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Sample records for metropole hotel uk

  1. In Search for Best Practices: exploring the relationship between the effective use of management practices and organizational performance in the UK´s hotel sector

    OpenAIRE

    Adriano de Lemos Alves Peixoto

    2012-01-01

    AbstractThe main aim of this paper is to present the results of a single sector study conducted as a survey of 213 different workplaces and designed to investigate the relationship between the effective use of management practices and performance in the UK´s Hotel sector, a high labour intens...

  2. Demografi og boligpriser i den Københavnske Metropol

    DEFF Research Database (Denmark)

    Skak, Morten; Bloze, Gintautas

    2013-01-01

    Den demografiske udvikling i den Københavnske Metropol har ændret sig markant i de senere år. Det nye er, at Hovedstaden er blevet den befolkningsmæssige magnet med netto-tilflytning fra såvel forstæderne som fra resten af landet.

  3. In Search for Best Practices: exploring the relationship between the effective use of management practices and organizational performance in the UK´s hotel sector

    Directory of Open Access Journals (Sweden)

    Adriano De Lemos Alves Peixoto

    2012-04-01

    Full Text Available AbstractThe main aim of this paper is to present the results of a single sector study conducted as a survey of 213 different workplaces and designed to investigate the relationship between the effective use of management practices and performance in the UK´s Hotel sector, a high labour intensive and low skilled service industry. The questionnaire targeted general managers that were invited to answer questions about thirty two organizational capabilities and to provide information about self reported and objective performance metrics. Recruitment, training and work flexibility proved to be capable of explaining superior levels of performance in the sample investigated. The result points toward a contingent relation between management practices and performance. Another important finding points toward the importance of HR practices to the hotel industry when compared to operational practices. It also strengths the importance of business performance studies targeting single sector studies as successful strategy in finding positive effects of management practices on performance.Keywords: management practices; best practices; performance; HRM; Hotel. 

    Resumo

    O principal objetivo deste trabalho consiste em apresentar os resultados de um survey realizado no Reino Unido sobre a relação entre o uso efetivo de um conjunto de práticas de gestão e o desempenho organizacional no setor hoteleiro, um ramo de atividade econômica caracterizado por ser intensivo de trabalho não qualificado. Os questionários foram aplicados a gerentes gerais dos estabelecimentos, que foram convidados a responder questões sobre um conjunto de trinta e duas competências organizacionais, bem como prover informações sobre um conjunto objetivo de indicadores organizacionais. O uso efetivo de recrutamento, treinamento e flexibilidade no trabalho se mostraram capazes de explicar níveis superiores de desempenho na amostra investigada. Os resultados sugerem uma relação contingente entre práticas de gestão e desempenho organizacional. Eles apontam ainda para uma maior importância das práticas de gestão de recursos humanos quando comparadas com práticas de gestão operacional. Deve-se destacar a importância de se realizar estudos em setores específicos da economia como uma estratégia metodológica importante para a identificação de efeitos positivos entre práticas de gestão e desempenho organizacional.

    Palavras-Chave: práticas de gestão; melhores práticas; desempenho; gestão de recursos humanos; hotel.

     ResumenEl objetivo principal de este trabajo consiste en presentar los resultados de un estudio llevado a cabo en un solo sector de la economía que fue realizado en 213 diferentes organizaciones de trabajo y que fue diseñado para

  4. Antibiotic resistance and mecA characterization of coagulase-negative staphylococci isolated from three hotels in London, UK

    Science.gov (United States)

    Xu, Zhen; Mkrtchyan, Hermine V.; Cutler, Ronald R.

    2015-01-01

    Antibiotic resistance in bacteria isolated from non-healthcare environments, is a potential problem to public health. In our survey a total of 71 coagulase negative staphylococci (CNS) belonging to 11 different species were isolated from three large hotels in London, UK. The most prevalent species was Staphylococcus haemolyticus, with S. hominis, S. warneri, S. cohnii, and Staphylococcus epidermidis commonly detected. Antimicrobial susceptibilities and carriage of the mecA gene were determined for all of these isolates. Most (85.9%) staphylococci were resistant to multiple antibiotics with all displaying increased susceptibility toward penicillin, fusidic acid, erythromycin, and cefepime. Twenty-one (29.5%) of the isolates were mecA positive, however MIC values to oxacillin, normally associated with the carriage of mecA, varied widely in this group (from 0.06 to 256 mg/L). Fifteen of the twenty-one mecA positive isolates carried SCCmec of these seven were type V, one type I, one type II, and one type IV. Additionally, five of these 15 isolates carried a previously unreported type, 1A, which involves an association between class A mec complex and ccr type 1. The remaining six of the 21 isolates were non-typeable and carried a combination of class A mec complex and ccrC. In addition to this, we also report on new MLST types which were assigned for five S. epidermidis isolates. Four out of these five isolates had MICs between 0.06 and 256 mg/L to oxacillin and would be regarded as clinically susceptible but one isolate had a high oxacillin MIC of 256 mg/L. We demonstrated widespread multiple drug resistance among different staphylococcal species isolated from non-healthcare environments highlighting the potential for these species to act as a reservoir for methicillin and other forms of drug resistance. PMID:26441881

  5. Antibiotic resistance and mecA characterization of coagulase-negative staphylococci isolated from three hotels in London, UK.

    Science.gov (United States)

    Xu, Zhen; Mkrtchyan, Hermine V; Cutler, Ronald R

    2015-01-01

    Antibiotic resistance in bacteria isolated from non-healthcare environments, is a potential problem to public health. In our survey a total of 71 coagulase negative staphylococci (CNS) belonging to 11 different species were isolated from three large hotels in London, UK. The most prevalent species was Staphylococcus haemolyticus, with S. hominis, S. warneri, S. cohnii, and Staphylococcus epidermidis commonly detected. Antimicrobial susceptibilities and carriage of the mecA gene were determined for all of these isolates. Most (85.9%) staphylococci were resistant to multiple antibiotics with all displaying increased susceptibility toward penicillin, fusidic acid, erythromycin, and cefepime. Twenty-one (29.5%) of the isolates were mecA positive, however MIC values to oxacillin, normally associated with the carriage of mecA, varied widely in this group (from 0.06 to 256 mg/L). Fifteen of the twenty-one mecA positive isolates carried SCCmec of these seven were type V, one type I, one type II, and one type IV. Additionally, five of these 15 isolates carried a previously unreported type, 1A, which involves an association between class A mec complex and ccr type 1. The remaining six of the 21 isolates were non-typeable and carried a combination of class A mec complex and ccrC. In addition to this, we also report on new MLST types which were assigned for five S. epidermidis isolates. Four out of these five isolates had MICs between 0.06 and 256 mg/L to oxacillin and would be regarded as clinically susceptible but one isolate had a high oxacillin MIC of 256 mg/L. We demonstrated widespread multiple drug resistance among different staphylococcal species isolated from non-healthcare environments highlighting the potential for these species to act as a reservoir for methicillin and other forms of drug resistance. PMID:26441881

  6. Podoba Zagreba kot druge metropole SFRJ

    Directory of Open Access Journals (Sweden)

    Ivana Podnar

    2010-12-01

    Full Text Available Raziskava odpira pogled na dinamiko urbanega razvoja Zagreba kot metropole v socialisti?ni dobi, kakor se kaže na izbranem široko dostopnem (v veliki meri turisti?no obeleženem likovnem materialu, kot so razglednice in zna?ke. Z analizo motivov, ki se v tovrstnem materialu pojavljajo kot najbolj reprezentativne podobe Zagreba v dolo?enih obdobjih, študija razkriva ideološke vidike, ki se skrivajo tako v izboru motivov kot v njihovi predstavitvi. V zgodnjem povojnem obdobju sta bila v Zagrebu realizirana dva velika urbanisti?na projekta: Ulica grada Vukovara, reprezentativni center pomembnih vladnih, administrativnih in kulturniških stavb, ter razstaviš?ni kompleks Zagrebškega velesejma, s katerim je bil storjen radikalen korak v širitvi mesta v južni smeri in izgradnji Novega Zagreba na desnem bregu Save. Ta dva revolucionarna projekta sta morala funkcionirati v okviru aktualnega politi?nega diskurza, hkrati pa je bilo potrebno sprejetje s strani najširše družbene sfere – delavskega razreda. Abstraktna arhitekturna govorica modernizma je bila za ve?ji del te družbene sfere (ki je bila do nedavnega pretežno ruralnega zna?aja težko sprejemljiva. Manjši del prebivalstva je imel druga?no socialno poreklo – to so bili meš?ani, ki so živeli v starem mestnem jedru. To je zanje predstavljalo »pravi« Zagreb, zato so bili do novonastalih urbanisti?nih projektov zadržani iz druga?nega razloga. Naloga široko zastavljene medijske kampanje je bila torej nove podobe Zagreba približati obema skupinama in vzpodbuditi proces prepoznavanja novih urbanisti?nih projektov kot njunega mesta – spodbujati identifikacijo prebivalcev s konceptom mesta, ki je vpeto v sodobne urbanisti?ne tokove. Da bi uspešno implementirali nove simboli?ne podobe Zagreba v družbeno zavest meš?anov, so njihovi snovalci uporabili preizkušene mehanizme medijske propagande. Prizadevali so si, da bi postale ?im bolj vidne tudi za tiste, ki ne živijo v njihovi bližini. Hkrati so jih premišljeno povezovali z mestnimi znamenitostmi, ki so že bile vsesplošno sprejete kot ikoni?ne, in to z namenom povzdigniti jih na isto raven oziroma jim dodeliti enako simboli?no vrednost. Rezultat je bil indikativen izbor urbanih vedut, s katerimi so poskušali vizualizirati idejo Zagreba kot prestolnice ene od republik SFRJ – Zagreb, ki je urbano središ?e s pomembnimi spomeniki iz razli?nih zgodovinskih obdobij, od srednjega veka do najnovejše dobe, hkrati pa napredno evropsko mesto, ki v polni meri sledi sodobnim trendom arhitekturnega in urbanisti?nega razvoja. Z natan?nim sledenjem upodobitev Zagreba na razglednicah in zna?kah v ?asu socializma se vzpostavi zemljevid, ki jasno razkriva prioritete splošnega urbanisti?nega razvoja tako v velikem merilu kot v posameznih detajlih: od celih mestnih ?etrti, kot sta Zagrebški velesejem in Novi Zagreb, do enako indikativnih posami?nih interpolacij, kot sta stavba Ferimporta in neboti?nik na Ilici. Vsi ti projekti so imeli izjemno velik vpliv na družbeno okolje, saj so vnesli nova funkcionalna in estetska merila, obenem pa posredovali ideološke, politi?ne in kulturne vrednote. Njihovo razširjanje v obliki razglednic in zna?k je funkcioniralo kot oblika tihe, vendar uspešne propagande nove vizualne in idejne podobe Zagreba kot metropole, ki zavestno gradi lastno identiteto.

  7. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Directory of Open Access Journals (Sweden)

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  8. Brno Vídni, Víde? Brnu: zemské metropole a centrum ?íše v 19. století.

    Czech Academy of Sciences Publication Activity Database

    Cibulka, Pavel; Pokorná, Magdaléna

    2008-01-01

    Ro?. 106, ?. 1 (2008), s. 229-230. ISSN 0862-6111. [Brno Vídni, Víde? Brnu. Zemské metropole a centrum ?íše v 19. století.. Brno, 22.11.2007-23.11.2007] R&D Projects: GA ?R GA409/07/1194 Institutional research plan: CEZ:AV0Z80150510 Keywords : Austrian Empire * Moravia Subject RIV: AB - History

  9. Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels

    OpenAIRE

    Chieh-Heng Ko; Yao-Hsu Tsai; Shu-Li Chen

    2013-01-01

    This research is to evaluate the operational performance of International Tourist Hotels in Taiwan. In the face of a highly competitive environment, a hotel’s operational performance plays a crucial role in determining the hotel’s profitability and competitiveness. Performance measures can provide hotel managers with benchmarking information and insights into how the hotel can improve performance with its current resources, or through changing resource allo...

  10. Metropol: A computer code for the simulation of transport of contaminants with groundwater

    International Nuclear Information System (INIS)

    In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

  11. Hotel New Bengal

    OpenAIRE

    Das, Samit

    2010-01-01

    Tiré du site Internet de Onestar press: "Hotel New Bengal the name itself is a statement of a new layer in the map. First I encountered with New Bengal in the year of 2005, I was in Mumbai for an installation project at kalaghoda art fest . Somehow the name came from my many artist and Bengali friend… have a pleasant stay at Hotel New Bengal. I really took that in my mind and went to stay at the hotel. The waiter took me to my room which was in the lowest price category, I forgot about liking...

  12. Strategic Management in a Hotel

    OpenAIRE

    Bardis, Penelope

    2012-01-01

    The aim of this research was to observe features and factors that affect a hospitality industry organization. In particular, the researched organization was a big hotel situated in Corfu, Greece. The purpose was to examine issues that affect the hotel’s operation, create a simple strategic analysis through basic tools used in strategic management, determine strengths and weaknesses of the hotel and study what external factors influence the hotel immediately. The theoretical part of the t...

  13. Hotelling Tax Competition

    OpenAIRE

    Wooders, Myrna; Zissimos, Ben

    2003-01-01

    This paper shows how competition among governments for mobile firms can bring about excessive differentiation in levels of taxation and public good provision. Hotelling?s Principle of Minimum Differentiation is applied in the context of tax competition and shown to be invalid. Instead, when an equilibrium exists, differentiation of public good provision is maximized. Non-existence of equilibrium, which is possible, is a metaphor for intense tax competition. The paper also shows that, to some ...

  14. Profitability of Icelandic Hotels

    OpenAIRE

    Rúnar Guðnason 1978

    2013-01-01

    The main objective of this research was to find out why hotel profitability in Iceland has been low and how it can be improved. Many possible explanations have been proposed in this context but no inquiry has been conducted into the factors that might explain the low profitability in the Icelandic hotel industry and indicate how it might be improved. Factors affecting firm profitability are numerous and originate both externally from the surrounding economy or industry and from within the fir...

  15. Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria

    OpenAIRE

    Williams, Christopher

    2010-01-01

    This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

  16. BOUTIQUE HOTELS - NEW APPEARANCES IN HOTEL INDUSTRY IN ROMANIA

    OpenAIRE

    CECILIA IRINA R?BON?U; GEORGE NICULESCU

    2009-01-01

    The appearance in Romania of new forms of accommodation, with a unique specificity, has determined us to explore the boutique hotels in terms of the concept, the specificity, their typology, employment and the possibility for development in the still early market in our existing country. As recent studies in the field illustrate, the hotel market will meet a strong emerging development on share of small hotels, boutique-type. Increasingly popular in recent years, boutique hotels have emerged ...

  17. TRENDS IN CROATIAN HOTEL INDUSTRY

    OpenAIRE

    Grzinic, Jasmina

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the...

  18. Hotel room suicide.

    Science.gov (United States)

    Zarkowski, Paul; Avery, David

    2006-10-01

    The objective of our research was to quantify the increased risk of suicide associated with registering in local hotels/motels. Medical examiner case files of suicide in King County, Washington, were reviewed for years 2002-2004. The incidence of suicide in local residents registering in local hotels/motels was 223/100,000 which is significantly greater than the incidence of suicide in the general population of King County (11.7/100,000 p motel guests from outside Washington had a significantly reduced incidence of suicide (3.9/100,000 p = 0.002). The study results suggest that there is an increased risk of suicide in local residents who register in local hotel rooms. PMID:17087636

  19. Quantum Hilbert Hotel.

    Science.gov (United States)

    Poto?ek, Václav; Miatto, Filippo M; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S; Liapis, Andreas C; Oi, Daniel K L; Boyd, Robert W; Jeffers, John

    2015-10-16

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one. PMID:26550858

  20. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  1. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  2. Salón social del club natación Metropole Las Palmas de Gran Canaria, España

    Directory of Open Access Journals (Sweden)

    López Díaz, Luis

    1978-02-01

    Full Text Available This hall is the first stage of an ambitious programme of reforms and extensions to the Metropole Swimming Club which, apart from increasing and diversifying the number of the sports installations, includes others of an eminently social nature. The numerous conditioning factors which limited the construction of the hall from the beginning, both regarding the surface —rectangular and extremely elongated, messuring 13 x 13 m, and height— about 3 m, and regarding its situation within the whole, lead to the arrangement of three articulated atmospheres within a single space, covered with thin reinforced concrete warped membranes, as the only solution capable, on the one hand, of reducing the coldness and stiffness of the structure imposed, and on the other, of satisfactorily answering the design bases which prefixed multifunctionality, transparency and representativity of the building. A final premiss which called for the integration of the work in a surrounding gardaned environment was solved by the complete glazing of the frontages and the light tones of the finishing materials.

    Este salón es la primera fase de un ambicioso programa de reformas y ampliaciones para el Club Natación Metropole que, además de aumentar y diversificar el número de las instalaciones deportivas, incluye otras de carácter eminentemente social. Los numerosos condicionantes que desde un principio limitaron la construcción del salón, tanto en cuanto a superficie —rectángulo sumamente alargado de 13 x 33 m— y altura —unos 3 m—, como a su situación dentro del conjunto, condujeron a la organización de tres ambientes articulados dentro de un espacio único, cubiertos con sendas membranas delgadas de hormigón armado, de formas alabeadas, como única solución capaz, por una parte, de reducir la frialdad y rigidez de la conformación impuesta, y por otra, de responder satisfactoriamente a las bases de diseño que prefijaban la multifuncionalidad, diafanidad y representatividad del edificio. Una última premisa que requería la integración de la obra en el ambiente ajardinado circundante, se resolvió mediante el total acristalamiento de las fachadas y la entonación clara de los materiales de acabado.

  3. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  4. Du Lac de Geneve au Lac Baikal: deux metropoles en construction

    Directory of Open Access Journals (Sweden)

    Guy Mettan

    2006-08-01

    Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d'Annemasse dans un ensemble qui atteindrait environ un million d'habitants au total. Le lac Leman (Lac de Geneve faisant office de point commun entre ces villes, la region prendrait le nom de metropole lemanique ou de Bassin lemanique. Ce qui a pour avantage de ne pas mettre Geneve trop en evidence et de ne pas vexer les autres villes dont les noms seraient menaces de disparaitre au profit de Geneve.Pour reussir, ce rapprochement doit respecter quelques principes fondamentaux :1 developper les infrastructures communes et les moyens de communication entre les villes partenaires : la gestion de l''aeroport international de Geneve a ainsi ete ouvert a la France et aux representants de Lausanne. On projette de construire une troisieme voie pour l'autoroute et la ligne de chemin de fer qui relie Geneve a Lausanne. Sur le plan politique, les deputes des deux provin2ces militent dans la meme direction.2 respecter les identites traditionnelles et developper une identite commune autour d'un projet rassembleur. Le projet de fusion a echoue parce qu'il niait l'histoire et les traditions propres a chaque ville. Sans territoire et de tradition protestante calviniste, Geneve est universitaire, internationale, tres urbaine. Lausanne est lutherienne et plus enracinee dans une region agricole et viticole. La culture et l'economie, et surtout la fiscalite ne sont pas les memes. Cela reconnu, il convient malgre tout de developper des projets communs, qui rassemblent les habitants des deux regions et puissent peu a peu forger l'idee d'un destin commun. Pour Geneve et Lausanne, ce pourrait etre la vocation internationale, Geneve etant connue pour ses organisations internationales liees et le siege europeen de l'ONU tandis que Lausanne est devenue la capitale internationale du sport avec le CIO (Comite international olympique et federations sportives. Un deuxieme axe est de profiler l'ensemble de la metropole comme une region du savoir, avec ses universites, ses sieges d'entreprises multinationales et centres de recherche et de haute technologie.3 promouvoir la region comme un ensemble coher

  5. Employee Engagement at a Hotel : Case: Hotel Haven, Helsinki

    OpenAIRE

    Pöllänen, Emmi

    2013-01-01

    The purpose of the research study was to find out reasons and level of work engagement among front office staff at Hotel Haven. The study was designed to help develop an understanding of the staff's organizational commitment and its effect on the company's financial performance and to give suggestions for the employer for further actions to maintain the engagement level high. The study was also to find out if results of Hotel Haven differ from other hotels and restaurants studied in the same ...

  6. Fractional vortex Hilbert's Hotel

    CERN Document Server

    Gbur, Greg

    2015-01-01

    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.

  7. Competitor survey for Hotel Hekla

    OpenAIRE

    Tuominen, Nora; Rutila, Henni

    2014-01-01

    This thesis was commissioned by Icelandic Hotel Hekla. It is a competitor survey of accommodation establishments located inside 45 kilometre radius around the hotel. The aim was to define which establishments are direct competitors and to present their characteristics. The results were compared to the characteristics of Hotel Hekla to find out whether it has a competitive advantage or not. The theoretical framework included concepts such as competitive advantage, competi-tor types, compet...

  8. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  9. Monetary Policy and Data Uncertainty: A Case Study of Distribution, Hotels and Catering Growth

    OpenAIRE

    MAHADEVA, Lavan

    2007-01-01

    This paper is a case study of the real world monetary policy data uncertainty problem. The initial and the latest release for growth rates of the distribution, hotels and catering sector are combined with official data on household income and two surveys in a state-space model. Though important to the UK economy, the distribution, hotels and catering sector is apparently difficult to measure. One finding is that the initial release data is not important in predicting the latest release. It co...

  10. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  11. Patterns of seatbelt use in different socioeconomic communities in the Cape Town Metropole, South Africa

    Scientific Electronic Library Online (English)

    D J, van Hoving; M, Sinclair; L A, Wallis.

    Full Text Available BACKGROUND: Road traffic injuries are a leading cause of death and may be related to social inequality. OBJECTIVE: To establish whether patterns of seatbelt use vary between different socioeconomic communities in the Cape Town Metropole, South Africa. METHODS: Vehicles and their occupants at 7 high- [...] volume crossings (3 in high-income areas) were placed under surveillance for 2 hours each during November 2010. All occupants were eligible for inclusion except occupants of non-motorised vehicles, two-wheel motorised vehicles, buses, taxis, heavy goods vehicles and emergency vehicles. Child seatbelt use was recorded only for children who appeared older than 3 years. RESULTS: A total of 4 651 vehicles with 6 848 occupants were surveyed. Rates of seatbelt use were 45.1% (n=3 090) for all occupants, 54.0% (n=2 513) for drivers, 33.1% (n=521) for front-seat passengers (adults 33.2%, n=452; children 32.7%, n=69) and 9.0% (n=56) for rear-seat passengers (adults 4.0%, n=13; children 14.4%, n=43). Occupants from high-income areas were more likely to wear seatbelts (odds ratio (OR) 4.35; 95% confidence interval (CI) 3.89 - 4.88). Use of child restraints was poor overall (22.3%, n=114), but also varied according to income areas (high income 40.9%, n=99; low income 0.03%, n=6; OR 26.77; 95% CI 11.44 - 62.63). DISCUSSION: The impact of road traffic injuries is significant, but can be decreased by using appropriate restraining devices. Seatbelt use in South Africa, although compulsory, is neither strictly adhered to nor enforced. Their use is proportionally lower in lower-income areas. Specific interventions are required to target these communities directly.

  12. Sustainability in Hotel Facilities : A Case Study: Original Sokos Hotel Villa

    OpenAIRE

    Järvensivu, Jenny

    2014-01-01

    The purpose of the thesis was to study the environmental sustainability of hotel facilities and the options for the best practices for a hotel to use in order to be environmentally sustainable. The thesis was assigned by Original Sokos Hotel Villa. The hotel is a medium-sized central hotel in Tampere, Finland. The aim of the thesis was to research the environmental impacts of Original Sokos Hotel Villa and which practices should Original Sokos Hotel Villa implement in order to improve environ...

  13. Hotel "Nagoya Castle", Japón

    Directory of Open Access Journals (Sweden)

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  14. Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

    Energy Technology Data Exchange (ETDEWEB)

    Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

    2004-06-01

    Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all hot water taps are below this flow. The new recommended dimensioning curve for residential buildings involve a cumulative relative frequency of 7 %. This can not be directly transferred to hotels due to variations in number of occupied beds during the period of measurements. This project has shown that maximum domestic hot water flow not necessarily occurs when the hotel is fully occupied. Instead, it indicates likely maximum flows for the three hotels. These recommendations are for heat exchangers and primary valves dimensioning. The water pipes in the houses are included in a special dimensioning.

  15. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  16. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  17. Empowerment: Hotel employees’ perspective

    Directory of Open Access Journals (Sweden)

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  18. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  19. Analisa Investasi Hotel Pesonna Makassar

    Directory of Open Access Journals (Sweden)

    Rina Nufaili

    2014-09-01

    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp 94.156.073.314 dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  20. A framework for successful hotel developments

    OpenAIRE

    Venter, I.; C.E. Cloete

    2007-01-01

    Although there are similarities between hotel and other commercial property developments, hotel development has unique characteristics and requires specific management expertise. Hotels are usually 'single-use' properties, whose primary revenue is generated from a service-based industry. They have a market value directly related to their ability to generate future net income by means of their operations. The essence of successful hotel property development lies in understanding these unique c...

  1. Performance evaluation methods in the hotel industry

    OpenAIRE

    Nunes, C; Machado, M

    2014-01-01

    This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

  2. Hotel Section Management by Using Balanced Scorecard

    OpenAIRE

    Anna Lysy; Ma?gorzata Sztorc

    2009-01-01

    The paper presents some problems in using Balanced Scorecard (BSC) in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure eff...

  3. SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV

    Directory of Open Access Journals (Sweden)

    MADAR ANCA

    2013-12-01

    Full Text Available Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

  4. Business Tourists' Opinions of Radisson Blu Royal Hotel Vaasa as a Business Hotel

    OpenAIRE

    Kettunen, Jenni

    2012-01-01

    The aims of thesis was to find out business tourists’ values and needs which are related to the hotel industry and study business tourists’ opinions of Radisson Blu Royal Hotel Vaasa. The theoretical part presents overview of business tourism, hotel industry and what kind of issues the hotel industry needs to pay attention to when guests are business tourists. Consumer behavior focuses on business tourists’ needs and wants which are related to the hotel. Number of female business tourists has...

  5. Increasing Environmental Awareness of Hotel Customers, Case: a Turkish Eco Hotel

    OpenAIRE

    Romppanen, Jaana

    2010-01-01

    The purpose of this project-based thesis was to design an eco-booklet for hotel customers of a Turkish eco hotel for increasing their environmental awareness. The booklet is divided into three parts. It first describes the main environmental impacts of tourism globally, in Turkey and in the Bodrum Peninsula. In the second part, the partner hotel of this final year thesis is introduced as an eco hotel. The last part introduces the hotel customers environmentally responsible ways of behaving wh...

  6. Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia

    OpenAIRE

    Losanwe, Ieva

    2013-01-01

    Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the environm...

  7. Love Hotel / São Paulo (Brésil)

    OpenAIRE

    Fantini, Manon

    2009-01-01

    Omniprésents en Amérique du Sud et en Asie, les Love Hotels sont des établissements qui proposent aux couples en mal d'intimité des chambres à louer pour de courtes périodes. A São Paulo, où on les appelle communément « motels », leur usage s'est largemen

  8. Room-Maid in Hotel

    Science.gov (United States)

    Hotel and Catering Industry Training Board, Wembley (England).

    This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

  9. ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS

    Directory of Open Access Journals (Sweden)

    Dilek Kekeç Morkoç

    2012-11-01

    Full Text Available Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the changes in electronic marketing. With this purposes, it was intended to determine the level of electronic marketing practices and electronic marketing elements via their own website, according to the types and classes of hotel establishments. The method of content analysis was used. According to data of collected from hotels’ web sites in Marmara Region, %96.8 of hotels are covered by search engines and five star hotels & chain hotels were found more dynamic and were allowing the practices for electronic marketing.

  10. Exploring the tensions of sustaining economic empowerment of persons with disabilities through open labour market employment in the Cape Metropole

    Scientific Electronic Library Online (English)

    Madri, Engelbrecht; Theresa, Lorenzo.

    2010-03-01

    Full Text Available This paper examines the experiences of persons with disabilities (PWDs) who enter and exit employment at a company in the Cape Metropole of the Western Cape Province in South Africa. The aim of the study was to explore the factors which cause PWDs to remain in or leave employment in the open labour [...] market. The literature review will consider the concepts of disability, poverty and economic empowerment. A collective case study was used and in-depth interviews with five disabled employees were analysed to generate categories and sub-categories from the data. Two themes are discussed, namely "I can say I got a home, it's a home to me" and "Disability in the workplace: a double-edged sword". The themes represent findings that revealed that money earned through employment motivated the participants and improved their independence, self-sufficiency and their contribution to society. Simultaneously though, it was found that earning an income caused increased stress for the participants, due to the effects that it had on their eligibility for a disability grant. The paper concludes by giving recommendations concerning economic empowerment of PWDs in the context of the social security grant.

  11. Managing Hotel’s Operation in Viet Nam in Global Economic Crisis : A case study on cost reduction in hotel

    OpenAIRE

    Nguyen, Van Son

    2011-01-01

    The aim of the research for this thesis is to find out the costs which can be reduced in hotels in Vietnam to copes with difficulties and challenges from the global economic crisis. The idea is to find out what kinds of cost can be reduced and how they are reduced to minimize expenditures of hotel, how the costs reduction affect quality of hotel’s products and services. In order to achieve goals of the research, two structure telephone interviews were conducted in a case study in the Huu Ngh...

  12. Hotels and Motels, casino hotel data set, Published in 2006, Washoe County.

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of 2006. It is described as 'casino hotel data set'. Data by...

  13. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  14. Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality

    Directory of Open Access Journals (Sweden)

    Anne Benmore

    2014-12-01

    Full Text Available This paper shows that in small hotels, hotel owners interpret "hospitality? more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000, an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know? and "relate to? their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the "host-guest relationship? (Tucker, 2003 by employing a range of emotion management strategies. These mirror Bolton?s 4Ps framework (2009 of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983, enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton's argument (2005 for using agential flexible emotion management that captures but goes beyond emotional labour.

  15. ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS

    OpenAIRE

    Dilek Kekeç Morkoç; Lütfi Atay

    2012-01-01

    Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the change...

  16. Study on the Issue of Staff Training in Business Hotel

    OpenAIRE

    Qiumei Fan

    2009-01-01

    According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

  17. Application of Marketing in Hotel Companies ?????????? ?????????? ? ??????????? ????????????

    Directory of Open Access Journals (Sweden)

    Zubkova Marina S.

    2013-02-01

    Full Text Available The article considers results of marketing research on application of marketing in hotel companies of the Crimea. Results of questionnairing showed insufficient qualification of marketing experts and availability of demand in them. Marketing research conducted by hotels are disconnected and episodic and are reduced to comparison of prices of competitors, study of questionnaires answered by hotel clients, history of hotel guests and are not of system character. It shows dependence of demand in specialists of this profile on types of companies, their size and age. It identifies approximate demand for marketing specialists.? ?????? ??????????????? ?????????? ?????????????? ???????????? ? ?????????? ?????????? ? ??????????? ???????????? ?????. ?????????? ????????????? ???????? ????????????? ??????????????????? ???????????? ? ??????? ??????????? ? ???. ?????????? ??????????? ????????????? ???????????? ????????? ? ??????????, ?????????? ?????????????? ??? ???????????, ???????? ????? ???????? ?????????, ?????? ??????? ?????? ????? ? ?? ????? ?????????? ?????????. ???????? ??????????? ??????????? ? ???????????? ??????? ??????? ?? ????? ???????????, ?? ???????? ? ????????. ?????????? ????????? ?????????? ??????????? ???????????? ?? ??????????.

