WorldWideScience

Sample records for academic library services

  1. Libraries for users services in academic libraries

    CERN Document Server

    Alvite, Luisa

    2010-01-01

    This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools.studies the role of the university library in the new educational environment of higher educationrethinks libraries in academic contextredefines roles for academic libraries

  2. Service Innovation In Academic Libraries

    DEFF Research Database (Denmark)

    Scupola, Ada; Nicolajsen, Hanne Westh

    2010-01-01

    Purpose – The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what these user roles are. Design/methodology/approach – The article first reviews the literature focusing on innovation, new product...... development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. Findings – Results from the case study show that academic libraries...... are making some attempts to draw on customers in service innovations and not only rely on management and employees. The main conclusion is that there are unexplored possibilities for customer involvement in library service innovations. Research limitations/implications – One limitation relates...

  3. Outreach services in academic and special libraries

    CERN Document Server

    Katz, Linda S

    2013-01-01

    Discover innovative outreach services you can implement for your library! Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and special librarians who describe a wide array of successful outreach programs that are in place throughout the country. This valuable tool introduces professional librarians and library science students and faculty to current and highly innovative mod

  4. Research data services in academic libraries: the essential list

    OpenAIRE

    Doñate-Cifuentes, Ana; Peset, Fernanda; Ferrer-Sapena, Antonia; García, Consol

    2016-01-01

    Study about research data services in academic library settings (America and Europe). The aim of our work is to build a list with the essential data services for the small libraries with a little budget, and describe the European situation.

  5. Research Data Services in European Academic Research Libraries

    OpenAIRE

    Tenopir, Carol; Talja, Sanna; Horstmann, Wolfram; Late, Elina; Hughes, Dane; Pollock, Danielle; Schmidt,Birgit; Baird, Lynn; Sandusky, Robert J.; Allard, Suzie

    2017-01-01

    Research data is an essential part of the scholarly record, and management of research data is increasingly seen as an important role for academic libraries. This article presents the results of a survey of directors of the Association of European Research Libraries (LIBER) academic member libraries to discover what types of research data services (RDS) are being offered by European academic research libraries and what services are planned for the future. Overall, the survey found that librar...

  6. User Preferences in Reference Services: Virtual Reference and Academic Libraries

    Science.gov (United States)

    Cummings, Joel; Cummings, Lara; Frederiksen, Linda

    2007-01-01

    This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this research demonstrates that many within the academic community are open to the idea of chat-based reference or using chat for…

  7. Digital reference service: trends in academic health science libraries.

    Science.gov (United States)

    Dee, Cheryl R

    2005-01-01

    Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an approximately 6% increase over the 25 libraries (21%) located in 2002. Trends in digital reference services in academic health science libraries were derived from the exploration of academic health science library Web sites and from digital correspondence with academic health science library personnel using e-mail and chat. This article presents an overview of the current state of digital reference service in academic health science libraries.

  8. Collaborative Real-time Digital Reference Services in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Shiao-Feng Su

    2004-03-01

    Full Text Available The real-time digital reference service is valued by most academic librarians in United States. To make the collaborative real-time digital reference service viable in academic library service, the libraries need to understand the information seeking behavior of potential users and to train the staff well. The participating libraries also need to coordinate the following issues in advance: quality control, question routing, network standards, cultural and political sensitivities, communication, copyright, and marketing. [Article content in Chinese

  9. Embedded Services in Chinese Academic Libraries

    Science.gov (United States)

    Si, Li; Xing, Wenming; Zhou, Limei; Liu, Sha

    2012-01-01

    Embedded librarianship service describes the practice of librarians integrating actively into the user's environment, rather than remaining in the library to await requests for service. This paper examines the concept of embedded service in the recent literature, within the past 5 years. It reports on a survey of embedded service in Chinese…

  10. Virtual Reference Service in Academic Libraries in West Africa

    Science.gov (United States)

    Sekyere, Kwabena

    2011-01-01

    As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

  11. Personalized Boutique Service: Critical to Academic Library Success?

    Science.gov (United States)

    Tilley, Elizabeth

    2013-01-01

    An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…

  12. Changing Services and Space at an Academic Library

    Science.gov (United States)

    Bradigan, Pamela S.; Rodman, Ruey L.

    2006-01-01

    This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and…

  13. The Postmodern Condition: Students, the Web, and Academic Library Services.

    Science.gov (United States)

    Harley, Bruce; Dreger, Megan; Knobloch, Patricia

    2001-01-01

    Proposes a framework for academic libraries to use for the reevaluation of reference and bibliographic instruction services that focuses on student attitudes and the World Wide Web. Discusses the postmodern condition that is characterized by consumerism, superficiality, and knowledge fragmentation, and considers how academic librarians can…

  14. resource sharing activities in academic libraries services

    African Journals Online (AJOL)

    similar cases and to exchange experiences and information with colleagues from other libraries. The main ... requested for materials the library does not have in stock,. • The library made .... and secondary bibliography series (French, 1990).

  15. Collections Digitization Framework: A Service-oriented Approach to Digitization in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Karim Tharani

    2012-12-01

    Full Text Available With advances in information technologies, academic libraries are now in a position to offer collections digitization services beyond campus communities. By mobilizing digitization to off-campus communities, academic libraries can reposition themselves as responsive and relevant in the face of a changing digital services landscape. This will also help academic libraries create unique opportunities to access and share hidden knowledge embedded within local and remote communities with rich intellectual traditions. This article proposes a service-oriented framework for academic libraries to reimagine and mobilize collections digitization as part of broader library services. The proposed Collections Digitization Framework is based on the Service Framework for Digital Libraries developed by the Digital Library Federation, whereby digitization activities have been formalized into discrete processes and functions. The issues and challenges that academic libraries may face in mobilizing digitization services are also discussed in the context of a collaborative community digitization initiative undertaken by two Canadian academic libraries.

  16. Marketing Academic Libraries

    Science.gov (United States)

    Mallon, Melissa, Ed.

    2013-01-01

    Ask any academic librarian if marketing their library and its services is an important task, and the answer will most likely be a resounding "yes!" Particularly in economically troubled times, librarians are increasingly called upon to promote their services and defend their library's worth. Since few academic libraries have in-house marketing…

  17. Marketing Academic Libraries

    Science.gov (United States)

    Mallon, Melissa, Ed.

    2013-01-01

    Ask any academic librarian if marketing their library and its services is an important task, and the answer will most likely be a resounding "yes!" Particularly in economically troubled times, librarians are increasingly called upon to promote their services and defend their library's worth. Since few academic libraries have in-house marketing…

  18. Database search services as a basic service in academic health sciences libraries.

    OpenAIRE

    Jankowski, T A; Martin, E. R.

    1994-01-01

    Mediated search services, usually offered for a fee, are commonplace in academic health sciences libraries. At the same time, users of these services have numerous self-service options available to them; for example, CD-ROMs and locally mounted databases. In keeping with its philosophy of access to rather than ownership of information, the University of Washington Health Sciences Library and Information Center (HSLIC) changed its policy from charging clients for mediated searching to offering...

  19. Academic Libraries, 2000. E.D. Tabs.

    Science.gov (United States)

    Carey, Nancy; Justh, Natalie M.; Williams, Jeffrey W.

    This report discusses the state of academic libraries in 2000. It defines "academic library" as well as discusses library services, library collections, library staff, library expenditures, and electronic services. (Author/AMT)

  20. A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites

    Science.gov (United States)

    Dee, Cheryl; Allen, Maryellen

    2006-01-01

    Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…

  1. A Survey of the Usability of Digital Reference Services on Academic Health Science Library Web Sites

    Science.gov (United States)

    Dee, Cheryl; Allen, Maryellen

    2006-01-01

    Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that…

  2. Academic Libraries

    Science.gov (United States)

    Library Journal, 1970

    1970-01-01

    Building data is given for the following academic libraries: (1) Rosary College, River Forest, Illinois; (2) Abilene Christian College, Abilene, Texas; (3) University of California, San Diego, La Jolla, California. (MF)

  3. Changing the Concept and Measure of Service Quality in Academic Libraries.

    Science.gov (United States)

    Nitecki, Danuta A.

    1996-01-01

    The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

  4. Working Paper on Staffing, Services and Organization of Reference Departments in Large Academic Libraries.

    Science.gov (United States)

    Watson, Paula D.; Landis, Martha

    Data from 43 responses to a questionnaire distributed to the academic members of the RASD Discussion Group in Reference Services in Large Research Libraries are summarized in tables. The purpose of the survey was to reflect patterns of staff size, services, and organization in reference departments in large academic libraries. The tables present…

  5. Activity-Based Costing in User Services of an Academic Library.

    Science.gov (United States)

    Ellis-Newman, Jennifer

    2003-01-01

    The rationale for using Activity-Based Costing (ABC) in a library is to allocate indirect costs to products and services based on the factors that most influence them. This paper discusses the benefits of ABC to library managers and explains the steps involved in implementing ABC in the user services area of an Australian academic library.…

  6. Research data services in academic libraries: Data intensive roles for the future?

    Science.gov (United States)

    Tenopir, Carol; Hughes, Dane; Allard, Suzie; Frame, Mike; Birch, Ben; Sandusky, Robert; Langseth, Madison L.; Lundeen, Andrew

    2015-01-01

    Objectives: The primary objectives of this study are to gauge the various levels of Research Data Service academic libraries provide based on demographic factors, gauging RDS growth since 2011, and what obstacles may prevent expansion or growth of services.

  7. Three-Dimensional (3-D Scanning Within Academic Libraries: Exploring and Considering a New Public Service

    Directory of Open Access Journals (Sweden)

    Jason A. Reuscher

    2014-05-01

    Full Text Available The article discusses the creation of a three-dimensional (3-D scanning service within an academic library. Academic libraries generally offer two-dimensional (2-D or flatbed scanning to their patrons—why not 3-D scanning? Inspired by the routine use of the former, the author investigates the reasoning for offering as a service the latter, defining what it is from a library and information science perspective, how it complements the digital repository and digital scholarship projects being supported within academic libraries, and why libraries should consider it as a public service independently from 3-D printing. A technical description of the scanning equipment and an informal, qualitative account are given from experience using a NextEngine 3-D scanner within an academic library, highlighting some of the challenges and opportunities that such a technology might present. Normal 0 false false false EN-US X-NONE X-NONE

  8. Marketing of Academic Library Services through Social Networking Sites: Implications of Electronic Word-of-Mouth

    Science.gov (United States)

    Siddike, Md. Abul Kalam; Kiran, K.

    2015-01-01

    The main objective of this study is to investigate the perceptions of academic librarians towards the marketing of library services through social networking sites (SNSs) and their understanding of using electronic word-of-mouth (eWOM) as a marketing tool in academic libraries. This study follows a qualitative data-gathering approach of structured…

  9. Marketing of Academic Library Services through Social Networking Sites: Implications of Electronic Word-of-Mouth

    Science.gov (United States)

    Siddike, Md. Abul Kalam; Kiran, K.

    2015-01-01

    The main objective of this study is to investigate the perceptions of academic librarians towards the marketing of library services through social networking sites (SNSs) and their understanding of using electronic word-of-mouth (eWOM) as a marketing tool in academic libraries. This study follows a qualitative data-gathering approach of structured…

  10. Maximizing Academic Library Collections: Measuring Changes in Use Patterns Owing to EBSCO Discovery Service

    Science.gov (United States)

    Calvert, Kristin

    2015-01-01

    Despite the prevalence of academic libraries adopting web-scale discovery tools, few studies have quantified their effect on the use of library collections. This study measures the impact that EBSCO Discovery Service has had on use of library resources through circulation statistics, use of electronic resources, and interlibrary loan requests.…

  11. Maximizing Academic Library Collections: Measuring Changes in Use Patterns Owing to EBSCO Discovery Service

    Science.gov (United States)

    Calvert, Kristin

    2015-01-01

    Despite the prevalence of academic libraries adopting web-scale discovery tools, few studies have quantified their effect on the use of library collections. This study measures the impact that EBSCO Discovery Service has had on use of library resources through circulation statistics, use of electronic resources, and interlibrary loan requests.…

  12. Planning and Implementing a 3D Printing Service in an Academic Library

    Science.gov (United States)

    Gonzalez, Sara Russell; Bennett, Denise Beaubien

    2014-01-01

    Initiating a 3D printing service in an academic library goes beyond justification of its value and gaining the necessary library and administrative support. Additional aspects such as policies, environmental safety, training, publicizing, maintenance, and scope of service must be considered. This article provides a guide to developing a 3D print…

  13. Planning and Implementing a 3D Printing Service in an Academic Library

    Science.gov (United States)

    Gonzalez, Sara Russell; Bennett, Denise Beaubien

    2014-01-01

    Initiating a 3D printing service in an academic library goes beyond justification of its value and gaining the necessary library and administrative support. Additional aspects such as policies, environmental safety, training, publicizing, maintenance, and scope of service must be considered. This article provides a guide to developing a 3D print…

  14. Academic Library Use of NTIS: Suggestions for Services and Core Collections.

    Science.gov (United States)

    McClure, Charles R.; Hernon, Peter

    Intended to assist academic librarians and other information professionals in better exploiting the information resources available through the National Technical Information Service (NTIS), this two-part manual offers practical suggestions and strategies for making NTIS information services and products available through academic libraries.…

  15. The Cost of Library Services: Activity-Based Costing in an Australian Academic Library.

    Science.gov (United States)

    Robinson, Peter; Ellis-Newman, Jennifer

    1998-01-01

    Explains activity-based costing (ABC), discusses the benefits of ABC to library managers, and describes the steps involved in implementing ABC in an Australian academic library. Discusses the budgeting process in universities, and considers benefits to the library. (Author/LRW)

  16. Quality and the academic library reviewing, assessing and enhancing service provision

    CERN Document Server

    2016-01-01

    Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.

  17. Virtual Reference Service in Academic Libraries: a Case Study of the Libraries of IIMs and IITs in India

    OpenAIRE

    Maharana, Bulu; Panda, Krushna Chandra

    2005-01-01

    The paper introduces the concept of Virtual Reference Service (VRS) in academic libraries. The survey investigates into the state of VRS in the libraries of premier educational institutions, the IIMs and IITs in India. The study reveals that although a remarkable advancement in the automation and electronic access to information has been achieved in these libraries, there is a long way ahead to march towards the establishment of standard VRS at par with similar institutions in developed count...

  18. Non-use of Library Services by Students in a UK Academic Library

    Directory of Open Access Journals (Sweden)

    Lisa Toner

    2008-06-01

    Full Text Available Objective – This study examined low or non-use of the library at St. Martin’s College, UK and determined the possible reasons for this. Additionally, this study investigated the other sources of information non-users were accessing. The results were then fed into the library’s future strategic planning cycle. Methods – Using data from the TALIS management system, a postal survey was distributed to students who registered as low or non-users. Non-users were considered a hard-to-reach target group, and a further classroom-based survey was administered.Results – The findings showed that students in part-time and distance learning courses were the largest group of non-users. Other factors influencing non-use included the purchase of books, use of the Internet, and a lack of awareness of services available.Conclusions – The library service needs to target non-traditional student groups, particularly those taught off-campus, with innovative induction techniques. This survey highlighted the need to embed information skills teaching into the curriculum and a recent restructure of the department has enabled this to happen with a more focused approach to academic liaisonship.

  19. Academic Libraries in Japan

    Science.gov (United States)

    Cullen, Rowena; Nagata, Haruki

    2008-01-01

    Academic libraries in Japan are well resourced by international standards, and support Japan's internationally recognized research capability well, but there are also ways in which they reflect Japan's strong bureaucratic culture. Recent changes to the status of national university libraries have seen a new interest in customer service, and…

  20. Academic Libraries in Japan

    Science.gov (United States)

    Cullen, Rowena; Nagata, Haruki

    2008-01-01

    Academic libraries in Japan are well resourced by international standards, and support Japan's internationally recognized research capability well, but there are also ways in which they reflect Japan's strong bureaucratic culture. Recent changes to the status of national university libraries have seen a new interest in customer service, and…

  1. The Value of Academic Libraries: Library Services as a Predictor of Student Retention

    Science.gov (United States)

    Murray, Adam; Ireland, Ashley; Hackathorn, Jana

    2016-01-01

    This study examined the predictive relationship between library use by individual students and their retention status in university settings. The methodology builds on a small number of previous studies to examine library use at the individual level to determine if use of specific library services is predictive of retention for freshmen and…

  2. Mobile technology and academic libraries innovative services for research and learning

    CERN Document Server

    Canuel, Robin

    2017-01-01

    In seventeen chapters ranging from A Mobile-First Library Site Redesign to Mobile Technology Support for Field Research to Virtual Reality Library Environments, Mobile Technology and Academic Libraries explores how librarians around the world are working to adapt their spaces, collections, teaching, and services to the new possibilities presented by mobile technology. This is a detailed and thorough examination of technology that's emerging now and how to incorporate it into your library to help the students and researchers of both today and tomorrow.

  3. Positive Correlation Between Academic Library Services and High-Impact Practices for

    Directory of Open Access Journals (Sweden)

    Saori Wendy Herman, MLIS, AHIP

    2016-03-01

    Full Text Available Objective – To investigate the perceived alignment between academic library services and high-impact practices (HIPs that affect student retention. Design – Survey questionnaire. Setting – Public comprehensive universities in the United States of America with a Carnegie classification of master’s level as of January 2013. Subjects – 68 library deans or directors out of the 271 who were originally contacted. Methods – The author used Qualtrics software to create a survey based on the HIPs, tested the survey for reliability, and then distributed it to 271 universities. Library services were grouped into 1 of 3 library scales: library collection, library instruction, or library facilities. The survey consisted of a matrix of 10 Likert-style questions addressing the perceived level of alignment between the library scales and the HIPs. Each question provided an opportunity for the respondent to enter a “brief description of support practices” (p 477. Additional demographic questions addressed the years of experience of the respondent, undergraduate student enrollment of the university, and whether librarians held faculty rank. Main Results – The author measured Pearson correlation coefficients and found a positive correlation between the library scales and the HIPs. All three library scales displayed a moderately strong positive correlation between first-year seminars and experiences (HIP 1, common intellectual experiences (HIP 2, writing-intensive courses (HIP 4, undergraduate research (HIP 6, diversity and global learning (HIP 7, service learning and community-based learning (HIP 8, internships (HIP 9, and capstone courses and projects (HIP 10. The library collections scale and library facilities scale displayed a moderately strong correlation with learning communities (HIP 3 and collaborative assignments and projects (HIP 5. The library instruction scale displayed a strong positive correlation with HIP 3 and a very strong

  4. Re-Engineering Academic Library Services: The Case of the Technical Knowledge Center & Library of Denmark.

    Science.gov (United States)

    Bjoernshauge, Lars

    The traditional mode of operation of academic libraries is in crisis due to a combination of zero growth funding, rapidly escalating pricing on information resources (especially scientific journals), necessary investments in technology and human resource development, and increasing customer expectations. These issues are addressed as they relate…

  5. International Students' Perception of Library Services and Information Resources in Chinese Academic Libraries

    Science.gov (United States)

    Nzivo, Charles N.; Chuanfu, Chen

    2013-01-01

    With the growth of international student enrollment in Chinese universities, user perception has become an area of developing research in academic libraries. China's policy of opening up has led to the education and economic reforms allowing major universities to enroll international students. These changes have created an increasing need for…

  6. A Survey and Empirical Study of Virtual Reference Service in Academic Libraries

    Science.gov (United States)

    Mu, Xiangming; Dimitroff, Alexandra; Jordan, Jeanette; Burclaff, Natalie

    2011-01-01

    Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.

  7. Assessment of Service Desk Quality at an Academic Health Sciences Library.

    Science.gov (United States)

    Blevins, Amy E; DeBerg, Jennifer; Kiscaden, Elizabeth

    2016-01-01

    Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.

  8. Academic Medical Library Services Contribute to Scholarship in Medical Faculty and Residents

    Directory of Open Access Journals (Sweden)

    Peace Ossom Williamson

    2017-09-01

    Full Text Available A Review of: Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016. The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3, 259-265. http://dx.doi.org/10.1080/02763869.2016.1189778 Abstract Objective – To assess the impact of academic medical library services and resources on information-seeking behaviours during the academic efforts of medical faculty and residents. Design – Value study derived from a 23-item survey. Setting – Public medical residency program and training hospital in Tennessee, USA. Subjects – 433 faculty and residents currently employed by or completing residency in an academic medical centre. Methods – Respondents completed a 23-question survey about their use of library resources and services in preparation for publishing, presenting, and teaching. The library services in the survey included literature searches completed by librarians and document delivery for preparation of publications, presentations, and lecture material. The survey also included questions about how resources were being accessed in preparation for scholarship. The survey sought information on whether respondents published articles or chapters or presented papers or posters in the previous three years. If respondents answered in the affirmative to one of the aforementioned methods of scholarship, they were provided with further questions about how they access library resources and whether they sought mediated literature search and document delivery services in preparation for their recent presentations and publications. The survey also included questions concerning what types of scholarly activity prompt faculty and residents to use online library resources. Main Results – The study was provided to 433 subjects, including 220 faculty and 213 residents, contacted through an email distribution list. The response rate to the

  9. Envisioning future academic library services initiatives, ideas and challenges

    CERN Document Server

    McKnight, Sue

    2010-01-01

    There are huge challenges facing the library and information science profession. Librarians need to be 'blended professionals' who can take their professional skills and experience, and adapt them to different business models and strategic challenges. This work intends to stimulate strategic and innovative thinking and questions the status quo.

  10. Libraries across Land and Sea: Academic Library Services on International Branch Campuses

    Science.gov (United States)

    Green, Harriett

    2013-01-01

    This preliminary study explores how library services are offered at the international branch campuses of U.S. institutions of higher education, including librarians' experiences, challenges faced, and collaborations with the home U.S. institutions. The data from a Web survey distributed to international branch campus librarians, a conducted…

  11. The academic library network

    Directory of Open Access Journals (Sweden)

    Jacek Wojciechowski

    2012-01-01

    Full Text Available The efficiency of libraries, academic libraries in particular, necessitates organizational changes facilitating or even imposing co-operation. Any structure of any university has to have an integrated network of libraries, with an appropriate division of work, and one that is consolidated as much as it is possible into medium-size or large libraries. Within thus created network, a chance arises to centralize the main library processes based on appropriate procedures in the main library, highly specialized, more effective and therefore cheaper in operation, including a co-ordination of all more important endeavours and tasks. Hierarchically subordinated libraries can be thus more focused on performing their routine service, more and more frequently providing for the whole of the university, and being able to adjust to changeable requirements and demands of patrons and of new tasks resulting from the new model of the university operation. Another necessary change seems to be a universal implementation of an ov rall programme framework that would include all services in the university’s library networks.

  12. Trend analysis of journal metrics: a new academic library service?

    OpenAIRE

    Kokol, Peter

    2017-01-01

    Objective Temporal trends in source normalized impact per paper (SNIP) values for the three top-ranking nursing journals were analyzed and compared to explore whether predicting future SNIP values based on trend analysis could be an innovative service provided by librarians. Methods The International Journal of Nursing Studies, Journal of Nursing Scholarship, and Journal of Advanced Nursing were the three top-ranked nursing journals according to 2015 SNIP values. SNIP values for the selected ...

  13. E-Books and New Library Service Models: An Analysis of the Impact of E-Book Technology on Academic Libraries.

    Science.gov (United States)

    Jantz, Ronald

    2001-01-01

    Analyzes the implications of electronic book technology (e-books) on academic libraries. Discusses new business models for publishers, including self-publishing, Internet publishing, and partnerships with libraries as publishers; impact on library services, including cataloging, circulation, and digital preservation; user benefits; standards;…

  14. Trend analysis of journal metrics: a new academic library service?

    Science.gov (United States)

    Kokol, Peter

    2017-07-01

    Temporal trends in source normalized impact per paper (SNIP) values for the three top-ranking nursing journals were analyzed and compared to explore whether predicting future SNIP values based on trend analysis could be an innovative service provided by librarians. The International Journal of Nursing Studies, Journal of Nursing Scholarship, and Journal of Advanced Nursing were the three top-ranked nursing journals according to 2015 SNIP values. SNIP values for the selected journals were retrieved from the Scopus database, and extracted data were exported to Joinpoint trend analysis software to perform trend analysis. The trend in SNIP values for the International Journal of Nursing Studies was the most stable and positive, whereas the trend in SNIP values for the Journal of Advanced Nursing was the most negative. The annual percentage change of the most recent trend line, which is the best indicator for predicting future SNIP values, was the largest for the International Journal of Nursing Studies. Predictions of journal metrics based on statistical joinpoint regression may not be completely accurate. Using this technique, however, a librarian can reasonably claim which journal will retain or even improve its prestige in the future and thus safely advise prospective authors on where to publish their research.

  15. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service*†

    Science.gov (United States)

    Crossno, Jon E.; Berkins, Brenda; Gotcher, Nancy; Hill, Judith L.; McConoughey, Michelle; Walters, Mitchel

    2001-01-01

    Objectives: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. Methods: Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. Results: Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. Conclusions: ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas. PMID:11337948

  16. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service*†

    OpenAIRE

    2001-01-01

    Objectives: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health...

  17. Circulation Policies in Academic Medical Libraries: A Comparative Study of Allocation Strategies, Demographic Analysis, Service Offerings, and Implications for Practice

    Science.gov (United States)

    Whitehead, Michele L.; Gutierrez, Laura; Miller, Melody

    2014-01-01

    The purpose of this study is to gain an understanding of current academic medical library circulation polices and examine methods libraries utilize to meet patron needs. Key informants were selected from five states. Statistics regarding financial practices, users, services, space access, and circulation practices were collected via survey…

  18. Building a Peer-Learning Service for Students in an Academic Library

    Science.gov (United States)

    O'Kelly, Mary; Garrison, Julie; Merry, Brian; Torreano, Jennifer

    2015-01-01

    Academic libraries are well lauded for offering supportive spaces for students' self-directed study, and significant resources are dedicated to librarian instruction in the classroom. What many academic libraries lack, however, is a middle ground, a routine way for students to help one another using best practices in peer-to-peer learning theory.…

  19. Training of Library Assistants in Academic Library

    Directory of Open Access Journals (Sweden)

    Itunu A. Bamidele

    2013-09-01

    Full Text Available The purpose of this research is to identify the need to train and retrain library assistants in academic libraries. The researchers however used Babcock University Library to ascertain the impacts of training of library assistants. A descriptive design was adopted for this study. A total enumeration sampling method was used. The instrument used for data collection was a structured questionnaire. The population was made up of 30 respondents who were library assistants at the Babcock University Library, Nigeria. A total number of 30 questionnaires were administered. All the questionnaires were retrieved and were found useful giving a return rate of 100% used for this study. The result shows that library assistants were not given training in the area of system management and web searching. In addition, 27 (90% of the respondents agreed that training will enhance their job performance while 30 (100% of the respondents agreed that training will improve their skills to support library users in searching for information electronically. Based on the findings the researchers recommend that library assistants should be trained on electronic information technology usage as this will impact the overall service delivery in meeting the goals of the academic library.

  20. Library Reference Services.

    Science.gov (United States)

    Miller, Constance; And Others

    1985-01-01

    Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

  1. Library Automation Software Packages used in Academic Libraries of Nepal

    OpenAIRE

    Sharma (Baral), Sabitri

    2007-01-01

    This thesis presents a comparative assessment of the library automation software packages used in Nepalese academic libraries. It focuses on the evaluation of software on the basis of certain important checkpoints. It also highlights the importance of library automation, library activities and services.

  2. Health Sciences Libraries Forecasting Information Service Trends for Researchers: Models Applicable to All Academic Libraries

    Science.gov (United States)

    Cain, Timothy J.; Cheek, Fern M.; Kupsco, Jeremy; Hartel, Lynda J.; Getselman, Anna

    2016-01-01

    To better understand the value of current information services and to forecast the evolving information and data management needs of researchers, a study was conducted at two research-intensive universities. The methodology and planning framework applied by health science librarians at Emory University and The Ohio State University focused on…

  3. Maximising the potential of social media to deliver academic library ...

    African Journals Online (AJOL)

    Maximising the potential of social media to deliver academic library services to ... that academic libraries in Kenya are currently using Facebook, WhatsApp, ... The Technical University of Kenya library, social media, social media marketing ...

  4. Reference Services in Australian Academic Libraries are Becoming More Multifaceted, A Review of: Burke, L. “Models of Reference Services in Australian Academic Libraries.” Journal of Librarianship and Information Science 40.4 (2008: 269‐86.

    Directory of Open Access Journals (Sweden)

    David Herron

    2009-09-01

    Full Text Available Objective – To investigate the current organizational models for reference work in Australian academic libraries, and how these reference services are staffed.Design – Mixed methods.Setting – Academic universities in Australia.Subjects – Forty Council of Australian University Librarians (CAUL member libraries.Methods – A literature study was undertaken to (1 find a definition of reference services and (2 explore the development of reference service models over time. Statistics from the CAUL member libraries were studied for trends in student population and number of academic and library staff. A web‐based survey, with questions based on the findings in the literature study, was then distributed to the 40 Australian university libraries in 2006. Respondents were asked when the library commenced different reference services in five areas: formats in which the library received and responded to reference queries, information literacy, subject specialization, liaison activities, and collection development. Respondents also answered questions about the organization of the reference department, including: whether they had a separate or integrated model; the size of the reference collections; if they had a librarian dedicated to supporting students studying in remote or distant mode; if the interlibrary loans department was part of the suite of reference services; and if they had a mission or statement of purpose for their reference services department.Main Results – Based on the literature study, the working definition of reference services (1 for the project was “all activities which assist in providing relevant and appropriate information services to patrons” (270, including:•All interactions with patrons to assist them in their searches for information in all media types.•All training by librarians of patrons to be able to access information for themselves.•Activities to help the library stay informed of relevant developments

  5. Digital Scholarly Publishing and Archiving Services by Academic Libraries: Case Study of the University of Patras

    Directory of Open Access Journals (Sweden)

    Panos Georgiou

    2010-09-01

    Full Text Available During the last years, dramatic changes in the electronic publishing landscape have created new roles and changed the traditional ones. Presently, some libraries have capitalised on their experience and knowledge in information technology and electronic publishing to undertake such activities, while at the same time they spearhead the campaign for Open Access spreading within academic communities. The Library & Information Centre (LIC of the University of Patras (UoP, Greece, has been playing an active role in promoting Open Access (OA in Greece. Since 2007, LIC has been experimenting with OA publishing practices and tools within the framework of various R&D projects. Two of the major results of these efforts are the ‘Pasithee’ e-publishing platform and the ‘Dexamene’ digital archive for Greek scholarly journals. Both platforms are based on OJS-Open Journal Systems e-publishing software. The two facilities were appropriately modified to meet the LIC’s publishing and archiving requirements respectively. Currently two journals are being hosted on each platform and all four are from the Humanities. The LIC is negotiating with more publishers and editorial teams to host their journals. In this article we focus on: - technical and managerial key issues of the development and operation phases, - services and procedures, - the business model, - technological, procedural and legal issues and problems that were encountered when working together with publishers, editors and authors, and - future plans for improving and upgrading our e-publishing services into an integrated institutional platform to cover all kinds of publications and data types (monographs, conference proceedings, teaching material, bulletins, magazines etc.. The article concludes with a succinct presentation of the Directory of Greek Digital Resources, a pilot infrastructure developed by the LIC which indexes and presents digital publishing initiatives in Greece and aims to

  6. erceptions of U.S. Academic Library Services of First-year Graduate Students from Taiwan—A Photo-elicitation Study

    Directory of Open Access Journals (Sweden)

    Shao-Chen Lin

    2005-12-01

    Full Text Available In this study investigating international students’ perceptions of U.S. academic libraries, a qualitative method, photo-elicitation, is for the first time used to study how previous library experiences influence international students’ current perceptions of U.S. academic libraries. This study focuses on four dimensions of library service including access to information, affect of service, library as place, and personal control; these four dimensions are adapted from the LibQUAL+™, a web-based survey tool used among academic libraries for measuring users’ perceptions of library services.Five first-year graduate students from Taiwan were interviewed about how they perceived the library services of Center for Instructional Materials and Computing (CIMC, an academic library serving the students and faculty of School of Education at the University of Wisconsin, Madison. The findings of this study confirm the findings of previous studies both on international students’ in U.S. academic libraries and on photo-elicitation studies, and add empirical examples and insights for the claims in the limited body of research on international students in U.S. academic libraries. [Article content in Chinese

  7. Measuring the Economic Value of the Electronic Scientific Information Services in Portuguese Academic Libraries

    Science.gov (United States)

    Melo, Luiza Baptista; Pires, Cesaltina Pacheco

    2011-01-01

    This article has three main objectives: i) to describe the use patterns of electronic and traditional resources in Portuguese academic libraries; ii) to estimate the value of the Portuguese electronic scientific information consortium b-on by using two alternative valuation methodologies; iii) to relate the use patterns with the valuation of b-on.…

  8. Measuring the Economic Value of the Electronic Scientific Information Services in Portuguese Academic Libraries

    Science.gov (United States)

    Melo, Luiza Baptista; Pires, Cesaltina Pacheco

    2011-01-01

    This article has three main objectives: i) to describe the use patterns of electronic and traditional resources in Portuguese academic libraries; ii) to estimate the value of the Portuguese electronic scientific information consortium b-on by using two alternative valuation methodologies; iii) to relate the use patterns with the valuation of b-on.…

  9. Is Your Academic Library Pinning? Academic Libraries and Pinterest

    Science.gov (United States)

    Thornton, Elaine

    2012-01-01

    Academic libraries are flocking to online social networking sites in an effort to meet users where they are. Pinterest is the latest of these rapidly growing online social networking tools. The author of this article reports results from a survey on academic libraries' presence on Pinterest. The survey found most academic library pinboards are in…

  10. Mobile library services best practices

    CERN Document Server

    Harmon, Charles

    2013-01-01

    Mobile Library Services provides 11 proven ways to reach out to mobile users and increase your library's relevance to their day-to-day lives. Librarians detail how they created mobile apps to how they went mobile on a shoestring budget. Written by public, academic, and special librarians, these 11 best practices offer models for libraries of every type and size.

