WorldWideScience

Sample records for biospecimen processing services

  1. World Endometriosis Research Foundation Endometriosis Phenome and Biobanking Harmonization Project: III. Fluid biospecimen collection, processing, and storage in endometriosis research

    DEFF Research Database (Denmark)

    Rahmioglu, Nilufer; Fassbender, Amelie; Vitonis, Allison F.; Tworoger, Shelley S.; Hummelshoj, Lone; D'Hooghe, Thomas M.; Adamson, G. David; Giudice, Linda C.; Becker, Christian M.; Zondervan, Krina T.; Missmer, Stacey A.; Adamson, G.D.; Allaire, C.; Anchan, R.; Becker, C.M.; Bedaiwy, M.A.; Buck Louis, G.M.; Calhaz-Jorge, C.; Chwalisz, K.; D'Hooghe, T.M.; Fassbender, A.; Faustmann, T.; Fazleabas, A.T.; Flores, I.; Forman, A.; Fraser, I.; Giudice, L.C.; Gotte, M.; Gregersen, P.; Guo, S.-W.; Harada, T.; Hartwell, D.; Horne, A.W.; Hull, M.L.; Hummelshoj, L.; Ibrahim, M.G.; Kiesel, L.; Laufer, M.R.; Machens, K.; Mechsner, S.; Missmer, S.A.; Montgomery, G.W.; Nap, A.; Nyegaard, Mette; Osteen, K.G.; Petta, C.A.; Rahmioglu, N.; Renner, S.P.; Riedlinger, J.; Roehrich, S.; Rogers, P.A.; Rombauts, L.; Salumets, A.; Saridogan, E.; Seckin, T.; Stratton, P.; Sharpe-Timms, K.L.; Tworoger, S.; Vigano, P.; Vincent, K.; Vitonis, A.F.; Wienhues-Thelen, U.-H.; Yeung P.P., Jr.; Yong, P.; Zondervan, K.T.

    2014-01-01

    ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis.......ObjectiveTo harmonize standard operating procedures (SOPs) and standardize the recording of associated data for collection, processing, and storage of fluid biospecimens relevant to endometriosis....

  2. Biospecimen Core Resource - TCGA

    Science.gov (United States)

    The Cancer Genome Atlas (TCGA) Biospecimen Core Resource centralized laboratory reviews and processes blood and tissue samples and their associated data using optimized standard operating procedures for the entire TCGA Research Network.

  3. Biotrust: a comprehensive system for acquiring and distributing biospecimens.

    Science.gov (United States)

    Anderson, Nicholas; Ponko, Stefan; Black, Tony; Prosser, Justin; Stein, Barbara; Tarczy-Hornoch, Peter; Porter, Peggy

    2013-01-01

    The Biotrust resource provides a web-accessible method to coordinate discovery and request of annotated biospecimens for research. The system is built on an open-source web-application framework, and has a modular approach to defining education on process, study registration and feasibility review, patient identification and cohort forwarding, consent tracking, and biospecimen processing/distribution. The architecture has been designed as a "pass through" system that provides annotated deidentified biospecimens for investigator use in a restricted time window of 4-7 days, and does not maintain biobanking facilities. As a core institutional resource, the system integrates seven vertical service arms, each of which can be accessed independently to support flexible and independent use in translational research. The system will be described in terms of requirements for use, metrics of evaluation, and lessons learned in integrating this into clinical and operational environments. PMID:24303285

  4. Biospecimen Repository Access and Data Sharing (BRADS)

    Data.gov (United States)

    U.S. Department of Health & Human Services — BRADS is a repository for data and biospecimens from population health research initiatives and clinical or interventional trials designed and implemented by...

  5. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    National Cancer Institute; Jewell, Ph.D., Scott D.; Seijo, M.S., Edward; Kelly, Ph.D., Andrea; Somiari, Ph.D., Stella; B.Chir., M.B.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., M.S., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Moore, Ph.D., Helen M.; Vaught, Ph.D., Jim; Watson, Peter

    2010-09-02

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  6. Biospecimen Reporting for Improved Study Quality

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly, Ph.D., Andrea B.; Jewell, Ph.D., Scott D.; McShane, Ph.D., Lisa M.; Clark, M.D., Douglas P.; Greenspan, M.D., Renata; Hayes, M.D., Daniel F.; Hainaut, Ph.D., Pierre; Kim, Paula; Mansfield, Ph.D., Elizabeth A.; Potapova, Ph.D., Olga; Riegman, Ph.D., Peter; Rubinstein, Ph.D., Yaffa; Seijo, M.S., Edward; Somiari, Ph.D., Stella; Chir., B; Weier, Ph.D., Heinz-Ulrich; Zhu, Ph.D., Claire; Vaught, Ph.D., Jim; Watson,M.B., Peter

    2010-12-27

    Human biospecimens are subjected to collection, processing, and storage that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research that uses human tissues, it is crucial that information on the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications on biospecimen-related research and to help reassure patient contributors and the advocacy community that their contributions are valued and respected.

  7. Biospecimen Reporting for Improved Study Quality (BRISQ)

    Energy Technology Data Exchange (ETDEWEB)

    Moore, Ph.D., Helen M.; Kelly Ph.D., Andrea; Jewell Ph.D., Scott D.; McShane Ph.D., Lisa M.; Clark M.D., Douglas P.; Greenspan M.D., Renata; Hayes M.D., Daniel F.; Hainaut Ph.D.,, Pierre; Kim, Paula; Mansfield Ph.D., Elizabeth; Potapova Ph.D., Olga; Riegman Ph.D., Peter; Rubinstein Ph.D., Yaffa; Seijo M.S., Edward; Somiari Ph.D., Stella; Watson M.B., Peter; Weier Ph.D., Heinz-Ulrich; Zhu Ph.D., Claire; Vaught Ph.D., Jim

    2011-04-26

    Human biospecimens are subject to a number of different collection, processing, and storage factors that can significantly alter their molecular composition and consistency. These biospecimen preanalytical factors, in turn, influence experimental outcomes and the ability to reproduce scientific results. Currently, the extent and type of information specific to the biospecimen preanalytical conditions reported in scientific publications and regulatory submissions varies widely. To improve the quality of research utilizing human tissues it is critical that information regarding the handling of biospecimens be reported in a thorough, accurate, and standardized manner. The Biospecimen Reporting for Improved Study Quality (BRISQ) recommendations outlined herein are intended to apply to any study in which human biospecimens are used. The purpose of reporting these details is to supply others, from researchers to regulators, with more consistent and standardized information to better evaluate, interpret, compare, and reproduce the experimental results. The BRISQ guidelines are proposed as an important and timely resource tool to strengthen communication and publications around biospecimen-related research and help reassure patient contributors and the advocacy community that the contributions are valued and respected.

  8. How to design biospecimen identifiers and integrate relevant functionalities into your biospecimen management system.

    Science.gov (United States)

    Nussbeck, Sara Y; Skrowny, Daniela; O'Donoghue, Sheila; Schulze, Thomas G; Helbing, Krister

    2014-06-01

    Effective tracking of biospecimens within a biobank requires that each biospecimen has a unique identifier (ID). This ID can be found on the sample container as well as in the biospecimen management system. In the latter, the biospecimen ID is the key to annotation data such as location, quality, and sample processing. Guidelines such as the Best Practices from the International Society of Biological and Environmental Repositories only state that a unique identifier should be issued for each sample. However, to our knowledge, all guidelines lack a specific description of how to actually generate such an ID and how this can be supported by an IT system. Here, we provide a guide for biobankers on how to generate a biospecimen ID for your biobank. We also provide an example of how to apply this guide using a longitudinal multi-center research project (and its biobank). Starting with a description of the biobank's purpose and workflows through to collecting requirements from stakeholders and relevant documents (i.e., guidelines or data protection concepts), and existing IT-systems, we describe in detail how a concept to develop an ID system can be developed from this information. The concept contains two parts: one is the generation of the biospecimen ID according to the requirements of stakeholders, existing documentation such as guidelines or data protection concepts, and existing IT-infrastructures, and the second is the implementation of the biospecimen IDs and related functionalities covering the handling of individual biospecimens within an existing biospecimen management system. From describing the concept, the article moves on to how the new concept supports both existing or planned biobank workflows. Finally, the implementation and validation step is outlined to the reader and practical hints are provided for each step. PMID:24955734

  9. Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  10. Study of Womens Health Across the Nation (SWAN) Biospecimen Repository

    Data.gov (United States)

    U.S. Department of Health & Human Services — The SWAN Repository is the biospecimen bank of the SWAN study. All stored specimens are from the 3,302 SWAN participants, collected across the 14 clinic visits...

  11. A Tissue Retrieval and Postharvest Processing Regimen for Rodent Reproductive Tissues Compatible with Long-Term Storage on the International Space Station and Postflight Biospecimen Sharing Program

    Directory of Open Access Journals (Sweden)

    Vijayalaxmi Gupta

    2015-01-01

    Full Text Available Collection and processing of tissues to preserve space flight effects from animals after return to Earth is challenging. Specimens must be harvested with minimal time after landing to minimize postflight readaptation alterations in protein expression/translation, posttranslational modifications, and expression, as well as changes in gene expression and tissue histological degradation after euthanasia. We report the development of a widely applicable strategy for determining the window of optimal species-specific and tissue-specific posteuthanasia harvest that can be utilized to integrate into multi-investigator Biospecimen Sharing Programs. We also determined methods for ISS-compatible long-term tissue storage (10 months at −80°C that yield recovery of high quality mRNA and protein for western analysis after sample return. Our focus was reproductive tissues. The time following euthanasia where tissues could be collected and histological integrity was maintained varied with tissue and species ranging between 1 and 3 hours. RNA quality was preserved in key reproductive tissues fixed in RNAlater up to 40 min after euthanasia. Postfixation processing was also standardized for safe shipment back to our laboratory. Our strategy can be adapted for other tissues under NASA’s Biospecimen Sharing Program or similar multi-investigator tissue sharing opportunities.

  12. 75 FR 51830 - National Cancer Institute's Best Practices for Biospecimen Resources

    Science.gov (United States)

    2010-08-23

    ... HUMAN SERVICES National Institutes of Health National Cancer Institute's Best Practices for Biospecimen... best practices, the National Cancer Institute (NCI) is seeking public comment on a revised version of the NCI Best Practices for Biospecimen Resources. This revised version of the NCI Best Practices...

  13. Biospecimen repositories and cytopathology.

    Science.gov (United States)

    Krishnamurthy, Savitri

    2015-03-01

    Biospecimen repositories are important for the advancement of biomedical research. Literature on the potential for biobanking of fine-needle aspiration, gynecologic, and nongynecologic cytology specimens is very limited. The potential for biobanking of these specimens as valuable additional resources to surgically excised tissues appears to be excellent. The cervicovaginal specimens that can be used for biobanking include Papanicolaou-stained monolayer preparations and residual material from liquid-based cytology preparations. Different types of specimen preparations of fine-needle aspiration and nongynecologic specimens, including Papanicolaou-stained and Diff-Quik-stained smears, cell blocks. and dedicated passes/residual material from fine-needle aspiration stored frozen in a variety of solutions, can be used for biobanking. Because of several gaps in knowledge regarding the standard of operative procedures for the procurement, storage, and quality assessment of cytology specimens, further studies as well as national conferences and workshops are needed not only to create awareness but also to facilitate the use of cytopathology specimens for biobanking. PMID:25524469

  14. New Funding Opportunity: Biospecimen Core Resource - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    The purpose of this notice is to notify the community that the National Cancer Institute's (NCI’s) Office of Cancer Clinical Proteomics Research (OCCPR) is seeking sources to establish a Biospecimen Core Resource (BCR), capable of receiving, qualifying, processing, and distributing annotated biospecimens.

  15. TRWG developmental pathway for biospecimen-based assessment modalities

    Energy Technology Data Exchange (ETDEWEB)

    Translational Research Working Group; Srivastava, Sudhir; Gray, Joe W.; Reid, Brian J.; Grad, Oren; Greenwood, Addison; Hawk, Ernest T.

    2008-09-03

    The Translational Research Working Group (TRWG) was created as a national initiative to evaluate the current status of NCI's investment in translational research and envision its future. The TRWG conceptualized translational research as a set of six developmental processes or pathways focused on various clinical goals. One of those pathways describes the development of biospecimen-based assays that utilize biomarkers for the detection, diagnosis, prognosis, and assessment of response to cancer treatment. The biospecimen-based assessment modality (BM) pathway was conceived not as comprehensive description of the corresponding real-world processes, but rather as a tool designed to facilitate movement of a candidate assay through the translational process to the point where it can be handed off for definitive clinical testing. This paper introduces the pathway in the context of prior work and discusses key challenges associated with the biomarker development process in light of the pathway.

  16. Biobanking Comes of Age: The Transition to Biospecimen Science.

    Science.gov (United States)

    Vaught, Jim

    2016-01-01

    Biobanking involves the collection, processing, storage, and distribution of biological specimens and the policies and procedures necessary to accomplish those aims successfully. Although biobanking may also involve collections for environmental studies or museum archives, most efforts to standardize biobanking practices have been directed toward human biomedical research. Initially focused primarily on collecting samples for diagnostic purposes in pathology settings, biobanks have evolved into complex organizations engaged in advancing personalized (or precision) medicine and translational research. This evolution has involved the development of biobanking best practices and the transformation of a field driven by empirical approaches into the emerging area of biospecimen science. It has become increasingly important to develop evidence-based practices for collecting biospecimens and data that can be shared with confidence with international collaborators. Aside from these technical approaches, other factors play crucial roles, such as ethical and regulatory issues, business planning and sustainability, and approaches to data collection and sharing. PMID:26514206

  17. Custodianship as an Ethical Framework for Biospecimen-Based Research

    OpenAIRE

    Yassin, Rihab; Lockhart, Nicole; Riego, Mariana González del; Pitt, Karen; Thomas, Jeffrey W.; Weiss, Linda; Compton, Carolyn

    2010-01-01

    Human biological specimens (biospecimens) are increasingly important for research that aims to advance human health. Yet, despite significant proliferation in specimen-based research and discoveries during the past decade, researchremains challenged by the inequitable access to high quality biospecimens that are collected under rigorous ethical standards. This is primarily caused by the complex level of control and ownership exerted by the myriad of stakeholders involved in the biospecimen re...

  18. Biospecimen quality program in the biobank of the Norwegian Institute of Public Health

    Directory of Open Access Journals (Sweden)

    Liv Paltiel

    2012-04-01

    Full Text Available Background: The biological material collected, processed and stored in biobanks are important research tools and it is important to minimize preanalytical variations to provide researchers with high quality biological material that will give reproducible results. Methods: To minimize the preanalytical variations caused by sample collection, processing and storage, we have established a biospecimen quality program. It consists of quality assurance aspects as well as quality control programs to measure adherence to protocols and sample integrity. The quality control program includes measurements and evaluation of the DNA quality and quantity before storage, i.e. concentration, purity, fragmentation and PCR success, and long term storage programs for plasma, urine and RNA. Conclusions: The Biobank at the Norwegian Institute of Public Health has established a biospecimen quality program that ensures high quality specimens and provides the documentation required to use the biomaterial in a best possible way.

  19. Leveraging a clinical research information system to assist biospecimen data and workflow management: a hybrid approach

    Science.gov (United States)

    2011-01-01

    Background Large multi-center clinical studies often involve the collection and analysis of biological samples. It is necessary to ensure timely, complete and accurate recording of analytical results and associated phenotypic and clinical information. The TRIBE-AKI Consortium http://www.yale.edu/tribeaki supports a network of multiple related studies and sample biorepository, thus allowing researchers to take advantage of a larger specimen collection than they might have at an individual institution. Description We describe a biospecimen data management system (BDMS) that supports TRIBE-AKI and is intended for multi-center collaborative clinical studies that involve shipment of biospecimens between sites. This system works in conjunction with a clinical research information system (CRIS) that stores the clinical data associated with the biospecimens, along with other patient-related parameters. Inter-operation between the two systems is mediated by an interactively invoked suite of Web Services, as well as by batch code. We discuss various challenges involved in integration. Conclusions Our experience indicates that an approach that emphasizes inter-operability is reasonably optimal in allowing each system to be utilized for the tasks for which it is best suited. PMID:21884570

  20. A Federated Network for Translational Cancer Research Using Clinical Data and Biospecimens.

    Science.gov (United States)

    Jacobson, Rebecca S; Becich, Michael J; Bollag, Roni J; Chavan, Girish; Corrigan, Julia; Dhir, Rajiv; Feldman, Michael D; Gaudioso, Carmelo; Legowski, Elizabeth; Maihle, Nita J; Mitchell, Kevin; Murphy, Monica; Sakthivel, Mayurapriyan; Tseytlin, Eugene; Weaver, JoEllen

    2015-12-15

    Advances in cancer research and personalized medicine will require significant new bridging infrastructures, including more robust biorepositories that link human tissue to clinical phenotypes and outcomes. In order to meet that challenge, four cancer centers formed the Text Information Extraction System (TIES) Cancer Research Network, a federated network that facilitates data and biospecimen sharing among member institutions. Member sites can access pathology data that are de-identified and processed with the TIES natural language processing system, which creates a repository of rich phenotype data linked to clinical biospecimens. TIES incorporates multiple security and privacy best practices that, combined with legal agreements, network policies, and procedures, enable regulatory compliance. The TIES Cancer Research Network now provides integrated access to investigators at all member institutions, where multiple investigator-driven pilot projects are underway. Examples of federated search across the network illustrate the potential impact on translational research, particularly for studies involving rare cancers, rare phenotypes, and specific biologic behaviors. The network satisfies several key desiderata including local control of data and credentialing, inclusion of rich phenotype information, and applicability to diverse research objectives. The TIES Cancer Research Network presents a model for a national data and biospecimen network. PMID:26670560

  1. [Current modalities and concepts on access and use of biospecimen samples and associated data for research from human biobanks].

    Science.gov (United States)

    Siddiqui, Roman; Semler, Sebastian Claudius

    2016-03-01

    It is accepted worldwide that biospecimen and data sharing (BDS) play an essential role for the future of medical research to improve diagnostics and prognostics, e.g. by validated biomarkers. BDS is also pivotal to the development of new therapeutic treatments and for the improvement of population health. Human biobanks can generate an added value to this need by providing biospecimens and/or associated data to researchers. An inspection of several examples of epidemiological as well as clinical/disease-oriented biobanks in Germany shows that best practice procedures (BPP) that are internationally agreed on are being installed for biospecimen and/or data access. In general, fair access is aimed at requiring a written application by the requesting scientist, which is then peer-reviewed for scientific and ethical validity by the Biobank. Applied BPP take into account (i) patient education/agreement according to the informed consent model, (ii) privacy protection, (iii) intellectual property rights, the (iv) notification obligation of health-related findings (including incidental findings), the (v) use of material (MTA) and data transfer agreements (DTA) for mutual legal security, the avoidance of conflicts of interests, as well as for cost recovery/fee for service as a basis for sustainability of the biobank. BPP are rooted in the self-regulation efforts of life sciences and are supported by parent ethics committees in Germany. Central biobank registries displaying aggregated information on biospecimens stored and the research foci constitute an important tool to make biobanks that are scattered across the country visible to each other, and, can thus promote access to hitherto unknown biospecimen and data resources. PMID:26809822

  2. Process Improvement: Customer Service.

    Science.gov (United States)

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it. PMID:26571974

  3. The CAS Bio-specimen Centers in Sound Progress

    Institute of Scientific and Technical Information of China (English)

    LI Liangqian; QIAO Gexia; YAO Yijian

    2010-01-01

    @@ Bio-specimen centers, including herbaria and zoological museums, are the most integrated places for the storage of specimens, which are real samples and the most important vouchers for taxonomic and biodiversity studies.The information carried by the specimens is of substantial reference for research on species distribution, history, status, phylogeny and evolution, etc.

  4. Enriching the Web Processing Service

    Science.gov (United States)

    Wosniok, Christoph; Bensmann, Felix; Wössner, Roman; Kohlus, Jörn; Roosmann, Rainer; Heidmann, Carsten; Lehfeldt, Rainer

    2014-05-01

    The OGC Web Processing Service (WPS) provides a standard for implementing geospatial processes in service-oriented networks. In its current version 1.0.0 it allocates the operations GetCapabilities, DescribeProcess and Execute, which can be used to offer custom processes based on single or multiple sub-processes. A large range of ready to use fine granular, fundamental geospatial processes have been developed by the GIS-community in the past. However, modern use cases or whole workflow processes demand specifications of lifecycle management and service orchestration. Orchestrating smaller sub-processes is a task towards interoperability; a comprehensive documentation by using appropriate metadata is also required. Though different approaches were tested in the past, developing complex WPS applications still requires programming skills, knowledge about software libraries in use and a lot of effort for integration. Our toolset RichWPS aims at providing a better overall experience by setting up two major components. The RichWPS ModelBuilder enables the graphics-aided design of workflow processes based on existing local and distributed processes and geospatial services. Once tested by the RichWPS Server, a composition can be deployed for production use on the RichWPS Server. The ModelBuilder obtains necessary processes and services from a directory service, the RichWPS semantic proxy. It manages the lifecycle and is able to visualize results and debugging-information. One aim will be to generate reproducible results; the workflow should be documented by metadata that can be integrated in Spatial Data Infrastructures. The RichWPS Server provides a set of interfaces to the ModelBuilder for, among others, testing composed workflow sequences, estimating their performance and to publish them as common processes. Therefore the server is oriented towards the upcoming WPS 2.0 standard and its ability to transactionally deploy and undeploy processes making use of a WPS

  5. Factors associated with willingness to participate in biospecimen research among Chinese Americans.

    Science.gov (United States)

    Gao, Wanzhen; Ma, Grace X; Tan, Yin; Fang, Carolyn; Weaver, JoEllen; Jin, Ming; Lai, Philip

    2014-04-01

    A paucity of information exists on the recruitment of Asian Americans for biospecimen research. Although studies show that Chinese Americans are at high risk for hepatitis B virus (HBV) infection, little is known about their willingness to participate in HBV-related biospecimen research and how knowledge, attitudes, and cultural factors impact their willingness to participate. The study was guided by Community-Based Participatory Research principles. Data were derived from an assessment study on HBV-related biospecimen research participation among Chinese Americans in the Philadelphia region. The assessment was conducted with 415 Chinese Americans recruited from eight Chinese community-based organizations. Cultural beliefs, knowledge, and attitudes toward biospecimen research were examined for associations with their willingness to participate in biospecimen banking research. Overall, 192 (46.3%) of 415 participants who completed the assessment indicated they were willing to participate if they were invited to donate blood to be frozen and stored for future HBV biospecimen studies. Cultural variables significant in bivariate analysis included collectivism, knowledge about biospecimen research, and Yin-Yang beliefs. Fatalism and individualism were not associated with participation willingness. In multivariate analysis, age, health care attitudes, and trust were significantly associated with willingness to participate in biospecimen banking research. Asian American communities have little knowledge of biospecimen banking and will benefit from educational campaigns that emphasize collective benefits and attitudes towards and trust in the health care system. Understanding cultural factors is important for improving Chinese Americans' knowledge, awareness, and intentions of participation in biospecimen research. Similar efforts need to be undertaken to develop culturally appropriate educational intervention programs to increase participation in biospecimen research

  6. Service management process maps your route to service excellence

    CERN Document Server

    Associates, Computer

    2007-01-01

    ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps you better manage and optimize the cost and quality of IT services.As organizations look to implement quality Service Management processes, the same questions repeatedly arise: How do all these processes interface with each other? How do the processes work within a culture of change and evolution? How can we easily communicate

  7. 76 FR 38191 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-06-29

    ... Physical Measures Formative Research Methodology Studies for the National Children's Study SUMMARY: In...: Title: Biospecimen and Physical Measures Formative Research Methodology Studies for the National... comment questioned the cost and utility of the study and federally funded biomedical research in...

  8. Review: The procurement, storage and quality assurance of frozen blood and tissue biospecimens

    Directory of Open Access Journals (Sweden)

    Manoj S. Charde

    2014-05-01

    Full Text Available The preserved frozen biospecimens are ideal for evaluating the genome, transcriptome, and proteome. Here we present a current overview of experimental data regarding procurement, storage, and quality assurance that can informthe handling of frozen biospecimens. Degradation of frozen biospecimens can be affected by collecting methodology, premortem agonal changes and warm ischemic time during surgery.  Tissue storage at− 80 °C can preserve DNA and protein but RNA show degradation at 5 years, therefore storage at − 150 °C provides significant advantages.  Histologic quality assurance of tissue biospecimens is typically performed at the time of surgery but should also be conducted on the aliquot to be distributed because of tissue heterogeneity.Additional qualityassurance testing should be dictated by the anticipated downstream applications.

  9. Service Quality and Process Maturity Assessment

    Directory of Open Access Journals (Sweden)

    Serek Radomir

    2013-12-01

    Full Text Available This article deals with service quality and the methods for its measurement and improvements to reach the so called service excellence. Besides older methods such as SERVQUAL and SERPERF, there are also shortly described capability maturity models based on which the own methodology is developed and used for process maturity assessment in organizations providing technical services. This method is equally described and accompanied by examples on pictures. The verification of method functionality is explored on finding a correlation between service employee satisfaction and average process maturity in a service organization. The results seem to be quite promising and open an arena for further studies.

  10. Service Processes as a Sequence of Events

    OpenAIRE

    Verhoef, Peter; Antonides, Gerrit; de Hoog, A.N.

    2002-01-01

    textabstractIn this paper the service process is considered as a sequence of events. Using theory from economics and psychology a model is formulated that explains how the utility of each event affects the overall evaluation of the service process. In this model we especially account for the peak-and-end rule and negative consumer time preference. This model is tested in the context of telephone service calls in the financial service market. Our results show that both the average utility and ...

  11. Consumers’ Trial Buying Process of Service Innovation.

    OpenAIRE

    Peltonen, Laura

    2013-01-01

    The aim of this thesis was to investigate and give a deeper understanding of consumers’ trial buying process of a service innovation in an online environment. More specifically, this thesis tries to clarify the connection between consumers’ adoption decisions, external influences and the service experience of an innovation in an online environment. A trial buying process was studied in order to increase the case company HOK-Elanto’s knowledge of how their customers make adoption decisions whe...

  12. Indicators of mental health services evaluation process

    Directory of Open Access Journals (Sweden)

    Ana Caroline Gonçalves Cavalcante

    2014-03-01

    Full Text Available This descriptive, exploratory and qualitative study was performed with the objective to evaluate the structure of the Mental Health Service Network of the Municipal Health Department of Goiania, the capital city of Goias state, Brazil. Data were collected using a semi-structured instrument and photographic records, and analyzed using Atlas.ti 6.2, and based on Donabedian’s theoretical framework. Various conditions were observed for service facilities; from structures that were precarious and unsuitable for therapy, to facilities that were welcoming and had good accessibility. The main positive aspect was the diversity of multidisciplinary teams. Making service facilities appropriate is imperative, although it is recognized that the municipality is currently undergoing reformulation, aiming at meeting the needs of the National Policy for Mental Health. Furthermore, intersectoral partnerships should be established for evaluation processes, particularly in the academia and service domains, which could generate the desired impact on health care to clients of specialized services. Descriptors: Health Services Evaluation; Mental Health; Structure of Services.

  13. The Customer Interaction Process: Managing Customer, the Service Encounter and Service Recovery

    OpenAIRE

    TANASE, George Cosmin

    2013-01-01

    Service interactions are next to customer relationships one of the primary value processes of a service provider. Due to the fact that in service situations value is created via the throughput of the customer through the service production process, and this throughput is realized in service interactions, these interactions are one of the major value drivers of a service firms value. As one of a service providers primary value processes, the interaction process aims at managing the service int...

  14. The process of services liberalization in Italy

    OpenAIRE

    Argentati Anna

    2012-01-01

    The paper addresses the great difficulties and uncertainties that have characterizedthe process of services liberalization in Italy in recent years. After having analyzed the implementation of directive 2006/123/Ce, including the limits of the discipline introduced by legislative decree n. 59/2010, the paper explores the content of recent new regulations which, after the economic crisis, have again modified the existing legislation: First, law decree n. 138/2011 introduced only marginal chang...

  15. PESOI: Process Embedded Service-Oriented Architecture

    Institute of Scientific and Technical Information of China (English)

    Wei-Tek Tsai; Yinong Chen; Chun Fan

    2006-01-01

    Service-Oriented Architecture (SOA) has drawn significant attention recently, and numerous architecture approaches have been proposed to represent SOA-based applications. The architecture of SOA-based applications is different from traditional software architecture, which is mainly static. The architecture of an SOA-based application is dynamic, I.e., the application can be composed at runtime using existing services, and thus the architecture is really determined at runtime, instead of design time. SOA applications have provided a new direction for software architecture study, where the architecture can be dynamically changed at runtime to meet the new application requirements. This paper proposes a Process-Embedded Service-Oriented Infrastructure to build SOA-based applications. This infrastructure embeds the entire software lifecycle management and service-oriented system engineering into the application developed on this infrastructure. Thus, the users can easily re-develop the applications during operation to meet the changing environments and requirements, through the supports provided by the embedded infrastructure.

  16. Auto-Generated Semantic Processing Services

    Science.gov (United States)

    Davis, Rodney; Hupf, Greg

    2009-01-01

    Auto-Generated Semantic Processing (AGSP) Services is a suite of software tools for automated generation of other computer programs, denoted cross-platform semantic adapters, that support interoperability of computer-based communication systems that utilize a variety of both new and legacy communication software running in a variety of operating- system/computer-hardware combinations. AGSP has numerous potential uses in military, space-exploration, and other government applications as well as in commercial telecommunications. The cross-platform semantic adapters take advantage of common features of computer- based communication systems to enforce semantics, messaging protocols, and standards of processing of streams of binary data to ensure integrity of data and consistency of meaning among interoperating systems. The auto-generation aspect of AGSP Services reduces development time and effort by emphasizing specification and minimizing implementation: In effect, the design, building, and debugging of software for effecting conversions among complex communication protocols, custom device mappings, and unique data-manipulation algorithms is replaced with metadata specifications that map to an abstract platform-independent communications model. AGSP Services is modular and has been shown to be easily integrable into new and legacy NASA flight and ground communication systems.

  17. 5 CFR 582.202 - Service of legal process.

    Science.gov (United States)

    2010-01-01

    ... 5 Administrative Personnel 1 2010-01-01 2010-01-01 false Service of legal process. 582.202 Section 582.202 Administrative Personnel OFFICE OF PERSONNEL MANAGEMENT CIVIL SERVICE REGULATIONS COMMERCIAL GARNISHMENT OF FEDERAL EMPLOYEES' PAY Service of Legal Process § 582.202 Service of legal process. (a)...

  18. Contracts for Abstract Processes in Service Composition

    Directory of Open Access Journals (Sweden)

    Maria Grazia Buscemi

    2011-01-01

    Full Text Available Contracts are a well-established approach for describing and analyzing behavioral aspects of web service compositions. The theory of contracts comes equipped with a notion of compatibility between clients and servers that ensures that every possible interaction between compatible clients and servers will complete successfully. It is generally agreed that real applications often require the ability of exposing just partial descriptions of their behaviors, which are usually known as abstract processes. We propose a formal characterization of abstraction as an extension of the usual symbolic bisimulation and we recover the notion of abstraction in the context of contracts.

  19. Contrasting the ethical perspectives of biospecimen research among individuals with familial risk for hereditary cancer and biomedical researchers: implications for researcher training.

    Science.gov (United States)

    Quinn, Gwendolyn P; Koskan, Alexis; Sehovic, Ivana; Pal, Tuya; Meade, Cathy; Gwede, Clement K

    2014-07-01

    While ethical concerns about participating in biospecimen research have been previously identified, few studies have reported the concerns among individuals with familial risk for hereditary cancer (IFRs). At the same time, biomedical researchers often lack training in discussing such concerns to potential donors. This study explores IFRs' and biomedical researchers' perceptions of ethical concerns about participating in biobanking research. In separate focus groups, IFRs and biomedical researchers participated in 90-min telephone focus groups. Focus group questions centered on knowledge about laws that protect the confidentiality of biospecimen donors, understanding of informed consent and study procedures, and preferences for being recontacted about potential incidental discovery and also study results. A total of 40 IFRs and 32 biomedical researchers participated in the focus groups. Results demonstrated discrepancies between the perceptions of IFRs and researchers. IFRs' concerns centered on health information protection; potential discrimination by insurers and employers; and preferences for being recontacted upon discovery of gene mutations or to communicate study results. Researchers perceived that participants understood laws protecting donors' privacy and (detailed study information outlined in the informed consent process), study outcomes were used to create a training tool kit to increase researchers' understanding of IFRs' concerns about biobanking. PMID:24786355

  20. Evaluation of hotel service-performance process in Bulgaria

    OpenAIRE

    Georgina Lukanova

    2010-01-01

    The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff. This makes the evaluation of service process strongly subjective. Be...

  1. Distributed aspect-oriented service composition for business compliance governance with public service processes

    OpenAIRE

    Wang, Ming Xue; Bandara, Kosala Yapa; Pahl, Claus

    2010-01-01

    Service-Oriented Architecture (SOA) offers a technical foundation for Enterprise Application Integration and business collaboration through service-based business components. With increasing process outsourcing and cloud computing, enterprises need process-level integration and collaboration (process-oriented) to quickly launch new business processes for new customers and products. However, business processes that cross organisations’ compliance regulation boundaries are still unaddressed....

  2. Service delivery process design and efficiency in financial services: Case study on Š

    OpenAIRE

    Penttinen, Tommi

    2013-01-01

    ABSTRACT Objectives of the Study The purpose of this thesis is to examine design and performance of the service delivery systems. How should service delivery systems be build, how service delivery processes should operate and how design affects to the service outcome? This thesis will also examine does process lead time affect to the outcome and performance of the delivery process, especially in banking sector. Academic background and methodology The Literature part of the thesis ...

  3. SERVICE ATTRIBUTE-PROCESS MATRIX: A TOOL FOR DESIGNING AND MANAGING SERVICES

    Institute of Scientific and Technical Information of China (English)

    2007-01-01

    The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix (SAPM),which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.

  4. Dynamic integration of context model constraints in web service processes

    OpenAIRE

    Bandara, Kosala Yapa; Wang, Ming Xue; Pahl, Claus

    2009-01-01

    Autonomic Web service composition has been a challenging topic for some years. The context in which composition takes places determines essential aspects. A context model can provide meaningful composition information for services process composition. An ontology-based approach for context information integration is the basis of a constraint approach to dynamically integrate context validation into service processes. The dynamic integration of context constraints into an orchestrated service ...

  5. Improving IT Service Management Processes: A Case Study on IT Service Support

    Science.gov (United States)

    Lahtela, Antti; Jäntti, Marko

    IT services and IT service management play a very important role in the today's IT industry. Software as service approach enables IT customers to focus on using the software while IT service providers take care of the installation, configuration, support and maintenance activities. Various process frameworks can be used to improve IT service management processes. The most widely used IT service management framework is the IT Infrastructure Library (ITIL) that provides best practices for IT service providers on how to design, manage and support IT services. Despite the IT service management process frameworks, implementing an effective service support interface between an IT service provider and an IT customer is a big challenge. The research problem in this study is: what types of challenges are related to the service support interface between an IT service provider and IT customers. The main contribution of this paper is present challenges in a service support interface identified during a case study with a large IT service provider company in Finland.

  6. Knowledge Service Model for Business Process Design

    OpenAIRE

    Peņicina, L

    2012-01-01

    Business processes are key corporate assets both generating and requiring knowledge. During business process modeling phase in order to create an accurate and realistic process model a business process analyst requires existing business process knowledge embedded in internal organizational resources such as documentation and other software artifacts as well as in external resources such as legal documents repositories, standards, regulations and business process frameworks. The aim of this re...

  7. A Methodology for the Design of Multichannel Service Processes

    OpenAIRE

    Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana

    2013-01-01

    This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer interaction at each stage. An illustration of the application of the methodology for designing an urba...

  8. E-Service and Organizational Change: A Process Model

    OpenAIRE

    Chorng-Shyong Ong; Shang-Wei Wang

    2011-01-01

    The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and propose a three-stage change management model. First, the authors reveal the dynamic process of the e...

  9. Factors that Affect Willingness to Donate Blood for the Purpose of Biospecimen Research in the Korean American Community

    OpenAIRE

    Yen, Glorian P.; Davey, Adam; Grace X. Ma

    2015-01-01

    Objective: Biorepositories have been key resources in examining genetically-linked diseases, particularly cancer. Asian Americans contribute to biorepositories at lower rates than other racial groups, but the reasons for this are unclear. We hypothesized that attitudes toward biospecimen research mediate the relationship between demographic and healthcare access factors, and willingness to donate blood for research purposes among individuals of Korean heritage.

  10. Different Mass Processing Services in a Bit Repository

    DEFF Research Database (Denmark)

    Jurik, Bolette; Zierau, Eld

    2011-01-01

    This paper investigates how a general bit repository mass processing service using different programming models and platforms can be specified. Such a service is needed in large data archives, especially libraries, where different ways of doing mass processing is needed for different digital...... library tasks. Different hardware platforms as basis for mass processing will usually already exist for libraries as part of a bit preservation solution for long term bit preservation. The investigation of a general mass processing service shows that different aspects of mass processing are too dependent...

  11. A study of the consumer decision process for hospitality services

    OpenAIRE

    Teare, Richard Edward

    1989-01-01

    The purpose of the study was to investigate the consumer decision process for hospitality services, with particular reference to the interactions occuring between the consumer and the producer during service delivery. As the hospitality industry is very diverse, the hotel short break product was selected as the locus for the study. At the outset, a hypothetical model of the consumer decision process was constructed, drawing on the characteristics of hospitality services and the differing ...

  12. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management

    Science.gov (United States)

    Hasty, Douglas F.

    2004-01-01

    Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…

  13. The Moeawatea Heritage Conservation Process: Service Learning with Kiwi Attitude.

    Science.gov (United States)

    Harre, David; Boshier, Roger

    1999-01-01

    Describes how 12 socioeconomically excluded young adults restored a New Zealand social activist's home using a process related to service learning but enhanced with critical analysis of society. Compares the process to service learning in terms of organizational setting, social class, governance, level of abstraction, conceptual and reflective…

  14. Service-based Processes : Design for business and technology

    OpenAIRE

    Henkel, Martin

    2008-01-01

    The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. From a software perspective, executable process descriptions provide a way to structure software systems according to the business process the systems should support. Furthermore, the concept of software services allows systems to be partitioned in a modular fashion, thereby enabling large-scale ...

  15. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  16. Impact of biospecimens handling on biomarker research in breast cancer

    Directory of Open Access Journals (Sweden)

    Callari Maurizio

    2009-11-01

    Full Text Available Abstract Background Gene expression profiling is moving from the research setting to the practical clinical use. Gene signatures able to correctly identify high risk breast cancer patients as well as to predict response to treatment are currently under intense investigation. While technical issues dealing with RNA preparation, choice of array platforms, statistical analytical tools are taken into account, the tissue collection process is seldom considered. The time elapsed between surgical tissue removal and freezing of samples for biological characterizations is rarely well defined and/or recorded even for recently stored samples, despite the publications of standard operating procedures for biological sample collection for tissue banks. Methods Breast cancer samples from 11 patients were collected immediately after surgical removal and subdivided into aliquots. One was immediately frozen and the others were maintained at room temperature for respectively 2, 6 and 24 hrs. RNA was extracted and gene expression profile was determined using cDNA arrays. Phosphoprotein profiles were studied in parallel. Results Delayed freezing affected the RNA quality only in 3 samples, which were not subjected to gene profiling. In the 8 breast cancer cases with apparently intact RNA also in sample aliquots frozen at delayed times, 461 genes were modulated simply as a function of freezing timing. Some of these genes were included in gene signatures biologically and clinically relevant for breast cancer. Delayed freezing also affected detection of phosphoproteins, whose pattern may be crucial for clinical decision on target-directed drugs. Conclusion Time elapsed between surgery and freezing of samples appears to have a strong impact and should be considered as a mandatory variable to control for clinical implications of inadequate tissue handling.

  17. Assessment of OGC Web Processing Services for REST principles

    CERN Document Server

    Granell, Carlos; Tamayo, Alain; Huerta, Joaquín

    2012-01-01

    Recent distributed computing trends advocate the use of Representational State Transfer (REST), which aligns to the same principles than shape the Web, to alleviate the inherent complexity of the Web services standards in building service-oriented web applications. In this paper, we focus on the particular case of geospatial services interfaced by the OGC Web Processing Service (WPS) specification, geoprocessing services on top of service oriented architectures, in order to assess whether WPS-based geoprocessing services can be viewed from the architectural principles exposed in REST. Our concluding remarks suggest that the adoption of REST principles, to specially harness the built-in mechanisms of the HTTP application protocol, may be beneficial in scenarios where ad hoc composition of geoprocessing services are required, common for most non-expert users of geospatial information infrastructures.

  18. Towards an Innovative Service Development Process in the Electricity Industry

    OpenAIRE

    Domigall, Yannic; Albani, Antonia; Winter, Robert, ed.

    2013-01-01

    The electricity industry is currently confronted with regulatory and technological change that leads to fundamental transformation of the value propositions and innovation processes of enterprises. New services are one possibility to compete in the new market environment. This paper proposes a service development process for the electricity industry that builds up on existing approaches. The process model was developed by means of an embedded research framework that combines qualitative and q...

  19. Earth Observation Services (Image Processing Software)

    Science.gov (United States)

    1992-01-01

    San Diego State University and Environmental Systems Research Institute, with other agencies, have applied satellite imaging and image processing techniques to geographic information systems (GIS) updating. The resulting images display land use and are used by a regional planning agency for applications like mapping vegetation distribution and preserving wildlife habitats. The EOCAP program provides government co-funding to encourage private investment in, and to broaden the use of NASA-developed technology for analyzing information about Earth and ocean resources.

  20. Process Mediation, Execution Monitoring and Recovery for Semantic Web Services

    Czech Academy of Sciences Publication Activity Database

    Sycara, K.; Vaculín, Roman

    2008-01-01

    Roč. 31, č. 3 (2008), s. 14-18. ISSN N R&D Projects: GA ČR(CZ) GD201/05/H014; GA MŠk ME08095 Institutional research plan: CEZ:AV0Z10300504 Keywords : process mediation of semantic web services * semantic web services * OWL-S Subject RIV: IN - Informatics, Computer Science

  1. Radiation processing facilities and services in Malaysia

    International Nuclear Information System (INIS)

    It is envisaged that radiation processing will continue to play an important role towards the progress and development of industry in Malaysia. Malaysian Government will continue to play an active role to support R and D in this field by providing the necessary infrastructure, facility, trained manpower and research funds. Additional e-beam accelerator is planned to be installed at Nuclear Malaysia in 2007. The medium energy electron beam accelerator (1 MeV, 50 mA) will be mainly use to evaluate the commercial viability for treating aqueous products such as wastewater. (author)

  2. Location Based Logistics Services and Event Driven Business Process Management

    OpenAIRE

    Emmersberger, Christoph; Springer, Florian; Wolff, Christian

    2009-01-01

    Location-based Services (LBS) [1] have already started their market penetration process and several platforms capable of running LBS are available. With the number of LBS increasing, the current development is targeting consumer applications, although LBS have a high potential for enhancing business processes in companies as well. Considering business process optimization, one concept recently discussed in the field of Business Process Management (BPM) [2] is Event-Driven Business Process Man...

  3. EVALUATING THE SERVICE QUALITY OF THIRDPARTY LOGISTICS SERVICE PROVIDERS USING THE ANALYTIC HIERARCHY PROCESS

    Directory of Open Access Journals (Sweden)

    Soon-hoo So

    2007-01-01

    Full Text Available In this study we apply the analytic hierarchy process (AHP to evaluate the service quality of third-party logistics (3PL service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy. We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select the best 3PL service provider. To implement this idea in practice, we conduct an empirical case study on four companies providing 3PL services in Korea. The results indicate that Responsiveness out of the five service quality dimensions is the most important factor in the perception of 3PL customers.

  4. Analysis of Business Process Models in Enterprise Web Services

    OpenAIRE

    Mabel T. Kung; Zhang, Jenny Y.

    2008-01-01

    This article reports a series of process-based models for the development of e-business using enterprise software applications. Merging management technology in workflow systems is a critical step to provide service-oriented architecture and on-demand business. We propose a value-oriented process technique as a strategic alignment to improve investment value. Our framework focuses on the guidelines for traditional users to identify the structural conflicts in integrating Web services. A compa...

  5. Efficient Matchmaking of Business Processes in Web Service Infrastructures

    OpenAIRE

    Mahleko, Bendick

    2006-01-01

    The problem addressed in this dissertation can be stated as follows: given as a query, a business process description within a Web service infrastructure, efficiently find business processes from a large repository that complementarily support the input query. In particular, the input business process enforces that some parts of the business process be mandatory. For example, a buyer organization using RosettaNet PIPs and the corresponding data dictionary might want to find suppliers that use...

  6. A review of room temperature storage of biospecimen tissue and nucleic acids for anatomic pathology laboratories and biorepositories

    OpenAIRE

    Lou, Jerry J.; Mirsadraei, Leili; Sanchez, Desiree E.; Wilson, Ryan W.; Shabihkhani, Maryam; Gregory M Lucey; Wei, Bowen; Singer, Elyse J.; Mareninov, Sergey; Yong, William H.

    2013-01-01

    Frozen biospecimens are crucial for translational research and contain well preserved nucleic acids and protein. However, the risk for catastrophic freezer failure as well as space, cost, and environmental concerns argue for evaluating long-term room temperature storage alternatives. Formalin-fixed paraffin embedded (FFPE) tissues have great value but their use is limited by cross-linking and fragmentation of nucleic acids, as well as loss of enzymatic activity. Stabilization solutions can no...

  7. Ad-Hoc Business Processes in Web Services

    OpenAIRE

    Wombacher, Andreas; Mahleko, Bendick

    2003-01-01

    Web service technologies promise to facilitate collaboration among business partners by helping potential business partners find one another and integrate their business processes to do business. Daunting challenges however exist before the full potential of Web services can be realized. Indexing mechanisms for complex workflows are needed for example to be able to efficiently search and match business partners on the basis of compatible workflows. Business collaborations invariably comprise ...

  8. Processing biological literature with customizable Web services supporting interoperable formats

    OpenAIRE

    Rak, Rafal; Batista-Navarro, Riza Theresa; Carter, Jacob; Rowley, Andrew; Ananiadou, Sophia

    2014-01-01

    Web services have become a popular means of interconnecting solutions for processing a body of scientific literature. This has fuelled research on high-level data exchange formats suitable for a given domain and ensuring the interoperability of Web services. In this article, we focus on the biological domain and consider four interoperability formats, BioC, BioNLP, XMI and RDF, that represent domain-specific and generic representations and include well-established as well as emerging specific...

  9. Role of semantics in Autonomic and Adaptive Web Services & Processes

    OpenAIRE

    Sheth, Amit P.

    2007-01-01

    The emergence of Service Oriented Architectures (SOA) has created a new paradigm of loosely coupled distributed systems. In the METEOR-S project, we have studied the comprehensive role of semantics in all stages of the life cycle of service and process-- including annotation, publication, discovery, interoperability/data mediation, and composition. In 2002-2003, we had offered a broad framework of semantics consisting of four types:1) Data semantics, 2) Functional semantics...