  18. Hotell Telegraaf : Vene 9, Tallinn / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2008-01-01

    Hotell koosneb vanast restaureeritud fassaadidega hoonest ja uuest hotellikorpusest. Hotellis on restoran Tchaikovsky. Arhitekt Martin Aunin. Sisearhitektid: Külli Salum, Riina Harik. III korruse plaan, värv. välisvaade, 4 sisevaadet

  19. Strategic Management Practices within the Romanian Hotel Industry

    OpenAIRE

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

  20. Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole

    Directory of Open Access Journals (Sweden)

    H. Becker

    2004-09-01

    Full Text Available The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Knowledge of dietary intake was obtained by completing a questionnaire, during an interview with the patient. Knowledge regarding salt usage indicated that a large percentage (34.1 % of participants believed that flavour enhancers like Aromat or Fondor could safely be used instead of table salt. Furthermore, 23.5% reported that tinned and smoked meat or fish have a low sodium (salt content. Fruit and vegetables were perceived as having a positive effect on hypertension by 74.1 % of participants. However, only 15% of the group knew that the recommendation for their usage was five or more servings per day. Only 12.9% of participants in this study had a normal weight (body mass index (BMI < 25, 25.9% were overweight (BMI 25 - 29.9 and 61.2% were obese (BMI ? 30; 84.7% recognized the association between obesity and hypertension. A large waist circumference (> 88cm in women; 102cm in men was found in 61.2% of participants, however, only 18.2% of black men had such a measurement. Uncontrolled blood pressure readings (> 140/90mm Hg were found in 61.2% of these patients at the hypertension clinics.

  1. Management strategies of the financial-economical crisis in the hotel’s domain

    Directory of Open Access Journals (Sweden)

    Carmen IORDACHE

    2013-09-01

    Full Text Available During the crises period, the advertising budgets in the hotel’s domain are considerable reducing. If, in the beggining, the hotels offer important sums to promote the brand’s image, with the aim of going public, during the crises period they focuse on tactical and advertising campaignes.Realizing the place and the role of the hotels’s industry like a part of the tourist activity, this paper wants to tap the responsible management problem of the financial-economical crises which affects the demand’s size for the tourist services, generally, and for the hotels’s ones, specially.

  2. Promotion of responsible drinking in hotels.

    Science.gov (United States)

    McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

    1994-01-01

    This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association. PMID:16818336

  3. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Directory of Open Access Journals (Sweden)

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  4. Hotel en Guadalupe, Antillas francesas

    Directory of Open Access Journals (Sweden)

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  5. Hotel Pegaso - Georgetown - Guayana Británica

    Directory of Open Access Journals (Sweden)

    Taylor Woodrow, International Ltd., Arquitectos

    1973-09-01

    Full Text Available The hotel is made up of a basement and a nine-storey high circular tower. In the first, the common use premises have been arranged, whereas the tower contains the bed-rooms and private apartments. A central service nucleus houses: staircases, lifts and vertical air conditioning ducts. It is built of a metal structure and concrete slabs for the floors. The partition walls dividing the bedrooms in the tower are arranged radially. For the foundations, box-type piles were used, filled with concrete, due to the soft alluvium soil on which the town stands.El hotel está constituido por un basamento y una torre circular de nueve plantas de altura. En el primero se han dispuesto los locales de uso común, mientras que la torre contiene los dormitorios y apartamentos privados. Un núcleo central, de servicio, alberga: las escaleras, los ascensores y los conductos verticales del aire acondicionado. Su construcción es a base de estructura metálica y losas de hormigón para los suelos. Los tabiques que delimitan los dormitorios de la torre van dispuestos de manera radial. Para la cimentación se utilizaron pilotes, tipo cajón, rellenos de hormigón, a causa de los blandos terrenos de aluvión sobre los que se asienta la ciudad.

  6. Hotel Intercontinental, en Ginebra (Suiza

    Directory of Open Access Journals (Sweden)

    Honegger, Addor

    1965-12-01

    Full Text Available This is one of the largest hotels in Switzerland, having 400 bedrooms and a capacity for 800 guests, distributed in 15 storeys. There are also 3 restaurants, 3 bars, a dancing hall, a general hall, with installations for simultaneous translations, cinema shows, etc., with accommodation for 400 people, four lecture rooms, a number of luxurious shops, hairdressers and beauty salon, travelling agency, hot water pool, and other ameneties. Its main merit is the right choice of materials, and the simple, elegant style of its outer shape and interior decoration.Este hotel, que es uno de los mayores construidos en Suiza, cuenta, entre sus dependencias, con 400 habitaciones que pueden acoger a 800 huéspedes y distribuidas en 15 plantas; tres restaurantes; tres bares; un salón de baile; un salón para múltiples usos, equipado con instalaciones de traducción simultánea, de proyección, etc., y en el cual pueden ser servidos banquetes de 400 cubiertos; cuatro salas de conferencias; una serie de lujosas tiendas; peluquería y salón de belleza; agencias de viajes; piscina con agua caliente; etc. Su mayor atractivo reside en la acertada elección de los materiales empleados en su construcción, así como en la elegancia y sencillez de líneas exteriores y decoración interior.

  7. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    Directory of Open Access Journals (Sweden)

    Suree Khemthong

    2014-09-01

    Full Text Available This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1 non-early adopter hotels, and 2 early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and more likely to be more ready to adopt IWMA than non-early adopter hotels were. Managers of Thai hotels in the early adopter stage were more likely to perceive the benefits and recognise compatibility when adopting IWMA than were managers in the non-early adopter hotels. Customer power and level of government support were considered to be the push factors for hotels in the use of IWMA at the early adopter stage more than for non-early adopter hotels.

  8. OT {-(Uk} / ET {-(Uk}

    Directory of Open Access Journals (Sweden)

    Dr. ?brahim TA?

    2008-05-01

    Full Text Available The {-(Uk} affix, expressing the verb result and derivingqualifications, is not seen among the the rules of vowels, rounded-unroundedat old Turkic and middle Turkic texts. But in some words, rounded -unrounded rule is seen. At this text, we investigated some of these words.

  9. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Energy Technology Data Exchange (ETDEWEB)

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  10. Perceptions of Service Quality in Jordanian Hotels

    Directory of Open Access Journals (Sweden)

    Suleiman A. Al Khattab

    2011-06-01

    Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

  11. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  12. The Organisational Gap Model for Hotel Management

    Directory of Open Access Journals (Sweden)

    Maja Uran

    2010-12-01

    Full Text Available This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap. The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered on the sample of 500 questionnaires from the Slovenian hotel industry and analysed with exploratory factor analysis and structural equation modelling. The results can be useful guidelines for hotel management on how to improve the service delivery process.

  13. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  14. Pricing in the hotel and catering sector

    OpenAIRE

    Hoeven, W.H.M. van der; Thurik, A.R.

    1987-01-01

    A model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to discriminate between such influences as sales composition, costs and their various components, scale and demand conditions on price setting. Our empirical evidence stems from the Dutch hotel and catering sector...

  15. The impact of strategic behaviours on hotel performance

    OpenAIRE

    Claver Cortés, Enrique; Molina Azorín, José Francisco; Pereira Moliner, Jorge

    2007-01-01

    Purpose – This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type of hotel management, category and competitive advantage) impact on hotel performance. Design/methodology approach – A study of the population was carried out using a questionnaire addressed to hotel managers. A principal components factor analysis was performed to...

  16. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.

    OpenAIRE

    Ojerinde, Babajide

    2011-01-01

    The key issue in any organization operating in the service sector, hotels been part of them, is service quality. The extent to which the organization manages its service quality will go a long way to either make it successful or otherwise. Hotel guests are more enlightened nowadays, this is one of the effects of globalization on the hotel service sector worldwide. Guest demand for quality service, they have expectation on the kind of service the hotel should deliver especially when the hotel ...

  17. Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara

    OpenAIRE

    Elbeyi Pelit

    2011-01-01

    The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks) have been found in the scope of operational risk, and their applications towards these risk types in hotel e...

  18. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    OpenAIRE

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080). Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze ...

  19. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Directory of Open Access Journals (Sweden)

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  20. Job Satisfaction and Efficiency Among Hotel Workers : A Case Study Giant Star Hotel Nigeria

    OpenAIRE

    Ogbonnikan, Esther

    2012-01-01

    This thesis researched satisfaction and efficiency among hotel workers, through a case study of Giant Star Hotel Lagos in Nigeria. The thesis was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this, it was determined the extent of the level of their job satisfaction and how they could have been satisfied, if they had been in another field. The objectives of this research were...

  1. Management strategies of the financial-economical crisis in the hotel’s domain

    OpenAIRE

    Iordache, Carmen

    2013-01-01

    During the crises period, the advertising budgets in the hotel’s domain are considerable reducing. If, in the beggining, the hotels offer important sums to promote the brand’s image, with the aim of going public, during the crises period they focuse on tactical and advertising campaignes.Realizing the place and the role of the hotels’s industry like a part of the tourist activity, this paper wants to tap the responsible management problem of the financial-economical crises which affects the d...

  2. Wages and Tips in Hotels and Motels

    Science.gov (United States)

    Williams, Harry B.

    1975-01-01

    In 23 of the 24 metropolitan areas surveyed in June 1973, table waiters and waitresses in hotels and motels generally received lower wages than their assistants, though tips caused their total hourly earnings to be considerably higher. (Author/MW)

  3. The First Moderns. Hotels overlooking the sea

    OpenAIRE

    Cunha Matos, Madalena

    2008-01-01

    The First Moderns. Hotels overlooking the sea [Intervenção apresentada no Congresso Selling or Telling? Paradoxes in Tourism, Culture and Heritage, com Patrícia Santos Pedrosa]. ATLAS (Association for Tourism and Leisure Education), University of Brighton, Inglaterra

  4. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  5. Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2008-01-01

    Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

  6. customer satsisfaction survey of omena hotel

    OpenAIRE

    Akinola, Ebenezer

    2013-01-01

    The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The empiri...

  7. Advertising of boutique hotel on the Internet

    OpenAIRE

    Antropov, Artem

    2014-01-01

    The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

  8. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    OpenAIRE

    Ana-Maria NICA; Nicolae LUPU

    2010-01-01

    As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ or...

  9. Perceptions of Service Quality in Jordanian Hotels

    OpenAIRE

    Suleiman A. Al Khattab; Jehad S. Aldehayyat

    2011-01-01

    The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF) was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality ...

  10. Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012

    Scientific Electronic Library Online (English)

    Stefano, Pujatti.

    2013-08-01

    Full Text Available A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta. [...] Abstract in english A laminated wood structure stands on a stone socle and shapes the volume of this mid-rise hotel, embracing the fallen snow and its demands on the large surface of the roof. [...

  11. Guest Experience Design in Hotel Industry

    OpenAIRE

    Nurminen, Mari

    2007-01-01

    The purpose of this paper is to provide a business case for experience design services in the hotel industry in North America. The business case is built upon primary and secondary research that describes value chain, structure, performance measures of the hotel industry and estimates potential market for design services. Additionally, project reviews experience design discipline itself and role of participants in creation of guest experiences. Findings of the paper include recognizing opport...

  12. The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage

    Directory of Open Access Journals (Sweden)

    Oliver Radolovic

    2011-03-01

    Full Text Available The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1. general liability - that derives from the agency hotel-keeper's contract and 2. special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to analyze the hotel-keeper's contractual liability for non-payment of the commission and non-providing the allotment accommodation to the agency and its guests through the solutions of the comparative laws (of Croatia, France, Germany, Italy, UK and USA and at the EU and international law level. The results of the paper are answers to given theoretical questions (damage to a double subjectivity, the types of damage and liabilities, and the comparative solutions and the synthesis of the hotel-keeper's liability in the allotment contract analysis. The conclusion is the need of adoption of an international convention that would regulate the allotment contract content, especially regarding the liabilities of the parties.

  13. The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage

    Directory of Open Access Journals (Sweden)

    Mr.sc. Oliver Radolovi?

    2011-04-01

    Full Text Available . The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1. general liability - that derives from the agency hotel-keeper's contract and 2. special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to analyze the hotel-keeper's contractual liability for non-payment of the commission and non-providing the allotment accommodation to the agency and its guests through the solutions of the comparative laws (of Croatia, France, Germany, Italy, UK and USA and at the EU and international law level. The results of the paper are answers to given theoretical questions (damage to a double subjectivity, the types of damage and liabilities, and the comparative solutions and the synthesis of the hotel-keeper's liability in the allotment contract analysis. The conclusion is the need of adoption of an international convention that would regulate the allotment contract content, especially regarding the liabilities of the parties.

  14. De cidade à metropole

    Directory of Open Access Journals (Sweden)

    Odette Seabra

    2011-07-01

    Full Text Available Nesta formulação está implícito um movimento de raciocínio que vai da cidade à metrópole, porque tanto uma como outra assumem formas histórico-geográficas que correspondem a esta formação social. Nesse plano a questão é de verificar como as mudanças no modo de produção repercutiram na forma urbana, à medida que a formação econômica e social capitalista penetrava os poros da sociedade, provocando enorme diversificação e concentração espacial de atividades (indústria e comércio e de riqueza. A cidade sujeitada a um enorme crescimento, que na prática era um enorme dilaceramento, será vivenciada com grandes transformações. Por isso será necessário compreender, de um ponto de vista lógico-teórico, as mudanças qualitativas dos modos de vida.

  15. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N?=?331) answered questions about innovations over a 6-year period. On the basis of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore suggest that these combinations are used to create synergies for hotel performance.

  16. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  17. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  18. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  19. SISTEM INFORMASI ADMINISTRASI KEPEGAWAIAN HOTEL

    Directory of Open Access Journals (Sweden)

    Oka Sudana

    2012-08-01

    Full Text Available The usage of computer based information management system on companies are very helpful on company'sgrowth, information management system process the data and make it into in formations that we're needed by thecompany for making decisions. One of the information management systems that often used is Human ResourceAdministration Information System. The development of a company makes a company have to own a humanresource function that capable to handle certain processes related to the company's personals. One of the examples isHuman Resource Administration Information System on Hotel Besakih Sanur, The Human Resource AdministrationInformation System has several processes, and these processes are still being done manually so they haven't beenable to give an effective an efficient result. This fact is the cause for building a human resource administrationinformation system that used information technology, so that it will be capable of managing the human resourcefunctions.System that is being build is applied by making the web based Human Resource Administration InformationSystem application using AJAX, this application also being completed by automatic absence application by usingfingerprint technology. The analysis that was being done is the analysis on user grouping, the usage of AJAX ondata processing, user interface, reporting, and the usage of fingerprint.Testing of the application is being done byinputting some data with a certain amount so that it would be known that the system can still work fine with a bigamount of data. But to avoid a big data growth especially on absence data, the system will move the data to a newtable each year. Usage of fingerprint in course of absence facilitate in inclusion of absence data.

  20. Strategic Human Resources Management (SHRM) in Jordanian Hotels

    OpenAIRE

    Ikhlas I. Altarawneh; Jehad S. Aldehayyat

    2011-01-01

    This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba).The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by s...

  1. Potential of energy savings in the hotel sector in Jordan

    International Nuclear Information System (INIS)

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels

  2. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  3. International Tourists’ Environmental Attitude towards Hotels in Accra

    OpenAIRE

    Ishmael Mensah; Rebecca Dei Mensah

    2013-01-01

    The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental man...

  4. Financial performance of Spanish hotels during the crisis

    OpenAIRE

    Narine Babayan; Lourdes Canós Darós; Cristina Santandreu Mascarell

    2014-01-01

    This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and...

  5. A Framework of Halal Certification Practices for Hotel Industry

    OpenAIRE

    Mohd Rizal Razalli; Rushami Zein Yusoff; Maizatul Wahidar Mohd Roslan

    2013-01-01

    Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel ...

  6. Hotels in China: A Comparison of Indigenous and Subsidiaries Strategies

    OpenAIRE

    Sam Okoroafo

    2009-01-01

    Abstract   Due to the rapid economic growth in China, tourism and particularly the hotel business has expanded tremendously. The purpose of this research was to compare the strategy and performance of foreign and Chinese owned hotels in China. The findings show that foreign hotels have used selective entry, growth, and management strategies to compete effectively. For instance, incremental growth has been achieved through targeted mergers and acquisitions. Also, foreign run hotels are more pr...

  7. The Future Development of The New County Hotel

    OpenAIRE

    Viinikka, Eeva-Lotta

    2012-01-01

    This thesis was written to research the current situation of The New County Hotel, Gloucester, England and how can it stay competitive in the future. The thesis objectives were to find out the how the tourism is within the hotel market area as well as identify the competences and needed improvements of the hotel and its image building. The theory used for the thesis presents researches of the current competitive situation within hotel industry and what competition means for a single comp...

  8. Marketing plan for Huaji Hotel in Hangzhou China

    OpenAIRE

    Huang, Rong

    2011-01-01

    The purpose of this study project is to draft a practical and feasible marketing plan for Huaji Hotel in Hangzhou, China, so that the hotel could attract more visitors. According to the marketing research, which covered small and medium-sized hotels, there is market potential for the Huaji Hotel in Hangzhou. However, measures for further development are needed. The empirical part of the study consists of a qualitative survey which was carried out by means of interviews. Altogether 40 inte...

  9. Combination of Diverse Ranking Models for Personalized Expedia Hotel Searches

    OpenAIRE

    Liu, Xudong; Xu, Bing; Zhang, Yuyu; Yan, Qiang; PANG, LIANG; LI, Qiang; Sun, Hanxiao; Wang, Bin

    2013-01-01

    The ICDM Challenge 2013 is to apply machine learning to the problem of hotel ranking, aiming to maximize purchases according to given hotel characteristics, location attractiveness of hotels, user's aggregated purchase history and competitive online travel agency information for each potential hotel choice. This paper describes the solution of team "binghsu & MLRush & BrickMover". We conduct simple feature engineering work and train different models by each individual team m...

  10. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  11. Internationalization and Hotel Performance : The Missing Pieces

    DEFF Research Database (Denmark)

    Assaf, Albert G.; Josiassen, Alexander

    2015-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the internationalization–performance relationship, as well as the impact of four moderating variables. In line with the research aim and the underlying dynamism of organizational learning theory, these hypotheses are tested using a dynamic Bayesian model. The results indicate that internationalization has a U-shaped impact on hotel performance, moderated by cultural distance, regulations and restrictions, and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research.

  12. Enhancing Hotel Search with Semantic Web Technologies

    Scientific Electronic Library Online (English)

    Magnus, Niemann; Malgorzata, Mochol; Robert, Tolksdorf.

    2008-08-01

    Full Text Available Tourism service providers are more and more under pressure to offer producís of greater complexity and diversity to meet the ever-changing demands of travelers; the individualistic consumption patterns and lifestyles makes it increasingly difficult for tourist service providers to anticípate consume [...] r behavior and configure their services accordingly, i.e. the tourist industry must focus more on a "hybrid consumer" whose travel choice will be more complex. Álthough current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources of information before deciding which hotel to book. Furthermore, since the quality of a hotel room w.r.t the requirements of the end-user are multi-dimensional and cannot be easily expressed on discrete scales, the main critical issue in such cases is a price/benefit ratio which is defined by what is known, as the "best" booking. To tackle these problems an advanced search technology that considers the ratio and ranks results accordingly to the user requirements is needed. In this paper we propose a framework which uses Semantic Web technologies for an improved exploration and rating of hotels for business customers in order to reduce the search time and costs, which, in turn, results in a huge benefit for the end-users. The framework provides methods for modeling domain specific expert knowledge and integration of diverse heterogeneous data sources. Semantic technologies enable business customer to formalize their requirements and to combine those requirements with aggregated hotel information like location or features, thus achieving a selection of the hotels ranked according to the customer's requirements.

  13. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    OpenAIRE

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  14. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    OpenAIRE

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  15. Analisa Perbandingan Biaya Kebutuhan Dan Penggunaan Energi Hotel Yusro Jombang

    Directory of Open Access Journals (Sweden)

    Ryan Pramuditya

    2012-09-01

    Full Text Available Hotel Yusro, merupakan hotel berbintang 3 (tiga pertama di Kota Jombang dengan fasilitas yang lengkap. Sebagai hotel berbintang tiga yang baik, haruslah memenuhi persyaratan kriteria hotel yang baik sesuai dengan KEPMEN No KM.03/HK 001/MKP.02 [1] salah satunya yaitu memiliki sistem kelistrikan yang memadai dengan pengunaan daya yang tidak boros, yaitu yang konsumsi listriknya sesuai dengan kebutuhan energinya. Seiring dengan tarif listrik yang terus meningkat tiap tahunnya, penggunaan konsumsi listrik pada hotel dapat menyebabkan biaya operasional hotel yang meningkat pula. Menurut Shiming & Burnett, 2002, konsumsi energi untuk penerangan, sistem pengaturan suhu (penghawaan, dan sistem pemanas air umumnya mencapai 70% dari total penggunaan energi pada bangunan hotel. Kesimpulannya konsumsi energi terbesar terletak pada sistem kelistrikan hotel. Analisa energi yang akan dilakukan adalah analisa terhadap sistem kelistrikan yang meliputi sistem penghawaan, pencahayaan, dan transportasi vertikal gedung. Metode yang digunakan yaitu menghitung kebutuhan energi kelistrikan pada hotel lalu dibandingkan dengan hasil observasi konsumsi energi listrik di lapangan. Dari hasil analisa data diketahui bahwa hasil perbandingan biaya untuk sistem penghawaan hotel adalah perhitungan sesuai kondisi lapangan lebih hemat 17,67% dibandingkan perhitungan teoritis; untuk sistem transportasi vertikal hotel adalah 0%;  untuk sistem pencahayaan hotel adalah perhitungan teoritis lebih hemat 23,72% dibandingkan perhitungansesuai kondisi lapangan.

  16. 40 CFR 30.18 - Hotel and motel fire safety.

    Science.gov (United States)

    2010-07-01

    ...2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18 Section 30.18 Protection...Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law...

  17. Schlössle Hotel Group'il on põhjust uhkust tunda

    Index Scriptorium Estoniae

    2005-01-01

    Schlössle Hotell Tallinnas ja Grand Palace Hotell Riias võeti vastu ülemaailmsesse luksushotelle ühendavasse organisatsiooni The Leading Small Hotels of the World. Hotellide lühitutvustus. Tallinna Schlössle hotellide müügidirektor Anton Jolkin selgitab lühiintervjuus, kuidas ettevõttel tekkis idee taotleda organisatsiooni liikmestaatust, millised olid selle saamise tingimused ning millist kasu annab ühendusse kuulumine

  18. Strategic Management Practices within the Romanian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  19. Strategic marketing plan for a hotel

    OpenAIRE

    Karppinen, Maarit

    2011-01-01

    The aim of this thesis was to form a strategic marketing plan for Hotel X, a small privately owned hotel in Helsinki. The theoretical part of this thesis presents tourism and marketing from the hospitality industry’s point of view; what challenges the accommodation providers face when marketing their products and what kind of plans can be formed in order to keep their marketing actions up to date. In the research a qualitative method was used and the data was collected using semi-structured q...

  20. The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers

    OpenAIRE

    Ying-Chang Chen; Yu-Ta Chen

    2012-01-01

    The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects w...

  1. Contract Management: Organisational and Legal Form of Hotel Networks ??????????? ??????????: ??????????????-???????? ????? ??????????? ?????

    Directory of Open Access Journals (Sweden)

    Burak Tatyana V.

    2013-02-01

    Full Text Available Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, its effectiveness and prospects of development in the national market of hotel services.??????????? ?????? ? ????????? ??????????? ???????? ???????? ?????????? ? ?????????? ????????? ?????????, ??????? ??????????????? ??????? ???????? ??????????????????? ???????? ? ????????????? ??????????. ?? ?????? ????? ????? ??????????? ???????? ???????????? ? ????????????? ??????????? ?????. ????? ?? ??????? ???????? ? ???????? ??????????? ????? ???????? ???????? ?? ??????????. ? ?????? ???????? ????????????? ?????? ????????? ???????????? ?????????? ? ??????????? ???????, ??? ????????????? ? ??????????? ???????? ?? ???????????? ????? ??????????? ?????

  2. The Application of Intelligent Building Technologies to Space Hotels

    Science.gov (United States)

    Fawkes, S.

    This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

  3. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  4. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  5. Eesti arukas hotell St Etienneþi disainibiennaalil

    Index Scriptorium Estoniae

    2008-01-01

    2006. a. käivitus Eesti-Soome koostööprojekt "Estonian and Finnish Design Challenge". Koostöös ettevõtjatega sündis DesignStart programmi piloot "Smart Hotell", milles osalesid disainerid Tarmo Luisk, Ivari Männi, Monika Järg, Keret Altpere, Igor Volkov, Jan Graps, Ken Ruut, Jukka Halttunen, Tapio Anttila ja Ilona Gurjanova ning mis valiti St. Etienneþi disainibiennaali projektide hulka

  6. Labour productivity in the hotel business

    OpenAIRE

    Hoeven, W.H.M. van der; Thurik, A.R.

    1984-01-01

    This article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This analysis is part of a larger fundamental quantitative study of the explanation of productivity differences in the hospitality business.

  7. Greening the Hotel Operations: Puerto Princesa Experience

    Directory of Open Access Journals (Sweden)

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  8. Teaterhandlinger : Fra Sofokles til Hotel Pro Forma

    DEFF Research Database (Denmark)

    Christoffersen, Erik Exe

    2007-01-01

    En "håndholdt" kanon som gennemgår en række hovedværker indenfor drama, teater og performance. Tematisk forfølger bogen forholdet mellem viden og blindhed, som det kommer til udtryk i Sofokles "Kong Ødipus", Shakespeares "Hamlet", Ibsens "Gengangere", Tjekhovs "Mågen" eller Hotel Pro Formas "Hvorfor bli'r det nat, mor" med flere. Spørgsmålet er hvorledes denne modstilling kommer til udtryk i værkernes dramaturgi.

  9. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  10. Hotell Bernhard, šveitsi miraaž Nuustakul / Anneliis Aunapuu

    Index Scriptorium Estoniae

    Aunapuu, Anneliis

    1998-01-01

    Hotell 'Bernhard' Otepääl. Arhitekt Andres Lunge, sisearhitekt Taisi Kadarik. Kompleksi läbib erksinise ja telliskivikarva värvikontrast, millele lisandub hall. Kogu hoones vahelduvad eurolikud güprokpinnad krobelistega ja annavad teed klaasile, pakkudes suurepärast vaadet. Hotellis on terrassile avanev restoran ning suure basseini ja saun

  11. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    Directory of Open Access Journals (Sweden)

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed by determining their allocation, ownership and mitigation actions.

  12. HOTEL MANAGERS PERSPECTIVE OF MANAGERIAL COMPETENCY AMONG GRADUATING STUDENTS OF HOTEL MANAGEMENT PROGRAMME

    Directory of Open Access Journals (Sweden)

    Jaykumar

    2014-03-01

    Full Text Available he tourism potential of our country, especially in a global context, remains far from realized. Towards realization of this potential, the Ministry of Tourism envisages a target of 12% growth rate in inbound as well as domestic tourists for the 12th Five year Plan period. It is projected that with this growth rate, the sector will generate 2.5 crore additional jobs. ( Angappapillai, A B; Shanmugasundram, N. India's travel market is projected to grow 18% in 2013 to reach $23.2 billion, faster than last year's 11% pace, helped by increased train fares, fleet expansion by airlines and new supply of hotel rooms, according to travel research firm PhocusWright Inc.(mint, 2013 Therefore, in response to the needs of the industry, training providers have established a number of hotel, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001.But past references have identified that hotel courses lack the rigor to provide quality manpower (Harkison, 2004a, 2004b; Steele; 2003. Hotel management students seem to rate the value of their degrees higher than do employees in the industry (Dawson Mary, 2008. As such there always seem to be bridge between what the hotel management students and the assumption of the hotel Industry

  13. Shrinkage-based diagonal Hotelling’s tests for high-dimensional small sample size data

    KAUST Repository

    Dong, Kai

    2015-09-16

    DNA sequencing techniques bring novel tools and also statistical challenges to genetic research. In addition to detecting differentially expressed genes, testing the significance of gene sets or pathway analysis has been recognized as an equally important problem. Owing to the “large pp small nn” paradigm, the traditional Hotelling’s T2T2 test suffers from the singularity problem and therefore is not valid in this setting. In this paper, we propose a shrinkage-based diagonal Hotelling’s test for both one-sample and two-sample cases. We also suggest several different ways to derive the approximate null distribution under different scenarios of pp and nn for our proposed shrinkage-based test. Simulation studies show that the proposed method performs comparably to existing competitors when nn is moderate or large, but it is better when nn is small. In addition, we analyze four gene expression data sets and they demonstrate the advantage of our proposed shrinkage-based diagonal Hotelling’s test.

  14. Analysis of International and National Hotel Chains Development in Ukraine

    Directory of Open Access Journals (Sweden)

    G. Gorina

    2011-03-01

    Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

  15. Hotel Chain’s Strategic Options to Penetrate the Romanian Market

    OpenAIRE

    Smaranda Cosma; Cristina Fleseriu; Marius Bota

    2014-01-01

    The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the optio...

  16. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    Nicolae LUPU

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  17. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Directory of Open Access Journals (Sweden)

    Ana-Maria NICA

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  18. Hotel Overbooking and Cooperation with Third-Party Websites

    Directory of Open Access Journals (Sweden)

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  19. How energy efficient are hotels really? An investigation on the energy consumption in the hotel business; Wie energieintensiv sind Hotels wirklich? Studie ueber den Energieverbrauch in der Hotellerie

    Energy Technology Data Exchange (ETDEWEB)

    Bernard, Soara [Wuppertal Univ. (Germany); Voss, Karsten [Wuppertal Univ. (Germany). Fachbereich Architektur

    2012-11-01

    Energy savings and increased energy efficiency gain in importance in the hotel sector. But at which energy consumption is a hotel energy efficient? What are the typical energy consumption figures? Compared to other utilizations of buildings the available data for hotels is low. Against this background, the Department of Building Physics and Building Services of the University of Wuppertal (Wuppertal, Federal Republic of Germany) investigates energy consumption in hotels. These studies are funded by the Federal Ministry of Economy and Technology within the research initiative EnOB (Research for energy-optimized construction).

  20. International Tourists’ Environmental Attitude towards Hotels in Accra

    Directory of Open Access Journals (Sweden)

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  1. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  2. The Organisational Gap Model for Hotel Management

    OpenAIRE

    Maja Uran

    2010-01-01

    This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

  3. Finnish design - potential attraction for hotels?

    OpenAIRE

    Kallioniemi, Jenna

    2009-01-01

    The thesis is a research about potential of Finnish design being attraction for hotels. The research was made for Palace Kämp Group. Goals of the thesis was to determine how big factor design is when choosing an accommodation and to be able to offer suggestions for potential customer segments. A questionnaire survey was carried out at Helsinki-Vantaa airport to research the interest of tourists in this sort accommodation and design in all. The number of tourists taking part in the survey ...

  4. Hotel de la Torre Londres - Gran Bretaña

    Directory of Open Access Journals (Sweden)

    Howard Wood, Renton

    1978-04-01

    Full Text Available It has been built on the banks of the Thames, and owes its name to its nearness to the Tower of London, which also gave its name to the old Tower Bridge, located over the river and a few metres from the building. The rear frontage of the hotel faces the nearby Saint Catherine's Dock, completing an attractive surrounding in one of the paradoxically least developed areas of the city, and which has been taken least advantage of. Total construction occupies an area of 36,560 m2 arranged in 15 storeys, on the ground floor, plus a basement for mechanical installations and car-parks. The programme includes: 704 double rooms; 111 single rooms; 8 suites; 95 rooms for hotel staff; restaurant facilities; bar and cafeteria; three conference rooms; a public gallery for different uses; kitchens, several floors for mechanical installations; underground garage; canteen and rooms for staff, and management offices.

