Full Text Available Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous geographic, cultural, legal and political space was chosen. The questionnaire was sent to a total of 200 companies, most of them being large and medium enterprises. Findings and Originality/value: The results show that customer involvement in the innovation process is greater in service firms that have greater innovation gap and are more proactive. Formalization and decentralization present low innovation gap. Limitations: This study is focused on Spanish companies. This work presents the characteristics of a cross-sectional study. Practical implications: In order to better adapt to the environment, firms need to present a greater fit between results on innovation and customer expectations. Therefore, it is very important to accurately detect user needs throughout the innovation process. Originality/value: Our results provide guidance in decisions that are deliberate and which may affect the degree of proactivity of innovation in services. We have advanced in the implications of customer participation in business results. Keywords: Innovation gap, customer participation, decentralization, formalization, service firms.

  19. Shared and Service-oriented CNC Machining System for Intelligent Manufacturing Process

    Institute of Scientific and Technical Information of China (English)

    LI Yao; LIU Qiang; TONG Ronglei; CUI Xiaohong

    2015-01-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors “feel” a variety of signal features to “percept” the state in CNC machining process. A high efficiency and green machining parameters optimization system “execute” service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  20. Shared and service-oriented CNC machining system for intelligent manufacturing process

    Science.gov (United States)

    Li, Yao; Liu, Qiang; Tong, Ronglei; Cui, Xiaohong

    2015-11-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors "feel" a variety of signal features to "percept" the state in CNC machining process. A high efficiency and green machining parameters optimization system "execute" service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  1. Service Process Innovation and the Role of Added Value in Buyer-Seller Relationships

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2011-01-01

    data that have been collected through 12 interviews with managers and employees at a wholesaler of electronic consumer equipment and a leading FM service provider. Findings – The results indicate that significant benefits due to process innovation, here PDF-invoicing, has been the more intensive...... of relationships, and in establishing a strategic partnership. This is mainly due to the fact that it can be costly to include users when changing service processes without a deep understanding of technology and customer needs. Originality/value – The paper provide issues to help organizations manage the value......Purpose – This paper seeks to utilize Cannon and Perreault’s relationship connectors to explore how value co-creation occurs in the context of a B2B environment. It explains where and how added value emerges from the work processes in an outsourcing relationship. Design/methodology – The paper uses...

  2. Investigating Pre-service Mathematics Teachers’ Geometric Problem Solving Process in Dynamic Geometry Environment

    Directory of Open Access Journals (Sweden)

    Deniz Özen

    2013-03-01

    Full Text Available The aim of this study is to investigate pre-service elementary mathematics teachers’ open geometric problem solving process in a Dynamic Geometry Environment. With its qualitative inquiry based research design employed, the participants of the study are three pre-service teachers from 4th graders of the Department of Elementary Mathematics Teaching. In this study, clinical interviews, screencaptures of the problem solving process in the Cabri Geomery Environment, and worksheets included 2 open geometry problems have been used to collect the data. It has been investigated that all the participants passed through similar recursive phases as construction, exploration, conjecture, validate, and justification in the problem solving process. It has been thought that this study provide a new point of view to curriculum developers, teachers and researchers

  3. Patients’ perception of quality service delivery of public hospitals in Nigeria using analytical hierarchy process

    Directory of Open Access Journals (Sweden)

    Emmanuel Olateju Oyatoye

    2016-07-01

    Full Text Available Introduction: Patients are recently more aware and conscious. This is because of the belief that a high level of quality can translate into patient satisfaction. This is critical for healthcare providers as they deal with life. This recognition by both the service provider and service receivers made the government to establish units of service commission (SERVICOM in each of the governmental agencies including hospitals in Nigeria to monitor the level of quality of service delivery. However, to what extent do patients’ perceptions about health services seem to have been largely recognized remain unclear by health care providers, despite the (SERVICOM units in public institutions in Nigeria? Method: A cross-sectional analytical study using convenient sample method, based on the fact that not every patient of the selected hospitals can be chosen, was performed on 400 patients who received health services at four different public hospitals in Ogun state Nigeria. The selection of these hospitals was based on the zones in the state (Egba, Ijebu, Remo and Yewa area of Ogun-state. The instrument was a valid and reliable analytical hierarchy process based questionnaire containing five service quality dimensions. Data were analyzed using SPSS, Expert choice and Microsoft Excel software to determine the perception of patients towards service quality delivery in pairwise comparison of judgment consistent at less than 10%. Results:The results showed the composite priorities of the patients’ perception with respect to determinants of the patients’ perception towards quality of services delivered in the public hospitals in Nigeria. The most important factor to patients was the reliability dimension with composite priority 0.24 or 24% followed by the responsiveness dimension with 0.22 assurance dimension 0.21, tangibility dimension with 0.21, and the least determinant factor was the empathy dimension with 0.1101. Conclusion: Based on the results, the

  4. A security modeling approach for web-service-based business processes

    DEFF Research Database (Denmark)

    Jensen, Meiko; Feja, Sven

    2009-01-01

    The rising need for security in SOA applications requires better support for management of non-functional properties in web-based business processes. Here, the model-driven approach may provide valuable benefits in terms of maintainability and deployment. Apart from modeling the pure functionality...... of a process, the consideration of security properties at the level of a process model is a promising approach. In this work-in-progress paper we present an extension to the ARIS SOA Architect that is capable of modeling security requirements as a separate security model view. Further we provide...... a transformation that automatically derives WS-SecurityPolicy-conformant security policies from the process model, which in conjunction with the generated WS-BPEL processes and WSDL documents provides the ability to deploy and run the complete security-enhanced process based on Web Service technology. © 2009 IEEE....

  5. Doubly Exponential Solution for Randomized Load Balancing Models with Markovian Arrival Processes and PH Service Times

    CERN Document Server

    Li, Quan-Lin

    2010-01-01

    In this paper, we provide a novel matrix-analytic approach for studying doubly exponential solution of randomized load balancing models (also known as the supermarket models) with Markovian arrival processes (MAPs) and PH service times. We describe the supermarket model as a system of differential vector equations, and obtain a close-form solution: doubly exponential structure, for the fixed point of the system of differential vector equations. Based on this, we show that the fixed point is decomposited into two groups of information under a product form: the arrival information and the service information, and indicate that the doubly exponential solution to the fixed point is not always unique for more general supermarket models. Furthermore, we analyze the exponential convergence of the current location of the supermarket model to its fixed point, and study the Lipschitz condition in the Kurtz Theorem under MAP arrivals and PH service times. This paper gains a new understanding how the workload probing can...

  6. Multi-source Information Service Process Management in Cloud Computing Environment

    Directory of Open Access Journals (Sweden)

    Wenjuan Fan

    2012-01-01

    Full Text Available During the past few decades, a large extension in the  delivery  and  process  capability  of  network resources  have  evoked  the  demand  of  high available,  reliable,  security,  customized, networked and toward Multi-Source Information Service(MSIS. Accordingly,  Cloud  Computing has  been  one  of  the  research  hotspots  in computer science and network engineering area, which  is  a  revolution  of  computing  paradigm whereby  all  the  resources  in  the  network  as  a huge resource pool are delivered as integrated and on-demand services in the form of, i.e. CaaS, MaaS,  SaaS,  PaaS,  IaaS,  etc.  Besides,  the services  provided  in  Cloud  Computing  are largely  oriented  to  the  requirement  of information  services  today.  Thus,  Cloud Computing  provides  an  opportunity  of development  and  environment  for  new  service pattern of MSIS. This purpose of this article is to put  forward  some  issues  associated with Cloud Computing  and  the  nature  part  of  the  relation between  MSIS  and  Cloud  Computing,  and  to propose  a  novel  view  of  information  service concept  that  is  characterized  by multi-source  in the  service  process  model  and  service management, which combines the top-down and bottom-up process approaches into an integrated one  by  using  an  information  exchange  platform provided by the cloud.

  7. Linking trajectories of land change, land degradation processes and ecosystem services.

    Science.gov (United States)

    Smiraglia, D; Ceccarelli, T; Bajocco, S; Salvati, L; Perini, L

    2016-05-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecosystem services is nowadays regarded as the most appropriate approach for assessing the effects of LD. The aim of this study is to develop an evaluation framework for identifying the linkages between land changes, LD processes and ES and suggesting Sustainable Land Management (SLM) options suited to reverse (or mitigate) LD impact. A SWOT analysis was carried out with the aim to identify internal and external factors that are favorable (or unfavorable) to achieve the proposed SLM actions. The study areas are the Fortore valley and the Valpadana, in Italy. The main trajectory identified for the Fortore valley is related to land abandonment due to population aging and the progressive emigration started in the 1950s. The most relevant LD processes are soil erosion and geomorphological instability, affecting regulating services such as natural hazard and erosion control. SLM options should consider interventions to contrast geomorphological instability, the promotion of climate smart agriculture and of typical products, and an efficient water resources management. The main trajectories identified for Valpadana are related to urban expansion and farmland abandonment and, as a consequence, land take due to anthropogenic pressure and woodland expansion as the main LD process. The reduction of food production was identified as the most relevant provisioning service affected. SLM should envisage best practices finalized to water saving and soil consumption reduction: efficient irrigation solutions, climate smart agriculture and zero sealing practices. This study highlights the diagnostic value of the suggested approach where LD processes are elicited from land change trajectories

  8. Composition of web services using Markov decision processes and dynamic programming.

    Science.gov (United States)

    Uc-Cetina, Víctor; Moo-Mena, Francisco; Hernandez-Ucan, Rafael

    2015-01-01

    We propose a Markov decision process model for solving the Web service composition (WSC) problem. Iterative policy evaluation, value iteration, and policy iteration algorithms are used to experimentally validate our approach, with artificial and real data. The experimental results show the reliability of the model and the methods employed, with policy iteration being the best one in terms of the minimum number of iterations needed to estimate an optimal policy, with the highest Quality of Service attributes. Our experimental work shows how the solution of a WSC problem involving a set of 100,000 individual Web services and where a valid composition requiring the selection of 1,000 services from the available set can be computed in the worst case in less than 200 seconds, using an Intel Core i5 computer with 6 GB RAM. Moreover, a real WSC problem involving only 7 individual Web services requires less than 0.08 seconds, using the same computational power. Finally, a comparison with two popular reinforcement learning algorithms, sarsa and Q-learning, shows that these algorithms require one or two orders of magnitude and more time than policy iteration, iterative policy evaluation, and value iteration to handle WSC problems of the same complexity.

  9. Leveraging Terminology Services for Extract-Transform-Load Processes: A User-Centered Approach.

    Science.gov (United States)

    Peterson, Kevin J; Jiang, Guoqian; Brue, Scott M; Liu, Hongfang

    2016-01-01

    Terminology services serve an important role supporting clinical and research applications, and underpin a diverse set of processes and use cases. Through standardization efforts, terminology service-to-system interactions can leverage well-defined interfaces and predictable integration patterns. Often, however, users interact more directly with terminologies, and no such blueprints are available for describing terminology service-to-user interactions. In this work, we explore the main architecture principles necessary to build a user-centered terminology system, using an Extract-Transform-Load process as our primary usage scenario. To analyze our architecture, we present a prototype implementation based on the Common Terminology Services 2 (CTS2) standard using the Patient-Centered Network of Learning Health Systems (LHSNet) project as a concrete use case. We perform a preliminary evaluation of our prototype architecture using three architectural quality attributes: interoperability, adaptability and usability. We find that a design-time focus on user needs, cognitive models, and existing patterns is essential to maximize system utility.

  10. Developing a Service Oriented Process Management System for University Quality Assurance

    Directory of Open Access Journals (Sweden)

    Prof. Dr. Taher Tawfek Hamza

    2010-01-01

    Full Text Available Quality assurance in universities is an increasing interest in quality and standards reflecting both the growth of higher education and its cost. Institutions should have a policy and associated processes for the assurance of the quality and standards of their programs. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. Formal policies and processes provide a framework within which higher education institutions can develop and monitor the effectiveness of their quality assurance systems.Process management is most suitable model for automating quality assurance in university. Process management isabout modeling, design, execution, and monitoring. In this paper we describe quality assurance process managementsystem built on service oriented architecture (SOA. SOA has been chosen for the transparently, scalability, andIntegrity of this architecture.

  11. DECENTRALIZED ORCHESTRATION OF COMPOSITE OGC WEB PROCESSING SERVICES IN THE CLOUD

    Directory of Open Access Journals (Sweden)

    F. Xiao

    2016-09-01

    Full Text Available Current web-based GIS or RS applications generally rely on centralized structure, which has inherent drawbacks such as single points of failure, network congestion, and data inconsistency, etc. The inherent disadvantages of traditional GISs need to be solved for new applications on Internet or Web. Decentralized orchestration offers performance improvements in terms of increased throughput and scalability and lower response time. This paper investigates build time and runtime issues related to decentralized orchestration of composite geospatial processing services based on OGC WPS standard specification. A case study of dust storm detection was demonstrated to evaluate the proposed method and the experimental results indicate that the method proposed in this study is effective for its ability to produce the high quality solution at a low cost of communications for geospatial processing service composition problem.

  12. Turkish Adaptation of the Mathematical Processing Instrument and Pre-service Teachers’ Problem Solving Preferences

    Directory of Open Access Journals (Sweden)

    Güney HACIÖMEROGLU

    2013-04-01

    Full Text Available This present study aimed to adapt the Mathematical Processing Instrument (MPI developed by Suwarsono (1982 to Turkish and determine elementary pre-service teachers’ problem solving preferences. Results of the study revealed that the MPI is a valid and reliable instrument that can be used to measure students’ preference for visual or analytic problem solving strategies. The Cronbach’s alpha coefficients were calculated as 0.72 and 0.78 for the Mathematical Processing Instrument-Tests I and II, respectively. The Cronbach’s alpha coefficient for the overall instrument was found as 0.86. The difficulty of tasks and grade level had a significant impact on pre-service teachers’ problem solving preferences.

  13. Towards a Common Platform to Support Business Processes, Services and Semantics

    Science.gov (United States)

    Piprani, Baba

    The search for the Holy Grail in achieving interoperability of business processes, services and semantics continues with every new type or search for the Silver Bullet. Most approaches towards interoperability either are focusing narrowly on the simplistic notion using technology supporting a cowboy-style development without much regard to metadata or semantics. At the same time, the distortions on semantics created by many of current modeling paradigms and approaches - including the disharmony created by multiplicity of parallel approaches to standardization - are not helping us resolve the real issues facing knowledge and semantics management. This paper will address some of the issues facing us, like: What have we achieved? Where did we go wrong? What are we doing right? - providing an ipso-facto encapsulated candid snapshot on an approach to harmonizing our approach to interoperability, and propose a common platform to support Business Processes, Services and Semantics.

  14. Decentralized Orchestration of Composite Ogc Web Processing Services in the Cloud

    Science.gov (United States)

    Xiao, F.; Shea, G. Y. K.; Cao, J.

    2016-09-01

    Current web-based GIS or RS applications generally rely on centralized structure, which has inherent drawbacks such as single points of failure, network congestion, and data inconsistency, etc. The inherent disadvantages of traditional GISs need to be solved for new applications on Internet or Web. Decentralized orchestration offers performance improvements in terms of increased throughput and scalability and lower response time. This paper investigates build time and runtime issues related to decentralized orchestration of composite geospatial processing services based on OGC WPS standard specification. A case study of dust storm detection was demonstrated to evaluate the proposed method and the experimental results indicate that the method proposed in this study is effective for its ability to produce the high quality solution at a low cost of communications for geospatial processing service composition problem.

  15. Identification of the Risk Related to a Process on Hospital Emergency Service: a Case Study

    CERN Document Server

    Santos, Carlos; Ferreira, Carla; Tribolet, José

    2011-01-01

    This paper, framed in a vast investigation, describes the application of techniques and methodologies in Organizational Engineering connected to the associated risk to the processes developed in an Emergency Service of an important Portuguese Hospital. The transactions performed in an emergency service and the consequent risk identification (negative behaviour associated to those transactions) is done based on static and dynamic models, developed during the business modelling. Any non-trivial system is better portrayed trough a small number of reasonably independent models. From this point of view it is important to look at the systems from a "micro" perspective, which allows us to analyse the system at the transaction level. All processes have some associated risk (inherent risk). Its identification will be decisive for future analysis and for the consequent decision over the need, or not, to study internal control mechanisms. This decision will depend on the risk level that the organization considers accept...

  16. Improvements and adaptive changes to the fuel channel fitness-for-service assessment process

    Energy Technology Data Exchange (ETDEWEB)

    Sedran, P.J. [Canadian Power Utility Services Limited, Toronto, Ontario (Canada)

    2011-07-01

    The first formal Fitness-for-Service (FFS) assessment methodology in the CANDU industry was issued to the AECB in 1991 in the CANDU Pressure Tube Fitness-for-Service Guidelines (FFSG), which were later incorporated into CSA N285.8 in the mid 1990s. While the utilities have continued to benefit greatly from repeated, successful FFS assessments, industry changes since 1991 have conspired to apply mounting pressures on the FFS community, to the potential detriment of the assessment process. This paper identifies inherent challenges, historical challenges, and more recent difficulties encountered by the FFS assessment community and gives recommendations for relieving some of the mounting pressures on the FFS assessors and for improving the FFS assessment process. (author)

  17. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    Directory of Open Access Journals (Sweden)

    Roxana Maria Petculet

    2012-03-01

    Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  18. The role of CSR engagement in the Internal Brand Building process : An exploratory study of Service firms

    OpenAIRE

    Emmanuel, Chidiebere; Eriksson, Eva

    2016-01-01

    This study explores how service firms incorporate CSR activities within the internal brand building process. It was found that CSR does influence and is implemented in every stage of our theoretical framework of the internal brand building process. The study was based on interviews conducted on managers and employees of service firms in the Netherlands and in Sweden.  CSR is an evolving concept, increasingly becoming important in affecting the consumption decisions of service firm’s customers...

  19. 77 FR 42003 - TA-W-81,263, Chartis Global Services, Inc., a Subsidiary of Chartis, Inc., Regional Processing...

    Science.gov (United States)

    2012-07-17

    ... Employment and Training Administration TA-W-81,263, Chartis Global Services, Inc., a Subsidiary of Chartis, Inc., Regional Processing Organization, Regional Service Center, Houston, TX; TA-W-81,263A, Chartis... certification (TA-W-81,263) to add ``Regional Processing Organization'' and to add workers at an...

  20. Web Services Implementations at Land Process and Goddard Earth Sciences Distributed Active Archive Centers

    Science.gov (United States)

    Cole, M.; Bambacus, M.; Lynnes, C.; Sauer, B.; Falke, S.; Yang, W.

    2007-12-01

    NASA's vast array of scientific data within its Distributed Active Archive Centers (DAACs) is especially valuable to both traditional research scientists as well as the emerging market of Earth Science Information Partners. For example, the air quality science and management communities are increasingly using satellite derived observations in their analyses and decision making. The Air Quality Cluster in the Federation of Earth Science Information Partners (ESIP) uses web infrastructures of interoperability, or Service Oriented Architecture (SOA), to extend data exploration, use, and analysis and provides a user environment for DAAC products. In an effort to continually offer these NASA data to the broadest research community audience, and reusing emerging technologies, both NASA's Goddard Earth Science (GES) and Land Process (LP) DAACs have engaged in a web services pilot project. Through these projects both GES and LP have exposed data through the Open Geospatial Consortiums (OGC) Web Services standards. Reusing several different existing applications and implementation techniques, GES and LP successfully exposed a variety data, through distributed systems to be ingested into multiple end-user systems. The results of this project will enable researchers world wide to access some of NASA's GES & LP DAAC data through OGC protocols. This functionality encourages inter-disciplinary research while increasing data use through advanced technologies. This paper will concentrate on the implementation and use of OGC Web Services, specifically Web Map and Web Coverage Services (WMS, WCS) at GES and LP DAACs, and the value of these services within scientific applications, including integration with the DataFed air quality web infrastructure and in the development of data analysis web applications.

  1. Business process integration between European manufacturers and transport and logistics service providers

    DEFF Research Database (Denmark)

    Mortensen, Ole; Lemoine, W

    2005-01-01

    The goal of the Supply Chain Management process is to create value for customers, stakeholders and all supply chain members, through the integration of disparate processes like manufacturing flow management, customer service and order fulfillment. However, many firms fail in the path of achieving...... a total integration. This study illustrates, from an empirical point of view, the problems associated to SC integration among European firms operating in global/international markets. The focus is on the relationship between two echelons in the supply chain: manufacturers and their transport and logistics...

  2. A service-oriented approach for flexible process support within enterprises: application on PLM systems

    Science.gov (United States)

    Hachani, Safa; Gzara, Lilia; Verjus, Hervé

    2013-02-01

    Manufacturing industries collaborating to develop new products need to implement an effective management of their design processes (DPs) and product information. Unfortunately, product lifecycle management (PLM) systems which are dedicated to support design activities are not efficient as it might be expected. Indeed, DPs are changing, emergent and non deterministic, due to the business environment under which they are carried out. PLM systems are currently based on workflow technology which does not support process agility. So, needs in terms of process support flexibility are necessary to facilitate the coupling with the environment reality. Furthermore, service-oriented approaches (SOA) enhances flexibility and adaptability of composed solutions. Systems based on SOA have the ability to inherently being evolvable. So, we can say that SOA can promote a support of flexible DPs. The aim of this work is to propose an alternative approach for flexible process support within PLM systems. The objective is to specify, design and implement business processes (BPs) in a very flexible way so that business changes can rapidly be considered in PLM solutions. Unlike existing approaches, the proposed one deal with a service-oriented perspectives rather than an activity-oriented one.

  3. Developing a participatory process to include ecosystem services in landscape planing

    Science.gov (United States)

    Onaindia, Miren; Palacios-Agundez, Igone; Rodríguez-Loinaz, Gloria; Peña, Lorena; Madariaga, Iosu; Ametzaga, Ibone

    2015-04-01

    This work develops an approach that integrates scientific knowledge on ecosystem services and stakeholders demands to get guidelines for landscape planning strategies in the region of Biscay (Basque Country, northern Spain). In the conducted participatory process, forest multi-functionality was considered as a practicable good alternative. This process identified also a knowledge gap on the synergies and trade-offs between biodiversity, timber production and carbon storage, guiding the directions of the research actions. The results from developed spatial analysis converged with those from the participatory process in the adequacy of promoting, where possible and appropriate, natural forest ecosystems restoration. The ongoing stepwise learning strategy is already showing its effectiveness for decision making, with concrete examples of how the results obtained with the applied approach are being included in planning and decision-making processes.

  4. Performance of the measures of processes of care for adults and service providers in rehabilitation settings

    Directory of Open Access Journals (Sweden)

    Bamm EL

    2015-06-01

    Full Text Available Elena L Bamm,1 Peter Rosenbaum,1,2 Seanne Wilkins,1 Paul Stratford11School of Rehabilitation Science, 2CanChild Centre for Childhood Disability Research, McMaster University, Hamilton, ON, CanadaIntroduction: In recent years, client-centered care has been embraced as a new philosophy of care by many organizations around the world. Clinicians and researchers have identified the need for valid and reliable outcome measures that are easy to use to evaluate success of implementation of new concepts.Objective: The current study was developed to complete adaptation and field testing of the companion patient-reported measures of processes of care for adults (MPOC-A and the service provider self-reflection measure of processes of care for service providers working with adult clients (MPOC-SP(A.Design: A validation studySettings: In-patient rehabilitation facilities.Main outcome measures: MPOC-A and measure of processes of care for service providers working with adult clients (MPOC-SP(A.Results: Three hundred and eighty-four health care providers, 61 patients, and 16 family members completed the questionnaires. Good to excellent internal consistency (0.71–0.88 for health care professionals, 0.82–0.90 for patients, and 0.87–0.94 for family members, as well as moderate to good correlations between domains (0.40–0.78 for health care professionals and 0.52–0.84 for clients supported internal reliability of the tools. Exploratory factor analysis of the MPOC-SP(A responses supported the multidimensionality of the questionnaire.Conclusion: MPOC-A and MPOC-SP(A are valid and reliable tools to assess patient and service-provider accounts, respectively, of the extent to which they experience, or are able to provide, client-centered service. Research should now be undertaken to explore in more detail the relationships between client experience and provider reports of their own behavior.Keywords: client-centered care, service evaluation, MPOC, models of

  5. An automated and integrated framework for dust storm detection based on ogc web processing services

    Science.gov (United States)

    Xiao, F.; Shea, G. Y. K.; Wong, M. S.; Campbell, J.

    2014-11-01

    Dust storms are known to have adverse effects on public health. Atmospheric dust loading is also one of the major uncertainties in global climatic modelling as it is known to have a significant impact on the radiation budget and atmospheric stability. The complexity of building scientific dust storm models is coupled with the scientific computation advancement, ongoing computing platform development, and the development of heterogeneous Earth Observation (EO) networks. It is a challenging task to develop an integrated and automated scheme for dust storm detection that combines Geo-Processing frameworks, scientific models and EO data together to enable the dust storm detection and tracking processes in a dynamic and timely manner. This study develops an automated and integrated framework for dust storm detection and tracking based on the Web Processing Services (WPS) initiated by Open Geospatial Consortium (OGC). The presented WPS framework consists of EO data retrieval components, dust storm detecting and tracking component, and service chain orchestration engine. The EO data processing component is implemented based on OPeNDAP standard. The dust storm detecting and tracking component combines three earth scientific models, which are SBDART model (for computing aerosol optical depth (AOT) of dust particles), WRF model (for simulating meteorological parameters) and HYSPLIT model (for simulating the dust storm transport processes). The service chain orchestration engine is implemented based on Business Process Execution Language for Web Service (BPEL4WS) using open-source software. The output results, including horizontal and vertical AOT distribution of dust particles as well as their transport paths, were represented using KML/XML and displayed in Google Earth. A serious dust storm, which occurred over East Asia from 26 to 28 Apr 2012, is used to test the applicability of the proposed WPS framework. Our aim here is to solve a specific instance of a complex EO data

  6. The impact of the different payment options on the medical services clients' satisfaction building process

    Science.gov (United States)

    Skowron, Łukasz; Gąsior, Marcin; Sak-Skowron, Monika

    2014-12-01

    Both the scientific bodies as well as business practitioners over the past few years have concentrated their efforts in the field of marketing and management primarily around the concept of customer, wanting to know more about him/her and trying to understand their behaviour so that their market activities can more easily be influenced and shaped. In today's market, the customer bases the purchase-decision-making process on choosing a good/service that will give him/her the greatest satisfaction, a subjective, positive experience, which is an emotional reaction to the perceived value. Its level is a result of the comparison between the level of expectations arising from past experience, obtained information and promises, and the perception of experienced situation. In the empirical part of the manuscript, the authors present the main differences in the process of building customer satisfaction and loyalty for two groups of patients: those using prepaid medical services and those who pay for their services each time. Reported results refer to research carried out by the authors between August and October 2012 in the city of Warsaw (Poland) with use of the Structural Equation Modeling analysis. The study was conducted via paper surveys, on a sample of 1590 respondents who were the patients of selected medical organizations. The study demonstrated, using two, separate models, that among aforementioned groups of patients, the evaluation of health services proceeds in quite a different way. This indicates significant implications, of marketing and management character in the field of communication and building long-term patient-organization relationships. Medical establishments wanting to manage effectively their relationships with current and potential customers need to understand the nature of the different groups of patients and be able to adjust the scope and form of marketing activities to their different expectations and preferences.

  7. [Analysis of the healthcare service decentralization process in Côte d'Ivoire].

    Science.gov (United States)

    Soura, B D; Coulibaly, S S

    2014-01-01

    The decentralization of healthcare services is becoming increasingly important in strategies of public sector management. This concept is analyzed from various points of view, including legal, economic, political, and sociological. Several typologies have been proposed in the literature to analyze this decentralization process, which can take different forms ranging from simple deconcentration to more elaborate devolution. In some instances, decentralization can be analyzed by the degree of autonomy given to local authorities. This article applies these typologies to analyze the healthcare system decentralization process in Cote d'Ivoire. Special attention is paid to the new forms of community healthcare organizations. These decentralized structures enjoy a kind of autonomy, with characteristics closer to those of devolution. The model might serve as an example for population involvement in defining and managing healthcare problems in Cote d'Ivoire. We end with proposals for the improvement of the process.

  8. Challenges to fair decision-making processes in the context of health care services

    DEFF Research Database (Denmark)

    Shayo, Elizabeth H.; Norheim, Ole F.; Mboera, Leonard E. G.

    2012-01-01

    ABSTRACT: BACKGROUND: Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people's needs. In Tanzania, the policy of decentralization and the health sector reform place...... challenges to fair decision-making processes in health care services with a special focus on the potential influence of gender, wealth, ethnicity and education. We draw on the principle of fairness as outlined in the deliberative democratic theory. METHODS: The study was carried out in the Mbarali District...... such differences should be considered fair. The differences in levels of influence emerged most clearly at the community level, and were largely perceived as legitimate. CONCLUSIONS: Existing challenges related to individuals' influence of decision making processes in health care need to be addressed if greater...

  9. Advanced Information Processing System (AIPS) proof-of-concept system functional design I/O network system services

    Science.gov (United States)

    1985-01-01

    The function design of the Input/Output (I/O) services for the Advanced Information Processing System (AIPS) proof of concept system is described. The data flow diagrams, which show the functional processes in I/O services and the data that flows among them, are contained. A complete list of the data identified on the data flow diagrams and in the process descriptions are provided.

  10. Study of Cloud Based ERP Services for Small and Medium Enterprises (Data is Processed by Text Mining Technique

    Directory of Open Access Journals (Sweden)

    SHARMA, R.

    2014-06-01

    Full Text Available The purpose of this research paper is to explore the knowledge of the existing studies related to cloud computing current trend. The outcome of research is demonstrated in the form of diagram which simplifies the ERP integration process for in-house and cloud eco-system. It will provide a conceptual view to the new client or entrepreneurs using ERP services and explain them how to deal with two stages of ERP systems (cloud and in-house. Also suggest how to improve knowledge about ERP services and implementation process for both stages. The work recommends which ERP services can be outsourced over the cloud. Cloud ERP is a mix of standard ERP services along with cloud flexibility and low cost to afford these services. This is a recent phenomenon in enterprise service offering. For most of non IT background entrepreneurs it is unclear and broad concept, since all the research work related to it are done in couple of years. Most of cloud ERP vendors describe their products as straight forward tasks. The process and selection of Cloud ERP Services and vendors is not clear. This research work draws a framework for selecting non-core business process from preferred ERP service partners. It also recommends which ERP services outsourced first over the cloud, and the security issues related to data or information moved out from company premises to the cloud eco-system.

  11. An open and transparent process to select ELIXIR Node Services as implemented by ELIXIR-UK.

    Science.gov (United States)

    Hancock, John M; Game, Alf; Ponting, Chris P; Goble, Carole A

    2016-01-01

    ELIXIR is the European infrastructure established specifically for the sharing and sustainability of life science data. To provide up-to-date resources and services, ELIXIR needs to undergo a continuous process of refreshing the services provided by its national Nodes. Here we present the approach taken by ELIXIR-UK to address the advice by the ELIXIR Scientific Advisory Board that Nodes need to develop " mechanisms to ensure that each Node continues to be representative of the Bioinformatics efforts within the country". ELIXIR-UK put in place an open and transparent process to identify potential ELIXIR resources within the UK during late 2015 and early to mid-2016. Areas of strategic strength were identified and Expressions of Interest in these priority areas were requested from the UK community. A set of criteria were established, in discussion with the ELIXIR Hub, and prospective ELIXIR-UK resources were assessed by an independent committee set up by the Node for this purpose. Of 19 resources considered, 14 were judged to be immediately ready to be included in the UK ELIXIR Node's portfolio. A further five were placed on the Node's roadmap for future consideration for inclusion. ELIXIR-UK expects to repeat this process regularly to ensure its portfolio continues to reflect its community's strengths.

  12. ANALYSIS OF MEDICAL SERVICE CONTROL PROCESS IN THE SCOPE OF COMPULSORY HEALTH INSURANCE PROGRAM

    Directory of Open Access Journals (Sweden)

    M. A. Taranik

    2015-01-01

    Full Text Available The relevance of the presented paper deals with the necessity of determining problems and effective solutions for medical organizations on the stage of medical documentation reports control purposely for forecasting the average of financial resources that can be obtained in the scope of compulsory health insurance program.The aim of the study – for the purpose of further issues definition present formal model of the analyzed process using a set of system analysis methods.Material and methods. System analysis methods, especially IDEF0 diagrams and activity diagrams, for estimation of medical expert’s agreement Cohen’s kappa was used.The results. Based on the specification documents and expert’s experience the spread description on the process the control of volume, duration, quality and conditions of medical service assignment by medical organizations conducted by medical insurance organization was presented. Inputs, outputs, elements of management and executives were determined. As a result of decomposition, subprocesess were presented within activity diagrams.Conclusions. The obtained results of research allows to conclude that there is a set of problems which appear when medical organizations send reports for getting financial resources for clinical service realization in the scope of compulsory health insurance program. On the grounds of determined problems, we can conclude that it is necessary to develop an intellectual information system for estimating clinical records concerning getting financial resources for clinical service. In respect that human factor influence on the main stages of the analyzed process, we propose to use fuzzy logic as an inference engine. The self-learning function of the system will provide case-based reasoning.

  13. Behavioural investigations into uncertainty perception in service exchanges: Lessons from dual-processing theory

    DEFF Research Database (Denmark)

    Kreye, Melanie

    2015-01-01

    by experience and knowledge. Based on dual-processing theory, this paper proposes an analysis method for assessing both explicit and implicit uncertainty perception depending on the individual’s use of tacit or explicit knowledge. Analysing two industrial case studies of service relationships, this paper...... contributes to the literature in three major areas: First, showing the relative importance of the three uncertainty types in inter-organisational relationships complements the literature as existing approaches tend to focus on one uncertainty type such as environmental uncertainty. Second, the different...

  14. Applying analytic hierarchy process to assess healthcare-oriented cloud computing service systems.

    Science.gov (United States)

    Liao, Wen-Hwa; Qiu, Wan-Li

    2016-01-01

    Numerous differences exist between the healthcare industry and other industries. Difficulties in the business operation of the healthcare industry have continually increased because of the volatility and importance of health care, changes to and requirements of health insurance policies, and the statuses of healthcare providers, which are typically considered not-for-profit organizations. Moreover, because of the financial risks associated with constant changes in healthcare payment methods and constantly evolving information technology, healthcare organizations must continually adjust their business operation objectives; therefore, cloud computing presents both a challenge and an opportunity. As a response to aging populations and the prevalence of the Internet in fast-paced contemporary societies, cloud computing can be used to facilitate the task of balancing the quality and costs of health care. To evaluate cloud computing service systems for use in health care, providing decision makers with a comprehensive assessment method for prioritizing decision-making factors is highly beneficial. Hence, this study applied the analytic hierarchy process, compared items related to cloud computing and health care, executed a questionnaire survey, and then classified the critical factors influencing healthcare cloud computing service systems on the basis of statistical analyses of the questionnaire results. The results indicate that the primary factor affecting the design or implementation of optimal cloud computing healthcare service systems is cost effectiveness, with the secondary factors being practical considerations such as software design and system architecture.

  15. Description and testing of the Geo Data Portal: Data integration framework and Web processing services for environmental science collaboration

    Science.gov (United States)

    Blodgett, David L.; Booth, Nathaniel L.; Kunicki, Thomas C.; Walker, Jordan I.; Viger, Roland J.

    2011-01-01

    Interest in sharing interdisciplinary environmental modeling results and related data is increasing among scientists. The U.S. Geological Survey Geo Data Portal project enables data sharing by assembling open-standard Web services into an integrated data retrieval and analysis Web application design methodology that streamlines time-consuming and resource-intensive data management tasks. Data-serving Web services allow Web-based processing services to access Internet-available data sources. The Web processing services developed for the project create commonly needed derivatives of data in numerous formats. Coordinate reference system manipulation and spatial statistics calculation components implemented for the Web processing services were confirmed using ArcGIS 9.3.1, a geographic information science software package. Outcomes of the Geo Data Portal project support the rapid development of user interfaces for accessing and manipulating environmental data.