  10. Processing biological literature with customizable Web services supporting interoperable formats.

    Science.gov (United States)

    Rak, Rafal; Batista-Navarro, Riza Theresa; Carter, Jacob; Rowley, Andrew; Ananiadou, Sophia

    2014-01-01

    Web services have become a popular means of interconnecting solutions for processing a body of scientific literature. This has fuelled research on high-level data exchange formats suitable for a given domain and ensuring the interoperability of Web services. In this article, we focus on the biological domain and consider four interoperability formats, BioC, BioNLP, XMI and RDF, that represent domain-specific and generic representations and include well-established as well as emerging specifications. We use the formats in the context of customizable Web services created in our Web-based, text-mining workbench Argo that features an ever-growing library of elementary analytics and capabilities to build and deploy Web services straight from a convenient graphical user interface. We demonstrate a 2-fold customization of Web services: by building task-specific processing pipelines from a repository of available analytics, and by configuring services to accept and produce a combination of input and output data interchange formats. We provide qualitative evaluation of the formats as well as quantitative evaluation of automatic analytics. The latter was carried out as part of our participation in the fourth edition of the BioCreative challenge. Our analytics built into Web services for recognizing biochemical concepts in BioC collections achieved the highest combined scores out of 10 participating teams. Database URL: http://argo.nactem.ac.uk. PMID:25006225

  11. Mapping Return Process within Logistics: A service provider Perspective

    OpenAIRE

    Iyanda, Olaniran Ramon; Khan, Mohammad Khan

    2016-01-01

    It is neccessary for every firm to review their process in order to improve the efficiency and effectiveness of the process. The purpose of this study is to provide importance of mapping in reverse flow, how non-value added activities can be identified within the firm using mapping process in the e-commerce reverse flow from logistics service provider perspective. Lastly, the difference between forward and and reverse flow of parcels within the firm

  12. Models for Trustworthy Service and Process Oriented Systems

    DEFF Research Database (Denmark)

    Lopez, Hugo Andres

    studies focus on two dichotomies: the global/local views of service interactions, and their imperative/declarative specification. A global view of service interactions describes a process as a protocol for interactions, as e.g. an UML sequence diagram or a WS-CDL choreography. A local view describes the...... control flow is dened explicitly, e.g. as a sequence or flow graph of interactions/commands. In a declarative approach processes are described as a collection of conditions they should fulfill in order to be considered correct. The two approaches have evolved rather independently from each other. Our...

  13. Collaborative business processes for enhancing partnerships among software services providers

    Science.gov (United States)

    Heil Cancian, Maiara; Rabelo, Ricardo; Gresse von Wangenheim, Christiane

    2015-08-01

    Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers' managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.

  14. Improvement of radiology services based on the process management approach

    Energy Technology Data Exchange (ETDEWEB)

    Amaral, Creusa Sayuri Tahara, E-mail: tahara@sc.usp.br [SAPRA Assessoria/University of Sao Paulo, Production Engineering Department - EESC - NUMA, Av. trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Rozenfeld, Henrique, E-mail: roz@sc.usp.br [University of Sao Paulo - Production Engineering Department - EESC - NUMA, Av. Trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Costa, Janaina Mascarenhas Hornos, E-mail: janainamhcosta@gmail.com [University of Sao Paulo - Production Engineering Department - EESC - NUMA, Av. Trabalhador Sao Carlense, 400 - Sao Carlos - SP (Brazil); Magon, Maria de Fatima de Andrade, E-mail: magon@sapra.com.br [SAPRA Landauer, R. Cid Silva Cesar, 600 - Santa Felicia, Sao Carlos - SP (Brazil); Mascarenhas, Yvone Maria, E-mail: yvone@sapra.com.br [SAPRA Landauer, R. Cid Silva Cesar, 600 - Santa Felicia, Sao Carlos - SP (Brazil)

    2011-06-15

    The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) ). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements.

  15. Improvement of radiology services based on the process management approach

    International Nuclear Information System (INIS)

    The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) ). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements.

  16. The Process Mediation Framework for Semantic Web Services

    Czech Academy of Sciences Publication Activity Database

    Vaculín, Roman; Neruda, Roman

    2009-01-01

    Roč. 3, č. 1 (2009), s. 27-58. ISSN 1746-1375 R&D Projects: GA MŠk ME08095; GA AV ČR 1ET100300517 Institutional research plan: CEZ:AV0Z10300504 Keywords : process mediation * OWL-S * semantic web services * adapter synthesis Subject RIV: IN - Informatics, Computer Science

  17. Logistics system and process in express delivery service companies

    OpenAIRE

    Zhu, Hanzheng

    2010-01-01

    Express delivery services (EDS), as a young industry, are currently experiencing a rapid growth to fulfill the increasing demand. With the aims of being fast, safe, controllable and traceable, EDS companies have developed a quite different logistics network and systems in their logistics process. The purpose of this study was to describe EDS network models, like the spoke-hub paradigm, as well as the way of EDS processing. It was also studied how much of advanced and automated technologies an...

  18. Ergonomics and simulation tools for service & industrial process improvement

    Science.gov (United States)

    Sánchez, A.; García, M.

    2012-04-01

    Human interaction within designed processes is a really important factor in how efficiently any process will operate. How a human will function in relation to a process is not easy to predict. All the ergonomic considerations traditionally have been evaluated outside of the 3D product design. Nowadays technologies of 3D process design and simulation tools give us this opportunity from the earliest stages of the design process. Also they can be used to improve current process in order to increase human comfort, productivity and safety. This work shows a methodology using 3D design and simulation tools to improve industrial and service process. This methodology has as an objective the detection, evaluation, control of work-related musculoskeletal disorders (WMSDs).

  19. Process model-based atomic service discovery and composition of composite semantic web services using web ontology language for services (OWL-S)

    Science.gov (United States)

    Paulraj, D.; Swamynathan, S.; Madhaiyan, M.

    2012-11-01

    Web Service composition has become indispensable as a single web service cannot satisfy complex functional requirements. Composition of services has received much interest to support business-to-business (B2B) or enterprise application integration. An important component of the service composition is the discovery of relevant services. In Semantic Web Services (SWS), service discovery is generally achieved by using service profile of Ontology Web Languages for Services (OWL-S). The profile of the service is a derived and concise description but not a functional part of the service. The information contained in the service profile is sufficient for atomic service discovery, but it is not sufficient for the discovery of composite semantic web services (CSWS). The purpose of this article is two-fold: first to prove that the process model is a better choice than the service profile for service discovery. Second, to facilitate the composition of inter-organisational CSWS by proposing a new composition method which uses process ontology. The proposed service composition approach uses an algorithm which performs a fine grained match at the level of atomic process rather than at the level of the entire service in a composite semantic web service. Many works carried out in this area have proposed solutions only for the composition of atomic services and this article proposes a solution for the composition of composite semantic web services.

  20. The nature of innovation processes in Facility Management services

    DEFF Research Database (Denmark)

    Nardelli, Giulia

    Purpose: This work investigates the dynamics of interaction between stakeholders of Facilities Management (FM) innovation and improvement processes. The aim is to understand how the complex value chain of FM services influences innovation processes within this field. Theory: This study combines...... theories on innovation in services with research focused on the empirical field of FM. More specifically, the analytical framework for this study applies the differentiation between reactive and proactive innovation processes by Toivonen and Tuominen (2009) to the value chain identified by Coenen...... semi-structured interviews and archival data, along with three in-depth interviews. The data analysis was carried out during and after the data collection, and was aided by the qualitative data analysis software Atlas.ti. Findings: The findings suggest that the complex value chain that characterizes FM...

  1. Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of Processes

    OpenAIRE

    Mayerl, Christian; Hüner, Kai Moritz; Gaspar, Jens-Uwe; Momm, Christof; Abeck, Sebastian

    2007-01-01

    Service providers have to monitor the quality of offered services and to ensure the compliance of service levels provider and requester agreed on. Thereby, a service provider should notify a service requester about violations of service level agreements (SLAs). Furthermore, the provider should point to impacts on affected processes in which services are invoked. For that purpose, a model is needed to define dependencies between quality of processes and quality of invoked services. In order to...

  2. Advanced information processing system: Input/output system services

    Science.gov (United States)

    Masotto, Tom; Alger, Linda

    1989-01-01

    The functional requirements and detailed specifications for the Input/Output (I/O) Systems Services of the Advanced Information Processing System (AIPS) are discussed. The introductory section is provided to outline the overall architecture and functional requirements of the AIPS system. Section 1.1 gives a brief overview of the AIPS architecture as well as a detailed description of the AIPS fault tolerant network architecture, while section 1.2 provides an introduction to the AIPS systems software. Sections 2 and 3 describe the functional requirements and design and detailed specifications of the I/O User Interface and Communications Management modules of the I/O System Services, respectively. Section 4 illustrates the use of the I/O System Services, while Section 5 concludes with a summary of results and suggestions for future work in this area.

  3. Web Services Support for Dynamic Business Process Outsourcing

    OpenAIRE

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by geographic distance. This requires automated means for both the establishment of outsourcing relationships and for the enactment of services performed in these relationships over electronic channels....

  4. Web Services-Enhanced Agile Modeling and Integrating Business Processes

    OpenAIRE

    Belouadha, Fatima-Zahra; Omrana, Hajar; Roudiès, Ounsa

    2012-01-01

    In a global business context with continuous changes, the enterprises have to enhance their operational efficiency, to react more quickly, to ensure the flexibility of their business processes, and to build new collaboration pathways with external partners. To achieve this goal, they must use e-business methods, mechanisms and techniques while capitalizing on the potential of new information and communication technologies. In this context, we propose a standards, model and Web services-based ...

  5. Enhancing Elementary Pre-service Teachers' Plant Processes Conceptions

    Science.gov (United States)

    Thompson, Stephen L.; Lotter, Christine; Fann, Xumei; Taylor, Laurie

    2016-06-01

    Researchers examined how an inquiry-based instructional treatment emphasizing interrelated plant processes influenced 210 elementary pre-service teachers' (PTs) conceptions of three plant processes, photosynthesis, cellular respiration, and transpiration, and the interrelated nature of these processes. The instructional treatment required PTs to predict the fate of a healthy plant in a sealed terrarium (Plant-in-a-Jar), justify their predictions, observe the plant over a 5-week period, and complete guided inquiry activities centered on one of the targeted plant processes each week. Data sources included PTs' pre- and post-predictions with accompanying justifications, course artifacts such as weekly terrarium observations and science journal entries, and group models of the interrelated plant processes occurring within the sealed terraria. A subset of 33 volunteer PTs also completed interviews the week the Plant-in-a-Jar scenario was introduced and approximately 4 months after the instructional intervention ended. Pre- and post-predictions from all PTs as well as interview responses from the subgroup of PTs, were coded into categories based on key plant processes emphasized in the Next Generation Science Standards. Study findings revealed that PTs developed more accurate conceptions of plant processes and their interrelated nature as a result of the instructional intervention. Primary patterns of change in PTs' plant process conceptions included development of more accurate conceptions of how water is used by plants, more accurate conceptions of photosynthesis features, and more accurate conceptions of photosynthesis and cellular respiration as transformative processes.

  6. Emergency healthcare process automation using mobile computing and cloud services.

    Science.gov (United States)

    Poulymenopoulou, M; Malamateniou, F; Vassilacopoulos, G

    2012-10-01

    Emergency care is basically concerned with the provision of pre-hospital and in-hospital medical and/or paramedical services and it typically involves a wide variety of interdependent and distributed activities that can be interconnected to form emergency care processes within and between Emergency Medical Service (EMS) agencies and hospitals. Hence, in developing an information system for emergency care processes, it is essential to support individual process activities and to satisfy collaboration and coordination needs by providing readily access to patient and operational information regardless of location and time. Filling this information gap by enabling the provision of the right information, to the right people, at the right time fosters new challenges, including the specification of a common information format, the interoperability among heterogeneous institutional information systems or the development of new, ubiquitous trans-institutional systems. This paper is concerned with the development of an integrated computer support to emergency care processes by evolving and cross-linking institutional healthcare systems. To this end, an integrated EMS cloud-based architecture has been developed that allows authorized users to access emergency case information in standardized document form, as proposed by the Integrating the Healthcare Enterprise (IHE) profile, uses the Organization for the Advancement of Structured Information Standards (OASIS) standard Emergency Data Exchange Language (EDXL) Hospital Availability Exchange (HAVE) for exchanging operational data with hospitals and incorporates an intelligent module that supports triaging and selecting the most appropriate ambulances and hospitals for each case. PMID:22205383

  7. Implementation Of Quality Management System For Irradiation Processing Services

    Science.gov (United States)

    Lungu, Ion-Bogdan; Manea, Maria-Mihaela

    2015-07-01

    In today's market, due to an increasing competitiveness, quality management has set itself as an indispensable tool and a reference point for every business. It is ultimately focused on customer satisfaction which is a stringent factor for every business. Implementing and maintaining a QMS is a rather difficult, time consuming and expensive process which must be done with respect of many factors. The aim of this paper is to present a case study for implementing QMS ISO 9001 in a gamma irradiation treatment service provider. The research goals are the identification of key benefits, reasons, advantages, disadvantages, drawbacks etc for a successful QMS implementation and use. Finally, the expected results focus on creating a general framework for implementing an efficient QMS plan that can be easily adapted to other kind of services and markets.

  8. The ATLAS Event Service: A New Approach to Event Processing

    CERN Document Server

    Calafiura, Paolo; The ATLAS collaboration; Guan, Wen; Maeno, Tadashi; Nilsson, Paul; Oleynik, Danila; Panitkin, Sergey; Tsulaia, Vakhtang; van Gemmeren, Peter; Wenaus, Torre

    2015-01-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre­staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabi...

  9. Quality audit service of the IAEA for radiation processing dosimetry

    International Nuclear Information System (INIS)

    The mandate of the International Atomic Energy Agency includes assistance to Member States to establish nuclear technologies safely and effectively. In pursuit of this, a quality audit service for dosimetry relevant to radiation processing was initiated as a key element of the High-Dose Standardization Programme of the IAEA. The standardization of dosimetry for radiation processing provides a justification for the regulatory approval of irradiated products and their unrestricted international trade. In recent times, the Agency's Dosimetry Laboratory has placed concentrated effort towards establishing a quality assurance programme based on the ISO 9000 series documents. The need for reliable and accurate dosimetry for radiation processing is increasing in Member States and we can envisage a definite role for the SSDLs in such a programme. (author). 10 refs, 3 figs

  10. Business process re-engineering in service operations

    International Nuclear Information System (INIS)

    The concept of business process re-engineering, and how it was applied to the operations of the Consumers Gas Company were discussed. Business process re-engineering was defined as the improvement of the efficiency of the customer-service process, and the overall improvement of practices and operations. The re-engineering project was said to involve a thorough analysis of information technology, current limitations, and business operational needs, undertaken on an enterprise-wide basis. Viewed generically,a re-engineering project was said to have six major components: (1) business drivers (i.e. the articulation of the Company's strategic issues); (2) benchmark measures; (3) future state process models; (4) cost/benefit analysis; (5) a change management plan; and (6) a development plan. Business improvements expected to result from the project include reduced cost of operation, reduction of waste, and a substantially complete re-design of the business process. Management of the project involved a team approach, and help of a consultant to identify the scope of the re-design, its limitations, and future state. A life expectancy of approximately 10 years was given for the re-engineering plan, with annual benefits (in terms of cost reduction) of $4.6 million by the year 2000

  11. Medical image processing using a service oriented Architecture and Distributed Environment

    OpenAIRE

    Himadri Nath Moulick

    2013-01-01

    The aim of this paper is to present a services based architecture for medical image processing in assisted diagnosis. Service oriented architecture (SOA) improves the reusability and maintainability of distributed systems. In service oriented architectures, the most important element is the service, a resource provided to remote clients via a service contract. We propose a generic model for a service, based on a loosely coupled, message-based communication model. Our service model takes into...

  12. Online self-service processing system of ZY-3 satellite: a prospective study of image cloud services

    Science.gov (United States)

    Wang, Hongyan; Wang, Huabin; Shi, Shaoyu

    2015-12-01

    The strong demands for satellite images are increasing not only in professional fields, but also in the non-professionals. But the online map services with up-to-date satellite images can serve few demands. One challenge is how to provide online processing service, which need to handle real-time online data-intensive geospatial computation and visualization. Under the background of the development of cloud computing technology, the problem can be figured out partly. The other challenge is how to implement user-customized online processing without professional background and knowledge. An online self-service processing system of ZY-3 Satellite images is designed to implement an on-demand service mode in this paper. It will work with only some simple parameters being set up for the non-professionals without having to care about the specific processing steps. And the professionals can assemble the basic processing services to a service chain, which can work out a more complex processing and a better result. This intelligent self-service online system for satellite images processing, which is called the prototype of satellite image cloud service in this paper, is accelerated under the development of cloud computing technology and researches on data-intensive computing. To realize the goal, the service mode and framework of the online self-service processing system of ZY-3 Satellite images are figured out in this paper. The details of key technologies are also discussed, including user space virtualization management, algorithm-level parallel image processing, image service chain construction, etc. And the experimental system is built up as a prospective study of image cloud services.

  13. Capabilities and steps to increase services successfully in manufacturing companies: Analysis of service business development in Nordic process industry companies

    OpenAIRE

    Kanninen, Tiina

    2013-01-01

    Objectives of the study The objective of this study was to gain a better understanding how process industry companies from developed economies can increase services successfully in their offering. This paper seeks to contribute to the existing servitization literature by examining what are the needed capabilities for industrial product manufacturers to increase services. Furthermore, the paper aims to suggest the steps to start and develop service business in process industry companies, a...

  14. A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence

    Science.gov (United States)

    Arcilla, Magdalena; Calvo-Manzano, Jose; Cuevas, Gonzalo; Gómez, Gerzon; Ruiz, Elena; San Feliu, Tomás

    This paper addresses the implementation sequence of Services Management processes defined in ITIL v2, from a topological perspective. Graphs Theory is used to represent the existing dependencies among the ITIL v2 processes, in order to find clusters of strongly connected processes. These clusters will help to determine the implementation priority of the service management processes. For it, OPreSSD (Organizational Procedure for Service Support and Service Delivery) is proposed in order to identify the processes implementation sequence related to the Service Support (SS) and Service Delivery (SD) areas.

  15. A Quality of Service Broker Based Process Model for Dynamic Web Service Composition

    OpenAIRE

    Maya Rathore; Ugrasen Suman

    2011-01-01

    Problem statement: With fast spreading of web services technology over the Internet, the quality aspects of a web service has received significant attention to the practitioners. The quality of web service includes both functional and nonfunctional details. In order to provide the correct and meaningful information to web service consumer, sometimes there is a need to compose existing web services in order to create new web service. Approach: We have proposed a Quality of ...

  16. A process Approach to Information Services: Information Search Process (ISP Model

    Directory of Open Access Journals (Sweden)

    Hamid Keshavarz

    2010-12-01

    Full Text Available Information seeking is a behavior emerging out of the interaction between information seeker and information system and should be regarded as an episodic process so as to meet information needs of users and to take different roles in different stages of it. The present article introduces a process approach to information services in libraries using Carol Collier Kuhlthau Model. In this model, information seeking is regarded as a process consisting of six stages in each of which users have different thoughts, feelings and actions and librarians also take different roles at any stage correspondingly. These six stages are derived from instructive learning theory based on uncertainty principle. Regardless of some acceptable shortcomings, this model may be regarded as a new solution for rendering modern information services in libraries especially in relation to new information environments and media.

  17. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    OpenAIRE

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service matchmaking and crossorganizational process enactment and hence has to conform to specific market an...

  18. Advanced information processing system: Inter-computer communication services

    Science.gov (United States)

    Burkhardt, Laura; Masotto, Tom; Sims, J. Terry; Whittredge, Roy; Alger, Linda S.

    1991-01-01

    The purpose is to document the functional requirements and detailed specifications for the Inter-Computer Communications Services (ICCS) of the Advanced Information Processing System (AIPS). An introductory section is provided to outline the overall architecture and functional requirements of the AIPS and to present an overview of the ICCS. An overview of the AIPS architecture as well as a brief description of the AIPS software is given. The guarantees of the ICCS are provided, and the ICCS is described as a seven-layered International Standards Organization (ISO) Model. The ICCS functional requirements, functional design, and detailed specifications as well as each layer of the ICCS are also described. A summary of results and suggestions for future work are presented.

  19. 32 CFR 516.14 - Service of process on DA or Secretary of Army.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of process on DA or Secretary of Army. 516.14 Section 516.14 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.14 Service of process on...

  20. Building an Elastic Parallel OGC Web Processing Service on a Cloud-Based Cluster: A Case Study of Remote Sensing Data Processing Service

    Directory of Open Access Journals (Sweden)

    Xicheng Tan

    2015-10-01

    Full Text Available Since the Open Geospatial Consortium (OGC proposed the geospatial Web Processing Service (WPS, standard OGC Web Service (OWS-based geospatial processing has become the major type of distributed geospatial application. However, improving the performance and sustainability of the distributed geospatial applications has become the dominant challenge for OWSs. This paper presents the construction of an elastic parallel OGC WPS service on a cloud-based cluster and the designs of a high-performance, cloud-based WPS service architecture, the scalability scheme of the cloud, and the algorithm of the elastic parallel geoprocessing. Experiments of the remote sensing data processing service demonstrate that our proposed method can provide a higher-performance WPS service that uses less computing resources. Our proposed method can also help institutions reduce hardware costs, raise the rate of hardware usage, and conserve energy, which is important in building green and sustainable geospatial services or applications.

  1. The ATLAS Event Service: A new approach to event processing

    Science.gov (United States)

    Calafiura, P.; De, K.; Guan, W.; Maeno, T.; Nilsson, P.; Oleynik, D.; Panitkin, S.; Tsulaia, V.; Van Gemmeren, P.; Wenaus, T.

    2015-12-01

    The ATLAS Event Service (ES) implements a new fine grained approach to HEP event processing, designed to be agile and efficient in exploiting transient, short-lived resources such as HPC hole-filling, spot market commercial clouds, and volunteer computing. Input and output control and data flows, bookkeeping, monitoring, and data storage are all managed at the event level in an implementation capable of supporting ATLAS-scale distributed processing throughputs (about 4M CPU-hours/day). Input data flows utilize remote data repositories with no data locality or pre-staging requirements, minimizing the use of costly storage in favor of strongly leveraging powerful networks. Object stores provide a highly scalable means of remotely storing the quasi-continuous, fine grained outputs that give ES based applications a very light data footprint on a processing resource, and ensure negligible losses should the resource suddenly vanish. We will describe the motivations for the ES system, its unique features and capabilities, its architecture and the highly scalable tools and technologies employed in its implementation, and its applications in ATLAS processing on HPCs, commercial cloud resources, volunteer computing, and grid resources. Notice: This manuscript has been authored by employees of Brookhaven Science Associates, LLC under Contract No. DE-AC02-98CH10886 with the U.S. Department of Energy. The publisher by accepting the manuscript for publication acknowledges that the United States Government retains a non-exclusive, paid-up, irrevocable, world-wide license to publish or reproduce the published form of this manuscript, or allow others to do so, for United States Government purposes.

  2. Towards a Unifying Process Framework for Services Knowledge Management

    NARCIS (Netherlands)

    Sorathia, Vikram; Sinderen, van Marten; Ferreira Pires, Luis; Morin, Jean-Henry; Ralyté, Jolita; Snene, Mehdi

    2010-01-01

    Activities concerned with the design, planning and execution of services are becoming increasingly complex. This is due to the involvement of many different stakeholders, the complexity of the service systems themselves, and the dynamic nature of their organizational and ICT environments. Service kn

  3. Medical image processing using a service oriented Architecture and Distributed Environment

    Directory of Open Access Journals (Sweden)

    Himadri Nath Moulick

    2013-10-01

    Full Text Available The aim of this paper is to present a services based architecture for medical image processing in assisted diagnosis. Service oriented architecture (SOA improves the reusability and maintainability of distributed systems. In service oriented architectures, the most important element is the service, a resource provided to remote clients via a service contract. We propose a generic model for a service, based on a loosely coupled, message-based communication model. Our service model takes into account the possibility to integrate legacy applications. Specialized image processing services can be dynamically discovered and integrated into client applications or other services. Complex systems can be created with the help of some SOA concepts like Enterprise Service Bus (ESB. DIPE is a distributed environment that provides image processing services over integrated teleradiology services networks. DIPE integrates existing and new image processing software and employs sophisticated execution scheduling mechanisms for the efficient management of computational resources within a distributed environment. It can also be extended to provide various added-value services, such as management and retrieval of image processing software modules, as well as advanced charging procedures based on quality of service. DIPE can be viewed as the natural evolution of the legacy field of medical image processing towards a service over the emergent health care telematics networks.

  4. HELI-DEM portal for geo-processing services

    Science.gov (United States)

    Cannata, Massimiliano; Antonovic, Milan; Molinari, Monia

    2014-05-01

    HELI-DEM (Helvetia-Italy Digital Elevation Model) is a project developed in the framework of Italy/Switzerland Operational Programme for Trans-frontier Cooperation 2007-2013 whose major aim is to create a unified digital terrain model that includes the alpine and sub-alpine areas between Italy and Switzerland. The partners of the project are: Lombardy Region, Piedmont Region, Polytechnic of Milan, Polytechnic of Turin and Fondazione Politecnico from Italy; Institute of Earth Sciences (SUPSI) from Switzerland. The digital terrain model has been produced by integrating and validating the different elevation data available for the areas of interest, characterized by different reference frame, resolutions and accuracies: DHM at 25 m resolution from Swisstopo, DTM at 20 m resolution from Lombardy Region, DTM at 5 m resolution from Piedmont Region and DTM LiDAR PST-A at about 1 m resolution, that covers the main river bed areas and is produced by the Italian Ministry of the Environment. Further results of the project are: the generation of a unique Italian Swiss geoid with an accuracy of few centimeters (Gilardoni et al. 2012); the establishment of a GNSS permanent network, prototype of a transnational positioning service; the development of a geo-portal, entirely based on open source technologies and open standards, which provides the cross-border DTM and offers some capabilities of analysis and processing through the Internet. With this talk, the authors want to present the main steps of the project with a focus on the HELI-DEM geo-portal development carried out by the Institute of Earth Sciences, which is the access point to the DTM outputted from the project. The portal, accessible at http://geoservice.ist.supsi.ch/helidem, is a demonstration of open source technologies combined for providing access to geospatial functionalities to wide non GIS expert public. In fact, the system is entirely developed using only Open Standards and Free and Open Source Software (FOSS

  5. Implementation evaluation of the business process services incentive programme

    Directory of Open Access Journals (Sweden)

    Nonceba Mashalaba

    2015-07-01

    Full Text Available The paper describes the implementation evaluation of the business process services (BPS incentive programme undertaken by the Department of Trade and Industry (the dti and the Department of Performance Monitoring and Evaluation (DPME as part of the 2012/2013 National Evaluation Plan. The evaluation started on 31 October 2012 and the final report was approved on 17 May 2013. The evaluation covers the period from the inception of the programme in January 2011 to December 2012. The BPS incentive programme was implemented to stimulate the business process sector which contributes to economic growth largely through employment creation. The main objectives of the programme are to attract investment and create employment opportunities through offshoring activities. Twenty-six indicators across the five Development Assistance Community (DAC evaluation criteria were developed. A multi-method approach was undertaken to collect data for each of the indicators. The key findings relate to the operation of the programme and a number of suggestions were made as to how to strengthen it. Overall 3807 jobs have been created through the BPS programme during the period under review. Estimated total investment provided by firms is approximately R2.7 billion. Amongst others, the study recommended that the design of the programme be reviewed and extended, potentially to a five-year period in order to maintain the competitiveness of South Africa as a business process off shoring destination. It is essential to address the skills shortage to ensure the growth and sustainability of the South African BPS industry and finally the uptake of the incentive programme.

  6. Definition of the service in the local government in CR that uses process management

    Directory of Open Access Journals (Sweden)

    Marketa Zimmermannova

    2013-10-01

    Full Text Available The article discusses a definition of service in the local government in CR that uses process management as part of the EA meta model.. This definition is a follow up of the analysis regarding effective local government in CR that is based on process management usage together with the enterprise architecture elements. Service definition in this article is regarding the logic of creation of business service in the proposed EA meta model, definition of business service against the definition of ICT service and putting local government service in the wider context of service catalog for public administration.

  7. [Planning by service organisation priorities. The process of preparing strategic service-organisation plans].

    Science.gov (United States)

    Sampietro-Colom, Laura; Costa, Dolors; Busqué, Anna; Lacasa, Carme

    2008-12-01

    Strategic planning designs the general setting and the strategic principles of a healthcare system, as well as the general guidelines that govern the development of a health system. Strategic service-organisation plans deal with translating healthcare policies into service policies and respond, principally, to the need for services; these give rise to problems that require a solution. They are developed in line with advances in scientific knowledge, the implementation and current characteristics of the healthcare services and the evolution in the competences of professional teams. There are five stages for their development: identification of health/service requirements; prioritisation of needs in health/services; definition of and agreement on service organisation models (care model and service portfolio); the preparation of and agreement on territorial action plans; introduction and evaluation. A conceptual framework is presented along with practical applications carried out in Catalonia. PMID:19195478

  8. Image processing and applications based on visualizing navigation service

    Science.gov (United States)

    Hwang, Chyi-Wen

    2015-07-01

    When facing the "overabundant" of semantic web information, in this paper, the researcher proposes the hierarchical classification and visualizing RIA (Rich Internet Application) navigation system: Concept Map (CM) + Semantic Structure (SS) + the Knowledge on Demand (KOD) service. The aim of the Multimedia processing and empirical applications testing, was to investigating the utility and usability of this visualizing navigation strategy in web communication design, into whether it enables the user to retrieve and construct their personal knowledge or not. Furthermore, based on the segment markets theory in the Marketing model, to propose a User Interface (UI) classification strategy and formulate a set of hypermedia design principles for further UI strategy and e-learning resources in semantic web communication. These research findings: (1) Irrespective of whether the simple declarative knowledge or the complex declarative knowledge model is used, the "CM + SS + KOD navigation system" has a better cognition effect than the "Non CM + SS + KOD navigation system". However, for the" No web design experience user", the navigation system does not have an obvious cognition effect. (2) The essential of classification in semantic web communication design: Different groups of user have a diversity of preference needs and different cognitive styles in the CM + SS + KOD navigation system.

  9. A Three-Level Process Framework for Contract-Based Dynamic Service Outsourcing

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.

    2001-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  10. 32 CFR 516.12 - Service of civil process outside the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of civil process outside the United States. 516.12 Section 516.12 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.12 Service of...

  11. 32 CFR 516.10 - Service of civil process within the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of civil process within the United States. 516.10 Section 516.10 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.10 Service of civil...

  12. 32 CFR 516.9 - Service of criminal process within the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of criminal process within the United States. 516.9 Section 516.9 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.9 Service of...

  13. 32 CFR 516.11 - Service of criminal process outside the United States.

    Science.gov (United States)

    2010-07-01

    ... 32 National Defense 3 2010-07-01 2010-07-01 true Service of criminal process outside the United States. 516.11 Section 516.11 National Defense Department of Defense (Continued) DEPARTMENT OF THE ARMY AID OF CIVIL AUTHORITIES AND PUBLIC RELATIONS LITIGATION Service of Process § 516.11 Service...

  14. Comparative Cloud Deployment and Service Orchestration Process Using Juju Charms

    OpenAIRE

    Gaurav Raj; Chaitanya Kapoor; Dr. Dheerendra Singh

    2013-01-01

    This age is known as a service oriented age due to the globalization and advancement in technology day by day which lead business developers to deploy their services over the cloud. It lead to the development of new platform that has the capability to easily cope with the business expectations and has introduced a tough competition between the platform providers. These days Services like IaaS hasbeen provided by many cloud service providers along with PaaS and SaaS. We provide a comparative s...

  15. Enhancing the Teaching of Digital Processing of Remote Sensing Image Course through Geospatial Web Processing Services

    Science.gov (United States)

    di, L.; Deng, M.

    2010-12-01

    Remote sensing (RS) is an essential method to collect data for Earth science research. Huge amount of remote sensing data, most of them in the image form, have been acquired. Almost all geography departments in the world offer courses in digital processing of remote sensing images. Such courses place emphasis on how to digitally process large amount of multi-source images for solving real world problems. However, due to the diversity and complexity of RS images and the shortcomings of current data and processing infrastructure, obstacles for effectively teaching such courses still remain. The major obstacles include 1) difficulties in finding, accessing, integrating and using massive RS images by students and educators, and 2) inadequate processing functions and computing facilities for students to freely explore the massive data. Recent development in geospatial Web processing service systems, which make massive data, computing powers, and processing capabilities to average Internet users anywhere in the world, promises the removal of the obstacles. The GeoBrain system developed by CSISS is an example of such systems. All functions available in GRASS Open Source GIS have been implemented as Web services in GeoBrain. Petabytes of remote sensing images in NASA data centers, the USGS Landsat data archive, and NOAA CLASS are accessible transparently and processable through GeoBrain. The GeoBrain system is operated on a high performance cluster server with large disk storage and fast Internet connection. All GeoBrain capabilities can be accessed by any Internet-connected Web browser. Dozens of universities have used GeoBrain as an ideal platform to support data-intensive remote sensing education. This presentation gives a specific example of using GeoBrain geoprocessing services to enhance the teaching of GGS 588, Digital Remote Sensing taught at the Department of Geography and Geoinformation Science, George Mason University. The course uses the textbook "Introductory

  16. Choreography and Orchestration using Business Process Execution Language for SOA with Web Services

    Directory of Open Access Journals (Sweden)

    Aarti Karande

    2011-03-01

    Full Text Available Web services using XML provide information to applications through an application oriented interface, so that it can be parsed and processed easily rather than being formatted for display. Web services combine the advantages of the component-oriented methods and web techniques. An orchestration process presents different services which can be composed efficiently through a low in order to execute a business process. Application and business services can be freely designed to be processagnostic and reusable. Choreography describes multiparty collaboration and focuses on message exchange; each Web service involved in a choreography knows exactly when to execute its operations and with whom to interact. Choreography depends on the orchestration using the functional, resource dependencies among multiple services. Workflow services enable to interleave human interaction with connectivity to system and services within an end-to-end process flow. An orchestration process presents different services which can be composed efficiently through a flow in order to execute a business process. Business Process Execution Language (BPEL defines a notation for specifying business process behavior based on Web services. BPEL for Web services is an XML-based language designed to enable task-sharing for a distributed computing or grid computing environment across multiple organizations using a combination of Web services. SOA allows the integration of existing systems, applications and users into a flexible architecture that can easily accommodate changing needs. BPEL Business Processes offer the possibility to aggregate web services and define the business logic between each of these service interactions that is BPEL orchestrates such web service interactions. Each service interaction can be regarded as a communication with a business partner. SOA allows the integration of existing systems, applications and users into a flexible architecture that can easily

  17. A Model-driven and Service-oriented framework for the business process improvement

    OpenAIRE

    Andrea Delgado; Francisco Ruiz; Ignacio Garcia-Rodriguez de Guzman; Mario Piattini

    2010-01-01

    Business Process Management (BPM) importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC) paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business nee...

  18. Laying the groundwork for enterprise-wide medical language processing services: architecture and process.

    Science.gov (United States)

    Chen, Elizabeth S; Maloney, Francine L; Shilmayster, Eugene; Goldberg, Howard S

    2009-01-01

    A systematic and standard process for capturing information within free-text clinical documents could facilitate opportunities for improving quality and safety of patient care, enhancing decision support, and advancing data warehousing across an enterprise setting. At Partners HealthCare System, the Medical Language Processing (MLP) services project was initiated to establish a component-based architectural model and processes to facilitate putting MLP functionality into production for enterprise consumption, promote sharing of components, and encourage reuse. Key objectives included exploring the use of an open-source framework called the Unstructured Information Management Architecture (UIMA) and leveraging existing MLP-related efforts, terminology, and document standards. This paper describes early experiences in defining the infrastructure and standards for extracting, encoding, and structuring clinical observations from a variety of clinical documents to serve enterprise-wide needs. PMID:20351830

  19. Comparative Cloud Deployment and Service Orchestration Process Using Juju Charms

    Directory of Open Access Journals (Sweden)

    Gaurav Raj

    2013-04-01

    Full Text Available This age is known as a service oriented age due to the globalization and advancement in technology day by day which lead business developers to deploy their services over the cloud. It lead to the development of new platform that has the capability to easily cope with the business expectations and has introduced a tough competition between the platform providers. These days Services like IaaS hasbeen provided by many cloud service providers along with PaaS and SaaS. We provide a comparative study in between the types of platform (open source cloud platform as OpenStack and proprietary basedplatform as Eucalyptus for deployment of IaaS , which has taken into consideration the size of deployment, manageability and fault tolerance, API provisioning /support, performance, compatibility withother platforms and types of services to be hosted. We discussed here about two high demanding IaaS platform provided by OpenStack and Eucalyptus. Both of the platform providers are competitive in termsof deployment of IaaS and service provisioning to its big clients. We also discussed here about the tools that can be used with these cloud platforms to easily install services on these clouds.

  20. Methodology for Web Services Adoption Based on Technology Adoption Theory and Business Process Analyses

    Institute of Scientific and Technical Information of China (English)

    AN Liping; YAN Jianyuan; TONG Lingyun

    2008-01-01

    Web services use an emerging service-oriented architecture for distributed computing. Many organizations are either in the process of adopting web services technology or evaluating this option for incorporation into their enterprise information architectures. Implementation of this new technology requires careful assessment of the needs and capabilities of an organization to formulate adoption strategies. This paper presents a methodology for web services adoption based on technology adoption theory and business process analyses. The methodology suggests that strategies, business areas, and functions within an organization should be considered based on the existing organizational information technology status during the process of adopting web services to support the business needs and requirements.

  1. Assessing the additional impact of Process Recovery Communications on Customer Outcomes: A Comprehensive Service Recovery Approach

    OpenAIRE

    Y. VAN VAERENBERGH; B. LARIVIÈRE; I. VERMEIR

    2009-01-01

    Purpose – Services recoveries following service failures not only imply customer recovery opportunities in which customer-company relationships can be restored, they can also result in process improvements (i.e. process recoveries in literature). This paper seeks to identify the additional impact of process recoveries on four customer outcome variables (satisfaction with service recovery, overall satisfaction, repurchase intent and word-of-mouth) by communicating these improvements back to th...

  2. SERVICE-PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS

    OpenAIRE

    Gregory R. Heim; Kingshuk K. Sinha

    2001-01-01

    Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to customer satisfaction and customer loyalty. The taxonomy is grounded in a conceptual classification scheme that differentiates service-process stages on a continuum of flexibility. Using data on electr...

  3. Integrating semantic web technologies and geospatial catalog services for geospatial information discovery and processing in cyberinfrastructure

    Energy Technology Data Exchange (ETDEWEB)

    Yue, Peng [Wuhan University; Gong, Jianya [Wuhan University; Di, Liping [George Mason University; He, Lianlian [Hubei University; Wei, Yaxing [ORNL

    2011-04-01

    Abstract A geospatial catalogue service provides a network-based meta-information repository and interface for advertising and discovering shared geospatial data and services. Descriptive information (i.e., metadata) for geospatial data and services is structured and organized in catalogue services. The approaches currently available for searching and using that information are often inadequate. Semantic Web technologies show promise for better discovery methods by exploiting the underlying semantics. Such development needs special attention from the Cyberinfrastructure perspective, so that the traditional focus on discovery of and access to geospatial data can be expanded to support the increased demand for processing of geospatial information and discovery of knowledge. Semantic descriptions for geospatial data, services, and geoprocessing service chains are structured, organized, and registered through extending elements in the ebXML Registry Information Model (ebRIM) of a geospatial catalogue service, which follows the interface specifications of the Open Geospatial Consortium (OGC) Catalogue Services for the Web (CSW). The process models for geoprocessing service chains, as a type of geospatial knowledge, are captured, registered, and discoverable. Semantics-enhanced discovery for geospatial data, services/service chains, and process models is described. Semantic search middleware that can support virtual data product materialization is developed for the geospatial catalogue service. The creation of such a semantics-enhanced geospatial catalogue service is important in meeting the demands for geospatial information discovery and analysis in Cyberinfrastructure.

  4. Pre-Service Science and Primary School Teachers' Identification of Scientific Process Skills

    Science.gov (United States)

    Birinci Konur, Kader; Yildirim, Nagihan

    2016-01-01

    The purpose of this study was to conduct a comparative analysis of pre-service primary school and science teachers' identification of scientific process skills. The study employed the survey method, and the sample included 95 pre-service science teachers and 95 pre-service primary school teachers from the Faculty of Education at Recep Tayyip…

  5. American Elementary Education Pre-Service Teachers' Attitudes towards Biotechnology Processes

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Chitiyo, Jonathan

    2011-01-01

    This study examined elementary education pre-service teachers' attitudes towards biotechnology processes. A sample comprised 88 elementary education pre-service teachers at a mid-sized university in the Midwest of the USA. Sixty and 28 of these pre-service teachers were enrolled in Introductory Science Methods course and Advance Science Methods…

  6. Improving the Solution Generation Process of an ICT Service Company

    OpenAIRE

    Lehtinen, Ville

    2013-01-01

    This study concentrates on improving the solution generation process as part of the sales process in the case company. This improvement is needed for meeting the requirements the current markets set for satisfying rapidly changing customer needs. The key target is to develop a more efficient solution generation process primary in Finland, but the developed process should also provide the opportunity to be adopted in the whole Nordic region of the case company. Additionally, this process shoul...

  7. The Westgate Service and Related Referral, Assessment, and Treatment Processes.

    Science.gov (United States)

    Bennett, Alice L

    2015-12-01

    The formerly named "Dangerous and Severe Personality Disorder" (DSPD) units are no longer standalone services within the criminal justice system in England and Wales. These sites now provide personality disorder treatment services in the high-security prison estate as part of the new national Offender Personality Disorder (OPD) Pathway Strategy. The OPD Pathway intends to take responsibility for the assessment, treatment, and management of offenders who are likely to have a personality disorder and who present a high risk of re-offending (men and women) and serious harm to others (men). Further PD treatment and progression services are being commissioned in lower security prisons and in the community as part of the new PD Strategy. While the suitability criteria for the two male high-security PD treatment sites are the same, the individual units have their own assessment and treatment methods. This article aims to communicate the referral, assessment, and treatment methods employed within the prison-based Westgate Personality Disorder Treatment Service, HMP Frankland. PMID:24927739

  8. The Role of Trust in the Process of Building a Service Brand

    OpenAIRE

    Malmgren, Anna-Maria; Sucre, Giselle

    2004-01-01

    Background: In the existing branding literature there is no distinction made between theories for building product- and services brands although services have very different characteristics compared to products. The services characteristics imply that the customer has a high need of reassurance that the right brand choice is being made, which ought to bring forth the role of trust in the relationship between the customer and the service brand. Purpose: The purpose is to analyze the process o...

  9. Child and adolescent service experience (ChASE): measuring service quality and therapeutic process.

    Science.gov (United States)

    Day, Crispin; Michelson, Daniel; Hassan, Imren

    2011-11-01

    OBJECTIVES. Dissatisfaction with services has been associated with poorer child mental health outcomes, early treatment termination as well as disagreements over the nature of mental health difficulties, reasons for referral and therapy goals. The development of straightforward, reliable, and accurate methods of eliciting service users' views is essential within child and adolescent mental health care. This paper describes the development of the child and adolescent service experience (ChASE), a tool to measure children and young people's service experience DESIGN. The study comprises a non-experimental, cross-sectional design. METHODS. Participants were 132 mental health service users aged 8-18 years. Participants and their main carer completed the ChASE, Parent Satisfaction Questionnaire (PSQ) (Stallard, 1996) and Strengths and Difficulties (SDQ) Impact Supplement. Clinicians completed the SDQ Impact Supplement and provided clinical activity data. A sub-sample of participants completed the ChASE on a second occasion, 6 weeks after the completion of the first questionnaire. RESULTS. Scrutiny of ChASE data indicated high levels of completion. Principal axis factoring identified three factors within the ChASE: Relationship, Privacy, and Session Activity. The ChASE has good internal consistency and test-retest reliability. Significant correlations were found between the ChASE and carer satisfaction, service use, and youth clinical outcomes. CONCLUSIONS. The ChASE is a short, psychometrically robust tool for routine measurement of children, and young people's experience of mental health services, which users can complete easily. The results underline the importance of alliance factors to children and young people and their association with clinical improvement as well as the potential for the ChASE to be used a measure of children's therapeutic progress and alliance. PMID:22003953

  10. Release management process in a software service company

    OpenAIRE

    Vesikivi, Matti

    2016-01-01

    Release management is an often overlooked part of the software development process. It is the process through which software is made available to its users. The goal of release management is to deliver the correct set of software features with the best possible quality. Thus it is tightly coupled with release planning, which is the process of selecting appropriate features for future releases, and testing, which is the process of finding defects in the software. This Master's thesis aims ...

  11. Mobile Phone Service Process Hiccups at Cellular Inc.

    Science.gov (United States)

    Edgington, Theresa M.

    2010-01-01

    This teaching case documents an actual case of process execution and failure. The case is useful in MIS introductory courses seeking to demonstrate the interdependencies within a business process, and the concept of cascading failure at the process level. This case demonstrates benefits and potential problems with information technology systems,…

  12. Business Process Management in Service-Oriented Companies

    OpenAIRE

    Simona KLEINHEMPEL; Stefan Ioan NITCHI; Lucia RUSU

    2010-01-01

    This paper presents the business model of a call center company including human resource management features. Starting from several approaches of business model definitions, we adopted a model for a service-oriented company. Based on the system objective, function, component modules and key indicators of Telmar software we analyzed a call centre company, using aggregated data from this software and determined human resource dynamics for past three years and key management indicators in two ca...

  13. Creating OGC Web Processing Service workflows using a web-based editor

    Science.gov (United States)

    de Jesus, J.; Walker, P.; Grant, M.

    2012-04-01

    The OGC WPS (Web Processing Service) specifies how geospatial algorithms may be accessed in an SOA (Service Oriented Architecture). Service providers can encode both simple and sophisticated algorithms as WPS processes and publish them as web services. These services are not only useful individually but may be built into complex processing chains (workflows) that can solve complex data analysis and/or scientific problems. The NETMAR project has extended the Web Processing Service (WPS) framework to provide transparent integration between it and the commonly used WSDL (Web Service Description Language) that describes the web services and its default SOAP (Simple Object Access Protocol) binding. The extensions allow WPS services to be orchestrated using commonly used tools (in this case Taverna Workbench, but BPEL based systems would also be an option). We have also developed a WebGUI service editor, based on HTML5 and the WireIt! Javascript API, that allows users to create these workflows using only a web browser. The editor is coded entirely in Javascript and performs all XSLT transformations needed to produce a Taverna compatible (T2FLOW) workflow description which can be exported and run on a local Taverna Workbench or uploaded to a web-based orchestration server and run there. Here we present the NETMAR WebGUI service chain editor and discuss the problems associated with the development of a WebGUI for scientific workflow editing; content transformation into the Taverna orchestration language (T2FLOW/SCUFL); final orchestration in the Taverna engine and how to deal with the large volumes of data being transferred between different WPS services (possibly running on different servers) during workflow orchestration. We will also demonstrate using the WebGUI for creating a simple workflow making use of published web processing services, showing how simple services may be chained together to produce outputs that would previously have required a GIS (Geographic

  14. Intelligent Business Process Optimization for the Service Industry

    OpenAIRE

    Kress, Markus

    2010-01-01

    The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a novel approach focusing on the autonomous optimization of business processes by applying sophisticated machine learning techniques such as Relational Reinforcement Learning and Particle Swarm Optimization.

  15. Customer involvement in new service development : a theoretical review of academic studies related to customer participation in new service development processes

    OpenAIRE

    Yanovskaya, Irina

    2012-01-01

    This paper discusses customer involvement in service innovations. It gives a theoretical review of existing academic studies focused on service innovations and customer participation in new service development processes. It aims to develop a model of customer influence on market outcomes through customer involvement in different stages of new service development process. This influence is suggested to be indirect and modified by a number of service success factors. The goal of the research is...