    Ha sido construido a orillas del Támesis, y debe su nombre a la proximidad de la Torre de Londres, que igualmente nominó al antiguo Tower Bridge, puente sobre el río, situado a escasos metros del edificio. La fachada posterior del hotel se orienta hacia la inmediata Dársena de Santa Catalina, completando un entorno atractivo en una de las zonas paradójicamente peor aprovechadas de la ciudad. La construcción ocupa una edificabilidad total de 36.560 m2 organizados en 15 plantas, sobre rasante, más un sótano dedicado a las instalaciones mecánicas y a aparcamientos. El programa comprende: 704 habitaciones dobles; 111 individuales; 8 suites; 95 habitaciones para el personal del hotel; servicios de restaurante; bar y cafetería; tres salas de conferencias; una galería pública de funcionamiento diverso; cocinas; varias plantas mecánicas de instalaciones; garaje subterráneo; comedor y salas para el personal, y oficinas de administración.

  5. Quinta da Galharda Hotel & SPA business plan

    OpenAIRE

    Poço, Ana Raquel André

    2012-01-01

    In this work project will be developed a business plan to a 4 star hotel establishment, located in Miranda do Douro, classified as a Nature Tourism Enterprise. It will offer a full package of services, mainly related with nature, regional culture and social events, for example weddings. Initially, it will be analyzed the competitive environment of the region and the market attractiveness. Then, it will be developed a marketing strategy, with focus on the marketing mix. At the end, it will be ...

  6. Ecolabelling the Hotel Industry : The Nordic Ecolabel

    OpenAIRE

    Syrjäläinen, Oana

    2013-01-01

    Tourism is one of the fastest growing industries in the world, accounting for more than 200 million jobs worldwide, thus being also one of the main threats for the environment. However, sustainable tourism has an immense potential of reducing the negative impacts through its threefold character: environmental, economic and social. Sustainable hotels are accommodation units that have adopted environmental policies as part of their corporate responsibility agendas, by making efforts to red...

  7. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Ivana BLEŠI?

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnja?ka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  8. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  9. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire covering complaints and symptoms was filled out (response rate 93%). An exceptional pattern was found with the bulk of indoor air related complaints among smokers and showed significantly more symptoms of itchy, irritated nose, irritation in the throat, and wheezing in smokers compared to non-smokers. When reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting the smokers were asked to smoke outside and the problems disappeared.

  10. COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH

    Directory of Open Access Journals (Sweden)

    Odysseas Pavlatos

    2007-10-01

    Full Text Available The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate of an activity based costing (ABC system is considered rather satisfactory considering the rates that come from surveys conducted in hotel enterprises in other countries. According to the statistical analysis, the factors that mostly affect the managerial decision of hotels in favour of an ABC system include their cost structure and the cost calculation per customers' categories.

  11. STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY

    Directory of Open Access Journals (Sweden)

    Patrícia Freire Ferreira Oliveira

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  12. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  13. ANÁLISIS DE LOS HOTELES DE ALTA CATEGORÍA DE CROACIA DESDE EL ENFOQUE HOTEL-HUÉSPED

    Directory of Open Access Journals (Sweden)

    Šeri?, Maja

    2011-09-01

    Full Text Available Croacia viene experimentando un auge turístico notable en los últimos diez años. Es crucial para su futuro desarrollo saber gestionar el sector hotelero de acuerdo con las nuevas exigencias del mercado. Este trabajo pretende analizar los hoteles de alta categoría de Croacia desde un doble enfoque hotel-huésped, centrándose en una nueva estrategia de marketing denominada Comunicación Integrada de Marketing (CIM, los avances en las Tecnologías de Información y Comunicación (TIC y la lealtad. Los resultados demuestran el elevado grado de implantación de las TIC y de la CIM y el grado moderado de los programas de lealtad en los hoteles analizados. Además, confirman la influencia de las TIC en la implementación de la CIM y el efecto positivo de la CIM sobre la lealtad.

  14. Corporate Social Responsibility: A Case Study of Scandic Hotels

    OpenAIRE

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  15. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    OpenAIRE

    Milan Bradi?; Igor STAMENKOVI?; Uglješa STANKOV; Andjelija IVKOV-DŽIGURSKI; Ivana BLEŠI?

    2011-01-01

    The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star...

  16. Evaluation of hotel service-performance process in Bulgaria

    OpenAIRE

    Georgina Lukanova

    2010-01-01

    The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists' opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff. This makes the evaluation of service process strongly subjective. Be...

  17. INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT

    OpenAIRE

    Rana Ozen Kutanis; Muammer Mesci; Istemi Comlekci; Oznur Sahin

    2012-01-01

    The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time sh...

  18. Innovative Food Safety Strategies in a Pioneering Hotel

    OpenAIRE

    Su-Ling Wu

    2013-01-01

    A case study approach was adopted to identify the innovative food safety strategies in place at one pioneering hotel that had voluntarily implemented food safety control. An investigation of food safety strategies and the reasons for their implementation in the hotel foodservice were carried out using multiple sources of data, including interviews with key decision makers in the hotel, observations of the business environment, and a review of documentation. The findings suggest that not ...

  19. Investment efficiency in new hotel buildings in Croatia

    OpenAIRE

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  20. Are They Satisfied? : A Case Study within the Hotel Industry

    OpenAIRE

    Olsson, Sabina; Sunebrand, Linda; Morén, Anna

    2006-01-01

    This thesis is conducted in the context of the hotel industry. Every year, the hotel investigated in this thesis completes a job satisfaction survey. The survey is built upon several facets from which an overall job satisfaction is derived. The problem is that the survey has through time shown poor results, especially with facets concerning management. When those facets were summed up with other facets, it had a strong negative influence on the overall job satisfaction at Hotel X. Scarpello a...

  1. An Electronic Intelligent Hotel Management System for International Marketplace

    OpenAIRE

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-01-01

    To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facil...

  2. Attitudes of Hotel Managers Towards EC in South Africa

    OpenAIRE

    Nomsa Mndzebele

    2013-01-01

    Advances in Information Communication Technology (ICT) have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. E...

  3. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  4. Internationalization strategy of Altis Hotels to Madrid, Spain

    OpenAIRE

    Nunes, Joana Raquel Augusto

    2013-01-01

    Altis Hotels Group is a successful family owned hotel group that holds a portfolio of several hotels in Lisbon, Portugal. Despite the success in the Portuguese market, aspects 3 such as the current economic crisis led Altis to consider the option of internationalizing and exploring opportunities in new markets. Initially, the company’s competitiveness in the Portuguese market was analysed in order to understand whether it has the necessary skills to pursue internationalization. This analys...

  5. Marketing Strategic Alliances: The Hotel Sector in Jordan

    OpenAIRE

    Sulieman Ahmad AL Khattab

    2012-01-01

    This study tries to explore why hotels are forming marketing strategic alliances; and identifies factors that mayimpact the success of strategic alliances in the hotel sector in Jordan. The empirical work involved thedevelopment of questionnaires which were used for data collection. The study sample consisted of 110 managersfrom 75 hotels located in three cities: namely Amman, Aqaba and Petra. The main results of the study showempirical evidence are consistent with the notion that the gains f...

  6. Market orientation for the hotel segment : the portuguese case

    OpenAIRE

    Raposo, Mario; Estevão, Cristina; Mainardes, Emerson; Domingues, Maria José

    2010-01-01

    In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory an...

  7. Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry

    OpenAIRE

    S. Punitha; Roziah Mohd Rasdi

    2013-01-01

    This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR). This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse f...

  8. 29 CFR 779.383 - “Hotel” and “motel” exemptions under section 13(b)(8).

    Science.gov (United States)

    2010-07-01

    ...Exemptions for Certain Retail or Service Establishments Hotels and Motels § 779.383 “Hotel” and “motel” exemptions under section 13(b)(8). (a) General. A hotel or motel establishment may qualify for exemption from...

  9. COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH

    OpenAIRE

    Odysseas Pavlatos; Ioannis Paggios

    2007-01-01

    The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate o...

  10. Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2008-01-01

    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

  11. Nordic Hotel Forum - osake Narva maantee põhjafassaadist / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2008-01-01

    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet

  12. The aspect of mobility in the career paths of hotel managers of one hotel chain in Helsinki.

    OpenAIRE

    Pinigina, Nadezda

    2011-01-01

    The changes in the modern environment happen constantly. Individuals and organizations try to cope with the changes. The hotel industry has been showing good economical results globally and in Finland during the recent years, and therefore it is an attractive working environemnt. The purpose of this qualitative research was to understand the role of mobility in the career paths of the hotel managers in Helsinki. The hotel managers of only one company were interviewed, therefore the resul...

  13. Influence of Location on Dea Efficiency Measure Case Study from Taiwanese Hotels

    OpenAIRE

    Chieh-Heng Ko; Yao-Hsu Tsai

    2013-01-01

    In the face of a highly competitive environment, hotel’s operational efficiency plays a crucial role in determining a hotel’s profitability and competitiveness. Efficiency measures can provide hotel managers with benchmarking information and further insight of how the hotel can improve efficiency with its current resources or through changing resource allocation. This research initially adopted Data Envelopment Analysis (DEA) to measure the relative operational ...

  14. Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels

    OpenAIRE

    Fan Chen

    2009-01-01

    The tourism industry is in the important state in the national economy, and the hotel industry is the important part of the tourism industry, and the medium and small sized hotels occupy certain market share because of the numerous quantity. Because the service qualities of medium and small sized hotels are different, so the service quality of the hotel is the nuclear content of hotel management. At present, the supply exceeds the demand in the global hotel market, and the competitions among ...

  15. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  16. Vocational Education and Training for the Hotel and Catering Industry in the Federal Republic of Germany. Report of a Visiting Party. Studies in Vocational Education and Training in the Federal Republic of Germany. Number Eight.

    Science.gov (United States)

    Ripper, Chris, Ed.; Russell, Russ, Ed.

    A party of vocational educators from the United Kingdom (UK) traveled to the Federal Republic of Germany (FRG) to examine West German vocational education and training for the hotel and catering industry. During the study, the investigators examined the training with respect to regulations, the content of training, and the structure of the…

  17. Hotel-Motel Occupations: Hotel-Motel Clerk. Front Office Manager. Competency-Based Education Curriculum.

    Science.gov (United States)

    McKinney, L. S.

    A teacher's guide and student curriculum are provided for a hotel-motel occupations competency-based education curriculum designed to facilitate the learning of skills for front office clerks and managers. The teacher's guide contains an explanation of the curriculum and suggested usage, a list of competencies by job title, evaluation aids,…

  18. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  19. HOTEL AND MOTEL HOUSEKEEPING AIDE, A SUGGESTED TRAINING PROGRAM.

    Science.gov (United States)

    Office of Education (DHEW), Washington, DC.

    A LOCAL TRAINING PROGRAM TO PREPARE HOTEL AND MOTEL HOUSEKEEPING AIDES CAN BE DEVELOPED FROM RESOURCE MATERIAL IN THIS GUIDE. PROGRAM OBJECTIVES ARE TO PREPARE TRAINEES TO PERFORM THE JOBS INVOLVED IN KEEPING HOTEL OR MOTEL ROOMS CLEAN, TO FOLLOW CORRECT PROCEDURES IN USING EQUIPMENT AND SUPPLIES REQUIRED IN CARING FOR BEDROOMS AND BATHROOMS, AND…

  20. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  1. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  2. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  3. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  4. A Framework of Halal Certification Practices for Hotel Industry

    Directory of Open Access Journals (Sweden)

    Mohd Rizal Razalli

    2013-08-01

    Full Text Available Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel industry is somewhat challenging because most of hotels are reluctant to share in depth information on how they perform Halal practices in the organization. Hence, this research aims to develop a model of Halal certification practices. This research also aims to examine how Halal certification practices affect hotel performance. The Halal certification practices were measured by 12 items. The 12 items of Halal certification practices identified included - (1 Halal Documentation, (2 Management Responsibility, (3 Raw Material, (4 Location, (5 Exterior Area, (6 Premise, (7 Facility, (8 Tools and Equipment, (9 Staff Characteristic, (10 Staff Policy, (11 Pest Control, and (12 Waste Management. 60 questionnaires were distributed to staff of EDC-UUM. 54 responses were returned, which representing 90% response rate. The data was analyzed using factor analysis, reliability analysis, descriptive statistic, and regression analysis. The findings depicted that facilities and staff policy to have significant effects on hotel performance. The other 10 practices were found to have no effect on the hotel performance.

  5. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Directory of Open Access Journals (Sweden)

    Sairah Saien

    2012-06-01

    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  6. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  7. Quality Management of the Hotel Enterprises in Ukraine ?????????? ????????? ??????????? ??????????? ? ???????

    Directory of Open Access Journals (Sweden)

    Danko Nataliya I.

    2011-01-01

    Full Text Available The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM. Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.? ?????? ?????????? ???????? ?????? ?????????? ????????? ??????????? ???????????, ?????????? ?? ????????? ??????? ????????? ??????????? ???????? (???. ??????? ???????????? ???????? ?????????? ????????? ???????????? ??????????? ??????????? ? ??????????? ?????????? ???????????? ?? ????????? ?????? ?????????? ????????? ?? ???????????? ??????????? ????????? ? ???????.

  8. Learning to recommend helpful hotel reviews

    OpenAIRE

    O'Mahony, Michael P.; Smyth, Barry

    2009-01-01

    User-generated reviews are a common and valuable source of product information, yet little attention has been paid as to how best to present them to end-users. In this paper, we describe a classification-based recommender system that is designed to recommend the most helpful reviews for a given product. We present a large-scale evaluation of our approach using TripAdvisor hotel reviews, and we show that our approach is capable of suggesting superior reviews compared to a number of alternat...

  9. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-01-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  10. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVI?

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  11. Attracting International Hotels : Locational Factors that Matter Most

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations.

  12. USE OF ACTIVITY BASED COSTING IN KOLHAPUR HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Asif Babalal Waghwale

    2015-08-01

    Full Text Available The aim of this paper is to provide idea about the bases used for calculation of operational cost of hotels in Kolhapur region. It is found that there is no any specific method used by the hotel authority for the cost calculation purpose. Due to the rapid growth in the industrial sector, educational sector and medical sector in Kolhapur region, the number of visitors are increased along with this the auspicious places like Mahalaxmi Tempe and Jotiba Temple is situated in Kolhapur and hence the tourist are attracted to Kolhapur in large number. Effect of this is the hotel industry in Kolhapur is grown up and there is need to reduce the operational cost in hotels. With the help of this paper researcher want to suggest the time as a important factor used in calculating cost of hotel product.

  13. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kaz?m Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  14. Exploring Biometric Technology Adopted in the Hotel Processes

    Directory of Open Access Journals (Sweden)

    Chieh-Heng Ko

    2014-01-01

    Full Text Available Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge base, available about biometrics among hotel guests. The results indicated that hotel guests are comfortable and already “slightly” willing to use biometrics, perhaps due to ongoing world-wide terrorism threats and consequently individuals may now be more sensitized to their own physical safety. For the hotel sector, they may be able to concentrate on those processes that are most preferred by the customer to ensure adoption.

  15. Financial performance of Spanish hotels during the crisis

    Directory of Open Access Journals (Sweden)

    Narine Babayan

    2014-07-01

    Full Text Available This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and chain affiliation do not completely explain the differences between hotels’ financial performance. Only revenue has a significant relationship with all of these three variables. Among other financial indicators, also revenue per room is influenced by category, while gross profits per room and net profits per room are influenced both by category and chain affiliation.

  16. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    CERN Document Server

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

  17. Implementation of Chaid Algorithm: A Hotel Case

    Directory of Open Access Journals (Sweden)

    Celal Hakan Ka?nicio?lu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  18. Example of garbage recycling. Pt. 2. Waste recycling at hotel; Namagomi recycle jirei. 2. Hotel deno namagomi recycle

    Energy Technology Data Exchange (ETDEWEB)

    Okada, T. [Palace Hotel, Tokyo (Japan)

    2000-08-05

    Recycling of resources is part of social responsibility of any business enterprise. With this thought in mind, since 1992 Hotel had wrestled with the task of recycling its kitchen refuse and restaurant leftovers until 1997, when the hotel succeeded in making manure from hotel refuse very much ahead of other hotels. In 1998 vegetables which were raised with such organic manure were successfully served at hotel restaurants, completing a full cycle of recources recycling. The effort continues to expand the base of recycling to other waste areas one from another. The text will snow how the motivation initiated by the top management was shared by all the staff, how the importance of assorting refuse into recyclable and non-recyclable groups came to be realized, how the processing machine for fermentation was adopted, and how the organic manure thus produced was put to an effective use. (author)

  19. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    Directory of Open Access Journals (Sweden)

    Andreea MARIN-PANTELESCU

    2012-02-01

    Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

  20. Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

    OpenAIRE

    Shaw, G.; Bailey, A.; Williams, A.

    2011-01-01

    This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management?s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empiri...

  1. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  2. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    OpenAIRE

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  3. Improving the effectiveness of staff training in a hotel : case study: Hotel X

    OpenAIRE

    Uyen, Do Tran Hanh

    2013-01-01

    Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities ...

  4. Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China

    OpenAIRE

    Xiangyu Li; Jarinto Krit

    2012-01-01

    This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-fac...

  5. Is project management a required competency for the hotel industry

    OpenAIRE

    Harnett, Lloyd John

    2013-01-01

    The hotel industry in Ireland has suffered major turmoil over the last 5 years, and is constantly evolving and reshaping in order to survive (Bacon 2009). The industry comprises of 903 hotels with a total of 60,138 rooms. This is a 35% increase from 2005. That year saw €3.97 Billion in tourism revenue, with this increasing to €4.4 billion in 2007 and dropping to €3.4 billion in 2011 (Ireland 2012). The work of hotel managers involves many projects, from new menu concepts to large refurbishmen...

  6. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Bra?ov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  7. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations and outlines implications for both theory and practice.

  8. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  9. Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry

    OpenAIRE

    Sakun Boon-itt; Nopadol Rompho

    2012-01-01

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

  10. Possibilities of financial support to small and medium hotel companies in Serbie

    OpenAIRE

    Barjaktarovic, Dragoljub; Barjaktarovic, Lidija

    2010-01-01

    Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests in order to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed c...

  11. The Research about the Repair and Maintenance Problem of Tourist Hotel

    OpenAIRE

    Fei-Long Liu

    2013-01-01

    In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content a...

  12. An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception

    OpenAIRE

    Li Song

    2009-01-01

    The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondly, i...

  13. Defining customer experience in four star hotels in Finland and in Russia

    OpenAIRE

    Jegorova, Alena; Sindonen, Ilmari

    2013-01-01

    The main objective of this case study was to define customer experience in four star hotels in Finland and in Russia. The commissioners of the project are a Finnish hotel “Helka” and a Russian hotel “Helvetia”. Both organizations belong to the four star hotel category with a similar range of services. The hotels’ location allows easy access to all central places such as the central railway station, shopping malls, theaters and museums. From the commissioners’ perspective the main purpose of t...

  14. ROLE OF COLOR TO SUPPORT THE ACHIEVEMENT OF RELAXATION IN BUSSINES HOTEL (CASE STUDIES OF BUSINESS HOTEL IN SEMARANG

    Directory of Open Access Journals (Sweden)

    Adel Issa Elsosan

    2014-06-01

    Full Text Available Semarang sebagai pusat bisnis dan pariwisata di Jawa Tengah memberikan kesempatan bagi investor untuk berinvestasi di Semarang. Akhir-akhir ini bisnis perhotelan di Kota Semarang menunjukkan prospek cerah. Hal ini dapat dilihat dari meningkatnya jumlah wisatawan yang menginap di hotel. Salah satu alasannya adalah banyak kegiatan seperti pertemuan yang diselenggarakan oleh instansi pemerintah, baik lokal maupun nasional, yang diselenggarakan di kota Semarang. Berdasarkan hasil survei awal, sebagian besar hotel di Semarang masih minim fasilitas dan tidak berlaku pentingnya pelaksanaan warna bagi pengunjung. Studi tentang peran warna untuk mencapai relaksasi ini penting karena jika relaksasi mencapai sehingga manusia dapat membuat lebih konsentrasi dan merasa menyegarkan. Tujuan dari penelitian ini adalah: Studi tentang bagaimana warna mempengaruhi dalam penciptaan relaksasi di hotel bisnis di Semarang Sampel penelitian diarahkan ke hotel menggunakan warna dingin dan hotel warna hangat di Semarang. Metode analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil dan analisis, kesimpulan dalam penelitian ini adalah: (1 Warna dalam menciptakan relaksasi sangat penting bagi responden dan kedua warna dingin dan warna hangat dapat membuat dan menciptakan relaksasi. (2 Hal-hal yang mempengaruhi pemilihan warna untuk meningkatkan bisnis hotel adalah tujuan untuk tinggal di hotel, pertimbangan ini untuk bekerja dan nilai pribadi seperti liburan, juga relaksasi.

  15. Role of parking in the hotel supply chain management

    Directory of Open Access Journals (Sweden)

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality, although they mostly do not have concrete proposals to provide a sufficient number of parking spaces for hotel guests. Conclusion: The research confirmed the set hypothesis about the importance of parking in the quality of the hotel product. Hotels should persist on providing a sufficient number of parking spaces for their guests. In situations when there is no an available parking space they should opt for the construction of the underground garages, which are expensive solutions, but the investment can pay off through the increased occupancy of hotel capacities and a higher price for the better quality of  product. The cooperation with local authorities is of great importance. Solutions with remote private car parks or public car parks regularly cause guests' dissatisfaction, however its real nature and its consequences could not be shown in this research. Another problem has been pointed out in the study - coach parking, which also deserves the interest of a scientific research.

  16. Market segmentation and the changing budget hotel industry in urban South Africa

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    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  17. Hotels and Motels, Hotel and motels locations with in Johnson County based off of land use, Published in unknown, Johnson County AIMS.

    Data.gov (United States)

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of unknown. It is described as 'Hotel and motels locations...

  18. Study on the Model of Hotel Rooms Overbooking

    Directory of Open Access Journals (Sweden)

    Liu Hong

    2013-01-01

    Full Text Available With an increasing of hotel rooms spoiling caused by a variety of reasons, implementation of hotel rooms overbooking has become an inevitable option, the overbooking would also lead to many conflicts. This paper established the expected revenue model of overbooking by the distribution of customer arrival rate, got the optimal quantity of overbooking, found an equilibrium point that can not only make full use of rooms and reduce the loss of room rental which makes the expected revenue the biggest. This study simplified the model according to the actual situation of the hotel, carried on the case analysis at last. The method is convenient and feasible and has some reference significance for the implementation and management of the hotel overbooking.

  19. Preparation of Hotel Rooms for Euro-2012 in Ukraine ?????????? ??????????? ??????? ? ??????? ? ????-2012

    Directory of Open Access Journals (Sweden)

    Zima Aleksandr G.

    2011-01-01

    Full Text Available In article the problem of preparation of hotel rooms in Ukraine to Euro-2012 is considered, existing problems and directions of their decision are defined.? ?????? ??????????????? ???????? ?????????? ??????????? ??????? ? ??????? ? ????-2012, ???????????? ???????????? ???????? ? ??????????? ?? ??????????.

  20. Occupational Programs for the Restaurant/Hotel Business

    Science.gov (United States)

    Hoenninger, Ronald W.; Riegel, Carl D.

    1978-01-01

    Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

  1. Marketing Strategic Alliances: The Hotel Sector in Jordan

    Directory of Open Access Journals (Sweden)

    Sulieman Ahmad AL Khattab

    2012-04-01

    Full Text Available This study tries to explore why hotels are forming marketing strategic alliances; and identifies factors that mayimpact the success of strategic alliances in the hotel sector in Jordan. The empirical work involved thedevelopment of questionnaires which were used for data collection. The study sample consisted of 110 managersfrom 75 hotels located in three cities: namely Amman, Aqaba and Petra. The main results of the study showempirical evidence are consistent with the notion that the gains from alliances are not shared equally by all thepartners. The result also give another strong indication the strategic alliance is playing a crucial role in the hotelsector. Additionally, the findings revealed the most important factor in motivating the adoption of marketingstrategic alliances is knowledge sharing and cooperative learning followed by improving performance. Meanwhile,the lack of trust has been found as the first main barrier to marketing strategic alliances' success. Results alsoindicate that hotel managers have a positive attitude towards marketing strategic alliances.

  2. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  3. Impacts of Globalisation on Hotel Companies’ Internal Operation Environment

    OpenAIRE

    Zhen-jia ZHANG

    2009-01-01


    In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more imp...

  4. Mental Workload Assessment in a Taiwanese Hotel Chain

    OpenAIRE

    Yang Wu

    2012-01-01

    Workload assessment is one of the most serious concerns for a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company. To be aware of the workloads of hotel reception clerks, this study applies a workload assessment model to find out the relative workload...

  5. Strategic Employee Training and Development in Chinese Luxury Hotels

    OpenAIRE

    Yu Wang

    2005-01-01

    Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D) practices from a Western human resource development (HRD) perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to superi...

  6. Crisis Management in the Hotel Industry in Finland

    OpenAIRE

    Hartmann, Jana

    2012-01-01

    Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise the awareness among hoteliers towards crises as well as amongst employees, investors, stakeholders, authorities, and students from hospitality related fields. Main topic of this research is crisis management and concerns the process of developing a crisis management plan...

  7. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    OpenAIRE

    Carmen Arustei

    2014-01-01

    Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC) development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independ...

  8. Study on the Model of Hotel Rooms Overbooking

    OpenAIRE

    Liu Hong; Ji Yan; Liu Panpan

    2013-01-01

    With an increasing of hotel rooms spoiling caused by a variety of reasons, implementation of hotel rooms overbooking has become an inevitable option, the overbooking would also lead to many conflicts. This paper established the expected revenue model of overbooking by the distribution of customer arrival rate, got the optimal quantity of overbooking, found an equilibrium point that can not only make full use of rooms and reduce the loss of room rental which ...

  9. A New Strategic Marketing Plan for a Hotel

    OpenAIRE

    Nazarova, Elizaveta

    2014-01-01

    The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis contains in...

  10. Model and Application of Promtional Pricing for Hotel Rooms

    OpenAIRE

    Ji Yan; Liu Hong; GU Mingchong

    2013-01-01

    This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pric...

  11. Internationalization strategy: Dom Pedro Hotel Group - São Paulo

    OpenAIRE

    Salvador, João Ricardo Alves

    2013-01-01

    This paper has the purpose of study the possible entry of Dom Pedro Hotels in São Paulo. Resources and capabilities of the company were scrupulously assessed and the research revealed that Dom Pedro needs to review its strategic approach and professionalize its internal processes to succeed in its internationalization plans. The internal scanning of Dom Pedro together with an environmental and hotel industry analysis helps the company to find out the best opportunity on the market. A detailed...

  12. Croatian Hotel Industry Financial Features Within the Period of Privatization

    OpenAIRE

    Jasmina Lon?ar

    2004-01-01

    The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financ...

  13. Hotel Classification Systems: A Comparison of International Case Studies

    OpenAIRE

    Roberta Minazzi

    2010-01-01

    Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electroni...

  14. Milk and dairy products in hotel daily menue

    OpenAIRE

    Greta Kreši?; Irena Coli? Bari?; Borislav Šimundi?

    2002-01-01

    The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper) on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI) for middle aged and elderly guests, both genders. The obtained results indicated t...

  15. HOSPITALITY MANAGEMENT : Impact of internship on hotel operation

    OpenAIRE

    Sharma, Pankaj Diyas

    2012-01-01

    The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period. This thesis illustrates the role of inter...

  16. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  17. Exploring employee participation and work environment in hotels

    DEFF Research Database (Denmark)

    Markey, Raymond; Harris, Candice; Knudsen, Herman; Lind, Jens; Williamson, David

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress is higher than in the Danish ones. This confirms literature that questions whether participation is always beneficial to the work environment. On the other hand, representative forms of participation ap...

  18. Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry

    OpenAIRE

    Excimirey Al-Manasra; Mohammd Al-Zyadat; Mohammed Al-Awamreh; Muhammed S. Alnsour

    2013-01-01

    The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM) and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entr...

  19. Research on the Hotel Image Based on the Detail Service

    Science.gov (United States)

    Li, Ban; Shenghua, Zheng; He, Yi

    Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

  20. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    OpenAIRE

    Bohdanowicz, Paulina

    2006-01-01

    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

  1. TQM, managerial factors and performance in the Spanish hotel industry

    OpenAIRE

    Claver Cortés, Enrique; Pereira Moliner, Jorge; Tarí Guilló, Juan José; Molina Azorín, José Francisco

    2007-01-01

    Purpose – Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management (TQM) in the hotel industry. This paper aims to analyse how TQM is associated with these factors and to verify whether more TQM-committed hotels achieve higher performance. Design/methodology/approach – The empirical data were collected from a sample of 301 three-to-five-star Span...

  2. La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal

    Scientific Electronic Library Online (English)

    Domingo, la Rosa; Harrison, Bustamante.

    2009-06-01

    Full Text Available En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

  3. Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry

    Directory of Open Access Journals (Sweden)

    S. Punitha

    2013-11-01

    Full Text Available This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR. This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse forms of corporate social responsibility. By knowing the significance of sustainability, the Malaysian government has been encouraging the hotels and other sectors to embrace green technology and practices by providing incentives and tax breaks. Whilst hoteliers are striving to achieve financial performance by practicing green marketing, gaining the trust and meeting the expectations of the public have become more challenging. Further review discloses that strategy such as greenwashing needs to be avoided by hoteliers to gain the confidence among green consumers towards the green claims. The paper further concludes that green marketing is being used as a tool by hotels to perform their CSR while it provides competitive advantage for hotels in ensuring a balance between development and environmental sustainability.

  4. Save twice with LED. Light concept for IBIS hotels; Doppelt sparen mit LED. Lichtkonzept fuer IBIS Hotels

    Energy Technology Data Exchange (ETDEWEB)

    Altmannshofer, Robert

    2011-07-01

    Since 2009, Erco GmbH (Luedenscheid, Federal Republic of Germany) substantially contributed to a charisma of a high-value, natural atmosphere in the public areas of the ground floor in the new generation of IBIS hotels of Arcor. At the same time, one could renounce on one third of the lamps used so far. Furthermore, the hotels save substantial amount of energy and cost with the conversion of the light concept to LED technology.

  5. Instability in the Hotelling’s Non-Price Spatial Competition Model

    OpenAIRE

    Yosuke Yasuda

    2013-01-01

    This note analyzes a slightly modified Hotelling model in which two firms are allowed to choose multiple store locations. Each firm can endogenously choose the number of stores while opening a store incurs a set-up cost. We show that the principle of minimum differentiation, i.e., both firms open a store each on the center, never holds when the set-up cost is decreasing in the number of stores. Under general cost functions that include non-linear and asymmetric set up costs, we characterize ...

  6. Research on the Core Competitive Power Elements Evaluation System of Green Hotel

    Directory of Open Access Journals (Sweden)

    Hui Liang

    2013-12-01

    Full Text Available  Green hotel is a new type of hospitality industry development model based on the concept of circular economy and sustainable development. This paper makes an analysis and evaluation of the elements of green hotel core competence, on this basis, constructs the Green Hotel core competitive evaluation index system.The construction of the system is conducive to understand the green hotel’s own competitive advantage objectively, and explore ways to enhance its core competitiveness, providing objective basis for sustainable development of China's Hotel industry.

  7. How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

    OpenAIRE

    Zheng, Jingchen

    2011-01-01

    Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard busine...

  8. Green Marketing Plan Developments and an Investigation into its Application : A Case Study of the Left & Right Hotel, Shenyang, China

    OpenAIRE

    Hu, Siyu

    2013-01-01

    Traditionally hotels in China have been independently owned and operated, and not part of a chain. However recent consumer trends have shifted toward high-class hotels and chain hotels, these types of hotel are able to provide a more competitive price and a uniform standard of facilities. Independently owned hotels are facing increased competition from the newer types of hotel and as such must design and implement a suitable marketing plan in order to maintain current market share, and introd...