  16. Ecosystem services: developing sustainable management paradigms based on wetland functions and processes

    Science.gov (United States)

    Euliss, Ned H.; Mushet, David M.; Smith, Loren M.; Conner, William H.; Burkett, Virginia R.; Wilcox, Douglas A.; Hester, Mark W.; Zheng, Haochi

    2013-01-01

    In the late nineteenth century and twentieth century, there was considerable interest and activity to develop the United States for agricultural, mining, and many other purposes to improve the quality of human life standards and prosperity. Most of the work to support this development was focused along disciplinary lines with little attention focused on ecosystem service trade-offs or synergisms, especially those that transcended boundaries of scientific disciplines and specific interest groups. Concurrently, human population size has increased substantially and its use of ecosystem services has increased more than five-fold over just the past century. Consequently, the contemporary landscape has been highly modified for human use, leaving behind a fragmented landscape where basic ecosystem functions and processes have been broadly altered. Over this period, climate change also interacted with other anthropogenic effects, resulting in modern environmental problems having a complexity that is without historical precedent. The challenge before the scientific community is to develop new science paradigms that integrate relevant scientific disciplines to properly frame and evaluate modern environmental problems in a systems-type approach to better inform the decision-making process. Wetland science is a relatively new discipline that grew out of the conservation movement of the early twentieth century. In the United States, most of the conservation attention in the earlier days was on wildlife, but a growing human awareness of the importance of the environment led to the passage of the National Environmental Policy Act in 1969. Concurrently, there was a broadening interest in conservation science, and the scientific study of wetlands gradually gained acceptance as a scientific discipline. Pioneering wetland scientists became formally organized when they formed The Society of Wetland Scientists in 1980 and established a publication outlet to share wetland research

  17. Sharing environmental models: An Approach using GitHub repositories and Web Processing Services

    Science.gov (United States)

    Stasch, Christoph; Nuest, Daniel; Pross, Benjamin

    2016-04-01

    The GLUES (Global Assessment of Land Use Dynamics, Greenhouse Gas Emissions and Ecosystem Services) project established a spatial data infrastructure for scientific geospatial data and metadata (http://geoportal-glues.ufz.de), where different regional collaborative projects researching the impacts of climate and socio-economic changes on sustainable land management can share their underlying base scenarios and datasets. One goal of the project is to ease the sharing of computational models between institutions and to make them easily executable in Web-based infrastructures. In this work, we present such an approach for sharing computational models relying on GitHub repositories (http://github.com) and Web Processing Services. At first, model providers upload their model implementations to GitHub repositories in order to share them with others. The GitHub platform allows users to submit changes to the model code. The changes can be discussed and reviewed before merging them. However, while GitHub allows sharing and collaborating of model source code, it does not actually allow running these models, which requires efforts to transfer the implementation to a model execution framework. We thus have extended an existing implementation of the OGC Web Processing Service standard (http://www.opengeospatial.org/standards/wps), the 52°North Web Processing Service (http://52north.org/wps) platform to retrieve all model implementations from a git (http://git-scm.com) repository and add them to the collection of published geoprocesses. The current implementation is restricted to models implemented as R scripts using WPS4R annotations (Hinz et al.) and to Java algorithms using the 52°North WPS Java API. The models hence become executable through a standardized Web API by multiple clients such as desktop or browser GIS and modelling frameworks. If the model code is changed on the GitHub platform, the changes are retrieved by the service and the processes will be updated

  18. Relationships between anthropogenic pressures and ecosystem functions in UK blanket bogs: linking process understanding to ecosystem service valuation

    OpenAIRE

    Evans, CD; Bonn, A; Holden, J; Reed, MS; Evans, MG; Worrall, F.; J. Couwenberg; Parnell, M

    2014-01-01

    Quantification and valuation of ecosystem services are critically dependent on the quality of underpinning science. While key ecological processes may be understood, translating this understanding into quantitative relationships suitable for use in an ecosystem services context remains challenging. Using blanket bogs as a case study, we derived quantitative 'pressure-response functions' linking anthropogenic pressures (drainage, burning, sulphur and nitrogen deposition) with ecosystem functio...

  19. The Cognitive, Social and Emotional Processes of Teacher Identity Construction in a Pre-Service Teacher Education Programme

    Science.gov (United States)

    Yuan, Rui; Lee, Icy

    2015-01-01

    This research investigates how three Government-funded Normal Students constructed and reconstructed their identities in a pre-service teacher education programme in China. Drawing upon data from interviews, field observation and the pre-service teachers' written reflections, the study explores the cognitive, social and emotional processes of…

  20. Health Impact Assessment (HIA) and EnviroAtlas: Integrating Ecosystem Services into the Decision-Making Process-Guide

    Science.gov (United States)

    This document was created to highlight the many ways that the U.S. EPA EnviroAtlas suite of ecosystem services tools can be used to aid in the Health Impact Assessment (HIA) process. Ecosystems provide numerous services and benefits to individuals, communities, businesses, and ot...

  1. A Case Study on Pre-Service Secondary School Mathematics Teachers' Cognitive-Metacognitive Behaviours in Mathematical Modelling Process

    Science.gov (United States)

    Sagirli, Meryem Özturan

    2016-01-01

    The aim of the present study is to investigate pre-service secondary mathematics teachers' cognitive-metacognitive behaviours during the mathematical problem-solving process considering class level. The study, in which the case study methodology was employed, was carried out with eight pre-service mathematics teachers, enrolled at a university in…

  2. Web services-based text-mining demonstrates broad impacts for interoperability and process simplification.

    Science.gov (United States)

    Wiegers, Thomas C; Davis, Allan Peter; Mattingly, Carolyn J

    2014-01-01

    The Critical Assessment of Information Extraction systems in Biology (BioCreAtIvE) challenge evaluation tasks collectively represent a community-wide effort to evaluate a variety of text-mining and information extraction systems applied to the biological domain. The BioCreative IV Workshop included five independent subject areas, including Track 3, which focused on named-entity recognition (NER) for the Comparative Toxicogenomics Database (CTD; http://ctdbase.org). Previously, CTD had organized document ranking and NER-related tasks for the BioCreative Workshop 2012; a key finding of that effort was that interoperability and integration complexity were major impediments to the direct application of the systems to CTD's text-mining pipeline. This underscored a prevailing problem with software integration efforts. Major interoperability-related issues included lack of process modularity, operating system incompatibility, tool configuration complexity and lack of standardization of high-level inter-process communications. One approach to potentially mitigate interoperability and general integration issues is the use of Web services to abstract implementation details; rather than integrating NER tools directly, HTTP-based calls from CTD's asynchronous, batch-oriented text-mining pipeline could be made to remote NER Web services for recognition of specific biological terms using BioC (an emerging family of XML formats) for inter-process communications. To test this concept, participating groups developed Representational State Transfer /BioC-compliant Web services tailored to CTD's NER requirements. Participants were provided with a comprehensive set of training materials. CTD evaluated results obtained from the remote Web service-based URLs against a test data set of 510 manually curated scientific articles. Twelve groups participated in the challenge. Recall, precision, balanced F-scores and response times were calculated. Top balanced F-scores for gene, chemical and

  3. Optimization of Business processes in Airport Services Company in Macedonia using the TQM Philosophy

    Directory of Open Access Journals (Sweden)

    Elizabeta Mitreva

    2016-11-01

    Full Text Available This study is to show a full diagnostic to some of the business processes in the company for airport services in Macedonia was made. The methodology of TQM (Total Quality Management system was applied in the company, especially in the sector for de-icing and protection against frost on aircrafts. With the implementation of this system, an optimal solution was found for uninterrupted operation in the airport traffic. In this way there was a change in the company paradigm – do not work hard but smart, with a constant improvement of processes, while taking into account the needs and desires of customers and profit. This research shows that other methods and techniques were applied such as Pareto Diagram, Ishikawa approach, Checklist, Map of trends, all in order to identify problems and find an optimal solution.

  4. Implementation of Web Processing Services (WPS) over IPSL Earth System Grid Federation (ESGF) node

    Science.gov (United States)

    Kadygrov, Nikolay; Denvil, Sebastien; Carenton, Nicolas; Levavasseur, Guillaume; Hempelmann, Nils; Ehbrecht, Carsten

    2016-04-01

    The Earth System Grid Federation (ESGF) is aimed to provide access to climate data for the international climate community. ESGF is a system of distributed and federated nodes that dynamically interact with each other. ESGF user may search and download climatic data, geographically distributed over the world, from one common web interface and through standardized API. With the continuous development of the climate models and the beginning of the sixth phase of the Coupled Model Intercomparison Project (CMIP6), the amount of data available from ESGF will continuously increase during the next 5 years. IPSL holds a replication of the different global and regional climate models output, observations and reanalysis data (CMIP5, CORDEX, obs4MIPs, etc) that are available on the IPSL ESGF node. In order to let scientists perform analysis of the models without downloading vast amount of data the Web Processing Services (WPS) were installed at IPSL compute node. The work is part of the CONVERGENCE project founded by French National Research Agency (ANR). PyWPS implementation of the Web processing Service standard from Open Geospatial Consortium (OGC) in the framework of birdhouse software is used. The processes could be run by user remotely through web-based WPS client or by using command-line tool. All the calculations are performed on the server side close to the data. If the models/observations are not available at IPSL it will be downloaded and cached by WPS process from ESGF network using synda tool. The outputs of the WPS processes are available for download as plots, tar-archives or as NetCDF files. We present the architecture of WPS at IPSL along with the processes for evaluation of the model performance, on-site diagnostics and post-analysis processing of the models output, e.g.: - regriding/interpolation/aggregation - ocgis (OpenClimateGIS) based polygon subsetting of the data - average seasonal cycle, multimodel mean, multimodel mean bias - calculation of the

  5. Adaptation and validation of indicators concerning the sterilization process of supplies in Primary Health Care services

    Directory of Open Access Journals (Sweden)

    Isis Pienta Batista Dias Passos

    2015-02-01

    Full Text Available OBJECTIVES: to adapt and validate, by expert consensus, a set of indicators used to assess the sterilization process of dental, medical and hospital supplies to be used in PHC services.METHOD: qualitative methodological study performed in two stages. The first stage included a focal group composed of experts to adapt the indicators to be used in PHC. In the second stage, the indicators were validated using a 4-point Likert scale, which was completed by judges. A Content Validity Index of ≥ 0.75 was considered to show approval of the indicators.RESULTS: the adaptations implemented by the focal group mainly referred to the physical structure, inclusion of dental care professionals, inclusion of chemical disinfection, and replacement of the hot air and moist heat sterilization methods. The validation stage resulted in an index of 0.96, which ranged from 0.90 to 1.00, for the components of the indicators.CONCLUSION: the judges considered the indicators after adaptation to be validated. Even though there may be differences among items processed around the world, there certainly are common characteristics, especially in countries with economic and cultural environments similar to Brazil. The inclusion of these indicators to assess the safety of healthcare supplies used in PHC services should be considered.

  6. Impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills

    Directory of Open Access Journals (Sweden)

    Mutlu Ayfer

    2016-01-01

    Full Text Available This study aimed to investigate the impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills. For this purpose, eight laboratory activities related to chemical kinetic, chemical equilibrium, thermochemistry, acids-bases, and electrochemistry were developed. Those activities were performed in virtual laboratory environment by the pre-service teachers in the experimental group and in the real laboratory environment by c the preservice teachers in the control group during eight weeks. Scientific process skills test developed by Burns, Okey and Wise [3], and translated into Turkish by Ateş and Bahar [2] was used before and after the instructions for data collection. According to results, while there was no significant difference between pre-test mean scores (U=133.500, p>0.05, significant difference between post-test mean scores was found in favour of experimental group (U=76.000, p<0.05. In addition, while no significant difference between pre-test mean scores for each sub-dimension was found, significant difference between post-test mean scores for designing investigation and formulating hypothesis skills was found in favour of experimental group.

  7. Performance management of high performance computing for medical image processing in Amazon Web Services

    Science.gov (United States)

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-03-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical- Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementation allowing users to quickly test and develop pipelines. JIST is DRMAA-compliant allowing it to run on portable batch system grids. However, as new processing methods are implemented and developed, memory may often be a bottleneck for not only lab computers, but also possibly some local grids. Integrating JIST with the AWS cloud alleviates these possible restrictions and does not require users to have deep knowledge of programming in Java. Workflow definition/management and cloud configurations are two key challenges in this research. Using a simple unified control panel, users have the ability to set the numbers of nodes and select from a variety of pre-configured AWS EC2 nodes with different numbers of processors and memory storage. Intuitively, we configured Amazon S3 storage to be mounted by pay-for- use Amazon EC2 instances. Hence, S3 storage is recognized as a shared cloud resource. The Amazon EC2 instances provide pre-installs of all necessary packages to run JIST. This work presents an implementation that facilitates the integration of JIST with AWS. We describe the theoretical cost/benefit formulae to decide between local serial execution versus cloud computing and apply this analysis to an empirical diffusion tensor imaging pipeline.

  8. Performance Management of High Performance Computing for Medical Image Processing in Amazon Web Services.

    Science.gov (United States)

    Bao, Shunxing; Damon, Stephen M; Landman, Bennett A; Gokhale, Aniruddha

    2016-02-27

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical-Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementation allowing users to quickly test and develop pipelines. JIST is DRMAA-compliant allowing it to run on portable batch system grids. However, as new processing methods are implemented and developed, memory may often be a bottleneck for not only lab computers, but also possibly some local grids. Integrating JIST with the AWS cloud alleviates these possible restrictions and does not require users to have deep knowledge of programming in Java. Workflow definition/management and cloud configurations are two key challenges in this research. Using a simple unified control panel, users have the ability to set the numbers of nodes and select from a variety of pre-configured AWS EC2 nodes with different numbers of processors and memory storage. Intuitively, we configured Amazon S3 storage to be mounted by pay-for-use Amazon EC2 instances. Hence, S3 storage is recognized as a shared cloud resource. The Amazon EC2 instances provide pre-installs of all necessary packages to run JIST. This work presents an implementation that facilitates the integration of JIST with AWS. We describe the theoretical cost/benefit formulae to decide between local serial execution versus cloud computing and apply this analysis to an empirical diffusion tensor imaging pipeline.

  9. [Stocking process for consumables and investement goods in the public health service (first part)].

    Science.gov (United States)

    Fiorini, Fulvio; Ameri, Cinzia; Tarchini, Renzo; Granata, Antonio; Zuccardi Merli, Mara

    2013-01-01

    Hospital procedures to stock tools and equipment supplies for day-by-day clinical diagnosis and treatment place physicians to face up with their ones responsibilities. Nephrologists have to deal with dialysis machines, related technology updating and associated consumables. Overall they have to cope with local health service reality, which looks for progressive doctors skill improvement at lowest or no cost at all. Aim of the first part of this review is to analyze all these issues according European Union, Italian and local main lines and associated laws. Moreover, will be reviewed purchase strategies always looking at patient wellness as final aim of the entire process. They will be illustrated sequences of administrative measures, recent Central Commissioning Headquarters, and laws that since 2006 have defined the related procedures (i.e. open, limited, negotiated, and competitive).

  10. Letter of Intent for RPP Characterization Program Process Engineering and Hanford Analytical Services and Characterization Project

    Energy Technology Data Exchange (ETDEWEB)

    ADAMS, M.R.

    2000-02-25

    The Characterization Project level of success achieved by the River Protection Project (RPP) is determined by the effectiveness of several organizations across RPP working together. The requirements, expectations, interrelationships, and performance criteria for each of these organizations were examined in order to understand the performances necessary to achieve characterization objectives. This Letter of Intent documents the results of the above examination. It formalizes the details of interfaces, working agreements, and requirements for obtaining and transferring tank waste samples from the Tank Farm System (RPP Process Engineering, Characterization Project Operations, and RPP Quality Assurance) to the characterization laboratory complex (222-S Laboratory, Waste Sampling and Characterization Facility, and the Hanford Analytical Service Program) and for the laboratory complex analysis and reporting of analytical results.

  11. USAGE OF SOCIAL SERVICES IN THE PROCESS OF ORGANIZATION OF COMMUNICATION FOR FOREIGN LANGUAGE TEACHERS

    Directory of Open Access Journals (Sweden)

    Myloslava M. Chernii

    2013-10-01

    Full Text Available Today especially urgent problem is communication and the development of communication skills of future teachers as well as communicative culture is the main structural component of his professionalism. Schools and classes, both conventional and virtual, must have teachers, armed with technology resources and skills, and able to effectively teach the subject using information and communication technologies. It all comes down to the fact that the modern teacher has to be aware of the latest technologies that can help him to organize trainings and communication. Therefore, a special role is given to the training of future teachers and vector of application of social services in the organization of communication in the learning process.

  12. Managing Cooperative Networks in the Process of Service Co-Creation in Rural Areas:

    DEFF Research Database (Denmark)

    Gretzinger, Susanne; Leick, Birgit

    contributed to the Danish economy. The Danish windmill industry is still growing. Exports rose from 45,8 billion DKK in 2013 to 53.5 billion DKK and employment increased from 27.271 in 2013 to 28.676 employees in 2014 (Industriens Fond, 2015). Altogether, the Danish wind energy sector accounts for 3...... SME do not house the resources to offer the whole range of services, which is in need to run e. g. a windmill farm, cooperation among complementing SMES is a key capability in the process of shaping vital capabilities of cooperative networks and rural areas (Martin et al., 2016, Sarker and Faiz, 2016...... and brokerage as appropriate tools for network managers to handle such conflicts and in doing so to support business networks in rural areas (Burt, 2005, Granovetter, 1985, Eklinder-Frick, et al. 2011, 2012, 2014)....

  13. Ecological Processes of Isolated Wetlands: Ecosystem Services and the Significant Nexus (Invited)

    Science.gov (United States)

    Lane, C.; Autrey, B.; D'Amico, E.

    2013-12-01

    Geographically isolated wetlands occur throughout the US and are characterized by a wetland system completely surrounded by uplands. Examples include prairie potholes, woodland seasonal (i.e., vernal) pools, cypress domes, playas, and other such systems. Decisions by the US Supreme Court in 2001 and 2006 have affected the jurisdictional status of geographically isolated wetlands such that those failing to have a demonstrable 'significant nexus' to navigable waters may have no federal protection under the Clean Water Act. These systems are typically small and, as such, may be under-counted in assessments of area and abundance. Areal extent is a portion of the information required to characterize the functions associated with geographically isolated wetlands and understanding both site-specific and larger-scale processes are also required to better quantify those functions. In addition, quantifying anthropogenic effects on system processing informs our understanding of the contributions and the connectivity of geographically isolated wetlands to other waters. This presentation focuses on both efforts to quantify the contribution of geographically isolated wetlands to system-scale processes, focusing on nutrient assimilation and hydrologic storage, as well as concurrent research to identify their locations at multiple scales. Findings from this research may help elucidate the link between geographically isolated wetlands and other systems, and may inform discussions on ecosystem services provided by geographically isolated wetlands.

  14. The impact of health system governance and policy processes on health services in Iraqi Kurdistan

    Directory of Open Access Journals (Sweden)

    Khoshnaw Hiro

    2010-06-01

    Full Text Available Abstract Background Relative to the amount of global attention and media coverage since the first and second Gulf Wars, very little has been published in the health services research literature regarding the state of health services in Iraq, and particularly on the semi-autonomous region of Kurdistan. Building on findings from a field visit, this paper describes the state of health services in Kurdistan, analyzes their underlying governance structures and policy processes, and their overall impact on the quality, accessibility and cost of the health system, while stressing the importance of reinvesting in public health and community-based primary care. Discussion Very little validated, research-based data exists relating to the state of population health and health services in Kurdistan. What little evidence exists, points to a region experiencing an epidemiological polarization, with different segments of the population experiencing rapidly-diverging rates of morbidity and mortality related to different etiological patterns of communicable, non-communicable, acute and chronic illness and disease. Simply put, the rural poor suffer from malnutrition and cholera, while the urban middle and upper classes deal with issues of obesity and Type 2 diabetes. The inequity is exacerbated by a poorly governed, fragmented, unregulated, specialized and heavily privatized system, that not only leads to poor quality of care and catastrophic health expenditures, but also threatens the economic and political stability of the region. There is an urgent need to revisit and clearly define the core values and goals of a future health system, and to develop an inclusive governance and policy framework for change, towards a more equitable and effective primary care-based health system, with attention to broader social determinants of health and salutogenesis. Summary This paper not only frames the situation in Kurdistan in terms of a human rights or special political

  15. A Cloud-Computing Service for Environmental Geophysics and Seismic Data Processing

    Science.gov (United States)

    Heilmann, B. Z.; Maggi, P.; Piras, A.; Satta, G.; Deidda, G. P.; Bonomi, E.

    2012-04-01

    Cloud computing is establishing worldwide as a new high performance computing paradigm that offers formidable possibilities to industry and science. The presented cloud-computing portal, part of the Grida3 project, provides an innovative approach to seismic data processing by combining open-source state-of-the-art processing software and cloud-computing technology, making possible the effective use of distributed computation and data management with administratively distant resources. We substituted the user-side demanding hardware and software requirements by remote access to high-performance grid-computing facilities. As a result, data processing can be done quasi in real-time being ubiquitously controlled via Internet by a user-friendly web-browser interface. Besides the obvious advantages over locally installed seismic-processing packages, the presented cloud-computing solution creates completely new possibilities for scientific education, collaboration, and presentation of reproducible results. The web-browser interface of our portal is based on the commercially supported grid portal EnginFrame, an open framework based on Java, XML, and Web Services. We selected the hosted applications with the objective to allow the construction of typical 2D time-domain seismic-imaging workflows as used for environmental studies and, originally, for hydrocarbon exploration. For data visualization and pre-processing, we chose the free software package Seismic Un*x. We ported tools for trace balancing, amplitude gaining, muting, frequency filtering, dip filtering, deconvolution and rendering, with a customized choice of options as services onto the cloud-computing portal. For structural imaging and velocity-model building, we developed a grid version of the Common-Reflection-Surface stack, a data-driven imaging method that requires no user interaction at run time such as manual picking in prestack volumes or velocity spectra. Due to its high level of automation, CRS stacking

  16. Innovating Technological Process for Expanding the Service Life of Underground Power Cables

    Directory of Open Access Journals (Sweden)

    Tabacaru V.

    2016-08-01

    Full Text Available As a public power distribution operator on low voltage (023/0.4 kV, medium voltage (6 and 20 kV, and high voltage (110 kV in the territory of Galati County, SDEE Galati serves approximately 240,000 consumers (captive and eligible, domestic and non-domestic For this purpose, in the field of medium voltage underground distribution lines, SDEE Galati manages and operates a volume of approx. 500 km UDL/6kV circuit and approximately 630 km UDL/20 kV circuit. Many of these cables which are still in operation, were manufactured with materials and on the technological level of the ’60s,’70s and ‘80s decades and have reached the end of their service life. Evidence does and incident statistics from these networks in which, every year, one of the "tips" is the medium voltage cables damaged "technical wear" normal operating conditions. The current paper will present the main features of an innovating technological process called SPR (Sustained Pressure Rejuvenation, designed for on-site refurbishing of underground power cable insulation medium and high voltage. The process offers a viable alternative that has proven, over the 25 years of application initially on the American content and now on the worldwide, substantially more cost effective than replacing cables. The paper does not propose detailed presentation of the technological process, but to inform the family of energetics NPS about the existence and the benefits of applying this new technological process to the old cable medium and high voltage.

  17. 17 CFR 249.509 - Form 9-M, consent to service of process by a partnership nonresident broker-dealer.

    Science.gov (United States)

    2010-04-01

    ... of process by a partnership nonresident broker-dealer. This form shall be filed pursuant to Rule 15b1... 17 Commodity and Securities Exchanges 3 2010-04-01 2010-04-01 false Form 9-M, consent to service of process by a partnership nonresident broker-dealer. 249.509 Section 249.509 Commodity...

  18. A Comparison of Perceptions of Factors in the Job Accommodation Process among Employees with Disabilities, Employers, and Service Providers

    Science.gov (United States)

    Dong, Shengli; Oire, Spalatin N.; MacDonald-Wilson, Kim L.; Fabian, Ellen S.

    2013-01-01

    Job accommodation is a multifaceted and interactive process. Stakeholder groups (i.e., employees with disabilities, employers, and in some cases service providers) make decisions about requesting or providing job accommodations based on multiple factors in this process. An understanding of stakeholder differences in their perceptions of these…

  19. Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process

    Directory of Open Access Journals (Sweden)

    NoorMohammad Yaghubi

    Full Text Available With the expansion of internet, delivering e-services are rapidly growing in the bank industry. Therefore improving e-service quality for delivering better services is one of the most important areas of activity for banks. One of the most important aspect ...

  20. Realizing Shared Services--A Punctuated Process Analysis of a Public IT Department

    Science.gov (United States)

    Olsen, Timothy John

    2012-01-01

    IT services are increasingly being offered via a shared service model. This model promises the benefits of centralization and consolidation, as well as an increased customer satisfaction. Adopting shared services is not easy as it necessitates a major organizational change, with few documented exemplars to guide managers. This research explores a…

  1. DOES THE UPPSALA INTERNATIONALIZATION MODEL EXPLAIN THE INTERNATIONALIZATION PROCESS OF PROFESSIONAL BUSINESS SERVICE FIRMS?

    Directory of Open Access Journals (Sweden)

    Magda Górska

    2013-06-01

    Full Text Available The aim of this contribution is to verify if the Uppsala Model with later variations introduced by the authors is the right framework to explain internationalization process of Professional Business Service Firms (PBSFs. The focus is placed on the entry of one type of PBSFs, namely advertising agencies into the Chinese market. The example is based on a case study. This paper deliberates about identified factors in the internationalization process of advertising agencies that fit to the Uppsala model and about factors that deviate from it. Several stages are identified in the entrance of advertising agencies into the Chinese market. These are as follows: initial stage - external agent, participation stage - representative office, establishment stage - joint venture, network expansion stage – branch offices and other joint ventures. The presence of stages suggests that the Uppsala model may prove useful in explanation of foreign entry strategies in PBSFs in general. In addition to that, support is also found for market entry due to networking activities. Client following was identified as most common entry mode in the studied group of PBSFs.

  2. Deriving Hydrological Response Units (HRUs using a Web Processing Service implementation based on GRASS GIS

    Directory of Open Access Journals (Sweden)

    Christian Schwartze

    2009-04-01

    Full Text Available QGIS releases equal to or newer than 0.7 can easily connected to GRASS GIS by means of a toolbox that provides a wide range of standard GRASS modules you can launch – albeit only on data coming from GRASS. This QGIS plugin is expandable through XML configurations describing the assignment of options and inputs for a certain module. But how about embedding a precise workflow where the several processes don’t consist of a single GRASS module by force? Especially for a sequence of dependent tasks it makes sense to merge relevant GRASS functionality into an own and encapsulated QGIS extension. Its architecture and development is tested and combined with the Web Processing Service (WPS for remote execution using the concept of hydrological response units (HRUs as an example. The results of this assay may be suitable for discussing and planning other wizard-like geoprocessing plugins in QGIS that also should make use of an additional GRASS server.

  3. Relationships between anthropogenic pressures and ecosystem functions in UK blanket bogs: Linking process understanding to ecosystem service valuation

    OpenAIRE

    Evans, C. D.; Bonn, A; Holden, J; Reed, M S; Evans, Martin; Worrall, F.; J. Couwenberg; Parnell, M

    2014-01-01

    Quantification and valuation of ecosystem services are critically dependent on the quality of underpinning science. While key ecological processes may be understood, translating this understanding into quantitative relationships suitable for use in an ecosystem services context remains challenging. Using blanket bogs as a case study, we derived quantitative ‘pressure-response functions’ linking anthropogenic pressures (drainage, burning, sulphur and nitrogen deposition) with ecosystem functio...

  4. Mapping Ecological Processes and Ecosystem Services for Prioritizing Restoration Efforts in a Semi-arid Mediterranean River Basin

    Science.gov (United States)

    Trabucchi, Mattia; O'Farrell, Patrick J.; Notivol, Eduardo; Comín, Francisco A.

    2014-06-01

    Semi-arid Mediterranean regions are highly susceptible to desertification processes which can reduce the benefits that people obtain from healthy ecosystems and thus threaten human wellbeing. The European Union Biodiversity Strategy to 2020 recognizes the need to incorporate ecosystem services into land-use management, conservation, and restoration actions. The inclusion of ecosystem services into restoration actions and plans is an emerging area of research, and there are few documented approaches and guidelines on how to undertake such an exercise. This paper responds to this need, and we demonstrate an approach for identifying both key ecosystem services provisioning areas and the spatial relationship between ecological processes and services. A degraded semi-arid Mediterranean river basin in north east Spain was used as a case study area. We show that the quantification and mapping of services are the first step required for both optimizing and targeting of specific local areas for restoration. Additionally, we provide guidelines for restoration planning at a watershed scale; establishing priorities for improving the delivery of ecosystem services at this scale; and prioritizing the sub-watersheds for restoration based on their potential for delivering a combination of key ecosystem services for the entire basin.

  5. Mapping ecological processes and ecosystem services for prioritizing restoration efforts in a semi-arid Mediterranean river basin.

    Science.gov (United States)

    Trabucchi, Mattia; O'Farrell, Patrick J; Notivol, Eduardo; Comín, Francisco A

    2014-06-01

    Semi-arid Mediterranean regions are highly susceptible to desertification processes which can reduce the benefits that people obtain from healthy ecosystems and thus threaten human wellbeing. The European Union Biodiversity Strategy to 2020 recognizes the need to incorporate ecosystem services into land-use management, conservation, and restoration actions. The inclusion of ecosystem services into restoration actions and plans is an emerging area of research, and there are few documented approaches and guidelines on how to undertake such an exercise. This paper responds to this need, and we demonstrate an approach for identifying both key ecosystem services provisioning areas and the spatial relationship between ecological processes and services. A degraded semi-arid Mediterranean river basin in north east Spain was used as a case study area. We show that the quantification and mapping of services are the first step required for both optimizing and targeting of specific local areas for restoration. Additionally, we provide guidelines for restoration planning at a watershed scale; establishing priorities for improving the delivery of ecosystem services at this scale; and prioritizing the sub-watersheds for restoration based on their potential for delivering a combination of key ecosystem services for the entire basin.

  6. Optimal Medical Equipment Maintenance Service Proposal Decision Support System combining Activity Based Costing (ABC) and the Analytic Hierarchy Process (AHP).

    Science.gov (United States)

    da Rocha, Leticia; Sloane, Elliot; M Bassani, Jose

    2005-01-01

    This study describes a framework to support the choice of the maintenance service (in-house or third party contract) for each category of medical equipment based on: a) the real medical equipment maintenance management system currently used by the biomedical engineering group of the public health system of the Universidade Estadual de Campinas located in Brazil to control the medical equipment maintenance service, b) the Activity Based Costing (ABC) method, and c) the Analytic Hierarchy Process (AHP) method. Results show the cost and performance related to each type of maintenance service. Decision-makers can use these results to evaluate possible strategies for the categories of equipment.

  7. Service oriented architecture for the integration of clinical and physiological data for real-time event stream processing.

    Science.gov (United States)

    Kamaleswaran, Rishikesan; McGregor, Carolyn; Percival, Jennifer

    2009-01-01

    This paper proposes a framework for the integration of physiological and clinical health data within a Service-Oriented architecture framework. This integration will subsequently be used in real-time event stream processing in intelligent patient monitoring devices. Service-oriented architecture offers a unique method of integrating health data as information is collected from multiple medical devices that lack any substantial means of standardization. Employing various services to facilitate the transmission and integration of these data will result in significant improvement in both efficacy and analytical velocity of intelligent patient monitoring systems. We demonstrate this approach within the Neonatal Intensive Care setting.

  8. Effect of the Science Process Skills Laboratory Approach Supported with Peer-Instruction on Some of Science Process Skills of Pre-service Teachers

    Directory of Open Access Journals (Sweden)

    Aysel Kocakülah

    2013-12-01

    Full Text Available Nowadays increasing importance of science process skills and laboratory approach in science education requires the acquisition of scientific process skills that teachers should have been gained those skills during pre-service training courses to transfer their students. Peer instruction, which results in effective outcomes for concept teaching recently, comprises another aspect of this study. The aim of this study is to determine whether scientific process skills laboratory approach, which is supported with peer instruction, is an effective method to improve some high level scientific process skills of pre-service teachers. Single group experimental research design was used in this study. Data were collected by using open ended experiment worksheets, student rubrics, experiment evaluation questionnaire and semi-structured interviews during peer instruction supported scientific process skills laboratory approach in which third year primary science education students at Balikesir University took part in six weeks long application. Findings of the study show that pre-service teachers’ skills of determining variables, changing and controlling variables and making inferences improved while constructing hypotheses and setting up experiment skills were not improved. It is suggested that peer instruction supported scientific process skills laboratory approach should be used to acquire scientific process skills.

  9. Standard Test Method for Mechanical Hydrogen Embrittlement Evaluation of Plating/Coating Processes and Service Environments

    CERN Document Server

    American Society for Testing and Materials. Philadelphia

    2010-01-01

    1.1 This test method describes mechanical test methods and defines acceptance criteria for coating and plating processes that can cause hydrogen embrittlement in steels. Subsequent exposure to chemicals encountered in service environments, such as fluids, cleaning treatments or maintenance chemicals that come in contact with the plated/coated or bare surface of the steel, can also be evaluated. 1.2 This test method is not intended to measure the relative susceptibility of different steels. The relative susceptibility of different materials to hydrogen embrittlement may be determined in accordance with Test Method F1459 and Test Method F1624. 1.3 This test method specifies the use of air melted AISI E4340 steel per SAE AMS-S-5000 (formerly MIL-S-5000) heat treated to 260 – 280 ksi (pounds per square inch x 1000) as the baseline. This combination of alloy and heat treat level has been used for many years and a large database has been accumulated in the aerospace industry on its specific response to exposure...

  10. UT digitized data processing for in service inspection of pressurized water reactor vessels

    Energy Technology Data Exchange (ETDEWEB)

    Lasserre, F.; Hernandez, L. [Intercontrole, Rungis (France); Paradis, L. [CEA/CEREM, 91191, Gifs/Yvette cedex (France)

    1998-03-01

    Pressurized reactor vessels in France have been examined from the inside with ultrasonic focused transducers since the very first inspection (Gagnor and Levy (1993)). The developments carried out in collaboration with the French Atomic Energy Commission (CEA) to improve the characterization of flaws detected in the body of the vessels or in the nozzles, in the vicinity of the inner or the outer surfaces now have application throughout the CIVAMIS software. The processing modules of CIVAMIS, which are implemented on site since 1994 and used by INTERCONTROLE during the in service inspections of the French PWR vessels, allow full characterization of these specific flaws. The first module is devoted to the characterization of defects located near the outer surface of the vessel or the bottom head welds (OSD module). It includes the modeling software MEPHISTOMIS which predicts the echoes coming from the interaction between the ultrasonic beam and the defects. The second module of CIVAMIS (inner surface defect module called ISD), applied to the analysis of flaws expected near the inner surface of the vessels, has been used during performance demonstration exercises on qualification mock-ups, and also on-site in five expert appraisals since its qualification in 1995. The third module available on the system has beendeveloped and qualified for the analysis of flaws likely to appear near the inner surface of the no zzles. This module, named `undercladding crack defect` (UCD) module, provides the operators with a set of pre-defined processing configurations well adapted to the characteristics of the transducers. (orig.) 11 refs.

  11. The implementation of benchmarking process in marketing education services by Ukrainian universities

    Directory of Open Access Journals (Sweden)

    G.V. Okhrimenko

    2016-03-01

    Full Text Available The aim of the article. The consideration of theoretical and practical aspects of benchmarking at universities is the main task of this research. At first, the researcher identified the essence of benchmarking. It involves comparing the characteristics of college or university leading competitors in the industry and copying of proven designs. Benchmarking tries to eliminate the fundamental problem of comparison – the impossibility of being better than the one from whom they borrow solution. Benchmarking involves, therefore, self-evaluation including systematic collection of data and information with the view to making relevant comparisons of strengths and weaknesses of performance aspects. Benchmarking identifies gaps in performance, seeks new approaches for improvements, monitors progress, reviews benefits and assures adoption of good practices. The results of the analysis. There are five types of benchmarking: internal, competitive, functional, procedural and general. Benchmarking is treated as a process of systematically applied and has specific stages: 1 identification of study object; 2 identification of businesses for comparison; 3 selection of data collection methods; 4 determining variations in terms of efficiency and determination of the levels of future results; 5 communicating of the results of benchmarking; 6 development of implementation plan, initiating the implementation, monitoring implementation; 7 new benchmarks definition. The researcher gave the results of practical use of the benchmarking algorithm at universities. In particular, the monitoring and SWOT-analysis were identified competitive practices used at Ukrainian universities. The main criteria for determining the potential for benchmarking of universities were: 1 the presence of new teaching methods at universities; 2 the involvement of foreign lecturers, partners of other universities for cooperation; 3 promoting education services for target groups; 4 violation of

  12. Community Agricultural Processing Services: A Reflection of Urban Differentiation or County Agricultural Structure.

    Science.gov (United States)

    Moxley, Robert L.; Calloway, Michael O.

    Questionnaire data from 81 North Carolina communities were analyzed in 1981 to test the hypothesis that 5 institutional subcategories (education, general community services, transportation, agricultural services, and health and sanitation) exhibit the underlying characteristic of unidimensionality and that they reflect comparable levels of…

  13. Applying Idea Management System (IMS Approach to Design and Implement a collaborative Environment in Public Service related open Innovation Processes

    Directory of Open Access Journals (Sweden)

    Marco Alessi

    2015-12-01

    Full Text Available Novel ideas are the key ingredients for innovation processes, and Idea Management System (IMS plays a prominent role in managing captured ideas from external stakeholders and internal actors within an Open Innovation process. By considering a specific case study, Lecce-Italy, we have designed and implemented a collaborative environment, which provides an ideal platform for government, citizens, etc. to share ideas and co-create the value of innovative public services in Lecce. In this study the application of IMS with six main steps, including: idea generation, idea improvement, idea selection, refinement, idea implementation, and monitoring, shows that this, remarkably, helps service providers to exploit the intellectual capital and initiatives of the regional stakeholders and citizens and assist service providers to stay in line with the needs of society. Moreover, we have developed two support tools to foster collaboration and transparency: sentiment analysis tool and gamification application.

  14. A high-throughput processing service for retention time alignment of complex proteomics and metabolomics LC-MS data

    NARCIS (Netherlands)

    Ahmad, Isthiaq; Suits, Frank; Hoekman, Berend; Swertz, Morris A.; Byelas, Heorhiy; Dijkstra, Martijn; Hooft, Rob; Katsubo, Dmitry; van Breukelen, Bas; Bischoff, Rainer; Horvatovich, Peter

    2011-01-01

    Warp2D is a novel time alignment approach, which uses the overlapping peak volume of the reference and sample peak lists to correct misleading peak shifts. Here, we present an easyto- use web interface for high-throughput Warp2D batch processing time alignment service using the Dutch Life Science Gr

  15. 32 CFR 700.822 - Delivery of personnel to civil authorities and service of subpoena or other process.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 5 2010-07-01 2010-07-01 false Delivery of personnel to civil authorities and service of subpoena or other process. 700.822 Section 700.822 National Defense Department of Defense... REGULATIONS AND OFFICIAL RECORDS The Commanding Officer Commanding Officers in General § 700.822 Delivery...