  16. Service Oriented Enterprise Architecture For Processing Big Data Applications In Cloud

    Directory of Open Access Journals (Sweden)

    Sandra Elizabeth Salim

    2014-06-01

    Full Text Available This paper emphasizes the trend of service orientation in the management and control of processes in manufacturing enterprises and big data applications in cloud. Applications with Service-oriented Enterprise Architectures in the Cloud are emerging and will shape future trends in technology and communication. Enterprise Services Computing is the current trend for powerful large-scale information systems, which increasingly converge with Cloud Computing environments. Here, a combination of architectures for services is made with cloud computing. A proposal for a new integration model for service-oriented Enterprise Architectures is made on basis of basic service-oriented enterprise architecture classification framework, with MFESA - Method Framework for Engineering System Architectures for the design of service-oriented enterprise architectures, and the systematic development, diagnostics and optimization of architecture artifacts of service-oriented cloud-based enterprise systems for Big Data applications.

  17. Service Blueprinting and Business Process Modeling Notation (BPMN: A Conceptual Comparison

    Directory of Open Access Journals (Sweden)

    Yahya Kazemzadeh

    2015-04-01

    Full Text Available The modeling of business processes has become a central aspect in how businesses understand, support, andcommunicate about their processes. Two prominent approaches are service blueprinting and business processmodeling notation (BPMN. Service blueprinting supports customer service processes whilst BPMN helpsunderstand a firm’s processes with particular focus on how information and communications technologysupports processes, and also for process automation. To fully support services through an organization’sprocesses, there needs to be a complete understanding of how these two process representations relate. Hithertoonly a partial comparison has been undertaken by Milton and Johnson in 2012. Therefore we ask the question,what are the specific similarities and differences between these two approaches? To answer this question, weemployed the method of conceptual evaluation to conduct a two-way conceptual comparison of serviceblueprinting and BPMN. We found specific similarities and differences between the two modeling approaches.Understanding how to represent service blueprint concepts in BPMN is important for supportingservice-processes with information technology and for automating aspects of those processes. Furthermore,knowing the limitations of how service blueprints support BPMN means that mapping internal processes toservice processes can be done with minimal loss in semantics.

  18. FORMATIVE ADAPTIVE TESTING SERVICE WEB TO INDIVIDUALIZE ELEARNING PROCESS

    Directory of Open Access Journals (Sweden)

    NOUR-EDDINE El FADDOULI

    2011-06-01

    Full Text Available In most of the existing E-learning systems, the content and the order of activities are presented in a static manner without taking into consideration the learner’s characteristics. Therefore, customizing and adapting the environment to the learner’s profile has shown important improvement in education quality. There are several adaptation approaches of E-learning environments, such as, adaptive hypermedia system, semantic web, etc. In our proposed system (RIMEV, we adopted a Competency Based Approach (CBA, and we found that a welladapted system depends mainly on the adequacy of the information collected through a personal diagnostic. This diagnostic takes place via an adaptive test using the Item Response Theory (IRT in a formative approach. This Intelligent test administers optimal items in an appropriate order in a short time and produces a goodassessment of the learner’s skills with accurate results. Thus the e-learning systems can lead the learner to gradually acquire a skill by taking into account his/her characteristics and predispositions.Concerning the technological aspect, the system is implemented as a composed web service, which calls several basic services that coordinate according to an orchestration plan. This allows interoperability with heterogeneous learning systems.

  19. Bio-jETI: a service integration, design, and provisioning platform for orchestrated bioinformatics processes

    OpenAIRE

    Margaria, Tiziana; Kubczak, Christian; Steffen, Bernhard

    2008-01-01

    Background With Bio-jETI, we introduce a service platform for interdisciplinary work on biological application domains and illustrate its use in a concrete application concerning statistical data processing in R and xcms for an LC/MS analysis of FAAH gene knockout. Methods Bio-jETI uses the jABC environment for service-oriented modeling and design as a graphical process modeling tool and the jETI service integration technology for remote tool execution. Conclusions As a service definition and...

  20. Fitness for service after a LOCA: A process applied to Pickering NGS Unit 2

    International Nuclear Information System (INIS)

    The fitness for service process provides a unique proven methodology for assessing and correcting post-LOCA damage, essential to plant restart. The process uses the as-built plant configuration for modelling input and features self correcting feedback from inspection to validate assessment models. This paper focuses on the process steps and the infrastructure necessary to execute the process

  1. Understanding the Innovation Process: Innovation in Dynamic Service Industries

    OpenAIRE

    Gellatly, Guy; Peters, Valerie

    2000-01-01

    In studies of business innovation, the term innovation process is used to describe (i) the array of sources and objectives that culminate in the act of innovation, (ii) the set of market effects that result from innovation, and (iii) the obstacles that firms encounter when pursuing innovation strategies. An examination of the innovation process is thus designed to bring about a more comprehensive understanding of the characteristics that innovative firms share, as well as of those characteris...

  2. Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria

    OpenAIRE

    Williams, Christopher

    2010-01-01

    This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

  3. The Selection of the Architecture of Electronic Service Considering the Process Flow

    OpenAIRE

    Stipravietis, P; Ziema, M

    2012-01-01

    The article discusses the basic steps of the electronic service design method using several languages, transformations between them and simulation. The inclusion of method which segments the process activity graph in these steps is evaluated. Merge requirements taking into account the process control flow are proposed to be implemented in the segmentation method so that could be used to solve problems concerning the selection of electronic service business process architecture. The solutions ...

  4. Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand

    OpenAIRE

    Buavaraporn, Nattapan

    2010-01-01

    To stay competitive and sustain long-term profitability, Business Process Improvement (BPI) methodologies have become strategically important for financial institutions in recent years. These include well-known approaches such as Total Quality Management (TQM), Business Process Reengineering (BPR), Six Sigma and Lean. The customer-focused themes of BPI should be of particular interest to service practitioners, in order to achieve both process excellence and superlative customer service. The a...

  5. ANFIS -Based Navigation for HVAC Service Robot with Image Processing

    International Nuclear Information System (INIS)

    In this paper, we present an ongoing work on the autonomous navigation of a mobile service robot for Heat, Ventilation and Air Condition (HVAC) ducting. CCD camera mounted on the front-end of our robot is used to analyze the ducts openings (blob analysis) in order to differentiate them from other landmarks (blower fan, air outlets and etc). Distance between the robot and duct openings is measured using ultrasonic sensor. Controller chosen is ANFIS where its architecture accepts three inputs; recognition of duct openings, robot positions and distance while the outputs is maneuver direction (left or right).45 membership functions are created from which produces 46 training epochs. In order to demonstrate the functionality of the system, a working prototype is developed and tested inside HVAC ducting in ROBOCON Lab, IIUM

  6. ANFIS -Based Navigation for HVAC Service Robot with Image Processing

    Science.gov (United States)

    Salleh, Mohd Zoolfadli Md; Rashid, Nahrul Khair Alang Md; Mohd Mustafah, Yasir

    2013-12-01

    In this paper, we present an ongoing work on the autonomous navigation of a mobile service robot for Heat, Ventilation and Air Condition (HVAC) ducting. CCD camera mounted on the front-end of our robot is used to analyze the ducts openings (blob analysis) in order to differentiate them from other landmarks (blower fan, air outlets and etc). Distance between the robot and duct openings is measured using ultrasonic sensor. Controller chosen is ANFIS where its architecture accepts three inputs; recognition of duct openings, robot positions and distance while the outputs is maneuver direction (left or right).45 membership functions are created from which produces 46 training epochs. In order to demonstrate the functionality of the system, a working prototype is developed and tested inside HVAC ducting in ROBOCON Lab, IIUM.

  7. A PROPOSAL OF A PROCESS MODEL FOR POSTAL ELECTRONIC SERVICE IMPLEMENTATION

    Directory of Open Access Journals (Sweden)

    Bystrík Nemček

    2015-09-01

    Full Text Available This article is dedicated to one of the main business processes–implementation of the postal electronic service. Theoretical point of view is focused on Business Process Management (BPM describing it as a field in systems engineering that focuses on activity of representing processes of an enterprise, so that the current process may be analyzed or improved. The main aim of the practical point of view was to design a model of postal electronic service implementation. A proposal of model is designed in Business Process Model Notation (BPMN, which is a graphical representation for specifying business processes in a business process model

  8. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    Science.gov (United States)

    Hutcheson, Joshua A.; Majid, Aneeka A.; Powless, Amy J.; Muldoon, Timothy J.

    2015-09-01

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min-1 with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels-1.

  9. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    International Nuclear Information System (INIS)

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min−1 with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels−1

  10. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization.

    Science.gov (United States)

    Hutcheson, Joshua A; Majid, Aneeka A; Powless, Amy J; Muldoon, Timothy J

    2015-09-01

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min(-1) with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels(-1). PMID:26429450

  11. A widefield fluorescence microscope with a linear image sensor for image cytometry of biospecimens: Considerations for image quality optimization

    Energy Technology Data Exchange (ETDEWEB)

    Hutcheson, Joshua A.; Majid, Aneeka A.; Powless, Amy J.; Muldoon, Timothy J., E-mail: tmuldoon@uark.edu [Department of Biomedical Engineering, University of Arkansas, 120 Engineering Hall, Fayetteville, Arkansas 72701 (United States)

    2015-09-15

    Linear image sensors have been widely used in numerous research and industry applications to provide continuous imaging of moving objects. Here, we present a widefield fluorescence microscope with a linear image sensor used to image translating objects for image cytometry. First, a calibration curve was characterized for a custom microfluidic chamber over a span of volumetric pump rates. Image data were also acquired using 15 μm fluorescent polystyrene spheres on a slide with a motorized translation stage in order to match linear translation speed with line exposure periods to preserve the image aspect ratio. Aspect ratios were then calculated after imaging to ensure quality control of image data. Fluorescent beads were imaged in suspension flowing through the microfluidics chamber being pumped by a mechanical syringe pump at 16 μl min{sup −1} with a line exposure period of 150 μs. The line period was selected to acquire images of fluorescent beads with a 40 dB signal-to-background ratio. A motorized translation stage was then used to transport conventional glass slides of stained cellular biospecimens. Whole blood collected from healthy volunteers was stained with 0.02% (w/v) proflavine hemisulfate was imaged to highlight leukocyte morphology with a 1.56 mm × 1.28 mm field of view (1540 ms total acquisition time). Oral squamous cells were also collected from healthy volunteers and stained with 0.01% (w/v) proflavine hemisulfate to demonstrate quantifiable subcellular features and an average nuclear to cytoplasmic ratio of 0.03 (n = 75), with a resolution of 0.31 μm pixels{sup −1}.

  12. AN EMPIRICAL STUDY ON THE QUALITY OF COLLEGE CANTEEN SERVICE PROCESS AND STUDENT SATISFACTION

    Institute of Scientific and Technical Information of China (English)

    李毅红

    2016-01-01

    The canteen is an integral part of university. After a survey among student, using the factor analysis method and the importance and satisfaction of four graph model among students to study the relationship between the quality of college canteen service process and student satisfaction, there is a relationship between them. This relationship suggests that improving the quality of college canteen service process is the based way to increase students' satisfaction. By the investigation and the analysis, getting the important and not fully satisfied aspect of the quality of college canteen service process.

  13. Service Oriented Enterprise Architecture For Processing Big Data Applications In Cloud

    OpenAIRE

    Sandra Elizabeth Salim

    2014-01-01

    This paper emphasizes the trend of service orientation in the management and control of processes in manufacturing enterprises and big data applications in cloud. Applications with Service-oriented Enterprise Architectures in the Cloud are emerging and will shape future trends in technology and communication. Enterprise Services Computing is the current trend for powerful large-scale information systems, which increasingly converge with Cloud Computing environments. Here, a co...

  14. Contribution to Quality-driven Evolutionary Software Development process for Service-Oriented Architectures

    OpenAIRE

    Arciniegas Herrera, Jose Luis

    2006-01-01

    The quality of software is a key element for the successful of a system. Currently, with the advance of the technology, consumers demand more and better services. Models for the development process have also to be adapted to new requirements. This is particular true in the case of service oriented systems (domain of this thesis), where an unpredictable number of users can access to one or several services. This work proposes an improvement in the models for the software development proces...

  15. Providing Adaptive and Evolving Government e-Services through Citizen-Centric Process Views

    OpenAIRE

    Aagesen, Gustav; Krogstie, John

    2010-01-01

    As users of government services, citizens spend much of their time in transit between government agencies acting in different roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved, it could improve service delivery from the perspective of citizen and the government organization alike. In this ...

  16. Web Services Support for Dynamic Business Process Outsourcing

    NARCIS (Netherlands)

    Grefen, Paul; Ludwig, Heiko; Dan, Asit; Angelov, Samuil

    2003-01-01

    Outsourcing of business processes is crucial for organizations to be effective, efficient and flexible. To meet fast-changing market conditions, dynamic outsourcing is required, in which business relationships are established and enacted on-the-fly in an adaptive, fine-grained way unrestricted by ge

  17. Do sealless pumps belong in hydrocarbon processing services?

    Energy Technology Data Exchange (ETDEWEB)

    Bennett, Shawn L. [Sundyne Corporation, Arvada, CO (Brazil)

    2004-07-01

    Sealless pump technology seems unimaginable in the hot, dirty and high-pressure world of hydrocarbon processing. Furthermore the high flow rates typical of the industry seem incompatible with sealless pumps. Seals and their environmental controls used in conventional technologies are not immune from these factors making sealless worth another look. In October 2000 the Sealless Centrifugal Pump Specification API 685 was published. This specification lends sealless pumps credibility and emphasizes the proper application of the technology. In many process units seal leaks can be extremely dangerous and costly. The heavy hydrocarbons can auto-ignite and light hydrocarbons will tend to find a source of ignition. The ever-increasing requirements for clean fuels are driving many of the current refinery upgrades. Best Also available control technology requirements and additional focus on Environmental Health and Safety increase the attractiveness of sealless technology to mitigate the hazards associated with seal leaks. Sealless has a place in hydrocarbon processing to eliminate seals, provide mechanical simplification, and ensure personnel/environmental protection. The proper application involves evaluating canned motor/magnetic drive technology, API 685 Guidelines, and vapor pressure versus pump circuit pressure analysis. There are four (4) specific processes where sealless pumps should be targeted: Alkylation, Sulfur Recovery/Hydrotreating, Naphtha Reforming Production, and Neutralization. (author)

  18. Simulation Modeling for Process Improvement in a General Surgery Service

    Directory of Open Access Journals (Sweden)

    Kidak Levent B.

    2011-03-01

    Full Text Available The aim of the study is to improve the General Surgery patients' treatment duration in order to eliminate the bottlenecks by speeding up the process. For this purpose, some model proposals were carried out to allow reorganizing the processes to serve more patients by improving the productivity of the clinic. The study has been carried out in the general surgery clinic at the well known, training and research hospital. First of all, the simulation model of the existing system was demonstrated. The simulation model has been developed via PROMODEL software program. In the simulation model installed, four scenarios have been established in order to determine the critical factors which effect patients’ waiting durations. Thus, the goal of the study was to reduce the waiting times by considering what-if analysis using simulation. The model has been worked on for six months and ten times repetitively, so to get some statistics. It has been determined that an improvement of 17% efficiency of operations in clinic may be considerable in case of reviewing and redesigning the processes of the General Surgery clinic. It was found that a decrease of 76, 57 and 52% in the duration patients’ being in the system for Medical Treatment (MTP, Operation (OP, and Urgent Operations (UOP, respectively. All outcomes of study showed that an improvement in the efficiency could be acquired without any financial burden for the hospital budget by enhancing the processes in General Surgery clinic via using simulation modeling.

  19. METHODOLOGY FRAMEWORK FOR PROCESS INTEGRATION AND SERVICE MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Darko Galinec

    2007-06-01

    Full Text Available History of information systems development was driven by business system's functions automation and mergers and acquisitions - business subjects integration into a whole. Modern business requires business processes integration through their dynamics and thus enterprise application integration (EAI as well. In this connection it is necessary to find ways and means of application integration and interaction in a consistent and reliable way. The real-time enterprise (RTE monitors, captures and analyzes root causes and overt events that are critical to its success the instant those events occur [6]. EAI is determined by business needs and business requirements. It must be based on business process repository and models, business integration methodology (BIM and information flow as well. Decisions concerning technology must be in function of successful application integration. In this paper EAI methodological framework and technological concepts for its achievements are introduced.

  20. Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

    NARCIS (Netherlands)

    Gong, Y.

    2012-01-01

    To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research prese

  1. Multiple Case Studies of Public Library Systems in New York State: Service Decision-Making Processes

    Science.gov (United States)

    Ren, Xiaoai

    2012-01-01

    This research examined the functions and roles of public library systems in New York State and the services they provide for individual libraries and the public. The dissertation further studied the service decision-making processes at three selected New York State cooperative public library systems. Public library systems have played an important…

  2. How Pre-Service Teachers' Understand and Perform Science Process Skills

    Science.gov (United States)

    Chabalengula, Vivien Mweene; Mumba, Frackson; Mbewe, Simeon

    2012-01-01

    This study explored pre-service teachers' conceptual understanding and performance on science process skills. A sample comprised 91 elementary pre-service teachers at a university in the Midwest of the USA. Participants were enrolled in two science education courses; introductory science teaching methods course and advanced science methods course.…

  3. Are We Doing Ok? Developing a Generic Process to Benchmark Career Services in Educational Institutions

    Science.gov (United States)

    McCowan, Col; McKenzie, Malcolm

    2011-01-01

    In 2007 the Career Industry Council of Australia developed the Guiding Principles for Career Development Services and Career Information Products as one part of its strategy to produce a national quality framework for career development activities in Australia. An Australian university career service undertook an assessment process against these…

  4. 22 CFR 92.94 - Replying to inquiries regarding service of process or other documents.

    Science.gov (United States)

    2010-04-01

    ... process or other documents. 92.94 Section 92.94 Foreign Relations DEPARTMENT OF STATE LEGAL AND RELATED... of process or other documents. Officers should make prompt and courteous replies to all inquiries regarding the service of legal process or documents of like nature, and should render such assistance...

  5. Servicer performance in processing HAMP loan modifications: a survey of Massachusetts-based counseling agencies

    OpenAIRE

    Prabal Chakrabarti; Ana Patricia Muñoz

    2011-01-01

    The Home Affordable Mortgage Program (HAMP) attempts to help homeowners avoid foreclosure by compensating servicers that allow borrowers to modify the terms of their mortgages. To understand the seemingly troubled HAMP process, the Community Development unit of the Boston Federal Reserve Bank of Boston administered surveys to loan-modification counselors. The results indicate that the process takes much longer than the guidelines indicate and that servicers frequently claim the applications a...

  6. Investigating Pre-service Mathematics Teachers’ Geometric Problem Solving Process in Dynamic Geometry Environment

    OpenAIRE

    Deniz Özen; Nilüfer Yavuzsoy Köse

    2013-01-01

    The aim of this study is to investigate pre-service elementary mathematics teachers’ open geometric problem solving process in a Dynamic Geometry Environment. With its qualitative inquiry based research design employed, the participants of the study are three pre-service teachers from 4th graders of the Department of Elementary Mathematics Teaching. In this study, clinical interviews, screencaptures of the problem solving process in the Cabri Geomery Environment, and worksheets included 2 ope...

  7. Engineering Flexible and Agile Services: A Reference Architecture for Administrative Processes

    OpenAIRE

    Gong, Y.

    2012-01-01

    To provide up-to-date services towards citizens and businesses, administrative organizations need to make sure their business services and processes and supporting applications are flexible and agile enough to deal with changing situations and ensure legal compliance all the time. The research presented in this dissertation provides a reference architecture to improve the flexibility and agility of business processes for administrative organizations. The reference architecture was tested usin...

  8. Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations

    OpenAIRE

    Joseph Joseph Sungau; Philibert C. Ndunguru

    2015-01-01

    Organizations in today’s business environment struggle on how to reduce operation cost in order to set prices that can be afforded by many customers while obtaining reasonable profit.  In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement for reduced Operational Cost. In so doing, the global literature indicates that service organizations adopt Business Process Re-engineering technique as a panac...

  9. Performance Management of High Performance Computing for Medical Image Processing in Amazon Web Services

    OpenAIRE

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-01-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical-Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementatio...

  10. A Model-driven and Service-oriented framework for the business process improvement

    Directory of Open Access Journals (Sweden)

    Andrea Delgado

    2010-07-01

    Full Text Available Business Process Management (BPM importance and benefits for organizations to focus on their business processes is nowadays broadly recognized, as business and technology areas are embracing and adopting the paradigm. The Service Oriented Computing (SOC paradigm bases software development on services to realize business processes. The implementation of business processes as services helps in reducing the gap between these two areas, easing the communication and understanding of business needs. The Model Driven Development (MDD paradigm bases software development in models, metamodels and languages that allow transformation between them. The automatic generation of service models from business process models is a key issue to support the separation of its definition from its technical implementation. In this article, we present MINERVA framework which applies Model Driven Development (MDD and Service Oriented Computing (SOC paradigms to business processes for the continuous business process improvement in organizations, giving support to the stages defined in the business process lifecycle from modeling to evaluation of its execution.

  11. 76 FR 23609 - New Proposed Collection; Comment Request; Biospecimen and Physical Measures Formative Research...

    Science.gov (United States)

    2011-04-27

    ... psychosocial factors into account. By studying children through their different phases of growth and..., chemical, biological, and psychosocial) on children's health and development. (b) IN GENERAL.--The Director... risk and protective, that influence health and developmental processes. (c) REQUIREMENT.--The...

  12. An agent-based service-oriented integration architecture for chemical process automation

    Institute of Scientific and Technical Information of China (English)

    Na Luo; Weimin Zhong; Feng Wan; Zhencheng Ye; Feng Qian

    2015-01-01

    In reality, traditional process control system built upon centralized and hierarchical structures presents a weak response to change and is easy to shut down by single failure. Aiming at these problems, a new agent-based service-oriented integration architecture was proposed for chemical process automation system. Web services were dynamical y orchestrated on the internet and agent behaviors were built in them. Data analysis, model, op-timization, control, fault diagnosis and so on were capsuled into different web services. Agents were used for ser-vice compositions by negotiation. A prototype system of poly(ethylene terephthalate) process automation was used as the case study to demonstrate the validation of the integration.

  13. Research of Pre-Service Elementary Mathematics Teachers’ Beliefs in Proof, Proving Processes and Proof Evaluation Processes

    Directory of Open Access Journals (Sweden)

    Candaş Uygan

    2014-08-01

    Full Text Available The purpose of this study is to research pre-service elementary mathematics teachers’ beliefs on meaning and features of mathematical proof, their proving processes and their reasoning process while evaluating validities of proof examples. This study is a qualitative research. Participants of the study are three pre-service elementary mathematics teachers who continue to study in a state university from Central Anatolia Region. Participants’ beliefs on proof were researched with semi-structured interview whilst proving processes and evaluation processes of proof examples were researched with clinical interviews. Interviews were recorded with video camera and data were analyzed according to qualitative methods. When beliefs on proof were analyzed, it was indicated that participants see mathematical proofs as problem solving process and exploration of source of mathematical knowledge, and believe that proofs have to be deductive, apprehensible and have to include generalizable results. Also according to opinions of all three participants, they believe that their proving abilities are insufficient. Analyze results related to proving processes indicated that pre-service teachers considered conclusions of theorems as if they are conditions of theorems and also used proving strategies uncomprehendingly in proving process. Finally, analyze results related to proof evaluation process indicated that participants assessed computer based experimental verifications as valid mathematical proofs and had mistakes when they evaluated warrants used in verifications that break axiomatical structure of proofs.Key Words:    Beliefs in the context of proof, proving, proof evaluation, teacher education

  14. A Proposal of B to B Collaboration Process Model based on a Concept of Service and its Application to Energy Saving Service Business

    Science.gov (United States)

    Zhang, Qi; Kosaka, Michitaka; Shirahada, Kunio; Yabutani, Takashi

    This paper proposes a new framework for B to B collaboration process based on a concept of service. Service value, which gives users satisfaction for provided services, depends on the situation, user characteristics, and user objectives in seeking the service. Vargo proposed Service Dominant Logic (SDL), which determines service value according to “value in use”. This concept illustrates the importance of the relationship between the service itself and its situation. This relationship is analogous to electro-magnetic field theory in physics. We developed the concept of service fields to create service value based on an analogy of the electro-magnetic field. By applying this concept to B to B collaboration, a model of service value co-creation in the collaboration can be formulated. Then, the collaboration can be described by 4 steps of KIKI model (Knowledge sharing related to service system, Identification of service field, Knowledge creation for new service idea, Implementation of service idea). As its application to B to B collaboration, the energy saving service business is reported to demonstrate the validity of the proposed collaboration model. This concept can be applied to make a collaboration process effective.

  15. Process-oriented integration and coordination of healthcare services across organizational boundaries.

    Science.gov (United States)

    Tello-Leal, Edgar; Chiotti, Omar; Villarreal, Pablo David

    2012-12-01

    The paper presents a methodology that follows a top-down approach based on a Model-Driven Architecture for integrating and coordinating healthcare services through cross-organizational processes to enable organizations providing high quality healthcare services and continuous process improvements. The methodology provides a modeling language that enables organizations conceptualizing an integration agreement, and identifying and designing cross-organizational process models. These models are used for the automatic generation of: the private view of processes each organization should perform to fulfill its role in cross-organizational processes, and Colored Petri Net specifications to implement these processes. A multi-agent system platform provides agents able to interpret Colored Petri-Nets to enable the communication between the Healthcare Information Systems for executing the cross-organizational processes. Clinical documents are defined using the HL7 Clinical Document Architecture. This methodology guarantees that important requirements for healthcare services integration and coordination are fulfilled: interoperability between heterogeneous Healthcare Information Systems; ability to cope with changes in cross-organizational processes; guarantee of alignment between the integrated healthcare service solution defined at the organizational level and the solution defined at technological level; and the distributed execution of cross-organizational processes keeping the organizations autonomy. PMID:22434534

  16. Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.

    Science.gov (United States)

    Brewer, Julie; And Others

    1995-01-01

    Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

  17. An analytic hierarchy process for benchmarking of automobile car service industry in Indian context

    Directory of Open Access Journals (Sweden)

    Bhupender Singh

    2015-06-01

    Full Text Available This paper proposes an application of Analytical Hierarchy Process (AHP to help decision maker evaluate different processes to identify the weaknesses of an automobile car service where the best alternatives and critical success factors are identified to improve their performances against the market leader. The proposed benchmarking process may help provide effective systematic decision support tool. Thus the endeavor has been made for car service industry to exhibit proposed framework by applying AHP to enhance its competitiveness. The proposed study provides an opportunity to apply to other industries in addition with a diminutive alteration.

  18. Experience with the Implementation of Clinical Pharmacy Services and Processes in a University Hospital in Belgium.

    Science.gov (United States)

    Somers, Annemie; Claus, Barbara; Vandewoude, Koen; Petrovic, Mirko

    2016-03-01

    This article summarizes the experience with the development of clinical pharmacy services in the Ghent University Hospital in Belgium. Implementation of clinical pharmacy services in Belgian hospitals has not been evident because these activities were initially not structurally financed. The aim is to describe the strengths and weaknesses of the clinical pharmacy development process, and the milestones that enhanced the progress. Furthermore, the organisation of clinical pharmacy in the Ghent University Hospital is explained, including back- and front-office activities, seamless pharmaceutical care and medication safety improvement. Some working methods, procedures and tools are explained for different clinical pharmacy services. In particular, the clinical pharmacy projects for geriatric patients as well as the preparation of clinical pharmacy services for the accreditation process are explained. We also reflect on the organisation model and the future development of clinical pharmacy, taking into consideration facilitators and potential barriers. PMID:26922733

  19. Integration Quality Function Deployment and Analytic Hierarchy Process Methods to Improve Service Quality

    OpenAIRE

    Shun-Hsing Chen; Fei-Yun Chen; Tsu-Ming Yeh

    2015-01-01

    Customer needs regarding product and service quality are rising. Because of the economic recession, the food and beverage industry faces strong competition. Customer needs can be satisfied only by understanding their needs. Therefore, this study uses Quality Function Deployment (QFD) and the Analytic Hierarchy Process (AHP) to clarify customer needs and to explore the most effective options to improve service quality in the vegetarian foods industry. This study primary objective included: (1)...

  20. The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control

    Directory of Open Access Journals (Sweden)

    Kasman Suhairi

    2013-03-01

    Full Text Available The purpose of the Configuration Management process is carrying and all IT assets, status, configuration, and relationship between each other being well documented. This documentation is useful, among others, for some purposes. The first objective is to create clarity in the relationship between key performance indicators (KPI an IT services with the infrastructure. Changes to the configuration of those devices would obviously very disturbing the performance of IT services. The second objective is the accuracy of the information which will be used by the Service Delivery processes. So a Service Desk staff who need to get information about how a user at a branch office to connect to the network's headquarters, linked to issues of access to certain applications. Accurate network configuration information will be helpful Service Desk staff in helping the user solve the problem. The third objective is the accuracy of the information will be used for the IT audit.PT. XYZ is a telecommunications company which relatively new and aware of the increasing competitive competition in the telecommunications industry. PT. XYZ was starting its operation in 2006. The company's ambition is to develop progressively by increasing operational performance which closely linkages between operational performance improvements company with a bottom line of the company. Thus, it is a necessity / obligation for companies in the global era of integrated telecommunications services, to focus on Quality of services (QoS provided to its customers, in order to survive in an increasingly competitive telecommunications business.

  1. Formalize clinical processes into electronic health information systems: Modelling a screening service for diabetic retinopathy.

    Science.gov (United States)

    Eguzkiza, Aitor; Trigo, Jesús Daniel; Martínez-Espronceda, Miguel; Serrano, Luis; Andonegui, José

    2015-08-01

    Most healthcare services use information and communication technologies to reduce and redistribute the workload associated with follow-up of chronic conditions. However, the lack of normalization of the information handled in and exchanged between such services hinders the scalability and extendibility. The use of medical standards for modelling and exchanging information, especially dual-model based approaches, can enhance the features of screening services. Hence, the approach of this paper is twofold. First, this article presents a generic methodology to model patient-centered clinical processes. Second, a proof of concept of the proposed methodology was conducted within the diabetic retinopathy (DR) screening service of the Health Service of Navarre (Spain) in compliance with a specific dual-model norm (openEHR). As a result, a set of elements required for deploying a model-driven DR screening service has been established, namely: clinical concepts, archetypes, termsets, templates, guideline definition rules, and user interface definitions. This model fosters reusability, because those elements are available to be downloaded and integrated in any healthcare service, and interoperability, since from then on such services can share information seamlessly. PMID:26049092

  2. Process Modeling and Public Value: Performance Measurement for Emergency Assistance Services?

    OpenAIRE

    Claude Rochet; Anaïs Saint; Bruno Tiberghien; Philippe Agopian; Catherine Paris-Laporte; Valéry Soulleihet

    2012-01-01

    This paper proposes a process modeling of a cerebrovascular accident (CVA) channel, according to the Business Process Modeling Notation (BPMN) rules, in order to build a balanced scorecard (BSC). The Fire department in the Bouches-du-Rhône (SDIS) and the medical emergency service have coordinated their action and processes with hospitals to set up this kind of specific channel to deal with strokes. According to Hankey and Warlow (1999), each year in a population of 1 million inhabitants of a ...

  3. Formal modeling and evaluation of stateful service-based business process elasticity in the cloud

    OpenAIRE

    Amziani, Mourad; Melliti, Tarek; Tata, Samir

    2013-01-01

    Cloud environments are being increasingly used for deploying and executing business processes and particularly Service-based Business Processes (SBPs). One of the expected features of Cloud environments is elasticity at different levels. It is obvious that provisioning of elastic platforms is not sufficient to provide elasticity of the deployed business process. Therefore, SBPs should be provided with elasticity so that they would be able to adapt to the workload changes while ensuring the de...

  4. A case study of Magnavox as a model for Process Oriented Contract Administration Services (PROCAS) implementation

    OpenAIRE

    Dollase, Steve.

    1995-01-01

    This thesis examines the implementation of the Process Oriented Contract Administration Services (PROCAS) program at Magnavox Electronic Systems Company in Fort Wayne, Indiana, one of the seven pilot sites for the program. PROCAS is a Defense Contract Management Command (DCMC) initiative designed to apply the tools of total quality management, including cross-functional teaming, continuous process improvement, and empowerment, to the contract administration process. PROCAS supports DCMC's per...

  5. THE STAKEHOLDERS OF A USER-CENTRED DESIGN PROCESS IN MOBILE SERVICE DEVELOPMENT

    Directory of Open Access Journals (Sweden)

    Ari Alamaki

    2015-10-01

    Full Text Available The use of agile methods in mobile service development has gained much attention in software design research. In addition, involving the potential stakeholders of the mobile service in the design and development process has become vital in achieving the best service experience. Many application development methodologies, such as user-centred design (UCD, ensure that stakeholders have direct involvement in the design and development. This paper describes experiences of designing a mobile concept where various stakeholders, such as tourism companies, target application users, business experts and the application developers, were involved in the design and development process. The main focus of this paper is the roles and contributions of stakeholders in mobile services for outdoor activities such as kayaking, hiking and biking. These outdoor activities are associated with different functional and non-functional requirements that are essential considerations during the design and development process. Therefore, we utilized the UCD principle as an appropriate method of involving all stakeholders in the design process, and we show that hearing the stakeholders’ voice is vital in the design of outdoor-based mobile service development.

  6. The improvement of maintenance service for traction networks equipment on the base of process approach

    Directory of Open Access Journals (Sweden)

    D. V. Mironov

    2014-12-01

    Full Text Available Purpose. The new methods development for improving the maintenance service for equipment of traction networks in order to increase its efficiency and quality. Methodology. In world practice of solving problems related to the quality of products and services is usually achieved by introducing quality management system in to the enterprises. The provisions of quality management system were used for solving the problem. The technologies of process engineering were used for describing the main stages of maintenance service. Findings. The development of high-speed movement and growth of its intensity, the use of electric rolling stock of a new generation require the introduction of new methods diagnostics of equipment technical state and improvement of the existing maintenance system and repair of power supply. Developing a model of business-processes, their optimization with using techniques of process engineering and system management is needed for the transition to the management system based on the process approach. From the standpoint of the process approach and in accordance with the requirements of the quality management system (ISO 9001-2009, the operation of the E (Department of electrification and power supply infrastructure sector is represented as a scheme of business-processes in which the guaranteed supply with electricity of railway and third-party consumers is defined as the main business-process of management. Each of the sub-process of power supply for consumers is described in details. The use methods and main stages of process approach for sample management system reorganization were investigated. The methodology and the application method of PDCA (Plan-Do-Check-Act closed loop to the equipment maintenance system were described. The monitoring process of traction networks maintenance using the process approach was divided into components after investigations. The technical documentation of maintenance service was investigated in

  7. Three-Level Process Specification for Dynamic Service Outsourcing: From Petri Nets to ebXML and WFPDL.

    NARCIS (Netherlands)

    Grefen, P.W.P.J.; Angelov, S.A.; Ehrig, H.; Reisig, W.; Rozenberg, G.; Weber, H.

    2003-01-01

    Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made elec

  8. [Independent medical processing enterprises as innovative organizational model for market of medical services].

    Science.gov (United States)

    Shevchenko, Iu L; Matveev, S A; Makhnev, D A; Korsun, K Iu

    2006-01-01

    In Russia, current stage of health care development is characterized by occurrence of various problems. Most of them are related to cooperation between participators of market of medical services. Different options are proposed to resolve cooperation problems embedded into medical services market with emphasis on development of ultimately different medical processing enterprise with brand-new organizational and functional structure. Its functioning is based on process management logistics. The company broad professional experience allows to implement above-mentioned managerial structure and make it function as well as claims positive perspectives of described option. PMID:16739625

  9. Semantic business process management: a vision towards using semantic web services for business process management

    OpenAIRE

    Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter

    2005-01-01

    Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...

  10. An Approach For Spatial Query Processing In Location Based Services For Mobile Environment

    Directory of Open Access Journals (Sweden)

    Dhikhi T

    2013-10-01

    Full Text Available The paper is proposed to provide users of mobile devices personalized services tailored to their current location. The main research in the paper concerns with the spatial query processing and mobile location based service delivery. The paper relays on geocoding service which performs as a geocoder by determining a geographic position, such as a place name, street address or postal code. The geocoding process is done by giving geographic positions with geographic co-ordinates latitude and longitude, other points and features where the features can be mapped and entered into Geographic Information Systems. The validity region of a query is returned to the user along with the query result in which validity region indicates the geographic area within which the result of the query remains valid. Spatial data occupies a spatial extent, which stores location and boundary in the spatial database.

  11. eTransQual: a transaction process-based approach for capturing service quality in online shopping

    OpenAIRE

    Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik

    2006-01-01

    Existing e-service quality scales mainly focus on goal-oriented e-shopping behavior excluding hedonic quality aspects. As a consequence, these scales do not fully cover all aspects of consumer's quality evaluation. In order to integrate both utilitarian and hedonic e-service quality elements, we apply a transaction process model to electronic service encounters. Based on this general framework capturing all stages of the electronic service delivery process, we develop a transaction p...

  12. Tools for evaluating Veterinary Services: an external auditing model for the quality assurance process.

    Science.gov (United States)

    Melo, E Correa

    2003-08-01

    The author describes the reasons why evaluation processes should be applied to the Veterinary Services of Member Countries, either for trade in animals and animal products and by-products between two countries, or for establishing essential measures to improve the Veterinary Service concerned. The author also describes the basic elements involved in conducting an evaluation process, including the instruments for doing so. These basic elements centre on the following:--designing a model, or desirable image, against which a comparison can be made--establishing a list of processes to be analysed and defining the qualitative and quantitative mechanisms for this analysis--establishing a multidisciplinary evaluation team and developing a process for standardising the evaluation criteria. PMID:15884602

  13. Complementary Role of Organizational Learning Capability in New Service Development (NSD) Process

    Science.gov (United States)

    Limpibunterng, Tharinee; Johri, Lalit M.

    2009-01-01

    Purpose: The purpose of this paper is to investigate the role of organizational learning capability in relation to leadership tasks performed by executives and organizational performance by bridging the concepts of organizational learning and NSD. Design/methodology/approach: The NSD processes of seven telecom service providers in Thailand are…

  14. 76 FR 64882 - Inquiry Into Disbursement Process for the Universal Service Fund Low Income Program

    Science.gov (United States)

    2011-10-19

    ...In this document, the Wireline Competition Bureau (WCB) seeks comment on a proposal for disbursing Universal Service Fund low income support to eligible telecommunications carriers (ETCs) based upon claims for reimbursement of actual support payments made, instead of projected claims for support. Payment based on actual support payments would replace the current administrative process, under......

  15. Towards automated processing of the right of access in inter-organizational Web Service compositions

    DEFF Research Database (Denmark)

    Herkenhöner, Ralph; De Meer, Hermann; Jensen, Meiko;

    2010-01-01

    with trade secret protection. In this paper, we present an automated architecture to enable exercising the right of access in the domain of inter-organizational business processes based on Web Services technology. Deriving its requirements from the legal, economical, and technical obligations, we show...

  16. Innovation, Management and Sustainability - change processes in the food service sector

    DEFF Research Database (Denmark)

    Kristensen, Niels Heine; Dahl, Astrid; Mikkelsen, Bent Egberg;

    2005-01-01

    Kristensen NH, Thorsen AV, Dahl A, Engelund EH, Mikkelsen BE (2005): Innovation, Management and Sustainability - change processes in the food service sector. Chapter in "Culinary Arts and Sciences V - Global and National Perspectives". Bournemouth University. ISBN 1-85899-179-X...

  17. Linking trajectories of land change, land degradation processes and ecosystem services

    NARCIS (Netherlands)

    Smiraglia, D.; Ceccarelli, T.; Bajocco, S.; Salvati, L.; Perini, L.

    2016-01-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecos

  18. Building a corporate brand : The internal brand building process in Swedish service firms

    OpenAIRE

    Åsa, Wallström; Karlsson, Ted; Salehi-Sangari, Esmail

    2008-01-01

    There is consensus that every organisation needs to develop a strong brand as part of its business strategy. It is, however, unclear how corporate brands can be effectively developed. The aim of this study is to empirically explore the internal corporate brand-building process in Swedish service firms. This process refers to activities that occur before the implementation of the brand. This is a qualitative study in which three case studies are presented and in which purposive sampling was ap...

  19. Turkish Adaptation of the Mathematical Processing Instrument and Pre-service Teachers’ Problem Solving Preferences

    OpenAIRE

    Güney HACIÖMEROGLU; Erhan Selçuk HACIÖMEROĞLU

    2013-01-01

    This present study aimed to adapt the Mathematical Processing Instrument (MPI) developed by Suwarsono (1982) to Turkish and determine elementary pre-service teachers’ problem solving preferences. Results of the study revealed that the MPI is a valid and reliable instrument that can be used to measure students’ preference for visual or analytic problem solving strategies. The Cronbach’s alpha coefficients were calculated as 0.72 and 0.78 for the Mathematical Processing Instrument-Tests I and I...

  20. Technology Competence with Process Approach and its Relationship with Group Learning in Service Organizations

    OpenAIRE

    Rostam Nabizadeh; Mohsen Jokar; Ali Dashtizadeh

    2014-01-01

    The present study evaluated the effect of process-based technology competence and its dimensions on group learning and also investigated the relationship between two variables in good consistency process of service organizations with environment and society. After determining reliability and validity, for data collection, Lall (2001) technology competence and Neefe (2001) group learning questionnaires were applied. The study population was all the employees of water and Wastewater Company, re...

  1. DOES THE UPPSALA INTERNATIONALIZATION MODEL EXPLAIN THE INTERNATIONALIZATION PROCESS OF PROFESSIONAL BUSINESS SERVICE FIRMS?

    OpenAIRE

    Magda Górska

    2013-01-01

    The aim of this contribution is to verify if the Uppsala Model with later variations introduced by the authors is the right framework to explain internationalization process of Professional Business Service Firms (PBSFs). The focus is placed on the entry of one type of PBSFs, namely advertising agencies into the Chinese market. The example is based on a case study. This paper deliberates about identified factors in the internationalization process of advertising agencies that fit to the Uppsa...

  2. User friendly signal processing web services for annotators in AVATecH and AUVIS

    OpenAIRE

    Auer, E.

    2013-01-01

    User friendly signal processing web services: The joint Max Planck Fraunhofer project AVATecH aims to support the very time intensive work of annotating audio and video recordings, letting signal processing modules (recognizers) assist annotators. -*- We designed a small, flexible framework where XML metadata describes input, output and settings of recognizers. Building blocks are audio and video files, annotation tiers and numerical data, packaged in simple formats. Text pipes allow flexibil...

  3. In-service inspection of process instruments and reactivity control mechanisms

    International Nuclear Information System (INIS)

    Nuclear research reactors, like any other operating process plant, employ a large number of instruments for monitoring process parameters. Besides monitoring the parameters, these instruments also protect the primary systems against unacceptable deviations and activate safety devices. In reactors where the power regulation is performed by varying the moderator level, closed loop instrumentation systems are used. In-service inspection and Preventive maintenance programs are established with respect to structures, systems and components important to safety of nuclear reactors

  4. Ecosystem services and biogeochemical cycles on a global scale: valuation of water, carbon and nitrogen processes

    International Nuclear Information System (INIS)

    Ecosystem services (ES) are provided by healthy ecosystems and are fundamental to support human life. However, natural systems have been degraded all over the world and the process of degradation is partially attributed to the lack of knowledge regarding the economic benefits associated with ES, which usually are not captured in the market. To valuate ES without using conventional approaches, such as the human's willingness-to-pay for ecosystem goods and services, this paper uses a different method based on Energy Systems Theory to estimate prices for biogeochemical flows that affect ecosystem services by considering their emergy content converted to equivalent monetary terms. Ecosystem services related to water, carbon and nitrogen biogeochemical flows were assessed since they are connected to a range of final ecosystem services including climate regulation, hydrological regulation, food production, soil formation and others. Results in this paper indicate that aquifer recharge, groundwater flow, carbon dioxide sequestration, methane emission, biological nitrogen fixation, nitrous oxide emission and nitrogen leaching/runoff are the most critical biogeochemical flows in terrestrial systems. Moreover, monetary values related to biogeochemical flows on a global scale could provide important information for policymakers concerned with payment mechanisms for ecosystem services and costs of greenhouse gas emissions.

  5. How to initiate a capacity planning and management process for a rapid deployment unit of a security services company : Case Study Support Services Group Ltd.

    OpenAIRE

    Sernola, Teemu

    2011-01-01

    Support Services Group Ltd. was founded in 2000 to provide security and risk management services for companies within the United Kingdom. The enterprise has encountered rapid development and growth which lead to establishing a Rapid Deployment Service product. The product was created to answer sudden and volatile demand by correlating supply. The capacity for the supply has not been planned or managed coherently creating a call for a research on how such a process could be initiated. The ...

  6. Understanding the Combined Role of Internal and External Factors in New Service Development Process within the Professional Knowledge Intensive Business Service Firms

    OpenAIRE

    Petraityte, Lina

    2014-01-01

    Our research asked the following main questions: how the characteristics of professionals service firms allow them to successfully innovate in exploiting through exploring by combining internal and external factors of innovation and how these ambidextrous organisations perceive these factors; and how do successful innovators in professional service firms use corporate entrepreneurship models in their new service development processes? With a goal to shed light on innovation in professional kn...

  7. Process of value co-creation and its impact on innovation strategy in service companies

    Directory of Open Access Journals (Sweden)

    Antonia Ruiz-Moreno

    2014-04-01

    Full Text Available Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous geographic, cultural, legal and political space was chosen. The questionnaire was sent to a total of 200 companies, most of them being large and medium enterprises. Findings and Originality/value: The results show that customer involvement in the innovation process is greater in service firms that have greater innovation gap and are more proactive. Formalization and decentralization present low innovation gap. Limitations: This study is focused on Spanish companies. This work presents the characteristics of a cross-sectional study. Practical implications: In order to better adapt to the environment, firms need to present a greater fit between results on innovation and customer expectations. Therefore, it is very important to accurately detect user needs throughout the innovation process. Originality/value: Our results provide guidance in decisions that are deliberate and which may affect the degree of proactivity of innovation in services. We have advanced in the implications of customer participation in business results. Keywords: Innovation gap, customer participation, decentralization, formalization, service firms.

  8. Shared and service-oriented CNC machining system for intelligent manufacturing process

    Science.gov (United States)

    Li, Yao; Liu, Qiang; Tong, Ronglei; Cui, Xiaohong

    2015-11-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors "feel" a variety of signal features to "percept" the state in CNC machining process. A high efficiency and green machining parameters optimization system "execute" service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  9. Shared and Service-oriented CNC Machining System for Intelligent Manufacturing Process

    Institute of Scientific and Technical Information of China (English)

    LI Yao; LIU Qiang; TONG Ronglei; CUI Xiaohong

    2015-01-01

    To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors “feel” a variety of signal features to “percept” the state in CNC machining process. A high efficiency and green machining parameters optimization system “execute” service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process.