  9. Multivariate Variables Recognition using Hotelling’s T2 and MEWMA via ANN’s

    Directory of Open Access Journals (Sweden)

    Chiñas-Sánchez Pamela

    2014-01-01

    Full Text Available In this article, a method for multivariate pattern recognition using artificial neural networks (ANN is proposed. The method is useful for monitoring multiple variables during the statistical process control. It employs descriptive statistics and multivariate control techniques. Three different ANN’s are evaluated to identify the network with higher efficiency during pattern recognition of multivariate variables tasks from data bases. Two data bases are analyzed; the first one is generated by simulation using the Montecarlo method, and the second data base was obtained from a public data base repository. The method consists of three stages: multivariate variables generation, multivariate analysis and pattern recognition using ANN’s. Several multivariate scenarios were generated using a combination of 2, 3 and 4 patterns in multivariate variables for the Hotelling’s T2 and MEWMA statistics that were analyzed to know its behavior and to determine their statistical characteristics. The pattern recognition task was evaluated using the ANN. In both study cases, experimental results showed an improved efficiency when using the Perceptron and the Backpropagation networks compared to the RBF network.

  10. Self-Positioning of International Tourist Hotels in Taiwan

    Directory of Open Access Journals (Sweden)

    Jin-Li Hu

    2013-08-01

    Full Text Available This paper analyzes the self-positioning of international tourist hotels (ITHs in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & Brevenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local tourists have a significant positive impact on the ratio of F&B revenueto total revenue, whereas Asian tourists have a significant negative impact on the ratio. Moreover, theoperation-year and room price have significantly negative effects on the ratio of F & B revenue to total revenue,suggesting that historic hotels should adopt room revenue-oriented positioning and improve their service qualityso as to be able to increase the room price. The number of restaurants has a positive effect on the ratio of foodand beverage revenue to total revenue. Therefore, the hotels adopting F&B revenue-oriented positioning shouldoffer diversified types of restaurants for various tourists.

  11. Application supporting hotel management as an example of web technologies usage

    OpenAIRE

    Walerych, Mieszko; Zabierowski, Wojciech

    2012-01-01

    aim of this article is description of application supporting hotel management, which significantly helps to administration this type of building. It is designed for both sides of system users: hotel employees and guests who want to make reservation.

  12. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  13. Hotel Intercontinental, en Frankfurt-Main (Alemania

    Directory of Open Access Journals (Sweden)

    Apel, Otto

    1966-09-01

    Full Text Available This building has basements, and 21 storeys above the ground. The basements are occupied with the usual services, and a garage, for clients, capable of holding 500 cars. The concierge’s office, the reception office, main hall, restaurant and services are on the ground floor. On the first floor there is a large ball room, where 600 people can assemble, as well as other reception halls. On each of the 2nd to 18th floors there are thirty rooms of one type, and eighteen of another. A luxury apartment occupies the 19th floor, and a restaurant for 200 people as well as a bar is on the top floor. This hotel, which is slab shaped, fits well with its environment and is very pleasantly proportioned.Consta de: planta de sótanos, planta baja y 20 plantas de altura. La planta de sótano contiene las distintas instalaciones; dependencias del personal, etcétera, y un garaje, reservado para los viajeros, capaz de albergar 500 coches. La planta baja comprende: la conserjería, recepción, hall, restaurantes, etc. En la planta primera existe una gran sala de baile para 600 personas, salas de reuniones, etc. Las plantas, de la 2.ª a la 18.ª contienen treinta habitaciones de un tipo y dieciocho de otro, en cada planta. En la planta 19.ª hay un apartamento de lujo. Y en la última planta se distribuyen: un restaurante para 200 personas, bar, etc. El bloque, dentro de su configuración paralelepipédica, es de forma armónica y está perfectamente encajado en el paisaje urbano circundante.

  14. Hotel Polynesian Village Florida- (EE.UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos

    1974-06-01

    Full Text Available This hotel unit with 500 rooms is located in a beautiful plot situated along the beach of a laguna in Disneyland, Florida. It consists of 10 individual pavilions, two units with two stories and six with three stories, in addition to a main building with two stories —offices, W.C.s, bar shops, banquet halls, etc.— and a monorail station connected with the covered passages, and with a view of the beautiful horizon that reminds one of the South Sea in the last century. The building for the guests is formed by metal structure modules of 9.10 x 4.50 x 2.70 m, that are placed on top of each other. Each one weighs 7 t and they are all completely equipped.Este conjunto hotelero, de 500 habitaciones, se halla enclavado en un hermoso solar situado a lo largo de la playa de una laguna del Mundo de Walt Disney, en Florida. Consta de diez pabellones individuales, dos unidades de dos plantas y seis de tres alturas, además de un edificio principal de dos plantas —oficinas, servicios, bar, tiendas, salones de banquetes, etc.— y una estación del monorraíl enlazada con los paseos cubiertos con vistas al bello horizonte, que recuerda el de los Mares del Sur, en el siglo pasado. Los edificios para huéspedes están formados por módulos de 9,14 X 4,57 X 2,74 m, con estructura metálica, que se colocan uno sobre otro. Cada uno pesa 7 t y van completamente equipados con todas sus instalaciones necesarias.

  15. Organizational Culture in Middle and Upper Level Hotel Units in Greece

    OpenAIRE

    Thanos Kriemadis; Michael Koniordos; Stella Leivadi; Christiana Mavromatis; Nickos Kartakoullis; George Karlis; Jacquelyn Oncescu

    2008-01-01

    This study examines the level of awareness of organizational culture (OC) of hotel managers in middle and upper level Hotel Units (HU) in Greece. A random sample of 140 hotel managers from middle and upper Hotel Units (HU) in Greece were surveyed using the Organizational Culture Assessment Questionnaire (OCAQ), a 30-item OC scale developed by Sashkin (1997). The results indicated that the mean values of the OC factors “managing change”, “achieving goals” and “cultural strength” are consider...

  16. Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels

    OpenAIRE

    Olufemi Daniel Durodola; Cyril Ayodele Ajayi; Samuel Adesiyan Oloyede

    2011-01-01

    A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples while Kotha...

  17. WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES

    OpenAIRE

    Muchazondida Mkono

    2012-01-01

    Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially...

  18. Strategic development plan for La Paloma hotel in Nha Trang, Vietnam

    OpenAIRE

    Tran Le Ngoc, Tran

    2013-01-01

    The objective of this thesis was to develop a strategic direction and business canvas model in hotel industry based on the observation and analyses of different trends, external and internal resources. The thesis topic was derived from two main problem of La Paloma hotel, in Nhatrang city, Vietnam – low occupancy rate and recovery of initial investments. As a result, the thesis outcome will function as recommendations and refer-ences for hotel manager in advancing hotel products and services ...

  19. The influence of the environmental and organizational factors in the management accounting of the Portuguese hotels

    OpenAIRE

    Gomes, Conceição; Santos, Luís Lima; Arroteia, Nuno

    2013-01-01

    This article presents an overview of the development of Management accounting (MA) in Portuguese hospitality industry. So, we have analyzed the MA techniques that are currently being used by different types of hotels. The sample includes 61 hotels, which were analyzed in the years 2010, 2011 and 2012. MA is a tool incorporated in the daily management practices of Portuguese hotels. However, we verified that the hotels have different behaviors in this area, which entailed a comprehensive study...

  20. Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran

    OpenAIRE

    Pardis Mohajerani; Alireza Miremadi

    2012-01-01

    Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent varia...

  1. Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments

    Directory of Open Access Journals (Sweden)

    Elbeyi Pelit

    2010-03-01

    Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

  2. Energy Analysis for New Hotel Buildings in Egypt

    Directory of Open Access Journals (Sweden)

    Dr. George B. Hanna

    2014-12-01

    Full Text Available This paper summarizes the results of energy simulation analysis to determine the effectiveness of building characteristics in reducing electrical energy consumption for hotel buildings in Egypt. Specifically, the impact on building envelope performance is investigated for different strategies such as window size, glazing type and building construction for two geographical locations in Egypt (Cairo and Alexandria. This paper also studies the energy savings in hotel buildings with 200 rooms for different Lighting Power Densities (LPD, Energy Input Ratios (EIR, Set point Temperatures (SPT and HVAC systems. The study shows certain findings of practical significance, e.g. that a Window-to-Wall Ratio of 0.20 and reasonably shaded windows lower the total annual electricity use for hotel buildings by more than 20% in the two Egyptian locations.

  3. Model and Application of Promtional Pricing for Hotel Rooms

    Directory of Open Access Journals (Sweden)

    Ji Yan

    2013-01-01

    Full Text Available This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pricing is given with optimal cost. The effect of pricing on loss of profit is analyzed through a simulation. This study aims to provide an important reference for promotional decision-making at the hotel industry.

  4. A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    SANDRA HEIDEN

    2013-01-01

    Full Text Available Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27. The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact on communication and hence, also retention strategies. With the help of a questionnaire, hotel customers in different customer lifecycle phases are asked for their needs and interests concerning marketing communication. With these insights, the creation of a new dynamic communication approach for the hotel industry is possible.

  5. THE ROMANIAN HOTEL INDUSTRY. AN ANALYSIS BASED ON REAL FACTS

    Directory of Open Access Journals (Sweden)

    Maria Lumini?a COJOCEA

    2013-12-01

    Full Text Available Romanian Tourism has undergone considerable changes in the transition to the market economy. These changes, together with inappropriate solutions adopted by the authorities, led to a mismatch between what the Ministry of Tourism (MT/ National Authority for Tourism (NAT communicates and promotes, and the actual situation of the Romanian tourism and hotel industry. This situation has also been maintained by poor and erroneous reporting of information by hoteliers about the hotels managed to Ministry of Tourism, but also by the poor processing of information received by the MT/ NAT, leading to a database of erroneous information. These data are practically useless for any interested parties, and moreover for those who intend to use them especially for opening a new business in hospitality industry. This paper aims to present a much closer to reality statistical summary of the hotel industry.

  6. MEMOTIVASI PERILAKU HEMAT ENERGI DAN RAMAH LINGKUNGAN DI SEBUAH HOTEL

    Directory of Open Access Journals (Sweden)

    Wayan G. Santika

    2013-10-01

    Full Text Available AbstrakThe present study aimed to find out whether persuasive messages with descriptive normsand norms of reciprocation were better than the standard message in increasingparticipation in hotel’s reuse linens and towels program and to know whether similarstudies conducted in the individualistic culture of the United States could be replicated forthe Indonesian collectivistic culture. The study started by printing four different cards withstandard, standard with bigger fonts, descriptive norms, and norms of reciprocationmessages. Cards were placed in rooms of a hotel located in Bali. Results show that cardsprinted with descriptive norms and norms of reciprocation messages were indeed moredominant than the standard one in increasing participation in linens and towels reuseprogram. The results were similar to those conducted in the United States.

  7. A STUDY ON THE PERFORMANCE OF TOP INDIAN HOTELS

    Directory of Open Access Journals (Sweden)

    G. Madan Mohan

    2014-05-01

    Full Text Available Performance of a company can be gauged using many parameters such as Gross Profits, Net profits, Earnings per Share, Profits After Tax, Operating Profits, Return on Capital Employed, Return on Net Worth, etc. However, it is universally accepted that turnover of a firm is the strong parameter highlighting its performance. Positive trend in the growth of sales of a firm indicates better growth prospects for it. Sales of a company signposts its size and growth potentials. A list of Indian hotels which are topping the list based on value of sales has been collected and performance of these hotels during 2004, 2008, 2013 and 2004-13 have been ranked using Data Envelope Analysis.Analysis reveals that performance of the hotels has been fluctuating over the study period, though their performance is highly encouraging during the last year of 2013.

  8. Croatian Hotel Industry Financial Features Within the Period of Privatization

    Directory of Open Access Journals (Sweden)

    Jasmina Lon?ar

    2004-11-01

    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

  9. Impacts of Globalisation on Hotel Companies’ Internal Operation Environment

    Directory of Open Access Journals (Sweden)

    Zhen-Jia ZHANG

    2009-12-01

    Full Text Available
    In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more important for the hotel industry. This essay focuses on globalisation in the hotel industry and explains how the increasing levels of globalisation, in this particular industry may affect the internal operating environment (e.g. organisational culture, structure, management styles etc. of hotel companies.
    Key words: Globalisation, Impact, Hotel, Internal-operating environment
    Résumé :Dans le 21er Siècle, avec l’accroissement de niveau de globalization dans l’hôtellerie, les companies d’hôtels auront besoin d’étudier les approaches du different management à survivre et de développer dans les circomstances environnementales avec un haut niveau incertain ainsi que comprendre l’implication des futures impacts, positive à la fois négative, de changement environnemental. Avec l’expansion des affaires internationales et du commerce, il n’y a pas de problème que la liaison internationale deviendra plus importante pour l’hôtellerie. Cette essaie met une importance sur la globalisation dans l’hôtellerie et explique comment, au fur et à mésure la globalisation, cette industrie particulière peut influencer l’Environnement d’Opération Interne de l’hôtellerie (e.g. culture organisationelle, structure, styles de management etc..
    Mots clés: Globalisation, Impact, Hôtel, Environnement d’Opération Interne

  10. Etap Hotel Augsburg City with green technology. VRV heat recovery technology in low-budget hotels: 2-conductor and 3-conductor systems; Etap Hotel Augsburg City mit gruenen Extras. VRV-Technologie in Low-Budgets-Hotels in 2- und 3-Leiter Ausfuehrung

    Energy Technology Data Exchange (ETDEWEB)

    Graupensberger, Thomas; Huhn, Ole [Daikin Airconditioning Germany GmbH, Muenchen (Germany)

    2011-11-15

    Etap Hotel, the low-budget hotels of the Accor Group and the European leader in this segment, opened a new hotel in Augsburg city on 1 March 2010. the building was constructed according to ecological criteria and boasts state-of-the-art technology. The contribution presents details.

  11. 77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI

    Science.gov (United States)

    2012-06-21

    ...Safety Zone; Grand Hotel 125th Anniversary...visit the Docket Management Facility, Department...associated with the Grand Hotel 125th Anniversary...The Office of Management and Budget has not...Homeland Security Management Directive 023-01...Safety Zone; Grand Hotel 125th...

  12. Hotel Employment in Kenya; Contingent Work or Professional Career?

    Directory of Open Access Journals (Sweden)

    K. Samson Kuria

    2012-07-01

    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had post graduate qualifications. The results also indicated that training, experience, age, promotion and the hotel star-rate were key factors in determining the length of stay in hotel job or moving to other unrelated careers. The study therefore recommended that, the management to look into the employee welfare such as salary among others to motivate them. The study further recommended the improvement of working conditions in the hotels to boost employees’ morale. These were recognized as the ingredients to employee commitment to the organization and establishment of employee’s career growth in the industry.

  13. Planning Marketing and Marketing Material for Levi Ice Hotel Luvattumaa

    OpenAIRE

    Kivenmäki, Marja Helena

    2011-01-01

    Luvattumaa is a popular ski trail café and restaurant in Levi holiday and ski resort, in Kittilä municipality. The owners, Lea and Pekka Jussila, have grown the business with snow construction and for the winter 2010-2011 there has been an ice hotel with chapel, restaurant, sauna and hotel rooms. The lack of marketing planning and marketing material for the new product drove for need of printed brochures and updated visual image. The research problem for the thesis is to understand how to pro...

  14. VIRTUAL WEB PROMOSI DAN RESERVASI HOTEL BERBASIS WEB DAN VIA SMS PADA HOTEL DIAMOND

    Directory of Open Access Journals (Sweden)

    Alexander Setiawan

    2012-01-01

    Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

  15. “COMPOSTING: A SUSTAINABLE AND PROFITABLE APPROACH FOR HOTEL’S ORGANIC WASTE”

    Directory of Open Access Journals (Sweden)

    Amar Nath

    2014-10-01

    Full Text Available The purpose of the study is to highlight themost complex issues related to hotel industry especially in the wake of increased quantity of organic waste generation from this industry by identifying the various gaps present in current waste management system in hospitality industry.Study aims to highlight various areas of improvement and their positive implications. For this purpose extensive literature review has been done on hospitality industry in order to find out innovative waste management practices especially organic waste that have the potential to ensure the sustainability as well as profitability of the overall business. Qualitative approach along with various case studies has been used for the carrying out the study. Various parameters and dimensions emerged after analyzing literatures and case studies. Composting is most effective and efficient green practices to utilize organic waste and convert into manure or biogas.

  16. Spinning Reserve From Hotel Load Response: Initial Progress

    Energy Technology Data Exchange (ETDEWEB)

    Kueck, John D [ORNL; Kirby, Brendan J [ORNL

    2008-11-01

    This project was motivated by the fundamental match between hotel space conditioning load response capability and power system contingency response needs. As power system costs rise and capacity is strained demand response can provide a significant system reliability benefit at a potentially attractive cost. At ORNL s suggestion, Digital Solutions Inc. adapted its hotel air conditioning control technology to supply power system spinning reserve. This energy saving technology is primarily designed to provide the hotel operator with the ability to control individual room temperature set-points based upon occupancy (25% to 50% energy savings based on an earlier study [Kirby and Ally, 2002]). DSI added instantaneous local load shedding capability in response to power system frequency and centrally dispatched load shedding capability in response to power system operator command. The 162 room Music Road Hotel in Pigeon Forge Tennessee agreed to host the spinning reserve test. The Tennessee Valley Authority supplied real-time metering equipment in the form of an internet connected Dranetz-BMI power quality meter and monitoring expertise to record total hotel load during both normal operations and test results. The Sevier County Electric System installed the metering. Preliminary testing showed that hotel load can be curtailed by 22% to 37% depending on the outdoor temperature and the time of day. These results are prior to implementing control over the common area air conditioning loads. Testing was also not at times of highest system or hotel loading. Full response occurred in 12 to 60 seconds from when the system operator s command to shed load was issued. The load drop was very rapid, essentially as fast as the 2 second metering could detect, with all units responding essentially simultaneously. Load restoration was ramped back in over several minutes. The restoration ramp can be adjusted to the power system needs. Frequency response testing was not completed. Initial testing showed that the units respond very quickly. Problems with local power quality generated false low frequency signals which required testing to be stopped. This should not be a problem in actual operation since the frequency trip points will be staggered to generate a droop curve which mimics generator governor response. The actual trip frequencies will also be low enough to avoid power quality problems. The actual trip frequencies are too low to generate test events with sufficient regularity to complete testing in a reasonable amount of time. Frequency response testing will resume once the local power quality problem is fully understood and reasonable test frequency settings can be determined. Overall the preliminary testing was extremely successful. The hotel response capability matches the power system reliability need, being faster than generation response and inherently available when the power system is under the most stress (times of high system and hotel load). Periodic testing is scheduled throughout the winter and spring to characterize hotel response capability under a full range of conditions. More extensive testing will resume when summer outdoor temperatures are again high enough to fully test hotel response.

  17. Reduced operating cost. Condensing boilers at the Crown Hotel Moenchengladbach; Gesenkte Betriebskosten. Brennwerttechnik im Crown Hotel Moenchengladbach

    Energy Technology Data Exchange (ETDEWEB)

    Last, D.

    2003-07-01

    Condensing boilers are most economical in the power range over 40 kW and in buildings with high heat requirements. In consequence, this technology was selected for modernizing the Crown Hotel Moenchengladbach. [German] Zeitgemaesse Brennwertgeraete gehen bekanntlich besonders effizient mit dem eingesetzten Energietraeger um. Das Funktionsprinzip der kondensierenden Betriebsweise hat sich tausendfach bewaehrt und die Wirtschaftlichkeit derartiger Anlagen steht in Fachkreisen ausser Frage. Der oekonomische Aspekt gewinnt in Leistungsbereichen ueber 40 kW und Objekten mit hoher Waermeanforderung zusaetzlich an Bedeutung, das einzusparende Energiepotential steigt und die Amortisationszeiten sinken. Im Crown Hotel in Moenchengladbach war eine entsprechende Erneuerung faellig. (orig.)

  18. Environmental Management at Small Hotels : A Case study at Bastedalen Herrgård, Sweden

    OpenAIRE

    HU, Xin

    2007-01-01

    A hotel stands for comfort and a high stand of living. This could mean a high per capita consumption of energy, water and other resource, as well as creating a large amount of waste and pollution due to the necessity of having a high standard of hygiene and a high turnover of guests. This thesis is about the hotel environmental management. After surveys of hotels and interviews with hotel managers as to their environmental management, a case study of a small hotel was carried out, namely the ...

  19. How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran

    OpenAIRE

    Alireza Tafreshi Motlagh; Ehsan Sadeh; Sina Sadeh; Hamidreza Jafari; Jafar Azizi Morovat; Amir Enaamzadeh

    2013-01-01

    This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on ...

  20. Implementation of Service Differentiation to Achieve Competitive Advantage. Case: Nevsky Hotel Grand.

    OpenAIRE

    Martysevich, Anna

    2013-01-01

    The main purpose of the thesis was to find out which hotel services could bring competitive advantage to the Nevsky Hotel Grand and differentiate the hotel from the competitors. What could be improved in the services of the hotel or which kind of services could be created in the hotel in order to attract more customers and be competitive on the market. The theoretical framework of the thesis was based on the data gathered from various sources of information in printed and electronic form s...

  1. Entrepreneur and Establishment of a Mini Hotel in XiChang, China

    OpenAIRE

    Hu, Mingsong

    2013-01-01

    Mini Hotel, is a new hotel will be opened in China in this year. I and 4 of my friends will be the shareholders of this Mini Hotel. The hotel is planned to be operating from the autumn of 2013. Now, everything in this thesis is on process. The main objective of this thesis was to draft an effective approach to ensure this is a right plan which is worth to invest. By using benchmarking and SWOT analysis we defined the strength and weakness of this Mini Hotel business plan. This thesis will ...

  2. Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta

    OpenAIRE

    Makeeva, Ekaterina

    2010-01-01

    This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but it also includes study based on qualitative approach. Three hundred questionnaire forms were delivered to the customers at the check-in time and returned by hotel guests to the hotel’s reception at check-out time. For better understanding of customers’ motivations and desir...

  3. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability

    OpenAIRE

    Sato, Aki-Hiro

    2012-01-01

    This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to meas...

  4. OpinionSeer: interactive visualization of hotel customer feedback.

    Science.gov (United States)

    Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

    2010-01-01

    The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services. PMID:20975149

  5. Women's Path to Management in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study examined the employment patterns of women working in the United Kingdom's hotel and catering industry and the opportunities for vocational education that would lead to careers in management. Sixty-four women from different sectors of the industry were interviewed (including women in senior and middle management and some still looking to be…

  6. Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.

    Science.gov (United States)

    Bond, Judith; McGill, Teresa

    The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for…

  7. An Electronic Intelligent Hotel Management System for International Marketplace

    Directory of Open Access Journals (Sweden)

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-03-01

    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  8. Understanding Work-Family Spillover in Hotel Managers.

    Science.gov (United States)

    Lawson, Katie M; Davis, Kelly D; Crouter, Ann C; O'Neill, John W

    2013-06-01

    The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs' jobs and retention. PMID:23888092

  9. Solar-Cooled Hotel in the Virgin Islands

    Science.gov (United States)

    Harber, H.

    1982-01-01

    Performance of solar cooling system is described in 21-page report. System provides cooling for public areas including ball rooms, restaurant, lounge, lobby and shops. Chilled water from solar-cooling system is also used to cool hot water from hotel's desalinization plant.

  10. ESL for Hotel/Hospitality Industry. Level: Beginner.

    Science.gov (United States)

    Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

    This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

  11. Competency Needs in Irish Hotels: Employer and Graduate Perspectives

    Science.gov (United States)

    Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy

    2010-01-01

    Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

  12. Tumeda animatsiooni surm Euroopas : Priit Pärna "Hotell E" / Andreas Trossek

    Index Scriptorium Estoniae

    Trossek, Andreas, 1980-

    2011-01-01

    Vaadeldakse, kuidas M. Gorbatšovi võimuletuleku aastail esilekerkinud sotsiaalkriitilisemate filmide trend Eesti animatsioonis kulmineerub ja ühtlasi lõpeb Priit Pärna joonisfilmiga "Hotell E" (1992) - filmis on kombineeritud endisele Ida-Euroopale iseloomulik sotsialismivastane võimukriitika igatseva ihaga alati virtuaalsena tajutud lääne suunas

  13. Comprehensive On-Site Services in an Emergency Relocation Hotel.

    Science.gov (United States)

    Krim, Alaine S.

    This paper describes a comprehensive program to provide on-site services to poor families following emergency relocation caused by various catastrophes. When the report was prepared, the program involved 75 to 125 families (primarily black and Spanish-speaking) temporarily living in a hotel. The program's objectives were to (1) develop coordinated…

  14. AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:

    Directory of Open Access Journals (Sweden)

    DR. GREGORY DUNN

    2013-10-01

    Full Text Available This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology acceptance model and analyzed using structural equation modeling. As expected, business traveler’s intention to engage in hotel technology was positively associated with the technology’s ease of use and usefulness. In particular, this study found that perceived ease of use of hotel technology was a stronger driver of the intent to engage in hotel technology than perceived usefulness of hotel technology.

  15. “THE ASSESSMENT OF EMPLOYEE MOTIVATION IN SIVARAJ HOLIDAY INN HOTEL, SALEM”

    Directory of Open Access Journals (Sweden)

    J. Senthil Velmurugan

    2015-05-01

    Full Text Available Distance education is a branch of The collective hotel industry is a significant parrot of the world tourism industry. The industry is by design delivers services to be registered and non registered guests. Key in the process of delivering service in any hotel situation is the hotel staff. The ultimate quality of service provided will depend on the collective ability of staff, training and individual motivation to produce the services demanded by the guest. Hotels are physical structures supported by human resources that enable the delivery of service. Key in the process of delivering quality service is the individual motivation of all employees whether professional, skilled or unskilled. With the growth of the service industry the hotel industry now competes for quality service employees. Research finds that it is a challenge for hotel management today to motivate employees to provide quality services as high turnover and absenteeism is widespread in the United States hotel industry

  16. Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry

    International Nuclear Information System (INIS)

    Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO2 emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

  17. Social Media and eCRM as a Prerequisite for Hotel Success

    Directory of Open Access Journals (Sweden)

    Boris Milovi?

    2012-09-01

    Full Text Available Development of information and communication technology (ICT has enabled the development of electronic customer relations (eCRM as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of benefits that Internet as a promotion tool offers to their business, and accordingly, they are motivated to create greater awareness of their hotels with the goal of increasing number of guests and improving hotel reputation. This article describes how eCRM strategy is used by hotel managers to promote the hotel, more specifically, how much impact websites, social media and e-mail marketing campaigns have on hotelpromotion and business performance.

  18. A Sociological Profile of Hotel Workers: A Case Study of Gulbarga City

    Directory of Open Access Journals (Sweden)

    Dr. B.N. Singh

    2012-03-01

    Full Text Available Workers working in Unorganized sector are facing lot of problems. As such, workers working in Hotels are also have many of the socio-economic problems. To analyze the sociological problems of the hotel workers the present study was made in Gulbarga city using interview based survey covering 80 workers working in Hotels. The study highlighted that many of the minors are working in the hotels, where there is unhygienic environment is there. The problems of the hotel workers include the lower wages, more working hours, employers' exploitation, and surprisingly, majority of the respondents are from poor families and a few are orphans. People from Other backward castes and Lingayats dominated as hotel workers, as they do not have education and any of the government facilities. Hence, it suggested to empower the hotel workers by formulating the welfare policies.

  19. Evaluation of the Environmental Health Conditions of Qom Hotels & Inns

    Directory of Open Access Journals (Sweden)

    B. Farzinnia

    2009-02-01

    Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

  20. Evaluation of internal noise methods for Hotelling observer models

    International Nuclear Information System (INIS)

    The inclusion of internal noise in model observers is a common method to allow for quantitative comparisons between human and model observer performance in visual detection tasks. In this article, we studied two different strategies for inserting internal noise into Hotelling model observers. In the first strategy, internal noise was added to the output of individual channels: (a) Independent nonuniform channel noise, (b) independent uniform channel noise. In the second strategy, internal noise was added to the decision variable arising from the combination of channel responses. The standard deviation of the zero mean internal noise was either constant or proportional to: (a) the decision variable's standard deviation due to the external noise, (b) the decision variable's variance caused by the external noise, (c) the decision variable magnitude on a trial to trial basis. We tested three model observers: square window Hotelling observer (HO), channelized Hotelling observer (CHO), and Laguerre-Gauss Hotelling observer (LGHO) using a four alternative forced choice (4AFC) signal known exactly but variable task with a simulated signal embedded in real x-ray coronary angiogram backgrounds. The results showed that the internal noise method that led to the best prediction of human performance differed across the studied model observers. The CHO model best predicted human observer performance with the channel internal noise. The HO and LGHO best predicted human observer performance with the decision variable internal noise. The present results might guide researchers with the choice of methods to include internal noise into Hotelling model observers when evaluating and optimizing medical image quality

  1. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  2. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  3. Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City

    Directory of Open Access Journals (Sweden)

    V. Herasimenko

    2010-09-01

    Full Text Available Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number, in Dnipropetrovsk region (8.6 %, in Autonomous Republic of Crimea (6.4 %, in Lviv (6.3 %, Lugansk (5.9 % and Odessa (5.7 % regions that is connected with the high level of industrial development of the above-mentioned territories and the availability of significant recreational resources. Therefore, Odessa region takes the fifth place in Ukraine by the number of enterprises and thus it would be expedient to analyze the condition of hotel economy development in the given region, its quality and competitiveness. Despite a significant amount of publications, dedicated to the methods of strategic analysis, scientists almost do not pay attention to the opportunity of their application in such specific area as hotel economy. Therefore, the article is dedicated to the substantiation of opportunities and the necessities of applying a well-known method of General Electric/McKinsey for the analysis of competitiveness of different types of hotels in Odessa and also the determination of the extent of hotel business perspectives for the city as a whole. The carried out analysis of the competition intensity on the market of hotel services in Odessa enabled to make conclusions about the discrepancy between supply and demand, there is a lack of hotel places in all segments. It was determined that the segment structure of the hotels offered by the city is not an optimal one. In Odessa there are prospective and practically undeveloped market niches. The development of business should be compared with the world trends in the hotel industry taking into account international experience in building and managing of hotel enterprises.

  4. Trends driving the hotel industry global evolution. Case of Romania

    Directory of Open Access Journals (Sweden)

    Codru?a-Adina B?LTESCU

    2015-06-01

    Full Text Available The tourism field is well known for the dynamic of changes over recent years. We witness the continous growth of the number of tourists, the increase of consumers demands, the development of new markets and the changes determined by information technologies implementation and adaptations and innovations supported at the level of tourism business. Being a defining component in the tourism industry, the hotel field is individualized through specific evolutions and significant adjustments in relation to the general rate of changes and development trends recorded. In this framework, through this article, the author aims to assess which are the most relevant changes recorded in the Romanian hotel industry and the degree in which this specific activity field follow the trend of changes recorded at international level.

  5. Low Carbon Supplier Selection in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Chia-Wei Hsu

    2014-05-01

    Full Text Available This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM. By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM. Subsequently, the decision-making trial and evaluation laboratory (DEMATEL method was used to determine the importance of evaluation criteria in selecting suppliers and the causal relationships between them. The DEMATEL-based analytic network process (DANP and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR were adopted to evaluate the weights and performances of suppliers and to obtain a solution under each evaluation criterion. An illustrative example of a hotel company was presented to demonstrate how to select a low carbon supplier according to carbon and energy management. The proposed hybrid model can help firms become effective in facilitating low carbon supply chains in hotels.