  16. A family-specific use of the Measure of Processes of Care for Service Providers (MPOC-SP)

    NARCIS (Netherlands)

    Siebes, R. C.; Nijhuis, B. J. G.; Boonstra, A. M.; Ketelaar, M.; Wijnroks, L.; Reinders-Messelink, H. A.; Postema, K.; Vermeer, A.

    2008-01-01

    Objective: To examine the validity and utility of the Dutch Measure of Processes of Care for Service Providers (MPOC-SP) as a family-specific measure. Design: A validation study. Setting: Five paediatric rehabilitation settings in the Netherlands. Main measures: The MPOC-SP was utilized in a general

  17. 12 CFR 332.14 - Exceptions to notice and opt out requirements for processing and servicing transactions.

    Science.gov (United States)

    2010-01-01

    ... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Exceptions to notice and opt out requirements for processing and servicing transactions. 332.14 Section 332.14 Banks and Banking FEDERAL DEPOSIT... means; (B) The transfer of receivables, accounts, or interests therein; or (C) The audit of...

  18. Understanding tradeoffs in the supplier selection process : The role of flexibility, delivery, and value-added services/support

    NARCIS (Netherlands)

    Rhee, van der B.; Verma, R.; Plaschka, G.

    2009-01-01

    In this study, we present, based on econometric choice modeling framework, how manufacturing managers/executives trade-off between cost, delivery, flexibility, and service features in the supplier selection process for commodity raw materials, given acceptable quality. Empirical data for this study

  19. National information service in mining, mineral processing and extractive metallurgy. [MINTEC

    Energy Technology Data Exchange (ETDEWEB)

    Romaniuk, A.S.; MacDonald, R.J.C.

    1979-03-01

    More than a dedade ago, CANMET management recognized the need to make better use of existing technological information in mining and extractive metallurgy, two fields basic to the economic well-being of Canada. There were at that time no indexes or files didicated to disseminating technical information for the many minerals mined and processed in Canada, including coal. CANMET, with the nation's largest research and library resources in the minerals field, was in a unique position to fill this need. Initial efforts were concentrated on building a mining file beginning with identification of world sources of published information, development of a special thesaurus of terms for language control and adoption of a manual indexing/retrieval system. By early 1973, this file held 8,300 references, with source, abstract and keywords given for each reference. In mid-1973, operations were computerized. Software for indexing and retrieval by batch mode was written by CANMET staff to utilize the hardware facilities of EMR's Computer Science Center. The resulting MINTEC file, one of the few files of technological information produced in Canada, is the basis for the national literature search service in mining offered by CANMET. Attention is now focussed on building a sister-file in extractive metallurgy using the system already developed. Published information sources have been identified and a thesaurus of terms is being compiled and tested. The software developed for CANMET's file-building operations has several features, including the selective dissemination of information and production from magnetic tape of photoready copy for publication, as in a bi-monthly abstracts journal.

  20. A web service system supporting three-dimensional post-processing of medical images based on WADO protocol.

    Science.gov (United States)

    He, Longjun; Xu, Lang; Ming, Xing; Liu, Qian

    2015-02-01

    Three-dimensional post-processing operations on the volume data generated by a series of CT or MR images had important significance on image reading and diagnosis. As a part of the DIOCM standard, WADO service defined how to access DICOM objects on the Web, but it didn't involve three-dimensional post-processing operations on the series images. This paper analyzed the technical features of three-dimensional post-processing operations on the volume data, and then designed and implemented a web service system for three-dimensional post-processing operations of medical images based on the WADO protocol. In order to improve the scalability of the proposed system, the business tasks and calculation operations were separated into two modules. As results, it was proved that the proposed system could support three-dimensional post-processing service of medical images for multiple clients at the same moment, which met the demand of accessing three-dimensional post-processing operations on the volume data on the web.

  1. The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

    CERN Document Server

    Scheruhn, Hans-Juergen; Habel, Thomas

    2007-01-01

    This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also shown, how the ITIL framework fits into the four-layered-process model, that could be derived from interviews with the universities IT support staff, and how the various modified processes interconnect with each other to form a value chain. The paper highlights the final results of the project and gives an outlook on the future use of ITIL as a business modelling tool in the IT Service Centre of Harz University. It is currently being considered, whether the process model developed during the project could be used as a referen...

  2. SAR Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco; Dinardo, Salvatore

    2016-04-01

    The scope of this presentation is to feature the G-POD SARvatore service to users for the exploitation of the CryoSat-2 and Sentniel-3 data, which was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (210'000 SAR passes and 120'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the multi-mission Broadview Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing, according to their specific requirements, by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the development contracts awarded by confronting the deliverables to ESA's computations, has been made available to the worldwide SAR Altimetry Community for research & development experiments, for hands-on demonstrations/training in

  3. Enabling Web-Based Analysis of CUAHSI HIS Hydrologic Data Using R and Web Processing Services

    Science.gov (United States)

    Ames, D. P.; Kadlec, J.; Bayles, M.; Seul, M.; Hooper, R. P.; Cummings, B.

    2015-12-01

    The CUAHSI Hydrologic Information System (CUAHSI HIS) provides open access to a large number of hydrological time series observation and modeled data from many parts of the world. Several software tools have been designed to simplify searching and access to the CUAHSI HIS datasets. These software tools include: Desktop client software (HydroDesktop, HydroExcel), developer libraries (WaterML R Package, OWSLib, ulmo), and the new interactive search website, http://data.cuahsi.org. An issue with using the time series data from CUAHSI HIS for further analysis by hydrologists (for example for verification of hydrological and snowpack models) is the large heterogeneity of the time series data. The time series may be regular or irregular, contain missing data, have different time support, and be recorded in different units. R is a widely used computational environment for statistical analysis of time series and spatio-temporal data that can be used to assess fitness and perform scientific analyses on observation data. R includes the ability to record a data analysis in the form of a reusable script. The R script together with the input time series dataset can be shared with other users, making the analysis more reproducible. The major goal of this study is to examine the use of R as a Web Processing Service for transforming time series data from the CUAHSI HIS and sharing the results on the Internet within HydroShare. HydroShare is an online data repository and social network for sharing large hydrological data sets such as time series, raster datasets, and multi-dimensional data. It can be used as a permanent cloud storage space for saving the time series analysis results. We examine the issues associated with running R scripts online: including code validation, saving of outputs, reporting progress, and provenance management. An explicit goal is that the script which is run locally should produce exactly the same results as the script run on the Internet. Our design can

  4. Using the Context, Input, Process, and Product Evaluation Model (CIPP) as a Comprehensive Framework to Guide the Planning, Implementation, and Assessment of Service-Learning Programs

    Science.gov (United States)

    Zhang, Guili; Zeller, Nancy; Griffith, Robin; Metcalf, Debbie; Williams, Jennifer; Shea, Christine; Misulis, Katherine

    2011-01-01

    Planning, implementing, and assessing a service-learning project can be a complex task because service-learning projects often involve multiple constituencies and aim to meet both the needs of service providers and community partners. In this article, Stufflebeam's Context, Input, Process, and Product (CIPP) evaluation model is recommended as a…

  5. SAR Altimetry Processing on Demand Service for Cryosat-2 and Sentinel-3 at ESA G-Pod

    Science.gov (United States)

    Dinardo, Salvatore; Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco

    2016-07-01

    The G-POD SARvatore service to users for the exploitation of CryoSat-2 data was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (155'000 SAR passes and 41'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the Multi-Mission Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing according to their specific requirements by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing, which can be lengthy due to the required intense number-crunching inherent to SAR processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the awarded development contracts by confronting the deliverables to ESA's prototype, is now made available to the worldwide SAR Altimetry Community for research & development experiments, for on-site demonstrations/training in

  6. Successful business process design. Business plan development for the occupational health services unit.

    Science.gov (United States)

    Kalina, C M; Fitko, J

    1997-02-01

    1. The occupational health nurse is often mandated by management to validate health services offered and programs developed for employees as valuable to the business and company mission. 2. The business plan of the occupational health service is a working document, changing as needs of the client/customer and internal and external business and socio-economic environment evolve. 3. Alignment with and support of the company mission, goals, and objectives is another method of proving good occupational health is good business. 4. Business planning is a basic business tool the wise and prudent occupational health nurse can use in proving good occupational health is vital to the success of a company.

  7. 5 CFR 831.2106 - Processing applications for deposit for service.

    Science.gov (United States)

    2010-01-01

    ... service. 831.2106 Section 831.2106 Administrative Personnel OFFICE OF PERSONNEL MANAGEMENT (CONTINUED... sufficient evidence of basic pay, if available, or a statement of estimated earnings. (b) Upon receipt of the... estimated earnings, the agency, Clerk of the House of Representatives, or Secretary of the Senate...

  8. Achieving flexible process interoperability in the homecare domain through aspect-oriented service composition

    NARCIS (Netherlands)

    Bui, Duc Viet; Iacob, Maria-Eugenia; Sinderen, van Marten; Zarghami, Alireza

    2013-01-01

    In elderly care the shortage of available financial and human resources for coping with an increasing number of elderly people becomes critical. Current solutions to this problem focus on efficiency gains through the usage of information systems and include homecare services provided by IT systems.

  9. Institutional Effectiveness Assessment Process, 1993-94. Executive Summary. Hospitality and Service Occupations Division, Cosmetology Department.

    Science.gov (United States)

    South Seattle Community Coll., Washington.

    A study was conducted to evaluate student and student employer satisfaction with the services provided by the South Seattle Community College (SSCC) Cosmetology Department. Specifically, the study gathered data related to four outcomes: that students receive an educational experience allowing them to meet their goals; that former and current…

  10. Improving the Quality of Services in Residential Treatment Facilities: A Strength-Based Consultative Review Process

    Science.gov (United States)

    Pavkov, Thomas W.; Lourie, Ira S.; Hug, Richard W.; Negash, Sesen

    2010-01-01

    This descriptive case study reports on the positive impact of a consultative review methodology used to conduct quality assurance reviews as part of the Residential Treatment Center Evaluation Project. The study details improvement in the quality of services provided to youth in unmonitored residential treatment facilities. Improvements were…

  11. Facilitating the Teaching-Learning Process through the Reflective Engagement of Pre-Service Teachers

    Science.gov (United States)

    Rodman, Gloria Jean

    2010-01-01

    The repeated use of reflection throughout their teacher preparation experience can be useful in encouraging growth and improving pedagogical knowledge, teaching performance and professional development among pre-service teachers. This study looks at how the reflective engagement of these teachers in a structured classroom activity reinforces the…

  12. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    Lambregts, B.; Beerepoot, N.; Kloosterman, R.C.

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bul

  13. A Multilevel Design Model: the mutual relationship between product-service system development and societal change processes

    OpenAIRE

    Joore, J.P.; J.C. Brezet

    2014-01-01

    Change actors like designers play a strategic role in innovation and transition processes towards a sustainable society. They act at all levels of society and need help to find their way through increasingly interrelated innovation systems. To support their efforts, there is a need for a design supportive model that (1) can provide insight into the development of new products and product-service systems, as well as in developments that occur in society as a whole; (2) can provide insight into...

  14. Web Based Rapid Mapping of Disaster Areas using Satellite Images, Web Processing Service, Web Mapping Service, Frequency Based Change Detection Algorithm and J-iView

    Science.gov (United States)

    Bandibas, J. C.; Takarada, S.

    2013-12-01

    Timely identification of areas affected by natural disasters is very important for a successful rescue and effective emergency relief efforts. This research focuses on the development of a cost effective and efficient system of identifying areas affected by natural disasters, and the efficient distribution of the information. The developed system is composed of 3 modules which are the Web Processing Service (WPS), Web Map Service (WMS) and the user interface provided by J-iView (fig. 1). WPS is an online system that provides computation, storage and data access services. In this study, the WPS module provides online access of the software implementing the developed frequency based change detection algorithm for the identification of areas affected by natural disasters. It also sends requests to WMS servers to get the remotely sensed data to be used in the computation. WMS is a standard protocol that provides a simple HTTP interface for requesting geo-registered map images from one or more geospatial databases. In this research, the WMS component provides remote access of the satellite images which are used as inputs for land cover change detection. The user interface in this system is provided by J-iView, which is an online mapping system developed at the Geological Survey of Japan (GSJ). The 3 modules are seamlessly integrated into a single package using J-iView, which could rapidly generate a map of disaster areas that is instantaneously viewable online. The developed system was tested using ASTER images covering the areas damaged by the March 11, 2011 tsunami in northeastern Japan. The developed system efficiently generated a map showing areas devastated by the tsunami. Based on the initial results of the study, the developed system proved to be a useful tool for emergency workers to quickly identify areas affected by natural disasters.

  15. Transition between process models (BPMN and service models (WS-BPEL and other standards: A systematic review

    Directory of Open Access Journals (Sweden)

    Marko Jurišić

    2011-12-01

    Full Text Available BPMN and BPEL have become de facto standards for modeling of business processes and imple-mentation of business processes via Web services. There is a quintessential problem of discrep-ancy between these two approaches as they are applied in different phases of lifecycle and theirfundamental concepts are different — BPMN is a graph based language while BPEL is basicallya block-based programming language. This paper shows basic concepts and gives an overviewof research and ideas which emerged during last two years, presents state of the art and possiblefuture research directions. Systematic literature review was performed and critical review wasgiven regarding the potential of the given solutions.

  16. Service tough composite structures using the Z-direction reinforcement process

    Science.gov (United States)

    Freitas, Glenn; Magee, Constance; Boyce, Joseph; Bott, Richard

    1992-01-01

    Foster-Miller has developed a new process to provide through thickness reinforcement of composite structures. The process reinforces laminates locally or globally on-tool during standard autoclave processing cycles. Initial test results indicate that the method has the potential to significantly reduce delamination in carbon-epoxy. Laminates reinforced with the z-fiber process have demonstrated significant improvements in mode 1 fracture toughness and compression strength after impact. Unlike alternative methods, in-plane properties are not adversely affected.

  17. A New Approach to Querying and Processing Data from CERN Accelerator Logging Service

    CERN Document Server

    Cakaric, Faris

    2015-01-01

    During the previous 10 years, the CERN Accelerator Logging Service has evolved multiple times i.e. from the expected 1TB of data per year in the beginning to more than 50TB/year. It is used to store and retrieve billions of data acquisitions per day, from across the complete CERN accelerator complex, related subsystems, and experiments. This report includes a description of possible ways of improving the speed of the data retrieval from the CALS service. A short overview of the the possible technologies that can be used i.e. Apache Flume and Apache Spark is given, describing the possible ways in which these two technologies can be implemented.

  18. [Essential medicines and the selection process in management practices of pharmaceutical services in Brazilian states and municipalities].

    Science.gov (United States)

    Magarinos-Torres, Rachel; Pepe, Vera Lucia Edais; Oliveira, Maria Auxiliadora; Osorio-de-Castro, Claudia Garcia Serpa

    2014-09-01

    The selection of medicines is a skilled process that produces an essential medicines list (EML) and substantiates rational management of pharmaceutical services. This paper presents the selection of essential medicines in Brazilian states and municipalities. It discusses the perception of pharmaceutical services managers regarding the concept of essential medicines and strategies adopted for their implementation, in addition to investigating how the National Essential Medicines List was adopted and is supporting local pharmaceutical services actions. A nationwide study was carried out adopting a qualitative methodological approach in health. State and municipal managers from the five Brazilian regions were interviewed. The findings point to weaknesses in local selection procedures and in the use of the National Essential Medicines List (Rename). Barriers such as lack of formalization of pharmaceutical services at regional levels, difficulties in drafting and maintaining a pharmacy and therapeutics committee and the acritical incorporation of drugs on the EML were identified. States and municipalities have distortions that exclude the EML form the concept of essential medicines.

  19. The entrenchment strategy of logistics service providers: Towards a sequential cooperation-competition process?

    Directory of Open Access Journals (Sweden)

    Gilles Paché

    2007-11-01

    Full Text Available The logistics industry has been attracting the attention of researchers in management for several years. Their focus is increasingly on interorganisational relationships between logistics service providers and their customers, examining the modes of interaction occurring between them. An abundant literature emphasises the importance of cooperative strategies in the logistics industry, hinting that this is a dominant requirement, destined for inevitable development. This article presents a more qualified position and proposes that cooperative strategies are most likely a transition step between arm’s-length competition periods, and resorts to the entrenchment theory, imported from organisational finance, to propose a sequential cooperation-competition model.

  20. Information Search Process of Lawyers: A Call for 'Just for Me' Information Services.

    Science.gov (United States)

    Kuhlthau, C. C.; Tama, S. L.

    2001-01-01

    This study sought to gain a better understanding of the variety of tasks that involve lawyers as a group of information workers, how they use information, and the role mediators play in their process of information seeking and use. Explains the influence of the model of the Information Search Process (Kuhlthau). (Author/LRW)

  1. Managing Demands on Counseling Services: A Process of Change (A Response to Dworkin and Lyddon).

    Science.gov (United States)

    Bishop, John B.

    1991-01-01

    Reviews Dworkin and Lyddon's description of the process of change at the Colorado State University counseling center. Suggests that the process is illustrative of similar units at other institutions and that the strategies employed to deal with their problems should be considered by others who struggle with similar issues. (LLL)

  2. A Collaborative Process for Planning Transition Services for All Students with Disabilities.

    Science.gov (United States)

    Aspel, Nellie; Bettis, Gail; Quinn, Pat; Test, David W.; Wood, Wendy M.

    1999-01-01

    Describes a multilevel interagency transition-planning process which includes three levels: a community-based team, school-level team, and individual-level team. Evaluation data are discussed that indicate consumer satisfaction with the Teaching All Students Skills for Employment and Life Transition planning process. Three case studies are used to…

  3. THE EFFECT OF DEGRADATION PROCESSES ON THE SERVICEABILITY OF BUILDING MATERIALS OF HISTORIC BUILDINGS

    Directory of Open Access Journals (Sweden)

    Jiří Witzany

    2016-10-01

    Full Text Available The article presents an analysis of degradation processes and partial results of an experimental research into materials and structures exposed to the effects of external environments with an emphasis on the effects of moisture and chemical degradation processes on major mechanical properties of sandstone.

  4. Streamlining cross departmental interactions of back office processes in financial services

    NARCIS (Netherlands)

    Rutte, C.R.

    2011-01-01

    Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Si

  5. Products and processes of agri-scientific service-learning: adding harmony to Dopico and Garcia-Vázquez

    Science.gov (United States)

    Boggs, George L.

    2011-06-01

    This forum response adds a conceptualization of harmony to Dopico and Vázquez' investigation of pedagogy that combines citizen science, environmental and cross-cultural research, and service-learning. Placing many appropriate and significant aspects of culturally situated science education in an authentically relational context beyond the classroom, this paper calls attention to insightful contributions and new directions for research, such as the process of inducing or eluding nihilism regarding ecological issues. How can such a question be researched effectively in order to learn about the family of pedagogies emerging in response to the need for more ecologically conscious and relationally authentic teaching across many disciplines? In this paper, I use a Vygotskian framework and an abbreviated case study of agricultural service-learning from my research, drawing attention to the importance of students' culturally-mediated construction of setting as they interact in older and newer ways.

  6. Personalizing Knowledge Delivery Services for Emerging Knowledge Processes (EKPs): A Conceptual Framework

    Science.gov (United States)

    Majchrzak, Ann; Chellappa, Ramnath K.; Cooper, Lynne P.; Hars, Alexander

    2003-01-01

    The contents include: 1) What do most KMS in use today assume?; 2) Assumptions are violated when KMS is used by EKP workers - Why?; 3) Current State of KMS for EKPs are inadequate; 4) What would an "adequate" KMS for EKPs look like?; 5) "User-as-Consumer" Analogue: Ecommerce/Eem ployee Services; 6) Why is an ideal KMS for EKPs hard to achieve?; 7) So, what type of KMS design would work?; 8) Human-Based KMS for EKP - Proposal Call Managers at R&DLAB; 9) Proposal Call Managers (PCMs); 10) Specific PCM tasks; 11) Why is a R&DLAB PCM a human metaphor for a KMS for EKP?; 12) Data Collection; 13) Finding #1; 14) Finding #2; 15) Finding #3; 16) Factors affecting How/when; 17) Finding #4; 18) Finding #5; 19) Implication#l for a KMS for EKP: From System to Service; 20) Implication #2: From technology or human-centric to Mixed Mode; 21) Implication #3: From Simple User Profiles to Dynamic Delivery Profiles; 22) Implication #4: Maintaining a trustworthy environment; 23) Implication #5: Constructing a dynamic delivery profile; 24) Implications for Research: Model; and 25) Example Research Qs on KMS Support for EKPs.

  7. Improving the Services at the Outlets of McDonald’s Malaysia through Process Innovation

    OpenAIRE

    Chummar George, Pudussery

    2014-01-01

    In 2010, the food processing industry contributed about 10% of the Malaysian manufacturing output attracted a total of RM1.972 billion in 69 projects. Employment in the processed food and beverages industry decreased in 2009 by 5.1% to 43,080 compared with 45,418 in 2008. Small and medium sized enterprises represent more than 80% of the total number of establishments in the processed food segment. In Malaysia, McDonald’s is leading the food franchisor at second place to KFC, and is planning o...

  8. DENIAL OF SERVICE ATTACK IN DISTRIBUTED WIRELESS NETWORK BY DISTRIBUTED JAMMER NETWORK: A BIRTH-DEATH RANDOM PROCESS ANALYSIS

    Directory of Open Access Journals (Sweden)

    R. Dhanasekaran

    2014-01-01

    Full Text Available Large number of low power, tiny radio jammers are constituting a Distributed Jammer Network (DJN is used nowadays to cause a Denial of Service (DoS attack on a Distributed Wireless Network (DWN. Using NANO technologies, it is possible to build huge number of tiny jammers in millions, if not more. The Denial of Service (DoS attacks in Distributed Wireless Network (DWN using Distributed Jammer Network (DJN considering each of them as separate Poisson Random Process. In an integrated approach, in this study, we advocate the more natural Birth-Death Random Process route to study the impact of Distributed Jammer Network (DJN on the connectivity of Distributed Wireless Network (DWN. We express that the Distributed Jammer Network (DJN can root a phase transition in the performance of the target network. We use Birth-Death Random Process (BDRP route for this phase transition to evaluate the collision of Distributed Jammer Network (DJN on the connectivity and global percolation of the target network. This study confirms the global percolation of Distributed Wireless Network (DWN is definite when the Distributed Jammer Network (DJN is not more significant.

  9. MODEL OF THE PROCESS ON LOGISTICS WASTE MANAGEMENT OF HEALTH SERVICES IN SCHOOLS OF VETERINARY BOTUCATU - SP

    Directory of Open Access Journals (Sweden)

    BRUNA C. FIORUCI

    2012-01-01

    Full Text Available Studies related to the preservation of the environment are gaining space as it grows, changing the phenomena of nature by man's notorious actions harmful to the planet. In this research study were being presented some measures that control the release of waste into the environment as well as an appropriate model for waste treatment. The issue of Waste Management of Health Services is approached by several agencies in different areas in order to propose a solution that harmonizes the interests: the environment, health, society, law, etc. Based on concepts of logistics, this study proposed improvements in storage processes with information concerning the packaging, transportation, route with minimizing the collection of the RSS to reduce costs and disposal of waste. With concepts that include legal requirements, technical standards and adaptations to the specific companies, it was possible to delineate a pattern that serves to support the implementation of a management plan to RSS the city hall of Botucatu. In this present research school work were analyzed the cost reduction and optimization of the logistics process and indicated a model of Waste Management of Health Services in establishments in the city of Botucatu, and made the steps of the process in line with legal requirements and facilitated the implementantion of these. The analysis of the local procedure made plausible some improvements in the management of hazardous wastes and contributed positively to the city with regard to preserving the environment.

  10. Applying the Fuzzy Analytic Hierarchy Process to Construct the Product Innovative Service System of Wedding Photography Apparel

    Directory of Open Access Journals (Sweden)

    Jui-Che Tu

    2015-01-01

    Full Text Available This study aimed to investigate the indicators of the wedding photography apparel product system in order to construct the wedding photography apparel product system indicators and analyze the hieratical weights of the wedding photography apparel product system indicators. By using the Delphi method and the fuzzy analytic hierarchy process, this study constructed the questionnaire for wedding photography apparel product system indicator weights. This study used the mean and standard deviation to learn about the distribution of opinions of the experts and scholars. According to the findings of this study, for the fuzzy weight analysis results of the wedding photography apparel product system indicators, the most important indicators are the product-service indicators. Moreover, for the product-service indicators, the wedding apparel package service is the most important. For the information platform indicator, the wedding apparel style opinion platform is the most important. For the maintenance and recycling indicators, the wedding apparel second-hand auction/donation is the most important. For the sales market indicators, the wedding apparel store sales/rental is the most important. The main purpose of the indicators of the wedding photography apparel product system constructed in this study is to propose detailed items and connotations to provide a substantial reference and basis of business strategic indicators for the wedding photography enterprises.

  11. Ethicted (evaluation process model to improve personalised ICT services for independent living and active ageing)--future scenario.

    Science.gov (United States)

    Kärki, Anne; Sävel, Jaana; Sallinen, Merja; Kuusinen, Jere

    2013-01-01

    ICT innovations are constantly developed, and there is no lack of elderly customers, as the number of the elderly is dramatically increasing. Elderly are willing to use ICT to increase their own safety and social activity, but they need trust on the reliability, accessibility and other ethical aspects of ICT including the maintenance of privacy and self-determination. Ethical standards for ICT are usually not considered. "Ethicted" characterizes an ICT service or product as ethically evaluated. As a standardized procedure, it will not only increase the acceptability of ICT, but also provide services for ICT developers. In the future scenario, ICT under development should be evaluated by using a process model that is specifically built to find the lacks in ethical aspects. The model would then be tested by end-users, the formal and informal care givers, to receive direct feedback for redeveloping solutions. As final outcomes, there should be standards for ICT in elderly care and a service for ICT developers to utilize the evaluation model. This future scenario work included partners from 6 EU member countries. The combination of academic research and industrial/commercial interest of ICT developers should and can bring new value to assistive ICT for elderly care.

  12. A STUDY OF THE COGNITIVE PROCESSING MODELS USED IN THE APPRAISAL SYSTEM: THE MALAYSIAN PUBLIC SERVICE

    Directory of Open Access Journals (Sweden)

    Rusli Ahmad

    2002-01-01

    Full Text Available The purpose of the paper is to present the results of semi-structured interviews undertaken with expert raters (School Principals within the Malaysian Education System. These interviews have been conducted using a cognitive mapping protocol. The resultant causal cognitive maps are explored for what they have to tell us about the Cognitive Processing Models (CPM applied in appraisal decision-making. From the research findings, it is clear that raters recognized the CPM steps in their performance appraisal (PA practice. The study also identifies the differences between individual expert raters in terms of concepts and complexity in the decision making process. Finally, the study discusses the implications of the research for the CPM and appraisal decision-making process.

  13. Career Services Perspectives on the Use of Portfolios in the Teacher Employment Process: A Survey

    Science.gov (United States)

    Boody, Robert M.

    2009-01-01

    Portfolios are widely required in teacher education programs. One of the rationales often given for their use is their value in the employment process. The issue addressed in this study--the use of portfolios for employment--is separate from the issue of whether portfolios are useful for teacher credentialing or within a teacher education program…

  14. Real-time adaptive control of multi-server bulk service processes

    NARCIS (Netherlands)

    van der Zee, D.J.; Peters, B.A.; Smith, J.S.; Rohrer, M.W.; Medeiros, D.J.

    2001-01-01

    Batching jobs in a manufacturing system is a very common policy in most industries. Main reasons for batching are avoidance of setups and/or facilitation of material handling. Batch processing systems often consist of multiple machines of different types for the range and volumes of products that ha

  15. Real-time adaptive control of multi-product multi-server bulk service processes

    NARCIS (Netherlands)

    van der Zee, D.J.

    2001-01-01

    Batching jobs in a manufacturing system is a very common policy in most industries. Main reasons for batching are avoidance of setups and/or facilitation of material handling. Batch processing systems often consist of multiple machines of different types for the range and volumes of products that ha

  16. Mathematization Competencies of Pre-Service Elementary Mathematics Teachers in the Mathematical Modelling Process

    Science.gov (United States)

    Yilmaz, Suha; Tekin-Dede, Ayse

    2016-01-01

    Mathematization competency is considered in the field as the focus of modelling process. Considering the various definitions, the components of the mathematization competency are determined as identifying assumptions, identifying variables based on the assumptions and constructing mathematical model/s based on the relations among identified…

  17. An image processing and management system for radiology with telemedicine services

    Energy Technology Data Exchange (ETDEWEB)

    Pavlopoulos, S.; Koutsouris, D. [Biomedical Engineering Laboratory, Department of Electrical and Computer Engineering, National Technical University of Athens (NTUA), 9 Iroon Polytechniou Str., H/Y Building, Zografou Campus, Athens (Greece)

    1999-03-11

    The morphology of Greece has a significant effect on the structure and operational characteristics of the Greek health care system. The remote location of many rural health care centers and the concentration of major hospitals in the few big cities have an effect on both the quality and availability of health care that is provided. We are developing a strategic plan that would allow hospitals and health care centers across Greece to exchange medical data in digital form and have access to telemedicine and teleconsulting facilities. Two pilot networks have been implemented. The first network is designed to allow for telemedicine and teleconsulting services in the island of Evia. The second pilot network is an Image Management and Communications Systems (IMAC) and was implemented in the Onassio Hospital in Athens. Results of the pilot demonstrators were evaluated and have been very promising for a scaled-up implementation of this pilot project. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)

  18. Effects of Different Processes on Phases and Service Performance of FeSiMg8RE5 Alloy

    Institute of Scientific and Technical Information of China (English)

    Jia Yanhua; Zhang Hong; Wang Zidong; Xue Shouhong; Qiao Zhen; Zhang Xianheng

    2004-01-01

    The difference of nodularizer in phase morphology and service performance by three processes was introduced.The three processes include directly pressing magnesium into molten alloy stirring by nitrogen gas and no stirring from 5 t arc furnace and melting magnesium in the intermediate frequency furnace.The microstructure patterns were observed by scanning electron microscope, and composition of phases was measured by energy dispersive spectrometer method.X-ray diffraction method was used to determine the phase structure of the nodularizer.The results show that spheroidizing reaction time and violent degree of nodularizers are influenced by grain size and distribution uniformity of siliconizing magnesium phase; spheroidizing reaction degree can be mitigated and spheroidizing time be increased by using N2 stirring in pressing magnesium from arc furnace.

  19. Processes of negotiation of meanings on algebraic thinking in a community of practice of pre-service mathematics teacher education

    Directory of Open Access Journals (Sweden)

    Márcia Cristina de Costa Trindade Cyrino

    2011-12-01

    Full Text Available We presented in this paper results of a research which aimed to investigate how the community of practice context of pre-service mathematics teacher education collaborates for learning on algebraic thinking by these future teachers. We analyzed, taking into account the Social Theory of Learning developed by Wenger (1998 as a theoretical frame, processes of negotiation of meanings present in participants' algebraic thinking in the development of tasks in one of the actions of the project "Mathematical Education of Teachers of Mathematics" inside the program "Universidade sem Fronteiras". This analysis allowed us to define some forms of member participation and explicit reification of algebraic thinking, due to some interactions in the processes of negotiation of meanings, which revealed changes in the identity of participants in become teachers of mathematics.

  20. Service-oriented architecture of adaptive, intelligent data acquisition and processing systems for long-pulse fusion experiments

    Energy Technology Data Exchange (ETDEWEB)

    Gonzalez, J. [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Ruiz, M., E-mail: mariano.ruiz@upm.e [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Barrera, E.; Lopez, J.M.; Arcas, G. de [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Vega, J. [Asociacion EURATOM/CIEMAT para Fusion, Madrid (Spain)

    2010-07-15

    The data acquisition systems used in long-pulse fusion experiments need to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations, it is essential to employ software tools that allow for hot swap capabilities throughout the temporal evolution of the experiments. This is very important because processing needs are not equal during different phases of the experiment. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of a technology for implementing scalable data acquisition and processing systems based on PXI and CompactPCI hardware. In the ITMS platform, a set of software tools allows the user to define the processing algorithms associated with the different experimental phases using state machines driven by software events. These state machines are specified using the State Chart XML (SCXML) language. The software tools are developed using JAVA, JINI, an SCXML engine and several LabVIEW applications. Within this schema, it is possible to execute data acquisition and processing applications in an adaptive way. The power of SCXML semantics and the ability to work with XML user-defined data types allow for very easy programming of the ITMS platform. With this approach, the ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems based on a service-oriented model with the ability to easily implement remote participation applications.

  1. Didactical Reconstruction of Processes in Knowledge Construction: Pre-service Physics Teachers Learning the Law of Electromagnetic Induction

    Science.gov (United States)

    Mäntylä, Terhi

    2012-08-01

    In physics teacher education, two central goals are first to learn the structures of physics knowledge, and second the processes of its construction. To know the structure is to know the framework of concepts and laws; to know the processes is to know where the knowledge comes from, how the framework is constructed, and how it can be justified. This article introduces a way to approach these goals in the form of a graphical tool called the didactical reconstruction of processes (DRP), where knowledge is constructed to the extent that experiments and models have an equally important role in the construction process. In practice, the DRP is a graphical network representation or a `flow chart' with a specific structure, which aims to give an image of the processes of physical concept formation, while at the same time bearing in mind the educational goals. The DRP was tested in an instruction unit for pre-service physics teachers, where students drew flow charts for representing how the law of electromagnetic induction is formed. In addition to flow charts, students also wrote essays clarifying the content of the flow charts. The flow charts and essays were analysed through a qualitative categorisation of structural and knowledge claim patterns. The results show that the DRP helps students in arguing how to form the electromagnetic induction law and that the experiments and models have a distinct role in supporting students' knowledge claims.

  2. Improving the Quality of Service and Security of Military Networks with a Network Tasking Order Process

    Science.gov (United States)

    2010-09-01

    Erwin’s MCNDP formulation using a MultiObjective Evolutionary Algorithm (MOEA) known as the Nondominated Sorting Genetic Algorithm. Since the MCNDP is...highly constrained, they realized that standard genetic operators paired with a random initialization process were not likely to generate feasible...RUNO:150/RUNO:155/2400/PRI/LTD// LRULINK/RUNO:101/RUNO:105/2400/ALT/ FTD // LRULINK/RUNO:130/RUNO:136/2400/ALT/ FTD // DALKFREQ/DATA/FD:DATA01/ASGN

  3. Technology Insertion Engineering Services Masking Process Evaluation Task Order No. 7. (Phase 1). Revision B

    Science.gov (United States)

    1989-10-06

    anodizing (both chromic and sulphuric ), Dow 7 and 17 Processes for magnesium, acid etching on steel , electropolishing . and other severe cycles. MICCROSHIELD...and sulphuric acid steel pickling sslu- to both the embossing and the companion plate. tions. For such applications the use of 14 or 12 ga. b For...Plating or Alloy 825 for Common Metal Finishing Solutions 23 Sulphuric Acid Pickling Alloy 20Cb-3 (no chlorides) or Alloy 825 PREFERRED Steel parts

  4. Reverse supply chain service process model for the iron and steel industry%钢铁工业逆向供应链服务过程模型

    Institute of Scientific and Technical Information of China (English)

    王蕾; 夏绪辉; 熊颖清; 刘军伟; 周敏

    2015-01-01

    根据钢铁工业逆向供应链流程,分析了钢铁工业逆向供应链及其服务的基本定义和三个服务主体的特征。在此基础上,构建了一种二层级三维度钢铁工业逆向供应链服务过程模型。在服务抽象维、服务组织与协同运作维、服务网络跨级控制与服务增值维等三个维度构成的空间里,完成由服务方案匹配与决策实现的三阶段构成的第一级服务响应以及由服务功能实现的两阶段构成的第二级服务响应过程。探讨了服务过程实现中的服务模块化、服务知识获取与共享、服务模块智能匹配等关键技术。以某钢铁企业废钢逆向供应服务为实际应用案例,验证了模型的可行性。%ABSTRACT The basic definition and the characteristics of three service principals of reverse supply chain service for the iron and steel industry is analyzed according to the reverse supply chain process of the iron and steel industry. Based on this work, a two-hierarchical and three-dimensional reverse supply chain service process model is built for the iron and steel industry. A three-dimensional service space is constructed, including services abstraction, service organization and collaborative operation, and service network control and service value-added. In the space, the first hierarchical service response constituted by the three stages of service programme matching and decision-making, and the second hierarchical service response constituted by the two stages of service func-tion realization are accomplished. The key technology of service process realization including service modularization, service knowledge acquisition and sharing, and service modular intelligent matching is discussed. Finally, the feasibility of the model is proved by a case of scrap steel reverse supply service for one iron and steel enterprise.

  5. DOE Coal Gasification Multi-Test Facility: fossil fuel processing technical/professional services

    Energy Technology Data Exchange (ETDEWEB)

    Hefferan, J.K.; Lee, G.Y.; Boesch, L.P.; James, R.B.; Rode, R.R.; Walters, A.B.