  11. Mobile Phone Applications in Academic Library Services: A Students' Feedback Survey

    Science.gov (United States)

    Karim, Nor Shahriza Abdul; Darus, Siti Hawa; Hussin, Ramlah

    2006-01-01

    Purpose: This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and investigate the perception of university students on mobile phone uses in library and information services. Design/methodology/approach: The study used a review of…

  12. Web-scale discovery in an academic health sciences library: development and implementation of the EBSCO Discovery Service.

    Science.gov (United States)

    Thompson, Jolinda L; Obrig, Kathe S; Abate, Laura E

    2013-01-01

    Funds made available at the close of the 2010-11 fiscal year allowed purchase of the EBSCO Discovery Service (EDS) for a year-long trial. The appeal of this web-scale discovery product that offers a Google-like interface to library resources was counter-balanced by concerns about quality of search results in an academic health science setting and the challenge of configuring an interface that serves the needs of a diverse group of library users. After initial configuration, usability testing with library users revealed the need for further work before general release. Of greatest concern were continuing issues with the relevance of items retrieved, appropriateness of system-supplied facet terms, and user difficulties with navigating the interface. EBSCO has worked with the library to better understand and identify problems and solutions. External roll-out to users occurred in June 2012.

  13. Twitter Users with Access to Academic Library Services Request Health Sciences Literature through Social Media

    Directory of Open Access Journals (Sweden)

    Elizabeth Margaret Stovold

    2017-09-01

    Full Text Available A Review of: Swab, M., & Romme, K. (2016. Scholarly sharing via Twitter: #icanhazpdf requests for health sciences literature. Journal of the Canadian Health Libraries Association, 37(1, 6-11. http://dx.doi.org/10.5596/c16-009 Abstract Objective – To analyze article sharing requests for health sciences literature on Twitter, received through the #icanhazpdf protocol. Design – Social media content analysis. Setting – Twitter. Subjects – 302 tweets requesting health sciences articles with the #icanhazpdf tag. Methods – The authors used a subscription service called RowFeeder to collect public tweets posted with the hashtag #icanhazpdf between February and April 2015. Rowfeeder recorded the Twitter user name, location, date and time, URL, and content of the tweet. The authors excluded all retweets and then each reviewed one of two sets. They recorded the geographic region and affiliation of the requestor, whether the tweet was a request or comment, type of material requested, how the item was identified, and if the subject of the request was health or non-health. Health requests were further classified using the Scopus subject category of the journal. A journal could be classified with more than one category. Any uncertainties during the coding process were resolved by both authors reviewing the tweet and reaching a consensus. Main results – After excluding all the retweets and comments, 1079 tweets were coded as heath or non-health related. A final set of 302 health related requests were further analyzed. Almost all the requests were for journal articles (99%, n=300. The highest-ranking subject was medicine (64.9%, n=196, and the lowest was dentistry (0.3%, n=1. The most common article identifier was a link to the publisher’s website (50%, n=152, followed by a link to the PubMed record (22%, n=67. Articles were also identified by citation information (11%, n=32, DOI (5%, n=14, a direct request to an individual (3%, n=9, another method

  14. Discussion on Public Services of Academic Library%高校图书馆开展公共服务探讨

    Institute of Scientific and Technical Information of China (English)

    严扬帆

    2011-01-01

    This paper analyzes the advantages and present situation of public services in aspects of the information resource, talent, technology , etc. in academic library. The strategy of public services of academic library is discussed.%本文分析了高校图书馆开展公共服务的优势及现状,探讨了高校图书馆开展公共服务的对策。

  15. Digital natives and academics libraries: a parallel between the new user profile and products and services information

    Directory of Open Access Journals (Sweden)

    Thais Batista Zaninelli

    2016-12-01

    Full Text Available Introduction: the purpose of this paper is to analyze how the digital natives can influence the information services in the University Libraries (ULs context. Objective: the objectives were to characterize the digital natives; to check the current format of the university libraries with respect to infrastructure, service and staff; to analyze how the characteristics of digital natives may influence future library services. Methodology: bibliographic search. Results: current users of the ULs, are categorized in the context of digital natives. This type of users is characterized by having a contemporary profile, basically communicate virtually, search online form and information in digital form, but at the same time looking for alternative and collaborative environments to carry out their academic activities in physical spaces. These users prefer to meet in alternative schedules and aspire services that meet their needs not only informational but also leisure. Conclusions: it is noticed that the ULs are ahead when it comes to achieving not only the information needs of digital natives users, but also to realize their wishes for the consumption of information. Many libraries now offer collaborative study spaces, in addition to individual, vertical establish partnerships with IT companies and cultural centers in order to meet the current needs of the digital generation.

  16. Data Curation Network: How Do We Compare? A Snapshot of Six Academic Library Institutions’ Data Repository and Curation Services

    Directory of Open Access Journals (Sweden)

    Lisa R. Johnston

    2017-02-01

    Full Text Available Objective: Many academic and research institutions are exploring opportunities to better support researchers in sharing their data. As partners in the Data Curation Network project, our six institutions developed a comparison of the current levels of support provided for researchers to meet their data sharing goals through library-based data repository and curation services. Methods: Each institutional lead provided a written summary of their services based on a previously developed structure, followed by group discussion and refinement of descriptions. Service areas assessed include the repository services for data, technologies used, policies, and staffing in place. Conclusions: Through this process we aim to better define the current levels of support offered by our institutions as a first step toward meeting our project's overarching goal to develop a shared staffing model for data curation across multiple institutions.

  17. Academic Libraries: "Social" or "Communal?" The Nature and Future of Academic Libraries

    Science.gov (United States)

    Gayton, Jeffrey T.

    2008-01-01

    The apparent death of academic libraries, as measured by declining circulation of print materials, reduced use of reference services, and falling gate counts, has led to calls for a more "social" approach to academic libraries: installing cafes, expanding group study spaces, and developing "information commons." This study compares these social…

  18. Academic Libraries: "Social" or "Communal?" The Nature and Future of Academic Libraries

    Science.gov (United States)

    Gayton, Jeffrey T.

    2008-01-01

    The apparent death of academic libraries, as measured by declining circulation of print materials, reduced use of reference services, and falling gate counts, has led to calls for a more "social" approach to academic libraries: installing cafes, expanding group study spaces, and developing "information commons." This study compares these social…

  19. Learning Commons in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Larisa González Martínez

    2015-01-01

    Full Text Available Like all human creations, institutions transform and evolve over time. Libraries also have changed to respond the needs of its users. Academic libraries physical spaces are one of the turned aspects, an example are the Learning Commons (spaces for collaborative work in academic libraries. The main purpose of this paper is to expose the characteristics of the Learning Commons model with a brief account of the history of planning and construction of academic libraries. This paper also aims to present the manner in which a Learning Commons has been implemented at the library of Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM, Campus Monterrey in Mexico.

  20. The Wild-Card Academic Library in 2013.

    Science.gov (United States)

    Billings, Harold

    2003-01-01

    Considers what the academic library of the future will be like and suggests it should not be assumed that it will represent a natural progression from the library of today. Discusses unanticipated wild cards that will be introduced into academic libraries, hopefully enabling libraries to provide richer information resources and better services.…

  1. The Academic Library: A Post-Modern Lazarus?

    Science.gov (United States)

    Pierre, Peter

    2005-01-01

    The author argues that there is a need to reassess the direction of the academic library and the working practices of the staff within it to reclaim our libraries for their users and to examine the epistemology of library and information services. He argues that in order for academic libraries to find their place in the tertiary education culture…

  2. Library School Educators and Academic Librarians: A Symbiotic Relationship.

    Science.gov (United States)

    Blake, Virgil L. P.

    1995-01-01

    Outlines common problems facing the academic library and graduate schools of library/information studies and examines the relationship between librarians and faculty. Topics include the image of academic librarians, including faculty status and research; library collections, services, and instruction; and involvement of librarians in library and…

  3. Computer Aided Reference Services in the Academic Library: Experiences in Organizing and Operating an Online Reference Service.

    Science.gov (United States)

    Hoover, Ryan E.

    1979-01-01

    Summarizes the development of the Computer-Aided Reference Services (CARS) division of the University of Utah Libraries' reference department. Development, organizational structure, site selection, equipment, management, staffing and training considerations, promotion and marketing, budget and pricing, record keeping, statistics, and evaluation…

  4. A library-based bioinformatics services program*

    OpenAIRE

    2000-01-01

    Support for molecular biology researchers has been limited to traditional library resources and services in most academic health sciences libraries. The University of Washington Health Sciences Libraries have been providing specialized services to this user community since 1995. The library recruited a Ph.D. biologist to assess the molecular biological information needs of researchers and design strategies to enhance library resources and services. A survey of laboratory research groups ident...

  5. Special Library Services.

    Science.gov (United States)

    Ensley, Robert F., Ed.

    1975-01-01

    The September 1975 issue of Illinois Libraries focuses on the needs of the developmentally disabled, physically handicapped, and emotionally disturbed. Articles on library services to the blind and physically handicapped cover standards, services of local public libraries, Library of Congress programs, braille books and sound recordings,…

  6. Information literacy of the academic library users

    Directory of Open Access Journals (Sweden)

    Sanda Hasenay

    2016-03-01

    Full Text Available Information literacy should be a foundation of any educational system, which would enable students and library users a more efficient way to perform academically and in everyday life. The research goal was to determine the level of information literacy among the students, users of the Library of Faculty of Food and Technology Osijek (PTFOS. A special survey – quiz was used to determine students’ knowledge of library collection and services. The sample of 115 students was surveyed between 16th and 27th of February 2015. The library users are aware of the conditions of using the library collections as well as library services, but they don't read messages on the library's bulletin board, desks and web site. The research results will be used as guidelines for improving information literacy and future research.

  7. Textbook Access and Affordability through Academic Library Services: A Department Develops Strategies to Meet the Needs of Students

    Science.gov (United States)

    Eighmy-Brown, Melissa; McCready, Kate; Riha, Emily

    2017-01-01

    In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course…

  8. The survey of academic libraries

    CERN Document Server

    2014-01-01

    The Survey of Academic Libraries, 2014-15 Edition looks closely at key benchmarks for academic libraries in areas such as spending for books and e-books, deployment and pay rates for student workers, use of tablet computers, cloud computing and other new technologies, database licensing practices, and much more. The study includes detailed data on overall budgets, capital budgets, salaries and materials spending, and much more of interest to academic librarians and their suppliers. Data in this 200+ page report is broken out by size and type of library for easy benchmarking.

  9. Communication in academic libraries: an assessment of university of ...

    African Journals Online (AJOL)

    Communication in academic libraries: an assessment of university of Calabar library technique in information services delivery. ... Global Journal of Educational Research ... and communication; purpose, types and models of communication.

  10. Use of digital signage in academic libraries in Nigeria | Fabunmi ...

    African Journals Online (AJOL)

    All the functions and services that academic librarians used to provide manually ... attract lecturers, students, researchers, and the academic community to the library. This paper highlighted the benefits that can be derived from the use of digital ...

  11. 高校图书馆学科服务模式探讨%Discussion on Academic Library Subject Service Model

    Institute of Scientific and Technical Information of China (English)

    潘可

    2012-01-01

    Subject service is an advanced concept to run a library and a new service model for international library community.With the development of user information needs and inforamtion environment as well as the requirements of self-development for libraries,subject service is a long-term trend for academic libraries.Through the research on current subject services implemented in Hubei academic libraries,the thesis indicates that establishing a subject team is a suitable subject service model for our academic libraies.%学科服务是国际图书馆界的一种先进的办馆理念和全新服务模式。随着用户信息需求、信息环境的变化以及图书馆自身发展的要求,图书馆实行学科服务是一个长期的趋势。通过湖北省高校图书馆学科服务的调研分析,认为学科团队是适合我国高校图书馆发展现状的学科服务模式。

  12. Complaint Attitudes and Behavior in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Shiao-Feng Su

    2012-12-01

    Full Text Available After experiencing library service failure, the user may directly or indirectly voice his/her complaint, which is the best prescription to improve library public services. The paper explores the academic librarians and users’ attitudes towards complaints. Through surveying six hundred students from twenty universities and applying descriptive and inferential statistical techniques, the study investigates student users’ complaint preference and behavior afterwards, and perception of complaint handling and outcome. The study reports and compares their attitudes and perspectives towards library complaints. It further examines the differences in attitudes and behavior intention among respondents who had prior experience in filing complaints at libraries, did not complain, and had no prior experience in service failure. An ultimate analysis was made to contrast the user’s perception towards complaint handling of the library and of for-profit organization. [Article content in Chinese

  13. A Model for Managing 3D Printing Services in Academic Libraries

    Science.gov (United States)

    Scalfani, Vincent F.; Sahib, Josh

    2013-01-01

    The appearance of 3D printers in university libraries opens many opportunities for advancing outreach, teaching, and research programs. The University of Alabama (UA) Libraries recently adopted 3D printing technology and maintains an open access 3D Printing Studio. The Studio consists of a 3D printer, multiple 3D design workstations, and other…

  14. A Model for Managing 3D Printing Services in Academic Libraries

    Science.gov (United States)

    Scalfani, Vincent F.; Sahib, Josh

    2013-01-01

    The appearance of 3D printers in university libraries opens many opportunities for advancing outreach, teaching, and research programs. The University of Alabama (UA) Libraries recently adopted 3D printing technology and maintains an open access 3D Printing Studio. The Studio consists of a 3D printer, multiple 3D design workstations, and other…

  15. Rethinking reference for academic libraries innovative developments and future trends

    CERN Document Server

    Forbes, Carrie

    2014-01-01

    Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services.

  16. User satisfaction survey and usage of an electronic desktop document delivery service at an academic medical library.

    Science.gov (United States)

    Sayed, Ellen N; Murray, Sarah D

    2003-01-01

    In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.

  17. Discovering Jewish Studies Collections in Academic Libraries: A Practical Guide

    Science.gov (United States)

    Taler, Izabella

    2014-01-01

    The U.S. colleges and universities offering non-sectarian educational programs in Jewish Studies rely on the support of their academic libraries for research materials and library services. For college libraries which use Library of Congress Classification scheme, it is a common practice to integrate "studies" resources into their…

  18. US Academic Libraries: Today's Learning Commons Model

    Science.gov (United States)

    McMullen, Susan

    2008-01-01

    In 2007, the author examined existing academic libraries in the United States to determine best practices for the design, implementation and service of learning commons facilities. A primary objective of this study was to discover how to create a higher education learning environment that sustains scholarship, encourages collaboration and empowers…

  19. Academic Libraries and High-Impact Practices for Student Retention: Library Deans' Perspectives

    Science.gov (United States)

    Murray, Adam

    2015-01-01

    Numerous studies on retention have highlighted the role of student engagement in influencing students' withdrawal decisions. This study seeks to address how academic libraries affect student retention by examining the perception of academic library deans or directors on the alignment between library services and resources with ten nationally…

  20. A study of subject-focused liaison services to its academic constituents under an IC~2 conceptualized program at Shanghai Jiao Tong University Library

    Institute of Scientific and Technical Information of China (English)

    GUO; Jing; CHEN; Jin

    2010-01-01

    This paper stipulates that the subject-based library liaison service to a university’s teaching and research programs with certain embedded distinctive features should become the mainstream modus operandi of its library service.It takes the innovative service program based on an IC2 conceptualized program at Shanghai Jiao Tong University Library(thereafter abbreviated as SJTUL)as a concrete example to elucidate the merit of such an endeavor.Specifically,this paper discusses the particular development background,overall objectives and service contents of the IC2 motivated program at SJTUL.By presenting a detailed account of some of the key measures,major achievements and also possible future directions of library service development under the guiding principles of SJTUL’s IC2 program,these authors hope that its innovative library practice may serve as a reference for other academic librarians to gain some inspirations for their own parallel service innovations or refinement focused on subject-oriented library liaison service to their constituents and parent institution’s curricula and research projects.

  1. From Paper to Internet: Academic Libraries in Transition

    Institute of Scientific and Technical Information of China (English)

    周欣平

    2006-01-01

    This paper examines the current trends, challenges, and issues facing all libraries, and discusses the strategies that academic libraries, in particular, are taking to transform their services, manage their organizations, and preserve their digital assets. It demonstrates how a network of distributed services, resource sharing, co-investment, and access integration contributes to sustainable library development.

  2. Digital Library Services: Perceptions and Expectations of User Communities and Librarians in a New Zealand Academic Library.

    Science.gov (United States)

    Xia, Wei

    2003-01-01

    Provides an overview of research conducted at Victoria University of Wellington regarding differing perceptions and expectations of user communities and librarians related to the usability of digital services. Considers access to services, currency of information on the Web site, the online public access catalog, databases, electronic journals,…

  3. Building and evaluating an informatics tool to facilitate analysis of a biomedical literature search service in an academic medical center library.

    Science.gov (United States)

    Hinton, Elizabeth G; Oelschlegel, Sandra; Vaughn, Cynthia J; Lindsay, J Michael; Hurst, Sachiko M; Earl, Martha

    2013-01-01

    This study utilizes an informatics tool to analyze a robust literature search service in an academic medical center library. Structured interviews with librarians were conducted focusing on the benefits of such a tool, expectations for performance, and visual layout preferences. The resulting application utilizes Microsoft SQL Server and .Net Framework 3.5 technologies, allowing for the use of a web interface. Customer tables and MeSH terms are included. The National Library of Medicine MeSH database and entry terms for each heading are incorporated, resulting in functionality similar to searching the MeSH database through PubMed. Data reports will facilitate analysis of the search service.

  4. Going the Distance in Academic Libraries: Identifying Trends and Innovation in Distance Learning Resources and Services

    Science.gov (United States)

    Nielsen, Jordan

    2014-01-01

    In 2012, "U.S. News & World Report" ranked nineteen institutions on its Up-and-Coming national universities list. The universities were put on the list based on rankings from experts in higher education administration. The experts were asked to identify institutions that had implemented innovative ideas in the areas of academics,…

  5. Academic Libraries and Social and Learning Space: A Case Study of Loughborough University Library, UK

    Science.gov (United States)

    Bryant, Joanna; Matthews, Graham; Walton, Graham

    2009-01-01

    A key area of debate within the public and academic library sectors across the world is use of physical space. Changing ideas about what a library should be, coupled with the growth of digital collections, has raised fundamental questions about how library buildings are used and the role of space in library services. Alongside these drivers is the…

  6. Revitalizing Traditional Information Literacy Instruction: Exploring Games in Academic Libraries

    Science.gov (United States)

    Margino, Megan

    2013-01-01

    The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell of their visions for the profession, or to tell of research that is…

  7. An Academic Library Director's Bestiary

    Science.gov (United States)

    McKay, Richard

    2012-01-01

    The article examines some of the non-routine challenges that an academic library director can expect to deal with during his or her career. Each challenge is discussed in a paragraph or two, beginning by characterizing the challenge as an animal that serves as a metaphor for unusual but nonetheless important conditions that can, sooner or later,…

  8. Progress toward Subject Specialization in Korean Academic Libraries

    Science.gov (United States)

    Noh, Dong-Jo; Kim, Sung-Jin; Ahn, In-Ja; Noh, Younghee

    2011-01-01

    Interest in subject specialists in academic libraries has recently been increasing. After being a trend in the West in the 1960s, interest declined in this method of service provision in academic libraries until its recent return to prominence in the last decade. The purpose of this article is to introduce the current movement of Korean…

  9. Academic Libraries: 2008. First Look. NCES 2010-348

    Science.gov (United States)

    Phan, Tai; Hardesty, Laura; Sheckells, Cindy; Davis, Denise

    2009-01-01

    This report presents tabulations for the 2008 Academic Libraries Survey (ALS) conducted by the United States Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. This First Look summarizes services, staff, collections, and expenditures of academic libraries in 2- and 4-year,…

  10. Explaining User Satisfaction with Academic Libraries: Strategic Implications.

    Science.gov (United States)

    Andaleeb, Syed Saad; Simmonds, Patience L.

    1998-01-01

    Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)

  11. A Literature Review of Academic Library Web Page Studies

    Science.gov (United States)

    Blummer, Barbara

    2007-01-01

    In the early 1990s, numerous academic libraries adopted the web as a communication tool with users. The literature on academic library websites includes research on both design and navigation. Early studies typically focused on design characteristics, since websites initially merely provided information on the services and collections available in…

  12. An Analysis of Academic Library Web Pages for Faculty

    Science.gov (United States)

    Gardner, Susan J.; Juricek, John Eric; Xu, F. Grace

    2008-01-01

    Web sites are increasingly used by academic libraries to promote key services and collections to teaching faculty. This study analyzes the content, location, language, and technological features of fifty-four academic library Web pages designed especially for faculty to expose patterns in the development of these pages.

  13. Adherence to RUSA’s Guidelines for Virtual Reference Services is Below Expected in Academic Libraries. A Review of: Platt, J. & Benson, P. (2010. Improving the virtual reference experience: How closely do academic libraries adhere to RUSA guidelines? Journal of Library and Information Services in Distance Learning, 4(1-2, 30-42.

    Directory of Open Access Journals (Sweden)

    Annie M. Hughes

    2010-12-01

    Full Text Available Objective – To evaluate the quality of academic libraries’ virtual reference services and measure compliance to the Reference & User Services Association’s (RUSA’s Guidelines for Virtual Reference & User Services.Design – Qualitative research study evaluating virtual reference chat sessions using RUSA’s Guidelines for Virtual Reference & User Services.Setting – Virtual reference environments in public academic libraries in the United States.Subjects – Twenty virtual reference providers from public academic libraries.Methods – Initially researchers selected 1 academic library out of each of the 50 states to evaluate for quality virtual chat reference services, however because of factors including time and availability of virtual chat services to unaffiliated institutions; the sample included only 20 academic libraries.After selecting the 20 academic libraries for evaluation, researchers posed as virtual chat reference patrons using emails and aliases that had no affiliation to any particular institution. Researchers then asked the librarian or librarystaff a two-part question making sure to leave out any library jargon or anything that would lead the virtual chat reference operator to recognize that they are also affiliated with a library or library school.Using the RUSA Guidelines for Virtual Reference & User Services, researchers then evaluated their virtual chat reference experience for the following: Approachability; Interest; Listening/Inquiring; Searching; Follow-Up; Suggests patron call or visit the library.Main Results – When evaluated for jargon-free websites and overall usability in finding all types of reference services, 80% of the library’s websites were easy to use and jargon free, reflecting overall high usability. Evaluation of library staff’s ability to maintain “word contact” by writing prompts to convey interest in the patron’s question left some room for improvement. Sixty percent of researchers

  14. Influence of Public Relations and Reference Services on Academic ...

    African Journals Online (AJOL)

    Keywords: Academic Library, library services, Public relations, Reference Services ... reference services as the direct personal help given by librarian to a ... helps make management aware of public opinion and .... information centre. If local ...

  15. The Value of Research in Academic Libraries

    Science.gov (United States)

    Perkins, Gay Helen; Slowik, Amy J. W.

    2013-01-01

    In the summer of 2010, two researchers interviewed twenty-three library administrators of comparable academic libraries at American universities for their views of the value of research in academic libraries. The interview questions focused on the administrators' perceived value of academic librarians' research, incentives given to academic…

  16. Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries

    Science.gov (United States)

    Lilburn, Jeff

    2017-01-01

    This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning,…

  17. Ideology and Audit Culture: Standardized Service Quality Surveys in Academic Libraries

    Science.gov (United States)

    Lilburn, Jeff

    2017-01-01

    This article examines the relationship between the standardized service quality survey LibQUAL+ and the rise of audit culture. Recent scholarship examining assessment and accountability systems and the ideological principles driving their implementation in higher education raises concerns about the impact these systems have on teaching, learning,…

  18. Assessing Library Automation and Virtual Library Development in Four Academic Libraries in Oyo, Oyo State, Nigeria

    Science.gov (United States)

    Gbadamosi, Belau Olatunde

    2011-01-01

    The paper examines the level of library automation and virtual library development in four academic libraries. A validated questionnaire was used to capture the responses from academic librarians of the libraries under study. The paper discovers that none of the four academic libraries is fully automated. The libraries make use of librarians with…

  19. Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.

    Science.gov (United States)

    Harless, David W.; Allen, Frank R.

    1999-01-01

    Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)

  20. Transforming the academic library for the future

    Institute of Scientific and Technical Information of China (English)

    Gary; E.STRONG

    2012-01-01

    Purpose:To meet the changing needs of academic and specialized users,university and research libraries are transforming their collections,staff,and services.At the UCLA Library,four principles underlie changes that have been made to support teaching,learning,and research by UCLA students,faculty,researchers,and staff.Efforts have focused on building and enhancing research collections,enriching the student experience through expanded teaching and learning services,transforming the Library’s role to support the entire research process,and re-conceptualizing the physical and virtual spaces of the Library to create an expansive and flexible scholarly environment.To support and inform these efforts,the Library is building a robust research agenda and deepening opportunities for faculty engagement.These changes challenge the traditional model of library staffing,and the Library has responded by identifying new areas in which leadership is needed and new recruitment tracks for academic appointments.Implementing such a transformative process has many stakeholders and requires broad input,discussion,and committed engagement to ensure its success.Design/methodology/approach:The UCLA Library has developed its strategic planning process over several years building on broad constituent input,unit and individual work plans,and constituent feedback.The process is high level as well as operational in nature and draws on basic metrics to motivate change.Findings:The four principles of the transition have been sustained over a period of years.Implications and limitations:This article is the personal observation of the author drawing on his own leadership experience and informed by the senior management and staff of the UCLA Library.Originality/value:The process and direction of this transition are focused on the UCLA Library and its role in the UCLA academy.

  1. Latino Students' Perceptions of the Academic Library

    Science.gov (United States)

    Long, Dallas

    2011-01-01

    Library use is strongly linked with student persistence in higher education, and Latino students have lower rates of academic library use and proficiency than other racial/ethnic groups of students. This study explores Latino undergraduate students' perceptions of the academic library and library staff and identifies the conditions which impede or…

  2. Sustainability Challenge for Academic Libraries: Planning for the Future

    Science.gov (United States)

    Jankowska, Maria Anna; Marcum, James W.

    2010-01-01

    There is growing concern that a variety of factors threaten the sustainability of academic libraries: developing and preserving print and digital collections, supplying and supporting rapidly changing technological and networking infrastructure, providing free services, maintaining growing costs of library buildings, and lowering libraries'…

  3. U.S. Academic Libraries: A Snapshot of Priorities & Perspectives

    Science.gov (United States)

    OCLC Online Computer Library Center, Inc., 2012

    2012-01-01

    This new report details findings from a study OCLC conducted with libraries in mid-2011 to learn about their priorities, initiatives, thoughts on the future of their service points and the sources they use to keep up with developments in the library field. Most academic library staff: (1) Consider licensed e-collections to be a top priority; (2)…

  4. Revising Academic Library Governance Handbooks

    Directory of Open Access Journals (Sweden)

    Jen Stevens

    2015-07-01

    Full Text Available Regardless of our status (tenure track, non-tenure track, staff, and/or union, academic librarians at colleges and universities may use a handbook or similar document as a framework for self-governance. These handbooks typically cover rank descriptions, promotion requirements, and grievance rights, among other topics. Unlike employee handbooks used in the corporate world, these documents may be written and maintained by academic librarians themselves1. In 2010, a group of academic librarians at George Mason University was charged with revising our Librarians’ Handbook. Given the dearth of literature about academic librarians’ handbooks and their revision, we anticipate our library colleagues in similar situations will benefit from our experience and recommendations.

  5. Redefining Services to Libraries.

    Science.gov (United States)

    Hearty, John; Smith, Robert

    1993-01-01

    Describes the strategic plan developed for reference services offered by OCLC Online Computer Library Center to provide easier access to, and use of, information and knowledge. Topics addressed include the environment of libraries and publishers, including budgets, networks, and pricing, and future plans, including an emphasis on online products.…

  6. Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: the first year.

    Science.gov (United States)

    Kipnis, Daniel G; Kaplan, Gary E

    2008-01-01

    In February 2006, Thomas Jefferson University went live with a new instant messaging (IM) service. This paper reviews the first 102 transcripts to examine question types and usage patterns. In addition, the paper highlights lessons learned in instituting the service. IM reference represents a small proportion of reference questions, but based on user feedback and technological improvements, the library has decided to continue the service.

  7. Academic library use of ebooks

    CERN Document Server

    2014-01-01

    This 165-page international study looks closely at how academic libraries are using eBooks. It helps librarians to answer questions such as: how fast is eBook spending growing? Which eBook purchasing models are growing fastest? Subscription models that allow unlimited access” pay per view models? Outright ownership? Other models? What percentage of eBook purchases are through consortia? What percentage direct from publishers? What percentage through aggregators?

  8. Research Data Management and Service in Academic Libraries%高校图书馆科研数据管理与服务探讨

    Institute of Scientific and Technical Information of China (English)

    李秋实

    2015-01-01

    Based on the practical needs of academic library research data management services, this article gives an analysis of the research data management services primarily from policy support, technical support and services promotion.,and combines with foreign library practice to be confirmed.According to current situation of the academic libraries in China ,it puts forward proposals for the research data management services, aiming to improve the related research and provide reference.%立足高校图书馆开展科研数据管理服务的现实需求,主要从政策支持、技术支撑和服务推广等方面对科研数据管理服务加以分析,并结合国外图书馆实践加以印证,最后针对我国高校图书馆科研数据管理服务的现状,提出建议,以完善相关方面的研究并提供借鉴.

  9. Information service of medical academic libraries in countryside%医学院校图书馆下乡服务探索

    Institute of Scientific and Technical Information of China (English)

    张熹

    2013-01-01

    分析了乡镇医院和医生对于系统医学信息服务的迫切需求和医学院校图书馆下乡服务的有利条件及其实施策略,指出了医学院校图书馆下乡服务能够实现图书馆自身建设和乡镇医疗卫生事业发展的共赢。%After an analysis of the urgent need of systematic medical information service in village and township hospitals and doctors and the advantageous conditions for medical academic libraries to provide information service for them, its imple-mentation strategies were proposed and how to promote the construction of libraries and the development of medical cause in villages and townships by providing information service in countryside were pointed out.

  10. Fiscal Management in the Academic Library: Challenge and Opportunity.

    Science.gov (United States)

    Simmons, Beatrice

    1979-01-01

    Suggests that academic library management, working cooperatively with operational staff, re-think service pedagogies and staffing configurations, involve librarians in the instructional process, develop relationships with faculty and students, and improve collection development in periods of fiscal retrenchment. (FM)

  11. The impact of institutional ethics on academic health sciences library leadership: a survey of academic health sciences library directors.

    Science.gov (United States)

    Tooey, Mary Joan M J; Arnold, Gretchen N

    2014-10-01

    Ethical behavior in libraries goes beyond service to users. Academic health sciences library directors may need to adhere to the ethical guidelines and rules of their institutions. Does the unique environment of an academic health center imply different ethical considerations? Do the ethical policies of institutions affect these library leaders? Do their personal ethical considerations have an impact as well? In December 2013, a survey regarding the impact of institutional ethics was sent to the director members of the Association of Academic Health Sciences Libraries. The objective was to determine the impact of institutional ethics on these leaders, whether through personal conviction or institutional imperative.