  6. PENERAPAN MANAJEMEN ENERGI DI HOTEL SEBAGAI USAHA MENGURANGI EMISI KARBON

    Directory of Open Access Journals (Sweden)

    I.A. Dwi Giriantari

    2009-08-01

    Full Text Available Energy management is very crucial now days due to the energy crisis and considering the emission produce by the activity. The production of energy releases large amount carbon emission to the environment, in addition the energy usage also produces carbon emission. Therefore, the unwise usage of energy leads to damage environment due to double amount of carbon emission. Application an energy management has an important role in reducing energy use in hotel particularly. Energy management in a hotel has produced a decision to apply a heat recovery system at their air condition system. It has significantly reduced oil consumption of the boiler from 772.274 litre/year to 158.472 litre/year that means a reduced on the carbon emission of 1.641.307 kg /year.

  7. GENERATIONAL DIFFERENCES IN WORK VALUES IN THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available In the present working environment there are three different active generations, generally known as: Baby Boomers, Generation X and Generation Y. For the first time in history, three different generations have to cooperate in the workplace and are in direct competition for a job or a new managerial position. This situation creates new challenges in managing human resources in the hotel industry, where an excellent communication between all functional and operational departments is mandatory in order to deliver quality services. The paper aims to address these issues by presenting the main work values of employees in the Romanian hotel industry. The implications of the findings are discussed, considering the limitations of the empirical study presented and the future research directions.

  8. A survey of activity-based costing in hotel industry

    Directory of Open Access Journals (Sweden)

    Zadollah Fathi

    2015-09-01

    Full Text Available This paper presents an empirical investigation on implementation of activity based cost (ABC method in hotel industry. The study determines four possible factors of organizational, environmental, individual and technological, which could influence on ABC implementation. The study selects a sample of 205 employees who worked for Laleh International Hotel in Iran. Using one-way t-student test, the study has determined that all variables were effective on ABC implementation while individual factor was the most important one. In addition, correlation test has determined that all variables had meaningful correlations with each other. Further investigation indicates that gender did not play essential role for ABC implementation while experienced employee tended to be more effective for the success of ABC implementation.

  9. Design of an air conditioning system for a hotel

    OpenAIRE

    Laou, George

    1990-01-01

    The aim of this project is to design the air-conditioning system for a hotel in Nicosia. The procedure followed throughout this project is in accordance with the Carrier-Handbook of air-conditioning System Design adapted to computer program. Architectural drawings for the building were provided. Design conditions were given while ambient conditions were based on data obtained from the meteorogical service in Nicosia. Energy conservation was considered as a major factor in the d...

  10. Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry

    OpenAIRE

    Shaiful Annuar Khalid; Hassan Ali; Mohammad Ismail,; Norshimah Abdul Rahman; Kamsol Mohamed Kassim; Rozihana Shekh Zain

    2009-01-01

    Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis...

  11. Marketing of Accommodation services : Case-Hotel Azam Cameroon

    OpenAIRE

    Youkam, Germaine

    2012-01-01

    Cameroon is Africa in miniature with a lot of tourist attractions owing to its geological and cultural diversity. Natural features include beaches, deserts, mountains, rainforests, and savannas. Accommodation services have been a grand phenomenon within the tourism industry in Cameroon. The accommodation sector has developed tremendously within the past decades. The objective of this research work was to find about out the marketing of accommodation services in Cameroon with Hotel Azam as...

  12. Static analysis of a hotel with steel support structure

    OpenAIRE

    Ma?ek, Žiga

    2012-01-01

    Graduation thesis addresses static analysis of a building - a hotel. The analysis is made in accordance with valid standards - Eurocodes, especially SIST EN 1993, which deals with design of steel structures, and SIST EN 1998, which deals with design of structures for earthquake resistance. Graduation thesis contains design with basic geometry, load relevant for analysis are defined, with a help of a program steel cross-sections are chosen. For steel elements extra check is made to meet the de...

  13. Revenue Management Operations in Hotel Chains in Finland

    OpenAIRE

    Gurbuz, Eren Gazi

    2011-01-01

    The aim of this study was to find out theoretical revenue management operations and their implementations in practice in hotel chains in Finland. The main idea was to create a theoretical background and compare the empirical results with theoretical part in order to get different or common sides of the theory and practice part. The theoretical part describes the main important operations of revenue management theoretically. In the empirical part partners and results are introduced secretly a...

  14. Cluster analysis of companies of the hotel industry of Ukraine ?????????? ?????? ??????????? ???????????? ????????? ???????

    Directory of Open Access Journals (Sweden)

    Gavrish Ekaterina S.

    2013-07-01

    Full Text Available The goal of the article is a cluster analysis for determination of stable unions between 20 hotels in the City of Donetsk on the basis of such indicators as: productivity, income per one employee, level of the labour payment fund, share of bonuses and quality level of the personnel. Having conducted a cluster analysis with the help of the STATISTICA 8.0 software, the article justifies a necessity of use of several methods of clusterisation, namely: hierarchical method and k-averages method. It conducts calculation of assessment of the quality level of the hotel personnel on the basis of a developed computer application, which includes the following indicators: attitude to work; level of knowledge and working experience; organisational abilities; ability to work with people; ability to work with documents and information; ability to make and realise decisions in time; ability to develop and implement innovations; and moral and ethical character features. The article marks out 6 clusters and conducts a comparative analysis of the obtained clusters for the 2010 and 2012 years and analyses mean values of indicators in the years under question. The prospect of further studies in this direction is the conduct of a cluster analysis among hotels of the City of Donetsk using the two-way joining method for determination of the most optimal stable union of hotels and its further development at the national level, which would facilitate development of the adjacent sectors of economy and sphere of services.????? ?????? ???????? ?????????? ??????????? ??????? ??? ??????????? ??????? ??????????? ????? 20 ??????????? ?????? ??????? ?? ?????? ????? ??????????? ???: ??????????????, ??????? ?? 1 ??????????, ??????? ????? ?????? ?????, ???? ?????? ? ???????????? ??????? ?????????. ? ?????????? ?????????? ??????????? ??????? ? ??????? ???????????? ??????????? STATISTICA 8.0, ?????????? ????????????? ????????????? ?????????? ??????? ?????????????, ? ??????: ????????????? ????? ? ????? ? - ???????. ???????? ?????? ?????? ????????????? ?????? ????????? ???????? ?? ?????? ????????????? ???????????? ?????????, ??????? ???????? ????? ??????????: ????????? ? ??????; ??????? ?????? ? ???? ??????; ??????????????? ???????????; ?????? ???????? ? ??????; ?????? ???????? ? ??????????? ? ???????????; ?????? ???????????? ????????? ? ????????????? ???????; ??????????? ????????????? ? ???????? ?????????; ????????-????????? ????? ?????????. ???????? 6 ?????????, ???????? ????????????? ?????? ?????????? ????????? ?? 2010, 2012 ????, ???????????????? ??????? ???????? ??????????? ? ??????????? ?????. ????????????? ?????????? ???????????? ? ?????? ??????????? ???????? ?????????? ??????????? ??????? ????? ???????? ?????? ??????? ??????? two-way joining ??? ??????????? ???????? ???????????? ??????????? ??????????? ??????????? ???????????? ????????? ? ??? ??????????? ???????? ?? ???????????? ??????, ??? ?

  15. An empirical investigation of governance structures in the hotel industry

    OpenAIRE

    Dahlstrom, Robert; Haugland, Sven Arne; Nygaard, Arne; Rokkan, Aksel Ivar

    2002-01-01

    The study investigates alternative governance forms in the hotel industry. We analyze the choice among independently owned firms, voluntary chains, franchising, and vertically integrated chains. Based on agency theory, we argue that the need for control over service quality, financial risk, and the market environment affect the choice of governance form. Prior agency research emphasizes alternative governance structures employed by principals given local market conditions, agent incentives, a...

  16. ANALISIS KENDALA POTENSIAL PENERAPAN TOTAL QUALITY MANAGEMENT HOTEL PLAZA SEMARANG

    Directory of Open Access Journals (Sweden)

    Hendrajaya -

    2013-04-01

    Full Text Available Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM, sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.

  17. Design of the electrical installation services of a hotel

    OpenAIRE

    Chrysanthou, Marios

    1989-01-01

    This project deals with the design of the electrical installation services of a hotel. The whole of the work has been divided into five chapters as follows: Chapter 1 which deals with the illumination design Chapter 2 which deals with the power and lighting systems design. Chapter 3 which deals with the earthing Chapter 4 which deals with the bath call system Chapter 5 which deals with the maintained and emergency supply. In each chapter the relevant theory an...

  18. Integrated Information System for reserving rooms in Hotels

    OpenAIRE

    Dr. Safarini Osama

    2011-01-01

    It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

  19. Work Stress and Well-being in the Hotel Industry

    OpenAIRE

    O'Neill, John W.; Davis, Kelly

    2010-01-01

    Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewe...

  20. A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY

    OpenAIRE

    SANDRA HEIDEN

    2013-01-01

    Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27). The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact...

  1. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    2011-01-01

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire covering complaints and symptoms was filled out (response rate 93%). An exceptional pattern was found with the bulk of indoor air related complaints among smokers and showed significantly more symptoms of it...

  2. ETHICAL APPROACHES AND THEIR APPLICATION IN HOTEL MANAGERS' DECISION MAKING

    OpenAIRE

    Hatice Güçlü Nergiz; Meryem Ako?lan Kozak; Sabah Balta

    2011-01-01

    This study aims at evaluating the ethical approaches effective for managers working at hotel business when making decisions. Ethics, in the working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. In the study, the concept of ethics has been examined within theories of ethics, followed by a conceptual framework of making ethical decisions. The scope of the study consists of interviews conducted with 60 managers working in a ...

  3. Foodborne gastroenteritis due to Norwalk virus in a Winnipeg hotel.

    OpenAIRE

    Sekla, L; Stackiw, W.; Dzogan, S; Sargeant, D

    1989-01-01

    Within 1 week four separate incidents of gastroenteritis presumed to be foodborne were reported by guests of a Winnipeg hotel. Investigation revealed poor food-handling practices and illness among the kitchen staff. Elevated bacterial counts and Escherichia coli were found in 15 of 24 samples of food tested, and Staphylococcus aureus was isolated from 2 pastry samples. Culture of 14 stool samples for bacteria yielded Clostridium perfringens in 1 sample from a staff member and coagulase-positi...

  4. Plutos Services: Lead Generation System for the Hotel Advertising Industry

    OpenAIRE

    Ebrahimi, Farhad

    2010-01-01

    This paper presents a business model of Plutos Services and the implementation of a digital concierge service within the hotel advertising industry. The model contains a basic company overview, external analysis, internal analysis and a final recommendation of the business strategy it should use to succeed. I researched the business environment in Canada to determine its position in the current market. I evaluated different strategic alternatives and sub-recommendations for implementing its s...

  5. Online marketing & social media : case: Mediterranean Palace Hotel, Thessaloniki

    OpenAIRE

    Arnis, Angelos

    2012-01-01

    Traditional companies and especially in European countries such as Greece, lack the knowledge and motivation in order to move away from the traditional marketing methods to more revolutionary ways, such as online marketing. The purpose of this thesis is to explain what is online marketing and the importance of a sound presence on the social media. It also sets as a marketing plan, proposals on how the hotel in question should act in order to strengthen their presence in the Online and Soc...

  6. Minimum Wages and Employment in Swedish Hotels and Restaurants

    OpenAIRE

    Skedinger, Per

    2002-01-01

    This paper considers the effects of union-bargained minimum wages on transitions into and out of employment in the hotels and catering industry over the period 1979?99. This industry is characterised by a high fraction of unskilled labour input, high worker turnover and binding minimum wages. The empirical approach identifies workers affected by real minimum wage increases and decreases, respectively. Job separations and accessions for the treatment groups are then contrasted to the outcomes ...

  7. What do we know about outsourcing in hotels?

    OpenAIRE

    González Ramírez, María Reyes (Dir.); Llopis Taverner, Juan; Gascó Gascó, José Luis

    2011-01-01

    This paper uses a content analysis focused on papers about outsourcing in hotel management in order to know the level of development reached in this research area. With that aim in mind, the authors have started from a review of the articles dedicated to this topic which are indexed in the ABI and Scopus databases. This allows conclusions to be drawn, which suggest the most successful thematic areas and research methodologies. Researchers are encouraged to enhance this field of study with emp...

  8. MANAGERIAL PROBLEMS CONFRONTED BY EXECUTIVE CHEFS IN HOTELS

    OpenAIRE

    Birdir, Kemal; Seda Derinalp CANAKCI

    2014-01-01

    The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire) amongst executive chefs, based on answers given by them (expres...

  9. Integrated Information System for reserving rooms in Hotels

    Directory of Open Access Journals (Sweden)

    Dr. Safarini Osama

    2011-10-01

    Full Text Available It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

  10. PENGEMBANGAN PLUGIN UNTUK RESERVASI HOTEL PADA MESIN CMS WORDPRESS

    Directory of Open Access Journals (Sweden)

    I Made Sukarsa

    2012-08-01

    Full Text Available Website is a very important medium for promotion in the field of business. The existence of the website allowsthe transaction process is done online. Online transactions has provided various facilities both in the consumer andbusiness owner. One is for the hotel reservation online (via website which allows the reservation process can bedone without having to go to your hotel destination.Development of a website from scratch requires a cost, time and great energy. WordPress is a CMS (ContentManagement System that can be used to build a website that can be done quickly and cost-efficient. WordPress hasthe components (plugins that can be added and subtracted as you wish. Based on a search on internet (2010 has notbeen available free plugin to handle the reservation process. Therefore it is necessary to develop a plugin to meetthose needs.This plugin can handle the addition of master data for a hotel room, reservation by a travel agent or without atravel agent (individual or group, blocking list that displays the data-filled room or empty, the process of checkingin and checking out, as well as additional data and making travel agent report.

  11. The Practice of Shariah-Compliant Hotel in Malaysia

    Directory of Open Access Journals (Sweden)

    Nor Zafir Md Salleh

    2014-02-01

    Full Text Available Over the past one decade, there has been an increasing focus on Islamic products and services research such as Halal food and Islamic banking. Halal revolution has created increasing awareness among Muslim to consume Halal product or Shariah-compliant services. In responding to this development, hotels created innovative services for Muslim guests called Shariah-compliant hotel (SCH. However, there is lack of research on the characteristics, and implementation of SCH has been carried out in the hotel industry. Therefore, the purpose of this paper is to understand the practice of SCH in Malaysia. Diffusion of innovation (DOI theory is utilised to investigate the issues of adoption and implementation of SCH. The preliminary study uses in-depth, open-ended interviews through purposive sampling. Interviews were recorded, transcribed, and evaluated based on thematic analysis to understand the practice. The study found three issues in implementing SCH, such as the uncertainties of government regulation, difficulties to meet Halal standard, and absence of SCH standard. Along with this, two Malaysian Standards (MS1900:2005 &MS1500:2004 have been identified and strongly suggested to be used as a tool in the SCH practice.

  12. Work Stress and Well-being in the Hotel Industry.

    Science.gov (United States)

    O'Neill, John W; Davis, Kelly

    2011-06-01

    Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewed for eight consecutive days. The two most common stressors were interpersonal tensions at work and overloads (e.g., technology not functioning). The second aim was to determine whether there were differences in the types and frequency of work stressors by job type (i.e., managers v. non-managers), gender, and marital status. Hotel managers reported significantly more stressors than hourly employees. There were no significant differences by gender or marital status. The third aim was to investigate whether the various stressors were linked to hotel employee health and work outcomes. More employee and coworker stressors were linked to more negative physical health symptoms. Also, interpersonal tensions at work were linked to lower job satisfaction and greater turnover intentions. PMID:23794780

  13. MANAGERIAL PROBLEMS CONFRONTED BY EXECUTIVE CHEFS IN HOTELS

    Directory of Open Access Journals (Sweden)

    Kemal BIRDIR

    2014-07-01

    Full Text Available The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire amongst executive chefs, based on answers given by them (expressed as average figures dependent upon such variables as their “Age”, “Gender”, “Educational Status” and “Star status of the hotel within which they worked.” The study results showed that the most important problem confronting executive chefs was “finding educated/trained kitchen personnel.” On the specific problem, “responsibility and authority is not clear within the kitchen,” there was a significant difference of opinion by the gender of the executive chefs. Moreover, there was a significant difference of opinion dependent upon the star status of the hotels within which the chefs worked on the problem of whether or not “the working hours of kitchen personnel were too long.” The findings suggest that there are important problems confronted by executive chefs. Moreover, male and female executive chefs have different opinions on the magnitudes of some specific problems. Whereas there are various reports and similar publications discussing problems faced by executive chefs, the present study is the first one in the literature that solely explore the managerial problems experienced at a kitchen context.

  14. Concepto para un Nuevo Hotel Internacional de Varadero.

    Directory of Open Access Journals (Sweden)

    Jos\\u00E9 Diwaldo Garc\\u00EDa S\\u00E1nchez

    2012-01-01

    Full Text Available Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. Para esto nos propusimos el empleo de los códigos formales y funcionales propios de las construcciones anteriores tales como la asimetría en las soluciones, simplicidad en los diseños, combinación de líneas rectas y curvas introduciendo formas orgánicas e interceptando volúmenes puros, transparencia lograda por el uso de grandes ventanales y dinamismo en las fachadas. Este concepto se elabora teniendo en cuenta los requerimientos específicos para una instalación de este tipo según las Normas Cubanas y la práctica internacional, para su concepción se tuvieron en cuenta las condiciones de suministros actuales del país y la opinión de muchos especialistas de la diversas ramas de la construcción, pues nuestro objetivo no es crear un concepto abstracto sino uno viable y construible.

  15. Single-room occupancy hotels: possible solutions and alternatives.

    Science.gov (United States)

    Foley, D

    1998-09-01

    New York City's Division of AIDS Services and Income Support (DASIS) places clients in economical, commercial residences in one of 33 hotels in the New York City area, termed single-room occupancy (SRO) hotels. There have been many problems with these hotels in terms of safety and health. One problem is how to enforce housing laws when city agencies have had drastic personnel cutbacks, and landlords are not held accountable for repairs and building conditions. Without a strategic plan to supplement SROs with necessary services, and a way to deal with homeless people with AIDS, it will be difficult to redeem the condition of SROs and lessen dependency on them as a long-term solution. The West Side SRO Law Project offers tips on how tenants in SROs can safeguard their rights and document their cases if they feel that their rights have been violated. Included is a resource list for legal help and emergency numbers for the Department of Buildings in New York City and the surrounding boroughs. PMID:11365813

  16. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela ?igu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  17. Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan

    OpenAIRE

    Shafiq, Yasir; Shafique, Imran; Din, Muhammad Saadat; Cheema, Khaliq Ur Rehman

    2013-01-01

    The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SERF...

  18. Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective

    OpenAIRE

    Olufemi Daniel Durodola; Caleb Abiodun Ayedun; Ayotunde Olawande Oni

    2012-01-01

    A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their ge...

  19. A Decision Problem of Hotels on Setting Online-Exclusive-Rooms in E-Commerce Age

    OpenAIRE

    Liang Xu; Xiaoyan Xu

    2014-01-01

    Due to the rapid development of information technology, customers’ consumption pattern in hotel industry has dramatically changed, and many people book rooms through some professional online platforms. Hotel managers need to redesign their sale channel structures by incorporating online platforms, in order to increase profit. This paper focuses on a revenue maximization problem for a hotel which cooperates with an online platform. Two cooperating forms are investigated ...

  20. PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X)

    OpenAIRE

    Iwan Vanany; Dian Tanukhidah

    2004-01-01

    This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder...

  1. Developing a price management decision support system for hotel brokers using free and open source tools

    OpenAIRE

    Kisilevich, Slava; Keim, Daniel; Byshko, Roman; Tsibelman, Michael; Rokach, Lior

    2011-01-01

    In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for travel businesses or end customers. In order to conclude a profitable contract, a contract manager should...

  2. Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels

    OpenAIRE

    Olufemi Daniel Durodola; Samuel Adesiyan Oloyede

    2011-01-01

    A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical ass...

  3. Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers

    OpenAIRE

    Pardis Mohajerani; Alireza Miremadi

    2013-01-01

    One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study cus...

  4. Energy Auditing and Efficiency in a Chain Hotel : the Case of Scandic, Järva Krog

    OpenAIRE

    Simanic, Branko

    2011-01-01

      Energy efficiency and conservation measures in hotels is an area of research at the Department of Energy Technology, Royal Institute of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildi...

  5. Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung

    OpenAIRE

    Reza Ashari Nasution; Andika Wiradiputra

    2010-01-01

    In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because t...

  6. WHERE IS THE VALUE IN GREENING YOUR BRAND? AN ANALYSIS OF THE CANADIAN HOTEL INDUSTRY

    OpenAIRE

    Bedlington, Emma

    2009-01-01

    This paper assesses the potential for a green hotel brand in the Canadian market, given the current industry trend towards environmentally friendly operations. To begin, an industry analysis of the competitive landscape is performed with a focus on the luxury hotel segment. A discussion of the key players in the Canadian market provides further context. The paper continues by analyzing the consumer decision process within the hotel industry, in conjunction with green consumer behaviour. Final...

  7. Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop

    OpenAIRE

    Jayne M. Rogerson

    2014-01-01

    The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently le...

  8. The economics of quality :an empirical study of the hotel industry

    OpenAIRE

    Skalpe, Ole

    1998-01-01

    The purpose of this study is to assess the economics of quality. Our main source of information is customer based quality scores and detailed accounting information from more than 500 hotels. These hotels are participants in one of the worlds largest hotel companies. Their strategy is to offer high quality and consistent accommodations. The chain has monitored quality and customer satisfaction for many years. The survey provides bits and pieces of evidence related to the economics of quality....

  9. The power of place: re-negotiating identity in hotel fiction

    OpenAIRE

    Pready, Joanna Elaine

    2009-01-01

    The metropolitan hotel is a rich space for exploration in hotel fiction of the nineteenth and twentieth centuries due to its interesting connection with both the city and the home, and its positive and negative effects on the individual. Using spatial theory as a foundation for understanding how the hotel functions, and drawing on theorists such as Henri Lefebvre, Michel de Certeau, Edward D. Soja, Fredric Jameson, Yi-fu Tuan and David Harvey, this thesis offers an alternative approach to th...

  10. Impact of Service Quality on Customer Satisfaction: A Study of Hotel Industry of Faisalabad, Pakistan

    OpenAIRE

    Khaliq Ur Rehman Cheema

    2013-01-01

    The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SERF...

  11. AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:

    OpenAIRE

    DR. GREGORY DUNN; DR. ERINN TUCKER

    2013-01-01

    This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology acc...

  12. Domestic or International Hotels: The Frontrunner of Service Innovation and Customer Choice in Pakistan

    OpenAIRE

    Ellahi, Abida; Rashid, Abdul

    2010-01-01

    The purpose of this study is to analyze the factors that measure the preferences of customers for domestic and international hotels operating in Pakistan. A questionnaire derived from previous studies was completed by 200 hotel-customers in Pakistan. Data is analyzed using SPSS software by employing factor analysis with VERIMEX rotation and multiple regressions The results indicate that international hotels have more attributes and are preferred by customers as compare to domestic ho...

  13. A comparative study of customer-based brand equity across selected South African hotels

    OpenAIRE

    Nel, J.D.W.; North, Ernest J.; Myburg, T.; Hern, L.

    2009-01-01

    There is an increasing emphasis on building and maintaining brand equity as the primary driver of success for service organisations, such as holiday resorts and hotels. Limited research on customer-based brand equity within the South African hotel context has been conducted. This study examined the dimensions of brand equity and compared the differential effect that they had on brands within three hotel categories (low, medium and high priced) in South Africa. Convenience sampl...

  14. THE USE OF REVENUE MANAGMENT IN HOTEL ACCOMMODATION INDUSTRY IN EASTERN FINLAND

    OpenAIRE

    Ahonen, Minna

    2011-01-01

    This research was done partly since the continuing building of new hotels makes the competition fiercer between hotels and there are more choices for the consumer. Furthermore there is a constant increase of special offers which in turn increases the competition. However, there are increases also in distribution channels which give in the same time managers a challenge to choose between the distribution channels suppliers. The purpose of this research was to find out how the hotels are using ...

  15. Hygiene of Touristic Hotel Kitchens: The Case in Adiyaman, SE Turkey

    OpenAIRE

    Fatma Hepsag; Cigdem Sabbag

    2011-01-01

    The need of hygiene education along with hygiene quality of kitchens at four Tourism Ministry licensed touristic hotels in Adiyaman, SE Turkey was determined. The evaluation is undertaken via interviews with 25 kitchen staff of the three and four star hotels. Majority of the kitchen staff (68%) did not receive training on hygiene before employment; others had trained on food and personnel hygiene by hotel managers who does not have profession on the subject matter. Due to lack of knowledge on...

  16. Social Media and eCRM as a Prerequisite for Hotel Success

    OpenAIRE

    Boris Milovi?

    2012-01-01

    Development of information and communication technology (ICT) has enabled the development of electronic customer relations (eCRM) as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of...

  17. Security issues affecting occupational safety of receptionists in Helsinki city centre hotels

    OpenAIRE

    Hämäläinen, Ann-Mari

    2013-01-01

    Safety in tourism is more and more under discussion as restlessness has increased worldwide. Hotel as a working environment is exceptionally challenging as it needs to be accessible 24 hours a day. The aim of this thesis is to identify the main factors and threats affecting hotel receptionists’ employee safety. Improvement suggestions to improve safety are drawn based on the results of the research. The research was limited to Helsinki city centre hotels. The research data was collect...

  18. Application of Hotelling’s T2 charts in monitoring quality parameters in a drinking water supply system

    International Nuclear Information System (INIS)

    In water supply systems with distribution networkthe most critical aspects of control and Monitoring of water quality, which generates crises system, are the effects of cross-contamination originated by the network typology. The classics of control of quality systems through the application of Shewhart charts are generally difficult to manage in real time due to the high number of charts that must be completed and evaluated. As an alternative to the traditional control systems with Shewhart charts, this study aimed to apply a simplified methodology of a monitoring plan quality parameters in a drinking water distribution, by applying Hotelling’s T2 charts and supplemented with Shewhart charts with Bonferroni limits system, whenever instabilities with processes were detected

  19. Application of Hotelling’s T{sup 2} charts in monitoring quality parameters in a drinking water supply system

    Energy Technology Data Exchange (ETDEWEB)

    Costa, Mafalda T., E-mail: mafaldatcosta@gmail.com [UAberta, Portugal and Ministry of Economy, Portuguese Government (Canada); Carolino, Elisabete, E-mail: lizcarolino@gmail.com [ESTeSL-IPL, Research Group Environment and Health of ESTeSL-IPL (Portugal); Oliveira, Teresa A., E-mail: teresa.oliveira@uab.pt [DCeT - Universidade Aberta, and Center of Statistics and Applications of University of Lisbon (Portugal)

    2015-03-10

    In water supply systems with distribution networkthe most critical aspects of control and Monitoring of water quality, which generates crises system, are the effects of cross-contamination originated by the network typology. The classics of control of quality systems through the application of Shewhart charts are generally difficult to manage in real time due to the high number of charts that must be completed and evaluated. As an alternative to the traditional control systems with Shewhart charts, this study aimed to apply a simplified methodology of a monitoring plan quality parameters in a drinking water distribution, by applying Hotelling’s T{sup 2} charts and supplemented with Shewhart charts with Bonferroni limits system, whenever instabilities with processes were detected.

  20. ACCIDENTES SUFRIDOS EN EL HOTEL CUANDO EL TRABAJADOR SE ENCUENTRA "EN MISIÓN" / ACCIDENTS SUFFERED BYA CASUALWORKER INA HOTEL

    Scientific Electronic Library Online (English)

    Eduardo Enrique, ITALÉNS I VISCONTI.

    2015-01-01

    Full Text Available RESUMEN: La Sentencia que ocupará las siguientes páginas resuelve el caso de un trabajador que es enviado por una empresa aTel Aviv para realizar unas labores de carpintería para la nueva apertura de una tienda del Grupo Inditex en dicha ciudad. Estando en el hotel sufrió un ictus isquémico del que [...] se derivó una incapacidad permanente. Se debate el carácter laboral o no de esta contingencia. Abstract in english ABSTRACT:The Court ruling that we are analyzing decides the case of a worker who was sent by his employer to Tel Aviv in order to do some carpentry work for the new Grupo Inditex's magasin in that city.When the employee was at the hotel, he suffered an ischaemic stroke and, eventually, a permanent d [...] isability. It argues with the labour character or not of this legal matter.

  1. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    OpenAIRE

    Andreea MARIN-PANTELESCU; Laura Cristina MANIU

    2012-01-01

    The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for...

  2. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Olimpia State

    2014-11-01

    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  3. Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena / Differences between the E-mail Response Capability of Independent and Chain Hotels

    Scientific Electronic Library Online (English)

    Patricia, Dominguez; Stéphanie, Richert; Raúl, Castro.

    2006-03-01

    Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los c [...] lientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado) y la calidad de respuesta (contestación a las necesidades de información solicitadas). Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio. Abstract in english The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential c [...] lients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered) and the quality of the answer (answer to the asked for necessities of information). The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

  4. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures ---From Spatio-Temporal Dependence of Hotel Availability---

    Science.gov (United States)

    Sato, A.

    This paper investigates the impact of the Great Japan Earthquake(and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

  5. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability

    CERN Document Server

    Sato, Aki-Hiro

    2012-01-01

    This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

  6. CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE

    Directory of Open Access Journals (Sweden)

    Abdul Alem Mohammed

    2012-01-01

    Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

  7. EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING

    Scientific Electronic Library Online (English)

    Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

    2010-12-01

    Full Text Available Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

  8. EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL

    Directory of Open Access Journals (Sweden)

    Giovanni Franco

    2010-12-01

    Full Text Available n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización.Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamento de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização.In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non-renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

  9. UK ignores treaty obligations

    International Nuclear Information System (INIS)

    A detailed critique is offered of United Kingdom (UK) political policy with respect to the Non-Proliferation Treaty, an interim agreement valid while nuclear disarmament was supposed to occur, by a representative of Greenpeace, the anti-nuclear campaigning group. The author argues that the civil and military nuclear programmes are still firmly linked, and emphasises his opinions by quoting examples of how UK politicians have broken treaty obligations in order to pursue their own political, and in some cases financial, goals. It is argued that the treaty has failed to force nuclear countries to disarm because of its promoted civil nuclear power programmes. (U.K.)

  10. Hotel companies and corporate environmentalism / Empresas hoteleiras e ambientalismo empresarial

    Scientific Electronic Library Online (English)

    Paul, Reynolds.

    Full Text Available Os hotéis consomem uma grande quantidade de recursos na forma de energia e de água, e muitos hotéis são construídos em ambientes frágeis. Apesar do forte interesse na sustentabilidade ambiental, as empresas hoteleiras têm uma relação difícil com o compromisso de, por um lado, garantir credenciais am [...] bientais e ao mesmo tempo agradar aos seus clientes e manter a vantagem competitiva. Como é que as empresas hoteleiras concebem e gerem as suas estratégias no seu relacionamento com o meio ambiente natural? Quais são os fatores que influenciam a sua escolha? Este documento identifica quatro antecedentes importantes para o ambientalismo empresarial e analisa-os no quadro político/económico delimitado pela teoria dos stakeholders. O surgimento das questões ambientais e as implicações para a estratégia são debatidas, assim como as implicações teóricas e práticas de integração das questões ambientais nas estratégias das empresas. Abstract in english Hotels consume a huge amount of resources in the way of energy and water, and many are built in fragile environments. Despite the strong interest in environmental sustainability, hotel companies have an uneasy relationship with trying to ensure green credentials while pleasing their customers and ma [...] intaining competitive advantage. How do hotel companies devise and manage their strategies in their relationship with the natural environment? What are the factors that influence their choice? This paper identifies four important antecedents to corporate environmentalism and examines them within political/economic framework bounded by stakeholder theory. The emergence of environmental issues and the implications for strategy are debated and the theoretical and practical implications of integrating environmental issues into corporate strategies are discussed.