    1979-07-13

    A conceptual design, including process descriptions, heat and material balances, process flow diagrams, utility requirements, schedule, capital and operating cost estimate, and alternative design considerations, is presented for the DOE Coal Gasification Multi-Test Facility (GMTF). The GMTF, an engineering scale facility, is to provide a complete plant into which different types of gasifiers and conversion/synthesis equipment can be readily integrated for testing in an operational environment at relatively low cost. The design allows for operation of several gasifiers simultaneously at a total coal throughput of 2500 tons/day; individual gasifiers operate at up to 1200 tons/day and 600 psig using air or oxygen. Ten different test gasifiers can be in place at the facility, but only three can be operated at one time. The GMTF can produce a spectrum of saleable products, including low Btu, synthesis and pipeline gases, hydrogen (for fuel cells or hydrogasification), methanol, gasoline, diesel and fuel oils, organic chemicals, and electrical power (potentially). In 1979 dollars, the base facility requires a $288 million capital investment for common-use units, $193 million for four gasification units and four synthesis units, and $305 million for six years of operation. Critical reviews of detailed vendor designs are appended for a methanol synthesis unit, three entrained flow gasifiers, a fluidized bed gasifier, and a hydrogasifier/slag-bath gasifier.

  6. Data service platform for MODIS Vegetation Indices time series processing at BOKU Vienna: current status and future perspectives

    Science.gov (United States)

    Vuolo, Francesco; Mattiuzzi, Matteo; Klisch, Anja; Atzberger, Clement

    2012-10-01

    The aim of this paper is to present a freely available data service platform (http://ivfl-info.boku.ac.at/) for executing preprocessing operations (such as data smoothing, spatial and temporal sub-setting, mosaicking and reprojection) of time series of Moderate Resolution Imaging Spectroradiometer (MODIS) vegetation indices (NDVI and EVI) on request. The web-application is based on the integration of various software and hardware components: a web-interface and a MySQL database are used to collect and store user's requests. A server-side application schedules the user's requests and delivers the results. The core of the processing system is based on the "MODIS" package developed in R, which provides MODIS data collection and pre-processing capabilities. Smoothed and gap-filled data sets are derived using the state-ofthe- art Whittaker filter implemented in Matlab. After the processing, data are delivered directly via ftp access. An analysis of the performance of the web-application, along with processing capacity is presented. Results are discussed, in particular in view of an operative platform for real time filtering, phenology and land cover mapping.

  7. Dynamic Request Routing for Online Video-on-Demand Service: A Markov Decision Process Approach

    Directory of Open Access Journals (Sweden)

    Jianxiong Wan

    2014-01-01

    Full Text Available We investigate the request routing problem in the CDN-based Video-on-Demand system. We model the system as a controlled queueing system including a dispatcher and several edge servers. The system is formulated as a Markov decision process (MDP. Since the MDP formulation suffers from the so-called “the curse of dimensionality” problem, we then develop a greedy heuristic algorithm, which is simple and can be implemented online, to approximately solve the MDP model. However, we do not know how far it deviates from the optimal solution. To address this problem, we further aggregate the state space of the original MDP model and use the bounded-parameter MDP (BMDP to reformulate the system. This allows us to obtain a suboptimal solution with a known performance bound. The effectiveness of two approaches is evaluated in a simulation study.

  8. Innovation in Services: From Service Concepts to Service Experiences

    OpenAIRE

    Fynes, Brian; Lally, Anne Marie

    2008-01-01

    ABSTRACT Identifying the nature of service experiences is recognised As being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature of their service concept. The definition of service concept is a fundamental part of the strategic advantage seeking Processes of service design, service development and service innovation. In response to the competitive Imperative for improved product/...

  9. STUDENT SATISFACTION PROCESS IN VIRTUAL LEARNING SYSTEM:Considerations Based In Information And Service Quality from Brazil’s Experience

    Directory of Open Access Journals (Sweden)

    Fábio Nazareno MACHADO-DA-SILVA

    2014-07-01

    Full Text Available Distance learning has undergone great changes, especially since the advent of the Internet and communication and information technology. Questions have been asked following the growth of this mode of instructional activity. Researchers have investigated methods to assess the benefits of e-learning from a number of perspectives. This survey assesses the associations among the system quality, information quality, and service quality on student satisfaction and use of systems in virtual learning environments using the e-learning success model adapted by Holsapple and Lee-Post from the Delone and McLean (1992, 2003 model as a theoretical basis. The survey was carried out by means of an online program offered to 291 students from public and private institutions from several regions of Brazil. Confirmatory Factor Analysis and Structural Equation Modeling were used for data analysis in order to understand the student satisfaction process in virtual learning system. Findings show that variations in system quality, information quality, and service quality influence the use of the system, and the User Satisfaction construct had 89% of variance explained by Information Quality and Service Quality. Many of the benefits of distance learning programs are related to students’ satisfaction and the intensity with which they make use of the learning system. With awareness of the indicators that are antecedents of these variables, education executives can plan investments that meet the most significant demands and use the information to deal with one of the major problems in distance learning: the dropout rate. Future researches should study this subject longitudinally.

  10. CURRICULUM AND INSTRUCTION IN HIGHER EDUCATION SERVICES - AN EMPIRICAL EVALUATION OF BUSINESS PROCESSES

    Directory of Open Access Journals (Sweden)

    Maria-Lavinia Popescu

    2012-06-01

    Full Text Available The deep changes which happen in today society impose of educational institutions new exigencies for qualifications of the young generation. Taking her the former responsibilities of people, those see obliged all the time to adjust oneself by new curricular projects at quick economical and social change which influence decisive the conception what regarding the role of education system. For this reason any entity for profit to a big notoriety, for use at maximum theopportunities offered by market and for neutralization the threats of external environment in the first place is necessary to invest in human component and in them perfection, the key of any successful business. That is why a special importance presents the adaptation capacity of educational entities to continuum improvement of them offers which to lead to essentials elements of concept super named “the new paradigm of marketing”. The study it is based by primary quantitative research method by conclusive-descriptive nature based by the divided plans or transversal research how this is known in specialty literature and it is a punctual investigation through the Romanian students at master. The quantitative data processed using SPSS.

  11. Is it possible to bring together pastoral youth service with the academic learning process?

    Directory of Open Access Journals (Sweden)

    Pedro Soto

    2013-06-01

    Full Text Available Is it possible a dialogue between the dynamics of youth ministry and academic learning process. As animated by the adult personnel of the school helps to guarantee a correct initiation or pedagogy of the proper imprint in the academic world for the evangelizer, and involves students in the work of evangelization whereby they connect the four pillars of education treated in the Delors Report with the three levels of evangelization under the guidance of the Church. Youth ministry, which is an organized action of the Church, is carried out by young men and women who involve themselves with Jesus Christ and his message and become protagonists of a civilization of fraternity, thus fulfilling the mandate of Jesus: “Go into the whole world and proclaim the Gospel to every creature (Mk. 16, 15. When the school moves thus, it is to say that it becomes a school of “pastoral importance”; one that, despite difficulties encountered from the various points of view, employs stragies for inserting the seeds of the Gospel into different scholastic environments, which often results in high academic learning and at the same time a robust living of the values of the Gospel.

  12. Further studies of oxidation processes on filter surfaces: Evidence for oxidation products and the influence of time in service

    DEFF Research Database (Denmark)

    Bekö, Gabriel; Clausen, Geo; Weschler, Charles J.

    2007-01-01

    understanding of such processes. The measured ratio of downstream to upstream submicron particle concentrations increased when ozone was added to air passing through samples from loaded particle filters. Such an observation is consistent with low volatility oxidation products desorbing from the filter......The sensory pollutants emitted by loaded ventilation filters are assumed to include products formed via oxidation of organics associated with captured particles. In this study, experiments were performed that used either particle production or ozone removal as probes to further improve our...... efficiencies than an identical filter not protected from ozone during the same 9 weeks of service filtering the same air. This result indicates that a filter's exposure history subsequently influences the quantity of oxidation products generated when ozone-containing air flows through it. (c) 2007 Elsevier Ltd...

  13. Organisational systems and services for children of parents with mental illness and their families: processes of change and sustainability.

    Science.gov (United States)

    Owen, Susanne

    2010-09-01

    Adult mental illness in the community including depression and anxiety has achieved greater public awareness and visibility in recent years and this has also resulted in increased recognition about the widespread impact on dependent children. During the past decade in Australia, policies and specific programs for infants, children and youth in terms of prevention, early intervention and promotion in relation to children of parents with a mental illness ('copmi') have been devised. However, these have generally been disconnected projects, essentially supported only by non-recurrent funding. In more recent years, systematic and interconnected responses involving a wider range of government, non-government and consumer and carer organisations to build sustainability have become the focus. However, little research about change processes affecting the organisational systems serving children of parents with mental illness and their families has been undertaken. This aim of the current study is to describe the enablers and barriers that contribute to change in systems and government and non-government organisations in relation to children of parents with a mental illness in Australia over the past decade, within the context of sustainability. The study involved interviews, focus groups and website and literature searches regarding systems change across Australian states and territories and nationally in relation to the enablers, barriers and future directions. Strategic and intentional processes within organisations, more evolutionary ongoing cross-agency processes and links to sustained changes are key systems change findings. Relevance for change in other health services is highlighted.

  14. MULTI-MARKET INDUSTRIAL ORGANIZATIONAL ECONOMIC MODELS FOR THE INTERNATIONALIZATION PROCESS BY SMALL AND MEDIUM ENTERPRISE CONSTRUCTION DESIGN SERVICE FIRMS

    Directory of Open Access Journals (Sweden)

    Kerry London

    2010-11-01

    processes and strategies intrinsic to each case study and establishes a detailed set of empirical observations from which to develop further a grounded theoretical model of reflexive capability for the internationalization process. This study contributes to the body of knowledge around the SME AEC design service firm's internationalization process, as a dynamic, evolving and continuously adaptable construct for project-based sectors. DOI: 10.3763/aedm.2009.0111 Source: Architectural Engineering and Design Management, Volume 6, Number 2, 2010 , pp. 132-152(21

  15. Experimental Investigation of the Effect of the Material Damage Induced in Sheet Metal Forming Process on the Service Performance of 22MnB5 Steel

    Institute of Scientific and Technical Information of China (English)

    ZHUANG Weimin; XIE Dongxuan; CHEN Yanhong

    2016-01-01

    The use of ultra-high strength steels through sheet metal forming process offers a practical solution to the lightweight design of vehicles. However, sheet metal forming process not only produces desirable changes in material properties but also causes material damage that may adversely influence the service performance of the material formed. Thus, an investigation is conducted to experimentally quantify such influence for a commonly used steel (the 22MnB5 steel) based on the hot and cold forming processes. For each process, a number of samples are used to conduct a uniaxial tensile test to simulate the forming process. After that, some of the samples are trimmed into a standard shape and then uniaxially extended until fracture to simulate the service stage. Finally, a microstructure test is conducted to analyze the microdefects of the remaining samples. Based on the results of the first two tests, the effect of material damage on the service performance of 22MnB5 steel is analyzed. It is found that the material damages of both the hot and cold forming processes cause reductions in the service performance, such as the failure strain, the ultimate stress, the capacity of energy absorption and the ratio of residual strain. The reductions are generally lower and non-linear in the former process but higher and linear in the latter process. Additionally, it is found from the microstructure analysis that the difference in the reductions of the service performance of 22MnB5 by the two forming processes is driven by the difference in the micro damage mechanisms of the two processes. The findings of this research provide a useful reference in terms of the selection of sheet metal forming processes and the determination of forming parameters for 22MnB5.

  16. @neurIST: infrastructure for advanced disease management through integration of heterogeneous data, computing, and complex processing services.

    Science.gov (United States)

    Benkner, Siegfried; Arbona, Antonio; Berti, Guntram; Chiarini, Alessandro; Dunlop, Robert; Engelbrecht, Gerhard; Frangi, Alejandro F; Friedrich, Christoph M; Hanser, Susanne; Hasselmeyer, Peer; Hose, Rod D; Iavindrasana, Jimison; Köhler, Martin; Iacono, Luigi Lo; Lonsdale, Guy; Meyer, Rodolphe; Moore, Bob; Rajasekaran, Hariharan; Summers, Paul E; Wöhrer, Alexander; Wood, Steven

    2010-11-01

    The increasing volume of data describing human disease processes and the growing complexity of understanding, managing, and sharing such data presents a huge challenge for clinicians and medical researchers. This paper presents the @neurIST system, which provides an infrastructure for biomedical research while aiding clinical care, by bringing together heterogeneous data and complex processing and computing services. Although @neurIST targets the investigation and treatment of cerebral aneurysms, the system's architecture is generic enough that it could be adapted to the treatment of other diseases. Innovations in @neurIST include confining the patient data pertaining to aneurysms inside a single environment that offers clinicians the tools to analyze and interpret patient data and make use of knowledge-based guidance in planning their treatment. Medical researchers gain access to a critical mass of aneurysm related data due to the system's ability to federate distributed information sources. A semantically mediated grid infrastructure ensures that both clinicians and researchers are able to seamlessly access and work on data that is distributed across multiple sites in a secure way in addition to providing computing resources on demand for performing computationally intensive simulations for treatment planning and research.

  17. Do You Have 5 Minutes To Spare? –The Challenges Of Stakeholder Processes In Ecosystem Services Studies

    Directory of Open Access Journals (Sweden)

    Koschke, L.

    2014-10-01

    Full Text Available Operationalization of the ecosystem services (ES concept for improved natural resource management and decision support cannot, thus far, be rated as satisfactory. Participation of stakeholders is still a major methodical and conceptual challenge for implementing ES. Therefore, we conducted an online survey and a literature analysis to identify benefits and challenges of the application of ES in participatory processes. The results show that the purpose of stakeholder engagement is very diverse as a result of varying objectives, spatial scales and institutional levels of analysis. The complexity, terminology and (lacking coherent classification of ES are pivotal aspects that should be accounted for in the design of studies to improve stakeholder participation. Although limitations of time and financial resources are bigger challenges than ES related ones, tailoring communication strategies and information for different stakeholder groups are of major importance for the success of ES studies. Results support the view that the potential benefits of applying ES, e.g., consensus finding, and development of integrated solutions, cannot be realized consistently across the different spatial scales and decision-making levels. Focusing on stakeholder processes represents a means to increase the relevance, reliability and impact of study results and to move participation in ES research from theory to reality.

  18. IS-EPOS - a prototype of EPOS Thematic Core Service for seismic processes induced by human operations

    Science.gov (United States)

    Orlecka-Sikora, Beata; Lasocki, Stanislaw; Leptokaropoulos, Konstantinos

    2014-05-01

    The community focused on seismic processes induced by human operations has been organized within EPOS Integration Program as Working Group 10 Infrastructure for Georesources. This group has brought together representatives from the scientific community and industry from 13 European countries. WG10 aims to integrate the research infrastructure (RI) in the area of seismicity induced (IS) by human activity: tremors and rockbursts in underground mines, seismicity associated with conventional and unconventional oil and gas production, induced by geothermal energy extraction and by underground reposition and storage of liquids (e.g. water disposal associated with energy extraction) and gases (CO2 sequestration, inter alia) and triggered by filling surface water reservoirs, etc. WG10 priority is to create new research opportunities in the field responding to global challenges connected with exploitation of georesources. WG10 has prepared the model of integration fulfilling the scientific mission and raising the visibility of stakeholders. The end-state Induced Seismicity Thematic Core Service (IS TCS) has been designed together with key metrics for TCS benefits in four areas: scientific, societal, economic and capacity building. IS-EPOS project, funded by National Centre for Research and Development, Poland within the program "Innovative Economy Operational Program Priority Axis 2 - R&D Infrastructure", aims at building a prototype of IS TCS. The prototype will implement fully the designed logic of IS TCS. Research infrastructure integrated within the prototype will comprise altogether seven comprehensive data cases of seismicity linked to deep mining related, associating geothermal production and triggered by reservoir impoundment. The implemented thematic services will enable studies within the use-case "Clustering of induced earthquakes". The IS TCS prototype is expected to reach full functionality by the end of 2014.

  19. Application of Analytical Hierarchy Process Approach for Service Quality Evaluation in Radiology Departments: A Cross-Sectional Study

    Directory of Open Access Journals (Sweden)

    Alimohammadzadeh

    2015-12-01

    Full Text Available Background Radiology department as a service provider organization requires realization of quality concept concerning service provisioning knowledge, satisfaction and all issues relating to the customer as well as quality assurance and improvement issues. At present, radiology departments in hospitals are regarded as income generating units and they should continuously seek performance improvement so that they can survive in the changing and competitive environment of the health care sector. Objectives The aim of this study was to propose a method for ranking of radiology departments in selected hospitals of Tehran city using analytical hierarchical process (AHP and quality evaluation of their service in 2015. Materials and Methods This study was an applied and cross-sectional study, carried out in radiology departments of 6 Tehran educational hospitals in 2015. The hospitals were selected using non-probability and purposeful method. Data gathering was performed using customized joint commission international (JCI standards. Expert Choice 10.0 software was used for data analysis. AHP method was used for prioritization. Results “Management and empowerment of human resources’’ (weight = 0.465 and “requirements and facilities” (weight = 0.139 were of highest and lowest significance respectively in the overall ranking of the hospitals. MS (weight = 0.316, MD (weight = 0.259, AT (weight = 0.14, TS (weight = 0.108, MO (weight = 0.095, and LH (0.082 achieved the first to sixth rankings respectively. Conclusion The use of AHP method can be promising for fostering the evaluation method and subsequently promotion of the efficiency and effectiveness of the radiology departments. The present model can fill in the gap in the accreditation system of the country’s hospitals in respect with ranking and comparing them considering the significance and value of each individual criteria and standard. Accordingly, it can predict an integration of

  20. Mind the gap between policy imperatives and service provision: a qualitative study of the process of respiratory service development in England and Wales

    Directory of Open Access Journals (Sweden)

    Sheikh Aziz

    2008-12-01

    Full Text Available Abstract Background Healthcare systems globally are reconfiguring to address the needs of people with long-term conditions such as respiratory disease. Primary Care Organisations (PCOs in England and Wales are charged with the task of developing cost-effective patient-centred local models of care. We aimed to investigate how PCOs in England and Wales are reconfiguring their workforce to develop respiratory services, and the background factors influencing service redesign. Methods Semi-structured qualitative telephone interviews with the person(s responsible for driving respiratory service reconfiguration in a purposive sample of 30 PCOs. Interviews were recorded, transcribed, coded and thematically analysed. Results We interviewed representatives of 30 PCOs with diverse demographic profiles planning a range of models of care. Although the primary driver was consistently identified as the need to respond to a central policy to shift the delivery of care for people with long-term conditions into the community whilst achieving financial balance, the design and implementation of services were subject to a broad range of local, and at times serendipitous, influences. The focus was almost exclusively on the complex needs of patients at the top of the long-term conditions (LTC pyramid, with the aim of reducing admissions. Whilst some PCOs seemed able to develop innovative care despite uncertainty and financial restrictions, most highlighted many barriers to progress, describing initiatives suddenly shelved for lack of money, progress impeded by reluctant clinicians, plans thwarted by conflicting policies and a PCO workforce demoralised by job insecurity. Conclusion For many of our interviewees there was a large gap between central policy rhetoric driving workforce change, and the practical reality of implementing change within PCOs when faced with the challenges of limited resources, diverse professional attitudes and an uncertain organisational

  1. [Outsourcing. Advantages and disadvantages of these processes with regard to the management from the view of the technical services in a hospital].

    Science.gov (United States)

    Chen, B

    1999-01-01

    Cost effectiveness and improvement of service quality are the main reasons for outsourcing in hospitals. Long term relationships and customer satisfaction confirm the concept of providing complex services from external specialized companies. There is no standard guideline to determine whether outsourcing should be preferred to inhouse service. Outsourcing is not a guarantee for improved service and a lot of promoted advantages could theoretically also be provided by inhouse service departments. But the effectiveness of inhouse services has to be proven in comparison and competition to external providers. The often named disadvantages of outsourcing have to be considered. Nevertheless they are also not only subject to outsourcing and can also be a problem in inhouse organisations. Furthermore a proper controlling is an important tool to eliminate most of the difficulties in outsourcing projects. In the competition between internal and external service providers concepts of service partnerships that integrate internal and external resources will be the successful ones in the long run. The main potential for improvement is the optimization of the whole process of maintenance management, instead of the mere reduction of head count.

  2. A dual-process model of diversity outcomes: The case South African police service in the Pretoria area

    Directory of Open Access Journals (Sweden)

    Leon T.B. Jackson

    2013-01-01

    Full Text Available Orientation: The study addresses the question of how employees of the South African Police Service (SAPS cope with intercultural relations in an increasingly diverse organisation.Research purpose: A dual-process model of diversity outcomes was tested in which a distinction is made between a positive (work-related stream that links positive diversity conditions through active coping to work outcomes and a relatively independent health related stream of negative antecedents, mediating passive coping skills and ill-health related outcomes.Motivation for the study: To test the viability of a dual-process model to understand diversity outcomes in the workplace.Research design, approach and methods: A convenience sample (n= 158 was recruited from members of the SAPS in Gauteng, using a cross-sectional design. Instruments used in previous acculturation research were adapted to measure contextual factors, coping and diversity outcomes.Main findings: A very good fit for the proposed hypothetical model was found. Approach coping partially mediated the relationship between positive acculturation conditions and the subjective experience of work success whereas avoidance coping fully mediated the relationship between discrimination, and ill-health symptoms are related to ill-health symptoms.Practical/managerial implications: Mainstream-facilitating conditions and discrimination influence individual coping styles, which in turn impact on ill-health and the subjective experience of work success. In addition, ill-health also impacts negatively on work-success experiences amongst the sampled SAPS members. It would thus make sense for the SAPS to sanction discrimination.Contribution/value added: A variation of the mediated dual-process model for diversity (Jackson & Van de Vijver, in press, using coping strategies as mediators was supported. The model adds new insights in diversity in organisations.

  3. Challenges to fair decision-making processes in the context of health care services: a qualitative assessment from Tanzania

    Directory of Open Access Journals (Sweden)

    Shayo Elizabeth H

    2012-06-01

    Full Text Available Abstract Background Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people’s needs. In Tanzania, the policy of decentralization and the health sector reform place an emphasis on community participation in making decisions in health care. However, aspects that can influence an individual’s opportunity to be listened to and to contribute to discussion have been researched to a very limited extent in low-income settings. The objective of this study was to explore challenges to fair decision-making processes in health care services with a special focus on the potential influence of gender, wealth, ethnicity and education. We draw on the principle of fairness as outlined in the deliberative democratic theory. Methods The study was carried out in the Mbarali District of Tanzania. A qualitative study design was used. In-depth interviews and focus group discussion were conducted among members of the district health team, local government officials, health care providers and community members. Informal discussion on the topics was also of substantial value. Results The study findings indicate a substantial influence of gender, wealth, ethnicity and education on health care decision-making processes. Men, wealthy individuals, members of strong ethnic groups and highly educated individuals had greater influence. Opinions varied among the study informants as to whether such differences should be considered fair. The differences in levels of influence emerged most clearly at the community level, and were largely perceived as legitimate. Conclusions Existing challenges related to individuals’ influence of decision making processes in health care need to be addressed if greater participation is desired. There is a need for increased advocacy and a strengthening of responsive practices with an emphasis on the right of all

  4. Integración de procesos de negocio basados en servicios Web: Coreografía y satisfacción de restricciones Integration of web service-based business processes: web-service choreography and constraint satisfaction

    Directory of Open Access Journals (Sweden)

    Jorge Giraldo

    2008-01-01

    Full Text Available Los procesos de negocio en ocasiones necesitan funcionalidades adicionales que pueden alcanzarse empleando servicios del mismo dominio o de uno externo. Durante este procedimiento, los servicios web involucrados deben integrarse, de tal forma que sus funcionalidades individuales generen un comportamiento global. La coreografía de servicios web controla la secuencia de las interacciones entre los servicios durante el proceso de integración. Este artículo presenta una aproximación al modelado basado en restricciones de la coreografía de servicios web, a fin de lograr su automatización.Business processes sometimes need additional functions which can be reached through the use of services of the same domain or an external one. During this procedure, web services involved should be integrated in such a way that its individual functions can generate a global behavior. Web-service choreography controls interaction sequences among services during integration process. This article shows an approach to modeling based on web-service choreography restrictions with the purpose of achieving its automation.

  5. Implications for Ecosystem Services of Watershed Processes that affect the Transport and Transformations of Mercury in an Adirondack Stream Basin

    Science.gov (United States)

    Burns, D. A.; Riva-Murray, K.; Bradley, P. M.

    2012-12-01

    Mercury (Hg) is a potent neurotoxin that can affect the health of humans and wildlife through the ingestion of methyl Hg. Mercury contamination of ecosystems originates from human activities such as mining, coal burning and other industrial emissions, and the use of Hg-containing products. Natural sources such as volcanic and geothermal emissions and the weathering of Hg-bearing minerals also contribute to Hg contamination, but are believed to be minor sources in most ecosystems. Various ecosystem disturbances including fires, forest harvesting, and the submergence of land by impoundment may also contribute to Hg ecosystem contamination by mobilizing stores that have previously originated from the sources described above. Mercury from a mix of regional and global emissions sources is transported in the atmosphere to remote landscapes that are distant from local emissions sources. The Adirondacks of New York State is a forested, mountainous region characterized by abundant lakes and streams, and is distant from local emissions sources. Recreational fishing, wildlife viewing, hiking, and hunting are valued ecosystem services in this region. Here, we report on the relevance to ecosystem services of findings based on five years of Hg data collection of stream water, groundwater, invertebrates, and fish in the upper Hudson River basin in the central part of the Adirondack region. The New York State Dept. of Health has issued fish consumption advisories for the entire Adirondacks based on elevated levels previously measured in lakes and rivers of this region. Our work seeks improved understanding and models of the landscape sources and watershed processes that control the transformation of Hg to its methyl form (MeHg), the transport of MeHg to streams, and bioaccumulation of MeHg in aquatic food webs. Mean annual atmospheric Hg deposition was 6.3 μg/m2/yr during 2007-09, compared to mean annual filtered total Hg stream yields of 1.66 μg/m2/yr and filtered MeHg stream

  6. Strategy to Increase the State’s Role in the Business Process Management on the Airport Service Market

    Directory of Open Access Journals (Sweden)

    Gubenko AV

    2015-11-01

    Full Text Available The article identifies the causes and factors that prove the urgent need to increase the state’s role in developing and implementing strategies to introduce innovative technologies in the management of Russian airports. Solution of the problem of the international market entry and maintain there the required level of competitiveness of Russian airlines of various sizes requires the selection of optimal forms and mechanisms targeted on improving adaptability and competitiveness in the international systems of constraints and dynamics of indicators of demand for the services of the air carriers. This in the turn requires the substantiation of the choice of strategic directions of development of companies operating in the transport market, the development of tools that determine the characteristics of the relationship between marketing strategy and conditions for its implementation. In this connection, the authors examined the structure of the innovation cycle management and functions assigned to the recommended to the creation state airport management company. The article also refined the forms of airlines consolidation depending on the subject of cooperation, systematized agreements benefits for the joint operation of airlines for the passenger and the carrier. The authors consider methods to improve the efficiency of Russian air transportation market, including by reducing tariffs and the introduction of the economic process of airline low-cost carriers business models.

  7. Technological innovation and convergent journalism. Case study on the transformation process of Bavaria’s public broadcasting service

    Directory of Open Access Journals (Sweden)

    Klaus MEIER

    2017-01-01

    Full Text Available As a consequence of technological innovations and their social utilisation, media organisations and newsrooms are undergoing a fundamental transformation process. This article analyses the interrelations between technological innovations and the challenges of convergent journalism. Studies conducted on newsroom convergence to date set out from one-sided influences: They investigated the extent to which technical innovations determine the newsrooms, or whether journalistic structures and long-range trends are so strong as to largely obstruct the adoption of new technologies in journalism. Therefore technology — especially in studies carried out on newsroom convergence — is considered as an influencing factor on somehow resisting or non-resisting newsrooms. We broaden the scope of this investigation by considering that any such influence might not come exclusively from technology, but that impulses can come also from innovative newsrooms: technological gaps, wishes and obstacles are identified from the journalist's viewpoint and brought to the attention of the developers of newsroom technologies — on the basis of empirical research findings from a case study of Bavaria’s public broadcasting service, Bayerischer Rundfunk (BR. With its 5.000 employees, BR is one of Germany's largest media organisations. It is undergoing a fundamental and long-term convergence process. A variety of gaps, problems and wishes came to light from 25 in-depth interviews with journalists working on innovative projects. For example, criticism is expressed of complicated, partly unknown or non-existent networking of cross-media production systems. There is a desire for the increased use of consumer devices like smartphones in professional news production. There exists a creative potential for innovative solutions, but these are not comprehensively evaluated. To date, there has been no systematic implementation of the findings of innovative media projects in everyday

  8. GITEWS, an extensible and open integration platform for manifold sensor systems and processing components based on Sensor Web Enablement and the principles of Service Oriented Architectures

    Science.gov (United States)

    Haener, Rainer; Waechter, Joachim; Fleischer, Jens; Herrnkind, Stefan; Schwarting, Herrmann

    2010-05-01

    The German Indonesian Tsunami Early Warning System (GITEWS) is a multifaceted system consisting of various sensor types like seismometers, sea level sensors or GPS stations, and processing components, all with their own system behavior and proprietary data structure. To operate a warning chain, beginning from measurements scaling up to warning products, all components have to interact in a correct way, both syntactically and semantically. Designing the system great emphasis was laid on conformity to the Sensor Web Enablement (SWE) specification by the Open Geospatial Consortium (OGC). The technical infrastructure, the so called Tsunami Service Bus (TSB) follows the blueprint of Service Oriented Architectures (SOA). The TSB is an integration concept (SWE) where functionality (observe, task, notify, alert, and process) is grouped around business processes (Monitoring, Decision Support, Sensor Management) and packaged as interoperable services (SAS, SOS, SPS, WNS). The benefits of using a flexible architecture together with SWE lead to an open integration platform: • accessing and controlling heterogeneous sensors in a uniform way (Functional Integration) • assigns functionality to distinct services (Separation of Concerns) • allows resilient relationship between systems (Loose Coupling) • integrates services so that they can be accessed from everywhere (Location Transparency) • enables infrastructures which integrate heterogeneous applications (Encapsulation) • allows combination of services (Orchestration) and data exchange within business processes Warning systems will evolve over time: New sensor types might be added, old sensors will be replaced and processing components will be improved. From a collection of few basic services it shall be possible to compose more complex functionality essential for specific warning systems. Given these requirements a flexible infrastructure is a prerequisite for sustainable systems and their architecture must be

  9. Performance evaluation of services quality in higher education institutions using modified SERVQUAL approach with grey analytic hierarchy process (G-AHP and multilevel grey evaluation

    Directory of Open Access Journals (Sweden)

    Mohsen Zareinejad

    2014-04-01

    Full Text Available In today’s climate of fierce competition, there is a necessity to pay especial attention on customer demands either in manufacturing or service sector. Managers in service sector are under pressure in terms of environmental factors, they focus on customers’ satisfaction and this has led to the continuous improvement in the performance of service organizations. Meanwhile, customers’ expectations should be properly understood and measured. There have been various efforts to measure the quality of services using the SERVQUAL model. In this study, we try to investigate the concepts and factors influencing the quality of services according to modified SERVQUAL model and then utilize the proposed model of Grey Analytic Hierarchy Process (G-AHP and Multilevel Grey Evaluation in order to evaluate the quality of services in the framework of Grey Systems Theory (GST. In order to propose our method, we will conduct a case study of the performance of service quality in higher education institutions of Isfahan-Iran.

  10. Research on Service Vertical Matching in Data-oriented Business Process Management%面向数据的BPM中服务垂直匹配研究

    Institute of Scientific and Technical Information of China (English)

    贺琪; 袁红春; 陈晓峰

    2011-01-01

    In this paper, the solution of matching service from vertical direction is presented for the problem of automatic transform from logic model to physical model in data-oriented Business Process Management System(BPMS). Artifact is described in XML, and based on it, the formal description of the Artifact-centric business process model, ArtiFlow, and the definition of logic service are proposed. An algorithm for abstract logic service from ArtiFlow process is presented. Based on the definition of embedding of XML trees, the matching algorithm from logic service to physical service is provided.%针对面向数据的业务流程管理(BPM)系统中逻辑模型向物理模型的自动转换问题,提出一种服务垂直匹配解决方法.利用XML描述artifact类型的实例,在此基础上,给出以artifact为中心的业务流程模型ArtiFlow的形式化描述及逻辑服务的定义,进而从流程描述中提取逻辑服务,基于XML文档树的嵌入方法,提出逻辑服务到物理服务的匹配算法.

  11. Research on RFID Process Definition Language Based on Cloud Service%基于云服务的RFID流程定义语言的研究

    Institute of Scientific and Technical Information of China (English)

    翁世南; 杨枨

    2012-01-01

    RFID technology is the core technology of application of Internet of Things (IoT). Integrating IoT applications to business process of enterprise system using cloud services saves amount of developing work. This paper proposes an RFID process definition language (SPDL) based on cloud services, defines the RFID standard services, which build RFID service flow model in plugin form,designs the parser of process model based on SPDL,which meets the requirements of deploying service flow dynamically,and makes a simulated experiment targeting the tobacco logistic distribution as application object at last.%RFID技术是物联网应用的核心技术.利用云服务为整合物联网应用的企业系统定制业务流程,可以为企业减少大量的开发工作.提出了一种基于云服务的RFID流程定义语言SPDL,定义了RFID标准服务,该标准服务以插件的形式作为流程节点构建RFID服务流模型,设计了基于SPDL的流程模型的解释工具,达到了企业服务流动态配置的需求,并以烟草物流行业作为应用对象进行了模拟实验.

  12. Pre-Service Teachers Are Competent in Phonological Processing Skills: How to Teach the Science of Reading

    Science.gov (United States)

    Hurford, David P.; Fender, Alex C.; Swigart, Courtney C.; Hurford, Thomas E.; Hoover, Brogan B.; Butts, Shanise R.; Cullers, Kayla R.; Boux, Jordan L.; Wehner, Stephanie J.; Hevel, Jordan K.; Renner, Lauren P.; Overton, Keith B.; Dumler, Julie D.; Wilber, Laura M.

    2016-01-01

    Approximately 20% of students experience reading failure each year. One of the difficulties associated with this large percentage is that it has been documented that pre-service teachers may not be receiving the most appropriate training regarding reading acquisition. The present study sought to determine if pre-service teachers were proficient in…

  13. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  14. [Culture and health services: studying the participation of cultural traits of Brazilian society in the work process of primary healthcare services].

    Science.gov (United States)

    Pinto, Alessandra Maria Silva; Najar, Alberto Lopes

    2011-11-01

    The analysis of institutions is a widely researched area of health. The culture of organizations is understood as a symbolic possibility contained in a larger dimension, called "national culture". This premise justifies the incorporation of the social anthropological approach to the study of organizational culture. This study sought to establish the perceptions of employees of two primary healthcare services in Niterói, State of Rio de Janeiro, regarding commonly used social navigation strategies from the theory developed by Roberto DaMatta. The results showed the relational character associated with the stereotype of the Brazilian people manifested by conflicts arising from the existence of values based on the `individual' and the `person'. Among them are the distortions observed between discourse and practice, and the mobilization strategies of social navigation like "making do" - to establish a mediation between the person and the impersonal law. The organization of the services of the Niterói Family Medical Program apparently sets its employees the concrete challenge of balancing the egalitarian principle that underpins the Unified Health System (SSU) with the set of values upon which personal relations are based in Brazilian society.

  15. The association between effectiveness of the management processes and quality of health services from the perspective of the managers in the university hospitals of Ahvaz, Iran.

    Science.gov (United States)

    Faraji-Khiavi, F; Ghobadian, S; Moradi-Joo, E

    2015-01-01

    Background and Objective: Knowledge management is introduced as a key element of quality improvement in organizations. There was no such research in university hospitals of Ahvaz. This study aimed to determine the association between the effectiveness of the processes of knowledge management and the health services quality from the managers' view in the educational hospitals of Ahvaz city. Materials and Methods: in this correlational and research, the research population consisted of 120 managers from hospitals in University of Medical Sciences Ahvaz. Due to the limited population, the census was run. Three questionnaires were used for data collection: Demographic characteristics, the effectiveness of knowledge management processes and the quality of medical services. To analyze the data, the Spearman association analysis, The Kruskal-Wallis, the Mann-Whitney U test, were used in SPSS. Results: estimation of average scoring of the effectiveness of knowledge management processes and its components were relatively appropriate. Quality of medical services was estimated as relatively appropriate. Relationship of quality of health services with the effectiveness of knowledge management processes showed a medium and positive correlation (p quality. To improve the health care quality in university hospitals, managers should pay more attention to develop the cultures of innovation, encourage teamwork, and improve communication and creative thinking in the knowledge management context.

  16. The Impact of Inquiry Based Instruction on Science Process Skills and Self-Efficacy Perceptions of Pre-Service Science Teachers at a University Level Biology Laboratory

    Science.gov (United States)

    Sen, Ceylan; Sezen Vekli, Gülsah

    2016-01-01

    The aim of this study is to determine the influence of inquiry-based teaching approach on pre-service science teachers' laboratory self-efficacy perceptions and scientific process skills. The quasi experimental model with pre-test-post-test control group design was used as an experimental design in this research. The sample of this study included…

  17. Reflection on the Teaching-Learning Process in the Initial Training of Teachers. Characterization of the Issues on Which Pre-Service Mathematics Teachers Reflect

    Science.gov (United States)

    Chamoso, J. M.; Caceres, M. J.; Azcarate, P.

    2012-01-01

    Our aim was to highlight the issues of the reflections of pre-service mathematics teachers in their learning portfolio about the teaching-learning process taking place in a university teacher-training classroom. Category systems were designed which, together with the analysis system used, could provide a method helpful to teacher educators,…

  18. 17 CFR 239.43 - Form F-N, appointment of agent for service of process by foreign banks and foreign insurance...