  12. What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library

    Science.gov (United States)

    Ippoliti, Cinthya; Nykolaiszyn, Juliana; German, Jackie L.

    2017-01-01

    Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in…

  13. What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library

    Science.gov (United States)

    Ippoliti, Cinthya; Nykolaiszyn, Juliana; German, Jackie L.

    2017-01-01

    Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in…

  14. 75 FR 32692 - Schools and Libraries Universal Service Support Mechanism

    Science.gov (United States)

    2010-06-09

    ... application designed to enhance the operation of Internet access service. Only a few categories of software... descriptive title of the category would more accurately reflect the type of services eligible. We seek comment... secondary school libraries, academic libraries, certain research libraries and private libraries where the...

  15. Fostering Research and Publication in Academic Libraries

    Science.gov (United States)

    Sassen, Catherine; Wahl, Diane

    2014-01-01

    This study concerns administrative support provided to encourage the research and publishing activities of academic librarians working in Association of Research Libraries member libraries. Deans and directors of these libraries were asked to respond to an online survey concerning the support measures that their libraries provide, as well as their…

  16. Construction of the Academic Library Information Service Performance Evaluate Target System%高校图书馆信息服务绩效评估指标体系的构建

    Institute of Scientific and Technical Information of China (English)

    吴锡刚

    2015-01-01

    Effective performance evaluation of academic library information service has become an important problem in improving the level of library information services. However information services have complex and diverse nature and it is difficult to accurately quantify which has seriously affect the development of academic library. This paper is based on a number of different readership survey of academic library,and use the balanced score card and the Analytical Hierarchy Process to build the academic library information service performance evaluate target system which in order to enhance the level of academic library's information service.%如何对高校图书馆信息服务进行有效的绩效评估已成为图书馆提高信息服务水平的重要问题。由于信息服务具有复杂性和多样性,并且难以将其准确量化,影响着高校图书馆的发展。因此,本文在对高校图书馆大量不同读者群体调查的基础上,采用平衡计分法和层次分析法构建了高校图书馆信息服务绩效评估指标体系,以提高高校图书馆信息服务水平。

  17. Revitalization of Library Service.

    Science.gov (United States)

    Thomason, Jean

    1993-01-01

    At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)

  18. Academic Library Department Experience Fosters the Development of Leadership Skills Relevant to Academic Library Directorship

    Directory of Open Access Journals (Sweden)

    Joanne M. Muellenbach

    2017-03-01

    involved all library departments: Access Services, Administration, Collection Development, Digital Library Services, Information Technology, Reference and Instruction, and Technical Services. When departments were compared pairwise on composite leadership skill scores, Administration was significantly higher than another department. Results showed that perceptions of leadership quality development appeared to be equal across departments, but leadership skill development was not, and in fact, there was a significant difference between the variances of the composite scores in the population. The second research question asked: what are the leadership skills and qualities most commonly perceived to be used in each department? Results revealed that every leadership skill score except for time management was significant, indicating a difference among library departments based on individual leadership skill scores. Respondents perceived that there was a difference in leadership skill (but not leadership quality development opportunity by department. Departments were also compared pairwise on offering a greater opportunity to develop leadership skills, and overall, academic library directors perceived that there were significant differences in skill development by department. Furthermore, respondents overwhelmingly indicated that Administration was where they perceived the most leadership skill development opportunities. There was no perceived difference in leadership quality development by department. As well, some departments were reported to provide targeted, department-specific leadership skills, such as resource allocation and budget management. Conclusion – This study offers strong evidence that development of many of the leadership skills necessary for success as an academic library director only present themselves to professionals once they enter the Administration department, the library director position, or the assistant director position.

  19. Depository Libraries and Public Services.

    Science.gov (United States)

    Kessler, Ridley

    1998-01-01

    Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

  20. Applying DEA Technique to Library Evaluation in Academic Research Libraries.

    Science.gov (United States)

    Shim, Wonsik

    2003-01-01

    This study applied an analytical technique called Data Envelopment Analysis (DEA) to calculate the relative technical efficiency of 95 academic research libraries, all members of the Association of Research Libraries. DEA, with the proper model of library inputs and outputs, can reveal best practices in the peer groups, as well as the technical…

  1. 24-Hour Academic Libraries: Adjusting to Change

    Science.gov (United States)

    Bowman, Adam C.

    2013-01-01

    The purpose of this study was to explore the adaptive measures that academic libraries perform when implementing and operating a 24-hour schedule. Five in-depth interviews were conducted with current managerial-level librarians at 24-hour academic libraries. The exploratory interviews revealed similar measures for security, budgeting, employee…

  2. Telephone Interviewing Practices within Academic Libraries

    Science.gov (United States)

    Engel, Debra; Robbins, Sarah

    2009-01-01

    This study explores the use of telephone interviews within academic libraries by surveying the 112 academic institutional members of the Association of Research Libraries to identify how telephone interviews are utilized. By comparing the literature to the research results, the authors conclude with best practices for telephone interviews.…

  3. A library-based bioinformatics services program.

    Science.gov (United States)

    Yarfitz, S; Ketchell, D S

    2000-01-01

    Support for molecular biology researchers has been limited to traditional library resources and services in most academic health sciences libraries. The University of Washington Health Sciences Libraries have been providing specialized services to this user community since 1995. The library recruited a Ph.D. biologist to assess the molecular biological information needs of researchers and design strategies to enhance library resources and services. A survey of laboratory research groups identified areas of greatest need and led to the development of a three-pronged program: consultation, education, and resource development. Outcomes of this program include bioinformatics consultation services, library-based and graduate level courses, networking of sequence analysis tools, and a biological research Web site. Bioinformatics clients are drawn from diverse departments and include clinical researchers in need of tools that are not readily available outside of basic sciences laboratories. Evaluation and usage statistics indicate that researchers, regardless of departmental affiliation or position, require support to access molecular biology and genetics resources. Centralizing such services in the library is a natural synergy of interests and enhances the provision of traditional library resources. Successful implementation of a library-based bioinformatics program requires both subject-specific and library and information technology expertise.

  4. A library-based bioinformatics services program*

    Science.gov (United States)

    Yarfitz, Stuart; Ketchell, Debra S.

    2000-01-01

    Support for molecular biology researchers has been limited to traditional library resources and services in most academic health sciences libraries. The University of Washington Health Sciences Libraries have been providing specialized services to this user community since 1995. The library recruited a Ph.D. biologist to assess the molecular biological information needs of researchers and design strategies to enhance library resources and services. A survey of laboratory research groups identified areas of greatest need and led to the development of a three-pronged program: consultation, education, and resource development. Outcomes of this program include bioinformatics consultation services, library-based and graduate level courses, networking of sequence analysis tools, and a biological research Web site. Bioinformatics clients are drawn from diverse departments and include clinical researchers in need of tools that are not readily available outside of basic sciences laboratories. Evaluation and usage statistics indicate that researchers, regardless of departmental affiliation or position, require support to access molecular biology and genetics resources. Centralizing such services in the library is a natural synergy of interests and enhances the provision of traditional library resources. Successful implementation of a library-based bioinformatics program requires both subject-specific and library and information technology expertise. PMID:10658962

  5. Research infrastructure in Slovenia and the role of academic libraries

    OpenAIRE

    Miro Pušnik; Doris Smrekar Dekleva; Tomaž Bartol

    2015-01-01

    In Slovenia, the scientific research infrastructure is implemented through a variety of information systems, and through other many times integrated systems. Due to the development of information and communication technologies, academic libraries are able to create, develop and maintain new library and information services by using the research infrastructure, which has not been used before. Some of these infrastructure systems in which the Central Technological Library at the University of L...

  6. A greater voice for academic health sciences libraries: the Association of Academic Health Sciences Libraries' vision.

    Science.gov (United States)

    Bunting, Alison

    2003-04-01

    The founders of the Association of Academic Health Sciences Libraries (AAHSL) envisioned the development of a professional organization that would provide a greater voice for academic health sciences libraries, facilitate cooperation and communication with the Association of American Medical Colleges, and create a forum for identifying problems and solutions that are common to academic health sciences libraries. This article focuses on the fulfillment of the "greater voice" vision by describing action and leadership by AAHSL and its members on issues that directly influenced the role of academic health sciences libraries. These include AAHSL's participation in the work that led to the publication of the landmark report, Academic Information in the Academic Health Sciences Center: Roles for the Library in Information Management; its contributions to the recommendations of the Physicians for the Twenty-first Century: The GPEP Report; and the joint publication with the Medical Library Association of Challenge to Action: Planning and Evaluation Guidelines for Academic Health Sciences Libraries.

  7. Standards for the academic veterinary medical library.

    Science.gov (United States)

    Murphy, Sarah Anne; Bedard, Martha A; Crawley-Low, Jill; Fagen, Diane; Jette, Jean-Paul

    2005-01-01

    The Standards Committee of the Veterinary Medical Libraries Section was appointed in May 2000 and charged to create standards for the ideal academic veterinary medical library, written from the perspective of veterinary medical librarians. The resulting Standards for the Academic Veterinary Medical Library were approved by members of the Veterinary Medical Libraries Section during MLA '03 in San Diego, California. The standards were approved by Section Council in April 2005 and received final approval from the Board of Directors of the Medical Library Association during MLA '04 in Washington, DC.

  8. The Challenges in Developing Academic Library Collections.

    Science.gov (United States)

    Sankowski, Andrew

    1987-01-01

    Defines collection development and discusses several issues related to this function in the academic library: (1) the importance of a collection development policy; (2) material selection; (3) faculty-library cooperation; (4) cooperation with other library departments; (5) weeding; and (6) effects of automation. Nine references are listed. (MES)

  9. Library on the Go: A Focus Group Study of the Mobile Web and the Academic Library

    Science.gov (United States)

    Seeholzer, Jamie; Salem, Joseph A., Jr.

    2011-01-01

    This study explores student use of the mobile Web in general and expectations for an academic library's mobile Web site in particular through focus groups with students at Kent State University. Participants expressed more interest in using their mobile Web device to interact with library resources and services than anticipated. Results showed an…

  10. Brick and Click Libraries: Proceedings of an Academic Library Symposium (Maryville, Missouri, October 22, 2004)

    Science.gov (United States)

    Baudino, Frank, Ed.; Mardis, Lori, Ed.; Park, Sarah G., Ed.; Ury, Connie J., Ed.

    2004-01-01

    The Brick & Click Libraries Symposium is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. It is sponsored by Northwest Missouri State University in order to offer academic librarians a forum for sharing practical information. The subjects and…

  11. Business Students' Perception of University Library Service Quality and Satisfaction

    Science.gov (United States)

    Hsu, Maxwell K.; Cummings, Richard G.; Wang, Stephen W.

    2014-01-01

    The main purpose of this study is to examine the college students' perception of library services, and to what extent the quality of library services influences students' satisfaction. The findings depict the relationship between academic libraries and their users in today's digital world and identify critical factors that may sustain a viable…

  12. Where's the Library in Service Learning?: Models for Engaged Library Instruction.

    Science.gov (United States)

    Riddle, John S.

    2003-01-01

    Discusses service learning and presents models of instruction that academic libraries might offer to service learning pedagogy. Highlights include the role of information literacy; reflection; affective and cognitive learning outcomes of service learning; impact of service learning on libraries; learning process model; course objectives model;…

  13. Opportunities for systematic change in the academic research library: elements of the post-digital library

    OpenAIRE

    Neal, James G

    2012-01-01

    This paper, based on a talk delivered at the University of Leeds on 19 April 2011, seeks to outline a series of important trends that are influencing the roles and responsibilities of the academic research library, and a program of radical collaboration that would enable deeper integration of resources and a more systemic approach to the critical collection and service challenges. The academic research library must sustain its core responsibilities, albeit in an increasingly digitized, networ...

  14. Evaluative study of collections and services of selected academic ...

    African Journals Online (AJOL)

    Evaluative study of collections and services of selected academic libraries in Borno state, ... AFRICAN JOURNALS ONLINE (AJOL) · Journals · Advanced Search ... The population of the study comprised of 60 academic librarians from the three ...

  15. Sports Education Library Information Services

    Institute of Scientific and Technical Information of China (English)

    许晓峰

    2014-01-01

    Library website, is the first window for readers to understand library information services. Sports Education academy library fully take advantage of homepage, combine open access resource searched with the library collections, after targeted collection, selection, sorting, processing, clustering or reorganization, establish a navigation system of open access resource of physical Sports Education.

  16. Project Portfolio Management for Academic Libraries: A Gentle Introduction

    Science.gov (United States)

    Vinopal, Jennifer

    2012-01-01

    In highly dynamic, service-oriented environments like academic libraries, much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in…

  17. Project Portfolio Management for Academic Libraries: A Gentle Introduction

    Science.gov (United States)

    Vinopal, Jennifer

    2012-01-01

    In highly dynamic, service-oriented environments like academic libraries, much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in…

  18. The Shattered Stereotype: The Academic Library in Technological Transition.

    Science.gov (United States)

    Foster, Constance L.

    In academic libraries, neither technical services, public services, nor administration has escaped the impact of online information systems. Online catalogs, network systems, interlibrary lending, database searches, circulation control, automated technical processes, and an increasing number of non-book materials are part of a technological…

  19. China Academic Library and Information System: An Academic Library Consortium in China.

    Science.gov (United States)

    Dai, Longji; Chen, Ling; Zhang, Hongyang

    2000-01-01

    Describes CALIS (China Academic Library and Information System), a nationwide academic library consortium funded primarily by the Chinese government to serve multiple resource-sharing functions among the participating libraries, including online searching, interlibrary loan, document delivery, and coordinated purchasing and cataloging, by…

  20. Research data services in veterinary medicine libraries.

    Science.gov (United States)

    Kerby, Erin E

    2016-10-01

    The study investigated veterinary medicine librarians' experience with and perceptions of research data services. Many academic libraries have begun to offer research data services in response to researchers' increased need for data management support. To date, such services have typically been generic, rather than discipline-specific, to appeal to a wide variety of researchers. An online survey was deployed to identify trends regarding research data services in veterinary medicine libraries. Participants were identified from a list of contacts from the MLA Veterinary Medical Libraries Section. Although many respondents indicated that they have a professional interest in research data services, the majority of veterinary medicine librarians only rarely or occasionally provide data management support as part of their regular job responsibilities. There was little consensus as to whether research data services should be core to a library's mission despite their perceived importance to the advancement of veterinary research. Furthermore, most respondents stated that research data services are just as or somewhat less important than the other services that they provide and feel only slightly or somewhat prepared to offer such services. Lacking a standard definition of "research data" and a common understanding of precisely what research data services encompass, it is difficult for veterinary medicine librarians and libraries to define and understand their roles in research data services. Nonetheless, they appear to have an interest in learning more about and providing research data services.

  1. Barriers Approach to Innovation in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Fu-Hsuan Chuang

    2016-11-01

    Full Text Available Innovation in academic libraries is not a brand new issue. Academic libraries can benefit from successful innovation, since innovation is a key contributor to gaining and sustaining competitive advantage for survival. Building on two case studies, 28 participants from leadership teams to practitioners are involved, the qualitative findings identified the specific two types of barriers that academic libraries face by applying a barriers approach to innovation, that’s, environmental and organizational barriers. Especially, seven dimensions of two types of barriers to innovation are found.

  2. Library Services Online: Introducing Library Services for Online MBA Classes

    Science.gov (United States)

    Slavin, Laura C.

    2015-01-01

    In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

  3. Open access and its practical impact on the work of academic librarians collection development, public services, and the library and information science literature

    CERN Document Server

    Bowering Mullen, Laura

    2010-01-01

    This book is aimed at the practicing academic librarian, especially those working on the 'front lines' of reference, instruction, collection development, and other capacities that involve dealing directly with library patrons in a time of changing scholarly communication paradigms. The book looks at open access from the perspective of a practicing academic librarian and challenges fellow librarians to continue the dialogue about how the movement might be affecting day-to-day library work and the future of academic libraries. * Written by a practicing academic librarian with many years experience in reference, as well as in collection development and faculty liaison roles* Written with the "front-line" academic librarian in mind from a practical point of view* Contains numerous references to refer the reader to many open access resources; includes extensive footnotes for further reading

  4. Library service to dental practitioners.

    Science.gov (United States)

    Ashin, E R

    1983-01-01

    Dental school libraries offer resources of value to dental practitioners, but do not always consider practitioners to be primary clientele. A survey was conducted among the sixty U.S. dental school libraries to examine policies and attitudes toward service to practitioners. Although library use by dentists is estimated to be low, most libraries are willing to serve them as long as it does not reduce the libraries' ability to assist students and faculty. Of the respondents, 57% replied that they do not use promotional methods to inform dentists of available services. Greater involvement in marketing activities may benefit both libraries and dentists. PMID:6652300

  5. The academic library administrator's field guide

    CERN Document Server

    Nelson, Bryce

    2014-01-01

    The daily administration of an academic library often leaves you needing quick advice on the topic at hand. Nelson, an experienced administrator writing from first-hand knowledge, delivers such advice in 30 topical chapters.

  6. Analysing change management for a decentralised academic library in the knowledge economy

    OpenAIRE

    2014-01-01

    M.Com. (Business Management) In the knowledge economy, the service delivery models, organisational structure and staffing, facilities, and workflows and procedures in academic libraries are changing continuously. Current technological growth and advancement is enabling academic libraries to change the way they deliver service to clients, redefining the academic library collection in order to meet the changing needs of clients and remain relevant. The focus of the study presented in this mi...

  7. Content Management Systems: Trends in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Ruth Sara Connell

    2013-06-01

    Full Text Available Academic libraries, and their parent institutions, are increasingly using Content Management Systems (CMSs for website management.  In this study, the author surveyed academic library web managers from four-year institutions to discover whether they had adopted CMSs, which tools they were using, and their satisfaction with their website management system.  Other issues, such as institutional control over library website management, were raised.   The survey results showed that CMS satisfaction levels vary by tool, and that many libraries do not have input into the selection their CMS because the determination is made at an institutional level.  These findings will be helpful for decision makers involved in the selection of CMSs for academic libraries.

  8. Marketing Today's Academic Library: A Bold New Approach to Communicating with Students

    Science.gov (United States)

    Mathews, Brian

    2009-01-01

    In "Marketing Today's Academic Library", the author uses his vast experience to speak directly to the academic library practitioner about matching services with user needs. This book proposes new visions and ideas, challenging the traditional way of thinking and providing a framework to target users more precisely. Most library marketing intended…

  9. Marketing Today's Academic Library: A Bold New Approach to Communicating with Students

    Science.gov (United States)

    Mathews, Brian

    2009-01-01

    In "Marketing Today's Academic Library", the author uses his vast experience to speak directly to the academic library practitioner about matching services with user needs. This book proposes new visions and ideas, challenging the traditional way of thinking and providing a framework to target users more precisely. Most library marketing intended…

  10. Envisioning the Academic Library: A Reflection on Roles, Relevancy and Relationships

    Science.gov (United States)

    Delaney, Geraldine; Bates, Jessica

    2015-01-01

    The focus of this article is to reflect on current and near future issues and trends concerning academic libraries. This includes an overview of the literature on embedded librarianship and a focus on the need for more participatory and collaborative approaches to library services. The core argument is that academic libraries need to continue to…

  11. The Bologna Process and Slovenian academic libraries

    OpenAIRE

    2004-01-01

    The article briefly describes the Slovenian higher education arena and also academic libraries as an important part of the higher education system. Furthermore, the Bologna Process is described, its beginnings and its goals, but especially the impact on the Slovenian higher education arena and on academic libraries as well. The later could make numerous improvements in their work activities and in quality contribute to the realization of the “Bologna ideas”.

  12. The Bologna Process and Slovenian academic libraries

    Directory of Open Access Journals (Sweden)

    Jerneja Ivančič

    2004-01-01

    Full Text Available The article briefly describes the Slovenian higher education arena and also academic libraries as an important part of the higher education system. Furthermore, the Bologna Process is described, its beginnings and its goals, but especially the impact on the Slovenian higher education arena and on academic libraries as well. The later could make numerous improvements in their work activities and in quality contribute to the realization of the “Bologna ideas”.

  13. Academic Library Administrators Perceive Value in Their Librarians’ Research

    Directory of Open Access Journals (Sweden)

    Elaine Sullo

    2014-09-01

    Full Text Available A Review of: Perkins, G.H. & Slowik, A.J.W. (2013. The value of research in academic libraries. College & Research Libraries, 74(2, 143-158. Retrieved from http://crl.acrl.org/content/74/2/143.full.pdf+html Abstract Objective – To explore academic library administrators’ perceived value of their librarians’ research, specifically the importance to the profession and the library community. Design – Qualitative, exploratory study using a survey questionnaire. Setting – Academic libraries in the United States of America. Subjects – 23 library administrators. Methods – During the summer of 2010, one of the authors conducted 20-30 minute telephone interviews with 23 academic library administrators. Interviews were recorded and transcribed for coding. Interview questions 1-3 and 8-19 were content-analyzed; the authors described common themes for each of these questions. Items 4-7 had Likert scale response formats, and a mean and standard deviation were computed for each of these items. Main Results – The benefits of librarians’ research included fulfilling tenure-track requirements, enriching relationships with teaching faculty, library faculty recognition, improved services and programs, collaboration with others, research result application to daily issues, development as librarians, and improved knowledge of the research field. The perceived current changes and future issues for university libraries included increased digitization of collections, scholarly communication, and expanded instructional engagement of faculty and students, as well as future economic downturn and budget cuts. Administrators noted several methods that influenced their thinking: professional meetings, reading professional journals, informal discussions with colleagues, and social media such as Facebook and Twitter. Academic library administrators used a variety of methods to support their librarians’ research. These included tenure-track requirements

  14. Academic Library Responses to Journal Price Discrimination.

    Science.gov (United States)

    Haley, Jean Walstrom; Talaga, James

    1992-01-01

    Discusses the nature and extent of discriminatory pricing by journal publishers, and reports on a survey of academic libraries that was conducted to assess the effectiveness of strategies used by libraries to mitigate the effects of high journal prices and price discrimination, i.e., higher prices for both institutions and foreign subscribers.…

  15. Social Networking Tools for Academic Libraries

    Science.gov (United States)

    Chu, Samuel Kai-Wah; Du, Helen S.

    2013-01-01

    This is an exploratory study investigating the use of social networking tools in academic libraries, examining the extent of their use, library staff's perceptions of their usefulness and challenges, and factors influencing decisions to use or not to use such tools. Invitations to participate in a web-based survey were sent to 140 university…

  16. Managing Academic Libraries with Fewer Resources.

    Science.gov (United States)

    Riggs, Donald E.

    1992-01-01

    A discussion of academic library management during retrenchment looks at a variety of issues, including staffing needs in the labor-intensive library environment, acquisitions budgeting, interlibrary cooperation (ownership vs. access to resources), entrepreneurship and strategic planning for problem solving, and use of total quality management…

  17. Academic Engagement in the Library Commons

    Science.gov (United States)

    Bennett, Charlie; Bodnar, Jon

    2010-01-01

    Much has been written about library commons in recent years. For the most part, that literature has dealt with designing information and learning commons that support student learning by giving them the tools and resources they need for their academic work. However, few authors have discussed how a library commons might facilitate collaboration…

  18. Influence of motivation on academic library employees' performance ...

    African Journals Online (AJOL)

    Influence of motivation on academic library employees' performance and productivity in ... AFRICAN JOURNALS ONLINE (AJOL) · Journals · Advanced Search ... design with a sample of 322 library staff from four selected academic libraries.

  19. Managing Research Data in Academic Institutions: Role of Libraries

    OpenAIRE

    Dora, Mallikarjun; H., Anil Kumar

    2015-01-01

    One of the global emerging trends in academic libraries is to facilitate the management of research data for the benefit of researchers and institutions. The purpose of this paper is to explore the role of a library in offering such research data management services. The paper discusses the importance of research data, its preservation, organization, dissemination and critical role in the scholarly research life cycle. The authors attempt to provide a vivid description of Research...

  20. An Integrated Customer Knowledge Management Framework for Academic Libraries

    Science.gov (United States)

    Daneshgar, Farhad; Parirokh, Mehri

    2012-01-01

    The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating…

  1. Reference Collection Development in Academic Libraries: Report of a Survey.

    Science.gov (United States)

    Biggs, Mary; Biggs, Victor

    1987-01-01

    A survey of heads of academic library reference services gathered information on reference collection development. Findings included: (1) selection and weeding frequently are not guided by written policies; (2) empirical studies of use are almost nonexistent; and (3) online availability of sources is an important factor in selection. (20…

  2. Beyond Google: The Invisible Web in the Academic Library

    Science.gov (United States)

    Devine, Jane; Egger-Sider, Francine

    2004-01-01

    This article analyzes the concept of the Invisible Web and its implication for academic librarianship. It offers a guide to tools that can be used to mine the Invisible Web and discusses the benefits of using the Invisible Web to promote interest in library services. In addition, the article includes an expanded definition, a literature review,…

  3. An Integrated Customer Knowledge Management Framework for Academic Libraries

    Science.gov (United States)

    Daneshgar, Farhad; Parirokh, Mehri

    2012-01-01

    The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating…

  4. Job Satisfaction among Support Staff in Twelve Ohio Academic Libraries.

    Science.gov (United States)

    Parmer, Coleen; East, Dennis

    1993-01-01

    Discusses previous job satisfaction research and reports a study of job satisfaction among Ohio academic library support staff using Paul E. Spector's Job Satisfaction Survey. The 434 responses indicate general satisfaction, with greater satisfaction among females, among those who work in public services, have less experience, or who work…

  5. Serial Killers: Academic Libraries Respond to Soaring Costs.

    Science.gov (United States)

    McCarthy, Paul

    1994-01-01

    Discusses ways in which academic libraries are responding to rising costs of serials. Topics addressed include pricing by publishers; the effect of journal cancellations on research activities; interlibrary loans and document delivery services; coordinated cancelling; electronic journals; and experiences at the University of Arizona. (LRW)

  6. Telelibrary: Library Services via Satellite.

    Science.gov (United States)

    Liu, Rosa

    1979-01-01

    Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

  7. Teams Are Now Used by Many Technical Services Departments in Academic Libraries. A Review of: Zhu, L. (2011. Use of teams in technical services in academic libraries. Library Collections, Acquisitions, & Technical Services 35, 69-82. doi:10.1016/j.lcats.2011.03.013

    Directory of Open Access Journals (Sweden)

    Kirsty Thomson

    2012-06-01

    Full Text Available Objective – An investigation of the use ofteams in technical services, provision oftraining on team-working, characteristics oftechnical services teams, and the effectivenessof teams.Design – Survey comprising of 19 closedquestions and one open question.Setting – Technical services departments inacademic libraries.Subjects– Responses were received from 322library staff members. Of those, 294 answeredthe survey question about team-basedtechnical services and 55.9% of respondentscompleted the full survey.Methods – An online survey was promotedvia seven technical services electronic mail listsand was conducted using SurveyMonkey.Main Results – The survey found that 39% oftechnical services were entirely team-based,18% were partly team-based, and 43% did notuse teams. Information was gathered about thenumber of teams, team nomenclature, andhow long teams have been used. This researchhighlighted the lack of provision of trainingand documentation about working in teams.Conclusion – Many respondents have team-basedtechnical services, and most participantsfound that working in teams had a positiveimpact. A systematic application of this surveyis planned for the future.

  8. Lib-Value: Values, Outcomes, and Return on Investment of Academic Libraries, Phase III: ROI of the Syracuse University Library

    Science.gov (United States)

    Kingma, Bruce; McClure, Kathleen

    2015-01-01

    This study measures the return on investment (ROI) of the Syracuse University library. Faculty and students at Syracuse University were surveyed using contingent valuation methodology to measure their willingness to pay in time and money for the services of the academic library. Their travel time and use of the online library was measured to…

  9. Use of laptop computers in an academic medical library.

    Science.gov (United States)

    Atlas, Michel C; Garza, Felix; Hinshaw, Ren

    2007-01-01

    Who borrows laptop computers in an academic health sciences library? Why do they choose to check out laptops? In a survey, laptop computer users responded that the laptops were used most frequently to do class-related work. Laptops were most often checked out because they could be taken to a quiet area of the library or to where the user had more room to work. The majority of such borrowers were satisfied or very satisfied with the laptops and the service from the library. The majority of those completing the survey were medical school students and graduate students. The circulation of laptop computers at this academic health sciences library is a very successful and popular program.

  10. Digital library and the Slovenian academic environment

    Directory of Open Access Journals (Sweden)

    Martina Kerec

    2001-01-01

    Full Text Available Digital library is a term for a library of the present and of the future challenging the traditional libraries. Authors are interested mostly in the digital space of Slovene academic instutions. In the research, the digital collections of most of the University of Ljubljana faculties are examined. A questionnaire was used to obtain information about the users' (students' needs and their acquaintance with the concept of the digital library. Two things were expected: the research was aimed at finding the positive effect of digital libraries on studies, and the questionnaire as an incentive in the library profession for further research. The questionnaire was made in the end of 1999 at the Faculty of Arts in Ljubljana (FF. It included 275 students of FF. The results showed that the students of librarianship had a better understanding of the term digital library than the students of other courses. A personal computer is used frequently and with pleasure by most questioned students. The term digital library is known to 71,1% of the students of librarianship, and only to 43,8% of others. Most of the students chose the correct definition of the digital library (the digital library is a collection of disparate systems and resources, accessible on the net, but that was, by the authors' opinion, mostly a lucky guess. According to the findings of the research, the authors believe that future development will improve and accelerate a wider use of digital libraries, in Slovenia as well.

  11. Library user metaphors and services

    DEFF Research Database (Denmark)

    Johannsen, Carl Gustav

    How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues...... that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false...... or professionally inadequate conceptions of library users....

  12. Library user metaphors and services

    DEFF Research Database (Denmark)

    Johannsen, Carl Gustav

    How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues...... that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of the book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false...... or professionally inadequate conceptions of library users....

  13. Consulting on Academic Library Buildings.

    Science.gov (United States)

    Mason, Ellsworth

    1980-01-01

    Addresses the following aspects of consulting on library buildings: new trends, the need for a consultant, selecting a consultant, timeliness in hiring, expectations, following through, and the cost of consulting. (FM)

  14. Future Library Systems and Services

    Science.gov (United States)

    Prasad, A. R. D.

    2010-10-01

    The paper attempts to provide brief answers to the questions: What will be the form of future libraries? Will there be libraries in the future? It presents an overview of the latest technologies such as digital libraries, metadata harvesters, SRU/SRW, and Web 2.0 along with some services provided by the Documentation Research and Training Centre of the Indian Statistical Institute. It also presents a brief sketch of future semantic web technology and the role of library and information professionals in providing web-based information services.

  15. Assessing service quality satisfying the expectations of library customers

    CERN Document Server

    Hernon, Peter; Dugan, Robert

    2015-01-01

    Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

  16. NEIC Library Services

    Science.gov (United States)

    The National Enforcement Investigation Center (NEIC) Environmental Forensic Library partners with NEIC's forensic scientists to retrieve, validate and deliver information to develop methods, defensible regulations, and environmental measurements.

  17. E-books in academic libraries

    CERN Document Server

    Mincic-Obradovic, Ksenija

    2010-01-01

    Written from the perspective of a librarian, this book offers a comprehensive overview of the impact of e-books on academic libraries. The author discusses advantages to both researchers and librarians and provides current examples of innovative uses of e-books in academic contexts. This book reviews the current situation in e-book publishing, and describes problems in managing e-books in libraries caused by the variety of purchase models and varying formats available, and the lack of standardisation. It discusses solutions for providing access and maintaining bibliographic control, looks at v

  18. Integration of Library Services in the System of Digital Libraries

    Science.gov (United States)

    Bezdushnyj, A. N.; Kalenov, N. E.; Kouriv, P. M.; Serebryakov, V. A.

    The article is devoted to the functional extension of the Integrated System of Information Resources of RAS (ISIR RAS - RFBR 99-07-90139 project). This extension (Library Subsystem) provides integration of library services in ISIR RAS electronic libraries system. Library Subsystem implements standard library services such as information about free and ordered copies of editions, creation of the library orders for edition etc. The Library Subsystem is an integrated solution; it's based on ISIR data model and technologies.

  19. Library Media Services Handbook.

    Science.gov (United States)

    Winnipeg School Div. Number 1, Manitoba (Canada).