  11. Improving the profitability with the tools of revenue management : a development plan for the Copthorne Hotel Hanover

    OpenAIRE

    Makkonen, Elina

    2010-01-01

    The aim of this thesis was to analyze revenue management at the Copthorne Hotel Hanover in Germany, and based on that, conduct a development plan. The goal was to improve the profitability with the tools of revenue management. The theoretical base for the thesis was collected from hotel management literature, Internet, and from the hotel's own material. In addition, other important information sources were the author’s personal experience and the interviews with the hotel's employees to g...

  12. Feasibility Study for Hotel/Motel Career Program for Harper College. Volume XIX, No. 1.

    Science.gov (United States)

    Lucas, John A.; And Others

    In spring 1990, a study was conducted at William Rainey Harper College (WRHC) to determine the feasibility of adding a career program in Hotel/Motel Management (HMM) to the current Food Service Program. Surveys were sent to 53 hotels and motels in the WRHC service area to determine employment demands that would affect the hiring of graduates of…

  13. A Trip to the Statler Hilton Hotel. The Special Education Curriculum Series.

    Science.gov (United States)

    Kendall, Muriel

    A program designed for high school level work-study classes for students of limited mental ability presents specific curriculum methods and materials to teach information regarding positions available in the hotel industry. A field trip tour of the Boston Statler Hilton Hotel if the focal activity of the unit, and is accompanied by a history of…

  14. Yield Management in the French hotel business: An assessment of the importance of the human factor

    OpenAIRE

    Noureddine Selmi; Raphaël Dornier

    2011-01-01

    Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

  15. 76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...

    Science.gov (United States)

    2011-11-09

    ...SECURITY Federal Emergency Management Agency [Docket ID FEMA-2011-0032...Comment Request, Federal Hotel and Motel Fire Safety...Federal Emergency Management Agency, DHS. ACTION...FEMA-Information-Collections-Management@dhs.gov. SUPPLEMENTARY...and maintain a list of hotels, motels, and...

  16. Human Resource Development in the Irish Hotel Industry: The Case of the Small Firm.

    Science.gov (United States)

    Nolan, Clara

    2002-01-01

    A profile of small businesses in the Irish hotel industry shows that all claim to believe in human resource development but few practice it. Small hotels favor informal, specific job training focused on solution of immediate problems rather than long-term development. (Contains 119 references.) (SK)

  17. What Makes Hotel Expatriates Remain in Their Overseas Assignments: A Grounded Theory Study

    Science.gov (United States)

    Ho, Zoe Ju-Yu

    2012-01-01

    In this study the researcher uses a qualitative research design to discover what makes hotel expatriates remain in their overseas assignments. In-depth interviews, participant observations, and personal documents are used as data collection methods. Four hotel expatriates are recruited as participants of the study. The collected interview…

  18. Parameters for an Effective Entrepreneurial, Regional, Hotel/Restaurant Management Training Program in Manitoba, Canada.

    Science.gov (United States)

    Rossing, Rainer C.

    Owners or managers of 34 small and medium-sized hotels and restaurants in the Assiniboine Community College area were interviewed to acquire information for an entrepreneurial, regional hotel and restaurant (H/R) management training program in Manitoba. A literature review revealed the following: employability, vocational technical, and business…

  19. CAREER TRAINING IN HOTEL AND RESTAURANT OPERATION...AT CITY COLLEGE OF SAN FRANCISCO.

    Science.gov (United States)

    BATMALE, LOUIS F.; MULLANY, GEORGE G.

    THE HOTEL AND RESTAURANT PROGRAM, ONE OF 35 SEMIPROFESSIONAL TRAINING PROGRAMS AT CITY COLLEGE OF SAN FRANCISCO, COMBINES GENERAL EDUCATION, RELATED BUSINESS INSTRUCTION, HOTEL AND RESTAURANT CLASSES, FOOD PREPARATION AND SERVICE TRAINING, AND WORK EXPERIENCE. THIS DESCRIPTION OF THE PROGRAM INCLUDES (1) PURPOSES AND OBJECTIVES, (2) CURRICULUM,…

  20. Hotel and Restaurant Management; A Bibliography of Books and Audio-Visual Materials.

    Science.gov (United States)

    Malkames, James P.; And Others

    This bibliography represents a collection of 1,300 book volumes and audiovisual materials collected by the Luzerne County Community College Library in support of the college's Hotel and Restaurant Management curriculum. It covers such diverse topics as advertising, business practices, decoration, nutrition, hotel law, insurance landscaping, health…

  1. Una metodología para analizar la relación costo-volumen-utilidades en los hoteles

    Directory of Open Access Journals (Sweden)

    José Manuel Enrique Marsano Delgado

    2006-11-01

    Full Text Available El artículo desarrolla una metodología que permite a los hoteles medir económica y financieramente sus diferentes puntos de equilibrio, usando la teoría del costo-volumen-utilidad. Los hoteles dependen de variables exógenas diferentes, siendo la principal el flujo turístico, variable que al mismo tiempo depende de otras de igual naturaleza.

  2. Communication Sufficiency Level of the Hotel Staff: A Research in Gaziantep Region

    Directory of Open Access Journals (Sweden)

    At?nç Olcay

    2014-03-01

    Full Text Available To attain customer satisfaction at the offered product and services to customers are leading activity which increase profit rates in hotel enterprises. The level of employees’ communication competence with customers is one of the important activity which cause customer satisfaction at hotel prises. The aim of this study was to evaluate hotel employees communication competence by the hotel customers who have gotton higher education and also to identify whether do customers’ gender higher education level and occupation any effect of the evaluation of employees level of communication competence.To perform of this aim, the questionnaire form was filled out to 400 hotel customers who stayed at 7 different hotels at Gaziantep region. According to the result, the communication competence level of employees was found as good, while customers gender and higher education level did not have any effect to evaluate employees level of communication competence at the hotel enterprises. However, It was found that customers’ occupation was an effect to evaluate employees level of communication competence by the hotel customers.

  3. CRITERIA OF THE ESTIMATION OF ADVERTISING EFFICIENCY AT THE ENTERPRISES OF THE HOTEL COMPLEX

    Directory of Open Access Journals (Sweden)

    A.V. Khainovskaya

    2014-08-01

    Full Text Available In the present article the analysis of criteria and advertizing indicators, the description of the purposes and problems, definitionof influence of advertizing on economic efficiency of the enterprises in hotel sphere, on an example of one of hotels of the city of Rostovon-Don is carried out.

  4. Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?

    Science.gov (United States)

    Aluri, Ajay Kumar

    2012-01-01

    In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

  5. The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages

    Science.gov (United States)

    Leung, Xi Yu

    2012-01-01

    In the hotel industry, social media marketing has become a new trend hoteliers are chasing and an increasing number of hotels are using social media to promote their business. However, the marketing effectiveness of social media is still a big challenge in both academic and business world. Since social media marketing is totally different from…

  6. UK victims of trafficking

    Directory of Open Access Journals (Sweden)

    Bob Burgoyne

    2006-05-01

    Full Text Available Analysis of court cases shows how hard it is forvictims of trafficking to win the right to remain in the UK. Case law is inconsistent and more research and data collection are urgently needed.

  7. Reforma y modernización del Hotel Alfonso XIII de Sevilla, España

    Directory of Open Access Journals (Sweden)

    Castellón, Carlos Ricardo

    1979-11-01

    Full Text Available This article describes the careful remodeling work of this hotel — a part of the city's history since it was opened in 1926 — a general improvement aimed at making this facility a model in its class, a beautiful building fitted with all the amenities becoming its high luxury classification, a category shared with very few hotels in the country. Special attention has been given to the repair of roofs and walls, renewal of exterior fenestration, grills, artistic glazed tiling, dadoes, coffered ceilings, lamps, floor construction in the banquet hall, plumbing, electric system, air conditioned and providing adequate services. A new magnificent, roomy suite has been incorporated, as well as new classy bathrooms, gardens, roofed car park, and 800 m3 water tank, a bar, a breakfast coffee room, a restaurant in the half-basement with accesses from the inside and the outside, fountains, etc. The refined taste of the architect, the highly specialized work of the contractor and the participation of the qualified Sevillian craftsmen, have all contributed to the neat detailing of the facility and to the highly successful final result.

    Se describe en el articulo la cuidadosa reforma de este Hotel —parte de la Historia de la ciudad, desde su inauguración, en 1926— con la consiguiente modernización general, al objeto de convertirlo en una instalación ejemplar, de gran belleza y dotada de todo el confort que requiere su categoría de gran lujo, condición que comparte con muy pocos hoteles del País. Se ha dedicado especial atención a la consolidación de la cubierta y tabiquería; renovación de la carpintería exterior, verjas, azulejos, zócalos, artesonados, lámparas, forjado del comedor de banquetes, instalaciones de fontanería, electricidad y aire acondicionado; servicios adecuados, etcétera. Se han creado: una magnifica y espaciosa suite, baños de categoría, jardinería, estacionamientos cubiertos, un aljibe de 800 m3, bar, cafetería de desayunos, un restaurante en el semisótano —de uso exterior e interior—, fuentes... El gusto esmerado del arquitecto, el trabajo altamente especializado de la empresa constructora y la aportación de la más depurada artesanía sevillana, han contribuido a un perfecto acabado y a un resultado final de excepción.

  8. SOCIAL MEDIA MARKETING ON THE EXAMPLE OF KRUUNUPUISTO HOTEL

    OpenAIRE

    Sopnev, Pavel

    2014-01-01

    The main objective of the research was to create a fully-working product, which is a group in social network, which may be used for promotion and increasing of brand awareness. The research was based on my own expe- rience obtained during the moderation of beta-version of group “Kruunupuisto Hotel” in one of the most popu- lar social networks in Russia – Odnoklassniki.ru The study consists of historical background of marketing, description of social media marketing(abbreviation SMM some...

  9. Optical Implementation Of The Hotelling Trace Criterion For Image Classification

    Science.gov (United States)

    Gu, Zu-Han; Lee, Sing H.

    1984-12-01

    The Hotelling trace criterion (HTC) is useful for feature extraction so that multiclasses of statistical images can be separated by maximizing the between-class differences while minimizing the within-class variations. Optical implementation of the HTC has been successful by utilizing computer-generated spatial filters and a coded-phase processor. A simplified method of calculating the HTC discriminant functions from large-dimensional images by a small computer is also described. This method is useful when the within-class variation can be approximated by a covariance matrix of low rank.

  10. ELABORATION OF THE SUPERSTRUCTURE OF THE BULGARIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Tanya Dabeva

    2010-12-01

    Full Text Available The purpose of the paper is to suggest some terms of reference for the elaboration of the superstructure of the Bulgarian hotel industry. The suggestions are based on the analysis of the superstructure at present. Its capacity, main types of accommodation establishments and their distribution by categories and territory are examined. An analysis is made of some resulting indices such as overnight stays and average stay. The main positive, respectively negative features of the superstructure have been analyzed. Concrete terms of reference have been given in order to overcome the problems specified.

  11. Solar cooling system performance, Frenchman's Reef Hotel, Virgin Islands

    Science.gov (United States)

    Harber, H.

    1981-01-01

    The operational and thermal performance of a variety of solar systems are described. The Solar Cooling System was installed in a hotel at St. Thomas, U. S. Virgin Islands. The system consists of the evacuated glass tube collectors, two 2500 gallon tanks, pumps, computerized controller, a large solar optimized industrial sized lithium bromide absorption chiller, and associated plumbing. Solar heated water is pumped through the system to the designed public areas such as lobby, lounges, restaurant and hallways. Auxiliary heat is provided by steam and a heat exchanger to supplement the solar heat.

  12. Assessing Business Opportunities for Initial Hotel Concept in Imatra Region

    OpenAIRE

    Guskova, Margarita

    2012-01-01

    Launch of a new company has always been considered as a challenge. In order to respond to this challenge, an entrepreneurial team should start their business from the right angle. The purpose of this thesis is to outline the initial steps of business concept development in tourism industry. Readers will get acquainted with the necessary preparatory issues that precede work on company’s business plan. A new hotel concept located in the town of Imatra was chosen to be the case for this thesis. ...

  13. Hotel industry, sustainability and certification: a bibliometric study

    Directory of Open Access Journals (Sweden)

    Jaqueline Kropf Esteves de Matos

    2014-08-01

    Full Text Available Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism, NBR 15401 and certification in sustainability, the configuration of the state of the art on the subject in question.

  14. Grand Hotel: Portrayal of Women in Golden Age Hollywood

    OpenAIRE

    Dan

    2014-01-01

    1930s is defined by many scholars as the golden age of Hollywood. Women’s roles were changing along with the social transformations. Film became a powerful tool to portray women’s images. This paper analyzes women’s images on screen in 1930s using Grand Hotel (1932) as an example, as well as some other representative films, aiming to explain how and why women were portrayed in certain ways on screen in golden age Hollywood. It interweaves key principles and methodologies including feminist th...

  15. The Correlation between the Number of Tourists and the Number of Nights Spent in the Hotel – Analysis Indicator of Hotel Business Efficiency

    Directory of Open Access Journals (Sweden)

    Despa Radu

    2010-03-01

    Full Text Available The aim of a travel agency reorientation was to create tourist packages for tourism business. Consequently, the travel agency intended to study the image of a hotel "H" in Bucharest Romania, regarding its tourism activity effectiveness, considering that the hotel is subject to a law of general objectives for improving efficiency. The tourist activity is considered to be independent and this activity, and in particular the tourist movement, are reflected by the evolution of two indicators: the number of tourists’ arrivals and the number of nights spent in the hotel, these having a significant impact on the efficiency. The analysis of business efficiency based on the correlation between the number of tourists who come to the hotel and the number of nights spent, is the best way of getting ahead of results and achieving an appropriate level of tourists.

  16. Dorint Hotel supports the local cycle wase management. Climate friendly energy supply for established existing buildings; Dorint Hotel stuetzt lokale Kreislaufwirtschaft. Klimafreundliche Energieversorgung fuer arrivierten Bestandsbau

    Energy Technology Data Exchange (ETDEWEB)

    Lennartz, Marc Wilhelm

    2013-02-01

    In the Eifel region, two different partners have found each other in the course of the energy policy turnaround: Hotel industry and agriculture. A agricultural consortium has taken over the maintenance of a hotel complex with a cogeneration of heat and power. Thus, the oil-fired central heating was replaced by a combined heat and power system. The trendsetting solution presents possibilities of a decentralized energy supply in rural areas and opens up new perspectives in the primary sector.

  17. What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients

    OpenAIRE

    Zygourakis, Corinna C.; John D. Rolston; Treadway, James; Chang, Susan; Kliot, Michel

    2014-01-01

    Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfactio...

  18. WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES

    Directory of Open Access Journals (Sweden)

    Muchazondida Mkono

    2012-11-01

    Full Text Available Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially with regard to undertaking further study. For the industry there is need to institutionalise policies and structures that are more “woman-friendly”. However, cultural norms and values pose a major challenge for the change process. Further, women should take responsibility for their own careers. They could strengthen their promotion chances by undertaking postgraduate business leadership courses at esteemed institutions, and by being more assertive of their capabilities. The research focuses on Zimbabwean female hotel managers, whose career ambitions, progression tactics and challenges have not yet been documented.

  19. Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise

    Directory of Open Access Journals (Sweden)

    Yan ZHANG

    2006-12-01

    Full Text Available
    How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
    Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
    Résumé: De nos jours, comment défendre la clientèle devient un sujet important pour l’ existence t le développement du restaurant. Ce texte recherche que la théorie et le sens réel sur la cultivation de la clientèle dans un restaurant, et il propose aussi des conseils réalisables à propos d’ élever les clients pour la restauration.
    Mots-Clés: la restauration, la satisfaction de la clientele,la fidélitéde la clientèle

  20. Analysis of the customer satisfaction of the hotel products in Bulgaria

    Directory of Open Access Journals (Sweden)

    Kyurova V. V.

    2015-05-01

    Full Text Available One of the most important conditions for the right choice of a marketing policy of the hotel businesses is the availability of accurate studies, analyzes and forecasts about the changes of consumer demands, the competitive environment and the situation on the market of hotel products. Moreover, research on tourist motivation about the choice of hotel products and the factors shaping consumer preferences are important criteria to achieve a balance between supply and demand of these products. In this context, the objective of the study is to reveal the peculiarities of consumer behavior in the field of hotel business by setting a consumer profile, determine the motives for the choice of hotel products and the level of consumer satisfaction when using these products.

  1. Energetic management at the Hotel Nido del Halcon, Uvita Puntarenas, based on the ISO standard 50001

    International Nuclear Information System (INIS)

    An energetic management system is designed at the Hotel Nido del Halcon located in Uvita Pacifico Sur of Costa Rica, based on the ISO standard 50001. The electric power consumption of the hotel is studied by an energy audit. The energy audit and consumption history supplied by the Instituto Costarricense de Electricidad (ICE) have determined as critical areas of energy consumption: the refrigeration room, the restaurant, the principal rooms, laundry and pumping systems of the hotel. Mechanical systems more efficient are designed to substitute equipments of higher consumption in daily operation of the Hotel Nido del Halcon. Renewable energy sources are investigated to be taken advantage at the hotel, with the objective of a possible integration into the Plan de Generacion Distribuida of the ICE. An economic analysis of the proposals is performed to optimize the use of energy, as well as relevant and economically feasible recommendations to be implemented immediately

  2. Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers

    Directory of Open Access Journals (Sweden)

    Pardis Mohajerani

    2013-09-01

    Full Text Available One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study customer satisfaction from two main perspectives of customers and hotel managers and explaining whether there is a significant difference in customers and hotel managers perceptions of customer satisfaction or not and what role customer satisfaction factors such as perceived quality, perceived value, image and customer’s expectations have in making these differences. Finally, the third objective is to find out whether there is a significant difference between male satisfaction and female satisfaction or not.

  3. Pengaruh Tingkat Hunian Pada Keputusan Investasi Proyek Hotel Santika Gubeng Surabaya

    Directory of Open Access Journals (Sweden)

    Agin Abduh Khaer

    2012-09-01

    Full Text Available Meningkatnya  jumlah pembangunan hotel di Surabaya menyebabkan kekhawatiran terhadap tingkat hunian kamar hotel (okupansi yang ada bias berkurang secara drastis. Untuk itu diperlukan sebuah analisa investasi mengenai tingkat okupansi agar bias diketahui perubahan tingkat okupansi hotel yang terjadi sehingga diketahui kelayakannya. Hotel SantikaGubeng yang berada di Jalan Raya Gubeng yang mempunyai luas bangunan 14.0002 nantinya akan menjadi sebuah parameter dalam pengkajian perubahan tingkat okupansi hotel di Surabaya dan juga dianalisa dari segi pasar dan finansialnya sehingga bias dikatakan layak dari segi pasar dan layak dari segi finansial. Hasil dari penelitian ini adalah metode peramalan yang terbaik dan juga diketahui rata-rata okupansi selama masa investasi sebesar 42% dengan NPV sebesar Rp.47.748.182.982 dan IRR 16% dan dikatakan layak untuk dibangun. Sedangkan dari analisa tingkat okupansi diketahui bahwa sampai NPV mendekati =0, okupansi yang terjadi sekitar.

  4. What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients.

    Science.gov (United States)

    Zygourakis, Corinna C; Rolston, John D; Treadway, James; Chang, Susan; Kliot, Michel

    2014-01-01

    Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfaction. But there has been incredibly little cross-fertilization between the hotel and hospital industries. In this paper, we first consider the changes in the healthcare system that are forcing hospitals to become more concerned with patient satisfaction. We discuss the similarities and differences between the hotel and hospital industries, and then outline several of the unique challenges that neurosurgeons face in taking care of patients and increasing their comfort. We cite specific lessons from the hotel industry that can be applied to patients' preadmission, check-in, hospital stay, discharge planning, and poststay experiences. We believe that hospitals can and should leverage the successful advances within the hotel industry to improve patient satisfaction, without having to repeat identical research or market experimentation. We hope this will lead to rapid improvements in patient experiences and overall wellbeing. PMID:24818061

  5. Methodological Aspects of Strategic Management of Financial Risks during Construction of Hotel Business Objects

    Directory of Open Access Journals (Sweden)

    Elena A. Dzhandzhugazova

    2015-06-01

    Full Text Available The article substantiates the actuality of strategic management of financial risks during construction of hotel business objects. Two main strategies of hotel business development are described: strategy of geographical expansion, based on the active entering the new markets by means of starting the larger number of standard hotels, and focused geographical strategy which supposes lower growth rates, as the growth is achieved by means of increasing the number of hotels with unique and first-class service and unmatched atmosphere. Financial risks are viewed in the article as many-aspect notion, depending on multiple factors of external and internal environment of a hotel enterprise. It is substantiated that formation of financial and economic model of risks management should be based on a complex approach to the analysis of the environment of organization functioning. At that, a special attention in these models should be paid to the risks related to financing of investment projects and evaluation of their cost. The authors offer and describe the strategy of hotel business development with implementation of targeted function of management – cost increase. This model allows determining the directions of hotel business cost increase and finding the main vector of development. The showed results of research supplement the existing approaches to strategic management in hotel business and stipulate the formation of methodological instrumentarium which allows minimizing financial risks during construction of hotel business objects. Implementation of well-balanced model of the structure of sources for financing hotel business enterprises will allow determining risks at the stage of construction, evaluating their significance, and developing timely measures for their minimization and liquidation.

  6. Computer Marketing Analysis of the Consumer Preferences in the Hotel Service Business

    Directory of Open Access Journals (Sweden)

    N. V. Popova

    2011-06-01

    Full Text Available The world economy globalization, the international trade and corporation increase the development processes of the hotel service business both in Ukraine and in the Kharkiv region. Therefore the creation of a qualitatively new hotel business directed to the hotel service business consumer is of great importance. It requires the market situation analysis and a science-based strategy of its development.Marketing research of the hotel clients’ characters and preferences became a basis for strategic prospective of the Kharkiv hotel service business development. The research sample was formed among clients at random; however the preference was given to foreign clients. The sample volume was 205 people that correspond to a typical sample size for a special research with a small number of subgroups.The Kharkiv development prospects as a business centre and also as a city receiving EURO-2012 favor the development of the hotel service business. However the threat is in a long term of the projects recoupment, huge investments, the problem of terms and quantity of licensing documents. Therefore implementation of the complex public policy directed at the support and development of the national hotel business is important.It is reasonable to attract western managers, to use modern technologies of management, franchising, ways of brand promotion, advanced information technologies development and Internet-sales for improving hotel service. The development of qualitative national networks on the basis of regional operators and the use of the world achievements in this field are prospective too. It is also necessary to attract western investors the hotel complex building that is a part of the world chain that will create new workplaces, improve the staff professionalism and develop the competitive environment, stimulating the growth of the qualitative level of the hotel service business.

  7. Indoor radon levels in selected hot spring hotels in Guangdong, China

    International Nuclear Information System (INIS)

    Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L-1 in the hot spring water and 17.2-190.9 Bq m-3 in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10-4 to 5.0x10-3. Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation

  8. Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC

    Directory of Open Access Journals (Sweden)

    Éverton Luís Pellizzaro de Lorenzi Cancellier

    2011-10-01

    Full Text Available A cidade de Balneário Camboriú desponta como uma grande destinação turística nacional visitada por milhares de turistas todos os anos e sua hotelaria destaca-se no cenário da economia da região. Para a captação da demanda, um dos desafios dos empreendimentos hoteleiros é equilibrar o uso de diferentes modalidades de canais de distribuição, que variam de diretos a indiretos. Utilizando a abordagem de estudo de caso, este trabalho teve como objetivo analisar o uso de canais de distribuição na hotelaria identificando as vantagens e desvantagens percebidas em cada modalidade. De caráter qualitativo e exploratório, os procedimentos de coleta de dados envolveram a realização de entrevistas semi-estruturadas com o principal dirigente do empreendimento. Os resultados mostram a utilização de canais de distribuição diretos e indiretos e a utilização da internet como ferramenta de marketing na comercialização dos serviços do hotel. Normal 0 21 false false false PT-BR X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The city of Balneário Camboriu has become a major national tourist destination visited by thousands of tourists every year and its hotel net stands out in the region's economy. This study aimed at showing how the local hotel network is using the different marketing channels. This is a qualitative and exploratory research, whose methodological procedures were the application of a semi-structured questionnaire supplemented by review of literature. The results show the use of distribution channels and the direct and indirect use of the Internet as a great marketing tool in commercializing the services of the hotel, because of the ease of electronic access nowadays, the Internet has become a major marketing tool for the tourist market.

  9. A CRITICISM OF THE MEMORANDUM SUBMITTED TO PARIS CONFERENCE BY THE TRABZON METROPOLITAN HRISANTOS TRABZON METROPOL?T? HR?SANTOS’UN PAR?S KONFERANSI’NA SUNDU?U MUHTIRANIN TENK?D?

    Directory of Open Access Journals (Sweden)

    Veysel USTA

    2011-06-01

    Full Text Available Signing the temporary Armistice of Montreux, the Ottoman Empire quit the WWI. In the Paris Peace Conference, January 18 1919, the Allies initiated negotiations for a permanent peace treaty to be signed by the defeated countries including the Ottoman Empire. To take advantage of this, the Ottoman non-moslem minorities sent their representatives to the conference in order to seek political support for their ambitions to declare their independence within the Empire’s territory. One of these representatives was the Trabzon Metropolitan Hrisantos. In his memorandum, he argued political and demographic grounds of the idea of establishing a separate state of the Kingdom of Pontos in the eastern part of the Black Sea. This memorandum was intended to be as one of the basic referential documents for their future plans and activities. Comparing and contrasting it with other more reliable, objective and unbiased documents of that period, this paper deals with the unconformities, distorted and altered information and ideas this memorandum included Osmanl? Devleti 30 Ekim 1918’de imzalad??? geçici ate?kes antla?mas? Mondros Mütarekesi ile I. Dünya Sava??ndan çekilmi?ti. ?tilaf Devletleri 18 Ocak 1919 tarihinde toplanan Paris Konferans? ile Osmanl? Devleti’nin de içinde yer ald??? ma?lup devletlerin imzalayacaklar? kal?c? bar?? antla?mas? görü?melerini ba?latm??lard?. Bunu f?rsat bilen Osmanl? gayrimüslimleri harekete geçerek seçtikleri temsilcilerini Paris’e gönderip Osmanl? co?rafyas?nda ba??ms?z devlet kurmak üzere siyasi giri?imlerde bulunmu?lard?. Bunlardan birisi de Do?u Karadeniz bölgesinde Pontus Devleti kurmak için Paris’e gönderilen Trabzon Metropoliti Hrisantos idi. Hrisantos 2 May?s 1919 tarihinde Paris Konferans?na sundu?u bir muht?ra ile Do?u Karadeniz bölgesinde kurulmas?n? istedi?i Pontus Devleti talebinin siyasi ve demografik gerekçelerini olu?turmaya çal??m??t?. Bu muht?ra daha sonra konuya ili?kin yap?lacak yay?nlarda referans olarak kullan?lacak temel belgelerden biri olacakt?r. Bu makalede, Hrisantos’un Paris Konferans?’na sundu?u ve ayn? tarihle yay?mlanan muht?ra ve ekleri de?erlendirilerek burada yer alan veriler dönemin objektif belgeleriyle kar??la?t?r?lm??, hem muht?ran?n kendi içindeki tutars?zl?klar, hem de siyasi beklentiler nedeniyle çarp?t?lm??/tahrif edilmi? veriler ortaya ç?kar?lm??t?r.

  10. Best practices to reduce the accident rate hotel

    Science.gov (United States)

    García Revilla, M. R.; Kahale Carrillo, D. T.

    2014-10-01

    Examining the available databases and existing tourism organizations can conclude that appear studies on accidents and their relationship with other variables. But in our case we want to assess this relationship in the performance of the hotel in relation to lower the accident rate. The Industrial Safety studies analyzing this accident causes (why they happen), their sources (committed activities), their agents (participants work means), its type (how the events occur or develop), all in order to develop prevention. In our case, as accidents happen because people commit wrongful acts or because the equipment, tools, machinery or workplaces are not in proper conditions, the preventive point of view we analyze through the incidence of workplace accidents hotel subsector. The crash occurs because there is a risk, so that adequate control of it would avoid despite individual factors. Absenteeism or absence from work was taken into account first by Dubois in 1977, as he realized the time lost in the nineteenth century due to the long working hours, which included the holidays. Motivation and job satisfaction were the elements that have been most important in the phenomenon of social psychology.

  11. Mental Workload Assessment in a Taiwanese Hotel Chain

    Directory of Open Access Journals (Sweden)

    Yang Wu

    2012-01-01

    Full Text Available Workload assessment is one of the most serious concerns for a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company. To be aware of the workloads of hotel reception clerks, this study applies a workload assessment model to find out the relative workload levels of them, in which subjective subscales are introduced. Based on the data analysis, six reception clerks are classified as have relatively heavy workloads among the twenty-six samples. In addition, this study identifies the factors that the decision maker can focus on in order to effectively reduce the workloads of heavy workload clerks. The advantage of this study is that it provides a practical framework for managers to be more aware of the work situations of employees and thus they can more effectively improve the workload levels of staff and ensure that they provide high quality services, as well as reduce staff turnover.

  12. Influencia del Capital Intelectual en la Competitividad de los Hoteles

    Directory of Open Access Journals (Sweden)

    Jorge Luis Heredia Heredia

    2009-01-01

    Full Text Available El objetivo de la presente investigación es conocer la influencia del capital intelectual en la competitividad de las empresas hoteleras de 1 a 5 estrellas de Aguascalientes, México. La medición del capital intelectual, que es el recurso intangible de las organizaciones contenido en el capital humano, capital estructural y capital relacional que genera competitividad y riqueza presente y futura, se realiza a través de un instrumento tipo Likert de 61 reactivos, cuyos resultados son comparados con la competitividad de los hoteles, medida a través de la rentabilidad por habitación disponible. Los resultados muestran la relación positiva entre el capital intelectual y la competitividad de los hoteles. La información podría ser útil en al menos tres dimensiones: primero, para diseñar los planes estratégicos de las empresas hoteleras; segundo, como apoyo para el diseño de las políticas del sector turismo y, tercero, como base académica para continuar en el desarrollo trabajos sobre el capital intelectual en otro tipo de organizaciones, con el interés de apoyar las decisiones empresariales y las políticas económicas.

  13. Fumar o no fumar, en restoranes, hoteles y cantinas

    Directory of Open Access Journals (Sweden)

    Francisco Javier López-Antuñano

    2002-01-01

    Full Text Available Con el objetivo de revisar la información sobre los efectos adversos de fumar tabaco y de la exposición al humo del tabaco en el ambiente (HTA, se revisó la base de MEDLINE para identificar citas relevantes. Los efectos adversos a la salud, de la exposición al HTA, son daños ocupacionales significativos para los trabajadores de los servicios de alimentación. Se han demostrado altos niveles de sustancias mutagénicas en el aire ambiental de restoranes y en la orina de los trabajadores, así como la exposición al 3-aminofenil, un carcinógeno asociado con la hemoglobina. La mejor manera de proteger a estos trabajadores es reducir el consumo de tabaco en restoranes, hoteles, cantinas y tabernas. En trabajadores de restoranes es evidente el incremento del riesgo de cáncer pulmonar atribuible a la exposición al HTA.A MEDLINE search was conducted to identify relevant references, to review the information on adverse effects of tobacco smoking and environmental tobacco smoke (ETS. Occupational exposure to ETS causes significant damages to food industry workers. High levels of mutagenic substances have been demonstrated in restaurant air as well as in the urine samples from those workers. Exposition to 3-aminophenyl, a hemoglobine-associated carcinogen. The best way to protect these workers is the reduction of tobacco smoking in restaurants, hotels, bars and taverns. In restaurant workers, ETS attributable risk for lung cancer is evident.