  10. Investigating Pre-service Mathematics Teachers’ Geometric Problem Solving Process in Dynamic Geometry Environment

    Directory of Open Access Journals (Sweden)

    Deniz Özen

    2013-03-01

    Full Text Available The aim of this study is to investigate pre-service elementary mathematics teachers’ open geometric problem solving process in a Dynamic Geometry Environment. With its qualitative inquiry based research design employed, the participants of the study are three pre-service teachers from 4th graders of the Department of Elementary Mathematics Teaching. In this study, clinical interviews, screencaptures of the problem solving process in the Cabri Geomery Environment, and worksheets included 2 open geometry problems have been used to collect the data. It has been investigated that all the participants passed through similar recursive phases as construction, exploration, conjecture, validate, and justification in the problem solving process. It has been thought that this study provide a new point of view to curriculum developers, teachers and researchers

  11. Patients’ perception of quality service delivery of public hospitals in Nigeria using analytical hierarchy process

    Directory of Open Access Journals (Sweden)

    Emmanuel Olateju Oyatoye

    2016-07-01

    Full Text Available Introduction: Patients are recently more aware and conscious. This is because of the belief that a high level of quality can translate into patient satisfaction. This is critical for healthcare providers as they deal with life. This recognition by both the service provider and service receivers made the government to establish units of service commission (SERVICOM in each of the governmental agencies including hospitals in Nigeria to monitor the level of quality of service delivery. However, to what extent do patients’ perceptions about health services seem to have been largely recognized remain unclear by health care providers, despite the (SERVICOM units in public institutions in Nigeria? Method: A cross-sectional analytical study using convenient sample method, based on the fact that not every patient of the selected hospitals can be chosen, was performed on 400 patients who received health services at four different public hospitals in Ogun state Nigeria. The selection of these hospitals was based on the zones in the state (Egba, Ijebu, Remo and Yewa area of Ogun-state. The instrument was a valid and reliable analytical hierarchy process based questionnaire containing five service quality dimensions. Data were analyzed using SPSS, Expert choice and Microsoft Excel software to determine the perception of patients towards service quality delivery in pairwise comparison of judgment consistent at less than 10%. Results:The results showed the composite priorities of the patients’ perception with respect to determinants of the patients’ perception towards quality of services delivered in the public hospitals in Nigeria. The most important factor to patients was the reliability dimension with composite priority 0.24 or 24% followed by the responsiveness dimension with 0.22 assurance dimension 0.21, tangibility dimension with 0.21, and the least determinant factor was the empathy dimension with 0.1101. Conclusion: Based on the results, the

  12. [Transsexuality: experiencing the transition process in the context of health care services].

    Science.gov (United States)

    Carvalho, Irene Palmares

    2010-01-01

    Genital reconstruction surgery and hormonal treatment for transsexuals are performed in health care services following a long and complex evaluation process generally based on the guidelines proposed by the World Professional Association for Transgender Health. Though important to ensure these individuals' health and well-being, such procedures may conflict with their reality, raising obstacles not only for the candidates but also for professionals who deal with them. The reality of this population has been the focus of recent studies, whose results are to be considered in the new version (the seventh) of the procedures, currently under elaboration. In Portugal, the experience transsexuals have of their transition process, and of that process within health care services is still unknown. Yet, integrating that experience with these guidelines may contribute to better adapting procedures to their target population, decreasing obstacles facing the parties involved and improving available services. Seeking to bridge this gap and to contribute to the increased integration of population's needs and professionals' procedures, the current work examines transsexuals' experiences of their transition process, highlighting aspects that constitute difficulties to it or else facilitate it. The study is based on in-depth interviews with biological male transsexuals who request hormonal and surgical interventions to acquire a female physiology. Data were content-analyzed in the software program NUD*IST. The analysis reveals several themes associated with positive experiences in the sample's transition process (e.g., presence and accessibility of services dealing with this issue, presence of guidelines, setting the surgery date), negative experiences (e.g., process duration and uncertainties, professional treatment received), and experiences which cut across both (e.g., quality and variety of available services), as well as some paradoxes. In general, the interviewees defend the

  13. A security modeling approach for web-service-based business processes

    DEFF Research Database (Denmark)

    Jensen, Meiko; Feja, Sven

    2009-01-01

    The rising need for security in SOA applications requires better support for management of non-functional properties in web-based business processes. Here, the model-driven approach may provide valuable benefits in terms of maintainability and deployment. Apart from modeling the pure functionality...... a transformation that automatically derives WS-SecurityPolicy-conformant security policies from the process model, which in conjunction with the generated WS-BPEL processes and WSDL documents provides the ability to deploy and run the complete security-enhanced process based on Web Service technology. © 2009 IEEE....... of a process, the consideration of security properties at the level of a process model is a promising approach. In this work-in-progress paper we present an extension to the ARIS SOA Architect that is capable of modeling security requirements as a separate security model view. Further we provide...

  14. Results from the audit process in the Brazilian accreditation program for external individual monitoring services

    International Nuclear Information System (INIS)

    In 1997 the Committee for Evaluation of the External Individual Monitoring Services from the Instituto de Radioprotecao e Dosimetria, in Brazil, starded the audit process within the Accreditation Program for 13 Brazilian Services, which are responsible for occupational dose monitoring of more than 45,000 workers. As the audit objective had been check also the Services procedures, a group of dosimeters were irraiated with gamma ray of 60Co. During the audit proccess, the results from the dosimeters, which were previously irradiated at the national Laboratory for Ioninising Radiation Metrology in Rio de Janeiro, Brazil, have been evaluated in he trumpet curves following the rule for which 90% of the points, at least, should be between the curves. This work shows the results from the SMIEs under audit and analyses the necessity of radiation quelities others than 60Co

  15. Linking trajectories of land change, land degradation processes and ecosystem services.

    Science.gov (United States)

    Smiraglia, D; Ceccarelli, T; Bajocco, S; Salvati, L; Perini, L

    2016-05-01

    Land Degradation (LD) is a complex phenomenon resulting in a progressive reduction in the capacity of providing ecosystem services (ES). Landscape transformations promoting an unsustainable use of land often reveal latent processes of LD. An evaluation carried out in respect to the different ecosystem services is nowadays regarded as the most appropriate approach for assessing the effects of LD. The aim of this study is to develop an evaluation framework for identifying the linkages between land changes, LD processes and ES and suggesting Sustainable Land Management (SLM) options suited to reverse (or mitigate) LD impact. A SWOT analysis was carried out with the aim to identify internal and external factors that are favorable (or unfavorable) to achieve the proposed SLM actions. The study areas are the Fortore valley and the Valpadana, in Italy. The main trajectory identified for the Fortore valley is related to land abandonment due to population aging and the progressive emigration started in the 1950s. The most relevant LD processes are soil erosion and geomorphological instability, affecting regulating services such as natural hazard and erosion control. SLM options should consider interventions to contrast geomorphological instability, the promotion of climate smart agriculture and of typical products, and an efficient water resources management. The main trajectories identified for Valpadana are related to urban expansion and farmland abandonment and, as a consequence, land take due to anthropogenic pressure and woodland expansion as the main LD process. The reduction of food production was identified as the most relevant provisioning service affected. SLM should envisage best practices finalized to water saving and soil consumption reduction: efficient irrigation solutions, climate smart agriculture and zero sealing practices. This study highlights the diagnostic value of the suggested approach where LD processes are elicited from land change trajectories

  16. Health workforce governance: Processes, tools and actors towards a competent workforce for integrated health services delivery.

    Science.gov (United States)

    Barbazza, Erica; Langins, Margrieta; Kluge, Hans; Tello, Juan

    2015-12-01

    A competent health workforce is a vital resource for health services delivery, dictating the extent to which services are capable of responding to health needs. In the context of the changing health landscape, an integrated approach to service provision has taken precedence. For this, strengthening health workforce competencies is an imperative, and doing so in practice hinges on the oversight and steering function of governance. To aid health system stewards in their governing role, this review seeks to provide an overview of processes, tools and actors for strengthening health workforce competencies. It draws from a purposive and multidisciplinary review of literature, expert opinion and country initiatives across the WHO European Region's 53 Member States. Through our analysis, we observe distinct yet complementary roles can be differentiated between health services delivery and the health system. This understanding is a necessary prerequisite to gain deeper insight into the specificities for strengthening health workforce competencies in order for governance to rightly create the institutional environment called for to foster alignment. Differentiating between the contribution of health services and the health system in the strengthening of health workforce competencies is an important distinction for achieving and sustaining health improvement goals. PMID:26489924

  17. Developing a Service Oriented Process Management System for University Quality Assurance

    Directory of Open Access Journals (Sweden)

    Prof. Dr. Taher Tawfek Hamza

    2010-01-01

    Full Text Available Quality assurance in universities is an increasing interest in quality and standards reflecting both the growth of higher education and its cost. Institutions should have a policy and associated processes for the assurance of the quality and standards of their programs. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. Formal policies and processes provide a framework within which higher education institutions can develop and monitor the effectiveness of their quality assurance systems.Process management is most suitable model for automating quality assurance in university. Process management isabout modeling, design, execution, and monitoring. In this paper we describe quality assurance process managementsystem built on service oriented architecture (SOA. SOA has been chosen for the transparently, scalability, andIntegrity of this architecture.

  18. Identification of the Risk Related to a Process on Hospital Emergency Service: a Case Study

    CERN Document Server

    Santos, Carlos; Ferreira, Carla; Tribolet, José

    2011-01-01

    This paper, framed in a vast investigation, describes the application of techniques and methodologies in Organizational Engineering connected to the associated risk to the processes developed in an Emergency Service of an important Portuguese Hospital. The transactions performed in an emergency service and the consequent risk identification (negative behaviour associated to those transactions) is done based on static and dynamic models, developed during the business modelling. Any non-trivial system is better portrayed trough a small number of reasonably independent models. From this point of view it is important to look at the systems from a "micro" perspective, which allows us to analyse the system at the transaction level. All processes have some associated risk (inherent risk). Its identification will be decisive for future analysis and for the consequent decision over the need, or not, to study internal control mechanisms. This decision will depend on the risk level that the organization considers accept...

  19. Service Process Innovation and the Role of Added Value in Buyer-Seller Relationships

    DEFF Research Database (Denmark)

    Holzweber, Markus

    2011-01-01

    of relationships, and in establishing a strategic partnership. This is mainly due to the fact that it can be costly to include users when changing service processes without a deep understanding of technology and customer needs. Originality/value – The paper provide issues to help organizations manage...... data that have been collected through 12 interviews with managers and employees at a wholesaler of electronic consumer equipment and a leading FM service provider. Findings – The results indicate that significant benefits due to process innovation, here PDF-invoicing, has been the more intensive...... information flow and exchange, and the increased cooperation and commitment between the seller-buyer pair and their customers. The analysis of the data related to the buyer side reveals that added value is mainly driven by collaborative work and results in improving information flow and exchange, development...

  20. Improvements and adaptive changes to the fuel channel fitness-for-service assessment process

    International Nuclear Information System (INIS)

    The first formal Fitness-for-Service (FFS) assessment methodology in the CANDU industry was issued to the AECB in 1991 in the CANDU Pressure Tube Fitness-for-Service Guidelines (FFSG), which were later incorporated into CSA N285.8 in the mid 1990s. While the utilities have continued to benefit greatly from repeated, successful FFS assessments, industry changes since 1991 have conspired to apply mounting pressures on the FFS community, to the potential detriment of the assessment process. This paper identifies inherent challenges, historical challenges, and more recent difficulties encountered by the FFS assessment community and gives recommendations for relieving some of the mounting pressures on the FFS assessors and for improving the FFS assessment process. (author)

  1. Turkish Adaptation of the Mathematical Processing Instrument and Pre-service Teachers’ Problem Solving Preferences

    Directory of Open Access Journals (Sweden)

    Güney HACIÖMEROGLU

    2013-04-01

    Full Text Available This present study aimed to adapt the Mathematical Processing Instrument (MPI developed by Suwarsono (1982 to Turkish and determine elementary pre-service teachers’ problem solving preferences. Results of the study revealed that the MPI is a valid and reliable instrument that can be used to measure students’ preference for visual or analytic problem solving strategies. The Cronbach’s alpha coefficients were calculated as 0.72 and 0.78 for the Mathematical Processing Instrument-Tests I and II, respectively. The Cronbach’s alpha coefficient for the overall instrument was found as 0.86. The difficulty of tasks and grade level had a significant impact on pre-service teachers’ problem solving preferences.

  2. Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services: An Investigation in China

    OpenAIRE

    Rong Du; Shizhong Ai; Pamela Abbott; Yingqin Zheng

    2011-01-01

    Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher. In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultur...

  3. Toward a reference process model for citizen oriented evaluation of e-Government services

    OpenAIRE

    Lee, H.; Irani, Z; Osama, I H; A. Balci; Ozkan, S; Medeni, T D

    2008-01-01

    This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e-Government) services from a citizen satisfaction perspective. Design/methodology/approach - The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen-oriented evalu...

  4. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    OpenAIRE

    Roxana Maria Petculet

    2012-01-01

    The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  5. The Management of Law Firms Using Business Process Management, Document Management and Web Services Integration

    Directory of Open Access Journals (Sweden)

    Roxana Maria Petculet

    2012-03-01

    Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.

  6. Proposal of a Lean Six Sigma methodology implementation in a service process

    OpenAIRE

    Barillas Ramírez, José Ramón

    2014-01-01

    [ANGLÈS] The main goal of this study is to propose improvements for processes in a Service Department of an ERP company, using the perspective of the Lean Six Sigma, which could reduce significantly the time in solving incidences and increase the level of customer's satisfaction, achieving important improvements in the performance of this company. The general objectives are, therefore, to validate that is achievable the applicability of Lean Six Sigma in this Department and to perform a depth...

  7. An experimental framework to identify community functional components driving ecosystem processes and services delivery

    Czech Academy of Sciences Publication Activity Database

    Dias, A. T. C.; Berg, M. P.; de Bello, Francesco; Oosten, A. R. V.; Bílá, Karolína; Morreti, M.

    2013-01-01

    Roč. 101, č. 1 (2013), s. 29-37. ISSN 0022-0477 R&D Projects: GA ČR GAP505/12/1296 Institutional support: RVO:67985939 ; RVO:67179843 Keywords : CWM * ecosystem functioning * ecosystem processes * ecosystem services * functional divergence * functional diversity * functional evenness * functional richness * mass ratio hypothesis * Rao index Subject RIV: EH - Ecology, Behaviour; EF - Botanics (BU-J) Impact factor: 5.694, year: 2013

  8. Efficient Sensor Stream Data Processing System to use Cache Technique for Ubiquitous Sensor Network Application Service

    OpenAIRE

    Jun-Yong Park; Ryum-Duck Oh

    2012-01-01

    Problem statement: For the purpose of supporting application services in the Ubiquitous Sensor Network (USN) environment, efficient processing of stream data that occur in the sensor nodes and relevant utilization technologies are being studied. Approach: The conversion of various sensor stream data that occur in the sensor nodes into sensor data suitable for use in the upper-level application system is required through sensing data monitoring by applying meta-database from the middleware on ...

  9. Learning during the new financial service innovation process Antecedents and performance effects.

    OpenAIRE

    Blazevic, Vera; Lievens, Annouk

    2004-01-01

    This article theoretically and empirically examines the antecedents and consequences of project learning during the new financial service innovation process. We analyze the impact of project learning on project performance and performance of the financial institution. Next we investigate the antecedent role of the nature of communication and organizational design on project learning. Following the development of a propositional framework, a survey research has been developed within the Belgia...

  10. Process of value co-creation and its impact on innovation strategy in service companies

    OpenAIRE

    Antonia Ruiz-Moreno; Teresa Ortega-Egea; Carmen Haro-Domínguez; María Roldán-Bravo

    2014-01-01

    Purpose: This article analyzes the factors that influence on the capacity of service firms companies to adapt to changing environment. It analyzes how the critical dimensions of the innovation process influence the gap generated by the difference between the current level of innovation of the company and the level developed by competitors. Design/methodology/approach: Companies were selected from the database Duns and Bradstreet 2000. A sample of companies in Spain in a relatively homogeneous...

  11. Service irradiation centers as pacemakers for the industrial use of radiation processing of polymers

    International Nuclear Information System (INIS)

    BGS Beta-Gamma-Service was founded in 1981 to make radiation processing economically feasible for many more products and thus accessible to every company, independent of its size and its consumption of irradiation capacity; and to provide at the same time, the necessary expertise in a special technical discipline which does not exist in most of the polymer processing companies. I the present report, the example of BGS illustrate how service irradiation centers can assume the role of pacemakers in the field of radiation processing. Today, the service offer of BGS is based on four different irradiation facilities. In the sequence of increasing penetration of the generated radiation, these are: a 560 kV/20 mA electron accelerator, operating from 300 kV upwards; a 3 MV electron accelerator, with maximum beam power and current of 100 kW and 50 mA, respectively, operating from 1.5 MV upwards; a 4.5 MV electron accelerator, with maximum beam power and current of 150 kW and 50 mA, respectively, operating from 2.5 MV upwards; and a Co-60 gamma facility of a palet type, with a maximum loading of 3.5 MCi in two source plaques. The total market value of the products BGS is refining or finishing at present is estimated in the range of 100 million DM per annum. (Nogami, K.)

  12. The role of CSR engagement in the Internal Brand Building process : An exploratory study of Service firms

    OpenAIRE

    Emmanuel, Chidiebere; Eriksson, Eva

    2016-01-01

    This study explores how service firms incorporate CSR activities within the internal brand building process. It was found that CSR does influence and is implemented in every stage of our theoretical framework of the internal brand building process. The study was based on interviews conducted on managers and employees of service firms in the Netherlands and in Sweden.  CSR is an evolving concept, increasingly becoming important in affecting the consumption decisions of service firm’s customers...

  13. On a duality principle in processes of servicing machines with double control

    OpenAIRE

    Jewgeni Dshalalow

    1988-01-01

    This paper examines a doubly controlled process of servicing machines. The classical system treated by Takács is equipped with m+1 unreliable machines served by one repairman. In the present modification of this model, the failure rates and the repair time may be controlled with respect to the state of the system. The process describing the number of intact machines is considered. To derive its steady state distribution in the form of a simple explicit formula, the author introduces...

  14. Web Services Implementations at Land Process and Goddard Earth Sciences Distributed Active Archive Centers

    Science.gov (United States)

    Cole, M.; Bambacus, M.; Lynnes, C.; Sauer, B.; Falke, S.; Yang, W.

    2007-12-01

    NASA's vast array of scientific data within its Distributed Active Archive Centers (DAACs) is especially valuable to both traditional research scientists as well as the emerging market of Earth Science Information Partners. For example, the air quality science and management communities are increasingly using satellite derived observations in their analyses and decision making. The Air Quality Cluster in the Federation of Earth Science Information Partners (ESIP) uses web infrastructures of interoperability, or Service Oriented Architecture (SOA), to extend data exploration, use, and analysis and provides a user environment for DAAC products. In an effort to continually offer these NASA data to the broadest research community audience, and reusing emerging technologies, both NASA's Goddard Earth Science (GES) and Land Process (LP) DAACs have engaged in a web services pilot project. Through these projects both GES and LP have exposed data through the Open Geospatial Consortiums (OGC) Web Services standards. Reusing several different existing applications and implementation techniques, GES and LP successfully exposed a variety data, through distributed systems to be ingested into multiple end-user systems. The results of this project will enable researchers world wide to access some of NASA's GES & LP DAAC data through OGC protocols. This functionality encourages inter-disciplinary research while increasing data use through advanced technologies. This paper will concentrate on the implementation and use of OGC Web Services, specifically Web Map and Web Coverage Services (WMS, WCS) at GES and LP DAACs, and the value of these services within scientific applications, including integration with the DataFed air quality web infrastructure and in the development of data analysis web applications.

  15. A Quality Improvement Customer Service Process and CSS [Customer Service System]. Burlington County College Employee Development Series, Volumes I & II.

    Science.gov (United States)

    Burlington County Coll., Pemberton, NJ.

    Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

  16. Process Modeling and Public Value: Performance Measurement for Emergency Assistance Services?

    Directory of Open Access Journals (Sweden)

    Claude Rochet

    2012-12-01

    Full Text Available This paper proposes a process modeling of a cerebrovascular accident (CVA channel, according to the Business Process Modeling Notation (BPMN rules, in order to build a balanced scorecard (BSC. The Fire department in the Bouches-du-Rhône (SDIS and the medical emergency service have coordinated their action and processes with hospitals to set up this kind of specific channel to deal with strokes. According to Hankey and Warlow (1999, each year in a population of 1 million inhabitants of a developed country, 2 400 patients use a care institution because of this pathology. As the window of opportunity for treatment is only 4 hours from first symptoms, swiftness is needed in both diagnosis and intervention. This emphasizes the fluidity of the channel, and thus the coordination of actors, as key success factors. This work upon process modeling is a source of lessons on the role of the information system in organizational innovation in the public services and the required capabilities to be mastered. But it mainly allows us to bring out the relevant indicators to build up the monitoring part of the balance scorecard (BSC and to propose a roadmap to implement such a method for equivalent medical channels.

  17. The impact of the different payment options on the medical services clients' satisfaction building process

    Science.gov (United States)

    Skowron, Łukasz; Gąsior, Marcin; Sak-Skowron, Monika

    2014-12-01

    Both the scientific bodies as well as business practitioners over the past few years have concentrated their efforts in the field of marketing and management primarily around the concept of customer, wanting to know more about him/her and trying to understand their behaviour so that their market activities can more easily be influenced and shaped. In today's market, the customer bases the purchase-decision-making process on choosing a good/service that will give him/her the greatest satisfaction, a subjective, positive experience, which is an emotional reaction to the perceived value. Its level is a result of the comparison between the level of expectations arising from past experience, obtained information and promises, and the perception of experienced situation. In the empirical part of the manuscript, the authors present the main differences in the process of building customer satisfaction and loyalty for two groups of patients: those using prepaid medical services and those who pay for their services each time. Reported results refer to research carried out by the authors between August and October 2012 in the city of Warsaw (Poland) with use of the Structural Equation Modeling analysis. The study was conducted via paper surveys, on a sample of 1590 respondents who were the patients of selected medical organizations. The study demonstrated, using two, separate models, that among aforementioned groups of patients, the evaluation of health services proceeds in quite a different way. This indicates significant implications, of marketing and management character in the field of communication and building long-term patient-organization relationships. Medical establishments wanting to manage effectively their relationships with current and potential customers need to understand the nature of the different groups of patients and be able to adjust the scope and form of marketing activities to their different expectations and preferences.

  18. Study of Cloud Based ERP Services for Small and Medium Enterprises (Data is Processed by Text Mining Technique

    Directory of Open Access Journals (Sweden)

    SHARMA, R.

    2014-06-01

    Full Text Available The purpose of this research paper is to explore the knowledge of the existing studies related to cloud computing current trend. The outcome of research is demonstrated in the form of diagram which simplifies the ERP integration process for in-house and cloud eco-system. It will provide a conceptual view to the new client or entrepreneurs using ERP services and explain them how to deal with two stages of ERP systems (cloud and in-house. Also suggest how to improve knowledge about ERP services and implementation process for both stages. The work recommends which ERP services can be outsourced over the cloud. Cloud ERP is a mix of standard ERP services along with cloud flexibility and low cost to afford these services. This is a recent phenomenon in enterprise service offering. For most of non IT background entrepreneurs it is unclear and broad concept, since all the research work related to it are done in couple of years. Most of cloud ERP vendors describe their products as straight forward tasks. The process and selection of Cloud ERP Services and vendors is not clear. This research work draws a framework for selecting non-core business process from preferred ERP service partners. It also recommends which ERP services outsourced first over the cloud, and the security issues related to data or information moved out from company premises to the cloud eco-system.

  19. INTEGRATING FACTOR ANALYSIS AND ANALYTIC HIERARCHY PROCESS FOR LIBRARY SERVICE QUALITY

    Directory of Open Access Journals (Sweden)

    K.Venkata Subbaiah

    2011-09-01

    Full Text Available In this paper an attempt has been made to propose a methodology f or identifying and prioritizing the user needs pertaining to library services. I n order to categorize the user needs into quality dimensions, Factor analysis has been carried out on user responses obtained through questionnaire survey. Analytic Hierarchy Process (AHP is employed to determine the priority ratings of the library quality dimensions. The priority structure of the quality dimension s provides an idea for the library management to allocate the resources in an effective manner to achieve more user satisfaction. A case study is presented to demonstrate the proposed methodology.

  20. CumuloNimbo: A highly-scalable transaction processing platform as a service.

    OpenAIRE

    Jiménez-Peris, Ricardo; Patiño-Martínez, M.; Brondino, Ivan; Magoutis, Kostas; Bilas, Angelos

    2012-01-01

    One of the main challenges facing next generation Cloud platform services is the need to simultaneously achieve ease of programming, consistency, and high scalability. Big Data applications have so far focused on batch processing. The next step for Big Data is to move to the online world. This shift will raise the requirements for transactional guarantees. CumuloNimbo is a new EC-funded project led by Universidad Politécnica de Madrid (UPM) that addresses these issues via a highly scalable mu...

  1. Business process integration between European manufacturers and transport and logistics service providers

    DEFF Research Database (Denmark)

    Mortensen, Ole; Lemoine, W

    2005-01-01

    total integration. This study illustrates, from an empirical point of view, the problems associated to SC integration among European firms operating in global/international markets. The focus is on the relationship between two echelons in the supply chain: manufacturers and their transport and logistics...... service providers (TLSPs). The paper examines (1) the characteristics of the collaborative partnerships established between manufacturers and their TLSPs; (2) to what extent manufacturers and their TLSPs have integrated SC business processes; (3) the IT used to support the SC cooperation and integration...

  2. Business data processing in the service of quality and safety in nuclear power plant construction

    International Nuclear Information System (INIS)

    Construction of a nuclear power plant implies collection and correlation of several thousand items of information which must be identified and which must remain retrievable throughout the service life of the plant. The Framatome Corporation, which has one of the largest nuclear power plant construction programs in the world, therefore set up a processing and checking system for the documents containing this information. The author describes the functions and principles of this system (known as SHARAD), together with its technical data and its operation

  3. Behavioural investigations into uncertainty perception in service exchanges: Lessons from dual-processing theory

    DEFF Research Database (Denmark)

    Kreye, Melanie

    2015-01-01

    experience and knowledge. Based on dual-processing theory, this paper proposes an analysis method for assessing both explicit and implicit uncertainty perception depending on the individual’s use of tacit or explicit knowledge. Analysing two industrial case studies of service relationships, this paper...... contributes to the literature in three major areas: First, showing the relative importance of the three uncertainty types in inter-organisational relationships complements the literature as existing approaches tend to focus on one uncertainty type such as environmental uncertainty. Second, the different...

  4. Applying analytic hierarchy process to assess healthcare-oriented cloud computing service systems.

    Science.gov (United States)

    Liao, Wen-Hwa; Qiu, Wan-Li

    2016-01-01

    Numerous differences exist between the healthcare industry and other industries. Difficulties in the business operation of the healthcare industry have continually increased because of the volatility and importance of health care, changes to and requirements of health insurance policies, and the statuses of healthcare providers, which are typically considered not-for-profit organizations. Moreover, because of the financial risks associated with constant changes in healthcare payment methods and constantly evolving information technology, healthcare organizations must continually adjust their business operation objectives; therefore, cloud computing presents both a challenge and an opportunity. As a response to aging populations and the prevalence of the Internet in fast-paced contemporary societies, cloud computing can be used to facilitate the task of balancing the quality and costs of health care. To evaluate cloud computing service systems for use in health care, providing decision makers with a comprehensive assessment method for prioritizing decision-making factors is highly beneficial. Hence, this study applied the analytic hierarchy process, compared items related to cloud computing and health care, executed a questionnaire survey, and then classified the critical factors influencing healthcare cloud computing service systems on the basis of statistical analyses of the questionnaire results. The results indicate that the primary factor affecting the design or implementation of optimal cloud computing healthcare service systems is cost effectiveness, with the secondary factors being practical considerations such as software design and system architecture. PMID:27441149

  5. Towards a Formal Representation of Processes and Objects Regarding the Delivery of Telehealth Services: The Telehealth Ontology (TEON).

    Science.gov (United States)

    Santana, Filipe; Schulz, Stefan; Campos, Amadeu; Novaes, Magdala A

    2015-01-01

    This study introduces ontological aspects concerning the Telehealth Ontology (TEON), an ontology that represents formal-ontological content concerning the delivery of telehealth services. TEON formally represents the main services, actors and other entity types relevant to telehealth service delivery. TEON uses the upper level ontology BioTopLite2 and reuses content from the Ontology for Biomedical Investigations (OBI). The services embedded in telehealth services are considered as essential as the common services provided by the health-related practices. We envision TEON as a service to support the development of telehealth systems. TEON might also enable the integration of heterogeneous telehealth systems, and provide a base to automatize the processing of telehealth-related content. PMID:26262407

  6. Decision making, procedural compliance, and outcomes definition in U.S. forest service planning processes

    International Nuclear Information System (INIS)

    The National Environmental Policy Act (NEPA) dictates a process of analyzing and disclosing the likely impacts of proposed agency actions on the human environment. This study addresses two key questions related to NEPA implementation in the U.S. Forest Service: 1) how do Interdisciplinary (ID) team leaders and decision makers conceptualize the outcomes of NEPA processes? And 2), how does NEPA relate to agency decision making? We address these questions through two separate online surveys that posed questions about recently completed NEPA processes - the first with the ID team leaders tasked with carrying out the processes, and the second with the line officers responsible for making the processes' final decisions. Outcomes of NEPA processes include impacts on public relations, on employee morale and team functioning, on the achievement of agency goals, and on the achievement of NEPA's procedural requirements (disclosure) and substantive intent (minimizing negative environmental impacts). Although both tended to view public relations outcomes as important, decision makers' perceptions of favorable outcomes were more closely linked to the achievement of agency goals and process efficiency than was the case for ID team leaders. While ID team leaders' responses suggest that they see decision making closely integrated with the NEPA process, decision makers more commonly decoupled decision making from the NEPA process. These findings suggest a philosophical difference between ID team leaders and decision makers that may pose challenges for both the implementation and the evaluation of agency NEPA. We discuss the pros and cons of integrating NEPA with decision making or separating the two. We conclude that detaching NEPA from decision making poses greater risks than integrating them.

  7. Ecosystem services: developing sustainable management paradigms based on wetland functions and processes

    Science.gov (United States)

    Euliss, Ned H.; Mushet, David M.; Smith, Loren M.; Conner, William H.; Burkett, Virginia R.; Wilcox, Douglas A.; Hester, Mark W.; Zheng, Haochi

    2013-01-01

    In the late nineteenth century and twentieth century, there was considerable interest and activity to develop the United States for agricultural, mining, and many other purposes to improve the quality of human life standards and prosperity. Most of the work to support this development was focused along disciplinary lines with little attention focused on ecosystem service trade-offs or synergisms, especially those that transcended boundaries of scientific disciplines and specific interest groups. Concurrently, human population size has increased substantially and its use of ecosystem services has increased more than five-fold over just the past century. Consequently, the contemporary landscape has been highly modified for human use, leaving behind a fragmented landscape where basic ecosystem functions and processes have been broadly altered. Over this period, climate change also interacted with other anthropogenic effects, resulting in modern environmental problems having a complexity that is without historical precedent. The challenge before the scientific community is to develop new science paradigms that integrate relevant scientific disciplines to properly frame and evaluate modern environmental problems in a systems-type approach to better inform the decision-making process. Wetland science is a relatively new discipline that grew out of the conservation movement of the early twentieth century. In the United States, most of the conservation attention in the earlier days was on wildlife, but a growing human awareness of the importance of the environment led to the passage of the National Environmental Policy Act in 1969. Concurrently, there was a broadening interest in conservation science, and the scientific study of wetlands gradually gained acceptance as a scientific discipline. Pioneering wetland scientists became formally organized when they formed The Society of Wetland Scientists in 1980 and established a publication outlet to share wetland research

  8. Description and testing of the Geo Data Portal: Data integration framework and Web processing services for environmental science collaboration

    Science.gov (United States)

    Blodgett, David L.; Booth, Nathaniel L.; Kunicki, Thomas C.; Walker, Jordan I.; Viger, Roland J.

    2011-01-01

    Interest in sharing interdisciplinary environmental modeling results and related data is increasing among scientists. The U.S. Geological Survey Geo Data Portal project enables data sharing by assembling open-standard Web services into an integrated data retrieval and analysis Web application design methodology that streamlines time-consuming and resource-intensive data management tasks. Data-serving Web services allow Web-based processing services to access Internet-available data sources. The Web processing services developed for the project create commonly needed derivatives of data in numerous formats. Coordinate reference system manipulation and spatial statistics calculation components implemented for the Web processing services were confirmed using ArcGIS 9.3.1, a geographic information science software package. Outcomes of the Geo Data Portal project support the rapid development of user interfaces for accessing and manipulating environmental data.

  9. Sharing environmental models: An Approach using GitHub repositories and Web Processing Services

    Science.gov (United States)

    Stasch, Christoph; Nuest, Daniel; Pross, Benjamin

    2016-04-01

    The GLUES (Global Assessment of Land Use Dynamics, Greenhouse Gas Emissions and Ecosystem Services) project established a spatial data infrastructure for scientific geospatial data and metadata (http://geoportal-glues.ufz.de), where different regional collaborative projects researching the impacts of climate and socio-economic changes on sustainable land management can share their underlying base scenarios and datasets. One goal of the project is to ease the sharing of computational models between institutions and to make them easily executable in Web-based infrastructures. In this work, we present such an approach for sharing computational models relying on GitHub repositories (http://github.com) and Web Processing Services. At first, model providers upload their model implementations to GitHub repositories in order to share them with others. The GitHub platform allows users to submit changes to the model code. The changes can be discussed and reviewed before merging them. However, while GitHub allows sharing and collaborating of model source code, it does not actually allow running these models, which requires efforts to transfer the implementation to a model execution framework. We thus have extended an existing implementation of the OGC Web Processing Service standard (http://www.opengeospatial.org/standards/wps), the 52°North Web Processing Service (http://52north.org/wps) platform to retrieve all model implementations from a git (http://git-scm.com) repository and add them to the collection of published geoprocesses. The current implementation is restricted to models implemented as R scripts using WPS4R annotations (Hinz et al.) and to Java algorithms using the 52°North WPS Java API. The models hence become executable through a standardized Web API by multiple clients such as desktop or browser GIS and modelling frameworks. If the model code is changed on the GitHub platform, the changes are retrieved by the service and the processes will be updated

  10. Challenges to fair decision-making processes in the context of health care services

    DEFF Research Database (Denmark)

    Shayo, Elizabeth H.; Norheim, Ole F.; Mboera, Leonard E. G.;

    2012-01-01

    ABSTRACT: BACKGROUND: Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people's needs. In Tanzania, the policy of decentralization and the health sector reform place...... an emphasis on community participation in making decisions in health care. However, aspects that can influence an individual's opportunity to be listened to and to contribute to discussion have been researched to a very limited extent in low-income settings. The objective of this study was to explore...... challenges to fair decision-making processes in health care services with a special focus on the potential influence of gender, wealth, ethnicity and education. We draw on the principle of fairness as outlined in the deliberative democratic theory. METHODS: The study was carried out in the Mbarali District...

  11. Implementation of Web Processing Services (WPS) over IPSL Earth System Grid Federation (ESGF) node

    Science.gov (United States)

    Kadygrov, Nikolay; Denvil, Sebastien; Carenton, Nicolas; Levavasseur, Guillaume; Hempelmann, Nils; Ehbrecht, Carsten

    2016-04-01

    The Earth System Grid Federation (ESGF) is aimed to provide access to climate data for the international climate community. ESGF is a system of distributed and federated nodes that dynamically interact with each other. ESGF user may search and download climatic data, geographically distributed over the world, from one common web interface and through standardized API. With the continuous development of the climate models and the beginning of the sixth phase of the Coupled Model Intercomparison Project (CMIP6), the amount of data available from ESGF will continuously increase during the next 5 years. IPSL holds a replication of the different global and regional climate models output, observations and reanalysis data (CMIP5, CORDEX, obs4MIPs, etc) that are available on the IPSL ESGF node. In order to let scientists perform analysis of the models without downloading vast amount of data the Web Processing Services (WPS) were installed at IPSL compute node. The work is part of the CONVERGENCE project founded by French National Research Agency (ANR). PyWPS implementation of the Web processing Service standard from Open Geospatial Consortium (OGC) in the framework of birdhouse software is used. The processes could be run by user remotely through web-based WPS client or by using command-line tool. All the calculations are performed on the server side close to the data. If the models/observations are not available at IPSL it will be downloaded and cached by WPS process from ESGF network using synda tool. The outputs of the WPS processes are available for download as plots, tar-archives or as NetCDF files. We present the architecture of WPS at IPSL along with the processes for evaluation of the model performance, on-site diagnostics and post-analysis processing of the models output, e.g.: - regriding/interpolation/aggregation - ocgis (OpenClimateGIS) based polygon subsetting of the data - average seasonal cycle, multimodel mean, multimodel mean bias - calculation of the

  12. Health Impact Assessment (HIA) and EnviroAtlas: Integrating Ecosystem Services into the Decision-Making Process-Guide

    Science.gov (United States)

    This document was created to highlight the many ways that the U.S. EPA EnviroAtlas suite of ecosystem services tools can be used to aid in the Health Impact Assessment (HIA) process. Ecosystems provide numerous services and benefits to individuals, communities, businesses, and ot...

  13. The Cognitive, Social and Emotional Processes of Teacher Identity Construction in a Pre-Service Teacher Education Programme

    Science.gov (United States)

    Yuan, Rui; Lee, Icy

    2015-01-01

    This research investigates how three Government-funded Normal Students constructed and reconstructed their identities in a pre-service teacher education programme in China. Drawing upon data from interviews, field observation and the pre-service teachers' written reflections, the study explores the cognitive, social and emotional processes of…

  14. Impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills

    Directory of Open Access Journals (Sweden)

    Mutlu Ayfer

    2016-01-01

    Full Text Available This study aimed to investigate the impact of virtual chemistry laboratory instruction on pre-service science teachers’ scientific process skills. For this purpose, eight laboratory activities related to chemical kinetic, chemical equilibrium, thermochemistry, acids-bases, and electrochemistry were developed. Those activities were performed in virtual laboratory environment by the pre-service teachers in the experimental group and in the real laboratory environment by c the preservice teachers in the control group during eight weeks. Scientific process skills test developed by Burns, Okey and Wise [3], and translated into Turkish by Ateş and Bahar [2] was used before and after the instructions for data collection. According to results, while there was no significant difference between pre-test mean scores (U=133.500, p>0.05, significant difference between post-test mean scores was found in favour of experimental group (U=76.000, p<0.05. In addition, while no significant difference between pre-test mean scores for each sub-dimension was found, significant difference between post-test mean scores for designing investigation and formulating hypothesis skills was found in favour of experimental group.

  15. Adaptation and validation of indicators concerning the sterilization process of supplies in Primary Health Care services

    Directory of Open Access Journals (Sweden)

    Isis Pienta Batista Dias Passos

    2015-02-01

    Full Text Available OBJECTIVES: to adapt and validate, by expert consensus, a set of indicators used to assess the sterilization process of dental, medical and hospital supplies to be used in PHC services.METHOD: qualitative methodological study performed in two stages. The first stage included a focal group composed of experts to adapt the indicators to be used in PHC. In the second stage, the indicators were validated using a 4-point Likert scale, which was completed by judges. A Content Validity Index of ≥ 0.75 was considered to show approval of the indicators.RESULTS: the adaptations implemented by the focal group mainly referred to the physical structure, inclusion of dental care professionals, inclusion of chemical disinfection, and replacement of the hot air and moist heat sterilization methods. The validation stage resulted in an index of 0.96, which ranged from 0.90 to 1.00, for the components of the indicators.CONCLUSION: the judges considered the indicators after adaptation to be validated. Even though there may be differences among items processed around the world, there certainly are common characteristics, especially in countries with economic and cultural environments similar to Brazil. The inclusion of these indicators to assess the safety of healthcare supplies used in PHC services should be considered.

  16. 41 CFR 102-33.95 - What is the process for budgeting to acquire commercial aviation services (CAS)?

    Science.gov (United States)

    2010-07-01

    ... Parts The Process for Budgeting to Acquire Government Aircraft § 102-33.95 What is the process for... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false What is the process for budgeting to acquire commercial aviation services (CAS)? 102-33.95 Section 102-33.95 Public Contracts...

  17. Performance Management of High Performance Computing for Medical Image Processing in Amazon Web Services

    Science.gov (United States)

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-01-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical-Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementation allowing users to quickly test and develop pipelines. JIST is DRMAA-compliant allowing it to run on portable batch system grids. However, as new processing methods are implemented and developed, memory may often be a bottleneck for not only lab computers, but also possibly some local grids. Integrating JIST with the AWS cloud alleviates these possible restrictions and does not require users to have deep knowledge of programming in Java. Workflow definition/management and cloud configurations are two key challenges in this research. Using a simple unified control panel, users have the ability to set the numbers of nodes and select from a variety of pre-configured AWS EC2 nodes with different numbers of processors and memory storage. Intuitively, we configured Amazon S3 storage to be mounted by pay-for-use Amazon EC2 instances. Hence, S3 storage is recognized as a shared cloud resource. The Amazon EC2 instances provide pre-installs of all necessary packages to run JIST. This work presents an implementation that facilitates the integration of JIST with AWS. We describe the theoretical cost/benefit formulae to decide between local serial execution versus cloud computing and apply this analysis to an empirical diffusion tensor imaging pipeline. PMID:27127335

  18. Performance management of high performance computing for medical image processing in Amazon Web Services

    Science.gov (United States)

    Bao, Shunxing; Damon, Stephen M.; Landman, Bennett A.; Gokhale, Aniruddha

    2016-03-01

    Adopting high performance cloud computing for medical image processing is a popular trend given the pressing needs of large studies. Amazon Web Services (AWS) provide reliable, on-demand, and inexpensive cloud computing services. Our research objective is to implement an affordable, scalable and easy-to-use AWS framework for the Java Image Science Toolkit (JIST). JIST is a plugin for Medical- Image Processing, Analysis, and Visualization (MIPAV) that provides a graphical pipeline implementation allowing users to quickly test and develop pipelines. JIST is DRMAA-compliant allowing it to run on portable batch system grids. However, as new processing methods are implemented and developed, memory may often be a bottleneck for not only lab computers, but also possibly some local grids. Integrating JIST with the AWS cloud alleviates these possible restrictions and does not require users to have deep knowledge of programming in Java. Workflow definition/management and cloud configurations are two key challenges in this research. Using a simple unified control panel, users have the ability to set the numbers of nodes and select from a variety of pre-configured AWS EC2 nodes with different numbers of processors and memory storage. Intuitively, we configured Amazon S3 storage to be mounted by pay-for- use Amazon EC2 instances. Hence, S3 storage is recognized as a shared cloud resource. The Amazon EC2 instances provide pre-installs of all necessary packages to run JIST. This work presents an implementation that facilitates the integration of JIST with AWS. We describe the theoretical cost/benefit formulae to decide between local serial execution versus cloud computing and apply this analysis to an empirical diffusion tensor imaging pipeline.

  19. Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?

    Science.gov (United States)

    Johnson, Hazel-Anne M; Spector, Paul E

    2007-10-01

    This survey study of 176 participants from eight customer service organizations investigated how individual factors moderate the impact of emotional labor strategies on employee well-being. Hierarchical regression analyses indicated that gender and autonomy were significant moderators of the relationships between emotional labor strategies and the personal outcomes of emotional exhaustion, affective well-being, and job satisfaction. Females were more likely to experience negative consequences when engaging in surface acting. Autonomy served to alleviate negative outcomes for individuals who used emotional labor strategies often. Contrary to our hypotheses, emotional intelligence did not moderate the relationship between the emotional labor strategies and personal outcomes. Results demonstrated how the emotional labor process can influence employee well-being. PMID:17953492

  20. Letter of Intent for RPP Characterization Program Process Engineering and Hanford Analytical Services and Characterization Project

    Energy Technology Data Exchange (ETDEWEB)

    ADAMS, M.R.

    2000-02-25

    The Characterization Project level of success achieved by the River Protection Project (RPP) is determined by the effectiveness of several organizations across RPP working together. The requirements, expectations, interrelationships, and performance criteria for each of these organizations were examined in order to understand the performances necessary to achieve characterization objectives. This Letter of Intent documents the results of the above examination. It formalizes the details of interfaces, working agreements, and requirements for obtaining and transferring tank waste samples from the Tank Farm System (RPP Process Engineering, Characterization Project Operations, and RPP Quality Assurance) to the characterization laboratory complex (222-S Laboratory, Waste Sampling and Characterization Facility, and the Hanford Analytical Service Program) and for the laboratory complex analysis and reporting of analytical results.

  1. A model for drug dispensing service based on the care process in the Brazilian health system

    Directory of Open Access Journals (Sweden)

    Luciano Soares

    2013-03-01

    Full Text Available Access to medication emphasizes the availability of the product at the expense of providing a service. The goal of this paper is to propose a theoretical model for a drug dispensing service, beginning with a reflection on the current realities of the Unified Health System and drug dispensation in Brazil. A conceptual analytical research made by a methodological course called disciplined imagination was mainly the approach applied to develop the model. The drug dispensing service is part of the care process, which considers access as an attribute; reception, connection and accountability, management, and clinical pharmaceutical aspects as components; and the rational use of drugs as the purpose. The proposed model addresses access to the dispensing service and demands a reorientation of routines, instruments, and practices.O acesso a medicamentos enfatiza a disponibilidade do produto em detrimento da provisão de um serviço. O objetivo deste trabalho é propor um modelo teórico para um serviço de dispensação de medicamentos, iniciando com uma reflexão sobre a realidade atual do Sistema Único de Saúde e a dispensação de medicamentos no Brasil. Uma pesquisa analítica conceitual realizada por meio de um percurso metodológico chamado de imaginação disciplinada constituiu a estratégia principal para o desenvolvimento do modelo. O serviço de dispensação é parte do processo de cuidado, o qual considera o acesso como um atributo; os aspectos acolhimento, vínculo e responsabilização, gestão e clínica farmacêutica como componentes e o uso racional de medicamentos como o propósito. O modelo proposto direciona o acesso para o serviço de dispensação e demanda a reorientação de rotinas, instrumentos e práticas.

  2. Forest Ecosystem Processes at the Watershed Scale: Ecosystem services, feedback and evolution in developing mountainous catchments

    Science.gov (United States)

    Band, Larry

    2010-05-01

    Mountain watersheds provide significant ecosystem services both locally and for surrounding regions, including the provision of freshwater, hydropower, carbon sequestration, habitat, forest products and recreational/aesthetic opportunities. The hydrologic connectivity along hillslopes in sloping terrain provides an upslope subsidy of water and nutrients to downslope ecosystem patches, producing characteristic ecosystem patterns of vegetation density and type, and soil biogeochemical cycling. Recent work suggests that optimal patterns of forest cover evolve along these flowpaths which maximize net primary productivity and carbon sequestration at the hillslope to catchment scale. These watersheds are under significant pressure from potential climate change, changes in forest management, increasing population and development, and increasing demand for water export. As water balance and flowpaths are altered by shifting weather patterns and new development, the spatial distribution and coupling of water, carbon and nutrient cycling will spur the evolution of different ecosystem patterns. These issues have both theoretical and practical implications for the coupling of water, carbon and nutrient cycling at the landscape level, and the potential to manage watersheds for bundled ecosystem services. If the spatial structure of the ecosystem spontaneously adjusts to maximize landscape level use of limiting resources, there may be trade-offs in the level of services provided. The well known carbon-for-water tradeoff reflects the growth of forests to maximize carbon uptake, but also transpiration which limits freshwater availability in many biomes. We provide examples of the response of bundled ecosystem services to climate and land use change in the Southern Appalachian Mountains of the United States. These mountains have very high net primary productivity, biodiversity and water yields, and provide significant freshwater resources to surrounding regions. There has been a

  3. A Cloud-Computing Service for Environmental Geophysics and Seismic Data Processing

    Science.gov (United States)

    Heilmann, B. Z.; Maggi, P.; Piras, A.; Satta, G.; Deidda, G. P.; Bonomi, E.