    This 1991 edition of the handbook for Winnipeg School Division Number 1 school library media programs presents detailed program guidelines, objectives, philosophies, and goals in five major sections: (1) Library Policy and Practices (statement of the division's educational philosophy and goals, philosophy and goals of the division's library…

  20. Subject Service Innovation at Academic Libraries in Ubiquitous Knowledge Environment%泛在知识环境下高校图书馆学科服务创新研究

    Institute of Scientific and Technical Information of China (English)

    陈全松

    2012-01-01

    泛在知识环境下高校图书馆学科服务的理念、内容和模式都出现了一系列新变化。在对全新的服务理念和服务内容进行分析的基础上,提出图书馆应该建立与此相适应的团队协作、互动协同新模式。%The concept,contents,and patterns of academic libraries subject service would experience a series of new changes in ubiquitous knowledge environment.Based on the analysis of the new concept and new contents of subject services,in this article,it was proposed that academic libraries should establish the new subject services patterns,such as teamwork pattern and interactive pattern.

  1. MANAGING CHANGE IN ACADEMIC LIBRARY: THE CASE OF VILNIUS UNIVERSITY LIBRARY

    Directory of Open Access Journals (Sweden)

    Marija Prokopčik

    2014-04-01

    Full Text Available ABSTRACTPurpose: The main objective of this article is to ascertain some most significant fields of the academic library activities, which have (or could have an impact on strengthening the library’s role as a partner in academic community, as well as to perform assessment of Vilnius University Library (thereinafter VUL capacities in order to see what kind of current or future activities performed by the library may contribute to the building-up of such role in Vilnius University (thereinafter VU community.Methodology/approach: Analysis of LIS professional literature of the latter five years reveals the key trends in development of academic libraries, their innovative change and challenges – partnerships of open access, managing of research data; research support; research assessment, Library scientific research, as well as allows to perform situation analysis of one particular library in order to see if and at what scale these identified trends can be traced in VUL.Results: It was established that VUL contributes to the idea and practical implementation of open access, collaborates with VU and Lithuania’s academic community in the projects of research data management, takes an active part in carrying out bibliometric research, helps to form a range of research support services, promotes the Library’s scholarly research and contributes to formation of the institution’s research potential.Research limitation: This article focuses on analysis of one academic library (VUL and its activities. Such issues like studies support, library as a space for communication, professional assistance in research events organization, improvement of information and media literacy were deliberately not covered.Originality/practical implications: Identification of common trends and measures of their practical implementation in one particular institution may be useful for other libraries planning the strategy of change and (or implementing selected solutions.

  2. Students' information behaviour and the role of academic library

    Directory of Open Access Journals (Sweden)

    Darko Lacović

    2015-03-01

    Full Text Available In this paper the author presented the results of some of the available studies of students' information seeking behaviour conducted in different countries. The aim of these studies was to identify information needs, sources, and types of library use by the university students from various disciplinary fields. According to the results, the majority of the respondents needed the information for academic purposes (such as papers, assignments or examinations, frequently using information sources like books, journal articles, online sources etc. For many students the internet was a very important source in finding academic materials. Most of the students received advice in finding relevant information sources from their lecturers, peers, and librarians. This paper also describes some aspects related to information seeking behaviour of young students (Generation Y, and Millennial generation who were influenced by their peers, and had poor understanding of their information needs. They prefer quick Google search, navigation through virtual libraries and spend more time downloading the materials than utilizing e-sources. Although the academic libraries were often used only for borrowing books and using reference material or printed periodicals, it has been established that the role of academic libraries was very significant in satisfying university students’ information needs. Further research that could be done building onto the selected studies is examination of information seeking behaviour of the students between different disciplines while taking into the account various context situations in which information tasks are performed. Moreover, further studies should explore factors that affect students’ library use, and identify significance of the library instruction in improving academic library services for users.

  3. Developing European Library Services in Changing Times

    Directory of Open Access Journals (Sweden)

    Paul Ayris

    2012-04-01

    Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The kernel of this paper was delivered at the 10th Anniversary special EISZ Consortium Members’ Meeting on 2 December 2011, in Budapest, Hungary. It builds on an earlier talk delivered in Thessaloniki, Greece, on 14–15 November 2011 at the 20th Pan-Hellenic Academic Libraries Conference, entitled ‘Academic Libraries and Financial Crisis: Strategies for Survival’. Both these presentations are available in UCL Discovery. This article draws on themes used in both presentations, and introduces a new one on the topic of copyright reform. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JISC Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LIBER’s EU project portfolio. Finally, change and growth can come

  4. Curriculum Mapping in Academic Libraries

    Science.gov (United States)

    Buchanan, Heidi; Webb, Katy Kavanagh; Houk, Amy Harris; Tingelstad, Catherine

    2015-01-01

    Librarians at four different academic institutions concurrently completed curriculum mapping projects using varying methods to analyze their information literacy instruction. Curriculum mapping is a process for systematically evaluating components of an instructional program for cohesiveness, proper sequencing, and goal achievement. There is a…

  5. Curriculum Mapping in Academic Libraries

    Science.gov (United States)

    Buchanan, Heidi; Webb, Katy Kavanagh; Houk, Amy Harris; Tingelstad, Catherine

    2015-01-01

    Librarians at four different academic institutions concurrently completed curriculum mapping projects using varying methods to analyze their information literacy instruction. Curriculum mapping is a process for systematically evaluating components of an instructional program for cohesiveness, proper sequencing, and goal achievement. There is a…

  6. Revising Academic Library Governance Handbooks

    OpenAIRE

    2015-01-01

    Original Image by Flickr user Sasquatch 1 (CC BY 2.0), with minimal modification by C. Strunk (10 June 2015). In Brief Regardless of our status (tenure track, non-tenure track, staff, and/or union), academic librarians at colleges and universities may use a handbook or similar document as a framework for self-governance. These handbooks typically cover rank […

  7. Google Scholar Usage: An Academic Library's Experience

    Science.gov (United States)

    Wang, Ya; Howard, Pamela

    2012-01-01

    Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server,…

  8. Google Scholar Usage: An Academic Library's Experience

    Science.gov (United States)

    Wang, Ya; Howard, Pamela

    2012-01-01

    Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server,…

  9. Social Media in Academic Libraries: Engaging in 140 Characters or Less

    Science.gov (United States)

    Levesque, Lisa

    2016-01-01

    The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell of their visions for the profession, or to tell of research that is…

  10. Opportunities for systematic change in the academic research library: elements of the post-digital library

    Directory of Open Access Journals (Sweden)

    James G Neal

    2012-03-01

    Full Text Available This paper, based on a talk delivered at the University of Leeds on 19 April 2011, seeks to outline a series of important trends that are influencing the roles and responsibilities of the academic research library, and a program of radical collaboration that would enable deeper integration of resources and a more systemic approach to the critical collection and service challenges. The academic research library must sustain its core responsibilities, albeit in an increasingly digitized, networked and mobile condition, enrich fundamental relationships with its user communities, and assume powerful new roles in support of learning and scholarship. New measures of quality, impact, productivity, innovation and leadership must be advanced. The paper suggests that the evolution of the academic library will focus more on an evolving period of polygamy, parabiosis and particularism, as we think beyond the transition to electronic and more about a post-digital context.

  11. Vertical Files in Midlands Academic Libraries.

    Science.gov (United States)

    Lillis, John G.

    1991-01-01

    Reviews survey responses from 127 nonmedical academic libraries in Nebraska, Iowa, and Kansas regarding their vertical files (e.g., acquisitions, weeding, size, nature, collection management, frequency of use, maintenance of statistics, types of users, circulation, and security), reporting that 109 had vertical files, with most emphasizing topics…

  12. The Future of Reading and Academic Libraries

    Science.gov (United States)

    Durant, David M.; Horava, Tony

    2015-01-01

    The e-book is raising fundamental questions around the dynamics and habits of reading; the role of books in the academic library; and the role of librarians in addressing new realities of reading and learning. Print and digital texts foster different styles of reading and different ways of thinking and doing research. This paper examines…

  13. Mapping Academic Library Contributions to Campus Internationalization

    Science.gov (United States)

    Witt, Steven W.; Kutner, Laurie; Cooper, Liz

    2015-01-01

    This study surveyed academic libraries across the United States to establish baseline data on their contributions to campus internationalization. Supplementing data from the American Council on Education (ACE) on internationalization of higher education, this research measured the level of international activities taking place in academic…

  14. The Future of Reading and Academic Libraries

    Science.gov (United States)

    Durant, David M.; Horava, Tony

    2015-01-01

    The e-book is raising fundamental questions around the dynamics and habits of reading; the role of books in the academic library; and the role of librarians in addressing new realities of reading and learning. Print and digital texts foster different styles of reading and different ways of thinking and doing research. This paper examines…

  15. Electronic Journal Delivery in Academic Libraries

    Science.gov (United States)

    Crothers, Stephen; Prabhu, Margaret; Sullivan, Shirley

    2007-01-01

    The authors recount experiences of the variety of problems and issues involved in providing access to electronic journals in a large academic library. The paper excludes concerns emanating from decisions to subscribe to aggregations such as those produced by vendors like EBSCO, but concentrates on scholarly journals ordered individually, or as…

  16. Best-Sellers in Academic Libraries.

    Science.gov (United States)

    Crawford, Gregory A.; Harris, Matthew

    2001-01-01

    A selection of academic libraries was studied to examine ownership of best-sellers from 1940 to 1990. The trend is to keep a higher percentage of older best-sellers in fiction than newer ones. Nonfiction appears to be more sporadic but still follows this trend. Findings indicate new collection development policies may be needed to protect…

  17. Best-Sellers in Academic Libraries.

    Science.gov (United States)

    Crawford, Gregory A.; Harris, Matthew

    2001-01-01

    A selection of academic libraries was studied to examine ownership of best-sellers from 1940 to 1990. The trend is to keep a higher percentage of older best-sellers in fiction than newer ones. Nonfiction appears to be more sporadic but still follows this trend. Findings indicate new collection development policies may be needed to protect…

  18. The Application of Job Redesign Concepts to the Management of Academic Research Libraries.

    Science.gov (United States)

    Martell, Charles

    Although the academic research library is service oriented and exists in a diverse, dynamic environment, the jobs within the system tend to be highly structured and mechanistic, more suitable for a production oriented organization. This paper discusses the concept of job dimensions in general and in relation to the academic research library,…

  19. Providing Staff Training and Programming to Support People with Disabilities: An Academic Library Case Study

    Science.gov (United States)

    Brannen, Michelle H.; Milewski, Steven; Mack, Thura

    2017-01-01

    This case study explores services academic libraries provide to students with disabilities and the impact these can have on the success and experience of these students. The study focuses on staff training and outreach programming. The authors examine the academic library literature surrounding these topics, provide examples of programming…

  20. The small and rural academic library leveraging resources and overcoming limitations

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    Davis Kendrick, Kaetrena

    2016-01-01

    Through the use of case studies, research, and practical interviews, The Small or Rural Academic Library: Leveraging Resources and Overcoming Limitations explores how academic librarians in such environments can keep pace with, create, and improve modern library practices and services, network with colleagues, and access continuing education and professional development opportunities.

  1. Adoption of Library 2.0 Functionalities by Academic Libraries and Users: A Knowledge Management Perspective

    Science.gov (United States)

    Kim, Yong-Mi; Abbas, June

    2010-01-01

    This study investigates the adoption of Library 2.0 functionalities by academic libraries and users through a knowledge management perspective. Based on randomly selected 230 academic library Web sites and 184 users, the authors found RSS and blogs are widely adopted by academic libraries while users widely utilized the bookmark function.…

  2. Adoption of Library 2.0 Functionalities by Academic Libraries and Users: A Knowledge Management Perspective

    Science.gov (United States)

    Kim, Yong-Mi; Abbas, June

    2010-01-01

    This study investigates the adoption of Library 2.0 functionalities by academic libraries and users through a knowledge management perspective. Based on randomly selected 230 academic library Web sites and 184 users, the authors found RSS and blogs are widely adopted by academic libraries while users widely utilized the bookmark function.…

  3. Revising Academic Library Governance Handbooks

    Directory of Open Access Journals (Sweden)

    Jen Stevens

    2015-07-01

    Full Text Available Original Image by Flickr user Sasquatch 1 (CC BY 2.0, with minimal modification by C. Strunk (10 June 2015. In Brief Regardless of our status (tenure track, non-tenure track, staff, and/or union, academic librarians at colleges and universities may use a handbook or similar document as a framework for self-governance. These handbooks typically cover rank […

  4. Meeting Academic Needs for Information: A Customer Service Approach

    Science.gov (United States)

    Saunders, E. Stewart

    2008-01-01

    Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…

  5. Adoption of Web 2.0 in US Academic Libraries: A Survey of ARL Library Websites

    Science.gov (United States)

    Mahmood, Khalid; Richardson, John V., Jr.

    2011-01-01

    Purpose: This paper aims to survey the web sites of the academic libraries of the Association of Research Libraries (USA) regarding the adoption of Web 2.0 technologies. Design/methodology/approach: The websites of 100 member academic libraries of the Association of Research Libraries (USA) were surveyed. Findings: All libraries were found to be…

  6. Developing European Library Services in Changing Times

    Directory of Open Access Journals (Sweden)

    Paul Ayris

    2012-01-01

    Full Text Available The purpose of this article is to explain what academic and national libraries can do to continue to offer services and facilities at a time of economic difficulties. It identifies a number of methodologies and opportunities that are open to libraries and takes the view that it is never wise to waste a good crisis, because all threats are really opportunities in disguise. The article looks at the initial economic context for European research libraries and then examines ways in which libraries can tackle the threats which the current financial crisis poses. Joint procurement is one way in which libraries can achieve value for money, and the paper examines the role of JIS C Collections in the UK. Innovation through collaboration and shared services are also ways in which libraries can innovate/make savings in a cost-effective way by sharing the burden of costs around the partnership. The paper gives two examples: one which is now well established, the DART-Europe portal for Open Access e-theses; and one which is in the early stages of being discussed — a cloud-based solution for true collaborative cataloguing amongst the UK’s research and national libraries. The European Research Area (ERA and the contributions that libraries can make to this infrastructure through innovative EU project funding are analysed in some detail by looking at LI BER’s EU project portfolio. Finally, change and growth can come through changes to legal frameworks, and the paper looks at the Hargreaves review of copyright frameworks in the UK and the launch of the new library-based EU lobbying group for copyright reform, Information Sans Frontières (IS F.

  7. The Economic Behavior of Academic Research Libraries: Toward a Theory.

    Science.gov (United States)

    Liu, Lewis G.

    2003-01-01

    Examines the economic behavior of academic research libraries, arguing that academic research libraries seek to maximize universities' utility by expanding library collections. Findings are consistent with those from a previous study using a different ranking system and sample data and reconfirm that library collections contribute significantly to…

  8. The Impact of the Academic Library on Student Success: Connecting the Dots

    Science.gov (United States)

    Thorpe, Angie; Lukes, Ria; Bever, Diane J.; He, Yan

    2016-01-01

    In an age of assessment and accountability, academic libraries feel much pressure to prove their value according to new university measurements of student success. This study describes a methodology for how libraries may examine student interactions with services to assess whether library usage impacts student grade point averages (GPAs) and…

  9. E-Readers on Trial: Qualitative Results from an Academic Library Pilot Project

    Science.gov (United States)

    Kemp, Jan; Lutz, Ellen; Nurnberger, Amy L.

    2012-01-01

    In 2010, the University of Texas at San Antonio Libraries opened a bookless satellite library, the Applied Engineering and Technology (AET) Library. AET librarians wanted to offer a new service: lending e-readers loaded with academic content and other e-books of interest to engineering and science students. Librarians chose three e-readers for the…

  10. University Rankings: How Well Do They Measure Library Service Quality?

    Science.gov (United States)

    Jackson, Brian

    2015-01-01

    University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…

  11. University Rankings: How Well Do They Measure Library Service Quality?

    Science.gov (United States)

    Jackson, Brian

    2015-01-01

    University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…

  12. Potential Fit to the Department Outweighs Professional Criteria in the Hiring Process in Academic Libraries. A Review of: Wang, Z. & Guarria, C. (2010. Unlocking the mystery: What academic library search committees look for in filling faculty positions. Technical Services Quarterly, 27, 66–86.

    Directory of Open Access Journals (Sweden)

    Yvonne Hultman Özek

    2010-12-01

    Full Text Available Objective – To identify key factors affecting the probability of obtaining an interview and being hired for an academic library position.Design – An online survey was distributed via the following electronic mail lists: ACRL, LITA, COLLIB, METRO, ACQNET, COLLDV, ULS, EQUILIBR, and ALF. The questionnaire was posted via StudentVoice, an assessment survey provider.Setting – Academic libraries in the United States.Subjects – The 242 academic library search committees that responded to the online survey.Methods – The authors reviewed the literature on the hiring process in academic libraries. A questionnaire for an online survey was developed. The instrument contained closed questions with the option to add comments. The survey was available for completion June 3 to June 15, 2008.Main Results – Skills and performance of job requirements were rated as the most important criteria by 90% of the 242 academic library search committees that responded to the survey. Previous academic library experience was rated as essential by 38%. The findings also showed that committees are positive towards hiring recent graduates, and over 90% check references. In addition, 75% of the respondents emphasized the importance of skills in bibliographic instruction (BI, particularly when choosing staff for public services.Furthermore, of the 242 respondents, 47.52%, answering the corresponding question indicated that a relevant cover letter, correct spelling, and declaration of the candidate’s activities over all time periods are crucial aspects.Those in favour of using a weighted scoring system, 37% of 218 respondents, felt that it served as a tool to level the playing field for gathering accurate information, and it also helped to improve the efficiency as well as speed of the hiring process. However, 62.84% of the respondents commented that a weighted scoring system is too prescribed, and some universities did not allow the use of this method. Of 218

  13. Webpages on copyright in Canadian academic libraries

    Directory of Open Access Journals (Sweden)

    Tony G Horava

    2008-12-01

    Full Text Available Academic libraries value the web as being a vital channel for communicating information and policies to their user community. Designing a webpage on copyright is a challenging task that requires a consideration of the medium and the message. This article proposes a conceptual model and proactive approach for integrating policy objective and goals into the development of a copyright webpage, based on key elements of the library’s involvement in academia. To complement this theoretical approach, an analysis of Canadian academic library websites was conducted in order to gage the effectiveness of copyright webpages, in the Canadian legal context, according to the model as well as related design issues of visibility and access.

  14. Information and communication technologies for knowledge management in academic libraries in Nigeria and South Africa

    Directory of Open Access Journals (Sweden)

    Rexwhite T. Enakrire

    2017-01-01

    Full Text Available Background: Presently, libraries, especially academic libraries, have increasingly used information and communication technologies (ICTs to automate their core functions in order to implement efficient and effective library operations and services. This now requires library and information professionals as knowledge workers to intensify managing both explicit and tacit knowledge for the organisational growth of the libraries.Objectives: The objective of this study was to investigate the use of ICT facilities that support knowledge management (KM in academic libraries in Nigeria and South Africa.Methods: Both quantitative through survey and structured questionnaires and qualitative by content analysis and interview research methodologies were applied in the initial study. The qualitative approach of content analysis was applied to literature review, and key informants were also interviewed. One hundred and thirty-two professional librarians and six key informants across the sampled academic libraries in the two countries were targeted for information. The study sampled only six academic libraries, three in each country, which renders generalisation difficult. This article largely focuses on quantitative aspects of the study in the reported findings.Results: Availability and accessibility of ICTs for KM among the sampled libraries were not uniform, even within one country. Infrastructural support has affected some of the university libraries to a great extent. The knowledge and skills for using ICT for KM were largely adequate, but varied within the libraries and librarians as well. The challenges facing the libraries border on inadequate infrastructure and professional staff, but irrespective of the challenges faced, libraries have devised strategies for coping and rendering services. The study has provided new information relating to the use of ICT facilities and services for KM in academic libraries that calls for rigorous continuing education

  15. 移动信息服务在国内高校图书馆中的应用模式分析%Analysis of the Application Model of Mobile Information Services in Domestic Academic Libraries

    Institute of Scientific and Technical Information of China (English)

    余世英; 明均仁

    2012-01-01

    随着移动信息技术的发展,高校校园开始流行和普及利用手机、电子书阅读器、平板电脑等终端设备进行移动信息服务,SMS服务、WAP服务、移动参考咨询、电子书外借服务等模式相继出现。本文通过对国内31个省份共计820所普通本科院校图书馆进行系统调查,对国内高校图书馆的四种移动信息服务应用模式进行了深入分析,并结合国外高校图书馆成功的经验就国内高校图书馆移动信息服务的发展作了一定的探讨。%With the development of mobile information technology, it becomes popular and universal to access to mobile phones, e-book reader, tablet PCs, and other terminal equipments for using mobile information services in university campus and SMS service, WAP service, mobile reference service, e-book lending service model,etc, appear. By reseaching a total of 820 undergraduate college library systems in 31 provinces, this reseach conductes an deep analysis of the four application patterns of mobile information services in domestic academic libraries, and discusses the development of mobile information services in domestic academic libraries, combined with successful experience of foreign university libraries.

  16. Utilizing Building Usage Assessment: Determining Deployment of Student Workers in an Academic Library

    Science.gov (United States)

    Buller, Ryan F.

    2014-01-01

    Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

  17. Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines?

    Science.gov (United States)

    Platt, Jessica; Benson, Pete

    2010-01-01

    The purpose of this study was to measure the degree to which academic libraries or library staff members throughout the United States adhere to the Guidelines for Virtual Reference Services provided by the Reference & User Services Association (RUSA). The results of the study were analyzed to identify specific areas where improvement is needed…

  18. Accessibility, Collaboration, and Staffing: Revamping the Model for Academic Library Video Collections

    Science.gov (United States)

    McGeary, Bryan James

    2015-01-01

    This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…

  19. Academic Service Quality and Instructional Quality.

    Science.gov (United States)

    Greiner, Keith; Westbrook, Thomas S.

    2002-01-01

    Examined the relationship between academic service quality and instructional quality in higher education. Found a high correlation between academic service and instructional quality, with academic service overlapping instructional quality in three dimensions: enthusiasm, organization, and rapport. (EV)

  20. Library services for people with disabilities: results of a survey.

    Science.gov (United States)

    Nelson, P P

    1996-07-01

    The Americans with Disabilities Act (ADA), enacted in 1990, has had a significant impact on the way many institutions, including libraries, do business. The Association of Research Libraries surveyed its members in 1991 to determine the effect of this legislation, and the author conducted a similar survey in 1995 to learn what progress academic health sciences libraries have made in serving the needs of people with disablities. A questionnaire was mailed to 131 members of the Association of Academic Health Sciences Library Directors. Nearly three-quarters of respondents reported elimination of physical barriers. The most common services provided are retrieval of materials from the stacks and photocopy assistance. Much less attention has been paid to the use of adaptive technology that allows disabled users to search a library's online catalog and databases; special technology is often provided by another unit on campus but there seems to be little coordination with library services Few libraries have assigned responsibility for disability services to a specific staff member and even fewer have done a formal assessment of the need for special services. The issues identified by the survey should challenge academic health sciences libraries to examine their status regarding compliance with ADA legislation.

  1. The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain

    Science.gov (United States)

    Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen

    2010-01-01

    This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

  2. The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain

    Science.gov (United States)

    Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen

    2010-01-01

    This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

  3. Establishing an academic digital library& information system in China: The case of CADLIS

    Institute of Scientific and Technical Information of China (English)

    YAO; Xiaoxia; LIU; Suqing; CHEN; Ling; XIAO; Long

    2008-01-01

    China Academic Digital Library&Information System(CADLIS)was established as a public service system in 1996.Its mission is to improve the resource sharing for China’s higher education.The framework of CADLIS is constructed to allow easy interconnection and interoperability.This paper presents an introduction to the portal,academic resources,bibliographic system,service network,digital library technical platform,standards and criteria of CADLIS as well.

  4. Juvenile Correctional Institutions Library Services: A Bibliography.

    Science.gov (United States)

    McAlister, Annette M.

    This bibliography lists citations for 14 articles, books, and reports concerned with library services in juvenile correctional institutions. A second section lists 21 additional materials on adult correctional libraries which also contain information relevant to the juvenile library. (KP)

  5. The Cost Function and Scale Economies in Academic Research Libraries.

    Science.gov (United States)

    Liu, Lewis G.

    2003-01-01

    This empirical research examined scale economies of academic research libraries and developed a total cost function for estimating economies of scale. Suggests that libraries in general, and academic research libraries in particular, are information provision organizations that provide multiproducts and multiservices. Findings indicate that slight…

  6. Designing Search: Effective Search Interfaces for Academic Library Web Sites

    Science.gov (United States)

    Teague-Rector, Susan; Ghaphery, Jimmy

    2008-01-01

    Academic libraries customize, support, and provide access to myriad information systems, each with complex graphical user interfaces. The number of possible information entry points on an academic library Web site is both daunting to the end-user and consistently challenging to library Web site designers. Faced with the challenges inherent in…

  7. Academic Utilization of Government Publications in Three Nigerian University Libraries

    Science.gov (United States)

    Okwor, Roseline Ngozi; Mole, Austin J. C.; Ihekwoaba, Emmanuel Chukwudi

    2015-01-01

    This paper seeks to examine the current state of academic utilization of government publications in Nigerian university libraries. Using a descriptive survey, the study focused on three academic libraries in Southeastern Nigeria serving a population of 11,996 undergraduate and postgraduate student library users, 592 of whom answered a…

  8. The Protean Challenge of Game Collections at Academic Libraries

    Science.gov (United States)

    Cross, Emma; Mould, David; Smith, Robert

    2015-01-01

    The rise of game development and game studies on university campuses prompts academic libraries to consider how to support teaching and research in this area. This article examines current issues and challenges in the development of game collections at academic libraries. The gaming ecosystem has become more complex and libraries may need to move…

  9. The Protean Challenge of Game Collections at Academic Libraries

    Science.gov (United States)

    Cross, Emma; Mould, David; Smith, Robert

    2015-01-01

    The rise of game development and game studies on university campuses prompts academic libraries to consider how to support teaching and research in this area. This article examines current issues and challenges in the development of game collections at academic libraries. The gaming ecosystem has become more complex and libraries may need to move…

  10. Acquiring E-Books for academic libraries

    Directory of Open Access Journals (Sweden)

    Hazel Woodward

    2007-11-01

    Full Text Available This paper outlines the recent work of the UK’s Joint Information Systems Committee ( JISC in the area of e-books. The JISC Collections Team is responsible for negotiating deals with publishers and aggregators of e-content for all UK higher education libraries - some 180 in total. In other words it acts as a national consortium for the UK academic community, although it should be noted that all deals are negotiated on an ‘opt-in’ basis. The JISC Collections Team is advised by a series of format-based working groups - comprising senior academic librarians and library practitioners - including the E-Books Working Group, the Journals Working Group and the Moving Images Working Group. Recently the working groups have formulated vision statements to help inform both their own activities and the education community as a whole. The vision for e-books in UK education is as follows: “The UK education community will have access to quality e-book content that is of high relevance to teaching, learning and research across the broadest range of subject areas. Flexible business and licensing models will support a diversity of needs, allowing users to do what they want when they want and how they want for education purposes. All e-books will be easily discoverable and consistent standards will allow all content to be fully integrated into library, learning and research environments.”

  11. Applying GRA and QFD to Improve Library Service Quality

    Science.gov (United States)

    Chen, Yen-Ting; Chou, Tsung-Yu

    2011-01-01

    This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

  12. School library services and students' satisfaction in the school library ...

    African Journals Online (AJOL)

    School library services and students' satisfaction in the school library of Federal Government Girls College Owerri. ... Open Access DOWNLOAD FULL TEXT ... The data collected were analyzed using descriptive statistics and Chi-square ...

  13. Strategies for marketing library services by library and information ...

    African Journals Online (AJOL)

    Strategies for marketing library services by library and information science (LIS) professionals in Nigeria. ... Journal Home > Vol 11, No 1 (2014) > ... lack of ICT infrastructure, and lack of internet facilities to reach out to the global world.

  14. Business Intelligence Infrastructure for Academic Libraries

    Directory of Open Access Journals (Sweden)

    Joe Zucca

    2013-06-01

    Full Text Available Objective – To describe the rationale for and development of MetriDoc, an information technology infrastructure that facilitates the collection, transport, and use of library activity data.Methods – With the help of the Institute for Museum and Library Services, the University of Pennsylvania Libraries have been working on creating a decision support system for library activity data. MetriDoc is a means of “lighting up” an array of data sources to build a comprehensive repository of quantitative information about services and user behavior. A data source can be a database, text file, Extensible Markup Language (XML, or any binary object that contains data and has business value. MetriDoc provides simple tools to extract useful information from various data sources; transform, resolve, and consolidate that data; and finally store them in a repository.Results – The Penn Libraries completed five reference projects to prove basic concepts of the MetriDoc framework and make available a set of applications that other institutions could test in a deployment of the MetriDoc core. These reference projects are written as configurable plugins to the core framework and can be used to parse and store EZ-Proxy log data, COUNTER data, interlibrary loan transactional data from ILLIAD, fund expenditure data from the Voyager integrated library system, and transactional data from the Relais platform, which supports the BorrowDirect and EZBorrow resource sharing consortiums. The MetriDoc framework is currently undergoing test implementations at the University of Chicago and North Carolina State University, and the Kuali-OLE project is actively considering it as the basis of an analytics module.Conclusion – If libraries decide that a business intelligence infrastructure is strategically important, deep collaboration will be essential to progress, given the costs and complexity of the challenge.

  15. What Qualifications and Skills Are Important for Digital Librarian Positions in Academic Libraries? A Job Advertisement Analysis

    Science.gov (United States)

    Choi, Youngok; Rasmussen, Edie

    2009-01-01

    As academic library functions and activities continue to evolve, libraries have broadened the traditional library model, which focuses on management of physical resources and activities, to include a digital library model, transforming resources and services into digital formats to support teaching, learning, and research. This transition has…

  16. Library Automation: A Survey of Leading Academic and Public Libraries in the United States.

    Science.gov (United States)

    Mann, Thomas W., Jr.; And Others

    Results of this survey of 26 public and academic libraries of national stature show that the country's major libraries are fully committed to automating their library operations. Major findings of the survey show that: (1) all libraries surveyed are involved in automation; (2) all libraries surveyed have automated their catalogs and bibliographic…

  17. The Prevalence and Practices of Academic Library Journal Clubs

    Science.gov (United States)

    Young, Philip; Vilelle, Luke

    2011-01-01

    Increased mention of journal clubs in the library literature and the recent creation of clubs at the authors' institutions sparked curiosity about how widespread they are in academic libraries. An online survey announced on library listservs assessed their prevalence and practices. Library journal clubs promote current awareness, analysis skills,…

  18. 高校图书馆服务社会之探索与实践——以深圳大学城图书馆为例%Study on Social Services Delivered by Academic Libraries A Case Study of University Town Library of Shenzhcn

    Institute of Scientific and Technical Information of China (English)

    陈园

    2012-01-01

    高校图书馆提升社会服务功能对社会、个人以及自身发展都具有积极的意义。但是现阶段国内高校图书馆面向社会服务的实践仍存在很多问题,文章以深圳大学城图书馆为例,对现存问题进行分析,提出一些可行性建议,以期为高校图书馆的社会服务进展提供借鉴。%The social service function of academic library has a positive effect on society, individual and its own development. But at present, the practice of social services delivered by academic library still has a lot of problems in China. So for providing some references for the progress of social services delivered by academic library, this paper takes Uni- versity Town Library of Shenzhen for example, analysis of existing problems and puts forward some feasible suggestions.

  19. Academic Library Administrators Perceive Value in Their Librarians’ Research

    OpenAIRE

    Elaine Sullo

    2014-01-01

    A Review of: Perkins, G.H. & Slowik, A.J.W. (2013). The value of research in academic libraries. College & Research Libraries, 74(2), 143-158. Retrieved from http://crl.acrl.org/content/74/2/143.full.pdf+html Abstract Objective – To explore academic library administrators’ perceived value of their librarians’ research, specifically the importance to the profession and the library community. Design – Qualitative, exploratory study using a survey questionnaire. Setting –...

  20. Electronic Libraries and the Future:Implications for Academic Libraries with East Asian Collections

    Directory of Open Access Journals (Sweden)

    Zhijia Shen、Susan Anthes

    2000-04-01

    Full Text Available

    頁次:4-17

    Academic libraries are stepping into uncharted territories with the advent of electronic books (ebooks and electronic libraries. This article provides an overview of the current status of both electronic books and libraries, including a description of a beta test of a new service netLibrary(tm at the University of Colorado at Boulder. Possible implications of new technology for various aspects of academic librarianship in the areas of acquisition, collection development, preservation, reference, circulation, interlibrary loan, and cataloging are discussed. Particular reference is given to East Asian collections. Benefits as well as liabilities are discussed. The authors raise issues regarding the potential of the new technology, and speculate on possible trends and areas for future research for academic librarians.