  14. ETHICAL APPROACHES AND THEIR APPLICATION IN HOTEL MANAGERS' DECISION MAKING

    Directory of Open Access Journals (Sweden)

    Hatice Güçlü Nergiz

    2011-04-01

    Full Text Available This study aims at evaluating the ethical approaches effective for managers working at hotel business when making decisions. Ethics, in the working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. In the study, the concept of ethics has been examined within theories of ethics, followed by a conceptual framework of making ethical decisions. The scope of the study consists of interviews conducted with 60 managers working in a chain hotel. The interview consists of 5 different scenarios relating to ethical dilemmas. The scenarios are composed of three different ethics approaches (moral justice approach, subjective approach and contract -based theoretical approach. In the analysis of the data, the Manova Analysis was carried out. The results suggest that managers prefer the contract -based theoretical approach more frequently in decision making. It was also found that managers differ in their choice of ethical approaches in terms of the scenarios. This difference is caused by subjective approaches which are used when dealing with problems related to socio-cultural and institutional reputation and ecology.

  15. Milk and dairy products in hotel daily menue

    Directory of Open Access Journals (Sweden)

    Greta Kreši?

    2002-04-01

    Full Text Available The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI for middle aged and elderly guests, both genders. The obtained results indicated that the meals should be balanced according to nutritional principles, because of too high energy share derived from fats (average 47.95% while just about 37.57% of daily energy was from carbohydrates origin. The energy values were much higher than recommendations for both genders, respectively. The energy share from milk and dairy products origin was 11% of total energy what should be considered as a suitable. The most served dairy product was milk while the ice-cream took the second place. It is necessary to increase the yogurt and similar fermented products consumption, especially for the elderly guests. With milk and dairy products consumption males and females fulfill 92% RDA for calcium, and 61.80 % DRI for elderly, respectively.

  16. / Fumar o no fumar, en restoranes, hoteles y cantinas

    Scientific Electronic Library Online (English)

    Francisco Javier, López-Antuñano; Víctor José, Tovar-Guzmán.

    Full Text Available Con el objetivo de revisar la información sobre los efectos adversos de fumar tabaco y de la exposición al humo del tabaco en el ambiente (HTA), se revisó la base de MEDLINE para identificar citas relevantes. Los efectos adversos a la salud, de la exposición al HTA, son daños ocupacionales significa [...] tivos para los trabajadores de los servicios de alimentación. Se han demostrado altos niveles de sustancias mutagénicas en el aire ambiental de restoranes y en la orina de los trabajadores, así como la exposición al 3-aminofenil, un carcinógeno asociado con la hemoglobina. La mejor manera de proteger a estos trabajadores es reducir el consumo de tabaco en restoranes, hoteles, cantinas y tabernas. En trabajadores de restoranes es evidente el incremento del riesgo de cáncer pulmonar atribuible a la exposición al HTA. Abstract in english A MEDLINE search was conducted to identify relevant references, to review the information on adverse effects of tobacco smoking and environmental tobacco smoke (ETS). Occupational exposure to ETS causes significant damages to food industry workers. High levels of mutagenic substances have been demon [...] strated in restaurant air as well as in the urine samples from those workers. Exposition to 3-aminophenyl, a hemoglobine-associated carcinogen. The best way to protect these workers is the reduction of tobacco smoking in restaurants, hotels, bars and taverns. In restaurant workers, ETS attributable risk for lung cancer is evident.

  17. Centro comercial y hotel de lujo en Madrid, España

    Directory of Open Access Journals (Sweden)

    Blein, J.

    1970-11-01

    Full Text Available The project here described occupies a whole square, in an excellent part of the city. The design involves three basic blocks, namely: — large stores, with 4 storeys for public access, and a further four devoted to stores, parking and installations; — office tall building, consisting of 14 storeys, above ground, and others below ground; — luxury hotel, with 9 floor levels above ground. The structure is of reinforced concrete, except the tower, which includes metal columns on the outside. The whole design has a distinguished aspect, and its details have been carefully elaborated, in accord with the intended use and location of the building.El complejo que se describe en este artículo ocupa una manzana completa, en un lugar privilegiado de la capital. Consta de tres cuerpos fundamentales: 1. GRANDES ALMACENES: con 4 plantas para uso público y otras 4 para almacén, aparcamiento e instalaciones. 2. TORRE DE OFICINAS: con 14 plantas sobre la rasante, más las inferiores. 3. HOTEL DE LUJO: con 9 plantas sobre la cota del terreno. La estructura general es de hormigón armado, salvo en la torre, donde se han empleado también pilares metálicos en fachada. Toda la composición y el tratamiento exterior e interior presentan una gran dignidad y nobleza, deducidas de un cuidadoso estudio, como correspondía a la categoría del emplazamiento y al uso de la edificación.

  18. Application of hotelling’s T² control chart for a machining process of the inside diameter of a steel cylinder

    Directory of Open Access Journals (Sweden)

    Elisa Henning

    2014-07-01

    Full Text Available The quality of products and processes has proven to be crucial for companies to compete in the market. Statistical process control enables them to foresee problems in the process, thereby ensuring the quality of manufactured items. This paper aims to present a proposal for monitoring a machining process, with the help of this tool using control charts. This research arose from the need to monitor the rectification process of the inside diameter of a steel cylinder, a component of a product manufactured in a company in southern Brazil. The parameters must follow design specifications, so the final product will not have performance problems. Thus, for monitoring this process, Shewhart X -S control charts are used for three measurements performed in sections of a cylinder, analyzing them separately. To complement, a multivariate Hotelling’s T2 chart is used to monitor these three measurements simultaneously. The two approaches are compared in terms of performance and usage aspects. The results obtained in terms of performance were similar. However, the Shewhart control chart is easier to use and simpler to interpret by operators. The results enabled the company to know process stability, facilitating decision-making on actions taken for improvement.

  19. Corporate Social Responsibility (CSR and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards

    Directory of Open Access Journals (Sweden)

    Vimolboon Cherapanukorn

    2014-03-01

    Full Text Available The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. The findings reveal that CSR is a blurry subject and there is a lack of an overall accepted definition and guidelines. The reporting of CSR activities by the Asian luxury hotels includes various overall activities, many of which are normal business practices. Many of these hotel groups are adopting international standards and most of them underline the importance of the environment and society. The study concludes that the motivation for CSR is oriented towards sustaining the basis for their operations. The outcome of the research suggests that further studies should analyze different hotel segments, such as local hotels or small-medium size hotels, in one particular country or comparing between various countries.

  20. ALASAN DAN HAMBATAN PENYAJIAN BUAH LOKAL DALAM OPERASIONAL HOTEL BERBINTANG DI SANUR

    Directory of Open Access Journals (Sweden)

    I Gusti Agung Diah Adelianie

    2015-09-01

    Full Text Available Indonesian tourism development is strongly supported by awide range of sectors one of which being the agricultural asa supplier of local fruits which become tourist consumptionprocessed into foods and beverages that have high sales value.This article discusses the dominant type of local fruits served inoperations of five-star hotels in Sanur tourism area, the reasonfor the hotel to serve local fruits, and the obstacles experiencedin serving them. The study used mix marketing theory andthe theory of consumer decision-making attitude. The studywas conducted by purposive sampling method with the studysites of seven star hotels in Sanur. Data were collected throughobservation, interviews, and by distributing 80 questionnairesfilled out by the hotels. The study reveals that the dominantfruits served in hotel operations are fruits that did not dependon the season and are selected based on factors including ofquality, continuity, price, serving variation, and policy wherethe dominant factor of this study was that of quality. This studyconcludes that there is a need for the cooperation betweenfarmers, suppliers, hotels and the government in maximizingthe absorption of local fruits at five-star hotels in Sanur.

  1. Integration of art and culture to develop the hotel business in North-eastern Thailand

    Directory of Open Access Journals (Sweden)

    Supaporn Sereerat

    2015-08-01

    Full Text Available This qualitative investigation had three research aims: 1 To study the history and background of the hotel industry in Isan; 2 To study the current situation and problems with using art in order to develop the tourism industry in Thailand; 3 To study the integration of art and culture to develop the hotel business in North-eastern Thailand. Nine hotels were selected from four provinces in North-eastern Thailand as the research population and the research sample was composed of 86 individuals. Tools used for data collection were survey, observation, interview, focus group discussion and workshop. Results show that hoteliers in North-eastern Thailand developed their businesses as a reaction to the economic crisis and failing trade. To attract more tourists to the region, hotel managers integrated traditional Thai art to their businesses, especially local Isan art. This investigation of nine hotels in Isan identified nine areas in which art has been integrated into hotel businesses. These are paintings, sculptures, architecture, literature, music and dance , the four Buddhist necessities of life (food, accommodation, clothing and medicine, beliefs, customs and ceremonies. By integrating elements of each of these categories into their hotels, business owners and managers have been able to generate extra trade

  2. How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran

    Directory of Open Access Journals (Sweden)

    Alireza Tafreshi Motlagh

    2013-01-01

    Full Text Available This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.

  3. One for the road: on the utility of citation data for identifying problem hotels.

    Science.gov (United States)

    Wood, L J; McLean, S; Davidson, J; Montgomery, I M

    1995-01-01

    Drink drivers arrested in Tasmania are routinely asked by police where they had last been drinking, and these data were examined for 716 drivers arrested in Southern Tasmania during a 4-month period in 1992. Nearly half (43%) of arrested drink drivers cited individual hotels as the place where they had last been drinking. This enabled a citation score to be assigned to each of the 82 hotels in metropolitan Hobart. The distribution of citation scores was highly skewed, with eight hotels accounting for 45% of hotel citations, and two accounting for 20%. The hotels' citation scores were compared in relation to the rank order of their licence fees, since better measures of patronage proved unobtainable. Some hotels with small total alcohol sales did appear to have an unexpectedly large number of citations, suggesting less than responsible serving practices. Hoteliers' comments were sought on the interpretation of citation scores, and incorporated into a discussion of the limitations of the data in determining the extent of individual hotel responsibility for drink drivers. Important questions remaining include (1) what is the validity of citations made by drink drivers at the time of arrest; (2) what appropriate and quantifiable denominator can be used to adjust the number of citations to the level of patronage; and (3) what level of citations is too high and requires action? PMID:16203302

  4. Study on China's Single-Star Hotel Business Situation and Development Strategy

    Directory of Open Access Journals (Sweden)

    Fei-Long Liu

    2013-03-01

    Full Text Available In this study, we have a study on China's single-star hotel business situation and development strategy. Since the reform and opening up in the late 1970s, China hotel industry has been playing an increasingly important role, but improving the group level is still a long way to go, especially under the situation that the many single star class hotel living worrying. In particular in: aging facilities and equipment cause a vicious cycle of product quality of single-star hotels, continuous worsen of human resources and an increasing number of competitors, which make single-star hotels continue to weaken the anti-risk ability. At the same time, the increasingly high operating cost makes the single-star hotel profit margins shrinking. In our results, single-star hotels must make efforts in the following areas: Firstly, to focus on customer perceptions to increase their visibility and reputation; Secondly, to active the financing channels to raise their level of hardware; Thirdly, to strengthen human resource development to focus on cultivating their excellent staff.

  5. EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT

    Directory of Open Access Journals (Sweden)

    A.A.G. Raka Dalem

    2010-02-01

    Full Text Available A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals, minimising energy consumption and ecosystem conservation (measured from the proportion of natural vegetation. Data were collected from interviews, document checkings and distributing questionaires. Results of the study showed that in average water consumption of hotels in Bali was 115 litres / guest night. It was considered low, less than the benchmark of Green Globe/Earthcheck which was 1,300 litres / guest night. The average of energy consumption was 0.322 MJ per guest night, which was still much below the baseline levels / standard of 340 MJ / guest night. In average garbage/waste produced by hotels was 0.0309 litre/guest night. This was also much below the baseline of 6 litres / guest night. The use of biodegradable cleaning chemicals in the hotel was averaged 35% which should be a minimum of 50%. There were 22% only of hotels which used cleaning chemicals that were biodegradable over 50% (over the standard. In average the proportion of natural vegetation in a hotel was 29%. There were 43% of sampled hotels of which their natural vegetation was over the baseline of 33%. Thus, hotels in Bali should improved their performance in looking after the environment, especially dealing with cleaning chemicals and ecosystem conservation. In this regards, they should increase the proportion of the use of biodegradable cleaning chemicals and increase the proportion of land kept with their natural vegetation.

  6. UK Frac Sand Resources

    OpenAIRE

    Mitchell, C.J.

    2014-01-01

    Although still just a glimmer in the gas man’s eye, the prospect of shale hydrocarbon (oil and gas) development in the UK has many companies thinking about the industrial minerals it will require. Chief amongst these is silica sand which is used as a ‘proppant’ in the hydraulic fracturing, or ‘fracking’, of shales to help release the gas. The UK has large resources of sand and sandstone, of which only a small proportion have the necessary technical properties that classify them as ‘silica san...

  7. A Guide Book for Making a Reservation at the Reception of a Hotel

    OpenAIRE

    Lamberg, Olli

    2013-01-01

    The aim for this bachelor's thesis was to produce a guide book for making a reservation to be used at the reception of Original Sokos Hotel Ilves. The need for such a guide book was introduced by the hotel itself as there was no guide book of this kind specifically designed for Original Sokos Hotel Ilves. There was only a very large and rather impractical chain-level guide book for the system used in the front desk computers which had not been in active use by the reception staff. The main el...

  8. Developing a model of employee's performance management process for Tallinn hotel businesses

    OpenAIRE

    Hiiemäe, Johanna-Hedwiga

    2012-01-01

    The amount of hotels in Tallinn is growing continuously due to the increase of overnight stays. Therefore, it is important to have a competitive advantage over the competitors in order to stay on the market. Since one of the competitive advantages of a hotel business is the customer service, it is essential to manage employees’ performance. The objective of this research was to build a model of employee’s performance management process which would be a useful tool for hotel businesses and to ...

  9. Factors Influencing e-Business Adoption in the Greek Hotel Sector

    Science.gov (United States)

    Samanta, Ir.; Kyriazopoulos, P.

    The purpose of this research is to identify the impact of business process improvement in the area of e-marketing in the hotel industry. The research identifies the barriers which block organizational change effort. A sample of thirty hotels in the city of Athens was used.This paper presents a SWOT analysis of the hotel sector, identifying the strengths, weaknesses, opportunities and threats that firms faced in the process of change. The results show that the majority of firms use, to a small extent, the e-marketing concept to improve their communication strategy and reach market segments.

  10. PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X

    Directory of Open Access Journals (Sweden)

    Iwan Vanany

    2004-01-01

    Full Text Available This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder in hotel X such as: customer, employee, supplier, owner and investor, and regulator and community. From the performance measurement system design are obtained 36 types Key Performance Indicator (KPI such as: 6 KPI of customer, 9 KPI of staff manajerial, 9 KPI of staff operational, 4 KPI of supplier, 3 KPI of investor, and 5 KPI of regulator & community. Result of implementation performance measurement system with scoring system indicates that the amount of scor current performance indicator is 50,75%. Result of measurement can be based management act evaluation and choice planning improvement organization and all Stakeholder requirements must be request. Abstract in Bahasa Indonesia : Artikel ini menguraikan hasil penelitian perancangan sistem pengukuran kinerja pada sebuah perusahaan dalam bisnis hotel dengan model Performance Prism. Selama ini, sistem pengukuran kinerja di Hotel X belum merepresentasikan kinerja organisasi secara komprehensif dan integratif. Oleh karena itu, perlu dilakukan perancangan kembali sistem pengukuran kinerjanya. Dari kondisi objektif hotel X, model yang tepat digunakan adalah model Performance Prism dibanding model lain. Hasil rancangan menunjukkan bahwa stakeholder hotel X meliputi: konsumen, tenaga kerja, supplier, pemilik/investor, serta pemerintah dan masyarakat sekitar lingkungan hotel. Sistem pengukuran kinerja memuat 36 KPI yang meliputi 6 KPI konsumen, 9 KPI staff manajerial, 9 KPI staff operasional, 4 KPI supplier, 3 KPI pemilik/investor, serta 5 KPI pemerintah dan masyarakat di sekitar lingkungan hotel. Dari hasil implementasi sistem pengukuran kinerja dengan proses scoring system menggunakan metode OMAX menunjukkan nilai current performance indicator yang telah dicapai oleh hotel X adalah sebesar 50,75%. Hasil pengukuran menjadi landasan pihak manajemen mengevaluasi dan menentukan rencana kerja perbaikan sehingga harapan dari semua stakeholder dapat terpenuhi Kata kunci: Pengukuran Kinerja, Performance Prism, Hotel.

  11. Ecological Promises and Execution in hotel chains. Case: Restel Cumulus and Scandic

    OpenAIRE

    Järvenpää, Mona

    2012-01-01

    During the last decade the terms ‘eco’ and ‘green’ have created a trend in the tourism indus-try. This research focuses on two hotel chains that operate in Finland. One of the target chains is Finnish Restel Cumulus hotels and the other chain is originally Swedish, Scandic. This research studies the basic facts and the eco promises of these two hotel chains and the terms that this topic includes, for example sustainability, eco-label, ecological and eco-tourism. This research aims to find th...

  12. Assessment of practices and technologies of energy saving and renewable energy sources in hotels in Crete

    Energy Technology Data Exchange (ETDEWEB)

    Zografakis, Nikolaos [Regional Energy Agency of Crete, Region of Crete, 71202 Heraklion (Greece); Gillas, Konstantinos; Pollaki, Antrianna; Profylienou, Maroulitsa; Bounialetou, Fanouria [Department of Economics, University of Crete, University Campus, 74100 Rethymno (Greece); Tsagarakis, Konstantinos P. [Department of Environmental Engineering, Democritus University of Thrace, 67100 Xanthi (Greece)

    2011-05-15

    This study aims to assess the state of the art of practices and technologies of energy saving and renewable energy sources in hotels. This will contribute to determining the potential of efficient and sustainable energy technologies integration. Hotel managers were interviewed face to face and information sessions were provided. Special energy and environmental awareness campaigns, sectoral tourism programs for climate change mitigation and adaptation, supportive policies and hotel energy investments and renovation programs are some recommendations elicited from the results of this study. (author)

  13. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA

    Directory of Open Access Journals (Sweden)

    Fransisca Andreani

    2012-01-01

    Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

  14. HOTEL MANAGERS' BEHAVIOUR TOWARDS CHANGE UNCERTAINTY IN GREECE

    Directory of Open Access Journals (Sweden)

    Kleanthis Katsaros

    2012-11-01

    Full Text Available Organizational change is an intrinsic attribute of nature that provokes emotional and psychological effects. However, today there is a rising concern about the pace, frequency and content of change. Consequently, employees’ tolerance-of-ambiguity rises as a critical competitive advantage that facilitates organizations to react quickly and change successfully. The paper examines managers’ emotional and cognitive attitudes in the workplace and their influence in tolerance of change ambiguity. The research sample consists of 180 Greek hotel managers. The results of the principal components analysis indicate that three factors characterize managers’ emotions, namely pleasure, arousal and dominance; and two their involvement respectively, namely importance and interest. Further, regression results illustrate the influence of dominance, importance, job satisfaction and organizational commitment in managers’ tolerance-of-ambiguity. Concluding, the paper suggests certain policies for increasing managers’ tolerance-of-ambiguity and thus, their performance during change.

  15. BUSINESS DECISION MAKING ON FINANCING OPERATING ACTIVITIES IN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Filip Djokovic

    2013-07-01

    Full Text Available Outputs of management process related to decision making and the implementation of decisions of the business. Business decision-making, in the widest sense of the time aspect, it can be seen from the operational and strategic character. In this paper, the focus is on analyzing leverage and rate of return the operational decision-making in the hotel as a function of current financing activities. Operational decision-making, must be aligned with strategic, so that all segments of the operational decision-making found appropriate and meaningful implementation. Decisions in practice, in most cases, can not be considered independently, because each of them implies the use of properties, human, financial, information technology and other related capabilities.

  16. Human Resource Management Practice Tourism and Hotel Industry

    Directory of Open Access Journals (Sweden)

    Al Hrou S.A.

    2014-01-01

    Full Text Available Due to the importance of human resources management (HRM in promoting competitiveness in tourism and hotel industry, this review intend to enhance the understanding of practical issues of HRM more importantly since it involve organizing the management of human resources, with respect to accomplishment of organizational objective further more it shows that the issues either related to external factors, which include technological change, legislation and regulation, and national culture, globalization, or internal factors including size, industry and sector characteristic and structure of an organization, strategy and past practice of HRM. On the issue of human resources capability training, this research review recommend provision of array of opportunity for capability building and conducive working environment to promote productivity. Also worth considering, employee, employer relationship, Other variables such as attitude and productivity of employees, relationship between employees and employers, increase and decrease in financial assets should be taken into account.

  17. Grand Hotel: Portrayal of Women in Golden Age Hollywood

    Directory of Open Access Journals (Sweden)

    Dan

    2014-07-01

    Full Text Available 1930s is defined by many scholars as the golden age of Hollywood. Women’s roles were changing along with the social transformations. Film became a powerful tool to portray women’s images. This paper analyzes women’s images on screen in 1930s using Grand Hotel (1932 as an example, as well as some other representative films, aiming to explain how and why women were portrayed in certain ways on screen in golden age Hollywood. It interweaves key principles and methodologies including feminist theory, gender studies, spectatorship, and film history. It is found that the most influential factors are female filmmakers’ status in the industry, psychological needs of the spectators, and the controls on motion pictures.

  18. Hewitt launches Research Councils UK

    CERN Multimedia

    2002-01-01

    "Trade and Industry Secretary Patricia Hewitt today launched 'Research Councils UK' - a new strategic partnership that will champion research in science, engineering and technology across the UK" (1 page).

  19. Technical and Economic Assessment of Seawater Air Conditioning in Hotels

    Directory of Open Access Journals (Sweden)

    Dinesh Surroop

    2013-12-01

    Full Text Available Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels located near the sea, having a cooling load of around 1000 tons A/C which is equivalent to 3.5 GW. Three cooling system options were chosen for study namely the Vapor compression chiller system (Option 1, Direct Seawater Air Conditioning (Option 2 and Seawater Air Conditioning using Chiller (Option 3. The conventional vapor compression system was used as a baseline to compare the other options that use cold seawater. The direct cold seawater air conditioning system consisted of a large seawater pipeline and pump to deliver cold seawater to a large heat exchanger that transfers heat directly with the building’s chilled water system. The third option was similar to the second one; however, it consisted of a reversible chiller to further cool the fresh water. The technical assessment of the three options consisted of the power consumption of each system to meet the hotel cooling load. Power consumption was found to be 3500 kW, 470 kW and 1870 kW for the three options respectively. The carbon dioxide gas emissions that would be avoided were found to be 13 ton and 7 ton per day by implementing option 2 and 3 respectively compared to option 1. The economic assessment showed that option 2 had a payback period of 6.5 years while the investments costs on option 3 would be recovered in 4 years

  20. Centro de Conferencias, Hotel y Mezquita Riyadh - Arabia Saudita

    Directory of Open Access Journals (Sweden)

    Dannatt, Trevor

    1980-11-01

    Full Text Available The complex, designed and built for the Finance Ministry of the Kingdom of Saudi Arabia, is located on a 78,000 m2 lot, close to the intersection of highways crossing the Arabian desert, which connect the location directly with the area of public buildings of the city and with the airport as well. The complex situates the Convention Hall, with 23,230 m2 of constructed surface, in the southeast half of the lot; the Hotel, with 14,860 m2 of constructed surface, Is on the other half. Each has independent accesses, as is the case of the Mosque which is located at one end of the lot. Individual dwellings three-storeys high, gardens, parking areas, service roads an auxiliary buildings have been constructed next to the Mosque.

    El conjunto, diseñado y construido para el Ministerio de Finanzas del Reino de Arabia Saudita, está situado en una parcela de 78.000 m2, próxima a la intersección de carreteras que cruzan el desierto arábigo y que conectan directamente la parcela con el área de edificios públicos de la ciudad y con el aeropuerto. El complejo sitúa en la mitad sudoeste el Centro de Conferencias, de 23.230 m2 de edificabilidad, y el Hotel, de 14.860 m2 de superficie construida, en la otra mitad; cada uno de ellos con accesos independientes, al igual que la Mezquita emplazada en un extremo de la parcela. Junto a ésta se han construido viviendas unifamiliares de tres plantas, así como jardines, aparcamientos, carreteras de servicio y locales auxiliares.

  1. UK Mission to CERN

    CERN Multimedia

    2004-01-01

    At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

  2. Electronic Human Resource Management (e-HRM of Hotel Business in Phuket

    Directory of Open Access Journals (Sweden)

    Kitimaporn Choochote

    2015-04-01

    Full Text Available This research aims to study the pattern of the electronic human resources management (e-HRM of the hotel business in Phuket. The study is conducted with the implementation of field data and in-depth interview of hotels’ HR managers. In consequence, the study reveals that the hotel business has applied the use of the e-HRM varying in job recruitment (15 percent, employee engagement (55 percent, organizational file structure (10 percent, idea and creativity exchanges (38 percent and assessment system (6 percent. However, considered as 100 percent, the hotel business has not prepared to apply the use of the e-HRM in salary system, learning and training program, welfare allocation and career development.

  3. Investigating Revisit Intentions for the Boutique Hotels of Penang-A UNESCO World Heritage Site

    Directory of Open Access Journals (Sweden)

    Yen-Nee Goh

    2015-01-01

    Full Text Available The growth in the number and variety of boutique hotels in tourist destinations has stimulated a wide range of research studies. Nevertheless, within Malaysia, the area remains under studied. In 2008, George Town, a popular heritage destination in Malaysia, was listed as a UNESCO world heritage site, and since then the number of boutique hotels and tourist arrivals have steadily grown. But, to date, there has been no investigation of the determinants of tourists’ revisit intention to boutique hotels. Such a study is timely and needed. Based on the theory of planned behaviour (TPB as its theoretical foundation, this study investigates the determinants of customers’ revisit intention for boutique hotels. The findings from 78 completed questionnaires indicate that attitude, subjective norm and customer satisfaction influence customers’ revisit intention. Surprisingly, the effect of perceived behavioural control and overall image upon customer revisit intention was not significant.

  4. THE OWNERSHIP STRUCTURE AS A CORPORATE GOVERNANCE MECHANISM IN SERBIAN HOTELS

    Directory of Open Access Journals (Sweden)

    Pero Petrovic

    2010-06-01

    Full Text Available This article analyses the development in Serbien tourism sector during the last decade. The article is focused on the ownership structure and company performance in the light of corporate governance theory and the actuel privatisation process. Previous research has proven that Serbien state is a poor and pasive owner,whereas private owners and amployees are more active and more interested in their company’s economic performance. This article shows that the transition to private ownership in the Serbian hotels sector has not been finished. Consequently, state-owned and investment funds remain important owners of Serbien hotels. The financial performance of hotel companies is below average in the economy and can be correlated with the current ownership structure. Since the current ownership structure has a negative impact on the hotel sector competitiveness, an ownership change is needed to boost the sector’s competitivensess and the competitivensess of Serbia as tourist destination.

  5. Service quality model use as one of modern hotel marketing activity

    Directory of Open Access Journals (Sweden)

    Elana A. Yazuchba

    2011-05-01

    Full Text Available The article concludes that hotel business in modern context should focus on quality management system (quality control system implementation as a marketing activity, demanding special attention.

  6. ONLINE HOTEL RESERVATION AND MANAGEMENT SYSTEM FOR THE COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT (CITHM

    Directory of Open Access Journals (Sweden)

    Glenda A. Delizo

    2013-07-01

    Full Text Available This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation course. The researchers used the System Development Life Cycle and Microsoft Web Developer 2008 as the programming language.  The developed software served as a tool for the students of CITHM to familiarize them on how to operate an online hotel reservation system. The developed software was an effective aid for the instructors in teaching the basic operations of hotel reservation system to their students. It also provided online security to protect privacy and financial information of clients. 

  7. Performance evaluation methods in the hotel industry / Os métodos de avaliação de desempenho na hotelaria

    Scientific Electronic Library Online (English)

    Catarina Rosa, Nunes; Maria João Cardoso Vieira, Machado.

    2014-01-01

    Full Text Available O presente trabalho tem como objetivo contribuir para o conhecimento sobre os métodos de avaliação de desempenho utilizados pelo sector hoteleiro, analisando se existe associação entre as características dos hotéis e os métodos utilizados. Para atingir este objetivo foram realizados inquéritos e ent [...] revistas aos responsáveis financeiros de 275 hotéis de 4 e 5 estrelas localizados em Portugal. Os resultados obtidos permitem concluir que existem associações entre as características dos hotéis e os métodos de avaliação de desempenho utilizados. Abstract in english This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 fou [...] r and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

  8. ASPECTS REGARDING THE CONSUMER BUYER BEHAVIOUR FOR BUDGET HOTELS IN IRELAND

    Directory of Open Access Journals (Sweden)

    Ioana Cristina COLBU

    2008-01-01

    Full Text Available This paper aims to asses the behaviour of budget hotel consumers as well as to determine what characteristics and facilities are most important in making this high involvement purchase. The purpose of the conducted study is to evaluate the decision making process and its implications; all five stages in the decision making model (problem recognition, information search, evaluation of alternatives, purchase choice, and evaluation of outcome are equally important in finding out what consumer want and how they behave in this situation. The research revealed that majority of budget hotel customers are business travellers. The attributes to be most important to customers of budget hotels are price, cleanliness, and convenience of location that are to be focused by the hotels in their future decisions.

  9. The Role Of Marketing Environment Audit In Marketing Performance Through Index Of Services Marketing Excellence ISME In Bandung Stars Hotel

    Directory of Open Access Journals (Sweden)

    Likewati

    2015-08-01

    Full Text Available Abstract The purpose of this paper is to explain the marketing performance of stars hotel in Bandung city Indonesia through variables marketing environment audit Kotler et.al 1977 in which their effects are mediated through variable services marketing audit known as Index of Services Marketing ExcellenceISME BerryConant and Parasuraman 1991. The Population in this study consist of 73 hotels with various stars i.e 3 star hotels 4 and 5 in the city hotel in Bandung. From this population 30 stars hotels ware collected ramdomly in which 15 of them are 3- stars hotel 11 are 4- stars hotel and 5 are 5- stars hotels. Other than that some informan were interviewed to formed a qualitative aspect of this study one informan from each stars hotel and one from hotel organization in Bandung. To analyzed the quantitative data we used Partial Least Squares using SmartPLS-2 and Maxqda-11 to anlyzed the qualitative data. The results of the study show that the influence of marketing audit services ISME to the hotels marketing performance is not significant both variable in marketing environment audit significanly affect the marketing performance but Macro Environment audit is not significantly affect the ISME whereas task environment audit significantly affect the ISME. Thus there is no indirect effect of Marketing Environment to the marketing Performance. Our finding give a special case of ISME aplication to hotel industry proposed by Berry 1991which is used in services industry in general. The model proposed in this paper related to the work of Wu 2011 in that we use ISME in addition to enviromental variables. Other benefit from this study implied that hotels must conduct a regular evaluation of their marketing activities and strategies comprehensively sistematicaly periodicaly and objectively.

