WorldWideScience
1

METROPOL  

International Nuclear Information System (INIS)

A description is given of the computer code METROPOL. This code simulates the 3-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Preprocessing facilities for mesh generation and postprocessing facilities such as particle tracking are also discussed. (author). 18 refs.; 2 figs

2

METROPOL  

International Nuclear Information System (INIS)

To simulate complex 3-dimensional groundwater flow problems as well as to perform pre- and postprocessing on input and output data a software package is necessary. In recent years, RIVM has built such a set, called METROPOL, which has been applied successfully for a number of situations. This report describes this software package. The mathematical background is given in several more detailed reports. The quality of the programme is currently being studied by comparing with analytical solutions, results of other programmes and by simulation of laboratory and field experiments. (author). 26 refs.; 5 figs

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Hotels  

Science.gov (United States)

Meetings & Events Investigators' - Site Coordinators' Opportunity for Research Excellence (I-SCORE) Workshop Date March 26-27, 2015 Hotels Coming soon. Contact Questions and late registration queries about the I-SCORE Workshop may be directed to Perquita

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In Search for Best Practices: exploring the relationship between the effective use of management practices and organizational performance in the UK´s hotel sector  

Directory of Open Access Journals (Sweden)

Full Text Available AbstractThe main aim of this paper is to present the results of a single sector study conducted as a survey of 213 different workplaces and designed to investigate the relationship between the effective use of management practices and performance in the UK´s Hotel sector, a high labour intensive and low skilled service industry. The questionnaire targeted general managers that were invited to answer questions about thirty two organizational capabilities and to provide information about self reported and objective performance metrics. Recruitment, training and work flexibility proved to be capable of explaining superior levels of performance in the sample investigated. The result points toward a contingent relation between management practices and performance. Another important finding points toward the importance of HR practices to the hotel industry when compared to operational practices. It also strengths the importance of business performance studies targeting single sector studies as successful strategy in finding positive effects of management practices on performance.Keywords: management practices; best practices; performance; HRM; Hotel. 

Resumo

O principal objetivo deste trabalho consiste em apresentar os resultados de um survey realizado no Reino Unido sobre a relação entre o uso efetivo de um conjunto de práticas de gestão e o desempenho organizacional no setor hoteleiro, um ramo de atividade econômica caracterizado por ser intensivo de trabalho não qualificado. Os questionários foram aplicados a gerentes gerais dos estabelecimentos, que foram convidados a responder questões sobre um conjunto de trinta e duas competências organizacionais, bem como prover informações sobre um conjunto objetivo de indicadores organizacionais. O uso efetivo de recrutamento, treinamento e flexibilidade no trabalho se mostraram capazes de explicar níveis superiores de desempenho na amostra investigada. Os resultados sugerem uma relação contingente entre práticas de gestão e desempenho organizacional. Eles apontam ainda para uma maior importância das práticas de gestão de recursos humanos quando comparadas com práticas de gestão operacional. Deve-se destacar a importância de se realizar estudos em setores específicos da economia como uma estratégia metodológica importante para a identificação de efeitos positivos entre práticas de gestão e desempenho organizacional.

Palavras-Chave: práticas de gestão; melhores práticas; desempenho; gestão de recursos humanos; hotel.

 ResumenEl objetivo principal de este trabajo consiste en presentar los resultados de un estudio llevado a cabo en un solo sector de la economía que fue realizado en 213 diferentes organizaciones de trabajo y que fue diseñado para

Adriano De Lemos Alves Peixoto

2012-04-01

5

Orbiting Hotel  

Science.gov (United States)

It is the year 2025 and a large company, Z-Tech, wants to put a hotel in space having it orbit around one of the planets in our solar system. Our 9th grade class has been given a very important job. We have to search for the perfect location for the hotel. Our job is to report back to the company with the planet that is the best place for an orbiting hotel. The Task: You are to write a report recommending which planet should be chosen. Your report should include pictures of the planet you recommended. Here are the questions you should answer in order to report back to Z-Tech with your recommendation. * Which planet will be the ...

Mrs. Hicken

2009-10-19

6

Hotel Carrera  

Directory of Open Access Journals (Sweden)

Full Text Available El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación.Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

Josué Smith del Solar

2004-12-01

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[Studie betreffende de effecten van afvalopberging in een steenzoutformatie (SESAM). Simulatie van het subrosieproces met de METROPOL-3 code.  

OpenAIRE

A number of two- and three-dimensional Galerkin finite element simulations have been carried out with the geohydrological model METROPOL-3 to evaluate flow and transport in the vicinity of a selected rock-salt diapir in the Netherlands. With METROPOL-3, variable density flow and solute transport can be modelled. In those studies, special emphasis was placed on the subrosion of the salt dome. Besides simulations reflecting the present conditions, attempts were made to i...

Oostrom M; Leijnse A

2012-01-01

8

Metropol: A computer code for the simulation of transport of contaminants with groundwater  

International Nuclear Information System (INIS)

In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

9

de los hoteles españoles  

Directory of Open Access Journals (Sweden)

Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

Enrique Claver Cort\\u00E9s

2007-01-01

10

Hotel New Bengal  

OpenAIRE

Tiré du site Internet de Onestar press: "Hotel New Bengal the name itself is a statement of a new layer in the map. First I encountered with New Bengal in the year of 2005, I was in Mumbai for an installation project at kalaghoda art fest . Somehow the name came from my many artist and Bengali friend… have a pleasant stay at Hotel New Bengal. I really took that in my mind and went to stay at the hotel. The waiter took me to my room which was in the lowest price category, I forgot about lik...