  1. Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada. A Review of: Olszewski, L., & Rumbaugh, P. (2010. An international comparison of virtual reference services. Reference & User Services Quarterly, 49(4, 360-368.

    Directory of Open Access Journals (Sweden)

    Giovanna Badia

    2012-03-01

    Full Text Available Objective – To investigate and compare the nature of e-mail reference services in academic and public libraries outside the United States.Design – Longitudinal comparative study. Setting – A total of 23 academic and public libraries in ten countries: Australia, Belgium, France, Germany, Mexico, the Netherlands, Slovenia, South Africa, Sweden, and the United Kingdom. Subjects – The authors collected reference questions that were e-mailed to the 23 libraries for the weeks of April 3, 2006 and April 7, 2008. Questions were sent from the libraries’ websites to QuestionPoint, a collaborative, online reference service that was used to answer the questions received.Methods – The authors randomly selected 25 questions for each library for the weeks under investigation. If a library did not receive 25 email reference questions that week, then they collected transactions from subsequent weeks until the quota was met or until the end of the month. The authors examined transactions from a total of 919 questions – 515 questions in 2006 and 476 in 2008. All identifying information about the user was stripped from each transaction collected. Each transaction was labeled according to the following categories: • Type of institution, i.e., whether the question was sent to an academic or public library• Language of the question• Question type, i.e., whether the question was about library policy or access to electronic resources (labeled “access” questions, about library holdings (labeled “bibliographic” questions, or about finding specific information on a topic (labeled “subject” questions• Answer type, i.e., whether the response consisted of: a confirmation, clarification, fact, instructions, referral to a pathfinder/bibliography, referral to another library/person/place, or no answer.• User status, i.e., whether the person asking the question was an undergrad, a graduate student, or a staff/faculty member• Subject

  2. Assessment of an iPad Loan Program in an Academic Medical Library: A Case Study.

    Science.gov (United States)

    Shurtz, Suzanne; Sewell, Robin; Halling, T Derek; McKay, Becky; Pepper, Catherine

    2015-01-01

    An academic medical library expanded its iPad loan service to multiple campus libraries and conducted an assessment of the service. iPads loaded with medical and educational apps were loaned for two-week checkouts from five library campus locations. Device circulation statistics were tracked and users were invited to complete an online survey about their experience. Data were gathered and analyzed for 11 months. The assessment informed the library on how best to adapt the service, including what resources to add to the iPads, and the decision to move devices to campuses with more frequent usage.

  3. Chinese Graduate Students and the Canadian Academic Library: A User Study at the University of Windsor

    Science.gov (United States)

    Liu, Guoying; Winn, Danielle

    2009-01-01

    This paper presents a pilot study that examined the information seeking behaviors of Chinese graduate students at the University of Windsor. Findings on current Chinese students' perceptions, expectations, and use of library services are highlighted including implications for academic libraries to meet international students' information needs.

  4. The Northwest Indiana Center for Data and Analysis: A Case Study of Academic Library Community Engagement

    Science.gov (United States)

    Sandberg, Scott; Morris, Cele; Sutherland, Timothy

    2013-01-01

    This paper details community engagement activity of an academic library coordinated within a broader university strategic plan. The Anderson Library at Indiana University Northwest (IU-Northwest) supports a service called the Northwest Indiana Center for Data and Analysis. Created in 1996 with funding made available from the Indiana University…

  5. Changes in Academic Library Space: A Case Study at the University of New South Wales

    Science.gov (United States)

    Bailin, Kylie

    2011-01-01

    As the digital environment continues to become more pervasive in our lives, academic libraries have had to adapt to ensure that services remain relevant to users' needs. Research was conducted to examine the 2009-2011 refurbishment at the University of New South Wales (UNSW) Library and evaluate its success in meeting users' needs in terms of…

  6. Self-Service Charge Systems: Current Technological Applications and Their Implications for the Future Library.

    Science.gov (United States)

    Mardikian, Jackie

    1995-01-01

    Discusses a possible shift to self-service check-out systems for academic library patrons. Provides an annotated bibliography of 51 items that discuss the impact of self-service technology on the quality of service and customer satisfaction in libraries, service sectors, banking, and the vending industry. (LRW)

  7. 移动学习环境下高校图书馆学习支持服务研究%Research on learning support service of academic libraries under mmobile learning environment

    Institute of Scientific and Technical Information of China (English)

    李琛

    2016-01-01

    This paper constructs the model of learning support service of academic libraries under mobile learning environment from technical environment, resources environment and service environment. Then,the paper discusses how to carry out the implementation of learning support services include mobile library services, electronic teaching reference resource mobile reading service and mobile information services etc. and proposes development strategy such as further integration and reconstruction of teaching resources, development of mobile e-learning platform and uniform format and standards.%从技术环境、资源环境、服务环境等层次构建了移动学习环境下高校图书馆学习支持服务模型,探讨了目前高校图书馆在移动学习环境下开展学习支持服务的实现方式,包括移动图书馆服务、电子教参资源移动阅读服务、移动信息服务等,同时提出教学资源进一步整合和重构、开发移动网络学习平台、统一格式与标准等发展策略。

  8. Staying True to the Core: Designing the Future Academic Library Experience

    Science.gov (United States)

    Bell, Steven J.

    2014-01-01

    In 2014, the practice of user experience design in academic libraries continues to evolve. It is typically applied in the context of interactions with digital interfaces. Some academic librarians are applying user experience approaches more broadly to design both environments and services with human-centered strategies. As the competition for the…

  9. Staying True to the Core: Designing the Future Academic Library Experience

    Science.gov (United States)

    Bell, Steven J.

    2014-01-01

    In 2014, the practice of user experience design in academic libraries continues to evolve. It is typically applied in the context of interactions with digital interfaces. Some academic librarians are applying user experience approaches more broadly to design both environments and services with human-centered strategies. As the competition for the…

  10. Users’ expectations of public library services

    Directory of Open Access Journals (Sweden)

    Tanja Borko

    2006-01-01

    Full Text Available Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries should offer to their users, definition of the expectation and which factors influence forming the expectations. 60 users were interviewed in two public libraries. The purpose of research was to find out how expectation differs from public library service offer. The results show that most users expect traditional library services such as free access to books, loaning books, giving information over the phone, reading rooms and inter-library loan; furthermore, most users expect library consultancy and advisory services, access to the Internet, public library website, on-line library catalog and services for the youngest members of the library. Fewer users expect guided tour of the library and information on cultural events in the city. Very few users expect modern services, such as provision of electronic publications, courses or lectures for using the Internet and other electronic sources, special courses, such as how to write a scientific research, and services for leisure and recreation, such as organized trips, and fun activities, such as arranging flowers, painting, sawing, etc.

  11. Managing ebook metadata in academic libraries taming the tiger

    CERN Document Server

    Frederick, Donna E

    2016-01-01

    Managing ebook Metadata in Academic Libraries: Taming the Tiger tackles the topic of ebooks in academic libraries, a trend that has been welcomed by students, faculty, researchers, and library staff. However, at the same time, the reality of acquiring ebooks, making them discoverable, and managing them presents library staff with many new challenges. Traditional methods of cataloging and managing library resources are no longer relevant where the purchasing of ebooks in packages and demand driven acquisitions are the predominant models for acquiring new content. Most academic libraries have a complex metadata environment wherein multiple systems draw upon the same metadata for different purposes. This complexity makes the need for standards-based interoperable metadata more important than ever. In addition to complexity, the nature of the metadata environment itself typically varies slightly from library to library making it difficult to recommend a single set of practices and procedures which would be releva...

  12. On the Personalized Service Mode of Information in the Academic Libraries%浅谈高校图书馆个性化信息服务模式

    Institute of Scientific and Technical Information of China (English)

    许艳

    2012-01-01

    "Reader is God, user is service object" is the aervice tenet of the library. In this paper, the development trend of the personalized service mode was analyzed, and the ways and means of the personalized service mode was produced, based on the different demands of the reader.%“读者至上,读者第一”是图书馆服务工作的基本宗旨.为了满足信息时代读者的文献信息需求,图书馆员根据不同读者对文献信息需求的不同,分析了高校图书馆个性化信息服务发展的趋势,提出了一些个性化信息服务的策略.

  13. Marketing and Promotion of Library Services

    Science.gov (United States)

    Nicholas, Julie

    As librarians we should be actively marketing and promoting our library services. This paper aims to demystify marketing for librarians. Practical solutions are provided on how to implement a marketing strategy, with particular emphasis on the value of using electronic information resources. It also shows the link between promoting library services and raising the profile of the library.

  14. Open Access in China and Its Effect on Academic Libraries

    Science.gov (United States)

    Hu, Dehua; Luo, Aijing; Liu, Haixia

    2013-01-01

    OA is to become the future of academic library exchanges in China. With the government's support and promotion of OA, more and more Chinese academic libraries have been committed to participating in OA. The rapid development of OA not only has changed the model of traditional scholarly communication and brought a free communication environment of…

  15. Social Bookmarking in Academic Libraries: Trends and Applications

    Science.gov (United States)

    Redden, Carla S.

    2010-01-01

    This paper presents an exploration of the potential utilization of social bookmarking web sites by academic libraries. These web sites, which allow users and organizations to create accounts for bookmarking online content, provide academic libraries tools to collaborate and network, organize and share electronic resources and teach information…

  16. Internationalization in German Academic Libraries: Moving beyond North American Perspectives

    Science.gov (United States)

    Bordonaro, Karen; Rauchmann, Sabine

    2015-01-01

    This paper explores how internationalization is understood and experienced in German academic libraries. Its main purpose is to move the discussion of internationalization in academic libraries beyond the boundaries of English-speaking North America by investigating a European perspective. Its secondary purpose is to investigate the role of…

  17. PR: The State of Public Relations in Academic Libraries.

    Science.gov (United States)

    Ford, Vikki

    1985-01-01

    Presents results of survey of 48 academic library directors on use and effectiveness of public relations (PR) programs (planned PR programs administered by one person, coordinated PR programs, favored channels of communication, importance of academic library PR). Recommendations based on survey results and review of literature are offered. (22…

  18. Students lead the library the importance of student contributions to the academic library

    CERN Document Server

    Arnold-Garza, Sara

    2017-01-01

    In six parts-Students as Employees, Students as Curators, Students as Ambassadors, the Library as Client, Student Groups as Library Leaders, and Students as Library Designers-Students Lead the Library provides case studies of programs and initiatives that seek student input, assistance, and leadership in the academic library. Through the library, students can develop leadership skills, cultivate high levels of engagement, and offer peer learning opportunities. Through the students, libraries can create participatory design processes, enhancement and transformation of the library's core functions, and expressed library value for stakeholders.

  19. Current issues in the design of academic health sciences libraries: findings from three recent facility projects.

    Science.gov (United States)

    Nelson, Patricia P

    2003-07-01

    Planning a new health sciences library at the beginning of the twenty-first century is a tremendous challenge. Technology has radically changed the way libraries function in an academic environment and the services they provide. Some individuals question whether the library as place will continue to exist as information becomes increasingly available electronically. To understand how libraries resolve programming and building design issues, visits were made to three academic health sciences libraries that have had significant renovation or completed new construction. The information gathered will be valuable for planning a new library for the University of Colorado Health Sciences Center and may assist other health sciences librarians as they plan future library buildings.

  20. A Framework for Evaluating Digital Library Services; Interdisciplinarity: The Road Ahead for Education in Digital Libraries; Federated Digital Rights Management: A Proposed DRM Solution for Research and Education; Learning Lessons Holistically in the Glasgow Digital Library.

    Science.gov (United States)

    Choudhury, Sayeed; Hobbs, Benjamin; Lorie, Mark; Flores, Nicholas; Coleman, Anita; Martin, Mairead; Kuhlman, David L.; McNair, John H.; Rhodes, William A.; Tipton, Ron; Agnew, Grace; Nicholson, Dennis; Macgregor, George

    2002-01-01

    Includes four articles that address issues related to digital libraries. Highlights include a framework for evaluating digital library services, particularly academic research libraries; interdisciplinary approaches to education about digital libraries that includes library and information science and computing; digital rights management; and the…

  1. A Framework for Evaluating Digital Library Services; Interdisciplinarity: The Road Ahead for Education in Digital Libraries; Federated Digital Rights Management: A Proposed DRM Solution for Research and Education; Learning Lessons Holistically in the Glasgow Digital Library.

    Science.gov (United States)

    Choudhury, Sayeed; Hobbs, Benjamin; Lorie, Mark; Flores, Nicholas; Coleman, Anita; Martin, Mairead; Kuhlman, David L.; McNair, John H.; Rhodes, William A.; Tipton, Ron; Agnew, Grace; Nicholson, Dennis; Macgregor, George

    2002-01-01

    Includes four articles that address issues related to digital libraries. Highlights include a framework for evaluating digital library services, particularly academic research libraries; interdisciplinary approaches to education about digital libraries that includes library and information science and computing; digital rights management; and the…

  2. Abuse of Library Materials in Academic Libraries: A Case Study of ...

    African Journals Online (AJOL)

    Abuse of Library Materials in Academic Libraries: A Case Study of the University of ... AFRICAN JOURNALS ONLINE (AJOL) · Journals · Advanced Search ... The study examines the extent to which materials in the University of Cape Coast ...

  3. Integrated Library Systems in Canadian Public, Academic and Special Libraries: Fourth Annual Survey.

    Science.gov (United States)

    Merilees, Bobbie

    1990-01-01

    Reports the results of a survey of integrated library system vendors that examined installations in Canadian academic, public and special libraries during 1989. Findings discussed include large library system versus PC-based system market shares, an analysis of system selection by type of library, and other factors that affect system selection. A…

  4. Breaking New Ground: The Case for Seed Libraries in the Academic Library

    Science.gov (United States)

    Ingalls, Dana

    2017-01-01

    Seed libraries are a relatively new innovation in the library field, offering seeds, gardening information, and the opportunity for community and ecological engagement to members. While they are increasingly popular in public libraries, they have not yet established a foothold in academic libraries. This paper defines the nature and role of seed…

  5. Business as Usual: Amazon.com and the Academic Library

    Science.gov (United States)

    Van Ullen, Mary K.; Germain, Carol Anne

    2002-01-01

    In 1999, Steve Coffman proposed that libraries form a single interlibrary loan based entity patterned after Amazon.com. This study examined the suitability of Amazon.com's Web interface and record enhancements for academic libraries. Amazon.com could not deliver circulating monographs in the University at Albany Libraries' collection quickly…

  6. Customer service in libraries best practices

    CERN Document Server

    Harmon, Charles

    2013-01-01

    In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

  7. Marketing library services to the Net Generation

    Directory of Open Access Journals (Sweden)

    Nadia Haji azizi

    2008-04-01

    Full Text Available This paper aims to examine the role of marketing to new generations of library users. The paper reviews classical marketing texts and current user studies for applicability to library service. The paper finds that libraries can apply classic marketing principles to attract and better serve new generations of users. Although libraries no longer have a monopoly on information sources, libraries do offer value-added services. By understanding the users and their contexts, the paper proposes various strategies of value to market librarians and library resources.

  8. Creating Fee-Based Online Services: A New Role for Academic Librarians.

    Science.gov (United States)

    Trehub, Aaron

    1999-01-01

    Discussion of the impact of the Internet on libraries focuses on librarians as creators and marketers of new online services. Describes two fee-based online services at the University of Illinois at Urbana-Champaign and concludes that academic libraries have the ability to create new online services, especially reference services. (Author/LRW)

  9. The presence of academic health sciences libraries on Facebook: the relationship between content and library popularity.

    Science.gov (United States)

    Garcia-Milian, Rolando; Norton, Hannah F; Tennant, Michele R

    2012-01-01

    Social networks such as Facebook allow libraries to be proactive in reaching their users. While some libraries have popular Facebook pages, it remains unclear what attracts users to these pages. This study evaluates relationships between libraries' Facebook page content and popularity. An analysis of 72 academic health sciences libraries' Facebook pages showed positive correlations between number of library fans and number of tabs, photos, events, and wall posts on Facebook. Libraries posting videos had significantly more fans than libraries without them. This study contributes to an understanding of correlations between content and popularity on Facebook, with implications for library outreach.

  10. Developing Library GIS Services for Humanities and Social Science: An Action Research Approach

    Science.gov (United States)

    Kong, Ningning; Fosmire, Michael; Branch, Benjamin Dewayne

    2017-01-01

    In the academic libraries' efforts to support digital humanities and social science, GIS service plays an important role. However, there is no general service model existing about how libraries can develop GIS services to best engage with digital humanities and social science. In this study, we adopted the action research method to develop and…

  11. Librarians' Attitudes towards Marketing Library Services

    Science.gov (United States)

    Aharony, Noa

    2009-01-01

    This research set out to explore the attitudes of school, academic and public librarians towards marketing libraries. The main question that was examined is whether personality characteristics such as empowerment, extroversion and resistance to change influence librarians' attitudes towards the marketing of libraries. One hundred and fifty-six…

  12. Librarians' Attitudes towards Marketing Library Services

    Science.gov (United States)

    Aharony, Noa

    2009-01-01

    This research set out to explore the attitudes of school, academic and public librarians towards marketing libraries. The main question that was examined is whether personality characteristics such as empowerment, extroversion and resistance to change influence librarians' attitudes towards the marketing of libraries. One hundred and fifty-six…

  13. Brick and Click Libraries: Proceedings of a Regional Academic Library Symposium (Missouri State University, Maryville, Missouri, October 10, 2003)

    Science.gov (United States)

    Ury, Connie Jo, Ed.; Baudino, Frank, Ed.

    2003-01-01

    The 2003 Brick and Click is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. The conference theme was "The Shape of Tomorrow". It is sponsored by the Northwest Missouri State University in order to offer academic librarians a forum for…

  14. New Roles for Academic Libraries in Scientific Information

    Directory of Open Access Journals (Sweden)

    Pål A. Bertnes

    2000-06-01

    Full Text Available In this presentation I will focus on the situation and development of academic libraries both in a macro and micro perspective. The macro perspective comprises society as a whole, higher education and research – areas in which libraries believe they have little or no influence. The micro perspective comprises conditions within the libraries or within the political and economic framework of the libraries.

  15. Free or Open Access to Scholarly Documentation: Google Scholar or Academic Libraries

    Science.gov (United States)

    Burns, C. Sean

    2013-01-01

    Soon after the university movement started in the late 1800s, academic libraries became the dominant providers of the tools and services required to locate and access scholarly information. However, with the advent of alternate discovery services, such as Google Scholar, in conjunction with open access scholarly content, researchers now have the…

  16. Chat Reference Training after One Decade: The Results of a National Survey of Academic Libraries

    Science.gov (United States)

    Devine, Christopher; Paladino, Emily Bounds; Davis, John A.

    2011-01-01

    The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what…

  17. The Sufficiently Embedded Librarian: Defining and Establishing Productive Librarian-Faculty Partnerships in Academic Libraries

    Science.gov (United States)

    Olivares, Olivia

    2010-01-01

    How does an academic librarian become embedded in a department or college that is reluctant to accept reference, research or instruction services from the library? In such cases, the would-be embedded librarian may have to settle for "partial" embedding, offering some services where possible and tactfully abstaining from offering others…

  18. After the Fall: The Use of Surplus Capacity in an Academic Library Automation System.

    Science.gov (United States)

    Wright, A. J.

    The possible uses of excess central processing unit capacity in an integrated academic library automation system discussed in this draft proposal include (1) in-house services such as word processing, electronic mail, management decision support using PERT/CPM techniques, and control of physical plant operation; (2) public services such as the…

  19. Free or Open Access to Scholarly Documentation: Google Scholar or Academic Libraries

    Science.gov (United States)

    Burns, C. Sean

    2013-01-01

    Soon after the university movement started in the late 1800s, academic libraries became the dominant providers of the tools and services required to locate and access scholarly information. However, with the advent of alternate discovery services, such as Google Scholar, in conjunction with open access scholarly content, researchers now have the…

  20. Ten steps to increase library impact on an academic health sciences campus.

    Science.gov (United States)

    Pozdol, Joseph R

    2010-07-01

    In summer 2009, the Norris Medical Library decided to increase outreach efforts in an attempt to revitalize its role in the USC School of Pharmacy for the upcoming academic year. Active networking in the summer and early fall resulted in an increase in use of both educational and reference services by pharmacy students and faculty; the number of planned instruction sessions for the 2009-2010 academic year increased fivefold. This article identifies ten steps that allowed the Library to expand its role considerably in just a few months. If followed wholly, or in part, these ten steps will help any library become more involved on a health sciences campus.

  1. The role of modern academic libraries : survey of perceptions and experiences of graduate students in social sciences and humanities

    Directory of Open Access Journals (Sweden)

    Gordana Gašo

    2016-02-01

    Full Text Available Contemporary academic libraries have experienced profound changes lately under the influence of information and communication technology and changed approaches to teaching and learning. If academic libraries are to remain integral parts of educational experience of students, librarians and managers of academic institutions need to think anew their physical and virtual spaces and services The paper presents results of a survey which aimed to investigate the perceptions and experiences of graduate students in humanities and social sciences regarding physical and virtual library spaces and services, and to assess their satisfaction with them. Results of the study show that the largest number of respondents ue their academic library regularly (several time a month or week and that more than half consider physical library spaces and services important for their successful learning. Interestingly, students reported that electronic library sources are more important to them than physical library spaces and services, although they prefer print material over electronic sources of information. Respondents had split opinions regarding their favourite learning place in the library: slightly more respondents preferred silent reading room over the group study room. The study has shown that perception adn use of academic library is influenced by gender, academic success and personal approach to the studying.

  2. Leadership in academic and public libraries a time of change

    CERN Document Server

    Düren, Petra

    2013-01-01

    In a time when libraries have to face constant change, this book provides examples and advises on how to lead when change is needed (for example, when quality management is implemented or when libraries have to merge or to relocate). Engaging with how constant change affects leadership in libraries and how leaders in libraries act in times of change, this book is aimed at practitioners and students of Library and Information Science (LIS) alike, and is based on both theory and expert interviews from leaders in academic and public libraries that are in the midst, or are now coming out of a proc

  3. Library 2.0 A New Service Model For Libraries

    Directory of Open Access Journals (Sweden)

    Agnes Erich

    2007-01-01

    Full Text Available The utilization of the new information and communication technologies implies a series of changes concerning the libraries. Currently it is spoken more and more about a new type of service offered by them, Library 2.0, which brings in foreground the user who becomes a modeler of the library services and resources. The information structures customer is not satisfied anymore by the unidirectional access to the resources, he wanted to be involved in the evaluation of them, making comments and sharing his ideas with another user. In this sense the library managers are looking for more efficient means to deliver services so that to obtain a proper feedback which enable them to take the best measures to make profitable them. Library 2.0 can be a solution for all these problems.

  4. 基于用户信息行为研究的高校图书馆服务模式探析%Exploring the Service Mode of Academic Library Based on Users′Information Behavior Research

    Institute of Scientific and Technical Information of China (English)

    宋玉梅

    2014-01-01

    在梳理分析高校图书馆用户信息行为的基础上,建立高校图书馆用户信息行为模型,构建基于用户信息行为研究的图书馆服务模式,指出用户资源管理系统、资源建设体系、集成化服务体系、开放平等的交流平台是该服务模式的四个主要方面。%After combing analysis of Users′Information Behavior in academic library, established the model of Users′Informa-tion Behavior.On the basis, build the library service model, and pointed out that the users′resource management systems, resource-building system, integrated service system, open and equal exchange platform are the four main aspects of the service model.

  5. Library Resources and Services for Faculty.

    Science.gov (United States)

    Bonn, Robert; And Others

    This pamphlet was designed to acquaint faculty at the John Jay College of Criminal Justice with general non-criminal justice services available in the college library for their own research and study. Emphasis is placed on using the reference collection of a small library and the expertise of the library staff to identify and locate information…

  6. Workplace culture in academic libraries the early 21st century

    CERN Document Server

    Blessinger, Kelly

    2013-01-01

    Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners' viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book

  7. Lending Video Game Consoles in an Academic Library

    Science.gov (United States)

    Buller, Ryan

    2017-01-01

    This paper will outline the process and discussions undertaken at the University of Denver's University Libraries to implement a lending service providing video game consoles. Faculty and staff at the University Libraries decided to pursue the new lending service, though not a traditional library offering, to support the needs of a video game…

  8. THE NEW COMPETENCY PROFILE OF ACADEMIC LIBRARIES IN THE FUNCTION OF EVALUATION OF SCIENTIFIC PRODUCTIVITY

    Directory of Open Access Journals (Sweden)

    Jasminka Mihaljević

    2015-12-01

    Full Text Available The paper starts from the definition of competency and then discusses the competencies that librarians employed in academic libraries must have so that the library could provide their mission. The requirements of the scientific community as a dynamic category go towards the achievement of the knowledge society, and therefore they change and improve methods of evaluating its productivity. Measurement and evaluation of the overall scientific creativity is an extremely demanding job that must be made by competent professionals. The paper informs on qualitative and quantitative: bibliometrics, sociometrics, altmetrics and other methods that can be used for evaluation of scientific production. It presents and explains the new competency profile which the scientific community requires from the academic library as a service user and special attention is paid to the possible role and place of the library in the evaluation of scientific productivity. This paper is designed to provide information on the new competencies that the library must have if it is involved in the provision of various metric services. In this regard, possibilities of the academic library as a partner in measuring and increasing scientific productivity are discussed. It is explained how academic libraries can adapt to their new role. Furthermore, it is attempted to answer the question in which direction education of librarians should move in order to realize this partnership.

  9. The National Library Service (SBN towards digital

    Directory of Open Access Journals (Sweden)

    Giuliana Sgambati

    2003-12-01

    Full Text Available In the sector of technologies for the Information Society, the General Direction for Library Heritage and Cultural Institutes has promoted two programs: · SBN: The National Library Service (Servizio Bibliotecario Nazionale · BDI: The Italian Digital Library (Biblioteca Digitale Italiana and another project, which was approved on March 18, 2003: · BDI&NTC: The Italian Digital Library and Cultural Tourist Network

  10. Alison Gregory Named Director of Library Services at Lycoming College

    Directory of Open Access Journals (Sweden)

    Alison S. Gregory

    2013-09-01

    Full Text Available Alison S. Gregory has been named Lycoming College’s Associate Dean and Director of Library Services at the John G. Snowden Memorial Library, according to an announcement by Dr. Phil Sprunger, Provost and Dean of the college. She began her duties July 1, having served the college since 2005 as Assistant Professor and Instructional Services Librarian and Coordinator of Information Literacy and Outreach. She is replacing Janet McNeil Hurlbert, who retired at the conclusion of the 2012-13 academic year.

  11. The North Carolina State University Libraries Search Experience: Usability Testing Tabbed Search Interfaces for Academic Libraries

    Science.gov (United States)

    Teague-Rector, Susan; Ballard, Angela; Pauley, Susan K.

    2011-01-01

    Creating a learnable, effective, and user-friendly library Web site hinges on providing easy access to search. Designing a search interface for academic libraries can be particularly challenging given the complexity and range of searchable library collections, such as bibliographic databases, electronic journals, and article search silos. Library…

  12. Academic medical libraries' policies and procedures for notifying library users of retracted scientific publications.

    Science.gov (United States)

    Hughes, C

    1998-01-01

    Academic medical libraries have a responsibility to inform library users regarding retracted publications. Many have created policies and procedures that identify flawed journal articles. A questionnaire was sent to the 129 academic medical libraries in the United States and Canada to find out how many had policies and procedures for identifying retracted publications. Of the returned questionnaires, 59% had no policy and no practice for calling the attention of the library user to retracted publications. Forty-one percent of the libraries called attention to retractions with or without a formal policy for doing so. Several responding libraries included their policy statement with the survey. The increasing number of academic medical libraries that realize the importance of having policies and practices in place highlights the necessity for this procedure.

  13. Development of Higher Education in Albania: The Case of the Public University Libraries in Efforts to Build Digital and Electronic Services for the Academic Community

    Directory of Open Access Journals (Sweden)

    Erena Haska

    2013-01-01

    This paper brings conclusions that contribute to: a national information communication technology policy for university libraries and b the creation of an integrated system for management and transmission of knowledge at the national level for all Albanian university libraries.

  14. The Reform of Academic Library Service in Mobile Reading era%移动阅读时代高校图书馆服务的变革

    Institute of Scientific and Technical Information of China (English)

    于治鳞

    2016-01-01

    With the development of internet and communication techniques, mobile reading which is a kind of reading behavior taking the mobile terminal as a medium, has already come quietly. University Library as the center of the information resources in a school, should take this opportunity to explore the reform in terms of service concept, resource construction, build platform during implementing reading activities and expand new areas on mobile reading service to improve the utiliza-tion ratio of books and reference materials in a university and the reading interest of teachers and students.%随着网络与通信技术的发展,移动阅读作为一种借助移动终端进行阅读的行为方式,已经悄然来临,高校图书馆作为学校的文献中心,应借此机遇,在服务理念、资源建设、搭建平台、开展阅读活动中探求变革,拓展移动阅读服务新领域,提升高校师生的图书利用率和阅读兴趣。

  15. Distance Learning Library Services in Ugandan Universities

    Science.gov (United States)

    Mayende, Jackline Estomihi Kiwelu; Obura, Constant Okello

    2013-01-01

    The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

  16. Using 4P Marketing Model in Academic Libraries: An Experience

    National Research Council Canada - National Science Library

    Mehdi Alipour Hafezi; Hassan Ashrafi Rizi; Zahra Kazempour; Mahri Shahbazi

    2013-01-01

    The present study mainly aims to demonstrate the weaknesses and strengths of using marketing principles in academic libraries and finally presenting some important suggestions in order to improve their marketing...

  17. Reflecting on the future of academic and public libraries

    CERN Document Server

    Hernon, Peter

    2013-01-01

    The collection of knowledge and practical wisdom in this book will help academic and public libraries find ways to honor their missions while planning for the broader institutional changes already underway.

  18. Japanese Management Styles: Can Academic Libraries Learn from Them?

    Science.gov (United States)

    Graham, Paul

    1987-01-01

    Summarizes the three main characteristics of Japanese management style and discusses its applicability to academic library management in the United States. Responses from 10 readers of advance copies of the article are included. (6 references) (MES)

  19. Health information outreach: a survey of U.S. academic libraries, highlighting a midwestern university's experience.

    Science.gov (United States)

    Duhon, Lucy; Jameson, Jodi

    2013-06-01

    As a result of their involvement in a campus health fair, the authors of this paper became interested in the extent to which other academic libraries were engaged in health information outreach (HIO). The authors present the results of a nationwide survey they conducted in 2010 and share a specific example of HIO at their own institution. The authors conducted an online survey of approximately 1700 U.S. general academic and academic health science libraries with the objective to create a broad picture of HIO activity and its context within patron information-seeking behavior. The survey yielded a 21% response rate. Nearly 55% of all respondents indicated that their libraries did not participate in HIO, while 37% indicated that they did. Other responses yielded information on patron usage patterns concerning health information, specific types of HIO that libraries are involved in, and barriers to library involvement in HIO. As libraries' traditional roles and information delivery methods evolve, librarians must do more to provide services that are relevant and accessible to users. Even as virtual services become more commonplace, librarians involved in HIO should consider also increasing their visibility by collaborating with others on campus. © 2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.

  20. Implementing PDA technology in a medical library: experiences in a hospital library and an academic medical center library.

    Science.gov (United States)

    Morgen, Evelyn Breck

    2003-01-01

    Personal digital assistants (PDAs) have grown from being a novelty in the late 1990s to an essential tool for healthcare professionals in the 2000s. This paper describes the experiences of a librarian who implemented PDA technology first in a hospital library, and then at an academic medical center library. It focuses on the role of the library in supporting PDA technology and resources. Included are programmatic issues such as training for library staff and clinicians, and technical issues such as Palm and Windows operating systems. This model could be used in either a hospital or academic health sciences library.