  10. Condensation system with seawater in the Royal Solaris Hotel of Cancun; Sistema de condensacion con agua salada en el hotel Royal Solaris de Cancun

    Energy Technology Data Exchange (ETDEWEB)

    Herrero, Juan F.; Hernandez A, David [Celsol, S.A. de C.V., Nuevo Leon (Mexico)

    1999-07-01

    After performing a technical study, during the month of September of 1998, in the facilities of Villas Solaris, S.A. de C.V., specifically in the Royal Solaris Hotel, towers Royal and Caribe, important opportunities of saving were found, which were evaluated technical and economically to be able to present to Villa Solaris, S.A. of C.V., an energy saving project highly profitable that allows to obtain great economic benefits, a better service for the hosts and an important step to the reduction of the operative expenses (energy), that guaranteed the future competitiveness of the hotel in the zone. The base of the energy saving opportunities is the substitution of the air conditioning equipment, since the installed ones in the Hotel, are very deficient equipment (piston in Caribbean Tower) or because of by International ecological Norms they will be obsolete in short time (centrifugal R-11 Torre Royal). In addition the service machine area of the Hotel was centralized in a single site. The substitution measure of the air conditioning systems, contemplated the installation of centrifugal equipment of high efficiency (0.65kW/Ton at full load) cooled with brackish water, that is a very abundant resource in the zone and does not represent any cost for the Hotel. The waste heat of the refrigeration machines is contemplated to be used to preheat the service water and the swimming pool water by means of heat exchange equipment. In order to arrive to the desired optimal temperatures the advantage of the installation of the already existing in the Hotel thermo solar systems was taken into consideration. When implementing this global system, the use of cooling towers was eliminated, that was the equipment that cools the condensation water of the air conditioning equipment. In addition the use of the steam boilers was eliminated that made the function of warming up the service water, reason why an important saving of fuel was generated. [Spanish] Despues de haber realizado un estudio tecnico, durante el mes de septiembre de 1998, en las instalaciones de Villas Solaris, S.A. de C.V., especificamente en el Hotel Royal Solaris, torres Royal y Caribe, se encontraron importantes oportunidades de ahorro, mismas que fueron evaluadas tecnica y economicamente para poder presentar a Villa Solaris, S.A. de C.V., un proyecto de Ahorro de Energia altamente rentable que permita obtener grandes beneficios economicos, un mejor servicio para los huespedes y un importante paso para la reduccion de los gastos operativos (energeticos), que garantizara la futura competitividad del hotel en la zona. La base de las oportunidades de ahorro es la sustitucion de los equipos de aire acondicionado, puesto que los instalados en el Hotel, son equipos muy deficientes (piston en Torre Caribe) o que por normas ecologicas internacionales quedaran obsoletos en poco tiempo (centrifugos R-11 Torre Royal). Ademas se centralizo en un solo sitio el area de maquinas de servicio del Hotel. La medida de sustitucion de los sistemas de aire acondicionado, contemplo el instalar equipos centrifugos de alta eficiencia (0.65kW/Ton a plena carga) enfriados con agua salada, que es un recurso muy abundante en la zona y no representa costo alguno para el Hotel. El resto del calor de las maquinas de refrigeracion se contempla utilizar para precalentar el agua de servicio y el agua de alberca mediante equipos de intercambio de calor. Para llegar a las temperaturas optimas deseadas se aprovecho la instalacion de sistemas termosolares que ya existe en el Hotel. Al implementar este sistema global, se elimino la utilizacion de torres de enfriamiento que era el equipo que enfria el agua de condensacion de los equipos de aire acondicionado. Ademas se elimino la utilizacion de las calderas de vapor que hacian la funcion de calentar el agua de servicios, por lo que se genero un ahorro de combustible importante.

  11. ‘Bee Hotels’ as Tools for Native Pollinator Conservation: A Premature Verdict?

    OpenAIRE

    MacIvor, J. Scott; Packer,Laurence

    2015-01-01

    Society is increasingly concerned with declining wild bee populations. Although most bees nest in the ground, considerable effort has centered on installing ‘bee hotels’—also known as nest boxes or trap nests—which artificially aggregate nest sites of above ground nesting bees. Campaigns to ‘save the bees’ often promote these devices despite the absence of data indicating they have a positive effect. From a survey of almost 600 bee hotels set up over a period of three years in Toronto, Canada...

  12. Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya

    OpenAIRE

    Lewis Wakoli Wachilonga

    2013-01-01

    The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s) in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72) respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what are ...

  13. Empowerment, Contextual Performance & Job Satisfaction -      A Case Study of the Scandic Hotels in Jönköping -

    OpenAIRE

    Alibegovic, Sandra; Hawkins, Andrew; Parmar, Mitesh

    2009-01-01

    Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours. Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. It has been argued that success within the hotel industry lie...

  14. Role of Online Reviews in Hotel Reservations Intention Based on Social Media

    OpenAIRE

    Zhuling Zhong; Yang Yang; Mu Zhang

    2014-01-01

    Social media are playing an increasingly important role as information sources for travelers and online reviews reconstruct the decision-making of purchase. The goal of this study is to investigate the influence extent of online reviews on consumer’s hotel reservation intention. Based on the data analysis from the online comments, the measurable conceptual model of online comment which affecting the consumer’s hotel reservation intention is built up, the fi...

  15. Collaboration in-between: The Care Hotel and Designing for Flexible Use

    DEFF Research Database (Denmark)

    Bossen, Claus; Gronvall, Erik

    2015-01-01

    In this paper, we analyse the challenges of working between organizations and established information infrastructures. The Care Hotel is a municipal healthcare facility where persons, typically following a hospital stay, undergo rehabilitation to enable them to live independently at home. Admission, stay, and discharge from the Care Hotel entail numerous coordination activities with a variety of frequent and sporadic, heterogeneous, external collaborators, including general practitioners, relati...

  16. Corporate Social Responsibility (CSR) and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards

    OpenAIRE

    Vimolboon Cherapanukorn; Kirsten Focken

    2014-01-01

    The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR) but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. Th...

  17. Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments

    OpenAIRE

    Ala`a Nimer Abukhalifeh; Ahmad Puad Mat Som

    2012-01-01

    Service quality has been an important subject of research involving food and beverage (F&B) departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This ...

  18. Opportunities and Threats of E-marketing of the Hotel Sol Tenerife on Russian Market

    OpenAIRE

    Zyrina, Ekaterina

    2011-01-01

    The purpose of the present study is to create valuable information for the Spanish hotel Sol Tenerife about characteristics of e-marketing in Russia. The study investigates main opportunities and threats which a foreign hotel has to consider when implementing the Internet marketing strategy in the country. The specifics of Russian travelling market and consumer behaviour are explained. The theoretical frame for the work is created based on the review of a secondary data concerning gener...

  19. Leadership strategies for a multicultural work environment in hotels in Helsinki

    OpenAIRE

    Fredriksson, Anna

    2013-01-01

    This research focuses on determining what kind of leadership strategies are used in hotels in Helsinki for managing a multicultural work environment. Do the hotels have multicultural leadership strategies on the management level or can some kind of overall strategy be found only at the corporate level? Also, this thesis examines how the strategies are implemented in the everyday work. Furthermore, do the managers think there is need for a more precise multicultural management strategy in orde...

  20. Work motivations, satisfaction and well-being among hotel managers in China: Passion versus addiction

    OpenAIRE

    Ronald J. Burke; Wang Jeng; Mustafa Koyuncu; Lisa Fiksenbau

    2011-01-01

    Building on previous research on workaholism and on types of passion, this research examines correlates of work-based Passion and Addiction among hotel managers in Beijing China. Data were collected from309 hotel managers from 19 properties using anonymously completed questionnaires. The following results were noted. First, levels of Passion and Addiction were significantly and positively correlated. Second, managers scoring higher on Passion, and on Addiction, were both more heavily investe...

  1. Women in the Hotel Industry: What’s missing from this Picture?

    OpenAIRE

    Mousa Masadeh

    2013-01-01

    The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

  2. A strategic analysis of the Westin Bayshore Resort & Marina and Starwood Hotels & resorts

    OpenAIRE

    Coon, D'Arcy

    2005-01-01

    This paper will examine a hotel and its relationship with a hotel management company. Chapter one, Markets and Overview describes target markets, revenue streams and market shares of firms. Chapter two, Industry Analysis, includes a discussion of scope, key competitors, five forces of power and key success factors of the firms. Chapter three, named Internal Analysis, discusses the: generic strategies, five forces of power analysis, internal analysis, generic strategies and organizational comp...

  3. The relationship between the management accounting techniques and the decision making in Portuguese hotels

    OpenAIRE

    Arroteia, Nuno; Santos, Luís Lima; Gomes, Conceição

    2013-01-01

    This study examines the hospitality decision makers’ use of management accounting. The making decisions’ process involves several of steps. It is need accurate information for the hotel managers make a good decision. Management accounting (MA) can provide this kind of information. A lot of MA techniques are concerned with the preparation of specialized information. We have studied the MA techniques that are currently being used by different types of Portuguese hotels, and we...

  4. Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners

    OpenAIRE

    Suzana Rahim; Farina Tazijan

    2011-01-01

    There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel recep...

  5. DEMAND FLUCTUATION IN OFF SEASON : Case Study of Summit Hotel, Lalitpur, Nepal

    OpenAIRE

    Maharjan, Anju

    2012-01-01

    Seasonality is known as one of the most typical features of the tourism industry, affecting positively or negatively on tourism including the hotel industry. Seasonality demands have been a major problem for the hotel industry and have had a negative impact, such as, difficulties in gaining access to capital, low returns on investment and the inefficient use of resources. The phenomenon of seasonality imposes greater risks for tourism. This thesis concerned with a case study of a three st...

  6. SOFTWARE IN TOURISM INDUSTRY : A Study On Emerging New Niches Of Software In Hotel Industry

    OpenAIRE

    Regmi, Krishna Kumar; Thapa, Bikesh

    2010-01-01

    This study was structured as a part of Bachelor Degree thesis in Tourism Degree Programme in Laurea University of Applied Sciences. The study examines the role of software as a major component of ICTs (Information and Communication Technologies) in hotel industry in Finland. The study was conducted in three major hotel chains in Finland in order to identify the scope and possibility of developing new software module within the periphery of contemporary Property Management Systems (PMS). Marke...

  7. Strategic Marketing Analysis and Planning for Gloria Palace San Agustin Thalasso and Hotel in Spain

    OpenAIRE

    Pham, Thu Ngan

    2012-01-01

    The tertiary industry on the Gran Canary Island is increasing sharply, comprising a rising number of visitors per year who have brought more wealth than banana plantations could ever have done. Gloria Palace San Agustín Thalasso & Hotel is one of the famous hotels on the Gran Canary Island and it has just experienced a new and significant renovation. Thus, the necessity of a Strategic Marketing Analysis and Planning, as one possible tool to promote the new, modern and comfortable image and to...

  8. Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry

    OpenAIRE

    Mehdy FARZANEH; Farkhondeh HASSANDOUST

    2011-01-01

    Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: Accor...

  9. The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan

    OpenAIRE

    Rai Imtiaz Hussain

    2012-01-01

    Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results of...

  10. Service Innovation in Hotel Industry : Case Study of InfoQuest

    OpenAIRE

    Xing, Hong

    2009-01-01

    Being developed for centuries, Hotel Industry has been in its maturity period for a long time. Confronted with fierce competition and the current global economic crisis, it becomes a hot topic in Hotel Industry how to maintain and raise revenues. By shifting focus from ‘Goods-Dominant Logic’ to ‘Service-Dominant Logic’, Service Science presents a new perspective on value creation and service experience. In this new perspective, value is co-created by various roles, experienced and evaluated b...

  11. Prevalence of Salmonella in finger swabs and nail cuts of hotel workers

    OpenAIRE

    Steffi Pulikodan Francis; Prabhu Nagarajan; Akhilesh Upgade

    2012-01-01

    Objectives: Salmonella infections are usually acquired via the food chain as a result of the ability of Salmonella serovarsto colonize and persist within the gastrointestinal tract of their host. Proper hygiene and enforcement of public healthis the key to prevent Salmonella disease. This study was aimed to assess the finger swabs and nail cuts of hotel workersbacteriologically.Materials and methods: In total various samples were collected from 40 hotel workers and processed to detect theSalm...

  12. The social impact of a flood on workers at a Pretoria hotel / E. Milella

    OpenAIRE

    Milella, Elisabetta

    2012-01-01

    In South Africa, January 2011 was characterised by above average rainfall which resulted in many provinces being flooded. On the 17th of January 2011, the government of South Africa declared the City of Tshwane a National Disaster Area. It is in the city of Tshwane where a hotel was flooded causing great damage and disruption to the lives of the hotel workers. Given the lack of existing research focusing on the social dimensions of natural disasters, this provided an opportunit...

  13. Life Style And Nutritional Status of Food service Personnel In Selected Hotels

    OpenAIRE

    V.Subasshini; Ramya

    2014-01-01

    The hospitality is the only industry which serve essential food and shelter and make the customers to feel at home. Thereby we take our food in outside restaurants. Hence personnel working in the hotel industry who serve food should be nutritionally fit and active, then only they can provide good food to the customers. A survey was conducted regarding the life style and nutritional status of the food service personnel in selected hotels from Trichirapalli district. Hundred samples of male per...

  14. Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel

    Directory of Open Access Journals (Sweden)

    Hossein Rezaei Dolatabadi

    2013-03-01

    Full Text Available The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information and communication is not possible. Today, hotels in order to remain competitive need to improve the quality of its electronic services to the linear view of this topic are not comprehensive. In order to study integrated model E-S-Qual and Kano is used that with removal the linear hypothesis is. In the first step towards electronic service quality factors based on the Arsh Hotel E-S-Qual model to determine the current practice of banks and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. In the first step factors towards electronic service quality the Arsh Hotels based on E-S-Qual model to determine the current practice of hotels and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. Considering the gap between customer expectations and current practice of hotels in providing these services, services to the two categories is divided into weak and strong. In the second step of research with integrating E-S-Qual and Kano model, service quality factors based on Kano model classified to determine which features of electronic service quality determined by the model E-S-Qual and evaluated, is the strategic importance in relation to customer satisfaction.

  15. INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS

    OpenAIRE

    Abhishek Kumar Das

    2008-01-01

    In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
    Key words: Service marketing, Internet, Vizergy, Hospitalit...

  16. Marketing Communications Research On Food & Beverage Outlets Of Moevenpick Hotel Saigon

    OpenAIRE

    Hoang Minh, Tam

    2012-01-01

    The purpose of this thesis was to conduct a marketing communications research on Food & Beverage Outlets of Moevenpick hotel Saigon. Besides, a short description of consumer rating on F&B service quality was other mission specifically assigned by the commissioned party. The research provided general information about both targeted potential customers from surrounding areas and current hotel guest and restaurant diner. Next was the analysis derived from the customer survey’s result, the ran...

  17. Focus on the Customer : Customer relationship management at BEST WESTERN Hotel Kokkola

    OpenAIRE

    Korpi, Kaisa-Maria

    2012-01-01

    The commissioner of this thesis was BEST WESTERN Hotel Kokkola. The company offers accommodation and conference services in Kokkola, for both private consumers and companies. The working-life instructor for this thesis was hotel manager Sari Jukonen. The objective of this thesis was to create a customer register for the commissioning company. The purpose of the register was to help with marketing, as well as in fulfilling customers’ needs. The theoretical framework consisted of customer r...

  18. Consumer Perceptions of Branding Alliances of Educational Institutions and Hotels in Hong Kong

    OpenAIRE

    Kiki Oy-Lar Chan; Soo-May Cheng

    2012-01-01

    The purpose of this study is to examine how potential customers (students) of tertiary educational institutionsperceive the co-branding of such institutions with hotels. This study is an attempt to provide useful insights intothe variables that influence evaluation of brand alliances in service sectors, and to discuss implications forinstitutional and hotel reputation building. Quantitative data were collected from students of post-secondarycolleges in Hong Kong by using self-administered que...

  19. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    OpenAIRE

    Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

    2013-01-01

    Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

  20. Travelling Pattern and Preferences of the Arab Tourists in Malaysian Hotels

    OpenAIRE

    Zulkifli Ibrahim; Mohd Salehuddin Zahari; Maimunah Sulaiman; Zulhan Othman; Kamaruzaman Jusoff

    2009-01-01

    This study examined the travelling pattern of the Arab tourists in relation to their purpose and frequency of visit, duration of stay, travelling companions and activities engaged in during the vacation.  The preferences of these tourists for hotel restaurant food and front office attributes while staying in selected five star hotels were also investigated.  The result demonstrated that Arab tourists came to Malaysia mostly for a vacation with their spouse and children, and the majority of th...

  1. Creating marketing strategies for wedding business unit of Amari Atrium Hotel

    OpenAIRE

    Suvagondha, Apiwat; Soparat, Pattamaporn

    2008-01-01

    Abstract Date: May 29, 2008 Course: Master Thesis (EFO 705) Authors: Apiwat Suvagondha 790819 Pattamaporn Soparat 840216 Tutor: Tobias Eltebrandt Title: Creating marketing strategies for wedding business unit of Amari Atrium Hotel Problem: What should be marketing strategies for wedding business unit of Amari Atrium Hotel? Purpose: The aim of our thesis is to analyze the wedding market in Bangkok together with consumer purchasing behavior of Thai’s couple regarding to wedding ceremony in orde...

  2. Mixed-Asset Portfolio Optimization with Private and Public Hotel Real Estate

    OpenAIRE

    Williams, Kwamie; Wippel, James

    2013-01-01

    There has been a renewed interest by international institutional investors in the US hotel property market and increased interest in Real Estate Investment Trusts. One challenge these investors face is if it is feasible to simultaneously invest in a specific property type, both privately and publicly. In order to determine if their portfolios would benefit from the inclusion of private and public hotel real estate investors will have to carefully take into consideration: expectations for retu...

  3. The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage

    OpenAIRE

    Mr.sc. Oliver Radolovi?

    2011-01-01

    The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1.) general liability - that derives from the agency hotel-keeper's contract and 2.) special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to...

  4. The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food

    OpenAIRE

    Thanan Apivantanaporn; John Christopher Walsh

    2013-01-01

    Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B) elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore, rat...

  5. Dynamic pricing agreements of Norwegian hotels from the corporate accounts perspective

    OpenAIRE

    Hyrkäs, Jouni

    2011-01-01

    A common problem in the hospitality industry, perishable products and services, has led hoteliers to seek for new strategies in their pricing. Revenue management is a relatively new science that mixes together different revenue optimizing strategies. Dynamic pricing, a part of revenue management, is a familiar concept in the hotel industry and was presented to buyers about a decade ago. Dynamic pricing is already in use with the published daily rates of hotels, and increasingly with corporate...

  6. COST-BASED MANAGEMENT AND DECISION MAKING IN GREEK LUXURY HOTELS

    OpenAIRE

    Bekiaris, Michail G.; Stella Zounta

    2009-01-01

    The use of cost accounting systems by hotel businesses is improving the quality of decision making. The development of theories on costing, combined with advances in information technology, has improved the theoretical capabilities of such systems. However, two questions remain largely unanswered: a) whether these theories lead to tangible improvements; and b) what are the variables that drive the success of cost accounting systems. Our research shows that hotel managers need to be convinced ...

  7. Occupational Dermatoses Among Kitchen Workers In A Chain Of Vegetarian Hotel

    OpenAIRE

    Rai Reena; Ahmed Thowfeeq; Nair Kalyani Rajeev; Srinivas C R

    2003-01-01

    This study was undertaken to identify occupation related skin problems among hotel workers. One thousand three hindered and ninety employees of a chain of vegetarian hotels were examined. Of the 273 people working in the kitchen, 206 (75.4%) had dermatosis related to work. The Kitchen workers were classified according to the type of work they routinely performed. Forty eight out of the 63 (76.1%) cooks who were involved in stirring had callosity at sites of contact with ladle an...

  8. A straightforward x-ray on applying the ecolabel to the hotel business area

    OpenAIRE

    Nicolae Lupu; Mihail Ovidiu T?nase; Remus-Alexandru Tontoroiu

    2013-01-01

    The ecolabel is a voluntary European initiative for certifying products and services. This study focuses on identifying the perception of persons benefiting of hotel services by designing a research and applying it to the clients of a hotel that acquired the license to use the ecolabel. Identifying the reaction of clients to the ecolabel and the manner it influences the purchase behavior as part of the objectives pursued, were implemented by drafting and applying a questionnair...

  9. THE KEY DETERMINANTS OF AND BARRIERS TO INTERNET ADOPTION IN SMALL AND MEDIUM-SIZED HOTELS

    OpenAIRE

    Jennifer Kim Lian Chan

    2012-01-01

    The present paper presents qualitative empirical evidence that addresses why internet usage/adoption is low and how it can be improved in small and medium-sized hotels in Malaysia. It explores the key barriers to and influencing factors of internet adoption in a sample of 25 Malaysian small and medium-sized hotels based on a theoretical framework of the organisational innovation and resource-based view theories. Key barriers to internet usage include owner/operator characteristics, cost and i...

  10. A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India

    OpenAIRE

    Dixit, Saurabh Kumar

    2013-01-01

    Evaluation of customers’ perception and satisfaction of service quality is widely acknowledged as being a favourable strategy in the hotel industry. In recent years, the hotels in India have encountered difficult times due to the increasing customer demands, and due to the strong internal industry competition development. However, the hospitality industry’s main concern around the globe is to cater for its customer needs and their desires, which are mostly addressed through ...

  11. CLOUD-BASED VS DESKTOP-BASED PROPERTY MANAGEMENT SYSTEMS IN HOTEL

    Directory of Open Access Journals (Sweden)

    Mustafa\tGULMEZ

    2015-06-01

    Full Text Available Even though keeping up with the modern developments in IT sector is crucial for the success and competitiveness of a hotel, it is usually very hard for new technologies to be accepted and implemented. This is the case with the cloud technology for which the opinions between hoteliers are divided on those who think that it is just another fashion trend, unnecessary to be taken into consideration and those that believe that it helps in performing daily operations more easily, leaving space for more interaction with guests both in virtual and real world. Usage of cloud technology in hotels is still in its beginning phase and hoteliers still have to learn more about its advantages and adequate usage for the benefit of overall hotel operating. On the example of hotel property management system (PMS and comparison between features of its older desktop-version and new web-based programs, this research aims at finding out at which stage and how effective is usage of cloud technology in hotels. For this, qualitative research with semi-structured interviews with hotel mangers that use one of these programs was conducted. Reasons for usage and advantages of each version are discussed.

  12. A framework for stochastic simulation of distribution practices for hotel reservations

    International Nuclear Information System (INIS)

    The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system

  13. Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung

    Directory of Open Access Journals (Sweden)

    Reza Ashari Nasution

    2010-12-01

    Full Text Available In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because they will be the main visitors to thehotel. Survey was conducted and the findings reveal that the guests’ perception about theoverall inside and outside room is really good. They agreed that Padma Hotel Bandung hasprovided better facilities compared to Malya Hotel. Some facilities have been identified toinfluence customers’ perception about the overall perception about new facilities. Related tothe increased price, the answer quite varies. The repeat guests stated their doubt about thefairness of the price. Even though, they wanted to come back due to emotional benefitscustomers can get from the new Padma Hotel.

  14. Hotel Sheraton-Maui en Kaanapali, Maui Hawaii – (U.S.A.

    Directory of Open Access Journals (Sweden)

    Wimberly, Whisenand, Allison & Tong, Arquitectos

    1968-06-01

    Full Text Available The topography of the site gave the designers the possibility of building an hotel which would establish an intimate link with the beauties of the surrounding environment and also provide wonderful views of the beach from the hotel rooms. Cars can reach directly the ninth floor of the building, where the bar, restaurant, hall and social rooms of the hotel are located. Access to the 72 hotel bedrooms is obtained directly from the top floors. The total form of the building is a successful expression of the full integration of the hotel and the natural environment.Las características que presentaba el terreno brindaron a los arquitectos la posibilidad de construir un hotel, que, además de crear un estrecho contacto con las bellezas naturales del emplazamiento, proporcionara a sus habitaciones una bella vista panorámica de la playa, la montaña y las islas adyacentes. La entrada del tráfico rodado permite al visitante alcanzar la planta novena, que contiene: el bar, restaurante, vestíbulo, salas de relación, estar, etc. Desde las plantas superiores se accede a los pisos donde están situadas las 72 habitaciones. La «forma total» del edificio es una fiel expresión del logrado intento de integración del edificio con el terreno y el paisaje circundante.

  15. Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong

    International Nuclear Information System (INIS)

    This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m2/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

  16. ICT as a new competitive advantage factor – case of small transitional hotel sector

    Directory of Open Access Journals (Sweden)

    Tanja Mihalic

    2013-03-01

    Full Text Available This paper studies the information and communication technology (ICT in a small hotel sector at a point in time when the transition towards a full market economy is coming to the end and competitiveness and ICT implementation is gaining on importance. Its main purpose is to study a business potential of this new competitive advantage resource and its productivity paradox. A competitive advantage factor model (CAF model has been proposed and the structural modelling (SEM has been performed on the case of a small transitional Slovenian hotel sector. The study contributes to knowledge on ICT competiveness and ICT productivity paradox in hotel sector. Further, its results hold practical implications for the strategy for hotels operating in small-sized hotel industries in transitional or ICT developing environments. In more concrete terms, research findings indicate that such hotel sectors need to speed the ICT implementation. ICT as such doesn’t directly increase the firm’s profitability, yet there is an indirect positive impact of factor ICT on a firm’s financial performance that emerges through other competitiveness factors, such as differentiation, quality or image, which helps firms to stay competitive on the tourism markets.

  17. A framework for stochastic simulation of distribution practices for hotel reservations

    Energy Technology Data Exchange (ETDEWEB)

    Halkos, George E.; Tsilika, Kyriaki D. [Laboratory of Operations Research, Department of Economics, University of Thessaly, Korai 43, 38 333, Volos (Greece)

    2015-03-10

    The focus of this study is primarily on the Greek hotel industry. The objective is to design and develop a framework for stochastic simulation of reservation requests, reservation arrivals, cancellations and hotel occupancy with a planning horizon of a tourist season. In Greek hospitality industry there have been two competing policies for reservation planning process up to 2003: reservations coming directly from customers and a reservations management relying on tour operator(s). Recently the Internet along with other emerging technologies has offered the potential to disrupt enduring distribution arrangements. The focus of the study is on the choice of distribution intermediaries. We present an empirical model for the hotel reservation planning process that makes use of a symbolic simulation, Monte Carlo method, as, requests for reservations, cancellations, and arrival rates are all sources of uncertainty. We consider as a case study the problem of determining the optimal booking strategy for a medium size hotel in Skiathos Island, Greece. Probability distributions and parameters estimation result from the historical data available and by following suggestions made in the relevant literature. The results of this study may assist hotel managers define distribution strategies for hotel rooms and evaluate the performance of the reservations management system.

  18. Client-Oriented Approach to Managing Marketing Interaction of a Hotel ?????????????????????? ?????? ? ?????????? ????????????? ??????????????? ?????

    Directory of Open Access Journals (Sweden)

    Pavlenko Iryna G.

    2013-09-01

    Full Text Available The goal of the article lies in development of the system of management of relations in the market of hotel services on the basis of the client-oriented approach to managing marketing interaction. On the basis of systematisation of scientific works of scientists on marketing of services and relations between producers and consumers the article offers a model of interaction of a hotel with consumers of hotel services, builds up a context diagram of the process of interaction, provides a decomposition diagram of the process of formation of interaction of the hotel with the consumers. The article offers to conduct execution of the marketing interaction with consumers with the help of a model of strategic map of the hotel, which allows a study of internal business processes of modelling marketing interaction of a company with consumers. The prospect of further studies in this direction is determination of the system of key indicators on identification of effectiveness of marketing interaction with consumers at the stage of maintaining marketing relations of Crimean hotels in dynamics.???? ?????? ??????? ? ?????????? ??????? ?????????? ??????????? ?? ????? ??????????? ????? ?? ?????? ????????????????????? ??????? ? ?????????? ????????????? ???????????????. ?? ?????? ?????????????? ??????? ?????? ?????? ?? ?????????? ????? ? ??????????????? ????? ??????????????? ? ????????????? ???? ?????????? ?????? ?????????????? ????????? ? ????????????? ??????????? ?????, ????????? ??????????? ????????? ???????? ??????????????, ???????????? ???????????????? ????????? ???????? ???????????? ??????????????? ????????? ? ?????????????. ????????????? ?????????????? ?????????????? ? ????????????? ?????????? ????????? ? ??????? ?????? ?????????????? ????? ?????????, ??????? ????????? ??????????? ?????????? ??????-???????? ????????????? ?????????????? ?????????????? ??????????? ? ?????????????. ???????????? ?????????? ???????????? ? ?????? ??????????? ???????? ??????????? ??????? ???????? ??????????? ?? ??????????? ???????????????? ?????????????? ?????????????? ? ????????????? ?? ?????? ??????????? ????????????? ????????? ???????? ?? ???? ? ????????.

  19. Análise da gestão ambiental nos hotéis portugueses / An analysis of environmental management of Portuguese hotels / Análisis de la gestión ambiental en los hoteles portugueses

    Scientific Electronic Library Online (English)

    Natalina, Sousa; Celeste, Eusébio.

    2013-06-01

    Full Text Available As ameaças ambientais ao futuro da Humanidade constituem uma das maiores preocupações da sociedade moderna. Apesar de esta preocupação encorajar as empresas a adotar práticas de gestão ambiental, a pesquisa realizada sobre a resposta da indústria hoteleira em Portugal a este desafio é escassa. Este [...] estudo analisa as práticas de gestão ambiental adotadas pelos hotéis portugueses. Para alcançar este objetivo foram inquiridos, em 2010, os diretores dos hotéis localizados em Portugal continental. Os resultados sugerem que a maioria dos hotéis implementa medidas de gestão ambiental, mas apenas cerca de 40% adota uma política de gestão ambiental formal. A energia, a água e a gestão de resíduos são as principais áreas de intervenção. As implicações dos resultados são discutidas e tecem-se recomendações sobre futuros trabalhos de investigação que permitam aprofundar o conhecimento da adoção de práticas ambientalmente responsáveis por parte dos hotéis. Abstract in spanish Las amenazas ambientales para el futuro de la humanidad es una de las principales preocupaciones de la sociedad moderna. A pesar de esta preocupación animar a las empresas a adoptar prácticas de gestión ambiental, la investigación llevada a cabo sobre la respuesta de la industria hotelera en Portuga [...] l a este reto es escasa. Este estudio analiza las prácticas de gestión ambiental adoptadas por los establecimientos hoteleros portugueses. Para lograr este objetivo fueron encuestados en 2010, los directores de los hoteles ubicados en Portugal continental. Los resultados sugieren que la mayoría de los hoteles implementa medidas de gestión medioambiental, pero sólo un 40% ha adoptado una política de gestión ambiental formal. La energía, el agua y la gestión de residuos son las principales áreas de intervención. Las implicaciones de los resultados se discuten y se tejen en recomendaciones sobre futuros trabajos de investigación que permitan profundizar el desarrollo del conocimiento de la adopción de prácticas ambientalmente responsables por los hoteles. Abstract in english Environmental threats to the future of Humanity constitute a main concern of the modern society. Notwithstanding this concern to encourage companies to adopt environmental management practices, little research has focused on Portuguese hotel industry's response to this challenge. This paper analyses [...] the environmental practices implemented by Portuguese hotels. In order to achieve this objective, in 2010, a questionnaire was e-mailed to managers of all Portuguese mainland hotels. The results suggest that most hotels implement environmental management practices, but only about 40% adopts a written environmental policy. Energy, water and solid waste management are the main areas of intervention. Implications of the findings and recommendations to further investigate environmental management practices in the hotel industry are discussed.

  20. ¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?

    Directory of Open Access Journals (Sweden)

    Francisco Vicente Sales Melo

    2012-10-01

    Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte debe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores.In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.