Das, Samit

2010-01-01

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Strategic Management in a Hotel  

OpenAIRE

The aim of this research was to observe features and factors that affect a hospitality industry organization. In particular, the researched organization was a big hotel situated in Corfu, Greece. The purpose was to examine issues that affect the hotel’s operation, create a simple strategic analysis through basic tools used in strategic management, determine strengths and weaknesses of the hotel and study what external factors influence the hotel immediately. The theoretical part of the...

Bardis, Penelope

2012-01-01

12

Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available This research is to evaluate the operational performance of International Tourist Hotels in Taiwan. In the face of a highly competitive environment, a hotel’s operational performance plays a crucial role in determining the hotel’s profitability and competitiveness. Performance measures can provide hotel managers with benchmarking information and insights into how the hotel can improve performance with its current resources, or through changing resource allocation. Therefore, it is very important for managers to evaluate their hotels’ operational performance. Different approaches and techniques have previously been employed to conduct such evaluations, however, the often-used mechanisms for measuring and analyzing performance of hotels do not capture the relevant performance issues necessary for the hotel sector. Data Envelopment Analysis (DEA provides a framework that integrates several relatively disparate inputs and outputs, producing a single productivity index to help analysts identify which hotel is the most efficient. This technique has been used in this study to assess the relative productivity efficiency of Taiwanese hotels. However, this DEA index only indicated the relative efficiency of all sample hotels and did not consider the role of hotel size. This shortcoming was rectified through the construction of an adjustment to reflect the effect of hotel size on DEA efficiency. Implications for hotel management arising from this adjustment are discussed.

Chieh-Heng Ko

2013-01-01

13

Profitability of Icelandic Hotels  

OpenAIRE

The main objective of this research was to find out why hotel profitability in Iceland has been low and how it can be improved. Many possible explanations have been proposed in this context but no inquiry has been conducted into the factors that might explain the low profitability in the Icelandic hotel industry and indicate how it might be improved. Factors affecting firm profitability are numerous and originate both externally from the surrounding economy or industry and from within the fir...

Rúnar Guðnason 1978

2013-01-01

14

Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria  

OpenAIRE

This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

Williams, Christopher

2010-01-01

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Aarauerhof Hotel – Suiza  

Directory of Open Access Journals (Sweden)

Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

Dahinden, J.

1975-05-01

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TRENDS IN CROATIAN HOTEL INDUSTRY  

OpenAIRE

Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the...

Grzinic, Jasmina

2008-01-01

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Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA  

OpenAIRE

The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering...

Dinh Quynh, Mai

2013-01-01

18

TRENDS IN CROATIAN HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

Jasmina GRZINIC

2008-01-01

19

Green Hotels. DGNB certification; Green Hotels. DGNB-Zertifizierung  

Energy Technology Data Exchange (ETDEWEB)

When is a hotel a green hotel? An accurately defined limit for this does not exist. However, as a guideline the well-known real estate sustainability certificates LEED (Leadership in Energy and Environmental Design) and BREEAM (BRE Environmental Assessment Method) can be considered as well as, in particular, the 'German seal of quality for sustainable building for hotels' existing since the end of 2010 and developed by the German Sustainable Building Council DGNB (Stuttgart, Federal Republic of Germany). On the fair BAU 2011 in Munich (Federal Republic of Germany) the first hotel buildings were honoured with pre-certificates of the DGNB.

Graeber, Martin

2011-07-01

20

Managing ServerHotel  

OpenAIRE

This graduate study was assigned by Unisys Oy Ab. The purpose of this study was to find tools to monitor and manage servers and objects in a hosting environment and to remotely connect to the managed objects. Better solutions for promised services were also researched. Unisys provides a ServerHotel service to other businesses which do not have time or resources to manage their own network, servers or applications. Contracts are based on a Service Level Agreement where service level is agreed ...

Kumpulainen, Taru

2006-01-01

21

A simulation age-specific tuberculosis model for the Cape Town metropole  

Scientific Electronic Library Online (English)

Full Text Available Tuberculosis (TB) continues to present an insurmountable health burden in the Western Cape Province of South Africa. TB dynamics in adults is different from that in children, with the former determining the latter. Because the dynamics of TB are largely dependent on age, planning for interventions r [...] equires reasonable and realistic projections of the incidence across ages. It is thus important to model the dynamics of TB using mathematical models as predictive tools. We considered a TB compartmental model that is age dependent and whose parameters are set as functions of age. The model was fitted to the TB incidence data from the Cape Town metropole. The effective contact rate, a function of both age and time, was changed to fit the model to the notification rates of active TB disease cases. Our simulations illustrate that age structure plays an important role in the dynamics of TB. Projections on the future of the epidemic were made for each age group. The projected results show that TB incidence is likely to increase in the lower age groups of the population. It is clearly evident that even very simple models when applied to limited data can actually give valuable insights. Our results show that the age groups who have the highest incidence rates of active TB disease have the highest contribution in the transmission of TB. Furthermore, interventions should be targeted in the age group 25-34 years.

Farai, Nyabadza; Dieter, Winkler.

22

Costly Location in Hotelling Duopoly  

OpenAIRE

We introduce a cost of location into Hotelling’s (1929) spatial duopoly. We derive the general conditions on the cost-of-location function under which a pure strategy price-location Nash equilibrium exists. With linear transportation cost and a suitably specified cost of location that rises toward the center of the Hotelling line, symmetric equilibrium locations are in the outer quartiles of the line, ensuring the existence of pure strategy equilibrium prices. With quadratic transportation ...