    Science.gov (United States)

    2010-04-01

    ... for service of process by foreign banks and foreign insurance companies and certain of their holding companies and finance subsidiaries making public offerings of securities in the United States. 239.43... holding companies and finance subsidiaries making public offerings of securities in the United...

  19. People, processes, and systems: An observational study of the role of technology in rural youth mental health services.

    Science.gov (United States)

    Orlowski, Simone; Lawn, Sharon; Matthews, Ben; Venning, Anthony; Jones, Gabrielle; Winsall, Megan; Antezana, Gaston; Bidargaddi, Niranjan; Musiat, Peter

    2016-11-23

    The merits of technology-based mental health service reform have been widely debated among academics, practitioners, and policy makers. The design of new technologies must first be predicated on a detailed appreciation of how the mental health system works before it can be improved or changed through the introduction of new products and services. Further work is required to better understand the nature of face-to-face mental health work and to translate this knowledge to computer scientists and system designers responsible for creating technology-based solutions. Intensive observation of day-to-day work within two rural youth mental health services in South Australia, Australia, was undertaken to understand how technology could be designed and implemented to enhance young people's engagement with services and improve their experience of help seeking. Data were analysed through a lens of complexity theory. Results highlight the variety of professional roles and services that can comprise the mental health system. The level of interconnectedness evident in the system contrasted with high levels of service self-organization and disjointed information flow. A mental health professional's work was guided by two main constructs: risk and engagement. Most clients presented with a profile of disability, disadvantage, and isolation, so complex client presentations and decision-making were core practices. Clients (and frequently, their families) engaged with services in a crisis-dependent manner, characterized by multiple disengagements and re-engagements over time. While significant opportunities exist to integrate technology into existing youth mental health services, technologies for this space must be usable for a broad range of medical, psychological and cognitive disability, social disadvantage, and accommodate repeat cycles of engagement/disengagement over time.

  20. A Business Process Model and Reengineering Plan for the Student Services Department of the Marine Corps Institute.

    Science.gov (United States)

    1997-09-01

    Department (SSD). The objective of this thesis is to develop the As-Is process model , redesign the processes to increase efficiency and reduce costs, and...develop a To-Be process model to improve the current business processes. Additionally, data flow diagrams of the To-Be processes are developed to assist

  1. Service co-innovation

    DEFF Research Database (Denmark)

    Henten, Anders; Sundbo, Jon; Sundbo, Donna

    of studies of the degree of satisfaction of the users with the services in the service encounters and studies that examine service innovation processes. The paper is based on research conducted in 21 service delivery situations in as many service companies. Drivers of and barriers to encounterbased service......This paper examines the factors affecting the innovativeness of service encounters. The assumption is that a considerable share of innovations in service industries is initiated in the service encounters. The theoretical foundation of this paper builds on a combination of research tradition...... innovation and a model are presented. The conclusion is that employees are the core factor in connecting customers with the innovating organization....

  2. Customer’s Choice amongst Self Service Technology (SST Channels in Retail Banking: A Study Using Analytical Hierar chy Process (AHP

    Directory of Open Access Journals (Sweden)

    Thamaraiselvan Natarajan

    2010-08-01

    Full Text Available In the retail banking context, convergence of technologies has given birth to different channels of distribution like Automatic Teller machines (ATM, internet banking, and mobile banking. This enables the customer to avail the banking services at any time and any where. These technological interfaces are known as self service technologies (SSTs. Customers availing banking services through these SSTs get more benefits in terms of time, cost and energy. Despite these benefits the customer trial, adoption and repeat usage of SSTs vary among banking customers. Although the kinds of service one can avail from these SST are similar, th e patronage among the SSTs differs. The SST channel choice could be attributed to various factors viz., Nature of service to be availed or purpose, Perceived risk, Requirements and Benefits. When it comes to predicting customer priority among alternatives, Anal ytical hierarchy process (AHP has been proved as an effective technique. This paper explores the factors influencing customer choice of SSTs by employing AHP technique

  3. A Fuzzy Parallel Processing Scheme for Enhancing the Effectiveness of a Dynamic Just-in-time Location-aware Service System

    Directory of Open Access Journals (Sweden)

    Toly Chen

    2014-04-01

    Full Text Available Location-aware service systems are a hot topic in diverse research fields including mobile commerce, ambient intelligence, remote sensing and ubiquitous computing. However, the timeliness and efficiency of such systems are two issues that have rarely been emphasized. For this reason, this study tries to establish a location-aware service system in which both the timeliness and efficiency of service provision are addressed. To this end, some innovative treatments have been used in the proposed methodology. First, the uncertainty of detecting a user’s location using the global positioning system is considered by modeling the location and speed of the user with fuzzy numbers. Subsequently, a fuzzy integer-nonlinear programming model is formulated to address the problem of finding the dynamic just-in-time service location and path for the user. To help solve the problem, the maximum entropy weighting function and the basic defuzzification distribution (BADD method are applied to defuzzify the fuzzy variables. In addition, to enhance the efficiency of solving the problem, a fuzzy parallel processing scheme is also proposed for decomposing the problem into smaller pieces that can be handled by separate processing modules. An illustrative example is used to illustrate the proposed methodology. Finally, the effectiveness of the proposed methodology has been confirmed with an experiment. According to the results, using the proposed methodology the waiting time could be reduced by 60%.

  4. New implementation of OGC Web Processing Service in Python programming language. PyWPS-4 and issues we are facing with processing of large raster data using OGC WPS

    Science.gov (United States)

    Čepický, Jáchym; Moreira de Sousa, Luís

    2016-06-01

    The OGC® Web Processing Service (WPS) Interface Standard provides rules for standardizing inputs and outputs (requests and responses) for geospatial processing services, such as polygon overlay. The standard also defines how a client can request the execution of a process, and how the output from the process is handled. It defines an interface that facilitates publishing of geospatial processes and client discovery of processes and and binding to those processes into workflows. Data required by a WPS can be delivered across a network or they can be available at a server. PyWPS was one of the first implementations of OGC WPS on the server side. It is written in the Python programming language and it tries to connect to all existing tools for geospatial data analysis, available on the Python platform. During the last two years, the PyWPS development team has written a new version (called PyWPS-4) completely from scratch. The analysis of large raster datasets poses several technical issues in implementing the WPS standard. The data format has to be defined and validated on the server side and binary data have to be encoded using some numeric representation. Pulling raster data from remote servers introduces security risks, in addition, running several processes in parallel has to be possible, so that system resources are used efficiently while preserving security. Here we discuss these topics and illustrate some of the solutions adopted within the PyWPS implementation.

  5. Questioning the Value of Realism: Young Adults' Processing of Messages in Alcohol-Related Public Service Announcements and Advertising.

    Science.gov (United States)

    Andsager, Julie L.; Austin, Erica Weintraub; Pinkleton, Bruce E.

    2001-01-01

    Finds that: (1) perceived realism and themes that students could identify with are important factors in increasing the salience and persuasiveness of alcohol-related public service announcements (PSAs) among undergraduate students; (2) realistic but logic-based PSAs were not as effective as unrealistic but enjoyable ads; and (3) low production…

  6. 75 FR 19335 - Premium Review Process; Request for Comments Regarding Section 2794 of the Public Health Service Act

    Science.gov (United States)

    2010-04-14

    ... electronic comments by May 14, 2010. ADDRESSES: Written comments, identified by DHHS-2010-PRR, may be... two copies) may be mailed to: Department of Health and Human Services, Attention: DHHS- 2010-PRR... comments in the DHHS-2010-PRR drop box located in the main lobby of the building. A stamp-in clock...

  7. Pre-Service Science Teachers' Opinions about Using the Feedback Process in the Preparation of Teaching Materials

    Science.gov (United States)

    Koray, Özlem

    2016-01-01

    Practical courses are very important in teachers' professional training. It is important that teachers learn professional knowledge and skills by personal experience, and it can increase the quality of their teaching. The accuracy of the practice should be considered for the practical studies of pre-service teachers. When the practices do not…

  8. Implementing Outcomes-Based Accountability in Children's Services: An Overview of the Process and Impact. LG Group Research Report

    Science.gov (United States)

    Chamberlain, Tamsin; Golden, Sarah; Walker, Fiona

    2010-01-01

    Is your local authority using outcomes based accountability for planning and managing the performance of services? If yes, does it lead to an improvement? The Outcomes Based Accountability (OBA) approach uses performance management categories that distinguish between "How much did we do?", "How well did we do it?" and "Is anyone better off?" Based…

  9. [Emergency care for traffic accidents in Bavaria: current process analysis depending on hospital and emergency service structures].

    Science.gov (United States)

    Lackner, C K; Bielmeier, S; Burghofer, K

    2010-03-01

    A change is emerging in the hospital landscape due to health political measures, which in consequence also influences the prehospital medical care in emergencies. The main focus of this study was to gather information about emergency medical care after traffic accidents on the basis of data from Bavarian emergency medical services. In 2006 there were 14,261 traffic accidents in Bavaria where an emergency doctor attended the scene. The patients were primarily cared for by land-based rescue services and air rescue services were only used in 19.1% of the cases. Of the patients involved in a traffic accident 47.6% were transported to a primary health care hospital. A prehospital interval of more than 60 min occurred in 20% of the missions. Of the patients 96.2% were transported to tertiary or maximum care hospital by air rescue services but emergency facilities were, however restricted to daylight hours. There was a further limitation due to the routine duty hours in hospitals as only 36.7% of accidents occurred during this time intervall. An increase of admission post trauma in maximum care clinics occurred from 2002 until 2006 while simultaneously the prehospital period was extended. In order to assure sufficient trauma care for seriously injured persons a continuous 24 h availability of emergency trauma facilities is necessary. For this purpose it is necessary to establish regional trauma networks between receiving hospitals as well as air rescue services at night time. Furthermore, a cost-efficient compensation of the structural, personnel and logistic expenses for the treatment of the severely injured has to be assured.

  10. Luxury e-services at the pre- and after-sales stages of the decision making process : watch, car, art and travel blog analysis: Cahier de recherche

    OpenAIRE

    Broillet, Alexandra; Dubosson, Magali

    2008-01-01

    Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of the purchasing process in this industry. As we are just at the beginning of the e-commerce area in the luxury sector, we decided to focus on blogs’ content. After-sales service in the luxury sector is co...

  11. Standard CMMI (Registered Trademark) Appraisal Method for Process Improvement (SCAMPI (Service Mark)) A, Version 1.3: Method Definition Document

    Science.gov (United States)

    2011-03-01

    Assurance Plans • Training Plans • Measurement Plans • Estimating records • Release planning • Workflow planning • Kanban boards • Service...Work flow planning • Kanban boards • Acquisition Strategy Documents • Supplier Evaluation Criteria • Requests for Proposal • Specific...Preliminary Design Reviews, deliveries) • QA Audit records/reports • Measurement reports/repository • Kanban board • Continuous/Cumulative Flow

  12. Searching for a sustainable process of service user and health professional online discussions to facilitate the implementation of e-health.

    Science.gov (United States)

    Jones, Ray B; Ashurst, Emily J; Trappes-Lomax, Tessa

    2016-12-01

    Many e-health projects fail to be implemented. We aimed to find a sustainable process of service user and health professional online discussions about e-health to facilitate implementation and identification of needed research. A previously piloted course compared Mental Health participants' views with publications, identifying 'quick wins' and barriers to e-health implementation. This study explored this approach further in eight domains including Health Promotion, Mental Health, and Carers. Courses comprised webinar, 1-week closed discussion forum, and final webinar. Participants discussed 12 e-health topics. Course analysis identified that five out of eight domains 'worked'. Participation was appreciated and service users influenced health professional thinking. The principle of service user-health professional online discussions to prepare for e-health implementation works for most domains, but the work of participant recruitment and forum management may make other methods, such as Tweetchats or courses hosted by existing forums where service users predominate, easier to sustain in the long term.

  13. NGO-provided free HIV treatment and services in Burkina Faso: scarcity, therapeutic rationality and unfair process

    Directory of Open Access Journals (Sweden)

    Ridde Valéry

    2012-03-01

    Full Text Available Abstract Until 2010, Burkina Faso was an exception to the international trend of abolishing user fees for antiretroviral treatment (ART. Patients were still expected to pay 1,500F CFA (2 Euros per month for ART. Nevertheless, many non-governmental organizations (NGOs exempted patients from payment. The objective of this study was to investigate how NGOs selected the beneficiaries of payment exemptions for government-provided ART and rationed out complementary medical and psychosocial services. For this qualitative study, we conducted 13 individual interviews and three focus group discussions (n = 13 persons with program staff in nine NGOs (4,000 patients, two NGO coordinating structures and one national program. These encounters were recorded and transcribed, and their content was thematically analyzed. The results were presented to the NGOs for feedback. Results indicate that there are no concrete guidelines for identifying patients warranting payment exemptions. Formerly, ART was scarce in Burkina Faso and the primary criterion for treatment selection was clinical. Our results suggest that this scarcity, mediated by an approach we call sociotherapeutic rationality (i.e. maximization of clinical success, may have led to inequities in the provision of free ART. This approach may be detrimental to assuring equity since the most impoverished lack resources to pay for services that maximize clinical success (e.g. viral load that would increase their chances of being selected for treatment. However, once selected into treatment, attempts were made to ration-out complementary services more equitably. This study demonstrates the risks entailed by medication scarcity, which presents NGOs and health professionals with impossible choices that run counter to the philosophy of equity in access to treatment. Amid growing concerns of an international funding retreat for ART, it is important to learn from the past in order to better manage the potentially

  14. Direction of Process: an instrument to improve the restoration services in the system for aliments and beverages management in Kurhotel Escambray.

    Directory of Open Access Journals (Sweden)

    Fabián Enrique Wilson González

    2009-12-01

    Full Text Available This study is made in Kurhotel Escambray, a cuban Institution for health Tourism, located in Topes de Collantes, in the group of montains named Guamhuaya, approximately 800 meters over the sea level with a medial tempeture. It is unquestionable that todays situation that has the restoration of the system for aliments and beverages management in Kurhotel Escambray demands a study to improve its service, taking into account clients and patients needs, for doing this it is necessary to develo this work and present a strategy which will satisfy the regularities that may happen, giving a guarantee of efficiency – efficacy and effectiveness; that is why the importance of it. It is an objective of this work to present the consideation for process in restoration as an alternative proposal to better the system for aliments and beverages management in Kurhotel Escambray. It contains two main themes, the first regarding to the process of restoration in the system of aliments and bevearges management in Kurhotel, where are enumate the outlet process, elaboration, entrance, and extensión or marketing of the product, It is described too, the significance of them inside the restoration process and the other theme reflects characteristics and requirements of every process that interfere in the restoration process. This work propose to strengthen the process of restoration in the aliments and bevarages management for the Installation to improve and better the quality of the services offered; and by means of them contribute to keep the Installation as a Center of National and International Reference.

  15. Didactical Reconstruction of Processes in Knowledge Construction: Pre-Service Physics Teachers Learning the Law of Electromagnetic Induction

    Science.gov (United States)

    Mantyla, Terhi

    2012-01-01

    In physics teacher education, two central goals are first to learn the structures of physics knowledge, and second the processes of its construction. To know the structure is to know the framework of concepts and laws; to know the processes is to know where the knowledge comes from, how the framework is constructed, and how it can be justified.…

  16. Is it time to Leave Behind the Revised Hierarchical Model of Bilingual Language Processing after Fifteen Years of Service?

    Science.gov (United States)

    Brysbaert, Marc; Duyck, Wouter

    2010-01-01

    The Revised Hierarchical Model (RHM) of bilingual language processing dominates current thinking on bilingual language processing. Recently, basic tenets of the model have been called into question. First, there is little evidence for separate lexicons. Second, there is little evidence for language selective access. Third, the inclusion of…

  17. A Plasma Reactor for the Synthesis of High-Temperature Materials: Electro Thermal, Processing and Service Life Characteristics

    Science.gov (United States)

    Galevskiy, G. V.; Rudneva, V. V.; Galevskiy, S. G.; Tomas, K. I.; Zubkov, M. S.

    2016-08-01

    The three-jet direct-flow plasma reactor with a channel diameter of 0.054 m was studied in terms of service life, thermal, technical, and functional capabilities. It was established that the near-optimal combination of thermal efficiency, required specific enthalpy of the plasma-forming gas and its mass flow rate is achieved at a reactor power of 150 kW. The bulk temperature of plasma flow over the rector of 12 gauges long varies within 5500÷3200 K and the wall temperature within 1900÷850 K, when a cylinder from zirconium dioxide of 0.005 m thick is used to thermally insulate the reactor. The specific electric power reaches a high of 1214 MW/m3. The rated service life of electrodes is 4700 hours for a copper anode and 111 hours for a tungsten cathode. The projected contamination of carbides and borides with elec-trode-erosion products doesn't exceed 0.0001% of copper and 0.00002% of tungsten.

  18. Event-driven simulation of the state institution activity for the service provision based on business processes

    Science.gov (United States)

    Kataev, M. Yu.; Loseva, N. V.; Mitsel, A. A.; Bulysheva, L. A.; Kozlov, S. V.

    2017-01-01

    The paper presents an approach, based on business processes, assessment and control of the state of the state institution, the social insurance Fund. The paper describes the application of business processes, such as items with clear measurable parameters that need to be determined, controlled and changed for management. The example of one of the business processes of the state institutions, which shows the ability to solve management tasks, is given. The authors of the paper demonstrate the possibility of applying the mathematical apparatus of imitative simulation for solving management tasks.

  19. 景观格局与生态过程的关系及其对生态系统服务的影响%Discussion on Links Among Landscape Pattern,Ecological Process, and Ecosystem Services

    Institute of Scientific and Technical Information of China (English)

    苏常红; 傅伯杰

    2012-01-01

    Landscape pattern and ecological process are the major contents of landscape ecology. The close interactions between landscape patter and ecological process created landscape function, which constituted the bulk of ecosystem services. Due to ever-increasing influence of human being on natural resources and environment, the ecosystems are confronted by tough challenges embodied by structural damages and functional disorders. This article discusses the couplings between landscape pattern and ecological process, the effects on ecosystem services, and their application in ecosystem management.

  20. Presentation of an approach for adapting software production process based ISO/IEC 12207 to ITIL Service

    Directory of Open Access Journals (Sweden)

    Samira Haghighatfar

    2013-05-01

    Full Text Available The standard ISO/IEC 12207 is software life cycle standard that not only provides a framework for executable effective method for production and development software, but also can ensure that organizational goals are realized properly. In this paper, ITIL standard shall be used for better process control and management and providing a common language and syntax between stakeholders. In addition, the process of mapping between these two standards shall be considered.

  1. Analytics-as-a-Service in a Multi-Cloud Environment through Semantically enabled Hierarchical Data Processing

    OpenAIRE

    Jayaraman, Prem Prakash; Perera, Charith; Georgakopoulos, Dimitrios; Dustdar, Schahram; Thakker, Dhavalkumar; Ranjan, Rajiv

    2016-01-01

    A large number of cloud middleware platforms and tools are deployed to support a variety of Internet of Things (IoT) data analytics tasks. It is a common practice that such cloud platforms are only used by its owners to achieve their primary and predefined objectives, where raw and processed data are only consumed by them. However, allowing third parties to access processed data to achieve their own objectives significantly increases integration, cooperation, and can also lead to innovative u...

  2. Service refinement

    Institute of Scientific and Technical Information of China (English)

    HE JiFeng

    2008-01-01

    This paper presents a refinement calculus for service components. We model the behaviour of individual service by a guarded design, which enables one to separate the responsibility of clients from the commitment made by the system, and to iden-tify a component by a set of failures and divergences. Protocols are introduced to coordinate the interactions between a component with the external environment. We adopt the notion of process refinement to formalize the substitutivity of components, and provide a complete proof method based on the notion of simulations.

  3. Disentangling trade-offs and synergies around ecosystem services with the influence network framework: illustration from a consultative process over the French Alps

    Directory of Open Access Journals (Sweden)

    Emilie Crouzat

    2016-06-01

    Full Text Available An important aspect of sustainability is to maintain biodiversity and ecosystem functioning while improving human well-being. For this, the ecosystem service (ES approach has the potential to bridge the still existing gap between ecological management and social development, especially by focusing on trade-offs and synergies between ES and between their beneficiaries. Several frameworks have been proposed to account for trade-offs and synergies between ES, and between ES and other components of social-ecological systems. However, to date, insufficient explicit attention has been paid to the three facets encompassed in the ES concept, namely potential supply, demand, and use, leading to incomplete descriptions of ES interactions. We expand on previous frameworks by proposing a new influence network framework (INF based on an explicit consideration of influence relationships between these three ES facets, biodiversity, and external driving variables. We tested its ability to provide a comprehensive view of complex social-ecological interactions around ES through a consultative process focused on environmental management in the French Alps. We synthetized the interactions mentioned during this consultative process and grouped variables according to their overall propensity to influence or be influenced by the system. The resulting directed sequence of influences distinguished between: (1 mostly influential variables (dynamic social variables and ecological state variables, (2 target variables (provisioning and cultural services, and (3 mostly impacted variables (regulating services and biodiversity parameters. We discussed possible reasons for the discrepancies between actual and perceived influences and proposed options to overcome them. We demonstrated that the INF holds the potential to deliver collective assessments of ES relations by: (1 including ecological as well as social aspects, (2 providing opportunities for colearning processes between

  4. The controversy over the restructuring of perinatal emergency services in Portugal and the importance of citizen participation in health care decision-making processes.

    Science.gov (United States)

    Matos, Ana Raquel

    2015-01-01

    This article explores the controversial decision made by the Ministry of Health to restructure the perinatal emergency services in Portugal in 2006. Particular emphasis is given to the protests held across the country against, the actors involved, and the arguments put forward for and against the measure, in an attempt to understand the forms of knowledge and experiences brought to the discussion about the issues raised by the decision, and how different forms of knowledge are reconciled under a democratic process. In addition, this article explores the importance of citizen participation, including that which emerges from conflicting relations, in the formulation of health policies.

  5. Medical Virtual Public Services

    Directory of Open Access Journals (Sweden)

    Iulia SURUGIU

    2008-01-01

    Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. System’s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management – BPM rules and BPEL standards.

  6. IRQN award paper: Operational rounds: a practical administrative process to improve safety and clinical services in radiology.

    Science.gov (United States)

    Donnelly, Lane F; Dickerson, Julie M; Lehkamp, Todd W; Gessner, Kevin E; Moskovitz, Jay; Hutchinson, Sally

    2008-11-01

    As part of a patient safety program in the authors' department of radiology, operational rounds have been instituted. This process consists of radiology leaders' visiting imaging divisions at the site of imaging and discussing frontline employees' concerns about patient safety, the quality of care, and patient and family satisfaction. Operational rounds are executed at a time to optimize the number of attendees. Minutes that describe the issues identified, persons responsible for improvement, and updated improvement plan status are available to employees online. Via this process, multiple patient safety and other issues have been identified and remedied. The authors believe that the process has improved patient safety, the quality of care, and the efficiency of operations. Since the inception of the safety program, the mean number of days between serious safety events involving radiology has doubled. The authors review the background around such walk rounds, describe their particular program, and give multiple illustrative examples of issues identified and improvement plans put in place.

  7. A Process Analysis of Supported Employment Services for Persons with Serious Psychiatric Disability: Implications for Program Design.

    Science.gov (United States)

    Rogers, E. Sally; MacDonald-Wilson, Kim; Danley, Karen; Martin, Rose; Anthony, William A.

    1997-01-01

    This paper reports on a process analysis of a three-year research and demonstration project evaluating a supported-employment program serving 20 adults with psychiatric disabilities. Staff were found to have frequent, brief contact with participants at varied times of day and through varied means of contact, with much of this contact spent…

  8. A Multilevel Design Model: the mutual relationship between product-service system development and societal change processes

    NARCIS (Netherlands)

    Joore, J.P.; Brezet, J.C.

    2014-01-01

    Change actors like designers play a strategic role in innovation and transition processes towards a sustainable society. They act at all levels of society and need help to find their way through increasingly interrelated innovation systems. To support their efforts, there is a need for a design supp

  9. Development of methodology for in-service measurement of transient response of process instrument used in LMFBR

    Energy Technology Data Exchange (ETDEWEB)

    Ueda, Masashi; Endou, Akira [Japan Nuclear Cycle Development Inst., International Corporation and Technology Development Center, Tsuruga Head Office, Tsuruga, Fukui (Japan); Tomobe, Katsuma; Setoguchi, Keiichi

    1999-12-01

    As a sensor's response depends on the operating conditions such as thermo-hydraulics, it is desirable to develop a measuring method of the sensor response at as-installed operating conditions. In-service measuring methods were, therefore, developed for the sensor response time measurements. If the physical quantity to be measured has higher frequency fluctuation than the sensor's frequency response, the dynamics of sensor is reflected to the output fluctuation. Then, the sensor response characteristic may be derived from the AR model parameters filled to the output fluctuations. The inclusion of the AR (auto regressive) model with exogenous input (ARX model) is a straightforward method when the physical variable to be measured has a faster response than the sensor response. The subassembly outlet thermocouple response measured using the AR model agreed fairly well with that measured using the ARX model with the eddy-current thermometer output as the exogenous input. The electromagnetic-flowmeter (EMF) response time was estimated using the AR model only when the fluctuation of the flow rate was faster than the EMF response. However, it can be concluded that the EMF response is faster than the measured value by means of AR model. (author)

  10. The Library Work Order Processing System: A New Approach to Motivate Employees and to Increase Production in the Technical Service Department of Mercer County Community College Library. Applied Educational Research and Evaluation.

    Science.gov (United States)

    Sim, Yong Sup

    After reviewing the current movement toward job enrichment, a system was designed for the technical services department of the Mercer County Community College Library. The Library Work Order Processing System, as tried between January and March, 1974, was designed to permit each worker more variety of jobs. The technical services department was…

  11. Customer service: Re-Engineering of handling complain process the aeronautical industrial case; Re-Ingenieria en el proceso de gestion de reclamaciones. Aplicacion al sector aeronautico

    Energy Technology Data Exchange (ETDEWEB)

    Rio-Belver, R. M.; Contreras-Romeral, M. T.

    2009-07-01

    In this paper we analyze the actions carried out in Customer Care in order to improve the complaint's management system in an aeronautical company. The principles of knowledge management are taken as foundation in order to clarify the existing knowledge. A management system is designed based on knowledge of previous cases. Prior to enhance the organizations capacity and the efficiency of the process, its necessary to conduct a through re-engineering of the current process. A diagrammed turn breakdown techniques is used, brainstorming structure, the five questions, to generate the best alternatives. This big quantity of alternatives should be grouped in tasks using the affinity diagram or method Kawakita Jiro. This is achieved measurable improvements in service resolution and therefore an improvement in the products features. (Author) 7 refs.

  12. 精益六西格玛改进服务流程的实证分析%Empirical Analysis of Lean Six Sigma Improving Service Process

    Institute of Scientific and Technical Information of China (English)

    梁洨洁; 陈晓雯

    2014-01-01

    Lean Six Sigma (LSS) can improve the service process by using the VDMAIC. Taking Bank A for an example, in the remittance service of sales network, Bank A collects and analyzes data and utilizes the improved tools, which successfully optimizes the remittance business process, reduces the operating time, improve customer satisfaction and reduce the workload of clerks.%精益六西格玛通过收集客户之声、界定、测量、分析、改进和控制进行服务流程改进,深层挖掘银行业务的潜力,减少浪费。以A银行在营业网点的汇款业务为例,通过数据的采集以及分析,运用科学的改进工具,使得汇款业务流程进一步优化,业务操作时间减少,提高了银行顾客满意度,减小业务员的工作强度。

  13. A Case Study on Improving Intensive Care Unit (ICU) Services Reliability: By Using Process Failure Mode and Effects Analysis (PFMEA)

    Science.gov (United States)

    Yousefinezhadi, Taraneh; Jannesar Nobari, Farnaz Attar; Goodari, Faranak Behzadi; Arab, Mohammad

    2016-01-01

    Introduction: In any complex human system, human error is inevitable and shows that can’t be eliminated by blaming wrong doers. So with the aim of improving Intensive Care Units (ICU) reliability in hospitals, this research tries to identify and analyze ICU’s process failure modes at the point of systematic approach to errors. Methods: In this descriptive research, data was gathered qualitatively by observations, document reviews, and Focus Group Discussions (FGDs) with the process owners in two selected ICUs in Tehran in 2014. But, data analysis was quantitative, based on failures’ Risk Priority Number (RPN) at the base of Failure Modes and Effects Analysis (FMEA) method used. Besides, some causes of failures were analyzed by qualitative Eindhoven Classification Model (ECM). Results: Through FMEA methodology, 378 potential failure modes from 180 ICU activities in hospital A and 184 potential failures from 99 ICU activities in hospital B were identified and evaluated. Then with 90% reliability (RPN≥100), totally 18 failures in hospital A and 42 ones in hospital B were identified as non-acceptable risks and then their causes were analyzed by ECM. Conclusions: Applying of modified PFMEA for improving two selected ICUs’ processes reliability in two different kinds of hospitals shows that this method empowers staff to identify, evaluate, prioritize and analyze all potential failure modes and also make them eager to identify their causes, recommend corrective actions and even participate in improving process without feeling blamed by top management. Moreover, by combining FMEA and ECM, team members can easily identify failure causes at the point of health care perspectives. PMID:27157162

  14. Countering Craving with Disgust Images: Examining Nicotine Withdrawn Smokers' Motivated Message Processing of Anti-Tobacco Public Service Announcements.

    Science.gov (United States)

    Clayton, Russell B; Leshner, Glenn; Tomko, Rachel L; Trull, Timothy J; Piasecki, Thomas M

    2017-03-01

    There is a lack of research examining whether smoking cues in anti-tobacco advertisements elicit cravings, or whether this effect is moderated by countervailing message attributes, such as disgusting images. Furthermore, no research has examined how these types of messages influence nicotine withdrawn smokers' cognitive processing and associated behavioral intentions. At a laboratory session, participants (N = 50 nicotine-deprived adults) were tested for cognitive processing and recognition memory of 12 anti-tobacco advertisements varying in depictions of smoking cues and disgust content. Self-report smoking urges and intentions to quit smoking were measured after each message. The results from this experiment indicated that smoking cue messages activated appetitive/approach motivation resulting in enhanced attention and memory, but increased craving and reduced quit intentions. Disgust messages also enhanced attention and memory, but activated aversive/avoid motivation resulting in reduced craving and increased quit intentions. The combination of smoking cues and disgust content resulted in moderate amounts of craving and quit intentions, but also led to heart rate acceleration (indicating defensive processing) and poorer recognition of message content. These data suggest that in order to counter nicotine-deprived smokers' craving and prolong abstinence, anti-tobacco messages should omit smoking cues but include disgust. Theoretical implications are also discussed.

  15. Implementation of OGC Web Map Service Based on Web Service

    Institute of Scientific and Technical Information of China (English)

    JIA Wenjue; CHEN Yumin; GONG Jianya

    2004-01-01

    OGC Web Map Service is one kind of OGC Portrayal Services belongs to OGC Web Service model and it provides multi-platform interoperability of spatial data set. This paper presents a method for implementing OGC Web Map Service based on Web Service technique and introduces the detailed process.

  16. Distributed cognition and process management enabling individualized translational research: The NIH Undiagnosed Diseases Program experience

    Directory of Open Access Journals (Sweden)

    Amanda E Links

    2016-10-01

    Full Text Available The National Institutes of Health Undiagnosed Diseases Program (NIH UDP applies translational research systematically to diagnose patients with undiagnosed diseases. The challenge is to implement an information system enabling scalable translational research. The authors hypothesized that similarly complex problems are resolvable through process management and the distributed cognition of communities. The team therefore built the NIH UDP Integrated Collaboration System (UDPICS to form virtual collaborative multidisciplinary research networks or communities. UDPICS supports these communities through integrated process management, ontology-based phenotyping, biospecimen management, cloud-based genomic analysis, and an electronic laboratory notebook. UDPICS provided a mechanism for efficient, transparent, and scalable translational research and thereby addressed many of the complex and diverse research and logistical problems of the NIH UDP. Full definition of the strengths and deficiencies of UDPICS will require formal qualitative and quantitative usability and process improvement measurement.

  17. DSI: Distributed Service Integration for Service Grid

    Institute of Scientific and Technical Information of China (English)

    YANG GuangWen(杨广文); SHI ShuMing(史树明); WANG DingXing(王鼎兴); HUANG QiFeng(黄启锋); LIU XueZheng(刘学铮)

    2003-01-01

    This paper presents DSI, a distributed service discovery and integration utility for service grid. The goal of DSI is efficiently to improve service publishing, deletion and lookup,decentralized control, scalability, and availability. DSI comprises a logically global metadata pool and a double-layered DHT (Distributed Hash Table). Efficient service publishing and lookup are achieved by adopting DHT. Clean service deletion is guaranteed by time-stamping. And system availability is improved by replication combined with automatic indexer selection. Experiments show that DSI can achieve short response time, low processing cost and high availability.

  18. Deriving a research agenda for a financial service industry's methodology for carrying out business process re-engineering

    Directory of Open Access Journals (Sweden)

    Kader, I. A.

    2016-05-01

    Full Text Available Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR. This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others.

  19. Geospatial Services Laboratory

    Data.gov (United States)

    Federal Laboratory Consortium — FUNCTION: To process, store, and disseminate geospatial data to the Department of Defense and other Federal agencies. DESCRIPTION: The Geospatial Services Laboratory...

  20. Soil cover patterns and SOC dynamics impacts on the soil processes, land management and ecosystem services in Central Region of Russia

    Science.gov (United States)

    Vasenev, Ivan; Chernikov, Vladimir; Yashin, Ivan; Geraskin, Mikhail; Morev, Dmitriy

    2014-05-01

    In the Central Region of Russia (CRR) the soil cover patterns usually play the very important role in the soil forming and degradation processes (SFP & SDP) potential and current rates, soil organic carbon (SOC) dynamics and pools, greenhouse gases (GHG) emissions and soluble SOC fluxes that we need take into attention for better assessment of the natural and especially man-changed ecosystems' services and for best land-use practices development. Central Region of Russia is the biggest one in RF according to its population and role in the economy. CRR is characterized by high spatial variability of soil cover due to as original landscape heterogeneity as complicated history of land-use practices during last 700 years. Our long-term researches include the wide zonal-provincial set of representative ecosystems and soil cover patterns with different types and history of land-use (forest, meadow-steppe and agricultural ones) from middle-taiga to steppe zones with different level of continentality. The carried out more than 30-years region- and local-scale researches of representative natural and rural landscapes in Tver', Yaroslavl', Kaluga, Moscow, Vladimir, Saransk (Mordovia), Kursk, Orel, Tambov, Voronezh and Saratov oblasts give us the interregional multi-factorial matrix of elementary soil cover patterns (ESCP) with different soil forming and degradation processes rates and soil organic carbon dynamics due to regionally specific soil-geomorphologic features, environmental and dominated microclimate conditions, land-use current practices and history. The validation and ranging of the limiting factors of SFP and SDP develop¬ment, soil carbon dynamics and sequestration potential, ecosystem (agroecosystem) principal services, land functional qualities and agroecological state have been done for dominating and most dynamical components of ESCP regional-typological forms - with application of SOC structure analysis, regional and local GIS, soil spatial patterns detail

  1. Holding services to account

    OpenAIRE

    2008-01-01

    Background Recently, the frequency of audit inspections of health services for people with intellectual disability (ID) in the UK has increased, from occasional inquiries to a systematic audit of all services. From 2008, a process of continuous audit ‘surveillance’ of specialist health services is to be introduced. Similar regimes of inspection are in place for social care services. Aim To explore the conceptual positions which inform audit, through detailed examination of the investigation i...

  2. Services in innovation - Innovation in services

    OpenAIRE

    Hauknes, Johan

    1998-01-01

    There has been a considerable gap between efforts to understand innovation and other change processes, and ongoing structural changes in national economies. The SI4S project has aimed at developing concepts, empirical evidence and proposals for practical action concerning the role of services in European innovation systems. The general objectives were to map, understand and analyse the changing role of services and service innovations as users, carriers, shapers and sources of innovations in ...

  3. Mechanical Service; Service Mechanique

    Energy Technology Data Exchange (ETDEWEB)

    Alliaume, T.; Benoit, A.; Bonin, H.; Ducimetiere, D.; Essertaize, D.; Gelin, G.; Guillot, G.; Lemoine, C.; Mabo, J.C.; Mounier, F.; Tissot, S.; Verdier, G. [Inst. de Physique Nucleaire, Lyon-1 Univ., 69 - Villeurbanne (France)

    1998-12-31

    The service studies the mechanical part of the experiment or detectors used by the physics groups in collaboration with the physicists, engineers and the technicians of the experiment assistance group as well as with other technical groups. The mechanical service was implied in the following projects: CMS, VIRGO (the IGISOL ion guide chamber), PIAFE, NA50 (reaction chamber, metallic cluster source), ORION, SICANE, EDELWEISS II 2 figs.