  1. E-Services in Danish Research Libraries

    DEFF Research Database (Denmark)

    2008-01-01

    research libraries in Denmark. The main results can be summarized as follows: 1) Adoption of e-services has forced RUB to innovate rapidly. Innovation is driven, among other factors, by ICT developments (technology push), but innovation is also user-driven and pervasive throughout the organization.  2) E......This chapter reports the findings of a case study of e-services adoption at research libraries. The case under consideration is Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The research focuses on the main issues that RUB had to deal...... with in the process of adopting e-services and the future challenges that e-services provide for RUB. The chapter also presents the consequences of e-services adoption for Roskilde University library's organization, its business model and the relationships with customers, publishers (providers of knowledge) and other...

  2. Drivers and Directions of Academic Library Development 2005

    Directory of Open Access Journals (Sweden)

    Michael Cotta-Schönberg

    2005-08-01

    Full Text Available The purpose of this paper is not to guess what the future of academic libraries will be, but to identify and understand the present driving forces with a view to choosing and influencing directions of development, which will be advantageous to our users. Four major players will be considered: the ICT-industry, the academic institutions, the publishing industry, and the libraries.

  3. Topics and features of academic medical library tutorials.

    Science.gov (United States)

    Anderson, Rozalynd P; Wilson, Steven P; Yeh, Felicia; Phillips, Betty; Livingston, Mary Briget

    2008-01-01

    In a 2007 study, librarians at the University of South Carolina School of Medicine Library examined freely available online tutorials on academic medical library Web sites. The team identified tutorial topics, determined common design features, and assessed elements of active learning in library-created tutorials; the team also generated a list of third-party tutorials to which medical libraries link. This article updates the earlier study, describing changes and trends in tutorial content and design on medical libraries' Web sites; the project team plans to continue to track trends in tutorial development by repeating this study annually.

  4. Engaging a Wider Community: The Academic Library as a Center for Creativity, Discovery, and Collaboration

    Science.gov (United States)

    Shapiro, Steven D.

    2016-01-01

    Academic libraries have reported long-term declines in circulation, reference transactions, reserves, and in-house library materials usage. Increasingly, libraries are perceived as being less critical to the academic enterprise. Are these trends irreversible? Perhaps public libraries and some innovative academic libraries can provide us with some…

  5. Development of Higher Education in Albania: The Case of the Public University Libraries in Efforts to Build Digital and Electronic Services for the Academic Community

    Directory of Open Access Journals (Sweden)

    Erena Haska

    2013-01-01

    Full Text Available Between the obligation of carrying out their mission to ensure the quality development of higher education and the right to function as important centers where knowledge is taken, developed and transmitted, this paper will examine the technological developments of university libraries as an important part of higher education. Digital and electronic experiences applied in Albanian universities libraries will be brought to the attention of the public. This paper is based on the questionnaire survey conducted at public university libraries in Albania. Opinions of librarians regarding ICT application were elicited using a structured questionnaire, followed up with interviews. In the case of non-response by libraries is consulted their official web sites to have a more complete information. In addition, secondary sources were consulted as domestic and foreign literature in this field. Results show that: 1 the level of application information technology in public university libraries in Albania is acceptable. The most important and serious problem is the lack of the unique University Library ICT Policy; 2 serious handicap is the lack of educated librarians in using information technology; 3 the proportion of university library activity goes more digital, so the digital collection becomes reality in the public university libraries. This paper brings conclusions that contribute to: a national information communication technology policy for university libraries and b the creation of an integrated system for management and transmission of knowledge at the national level for all Albanian university libraries.

  6. Academic Libraries: 2010. First Look. NCES 2012-365

    Science.gov (United States)

    Phan, Tai; Hardesty, Laura; Hug, Jamie; Sheckells, Cindy

    2011-01-01

    This report presents tabulations for the 2010 Academic Libraries Survey (ALS) conducted by the U.S. Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. The 2010 ALS population included postsecondary institutions with all of the following: total library expenditures that exceed…

  7. Ereaders in Academic Libraries--A Literature Review

    Science.gov (United States)

    Tees, Tracy

    2010-01-01

    This literature review describes the experiences of universities in their use of ereaders as textbook replacements and of academic libraries and their lending of ereaders. Information gained from this review will inform Southern Cross University (SCU) Library's forthcoming Ereader Project, which will trial the lending of ereaders as leisure…

  8. Academic Libraries: 2012. First Look. NCES 2014-038

    Science.gov (United States)

    Phan, Tai; Hardesty, Laura; Hug, Jamie

    2014-01-01

    This report presents tabulations for the 2012 Academic Libraries Survey (ALS) conducted by the U.S. Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. The 2012 ALS population included postsecondary institutions with all of the following: total library expenditures that exceed…

  9. Resource Allocation to Government Documents Departments in Academic Libraries.

    Science.gov (United States)

    Cook, Kevin L.

    1985-01-01

    Explores both the allocation of resources to documents departments in academic libraries and the wide variation in local levels of support. Ways in which documents librarians may change levels of support through sources within and beyond their libraries are suggested. (CLB)

  10. Leadership in academic libraries today connecting theory to practice

    CERN Document Server

    Eden, Bradford Lee

    2014-01-01

    This book connects leadership theories to academic libraries through case studies, analysis of survey results, and action research. By providing library examples of concepts such as transformational leadership, leadership frames, and other theories, the book breaks new ground in helping the profession develop a vision for its future leadership based on existing theory and current practice.

  11. The Management of Retrenchment in Canadian Academic Libraries.

    Science.gov (United States)

    Denis, Laurent-G.; Auster, Ethel

    This exploratory study focuses on the management of decline as characterized by shrinking resources and substantial reductions in operating budgets (retrenchment) in academic research libraries in Canada. The first of four major sections of the report addresses the management of retrenchment in Canadian research libraries, including the design of…

  12. Toward a User-Centered Academic Library Home Page

    Science.gov (United States)

    McHale, Nina

    2008-01-01

    In the past decade, academic libraries have struggled with the design of an effective library home page. Since librarians' mental models of information architecture differ from those of their patrons, usability assessments are necessary in designing a user-centered home page. This study details a usability sequence of card sort and paper and…

  13. Security and Crime Challenges in Academic Libraries in Nigeria

    African Journals Online (AJOL)

    Collection security management in libraries can be ... it academic, public, school, national and other types of libraries spend a lot of money to ... disaster; over borrowing or delinquent borrowers; and purposefully displacing arrangement of materials. Literature ... friends with porters before carrying out their illegitimate plans.

  14. Access to Everything: Building the Future Academic Library Collection

    Science.gov (United States)

    Levine-Clark, Michael

    2014-01-01

    Academic libraries have always been deeply associated with their collections, but the nature of those collections has changed radically as we have entered the digital age. As libraries continue to evolve, they will focus strongly on special collections while adopting a goal of providing access to as much other content as possible. The collection…

  15. Science, Engineering Research and Innovation in Academic Libraries (SERIAL)

    OpenAIRE

    Y, Srinivasa Rao

    2013-01-01

    Presentations primarily deals with knowledge progress cycle and intellectual property rights. Strategies for building intellectual base and role of library in an academic library settings. impact of content-connectivity-cost in publishing industry. Finally dealt with impact of Indian education, research and innovation.

  16. Popular Culture and the Academic Library: The Nye Collection.

    Science.gov (United States)

    Fiore, Jannette

    1980-01-01

    Describes the Russel B. Nye popular culture collection, explores the role of academic libraries in this area, and examines the collection building process for popular culture materials. The reactions of library staff and patrons are included. Seven references are listed. (RAA)

  17. Are Electronic Serials Helping or Hindering Academic Libraries?

    Science.gov (United States)

    Wallenius, Leila I. T.

    2007-01-01

    As academic libraries move toward the electronic frontier for their serial subscriptions, there are several issues to be considered. This paper intends to outline the advantages and disadvantages with respect to electronic and paper serials, address selection criteria, and describe our practice in coping with these issues at the Leddy Library of…

  18. Program Assessment in Academic Libraries: An Introduction for Assessment Practitioners

    Science.gov (United States)

    Ackermann, Eric

    2007-01-01

    Although academic libraries have a long tradition of program assessment, in the past the results have been more meaningful internally than externally. Recent changes in the conceptualization of libraries' role in higher education and advances in measurement tools will likely provide answers to different questions, particularly the relationship of…

  19. Academic Library Consortium in Jordan: An Evaluation Study

    Science.gov (United States)

    Ahmed, Mustafa H.; Suleiman, Raid Jameel

    2013-01-01

    Purpose: Due to the current financial and managerial difficulties that are encountered by libraries in public universities in Jordan and the geographical diffusion of these academic institutions, the idea of establishing a consortium was proposed by the Council of Higher Education to combine these libraries. This article reviews the reality of…

  20. Content Management and the Future of Academic Libraries.

    Science.gov (United States)

    Wu, Yuhfen Diana; Liu, Mengxiong

    2001-01-01

    Discusses Internet-based electronic content management in digital libraries and considers the future of academic libraries. Topics include digital technologies; content management systems; standards; bandwidth; security and privacy concerns; legal matters, including copyrights and ownership; lifecycle; and multilingual access and interface. (LRW)

  1. Influencing Academic Library Use in Tanzania: A Multiple Regression Analysis

    Directory of Open Access Journals (Sweden)

    Leocardia L Juventus

    2016-12-01

    Full Text Available Library use is influenced by many factors. This study uses a multiple regression analysis to ascertain the connection between the level of library use and a few of these factors based on the questionnaire responses from 158 undergraduate students who use academic libraries in two Tanzania’s universities: Muhimbili University of Health and Allied Sciences (MUHAS, and Hubert Kairuki Memorial University (HKMU. It has been discovered that users of academic libraries in Tanzania are influenced by the need to: search and access online materials, check for new books or other resources, check out books and other materials, and enjoy a friendly environment for study. However, their library use is not influenced by either the free wireless network, or consultation from librarians. It is argued that, academic libraries need to devise and implement plans that can make these libraries better learning environment and platforms to drive socio-economic developmentparticularly in developing nations such as Tanzania. It is further argued that, this can be enhanced through investment in modern academic library infrastructures.

  2. Academic Library Use of Facebook: Building Relationships with Students

    Science.gov (United States)

    Phillips, Nancy Kim

    2011-01-01

    A content analysis was conducted of status messages posted by academic libraries on seventeen Facebook pages. In addition to being informational, libraries attempt to engage and establish rapport with students through Facebook. The university setting not only creates a context for messages, but also offers a mutual set of experiences and values…

  3. Promoting and tracking the use of hospital library web services by outside entities.

    Science.gov (United States)

    Leman, Hope

    2010-04-01

    This column describes a process that can be used to market a hospital library Web service for use by external entities and monitor its use by the worldwide audience (e.g., medical, academic and public libraries, offices of research administration). Included are concrete suggestions to help hospital librarians in their efforts to encourage adoption of their Web service by other institutions.

  4. A qualitative survey for the academic libraries in the throes of a great recession

    Directory of Open Access Journals (Sweden)

    Kostagiolas Petros

    2016-01-01

    Full Text Available Over the last years the economic crisis affected the wide range of activities and services that Academic Libraries provide. On the other hand the demand for such services is increasing due to the reduced individual income of the librarie’s users. The management of libraries is sometimes forced to make agonizing decisions regarding further shrinkage or/and mergers. An alternative to this scenario involves a strategy for advocating the value and developing alliances and collaborations among the Academic Libraries. The paper focuses on academic libraries in Greece during the economic crisis of the last five years with the aim to investigate problems and difficulties as well as challenges; changes brought about are discussed proposing at the same time a framework not only for overcoming the difficulties but also for exploiting the new opportunities. Initially, an overview of the role and function of academic libraries is presented with emphasis on their social character. Key leadership issues are explored in the context of on going restructuring attempts in order to establish viable operational models for academic institutions.

  5. Government Research Services in the Public Library.

    Science.gov (United States)

    Davidsson, Robert I.

    1997-01-01

    Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

  6. Tablets: A Survey of Circulation Policies at Academic Libraries

    Science.gov (United States)

    Derr, Janice; Tolppanen, Bradley P.

    2015-01-01

    This article presents the results of a Web-based survey regarding the circulation of tablets in academic libraries. The survey, which was completed by 61 respondents, identifies the most common circulation policies and procedures used. These results will help other academic institutions develop their own policy or update existing ones. Areas of…

  7. Service Marketing Culture Construction of Academic Libraries in the New Information Environment%新信息环境下的高校图书馆服务营销文化建设

    Institute of Scientific and Technical Information of China (English)

    张月群

    2012-01-01

    After introducing the concept of service marketing culture and the construction causes of academic libraries, the author discusses the construction contents from three aspects: marketing philosophy, service appearance and related systems. Finally the author puts forward the construction strategies of service marketing culture from three aspects: strengthening study and training of marketing theories, putting marketing philosophy into practice and establishing service brand awareness.%首先介绍服务营销文化的概念和高校图书馆构建服务营销文化的意义,然后讨论高校图书馆服务营销文化三个方面的建设内容:营销理念、服务形象和制度化体现。最后,从加强营销理论学习与培训、营销理念的外化、树立高校图书馆服务品牌意识三个方面提出服务营销文化建设的策略。

  8. Need-Based Personalized Library 2.0 Services in Academic Libraries%基于需求的高校图书馆2.0个性化信息服务模式研究

    Institute of Scientific and Technical Information of China (English)

    冯英华; 刘磊

    2012-01-01

    Personalized Library 2. 0 services involve many basic elements, including internal and external personnel, technology, information resources, services, processes, platforms and environment, etc. According to the characteristics of each element and their relations, combined with empirical research, we develop a framework for personalization of Library 2.0 services. This framework consists of six decentralized models based on users' needs, including personalized customization, push, information interaction, reference, navigation and information retrieval model. This paper comes up with a centralized mode of Library 2.0 personalized services, g figs. 1 tab. 10 refs.%图书馆2.0个性化服务是图书馆服务的新理念和新方式,有必要从用户需求的角度对图书馆2.0个性化服务的应用模式进行研究。通过文献整理、问卷调查和案例分析,构建高校图书馆2.0个性化服务的分散模式和集中模式相结合的体系框架。分散模式包括:个性化定制、个性化推送、个性化信息互动、个性化参考咨询、个性化导航和个性化信息检索。在此基础上,构建出包括馆内外人员、信息资源、技术、服务、流程、平台和环境等各要素在内的高校图书馆2.0个性化服务的集中模式。图8。表1。参考文献10。

  9. Investigations into Library Web-Scale Discovery Services

    Directory of Open Access Journals (Sweden)

    Jason Vaughan

    2008-03-01

    Full Text Available Web-scale discovery services for libraries provide deep discovery to a library’s local and licensed content, and represent an evolution, perhaps a revolution, for end user information discovery as pertains to library collections.  This article frames the topic of web-scale discovery, and begins by illuminating web-scale discovery from an academic library’s perspective – that is, the internal perspective seeking widespread staff participation in the discovery conversation.  This included the creation of a discovery task force, a group which educated library staff, conducted internal staff surveys, and gathered observations from early adopters.  The article next addresses the substantial research conducted with library vendors which have developed these services.  Such work included drafting of multiple comprehensive question lists distributed to the vendors, onsite vendor visits, and continual tracking of service enhancements.  Together, feedback gained from library staff, insights arrived at by the Discovery Task Force, and information gathered from vendors collectively informed the recommendation of a service for the UNLV Libraries.

  10. The value of LibraryThing tags for academic libraries

    NARCIS (Netherlands)

    Voorbij, H.

    2012-01-01

    Purpose - The purpose of this paper is to determine the percentage of recently published books provided with tags drawn from LibraryThing for Libraries, the nature of these tags, the relation of the tags with keywords in the record and the percentage of records actually enhanced by tags.

  11. The value of LibraryThing tags for academic libraries

    NARCIS (Netherlands)

    Voorbij, H.

    2012-01-01

    Purpose - The purpose of this paper is to determine the percentage of recently published books provided with tags drawn from LibraryThing for Libraries, the nature of these tags, the relation of the tags with keywords in the record and the percentage of records actually enhanced by tags. Design/meth

  12. Library Outreach: Introducing Campus Childcare Providers to the Academic Library

    Science.gov (United States)

    Edwards, Melissa Maxwell; Thornton, Elaine

    2013-01-01

    This case study describes a library outreach effort to university staff members employed by the campus child care center. Authors planned an instructional session to introduce child care staff members to library resources, focusing on the curriculum collection as a source of supplemental materials for classrooms. Surveys were administered before…

  13. Incorporating Library School Interns on Academic Library Subject Teams

    Science.gov (United States)

    Sargent, Aloha R.; Becker, Bernd W.; Klingberg, Susan

    2011-01-01

    This case study analyzes the use of library school interns on subject-based teams for the social sciences, humanities, and sciences in the San Jose State University Library. Interns worked closely with team librarians on reference, collection development/management, and instruction activities. In a structured focus group, interns reported that the…

  14. Incorporating Library School Interns on Academic Library Subject Teams

    Science.gov (United States)

    Sargent, Aloha R.; Becker, Bernd W.; Klingberg, Susan

    2011-01-01

    This case study analyzes the use of library school interns on subject-based teams for the social sciences, humanities, and sciences in the San Jose State University Library. Interns worked closely with team librarians on reference, collection development/management, and instruction activities. In a structured focus group, interns reported that the…

  15. The Next Generation Online Public Access Catalog in Academic Libraries

    OpenAIRE

    Wallis, Kim

    2009-01-01

    "Make it more like Google" is a refrain that is often heard by students at academic libraries when asked how library catalogs can be improved. According to the annual Beloit College Mindset list for the class of 2010, the word Google has always been a verb. It is not surprising students today turn to the web when conducting research as it is what they are familiar with and what they know. How can academic libraries handle the challenge of changing user expectations? Can open source software b...

  16. Measuring the Value of Library Resources and Student Academic Performance through Relational Datasets

    Directory of Open Access Journals (Sweden)

    Margie Jantti

    2013-06-01

    Full Text Available Objective – This article describes a project undertaken by the University of Wollongong Library (UWL to identify whether a correlation exists between usage of library resources and academic performance.Methods – A multidimensional approach to systems design was implemented, requiring collaboration between among the library, university administration, Performance Indicator Project team (PIP, and information technology services. The project centers on the integration and interrogation of a series of discrete datasets containing student performance, attrition, demographic, borrowing, and electronic resources usage data. PIP built a cube for the library that links usage of library resources to student demographic data and academic performance (the “Library Cube”. Other cubes will be linked later.Results – While initial reports are rudimentary and do not yet incorporate data on e-resource usage, results are favourable in demonstrating the value of using the library information resources in coursework. Based on the data generated to date, students who borrow library resources do outperform students who do not. Early trend data shows up to a 12-point difference in grades.Conclusion – The Library Cube signals a new milestone in the UWL’s quality assessment journey. Well-established measures of effectiveness and efficiency will be further complemented by measures of impact and value, allowing the library to step even closer to the goal of having effective and valued partnerships with the university community to realize teaching, learning, research, and internalization goals.

  17. Use of assistive technologies in academic libraries: a survey.

    Science.gov (United States)

    Tripathi, Manorama; Shukla, Archana

    2014-01-01

    The present article attempts to highlight the use of assistive technologies in academic libraries in India, the United Kingdom, the United States, and Canada. It dwells upon the use and importance of assistive technologies in general and their use for visually challenged learners in particular. Further, it gives suggestions for implementing assistive technologies in academic libraries for making visually challenged students self-reliant learners in accomplishing their academic and research pursuits. The present study adopted convenience sampling for collecting the data, which was collected between December 15, 2012 and January 18, 2013.

  18. Assessment of academic libraries in Mazandran, Goleston and Babol Medical Universities

    Directory of Open Access Journals (Sweden)

    Ehteram Sadat Ilali

    2009-01-01

    Full Text Available (Received 3 August, 2009; Accepted 13 Jan, 2010AbstractBackground and purpose: Libraries have a specific place in universities and have also an important role in students' education and research. The aim of this study was to evaluate the situation of academic libraries in Mazandaran, Babol and Golestan Universities of Medical Sciences.Materials and methods: This study is a descriptive survey in 25 academic libraries in Mazandaran, Golestan and Babol medical Universities. The tool of the survey was a standard questionnaire (ACRL, and the libraries were assessed using of checklist and interview.Results: Thirteen librarians (53% hold a BSc degree, one (4% with an MSc degree and two (8% had an AA degree. Regarding to prediction and design of the libraries structure, only 40% (10 libraries had prior programs. Related to budget, 40% relied on resources from the deputy for research, 12% on faculty current budget and 8% on hospital current budget, (40% of others libraries did not have a planned budget. 12 libraries (45% were open 6 days a week, 10 libraries (40% 5 days a week and 3 libraries (12% provided services every day. 39665 references were held at central library of Babol Medical Sciences University and less than 1016 at 5 Azar Hospital in Golestan Medical Sciences University. Fifteen libraries (60% had access to Medline and Elsevier databases and 10 Libraries (40% did not have any access.Conclusion: University libraries must be standardized to meet the need of the students and staff.Key words: School libraries, therapeutic and teaching hospitals, standards, ACRL, IranJ Mazand Univ Med Sci 2009; 20(74: 85-89 (Persian

  19. ARL Academic Health Sciences Library Statistics, 2007-2008

    Science.gov (United States)

    Kyrillidou, Martha, Comp.; Bland, Les, Comp.

    2009-01-01

    This document presents data that describe collections, expenditures, personnel, and services in 64 medical libraries at Association of Research Libraries (ARL) member institutions throughout North America. In 2007-2008, the reporting health sciences libraries held a median of 240,955 volumes, spent a total of $240,019,298, and employed 2,304…

  20. Using 4P Marketing Model in Academic Libraries: An Experience

    Directory of Open Access Journals (Sweden)

    Mehdi Alipour Hafezi

    2013-06-01

    Full Text Available The present study mainly aims to demonstrate the weaknesses and strengths of using marketing principles in academic libraries and finally presenting some important suggestions in order to improve their marketing. This study proceeds through expressing the current marketing situation of studied academic libraries from the view point of 4P model. In this regard, the current situation is analyzed using a researcher-made questionnaire, and then the problems and shortcomings are highlighted in the field of marketing in the view point of 4P model which in turn enables us to introduce suggestions to overcome them. This research indicates that marketing principles in the studied libraries are not in a good state. The situation of product dimension is a bit farther up middle state (3.23. Also, the Place dimension with total average of 2.97, Promotion dimension with total average of 2.63 and finally the Price dimension with total average of 1.59 are below the middle state. Therefore, trying to make a good plan in marketing in the four mentioned dimensions is essential for studied academic libraries. Improving academic libraries' statement needs identifying their current situation in the view point of marketing. Consequently, this research studied the current situation of Isfahan governmental academic libraries in order to identify their weaknesses and suggest sufficient suggestions to cover them.

  1. From Student to Scholar: The Academic Library and Social Sciences PhD Students' Transformation

    Science.gov (United States)

    Fleming-May, Rachel; Yuro, Lisa

    2009-01-01

    Although research concerning the information-seeking behavior of academic library users is abundant, few studies have focused specifically on PhD students. This oversight has had an impact on librarians' ability to effectively market services such as information literacy instruction and research assistance to doctoral students. In order to…

  2. The Knowledge of Web 2.0 by Library and Information Science Academics

    Science.gov (United States)

    Al-Daihani, Sultan

    2009-01-01

    This research paper reports the results of a Web-based survey designed to explore the attitude of Library and Information Science (LIS) academics to Web 2.0. It investigates their familiarity with Web 2.0 concepts, tools and services and applications as these relate to LIS education, and the barriers to their use. A Web-based questionnaire was…

  3. Report on Extended Campus Library Services.

    Science.gov (United States)

    Strickler, Sally Ann; And Others

    This report presents the results of a study of the Extended Campus Library Services program at Western Kentucky University (WKU), which was conducted by a committee appointed by the Director of University Libraries. A description of the program's goals and objectives is followed by a review of the extended campus programs in relation to similar…

  4. The Marketing of Public Library Services.

    Science.gov (United States)

    Dragon, Andrea C.

    1983-01-01

    Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

  5. The economics of academic health sciences libraries: cost recovery in the era of big science.

    Science.gov (United States)

    Williams, T L; Lemkau, H L; Burrows, S

    1988-10-01

    With launching of Sputnik by the Soviet Union in the late 1950s, science and technology became a high priority in the United States. During the two decades since, health sciences libraries have experienced changes in almost all aspects of their operations. Additionally, recent developments in medical care and in medical education have had major influences on the mission of health science libraries. In the unending struggle to keep up with new technologies and services, libraries have had to support increasing demands while they receive a decreasing share of the health care dollar. This paper explores the economic challenges faced by academic health sciences libraries and suggests measures for augmenting traditional sources of funding. The development of marketing efforts, institutional memberships, and fee-based services by the Louis Calder Memorial Library, University of Miami School of Medicine, is presented as a case study.

  6. Cutting-edge research in developing the library of the future new paths for building future services

    CERN Document Server

    Eden, Bradford Lee

    2015-01-01

    Cutting-Edge Research in the 21st-Century Academic Library: New Paths for Building Future Services explores examples of exciting new library services and workflows and provides opportunities for the rest of the library profession to model and adapt for their own communities and patrons.

  7. Circulation of core collection monographs in an academic medical library.

    Science.gov (United States)

    Schmidt, C M; Eckerman, N L

    2001-04-01

    Academic medical librarians responsible for monograph acquisition face a challenging task. From the plethora of medical monographs published each year, academic medical librarians must select those most useful to their patrons. Unfortunately, none of the selection tools available to medical librarians are specifically intended to assist academic librarians with medical monograph selection. The few short core collection lists that are available are intended for use in the small hospital or internal medicine department library. As these are the only selection tools available, however, many academic medical librarians spend considerable time reviewing these collection lists and place heavy emphasis on the acquisition of listed books. The study reported here was initiated to determine whether the circulation of listed books in an academic library justified the emphasis placed on the acquisition of these books. Circulation statistics for "listed" and "nonlisted" books in the hematology (WH) section of Indiana University School of Medicine's Ruth Lilly Medical Library were studied. The average circulation figures for listed books were nearly two times as high as the corresponding figures for the WH books in general. These data support the policies of those academic medical libraries that place a high priority on collection of listed books.

  8. Video and Cable: Emerging Forms of Library Service.

    Science.gov (United States)

    Genova, B. K. L.

    1979-01-01

    Sketches the history of video and cable communications use in libraries, current library activities in video collection and production, problems with some library video projects, trends in video services, and plans for future video uses within libraries. (FM)

  9. Addressing the Challenge: Cataloguing Electronic Books in Academic Libraries

    Directory of Open Access Journals (Sweden)

    Shuzhen Zhao

    2010-03-01

    Full Text Available Objective ‐ This paper explores the various issues and challenges arising from e‐book cataloguing experienced at the University of Windsor’s Leddy Library and the Ontario Council of University Libraries (OCUL. This discussion uses an evidence based approach to identify and resolve issues relevant to academic libraries as well as to consortia. With the ever rising popularity of e‐books within academic libraries, cataloguing librarians are actively seeking more effective methods of managing this new electronic medium, including the development of new cataloguing policies and procedures. This paper will explore the various issues and challenges surrounding e‐book cataloguing and processing within academic libraries, and will identify new policies and procedures that may be used to effectively assist in e‐book management.Methods ‐ This paper presents a case study of e‐book cataloguing practices undertaken by a Canadian academic library and the consortium with which it is affiliated. Towards this end, the University of Windsor’s Leddy Library will be the prime focus of this study, with its establishment of a new e‐book MARC records database. The research is based on the results of the e‐book MARC project undertaken by the Leddy Library and the Ontario Council of University Libraries (OCUL.Through analysis of various suppliers’ MARC records and the actual implementation of the e‐book MARC project, the authors developed and evaluated a new approach to e‐book cataloguing for use in academic libraries.Results ‐ This practice‐based approach towards the development of a new method of e‐book cataloguing required continual modification and examination of e‐book MARC records within the target library. The Leddy Library’s e‐book MARC project provided an excellent opportunity to test the library’s existing cataloguing standards and procedures for print format, while at the same time, identifying related e‐books issues

  10. Libraries with a Future: How Are Academic Library Usage and Green Demands Changing Building Designs?

    Science.gov (United States)

    Loder, Michael Wescott

    2010-01-01

    Support for the modular system of building construction, touted in the second half of the 20th century as the best basis for academic library building design, appears to be waning. A study of "green" libraries in 2008 revealed that not only has energy conservation become important, but that spaces designed for users rather than books…

  11. The Impact on the School Library of Online Access to Academic Libraries: Implications for the Future.

    Science.gov (United States)

    Craver, Kathleen W.

    1989-01-01

    Describes a study that examined the impact that access to an online catalog in a school library has on the use of academic libraries by college bound high school seniors. The results are discussed in terms of the need to provide access to and instruction in the use of online catalogs to students. (nine references) (CLB)

  12. Integrated Library Systems in Canadian Public, Academic and Special Libraries: Fifth Annual Survey.

    Science.gov (United States)

    Merilees, Bobbie

    1991-01-01

    Discusses the results of the fifth annual survey of integrated library systems in Canadian public, academic, and special libraries. Highlights include systems based on personal computers; bilingual systems; the use of consultants; differences between Canadian and U.S. markets; Canadian international sales; and vendor information. (LRW)

  13. Providing health information to the general public: a survey of current practices in academic health sciences libraries*

    Science.gov (United States)

    Hollander, Sue M.

    2000-01-01

    A questionnaire was mailed to 148 publicly and privately supported academic health sciences libraries affiliated with Association of American Medical Colleges (AAMC)–accredited medical schools in the United States and Canada to determine level of access and services provided to the general public. For purposes of this study, “general public” was defined as nonaffiliated students or health care professionals, attorneys and other nonhealth-related professionals, patients from affiliated or other hospitals or clinics, and general consumers. One hundred five (71%) libraries responded. Results showed 98% of publicly supported libraries and 88% of privately supported libraries provided access to some or all of the general public. Publicly supported libraries saw greater numbers of public patrons, often provided more services, and were more likely to circulate materials from their collections than were privately supported libraries. A significant number of academic health sciences libraries housed a collection of consumer-oriented materials and many provided some level of document delivery service, usually for a fee. Most allowed the public to use some or all library computers. Results of this study indicated that academic health sciences libraries played a significant role in serving the information-seeking public and suggested a need to develop written policies or guidelines covering the services that will be provided to minimize the impact of this service on primary clientele. PMID:10658965

  14. Providing health information to the general public: a survey of current practices in academic health sciences libraries.

    Science.gov (United States)

    Hollander, S M

    2000-01-01

    A questionnaire was mailed to 148 publicly and privately supported academic health sciences libraries affiliated with Association of American Medical Colleges (AAMC-accredited medical schools in the United States and Canada to determine level of access and services provided to the general public. For purposes of this study, "general public" was defined as nonaffiliated students or health care professionals, attorneys and other nonhealth-related professionals, patients from affiliated or other hospitals or clinics, and general consumers. One hundred five (71%) libraries responded. Results showed 98% of publicly supported libraries and 88% of privately supported libraries provided access to some or all of the general public. Publicly supported libraries saw greater numbers of public patrons, often provided more services, and were more likely to circulate materials from their collections than were privately supported libraries. A significant number of academic health sciences libraries housed a collection of consumer-oriented materials and many provided some level of document delivery service, usually for a fee. Most allowed the public to use some or all library computers. Results of this study indicated that academic health sciences libraries played a significant role in serving the information-seeking public and suggested a need to develop written policies or guidelines covering the services that will be provided to minimize the impact of this service on primary clientele.

  15. Floating Collection in an Academic Library: An Audacious Experiment That Succeeded

    Science.gov (United States)

    Coopey, Barbara; Eshbach, Barbara; Notartomas, Trish

    2016-01-01

    Can a floating collection thrive in a large multicampus academic research library? Floating collections have been successful in public libraries for some time, but it is uncommon for academic libraries and unheard of for a large academic library system. This article will discuss the investigation into the feasibility of a floating collection at…

  16. Censorship or Selection? Academic Library Holdings of the Top Ten Most Challenged Books of 2007

    Science.gov (United States)

    Best, Rickey

    2010-01-01

    Academic libraries often serve as the protectors of challenged books. Pressure on public libraries to remove controversial works can and often does result in the restriction of access or removal of the work from those libraries shelves. Academic libraries, however, operate with a stronger sense of academic and intellectual freedom. To analyze how…

  17. Uncovering Meaningful Correlation between Student Academic Performance and Library Material Usage

    Science.gov (United States)

    Wong, Shun Han Rebekah; Webb, T. D.

    2011-01-01

    Academic libraries must demonstrate empirically that library usage does contribute positively to student academic performance and, thereby, to the university's effectiveness. While customary academic library assessment practices may not be sufficient for this purpose, the Hong Kong Baptist University (HKBU) Library undertook an experimental…

  18. The Influence of Online Catalogs on Academic Library Use by College-Bound High School Seniors.

    Science.gov (United States)

    Craver, Kathleen W.