Hinloopen, Jeroen; Martin, Stephen

2013-01-01

23

Competitor survey for Hotel Hekla  

OpenAIRE

This thesis was commissioned by Icelandic Hotel Hekla. It is a competitor survey of accommodation establishments located inside 45 kilometre radius around the hotel. The aim was to define which establishments are direct competitors and to present their characteristics. The results were compared to the characteristics of Hotel Hekla to find out whether it has a competitive advantage or not. The theoretical framework included concepts such as competitive advantage, competi-tor types, compet...

Tuominen, Nora; Rutila, Henni

2014-01-01

24

Management of Hotel Dining Information System  

OpenAIRE

Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

Liu, Fangyi

2010-01-01

25

Hotel made out of trash draws a crowd in Madrid  

Science.gov (United States)

BBC News-Hotel made entirely from rubbish opens in Madridhttp://www.bbc.co.uk/news/world-europe-12245311Madrid's Beach Garbage Hotel Constructed to Protest World's Dirty Oceanshttp://www.huffingtonpost.com/2011/01/20/madrids-beach-garbage-hot_n_811442.html#s226725'Garbage Warrior' Turns Trash Into Green-Built Houseshttp://life.gaiam.com/article/garbage-warrior-turns-trash-green-built-housesInternational Tourism Trade Fairhttp://www.ifema.es/ferias/fitur/default_i.htmlOcean Conservancy: International Coastal Cleanuphttp://www.oceanconservancy.org/our-work/marine-debris/international-coastal-cleanup-11.htmlSome travel books will refer to hotel as "run-down" or "rough around the edges", but would any guide be so bold as to say a particular hostelry is "rubbish"? Those might be fighting words for some, except perhaps for the Beach Garbage Hotel in Madrid. The aptly named hotel is constructed out of garbage picked up from beaches all across Europe, and it drew quite a crowd curious to learn more about this unusual structure. The idea for the Beach Garbage Hotel was created by German artist Ha Schult, who wished to draw attention to the tremendous problems created by the widespread ocean dumping of refuse and other materials. The hotel was temporarily placed in the city center of Madrid to coincide with the International Tourism Trade Fair held this past week. Schult found all of the materials for this five-room hotel on beaches, flea markets, and landfills. The hotel has since been removed from the site, but Schult has plans to construct other eye-catching properties in similar high-profile locales.The first link will take visitors to a piece from the Irish Times about this unusual hotel. The second link leads to a nice video from the BBC which takes the curious around the house, and also includes a few words from Ha Schult. Moving on, the third link leads to some nice photos of the property, courtesy of the Huffington Post. The fourth link leads to a story from the Gaiam website about Michael Reynolds, the "garbage warrior" who uses discarded items to construct houses. The fifth link leads to the homepage of the International Tourism Trade Fair. Finally, the last link will take users to the Ocean Conservancy's International Coastal Cleanup page, complete with information their initiative to clean up marine debris.

Grinnell, Max

26

Sustainability in Hotel Facilities : A Case Study: Original Sokos Hotel Villa  

OpenAIRE

The purpose of the thesis was to study the environmental sustainability of hotel facilities and the options for the best practices for a hotel to use in order to be environmentally sustainable. The thesis was assigned by Original Sokos Hotel Villa. The hotel is a medium-sized central hotel in Tampere, Finland. The aim of the thesis was to research the environmental impacts of Original Sokos Hotel Villa and which practices should Original Sokos Hotel Villa implement in order to improve environ...

Ja?rvensivu, Jenny

2014-01-01

27

Patterns of seatbelt use in different socioeconomic communities in the Cape Town Metropole, South Africa  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english BACKGROUND: Road traffic injuries are a leading cause of death and may be related to social inequality. OBJECTIVE: To establish whether patterns of seatbelt use vary between different socioeconomic communities in the Cape Town Metropole, South Africa. METHODS: Vehicles and their occupants at 7 high- [...] volume crossings (3 in high-income areas) were placed under surveillance for 2 hours each during November 2010. All occupants were eligible for inclusion except occupants of non-motorised vehicles, two-wheel motorised vehicles, buses, taxis, heavy goods vehicles and emergency vehicles. Child seatbelt use was recorded only for children who appeared older than 3 years. RESULTS: A total of 4 651 vehicles with 6 848 occupants were surveyed. Rates of seatbelt use were 45.1% (n=3 090) for all occupants, 54.0% (n=2 513) for drivers, 33.1% (n=521) for front-seat passengers (adults 33.2%, n=452; children 32.7%, n=69) and 9.0% (n=56) for rear-seat passengers (adults 4.0%, n=13; children 14.4%, n=43). Occupants from high-income areas were more likely to wear seatbelts (odds ratio (OR) 4.35; 95% confidence interval (CI) 3.89 - 4.88). Use of child restraints was poor overall (22.3%, n=114), but also varied according to income areas (high income 40.9%, n=99; low income 0.03%, n=6; OR 26.77; 95% CI 11.44 - 62.63). DISCUSSION: The impact of road traffic injuries is significant, but can be decreased by using appropriate restraining devices. Seatbelt use in South Africa, although compulsory, is neither strictly adhered to nor enforced. Their use is proportionally lower in lower-income areas. Specific interventions are required to target these communities directly.

D J, van Hoving; M, Sinclair; L A, Wallis.

28

Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell  

Energy Technology Data Exchange (ETDEWEB)

Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all hot water taps are below this flow. The new recommended dimensioning curve for residential buildings involve a cumulative relative frequency of 7 %. This can not be directly transferred to hotels due to variations in number of occupied beds during the period of measurements. This project has shown that maximum domestic hot water flow not necessarily occurs when the hotel is fully occupied. Instead, it indicates likely maximum flows for the three hotels. These recommendations are for heat exchangers and primary valves dimensioning. The water pipes in the houses are included in a special dimensioning.

Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

2004-06-01

29

Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas  

Index Scriptorium Estoniae

Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

Raukas, Inga, 1967-

2001-01-01

30

Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa  

Index Scriptorium Estoniae

Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

2012-01-01

31

Empowerment: Hotel employees’ perspective  

Directory of Open Access Journals (Sweden)

Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

Kartinah Ayupp

2010-12-01

32

Loyalty Card Promotional Activity in Budget Hotel  

OpenAIRE

Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish...

Teng, Fei

2010-01-01

33

The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki  

OpenAIRE

Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

Jysma?, Ekaterina

2012-01-01

34

Simulation of two- and three-dimensional dense solute plume behavior with the the METROPOL-3 code  

International Nuclear Information System (INIS)

Contaminant plumes emanating from waste disposal facilities are often denser than the ambient groundwater. These so-called dense plumes sink deeper into phreatic aquifers and may, under certain conditions, become unstable. The behavior of variable density, aqueous-phase contaminant plumes in saturated, homogeneous 2-D and 3-D intermediate-scale aquifer models was investigated with the finite element code METROPOL-3. The numerical results compare, in a quantitative sense, to previously reported laboratory-scale transport experiments. The simulations show that dense plumes are more likely to penetrate deeper into aquifers and eventually become unstable with increasing density differences between the leachate solution and the ambient groundwater, and other important parameters as the saturated hydraulic conductivity of the porous medium, leakage-rate of the contaminant solution, and source width. The significance of unstable behavior decreases with increasing dispersivity values. It was observed that 3-D flow patterns have a stable effect on sense contaminant plume behavior

35

Hotel Section Management by Using Balanced Scorecard  

OpenAIRE

The paper presents some problems in using Balanced Scorecard (BSC) in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure eff...

Anna Lysy; Ma?gorzata Sztorc

2009-01-01

36

A framework for successful hotel developments  

OpenAIRE

Although there are similarities between hotel and other commercial property developments, hotel development has unique characteristics and requires specific management expertise. Hotels are usually 'single-use' properties, whose primary revenue is generated from a service-based industry. They have a market value directly related to their ability to generate future net income by means of their operations. The essence of successful hotel property development lies in understanding these unique c...

Venter, I.; Cloete, C. E.

2007-01-01

37

SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

MADAR ANCA

2013-12-01

38

Study of the effects of waste disposal in a selected rock-salt formation (SESAM): Simulation of the subrosion process with the METROPOL-3 code  

International Nuclear Information System (INIS)

Two- and three-dimensional Galerkin finite element simulations have been carried out with the geohydrological model METROPOL-3 to evaluate flow and transport in the vicinity of a selected rock-salt diapir in the Netherlands. Special emphasis was placed on the subrosion of the salt dome. Also attempts were made to investigate flow and transport for six Late Quaternary periods. The side boundary conditions used in this model were interpolated from results obtained by simulating the regional groundwater flow with a large-scale steady-state model. Also values for the geohydrological parameters permeability and porosity were provided. Sensitivity analysis showed that subrosion rates altered correspondingly with changes in input variables. Increased permeability values and mass fluxes at the side boundaries resulted in higher subrosion rates. The anisotropy ratio (the ratio between the horizontal and vertical permeability) also strongly influenced the observed subrosion rates. Comparison of simulations with realistic heterogeneous and homogeneous flow domains showed large differences in the subrosion rates and the transport of dissolved salt. The subrosion rates during the Late Saalian glacial were considerably higher then for all other geological periods. The 3-D local geohydrological model was used for two simulations, one with realistic heterogenous permeabilities and the other with homogeneous permeabilities. By using uniform permeabilities, the clay layer that covers trmeabilities, the clay layer that covers the salt dome could not effectively restrict groundwater flow and transport of the dissolved salt, resulting in larger salt mass fraction gradients near the dome and higher subrosion rates. A comparison of the subrosion rates of the 2-D and 3-D METROPOL-3 simulations with published data showed that the order of magnitude of the subrosion rates obtained with the METROPOL-3 code for this diapir was the same as for other Dutch and German diapirs. The similarity of the subrosion rates can be viewed as a limited validation of the METROPOL-3 code

39

Verificatie van de Metropol code voor dichtheidsafhankelijke stroming in poreuze media. Hydrocoin project, niveau 1, geval 5 en niveau 3, geval 4  

OpenAIRE

Hydrocoin is een internationale samenwerkingsproject gericht op het valideren van grondwatermodellen, die in de veiligheidsanalyses van ondergrondse opberging worden gebruikt. De studie is in drie fases verdeeld, waarbinnen een aantal testproblemen zijn geformuleerd. Dit rapport beschrijft de toetsing van het Metropol-model voor problemen die aan stroming in zout grondwater zijn gerelateerd. Het gaat om situaties die een sterk vereenvoudigde weergave zijn van de stromi...

Leijnse A; Sm, Hassanizadeh

2012-01-01

40

Antidiabetic and Cytotoxicity Screening of Five Medicinal Plants Used by Traditional African Health Practitioners in the Nelson Mandela Metropole, South Africa  

OpenAIRE

Diabetes mellitus is a growing problem in South Africa and of concern to traditional African health practitioners in the Nelson Mandela Metropole, because they experience a high incidence of diabetic cases in their practices. A collaborative research project with these practitioners focused on the screening of Bulbine frutescens, Ornithogalum longibracteatum, Ruta graveolens, Tarchonanthus camphoratus and Tulbaghia violacea for antidiabetic and cytotoxic potential. In vitro glucose utilisatio...