  4. 某三甲医院病案复印服务流程再造的实证分析%An Empirical Analysis of the Process Reengineering in a Hospital Medical Record Service

    Institute of Scientific and Technical Information of China (English)

    孔德香; 李建; 杜静; 李燕

    2015-01-01

    Challenges arise to the hospital information management when there are institutionalized conflict with the patient 's medical record photocopying services and the conflict between shortage of investment services and the increasing workload. A-doption of process reengineering method is one of the ways to achieve the purpose of the service. Through a empirical analysis for a hospital in Jiangsu Province, it is found that process reengineering services can be achieved by reducing and simplifying the process chain and upgrading service efficiency, thereby improving service trips per unit time and increasing the amount of photocopying services.%病案复印服务的制度化与服务效率的矛盾及服务投入不足与日益工作量增长的矛盾对医院信息化管理提出了挑战。采用流程再造方法是实现服务宗旨的途径之一。通过对江苏省某三甲医院的实证分析,流程再造可以通过减少和简化服务流程环节,提高服务效率,从而提高单位时间内服务人次,实现复印服务量的增加。

  5. Study on dynamic services composition of web services based on BPEL

    Science.gov (United States)

    Gao, Jinyue; Huang, Fei; Zhang, Gongxuan

    2013-12-01

    From the core concepts of SOA (Service-Oriented Architecture) ——"Service" starting the service composition is discussed in detail, from the service relationships network modeling, services dynamic composition approach based on Business Process Execution Language BPEL (Business Process Execution Language) is proposed in this paper, meanwhile two concepts of service agent and service quality are described, which achieve the service process dynamic execution.

  6. 12 CFR 7.5007 - Correspondent services.

    Science.gov (United States)

    2010-01-01

    ... provision of computer networking packages and related hardware; (b) Data processing services; (c) The sale... marketing of products and processing services for transactions conducted at electronic terminal devices; (e...; and (i) Digital certification authority services....

  7. Improving Tradecraft of Services Acquisition

    Science.gov (United States)

    2015-08-01

    Logistics Management Services , Equipment Related Services , Electronics and Communication Services , Medical Services , and Facilities Related Defense AT&L...Acquisition University (DAU) Service Acquisition Process for standardization. This seven step, team-focused approach relies on market research...detailed in BBP 3.0. Training and Tools BBP 1.0 and 2.0 rightly noted that services are required and overseen by DoD personnel that often are not

  8. Customer Complaint Behaviour in Service

    OpenAIRE

    Tronvoll, Bård

    2008-01-01

    It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfacti...

  9. The use of outcome and process indicators to incentivize integrated care for frail older people: a case study of primary care services in Sweden

    Directory of Open Access Journals (Sweden)

    Anders Lars Anell

    2014-12-01

    Full Text Available Background: A number of reforms have been implemented in Swedish health care to support integrated care for frail older people and to reduce utilization of hospital care by this group. Outcomes and process indicators have been used in pay-for-performance (P4P schemes by both national and local governments to support developments.Objective: To analyse limitations in the use of outcome and process indicators to incentivize integrated care for elderly patients with significant health care needs in the context of primary care.Method: Data were collected from the Region Skåne county council. Eight primary care providers and associated community services were compared in a ranking exercise based on information from interviews and registered data. Registered data from 150 primary care providers were analysed in regression models.Results and conclusion: Both the ranking exercise and regression models revealed important problems related to risk-adjustment, attribution, randomness and measurement fixation when using indicators in P4P schemes and for external accountability purposes. Instead of using indicators in incentive schemes targeting individual providers, indicators may be used for diagnostic purposes and to support development of new knowledge, targeting local systems that move beyond organizational boundaries.

  10. Service Gateway

    Institute of Scientific and Technical Information of China (English)

    WANG Guozhong; HOU Gang; HUANG Zeqing

    2003-01-01

    This article focuses on the service gateway which implements the Open Service gateway Initiative (OSGI), it manages voice, data, Internet, and multimedia communications to and from the home, office and other locations. This service gateway can also function as an application server for a range of high value services such as energy management and control, safety and security services, health care monitoring services, device control and maintenance, electronic commerce services and more.

  11. Data mining for service

    CERN Document Server

    2014-01-01

    Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous, complex, distributed, etc. Data mining is a series of processes which include collecting and accumulating data, modeling phenomena, and discovering new information, and it is one of the most important steps to scientific analysis of the processes of services.  Data mining application in services requires a thorough understanding of the characteristics of each service and knowledge of the compatibility of data mining technology within each particular service, rather than knowledge only in calculation speed and prediction accuracy. Varied examples of services provided in this book will help readers understand the relation between services and data mining technology. This book is intended to stimulate interest among researchers and practitioners in the relation between data mining technology and its application to ...

  12. Arquitectura orientada a servicios para software de apoyo para el proceso personal de software A service oriented architecture for the implementation of the personal software process

    Directory of Open Access Journals (Sweden)

    Erick Salinas

    2011-06-01

    Full Text Available El presente trabajo describe una arquitectura orientada a servicios para un software que tiene como objetivo facilitar la implementación de un Proceso Personal de Software en un equipo de desarrollo u organización. Entre las características que posee este software y que son relevantes de mencionar están las de entregar extensibilidad e independencia, esto se ve reflejado en la facilidad para agregar nuevas herramientas al proceso de desarrollo de software integradas al Proceso Personal de Software con un máximo de independencia de sistemas operativos y lenguajes de programación. El software implementado realiza la recolección de los datos necesarios para el Proceso Personal de Software casi completamente automática, considerando que el administrador solamente clasifica los errores que pueden ocurrir cuando se utiliza algún lenguaje de programación en particular, entre otras pequeñas tareas. Esta facilidad de uso hace que la implementación del Proceso Personal de Software se realice exitosamente con un bajo esfuerzo requerido por los integrantes del equipo de desarrollo.This work describes a service oriented architecture of a software application that facilitates the implementation of the Personal Software Process by a development team or an organization. Some of the characteristics of this software and which are important to mention are extensibility and technical environment independence. These characteristics facilitate the process of adding new tools to the software development process integrating them to the Personal Software Process independently of the operating systems and programming languages being used. The implemented software undertakes the data collection necessary to the Personal Software Process almost automatically, since the administrator must only classify the errors that may occur when a particular programming language is used, among other small tasks. This ease of use approach helps to make the implementation of

  13. A Community-Based, Technology-Supported Health Service for Detecting and Preventing Frailty among Older Adults: A Participatory Design Development Process.

    Science.gov (United States)

    van Velsen, Lex; Illario, Maddalena; Jansen-Kosterink, Stephanie; Crola, Catherine; Di Somma, Carolina; Colao, Annamaria; Vollenbroek-Hutten, Miriam

    2015-01-01

    Frailty is a multifaceted condition that affects many older adults and marks decline on areas such as cognition, physical condition, and nutritional status. Frail individuals are at increased risk for the development of disability, dementia, and falls. There are hardly any health services that enable the identification of prefrail individuals and that focus on prevention of further functional decline. In this paper, we discuss the development of a community-based, technology-supported health service for detecting prefrailty and preventing frailty and further functional decline via participatory design with a wide range of stakeholders. The result is an innovative service model in which an online platform supports the integration of traditional services with novel, Information Communication Technology supported tools. This service is capable of supporting the different phases of screening and offers training services, by also integrating them with community-based services. The service model can be used as a basis for developing similar services within a wide range of healthcare systems. We present the service model, the general functioning of the technology platform, and the different ways in which screening for and prevention of frailty has been localized. Finally, we reflect on the added value of participatory design for creating such health services.

  14. A Community-Based, Technology-Supported Health Service for Detecting and Preventing Frailty among Older Adults: A Participatory Design Development Process

    Directory of Open Access Journals (Sweden)

    Lex van Velsen

    2015-01-01

    Full Text Available Frailty is a multifaceted condition that affects many older adults and marks decline on areas such as cognition, physical condition, and nutritional status. Frail individuals are at increased risk for the development of disability, dementia, and falls. There are hardly any health services that enable the identification of prefrail individuals and that focus on prevention of further functional decline. In this paper, we discuss the development of a community-based, technology-supported health service for detecting prefrailty and preventing frailty and further functional decline via participatory design with a wide range of stakeholders. The result is an innovative service model in which an online platform supports the integration of traditional services with novel, Information Communication Technology supported tools. This service is capable of supporting the different phases of screening and offers training services, by also integrating them with community-based services. The service model can be used as a basis for developing similar services within a wide range of healthcare systems. We present the service model, the general functioning of the technology platform, and the different ways in which screening for and prevention of frailty has been localized. Finally, we reflect on the added value of participatory design for creating such health services.

  15. A Community-Based, Technology-Supported Health Service for Detecting and Preventing Frailty among Older Adults: A Participatory Design Development Process

    Science.gov (United States)

    van Velsen, Lex; Illario, Maddalena; Jansen-Kosterink, Stephanie; Crola, Catherine; Di Somma, Carolina; Colao, Annamaria; Vollenbroek-Hutten, Miriam

    2015-01-01

    Frailty is a multifaceted condition that affects many older adults and marks decline on areas such as cognition, physical condition, and nutritional status. Frail individuals are at increased risk for the development of disability, dementia, and falls. There are hardly any health services that enable the identification of prefrail individuals and that focus on prevention of further functional decline. In this paper, we discuss the development of a community-based, technology-supported health service for detecting prefrailty and preventing frailty and further functional decline via participatory design with a wide range of stakeholders. The result is an innovative service model in which an online platform supports the integration of traditional services with novel, Information Communication Technology supported tools. This service is capable of supporting the different phases of screening and offers training services, by also integrating them with community-based services. The service model can be used as a basis for developing similar services within a wide range of healthcare systems. We present the service model, the general functioning of the technology platform, and the different ways in which screening for and prevention of frailty has been localized. Finally, we reflect on the added value of participatory design for creating such health services. PMID:26346580

  16. High availability IT services

    CERN Document Server

    Critchley, Terry

    2014-01-01

    This book starts with the basic premise that a service is comprised of the 3Ps-products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases the potential for service failure for reasons beyond just hardware and software; the concept of logical outages. High Availability IT Services details the considerations for designing and running highly available ""services"" and not just the systems

  17. An Analysis of Embedded Knowledge Service Oriented to Interdisciplinary Team Innovation Process%面向跨学科团队创新过程的嵌入式知识服务研究

    Institute of Scientific and Technical Information of China (English)

    曾子明; 周知

    2016-01-01

    文章分析跨学科团队在创新过程中不同阶段的需求特点,在此基础上整体构建面向跨学科团队的嵌入式知识服务体系,并针对创新过程各阶段,提出具体的知识服务流程,为跨学科团队的知识服务工作开展提供参考。%This paper analyzes the process of innovation of interdisciplinary team, on this basis, designs the overall embedded knowledge service system for interdisciplinary team. And according to the process of the inno-vation, propose the specific knowledge service process, in order to provide reference for the knowledge service work of interdisciplinary team.

  18. The Competitive Advantage: Client Service.

    Science.gov (United States)

    Leffel, Linda G.; DeBord, Karen B.

    The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…

  19. FAX SERVICE

    CERN Multimedia

    Telephone Service

    2002-01-01

    As from 1st of July 2002, responsibility for running the Fax Service will be transfered to the Printer Service. Future requests for machines, toner and breakdown should be sent to Printer.Support@cern.ch - tel 78888. Telephone Service

  20. Business Process Flow Diagrams in Tissue Bank Informatics System Design, and Identification and Communication of Best Practices: The Pharmaceutical Industry Experience.

    Science.gov (United States)

    McDonald, Sandra A; Velasco, Elizabeth; Ilasi, Nicholas T

    2010-12-01

    Pfizer, Inc.'s Tissue Bank, in conjunction with Pfizer's BioBank (biofluid repository), endeavored to create an overarching internal software package to cover all general functions of both research facilities, including sample receipt, reconciliation, processing, storage, and ordering. Business process flow diagrams were developed by the Tissue Bank and Informatics teams as a way of characterizing best practices both within the Bank and in its interactions with key internal and external stakeholders. Besides serving as a first step for the software development, such formalized process maps greatly assisted the identification and communication of best practices and the optimization of current procedures. The diagrams shared here could assist other biospecimen research repositories (both pharmaceutical and other settings) for comparative purposes or as a guide to successful informatics design. Therefore, it is recommended that biorepositories consider establishing formalized business process flow diagrams for their laboratories, to address these objectives of communication and strategy.

  1. Rethinking Library Service: Improving the User Experience with Service Blueprinting

    Science.gov (United States)

    Pretlow, Cassi; Sobel, Karen

    2015-01-01

    Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

  2. Medical Services: Ophthalmic Services

    Science.gov (United States)

    2007-11-02

    Atlan- tic Treaty Organization (NATO) nations and of other officially rec- ognized foreign military personnel at military installations within the...representatives of religious groups, celebrities, and enter- tainers; representatives of the United Service Organization( USO ), other social agencies, and...from DOD, or from one of the military depart- ments, to visit military commands overseas. b. Dependents of USO oversea area executives, club directors

  3. Service Modularity

    DEFF Research Database (Denmark)

    Avlonitis, Viktor; Hsuan, Juliana

    2015-01-01

    The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science...... in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse...

  4. Web Services Integration on the Fly

    Science.gov (United States)

    2008-12-01

    22 K. WEB SERVICES CHOREOGRAPHY DESCRIPTION LANGUAGE (WS-CDL...Intelligent Framework WSBPEL Web Services Business Process Execution Language WS-CDL Web Services Choreography Description Language WSDL Web...Language (WSBPEL) is a related technology addressing service orchestration. Web Services Choreography and Web Services Security are important areas

  5. A Psychophysiological Study of Processing HIV/AIDS Public Service Announcements: The Effects of Novelty Appeals, Sexual Appeals, Narrative Versus Statistical Evidence, and Viewer's Sex.

    Science.gov (United States)

    Zhang, Jueman Mandy; Chen, Gina Masullo; Chock, T Makana; Wang, Yi; Ni, Liqiang; Schweisberger, Valarie

    2016-07-01

    This study used self-reports and physiological measures-heart rate (HR) and skin conductance level (SCL)-to examine the effects of novelty appeals, sexual appeals, narrative versus statistical evidence, and viewer's sex on cognitive and emotional processing of HIV/AIDS public service announcements (PSAs) among heterosexually active single college students. Novelty or sexual appeals differently affected self-reported attention and cognitive effort as measured by HR. High- rather than low-novelty HIV/AIDS PSAs, perceived as more attention-eliciting, did not lead to more cognitive effort. High- rather than low-sex HIV/AIDS PSAs, not perceived as more attention-eliciting, led to more cognitive effort as reflected by greater HR deceleration. Novelty or sexual appeals also affected self-reported emotional arousal and SCL differently. HIV/AIDS PSAs with high rather than low levels of novelty or sexual appeals led to greater self-reported arousal, but not greater SCL. Message evidence interacted with message appeals to affect cognitive effort. Participants exerted greater cognitive effort during high- rather than low-novelty narrative HIV/AIDS PSAs, and during low- rather than high-novelty statistical ones. The advantage of high over low sexual appeals was more obvious in statistical than in narrative HIV/AIDS PSAs. Males reported greater emotional arousal than females during high- rather than low-sex HIV/AIDS PSAs.

  6. E-Commerce B2B Influences in the Process of After-Sales Service in Capital Assets Segment: A Case Study in a Representative Heavy Equipment Company

    Directory of Open Access Journals (Sweden)

    Tiago Correa do Amaral

    2015-06-01

    Full Text Available Competitive strategies are identified as guiding and divergent points between the companies, which in turn ensures the development of the market. More specifically in the capital assets sector, the need to differentiate into support translates into the requirement in machine availability, because only then can provide the return on investment in the acquisition of equipment. The attention in after sales, which aims to support the product in operating condition, is a long-term relationship and that should be performed with excellence in order to provide safety and confidence and, consequently, customer loyalty. The agility of this support and the provisioning of fast solutions is essential for the consumer. Therefore the hypothesis that e-commerce can add value in this process was tested in a representative company of heavy equipment over 70 years market. The study has been driven through exploratory interviews with professionals who work directly in customer relations the heavy equipment segment for construction. Therefore, the aim of this work was to identify how e-commerce can influence the quality of care, response speed and cost savings during the service in after sales in B2B relationships. The results show that the implementation of an information technology tool, such as electronic commerce, can provide a competitive advantage through a more assertive care and optimized in after sales.

  7. Performance evaluation of services quality in higher education institutions using modified SERVQUAL approach with grey analytic hierarchy process (G-AHP) and multilevel grey evaluation

    OpenAIRE

    2014-01-01

    In today’s climate of fierce competition, there is a necessity to pay especial attention on customer demands either in manufacturing or service sector. Managers in service sector are under pressure in terms of environmental factors, they focus on customers’ satisfaction and this has led to the continuous improvement in the performance of service organizations. Meanwhile, customers’ expectations should be properly understood and measured. There have been various efforts to measure the quality ...

  8. Building Service Provider Capabilities

    DEFF Research Database (Denmark)

    Brandl, Kristin; Jaura, Manya; Ørberg Jensen, Peter D.

    In this paper we study whether and how the interaction between clients and the service providers contributes to the development of capabilities in service provider firms. In situations where such a contribution occurs, we analyze how different types of activities in the production process...... of the services, such as sequential or reciprocal task activities, influence the development of different types of capabilities. We study five cases of offshore-outsourced knowledge-intensive business services that are distinguished according to their reciprocal or sequential task activities in their production...... process. We find that clients influence the development of human capital capabilities and management capabilities in reciprocally produced services. While in sequential produced services clients influence the development of organizational capital capabilities and management capital capabilities....

  9. Foundations in Student Services and Special Education Administration: A Pedagogical Process to Promote Leadership for Social Justice in K-12 Schools

    Science.gov (United States)

    Frattura, Elise M.

    2006-01-01

    This article focuses from a critical perspective on the pedagogical foundations of a course on educational leadership of student services and special education administration. Additionally, it explores the ability of teaching the "practical application" of administering K-12 special education and student services using critical discourse…

  10. ServiceBlueprinting as a service management tool in radiology

    Energy Technology Data Exchange (ETDEWEB)

    Maurer, Martin H., E-mail: martin.maurer@charite.de; Hamm, Bernd; Teichgraeber, Ulf

    2011-09-15

    Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.

  11. THEORETICAL-METHODOLOGICAL SUBSTANTIATION OF THE PROCESS OF FORMATION OF CIVIL POSITION OF CADETS OF EDUCATIONAL INSTITUTIONS OF RUSSIAN FEDERAL PENITENTIARY SERVICE

    Directory of Open Access Journals (Sweden)

    A. Yu. KUZHEKOV

    2016-01-01

    Full Text Available The article is devoted to the moral and legal education of cadets of educational institutions of the Federal Penitentiary Service of Russia as the main tool for shaping their sustainable citizenship. The author touches upon the historical aspects of the problem, it is concluded that the traditional means of education suppressed personality, being based on the authoritarian nature of the pedagogical relationship. It is stated  that the timely realization of studying the essence of the unity of the content of morality and law, what is happening on the emotional and rational levels, contributes to the disparate mix of individual knowledge and understanding of the complex moral and legal convictions. The author notes that the effectiveness of the process of formation of civil position effectively revealed through strategic (compliance with the rules of interaction of teachers, students, parents on the humanization of life educational organization, ensuring their joint moral and legal activities, the practical organization of students of life and especially tactical objectives (performance cadets duties at the university and outside it, the protection of their rights and freedoms, the practical organization of joint activities in the dyad "teacher-student", their interaction analysis in the organization of events on legal education, compliance with the established rules and standards in the development of university traditions, ways to overcome the stereotype of no confidence moral and legal education of cadets. The author concludes that the presented theoretical and methodological structure of the study will provide the necessary empirical basis of research and will be a guarantee of its effectiveness and usefulness. 

  12. Dosimetry Service

    CERN Multimedia

    Dosimetry Service

    2005-01-01

    Please remember to read your dosimeter every month at least once and preferably during the first week. A regular read-out is indispensable in order to ensure a periodic monitoring of the personal dose. You should read your dosimeter even if you have not visited the controlled areas. If you still have the old dosimeter (film badge), please send it immediately for evaluation to us (Bdg 24 E-011). After January 2005 there will be no developing process for the old film system. Information for Contractors: Please remember also to bring the form ‘Confirm Reception of a CERN Dosimeter' signed with ‘Feuille d'enregistrement du CERN'. Without these forms the dosimeter cannot be assigned. Thank you for your cooperation. Dosimetry Service Tel 767 2155 http://cern.ch/rp-dosimetry

  13. The Use of Decision Support Systems to Innovate the Process of Contracting for Goods and Services at the Marine Corps Eastern Recruiting Region Regional Contracting Office

    Science.gov (United States)

    2001-12-01

    Changing process sequence, or enabling parallelism Tracking Closely monitoring process status and objects Analytical ...Control Boarding Process,” Master’s Thesis, Naval Postgraduate School, June 2000. 4. Grandrath, William E., “ Businesss Process Reform at Marine

  14. A Service Design Oriented Web Services Composite Platform

    Institute of Scientific and Technical Information of China (English)

    2006-01-01

    In order to realize flexible, adaptable, extensible, efficient, and user-friendly service composition, we propose a service design oriented Web Service composite platform (SDOWSCP) and a service composition mechanism called composed-service-requestor-oriented service composition (OBSDOSC). SDOWSCP imports ontology into UDDI to define and annotate services in a flexible and intuitive manner and employs a concept of bond as a solution to the process heterogeneity. OBSDOSC is proposed in order to do some efforts to overcome some defects which current design tools usually have such as not user-friendly and too professional. This paper proposes a pattern which describes the basic features of semi-automatic composite mode, discusses the whole lifetime of composed service and highlights how to lessen the descriptive heterogeneity and process heterogeneity and how to facilitate the design of composing a service.

  15. Cloud Computing Services Accounting

    Directory of Open Access Journals (Sweden)

    Igor Ruiz-Agundez

    2012-06-01

    Full Text Available Cloud computing provides a new promising parading to offer services. It brings the opportunity to develop new business models in the Internet. Classic accounting solutions fail to full fill the new requirements of these services due to their structural design. To understand these new constrains, we study the different actors and processes that interact in the Internet Economics. Specifically, we focus on cloud computing introducing a methodology that allows the deployment of cloud services. Further, we present an Infrastructure as a Service (IaaS use case that applies the proposed system.

  16. Modeling of Logistics Service and Supply Chain Operation Process with Value Orientation%面向价值的物流服务供应链运作过程建模方法

    Institute of Scientific and Technical Information of China (English)

    金铮; 李天阳

    2016-01-01

    Value creation is the main target of the logistics service supply chain of an enterprise. In this paper, in order to realize the optimized logistics service supply chain operation management centered on value, we proposed the value-oriented modeling method and then relying on the model, business process and value-annotated PCN diagram, used the demand analysis model, service positioning and lean model and service dispatching and implementation model to depict the operation of the logistics service supply chain from different angles and quantify the value creation, transfer, decomposition and exchange processes of the business processes. At the end, in the case of the maritime logistics service chain, we demonstrated the validity of the method proposed.%价值创造是企业运作物流服务供应链的主要目标。为了实现以价值为核心的物流服务供应链优化运作管理,提出了面向价值的服务供应链运作过程建模方法,依托物流服务供应链模型、业务过程与价值标注的PCN图,使用需求分析模型、服务定位与精益模型、服务调度执行模型从不同的角度刻画物流服务供应链运作及量化业务过程服务价值的创造、传递、分解与交换。最后以海运物流服务链为例,验证了所提方法的有效性。

  17. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  18. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.

    Science.gov (United States)

    Liao, Hui; Toya, Keiko; Lepak, David P; Hong, Ying

    2009-03-01

    Extant research on high-performance work systems (HPWSs) has primarily examined the effects of HPWSs on establishment or firm-level performance from a management perspective in manufacturing settings. The current study extends this literature by differentiating management and employee perspectives of HPWSs and examining how the two perspectives relate to employee individual performance in the service context. Data collected in three phases from multiple sources involving 292 managers, 830 employees, and 1,772 customers of 91 bank branches revealed significant differences between management and employee perspectives of HPWSs. There were also significant differences in employee perspectives of HPWSs among employees of different employment statuses and among employees of the same status. Further, employee perspective of HPWSs was positively related to individual general service performance through the mediation of employee human capital and perceived organizational support and was positively related to individual knowledge-intensive service performance through the mediation of employee human capital and psychological empowerment. At the same time, management perspective of HPWSs was related to employee human capital and both types of service performance. Finally, a branch's overall knowledge-intensive service performance was positively associated with customer overall satisfaction with the branch's service.

  19. Service Innovations

    DEFF Research Database (Denmark)

    Sørensen, Lene Tolstrup; Nicolajsen, Hanne Westh

    2010-01-01

    This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services....

  20. 优质护理服务背景下急诊服务流程优化与创新%Emergency process optimization and innovation under the background of high quality nursing service

    Institute of Scientific and Technical Information of China (English)

    石爱丽; 蔡文伟; 庞凌霄

    2013-01-01

    Through evaluating the weak points and hidden threats in the existing emergency service process, emergency process has been optimized. The main measures includes innovating emergency service mode, executing treatment first settlement latter process by the support of information technology, establishing and implementing key point nursing service standards, implementing emergency nursing group responsibilities and building triage and rescuing patient information network. After process optimization, waiting time, especially drug use time and blood test report time is significantly shortened (P<0.05) in emergency service. Patient satisfaction rate on emergency service increases and complaint rate declines.emergency patients experienced a greatly shortened treatment time. emergency.%  通过评估原有急诊服务流程薄弱点和隐患环节,进行急诊服务流程优化实践,措施包括:利用现代信息手段,对急诊就诊服务模式进行创新,实行“先诊疗后结算”;建立和落实关键点护理服务规范;实行急救护理小组责任制;预检分诊和抢救患者信息网络化.流程优化后,急诊患者就诊耗费时间缩短,尤其是用药时间及血验单报告时间明显缩短(P<0.05),急诊患者满意度明显提高,患者投诉率下降.

  1. Web服务组合中业务流程演化影响范围判定方法%Decision method for affected scope of business process evolution in Web service composition

    Institute of Scientific and Technical Information of China (English)

    尤殿龙; 申利民; 刘芳

    2013-01-01

    Aiming at the unknowable characteristic for each other's internal business processes of the services involved in the evolution,the types of evolution were decided based on the service changes in the internal business processes before and after the evolution according to open-bisimulation theory.By judging the attachment services at the precursor states sets or the subsequent states sets of the affected state nodes in the internal business process,the involved services was decided.By calculating the boundary of business process evolution's effect in internal services,the evolved scope of each service was decided,and the affected scope of business process evolution in service composition was further obtained.For the above questions,the decision rules and algorithms were given to ensure that the evolution was taken place only in the affected area and all the state nodes affected were evolved.%针对组合业务流程中各参与演化的服务对彼此内部业务流程不可知的特点,依据互模拟理论,以服务在演化前后内部业务流程的变化特点判定演化类型;通过判定内部业务流程中受影响状态节点的前驱状态集或后继状态集的归属服务来确定受波及的服务;通过计算服务内部业务流程演化影响范围的边界得出单个服务的受影响范围,进而得出服务组合中业务流程演化的影响范围.针对以上问题,给出了其判定规则和算法,使得演化仅在受波及区域内发生,并且所有受影响的状态节点都可能参与演化.

  2. 服务转型背景下制造企业知识管理架构与流程研究%Study on Framework and Process of Knowledge Management for Manufacturing Enterprises in the Context of Service Transition

    Institute of Scientific and Technical Information of China (English)

    姜黎辉

    2016-01-01

    中国制造企业服务转型是国际产业竞争的必然结果。实践证明,服务转型之路充满荆棘,许多制造企业服务创新方式随意且散乱,过度复杂化的服务业务造成服务绩效不佳。服务转型的过程实质上是制造企业知识重构过程,知识管理在服务转型过程中发挥着关键作用。首先归纳出当前制造企业服务“转型综合症”主要特征,结合实际案例,系统研究制造企业服务知识的管理架构与流程,在此基础上重点探讨服务创意知识、服务商业模式知识以及服务流程知识的产出方式。研究表明,建立与服务转型发展轨迹高度契合且能覆盖服务转型不同发展阶段的服务知识管理体系对制造企业具有重要的战略意义。%Service transition of Chinese manufacturers is the inevitable result of international industrial competition.The practice proves service transition roads of manufacturers are full of thorns.The innovation modes of some manufacturers are random and messy.Excessive complexity of service creates poor performance.The process of service transition is the process of knowledge reconstruction.Knowledge management plays a key role in the service transition process.The main characteristics of current “transition syndrome”are summarized.The structure and process of service knowledge manage-ment are discussed based on cases.The output mode of creative knowledge,business model knowledge and operation process knowledge are analyzed.The research shows that it has important significance for manufacturers to establish knowl-edge management system suitable for different stages of service transition.

  3. IGP Services

    Science.gov (United States)

    Smith, Warren

    2003-01-01

    The goal is location-independent computing. Implementing a set of services to satisfy this goal, build upon the GLOBUS toolkit services, and implementing with OGSA. Current status includes: Event service, Job manager, Resource selector and Broker, Next versions in development.Development includes: Monitoring and testing, Portability manager, Performance prediction, Dynamic accounting, and MDS evaluation.

  4. Service Innovation and Customers’ Involvement in Service Industry in Kosovo

    Directory of Open Access Journals (Sweden)

    MSc. Vjosa Mullatahiri

    2014-06-01

    Full Text Available New developments in the economic arena and rapid technological changes have shifted the economic power from company to customer. As a result, companies changed their approach toward customers’ involvement in new product and/or service development. Usually, innovations are driven by inventions. But not all inventions are successful innovations. Hence, to be successful, inventions should be explored to meet customer needs and demands, and commercialized to make the company profitable (DTI - Occasional Paper No 9, 2007. According to Lowe and Marriott (2006 the innovation is a process of creating and transforming products, services, and organizational processes that are crucial for companies who want to compete in a highly dynamic and competitive market. In this regard, the paper aims to explore the interrelation between market and innovation in services industry, whilst analyzing both customers’ impact in new service development (NSD and Kosovo’s service providers approach in including customers in service development processes. The findings highlight an increased customer power over the NSD processes as a result of their demand and unwillingness to bear the cost of or experiment with new, untested services. Given these developments service providers have started to change their approach of creating and transforming services, namely by involving customers in the service design and development processes, in order to stimulate interest for using and willingness to pay for new service.

  5. A Review on Motivation, Process and Performance of Service Innovation in Manufacturing Enterprise%制造业企业服务创新—动因、过程和绩效研究综述

    Institute of Scientific and Technical Information of China (English)

    赵益维; 陈菊红; 王命宇; 张雅琪; 冯庆华

    2013-01-01

    服务创新是制造业企业应对服务型经济的发展策略.本文对制造业企业服务创新的基本概念和动因、制造业企业服务创新过程,以及服务创新绩效等领域相关研究分别做了简单述评,以期抛砖引玉,推动理论界对制造业企业的服务创新问题进行更为深入的研究.%Service innovation is a development strategy which manufacturing enterprises cope with service-oriented economic. The paper starts from concept and motivation of service innovation in manufacturing enterprises, and focuses on process and performance of service innovation in manufacturing enterprise. It is beneficial for future theoretical study and plays a fundamental role in enriching the theories of service innovation in manufacturing enterprises.

  6. 基于用户知识管理的图书馆服务创新过程模型研究%Research of Library Service Innovation Process Model Based on User Knowledge Management

    Institute of Scientific and Technical Information of China (English)

    刘勐

    2012-01-01

      知识经济时代,用户知识是图书馆服务创新的基石,用户知识管理正日益成为图书馆服务创新战略成功实施的关键。在对图书馆用户知识管理概念进行界定的基础上,论文分析了用户知识管理对服务创新的影响,构建了基于用户知识管理的图书馆服务创新过程模型,并对服务创新过程模型的四个阶段,即服务创新概念产生、设计、营销、评估进行了详细分析。%  In the era of knowledge economy, user knowledge is the cornerstone of service innovation in a library, and user knowledge management is becoming the key to the successful implementation of library service innovation strategy. Based on concept definition of us-er knowledge management, the paper analyzes its impact on service innovation, constructs the library service innovation process model based on user knowledge management, and analyzes the four stages in the model in detail, including the new concept formation, design, marketing, and assessment of library service innovation.

  7. Modelamiento dinámico y estático del proceso de coreografía de servicios web Static and dinamic modeling of web services choreography process

    Directory of Open Access Journals (Sweden)

    Jorge E. Giraldo Plaza

    2009-07-01

    Full Text Available La coreografía de servicios web se encarga de la definición de la vista global de un proceso de composición de servicios; en esta definición se identifica los componentes y sus distintas interacciones. La coreografía puede ser definida teniendo en cuenta sus aspectos estáticos y dinámicos. La vista estática está definida por el orden funcional requerido por el servicio compuesto. La vista dinámica se enfoca en las interacciones entre los servicios, ya que a través de estas se intercambia información. En este artículo se presenta un modelamiento a la coreografía de servicios web, con el fin de ser solucionada por medio de definición de restricciones.The web services choreography defined a global view of web services composition process. In this definition, components and diverse interactions are identified. The choreography can be defined keeping in mind its statics and dynamic aspects. The static view is defined by the functional order required by the compound service. The dynamic view is focused on the interactions among services, because through them, information is exchanged. This paper shows a modelling to the web services choreography to be solved based in constraints.

  8. Research on Supply of Public Services in the Process of Transition of Our Government%我国政府在转型过程中的公共服务供给研究

    Institute of Scientific and Technical Information of China (English)

    王阳

    2013-01-01

      当前随着人民生活水平提高,公众对公共服务的需求不断增长。我国在建成服务型政府的目标下,不断深化行政改革,增强公众服务的供给能力。着重分析政府在转型过程中公共服务供给所出现的问题,并从内部体制改革、民营化改革和监管体系的完善三个大方面探索政府有效提供公共服务的路径。%  With the improvement of the level of people's living, the public demand for public services is growing. In China, under the goal of building a service-oriented government, the government is deepening administrative reform, strengthening the supply ability of public service.This paper focuses on the provision of public services in the process of transformation problems, and looking for the path to explore the effective delivery of public services from three respects which are the inner system reform, the privatization reform and the improvement of the regulatory system.

  9. Trusted Translation Services

    Science.gov (United States)

    Atif, Yacine; Serhani, Mohamed Adel; Campbell, Piers; Mathew, Sujith Samuel

    Administering multilingual Web sites and applications reliably, involves interconnected and multipart tasks, where trust in the involved parties and content translation sources is paramount. Published Web sites may reflect content from databases, content management systems and other repositories to manage related Web content. But a Web site mirrored wholly or selectively onto a target language version requires streamlined trusted processes. Traditionally, files are translated and transferred via FTP, e-mail, or other communication means. Similarly, translation instructions are communicated between involved parties through verbal instruction, e-mail, and instruction files lead to a variety of inconsistencies and lack of trust in the translation process. This paper proposes a Web service approach to streamline the translation processes and an integration of trust properties in the proposed translation Web services. Web Services have been instrumental in handling problems inherent to systems integration, allowing web-based systems to converse and communicate data automatically. The OASIS Translation Web Services Technical Committee has released a standard way for Web Services to serve the translation and localization business. This article proposes a framework to centralize translation services at a reputable source providing a workflow and a mechanism to quantify service trust. An implementation of the framework is also described in the context of a localization case study.

  10. Cooperation for Innovation in Services

    DEFF Research Database (Denmark)

    Pyka, Andreas; Schön, Benjamin; Windrum, Paul

    to analyze innovation processes and economic development. In particular, the theories of innovation systems as well as the theory of technological regimes are well suited for an immediate integration of our service-oriented theories. This demonstrates the broad connectivity of our theoretical framework......Services play a major role for wealth creation and employment in all European economies. The modern service industries are knowledge-intensive, the services produced are complex and the actors involved in the production of services are heterogeneous. Most important trends characterizing...... the development in service industries include the increasing modularization of services, the increasing importance of the introduction of novelties as well as new organizational forms for the division of labour between private and public actors in service innovation processes. In economics research so far...

  11. Using Empowering Processes to Create Empowered Outcomes through the Family Development Credential Program: An Empirical Study of Change in Human Service Workers

    Science.gov (United States)

    Hewitt, Nicole M.

    2010-01-01

    This study employed a quasi-experimental non-equivalent control group design with pretest and posttest. Two waves of data were collected from a non-random sample of 180 human service professionals in Western and Central Pennsylvania using two research instruments: the Social Work Empowerment Scale and the Conditions of Work Effectiveness-II Scale.…

  12. A Process and Outcome Evaluation of an Affective In-Service Training Program for Junior High School Teachers: Second Year Results.

    Science.gov (United States)

    Moskowitz, Joel M.; And Others

    Teachers were trained in either or both of two versions of Effective Classroom Management--Junior High (ECM). In the second year of the study, teachers were taught techniques in discipline, communication, and self-esteem enhancement. The goals of the in-service training were to make teachers more responsive to students' affective and cognitive…

  13. Method of cloud service evaluation based on fuzzy analytic hierarchy process%基于模糊层次分析法的云服务评估方法

    Institute of Scientific and Technical Information of China (English)

    陈卫卫; 李涛; 李志刚; 刘钊

    2016-01-01

    Because natural language in traditional assessment methods is difficult to quantify,a cloud service evaluation method based on fuzzy mathematics and analytic hierarchy process(AHP)was put forward.Ac-cording to the service level agreement(SLA)of cloud service and users'feedback,a cloud service evaluation model was conducted considering the non-functional quality of service(QoS):cost,capacity,service,repu-tation,and security.The method used triangular fuzzy number of fuzzy math to quantify natural language data,and then used quality of service information which is the mixed data description of real number, boolean and language type to comprehensively evaluate the cloud service.Finally,the operability of the method was verified.The result shows that this method can evaluate the cloud service by qualitative and quantitative properties of indicators.%针对传统评估方法中自然语言难以定量的问题,提出了基于模糊数学和层次分析法的云服务评估方法。根据云服务的服务等级协议和用户反馈,构建了以服务费用、性能、服务协议、声誉、安全性为评价指标的云服务非功能服务质量(QoS)评价体系,利用模糊数学中的三角模糊数量化自然语言类型的评价,以实数、布尔类型和自然语言型3种异构数据描述的 QoS 信息对云服务进行综合评估。通过实例验证了该方法的可操作性,得到了参与实验云服务的测评得分矩阵。结果表明,该方法能够通过定性和定量的属性指标建立对云服务的判断,是对云服务质量的一个全方位的量化评价。

  14. Centralized administrative services management.

    Science.gov (United States)

    Freed, D H

    1994-06-01

    Virtually every hospital has imposed guidelines or controls on one or more administrative service expenses. However, the actual deployment of such strategies is often voluntary, decentralized, disjointed and episodic. An alternative approach is to cluster administrative elements across hospital departments and make them the responsibility of a dedicated manager. This approach treats administrative services as an organizing principle with uniform, predictable standards of service and cost. Customer requirements for products and services are met without the need for them to physically manage that process. Materiel managers can demonstrate a leadership role by applying their professionalism and know-how to a set of products and services traditionally ignored or dealt with in an uncoordinated manner. While some initial resistance can be expected as traditional barriers are disassembled, the results should be very rewarding for the hospital and materiel manager alike.