    2012-04-01

    Cloud computing is establishing worldwide as a new high performance computing paradigm that offers formidable possibilities to industry and science. The presented cloud-computing portal, part of the Grida3 project, provides an innovative approach to seismic data processing by combining open-source state-of-the-art processing software and cloud-computing technology, making possible the effective use of distributed computation and data management with administratively distant resources. We substituted the user-side demanding hardware and software requirements by remote access to high-performance grid-computing facilities. As a result, data processing can be done quasi in real-time being ubiquitously controlled via Internet by a user-friendly web-browser interface. Besides the obvious advantages over locally installed seismic-processing packages, the presented cloud-computing solution creates completely new possibilities for scientific education, collaboration, and presentation of reproducible results. The web-browser interface of our portal is based on the commercially supported grid portal EnginFrame, an open framework based on Java, XML, and Web Services. We selected the hosted applications with the objective to allow the construction of typical 2D time-domain seismic-imaging workflows as used for environmental studies and, originally, for hydrocarbon exploration. For data visualization and pre-processing, we chose the free software package Seismic Un*x. We ported tools for trace balancing, amplitude gaining, muting, frequency filtering, dip filtering, deconvolution and rendering, with a customized choice of options as services onto the cloud-computing portal. For structural imaging and velocity-model building, we developed a grid version of the Common-Reflection-Surface stack, a data-driven imaging method that requires no user interaction at run time such as manual picking in prestack volumes or velocity spectra. Due to its high level of automation, CRS stacking

  4. Process Variation as a Determinant of Service Quality and Bank Performance: Evidence from the Retail Banking Study

    OpenAIRE

    Frances X. Frei; Ravi Kalakota; Marx, Leslie M.

    1997-01-01

    Conventional wisdom in retail banking states that firm performance is dependent on higher average process performance. This paper refutes conventional wisdom and provides empirical evidence, which demonstrates that low process variation contributes significantly to firm performance. More specifically, this paper examines the effect of process variation, caused by process variability, on service quality and financial performance, as measured by customer satisfaction and price-to-earnings ratio...

  5. Fee-for-service as a business model of growing importance: the academic biobank experience.

    Science.gov (United States)

    McDonald, Sandra A; Sommerkamp, Kara; Egan-Palmer, Maureen; Kharasch, Karen; Holtschlag, Victoria

    2012-10-01

    Biorepositories offer tremendous scientific value to a wide variety of customer groups (academic, commercial, industrial) in their ability to deliver a centralized, standardized service model, encompassing both biospecimen storage and related laboratory services. Generally, the scientific expertise and economies of scale that are offered in centralized, properly resourced research biobanks has yielded value that has been well-recognized by universities, pharmaceutical companies, and other sponsoring institutions. However, like many facets of the economy, biobanks have been under increasing cost pressure in recent years. This has been a particular problem in the academic arena, where direct support from grant sources (both governmental and philanthropic) typically now is more difficult to secure, or provides reduced financial support, relative to previous years. One way to address this challenge is to establish or enhance a well-defined fee-for-service model which is properly calibrated to cover operational costs while still offering competitive value to users. In this model, customers are never charged for the biospecimens themselves, but rather for the laboratory services associated with them. Good communication practices, proper assessment of value, implementation of best practices, and a sound business plan are all needed for this initiative to succeed. Here we summarize our experiences at Washington University School of Medicine in the expectation they will be useful to others. PMID:23386922

  6. 25 CFR 170.935 - How does a direct service tribe begin the alternative dispute resolution process?

    Science.gov (United States)

    2010-04-01

    ....935 How does a direct service tribe begin the alternative dispute resolution process? (a) To begin the... Division of Transportation. The letter must: (1) Ask to begin one of the alternative dispute resolution... dispute resolution process? 170.935 Section 170.935 Indians BUREAU OF INDIAN AFFAIRS, DEPARTMENT OF...

  7. Education Quality Process Model and Its Influence on Students’ Perceived Service Quality

    OpenAIRE

    Choon Ling Kwek; Teck Chai Lau; Hoi Piew Tan

    2010-01-01

    Service quality has become an important topic in the services marketing literature because it affects the cost,profitability, customer satisfaction, and customer retention (Buzzell & Gale, cited in Buttle, 1996; Bolton &Drew, 1991; Reichheld & Sasser, 1990). As such, it is crucial to identify the determinants of the students’perceived service quality in higher education. The aim of this research is to investigate the determinants ofstudents’ perceived service quality for a private higher educ...

  8. Counselling in Swedish Community Pharmacies : Understanding the Process of a Pharmaceutical Care Service

    OpenAIRE

    Montgomery, Anna

    2009-01-01

    Community pharmacy practice is moving towards patient care and away from the mere dispensing of medicines. In this movement, which is guided by the philosophy of Pharmaceutical care (PC), new counselling services emerge. The purpose of the thesis was to add knowledge about the real-world provision of PC services by studying a defined PC service in Swedish pharmacies. Specific aims of this thesis were to investigate the experiences of professionals working with or close to the service and to d...

  9. Effect of the Science Process Skills Laboratory Approach Supported with Peer-Instruction on Some of Science Process Skills of Pre-service Teachers

    OpenAIRE

    Aysel Kocakülah; Emre Savaş

    2013-01-01

    Nowadays increasing importance of science process skills and laboratory approach in science education requires the acquisition of scientific process skills that teachers should have been gained those skills during pre-service training courses to transfer their students. Peer instruction, which results in effective outcomes for concept teaching recently, comprises another aspect of this study. The aim of this study is to determine whether scientific process skills laboratory approach, which is...

  10. DOES THE UPPSALA INTERNATIONALIZATION MODEL EXPLAIN THE INTERNATIONALIZATION PROCESS OF PROFESSIONAL BUSINESS SERVICE FIRMS?

    Directory of Open Access Journals (Sweden)

    Magda Górska

    2013-06-01

    Full Text Available The aim of this contribution is to verify if the Uppsala Model with later variations introduced by the authors is the right framework to explain internationalization process of Professional Business Service Firms (PBSFs. The focus is placed on the entry of one type of PBSFs, namely advertising agencies into the Chinese market. The example is based on a case study. This paper deliberates about identified factors in the internationalization process of advertising agencies that fit to the Uppsala model and about factors that deviate from it. Several stages are identified in the entrance of advertising agencies into the Chinese market. These are as follows: initial stage - external agent, participation stage - representative office, establishment stage - joint venture, network expansion stage – branch offices and other joint ventures. The presence of stages suggests that the Uppsala model may prove useful in explanation of foreign entry strategies in PBSFs in general. In addition to that, support is also found for market entry due to networking activities. Client following was identified as most common entry mode in the studied group of PBSFs.

  11. ENVI Services Engine: Earth and Planetary Image Processing for the Cloud

    Science.gov (United States)

    O'Connor, A. S.; Lausten, K.; Heightley, K.; Harris, T.

    2012-12-01

    The geospatial imagery analysis and exploitation community has a growing need for online analytic capabilities. Work previously done on desktop workstations must migrate to a web-accessible environment to mitigate growing data volumetrics, bandwidth usage, and end user requirements. Web based applications (or 'apps') are intended to apply analytic methods, procedures, and routines to image datasets stored within centralized server repositories. Exelis Visual information Solutions (VIS) developed an enterprise-enabled processing engine that provides remote users access to the power of ENVI image analysis and IDL applications from a web or mobile client interface. The working name for this capability is the ENVI and IDL Services Engine (ESE). This engine now enables the remote user to gain access to the same compiled ENVI and IDL functions and procedures that remote sensing scientists have utilized for decades at the desktop level. ESE operates in a RESTful state, listening for http calls to arrive that initiate a data processing operation once those messages are registered. ESE is middleware agnostic, meaning users can implement this capability using their current enterprise architecture such as ArcGIS Server or GeoServer. Flexibility and openness in middleware components is achieved through the use of OGC standards for message and data transfer. ESE represents bringing long term earth science monitoring analysis capabilities to the cloud, harnessing existing ENVI and IDL tools and deploying them to the enterprise, and improving access to earth and planetary science data.

  12. Temporal discounting and criminal thinking: understanding cognitive processes to align services.

    Science.gov (United States)

    Varghese, Femina P; Charlton, Shawn R; Wood, Mara; Trower, Emily

    2014-05-01

    Temporal discounting is an indicator of impulsivity that has consistently been found to be associated with risky behaviors such as substance abuse and compulsive gambling. Yet, although criminal acts are clearly risky choice behaviors, no study has examined temporal discounting in the criminal attitudes and behaviors of adult offenders. Yet, such investigations have potential to understand the cognitive processes that underlie various criminal patterns of thinking and may help distinguish between high and low risk offenders. Therefore, the current study endeavored to fill this gap in the literature using 146 male inmates within 5 months of release. Results found that temporal discounting is correlated with reactive criminal thinking but was not correlated with proactive criminal thinking. In addition, inmates with higher rates of incarceration were also more likely to have higher rates of temporal discounting. Results shed light on the different cognitive processes that may underlie different styles of criminal thinking as well as potential differences in the discounting rates depending on history of incarcerations. This finding has implications for service delivery in criminal justice settings as those with reactive criminal thinking may benefit from specialized treatments for temporal discounting. PMID:24635040

  13. Deriving Hydrological Response Units (HRUs using a Web Processing Service implementation based on GRASS GIS

    Directory of Open Access Journals (Sweden)

    Christian Schwartze

    2009-04-01

    Full Text Available QGIS releases equal to or newer than 0.7 can easily connected to GRASS GIS by means of a toolbox that provides a wide range of standard GRASS modules you can launch – albeit only on data coming from GRASS. This QGIS plugin is expandable through XML configurations describing the assignment of options and inputs for a certain module. But how about embedding a precise workflow where the several processes don’t consist of a single GRASS module by force? Especially for a sequence of dependent tasks it makes sense to merge relevant GRASS functionality into an own and encapsulated QGIS extension. Its architecture and development is tested and combined with the Web Processing Service (WPS for remote execution using the concept of hydrological response units (HRUs as an example. The results of this assay may be suitable for discussing and planning other wizard-like geoprocessing plugins in QGIS that also should make use of an additional GRASS server.

  14. Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process

    Directory of Open Access Journals (Sweden)

    NoorMohammad Yaghubi

    Full Text Available With the expansion of internet, delivering e-services are rapidly growing in the bank industry. Therefore improving e-service quality for delivering better services is one of the most important areas of activity for banks. One of the most important aspect ...

  15. Realizing Shared Services--A Punctuated Process Analysis of a Public IT Department

    Science.gov (United States)

    Olsen, Timothy John

    2012-01-01

    IT services are increasingly being offered via a shared service model. This model promises the benefits of centralization and consolidation, as well as an increased customer satisfaction. Adopting shared services is not easy as it necessitates a major organizational change, with few documented exemplars to guide managers. This research explores a…

  16. Experiences of teaching-service integration in the process of professional development in health: an integrative review

    Directory of Open Access Journals (Sweden)

    Laura Cavalcanti de Farias Brehmer

    2014-03-01

    Full Text Available The present study addresses the theme of teaching-service interaction in the process of professional development in health. The objective was to characterize, in scientific studies indexed on databases, the advancements and challenges of teaching-service integration in the process of professional development in health. An integrative literature review was performed by searching articles published between 2005 and 2013 in journals indexed in databases of the Virtual Health Library. The final sample was comprised of 18 publications. The teaching-service integration experiences promote advancements in improving the connection between universities and health institutions, reorganizing teaching and health care and regarding permanent education. Nevertheless, several challenges must be overcome, particularly in sharing goals and in improving relationships based on dialogue. Descriptors: Teaching Care Integration Services; Staff Development; Education, Higher.

  17. Points to consider for prioritizing clinical genetic testing services:a European consensus process oriented at accountability for reasonableness

    OpenAIRE

    Severin, Franziska; Borry, Pascal; Cornel, Martina C.; Daniels, Norman; Fellmann, Florence; Victoria Hodgson, Shirley; Howard, Heidi C.; John, Jürgen; Kääriäinen, Helena; Kayserili, Hülya; Kent, Alastair; Koerber, Florian; Kristoffersson, Ulf; Kroese, Mark; Lewis, Celine

    2015-01-01

    Given the cost constraints of the European health-care systems, criteria are needed to decide which genetic services to fund from the public budgets, if not all can be covered. To ensure that high-priority services are available equitably within and across the European countries, a shared set of prioritization criteria would be desirable. A decision process following the accountability for reasonableness framework was undertaken, including a multidisciplinary EuroGentest/PPPC-ESHG workshop to...

  18. Mapping Ecological Processes and Ecosystem Services for Prioritizing Restoration Efforts in a Semi-arid Mediterranean River Basin

    Science.gov (United States)

    Trabucchi, Mattia; O'Farrell, Patrick J.; Notivol, Eduardo; Comín, Francisco A.

    2014-06-01

    Semi-arid Mediterranean regions are highly susceptible to desertification processes which can reduce the benefits that people obtain from healthy ecosystems and thus threaten human wellbeing. The European Union Biodiversity Strategy to 2020 recognizes the need to incorporate ecosystem services into land-use management, conservation, and restoration actions. The inclusion of ecosystem services into restoration actions and plans is an emerging area of research, and there are few documented approaches and guidelines on how to undertake such an exercise. This paper responds to this need, and we demonstrate an approach for identifying both key ecosystem services provisioning areas and the spatial relationship between ecological processes and services. A degraded semi-arid Mediterranean river basin in north east Spain was used as a case study area. We show that the quantification and mapping of services are the first step required for both optimizing and targeting of specific local areas for restoration. Additionally, we provide guidelines for restoration planning at a watershed scale; establishing priorities for improving the delivery of ecosystem services at this scale; and prioritizing the sub-watersheds for restoration based on their potential for delivering a combination of key ecosystem services for the entire basin.

  19. Internationalization Process and strategies of a startup service company, A case study of HeartMath Scandinavia AB

    OpenAIRE

    Okonkwo, Ikechukwu; Oluduro, Francis

    2009-01-01

    Abstract Date: September, 2009 Title: Internationalization Process and Strategies of a Start-up Service Company, a case study of HeartMath Scandinavia AB Course: Business Administration Program: Master Thesis EFO704 Authors: Francis Oladele Oluduro, Ikechukwu Ifediora Okonkwo Supervisor: Nyström Sven-Åke Problem: What is HeartMath AB’s strategy in their internationalization process? Purpose: The aim of this thesis is to investigate the real life processes and strategies that companies adopt ...

  20. Standard Test Method for Mechanical Hydrogen Embrittlement Evaluation of Plating/Coating Processes and Service Environments

    CERN Document Server

    American Society for Testing and Materials. Philadelphia

    2010-01-01

    1.1 This test method describes mechanical test methods and defines acceptance criteria for coating and plating processes that can cause hydrogen embrittlement in steels. Subsequent exposure to chemicals encountered in service environments, such as fluids, cleaning treatments or maintenance chemicals that come in contact with the plated/coated or bare surface of the steel, can also be evaluated. 1.2 This test method is not intended to measure the relative susceptibility of different steels. The relative susceptibility of different materials to hydrogen embrittlement may be determined in accordance with Test Method F1459 and Test Method F1624. 1.3 This test method specifies the use of air melted AISI E4340 steel per SAE AMS-S-5000 (formerly MIL-S-5000) heat treated to 260 – 280 ksi (pounds per square inch x 1000) as the baseline. This combination of alloy and heat treat level has been used for many years and a large database has been accumulated in the aerospace industry on its specific response to exposure...

  1. Lessons learnt during the IAEA radiation monitoring services ISO17025 accreditation process

    International Nuclear Information System (INIS)

    The International Atomic Energy Agency (the IAEA) has, in the Medium Term Strategy 2006-2011 (GOV/2005/8), stated that: 'a quality management culture needs to be created and sustained within the Secretariat along with the implementation of a quality management system' In compliance with this established goal, the Radiation Safety and Monitoring Section (RSM) of the Division of Radiation, Transport and Waste Safety (NSRW) has implemented a quality management system in the testing laboratory for radiation measurement, monitoring and protection which it operates for the monitoring of members of IAEA staff, individuals under contract, experts, trainees and visitors who may be exposed to radioactive materials or other sources of ionizing radiation. This system improves the efficiency and effectiveness of the operations within the testing laboratory. The system can also be used to in Member States to harmonize their occupational radiation exposure monitoring services, by providing a model installation for a quality management system. To confirm the conformity of staff, processes and equipment to the ISO17025 quality system, the system was submitted to the Austrian accreditation board for assessment. The testing laboratory was duly accredited in December 2006 and the accreditation certificate was issued in January 2007. A surveillance audit was also passed positively in November 2007. This accreditation is recognized worldwide through mutual recognition agreements with the European Cooperation for Accreditation (EA) and the International Laboratory Accreditation Cooperation (ILAC). This paper summarizes the lessons learnt during the accreditation process with the main focus on the validation of the methods, traceability and uncertainty budgets. Possible new considerations related to the mathematical simulation and its validity for accreditation purposes are also discussed. (author)

  2. Effect of the Science Process Skills Laboratory Approach Supported with Peer-Instruction on Some of Science Process Skills of Pre-service Teachers

    Directory of Open Access Journals (Sweden)

    Aysel Kocakülah

    2013-12-01

    Full Text Available Nowadays increasing importance of science process skills and laboratory approach in science education requires the acquisition of scientific process skills that teachers should have been gained those skills during pre-service training courses to transfer their students. Peer instruction, which results in effective outcomes for concept teaching recently, comprises another aspect of this study. The aim of this study is to determine whether scientific process skills laboratory approach, which is supported with peer instruction, is an effective method to improve some high level scientific process skills of pre-service teachers. Single group experimental research design was used in this study. Data were collected by using open ended experiment worksheets, student rubrics, experiment evaluation questionnaire and semi-structured interviews during peer instruction supported scientific process skills laboratory approach in which third year primary science education students at Balikesir University took part in six weeks long application. Findings of the study show that pre-service teachers’ skills of determining variables, changing and controlling variables and making inferences improved while constructing hypotheses and setting up experiment skills were not improved. It is suggested that peer instruction supported scientific process skills laboratory approach should be used to acquire scientific process skills.

  3. Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process

    OpenAIRE

    Perry Forsythe

    2015-01-01

    Service quality has been studied across many construction related disciplines but little has been done concerning how it effects customer satisfaction during the day-to-day dynamics of onsite construction services. The research explores this setting in Australian housing construction projects. A highly detailed single case study methodology was used with a view to facilitating theory development for a targeted customer type displaying service quality oriented expectations, high involvement, b...

  4. Virtual optical network provisioning with unified service logic processing model for software-defined multidomain optical networks

    Science.gov (United States)

    Zhao, Yongli; Li, Shikun; Song, Yinan; Sun, Ji; Zhang, Jie

    2015-12-01

    Hierarchical control architecture is designed for software-defined multidomain optical networks (SD-MDONs), and a unified service logic processing model (USLPM) is first proposed for various applications. USLPM-based virtual optical network (VON) provisioning process is designed, and two VON mapping algorithms are proposed: random node selection and per controller computation (RNS&PCC) and balanced node selection and hierarchical controller computation (BNS&HCC). Then an SD-MDON testbed is built with OpenFlow extension in order to support optical transport equipment. Finally, VON provisioning service is experimentally demonstrated on the testbed along with performance verification.

  5. The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process

    OpenAIRE

    Scheruhn, Hans-Juergen; Reinboth, Christian; Habel, Thomas

    2007-01-01

    This paper details the use of the IT Infrastructure Library Framework (ITIL) for optimising process workflows in the IT Service Centre of Harz University in Wernigerode, Germany, exemplified by the Release Management Process. It is described, how, during the course of a special ITIL project, the As-Is-Status of the various original processes was documented as part of the process life cycle and then transformed in the To-Be-Status, according to the ITIL Best Practice Framework. It is also show...

  6. The implementation of benchmarking process in marketing education services by Ukrainian universities

    Directory of Open Access Journals (Sweden)

    G.V. Okhrimenko

    2016-03-01

    Full Text Available The aim of the article. The consideration of theoretical and practical aspects of benchmarking at universities is the main task of this research. At first, the researcher identified the essence of benchmarking. It involves comparing the characteristics of college or university leading competitors in the industry and copying of proven designs. Benchmarking tries to eliminate the fundamental problem of comparison – the impossibility of being better than the one from whom they borrow solution. Benchmarking involves, therefore, self-evaluation including systematic collection of data and information with the view to making relevant comparisons of strengths and weaknesses of performance aspects. Benchmarking identifies gaps in performance, seeks new approaches for improvements, monitors progress, reviews benefits and assures adoption of good practices. The results of the analysis. There are five types of benchmarking: internal, competitive, functional, procedural and general. Benchmarking is treated as a process of systematically applied and has specific stages: 1 identification of study object; 2 identification of businesses for comparison; 3 selection of data collection methods; 4 determining variations in terms of efficiency and determination of the levels of future results; 5 communicating of the results of benchmarking; 6 development of implementation plan, initiating the implementation, monitoring implementation; 7 new benchmarks definition. The researcher gave the results of practical use of the benchmarking algorithm at universities. In particular, the monitoring and SWOT-analysis were identified competitive practices used at Ukrainian universities. The main criteria for determining the potential for benchmarking of universities were: 1 the presence of new teaching methods at universities; 2 the involvement of foreign lecturers, partners of other universities for cooperation; 3 promoting education services for target groups; 4 violation of

  7. Participation As Relational Process: Unpacking Involvement in Social Action and Community Service

    Science.gov (United States)

    Jones, Jeffrey N.; Bench, Joshua H.; Warnaar, Bethany L.; Stroup, John T.

    2013-01-01

    Educators, policymakers, and other concerned adults share an interest in promoting lifelong patterns of community service in youth. Practitioners and researchers alike highlight the importance of youth participation in afterschool service activities so the author's focus in this paper is on youth involved in PeaceJam, an innovative service…

  8. Applying Idea Management System (IMS Approach to Design and Implement a collaborative Environment in Public Service related open Innovation Processes

    Directory of Open Access Journals (Sweden)

    Marco Alessi

    2015-12-01

    Full Text Available Novel ideas are the key ingredients for innovation processes, and Idea Management System (IMS plays a prominent role in managing captured ideas from external stakeholders and internal actors within an Open Innovation process. By considering a specific case study, Lecce-Italy, we have designed and implemented a collaborative environment, which provides an ideal platform for government, citizens, etc. to share ideas and co-create the value of innovative public services in Lecce. In this study the application of IMS with six main steps, including: idea generation, idea improvement, idea selection, refinement, idea implementation, and monitoring, shows that this, remarkably, helps service providers to exploit the intellectual capital and initiatives of the regional stakeholders and citizens and assist service providers to stay in line with the needs of society. Moreover, we have developed two support tools to foster collaboration and transparency: sentiment analysis tool and gamification application.

  9. Exploring information-seeking processes by business: analyzing source and channel choices in business-to-government service interactions

    NARCIS (Netherlands)

    Boer, van den Yvon; Pieterson, Willem; Dijk, van Jan; Arendsen, Rex

    2016-01-01

    With the rise of electronic channels it has become easier for businesses to consult various types of information sources in information-seeking processes. Governments are urged to rethink their role as reliable information source and the roles of their (electronic) service channels to provide effici

  10. A family-specific use of the Measure of Processes of Care for Service Providers (MPOC-SP)

    NARCIS (Netherlands)

    Siebes, R. C.; Nijhuis, B. J. G.; Boonstra, A. M.; Ketelaar, M.; Wijnroks, L.; Reinders-Messelink, H. A.; Postema, K.; Vermeer, A.

    2008-01-01

    Objective: To examine the validity and utility of the Dutch Measure of Processes of Care for Service Providers (MPOC-SP) as a family-specific measure. Design: A validation study. Setting: Five paediatric rehabilitation settings in the Netherlands. Main measures: The MPOC-SP was utilized in a general

  11. Hot isostatic pressing process to rejuvenate serviced cast nickel base superalloy IN738 turbine blades

    Energy Technology Data Exchange (ETDEWEB)

    Wangyao, P. [Chulalongkorn Univ., Bangkok (TH). Metallurgy and Materials Science Research Institute (MMRI); Zrnik, J. [Technical Univ. of Kosice (Czech Republic). Dept. of Materials Science; Polsilapa, S. [Kasetsart Univ., Bangkok (Thailand). Dept. of Materials Engineering, Engineering Faculty; Nisaratanaporn, E. [Chulalongkorn Univ., Bangkok (Thailand). Dept. of Metallurgy Engineering, Engineering Faculty; Homkrajai, W. [Electricity Generating Authority of Thailand (EGAT), Nonthaburi (Thailand)

    2006-07-01

    Many of land base gas turbines for power plants are already long-time operating and lots of efforts were brought to evaluate the remnant life of turbine components. The aims is to assess the actual conditions of the material used for critical components are sustainable with respect to remaining life judgement. The present work provides information on land-base gas turbine first-stage turbine blade structure degradation due to long-term thermomechanical and environmental exposure. The virgin blade was of cast and heat treated nickel base superalloy IN 738 and prior examination it was exposed more than 70 000 hours at turbine inlet temperature, operating by Electricity Generating Authority of Thailand (EGAT) company. The pieces, differently localized along the blade, were cut off for microstructural analyses, which were performed using light and scanning electron microscopy. After long-term service the gamma prime coarsening, re-precipitation of finer gamma prime precipitates and grain boundary carbide precipitates dissolving were observed. The most degraded microstructure was found at top part of trailing edge and at the middle leading edge of blade where small cracks, pores and nests of voids were observed. In order to find proper condition to recover the microstructure the attempt of rejuvenation involving hot isostatic pressing (HIP) followed by standard heat treatment of IN 738 alloy was employed to pieces of the blade. The series of HIP treatments at two different temperatures and at different holds have been conducted. This process appeared to be successful in healing of micro voids and pores in interior of blade, but no restoration of surface defects was observed. Increasing the HIP temperature and extending the HIP time higher efficiency for micro voids and porosity closing were observed. (orig.)

  12. Factors influencing the adoption of mobile services consumers' preferences using analytic hierarchy process

    OpenAIRE

    Nikou, Shahrokh; Mezei, Jozsef; Bouwman, Harry; Liu, Yong

    2011-01-01

    The rapid and widespread development of innovations in mobile services is changing societies and improving lives around the world. Due to lagging adoption, many of these new innovations have yet failed to generate revenue that was expected by mobile network operators, application and content developers. There are several factors which are affecting the service adoption by consumers. This paper aims to provide practitioners and academics, an insight on what consumers' preferences are by using ...

  13. Education services and resilience processes: Resilient Black South African students' experiences

    OpenAIRE

    Linda C. Theron; Adam M.C. Theron

    2014-01-01

    The resilience literature is increasingly drawing attention to formal service provision as a means for social ecologies to support children's and youths' positive adjustment to challenging life circumstances. This article interrogates the universality and simplicity of this argument. Using a secondary data analysis of the life stories of 16 resilient, Black South African students from impoverished families, we show that education services predominated students' childhood and youth experie...

  14. Qualitative study investigating the commissioning process for older people's services provided by third sector organisations: SOPRANO study protocol

    Science.gov (United States)

    Sands, Gina; Chadborn, Neil; Craig, Chris; Gladman, John

    2016-01-01

    Introduction The commissioning of third sector services for older people may influence the quality, availability and coordination of services for older people. The SOPRANO study aims to understand the relationships between and processes of commissioning bodies and third sector organisations providing health and social care services for older people. Methods and analysis This qualitative study will be based in the East Midlands region of England. An initial scoping survey of commissioners will give an overview of services to maintain the health and well-being of older people in the community that are commissioned. Following this, semistructured interviews will be conducted with 4 sample groups: health and social care commissioners, service provider managers, service provider case workers and older service users. A sample size of 10–15 participants in each of the 4 groups is expected to be sufficient to reach data saturation, resulting in a final expected sample size of 40–60 participants. Informed consent will be gained from all participants, and those unable to provide informed consent will be excluded. The interview data will be analysed by 2 researchers using framework content analysis. Ethics and dissemination Approval for the study has been gained from the University of Nottingham School of Medicine ethical review board, and the relevant approvals have been gained from the National Health Service (NHS) research and development departments for interviewing NHS staff. Early engagement with a wide range of stakeholders will ensure that the research findings are extensively disseminated to relevant stakeholders (including commissioners and third sector providers) in an accessible format using the extensive communication networks available to the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care CLAHRCs (applied health research organisations covering all of England). The study will also be disseminated

  15. Study of Cloud Based ERP Services for Small and Medium Enterprises (Data is Processed by Text Mining Technique)

    OpenAIRE

    Sharma, R.; KESWANI, B.

    2014-01-01

    The purpose of this research paper is to explore the knowledge of the existing studies related to cloud computing current trend. The outcome of research is demonstrated in the form of diagram which simplifies the ERP integration process for in-house and cloud eco-system. It will provide a conceptual view to the new client or entrepreneurs using ERP services and explain them how to deal with two stages of ERP systems (cloud and in-house). Also suggest how to improve knowledge about ERP service...

  16. Elucidating the Short Term Loss Behavior of Markovian-Modulated Batch-Service Queueing Model with Discrete-Time Batch Markovian Arrival Process

    OpenAIRE

    Yung-Chung Wang; Dong-Liang Cai; Li-Hsin Chiang; Cheng-Wei Hu

    2014-01-01

    This paper applies a matrix-analytical approach to analyze the temporal behavior of Markovian-modulated batch-service queue with discrete-time batch Markovian arrival process (DBMAP). The service process is correlated and its structure is presented through discrete-time batch Markovian service process (DBMSP). We examine the temporal behavior of packet loss by means of conditional statistics with respect to congested and noncongested periods that occur in an alternating manner. The congested ...

  17. Finalization of a lean manufacturing process within the customer support service of Latécoère

    OpenAIRE

    Cadro, Thomas

    2013-01-01

    This master thesis proposes the implementation of a Lean Manufacturing process within the customer support service of Latécoère. The origin of the need comes from a demand of our most important customer: Airbus, to set up a Lean process based on Value Stream mapping (VSM). When I arrived in January in Latécoère, the process was already started. I first studied all the Lean Manufacturing theory thanks to the lessons I got in KTH, and also thanks to the Lean expert of Latécoère. All this study ...

  18. Enabling Web-Based Analysis of CUAHSI HIS Hydrologic Data Using R and Web Processing Services

    Science.gov (United States)

    Ames, D. P.; Kadlec, J.; Bayles, M.; Seul, M.; Hooper, R. P.; Cummings, B.

    2015-12-01

    The CUAHSI Hydrologic Information System (CUAHSI HIS) provides open access to a large number of hydrological time series observation and modeled data from many parts of the world. Several software tools have been designed to simplify searching and access to the CUAHSI HIS datasets. These software tools include: Desktop client software (HydroDesktop, HydroExcel), developer libraries (WaterML R Package, OWSLib, ulmo), and the new interactive search website, http://data.cuahsi.org. An issue with using the time series data from CUAHSI HIS for further analysis by hydrologists (for example for verification of hydrological and snowpack models) is the large heterogeneity of the time series data. The time series may be regular or irregular, contain missing data, have different time support, and be recorded in different units. R is a widely used computational environment for statistical analysis of time series and spatio-temporal data that can be used to assess fitness and perform scientific analyses on observation data. R includes the ability to record a data analysis in the form of a reusable script. The R script together with the input time series dataset can be shared with other users, making the analysis more reproducible. The major goal of this study is to examine the use of R as a Web Processing Service for transforming time series data from the CUAHSI HIS and sharing the results on the Internet within HydroShare. HydroShare is an online data repository and social network for sharing large hydrological data sets such as time series, raster datasets, and multi-dimensional data. It can be used as a permanent cloud storage space for saving the time series analysis results. We examine the issues associated with running R scripts online: including code validation, saving of outputs, reporting progress, and provenance management. An explicit goal is that the script which is run locally should produce exactly the same results as the script run on the Internet. Our design can

  19. SAR Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco; Dinardo, Salvatore

    2016-04-01

    The scope of this presentation is to feature the G-POD SARvatore service to users for the exploitation of the CryoSat-2 and Sentniel-3 data, which was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (210'000 SAR passes and 120'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the multi-mission Broadview Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing, according to their specific requirements, by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the development contracts awarded by confronting the deliverables to ESA's computations, has been made available to the worldwide SAR Altimetry Community for research & development experiments, for hands-on demonstrations/training in

  20. Using the Context, Input, Process, and Product Evaluation Model (CIPP) as a Comprehensive Framework to Guide the Planning, Implementation, and Assessment of Service-Learning Programs

    Science.gov (United States)

    Zhang, Guili; Zeller, Nancy; Griffith, Robin; Metcalf, Debbie; Williams, Jennifer; Shea, Christine; Misulis, Katherine

    2011-01-01

    Planning, implementing, and assessing a service-learning project can be a complex task because service-learning projects often involve multiple constituencies and aim to meet both the needs of service providers and community partners. In this article, Stufflebeam's Context, Input, Process, and Product (CIPP) evaluation model is recommended as a…

  1. SAR Altimetry Processing on Demand Service for Cryosat-2 and Sentinel-3 at ESA G-Pod

    Science.gov (United States)

    Dinardo, Salvatore; Benveniste, Jérôme; Ambrózio, Américo; Restano, Marco

    2016-07-01

    The G-POD SARvatore service to users for the exploitation of CryoSat-2 data was designed and developed by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD service coined SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) is a web platform that allows any scientist to process on-line, on-demand and with user-selectable configuration CryoSat-2 SAR/SARIN data, from L1a (FBR) data products up to SAR/SARin Level-2 geophysical data products. The Processor takes advantage of the G-POD (Grid Processing On Demand) distributed computing platform (350 CPUs in ~70 Working Nodes) to timely deliver output data products and to interface with ESA-ESRIN FBR data archive (155'000 SAR passes and 41'000 SARin passes). The output data products are generated in standard NetCDF format (using CF Convention), therefore being compatible with the Multi-Mission Radar Altimetry Toolbox (BRAT) and other NetCDF tools. By using the G-POD graphical interface, it is straightforward to select a geographical area of interest within the time-frame related to the Cryosat-2 SAR/SARin FBR data products availability in the service catalogue. The processor prototype is versatile, allowing users to customize and to adapt the processing according to their specific requirements by setting a list of configurable options. After the task submission, users can follow, in real time, the status of the processing, which can be lengthy due to the required intense number-crunching inherent to SAR processing. From the web interface, users can choose to generate experimental SAR data products as stack data and RIP (Range Integrated Power) waveforms. The processing service, initially developed to support the awarded development contracts by confronting the deliverables to ESA's prototype, is now made available to the worldwide SAR Altimetry Community for research & development experiments, for on-site demonstrations/training in

  2. The Emerging Log-jam over Valid Personal Service of Originating Process on Registered Companies in Nigeria

    Directory of Open Access Journals (Sweden)

    Odigie, D. U.

    2011-04-01

    Full Text Available This study aimed at examining the contending issues about the proper mode of service of originating processes on Registered Companies in Nigeria. A review of Company and Allied Matters Acts (CAMA1999 relavant common law rules was adopted. It was observed that although some judicial decisions support the view that Registered Companies can only be validly served with originating processes at their registered or head offices, this study argued that those decisions were wrong, and influenced by the courts' inability to distill the true purport of Section78(b of CAMA, whilst ignoring the extant provisions of the applicable High Court Rules. It is the view of this study that services of originating processes on branch offices of companies remain valid so long as they ultimately reach the principal officers of the company. The need to reawaken the courts consciousness to the recognition of the in-built line of distinction between the two segments of section 78 of CAMA in the determination of propriety of service of originating processes on registered companies was recommended.

  3. Model-Driven Process Design : Aligning Value Networks, Enterprise Goals, Services and IT Systems

    OpenAIRE

    Perjons, Erik

    2011-01-01

    The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes. The overall go...

  4. Internal damage processes in low alloy chromium-molybdenum steels during high-temperature creep service

    International Nuclear Information System (INIS)

    Results are presented of investigations on structure of low alloy Cr-Mo steels exhibiting internal damage after long-term creep service. It was demonstrated that intercrystalline cavitation cracks were the dominant factor in service damage of power station boiler components operating in creep regimes. Consecutive stages in development of internal damage involving intercrystalline cavitation cracking were discussed and illustrated by means of micrographs. The results seem to indicate that nucleation of creep cavities in materials under consideration is related to gain boundary slip. Evidence confirming the shear mechanism proposed by Sklenicka and Saxl for cavity coalescence was obtained. Occurrence of intercrystalline service cracking was demonstrated. Micrographs were used to illustrate wedge service nucleation modes on triple junctions depending on the direction of slip according to Change and Grant. A classification of internal damages in relation to life exhaustion was proposed for materials under consideration. A method used in industrial practice for evaluation and qualification of creep-damaged materials was presented. (author)

  5. Improving the Quality of Services in Residential Treatment Facilities: A Strength-Based Consultative Review Process

    Science.gov (United States)

    Pavkov, Thomas W.; Lourie, Ira S.; Hug, Richard W.; Negash, Sesen

    2010-01-01

    This descriptive case study reports on the positive impact of a consultative review methodology used to conduct quality assurance reviews as part of the Residential Treatment Center Evaluation Project. The study details improvement in the quality of services provided to youth in unmonitored residential treatment facilities. Improvements were…

  6. The local impact of globalization in South and Southeast Asia: offshore business processes in services industries

    NARCIS (Netherlands)

    B. Lambregts; N. Beerepoot; R.C. Kloosterman

    2016-01-01

    In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bul

  7. Using Process Drama to Enhance Pre-Service Teachers' Understanding of Science and Religion

    Science.gov (United States)

    Pongsophon, Pongprapan

    2010-01-01

    I report an action research study that aimed at improving Thai pre-service teachers' understanding of the relationship between science and religion and at assisting them to respond to this issue in a science classroom. The participants were twelve post-grad students pursuing Master of Art in Teaching Science at Kasetsart University. They took a…

  8. Institutional Effectiveness Assessment Process, 1993-94. Executive Summary. Hospitality and Service Occupations Division, Cosmetology Department.

    Science.gov (United States)

    South Seattle Community Coll., Washington.

    A study was conducted to evaluate student and student employer satisfaction with the services provided by the South Seattle Community College (SSCC) Cosmetology Department. Specifically, the study gathered data related to four outcomes: that students receive an educational experience allowing them to meet their goals; that former and current…

  9. SAR Altimetry Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Dinardo, Salvatore; Lucas, Bruno; Benveniste, Jerome

    2015-12-01

    The scope of this work is to feature the new ESA service (SARvatore) for the exploitation of the CryoSat-2 data, designed and developed entirely by the Altimetry Team at ESA-ESRIN EOP-SER (Earth Observation - Exploitation, Research and Development). The G-POD Service, SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) for CryoSat-2, is a web platform that provides the capability to process on-line and on-demand CryoSat-2 SAR/SARIN data, from L1a (FBR) data products until SAR/SARIN Level-2 geophysical data products.. The Processor will make use of the G-POD (Grid-Processing On Demand) distributed computing platform to deliver timely the output data products. These output data products are generated in standard NetCDF format (using CF Convention), and they are compatible with BRAT (Basic Radar Altimetry Toolbox) and other NetCDF tool. Using the G-POD graphic interface, it is easy to select the geographical area of interest along with the time-frame of interest, based on the Cryosat-2 SAR/SARIN FBR data products availability in the service's catalogue. After the task submission, the users can follow, in real time, the status of the processing task. The processor prototype is versatile in the sense that the users can customize and adapt the processing, according their specific requirements, setting a list of configurable options. The processing service is meant to be used for research & development experiments, to support the development contracts awarded confronting the deliverables to ESA, on site demonstrations/training in training courses and workshops, cross-comparison against third party products (CLS/CNES CPP Products for instance), preparation for the Sentinel-3 Topographic mission, producing data and graphics for publications, etc. So far, the processing has been designed and optimized for open ocean studies and is fully functional only over this kind of surface but there are plans to augment this processing capacity over coastal

  10. Adaptation and validation of indicators concerning the sterilization process of supplies in Primary Health Care services 1

    OpenAIRE

    Isis Pienta Batista Dias Passos; Maria Clara Padoveze; Camila Eugênia Roseira; Rosely Moralez de Figueiredo

    2015-01-01

    OBJECTIVES: to adapt and validate, by expert consensus, a set of indicators used to assess the sterilization process of dental, medical and hospital supplies to be used in PHC services. METHOD: qualitative methodological study performed in two stages. The first stage included a focal group composed of experts to adapt the indicators to be used in PHC. In the second stage, the indicators were validated using a 4-point Likert scale, which was completed by judges. A Content Validity Index of ≥ 0...

  11. Designing University Career Services Along the Bologna Process: Analysis of Liberal Arts Students' Needs in Transitioning Society

    OpenAIRE

    Bogicevic, Marija; Curic, Maja; Petrovic, Ivana B.

    2011-01-01

    The aim of research was to apply principles of marketing to the development of career guidance services for liberal arts students at the University of Belgrade. The paper includes a brief overview of the context of higher education in Serbia where Bologna process goes along the transition from socialist, state planned to market economy. Major findings of survey research on a sample of 312 liberal arts students about their career related needs indicate that students need a great deal of inform...

  12. Understanding the consumption process through in-branch and e-mortgage service channels: A first-time buyer perspective

    OpenAIRE

    Macredie, RD; Patel, N.

    2011-01-01

    This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (////BURA web address here). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. Purpose – The twin aims of this paper are to explore the differences in the consumption process between the traditional in-branch and web-based (e-mortgage) service channels and how ...

  13. SAR Processing on Demand Service for CryoSat-2 and Sentinel-3 at ESA G-POD

    Science.gov (United States)

    Benveniste, Jerome; Dinardo, Salvatore; Lucas, Bruno

    2015-04-01

    The scope of this work is to show the new ESA service (SARvatore) for the exploitation of the CryoSat-2 data and upcoming Sentinel-3 data, designed and developed entirely by the Altimetry Team at ESRIN EOP-SER. The G-POD (Grid-Processing On Demand) Service, SARvatore (SAR Versatile Altimetric Toolkit for Ocean Research & Exploitation) for CryoSat-2, is a web platform that provides the capability to process on-line and on demand CryoSat-2 SAR data, starting from L1a (FBR) data up to SAR Level-2 geophysical data products, with the possibility to build and download the stack data products (L1b-S). The service is based on SARvatore Processor Prototype and the output data products are generated in standard NetCDF format (using CF Convention), and they are compatible with BRAT (Basic Radar Altimety Toolbox) and its successor, the up-coming Sentinel-3 Altimetry Toolbox and other NetCDF tools. Using the G-POD graphic interface, it is possible to easily select the geographical area of interest along with the time of interest. As of December 2014 the service allows the user to select all available mission data from 2010 to end of 2014, without any geographical restriction on this data. The processor prototype is versatile in the sense that the users can customize and adapt the processing, according their specific requirements, setting a list of configurable options.. The processing service is meant to be used for research & development scopes, supporting the development contracts, on site demonstrations/training to selected users, cross-comparison against third part products, preparation to Sentinel-3 mission, publications, etc. So far, the processing has been designed and optimized for open ocean studies and is fully functional only over this kind of surface but there are plans to augment this processing capacity over coastal zones, inland waters and over land in sight of maximizing the exploitation of the upcoming Sentinel-3 Topographic mission over all surfaces.

  14. Streamlining cross departmental interactions of back office processes in financial services

    OpenAIRE

    Rutte, C.R.

    2011-01-01

    Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Simulation (DES) is a method that is able to capture dynamic processes, and supports the analysis of processes and evaluation of alternative designs. The literature of an integrated approach of LSS a...

  15. Process analysis of the Centre of Information and Library Services of the University of Economics, Prague

    OpenAIRE

    DAŇKOVÁ, Lucie

    2009-01-01

    Theme of the diploma thesis is the analysis of the processes inside the library of the University of economics. The first part is dedicated to the definition of the goals of the thesis and to the theory of the company processes. The text interprets the term of information literacy and information education and links these terms with the procedural analysis. The thesis introduces the library and identified processes for optimalization. In the second part, the identified processes are analyzed ...

  16. Transition between process models (BPMN and service models (WS-BPEL and other standards: A systematic review

    Directory of Open Access Journals (Sweden)

    Marko Jurišić

    2011-12-01

    Full Text Available BPMN and BPEL have become de facto standards for modeling of business processes and imple-mentation of business processes via Web services. There is a quintessential problem of discrep-ancy between these two approaches as they are applied in different phases of lifecycle and theirfundamental concepts are different — BPMN is a graph based language while BPEL is basicallya block-based programming language. This paper shows basic concepts and gives an overviewof research and ideas which emerged during last two years, presents state of the art and possiblefuture research directions. Systematic literature review was performed and critical review wasgiven regarding the potential of the given solutions.

  17. 17 CFR 239.42 - Form F-X, for appointment of agent for service of process and undertaking for issuers registering...

    Science.gov (United States)

    2010-04-01

    ... 17 Commodity and Securities Exchanges 2 2010-04-01 2010-04-01 false Form F-X, for appointment of agent for service of process and undertaking for issuers registering securities on Form F-8, F-9, F-10... Statements § 239.42 Form F-X, for appointment of agent for service of process and undertaking for...

  18. The Transformational Leadership Process : Antecedents, Mechanisms, and Outcomes in the Social Services

    OpenAIRE

    Tafvelin, Susanne

    2013-01-01

    Social service organizations have changed dramatically during the last decade in an effort to increase effectiveness and control. This has placed new demands on those in leadership roles, and the need for knowledge of how to lead these transformed organizations has increased. Transformational leadership is a leadership model based on vision and empowerment, one suggested to increase both employee effectiveness and well-being, but the usefulness of this model in the public sector has been ques...

  19. OUTSOURCING OF INFORMATION TECHNOLOGY SERVICES BASED ON PROCESSES IN THE CHOSEN AUTOMOTIVE COMPANY

    OpenAIRE

    JACEK KARCZ; SYLWIA GAIK; NATALIA JÊDRZEJAS

    2014-01-01

    The main aim of the article is to define the issue of outsourcing and showing its advantages resulting from the services that are given to the external companies and the risk which comes from introducing of outsourcing. Nowadays the automotive industry is not thinking only about cost reduction but outsourcing, on account of contractors’ high level of specializations, ensures quality, models and standards improvement which let to maintain the control in many companies. The dissertations in thi...

  20. Web-based Process Planning for Machine Tool Maintenance and Services

    OpenAIRE

    Wan, Shan; Gao, James; Li, Dongbo; Tong, Yifei; He, Fei

    2015-01-01

    Providing maintenance and services for high value complex products would extend manufacturers’ responsibilities and benefits to the products' whole usable life, and provide the opportunities to re-use or re-manufacture some failed parts. Sophisticated Computer Numerical Control (CNC) machine tools in modern manufacturing systems are special products in that they are also used to manufacture other products, and their operation performance directly affects the quality of the manufactured parts ...

  1. The Pricing Decision Process in Software-as-a-Service Companies

    OpenAIRE

    Wilczkowski, Susanna

    2015-01-01

    This study examines various approaches used by companies providingsoftware-as-a-service (SaaS) in a business-to-business (B2B) environment to find a pricing strategy. To be able to meet competition in a global market, a good pricing strategy is vital. Pricing is an important part of marketing, which must be congruent with the company's overall objectives. Strategic pricing is made up of different factors represented in the strategic pricing pyramid, which is based on a value-based approach. I...

  2. Streamlining cross departmental interactions of back office processes in financial services

    NARCIS (Netherlands)

    Rutte, C.R.

    2011-01-01

    Due to the increased competitive environment in the retail banking industry, customer satisfaction and efficient back office processes have become more important. Lean Six Sigma (LSS) is a management style that is focused on improving processes and increasing customer satisfaction. Discrete-Event Si

  3. Adaptive and compliant policy implementation : Creating administrative processes using semantic web services and business rules

    NARCIS (Netherlands)

    Gong, Y.; Janssen, M.

    2013-01-01

    Adapting to and complying with frequently changing policy against low costs requires flexible business processes. Yet, existing systems are unrelated, consist of operating silos, involve many human translation tasks and policies are hardcoded in business processes. From a technology perspective, bot

  4. Products and processes of agri-scientific service-learning: adding harmony to Dopico and Garcia-Vázquez

    Science.gov (United States)

    Boggs, George L.