Huyssteen, Mea; Milne, Pieter J.; Campbell, Eileen E.; Venter, Maryna

2010-01-01

41

Increasing Environmental Awareness of Hotel Customers, Case: a Turkish Eco Hotel  

OpenAIRE

The purpose of this project-based thesis was to design an eco-booklet for hotel customers of a Turkish eco hotel for increasing their environmental awareness. The booklet is divided into three parts. It first describes the main environmental impacts of tourism globally, in Turkey and in the Bodrum Peninsula. In the second part, the partner hotel of this final year thesis is introduced as an eco hotel. The last part introduces the hotel customers environmentally responsible ways of behaving wh...

Romppanen, Jaana

2010-01-01

42

The Kempinski Hotel at Munich Airport. Hotel Kempinski. Airport Muenchen  

Energy Technology Data Exchange (ETDEWEB)

The new Kempinski Airport Hotel in Munich is described: 1. Architecture; 2. Technical equipment; 3. Space HVAC; 4. Heat Supply; 5. Refrigeration; 6. Steam Supply; 7. Central Control Systems; 8. Communication Engineering; Lighting; 10. Electrical Engineering; 11. Plumbing and Air Conditioning; 12. Fire prevention; 13. Swimming Post; 14. Sprinklers. (orig.)

Anon.

1994-11-01

43

Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia  

OpenAIRE

Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the enviro...

Losanwe, Ieva

2013-01-01

44

Hotel Sheraton, de París – Francia  

Directory of Open Access Journals (Sweden)

Full Text Available This hotel constitutes a part of the impressive complex that further contains: one office building, one apartment building, teaching premises, library, discotec, a shopping centre, auditorium, ice skating rink, and one of the biggest parking places in Europe. The 120 m high hotel consists of a 30 storeyed tower, one lower structure with 2 and 3 floors and 7 basement floors. The 25 upper storeys of the tower are occupied by the hotel rooms, the single ones as well as the apartment units. There are 9 lifts at the disposal of the hotel guests and 4 for the staff; further there are 5 emergency stairs in the centre of the building. For the comfort of the guests the lower building and the first five floors of the tower are provided with: shopping centre, bar, cafeteria, grill room, a luxurious restaurant, a great number of lecturing halls with capacities ranging between 30 and 1,500 seats. The first 6 basement levels are occupied by a parking place with room for 2.300 cars; the seventh holds all the equipment and installation for power supply and heating and cooling systems.Este hotel forma parte de un enorme complejo en el que, además, se encuentran: un edificio de oficinas, otro de apartamentos, un grupo escolar, una librería-discoteca, un centro comercial, una sala de conferencias, una pista de patinaje, y uno de los mayores aparcamientos de Europa. El hotel, de 120 m de alto, está constituido por una torre de 30 plantas, un cuerpo bajo de 2 y 3 alturas y 7 niveles de sótano. Las habitaciones de los clientes, desde las individuales hasta las agrupadas formando pequeños apartamentos, están distribuidas en las 25 plantas superiores de la torre. El acceso a ellas se efectúa mediante 9 ascensores para los clientes, y 4 para el personal de servicio, aparte de las 5 escaleras de socorro emplazadas en el centro y en las zonas extremas de cada planta. El hotel dispone, para uso de los clientes, en el cuerpo bajo y en las 5 primeras plantas de la torre, de una variada serie de instalaciones y servicios, tales como: galería comercial, bar, cafetería, parrilla, restaurante de lujo, y numerosas salas de conferencias, cuya capacidad varía desde 30 a 1.500 personas. Los 6 primeros niveles del sótano los ocupa un aparcamiento para 2.300 coches, mientras que el séptimo alberga todos los equipos y sistemas que distribuyen la energía, proporcionan la climatización y aseguran el buen funcionamiento del edificio.

Dufau, Pierre

1975-12-01

45

ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the changes in electronic marketing. With this purposes, it was intended to determine the level of electronic marketing practices and electronic marketing elements via their own website, according to the types and classes of hotel establishments. The method of content analysis was used. According to data of collected from hotels’ web sites in Marmara Region, %96.8 of hotels are covered by search engines and five star hotels & chain hotels were found more dynamic and were allowing the practices for electronic marketing.

Dilek Kekeç Morkoç

2012-11-01

46

Exploring the tensions of sustaining economic empowerment of persons with disabilities through open labour market employment in the Cape Metropole  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english This paper examines the experiences of persons with disabilities (PWDs) who enter and exit employment at a company in the Cape Metropole of the Western Cape Province in South Africa. The aim of the study was to explore the factors which cause PWDs to remain in or leave employment in the open labour [...] market. The literature review will consider the concepts of disability, poverty and economic empowerment. A collective case study was used and in-depth interviews with five disabled employees were analysed to generate categories and sub-categories from the data. Two themes are discussed, namely "I can say I got a home, it's a home to me" and "Disability in the workplace: a double-edged sword". The themes represent findings that revealed that money earned through employment motivated the participants and improved their independence, self-sufficiency and their contribution to society. Simultaneously though, it was found that earning an income caused increased stress for the participants, due to the effects that it had on their eligibility for a disability grant. The paper concludes by giving recommendations concerning economic empowerment of PWDs in the context of the social security grant.

Madri, Engelbrecht; Theresa, Lorenzo.