    1988-01-01

    This study examined the effect of the availability of an academic online catalog on the use of academic libraries by college-bound high school seniors to determine: (1) degree of academic library use in connection with research projects; (2) use of the catalog to search for library materials; and (3) the nature of library materials used. (12…

  19. The Impact of Library Resources and Services on the Scholarly Activity of Medical Faculty and Residents.

    Science.gov (United States)

    Quesenberry, Alexandria C; Oelschlegel, Sandy; Earl, Martha; Leonard, Kelsey; Vaughn, Cynthia J

    2016-01-01

    Librarians at an academic medical center library gathered data to determine if library services and resources impacted scholarly activity. A survey was developed and sent out to faculty and residents asking how they used the library during scholarly activity. Sixty-five faculty members and residents responded to the survey. The majority of respondents involved with scholarly activity use the library's services and resources. PubMed is the most frequently used database. The positive results show the library impacts the scholarly activity of medical faculty and residents.

  20. Organizing the Library to Suit the Undergraduates' Information Gathering Behavior at the Tel-Hai Academic College in Israel

    Science.gov (United States)

    Chai, Iris

    2007-01-01

    The study examined the factors influencing information gathering behavior of undergraduates at Tel-Hai Academic College, so that library services can cope effectively with this behavior. Related to the findings, we changed our circulation desk to become a "one stop shop" for directions to all library information.

  1. Nonaffiliated Users in Academic Libraries: Using W.D. Ross's Ethical Pluralism to Make Sense of the Tough Questions

    Science.gov (United States)

    Lenker, Mark; Kocevar-Weidinger, Elizabeth

    2010-01-01

    Though the academic library's primary mission is to serve the students, faculty, and staff of its parent institution, would-be users not officially associated with the institution frequently call upon the library to provide services and/or resources. Requests by these nonaffiliated users (sometimes called community users) pose a moral quandary for…

  2. Therapy Dogs in Academic Libraries: A Way to Foster Student Engagement and Mitigate Self-Reported Stress during Finals

    Science.gov (United States)

    Jalongo, Mary Renck; McDevitt, Theresa

    2015-01-01

    More and more modern academic libraries are turning to student engagement activities designed to welcome students into Academia, join a community of scholars, and avail themselves of the full range of resources and services that a university library can provide. One unusual, but inexpensive and highly effective method of engaging students is…

  3. Collaboration among Faculty Members and Community Partners: Increasing the Quality of Online Library and Information Science Graduate Programs through Academic Service-Learning

    Science.gov (United States)

    Angel, Christine M.

    2016-01-01

    Finding innovative ways to deliver effective classroom instruction resulting in demonstration of student proficiency of the eight American Library Association core competencies within the online learning environment is challenging. While the use of technology is very important in the delivery of course content, focusing on the pedagogy of teaching…

  4. Academic libraries and collection development implications for grey literature

    OpenAIRE

    Gelfand, Julia; GreyNet, Grey Literature Network Service

    1994-01-01

    The proliferation of grey literature (GL) in all subject areas poses great challenges, concerns and responsibilities for libraries. This paper examines the major issues most germane to the acquisition and collection development aspects of grey literature and providing access to it in library collections. With increasing academic and scholarly value placed in the grey literature and it being an original and primary source for information, many collection development policies are beginning to i...

  5. UC Libraries Academic e-Book Usage Survey

    OpenAIRE

    Li, Chan; Poe, Felicia; Potter, Michele; Quigley, Brian; Wilson, Jacqueline

    2011-01-01

    The University of California Libraries initiated the Springer e-Book Pilot Project with the goal of developing appropriate systemwide processes for acquiring and managing licensed e-books, as well as informing future licensing activities. Evaluation of the UC academic community’s experience utilizing the Springer e-book collection began in 2010, and a UC systemwide survey was launched by the UC Libraries for the purpose of assessing the user experience. The primary objectives of the survey we...

  6. Managing knowledge in academic libraries. Are we? Should we?

    Directory of Open Access Journals (Sweden)

    Hilde Daland

    2016-05-01

    Full Text Available This article gives an overview of the field of knowledge management and suggests how this can be applied to academic libraries. A literature review has been conducted and has been subject to a critical analysis of comparison to IFLAs standard for “Continuing Professional Development: Principles and Best Practices” (IFLA, 2015. Here IFLA has identified 10 points of best practice. These 10 points will be measured against the literature in the field of knowledge management to ascertain if academic libraries would benefit from a stronger relation to knowledge management.

  7. Where are we now? Delivering content in academic libraries

    Directory of Open Access Journals (Sweden)

    Joanna Ball

    2016-07-01

    Full Text Available Changes in scholarly communications and new business models are presenting academic libraries with challenges and opportunities which impact the way they approach the delivery of content. Libraries are re-evaluating internal processes and structures, enhancing and developing the skills within their teams, and embracing new possibilities for strengthening and enhancing partnerships with publishers and the academic community. This will not only enable them to manage in the current unstable and unpredictable environment, but empower them to influence and drive forward changes in the development of content and models.

  8. Research on Digital Reference Service of Academic Libraries under the Background of Knowledge Management%知识管理背景下的高校图书馆数字参考咨询服务研究

    Institute of Scientific and Technical Information of China (English)

    黄河源

    2014-01-01

    By analyzing the background of the rise of knowledge management,the definition and the process of knowledge management,and combining the new trend of digital reference in academic libraries,the paper points out the common points between them,and then summarizes the form of digital reference service,the content and the measures of knowledge management. Finally it presents that under the background of knowledge management,in order to better im-prove the quality of digital reference service,should initiate multiple convenient environment more easily to obtain of knowledge,establish the concept of intellectual property protection and vigorously develop the collaborative reference service and build the knowledge base for reference service.%通过对知识管理兴起的背景、知识管理概念和流程的阐释,结合高校图书馆数字参考咨询的新形势,指出两者的契合之处。对高校图书馆数字参考咨询服务的形式、知识管理的内容及措施进行梳理,提出在知识管理的背景下,为了更好提高高校图书馆数字参考咨询服务质量,应该创造多元便利的知识获取环境,树立知识产权保护观念和大力发展合作咨询,建立参考咨询知识库。

  9. Scenario planning: a tool for academic health sciences libraries.

    Science.gov (United States)

    Ludwig, Logan; Giesecke, Joan; Walton, Linda

    2010-03-01

    Review the International Campaign to Revitalise Academic Medicine (ICRAM) Future Scenarios as a potential starting point for developing scenarios to envisage plausible futures for health sciences libraries. At an educational workshop, 15 groups, each composed of four to seven Association of Academic Health Sciences Libraries (AAHSL) directors and AAHSL/NLM Fellows, created plausible stories using the five ICRAM scenarios. Participants created 15 plausible stories regarding roles played by health sciences librarians, how libraries are used and their physical properties in response to technology, scholarly communication, learning environments and health care economic changes. Libraries are affected by many forces, including economic pressures, curriculum and changes in technology, health care delivery and scholarly communications business models. The future is likely to contain ICRAM scenario elements, although not all, and each, if they come to pass, will impact health sciences libraries. The AAHSL groups identified common features in their scenarios to learn lessons for now. The hope is that other groups find the scenarios useful in thinking about academic health science library futures.

  10. System Analysis of Library and Information Services to the Spanish Speaking Community of the United States.

    Science.gov (United States)

    Cabello-Argandona, Roberto; Haro, Roberto Peter

    This study focuses on factors contributing to the low level of effectiveness of library and information services to the Spanish speaking community as reported in the literature. It analyzes, using an open system approach, models developed by public and academic libraries to serve the Spanish speaking population. Problems contributing to the…

  11. Performance Appraisal in Academic and Research Libraries.

    Science.gov (United States)

    Yarbrough, Larry N.

    There is a need for increased efficiency and effectiveness in the employment of the library's human resources. Performance appraisal can serve as a basis for salary and advancement decisions, career development, and performance improvement. Three criteria for performance appraisal can be distinguished: (1) the trait approach, (2) the job…

  12. The Evolution of Academic Libraries in the Age of Technology

    Directory of Open Access Journals (Sweden)

    Yasaman Saharkhiz

    2017-01-01

    Full Text Available In the present age, one of the main elements in every country is information and its role in the development of countries. In such an era, universities are pioneers in development and knowledge production in which, academic libraries also play a significant role. In the design field, libraries that have long been synonymous with peace and tranquility are now considered as a place in which there should be a balance between quiet atmosphere and social dynamic mood. The aim of this study is to examine the evolution of spaces of academic libraries, which is constantly being changed as a result of technological advancements and alteration of old systems with new ones. Our research method includes reviewing similar domestic samples, conforming examples to library standards and examining the changing process of several foreign libraries over a period of time. The results of this study indicate that generally, modern libraries have fewer spaces for paper books and publications and individual study, instead, more spaces are dedicated to places for group studies and using computer. This change has influenced the function of the spaces, the relation between different parts of the library and people who use it.

  13. Going Digital: The Transformation of Scholarly Communication and Academic Libraries

    Science.gov (United States)

    Dunlap, Isaac Hunter

    2008-01-01

    Not since the age of Gutenberg has an information upheaval so thoroughly disrupted the processes of scholarly knowledge creation, management and preservation as the digital revolution currently under way. Academic libraries have traditionally been structured to effectively facilitate the access, use and storage of mostly static, print-based…

  14. RDA: Training and Continuing Education Needs in Academic Libraries

    Science.gov (United States)

    Tosaka, Yugi; Park, Jung-ran

    2014-01-01

    This study aims at gaining a better understanding of the current state and needs of RDA training among cataloging and metadata practitioners. Using nationwide survey data focusing on the academic library sector, this study finds that while training activities since RDA's release in 2010 show a positive correlation with catalogers' levels of RDA…

  15. Policy Route Map for Academic Libraries' Digital Content

    Science.gov (United States)

    Koulouris, Alexandros; Kapidakis, Sarantos

    2012-01-01

    This paper presents a policy decision tree for digital information management in academic libraries. The decision tree is a policy guide, which offers alternative access and reproduction policy solutions according to the prevailing circumstances (for example acquisition method, copyright ownership). It refers to the digital information life cycle,…

  16. Academic library benchmarking in The Netherlands: a comparative study

    NARCIS (Netherlands)

    Voorbij, H.

    2009-01-01

    Purpose - This paper aims to describe some of the unique features of the Dutch academic library benchmarking system. Design/methodology/approach - The Dutch system is compared with similar projects in the USA, the UK and Germany. Findings - One of the most distinguishing features of the Dutch system

  17. How Academic Libraries Provide Value through Course Readings

    Science.gov (United States)

    Tabacaru, Simona; Hartnett, Eric

    2017-01-01

    Academic libraries are continually being asked to demonstrate their value. Showing benefits that provide financial value to the user community is one approach to meeting this challenge. With a focus on journal articles and monographs, the authors have analyzed course syllabi to determine the cost savings graduate students in psychology receive…

  18. E-book Collections in Academic Libraries of Metropolitan Tehran

    Directory of Open Access Journals (Sweden)

    Sepideh Fahimifar

    2008-04-01

    Full Text Available In the present age users not only need to have access information, but they need to have access as fast and as easy as possible. This is one of the reasons that has intensified the current ICT applications and the growing need for it. Today not only countless journals are published in electronic format side by side with their printed versions, but numerous books on diverse subjects are published elecrtronically. To better serve their patrons, academic libraries should also collect electronic books along with printed resources. Managers of academic libraries must consider acquisition of various types of electronic books and provision of facilities for accessing. The present paper initially offers the definitions offered with respect to e-books as well as the workshops held globally, researches carried out in academic libraries as well as the categories of information contained in e-books. It would then investigates the various types of e-books held in the academic libraries within metropolitan Tehran and describes the access method for students and patrons. A survey , using questionnaire as a data collection instrument, was conducted .

  19. E-Book Purchasing Best Practices for Academic Libraries

    Science.gov (United States)

    Simon, Jason C.

    2014-01-01

    This article alerts academic libraries to some of the methods for purchasing electronic books (e-books) and notes that, while they are similar to the models used for journal-evaluation purposes, there are a number of factors important to consider that are different for e-books. Simon notes that, while theoretically there should be some advantages…

  20. The Evolving Role of Student Employees in Academic Libraries.

    Science.gov (United States)

    Gregory, David

    1995-01-01

    Examines selected literature on the role of student employment in academic libraries from the early 1900s to the present. Discusses stereotypes, responsibilities, qualifications, standards, gender and racial bias, training, job assignments, performance, and benefits of student employment. Contains 79 references. (AEF)

  1. East Asian Collections and Organizational Transformation in Academic Libraries.

    Science.gov (United States)

    Kamada, Hitoshi

    2002-01-01

    Discusses special aspects of East Asian collections and explores how organizational changes in academic libraries affect them, based on experiences at the University of Arizona. Considers total quality management; continuous quality improvement; teamwork; staffing changes; specialization versus generalization; budgetary restraints and cost…

  2. Demystifying the IRB: Human Subjects Research in Academic Libraries

    Science.gov (United States)

    Smale, Maura A.

    2010-01-01

    Many academic librarians are interested in pursuing research studies that involve students, faculty, and other library patrons; these projects must be approved by an institutional review board (IRB). This article reviews federal requirements and regulations for human subjects research and explains the IRB application process. The author discusses…

  3. Identifying Opportunities in Citizen Science for Academic Libraries

    Science.gov (United States)

    Cohen, Cynthia M.; Cheney, Liz; Duong, Khue; Lea, Ben; Unno, Zoe Pettway

    2015-01-01

    Citizen science projects continue to grow in popularity, providing opportunities for nonexpert volunteers to contribute to and become personally invested in rigorous scientific research. Academic libraries, aiming to promote and provide tools and resources to master scientific and information literacy, can support these efforts. While few examples…

  4. An Upstart Web Catalog Challenges an Academic-Library Giant

    Science.gov (United States)

    Foster, Andrea L.

    2008-01-01

    21-year-old Aaron Swartz is attempting to turn the library world upside down. He is taking on the subscription-based WorldCat, the largest bibliographic database on the planet, by building a free online book catalog that anyone can update. Many academic librarians are wary of Mr. Swartz's project because it will allow nonlibrarians, who may be…

  5. How Academic Libraries Provide Value through Course Readings

    Science.gov (United States)

    Tabacaru, Simona; Hartnett, Eric

    2017-01-01

    Academic libraries are continually being asked to demonstrate their value. Showing benefits that provide financial value to the user community is one approach to meeting this challenge. With a focus on journal articles and monographs, the authors have analyzed course syllabi to determine the cost savings graduate students in psychology receive…

  6. E-Book Purchasing Best Practices for Academic Libraries

    Science.gov (United States)

    Simon, Jason C.

    2014-01-01

    This article alerts academic libraries to some of the methods for purchasing electronic books (e-books) and notes that, while they are similar to the models used for journal-evaluation purposes, there are a number of factors important to consider that are different for e-books. Simon notes that, while theoretically there should be some advantages…

  7. Fair Use Challenges in Academic and Research Libraries

    Science.gov (United States)

    Association of Research Libraries, 2010

    2010-01-01

    This report summarizes research into the current application of fair use to meet the missions of U.S. academic and research libraries. Sixty-five librarians were interviewed confidentially by telephone for around one hour each. They were asked about their employment of fair use in five key areas of practice: support for teaching and learning,…

  8. The Evolving Role of Student Employees in Academic Libraries.

    Science.gov (United States)

    Gregory, David

    1995-01-01

    Examines selected literature on the role of student employment in academic libraries from the early 1900s to the present. Discusses stereotypes, responsibilities, qualifications, standards, gender and racial bias, training, job assignments, performance, and benefits of student employment. Contains 79 references. (AEF)

  9. Analysis of Web-Based Tutorials Created by Academic Libraries

    Science.gov (United States)

    Somoza-Fernandez, Marta; Abadal, Ernest

    2009-01-01

    This paper aims to analyse the characteristics of tutorials created by academic libraries. It evaluates a sample of 180 tutorials by applying thirty basic indicators referring to general characteristics, content, teaching methodology, usability and technology. The general conclusion is that most of the tutorials are at an early stage of…

  10. An Exploratory Study of the Relationship between Academic Library Work Experience and Perceptions of Leadership Skill Development Relevant to Academic Library Directorship

    Science.gov (United States)

    Harris-Keith, Colleen Susan

    2015-01-01

    Though research into academic library director leadership has established leadership skills and qualities required for success, little research has been done to establish where in their career library directors were most likely to acquire those skills and qualities. This research project surveyed academic library directors at Carnegie-designated…

  11. Cross Support Transfer Service (CSTS) Framework Library

    Science.gov (United States)

    Ray, Timothy

    2014-01-01

    Within the Consultative Committee for Space Data Systems (CCSDS), there is an effort to standardize data transfer between ground stations and control centers. CCSDS plans to publish a collection of transfer services that will each address the transfer of a particular type of data (e.g., tracking data). These services will be called Cross Support Transfer Services (CSTSs). All of these services will make use of a common foundation that is called the CSTS Framework. This library implements the User side of the CSTS Framework. "User side" means that the library performs the role that is typically expected of the control center. This library was developed in support of the Goddard Data Standards program. This technology could be applicable for control centers, and possibly for use in control center simulators needed to test ground station capabilities. The main advantages of this implementation are its flexibility and simplicity. It provides the framework capabilities, while allowing the library user to provide a wrapper that adapts the library to any particular environment. The main purpose of this implementation was to support the inter-operability testing required by CCSDS. In addition, it is likely that the implementation will be useful within the Goddard mission community (for use in control centers).

  12. Rethinking Library Service: Improving the User Experience with Service Blueprinting

    Science.gov (United States)

    Pretlow, Cassi; Sobel, Karen

    2015-01-01

    Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

  13. Rethinking Library Service: Improving the User Experience with Service Blueprinting

    Science.gov (United States)

    Pretlow, Cassi; Sobel, Karen

    2015-01-01

    Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

  14. Managing user queries using cloud services: KAUST library experience

    KAUST Repository

    Ramli, Rindra M.

    2017-03-01

    The provision of reference and information services are one of the major activities for academic libraries. Answering questions and providing relevant and timely answers for library users are just one of such services. Questions come in many format: in person, phone, email and even on social media platforms. The type of questions may also differ from simple, directional to complicated ones. One of the challenges for libraries is the capturing and managing of these inquiries. Libraries need to address some of these points: •\\tHow the questions will be captured •\\tHow the questions will be answered •\\tWho will answer these questions •\\tWhat is the turn-around time for answering these questions •\\tWhat kind of statistics to monitor •\\tHow are these statistics communicated to internal library staff and other stakeholders This paper describe the initiatives undertaken by KAUST, a brand new Graduate Research Library located in Saudi Arabia. This initiatives include the implementation of LibAnswers to assist the library in capturing and managing all inquiries. We are tracking inquiries coming in via email or widgets (such as online form), converting received questions into FAQ entries, creating and maintaining a public knowledge base for our users. In addition, it will also describe future plans in store to expand reference services for our library users. KAUST: (King Abdullah University of Science and Technology) is a graduate research university located along the shores of the Red Sea. The university was inaugurated in September 2009. The main areas of study are: Mathematics and Computer Science, Physical Sciences and Life Sciences. The university library is situated at the heart of the campus. It is a digitally born library with collections comprising of print and electronic resources. The library has: •\\t310,000 e-book titles •\\tOver 50,000 e-journal titles •\\tOver 30 scientific databases •\\tAbout 3,500 print titles

  15. Improving library services to people with disabilities

    CERN Document Server

    Deines-Jones, Courtney

    2007-01-01

    The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will underst

  16. Electronic Resource Expenditure and the Decline in Reference Transaction Statistics in Academic Libraries

    Science.gov (United States)

    Dubnjakovic, Ana

    2012-01-01

    The current study investigates factors influencing increase in reference transactions in a typical week in academic libraries across the United States of America. Employing multiple regression analysis and general linear modeling, variables of interest from the "Academic Library Survey (ALS) 2006" survey (sample size 3960 academic libraries) were…

  17. External Reporting Lines of Academic Special Libraries: A Health Sciences Case Study

    Science.gov (United States)

    Buhler, Amy G.; Ferree, Nita; Cataldo, Tara T.; Tennant, Michele R.

    2010-01-01

    Very little literature exists on the nature of external reporting lines and funding structures of academic special libraries. This study focuses on academic health sciences libraries. The authors analyze information gathered from statistics published by the Association of Academic Health Sciences Libraries (AAHSL) from 1977 through 2007; an…

  18. Library performance and service competition developing strategic responses

    CERN Document Server

    White, Larry Nash

    2008-01-01

    A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. Written by a highly knowledgeable practitioner from the library field Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds Written to applicable to all types of libraries.

  19. An architect's perspective on contemporary academic library design.

    Science.gov (United States)

    Foote, S M

    1995-07-01

    The making of space and place (architecture) requires cultural and financial consent as to societal value. Standards and values about the academic library of the immediate future are not always shared by librarians and architects; however, architects and librarians do possess several shared perceptions. Among these shared perceptions are that print collections will remain a primary function of libraries for the foreseeable future, flexibility in shelving arrangements are essential, adjacencies must be fluid, floor-to-floor heights should be generous, compact shelving has become commonplace, print and electronic media must coexist, and technology has not reduced library space requirements. Experience reinforces the continuing and increasing significance of the library on college and university campuses.

  20. Imagine! On the Future of Teaching and Learning and the Academic Research Library

    Science.gov (United States)

    Miller, Kelly E.

    2014-01-01

    In the future, what role will the academic research library play in achieving the mission of higher education? This essay describes seven strategies that academic research libraries can adopt to become future-present libraries--libraries that foster what Douglas Thomas and John Seely Brown have called "a new culture of learning." Written…

  1. Digital Map Soup: what's Cooking in British Academic Libraries and are we helping our Users?

    Directory of Open Access Journals (Sweden)

    John Moore

    2005-03-01

    Full Text Available My original intention had been to consider the roles being developed in British academic libraries to assist users in making full use of cartographic material that is available for their requirements - an almost predictable report on the blending of the old with the new and, again hopefully, coming to a slightly more positive vision of the future for the academic map library in the United Kingdom. That was before I received an e-mail from David Medyckyj-Scott, Research and Geo-Data Services Manager at the EDINA National Data Centre in Edinburgh and one of the key figures behind the implementation and development of the Digimap service to the UK Higher and Further Education sectors. Launched in 2000, Digimap delivers Ordnance Survey map data to subscribing institutions and allows staff and students to produce map extracts at set scales, to generate their own maps online or download map data to use with appropriate application software such as CAD or GIS. I do not think it is an overstatement to suggest that the advent of the Digimap service has been the most important and influential event in British academic map libraries in, at least, the last thirty years - and I say this as someone who was critically cautious of the service at the outset.

  2. Investigating the need for scholarly communications positions in Association of Academic Health Sciences Libraries member institutions.

    Science.gov (United States)

    Mears, Kim; Bandy, Sandra L

    2017-04-01

    The role of health sciences librarians has expanded in the scholarly communications landscape as a result of the increase in federal public access mandates and the continued expansion of publishing avenues. This has created the need to investigate whether academic health sciences libraries should have scholarly communications positions to provide education and services exclusively related to scholarly communication topics. A nine-question online survey was distributed through the Association of Academic Health Sciences Libraries (AAHSL) email discussion list to gather preliminary findings from and opinions of directors of health sciences libraries on the need for scholarly communications positions. The survey received a 38% response rate. The authors found that AAHSL members are currently providing scholarly communications services, and 46% of respondents expressed the need to devote a full-time position to this role. Our survey reveals a juxtaposition occurring in AAHSL member libraries. While administrators acknowledge the need to provide scholarly communications services, they often experience budget challenges in providing a full-time position for these services.

  3. 基于用户使用数据分析的图书馆学术推荐服务%Academic Recommendation Services for Libraries based on Usage Data Analysis

    Institute of Scientific and Technical Information of China (English)

    施晓华; 曲建峰; 宋海艳

    2011-01-01

    阐述了目前国外对学术用户使用数据的研究情况,介绍了BX学术推荐工具的主要架构和原理;最后分析了BX在国内图书馆的应用和需要改进之处。%In this paper, we described the current foreign study about usage data of academic researcher, introduced the main framework and principles of academic recommended tools - BX, finally analyzed its applications and what need to be improved for the BX in the library.

  4. International trends in health science librarianship part 17: a comparison of health science libraries with academic and research libraries.

    Science.gov (United States)

    Murphy, Jeannette

    2015-12-01

    Over the last 4 years this Regular Feature has looked at trends in health science librarianship in the 21st century. Although there are still a few more regions to be covered in this series, this issue explores general trends in academic and research libraries with a view to discovering whether the trends identified for health science libraries are similar. Are health science libraries unique? Or do their experiences mirror those found in the wider world of academic and research libraries?

  5. School Library Services in a Multicultural Society

    Science.gov (United States)

    Montiel-Overall, Patricia, Ed.; Adcock, Donald C., Ed.

    2009-01-01

    According to the preface, "in light of the growing multicultural population in the United States, twenty-first-century library services will require culturally competent librarians." For years AASL has been addressing cultural issues in its official journal, "Knowledge Quest". This collection brings together articles that touch on a wide variety…

  6. The percieved roles of academic libraries in present and in future: the case of Faculty of art’s libraries

    Directory of Open Access Journals (Sweden)

    Urška Žugelj

    2004-01-01

    Full Text Available Throughout history libraries have had many different roles. They served as educational centres, manuscript transcriptors and collectors, places for study, places offering services, even museums and entertainment facilities, etc. Their quality depends on a number of different factors, e.g. quality of staff, and of services, as well as on environmental characteristics. The current development in the information and communication technology has an important impact on libraries functions and therefore demands their permanent adjustment. In this study the authors tried to find out how 171 students and librarians from the Faculty of Arts perceive the current and future roles of academic libraries. Following this, the questionnaire was prepared on the basis of the following domain facets: time frame, services, communication type and type of material. As expected in the partitions of the three dimensional (Smallest Space Analysis space three facets with ordered elements appeared (two axial: time frame and material, and one modular: communication type and one unordered with the polar role: services. With the exception of the service facet, all the other facets clearly revealed themselves.

  7. Critical Success Factors for Integrated Library System Implementation in Academic Libraries: A Qualitative Study

    Directory of Open Access Journals (Sweden)

    Shea-Tinn Yeh

    2016-09-01

    Full Text Available Integrated library system (ILS supports the entire business operations of an academic library from acquiring and processing library resources to making them available to user communities and preserving them for future use. As libraries’ needs evolve, there is a pressing demand for libraries to migrate from one generation of ILS to the next. This complex migration process is often the single largest investment in both budget and personnel involvement, but its success is by no means guaranteed. We draw upon enterprise resource planning (ERP and critical success factors (CSFs literature to identify the most salient CSFs for ILS migration success through a qualitative study with four cases. We identified that top management involvement, vendor support, user involvement, selection process, project team competence, project management and tracking, interdepartmental communication, data analysis and conversion, user education and training, and user emotion management are the CSFs that determine a migration project success.  Keywords: Integrated library systems, information systems, library automation, critical success factors, and academic libraries.

  8. Identifying and Exploring Future Trends Impacting on Academic Libraries: A Mixed Methodology Using Journal Content Analysis, Focus Groups, and Trend Reports

    Science.gov (United States)

    Gwyer, Roisin

    2015-01-01

    This article compares three sources of information about academic libraries to consider what the future could hold and the skills needed to deliver effective services within that future. The starting point is the contents of "New Review of Academic Librarianship" (formerly "British Journal of Academic Librarianship") from 1986,…

  9. Identifying and Exploring Future Trends Impacting on Academic Libraries: A Mixed Methodology Using Journal Content Analysis, Focus Groups, and Trend Reports

    Science.gov (United States)

    Gwyer, Roisin

    2015-01-01

    This article compares three sources of information about academic libraries to consider what the future could hold and the skills needed to deliver effective services within that future. The starting point is the contents of "New Review of Academic Librarianship" (formerly "British Journal of Academic Librarianship") from 1986,…

  10. Developing Library Resources for Cyberspace: The Effect of Information Technology and the Internet on Academic Libraries of India

    Directory of Open Access Journals (Sweden)

    Anjana H. Bhatt

    2002-10-01

    Full Text Available

    頁次:16-25

    This article examines the effect of information technology (IT on Indian academic libraries and traces the phenomenal growth of the IT industry and the Internet in India. Resource sharing and library automation activities of networking organizations like DELNET, CALIBNET, and INFLIBNET are discussed in detail. A brief review of thirteen Indian academic library web sites indicates that preliminary efforts are being made to incorporate technology and provide extended access to usual web-based services. Finally, the article provides suggestions and examples for including hyperlinks to ready-reference shelves on the Internet, introducing digital reference services, providing personalized electronic resource consultations, and creating information literacy tutorials.

  11. Rural Libraries: A Forum for Rural Library Service. Volume X, 1990.

    Science.gov (United States)

    Sheller, Rebekah, Ed.

    1990-01-01

    The two issues of the journal "Rural Libraries" for 1990 contain a total of seven articles. "Cooperation and Rural Libraries," by Jackie Schmitt, reports on a nationwide survey of 119 rural libraries' participation in intrastate library cooperatives. "Rural Public Library Service to Native Americans," by Susan Hollaran, outlines strategies for the…

  12. Brick & Click Libraries: An Academic Library Conference (15th, Maryville, Missouri, November 6, 2015)

    Science.gov (United States)

    Baudino, Frank, Ed.; Johnson, Carolyn, Ed.

    2015-01-01

    Nineteen scholarly papers and seventeen abstracts comprise the content of the fifteenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

  13. Brick & Click Libraries: An Academic Library Conference (14th, Maryville, Missouri, November 7, 2014)

    Science.gov (United States)

    Baudino, Frank, Ed.; Johnson, Carolyn, Ed.

    2014-01-01

    Eighteen scholarly papers and twelve abstracts comprise the content of the fourteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

  14. Brick and Click Libraries: An Academic Library Symposium (12th, Maryville, Missouri, October 26, 2012)

    Science.gov (United States)

    Baudino, Frank, Ed.; Johnson, Carolyn, Ed.

    2012-01-01

    Twenty scholarly papers and fifteen abstracts comprise the content of the twelfth annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

  15. Brick & Click Libraries: An Academic Library Symposium (13th, Maryville, Missouri, November 1, 2013)

    Science.gov (United States)

    Baudino, Frank, Ed.; Johnson, Carolyn, Ed.; Park, Sarag G., Ed.

    2013-01-01

    Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

  16. The current situation of e-books in academic and public libraries in Sweden

    Directory of Open Access Journals (Sweden)

    Elena Macevičiūtė

    2014-03-01

    Full Text Available Introducing e-books into Swedish libraries has been influenced by the idea of equal access to all media for all Swedish citizens as well as by librarians’ wish to provide the best possible service to their users. Libraries perceived this new resource and service as a way of fulfilling their specific function in a democratic society, which is usually described as mediation (or transfer of knowledge and culture to all. This is a common basis for the incorporation of new media and information resources (including e-books into Swedish academic and public libraries. Apart from this common platform, we see other similarities in working with e-books in both types of libraries, but also a number of differences. Most of them relate to the position of libraries within their respective context and in relation to their specific role. Academic libraries are quite influential players in the global scholarly communication and supporters of both research and study processes. As such they are embedded in a mainly international market of scientific information and scholarly materials. They have significant resources provided by their parent universities for the acquisition of scholarly material and a wide choice of commercially available material from different providers. They are also incorporated into a national library consortium with great negotiation power. Thus, they have more freedom to experiment with a variety of business and pricing models offered on the international market. They also have a high competence in publishing and are often publishers themselves. Their involvement in research processes and in open access initiatives puts them in a position to provide expertise to researchers in the areas of publishing and intellectual property protection. Public libraries are part of the local cultural and educational landscape. As such, they depend on the production of media and content in national languages which helps cater to the needs and demands of

  17. Evolution of an academic-public library partnership.

    Science.gov (United States)

    Engeszer, Robert J; Olmstadt, William; Daley, Jan; Norfolk, Monique; Krekeler, Kara; Rogers, Monica; Colditz, Graham; Anwuri, Victoria V; Morris, Scott; Voorhees, Mychal; McDonald, Brenda; Bernstein, Jackie; Schoening, Paul; Williams, Lee

    2016-01-01

    A partnership to improve access to health information via an urban public library system was established in St. Louis, Missouri, in 2011. A multiyear project was outlined that included an information needs assessment, a training class for public library staff, information kiosks at library branches for delivering printed consumer health materials, and a series of health-related programming. The partnership evolved to include social service and community organizations to carry out project goals and establish a sustainable program that met the health and wellness interests of the community.