    2011-06-01

    This forum response adds a conceptualization of harmony to Dopico and Vázquez' investigation of pedagogy that combines citizen science, environmental and cross-cultural research, and service-learning. Placing many appropriate and significant aspects of culturally situated science education in an authentically relational context beyond the classroom, this paper calls attention to insightful contributions and new directions for research, such as the process of inducing or eluding nihilism regarding ecological issues. How can such a question be researched effectively in order to learn about the family of pedagogies emerging in response to the need for more ecologically conscious and relationally authentic teaching across many disciplines? In this paper, I use a Vygotskian framework and an abbreviated case study of agricultural service-learning from my research, drawing attention to the importance of students' culturally-mediated construction of setting as they interact in older and newer ways.

  5. Further studies of oxidation processes on filter surfaces: Evidence for oxidation products and the influence of time in service

    DEFF Research Database (Denmark)

    Bekö, Gabriel; Clausen, Geo; Weschler, Charles J.

    2007-01-01

    The sensory pollutants emitted by loaded ventilation filters are assumed to include products formed via oxidation of organics associated with captured particles. In this study, experiments were performed that used either particle production or ozone removal as probes to further improve our...... understanding of such processes. The measured ratio of downstream to upstream submicron particle concentrations increased when ozone was added to air passing through samples from loaded particle filters. Such an observation is consistent with low volatility oxidation products desorbing from the filter and...... contribution from the former varies with the type and manufacturer of the filter, while that of the latter varies with the duration of service and nature of the captured particles. In complimentary experiments, a filter sample protected from ozone during its 9 weeks of service had higher ozone removal...

  6. Personalizing Knowledge Delivery Services for Emerging Knowledge Processes (EKPs): A Conceptual Framework

    Science.gov (United States)

    Majchrzak, Ann; Chellappa, Ramnath K.; Cooper, Lynne P.; Hars, Alexander

    2003-01-01

    The contents include: 1) What do most KMS in use today assume?; 2) Assumptions are violated when KMS is used by EKP workers - Why?; 3) Current State of KMS for EKPs are inadequate; 4) What would an "adequate" KMS for EKPs look like?; 5) "User-as-Consumer" Analogue: Ecommerce/Eem ployee Services; 6) Why is an ideal KMS for EKPs hard to achieve?; 7) So, what type of KMS design would work?; 8) Human-Based KMS for EKP - Proposal Call Managers at R&DLAB; 9) Proposal Call Managers (PCMs); 10) Specific PCM tasks; 11) Why is a R&DLAB PCM a human metaphor for a KMS for EKP?; 12) Data Collection; 13) Finding #1; 14) Finding #2; 15) Finding #3; 16) Factors affecting How/when; 17) Finding #4; 18) Finding #5; 19) Implication#l for a KMS for EKP: From System to Service; 20) Implication #2: From technology or human-centric to Mixed Mode; 21) Implication #3: From Simple User Profiles to Dynamic Delivery Profiles; 22) Implication #4: Maintaining a trustworthy environment; 23) Implication #5: Constructing a dynamic delivery profile; 24) Implications for Research: Model; and 25) Example Research Qs on KMS Support for EKPs.

  7. Visions of success and achievement in recreation-related USDA Forest Service NEPA processes

    International Nuclear Information System (INIS)

    The National Environmental Policy Act (NEPA) is incorporated into the planning and decision-making culture of all natural resource agencies in the U.S. Yet, we know little about how the attitudes and internal interactions of interdisciplinary (ID) teams engaged in NEPA processes influence process outcomes. We conducted a web-based survey of 106 ID team leaders involved with environmental analyses (EA) or environmental impact statements (EIS) for projects dealing with recreation and travel management on national forests. We explore how they define success in these processes and identify factors most powerfully associated with perceptions of positive outcomes. The survey revealed a tremendous diversity in definitions of success. Strong correlations between the perceived importance of particular indicators of success and their achievement suggest that pre-conceived notions may often help to shape process outcomes. Regression analyses revealed the following factors as the best predictors of ID team leaders' perception of an 'excellent outcome': achievement of the agency mission, whether compromise had taken place between the interested parties, team satisfaction and harmony, timely process completion, and project implementation. Yet, respondents consistently ranked compromise with interested parties and team member satisfaction among the least important measures of successful NEPA processes. Results suggest that clarifying appropriate measures of success in NEPA processes across the agency could make ID team performance more consistent. The research also suggests that greater attention to ID team interactions, both internally and between teams and interested publics, could result in better outcomes.

  8. Support Process Re-Engineering : Case Support Services Group Ltd.,UK

    OpenAIRE

    Ståhlstedt, Satu

    2010-01-01

    The background of this functional thesis was in the case company’s dysfunctional human resource ‎management processes and in the problems caused by them. The main objective was to re-‎engineer the case company’s recruitment and induction processes in order to support recent and ‎future growth and to mend the problems caused by the company’s poor human resource ‎management. The thesis focuses on examining the re-engineering of recruitment and induction ‎processes in the case company. by analys...

  9. Improving the Services at the Outlets of McDonald’s Malaysia through Process Innovation

    OpenAIRE

    Chummar George, Pudussery

    2014-01-01

    In 2010, the food processing industry contributed about 10% of the Malaysian manufacturing output attracted a total of RM1.972 billion in 69 projects. Employment in the processed food and beverages industry decreased in 2009 by 5.1% to 43,080 compared with 45,418 in 2008. Small and medium sized enterprises represent more than 80% of the total number of establishments in the processed food segment. In Malaysia, McDonald’s is leading the food franchisor at second place to KFC, and is planning o...

  10. On the application of nonhomogeneous Poisson process to the reliability analysis of service water pumps of nuclear power plants

    International Nuclear Information System (INIS)

    The purpose of this study is to evaluate the nonhomogeneous Poisson process as a model to rate of occurrence of failures when it is not constant, and the times between failures are not independent nor identically distributed. To this evaluation, an analyse of reliability of service water pumps of a typical nuclear power plant is made considering the model discussed in the last paragraph, as long as the pumps are effectively repairable components. Standard statistical techniques, such as maximum likelihood and linear regression, are applied to estimate parameters of nonhomogeneous Poisson process model. As a conclusion of the study, the nonhomogeneous Poisson process is adequate to model rate of occurrence of failures that are function of time, and can be used where the aging mechanisms are present in operation of repairable systems. (author). 72 refs., 45 figs., 21 tabs

  11. Weld process study for 316L stainless steel weld metal for liquid helium service

    International Nuclear Information System (INIS)

    This study was conducted to determine the effects of welding process choice on the cryogenic properties of 316L stainless steel welds. Six weldments were impact tested down to 77 K and tensile and fracture toughness tested down to 4 K. The best properties obtained were from a GTA weld, followed by GMA welds; SA welds had the poorest properties. This variation in properties was attributed to the cleanliness of the weld metal, which is dependent on the welding process and parameters selected

  12. Developing a Service Oriented Process Management System for University Quality Assurance

    OpenAIRE

    Prof. Dr. Taher Tawfek Hamza; Dr. Ahmed Hassan,; Mohamed Ali Alhadidy

    2010-01-01

    Quality assurance in universities is an increasing interest in quality and standards reflecting both the growth of higher education and its cost. Institutions should have a policy and associated processes for the assurance of the quality and standards of their programs. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. Formal policies and processes provide a framework within which higher education institutions can develop and moni...

  13. MODEL OF THE PROCESS ON LOGISTICS WASTE MANAGEMENT OF HEALTH SERVICES IN SCHOOLS OF VETERINARY BOTUCATU - SP

    Directory of Open Access Journals (Sweden)

    BRUNA C. FIORUCI

    2012-01-01

    Full Text Available Studies related to the preservation of the environment are gaining space as it grows, changing the phenomena of nature by man's notorious actions harmful to the planet. In this research study were being presented some measures that control the release of waste into the environment as well as an appropriate model for waste treatment. The issue of Waste Management of Health Services is approached by several agencies in different areas in order to propose a solution that harmonizes the interests: the environment, health, society, law, etc. Based on concepts of logistics, this study proposed improvements in storage processes with information concerning the packaging, transportation, route with minimizing the collection of the RSS to reduce costs and disposal of waste. With concepts that include legal requirements, technical standards and adaptations to the specific companies, it was possible to delineate a pattern that serves to support the implementation of a management plan to RSS the city hall of Botucatu. In this present research school work were analyzed the cost reduction and optimization of the logistics process and indicated a model of Waste Management of Health Services in establishments in the city of Botucatu, and made the steps of the process in line with legal requirements and facilitated the implementantion of these. The analysis of the local procedure made plausible some improvements in the management of hazardous wastes and contributed positively to the city with regard to preserving the environment.

  14. DENIAL OF SERVICE ATTACK IN DISTRIBUTED WIRELESS NETWORK BY DISTRIBUTED JAMMER NETWORK: A BIRTH-DEATH RANDOM PROCESS ANALYSIS

    Directory of Open Access Journals (Sweden)

    R. Dhanasekaran

    2014-01-01

    Full Text Available Large number of low power, tiny radio jammers are constituting a Distributed Jammer Network (DJN is used nowadays to cause a Denial of Service (DoS attack on a Distributed Wireless Network (DWN. Using NANO technologies, it is possible to build huge number of tiny jammers in millions, if not more. The Denial of Service (DoS attacks in Distributed Wireless Network (DWN using Distributed Jammer Network (DJN considering each of them as separate Poisson Random Process. In an integrated approach, in this study, we advocate the more natural Birth-Death Random Process route to study the impact of Distributed Jammer Network (DJN on the connectivity of Distributed Wireless Network (DWN. We express that the Distributed Jammer Network (DJN can root a phase transition in the performance of the target network. We use Birth-Death Random Process (BDRP route for this phase transition to evaluate the collision of Distributed Jammer Network (DJN on the connectivity and global percolation of the target network. This study confirms the global percolation of Distributed Wireless Network (DWN is definite when the Distributed Jammer Network (DJN is not more significant.

  15. Mathematization Competencies of Pre-Service Elementary Mathematics Teachers in the Mathematical Modelling Process

    Science.gov (United States)

    Yilmaz, Suha; Tekin-Dede, Ayse

    2016-01-01

    Mathematization competency is considered in the field as the focus of modelling process. Considering the various definitions, the components of the mathematization competency are determined as identifying assumptions, identifying variables based on the assumptions and constructing mathematical model/s based on the relations among identified…

  16. Using a Monitoring Process to Effectively Assist Struggling Pre-Service Teacher Candidates

    Science.gov (United States)

    Kincaid, Maureen; Keiser, Nancy

    2014-01-01

    A critical issue in teacher preparation today is that some candidates meet the criteria for admission to teacher education programs yet they struggle or fail to develop the levels of knowledge, skills, and/or dispositions required to complete the program. This article offers three different case studies to examine the monitoring process developed…

  17. An image processing and management system for radiology with telemedicine services

    Energy Technology Data Exchange (ETDEWEB)

    Pavlopoulos, S.; Koutsouris, D. [Biomedical Engineering Laboratory, Department of Electrical and Computer Engineering, National Technical University of Athens (NTUA), 9 Iroon Polytechniou Str., H/Y Building, Zografou Campus, Athens (Greece)

    1999-03-11

    The morphology of Greece has a significant effect on the structure and operational characteristics of the Greek health care system. The remote location of many rural health care centers and the concentration of major hospitals in the few big cities have an effect on both the quality and availability of health care that is provided. We are developing a strategic plan that would allow hospitals and health care centers across Greece to exchange medical data in digital form and have access to telemedicine and teleconsulting facilities. Two pilot networks have been implemented. The first network is designed to allow for telemedicine and teleconsulting services in the island of Evia. The second pilot network is an Image Management and Communications Systems (IMAC) and was implemented in the Onassio Hospital in Athens. Results of the pilot demonstrators were evaluated and have been very promising for a scaled-up implementation of this pilot project. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)

  18. An image processing and management system for radiology with telemedicine services

    International Nuclear Information System (INIS)

    The morphology of Greece has a significant effect on the structure and operational characteristics of the Greek health care system. The remote location of many rural health care centers and the concentration of major hospitals in the few big cities have an effect on both the quality and availability of health care that is provided. We are developing a strategic plan that would allow hospitals and health care centers across Greece to exchange medical data in digital form and have access to telemedicine and teleconsulting facilities. Two pilot networks have been implemented. The first network is designed to allow for telemedicine and teleconsulting services in the island of Evia. The second pilot network is an Image Management and Communications Systems (IMAC) and was implemented in the Onassio Hospital in Athens. Results of the pilot demonstrators were evaluated and have been very promising for a scaled-up implementation of this pilot project. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)

  19. Processes of negotiation of meanings on algebraic thinking in a community of practice of pre-service mathematics teacher education

    Directory of Open Access Journals (Sweden)

    Márcia Cristina de Costa Trindade Cyrino

    2011-12-01

    Full Text Available We presented in this paper results of a research which aimed to investigate how the community of practice context of pre-service mathematics teacher education collaborates for learning on algebraic thinking by these future teachers. We analyzed, taking into account the Social Theory of Learning developed by Wenger (1998 as a theoretical frame, processes of negotiation of meanings present in participants' algebraic thinking in the development of tasks in one of the actions of the project "Mathematical Education of Teachers of Mathematics" inside the program "Universidade sem Fronteiras". This analysis allowed us to define some forms of member participation and explicit reification of algebraic thinking, due to some interactions in the processes of negotiation of meanings, which revealed changes in the identity of participants in become teachers of mathematics.

  20. An application of non-homogeneous Poisson point processes to the reliability analysis of service water pumps

    International Nuclear Information System (INIS)

    The purpose of this paper is to present an application of the non-homogeneous Poisson point process to the study of the rates of occurrence of failures (ROCOF) when they are time dependent, and the times between failures are neither independent nor identically distributed. The application concerns the analysis of the reliability of service water pumps of a typical PWR nuclear power plant. These pumps are repairable components, in general. Standard statistical techniques, such as the maximum likelihood parameter estimation and linear regression analysis are applied. As a conclusion, the non-homogeneous Poisson process is an adequate tool for analyzing time-dependent ROCOFs for repairable component failure data. It can be used for surveying aging mechanisms during the operation life of repairable systems and also for the assessment of maintenance policies effectiveness

  1. Contract process based on bid preparation for NSSS design and related services

    International Nuclear Information System (INIS)

    The system design of the Nuclear Steam Supply Systems is performed through the contract between buyer and contractor. Accordingly, the success or failure of the projects may be decided by the contents of these contracts. Main processes for a Nuclear Power Plant contract are issuance of RFP (ITB) by buyer, submittal of proposal by bidder, evaluation of bidder's proposal by buyer, contract negotiation between buyer and bidder and contract between buyer and bidder. It is important that the proposal shall be prepared faithfully according to the RFP. For this, the bidder needs to review and to analyze in depth the buyer's RFP, with consideration of its capability and previous contracts documents. It is important that the negotiation process provide profit incentive to the both buyer and bidder for the contract to be a success. 8 tabs., 11 refs. (Author)

  2. A participatory service learning process for FOSS-based solidarity projects

    OpenAIRE

    Franquesa Griso, David; López Álvarez, David; Navarro Moldes, Leandro; Sánchez Carracedo, Fermín

    2012-01-01

    Software and information and communication technologies (ICT) can be key elements for social development, especially in developing countries. Projects on ICT for development (ICT4D) are an important tool to incorporate positive changes in these communities. However, as with other technologies, ICT and particularly software supporting social processes have a huge potential for change, and for replication to many of these communities, but also a huge potential for disruption. From experience in...

  3. Integration of business and manufacturing processes through industrial machinery as a service approach

    OpenAIRE

    Gilart Iglesias, Virgilio; Maciá Pérez, Francisco; Marcos Jorquera, Diego; Mora Gimeno, Francisco José; Gil Martínez-Abarca, Juan Antonio

    2011-01-01

    In manufacturing organizations is difficult to reach the requirements of the new business models (agile and dynamic adaptation to changes) due to technological and conceptual constraints between elements located at different levels of the organization, which prevents the integration of business and manufacturing processes. In this paper, a new industrial machinery model that achieves this integration has been proposed. This model, named IMaaS, shows the industrial machinery as a set of busine...

  4. Frontline employees as participants in service innovation processes : innovation by weaving

    OpenAIRE

    Engen, Marit

    2016-01-01

    Innovation is today a phenomenon that is promoted in private and public organizations as a critical success factor for growth and survival. Early work on innovation primarily focused on R&D and technology as the main drivers of innovation within an organization. This has shifted towards viewing innovation as a more interactive and open process, involving different actors across different practices, organizations and sectors. This thesis is concerned with frontline employees as ...

  5. Service stations along global knowledge pipelines - on innovation intermediaries' function in fostering globalized innovation processes

    OpenAIRE

    Wise, Emily

    2014-01-01

    Innovation is an interactive learning process that is facilitated naturally by geographic proximity. Innovation intermediaries can serve as an extra catalyst to and facilitator of interaction and collaboration. With today’s more globalized knowledge and innovation landscape, companies and research organizations seek complementary competencies and partners with whom they can collaborate on a much broader geographical scale. Although linkages with other actors internationally can offer related ...

  6. Didactical Reconstruction of Processes in Knowledge Construction: Pre-service Physics Teachers Learning the Law of Electromagnetic Induction

    Science.gov (United States)

    Mäntylä, Terhi

    2012-08-01

    In physics teacher education, two central goals are first to learn the structures of physics knowledge, and second the processes of its construction. To know the structure is to know the framework of concepts and laws; to know the processes is to know where the knowledge comes from, how the framework is constructed, and how it can be justified. This article introduces a way to approach these goals in the form of a graphical tool called the didactical reconstruction of processes (DRP), where knowledge is constructed to the extent that experiments and models have an equally important role in the construction process. In practice, the DRP is a graphical network representation or a `flow chart' with a specific structure, which aims to give an image of the processes of physical concept formation, while at the same time bearing in mind the educational goals. The DRP was tested in an instruction unit for pre-service physics teachers, where students drew flow charts for representing how the law of electromagnetic induction is formed. In addition to flow charts, students also wrote essays clarifying the content of the flow charts. The flow charts and essays were analysed through a qualitative categorisation of structural and knowledge claim patterns. The results show that the DRP helps students in arguing how to form the electromagnetic induction law and that the experiments and models have a distinct role in supporting students' knowledge claims.

  7. Service-oriented architecture of adaptive, intelligent data acquisition and processing systems for long-pulse fusion experiments

    Energy Technology Data Exchange (ETDEWEB)

    Gonzalez, J. [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Ruiz, M., E-mail: mariano.ruiz@upm.e [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Barrera, E.; Lopez, J.M.; Arcas, G. de [Grupo de Investigacion en Instrumentacion y Acustica Aplicada. Universidad Politecnica de Madrid, Crta. Valencia Km-7 Madrid 28031 (Spain); Vega, J. [Asociacion EURATOM/CIEMAT para Fusion, Madrid (Spain)

    2010-07-15

    The data acquisition systems used in long-pulse fusion experiments need to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations, it is essential to employ software tools that allow for hot swap capabilities throughout the temporal evolution of the experiments. This is very important because processing needs are not equal during different phases of the experiment. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of a technology for implementing scalable data acquisition and processing systems based on PXI and CompactPCI hardware. In the ITMS platform, a set of software tools allows the user to define the processing algorithms associated with the different experimental phases using state machines driven by software events. These state machines are specified using the State Chart XML (SCXML) language. The software tools are developed using JAVA, JINI, an SCXML engine and several LabVIEW applications. Within this schema, it is possible to execute data acquisition and processing applications in an adaptive way. The power of SCXML semantics and the ability to work with XML user-defined data types allow for very easy programming of the ITMS platform. With this approach, the ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems based on a service-oriented model with the ability to easily implement remote participation applications.

  8. Service-oriented architecture of adaptive, intelligent data acquisition and processing systems for long-pulse fusion experiments

    International Nuclear Information System (INIS)

    The data acquisition systems used in long-pulse fusion experiments need to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations, it is essential to employ software tools that allow for hot swap capabilities throughout the temporal evolution of the experiments. This is very important because processing needs are not equal during different phases of the experiment. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of a technology for implementing scalable data acquisition and processing systems based on PXI and CompactPCI hardware. In the ITMS platform, a set of software tools allows the user to define the processing algorithms associated with the different experimental phases using state machines driven by software events. These state machines are specified using the State Chart XML (SCXML) language. The software tools are developed using JAVA, JINI, an SCXML engine and several LabVIEW applications. Within this schema, it is possible to execute data acquisition and processing applications in an adaptive way. The power of SCXML semantics and the ability to work with XML user-defined data types allow for very easy programming of the ITMS platform. With this approach, the ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems based on a service-oriented model with the ability to easily implement remote participation applications.

  9. Services oriented architecture for adaptive and intelligent data acquisition and processing systems in long pulse fusion experiments

    International Nuclear Information System (INIS)

    Data acquisition systems used in long pulse fusion experiments require to implement data reduction and pattern recognition algorithms in real time. In order to accomplish these operations is essential to dispose software tools that allow hot swap capabilities throughout the temporal evolution of the experiments. This is very important because the processing needs are not equal in the different experiment's phases. The intelligent test and measurement system (ITMS) developed by UPM and CIEMAT is an example of technology for implementing scalable data acquisition and processing systems based in PXI and compact PCI hardware. In the ITMS platform a set of software tools allows the user to define the processing associated with the different experiment's phases using state machines driven by software events. These state machines are specified using State Chart XML (SCXML) language. The software tools are developed using: JAVA, JINI, a SCXML engine and several LabVIEW applications. With this schema it is possible to execute data acquisition and processing applications in an adaptive way. The powerful of SCXML semantics and the possibility of to work with XML user defined data types allow a very easy programming of ITMS platform. With this approach ITMS platform is a suitable solution for implementing scalable data acquisition and processing systems, based in a services oriented model, with ease possibility for implement remote participation applications. (authors)

  10. Points to consider for prioritizing clinical genetic testing services: a European consensus process oriented at accountability for reasonableness.

    Science.gov (United States)

    Severin, Franziska; Borry, Pascal; Cornel, Martina C; Daniels, Norman; Fellmann, Florence; Victoria Hodgson, Shirley; Howard, Heidi C; John, Jürgen; Kääriäinen, Helena; Kayserili, Hülya; Kent, Alastair; Koerber, Florian; Kristoffersson, Ulf; Kroese, Mark; Lewis, Celine; Marckmann, Georg; Meyer, Peter; Pfeufer, Arne; Schmidtke, Jörg; Skirton, Heather; Tranebjærg, Lisbeth; Rogowski, Wolf H

    2015-06-01

    Given the cost constraints of the European health-care systems, criteria are needed to decide which genetic services to fund from the public budgets, if not all can be covered. To ensure that high-priority services are available equitably within and across the European countries, a shared set of prioritization criteria would be desirable. A decision process following the accountability for reasonableness framework was undertaken, including a multidisciplinary EuroGentest/PPPC-ESHG workshop to develop shared prioritization criteria. Resources are currently too limited to fund all the beneficial genetic testing services available in the next decade. Ethically and economically reflected prioritization criteria are needed. Prioritization should be based on considerations of medical benefit, health need and costs. Medical benefit includes evidence of benefit in terms of clinical benefit, benefit of information for important life decisions, benefit for other people apart from the person tested and the patient-specific likelihood of being affected by the condition tested for. It may be subject to a finite time window. Health need includes the severity of the condition tested for and its progression at the time of testing. Further discussion and better evidence is needed before clearly defined recommendations can be made or a prioritization algorithm proposed. To our knowledge, this is the first time a clinical society has initiated a decision process about health-care prioritization on a European level, following the principles of accountability for reasonableness. We provide points to consider to stimulate this debate across the EU and to serve as a reference for improving patient management. PMID:25248395

  11. Scalable Stream Processing with Quality of Service for Smart City Crowdsensing Applications

    Directory of Open Access Journals (Sweden)

    Paolo Bellavista

    2013-12-01

    Full Text Available Crowdsensing is emerging as a powerful paradigm capable of leveraging the collective, though imprecise, monitoring capabilities of common people carrying smartphones or other personal devices, which can effectively become real-time mobile sensors, collecting information about the physical places they live in. This unprecedented amount of information, considered collectively, offers new valuable opportunities to understand more thoroughly the environment in which we live and, more importantly, gives the chance to use this deeper knowledge to act and improve, in a virtuous loop, the environment itself. However, managing this process is a hard technical challenge, spanning several socio-technical issues: here, we focus on the related quality, reliability, and scalability trade-offs by proposing an architecture for crowdsensing platforms that dynamically self-configure and self-adapt depending on application-specific quality requirements. In the context of this general architecture, the paper will specifically focus on the Quasit distributed stream processing middleware, and show how Quasit can be used to process and analyze crowdsensing-generated data flows with differentiated quality requirements in a highly scalable and reliable way.

  12. Deriving Hydrological Response Units (HRUs) using a Web Processing Service implementation based on GRASS GIS

    OpenAIRE

    Christian Schwartze

    2009-01-01

    QGIS releases equal to or newer than 0.7 can easily connected to GRASS GIS by means of a toolbox that provides a wide range of standard GRASS modules you can launch – albeit only on data coming from GRASS. This QGIS plugin is expandable through XML configurations describing the assignment of options and inputs for a certain module. But how about embedding a precise workflow where the several processes don’t consist of a single GRASS module by force? Especially for a sequence of dependent task...

  13. DOE Coal Gasification Multi-Test Facility: fossil fuel processing technical/professional services

    Energy Technology Data Exchange (ETDEWEB)

    Hefferan, J.K.; Lee, G.Y.; Boesch, L.P.; James, R.B.; Rode, R.R.; Walters, A.B.

    1979-07-13

    A conceptual design, including process descriptions, heat and material balances, process flow diagrams, utility requirements, schedule, capital and operating cost estimate, and alternative design considerations, is presented for the DOE Coal Gasification Multi-Test Facility (GMTF). The GMTF, an engineering scale facility, is to provide a complete plant into which different types of gasifiers and conversion/synthesis equipment can be readily integrated for testing in an operational environment at relatively low cost. The design allows for operation of several gasifiers simultaneously at a total coal throughput of 2500 tons/day; individual gasifiers operate at up to 1200 tons/day and 600 psig using air or oxygen. Ten different test gasifiers can be in place at the facility, but only three can be operated at one time. The GMTF can produce a spectrum of saleable products, including low Btu, synthesis and pipeline gases, hydrogen (for fuel cells or hydrogasification), methanol, gasoline, diesel and fuel oils, organic chemicals, and electrical power (potentially). In 1979 dollars, the base facility requires a $288 million capital investment for common-use units, $193 million for four gasification units and four synthesis units, and $305 million for six years of operation. Critical reviews of detailed vendor designs are appended for a methanol synthesis unit, three entrained flow gasifiers, a fluidized bed gasifier, and a hydrogasifier/slag-bath gasifier.

  14. IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

    OpenAIRE

    Marek Gašparín

    2015-01-01

    Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of the OIC and describes a continuity, concurrence and causality among them. The double role of institutions in ...

  15. Dynamic Request Routing for Online Video-on-Demand Service: A Markov Decision Process Approach

    Directory of Open Access Journals (Sweden)

    Jianxiong Wan

    2014-01-01

    Full Text Available We investigate the request routing problem in the CDN-based Video-on-Demand system. We model the system as a controlled queueing system including a dispatcher and several edge servers. The system is formulated as a Markov decision process (MDP. Since the MDP formulation suffers from the so-called “the curse of dimensionality” problem, we then develop a greedy heuristic algorithm, which is simple and can be implemented online, to approximately solve the MDP model. However, we do not know how far it deviates from the optimal solution. To address this problem, we further aggregate the state space of the original MDP model and use the bounded-parameter MDP (BMDP to reformulate the system. This allows us to obtain a suboptimal solution with a known performance bound. The effectiveness of two approaches is evaluated in a simulation study.

  16. How well can online GPS PPP post-processing services be used to establish geodetic survey control networks?

    Science.gov (United States)

    Ebner, R.; Featherstone, W. E.

    2008-09-01

    Establishing geodetic control networks for subsequent surveys can be a costly business, even when using GPS. Multiple stations should be occupied simultaneously and post-processed with scientific software. However, the free availability of online GPS precise point positioning (PPP) post-processing services offer the opportunity to establish a whole geodetic control network with just one dual-frequency receiver and one field crew. To test this idea, we compared coordinates from a moderate-sized (~550 km by ~440 km) geodetic network of 46 points over part of south-western Western Australia, which were processed both with the Bernese v5 scientific software and with the CSRS (Canadian Spatial Reference System) PPP free online service. After rejection of five stations where the antenna type was not recognised by CSRS, the PPP solutions agreed on average with the Bernese solutions to 3.3 mm in east, 4.8 mm in north and 11.8 mm in height. The average standard deviations of the Bernese solutions were 1.0 mm in east, 1.2 mm in north and 6.2 mm in height, whereas for CSRS they were 3.9 mm in east, 1.9 mm in north and 7.8 mm in height, reflecting the inherently lower precision of PPP. However, at the 99% confidence level, only one CSRS solution was statistically different to the Bernese solution in the north component, due to a data interruption at that site. Nevertheless, PPP can still be used to establish geodetic survey control, albeit with a slightly lower quality because of the larger standard deviations. This approach may be of particular benefit in developing countries or remote regions, where geodetic infrastructure is sparse and would not normally be established without this approach.

  17. Innovation in Services: From Service Concepts to Service Experiences

    OpenAIRE

    Fynes, Brian; Lally, Anne Marie

    2008-01-01

    ABSTRACT Identifying the nature of service experiences is recognised As being of primary importance in the shaping of an enhanced competitive position for industry; however service managers often have difficulty articulating the true nature of their service concept. The definition of service concept is a fundamental part of the strategic advantage seeking Processes of service design, service development and service innovation. In response to the competitive Imperative for improved product/...

  18. STUDENT SATISFACTION PROCESS IN VIRTUAL LEARNING SYSTEM:Considerations Based In Information And Service Quality from Brazil’s Experience

    Directory of Open Access Journals (Sweden)

    Fábio Nazareno MACHADO-DA-SILVA

    2014-07-01

    Full Text Available Distance learning has undergone great changes, especially since the advent of the Internet and communication and information technology. Questions have been asked following the growth of this mode of instructional activity. Researchers have investigated methods to assess the benefits of e-learning from a number of perspectives. This survey assesses the associations among the system quality, information quality, and service quality on student satisfaction and use of systems in virtual learning environments using the e-learning success model adapted by Holsapple and Lee-Post from the Delone and McLean (1992, 2003 model as a theoretical basis. The survey was carried out by means of an online program offered to 291 students from public and private institutions from several regions of Brazil. Confirmatory Factor Analysis and Structural Equation Modeling were used for data analysis in order to understand the student satisfaction process in virtual learning system. Findings show that variations in system quality, information quality, and service quality influence the use of the system, and the User Satisfaction construct had 89% of variance explained by Information Quality and Service Quality. Many of the benefits of distance learning programs are related to students’ satisfaction and the intensity with which they make use of the learning system. With awareness of the indicators that are antecedents of these variables, education executives can plan investments that meet the most significant demands and use the information to deal with one of the major problems in distance learning: the dropout rate. Future researches should study this subject longitudinally.

  19. Process for servicing a jet pump hold down beam in a nuclear reactor

    International Nuclear Information System (INIS)

    This patent describes a process for remotely removing a jet pump hold down beam mounted between opposed members in a nuclear reactor, the hold down beam having a beam body, a pair of opposed beam tabs extending outwardly from the beam body, a pair of positioning trunnions, and a threaded beam bolt received within a correspondingly-threaded channel extending through the beam body, a lower end of the beam bolt extending through an aperture formed in a beam bolt retainer plate, the retainer plate being coupled by a connecting member to the jet pump, the beam bolt being rotatably adjusted within the beam channel so as to urge the beam tabs against the opposed reactor members. It comprises grasping the beam trunnions; depressing the beam tabs; rotating the beam approximately 90 about the beam bolt so as to remove the beam tabs from the opposed reactor members; removing the retainer plate connecting member in its entirety from the jet pump; and removing the entire hold down beam, retainer plate, and retainer plate connecting member from the jet pump

  20. Process Centric Development to Improve Quality of Service (QoS in Building Distributed Applications

    Directory of Open Access Journals (Sweden)

    Ravi Kumar Gedela

    2009-07-01

    Full Text Available In a competitive business landscape, large organizations suchas insurance companies, banks etc are under high pressure toinnovate, improvise and differentiate their products andservices while continuing to reduce the time-to market for newproduct introductions. For example, in banks operatingmultiple lines of businesses, generating a Single view of thecustomer is a critical from different perspectives due thesystems developer over a period of time and existence ofdisconnected systems with an enterprise. Therefore to increaserevenues and cost optimization, it is important build enterprisesystems more closely with the business requirements with reuseof existing systems. While building distributed basedapplications, it is important to take into account the provenprocesses like Rational Unified Process (RUP to mitigate therisks and increase the reliability of the system. Experience indeveloping applications in Java Enterprise Edition (JEE withcustomized RUP is presented in this paper. RUP is adoptedinto an onsite-offshore development model along with ISO9001and SEI CMM Level 5 standards. This paper providesRUP approach to achieve increased reliability with higherproductivity with lower defect density and competitivenessthrough cost effective custom software solutions.

  1. Is it possible to bring together pastoral youth service with the academic learning process?

    Directory of Open Access Journals (Sweden)

    Pedro Soto

    2013-06-01

    Full Text Available Is it possible a dialogue between the dynamics of youth ministry and academic learning process. As animated by the adult personnel of the school helps to guarantee a correct initiation or pedagogy of the proper imprint in the academic world for the evangelizer, and involves students in the work of evangelization whereby they connect the four pillars of education treated in the Delors Report with the three levels of evangelization under the guidance of the Church. Youth ministry, which is an organized action of the Church, is carried out by young men and women who involve themselves with Jesus Christ and his message and become protagonists of a civilization of fraternity, thus fulfilling the mandate of Jesus: “Go into the whole world and proclaim the Gospel to every creature (Mk. 16, 15. When the school moves thus, it is to say that it becomes a school of “pastoral importance”; one that, despite difficulties encountered from the various points of view, employs stragies for inserting the seeds of the Gospel into different scholastic environments, which often results in high academic learning and at the same time a robust living of the values of the Gospel.

  2. CURRICULUM AND INSTRUCTION IN HIGHER EDUCATION SERVICES - AN EMPIRICAL EVALUATION OF BUSINESS PROCESSES

    Directory of Open Access Journals (Sweden)

    Maria-Lavinia Popescu

    2012-06-01

    Full Text Available The deep changes which happen in today society impose of educational institutions new exigencies for qualifications of the young generation. Taking her the former responsibilities of people, those see obliged all the time to adjust oneself by new curricular projects at quick economical and social change which influence decisive the conception what regarding the role of education system. For this reason any entity for profit to a big notoriety, for use at maximum theopportunities offered by market and for neutralization the threats of external environment in the first place is necessary to invest in human component and in them perfection, the key of any successful business. That is why a special importance presents the adaptation capacity of educational entities to continuum improvement of them offers which to lead to essentials elements of concept super named “the new paradigm of marketing”. The study it is based by primary quantitative research method by conclusive-descriptive nature based by the divided plans or transversal research how this is known in specialty literature and it is a punctual investigation through the Romanian students at master. The quantitative data processed using SPSS.

  3. 基于OGC WPS的碳循环模型服务平台的设计与实现%Designing and Implementing an Online Carbon Cycle Model Service Platform Based on OGC Web Processing Service

    Institute of Scientific and Technical Information of China (English)

    吴楠; 何洪林; 张黎; 任小丽; 周园春; 于贵瑞; 王晓峰

    2012-01-01

    Carbon cycle model is an effective tool in terrestrial ecosystem carbon cycle research, through which people can study the key process mechanism of terrestrial ecosystem carbon cycle and gain more knowledge about its temporal and spatial variation. However, there exist many problems in the application of traditional carbon cycle models, such as vast amounts of data processing, complex calculations, poor interoperability, and difficult to make it more widespread, etc. Using Web Processing Service standard which is established by Open Geospatial Consortium to publish and share carbon cycle models, realize cross-platform invocation, reuse and compose carbon cycle model service, can promote the development and application of carbon cycle models. In this paper, we followed Web Processing Service standard, designed the overall, architecture of the online carbon cycle model service platform, and implemented the service platform through a series of processes: service interface designing, models and spatial analysis algorithm developing, Web Processing Service encapsulating and publishing, user interface based on browser client designing and programming, and so on. The online carbon cycle model service platform provided an amount of functions, including carbon cycle data and model service publication, service management, service invocation, service composition, asynchronous interaction between users and background processes, calculation status monitoring, model result visualization, etc. With a Vegetation Photosynthesis Model chain as an application instance, we demonstrated in detail the means to develop, encapsulate, in-vocate and compose carbon cycle model service found on Web Processing Service standard, meanwhile displayed functions and browser interface of the online carbon cycle model service platform. This platform can be applied to the field of scientific research, decision support, etc. , to promote the use of carbon cycle models, thereby make them get rapid

  4. Reliability analysis of the service water pump using a dynamic approach to the Poisson non homogeneous processes

    International Nuclear Information System (INIS)

    A major characteristic of the Bayesian methodology is that it allows the model to incorporate all relevant information available, based on past experience or expert knowledge. On the other hand, dynamic models allow for changes in parameters values as time evolves, which is a feature that contrast with the behaviour of static models, for which the parameters are fixed across the time. In this paper, the rate of NPP service water pump failure is modeled by a Bayesian process with log-linear occurrence or failure rate. The data analysis revealed that for the available data the Bayesian dynamic models are more adequate than the static one, for they can display the available operational experience of the pumps. (author). 10 refs., 4 figs., 1 tab

  5. Results from a National Central Auditory Processing Disorder Service: A Real-World Assessment of Diagnostic Practices and Remediation for Central Auditory Processing Disorder.

    Science.gov (United States)

    Cameron, Sharon; Glyde, Helen; Dillon, Harvey; King, Alison; Gillies, Karin

    2015-11-01

    This article describes the development and evaluation of a national service to diagnose and remediate central auditory processing disorder (CAPD). Data were gathered from 38 participating Australian Hearing centers over an 18-month period from 666 individuals age 6, 0 (years, months) to 24, 8 (median 9, 0). A total of 408 clients were diagnosed with either a spatial processing disorder (n = 130), a verbal memory deficit (n = 174), or a binaural integration deficit (n = 104). A hierarchical test protocol was used so not all children were assessed on all tests in the battery. One hundred fifty clients decided to proceed with deficit-specific training (LiSN & Learn or Memory Booster) and/or be fitted with a frequency modulation system. Families were provided with communication strategies targeted to a child's specific listening difficulties and goals. Outcomes were measured using repeat assessment of the relevant diagnostic test, as well as the Client Oriented Scale of Improvement measure and Listening Inventories for Education teacher questionnaire. Group analyses revealed significant improvements postremediation for all training/management options. Individual posttraining performance and results of outcome measures also are discussed. PMID:27587910

  6. MULTI-MARKET INDUSTRIAL ORGANIZATIONAL ECONOMIC MODELS FOR THE INTERNATIONALIZATION PROCESS BY SMALL AND MEDIUM ENTERPRISE CONSTRUCTION DESIGN SERVICE FIRMS

    Directory of Open Access Journals (Sweden)

    Kerry London

    2010-11-01

    processes and strategies intrinsic to each case study and establishes a detailed set of empirical observations from which to develop further a grounded theoretical model of reflexive capability for the internationalization process. This study contributes to the body of knowledge around the SME AEC design service firm's internationalization process, as a dynamic, evolving and continuously adaptable construct for project-based sectors. DOI: 10.3763/aedm.2009.0111 Source: Architectural Engineering and Design Management, Volume 6, Number 2, 2010 , pp. 132-152(21

  7. Experimental investigation of the effect of the material damage induced in sheet metal forming process on the service performance of 22MnB5 steel

    Science.gov (United States)

    Zhuang, Weimin; Xie, Dongxuan; Chen, Yanhong

    2016-06-01

    The use of ultra-high strength steels through sheet metal forming process offers a practical solution to the lightweight design of vehicles. However, sheet metal forming process not only produces desirable changes in material properties but also causes material damage that may adversely influence the service performance of the material formed. Thus, an investigation is conducted to experimentally quantify such influence for a commonly used steel (the 22MnB5 steel) based on the hot and cold forming processes. For each process, a number of samples are used to conduct a uniaxial tensile test to simulate the forming process. After that, some of the samples are trimmed into a standard shape and then uniaxially extended until fracture to simulate the service stage. Finally, a microstructure test is conducted to analyze the microdefects of the remaining samples. Based on the results of the first two tests, the effect of material damage on the service performance of 22MnB5 steel is analyzed. It is found that the material damages of both the hot and cold forming processes cause reductions in the service performance, such as the failure strain, the ultimate stress, the capacity of energy absorption and the ratio of residual strain. The reductions are generally lower and non-linear in the former process but higher and linear in the latter process. Additionally, it is found from the microstructure analysis that the difference in the reductions of the service performance of 22MnB5 by the two forming processes is driven by the difference in the micro damage mechanisms of the two processes. The findings of this research provide a useful reference in terms of the selection of sheet metal forming processes and the determination of forming parameters for 22MnB5.

  8. Do Service Users with Intellectual Disabilities Want to Be Involved in the Risk Management Process? A Thematic Analysis

    Science.gov (United States)

    Kilcommons, Aoiffe M.; Withers, Paul; Moreno-Lopez, Agueda

    2012-01-01

    Background: Involving ID service users in risk decision making necessitates consideration of an individual's ability to assess the implications and associated risks and thus make an informed choice. This calls for research on service users' awareness and understanding of risk management (RM). Method: Thirteen people in a residential ID service who…

  9. Application of Analytical Hierarchy Process Approach for Service Quality Evaluation in Radiology Departments: A Cross-Sectional Study

    Directory of Open Access Journals (Sweden)

    Alimohammadzadeh

    2015-12-01

    Full Text Available Background Radiology department as a service provider organization requires realization of quality concept concerning service provisioning knowledge, satisfaction and all issues relating to the customer as well as quality assurance and improvement issues. At present, radiology departments in hospitals are regarded as income generating units and they should continuously seek performance improvement so that they can survive in the changing and competitive environment of the health care sector. Objectives The aim of this study was to propose a method for ranking of radiology departments in selected hospitals of Tehran city using analytical hierarchical process (AHP and quality evaluation of their service in 2015. Materials and Methods This study was an applied and cross-sectional study, carried out in radiology departments of 6 Tehran educational hospitals in 2015. The hospitals were selected using non-probability and purposeful method. Data gathering was performed using customized joint commission international (JCI standards. Expert Choice 10.0 software was used for data analysis. AHP method was used for prioritization. Results “Management and empowerment of human resources’’ (weight = 0.465 and “requirements and facilities” (weight = 0.139 were of highest and lowest significance respectively in the overall ranking of the hospitals. MS (weight = 0.316, MD (weight = 0.259, AT (weight = 0.14, TS (weight = 0.108, MO (weight = 0.095, and LH (0.082 achieved the first to sixth rankings respectively. Conclusion The use of AHP method can be promising for fostering the evaluation method and subsequently promotion of the efficiency and effectiveness of the radiology departments. The present model can fill in the gap in the accreditation system of the country’s hospitals in respect with ranking and comparing them considering the significance and value of each individual criteria and standard. Accordingly, it can predict an integration of

  10. Mind the gap between policy imperatives and service provision: a qualitative study of the process of respiratory service development in England and Wales

    Directory of Open Access Journals (Sweden)

    Sheikh Aziz

    2008-12-01

    Full Text Available Abstract Background Healthcare systems globally are reconfiguring to address the needs of people with long-term conditions such as respiratory disease. Primary Care Organisations (PCOs in England and Wales are charged with the task of developing cost-effective patient-centred local models of care. We aimed to investigate how PCOs in England and Wales are reconfiguring their workforce to develop respiratory services, and the background factors influencing service redesign. Methods Semi-structured qualitative telephone interviews with the person(s responsible for driving respiratory service reconfiguration in a purposive sample of 30 PCOs. Interviews were recorded, transcribed, coded and thematically analysed. Results We interviewed representatives of 30 PCOs with diverse demographic profiles planning a range of models of care. Although the primary driver was consistently identified as the need to respond to a central policy to shift the delivery of care for people with long-term conditions into the community whilst achieving financial balance, the design and implementation of services were subject to a broad range of local, and at times serendipitous, influences. The focus was almost exclusively on the complex needs of patients at the top of the long-term conditions (LTC pyramid, with the aim of reducing admissions. Whilst some PCOs seemed able to develop innovative care despite uncertainty and financial restrictions, most highlighted many barriers to progress, describing initiatives suddenly shelved for lack of money, progress impeded by reluctant clinicians, plans thwarted by conflicting policies and a PCO workforce demoralised by job insecurity. Conclusion For many of our interviewees there was a large gap between central policy rhetoric driving workforce change, and the practical reality of implementing change within PCOs when faced with the challenges of limited resources, diverse professional attitudes and an uncertain organisational

  11. Business Service Scheduling

    OpenAIRE

    Jürgen Dorn

    2010-01-01

    The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe business services and related concepts. The author schedules operations required to create a service. With each service process and its operatio...

  12. A dual-process model of diversity outcomes: The case South African police service in the Pretoria area

    Directory of Open Access Journals (Sweden)

    Leon T.B. Jackson

    2013-01-01

    Full Text Available Orientation: The study addresses the question of how employees of the South African Police Service (SAPS cope with intercultural relations in an increasingly diverse organisation.Research purpose: A dual-process model of diversity outcomes was tested in which a distinction is made between a positive (work-related stream that links positive diversity conditions through active coping to work outcomes and a relatively independent health related stream of negative antecedents, mediating passive coping skills and ill-health related outcomes.Motivation for the study: To test the viability of a dual-process model to understand diversity outcomes in the workplace.Research design, approach and methods: A convenience sample (n= 158 was recruited from members of the SAPS in Gauteng, using a cross-sectional design. Instruments used in previous acculturation research were adapted to measure contextual factors, coping and diversity outcomes.Main findings: A very good fit for the proposed hypothetical model was found. Approach coping partially mediated the relationship between positive acculturation conditions and the subjective experience of work success whereas avoidance coping fully mediated the relationship between discrimination, and ill-health symptoms are related to ill-health symptoms.Practical/managerial implications: Mainstream-facilitating conditions and discrimination influence individual coping styles, which in turn impact on ill-health and the subjective experience of work success. In addition, ill-health also impacts negatively on work-success experiences amongst the sampled SAPS members. It would thus make sense for the SAPS to sanction discrimination.Contribution/value added: A variation of the mediated dual-process model for diversity (Jackson & Van de Vijver, in press, using coping strategies as mediators was supported. The model adds new insights in diversity in organisations.

  13. ECONOMIC PROCESS OPTIMIZATION DEPLOYED BY COMPANIES WITH COMPLEX ACTIVITY PRODUCTION – TRADE – SERVICES USING INFORMATICS SYSTEMS WITH INTEGRATED DATA MINING TECHNIQUES

    OpenAIRE

    Mihai ANDRONIE

    2010-01-01

    There are many economic processes deployed by companies with a complex activity that can be optimized, among the most common being: supply, production/service, distribution, sales, suppliers/customers relationships, inventory management, human resources management, financial management, etc. After the deployment of business processes related data is obtained. The analysis of the related data must be the starting point in any attempt to optimize the economic processes because this data best re...