2010-03-01

47

MARKETING PLAN FOR HOTEL KAKSLAUTTANEN  

OpenAIRE

The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

Yu, Yueyuan

2011-01-01

48

Licensing Contracts in Hotelling Structure  

OpenAIRE

This paper discusses the question of optimal licensing contracts in Hotelling structure and focuses on the unique features of this structure in this context. We show that a royalty equilibrium exists if and only if transport cost lies in a specified interval, but the royalty rate can be higher than the amount of cost saving. While fee licensing only is never profitable, the optimal licensing contract consists of both fee and royalty. In equilibrium the market is fully covered with monopolisti...

Tarun Kabiraj; Ching Chyi Lee

2011-01-01

49

Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality  

Directory of Open Access Journals (Sweden)

Full Text Available This paper shows that in small hotels, hotel owners interpret "hospitality? more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000, an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know? and "relate to? their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the "host-guest relationship? (Tucker, 2003 by employing a range of emotion management strategies. These mirror Bolton?s 4Ps framework (2009 of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983, enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton's argument (2005 for using agential flexible emotion management that captures but goes beyond emotional labour.

Anne Benmore

2014-12-01

50

Managing Hotel’s Operation in Viet Nam in Global Economic Crisis : A case study on cost reduction in hotel  

OpenAIRE

The aim of the research for this thesis is to find out the costs which can be reduced in hotels in Vietnam to copes with difficulties and challenges from the global economic crisis. The idea is to find out what kinds of cost can be reduced and how they are reduced to minimize expenditures of hotel, how the costs reduction affect quality of hotel’s products and services. In order to achieve goals of the research, two structure telephone interviews were conducted in a case study in the Huu N...

Nguyen, Son

2011-01-01

51

Un hotel para contener el sur  

Scientific Electronic Library Online (English)

Full Text Available Impulsada por la expansión ferroviaria, la incorporación de las provincias lejanas de Chile al imaginario nacional estuvo fuertemente determinada por el motor del turismo y la construcción de infraestructura hotelera estatal, como el Hotel Pucón. [...] Abstract in english Driven by railroad expansion, Chilean collective imagination slowly incorporated the distant provinces. The process was strongly determined by tourism and the construction of hotel infrastructure such as the Hotel Pucón. [...

Rodrigo, Booth; Cynthia, Lavín.

2013-04-01

52

Hotell Telegraaf : Vene 9, Tallinn / Liina Jänes  

Index Scriptorium Estoniae

Hotell koosneb vanast restaureeritud fassaadidega hoonest ja uuest hotellikorpusest. Hotellis on restoran Tchaikovsky. Arhitekt Martin Aunin. Sisearhitektid: Külli Salum, Riina Harik. III korruse plaan, värv. välisvaade, 4 sisevaadet

Jänes, Liina, 1977-

2008-01-01

53

Application of Marketing in Hotel Companies ?????????? ?????????? ? ??????????? ????????????  

Directory of Open Access Journals (Sweden)

Full Text Available The article considers results of marketing research on application of marketing in hotel companies of the Crimea. Results of questionnairing showed insufficient qualification of marketing experts and availability of demand in them. Marketing research conducted by hotels are disconnected and episodic and are reduced to comparison of prices of competitors, study of questionnaires answered by hotel clients, history of hotel guests and are not of system character. It shows dependence of demand in specialists of this profile on types of companies, their size and age. It identifies approximate demand for marketing specialists.? ?????? ??????????????? ?????????? ?????????????? ???????????? ? ?????????? ?????????? ? ??????????? ???????????? ?????. ?????????? ????????????? ???????? ????????????? ??????????????????? ???????????? ? ??????? ??????????? ? ???. ?????????? ??????????? ????????????? ???????????? ????????? ? ??????????, ?????????? ?????????????? ??? ???????????, ???????? ????? ???????? ?????????, ?????? ??????? ?????? ????? ? ?? ????? ?????????? ?????????. ???????? ??????????? ??????????? ? ???????????? ??????? ??????? ?? ????? ???????????, ?? ???????? ? ????????. ?????????? ????????? ?????????? ??????????? ???????????? ?? ??????????.

Zubkova Marina S.

2013-02-01

54

Study on the Issue of Staff Training in Business Hotel  

OpenAIRE

According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

Qiumei Fan

2009-01-01

55

Study on the Issue of Staff Training in Business Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

Qiumei Fan

2009-07-01

56

Strategic Management Practices within the Romanian Hotel Industry  

OpenAIRE

The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

Ovidiu-Niculae Bordean; Anca Borza

2014-01-01

57

Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Knowledge of dietary intake was obtained by completing a questionnaire, during an interview with the patient. Knowledge regarding salt usage indicated that a large percentage (34.1 % of participants believed that flavour enhancers like Aromat or Fondor could safely be used instead of table salt. Furthermore, 23.5% reported that tinned and smoked meat or fish have a low sodium (salt content. Fruit and vegetables were perceived as having a positive effect on hypertension by 74.1 % of participants. However, only 15% of the group knew that the recommendation for their usage was five or more servings per day. Only 12.9% of participants in this study had a normal weight (body mass index (BMI < 25, 25.9% were overweight (BMI 25 - 29.9 and 61.2% were obese (BMI ? 30; 84.7% recognized the association between obesity and hypertension. A large waist circumference (> 88cm in women; 102cm in men was found in 61.2% of participants, however, only 18.2% of black men had such a measurement. Uncontrolled blood pressure readings (> 140/90mm Hg were found in 61.2% of these patients at the hypertension clinics.

H. Becker

2004-09-01

58

Promotion of responsible drinking in hotels.  