  18. Managing knowledge in academic libraries. Are we? Should we?

    OpenAIRE

    Hilde Daland

    2016-01-01

    This article gives an overview of the field of knowledge management and suggests how this can be applied to academic libraries. A literature review has been conducted and has been subject to a critical analysis of comparison to IFLAs standard for “Continuing Professional Development: Principles and Best Practices” (IFLA, 2015). Here IFLA has identified 10 points of best practice. These 10 points will be measured against the literature in the field of knowledge management to ascertain if acade...

  19. The quality infrastructure measuring, analyzing, and improving library services

    CERN Document Server

    Murphy, Sarah Anne

    2013-01-01

    Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

  20. use of library and information services for legislative research

    African Journals Online (AJOL)

    Elizabeth

    an inevitable aspect in the day to day management by the legislators. It ... information services, research services in library and information setting, ... Within the office of Policy .... Unqualified personnel: Most government officials look at library.

  1. Library management and technical services the changing role of technical services in library organizations

    CERN Document Server

    Cargill, Jennifer

    2012-01-01

    This exciting volume explores the role of technical services functions and organizational structure as forces in the library change process. It provides practical information to help administrators make decisions about how their libraries are organized and managed. As libraries change in many ways--organizational structure, design of jobs, managerial philosophy, responsibilities of professionals, and the impact of automation--librarians in technical services, administrators, and personnel officers--need guidance in meeting the new challenges in order to continue providing thorough efficient se

  2. Fake news and alternative facts: five challenges for academic libraries

    Directory of Open Access Journals (Sweden)

    Rick Anderson

    2017-07-01

    Full Text Available In light of recent worldwide political developments, it seems clear that libraries are needed more than ever to combat a rising tide of fake news and public lies, and to help their patrons discriminate between truth, error and propaganda. In order to do so, however, libraries will have to decide where they stand on crucial questions about the social construction of reality; the politics of selection; the privileging of interpretations; the academic necessity of research access to false claims; and the meaning of ‘alternative’. A library that fails to address these questions carefully, and in advance, is doomed to incoherence in its response to fake news and ‘alternative facts’.

  3. News from the Library: Scientific Information Service - service interruption

    CERN Multimedia

    2014-01-01

    Techniques de l'Ingénieur has been part of the selection of databases offered by the Scientific Information Service for the last five years.   Unfortunately, as a consequence of budget reductions, and after careful consideration of all available options, we have to end this subscription. It will be still possible to purchase access to individual chapters via the Library services.  Furthermore, we are considering ending our subscriptions to Web of Science and Springer Materials (the Landolt-Börnstein database) during the course of 2015. We thank you for your understanding and welcome your feedback to library.desk@cern.ch

  4. Chat reference service in medical libraries: part 2--Trends in medical school libraries.

    Science.gov (United States)

    Dee, Cheryl R

    2003-01-01

    An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service.

  5. Too Few Articles in the Journal Literature on Instruction in Academic Libraries are Research‐Based. A review of: Crawford, Gregory A., and Jessica Feldt. “An Analysis of the Literature on Instruction in Academic Libraries.” Reference & User Services Quarterly 46.3 (Spr. 2007: 77‐87.

    Directory of Open Access Journals (Sweden)

    Kurt Blythe

    2008-03-01

    Full Text Available Objective – To discover which journals publish a preponderance of the literature on instruction in academic libraries, and to further learn what topics are discussed in the literature and what methods of inquiry are used to explore those topics.Design – Comparative analysis.Setting – The ERIC database.Subjects – Journal articles published between 1971 and 2002, found in the ERIC database via the descriptor ‘library instruction.’Methods – Journal articles published between 1971 and 2002 were searched in the ERIC database using the term ‘library instruction,’ because the term has been used by ERIC since the inception of the database. Article characteristics such as year of publication, journal in which a given article was published, and types of articles were identified. After normalizing the identification of article types by comparing individual codifications of a random sample of articles from the results list, the researchers coded all of the articles according to the articles’ main topics. These article topics were then condensed into broader topics (e.g. articles coded initially as addressing the topics of instruction to “graduate students” or “high school students” were condensed under the heading “instruction of specific populations”. Those articles deemed to have a research component were further analyzed in terms of research methodology, scope, and use of statistics. The questions guiding the authorsʹ study consisted of:• In which journals are articles on instruction in academic libraries published?• What are the topics of the articles that have been published?• How has the literature of instruction in academic libraries changed over the years?• What is the nature of research [authorsʹ emphasis] articles on instruction in academic libraries?• For research articles, what are the research methods used and what types of statistics are utilized? (77‐78.Main results – The search found 791

  6. Digital chat reference in health science libraries: challenges in initiating a new service.

    Science.gov (United States)

    Dee, Cheryl R; Newhouse, Joshua D

    2005-01-01

    Digital reference service adds a valuable new dimension to health science reference services, but the road to implementation can present questions that require carefully considered decisions. This article incorporates suggestions from the published literature, provides tips from interviews with practicing academic health science librarians, and reports on data from students' exploration of academic health science library Web sites' digital reference services. The goal of this study is to provide guidelines to plan new services, assess user needs, and select software, and to showcase potential benefits of collaboration and proactive and user-friendly marketing. In addition, tips for successful operation and evaluation of services are discussed.

  7. How Less Is Truly More: Merging Library Support Services

    Science.gov (United States)

    Skellen, Kendra; Kyrychenko, Alex

    2016-01-01

    In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC…

  8. Service Standards for the Mobile/Social Library

    Science.gov (United States)

    Thomas, Lisa Carlucci

    2010-01-01

    Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

  9. Economic Issues in the Networking of Library Technical Support Services.

    Science.gov (United States)

    Gassler, Scott

    To acquaint library administrators with the economic issues of library networking, this guide of the Western Interstate Library Coordinating Organization (WILCO) outlines possible problems of a national technical services network. Market structures such as monopolies and oligopolies can exist among automated services, brokered services, and in the…

  10. Integrated Library System (ILS) Challenges and Opportunities: A Survey of U.S. Academic Libraries with Migration Projects

    Science.gov (United States)

    Wang, Zhonghong

    2009-01-01

    An online survey was sent to academic libraries and consortia with an integrated library system (ILS) migration project, based on review of press releases from major U.S. ILS vendors. This study takes a systematic approach to provide a snapshot of the academic ILS market and key factors affecting the outcome of an ILS migration project. It reveals…

  11. The Library Is Dead, Long Live the Library! The Practice of Academic Librarianship and the Digital Revolution

    Science.gov (United States)

    Ross, Lyman; Sennyey, Pongracz

    2008-01-01

    As a direct consequence of the digital revolution, academic libraries today face competition as information providers. Using Richard N. Foster's technology S curves as the analytical model, this article shows that academic libraries are in the midst of discontinuous change by questioning a number of assumptions that support the current practice of…

  12. The Library Is Dead, Long Live the Library! The Practice of Academic Librarianship and the Digital Revolution

    Science.gov (United States)

    Ross, Lyman; Sennyey, Pongracz

    2008-01-01

    As a direct consequence of the digital revolution, academic libraries today face competition as information providers. Using Richard N. Foster's technology S curves as the analytical model, this article shows that academic libraries are in the midst of discontinuous change by questioning a number of assumptions that support the current practice of…

  13. Hybrid library that satisfies the needs of all the citizens! ; Improving the library service through cooperation of higher-education institution libraries and public libraries ; Enthusiasm of Mr. Yasuhiro Nagata, chief librarian of Fukui prefectural library and the staff

    Science.gov (United States)

    Morita, Utako

    Hybrid library that satisfies the needs of all the citizens! ; Improving the library service through cooperation of higher-education institution libraries and public libraries ; Enthusiasm of Mr. Yasuhiro Nagata, chief librarian of Fukui prefectural library and the staff

  14. Measuring Customer Satisfaction and Quality of Service in Special Libraries.

    Science.gov (United States)

    White, Marilyn Domas; Abels, Eileen G.; Nitecki, Danuta

    This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…

  15. The Academic Library Meets Web 2.0: Applications and Implications

    Science.gov (United States)

    Xu, Chen; Ouyang, Fenfei; Chu, Heting

    2009-01-01

    Visits to 81 academic library websites in the New York State reveal that 42% of them adopted one or more Web 2.0 tools such as blogs while implementation of those tools in individual libraries varies greatly. We also propose a conceptual model of Academic Library 2.0 in this report. (Contains 4 tables and 6 figures.)

  16. Organizational Learning for Library Enhancements: A Collaborative, Research-Driven Analysis of Academic Department Needs

    Science.gov (United States)

    Loo, Jeffery L.; Dupuis, Elizabeth A.

    2015-01-01

    This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units' academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses,…

  17. Undergraduate Program Review Processes: A Case Study in Opportunity for Academic Libraries

    Science.gov (United States)

    Costella, John; Adam, Tom; Gray, Fran; Nolan, Nicole; Wilkins, Catherine

    2013-01-01

    How can an academic library most effectively participate and expand its contributions to program reviews at the institutional level? By becoming involved in undergraduate reviews, college and university libraries can articulate new and enhanced roles for themselves on campus. Academic libraries have always contributed to a variety of institutional…

  18. Perceptions of Canadian Provosts on the Institutional Role of Academic Libraries

    Science.gov (United States)

    Robertson, Mark

    2015-01-01

    This study examines perceptions of provosts from Canadian research-intensive universities regarding their institution's academic libraries. Interviews conducted with nine provosts explored how they perceive academic libraries in terms of alignment with institutional mission, how they envision the future of their libraries, and what they interpret…

  19. Raised by Wolves: Integrating the New Generation of Feral Professionals into the Academic Library

    Science.gov (United States)

    Neal, James G.

    2006-01-01

    Academic libraries now hire an increasing number of individuals to fill professional librarian positions who do not have the master's degree in library science. Academic libraries are also creating a wide range of new professional assignments that demand diverse educational backgrounds. Additionally, responsibilities formerly carried out by…

  20. Use of Academic Libraries by High School Students: Implications for Research.

    Science.gov (United States)

    Craver, Kathleen W.

    1987-01-01

    This comprehensive review of the literature on the use of academic libraries by high school students and academic library/school library cooperation, examines descriptive articles, research studies, and reports of questionnaire data. Problems associated with the literature are discussed, and implications for future research are identified.…

  1. Organizational Learning for Library Enhancements: A Collaborative, Research-Driven Analysis of Academic Department Needs

    OpenAIRE

    Loo, Jeffery L.; Dupuis, Elizabeth A.

    2014-01-01

    This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units’ academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses, opportunities, threats, and priorities. We illustrate how a systematic review of internal planning documents facilitates the understanding of program...

  2. Academic Libraries as High-Tech Gateways: A Guide to Design & Space Decisions. Second Edition.

    Science.gov (United States)

    Bazillion, Richard J.; Braun, Connie L.

    This book, based on research about libraries around the country, provides tools that can be used for planning and building an academic library space that streamlines access to information. It explains how to incorporate the latest innovations in academic library facility design; how to make the facility flexible for changing information technology…

  3. Usage Analysis of Web 2.0 and Library 2.0 Tools by Librarians in Kwara State Academic Libraries

    Science.gov (United States)

    Tella, Adeyinka; Soluoku, Taofeeqat

    2016-01-01

    This study analysed the usage of Web 2.0 and Library 2.0 tools by librarians in Kwara State academic libraries. A sample of 40 librarians was surveyed through total enumeration sampling technique from four different tertiary education institutions libraries in Kwara State, Nigeria. Questionnaire was used for the collection of data. The collected…

  4. Patterns, Processes of Growth, and the Projection of Library Size: A Critical Review of the Literature on Academic Library Growth.

    Science.gov (United States)

    Molyneux, Robert E.

    1986-01-01

    Reviews studies done on academic library growth in attempt to clarify three reasons for failure of these analyses to result in usable projections of library size. Highlights include patterns in library growth (hypothetical exponential and arithmetic growth), Fremont Rider's studies of growth, and literature on growth after Rider. (28 references)…

  5. Academic Libraries and the Semantic Web: What the Future May Hold for Research-Supporting Library Catalogues

    Science.gov (United States)

    Campbell, D. Grant; Fast, Karl V.

    2004-01-01

    This paper examines how future metadata capabilities could enable academic libraries to exploit information on the emerging Semantic Web in their library catalogues. Whereas current metadata architectures treat the Web as a simple means of interchanging bibliographic data that have been created by libraries, this paper suggests that academic…

  6. New dimensions of library and information services: An introspection

    OpenAIRE

    1991-01-01

    Explains the concept 'new dimensions' of library and information services, highlights the emphasis on service in special libraries, presents broad categories of services in special libraries, examines bibliographic, document delivery, information and instruction services to identify new dimensions, if any, in last two decades in the country, and reports only marginal cosmetic new dimensions seen in these services, explores the reasons for lack of new and innovative...

  7. Differently Able: A Review of Academic Library Websites for People with Disabilities

    Science.gov (United States)

    Cassner, Mary; Maxey-Harris, Charlene; Anaya, Toni

    2011-01-01

    This research is based on the Library Services for People with Disabilities Policy, which was approved by the American Library Association in 2001. The policy identified focus areas for libraries including library services, facilities, collections, and assistive technology. Library websites frequently convey this information to users. Our study…

  8. Mismatch Between the Demands for Tenure and Those of Public Services is Creating a Crossroads in Academic Librarianship. A review of: Johnson, C.M. and E.B. Lindsay. “Why We Do What We Do: Exploring Priorities within Public Services Librarianship.” portal: Libraries and the Academy 6.3 (2006: 347‐69.

    Directory of Open Access Journals (Sweden)

    David Herron

    2007-12-01

    Full Text Available Objective – To explore how public services librarians in academic libraries perceive their duties and experience job satisfaction especially in relation to faculty status (tenure track or non‐tenure. Design – A multi‐site study.Setting – Academic libraries in the United States.Subjects – Academic public service librarians.Methods – In March 2004, an online survey containing 25 questions was sent out to 1,510 academic librarians across the UnitedStates. The survey included demographic and professional work‐related questions, but mainly focused on retrieving information about librarian feelings, thoughts, and perceptions in relation to six aspects of the role of the public service librarian, namely: reference, collections, publishing, teaching, committee, and management activities. The survey data was stored in an SQL database and analyzed in various ways to try to see if there were correlations in the replies. In some cases, Chi‐square was used to test for statistical significance.Main results – 328 (22% out of 1,510 potential replies were received. 74% came from public universities and 26% from private institutions. 23% of the respondent librarians had received their MLS before 1980, 34% between 1980 and 1994, and 43% 1995 or later. About 50% had worked as an academic librarian fewer than 10 years and 50% for 10 or more years. About 50% had worked at their current institution five years or fewer and the other 50% for six years ormore. 49% had job descriptions which clearly indicated the relative emphasis of each of the main areas of their job. 50% came from tenure‐track and non‐tenure‐track institutions alike. The librarians were asked to reply to “most” and “least” questions. The following lists show the most chosen responses (in % to the questions.“Most” questions: 80% felt that they were most prepared for reference activities by their library school training.50% felt most satisfied with doing reference

  9. Libraries as Content Producers: How Library Publishing Services Address the Reading Experience

    Science.gov (United States)

    Tracy, Daniel G.

    2017-01-01

    This study establishes baseline information about the ways library publishing services integrate user studies of their readers, as well as common barriers to doing so. The Library Publishing Coalition defines library publishing as "the set of activities led by college and university libraries to support the creation, dissemination, and…

  10. Disrupting Faculty Service: Using Technology to Increase Academic Service Productivity

    Science.gov (United States)

    Burnett, Perry; Shemroske, Kenneth; Khayum, Mohammed

    2014-01-01

    Scholarly attention regarding faculty involvement has primarily focused on faculty opinions of shared governance and faculty influence on institutional decision-making. There has been limited attention given to academic service productivity and the effectiveness of traditional approaches toward the accomplishment of faculty service requirements.…

  11. Traits and Training: Attributes and Skills of Pennsylvania Academic Library Managers

    Directory of Open Access Journals (Sweden)

    Russell A. Hall

    2013-04-01

    Full Text Available What makes a good library manager? Is a good library manager born or bred?  To find out, Pennsylvania academic library managers were surveyed to determine their education and training backgrounds. The survey also illuminates the skills and personal traits these managers find most important in managing an academic library. Interpersonal skills and integrity were found to be the most important traits for an academic library manager to possess. Human resources and personnel issues were found to be the most difficult issues faced by academic library managers. In addition to presenting a snapshot of what today’s academic library leadership qualifications look like, the study will also provide future managers with an idea of what sort of training they should be seeking.

  12. Perspectives on medical school library services in Turkey.

    Science.gov (United States)

    Brennen, P W; Blackwelder, M B; Kirkali, M

    1987-01-01

    This paper gives a brief overview of medical education in Turkey and shows the impact of established social, educational, and economic patterns upon current medical library services. Current statistical information is given on the twenty-two medical school libraries in Turkey. Principal problems and chief accomplishments with library services are highlighted and discussed. PMID:3676535

  13. National Infrastructure of Library and Information Services in Arab Countries.

    Science.gov (United States)

    Rehman, Sajjadur

    1989-01-01

    Discusses the feasibility of a network for library and information services in the Arab world and examines existing national library and information infrastructures in the context of the status of the national library; national bibliographic control; availability of union catalogs and indexing and abstracting services; interlibrary cooperation;…

  14. Promoting Library Services with User-Centered Language

    Science.gov (United States)

    Benedetti, Allison R.

    2017-01-01

    As libraries respond to new teaching and research practices in the twenty-first century, it is important to consider how to advertise library services. Users are often surprised to learn about the varied expertise of library staff and the many services the staff provides. To investigate this issue, the author designed a study to identify a more…

  15. Web 2.0 Strategy in Libraries and Information Services

    Science.gov (United States)

    Byrne, Alex

    2008-01-01

    Web 2.0 challenges libraries to change from their predominantly centralised service models with integrated library management systems at the hub. Implementation of Web 2.0 technologies and the accompanying attitudinal shifts will demand reconceptualisation of the nature of library and information service around a dynamic, ever changing, networked,…

  16. What's in a Name? Using Card Sorting to Evaluate Branding in an Academic Library's Web Site

    National Research Council Canada - National Science Library

    Hepburn, P; Lewis, K. M

    2008-01-01

    .... Applying "brand names" generated within the library is one promotional strategy. Usability testing at one academic library demonstrated how the card sorting technique can be used to evaluate branding efforts...

  17. The Academic Library in the Life of Undergraduate: An Investigation of Undergraduates' Academic Information Behaviors in the Digital Age

    Science.gov (United States)

    Rozaklis, Lillian

    2012-01-01

    This dissertation research investigated undergraduates' academic information behaviors in the modern digital age to identify their perspective on the role of the academic library in their academic life. The research examined usage of a broad range of information sources and means to access, selection criteria, and obstacles encountered during…

  18. The Academic Library in the Life of Undergraduate: An Investigation of Undergraduates' Academic Information Behaviors in the Digital Age

    Science.gov (United States)

    Rozaklis, Lillian

    2012-01-01

    This dissertation research investigated undergraduates' academic information behaviors in the modern digital age to identify their perspective on the role of the academic library in their academic life. The research examined usage of a broad range of information sources and means to access, selection criteria, and obstacles encountered during…

  19. Benefits of Unionization Still Unclear for U.S. Academic Libraries and Librarians. A Review of: Applegate, R. (2009. Who benefits? Unionization and academic libraries and librarians. The Library Quarterly, 79(4, 443‐463.

    Directory of Open Access Journals (Sweden)

    Diana K. Wakimoto

    2010-03-01

    Full Text Available Objective – To investigate the quantitative benefits of unionization for libraries, librarians, and students at academic libraries in the United States.Design – Quantitative analysis of existing datasets.Setting – Academic libraries in the United States.Subjects – One thousand nine hundred four accredited colleges and universities in the United States.Methods – Institutions that provided data for both the National Center for Education Statistics (NCES Academic Libraries Survey (ALS and the NCES Integrated Postsecondary Education Data Service (IPEDS survey series in 2004 were considered for inclusion in this study. Of these institutions, only those with student populations over 500 and employing more than one librarian were included. The study did not include specialized libraries at institutions where “most of their degrees were awarded in a single area” (p. 449. The institutions were categorized by type derived from data by Carnegie and the Association of Research Libraries. The final categories were: ARL, Doctoral Non‐ARL, Masters, Baccalaureate, and Associates. Governance was determined by using information from IPEDS that classified the institutions as public, private not‐for‐profit, and private for‐profit. Unionization status was derived from the Directory of Faculty Contracts and Bargaining Agents in Institutions of Higher Education. After private not‐for‐profit and private for‐profit classifications were collapsed into one category, governance and unionization information were combined to create the final governance categories of: private, public nonunionized, and public unionized. The study analyzed the following characteristics in terms of institution type, governance, and institution type and governance interaction: ratio of students to librarians, ratio of library expenditures to institutional budget expenditures, average librarian salary, percentage of staff who were librarians, librarian salaries as a

  20. The library marketing toolkit

    CERN Document Server

    Potter, Ned

    2012-01-01

    A guide that offers coverage of various elements of library marketing and branding for different sectors including archives and academic, public and special libraries. It is suitable for those who are involved in promoting their library or information service, whether at an academic, public or special library or in archives or records management.

  1. Growing Competition for Libraries.

    Science.gov (United States)

    Gibbons, Susan

    2001-01-01

    Describes the Questia subscription-based online academic digital books library. Highlights include weaknesses of the collection; what college students want from a library; importance of marketing; competition for traditional academic libraries that may help improve library services; and the ability of Questia to overcome barriers and…

  2. CERN´s Library: members of the Scientific Information Service

    CERN Multimedia

    Maximilien Brice

    2003-01-01

    The Scientific Information Service in the Education and Technology Transfer division is responsible for maintaining and updating the CERN Library and Scientific Archives. The members of the group are pictured here in CERN's central library.

  3. Challenges in the Provision of Library Services for Distance ...

    African Journals Online (AJOL)

    Challenges in the Provision of Library Services for Distance Education: A Case Study of ... focus has turned to the role of libraries in the distance learning process. ... and those who design and implement such distance education programmes.

  4. Public Services and Outreach in Rare Book, Manuscript, and Special Collections Libraries.

    Science.gov (United States)

    Traister, Daniel

    2003-01-01

    Discusses the new emphasis in special collections, especially in academic libraries, on the promotion of materials. Highlights include the economic basis of promotion; exhibitions; classroom ventures; the Web; seminars and other discussion groups; creative writing courses; one-time events; friends, tourists, and the public; and reference services.…

  5. Academic Uses of Google Earth and Google Maps in a Library Setting

    OpenAIRE

    2012-01-01

    Over the last several years, Google Earth and Google Maps have been adopted by many academic institutions as an academic research and mapping tool. The authors were interested in discovering how popular the Google mapping products are in the academic library setting. A survey was conducted to establish the mapping products’ popularity, and type of use in an academic library setting. Results show that over 90% of the respondents use Google Earth and Google Maps either to help answer research q...

  6. Taking a Page from Retail: Secret Shopping for Academic Libraries

    Directory of Open Access Journals (Sweden)

    Kathryn Crowe

    2016-03-01

    Full Text Available Objective – The University Libraries at the University of North Carolina at Greensboro (UNCG sought to gain feedback on the customer service experience beyond satisfaction surveys. After reviewing a variety of methods, it was determined to conduct a mystery or secret shopper exercise, a standard practice in the retail and hospitality world. Methods – Two mystery shopper assessments were conducted in 2010 and 2012. Students were recruited from a Hospitality Management class to serve as the secret shoppers. “Shoppers” completed a rating sheet for each encounter based on customer service values established by the Libraries. Data was analyzed and presented to staff. Results - Initial findings were generally quite positive but indicated that we could improve “going the extra mile” and “confirming satisfaction.” As a result, we developed training sessions for public services staff which were delivered during summer 2011. A LibGuide that included training videos was created for public services student employees who were required to view the videos and provide comments. In addition, we developed more specific public service standards for procedures such as answering the telephone, confirming satisfaction, and referring patrons to other offices. The Secret Shopper assessment was administered again in spring 2012 to see if scores improved. The results in the second study indicated improvement. Conclusions - The mystery shopper exercises provided the UNCG University Libraries with the opportunity to examine our services and customer service goals more closely. Conducting the mystery shopper study identified several areas to address. We realized we needed more clearly defined standards for staff to follow. We saw that we needed to discuss what “going the extra mile” means to us as an organization. We also needed to develop a scalable training method for student employees.

  7. Beyond Books: The Extended Academic Benefits of Library Use for First-Year College Students

    Science.gov (United States)

    Soria, Krista M.; Fransen, Jan; Nackerud, Shane

    2017-01-01

    The purpose of this paper was to investigate whether there are relationships between first-year college students' use of academic libraries and four academic outcomes: academic engagement, engagement in scholarly activities, academic skills development, and grade point average. The results of regression analyses suggest students' use of books…

  8. Beyond Books: The Extended Academic Benefits of Library Use for First-Year College Students

    Science.gov (United States)

    Soria, Krista M.; Fransen, Jan; Nackerud, Shane

    2017-01-01

    The purpose of this paper was to investigate whether there are relationships between first-year college students' use of academic libraries and four academic outcomes: academic engagement, engagement in scholarly activities, academic skills development, and grade point average. The results of regression analyses suggest students' use of books…

  9. The Association of Academic Health Sciences Libraries' legislative activities and the Joint Medical Library Association/Association of Academic Health Sciences Libraries Legislative Task Force.

    Science.gov (United States)

    Zenan, Joan S

    2003-04-01

    The Association of Academic Health Sciences Libraries' (AAHSL's) involvement in national legislative activities and other advocacy initiatives has evolved and matured over the last twenty-five years. Some activities conducted by the Medical Library Association's (MLA's) Legislative Committee from 1976 to 1984 are highlighted to show the evolution of MLA's and AAHSL's interests in collaborating on national legislative issues, which resulted in an agreement to form a joint legislative task force. The history, work, challenges, and accomplishments of the Joint MLA/AAHSL Legislative Task Force, formed in 1985, are discussed.

  10. Transaction Analysis of Interactions at the Reference Desk of a Small Academic Library

    Directory of Open Access Journals (Sweden)

    Heather Empey

    2011-01-01

    Full Text Available As discussions continue about the changing nature of reference service in academic libraries, the Geoffrey R. Weller Library determined that more detailed information on what was happening at the Reference Desk was needed. During the 2006/07 academic year, transactions at the Reference Desk were analyzed to determine when they occurred (both during the week and during the academic year, the length of time the transactions took, the categories of the transactions, what sources were used and whether or not instruction was provided as part of the transaction. Another round of data was gathered in September 2009 to determine if use patterns had changed. Transactions at the Reference Desk were generally conducted in person, took either <1 min. or between 1-5 min. to answer, and occurred most often on Mon-Thurs between 11am-5pm. Between September 2006 and September 2009, specific title and research categories of questions decreased by 6% and directional and technical help categories of questions increased by 9%. There was also a decrease in the level of instruction being given. As a result of this research, service hours have been reduced and the on-going data collection at the Reference Desk has become more detailed to allow for ongoing analysis.

  11. Digitisation-on-Demand in Academic Research Libraries

    OpenAIRE

    Chamberlain, Edmund M.

    2011-01-01

    The investigation finds that digitisation-on-demand and print on-demand services have the potential to provide greater value access to libraries’ collections and could help a library to realise its true potential as a ‘long tail’. There are at present a number of practical and financial limitations that prevent this from being fully realised. Whilst the concept remains a viable one and demand is noted, copyright legislation restricts the material available for full digitisation to a nich...

  12. Towards Quality Culture in the Digital Environ: Management and Optimization of Services in Research Libraries of India

    OpenAIRE

    2006-01-01

    The National Assessment and Accreditation Council (NAAC) has been established in India for ensuring quality and excellence in higher education and has developed a set of objective indicators for the library, as it is the fulcrum of support for the community of academic and research pursuits. This resulted in a general consensus for rising demands of evaluation and accountability of academic and research libraries to develop performance evaluation and measure service quality and thereby bui...

  13. The standards and norms for the Slovenian academic libraries between theory and practice

    Directory of Open Access Journals (Sweden)

    Mojca Dolgan-Petrič

    1998-01-01

    Full Text Available Based on statistical data, contemporary trends within academic libraries in the Republic of Slovenia are presented. The substantially slow increase of library materials, along with lesser increase of staff, contradicts the growing number of library visits and circulation. The paper elaborates on outstanding differences regarding personnel, financial, and spatial issues of the libraries concerned. The comparison between the professional and govemmental standards and norms is presented. At a time when academic libraries are faced with the dilemma of growing demand from users at the same time as budgetary constraint there is an urgent need to develop a list of performance indicators and to modernize professional standards and norms for academic libraries.The elaboration of new standards must be based on empirical studies. Only realistic and clearly defined norms would enable the implementation of standards and improve the quality and efficiency of academic libraries.

  14. The Federal Depository Library Program (FDLP), Academic Libraries, and Access to Government Information

    Science.gov (United States)

    Jaeger, Paul T.; Bertot, John Carlo; Shuler, John A.

    2010-01-01

    The electronic environment has significantly shifted library capabilities and user expectations for the delivery of government information and services. At the same time, many laws of the federal government have pushed for the creation and distribution of government information through electronic channels. However, the Federal Depository Library…

  15. The experience of applying academic service learning within the ...

    African Journals Online (AJOL)

    The experience of applying academic service learning within the discipline of ... that intentionally integrates academic learning and relevant community service. ... represents one strategy for assisting higher education institutions to meet the ...

  16. 美国大学图书馆学科化服务特点与案例分析研究%Subject Service Practices in America Academic Libraries

    Institute of Scientific and Technical Information of China (English)

    于准; 于静

    2015-01-01

    After decades of development, the subject service of American university libraries have accumulated rich experiences and has distinct characteristics of the times. A detailed field research and literature investigation was conducted into the subject services of some fa-mous university libraries in the United States. The author summarized their features by practice cases. Such as, the development of the subject resource and the subject services is of the same importance, subject liaison service extending to the internal part of research institu-tions, scientific assessment of the consulting service, information literacy integrated into the learning and teaching processes, supporting the scientific research of its every specific process, and innovative subject services such as data services, peer-reviewed assessing of subject services, and developing the subject services under the philosophy of cooperation. These features and practice cases are worthy of learning and referring to by Chinese university libraries.%美国大学图书馆的学科服务经过数十年的发展积累了丰富的经验,具有鲜明的时代特征。笔者对美国几所著名大学图书馆的学科服务进行了详细的实地调研和文献调研,以案例的形式来说明其特点,主要包括:资源与服务并重发展、学科联络服务深入研究机构内部、建立在科学评估机制上的主分馆分层参考咨询服务、信息素养教育嵌入学习与教学过程、融入科研全过程的科研支持服务、学科服务的创新发展-数据服务、学科服务评估引入同行评议方式、以合作理念发展学科服务等。这些特点和案例都值得我国高校图书馆学习和借鉴。

  17. Access Services Education in Library and Information Science Programs

    Science.gov (United States)

    McCaslin, David

    2009-01-01

    This article defines the elements of Access Services, explains the importance of those aspects in the library, and proposes a course centered on Access Services for library schools. The areas of circulation, interlibrary loan, course reserves, collection maintenance, and public relations are core components of Access Services. Each of those…

  18. Centralized Library Services for Audiovisual Media. AV in Action 4.

    Science.gov (United States)

    Nederlands Bibliotheek en Lektuur Centrum, The Hague (Netherlands).

    Designed to provide assistance to countries in developing centralized services to their libraries for nonbook materials, this pamphlet contains examples from five countries that have succeeded in establishing such services. Those examples include: (1) "The Central Library Service for AV-Materials in Denmark" (Suzanne Hemmeth…

  19. Evaluating the Impact of a Special Library and Information Service

    Science.gov (United States)

    Botha, Erika; Erasmus, Rene; van Deventer, Martie

    2009-01-01

    The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the majority…

  20. Library services for people with disabilities: results of a survey.

    OpenAIRE

    Nelson, P P

    1996-01-01

    The Americans with Disabilities Act (ADA), enacted in 1990, has had a significant impact on the way many institutions, including libraries, do business. The Association of Research Libraries surveyed its members in 1991 to determine the effect of this legislation, and the author conducted a similar survey in 1995 to learn what progress academic health sciences libraries have made in serving the needs of people with disablities. A questionnaire was mailed to 131 members of the Association of A...