  14. 利用门诊综合服务自助平台优化门诊流程实践%Practice of Optimizing Outpatient Service Process Using the Integrated Outpatient Self-service Platform

    Institute of Scientific and Technical Information of China (English)

    姜小娟; 张民; 肖德文

    2015-01-01

    以扬州市第一人民医院为例,介绍其基于信息化支撑平台的门诊流程优化实践,分析门诊服务自助平台运行现状及存在的问题,基于排队理论中的M/M/s模型,构建医院门诊缴费排队模型,揭示门诊排队缴费问题的特征,研究自助终端的分担率与人工窗口平均队列长和患者平均等待时间之间的关系。%The paper conducts a case study of Yangzhou No.1 People′s Hospital, introduces the practice of outpatient process opti-mization based on informatization support platform, analyzes the operation status of self-service outpatient service platform and existing problems.Based on the M/M/s model in queuing theory, the queuing model of payment for outpatient service in the hospital is construc-ted, the characteristics of queuing payment problems for outpatient service are revealed, the relationship between the sharing rate of self-service terminals and the average length of the queue in service windows, the average waiting time of patients.

  15. Implications for Ecosystem Services of Watershed Processes that affect the Transport and Transformations of Mercury in an Adirondack Stream Basin

    Science.gov (United States)

    Burns, D. A.; Riva-Murray, K.; Bradley, P. M.

    2012-12-01

    Mercury (Hg) is a potent neurotoxin that can affect the health of humans and wildlife through the ingestion of methyl Hg. Mercury contamination of ecosystems originates from human activities such as mining, coal burning and other industrial emissions, and the use of Hg-containing products. Natural sources such as volcanic and geothermal emissions and the weathering of Hg-bearing minerals also contribute to Hg contamination, but are believed to be minor sources in most ecosystems. Various ecosystem disturbances including fires, forest harvesting, and the submergence of land by impoundment may also contribute to Hg ecosystem contamination by mobilizing stores that have previously originated from the sources described above. Mercury from a mix of regional and global emissions sources is transported in the atmosphere to remote landscapes that are distant from local emissions sources. The Adirondacks of New York State is a forested, mountainous region characterized by abundant lakes and streams, and is distant from local emissions sources. Recreational fishing, wildlife viewing, hiking, and hunting are valued ecosystem services in this region. Here, we report on the relevance to ecosystem services of findings based on five years of Hg data collection of stream water, groundwater, invertebrates, and fish in the upper Hudson River basin in the central part of the Adirondack region. The New York State Dept. of Health has issued fish consumption advisories for the entire Adirondacks based on elevated levels previously measured in lakes and rivers of this region. Our work seeks improved understanding and models of the landscape sources and watershed processes that control the transformation of Hg to its methyl form (MeHg), the transport of MeHg to streams, and bioaccumulation of MeHg in aquatic food webs. Mean annual atmospheric Hg deposition was 6.3 μg/m2/yr during 2007-09, compared to mean annual filtered total Hg stream yields of 1.66 μg/m2/yr and filtered MeHg stream

  16. Strategy to Increase the State’s Role in the Business Process Management on the Airport Service Market

    Directory of Open Access Journals (Sweden)

    Gubenko AV

    2015-11-01

    Full Text Available The article identifies the causes and factors that prove the urgent need to increase the state’s role in developing and implementing strategies to introduce innovative technologies in the management of Russian airports. Solution of the problem of the international market entry and maintain there the required level of competitiveness of Russian airlines of various sizes requires the selection of optimal forms and mechanisms targeted on improving adaptability and competitiveness in the international systems of constraints and dynamics of indicators of demand for the services of the air carriers. This in the turn requires the substantiation of the choice of strategic directions of development of companies operating in the transport market, the development of tools that determine the characteristics of the relationship between marketing strategy and conditions for its implementation. In this connection, the authors examined the structure of the innovation cycle management and functions assigned to the recommended to the creation state airport management company. The article also refined the forms of airlines consolidation depending on the subject of cooperation, systematized agreements benefits for the joint operation of airlines for the passenger and the carrier. The authors consider methods to improve the efficiency of Russian air transportation market, including by reducing tariffs and the introduction of the economic process of airline low-cost carriers business models.

  17. Customer Decision-making Processes and Motives for Self-service Technology Usage in Multi-channel Hospitality Environments

    OpenAIRE

    Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael

    2013-01-01

    The contemporary hospitality service industry is changing with the introduction of new self-service technologies (SSTs) and their rapid adoption by customers. Examples of SSTs include hotel reservation websites, self check-in kiosks and mobile telephone service applications. The introduction of these electronic channels for communication with customers offers further opportunities for customer relationship management if customers choose to interact with them. Therefore, the aim of this paper ...

  18. Quality assessment of Isfahan Medical Faculty web site electronic services and prioritizing solutions using analytic hierarchy process approach

    OpenAIRE

    Hajrahimi, Nafiseh; Dehaghani, Sayed Mehdi Hejazi; Hajrahimi, Nargess; Sarmadi, Sima

    2014-01-01

    Context: Implementing information technology in the best possible way can bring many advantages such as applying electronic services and facilitating tasks. Therefore, assessment of service providing systems is a way to improve the quality and elevate these systems including e-commerce, e-government, e-banking, and e-learning. Aims: This study was aimed to evaluate the electronic services in the website of Isfahan University of Medical Sciences in order to propose solutions to improve them. F...

  19. GITEWS, an extensible and open integration platform for manifold sensor systems and processing components based on Sensor Web Enablement and the principles of Service Oriented Architectures

    Science.gov (United States)

    Haener, Rainer; Waechter, Joachim; Fleischer, Jens; Herrnkind, Stefan; Schwarting, Herrmann

    2010-05-01

    The German Indonesian Tsunami Early Warning System (GITEWS) is a multifaceted system consisting of various sensor types like seismometers, sea level sensors or GPS stations, and processing components, all with their own system behavior and proprietary data structure. To operate a warning chain, beginning from measurements scaling up to warning products, all components have to interact in a correct way, both syntactically and semantically. Designing the system great emphasis was laid on conformity to the Sensor Web Enablement (SWE) specification by the Open Geospatial Consortium (OGC). The technical infrastructure, the so called Tsunami Service Bus (TSB) follows the blueprint of Service Oriented Architectures (SOA). The TSB is an integration concept (SWE) where functionality (observe, task, notify, alert, and process) is grouped around business processes (Monitoring, Decision Support, Sensor Management) and packaged as interoperable services (SAS, SOS, SPS, WNS). The benefits of using a flexible architecture together with SWE lead to an open integration platform: • accessing and controlling heterogeneous sensors in a uniform way (Functional Integration) • assigns functionality to distinct services (Separation of Concerns) • allows resilient relationship between systems (Loose Coupling) • integrates services so that they can be accessed from everywhere (Location Transparency) • enables infrastructures which integrate heterogeneous applications (Encapsulation) • allows combination of services (Orchestration) and data exchange within business processes Warning systems will evolve over time: New sensor types might be added, old sensors will be replaced and processing components will be improved. From a collection of few basic services it shall be possible to compose more complex functionality essential for specific warning systems. Given these requirements a flexible infrastructure is a prerequisite for sustainable systems and their architecture must be

  20. Performance evaluation of services quality in higher education institutions using modified SERVQUAL approach with grey analytic hierarchy process (G-AHP and multilevel grey evaluation

    Directory of Open Access Journals (Sweden)

    Mohsen Zareinejad

    2014-04-01

    Full Text Available In today’s climate of fierce competition, there is a necessity to pay especial attention on customer demands either in manufacturing or service sector. Managers in service sector are under pressure in terms of environmental factors, they focus on customers’ satisfaction and this has led to the continuous improvement in the performance of service organizations. Meanwhile, customers’ expectations should be properly understood and measured. There have been various efforts to measure the quality of services using the SERVQUAL model. In this study, we try to investigate the concepts and factors influencing the quality of services according to modified SERVQUAL model and then utilize the proposed model of Grey Analytic Hierarchy Process (G-AHP and Multilevel Grey Evaluation in order to evaluate the quality of services in the framework of Grey Systems Theory (GST. In order to propose our method, we will conduct a case study of the performance of service quality in higher education institutions of Isfahan-Iran.

  1. Service design and delivery

    CERN Document Server

    Macintyre, Mairi; Angelis, Jannis

    2011-01-01

    This inclusive overview of the increasingly important role played by the service industry focuses on the development of the various processes employed by service organizations as well as exploring the links between service management and products.

  2. Contribution of lean processing to optimisation of operation taking the Technical and Logistics Services department as an example; Beitrag von Lean Processing zur betrieblichen Optimierung am Beispiel des Servicebereichs Technik- und Logistikdienste

    Energy Technology Data Exchange (ETDEWEB)

    Schmidt, Thomas; Trembich, Peter [RAG Deutsche Steinkohle, Herne (Germany). Servicebereich Technik- und Logistikdienste

    2011-03-15

    In the middle of 2007 the board of RAG Deutsche Steinkohle together with the employees with voting rights implemented with ''lean processing'' a programme for continuous process improvement. This was designed primarily for the core area - i.e. for the collieries - and successfully introduced there. Early in 2009 the lean processing already experienced with great success in the core area was finally also applied to the service sectors. (orig.)

  3. Effect of sample preparation method on sensory quality of cooked chicken breast fillets processed for food service

    Science.gov (United States)

    Chicken fillets (Pectoralis major) are one of popular items for food service. In the store, especially in fast food service stores, ready-to-cook meat products are commonly stored in freezers before use. The frozen meat can be cooked either directly from a frozen stage or after thawing. However, the...

  4. A classification of logistic outsourcing levels and their impact on service performance: evidence from the food processing industry

    NARCIS (Netherlands)

    Lilly Hsiao, L.; Kemp, R.G.M.; Vorst, van der J.G.A.J.; Omta, S.W.F.

    2010-01-01

    Most studies of logistics outsourcing have focused on cost reduction, while few studies have reported on service benefits. This study empirically examines if outsourcing different logistics activities results in differences in logistics service performance. We identify and analyze the outsourcing of

  5. Proposal to improve quality in the sale process of products and services through the implementation of the post-sale service, in the National Institute of Nuclear Research (ININ) for year 2000

    International Nuclear Information System (INIS)

    In the National Institute of Nuclear Research (ININ) it has been able to identify a series of problems in the commercial area just as: lack of publicity, new competitors, customers, loss by the unsatisfied services which are supplied, lack of personnel which dedicates to the sales activity among others. Therefore it has been decided to carry out the implementation of a post-sale service to assure the success of sales through the constant contracting products and services for part of customers totally satisfied, achieving so the fulfilment of the ININ commercialization objectives. Therefore, it was carried out a study which includes: theoretical frame on marketing making emphasis on the management process in this Institute. Also was necessary to know the study object about some aspects such as: its constitution, mission, politics, sales procedures, with the purpose to find their deficiencies and obtaining a scope about ININ products and services which it provides. Therefore was carried out a marketing research with some customers of the Institute obtaining their commentaries. With these analysis elements it has been possible to propose an implementation of a post-sale service and concluding that with this manner, it will be able to assure the complete satisfaction of the customers establishing in the service contract a guarantee with legal sustenance for the fulfilment of this. The services and products offered are: production and sales of radionuclides, radiopharmaceuticals, for diagnostic and theory. Elemental analysis (PIXE, PGE, RbS, NMR,NAA), atomic absorption, X-ray diffraction, X-ray fluorescence, plasma spectroscopy, high resolution mass spectroscopy, gas and mass chromatography, as well as in radiological protection, electron microscopy, irradiation of finished products and raw materials, study of materials and documentation among others. (Author)

  6. The Impact of Inquiry Based Instruction on Science Process Skills and Self-Efficacy Perceptions of Pre-Service Science Teachers at a University Level Biology Laboratory

    Science.gov (United States)

    Sen, Ceylan; Sezen Vekli, Gülsah

    2016-01-01

    The aim of this study is to determine the influence of inquiry-based teaching approach on pre-service science teachers' laboratory self-efficacy perceptions and scientific process skills. The quasi experimental model with pre-test-post-test control group design was used as an experimental design in this research. The sample of this study included…

  7. 29 CFR 37.77 - Who is responsible for developing and publishing complaint processing procedures for service...

    Science.gov (United States)

    2010-07-01

    ... IMPLEMENTATION OF THE NONDISCRIMINATION AND EQUAL OPPORTUNITY PROVISIONS OF THE WORKFORCE INVESTMENT ACT OF 1998... State's Methods of Administration, must develop and publish, on behalf of its service providers,...

  8. Application of Analytical Hierarchy Process Approach for Service Quality Evaluation in Radiology Departments: A Cross-Sectional Study

    OpenAIRE

    Alimohammadzadeh; Bahadori; Hassani

    2016-01-01

    Background Radiology department as a service provider organization requires realization of quality concept concerning service provisioning knowledge, satisfaction and all issues relating to the customer as well as quality assurance and improvement issues. At present, radiology departments in hospitals are regarded as income generating units and they should continuously seek performance improvement so that they can survive in the changing and competitive environment of the health ...

  9. Designing Quality Service: The Service Excellence Model.

    Science.gov (United States)

    Ellicott, Michael A.; Conard, Rodney J.

    1997-01-01

    Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

  10. 标准文献指标加工与服务系统研究%Research on Standard Indicators Processing and Service System

    Institute of Scientific and Technical Information of China (English)

    张宝林; 甘克勤

    2012-01-01

    标准文献指标加工与服务系统研究是标准文献知识管理与知识服务领域的重要探索.本文在进行标准文献指标加工与检索业务分析的基础上,论述了标准文献指标加工与服务系统的设计、系统部署及应用.%The research on standard indicators processing and service system is an important exploration of the knowledge management and service of standard literature. Based on the investigation on business of standard indicators processing and retrieval, this paper elaborates the system design , system deployment and application of standard indicators processing and retrieval.

  11. Service co-innovation

    DEFF Research Database (Denmark)

    Henten, Anders; Sundbo, Jon; Sundbo, Donna

    of studies of the degree of satisfaction of the users with the services in the service encounters and studies that examine service innovation processes. The paper is based on research conducted in 21 service delivery situations in as many service companies. Drivers of and barriers to encounterbased service......This paper examines the factors affecting the innovativeness of service encounters. The assumption is that a considerable share of innovations in service industries is initiated in the service encounters. The theoretical foundation of this paper builds on a combination of research tradition...

  12. 12 CFR 40.14 - Exceptions to notice and opt out requirements for processing and servicing transactions.

    Science.gov (United States)

    2010-01-01

    ... misrepresentation, processing premium payments, processing insurance claims, administering insurance benefits... otherwise paid using a debit, credit, or other payment card, check, or account number, or by other...

  13. Customer’s Choice amongst Self Service Technology (SST Channels in Retail Banking: A Study Using Analytical Hierar chy Process (AHP

    Directory of Open Access Journals (Sweden)

    Thamaraiselvan Natarajan

    2010-08-01

    Full Text Available In the retail banking context, convergence of technologies has given birth to different channels of distribution like Automatic Teller machines (ATM, internet banking, and mobile banking. This enables the customer to avail the banking services at any time and any where. These technological interfaces are known as self service technologies (SSTs. Customers availing banking services through these SSTs get more benefits in terms of time, cost and energy. Despite these benefits the customer trial, adoption and repeat usage of SSTs vary among banking customers. Although the kinds of service one can avail from these SST are similar, th e patronage among the SSTs differs. The SST channel choice could be attributed to various factors viz., Nature of service to be availed or purpose, Perceived risk, Requirements and Benefits. When it comes to predicting customer priority among alternatives, Anal ytical hierarchy process (AHP has been proved as an effective technique. This paper explores the factors influencing customer choice of SSTs by employing AHP technique

  14. 我院门诊药房服务流程的改进%Service process in outpatient pharmacy in our hospital

    Institute of Scientific and Technical Information of China (English)

    覃逢超; 陈楚雄; 梁丹

    2011-01-01

    Objective To improve the service quality and efficiency of outpatient pharmacy. Methods We established the label dispensing system through adjusting the proportion of dispensers, guiding patients with LED screen, and flexible scheduling system to optimize the service process in outpatient pharmacy. Results The waiting time of patients was shortened and the quality of dispensing and pharmacy service was improved. Conclusion The service process in the outpatient pharmacy in our hospital is obviously improved.%目的 提高门诊药房工作效率和药学服务水平.方法 通过调整发药窗口数及配-发药人员比例,推行药品标签配-发药系统,使用电子屏幕引导患者取药,实施弹性排班制度,优化门诊药房的服务流程.结果 缩短了患者取药等待时间,提高了发药质量,加强了药学服务.结论 我院门诊药房服务流程的改进取得了明显效益,值得推广.

  15. PLAN4BUSINESS - a Service Platform for Aggregation, Processing and Analysis of Urban and Regional Planning Data

    Science.gov (United States)

    Mildorf, T.; Ježek, J.; Kepka, M.; Čerba, O.; Klien, E.; Templer, S.; Charvát, K.

    2013-05-01

    The paper presents the main objectives of the plan4business project that aims to develop a service platform for integration, analysing and presenting spatial planning data. The platform should serve as a catalogue of planning data enabling user automated data integration and spatial analyses. The contribution presents the approach for data integration, relation to INSPIRE and the technical solution for data analysis.

  16. PLAN4BUSINESS – A SERVICE PLATFORM FOR AGGREGATION, PROCESSING AND ANALYSIS OF URBAN AND REGIONAL PLANNING DATA

    OpenAIRE

    T. Mildorf; J. Ježek; Kepka, M.; O. Čerba; Klien, E.; Templer, S.; K. Charvát

    2013-01-01

    The paper presents the main objectives of the plan4business project that aims to develop a service platform for integration, analysing and presenting spatial planning data. The platform should serve as a catalogue of planning data enabling user automated data integration and spatial analyses. The contribution presents the approach for data integration, relation to INSPIRE and the technical solution for data analysis.

  17. Products and Processes of Agri-Scientific Service-Learning: Adding Harmony to Dopico and Garcia-Vazquez

    Science.gov (United States)

    Boggs, George L.

    2011-01-01

    This forum response adds a conceptualization of harmony to Dopico and Vazquez' investigation of pedagogy that combines citizen science, environmental and cross-cultural research, and service-learning. Placing many appropriate and significant aspects of culturally situated science education in an authentically relational context beyond the…

  18. Questioning the Value of Realism: Young Adults' Processing of Messages in Alcohol-Related Public Service Announcements and Advertising.

    Science.gov (United States)

    Andsager, Julie L.; Austin, Erica Weintraub; Pinkleton, Bruce E.

    2001-01-01

    Finds that: (1) perceived realism and themes that students could identify with are important factors in increasing the salience and persuasiveness of alcohol-related public service announcements (PSAs) among undergraduate students; (2) realistic but logic-based PSAs were not as effective as unrealistic but enjoyable ads; and (3) low production…

  19. Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.

    Science.gov (United States)

    Phipps, Shelley

    2001-01-01

    Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

  20. The Communication Accretion Spiral: A Communication Process for Promoting and Sustaining Meaningful Partnerships between Families and Early Childhood Service Staff

    Science.gov (United States)

    Elliott, Roslyn

    2005-01-01

    Findings of an investigation of parents' perceptions of early childhood service quality identified limitations in staff-parent communication which inhibit the development of a shared parent and staff approach to children's care and education. These findings have informed the development of an accretion model of communication for crossing the…

  1. Who's Serving Whom? Partners, Process, and Products in Service-Learning Projects in South African Urban Geography

    Science.gov (United States)

    Oldfield, Sophie

    2008-01-01

    The literature on service learning in geography courses has established and substantiated the importance and usefulness of such projects for student learning. In this paper the assumption is questioned that similar sets of benefits accrue to "community" participants, those involved who are located outside the university context. The research…

  2. New implementation of OGC Web Processing Service in Python programming language. PyWPS-4 and issues we are facing with processing of large raster data using OGC WPS

    Science.gov (United States)

    Čepický, Jáchym; Moreira de Sousa, Luís

    2016-06-01

    The OGC® Web Processing Service (WPS) Interface Standard provides rules for standardizing inputs and outputs (requests and responses) for geospatial processing services, such as polygon overlay. The standard also defines how a client can request the execution of a process, and how the output from the process is handled. It defines an interface that facilitates publishing of geospatial processes and client discovery of processes and and binding to those processes into workflows. Data required by a WPS can be delivered across a network or they can be available at a server. PyWPS was one of the first implementations of OGC WPS on the server side. It is written in the Python programming language and it tries to connect to all existing tools for geospatial data analysis, available on the Python platform. During the last two years, the PyWPS development team has written a new version (called PyWPS-4) completely from scratch. The analysis of large raster datasets poses several technical issues in implementing the WPS standard. The data format has to be defined and validated on the server side and binary data have to be encoded using some numeric representation. Pulling raster data from remote servers introduces security risks, in addition, running several processes in parallel has to be possible, so that system resources are used efficiently while preserving security. Here we discuss these topics and illustrate some of the solutions adopted within the PyWPS implementation.

  3. Intraclass reliability for assessing how well Taiwan constrained hospital-provided medical services using statistical process control chart techniques

    Directory of Open Access Journals (Sweden)

    Chien Tsair-Wei

    2012-05-01

    Full Text Available Abstract Background Few studies discuss the indicators used to assess the effect on cost containment in healthcare across hospitals in a single-payer national healthcare system with constrained medical resources. We present the intraclass correlation coefficient (ICC to assess how well Taiwan constrained hospital-provided medical services in such a system. Methods A custom Excel-VBA routine to record the distances of standard deviations (SDs from the central line (the mean over the previous 12 months of a control chart was used to construct and scale annual medical expenditures sequentially from 2000 to 2009 for 421 hospitals in Taiwan to generate the ICC. The ICC was then used to evaluate Taiwan’s year-based convergent power to remain unchanged in hospital-provided constrained medical services. A bubble chart of SDs for a specific month was generated to present the effects of using control charts in a national healthcare system. Results ICCs were generated for Taiwan’s year-based convergent power to constrain its medical services from 2000 to 2009. All hospital groups showed a gradually well-controlled supply of services that decreased from 0.772 to 0.415. The bubble chart identified outlier hospitals that required investigation of possible excessive reimbursements in a specific time period. Conclusion We recommend using the ICC to annually assess a nation’s year-based convergent power to constrain medical services across hospitals. Using sequential control charts to regularly monitor hospital reimbursements is required to achieve financial control in a single-payer nationwide healthcare system.

  4. On using continuoas Markov processes for unit service life evaluation taking as an example the RBMK-1000 gate-regulating valve

    International Nuclear Information System (INIS)

    A technique is sugfested for estimating service life indices of equipment based on describing the process of the equipment ageing by continuous Markov diffusion process. It is noted that a number of problems on estimating durability indices of products is reduced to problems of estimating characteristics of the time of the first attainment of the preset boundary (boundaries) by a random process describing the ageing of a product. The methods of statistic estimation of the drift and diffusion coefficient in the continuous Markov diffusion process are considered formulae for their point and interval estimates are presented. A special description is given for a case of a stationary process and determining in this case mathematical expectation and dispersion of the time of the first attainment of a boundary (boundaries). The method of numerical simulation of the diffusion process with constant drift and diffusion coefficients is also described; results obtained on the basis of such a simulation are discussed. An example of using the suggested technique for quantitative estimate of the service life for the RBMK-1000 gate-regulating value is given

  5. Calculating the coefficients of drift and diffusion for the Markov diffusion process in problems of NPP equipment serviceability forecasting

    International Nuclear Information System (INIS)

    Procedure of calculating the parameters of continuous Markov diffusion process (drift and diffusion coefficients) during its application for approximating the ageing processes for separate NPP equipment is presented, taking into account the latter's specific peculiarities. Question, related to the accuracy of mch an approximation is discussed. It is shown, that coefficients of Markov process drift and diffusion may be calculated through the first derivatives by the time of mathematical expectation and dispersion process. To determine time dependences of mathematical expectation and dispersion process it is proposed to use regression analysis methods. Obtaining the interval estimations of continuous Markov diffusion process parameters mentioned is considered

  6. Luxury e-services at the pre- and after-sales stages of the decision making process : watch, car, art and travel blog analysis: Cahier de recherche

    OpenAIRE

    Broillet, Alexandra; Dubosson, Magali

    2008-01-01

    Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of the purchasing process in this industry. As we are just at the beginning of the e-commerce area in the luxury sector, we decided to focus on blogs’ content. After-sales service in the luxury sector is co...

  7. Assessment of Referrals into the Soft Tissue Sarcoma Service: Evaluation of Imaging Early in the Pathway Process

    OpenAIRE

    Emma Rowbotham; Shaheel Bhuva; Harun Gupta; Philip Robinson

    2012-01-01

    Purpose. To prospectively evaluate regional referrals into a soft tissue sarcoma service from outside the tertiary centre with local hospital imaging. Materials and Methods. Consecutive referrals were prospectively assessed for: patient demographics, source, referral date, date received by Multidisciplinary Team (MDT), lesion size, local radiology, MDT radiology and final diagnoses. Radiology diagnosis was categorised benign, indeterminate or malignant by consensus. Delays were defined as >10...

  8. Implications of services-oriented architecture and open architecture composable systems on the acquisition organizations and processes

    OpenAIRE

    Finney, Benjamin H.; Brummett, Cory S.

    2008-01-01

    Acquisition research (Graduate School of Business & Public Policy) The U.S. Navy is interested in acquiring systems that promote the use of Services-oriented Architecture (SOA) and Open Architecture (OA) in Integrated Warfare Systems (IWS). The number of systems required to share data and provide reliable information in weapons systems is growing. Many systems, systems-of-systems and families of systems with different software architectures are acquired and often have difficulty operati...

  9. Implications of Services-Oriented Architecture and Open Architecture composable systems on the acquisition organizations and processes

    OpenAIRE

    Brummett, Cory S.

    2008-01-01

    The U.S. Navy is interested in acquiring systems that promote the use of Services-oriented Architecture (SOA) and Open Architecture (OA) in Integrated Warfare Systems (IWS). The number of systems required to share data and provide reliable information in weapons systems is growing. Many systems, systems-of-systems and families of systems with different software architectures are acquired and often have difficulty operating together, which causes delays, increases costs, and limits re-use. ...

  10. Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience

    OpenAIRE

    Krishnan, Satish; Tan, Barney C.C.; Pan, Shan L.

    2010-01-01

    Information Technology (IT) enabled transformation in an organization enhances the business value by improving its performance. Though a lot has been documented on this topic, a review of information systems literature reveal that the research on how e-government enabled transformation affects firm performance remains under-examined. With this motivation, this piece of research aims to focus on the mechanisms through which e-government enabled service transformation improves the performance o...

  11. Standards in process: Foundation and profiles of ISDN (Integrated Services Digital Network) and OSI (Open Systems Interconnection) studies

    Science.gov (United States)

    Cerni, D. M.

    1984-12-01

    Telecommunication and computer technologies are merging, stimulating such global communication projects as the Integrated Services Digital Network (ISDN) and the Open Systems Interconnection (OSI) Reference Model. The systems of standards needed to ensure worldwide success of these projects are being developed. These efforts, of unprecedented complexity, are demanding an increase in knowledgeable dedicated standards workers. This report offers background material on the meaning, significance, and changing nature of standards and their development, both in the United States and internationally.

  12. NGO-provided free HIV treatment and services in Burkina Faso: scarcity, therapeutic rationality and unfair process

    Directory of Open Access Journals (Sweden)

    Ridde Valéry

    2012-03-01

    Full Text Available Abstract Until 2010, Burkina Faso was an exception to the international trend of abolishing user fees for antiretroviral treatment (ART. Patients were still expected to pay 1,500F CFA (2 Euros per month for ART. Nevertheless, many non-governmental organizations (NGOs exempted patients from payment. The objective of this study was to investigate how NGOs selected the beneficiaries of payment exemptions for government-provided ART and rationed out complementary medical and psychosocial services. For this qualitative study, we conducted 13 individual interviews and three focus group discussions (n = 13 persons with program staff in nine NGOs (4,000 patients, two NGO coordinating structures and one national program. These encounters were recorded and transcribed, and their content was thematically analyzed. The results were presented to the NGOs for feedback. Results indicate that there are no concrete guidelines for identifying patients warranting payment exemptions. Formerly, ART was scarce in Burkina Faso and the primary criterion for treatment selection was clinical. Our results suggest that this scarcity, mediated by an approach we call sociotherapeutic rationality (i.e. maximization of clinical success, may have led to inequities in the provision of free ART. This approach may be detrimental to assuring equity since the most impoverished lack resources to pay for services that maximize clinical success (e.g. viral load that would increase their chances of being selected for treatment. However, once selected into treatment, attempts were made to ration-out complementary services more equitably. This study demonstrates the risks entailed by medication scarcity, which presents NGOs and health professionals with impossible choices that run counter to the philosophy of equity in access to treatment. Amid growing concerns of an international funding retreat for ART, it is important to learn from the past in order to better manage the potentially

  13. Didactical Reconstruction of Processes in Knowledge Construction: Pre-Service Physics Teachers Learning the Law of Electromagnetic Induction

    Science.gov (United States)

    Mantyla, Terhi

    2012-01-01

    In physics teacher education, two central goals are first to learn the structures of physics knowledge, and second the processes of its construction. To know the structure is to know the framework of concepts and laws; to know the processes is to know where the knowledge comes from, how the framework is constructed, and how it can be justified.…

  14. Direction of Process: an instrument to improve the restoration services in the system for aliments and beverages management in Kurhotel Escambray.

    Directory of Open Access Journals (Sweden)

    Fabián Enrique Wilson González

    2009-12-01

    Full Text Available This study is made in Kurhotel Escambray, a cuban Institution for health Tourism, located in Topes de Collantes, in the group of montains named Guamhuaya, approximately 800 meters over the sea level with a medial tempeture. It is unquestionable that todays situation that has the restoration of the system for aliments and beverages management in Kurhotel Escambray demands a study to improve its service, taking into account clients and patients needs, for doing this it is necessary to develo this work and present a strategy which will satisfy the regularities that may happen, giving a guarantee of efficiency – efficacy and effectiveness; that is why the importance of it. It is an objective of this work to present the consideation for process in restoration as an alternative proposal to better the system for aliments and beverages management in Kurhotel Escambray. It contains two main themes, the first regarding to the process of restoration in the system of aliments and bevearges management in Kurhotel, where are enumate the outlet process, elaboration, entrance, and extensión or marketing of the product, It is described too, the significance of them inside the restoration process and the other theme reflects characteristics and requirements of every process that interfere in the restoration process. This work propose to strengthen the process of restoration in the aliments and bevarages management for the Installation to improve and better the quality of the services offered; and by means of them contribute to keep the Installation as a Center of National and International Reference.

  15. Service refinement

    Institute of Scientific and Technical Information of China (English)

    HE JiFeng

    2008-01-01

    This paper presents a refinement calculus for service components. We model the behaviour of individual service by a guarded design, which enables one to separate the responsibility of clients from the commitment made by the system, and to iden-tify a component by a set of failures and divergences. Protocols are introduced to coordinate the interactions between a component with the external environment. We adopt the notion of process refinement to formalize the substitutivity of components, and provide a complete proof method based on the notion of simulations.

  16. Presentation of an approach for adapting software production process based ISO/IEC 12207 to ITIL Service

    Directory of Open Access Journals (Sweden)

    Samira Haghighatfar

    2013-05-01

    Full Text Available The standard ISO/IEC 12207 is software life cycle standard that not only provides a framework for executable effective method for production and development software, but also can ensure that organizational goals are realized properly. In this paper, ITIL standard shall be used for better process control and management and providing a common language and syntax between stakeholders. In addition, the process of mapping between these two standards shall be considered.

  17. ORGANISATIONAL CULTURE: A CRITICAL FACTOR DETERMINING THE SUCCESSFUL IMPLEMENTATION OF BUSINESS PROCESS REENGINEERING. An Orange Business Services perspective

    OpenAIRE

    Garg, Vishal

    2010-01-01

    Organisations assert to have effectively embarked on business process reengineering (BPR) and indicate remarkable enhancements in their competitive position. Administrative advisors have moderately emphasised the necessity to address the people and organisational concerns, so as to successfully implement BPR. This report illustrates research into business process reengineering and organisational culture change. A literature review is initially used to describe BPR and then, using 7s model ...

  18. Analytics-as-a-Service in a Multi-Cloud Environment through Semantically enabled Hierarchical Data Processing

    OpenAIRE

    Jayaraman, Prem Prakash; Perera, Charith; Georgakopoulos, Dimitrios; Dustdar, Schahram; Thakker, Dhavalkumar; Ranjan, Rajiv

    2016-01-01

    A large number of cloud middleware platforms and tools are deployed to support a variety of Internet of Things (IoT) data analytics tasks. It is a common practice that such cloud platforms are only used by its owners to achieve their primary and predefined objectives, where raw and processed data are only consumed by them. However, allowing third parties to access processed data to achieve their own objectives significantly increases integration, cooperation, and can also lead to innovative u...

  19. Improvement of the software Bernese for SLR data processing in the Main Metrological Centre of the State Time and Frequency Service

    Science.gov (United States)

    Tsyba, E.; Kaufman, M.

    2015-08-01

    Preparatory works for resuming operational calculations of the Earth rotation parameters based on the results of satellite laser ranging data processing (LAGEOS 1, LAGEOS 2) are to be completed in the Main Metrology Centre Of The State Time And Frequency Service (VNIIFTRI) in 2014. For this purpose BERNESE 5.2 software (Dach & Walser, 2014) was chosen as a base software which has been used for many years in the Main Metrological Centre of the State Time and Frequency Service to process phase observations of GLONASS and GPS satellites. Although in the BERNESE 5.2 software announced presentation the possibility of the SLR data processing is declared, it has not been fully implemented. In particular there is no such an essential element as corrective action (as input or resulting parameters) in the local time scale ("time bias"), etc. Therefore, additional program blocks have been developed and integrated into the BERNESE 5.2 software environment. The program blocks are written in Perl and Matlab program languages and can be used both for Windows and Linux, 32-bit and 64-bit platforms.

  20. Medical Virtual Public Services

    Directory of Open Access Journals (Sweden)

    Iulia SURUGIU

    2008-01-01

    Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitals’ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. System’s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management – BPM rules and BPEL standards.

  1. The controversy over the restructuring of perinatal emergency services in Portugal and the importance of citizen participation in health care decision-making processes.

    Science.gov (United States)

    Matos, Ana Raquel

    2015-01-01

    This article explores the controversial decision made by the Ministry of Health to restructure the perinatal emergency services in Portugal in 2006. Particular emphasis is given to the protests held across the country against, the actors involved, and the arguments put forward for and against the measure, in an attempt to understand the forms of knowledge and experiences brought to the discussion about the issues raised by the decision, and how different forms of knowledge are reconciled under a democratic process. In addition, this article explores the importance of citizen participation, including that which emerges from conflicting relations, in the formulation of health policies. PMID:26331640

  2. Employee induction : developing an induction process for a company providing services in sports and leisure time activities

    OpenAIRE

    Runola, Jenni

    2013-01-01

    Induction is considered as an important part of a company’s human resource practices. Many aspects should be addressed when discussing the importance and objectives of an induction process. Induction can be defined as the processes and support provided by the organization in order to help a new employee to learn to know the new organization and its members as well as the expectations and tasks of the job. This thesis is created by the order of a company in Turku region offering a wide ran...

  3. New energy conversion processes and neglected auxiliary systems - a treasure trove for energy service providers; Neue Techniken und vernachlaessigte Nebenanlagen - eine Fundgrube fuer Energiedienstleister

    Energy Technology Data Exchange (ETDEWEB)

    Jochem, E.

    1998-12-31

    The paper shows that apart from the risks, the deregulation of the energy sector also offered new chances, which recently materialized in three emerging independent trends, initiating innovative approaches for energy conversion and applications and demand for new knowledge-based, near-production energy services as a new field for engineers: Providers of energy efficiency-related technology widen their capabilities by adding the new business segment of energy service marketing. Industrial energy users more strongly consider outsourcing of energy conversion systems and the relevant contracting schemes as an option for reducing energy costs. Public enterprise as energy users started following this trend, all the more as insufficient financial resources do not permit them to reinvest. The paper discusses the conversion processes which currently open up promising chances for energy service producers. (orig./CB) [Deutsch] Neben Gefahren, die inhaerentes Merkmal der Liberalisierung sind, zeichnen sich drei unabhaengige Entwicklungen ab, die innovative Initiativen in der Energiewandlung und -nutzung staerken und wissensintensive produktionsnahe Dienstleistungen als zentrale Aufgabe fuer den Ingenieur initieren: - Die Energieeffizienz-Technologieanbieter nehmen die Energiedienstleistungen in ihre Angebotspalette auf. - Die betrieblichen Energieanwender beginnen zunehmend, ueber das Outsourcing energiewandelnder Anlagen Energiekosten zu senken. - Die oeffentliche Hand als Energieanwender beginnt aehnlich zu denken, zumal sie infolge der hohen Verschuldung unzureichende finanzielle Mittel fuer Reinvestitionen hat. Hierueber sei kurz berichtet, bevor auf die Techniken eingegangen wird, die sich besonders aus heutiger Sicht fuer Energiedienstleister eignen. (orig./RHM)

  4. Assessment of Referrals into the Soft Tissue Sarcoma Service: Evaluation of Imaging Early in the Pathway Process

    Directory of Open Access Journals (Sweden)

    Emma Rowbotham

    2012-01-01

    Full Text Available Purpose. To prospectively evaluate regional referrals into a soft tissue sarcoma service from outside the tertiary centre with local hospital imaging. Materials and Methods. Consecutive referrals were prospectively assessed for: patient demographics, source, referral date, date received by Multidisciplinary Team (MDT, lesion size, local radiology, MDT radiology and final diagnoses. Radiology diagnosis was categorised benign, indeterminate or malignant by consensus. Delays were defined as >10 days. Results. 112 patients were included with high correlation between local and MDT radiology categrorisation and histology (P=0.54 and P=0.49, resp.. There was only a trend for MDT radiology diagnosis to downgrade local imaging diagnosis (n=15, P>0.05. 48 cases (43% had ultrasound and MRI at referral and 20 (18% ultrasound only. 85% of cases were benign (lipoma most common, 15% malignant (sarcoma most common. Delay occurred in 34% of cases. Discussion. In comparison to previous series these results show a reduction in benign lesions, increased biopsy and malignancy rate for lesions referred to a tertiary centre when imaging is performed and reviewed by local radiologists. Advances in Knowledge. Imaging triage of soft tissue masses can decrease benign referral rates and increase the proportion of indeterminate and malignant lesions referred to specialist centres.

  5. To be truly alive: motivation among prison inmate hospice volunteers and the transformative process of end-of-life peer care service.

    Science.gov (United States)

    Cloyes, Kristin G; Rosenkranz, Susan J; Wold, Dawn; Berry, Patricia H; Supiano, Katherine P

    2014-11-01

    Some US prisons are meeting the growing need for end-of-life care through inmate volunteer programs, yet knowledge of the motivations of inmate caregivers is underdeveloped. This study explored the motivations of inmate hospice volunteers from across Louisiana State (n = 75) through an open-ended survey, a grounded theory approach to analysis, and comparison of responses by experience level and gender. Participants expressed complex motivations; Inter-related themes on personal growth, social responsibility and ethical service to vulnerable peers suggested that inmate caregivers experience an underlying process of personal and social transformation, from hospice as a source of positive self-identity to peer-caregiving as a foundation for community. Better understanding of inmate caregiver motivations and processes will help prisons devise effective and sustainable end of life peer-care programs. PMID:24071627

  6. Services-oriented architecture for adaptive and intelligent data acquisition and processing systems in long pulse fusion experiments

    International Nuclear Information System (INIS)

    Advanced software tools for implementing nodes in distributed data acquisition systems (DDAQ) are essential for implementing long duration experiments. Nodes need local processing capabilities for implementing 'on line' and 'real time' analysis. Data reduction techniques and pattern recognitions solutions can be implemented in ITMS (Intelligent Test and Measurement System). User's processing algorithms are implemented in a high level graphical language (LabVIEW). DAQ must be integrated in complex network using SOA solutions. JINI provides this mechanism and simplifies use, setup, supervision and software update. Advanced timing and synchronization are essential tools in the next generation of advanced DAQs and SCXML is a 'powerful' tool for implementing Intelligent DAQ systems for long pulse fusion experiments

  7. Exploring consumer norms in smartphone selection process: How can big data support the creation of a buying guide service?

    OpenAIRE

    Mood, Bipin Venkataswamy

    2015-01-01

    The decision making process of a consumer is a set of complex steps undertaken to choose one among many alternatives. Currently, mobile phone technology is at its all time high. The mobile phone ecosystem is rapidly changing due to the ever changing technological improvements. The research community has to constantly keep pace with the technology. The area of handheld device consumer’s buying behavior is not completely studied. Only the factors affecting the decision making are studied time t...

  8. Challenges to fair decision-making processes in the context of health care services: a qualitative assessment from Tanzania

    OpenAIRE

    2012-01-01

    Background: Fair processes in decision making need the involvement of stakeholders who can discuss issues and reach an agreement based on reasons that are justifiable and appropriate in meeting people’s needs. In Tanzania, the policy of decentralization and the health sector reform place an emphasis on community participation in making decisions in health care. However, aspects that can influence an individual’s opportunity to be listened to and to contribute to discussion have been researche...

  9. A study of the processes, methjods and techniques used in negotiated or Best Value procurements of construction services.

    OpenAIRE

    Schilling, Leonard C.

    2000-01-01

    An important part of the construction process is awarding the contract to perform the construction in a timely manner to a qualified contractor. The owner must choose a delivery method and a selection method. The four basic delivery methods are: Traditional Design-Bid-Build, Construction Management, Design-Build, and Design-Build-Operate-Transfer and the two most commonly used selection methods are Invitation to Bid and Request for Proposal (Source Selection). The method that will give the ow...

  10. Framework of Six Sigma implementation analysis on SMEs in Malaysia for information technology services, products and processes

    OpenAIRE

    Wong, Whee Yen; [...

    2015-01-01

    For the past two decades, the majority of Malaysia’s IT companies have been widely adopting a Quality Assurance (QA) approach as a basis for self-improvement and internal-assessment in IT project management. Quality Control (QC) is a comprehensive top-down observation approach used to fulfill requirements for quality outputs which focuses on the aspect of process outputs evaluation. However in the Malaysian context, QC and combination of QA and QC as a means of quality improvement approaches ...

  11. The Public Policy Process for Health Service Institutional Change in Iran: Theory and conceptual Framework of the Study

    Directory of Open Access Journals (Sweden)

    H Bohloli

    2005-10-01

    Full Text Available Parsons (1995 states that ‘Policy analysis is an approach to public policy that aims to integrate and contextualize models and research from those disciplines which have a problem and policy orientation’. Theories about policy making are concerned with process as well as outcomes and numerous groups are concerned about the policy process, including policy-makers, donors and international organizations as well as policy analysts. In health, research needs to be broadened to examine not only policy content, but also the process by which policy is formulated and implemented. The purpose of this research is to clarify the policy process, particularly policy formulation for organizational change in Iranian health institutions and to review the role of stakeholders, including health sector unions and professional organizations over the period 1980 to 2000.. This research analyzes the political mechanisms for making and controlling health institutional policy in Iran and illustrates how Iran’s power centre, affiliated with its public culture, was able to endorse a health policy or exercise a veto over health policy in both government and private contexts, and then how it gradually lost its hegemony as the politically reformed state became more firmly established. The research is also intended to provide an overview of existing theory of public policy formulation and to adapt and develop such theory in order to provide the means by which the impacts of policies for institutional change of Iranian health sector can be understood. This research is planned as a qualitative study, employing both documentary analysis and in–depth interviews.

  12. 精益六西格玛改进服务流程的实证分析%Empirical Analysis of Lean Six Sigma Improving Service Process

    Institute of Scientific and Technical Information of China (English)

    梁洨洁; 陈晓雯

    2014-01-01

    Lean Six Sigma (LSS) can improve the service process by using the VDMAIC. Taking Bank A for an example, in the remittance service of sales network, Bank A collects and analyzes data and utilizes the improved tools, which successfully optimizes the remittance business process, reduces the operating time, improve customer satisfaction and reduce the workload of clerks.%精益六西格玛通过收集客户之声、界定、测量、分析、改进和控制进行服务流程改进,深层挖掘银行业务的潜力,减少浪费。以A银行在营业网点的汇款业务为例,通过数据的采集以及分析,运用科学的改进工具,使得汇款业务流程进一步优化,业务操作时间减少,提高了银行顾客满意度,减小业务员的工作强度。

  13. Object Management Group object transaction service based on an X/Open and International Organization for Standardization open systems interconnection transaction processing kernel

    Science.gov (United States)

    Liang, J.; Sédillot, S.; Traverson, B.

    1997-09-01

    This paper addresses federation of a transactional object standard - Object Management Group (OMG) object transaction service (OTS) - with the X/Open distributed transaction processing (DTP) model and International Organization for Standardization (ISO) open systems interconnection (OSI) transaction processing (TP) communication protocol. The two-phase commit propagation rules within a distributed transaction tree are similar in the X/Open, ISO and OMG models. Building an OTS on an OSI TP protocol machine is possible because the two specifications are somewhat complementary. OTS defines a set of external interfaces without specific internal protocol machine, while OSI TP specifies an internal protocol machine without any application programming interface. Given these observations, and having already implemented an X/Open two-phase commit transaction toolkit based on an OSI TP protocol machine, we analyse the feasibility of using this implementation as a transaction service provider for OMG interfaces. Based on the favourable result of this feasibility study, we are implementing an OTS compliant system, which, by initiating the extensibility and openness strengths of OSI TP, is able to provide interoperability between X/Open DTP and OMG OTS models.

  14. [The role of cultural identities and public health services in the municipalization process taken place in recent decades on small towns of Rio Grande do Sul, Brazil].

    Science.gov (United States)

    Mejía, Margarita Gaviria; Périco, Eduardo; Oliveira, Laura Barbieri

    2015-05-01

    The paper presents a preliminary results of an ethnographic study in which we observe how is socially experienced the municipality process in six counties of the Forqueta Watershed in Rio Grande do Sul, where the municipal fragmentation has been used as an administrative strategy since the 1990s. Deal about cultural elements and social actions that support construction and/or reconstruction identities to define territories-county's borders. Sociological and anthropological theories have been used to think the identities and the assumption that the integration of social spaces into a territory creates the social necessity to produce a territorial identity, closely linked to a socio-political context and cultural setting. We realize that the decentralization process in small municipalities helps stem the rural exodus, being health services determinant in curbing the migratory flow that characterized these locations reality in recent decades as a result of the agribusiness growth. Today, in these same places, health services represent the main support of collective identity with the territory-county and, instead of emigration, stimulate the immigration. PMID:26017964

  15. The effect of Dynamic and Interactive Mathematics Learning Environments (DIMLE, supporting multiple representations, on perceptions of elementary mathematics pre-service teachers in problem solving process

    Directory of Open Access Journals (Sweden)

    Ş. Özdemir

    2013-07-01

    Full Text Available Mathematics is an important discipline, providing crucial tools, such as problem solving, to improve our cognitive abilities. In order to solve a problem, it is better to envision and represent through multiple means. Multiple representations can help a person to redefine a problem with his/her own words in that envisioning process. Dynamic and Interactive Mathematics Learning Environments (DIMLE, allow multiple representations in mathematics and therefore provide opportunities to explore, to explain, and to model (Karadag & McDougall, 2009 mathematical subjects or concepts. The goal of this study is to explore the effect of multiple representations on perceptions of elementary mathematics pre-service teachers in problem solving process. Hence, ten representations, which dynamically represent a word problem, are created by using one of the DIMLE, GeoGebra. The sample group consists of elementary mathematics pre-service teachers (n=17. In order to precisely analyze the data, which are gathered from sample group, quan-qual mix method was used. Consequently, the use of multiple representations, which were prepared by DIMLE, cause to a mental demand for the other mathematical concepts except for understanding and solving a problem.