Science.gov (United States)

This study reports on an intervention programme to promote responsible drinking in hotels. The licensees of eight hotels agreed to participate in a trial of measures designed to assist patrons to avoid drink-driving, and seven other hotels were used as controls. The interventions acceptable to licensees comprised commercial-quality promotional material with the theme "0.05 Know Your Limits", and a breath analysis machine and poster on its use. Patrons leaving the hotels on Thursday, Friday and Saturday nights were interviewed and breath-tested. Although the intervention material had been seen by one-third of patrons in the intervention hotels, there was no significant difference between them and control hotel patrons in either median BAC or the proportion who were going to drive with BAC over the legal limit. There was poor compliance by hotels with the intervention procedures, indicating that a major impediment to the implementation and evaluation of programmes to promote responsible drinking is a lack of motivation by many licensees, despite support by some licensees and the Australian Hotels Association. PMID:16818336

McLean, S; Wood, L J; Montgomery, I M; Davidson, J; Jones, M E

1994-01-01

59

Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand  

Directory of Open Access Journals (Sweden)

Full Text Available This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1 non-early adopter hotels, and 2 early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and more likely to be more ready to adopt IWMA than non-early adopter hotels were. Managers of Thai hotels in the early adopter stage were more likely to perceive the benefits and recognise compatibility when adopting IWMA than were managers in the non-early adopter hotels. Customer power and level of government support were considered to be the push factors for hotels in the use of IWMA at the early adopter stage more than for non-early adopter hotels.

Suree Khemthong

2014-09-01

60

Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar  

Energy Technology Data Exchange (ETDEWEB)

Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

2004-07-01

61

Perceptions of Service Quality in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

Suleiman A. Al Khattab

2011-06-01

62

Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.  

Directory of Open Access Journals (Sweden)

Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

Heery, -

1976-04-01

63

Human Resource Evaluation in Hotel Units  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

George Aspridis

2012-03-01

64

How do customers evaluate hotel service quality? An empirical study in Tehran hotels  

OpenAIRE

The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080). Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyz...

Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

2013-01-01

65

Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara  

OpenAIRE

The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks) have been found in the scope of operational risk, and their applications towards these risk types in hotel e...

Elbeyi Pelit

2011-01-01

66

Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.  

OpenAIRE

The key issue in any organization operating in the service sector, hotels been part of them, is service quality. The extent to which the organization manages its service quality will go a long way to either make it successful or otherwise. Hotel guests are more enlightened nowadays, this is one of the effects of globalization on the hotel service sector worldwide. Guest demand for quality service, they have expectation on the kind of service the hotel should deliver especially when the hotel ...

Ojerinde, Babajide

2011-01-01

67

The impact of strategic behaviours on hotel performance  

OpenAIRE

Purpose – This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type of hotel management, category and competitive advantage) impact on hotel performance. Design/methodology approach – A study of the population was carried out using a questionnaire addressed to hotel managers. A principal components factor analysis was performe...

Claver Corte?s, Enrique; Molina Azori?n, Jose? Francisco; Pereira Moliner, Jorge

2007-01-01

68

Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes  

Index Scriptorium Estoniae

Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

Jänes, Liina, 1977-

2008-01-01

69

Briti hotell Dunkri tänavas / Piret Tali  

Index Scriptorium Estoniae

Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

Tali, Piret, 1972-

2005-01-01

70

customer satsisfaction survey of omena hotel  

OpenAIRE

The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The em...

Akinola, Ebenezer

2013-01-01

71

Advertising of boutique hotel on the Internet  

OpenAIRE

The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

Antropov, Artem

2014-01-01

72

Guest Experience Design in Hotel Industry  

OpenAIRE

The purpose of this paper is to provide a business case for experience design services in the hotel industry in North America. The business case is built upon primary and secondary research that describes value chain, structure, performance measures of the hotel industry and estimates potential market for design services. Additionally, project reviews experience design discipline itself and role of participants in creation of guest experiences. Findings of the paper include recognizing opport...

Nurminen, Mari

2007-01-01

73

The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage  

Directory of Open Access Journals (Sweden)

Full Text Available The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1. general liability - that derives from the agency hotel-keeper's contract and 2. special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to analyze the hotel-keeper's contractual liability for non-payment of the commission and non-providing the allotment accommodation to the agency and its guests through the solutions of the comparative laws (of Croatia, France, Germany, Italy, UK and USA and at the EU and international law level. The results of the paper are answers to given theoretical questions (damage to a double subjectivity, the types of damage and liabilities, and the comparative solutions and the synthesis of the hotel-keeper's liability in the allotment contract analysis. The conclusion is the need of adoption of an international convention that would regulate the allotment contract content, especially regarding the liabilities of the parties.

Oliver Radolovic

2011-03-01

74

The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage  

Directory of Open Access Journals (Sweden)

Full Text Available . The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1. general liability - that derives from the agency hotel-keeper's contract and 2. special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to analyze the hotel-keeper's contractual liability for non-payment of the commission and non-providing the allotment accommodation to the agency and its guests through the solutions of the comparative laws (of Croatia, France, Germany, Italy, UK and USA and at the EU and international law level. The results of the paper are answers to given theoretical questions (damage to a double subjectivity, the types of damage and liabilities, and the comparative solutions and the synthesis of the hotel-keeper's liability in the allotment contract analysis. The conclusion is the need of adoption of an international convention that would regulate the allotment contract content, especially regarding the liabilities of the parties.

Mr.sc. Oliver Radolovi?

2011-04-01

75

The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects with green management. Through the interviews with hotel senior managers, we learned that hotels can achieve the standard of green business through self-examining 5 keys, namely green purchase, environmental policy, management system, employee education, and consumer education respectively. It can also strengthen hotels’ key competiveness in the aspect of environmental protection and health as well as highlight hotels’ features. The findings of this study can provide useful information for other green hotels.