  15. Formation of Service Ecosystems

    DEFF Research Database (Denmark)

    Jonas, Julia M.; Sörhammar, David; Satzger, Gerhard

    – i.e. the “birth phase” (Moore, 2009) of a service ecosystem. This paper, therefore, aims to explore how the somewhat “magic” processes of service ecosystem formation that are being taken for granted actually occur. Methodology/Approach: Building on a review of core elements in the definitions......Purpose: Researchers in several different academic disciplines (such as marketing, information systems, and organization) have focused on investigating service and business ecosystems (e.g. Lusch and Nambisan, 2015; Gawer and Cusumano, 2014; Kude et al. 2012). We reviewed 69 papers in service...... science, operations management, marketing, and organization journals. The majority of these papers focus on describing established service ecosystems,often on a more abstract “meso-level” (Akaka et al., 2015). Key notions are “…self-contained, self-adjusting system[s] of resource integrating actors...

  16. Dosimetry Service

    CERN Multimedia

    2006-01-01

    Cern Staff and Users can now consult their dose records for an individual or an organizational unit with HRT. Please see more information on our web page: http://cern.ch/rp-dosimetry Dosimetry Service is open every morning from 8.30 - 12.00. Closed in the afternoons. We would like to remind you that dosimeters cannot be sent to customers by internal mail. Short-term dosimeters (VCT's) must always be returned to the Service after the use and must not be left on the racks in the experimental areas or in the secretariats. Dosimetry Service Tel. 7 2155 Dosimetry.service@cern.ch http://cern.ch/rp-dosimetry

  17. The police, social services and psychiatry cooperation in Denmark—A new model of working practice between governmental sectors. A description of the concept, process, practice and experience

    DEFF Research Database (Denmark)

    Sestoft, Dorthe; Rasmussen, Mikael Flemming; Vitus, Kathrine

    2014-01-01

    to provide the needed support to the individual citizen. Due to the success of the PSP cooperation in Frederiksberg, the PSP model was implemented by law in Denmark in 2009. In order to evaluate the model, a qualitative study based on structured interviews, focus group discussions and observations......In 2004 a new model of working practice between three public sectors, the local Police Department, Social Services and Psychiatry/Mental Health Services (PSP) was introduced in the municipality of Frederiksberg, Denmark. The aim of this cooperation was to enhance support to vulnerable citizens, who...... do not belong solely to one of the three sectors and thereby often get lost in the system. The PSP cooperation was introduced to ensure that relevant information concerning vulnerable citizens was shared between the three sectors and to improve collaboration between the sectors involved in order...

  18. Educational process in the Orthopedics and Traumatology Service; twenty six years later, University Hospital “Dr. Gustavo Aldereguía Lima”

    Directory of Open Access Journals (Sweden)

    Félix Rafael Rodríguez Fernández

    2009-03-01

    Full Text Available With this small historical review we want to acknowledge the work of a group of professors who began teaching at a very young age, since the founding of Higher Medical Teaching in the Medical school Raúl Dorticós Torrado in Cienfuegos, and in the Orthopaedics and Traumatology Service in the University hospital Dr. Gustavo Aldereguía Lima. The first group of Pre and Post Graduated courses began in September, 1st 1982, with the arrival of the first group of fifth year of Medicine from Santa Clara Medical School and the beginning of the residency by Dr. Eduardo Sarmiento Sánchez after an educational accreditation of the Service by a National Commission headed by Professor René Lorie Pérez.

  19. Programming NET Web Services

    CERN Document Server

    Ferrara, Alex

    2007-01-01

    Web services are poised to become a key technology for a wide range of Internet-enabled applications, spanning everything from straight B2B systems to mobile devices and proprietary in-house software. While there are several tools and platforms that can be used for building web services, developers are finding a powerful tool in Microsoft's .NET Framework and Visual Studio .NET. Designed from scratch to support the development of web services, the .NET Framework simplifies the process--programmers find that tasks that took an hour using the SOAP Toolkit take just minutes. Programming .NET

  20. Approaching Service Innovation Patterns

    Directory of Open Access Journals (Sweden)

    Andrea NAGY

    2013-06-01

    Full Text Available The present paper aims at analyzing the types of innovation in the field of services. First, the concept of innovation is defined and second, field literature is reviewed from the perspective of service innovation. The main types of innovation are identified based on several attempts at defining innovation, the most notable being Schumpeter’s. Thus, it is possible to approach concepts such as product and process innovation, incremental and radical innovation. Another aim has been to regard service innovation as a standout type of innovation.

  1. Ecosystem services in ECOCLIM

    DEFF Research Database (Denmark)

    Sørensen, Lise Lotte; Boegh, Eva; Bendtsen, J;

    that actions initiated to reduce anthropogenic GHG emissions are sustainable and not destructive to existing ecosystem services. Therefore it is important to address i.e. land use change in relation to the regulating services of the ecosystems, such as carbon sequestration and climate regulation. At present...... a thorough understanding of the ecosystem processes controlling the uptake or emissions of GHG is fundamental. Here we present ECOCLIM in the context of ecosystem services and the experimental studies within ECOCLIM which will lead to an enhanced understanding of Danish ecosystems....

  2. High Resolution Urban Land Cover Mapping Using NAIP Aerial Photography and Image Processing for the USEPA National Atlas of Sustainability and Ecosystem Services

    Science.gov (United States)

    Pilant, A. N.; Baynes, J.; Dannenberg, M.

    2012-12-01

    The US EPA National Atlas for Sustainability is a web-based, easy-to-use, mapping application that allows users to view and analyze multiple ecosystem services in a specific region. The Atlas provides users with a visual method for interpreting ecosystem services and understanding how they can be conserved and enhanced for a sustainable future. The Urban Atlas component of the National Atlas will provide fine-scale information linking human health and well-being to environmental conditions such as urban heat islands, near-road pollution, resource use, access to recreation, drinking water quality and other quality of life indicators. The National Land Cover Data (NLCD) derived from 30 m scale 2006 Landsat imagery provides the land cover base for the Atlas. However, urban features and phenomena occur at finer spatial scales, so higher spatial resolution and more current LC maps are required. We used 4 band USDA NAIP imagery (1 m pixel size) and various classification approaches to produce urban land cover maps with these classes: impervious surface, grass and herbaceous, trees and forest, soil and barren, and water. Here we present the remote sensing methods used and results from four pilot cities in this effort, highlighting the pros and cons of the approach, and the benefits to sustainability and ecosystem services analysis. Example of high resolution land cover map derived from USDA NAIP aerial photo. Compare 30 m and 1 m resolution land cover maps of downtown Durham, NC.

  3. Enhancing service discovery using cat swarm optimisation based web service clustering

    Directory of Open Access Journals (Sweden)

    Sunaina Kotekar

    2016-09-01

    Full Text Available Web service discovery is a critical task in service oriented application development. Due to extensive proliferation in the number of available services, it is challenging to obtain all the relevant services available for a given task. For the retrieval of most relevant Web services, a user would have to use those service-specific terms that best describe and match the natural language documentation contained within a service description. This process can be time intensive, due to functional diversity of available services in a repository. Domain specific clustering of Web Services based on the similarities of their functionalities would greatly boost the ability of a Web service search engine to retrieve the most relevant service. In this paper, we propose a novel technique to cluster service documents into functionally similar service groups using the Cat Swarm Optimisation Algorithm. We present experimental results that show that the proposed technique was effective and enhanced the process of service discovery.

  4. CDBG Public Services Activity

    Data.gov (United States)

    Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling, food...

  5. A Service-Oriented Architecture for Proactive Geospatial Information Services

    Directory of Open Access Journals (Sweden)

    Haifeng Li

    2011-12-01

    Full Text Available The advances in sensor network, linked data, and service-oriented computing has indicated a trend of information technology, i.e., toward an open, flexible, and distributed architecture. However, the existing information technologies show a lack of effective sharing, aggregation, and cooperation services to handle the sensors, data, and processing resources to fulfill user’s complicated tasks in near real-time. This paper presents a service-orientated architecture for proactive geospatial information services (PGIS, which integrates the sensors, data, processing, and human services. PGIS is designed to organize, aggregate, and co-operate services by composing small scale services into service chains to meet the complicated user requirements. It is a platform to provide real-time or near real-time data collection, storage, and processing capabilities. It is a flexible, reusable, and scalable system to share and interoperate geospatial data, information, and services. The developed PGIS framework has been implemented and preliminary experiments have been performed to verify its performance. The results show that the basic functions such as task analysis, managing sensors for data acquisition, service composition, service chain construction and execution are validated, and the important properties of PGIS, including interoperability, flexibility, and reusability, are achieved.

  6. Telephone Service

    CERN Multimedia

    2005-01-01

    As part of the upgrade of telephone services, the CERN exchange switches will be updated on Thursday 2 June between 7.00 p.m. and midnight. Telephone services may be affected and possibly even disrupted during this operation. 

  7. Registration Service

    CERN Multimedia

    GS Department

    2010-01-01

    Following a reorganization in Building 55, please note that the Registration Service is now organised as follows :  Ground floor: access cards (76903). 1st floor : registration of external firms’ personnel (76611 / 76622); car access stickers (76633); biometric registration (79710). Opening hours: 07-30 to 16-00 non-stop. GS-SEM Group General Infrastructure Services Department

  8. Aplicação de simuladores de eventos discretos no processo de modelagem de sistemas de operações de serviços Application of discrete event simulation in service industry modeling processes

    Directory of Open Access Journals (Sweden)

    Nelson Sakurada

    2009-03-01

    Full Text Available O presente trabalho discute a aplicação da simulação no estudo de sistemas de operação de serviços. Como objetos de estudo, são analisados tipos de serviços classificados como "Lojas de Serviços" e "Serviços de Massa". O trabalho inclui uma definição dos requisitos dos usuários para os softwares de simulação aplicáveis na modelagem e simulação de sistemas de operação de serviços, avalia a aplicação de dois simuladores disponíveis no mercado e analisa como o processo de modelagem varia de acordo com o tipo de serviço analisado. Ao final do trabalho, conclui-se que o desenvolvimento da tecnologia de simulação bem como os softwares de simulação em si, ainda precisam evoluir até incorporarem a capacidade de representar uma gama mais completa de elementos e relações envolvidos em processos de serviço, que não são presentes em aplicações convencionais da simulação no âmbito dos sistemas de manufatura.This work discusses the simulation modeling process applied in two types of service operation systems: Services Shops and Mass Services. An issue considered in this study is related to the requirements simulation software tools should fulfill in order to be applicable in the process of building service system simulation models. To analyze the differences in modeling process depending on the type of service considered, two simulators were selected. This study brought to light that the computer technology and simulation software tools still need to go through further developments so that their application can be extended to the modeling and simulation of a broader range of features comprised by service systems in general, which distinguish them from manufacturing systems.

  9. Bootstrapping quality of Web Services

    Directory of Open Access Journals (Sweden)

    Zainab Aljazzaf

    2015-07-01

    Full Text Available A distributed application may be composed of global services provided by different organizations and having different properties. To select a service from many similar services, it is important to distinguish between them. Quality of services (QoS has been used as a distinguishing factor between similar services and plays an important role in service discovery, selection, and composition. Moreover, QoS is an important contributing factor to the evolution of distributed paradigms, such as service-oriented computing and cloud computing. There are many research works that assess services and justify the QoS at the finding, composition, or binding stages of services. However, there is a need to justify the QoS once new services are registered and before any requestors use them; this is called bootstrapping QoS. Bootstrapping QoS is the process of evaluating the QoS of the newly registered services at the time of publishing the services. Thus, this paper proposes a QoS bootstrapping solution for Web Services and builds a QoS bootstrapping framework. In addition, Service Oriented Architecture (SOA is extended and a prototype is built to support QoS bootstrapping. Experiments are conducted and a case study is presented to test the proposed QoS bootstrapping solution.

  10. Service Innovation Involved by Employees and Customers:From Conceptual Model to an IT Service Case

    Institute of Scientific and Technical Information of China (English)

    LIU De-wen; LU Ruo-yu

    2006-01-01

    With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service's business and process;customer knowledge including needs, expectations and experiences.However, employees are key factor to collect the customer's advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case

  11. Service Composition in a Cloud Computing Environment

    OpenAIRE

    Abrha, Abrha; Heggen Skogen, Endre

    2011-01-01

    Today, composite services can be constructed by combining and coordinating a set of independent services in a process referred to as a service composition. Due to their dependencies on external components, composite services are especially dependent on a reliable hosting environment. The next generation service delivery platform, cloud computing, is emerging as a hosting environment that can support these service compositions better than a traditional hosting environment. This is mainly due t...

  12. Learning Is the Journey: From Process Reengineering to Systemic Customer-Service Design at the United States Department of Veterans Affairs, Veterans Benefits Administration

    Science.gov (United States)

    2013-05-23

    outlined operations process.69 Second, design, as used in the ADM is both a noun and a verb ; it refers both to a product and the process used to...too many variables. Thus, the art of framing is about capturing variables that have a tangible quality (nouns and action verbs ) – as well as...order to tackle the ill-structured problem that is transformation in the disability claims processing environment. The beauty of this model is that

  13. Data Analytic Process of a Nationwide Population-Based Study Using National Health Information Database Established by National Health Insurance Service.

    Science.gov (United States)

    Lee, Yong Ho; Han, Kyungdo; Ko, Seung Hyun; Ko, Kyung Soo; Lee, Ki Up

    2016-02-01

    In 2014, the National Health Insurance Service (NHIS) signed a memorandum of understanding with the Korean Diabetes Association to provide limited open access to its databases for investigating the past and current status of diabetes and its management. NHIS databases include the entire Korean population; therefore, it can be used as a population-based nationwide study for various diseases, including diabetes and its complications. This report presents how we established the analytic system of nation-wide population-based studies using the NHIS database as follows: the selection of database study population and its distribution and operational definition of diabetes and patients of currently ongoing collaboration projects.

  14. Data Analytic Process of a Nationwide Population-Based Study Using National Health Information Database Established by National Health Insurance Service

    Directory of Open Access Journals (Sweden)

    Yong-ho Lee

    2016-02-01

    Full Text Available In 2014, the National Health Insurance Service (NHIS signed a memorandum of understanding with the Korean Diabetes Association to provide limited open access to its databases for investigating the past and current status of diabetes and its management. NHIS databases include the entire Korean population; therefore, it can be used as a population-based nationwide study for various diseases, including diabetes and its complications. This report presents how we established the analytic system of nation-wide population-based studies using the NHIS database as follows: the selection of database study population and its distribution and operational definition of diabetes and patients of currently ongoing collaboration projects.

  15. Synergies between veterinarians and para-professionals in the public and private sectors: organisational and institutional relationships that facilitate the process of privatising animal health services in developing countries.

    Science.gov (United States)

    Woodford, J D

    2004-04-01

    and livestock products. An informal delivery system has gained a foothold in many developing countries in the absence of a well-planned strategy for the privatisation of animal health services. Most governments would now acknowledge that this presents a greater risk than the deployment of well-regulated and effectively supervised para-professionals. This paper explores some of the principal challenges facing policy-makers in their efforts to bridge the transition from full state provision of animal health services to the formation of a partnership with the private sector. Governments and donors need to take active steps to facilitate the process of privatisation of animal health services, especially those targeting the poorer rural subsistence and pastoralist farming systems. This would entail an initial investment in developing the necessary management skills at all levels in the delivery system. Thereafter, further investment would be required to allow the changes to be managed using tools such as the strategic planning cycle. Should sufficient resources be made available to allow the full participation of all stakeholders in the delivery of animal health services, appropriate institutions and effective organisational relationships addressing all the more important issues will have to be identified. The paper then proceeds to describe how different livestock production systems determine the level of demand for animal health services. If these services are to be provided on a financially sustainable basis, they must be tailored to meet actual rather than perceived demand. Identifying an appropriate model for animal health service delivery thus requires careful analysis of the production system to be targeted. Governments and donors can play a useful role in providing resources for this type of study as well as for appropriate market studies, business planning, training and access to soft loans. Finally, as regards regulation, as the law stands today, many activities

  16. Evaluation of an Organisational Intervention to Promote Integrated Working between Health Services and Care Homes in the Delivery of End-of-Life Care for People with Dementia: Understanding the Change Process Using a Social Identity Approach.

    Science.gov (United States)

    Amador, Sarah; Goodman, Claire; Mathie, Elspeth; Nicholson, Caroline

    2016-06-03

    In the United Kingdom, approximately a third of people with dementia live in long-term care facilities for adults, the majority of whom are in the last years of life. Working arrangements between health services and care homes in England are largely ad hoc and often inequitable, yet quality end-of-life care for people with dementia in these settings requires a partnership approach to care that builds on existing practice. This paper reports on the qualitative component of a mixed method study aimed at evaluating an organisational intervention shaped by Appreciative Inquiry to promote integrated working between visiting health care practitioners (i.e. General Practitioners and District Nurses) and care home staff. The evaluation uses a social identity approach to elucidate the mechanisms of action that underlie the intervention, and understand how organisational change can be achieved. We uncovered evidence of both (i) identity mobilisation and (ii) context change, defined in theory as mechanisms to overcome divisions in healthcare. Specifically, the intervention supported integrated working across health and social care settings by (i) the development of a common group identity built on shared views and goals, but also recognition of knowledge and expertise specific to each service group which served common goals in the delivery of end-of-life care, and (ii) development of context specific practice innovations and the introduction of existing end-of-life care tools and frameworks, which could consequently be implemented as part of a meaningful bottom-up rather than top-down process. Interventions structured around a Social Identity Approach can be used to gauge the congruence of values and goals between service groups without which efforts to achieve greater integration between different health services may prove ineffectual. The strength of the approach is its ability to accommodate the diversity of service groups involved in a given area of care, by valuing their

  17. Evaluation of an Organisational Intervention to Promote Integrated Working between Health Services and Care Homes in the Delivery of End-of-Life Care for People with Dementia: Understanding the Change Process Using a Social Identity Approach

    Science.gov (United States)

    Amador, Sarah; Mathie, Elspeth; Nicholson, Caroline

    2016-01-01

    In the United Kingdom, approximately a third of people with dementia live in long-term care facilities for adults, the majority of whom are in the last years of life. Working arrangements between health services and care homes in England are largely ad hoc and often inequitable, yet quality end-of-life care for people with dementia in these settings requires a partnership approach to care that builds on existing practice. This paper reports on the qualitative component of a mixed method study aimed at evaluating an organisational intervention shaped by Appreciative Inquiry to promote integrated working between visiting health care practitioners (i.e. General Practitioners and District Nurses) and care home staff. The evaluation uses a social identity approach to elucidate the mechanisms of action that underlie the intervention, and understand how organisational change can be achieved. We uncovered evidence of both (i) identity mobilisation and (ii) context change, defined in theory as mechanisms to overcome divisions in healthcare. Specifically, the intervention supported integrated working across health and social care settings by (i) the development of a common group identity built on shared views and goals, but also recognition of knowledge and expertise specific to each service group which served common goals in the delivery of end-of-life care, and (ii) development of context specific practice innovations and the introduction of existing end-of-life care tools and frameworks, which could consequently be implemented as part of a meaningful bottom-up rather than top-down process. Interventions structured around a Social Identity Approach can be used to gauge the congruence of values and goals between service groups without which efforts to achieve greater integration between different health services may prove ineffectual. The strength of the approach is its ability to accommodate the diversity of service groups involved in a given area of care, by valuing their

  18. Análise comparativa da aplicação do programa Seis Sigma em processos de manufatura e serviços Comparative analyses of Six-Sigma program application in manufacturing and services process

    Directory of Open Access Journals (Sweden)

    Luis Ricardo Galvani

    2013-01-01

    Full Text Available O programa Seis Sigma nasceu e evoluiu em ambiente de manufatura, mas também pode ser utilizado em processos de serviços. Porém sua utilização nesse ambiente tem sido feita de forma mais modesta, com menor participação de empresas e, consequentemente, menor número de casos e relatos divulgados. Este trabalho buscou comparar e analisar a aplicação do programa Seis Sigma em manufatura e serviços, por meio de revisão da literatura, análise de projetos vivenciados pelo autor e pesquisa de campo em empresas praticantes do programa. Apesar da limitação da amostra, os resultados mostram fortes indícios de diferenças significativas cuja melhor compreensão pode ajudar a obter melhores resultados em aplicações em serviços.The Six-sigma program has its roots in the manufacturing field, but it can be applied to a service process. However, this application has been done in a modest manner, with the participation of few companies and, as a consequence, few cases, projects, and papers have been exposed. This paper presents a comparative analysis of Six-sigma program application in manufacturing and services process by literature review, comparative analyses of Six-sigma projects experienced by the author, and case studies with companies that apply the program in the manufacturing and services field. Even with sample restriction, the results show key differences that can lead to benefits to services application.

  19. The Aging Process and Construction of Services System for Elders in Shanghai%上海市人口老龄化与养老服务体系建设

    Institute of Scientific and Technical Information of China (English)

    桂世勋

    2011-01-01

    The old Shanghainese will rapidly expand their demand for related services in the first half of 21 century,in a speed even outpacing the ageing process.This research reviews the construction process of services system for elders in Shanghai in recent years,targeted to build up a "9073-structured" system.This paper proposes a series of policies including increasing institutional service beds in a rational rate,improving the favorable policies both for service providers and receivers,boosting the supports for formal and informal caregivers and,paying more attention to the psychological and spiritual health of elders etc.%21世纪上半叶,上海市户籍老年人养老服务需求增长速度将明显在快于老年人口数增长速度。本文在概括近年来上海市按"9073"养老服务格局要求加快养老服务体系建设的基础上,提出了相应对策和建议,认为上海市应按适度比例增加养老机构床位数,完善养老服务优惠政策,加强对亲属或民间保姆照顾的支持,重视老年人心灵关爱等,更进一步地搞好养老服务体系的建设。

  20. Fishing for ecosystem services

    Science.gov (United States)

    Pope, Kevin L.; Pegg, Mark A.; Cole, Nicholas W.; Siddons, Stephen F.; Fedele, Alexis D.; Harmon, Brian S.; Ruskamp, Ryan L.; Turner, Dylan R.; Uerling, Caleb C.

    2016-01-01

    Ecosystems are commonly exploited and manipulated to maximize certain human benefits. Such changes can degrade systems, leading to cascading negative effects that may be initially undetected, yet ultimately result in a reduction, or complete loss, of certain valuable ecosystem services. Ecosystem-based management is intended to maintain ecosystem quality and minimize the risk of irreversible change to natural assemblages of species and to ecosystem processes while obtaining and maintaining long-term socioeconomic benefits. We discuss policy decisions in fishery management related to commonly manipulated environments with a focus on influences to ecosystem services. By focusing on broader scales, managing for ecosystem services, and taking a more proactive approach, we expect sustainable, quality fisheries that are resilient to future disturbances. To that end, we contend that: (1) management always involves tradeoffs; (2) explicit management of fisheries for ecosystem services could facilitate a transition from reactive to proactive management; and (3) adaptive co-management is a process that could enhance management for ecosystem services. We propose adaptive co-management with an ecosystem service framework where actions are implemented within ecosystem boundaries, rather than political boundaries, through strong interjurisdictional relationships.

  1. IT Service

    Data.gov (United States)

    Department of Homeland Security — Means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. The term 'service' is...

  2. Serviced Living

    Institute of Scientific and Technical Information of China (English)

    LIU BO

    2006-01-01

    @@ As recently as ten years ago,the term serviced apartment made no sense to most people living in Beijing and residing in hotels was the only options for foreign visitors. But since then, serviced apartments have begun to appear in big cities all around China. In Beijing alone, it is estimated that there are more than 30,000service apartments spread across dozens of properties occupying a space of more than I million square meters. Concentrating in the Financial Street, the Central Business District and Zhongguancun, also known as China's Silicon Valley, the explosion in service apartments in the city continues to be fueled by the influx of overseas and domestic business people.

  3. Transplant services

    Science.gov (United States)

    ... this page: //medlineplus.gov/ency/article/007457.htm Transplant services To use the sharing features on this ... are comfortable before, during, and after surgery. Information Transplant surgery is typically done to replace a diseased ...

  4. Sustainability through service perspectives, concepts and examples

    CERN Document Server

    Wolfson, Adi; Martin, Patrick M; Tavor, Dorith

    2015-01-01

    This book discusses the mutual relationship between service and sustainability. It covers methodologies and approaches and describes measurements and tools that can promote sustainability on the service market. Lastly, it presents the different applications of sustainability, together with examples of sustainable services. Environmental concerns have become integral to any decision-making process in the design and implementation of goods and services. With the increasing dominance of the service sector, and as service systems become more complex and interdisciplinary, the focus must move from the exchange of products to that of services. Newly created services should thus aim to incorporate sustainability into their designs while viewing sustainability as a service in its own right. Integrating sustainability in the service design and development process is essential to improving the sustainability of our society and preserving the environment. Moreover, doing so shifts the service boundaries from values that...

  5. A comprehensive, multi-level investigation of the implementation of a novel digital substance misuse intervention, Breaking Free Online: conceptualising implementation processes within services using the MRC framework and health psychology theory.

    Directory of Open Access Journals (Sweden)

    Stephanie Dugdale

    2015-08-01

    Methods: Semi-structured qualitative interviews were conducted with staff, peer mentors and service users to investigate initial diffusion and subsequent normalisation of BFO within CRI, and the impact of BFO on peer mentors’ own substance misuse recovery journeys. Thematic analyses were conducted, and models derived from health psychology and implementation science used to conceptualise implementation processes from an organisational level. Further analyses using Interpretative Phenomenological Analysis (IPA expanded investigation down to the level of individual people within CRI, and the role of peer mentors delivering the programme within the organisation. Results: ‘Diffusion of innovation theory’ conceptualised initial implementation and diffusion of BFO throughout CRI. Although there were perceived barriers to implementation, such as lack of IT equipment, anxieties around staff and service user IT skills and the impact on staff’s professional roles, intentions to continue using BFO were reported. Analyses investigating continued implementation processes of the programme used ‘normalisation process theory’ to demonstrate how a process of normalisation of the programme is underway following initial diffusion. Findings suggested that staff were beginning to take greater ‘ownership’ of BFO since it was initially introduced into the organisation, and that the programme was influencing changes to work-role responsibilities in delivering BFO. Data using the ‘trans-theoretical model’ also indicated that peer mentors benefited from implementing BFO to support others and assist their own recovery maintenance. Conclusion: Whilst the principal focus must always be on establishing clinical effectiveness when developing and evaluating complex behaviour change interventions, such as digital interventions, implementation process analysis is also key. This analysis is important in order for interventions to be translated into real-world outcomes, as without

  6. Rethinking Lean Service

    Science.gov (United States)

    Seddon, John; O'Donovan, Brendan; Zokaei, Keivan

    Ever since Levitt's influential Harvard Business Review article 'Production-Line Approach to Service' was published in 1972, it has been common for services to be treated like production lines in both the academic literature and more widely in management practice. The belief that achieving economies of scale will reduce unit costs is a common feature of management decision-making. As technological advancement has produced ever more sophisticated IT and telephony, it has become increasingly easier for firms to standardise and off-shore services. The development of the 'lean' literature has only helped to emphasise the same underlying management assumptions: by managing cost and workers' activity, organisational performance is expected to improve. This chapter argues that through misinterpretation of the core paradigm 'lean' has become subsumed into the 'business as usual' of conventional service management. As a result, 'lean' has become synonymous with 'process efficiency' and the opportunity for significant performance improvement - as exemplified by Toyota - has been missed.

  7. Interactive regional information system. Integrated data processing with IRIS. From service documentation to object representation. Interaktives raumbezogenes Informationssystem. Integrierte Datenverarbeitung mit IRIS. Von der Leitungsdokumentation zur Objektdarstellung

    Energy Technology Data Exchange (ETDEWEB)

    Melamed, S. (PLE Systems GmbH, Muenchen (Germany))

    1991-02-01

    CAD Systems have long been integrated in industrial operations for the production and reproduction of technical drawings, maps and the like. However, the utility industry increasingly requires true information systems for the combined storage and processing of graphic and associated alphanumerical information. PLE Systems, a company of the Ruhrgas Group, has developed such an integrated system. The very large data volumes and retrieval time requirements have led to the development of appropriate data structures and processing maps. (orig.).

  8. Perfluoroalkyl Acid Concentrations in Blood Samples Subjected to Transportation and Processing Delay.

    Directory of Open Access Journals (Sweden)

    Cathrine Carlsen Bach

    Full Text Available In studies of perfluoroalkyl acids, the validity and comparability of measured concentrations may be affected by differences in the handling of biospecimens. We aimed to investigate whether measured plasma levels of perfluoroalkyl acids differed between blood samples subjected to delay and transportation prior to processing and samples with immediate processing and freezing.Pregnant women recruited at Aarhus University Hospital, Denmark, (n = 88 provided paired blood samples. For each pair of samples, one was immediately processed and plasma was frozen, and the other was delayed and transported as whole blood before processing and freezing of plasma (similar to the Danish National Birth Cohort. We measured 12 perfluoroalkyl acids and present results for compounds with more than 50% of samples above the lower limit of quantification.For samples taken in the winter, relative differences between the paired samples ranged between -77 and +38% for individual perfluoroalkyl acids. In most cases concentrations were lower in the delayed and transported samples, e.g. the relative difference was -29% (95% confidence interval -30; -27 for perfluorooctane sulfonate. For perfluorooctanoate there was no difference between the two setups [corresponding estimate 1% (0, 3]. Differences were negligible in the summer for all compounds.Transport of blood samples and processing delay, similar to conditions applied in some large, population-based studies, may affect measured perfluoroalkyl acid concentrations, mainly when outdoor temperatures are low. Attention to processing conditions is needed in studies of perfluoroalkyl acid exposure in humans.

  9. 急诊手外伤患者就诊流程再造的实践与效果%Practice and Effectiveness of Outpatient Service Process Reengineering of Emergency Patient with Hand Trauma

    Institute of Scientific and Technical Information of China (English)

    勾洋; 石群

    2013-01-01

    Purpose: outpatient service process reengineering of emergency patient with hand trauma can shorten treatment time and improve patient's satisfaction. Methods:design new treatment processes and increase improvement. The result:it shortens the average time of some controlled treatment process, reduces nurse-patient disputes, and enhances patient's satisfaction. Conclusion: after reengineering, the medical service integrates the medical resources, reduces the nurse-patient disputes, and increase patient satisfaction.%  目的:对急诊手外伤患者的就诊流程进行再造,缩短就诊时间,提高患者满意度。方法:设计新就诊流程,并增加改进措施。结果:就诊过程中部分可控流程的平均耗时缩短,护患纠纷率降低,患者满意度提高。结论:再造后的就诊流程整合了医疗资源,减少了护患纠纷,提高了患者满意度。

  10. 基于4G商业流程优化的业务诊疗%The service diagnosis and treatment based on 4G business process optimization

    Institute of Scientific and Technical Information of China (English)

    陶轶; 黄瑛

    2016-01-01

    4G正式商用以来,用户数快速增长,为了满足客户对4G服务的速度和质量的更高期望,有效应对内外部环境对4G发展带来的机遇和挑战。广东移动结合客户痛点,面向4G商业流程开展全生命周期的优化,涉及开户、鉴权、订购、充值、服务、销户6大环节,打造“4G质量环2.0”,同时,创新开展行动学习式业务诊疗,通过实现“前移、快进、标准化”,驱动4G快速、健康发展。%4G users have increased incredibly since it’s been released to business use. To satisfy higher expectation from users about “faster and more stable”, to cope with more challenges and opportunities brought by the development of 4G from inside and outside environments, China Mobile Group Guangdong Co.,Ltd. has done a series of improvements to the whole lifecycle of 4G business procedures, including opening an account,authentication, ordering, mobile recharge, after-sale service and account cancellation. And the company is aimed at creating a quality loop 2.0 of 4G. At the meantime, it will launch a kind of service diagnosis and treatment in the form of action learning by actualizing these goals of “more forward, more fast and more standardized”which will eventually push forward rapid and healthy development of 4G.

  11. Agent-based Cloud service composition

    OpenAIRE

    Sim, Kwang Mong; Gutierrez-Garcia, J. Octavio

    2013-01-01

    Service composition in multi-Cloud environments\\ud must coordinate self-interested participants, automate\\ud service selection, (re)configure distributed services, and deal\\ud with incomplete information about Cloud providers and\\ud their services. This work proposes an agent-based approach\\ud to compose services in multi-Cloud environments for different\\ud types of Cloud services: one-time virtualized services,\\ud e.g., processing a rendering job, persistent virtualized services,\\ud e.g., in...

  12. Service placement in ad hoc networks

    CERN Document Server

    Wittenburg, Georg

    2012-01-01

    Service provisioning in ad hoc networks is challenging given the difficulties of communicating over a wireless channel and the potential heterogeneity and mobility of the devices that form the network. Service placement is the process of selecting an optimal set of nodes to host the implementation of a service in light of a given service demand and network topology. The key advantage of active service placement in ad hoc networks is that it allows for the service configuration to be adapted continuously at run time. ""Service Placement in Ad Hoc Networks"" proposes the SPi service placement fr

  13. Marketing Mix in Services

    Directory of Open Access Journals (Sweden)

    Cătălin Grădinaru

    2017-03-01

    Full Text Available In a hypercompetitive environment, one in which it is difficult to gain substantial competitive advantages, it is becoming harder and harder to differentiate yourself from the rest, especially when activating in the services field. In order for a company to scientifically act, react and manage to satisfy as well as possible the customer’s needs, it should carry out a rigorous management process of services marketing. In the past, the marketing mix comprised 4Ps: product, price, place and promotion. As the client’s requirements grow and become more complex, an irrefragable need occurs to extend the traditional marketing mix with another 3Ps: people, physical evidence and process, that highlights the importance of these elements and place them on the relevancy scale that no manager should ever neglect. The aim of the article is to render in brief the components of the marketing mix in services. The research methodology is literature review.

  14. 我院门诊检验信息系统的流程再造%Process Reengineering of Laboratory Information Management System for Outpatient Service

    Institute of Scientific and Technical Information of China (English)

    徐玲; 刘国伟; 杨燕红

    2012-01-01

    The transformation of Laboratory Information Management System not only optimizes the inspection process but also reduces the waiting time of patients. This paper introduces the reformed outpatient process, the reengineering methods and process of outpatient sampling module, and the laboratory application view modification method. The process reengineering not only optimizes the laboratory process, but also shortens the queueing time of the patients, has received good economic and social benefits.%我院在门诊一卡通实施过程中,对检验信息系统(LIS)进行了升级改造.本文介绍了升级改造后的门诊检验就医流程,检验申请视图修改及门诊采样模块升级改造的方法 和过程.LIS的改造既优化了检验流程,又缩短了病人的排队等候时间,充分体现了"时间管理"和"以病人为中心"的理念,收到了良好的经济效益和社会效益.

  15. The Henry Ford production system: LEAN process redesign improves service in the molecular diagnostic laboratory: a paper from the 2008 William Beaumont hospital symposium on molecular pathology.

    Science.gov (United States)

    Cankovic, Milena; Varney, Ruan C; Whiteley, Lisa; Brown, Ron; D'Angelo, Rita; Chitale, Dhananjay; Zarbo, Richard J

    2009-09-01

    Accurate and timely molecular test results play an important role in patient management; consequently, there is a customer expectation of short testing turnaround times. Baseline data analysis revealed that the greatest challenge to timely result generation occurred in the preanalytic phase of specimen collection and transport. Here, we describe our efforts to improve molecular testing turnaround times by focusing primarily on redesign of preanalytic processes using the principles of LEAN production. Our goal was to complete greater than 90% of the molecular tests in less than 3 days. The project required cooperation from different laboratory disciplines as well as individuals outside of the laboratory. The redesigned processes involved defining and standardizing the protocols and approaching blood and tissue specimens as analytes for molecular testing. The LEAN process resulted in fewer steps, approaching the ideal of a one-piece flow for specimens through collection/retrieval, transport, and different aspects of the testing process. The outcome of introducing the LEAN process has been a 44% reduction in molecular test turnaround time for tissue specimens, from an average of 2.7 to 1.5 days. In addition, extending LEAN work principles to the clinician suppliers has resulted in a markedly increased number of properly collected and shipped blood specimens (from 50 to 87%). These continuous quality improvements were accomplished by empowered workers in a blame-free environment and are now being sustained with minimal management involvement.