  16. Implementation of OGC Web Map Service Based on Web Service

    Institute of Scientific and Technical Information of China (English)

    JIA Wenjue; CHEN Yumin; GONG Jianya

    2004-01-01

    OGC Web Map Service is one kind of OGC Portrayal Services belongs to OGC Web Service model and it provides multi-platform interoperability of spatial data set. This paper presents a method for implementing OGC Web Map Service based on Web Service technique and introduces the detailed process.

  17. Educational Service Improvement Cycle

    OpenAIRE

    Rothe, Hannes

    2016-01-01

    Terms like e-, m- or Blended Learning show, currently many educational services are supported by web technologies. Within such services predominant parts of learner’s usage processes are hidden from the educator’s perception. In front of a service-dominant logic understanding usage processes is essential to comprehend the value-co-creation of educators and learners. Learning analytics may hold methods to enable a continual improvement process by collecting and analyzing usage data. A systemat...

  18. Essentials Of Service Design

    Directory of Open Access Journals (Sweden)

    Harry Katzan, Jr.

    2011-11-01

    Full Text Available This paper is a conspectus of service design for service scientists. Historically, science has been concerned with the discovery and study of natural and socially developed phenomena, and the role of design has been to create new artifacts and processes and to improve existing ones. Service has been an important part of the fabric of societal culture from ancient times, so the notion of service as the co-creation of value by provider and client is well established. It necessarily follows that the objective of service design is to add value by enhancing the efficiency, effectiveness, and efficacy of older service systems and to create newer ones with requisite attributes. This is a topic that has not been covered in traditional service science research. Thus, service design, as a discipline, seeks to facilitate the operation of the modern global economy that is now based on service. The necessary elements of service design are introduced and important concepts are identified.

  19. Effect of Process and Service Conditions on TLP-Bonded Components with (Ag,Ni-)Sn Interlayer Combinations

    Science.gov (United States)

    Lis, Adrian; Leinenbach, Christian

    2015-11-01

    Transient liquid phase (TLP) bonding of Cu substrates was conducted with interlayer systems with the stacking sequences Ag-Sn-Ag (samples A), Ni-Sn-Ni (samples B), and combined Ag-Sn-Ni (samples C). Because of the low mismatch of the coefficients of thermal expansion, characteristics of the TLP process and mechanical and thermal behavior of TLP-bonded samples could be investigated without interference from thermally induced residual stresses. An ideal process temperature of 300°C, at which the number of pores was lowest, was identified for all three layer systems. It was verified experimentally that formation of pores resulted from volume contraction during isothermal solidification of liquid Sn into intermetallic compounds (IMC). Temperature and interlayer-dependent growth characteristics of IMC accounted for the increasing size and number of defects with increasing process temperature and for different defect positions. The shear strength was measured to be 60.4 MPa, 27.4 MPa, and 40.7 MPa for samples A, B, and C, respectively, and ductile fracture features were observed for Ag3Sn IMC compared with the purely brittle behavior of Ni3Sn4 IMC. Excellent thermal stability for all three layer systems was confirmed during long-term annealing at 200°C for up to 1200 h, whereas at 300°C the microstructure was driven toward Ag-Sn solid solution, accompanied by Cu diffusion from the substrate along grain boundaries and Cu3Sn IMC formation (A), and toward Ni-rich IMC phases (B). Combined IMC interlayers (C) tended to be transformed into Ni-based IMC when held at 300°C; intermixing into (Ni,Cu)3Sn was accompanied by pore formation.

  20. Deriving a research agenda for a financial service industry's methodology for carrying out business process re-engineering

    Directory of Open Access Journals (Sweden)

    Kader, I. A.

    2016-05-01

    Full Text Available Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR. This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others.

  1. Use of a mini-computer for the processing of medical records in a radioisotope cardiac functional investigation service

    International Nuclear Information System (INIS)

    The aim of this work is to familiarize medical users with informatics and to show what advantages can offer this technique in the handling of medical records. The field is limited here to isotopic functional explorations in cardiology, but obviously this data processing method can be applied to any isolated problem. Considering the invaluable contribution of nuclear medicine to coronary deficiency, on which 2/3 of the scintigraphic or gamma camera explorations are carried out, the study of results is centred on this branch of pathology

  2. Soil cover patterns and SOC dynamics impacts on the soil processes, land management and ecosystem services in Central Region of Russia

    Science.gov (United States)

    Vasenev, Ivan; Chernikov, Vladimir; Yashin, Ivan; Geraskin, Mikhail; Morev, Dmitriy

    2014-05-01

    In the Central Region of Russia (CRR) the soil cover patterns usually play the very important role in the soil forming and degradation processes (SFP & SDP) potential and current rates, soil organic carbon (SOC) dynamics and pools, greenhouse gases (GHG) emissions and soluble SOC fluxes that we need take into attention for better assessment of the natural and especially man-changed ecosystems' services and for best land-use practices development. Central Region of Russia is the biggest one in RF according to its population and role in the economy. CRR is characterized by high spatial variability of soil cover due to as original landscape heterogeneity as complicated history of land-use practices during last 700 years. Our long-term researches include the wide zonal-provincial set of representative ecosystems and soil cover patterns with different types and history of land-use (forest, meadow-steppe and agricultural ones) from middle-taiga to steppe zones with different level of continentality. The carried out more than 30-years region- and local-scale researches of representative natural and rural landscapes in Tver', Yaroslavl', Kaluga, Moscow, Vladimir, Saransk (Mordovia), Kursk, Orel, Tambov, Voronezh and Saratov oblasts give us the interregional multi-factorial matrix of elementary soil cover patterns (ESCP) with different soil forming and degradation processes rates and soil organic carbon dynamics due to regionally specific soil-geomorphologic features, environmental and dominated microclimate conditions, land-use current practices and history. The validation and ranging of the limiting factors of SFP and SDP develop¬ment, soil carbon dynamics and sequestration potential, ecosystem (agroecosystem) principal services, land functional qualities and agroecological state have been done for dominating and most dynamical components of ESCP regional-typological forms - with application of SOC structure analysis, regional and local GIS, soil spatial patterns detail

  3. Nondestructive characterization of materials A growing demand for describing damage and service-life-relevant aging processes in plant components

    International Nuclear Information System (INIS)

    The nondestructive detection and characterization of damage to materials poses a challenge to instrumentation and inspection technology. A reliable method has yet to be developed anywhere in the world which is sufficiently rugged to be used on components in an industrial environment. The application-oriented studies conducted to date have demonstrated the complex overlapping of influences exerted on nondestructive measurement variables by the damage to be detected and by other material states and properties. The nondestructive detection and characterization of material damage will not offer any realistic chance of success until the material and component state is adequately characterized prior to the occurrence of the damage and variables are used which provide various types of information on the states and properties resulting from various interactions with the material. The process approaches and measurement techniques developed by the Institute for Nondestructive Testing are presented and evaluated below. The characterization of the initial state of a component with respect to its homogeneity and isotropy of its properties is possible by way of ultrasonic and magnetic techniques. Both techniques are also successfully employed in characterizing surface and bulk stress states in components. Adaptation of the sensor systems and material-specific preliminary testing are possibly required prior to actual application under practical conditions in individual cases. The same applies to the analysis of the anisotropy of material properties. Detecting areas of plastic deformation is possible via ultrasonic and magnetic techniques: quantification requires calibration, e.g. via a tensile test. (orig.)

  4. Service Composition in Service Oriented Product Line

    Directory of Open Access Journals (Sweden)

    Fatemeh Mafi

    2010-12-01

    Full Text Available The paradigm of Service Oriented Architecture (SOA and Software Product Line Engineering (SPLE discipline facilitate the development of families of software-intensive products. Software Product Linepractices can be leveraged to support the development of service-oriented applications to promote the reusability of assets throughout the iterative and incremental development of software product families. Such approach enables various service oriented business processes and software products of the same family to be ystematically created and integrated. [4] In this way service composition is an important task to produce new product/service withusing the core assets. In this paper we try to explain the service composition in service oriented product line.

  5. 2012 BRN Symposium - Office of Cancer Clinical Proteomics Research

    Science.gov (United States)

    Biospecimen Research Network Symposium brings together stakeholders including research investigators, clinicians, industry representatives, hospital administrators and patient advocates to discuss new developments in the field of biospecimen science that address the molecular changes that can occur during collection, processing, and storage of biospecimens.

  6. Service Composition in Service Oriented Product Line

    OpenAIRE

    Fatemeh Mafi; Shahriar Mafi,; Mehran Mohsenzadeh

    2010-01-01

    The paradigm of Service Oriented Architecture (SOA) and Software Product Line Engineering (SPLE) discipline facilitate the development of families of software-intensive products. Software Product Linepractices can be leveraged to support the development of service-oriented applications to promote the reusability of assets throughout the iterative and incremental development of software product families. Such approach enables various service oriented business processes and software products of...

  7. Services in innovation - Innovation in services

    OpenAIRE

    Hauknes, Johan

    1998-01-01

    There has been a considerable gap between efforts to understand innovation and other change processes, and ongoing structural changes in national economies. The SI4S project has aimed at developing concepts, empirical evidence and proposals for practical action concerning the role of services in European innovation systems. The general objectives were to map, understand and analyse the changing role of services and service innovations as users, carriers, shapers and sources of innovations in ...

  8. Letter of Intent for River Protection Project (RPP) Characterization Program: Process Engineering and Hanford Analytical Services and Characterization Project Operations and Quality Assurance

    International Nuclear Information System (INIS)

    The Characterization Project level of success achieved by the River Protection Project (RPP) is determined by the effectiveness of several organizations across RPP working together. The requirements, expectations, interrelationships, and performance criteria for each of these organizations were examined in order to understand the performances necessary to achieve characterization objectives. This Letter of Intent documents the results of the above examination. It formalizes the details of interfaces, working agreements, and requirements for obtaining and transferring tank waste samples from the Tank Farm System (RPP Process Engineering, Characterization Project Operations, and RPP Quality Assurance) to the characterization laboratory complex (222-S Laboratory, Waste Sampling and Characterization Facility, and the Hanford Analytical Service Program) and for the laboratory complex analysis and reporting of analytical results

  9. Knowledge Services for Distributed Service Integration

    OpenAIRE

    Chen, Liming; Cox, Simon J.; Goble, Carole; Roberts, A; Shadbolt, Nigel; Smart, Paul; Tao, Feng

    2002-01-01

    Key Objectives: Introduce a service-oriented approach for the provision of knowledge-based support for distributed computing, develop a generic knowledge service architecture to realise this approach, and apply this approach to design search and optimisation in order to enhance the design development process.

  10. Applying Semantic Web Services

    OpenAIRE

    Galizia, Stefania; Gugliotta, Alessio; Pedrinaci, Carlos; Domingue, John

    2007-01-01

    The use of Semantic Web Services (SWS) for increasing agility and adaptability in process execution is currently investigated in many settings. The common underlying idea is the dynamic selection, composition and mediation - on the basis of available SWS descriptions - of the most adequate Web resource (services and data) to accomplish a specific process activity. In this paper we describe IRS-III, a framework for creating and executing semantic Web services, which takes a semantic broker bas...

  11. Service Gateway

    Institute of Scientific and Technical Information of China (English)

    WANG Guozhong; HOU Gang; HUANG Zeqing

    2003-01-01

    This article focuses on the service gateway which implements the Open Service gateway Initiative (OSGI), it manages voice, data, Internet, and multimedia communications to and from the home, office and other locations. This service gateway can also function as an application server for a range of high value services such as energy management and control, safety and security services, health care monitoring services, device control and maintenance, electronic commerce services and more.

  12. Study on dynamic services composition of web services based on BPEL

    Science.gov (United States)

    Gao, Jinyue; Huang, Fei; Zhang, Gongxuan

    2013-12-01

    From the core concepts of SOA (Service-Oriented Architecture) ——"Service" starting the service composition is discussed in detail, from the service relationships network modeling, services dynamic composition approach based on Business Process Execution Language BPEL (Business Process Execution Language) is proposed in this paper, meanwhile two concepts of service agent and service quality are described, which achieve the service process dynamic execution.

  13. Data mining for service

    CERN Document Server

    2014-01-01

    Virtually all nontrivial and modern service related problems and systems involve data volumes and types that clearly fall into what is presently meant as "big data", that is, are huge, heterogeneous, complex, distributed, etc. Data mining is a series of processes which include collecting and accumulating data, modeling phenomena, and discovering new information, and it is one of the most important steps to scientific analysis of the processes of services.  Data mining application in services requires a thorough understanding of the characteristics of each service and knowledge of the compatibility of data mining technology within each particular service, rather than knowledge only in calculation speed and prediction accuracy. Varied examples of services provided in this book will help readers understand the relation between services and data mining technology. This book is intended to stimulate interest among researchers and practitioners in the relation between data mining technology and its application to ...

  14. Service package concept, a present day approach to elderly service in service Houses - A case study : Residents' perspective towards service package concept in the Case House

    OpenAIRE

    Ngige, Caroline

    2014-01-01

    Service for ageing population has sparked a lot of debate across nations today. People are living longer and the ageing service sector is bracing itself for more challenges as service needs increase with the rising proportion of seniors among societies. This research is about elderly service and specifically the service that is offered to elderly residents living in service Houses. In service organizations that provide elderly service, the process of building a customer oriented service cul...

  15. Arquitectura orientada a servicios para software de apoyo para el proceso personal de software A service oriented architecture for the implementation of the personal software process

    Directory of Open Access Journals (Sweden)

    Erick Salinas

    2011-06-01

    Full Text Available El presente trabajo describe una arquitectura orientada a servicios para un software que tiene como objetivo facilitar la implementación de un Proceso Personal de Software en un equipo de desarrollo u organización. Entre las características que posee este software y que son relevantes de mencionar están las de entregar extensibilidad e independencia, esto se ve reflejado en la facilidad para agregar nuevas herramientas al proceso de desarrollo de software integradas al Proceso Personal de Software con un máximo de independencia de sistemas operativos y lenguajes de programación. El software implementado realiza la recolección de los datos necesarios para el Proceso Personal de Software casi completamente automática, considerando que el administrador solamente clasifica los errores que pueden ocurrir cuando se utiliza algún lenguaje de programación en particular, entre otras pequeñas tareas. Esta facilidad de uso hace que la implementación del Proceso Personal de Software se realice exitosamente con un bajo esfuerzo requerido por los integrantes del equipo de desarrollo.This work describes a service oriented architecture of a software application that facilitates the implementation of the Personal Software Process by a development team or an organization. Some of the characteristics of this software and which are important to mention are extensibility and technical environment independence. These characteristics facilitate the process of adding new tools to the software development process integrating them to the Personal Software Process independently of the operating systems and programming languages being used. The implemented software undertakes the data collection necessary to the Personal Software Process almost automatically, since the administrator must only classify the errors that may occur when a particular programming language is used, among other small tasks. This ease of use approach helps to make the implementation of

  16. Business Process Flow Diagrams in Tissue Bank Informatics System Design, and Identification and Communication of Best Practices: The Pharmaceutical Industry Experience.

    Science.gov (United States)

    McDonald, Sandra A; Velasco, Elizabeth; Ilasi, Nicholas T

    2010-12-01

    Pfizer, Inc.'s Tissue Bank, in conjunction with Pfizer's BioBank (biofluid repository), endeavored to create an overarching internal software package to cover all general functions of both research facilities, including sample receipt, reconciliation, processing, storage, and ordering. Business process flow diagrams were developed by the Tissue Bank and Informatics teams as a way of characterizing best practices both within the Bank and in its interactions with key internal and external stakeholders. Besides serving as a first step for the software development, such formalized process maps greatly assisted the identification and communication of best practices and the optimization of current procedures. The diagrams shared here could assist other biospecimen research repositories (both pharmaceutical and other settings) for comparative purposes or as a guide to successful informatics design. Therefore, it is recommended that biorepositories consider establishing formalized business process flow diagrams for their laboratories, to address these objectives of communication and strategy. PMID:23386924

  17. Services and Services Innovation

    OpenAIRE

    Gallouj, FaÏz; Windrum, Paul

    2009-01-01

    International audience We have witnessed a dramatic transformation of the US and western European economies in just twenty years. Built on manufacturing, today these are indubitably services-based economies. The transformation raises a number of important issues for economists, and for evolutionary economists in particular for they have long highlighted the importance of innovation and structural change in their treatment of industrial organisation, employment creation, welfare, economic g...

  18. Service Modularity

    DEFF Research Database (Denmark)

    Avlonitis, Viktor; Hsuan, Juliana

    The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science...... in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system...

  19. Rethinking Library Service: Improving the User Experience with Service Blueprinting

    Science.gov (United States)

    Pretlow, Cassi; Sobel, Karen

    2015-01-01

    Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

  20. A Psychophysiological Study of Processing HIV/AIDS Public Service Announcements: The Effects of Novelty Appeals, Sexual Appeals, Narrative Versus Statistical Evidence, and Viewer's Sex.

    Science.gov (United States)

    Zhang, Jueman Mandy; Chen, Gina Masullo; Chock, T Makana; Wang, Yi; Ni, Liqiang; Schweisberger, Valarie

    2016-07-01

    This study used self-reports and physiological measures-heart rate (HR) and skin conductance level (SCL)-to examine the effects of novelty appeals, sexual appeals, narrative versus statistical evidence, and viewer's sex on cognitive and emotional processing of HIV/AIDS public service announcements (PSAs) among heterosexually active single college students. Novelty or sexual appeals differently affected self-reported attention and cognitive effort as measured by HR. High- rather than low-novelty HIV/AIDS PSAs, perceived as more attention-eliciting, did not lead to more cognitive effort. High- rather than low-sex HIV/AIDS PSAs, not perceived as more attention-eliciting, led to more cognitive effort as reflected by greater HR deceleration. Novelty or sexual appeals also affected self-reported emotional arousal and SCL differently. HIV/AIDS PSAs with high rather than low levels of novelty or sexual appeals led to greater self-reported arousal, but not greater SCL. Message evidence interacted with message appeals to affect cognitive effort. Participants exerted greater cognitive effort during high- rather than low-novelty narrative HIV/AIDS PSAs, and during low- rather than high-novelty statistical ones. The advantage of high over low sexual appeals was more obvious in statistical than in narrative HIV/AIDS PSAs. Males reported greater emotional arousal than females during high- rather than low-sex HIV/AIDS PSAs. PMID:26642917

  1. E-Commerce B2B Influences in the Process of After-Sales Service in Capital Assets Segment: A Case Study in a Representative Heavy Equipment Company

    Directory of Open Access Journals (Sweden)

    Tiago Correa do Amaral

    2015-06-01

    Full Text Available Competitive strategies are identified as guiding and divergent points between the companies, which in turn ensures the development of the market. More specifically in the capital assets sector, the need to differentiate into support translates into the requirement in machine availability, because only then can provide the return on investment in the acquisition of equipment. The attention in after sales, which aims to support the product in operating condition, is a long-term relationship and that should be performed with excellence in order to provide safety and confidence and, consequently, customer loyalty. The agility of this support and the provisioning of fast solutions is essential for the consumer. Therefore the hypothesis that e-commerce can add value in this process was tested in a representative company of heavy equipment over 70 years market. The study has been driven through exploratory interviews with professionals who work directly in customer relations the heavy equipment segment for construction. Therefore, the aim of this work was to identify how e-commerce can influence the quality of care, response speed and cost savings during the service in after sales in B2B relationships. The results show that the implementation of an information technology tool, such as electronic commerce, can provide a competitive advantage through a more assertive care and optimized in after sales.

  2. Building Service Provider Capabilities

    DEFF Research Database (Denmark)

    Brandl, Kristin; Jaura, Manya; Ørberg Jensen, Peter D.

    In this paper we study whether and how the interaction between clients and the service providers contributes to the development of capabilities in service provider firms. In situations where such a contribution occurs, we analyze how different types of activities in the production process of the...... process. We find that clients influence the development of human capital capabilities and management capabilities in reciprocally produced services. While in sequential produced services clients influence the development of organizational capital capabilities and management capital capabilities....... services, such as sequential or reciprocal task activities, influence the development of different types of capabilities. We study five cases of offshore-outsourced knowledge-intensive business services that are distinguished according to their reciprocal or sequential task activities in their production...

  3. 基于SWRL的制造系统知识表达与按需服务过程推理框架%Knowledge expression and service on demand process reasoning framework of manufacturing system based on SWRL

    Institute of Scientific and Technical Information of China (English)

    李从东; 谢天; 汤勇力

    2013-01-01

    To achieve the intelligence of manufacturing system's service process in collaborative manufacturing environment, a paradigm of manufacturing on demand based on Demand-Resources-Service-Process (DRSP) was proposed. Combined with the technologies of ontology, semantic reasoning, a reasoning framework of service process on demand based on Semantic Web Rule Language (SWRL) was for mulated. The ontology concept and relation model of manufacturing needs, resources, services and processes were constructed, and ontology knowledge base of reasoning framework was set up. Dynamic service process thought was generated based on the composition of service on demand. The semantic Web service function semantics and the dynamic service interactive feature of of before and after were described by Input-Output-Precondition-Effect (IOPE) model, and the Description Logic (DL) rules of service process trigger reasoning were extracted. Through the mapping from DL rule to ontology knowledge, SWRL rules were constructed. The application model of reasoning was achieved by Protege and Jess reasoning engine, and validity of the method was demonstrated through the reasoning experiment.%为实现协同制造环境下制造系统服务过程的智能性,提出“需求—资源—服务—过程”为主线的按需制造范式,结合本体、语义推理等技术,提出制造系统基于语义网规则语言的服务过程按需推理框架;建立制造需求、资源、服务、过程的本体概念和关系模型,构建该框架的本体知识库;基于服务按需组合生成动态服务过程思想,运用IOPE模型描述语义Web服务功能语义和动态前后件服务交互特征,提取服务过程触发推理的描述逻辑规则,并通过规则到本体知识属性的映射构建语义规则;运用Protégé和Jess推理引擎实现推理的应用模型,通过推理实验证明了该方法的有效性.

  4. Efficiency in Shared Services

    OpenAIRE

    Prachýl, Lukáš

    2010-01-01

    The thesis describes and analyzes shared services organizations as a management tool to achieve efficiency in the organizations' processes. Paper builds on established theoretical principles, enhance them with up-to-date insights on the current situation and development and create a valuable knowledge base on shared services organizations. Strong emphasis is put on concrete means on how exactly efficiency could be achieved. Major relevant topics such as reasons for shared services, people man...

  5. 基于移动在线技术的全流程医疗服务平台建设与应用%The Construction and Application of Whole Processing Medical Service Platform Based on Online Mobile Technology

    Institute of Scientific and Technical Information of China (English)

    王淑; 于广军; 蒋蓓; 魏明月; 凌琦鸣

    2015-01-01

    Based on analysis and study the whole process for patients about pre-hospital medical aid, hospital process optimization and after hospital continuing care, the necessary procedures of traditional treatment process were listed. Whole processing medical service platforms was proposed and build with the online mobile technology, which combine the mobile internet technology, the internet of things (IOT) and intelligent terminal technology. This new service mode were changed and optimized in the whole process of medical service for patients, who had fine, humane, intelligent service experience.%通过分析患者院前辅助就医、院中流程优化、院后持续关怀的就诊全流程,总结出传统就医流程的必需环节,借助物联网、移动互联、智能终端技术,创新性地改变和优化就医关联环节服务模式,构建基于移动在线技术的全流程医疗服务平台体系,改善患者从院前、院中到院后的全程精细化、人性化、智能化的服务体验。

  6. Conceptual service architecture for adaptive mobile location services

    DEFF Research Database (Denmark)

    Schou, Saowanee

    This paper presents a conceptual service architecture for adaptive mobile location services designed to be used on the next generation wireless network. The developed service architecture consists of a set of concepts, principles, rules and guidelines for constructing, deploying, and operating the...... mobile location services. The service architecture identifies the components required to build the mobile location services and describes how these components are combined and how they should interact. As a means of exploring the developed conceptual service architecture, an illustrative case study of a...... new-concept tracking service is chosen to demonstrate the applicability of the architecture. Through the case study, the service request and response processes will be illustrated. New possible service functions provided by the developed service architecture will be examined and discussed in...

  7. The police, social services and psychiatry cooperation in Denmark—A new model of working practice between governmental sectors. A description of the concept, process, practice and experience

    DEFF Research Database (Denmark)

    Sestoft, Dorthe; Rasmussen, Mikael Flemming; Vitus, Kathrine;

    2014-01-01

    In 2004 a new model of working practice between three public sectors, the local Police Department, Social Services and Psychiatry/Mental Health Services (PSP) was introduced in the municipality of Frederiksberg, Denmark. The aim of this cooperation was to enhance support to vulnerable citizens, w...

  8. International Air Services

    OpenAIRE

    Productivity Commission

    2001-01-01

    On 12 December 1997 the Treasurer referred international air services arrangements to the Industry Commission for inquiry and report within nine months. The Commission was asked to report on the arrangements for negotiating entitlements under air services agreements and the process of allocating capacity entitlements to Australian carriers.

  9. Dosimetry Service

    CERN Multimedia

    Dosimetry Service

    2005-01-01

    Please remember to read your dosimeter every month at least once and preferably during the first week. A regular read-out is indispensable in order to ensure a periodic monitoring of the personal dose. You should read your dosimeter even if you have not visited the controlled areas. If you still have the old dosimeter (film badge), please send it immediately for evaluation to us (Bdg 24 E-011). After January 2005 there will be no developing process for the old film system. Information for Contractors: Please remember also to bring the form ‘Confirm Reception of a CERN Dosimeter' signed with ‘Feuille d'enregistrement du CERN'. Without these forms the dosimeter cannot be assigned. Thank you for your cooperation. Dosimetry Service Tel 767 2155 http://cern.ch/rp-dosimetry

  10. ServiceBlueprinting as a service management tool in radiology

    International Nuclear Information System (INIS)

    Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.

  11. ServiceBlueprinting as a service management tool in radiology

    Energy Technology Data Exchange (ETDEWEB)

    Maurer, Martin H., E-mail: martin.maurer@charite.de; Hamm, Bernd; Teichgraeber, Ulf

    2011-09-15

    Purpose: To describe the ServiceBlueprint model as a suitable method of service management in clinical medicine using the example of the routine clinical setting of a radiological department. Materials and methods: ServiceBlueprinting is a concept for the analysis, visualization, and optimization of service processes. To investigate whether the model will also provide a suitable representation of medical services, particularly the provision of radiological services, ServiceBlueprints were created for the modality computed tomography (CT). To this end, an independent observer analyzed the workflow of 40 consecutive CT examinations. Results: The ServiceBlueprint provided an analysis of the status quo of the service processes in CT imaging modality. Weak points in the processes thus became immediately apparent. The model could also be used for personnel management in that it helped to define the roles of staff members from different categories in the value-added process. It served as a basis for the implementation of quality management systems according to Total Quality Management (TQM) and DIN-EN-ISO-9001:2000. Conclusions: The ServiceBlueprint model is a service management concept that is also suitable to visualize medical service processes in routine clinical settings like in a radiology department and has a multifarious potential in process optimization, implementation of quality management systems, and human resources management.

  12. THEORETICAL-METHODOLOGICAL SUBSTANTIATION OF THE PROCESS OF FORMATION OF CIVIL POSITION OF CADETS OF EDUCATIONAL INSTITUTIONS OF RUSSIAN FEDERAL PENITENTIARY SERVICE

    Directory of Open Access Journals (Sweden)

    A. Yu. KUZHEKOV

    2016-04-01

    Full Text Available The article is devoted to the moral and legal education of cadets of educational institutions of the Federal Penitentiary Service of Russia as the main tool for shaping their sustainable citizenship. The author touches upon the historical aspects of the problem, it is concluded that the traditional means of education suppressed personality, being based on the authoritarian nature of the pedagogical relationship. It is stated  that the timely realization of studying the essence of the unity of the content of morality and law, what is happening on the emotional and rational levels, contributes to the disparate mix of individual knowledge and understanding of the complex moral and legal convictions. The author notes that the effectiveness of the process of formation of civil position effectively revealed through strategic (compliance with the rules of interaction of teachers, students, parents on the humanization of life educational organization, ensuring their joint moral and legal activities, the practical organization of students of life and especially tactical objectives (performance cadets duties at the university and outside it, the protection of their rights and freedoms, the practical organization of joint activities in the dyad "teacher-student", their interaction analysis in the organization of events on legal education, compliance with the established rules and standards in the development of university traditions, ways to overcome the stereotype of no confidence moral and legal education of cadets. The author concludes that the presented theoretical and methodological structure of the study will provide the necessary empirical basis of research and will be a guarantee of its effectiveness and usefulness. 

  13. The effectiveness of mobile-health technologies to improve health care service delivery processes: a systematic review and meta-analysis.

    Directory of Open Access Journals (Sweden)

    Caroline Free

    Full Text Available BACKGROUND: Mobile health interventions could have beneficial effects on health care delivery processes. We aimed to conduct a systematic review of controlled trials of mobile technology interventions to improve health care delivery processes. METHODS AND FINDINGS: We searched for all controlled trials of mobile technology based health interventions using MEDLINE, EMBASE, PsycINFO, Global Health, Web of Science, Cochrane Library, UK NHS HTA (Jan 1990-Sept 2010. Two authors independently extracted data on allocation concealment, allocation sequence, blinding, completeness of follow-up, and measures of effect. We calculated effect estimates and we used random effects meta-analysis to give pooled estimates. We identified 42 trials. None of the trials had low risk of bias. Seven trials of health care provider support reported 25 outcomes regarding appropriate disease management, of which 11 showed statistically significant benefits. One trial reported a statistically significant improvement in nurse/surgeon communication using mobile phones. Two trials reported statistically significant reductions in correct diagnoses using mobile technology photos compared to gold standard. The pooled effect on appointment attendance using text message (short message service or SMS reminders versus no reminder was increased, with a relative risk (RR of 1.06 (95% CI 1.05-1.07, I(2 = 6%. The pooled effects on the number of cancelled appointments was not significantly increased RR 1.08 (95% CI 0.89-1.30. There was no difference in attendance using SMS reminders versus other reminders (RR 0.98, 95% CI 0.94-1.02, respectively. To address the limitation of the older search, we also reviewed more recent literature. CONCLUSIONS: The results for health care provider support interventions on diagnosis and management outcomes are generally consistent with modest benefits. Trials using mobile technology-based photos reported reductions in correct diagnoses when compared to

  14. Service Innovations

    DEFF Research Database (Denmark)

    Sørensen, Lene Tolstrup; Nicolajsen, Hanne Westh

    2010-01-01

    This article discusses the challenges in relation to an ongoing project named converged advanced mobile media platform (CAMMP), where all the different stakeholders need to have a saying in the service development for the upcoming rich, mobile broadcasting services....

  15. Effective process or dangerous precipice: qualitative comparative embedded case study with young people with epilepsy and their parents during transition from children’s to adult services

    OpenAIRE

    Lewis, Sheila A; Noyes, Jane

    2013-01-01

    Background Transition from children’s to adult epilepsy services is known to be challenging. Some young people partially or completely disengage from contact with services, thereby risking their health and wellbeing. We conducted a mixed-method systematic review that showed current epilepsy transition models enabling information exchange and developing self-care skills were not working well. We used synthesised evidence to develop a theoretical framework to inform this qualitative study. The ...

  16. HEALTHY BUSINESS FOR SMALL FIRMS IN THE REBIRTH OF A TRADITIONAL INDUSTRY : An Exploratory Study of the Influential Factors on Swedish Medical Service SMEs Internationalization Process

    OpenAIRE

    Petersson, Malin; Runsbech, Alexander

    2013-01-01

    The healthcare service sector has recently entered the global arena and many nations sectors has opened up for private initiatives, which is explained by the rapid development and structural changes within the industry. However, regardless of considerable interest in the area among academics, very little has been concluded in terms of investigating internationalization of healthcare related services. The purpose of this study is to contribute with an enriched understanding regarding how Swedi...

  17. Estimating the Reliability of Composite Web Services- Service Consumer Perspective

    Directory of Open Access Journals (Sweden)

    Dr.L. Arockiam

    2012-01-01

    Full Text Available Web services are playing a predominant role in today‟s business environment. Business process is implemented as composed web services. Different workflow patterns are available for web service composition. In a business environment, web services‟ availability has been identified as one of the key properties for service-oriented applications. Quality of Service (QoS, including reliability, has been identified by IEEE as a service consumer perceived property. Though numerous web services are evolving today, reliability of the web service is an important issue. In this paper, reliability estimation technique for atomic web service is proposed. And Aggregate reliability is estimated for basic workflow patterns for composite web service.

  18. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.

    Science.gov (United States)

    Liao, Hui; Toya, Keiko; Lepak, David P; Hong, Ying

    2009-03-01

    Extant research on high-performance work systems (HPWSs) has primarily examined the effects of HPWSs on establishment or firm-level performance from a management perspective in manufacturing settings. The current study extends this literature by differentiating management and employee perspectives of HPWSs and examining how the two perspectives relate to employee individual performance in the service context. Data collected in three phases from multiple sources involving 292 managers, 830 employees, and 1,772 customers of 91 bank branches revealed significant differences between management and employee perspectives of HPWSs. There were also significant differences in employee perspectives of HPWSs among employees of different employment statuses and among employees of the same status. Further, employee perspective of HPWSs was positively related to individual general service performance through the mediation of employee human capital and perceived organizational support and was positively related to individual knowledge-intensive service performance through the mediation of employee human capital and psychological empowerment. At the same time, management perspective of HPWSs was related to employee human capital and both types of service performance. Finally, a branch's overall knowledge-intensive service performance was positively associated with customer overall satisfaction with the branch's service. PMID:19271796

  19. 基于顾客导向的服务型制造企业过程质量研究%Process Quality Research on Customer-oriented Service Manufacturing Company

    Institute of Scientific and Technical Information of China (English)

    张忠; 金青; 丁兆国

    2013-01-01

    针对服务型制造的新特征,提出顾客导向的观点;在分析与传统制造在质量管理的区别基础上,运用过程方法,从顾客导向和企业内部价值链的角度分别对服务型制造企业的产品设计、采购、生产、销售及服务改进过程展开质量管理研究,探讨各个过程中质量管理的关注点,为现代服务型制造质量管理体系的研究引入新的思路和观点,也从企业层面进一步完善服务型制造的理论体系。%For the basis of the new feature of service manufacturing,the paper proposes a customer-oriented manufactur-ing idea. Based on the analysis of the quality management differences between service manufacturing and traditional manu-facturing,the paper improves the process of product design,purchasing,production,sale as well as the service separately for the service manufacturing company from the value chain angle by applying process approach,carries out the quality management research from the customer’ s participation angle and discusses the focus points of the quality management in each process. As a result it supplies a new idea in carrying out the quality management for the service manufacturing com-pany and further perfects the service manufacturing system at the enterprise level.

  20. 基于社区软件外包服务过程的质量评价方法%Service Quality Evaluation Method for Community-Based Software Outsourcing Process

    Institute of Scientific and Technical Information of China (English)

    姜慧敏; 刘英; 王忠杰; 刘曙

    2009-01-01

    Outsourcing software development to the community developers is a promising model to help reduce software development cost and improve development efficiency.In this paper,we present a method to evaluate the quality of service in the managing such community-based software outsourcing process. In the community-bascd software outsoureing service,a customer(e.g.,a software company)firstly releases the requirement and design specifications of a software system to the community,then the community helps to decompose the whole development tasks into a set of fine-grained tasks(including programming,designing test eases,testing,etc)and allocatee them to community developers(programmers,testers,project managers,etc).These service providers work to fulfill the tasks and submit results to the community.In this service,quality is quite important and it is necessary to evaluate the quality of both final submitted software entities and various development activities,to ensure that all the initial requirements have been completely and correctly accomplished. In our quality evaluation method,there are three types of objects whose service quality need to be evaluated,i.e.,products,behaviors and people.Specifically speaking,they are the deliverables(codes,testeases,test records)submitted by each service provider,the development process,and various community developers,respectively.For each type of the objects,we designed five dimensions ofquality indicators,i.e.time and efficiency,place and cost,quality of service content,resources and conditions,reputation and risk.A set of refined quality indicators is designed for each of the five dimensions. Aiming at each quality indicator,we put forward the corresponding measurement method,i.e.,quantitatively calculating the value of each quality indicator based on the original data automatically collected from the community platform and some subjective evaluation opinions from customers.Then,traditional AHP method is adopted to calculate the

  1. Dosimetry Service

    CERN Multimedia

    2004-01-01

    We wish to remind the people who are invited to the dosimetry service to exchange the new CERN dosimeter that the hours are from Monday to Friday 8.30 to 11.00 and 14.00 to 16.00. http://service-rp-dosimetry.web.cern.ch/service-rp-dosimetry/

  2. EFL In-service Yemeni Teachers’ Perceptions and Perspectives on the Importance of Teaching Stress and Intonation as Supra-segmental Features of Speech and Sound attributes to the Process of Comprehension: A Survey-Study

    OpenAIRE

    Rafiq Al-Shamiry; Ahmed M. S. Alduais

    2013-01-01

    Purposes: To obtain the EFL in-service Yemeni teachers’ perceptions and perspectives on the importance of teaching stress and intonation as supra-segmental features of speech and sound-attributes to the process of comprehension. Methods: 40 EFL teachers who were identified as in-service teachers in both public and private schools at IBB city, Yemen (20 Arts’ graduates and 20 Education’s graduates, both males and females) participated in this survey-study. A researcher-made questionnaire consi...

  3. Cooperation for Innovation in Services

    DEFF Research Database (Denmark)

    Pyka, Andreas; Schön, Benjamin; Windrum, Paul;

    development in service industries include the increasing modularization of services, the increasing importance of the introduction of novelties as well as new organizational forms for the division of labour between private and public actors in service innovation processes. In economics research so far is...... strongly biased towards innovation in manufacturing, only a few attempts exist to develop a self-contained economic theory of innovation for the service industries. The same can be said on economic research on the organization of innovation processes in the service industries. In public sector economics......PPin-Project places collaboration between public and private actors in service innovation processes central. To do this we develop in this working package a theory of public-private service innovation networks. For this purpose the literature on innovation processes and innovation networks is surveyed and...

  4. Integrated services

    International Nuclear Information System (INIS)

    Integrated services is the name given to several services grouped together under a single contract. Four key factors determine the success of integrated services projects: teamwork, common objectives, technology, and shared benefits. For oil companies, integration means smoother, more efficient operations by bringing service companies on board as part of the team. For the service industry, it means a radical change in the way business is conducted, taking on more responsibility in return for greater incentives. This article reviews the need for change and the approach Schlumberger has adopted to meet this challenge. 20 figs., 20 refs

  5. HİZMET YÖNETİMİNE YENİ BİR BAKIŞ:HMK STRATEJİK HİZMET YÖNETİMİ SÜRECİ-A NEW APPROACH TO STRATEGIC SERVICE MANAGEMENT: THE PMC STRATEGIC SERVICE MANAGEMENT PROCESS

    Directory of Open Access Journals (Sweden)

    Burçak ŞENTÜRK

    2012-01-01

    Full Text Available Teknolojinin takip edilmesi çok zor bir hızla ilerlediği ve değiştiği bir dünya düzeni içerisinde insanların algıları, beklentileri ve hayalleri de teknoloji ile paralel bir şekilde değişmektedir. Bu durumun etkilendiği sektörlerin başında hizmet sektörü gelmektedir. Hizmetin somut olmayan bir unsur olduğu göz önünde bulundurulduğunda, hizmetin somutlaştırıldığı bir ortamda yönetilmesi gerekliliği ortaya çıkmaktadır. Bu noktada literatürde hizmet ile ilgili olarak birçok yönetim süreci ortaya konulmuştur. Bu çalışma kapsamında da hizmetin verimli ve etkin bir şekilde yönetilmesini sağlayacak ve bunun doğal bir sonucu olarak da maksimum faydayı getirebilecek bir stratejik hizmet yönetimi süreci olan HMK Stratejik Hizmet Yönetimi Süreci geliştirilmiştir. HMK Stratejik Hizmet Yönetimi Süreci ismini, süreci oluşturan 3 temel aşamanın baş harflerinden almaktadır. Bu aşamalar, Hazırlık, Modelleme ve Kültür’dür. HMK Stratejik Hizmet Yönetimi Süreci’nin, hizmet yönetimini daha genel ve farklı bir yaklaşım ile ele alarak hizmet literatürüne yeni bir bakış açısı getirebileceği düşünülmektedir.-In the world order in which technology is developing and changing with a speed that cannot be followed, the perceptions, expectations and dreams of people are changing parallel with the technology. The service is the primary sector which is influenced by this condition. Service is an intangible element so the necessity of managing service within the process that service is being objectified comes up. At this point, lots of management processes about service have been produced in the literature. In this study, a strategic service management process which provides efficient and effective service management and maximum profit, has been developed. PMC Strategic Service Management Process took the name of PMC from the initials of its 3 major processes. These are, Preparation

  6. Focusing on customer service.

    Science.gov (United States)

    1996-01-01

    This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a

  7. Service catalog and catalog management tools

    OpenAIRE

    Jeran, Matic

    2011-01-01

    In my thesis I described what service catalog is and demonstrated the implementation of it. I focused on the service catalog as presented in ITIL. There are presented aspects of a service catalog within the process of service management as well as organizational, strategic and procedural aspects of a service catalog within the company. With the introduction of service-oriented architecture in the company, the number of services that companies offer substantially increase. In the introducti...

  8. A comparison of architecture types of services

    OpenAIRE

    Petrenko, О. О.

    2015-01-01

    This paper studies modern architectures of services systems SOA (service-oriented architecture) and EDA (event-driven architecture), their advantages and drawbacks, capabilities, and feasibility of constructing the unified service-oriented architecture EDSOA (event-driven service-oriented architecture). It is shown that events connect services by transferring the state of a business process from one service, which define and publish events, to other services, which are started by actual event...

  9. Building Services Requests Subsystem (BSRS)

    Data.gov (United States)

    Department of Transportation — Lotus Notes workflow application used for the submission, processing, tracking and reporting of building service related requiests. Enables regional office building...

  10. INCREASING THE QUALITY OF SERVICE : Case Service Desk

    OpenAIRE

    Åhlgren, Niklas

    2014-01-01

    The topic of this thesis was to study how service quality is formed and to use this outcome to improve the quality of an IT service desk. The goal was to bring value to the customers and to the company by orienting the service desk personnel towards better service quality. By giving the service desk personnel a better understanding of the business process, customer relationship management and service quality the employees would gain more insight in to their own importance when it comes to imp...

  11. Trusted Translation Services

    Science.gov (United States)

    Atif, Yacine; Serhani, Mohamed Adel; Campbell, Piers; Mathew, Sujith Samuel

    Administering multilingual Web sites and applications reliably, involves interconnected and multipart tasks, where trust in the involved parties and content translation sources is paramount. Published Web sites may reflect content from databases, content management systems and other repositories to manage related Web content. But a Web site mirrored wholly or selectively onto a target language version requires streamlined trusted processes. Traditionally, files are translated and transferred via FTP, e-mail, or other communication means. Similarly, translation instructions are communicated between involved parties through verbal instruction, e-mail, and instruction files lead to a variety of inconsistencies and lack of trust in the translation process. This paper proposes a Web service approach to streamline the translation processes and an integration of trust properties in the proposed translation Web services. Web Services have been instrumental in handling problems inherent to systems integration, allowing web-based systems to converse and communicate data automatically. The OASIS Translation Web Services Technical Committee has released a standard way for Web Services to serve the translation and localization business. This article proposes a framework to centralize translation services at a reputable source providing a workflow and a mechanism to quantify service trust. An implementation of the framework is also described in the context of a localization case study.

  12. Dosimetry Service

    CERN Multimedia

    2006-01-01

    Cern Staff and Users can now consult their dose records for an individual or an organizational unit with HRT. Please see more information on our web page: http://cern.ch/rp-dosimetry Dosimetry Service is open every morning from 8.30 - 12.00. Closed in the afternoons. We would like to remind you that dosimeters cannot be sent to customers by internal mail. Short-term dosimeters (VCT's) must always be returned to the Service after the use and must not be left on the racks in the experimental areas or in the secretariats. Dosimetry Service Tel. 7 2155 Dosimetry.service@cern.ch http://cern.ch/rp-dosimetry

  13. Management services

    International Nuclear Information System (INIS)

    The Management Services Section provides coordinated professional administrative services to the Fusion Energy Division (FED), allowing the work of technical professionals to be more fully concentrated in their areas of specialty. Services are provided in general administration, personnel, financial management, communications (including text and graphics generation), management information, library, safety, quality assurance, and nonprogrammatic engineering services. Highlights of the past year included adoption of the Procurement Module in the FED Management Information System (MIS) for use by the entire Laboratory, completion of the Personnel Module of the MIS, greatly increased personnel recruiting activity, and increased industrial subcontracting activity

  14. MANAGING SERVICE QUALITY – SERVQUAL METHOD: STRENGTHS AND WEAKNESSES

    OpenAIRE

    Monika Kozerska

    2007-01-01

    In this paper I give a short overview about measuring service quality. For services, the assessment of quality is made during the service delivery process, I which usually takes place with an encounter between a customer and a service contact person. Customer satisfaction with service quality can be defined by comparing perceptions of service received with expectations of service desired.

  15. ACCOUNTING SERVICES MANAGEMENT

    OpenAIRE

    Elena Ioniță

    2012-01-01

    Accounting services are mainly used by small or medium-sized companies that do not have their own accounting departments, records being performed by specialized firms which cater to several customers. The role of accounting is to provide a series of information necessary to back up significant decisions. Thus, the information provided by the accounting service are the basis of the decision making process both inside and outside the company. Accounting has to be understood as an information sy...

  16. Approaching Service Innovation Patterns

    OpenAIRE

    Nagy, Andrea

    2013-01-01

    The present paper aims at analyzing the types of innovation in the field of services. First, the concept of innovation is defined and second, field literature is reviewed from the perspective of service innovation. The main types of innovation are identified based on several attempts at defining innovation, the most notable being Schumpeter’s. Thus, it is possible to approach concepts such as product and process innovation, incremental and radical innovation. Another aim has been to regard se...

  17. Ecosystems Services Valuation

    OpenAIRE

    Spash, Clive L.

    2008-01-01

    Ecosystems are being characterised as goods and services to allow their valuation in monetary terms. This follows an orthodox economic approach to environmental values, but is also being undertaken by ecologists and conservation biologist. There appears a lack of clarity and debate as to the model of human behaviour, specific values and decision process being adopted. Arguments for ecosystems service valuation are critically appraised and the case for a model leading to value pluralism is pre...

  18. Programming NET Web Services

    CERN Document Server

    Ferrara, Alex

    2007-01-01

    Web services are poised to become a key technology for a wide range of Internet-enabled applications, spanning everything from straight B2B systems to mobile devices and proprietary in-house software. While there are several tools and platforms that can be used for building web services, developers are finding a powerful tool in Microsoft's .NET Framework and Visual Studio .NET. Designed from scratch to support the development of web services, the .NET Framework simplifies the process--programmers find that tasks that took an hour using the SOAP Toolkit take just minutes. Programming .NET

  19. Approaching Service Innovation Patterns

    Directory of Open Access Journals (Sweden)

    Andrea NAGY

    2013-06-01

    Full Text Available The present paper aims at analyzing the types of innovation in the field of services. First, the concept of innovation is defined and second, field literature is reviewed from the perspective of service innovation. The main types of innovation are identified based on several attempts at defining innovation, the most notable being Schumpeter’s. Thus, it is possible to approach concepts such as product and process innovation, incremental and radical innovation. Another aim has been to regard service innovation as a standout type of innovation.

  20. Therapy Services.

    Science.gov (United States)

    Austin Independent School District, TX.

    Reviewed are the goals and activities of the therapy services in the Austin Early Childhood Special Education Program. Specific sections detail activities for speech therapy (such as diagnostic assessment, habilitation, consultation, and reporting procedures), occupational therapy (including identification and assessment, and services to children,…