  16. Experience of implementation of optimized nursing service process in outpatient and emergency transfusion room%优化护理服务流程在门急诊输液室实施的体会

    Institute of Scientific and Technical Information of China (English)

    严爱华

    2013-01-01

    Objective To investigate an optimized nursing service process that meets the requirements of the outpatient and emergency transfusion room in order to provide the patients with comprehensive, careful and effective nursing services. Methods The transfusion layout was optimized to improve the transfusion environment. The advanced electronic transfusion management system was used to ensure the transfusion safety. The nurse-patient relationship was optimized to improve the patient satisfaction. Results The basic nursing was enhanced and the patient satisfaction reached up to 99%. Conclusion The medical services for outpatient and emergency patients should be promoted to improve the nurse-patient relationship.%目的探讨符合门急诊输液室需求的优质护理服务的流程,使患者得到全面、细致、有效的护理。方法优化输液布局,改善输液环境;使用先进的电子输液管理系统,保证了输液安全;优化护患关系,提高患者满意度。结果夯实了基础护理,患者满意度达99%。结论提高了门急诊患者的就医质量,改善了护患关系。

  17. Configuration Design of Product Service System for CNC Machine Tools

    OpenAIRE

    Zhongqi Sheng; Tao Xu; Junyou Song

    2015-01-01

    Product service system is a combination of product and services to meet the customer requirements. Configuration design is the key process of product service system development. This paper studies the configuration design of product service system for CNC machine tools. The research explores the configuration design process of product service system development, analyzes the retrieval method of product service system schemes, determines the configuration sequence of product modules and servic...

  18. Service management at CERN with Service-Now

    Science.gov (United States)

    Toteva, Z.; Alvarez Alonso, R.; Alvarez Granda, E.; Cheimariou, M.-E.; Fedorko, I.; Hefferman, J.; Lemaitre, S.; Clavo, D. Martin; Martinez Pedreira, P.; Pera Mira, O.

    2012-12-01

    The Information Technology (IT) and the General Services (GS) departments at CERN have decided to combine their extensive experience in support for IT and non-IT services towards a common goal - to bring the services closer to the end user based on Information Technology Infrastructure Library (ITIL) best practice. The collaborative efforts have so far produced definitions for the incident and the request fulfilment processes which are based on a unique two-dimensional service catalogue that combines both the user and the support team views of all services. After an extensive evaluation of the available industrial solutions, Service-now was selected as the tool to implement the CERN Service-Management processes. The initial release of the tool provided an attractive web portal for the users and successfully implemented two basic ITIL processes; the incident management and the request fulfilment processes. It also integrated with the CERN personnel databases and the LHC GRID ticketing system. Subsequent releases continued to integrate with other third-party tools like the facility management systems of CERN as well as to implement new processes such as change management. Independently from those new development activities it was decided to simplify the request fulfilment process in order to achieve easier acceptance by the CERN user community. We believe that due to the high modularity of the Service-now tool, the parallel design of ITIL processes e.g., event management and non-ITIL processes, e.g., computer centre hardware management, will be easily achieved. This presentation will describe the experience that we have acquired and the techniques that were followed to achieve the CERN customization of the Service-Now tool.

  19. The Effect of Dynamic and Interactive Mathematics Learning Environments (DIMLE), Supporting Multiple Representations, on Perceptions of Elementary Mathematics Pre-Service Teachers in Problem Solving Process

    Science.gov (United States)

    Ozdemir, S.; Reis, Z. Ayvaz

    2013-01-01

    Mathematics is an important discipline, providing crucial tools, such as problem solving, to improve our cognitive abilities. In order to solve a problem, it is better to envision and represent through multiple means. Multiple representations can help a person to redefine a problem with his/her own words in that envisioning process. Dynamic and…

  20. Mass Customizing IT Service Agreements

    OpenAIRE

    Brocke, Henrik Finn; Uebernickel, Falk; Brenner, Walter

    2010-01-01

    IT service providers shall achieve both cost reduction in their IT operations and customer individuality in service agreements. This article suggests adapting the well known principle of mass customization to balance individuality and standardization in service agreements. Dependent on the commitment modularity type, its employment may not only save time and resources at the point of customer involvement but also allow the pre-engineering of repeatable processes of provisioning and IT operati...

  1. The analysis on business process reengineering of informationization service in the communication consulting & Design Enterprises%通信咨询设计企业信息化业务流程再造浅析

    Institute of Scientific and Technical Information of China (English)

    储轶钢

    2014-01-01

    本文简析战略转型的业务目标和实施策略,聚焦信息化业务,对业务流程再造的原则、步骤和设计方法进行了分析,最后给出一个供参考的业务流程再造方案。%This paper first analyzes the business objectives and implementation strategy of the strategic transformation,and focus on the informationization service,the principle,steps and design method of the business process reengineering is analyzed,and final y gives a reference for the business process reengineering scheme.

  2. 自助调阅打印终末病案的实现%The Realization of Self-Service Retrival in the Printing Process of Terminal Medical Records

    Institute of Scientific and Technical Information of China (English)

    章娟; 武兵

    2015-01-01

    Through analyzing the limitations of traditional retrival printing process of terminal medical records as well as demonstrating the common methods in domestic and foreign countries, we put forward self-service retrival printing of terminal medical records to solve the problem of difficult duplication status of medical records at present. And we conducted an investigation on how to realize self-service retrival printing process of terminal medical records from multiple levels deeply by proceed with comprehensive application of paperless data electronic medical records, Certificate Authority, Multi-factor authentication and Self-service paying. Therefore, we could provide the theoretical and exercisable basis for the transformation of traditional duplication mode to self-help mode of medical records.%通过分析传统终末病案调阅复印的局限性,列举国内外终末病案调阅复印的常用方法,提出通过自助调阅打印终末病案来解决目前病案复印难的现状。并结合《医疗机构病历管理规定(2013年版)》相关规定,以电子病历无纸化为数据支撑,CA 认证、多重身份认证为法律支撑,以及自助缴费信息技术入手,就如何实现终末病案自助调阅打印,进行多层面深入探讨,为病案复印从传统向自助模式转变提供理论和可操作性的依据。

  3. The implantation process of oral health services in indian communities of the rivers Tiquié and Uaupés – special indian sanitary district for the Alto Rio Negro – Amazonas

    Directory of Open Access Journals (Sweden)

    Selma Aparecida Chaves NUNES

    2013-12-01

    Full Text Available This study reconstitutes the implantation process of oral health services in Indian communities of the rivers Tiquié and Uaupés – Special Indian Sanitary District for the Alto Rio Negro – Amazons. In the political, administrative, anthropological and socioeconomic context, it aims at identifying its contribution to the organization of basic attention in oral health and its reflexes in the assistance provided. The reality in the realm of contracts 439/99 and 2349/00 is established as a recut, celebrated between Fundação Nacional de Saúde and the Associação Saúde Sem Limites in the period of 2000 – 2001 which object is the organization of health services in the Tiquié and Uaupés rivers area, in the implantation process context at the Rio Negro’s Special Indian Sanitary District. It reveals the strategical dimension of establishing, in the field of organization and operation of the services, the guiding principles of Unique Health System. It points out, as fundamental in the oral health basic attention, the local planning, with emphasis in a greater visualization of life reality of the local population. Its daily practice reflects the restrictions regarding the political, technical and administrative sectors in order to define projects propose intervention mechanisms, allocate and manage the existing resources and the potential ones including human resources. It is necessary that the managers assume the challenges of power, work and knowledge relations between the population and the professionals and among different groups of these segments.

  4. 乳腺癌护理过程中优质护理服务的作用%The Role of High Quality Nursing Service in the Nursing Process of Breast Cancer

    Institute of Scientific and Technical Information of China (English)

    李小晶

    2016-01-01

    Objective To study the effect of high quality nursing service in the nursing process of breast cancer.Methods100 cases of breast cancer patients admitted to our hospital were selected as the research object,and the quality of nursing service and routine nursing service were adopted.ResultsThe scores of SAS and SDS in the study group were significantly better than that of the control group,the quality of life of the study group was significantly better than that of the control group,the incidence of complications was significantly less than that of the control group.Conclusion According to the data,the use of quality care in breast cancer care process can significantly help patients to restore health,ease the psychological mood,reduce the incidence of complications.%目的:研究分析乳腺癌护理过程中优质护理服务的作用。方法选取我院诊断收治的100例乳腺癌患者为研究对象,分别采用优质护理服务和常规护理服务。结果研究组的SAS和SDS的评分强于对照组;研究组的生存质量评分优于对照组;研究组的并发症发病率小于对照组。结论据数据结果显示,在乳腺癌护理过程中采用优质护理服务能够帮助患者恢复健康,缓解心理情绪,降低并发症的发病率。

  5. System Construction and Process Management of Volunteer Service in Nan-jing Youth Olympic Games%南京青奥会志愿服务的系统建构与流程管理

    Institute of Scientific and Technical Information of China (English)

    2013-01-01

      “奥林匹克运动会是运动员的盛会,也是志愿者的盛会”。2014年8月,南京青奥会即将举行。为了举办一届成功精彩的赛会,有必要对青奥会志愿服务的组织与管理进行深入研究设计,以完善系统构架、提高管理效率。本文从系统论和流程管理的基本思想出发,提出志愿服务系统建构与流程管理的具体思路,为提升南京青奥会志愿服务水平进言献策。%The Olympic Games is a celebration of both athletes and volunteers .Nanjing Youth O-lympic Games will be held in August 2014 .In order to make it successful and wonderful ,the or-ganization and management of volunteer service in Nanjing YOG must be well studied and de-signed .Thus ,the efficiency of volunteer system and management can be improved .This article bases on theories of general system theory and process management ,and puts forward specific i-deas of system construction and process management of volunteer service in Nanjing YOG .

  6. The Practice of Informatization Management in Surgical Outpatient Nursing Service Process%信息化管理在外科门诊护理服务流程中的实践

    Institute of Scientific and Technical Information of China (English)

    贾美娜

    2015-01-01

    Taking Shengjing Hospital of China Medical University as an example, informatization management measures are applied to outpatient surgical nursing process, including one-card-through outpatient information diagnosis and treatment model, cell-phone APP clinical message diagnosis and treatment model, electronic queuing system, sub-period and multi-channel reserved registration, medical material receiving, online reporting of the repair work, so as to optimize nursing service process, increase effective treatment time, improve efficiency and quality of nursing service.%以中国医科大学附属盛京医院为例,将一卡通门诊信息诊疗模式、手机APP门诊信息诊疗模式、电子排队叫号系统、分时段多途径预约挂号、物资请领、网上报修等信息化管理措施应用于外科门诊护理服务流程中,从而优化护理服务流程,提高患者有效就诊时间,提升护理服务效率和质量。

  7. Monitoring of the data processing and simulated production at CMS with a web-based service the Production Monitoring Platform (pMp)

    CERN Document Server

    Norkus, Antanas

    2017-01-01

    Physics analysis at the Compact Muon Solenoid (CMS)requires botha vast production of simulated eventsand an extensive processing of the data collected by the experiment.Since the end of the LHC runI in 2012, CMS has produced over 20 Billion simulated events,from 75 thousand processing requestsorganised in one hundred different campaigns,which emulate different configurations of collision events, CMS detector and LHC running conditions.In the same time span, sixteen data processing campaigns have taken place toreconstruct different portions of the runI and runII data with ever improving algorithms and calibrations.The scale and complexity of the events simulation and processingand the requirement that multiple campaigns must proceed in parallel,demand that a comprehensive, frequently updated and easily accessible monitoringbe made available to the CMS collaboration.Such monitoring must serve both the analysts,who want to know which and when datasets will become available,and the central teams in charge of subm...

  8. Realizing Mobile Web Services for Dynamic Applications

    Science.gov (United States)

    Zaplata, Sonja; Dreiling, Viktor; Lamersdorf, Winfried

    Use of web services also on mobile devices becomes increasingly relevant. However, realizing such mobile web services based on the standard protocol stack is often inappropriate for resource-restricted mobile devices in dynamic networks. On the other hand, using specialized alternative protocols restricts compatibility with traditional service applications. Thus, existing approaches often do not allow to integrate heterogeneous service instances dynamically, as it is, e.g., required for executing mobile service-based business processes.

  9. Action plan for improving the process of nuclear materials and services in Asco-Vandellos II association A.I.E; Plan de Actuacion para la mejora del Proceso de Materiales y Servicios en Asociacion Nuclear Asco-Vandellos II A.I.E.

    Energy Technology Data Exchange (ETDEWEB)

    Gonzalez Tardiu, F.

    2015-07-01

    In the strategic plan for the years 2013-2017 ANAV, it requires action plans grouped into three basic areas are developed: processes, systems and people. the preparation and development of the Action Plan for the Improvement Process Materials and Services (MS), in order to improve the efficiency and effectiveness of it is included in the area of processes. (Author)

  10. RESNA Wheelchair Service Provision Guide

    Science.gov (United States)

    Arledge, Stan; Armstrong, William; Babinec, Mike; Dicianno, Brad E.; Digiovine, Carmen; Dyson-Hudson, Trevor; Pederson, Jessica; Piriano, Julie; Plummer, Teresa; Rosen, Lauren; Schmeler, Mark; Shea, Mary; Stogner, Jody

    2011-01-01

    The purpose of the Wheelchair Service Provision Guide is to provide an appropriate framework for identifying the essential steps in the provision of a wheelchair. It is designed for use by all participants in the provision process including consumers, family members, caregivers, social service and health care professionals, suppliers,…

  11. Mail Service

    CERN Multimedia

    TS-FM Group

    2004-01-01

    Tuesday 19 October 2004 Please note that the distribution and collection of mail are likely to be disrupted on Tuesday, October 19, 2004, because of traffic and other restrictions enforced on that day in connection with CERN's fiftieth anniversary celebrations. The service may be completely interrupted in certain areas. Group TS-FM, Tel. 77551

  12. PFInancial services

    Index Scriptorium Estoniae

    2002-01-01

    Briti ettevõttest International Financial Services, mis viib maailmas läbi kampaaniat PPP (Public Private Partnership) ja PFI (Private Finance Initiative) - erasektori ja avaliku sektori vahelise koostöö reklaamimiseks ja edendamiseks. Firma esindajad kohtusid Eesti ametnikega

  13. Refrigeration Servicing.

    Science.gov (United States)

    Hamilton, Donald L.; And Others

    This self-study course is designed to familiarize Marine enlisted personnel with the services required to be performed on refrigeration equipment. The course contains four study units. Each study unit begins with a general objective, which is a statement of what the student should learn from the unit. The study units are divided into numbered work…

  14. Documentation Service; Service de Documentation

    Energy Technology Data Exchange (ETDEWEB)

    Charnay, J.; Chosson, L.; Croize, M.; Ducloux, A.; Flores, S.; Jarroux, D.; Melka, J.; Morgue, D.; Mottin, C. [Inst. de Physique Nucleaire, Lyon-1 Univ., 69 - Villeurbanne (France)

    1998-12-31

    This service assures the treatment and diffusion of the scientific information and the management of the scientific production of the institute as well as the secretariat operation for the groups and services of the institute. The report on documentation-library section mentions: the management of the documentation funds, search in international databases (INIS, Current Contents, Inspects), Pret-Inter service which allows accessing documents through DEMOCRITE network of IN2P3. As realizations also mentioned are: the setup of a video, photo database, the Web home page of the institute`s library, follow-up of digitizing the document funds by integrating the CD-ROMs and diskettes, electronic archiving of the scientific production, etc 1 fig.

  15. CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE

    Directory of Open Access Journals (Sweden)

    SATYENDRA SHARMA

    2014-12-01

    Full Text Available Customers are the center of an organization’s universe: they define quality. They expect performance, reliability, responsiveness, competitive prices, on-time delivery, service, clear and correct transaction processing and more. Customer satisfaction/Service quality management has become a strategic imperative for most firms. In the present circumstances, it is vital to measure customer perceptions and how well the company delivers on the critical factors/dimensions of the business. The main objective of this paper is to be acquainted with customer importance rating of service quality dimensions or Voice of Customers for an Automobile service centre. A questionnaire has been used for the purpose.

  16. Application of Work Study for the Improvement of a Service Process%IE理论在营业厅固网业务流程优化中的应用

    Institute of Scientific and Technical Information of China (English)

    周平; 孙文婷; 任志平

    2011-01-01

    针对营业厅固网业务服务流程繁琐、服务不及时、客户长时间排队等待的现状,基于工业工程(IE)理论,重新定义IE理论图表技术符号,应用"5W1H"提问技术分析现状,确定需要优化的项目;应用"ECRS"4大原则优化同网业务流程.以某市营业厅固网业务流程为例,优化后客户平均移动距离由69 m缩短至34 m、高峰期平均停留时间由58 min缩短至29 min,说明使用该方法优化固网业务流程效果明显.这对于提高客户满意度、提升服务质量和效率以及企业竞争实力具有指导作用.%For services provided by the telecom companies ,especially by fixed-line phone companies, it has complicated service processes, untimely service delivery, and long queuing time for customers. To improve such a situation,work study is conducted in this paper. To analyze the processes studied, symbols and icons are defined. Based on these symbols and icons, “5W1H” is applied to analyze the current status and identify the issues to be improved. Then, four principles of “ECRS” are used to optimize the process. A case study from a fixed-line phone company is presented. As a result,after process redesign ,for a customer, the average moving distance is reduced from 69m to 34m,and the average staying time during peak period is reduced from 58 min to 29 min. This is a significant improvement and it greatly increases customer' s satisfaction degree.

  17. Information Technology Service; Service Informatique

    Energy Technology Data Exchange (ETDEWEB)

    Ageron, M.; Boninchi, V.; Chartoire, M.; Combroux, A.; Giraud, N.; Jacquet, G.; Lagrange, B.; Malleret, S.; Martin, C.; Mas, J.; Morgue, M.; Ollivier, T. [Inst. de Physique Nucleaire, Lyon-1 Univ., 69 - Villeurbanne (France)

    1998-12-31

    The information technology service works out the choices concerning the information technology systems of general use in the laboratory: computers, network, peripherals, workstations, software. It intervenes at the same time in the definition of the procedures and equipment specific to the research groups. The entire data acquisition is centralized by the service. The personnel is sharing the following two large directions of activities: - management of information technology park (setup, configuration and maintenance of the materials and soft ensemble, training and assistance afforded to users); - participation in software projects either in elaboration of applications or in realization and maintenance of specific tools

  18. Evaluation of an Organisational Intervention to Promote Integrated Working between Health Services and Care Homes in the Delivery of End-of-Life Care for People with Dementia: Understanding the Change Process Using a Social Identity Approach

    Directory of Open Access Journals (Sweden)

    Sarah Amador

    2016-06-01

    Full Text Available In the United Kingdom, approximately a third of people with dementia live in long-term care facilities for adults, the majority of whom are in the last years of life. Working arrangements between health services and care homes in England are largely ad hoc and often inequitable, yet quality end-of-life care for people with dementia in these settings requires a partnership approach to care that builds on existing practice. This paper reports on the qualitative component of a mixed method study aimed at evaluating an organisational intervention shaped by Appreciative Inquiry to promote integrated working between visiting health care practitioners (i.e. General Practitioners and District Nurses and care home staff. The evaluation uses a social identity approach to elucidate the mechanisms of action that underlie the intervention, and understand how organisational change can be achieved. We uncovered evidence of both (i identity mobilisation and (ii context change, defined in theory as mechanisms to overcome divisions in healthcare. Specifically, the intervention supported integrated working across health and social care settings by (i the development of a common group identity built on shared views and goals, but also recognition of knowledge and expertise specific to each service group which served common goals in the delivery of end-of-life care, and (ii development of context specific practice innovations and the introduction of existing end-of-life care tools and frameworks, which could consequently be implemented as part of a meaningful bottom-up rather than top-down process. Interventions structured around a Social Identity Approach can be used to gauge the congruence of values and goals between service groups without which efforts to achieve greater integration between different health services may prove ineffectual. The strength of the approach is its ability to accommodate the diversity of service groups involved in a given area of care

  19. The Statement Airline Service Quality Development

    Institute of Scientific and Technical Information of China (English)

    周威

    2014-01-01

    As the recent emergence of the Low Cost Carriers (LLCs) in Air-line industry, service differentiation and customer satisfaction takes critical role in order to sharpen competitive edges to both Full Service Carriers (FSCs) and LLCs. The current research aims to explore the nature of service quality in airline and its relationship to customer satisfaction. Air service quality dimensions using factor analysis are classified as Ticketing and Boarding Processes, Customer Encounter Services, and Tangibles. Further, the regression analysis reveals the strength of relationships between each of service quality dimensions and customer satisfaction scales that the Ticketing and Boarding Process dimension has the strongest co-relations with customer satisfaction scales.

  20. Public Service In Service Soil Certificate In The Sorong City

    Directory of Open Access Journals (Sweden)

    Muhammad Ridha

    2015-03-01

    Full Text Available ABSTRACT One of the goals of decentralization in 2004 that the decentralization of Local Government authorities undergo a process of empowerment the ability of initiative creativity encouraged so that the capacity to address domestic problems getting stronger This opens opportunities made possible since the enactment and implementation of the Law on Local Government that Act No. 32 of 2004. The problem is formulated in this study is how the public service in the administration of land titles in Sorong city . This study used a qualitative approach that is descriptive analysis. This study seeks to describe and interpret what is can about the condition or existing relationship opinion growing ongoing process result or effect that occurs or emerging trend.Basic techniques of data collection used is interview observation and documentation. Interviews were used in the form of nonstandard or unstructured done without preparation of a list of questions that tight but based on the interview guide focused on research. Data analysis techniques in this study using a qualitative analysis of the interaction model proposed by Miles and Huberman. The results showed that public service obtaining certificates of land that occurred in Sorong city land office applied based counter system to provide services that are easy for the public applicants for all service activities through mechanisms that have been specified for ease of service. But it must be admitted that there are services that have not been fully optimized in accordance with the procedures of service. Counter parties in implementing the maintenance service is not in accordance with SOP according to the stages of eligibility has been determined. Service activities implemented by the land office by the applicant community feedback or service activities is not optimal because they are less efficient service activities tend to be economical because the service is not simple and not timely completion

  1. Calculating the price of tanks, vessels and process equipment of petrochemical industry second criteria of integrity and survival remaining of API RP 579 (Fitness for service); Calculo do preco de tanques, vasos e equipamentos de processo da industria petroquimica segundo criterios de integridade e sobrevida remanescente do API RP 579 (Fitness for service)

    Energy Technology Data Exchange (ETDEWEB)

    Morato, Paulo Cesar Vidal Morato [Petroleo Brasileiro S.A. (PETROBRAS), Rio de Janeiro, RJ (Brazil)

    2012-07-01

    By owning many tanks, vessels and process equipment, PETROBRAS has developed the concept of 'Fitness-For-Service' (suitability for use) under the standard API RP 579, i.e. to verify the structural integrity and remaining useful life of equipment in service. In this paper we will discuss how to calculate the remaining useful life of equipment used in accordance with such criteria and with this technical data, calculate the depreciated price. Steps: verification of applicability; surveys of the technical data of the equipment; surveys the minimum thickness of plating equipment over the years; calculation of the average annual rate of corrosion (tc); calculation of the required minimum thickness according to the criteria of API RP 579 (tr); calculation of remaining useful life (nr); calculation of the depreciated price (Vd) equipment. Conclusions: intended for evaluation of tanks price, vessels and process equipment according to API RP 579 concepts. Estimate the remaining useful life of equipment used and calculates the depreciated price. Scientific method based, consistent and robust, due to calculating established the remaining useful life. (author)

  2. Public Goods and State Services

    Directory of Open Access Journals (Sweden)

    Ignatova T.V.

    2015-09-01

    Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the

  3. Web Services as Public Services: Are We Supporting Our Busiest Service Point?

    Science.gov (United States)

    Riley-Huff, Debra A.

    2009-01-01

    This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)

  4. Software Architectural Patterns for Service Composition

    Directory of Open Access Journals (Sweden)

    Ghadeer Ghazal

    2014-08-01

    Full Text Available Service - oriented computing is meant to support loose relationships between organizations; Service - oriented architectures often have the goal to integrate various distributed servic es of one or more organizations in a flexible way to be able to quickly react on business changes. Distributed services provided a new way of distributed computing that achieve the interoperability between heterogonous application through platform and lan guage independent interfaces. The creation of value added services by composition of existing ones is gaining a significant momentum. Distributed service composition is meant to support loose relationships between implemented services in order to provide n ew functions. A composite service is the one resulting from the integration, coordination and synchronization of different service components. In this paper, we generated A Services Composition Model (SCM that provides a general solution for the services composition problem by realizing the requirements of a new service using the requirements of the already existing service. We explained in details all the steps of the composition process; services registration, services discovery, services selection, serv ices invoking, and services integration. Although the SCM is not bounded to one particular algorithm to compose services, we generate d an application as an example to test our Service Composition Model. We also generated the Services Composition Language (SCL as a simple text - based language which allows the user to express the requirements of his request, the inserted request will then be analyzed using our Parsing Algorithm to determine the name of the requested services, after that our Service Composition Algorithm will execute all the steps of the composition process and return t he result of the composition to the user

  5. 基于E^3-Value的服务供应链运作管理流程和方法%E^3-value based operation management process and method for service supply chain

    Institute of Scientific and Technical Information of China (English)

    何霆; 徐晓飞; 金铮

    2011-01-01

    目前尽管存在较多以产品为中心的供应链运作管理流程和方法,但在服务供应链领域,由于服务不同于产品的诸多特性局限了其进一步的应用。因此,采用结构化分析思想和方法,提出了基于E3-value的服务供应链运作管理逻辑流程和方法,该方法以价值为导向,不但可以解决现有供应链运作管理模式的一些适应性问题,而且能够解决"供应链运作管理模式为什么是这样,潜在盈利性如何量化"问题。%There were extensive product-centered supply chain operation management processes and methods at present.In Service Supply Chain(SSC) domain,these methods and processes did not have further application due to the differences between service and product.For above reasons,by using analytic technique of structuring,E3-value based operation management logistic process and method for SSC were proposed.This value oriented method could not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods,but answer the questions of "why the management model is like this?" and "how to quantify the potential profitability of the supply chains?"

  6. Collection of Biospecimen & Clinical Information in Patients w/ Gastrointestinal Cancers

    Science.gov (United States)

    2012-05-24

    Gastrointestinal Neoplasms; Gynecologic Cancers; Gynecologic Cancers Cervical Cancer; Gastric (Stomach) Cancer; Gastro-Esophageal(GE) Junction Cancer; Gastrointenstinal Stromal Tumor (GIST); Colon/Rectal Cancer; Colon/Rectal Cancer Colon Cancer; Colon/Rectal Cancer Rectal Cancer; Colon/Rectal Cancer Anal Cancer; Anal Cancer; Hepatobiliary Cancers; Hepatobiliary Cancers Liver; Pancreatic Cancer

  7. A Medical Center Network for Optimized Lung Cancer Biospecimen Banking

    Science.gov (United States)

    2015-10-01

    Squamous Cell Carcinoma Stage IB Y N 0.8 60 50 25 3 4 1.84 3 4 . 17 1 Yes - Current Smoker 52 None None V0099 Carcinoid Tumor: Typical Stage IA Y N...Carcinoma Stage IIIA Y N 1.8 75 50 5 5 1.3 5 .33 Yes - Current Smoker 60 None None V0233 Squamous Cell Carcinoma Stage IA Y N 0.32 90 50 5 1 4 .70 2 4 . 17 ...No - Quit Smoking 60 AR Second- hand smoke Second- hand smoke V0289 Squamous Cell Carcinoma Stage IA Y N 0.22 90 50 0 2 1.35 6 . 17 2 Yes - Current

  8. A Research on UCON Enhanced Dynamic Access Control Model for the Business Process of Composite Web Services%UCON支持的组合Web服务业务流程访问控制模型

    Institute of Scientific and Technical Information of China (English)

    上超望; 刘清堂; 赵呈领; 王艳凤; 杨琳

    2011-01-01

    Business process access control mechanism is a difficult problem in Web services composition application.The dynamic Interactivity and Coordination of business process activities have been ignored in the existing research,which can not meet the demands for the dynamic business process access control.An UCON enhanced business process dynamic access control model(WS-BPUCON) is proposed,which unbinds the coupling relationship of organization model and the process model,and provides sufficient flexibility to implement the dynamic and fine-gained access control based on the authorization,obligation and condition for business process.The paper also describes the implementation architecture of WS-BPUCON in the end.%业务流程访问控制机制是组合Web服务应用中的难点,现有的访问控制模型忽视了流程活动之间动态交互性和协同性的特点,不能适应业务流程权限的动态管理.本文提出一种使用控制支持的组合Web服务业务流程动态访问控制模型WS-BPUCON,模型通过角色和权限的分离解除了组织模型和业务流程模型的耦合关系,能够根据分布式开放网络环境中的属性信息,基于授权、职责和条件三种约束决定策略来检查访问控制决策,具有上下文感知、细粒度访问管理等特性,给出了WS-BPUCON的实施框架.

  9. Dosimetry Service

    CERN Multimedia

    Dosimetry Service

    2005-01-01

    Please remember to read your dosimeter at least once every month. A regular read-out is indispensable to ensure periodic monitoring of your personal dose. You must read your dosimeter even if you have not visited the controlled areas. Film badges are no longer valid at CERN and holders of film badges are no longer allowed to enter the controlled radiation areas or work with a source. Dosimetry Service Tel. 72155 http://cern.ch/rp-dosimetry

  10. Application of Process Management and Patient Stratification in Pediatric Emergency Nursing Service%流程管理与患者分层在急诊儿科护理服务中的应用

    Institute of Scientific and Technical Information of China (English)

    石小毛; 胡余明; 阳秀春

    2012-01-01

    目的 探讨流程管理与对患者进行分层在优化急诊儿科护理服务的有效性.方法 运用流程管理的理论和方法,调查分析急诊儿科护理服务中存在的问题并进行流程改进,结合在急诊儿科已建立门急诊静脉药物输液中心的基础上重新制定出更加规范、科学的工作流程,同时引导护理人员根据患者病情轻重缓急进行分层次管理并不断改进;统计新的管理方式执行前后护理不良事件发生率、病人满意度、护士工作效率、护士满意度.结果 新的管理方式执行后:(1)护理不良事件发生率明显降低;(2)病人满意度明显增加、投诉发生率明显降低;(3)护士工作效率明显提高;(4)护士满意度明显提高;差异均有统计学意义.结论 运用流程管理的科学理论和方法对患者进行分层可以优化急诊儿科护理服务.%Objective To explore the validity of process management and patient stratification in optimizing pediatric emergency nursing service. Methods The theory and method of process management were used to investigate and analyze the existing problems in pediatric emergency nursing service so as to improve the process. We reformulated a more normative and scientific working process based on the existing infusion center for intravenous medications in pediatric emergency nursing service; meanwhile, the nurses were guided to stratify the patients in terms of the status of the disease and to improve the management continuously. Before and after executing the new management method, the incidence rate of nursing mistakes, the satisfaction rate of the patients, the working efficiency of the nurses, and the satisfaction rate of the nurses were statistically analyzed. Results After executing the new management method, the incidence rate of nursing mistakes and the incidence rate of patients' complaints were both decreased significantly, but the satisfaction rate of the patienis, the working

  11. Quality of Catering Service and Food Safety Administration in Export Processing Zone of Kunshan City%昆山市出口加工区餐饮服务食品安全监管工作的质量

    Institute of Scientific and Technical Information of China (English)

    贲智强

    2011-01-01

    [ Objective] To implement comprehensive evaluation on quality of catering service and food safety administration in export processing zone of Kunshan City before and after management mode of food safety related data record and commitment, and provide reference for carrying out catering service and food safety administration well in the future. [ Methods] Osculating value method was adopted to evaluate the quality of catering service and food safety administration in export processing zone. Results of health examination, supervision coverage, tableware monitoring, etc were standardized. The quality change of catering service and food safety administration in export processing zone before and after management mode of food safety related data record and commitment was analyzed. [Results] Osculating value C2010 < C2009 < C20os < C2007. After implementation of management mode, the quality of catering service and food safety administration was significantly better than before. [ Conclusion] Osculating value method has great potential in application. Record and commitment system has changed the previous fuzzy consumption of workers, has improved the holding rate of collective meal delivery permit and health certificate, and has effectively curbed food safety hazards.%目的 对昆山市出口加工区推行食品安全相关资料备案承诺管理模式前后餐饮服务食品安全监管工作质量进行综合评价,为今后更好地开展餐饮服务食品安全监管提供参考依据.方法 采用密切值法综合评价出口加工区餐饮服务食品安全监管质量,标化处理健康检查,监督覆盖率、餐饮具监测等结果,通过比较分析出口加工区推行食品安全相关资料备案承诺管理模式前后餐饮服务食品安全监管质量的变化.结果 密切值C2010<C2009<C2008<C2007,出口加工区推行食品安全相关资料备案承诺管理模式后餐饮业食品安全监管质量明显好于实施前.结论 密切

  12. A Formal Model for Compliance Verification of Service Compositions

    NARCIS (Netherlands)

    Groefsema, Heerko; van Beest, Nick; Aiello, Marco

    2016-01-01

    Business processes design and execution environments increasingly need support from modular services in service compositions to offer the flexibility required by rapidly changing requirements. With each evolution, however, the service composition must continue to adhere to laws and regulations, resu

  13. Service Areas at Cedar Breaks National Monument, Utah (srvcarea)

    Data.gov (United States)

    National Park Service, Department of the Interior — This coverage contains service areas at Cedar Breaks National Monument. The service areas were collected by a Trimble GeoXT GPS unit and post processed for...

  14. A service dog in group.

    Science.gov (United States)

    Rothberg, Brian; Collins, Emily

    2015-04-01

    Service dogs are sanctioned by the Americans with Disabilities Act as having protected rights allowing them to assist owners with disabilities. These dogs are appearing with increasing frequency in healthcare settings, and it is important for healthcare providers to understand the rules and regulations given to service animals and owners. We discuss processes that transpired when a service dog was brought into a psychodynamic psychotherapy group. The purpose of this paper is to highlight the unintended consequences of the Americans with Disabilities Act of 2010 as it concerns service dogs and the impact on the group process. Problems resulting from the introduction of service dogs into therapy groups should be anticipated and explicitly discussed in the course of the group's transactions.

  15. The research progress of lean management in the medical service process optimization%精益管理在医疗服务流程优化的研究进展

    Institute of Scientific and Technical Information of China (English)

    徐燕; 王远流; 彭桂芝; 杨越; 严提珍

    2015-01-01

    介绍了精益管理内涵及工具,对国内外医院应用精益管理进行概述。在医改新形势下如何运用精益思想,建立精益管理体系,优化服务流程,降低运营成本,提升患者满意度,逐步实现国家卫生计生委“进一步改善医疗服务行动计划”目标。%This paper introduces the connotation of lean management and tools, to the hospital at home and abroad application of lean management were summarized. In health care reform under the new situation, the use of lean thinking, lean management system, optimizing the service process, reduce operating costs, improve patient satisfaction, gradually achieve national health family planning "to further improve the medical service action plan" goal.

  16. 考虑工艺多样性的资源服务化配置研究%Research on Allocation of Service-Oriented Manufacturing Resources with Consideration of Process Diversity

    Institute of Scientific and Technical Information of China (English)

    巴黎; 李言; 杨明顺; 高新勤

    2011-01-01

    With the aim of multi-processed resource allocation problem under the service-oriented manufacturing paradigm, the mathematical model for this problem is built with the total flow time as the optimal objective, the multi-service-oriented resource as the allocation objective and taking cost and time factors into comprehensive consideration. Also, the simulation annealing algorithm with memory is designed for carrying out the solution to the problems. The results obtained from actual examples indicate that the mathematical model for the problem is correct, and that the solution algorithm is effective.%针对服务型制造模式下的多工艺资源配置问题,以总流程时间为优化目标,以多种服务化资源为配置对象,综合考虑成本和时间因素,建立了该问题的数学模型,并利用带记忆的模拟退火算法对该问题进行求解.实例结果表明,该问题的数学模型正确,求解算法有效.

  17. Using Service Scenarios to Model Business Services

    DEFF Research Database (Denmark)

    Bækgaard, Lars

    The purpose of the paper is to present and evaluate the notion of service scenarios. A service is work done by a service executor in interaction with a service consumer. A service scenario is a model of a service system and the roles that are played by the actors participating and interacting dur...... of a case study in a public library. The case study indicates that service systems should be understood as socio-technical systems in which service executors and service consumers co-create value in mutual interaction with each other and with a set of shared resources....

  18. 物流服务与管理专业全程职业素养训练实践探索%Exploration of Whole-process Occupational Quality Training of Logistics Service and Management Specialty

    Institute of Scientific and Technical Information of China (English)

    王彩娥

    2015-01-01

    In this paper, we introduced the connotation of the occupational quality and its training and evaluation system, and then proposed the objective and positioning for the whole-process occupational quality training for the logistics service and management specialty as well as the establishment of the curricular system and the path of its practical innovation.%阐述了职业素养及其训练评价体系的内涵,提出了物流服务与管理专业全程职业素养训练的培养目标与定位、课程体系构建以及实践创新途径。

  19. 关于医疗服务过程中几个表见环节的分析%Analyse on Several Apparent Links in the Process of Medical Services

    Institute of Scientific and Technical Information of China (English)

    孙永波

    2016-01-01

    在医疗服务过程中有诸多表见环节,具体涉及:医学礼仪、医患双方心理防御墙、早期干预患者情绪、医德与病德、“不伤害原则”、缓和医疗、医生美德等方面,对这些环节做了具体分析。%In the process of medical service, there are several apparent links such as medical etiquette, doctor-patient psychological protecting wall, and early intervention to patients′emotion, medical ethics and patient ethics, the principle of "no harm", palliative care and doctor virtues. This article analyzes and discusses these apparent links in detail.

  20. Service registry design: an information service approach

    NARCIS (Netherlands)

    Ferreira Pires, Luis; Oostrum, van Arjen; Wijnhoven, Fons; Wang, J.

    2010-01-01

    A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues, wh