Ying-Chang Chen

2012-05-01

76

Improving service quality in NHS Trust hospitals: lessons from the hotel sector.  

Science.gov (United States)

This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction. PMID:10177367

Desombre, T; Eccles, G

1998-01-01

77

INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA  

Directory of Open Access Journals (Sweden)

Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

Eddy Rot

2012-12-01

78

Energy use and management in hotels in Hong Kong  

Energy Technology Data Exchange (ETDEWEB)

This paper reports on a study of energy use in 16 quality hotels in Hong Kong. An overview of energy use in these hotels is firstly presented, and this is followed by a detailed analysis of energy use in one of the 16 hotels. The overview indicates that the energy use situation in hotels in Hong Kong is very much diversified. The total energy use in a hotel is dominated by electricity, with the greatest portion for air conditioning because of sub-tropical climate. A detailed multiple variable regression analysis indicated that a number of hotel operating parameters as well as climatic condition can affect electricity, diesel and gas use in a hotel building. In order to achieve both operating cost saving and environmental protection, it is recommended that an energy management programme be established, and key elements of such a programme based on the experience of implementing energy conservation strategies in hotels in Hong Kong are highlighted. (author)

Deng Shiming; Burnett, J. [The Hong Kong Polytechnic University, Kowloon, Hong Kong (China). Department of Building Services Engineering

2002-12-01

79

Emergency Management for Disasters in Malaysian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

AlBattat Ahmad Rasmi

2014-01-01

80

BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT  

Directory of Open Access Journals (Sweden)

Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

Silvia Patricia DODU

2014-12-01

81

Potential of energy savings in the hotel sector in Jordan  

Energy Technology Data Exchange (ETDEWEB)

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels. (author)

Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

2008-11-15

82

The Future Development of The New County Hotel  

OpenAIRE

This thesis was written to research the current situation of The New County Hotel, Gloucester, England and how can it stay competitive in the future. The thesis objectives were to find out the how the tourism is within the hotel market area as well as identify the competences and needed improvements of the hotel and its image building. The theory used for the thesis presents researches of the current competitive situation within hotel industry and what competition means for a single comp...

Viinikka, Eeva-lotta

2012-01-01

83

A Framework of Halal Certification Practices for Hotel Industry  

OpenAIRE

Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel ...

Mohd Rizal Razalli; Rushami Zein Yusoff; Maizatul Wahidar Mohd Roslan

2013-01-01

84

Quality Dimension for Elderly Service in Taiwan Hotel Industry  

OpenAIRE

The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

2013-01-01

85

Marketing plan for Huaji Hotel in Hangzhou China  

OpenAIRE

The purpose of this study project is to draft a practical and feasible marketing plan for Huaji Hotel in Hangzhou, China, so that the hotel could attract more visitors. According to the marketing research, which covered small and medium-sized hotels, there is market potential for the Huaji Hotel in Hangzhou. However, measures for further development are needed. The empirical part of the study consists of a qualitative survey which was carried out by means of interviews. Altogether 40 inte...

Huang, Rong

2011-01-01

86

Enhancing Hotel Search with Semantic Web Technologies  

Scientific Electronic Library Online (English)

Full Text Available Tourism service providers are more and more under pressure to offer producís of greater complexity and diversity to meet the ever-changing demands of travelers; the individualistic consumption patterns and lifestyles makes it increasingly difficult for tourist service providers to anticípate consume [...] r behavior and configure their services accordingly, i.e. the tourist industry must focus more on a "hybrid consumer" whose travel choice will be more complex. Álthough current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources of information before deciding which hotel to book. Furthermore, since the quality of a hotel room w.r.t the requirements of the end-user are multi-dimensional and cannot be easily expressed on discrete scales, the main critical issue in such cases is a price/benefit ratio which is defined by what is known, as the "best" booking. To tackle these problems an advanced search technology that considers the ratio and ranks results accordingly to the user requirements is needed. In this paper we propose a framework which uses Semantic Web technologies for an improved exploration and rating of hotels for business customers in order to reduce the search time and costs, which, in turn, results in a huge benefit for the end-users. The framework provides methods for modeling domain specific expert knowledge and integration of diverse heterogeneous data sources. Semantic technologies enable business customer to formalize their requirements and to combine those requirements with aggregated hotel information like location or features, thus achieving a selection of the hotels ranked according to the customer's requirements.

Magnus, Niemann; Malgorzata, Mochol; Robert, Tolksdorf.

2008-08-01

87

The Effects of Social Media in the Hotel Sector: A report for WinHotels  

OpenAIRE

Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

Sullivan, John

2013-01-01

88

Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku  

OpenAIRE

Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

Itkonen, Gategaeo

2014-01-01

89

Hotel Employees' Japanese Language Experiences: Implications and Suggestions.  

Science.gov (United States)

Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

Makita-Discekici, Yasuko

1998-01-01

90

Schlössle Hotel Group'il on põhjust uhkust tunda  

Index Scriptorium Estoniae

Schlössle Hotell Tallinnas ja Grand Palace Hotell Riias võeti vastu ülemaailmsesse luksushotelle ühendavasse organisatsiooni The Leading Small Hotels of the World. Hotellide lühitutvustus. Tallinna Schlössle hotellide müügidirektor Anton Jolkin selgitab lühiintervjuus, kuidas ettevõttel tekkis idee taotleda organisatsiooni liikmestaatust, millised olid selle saamise tingimused ning millist kasu annab ühendusse kuulumine

2005-01-01

91

The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers  

OpenAIRE

The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects ...

Ying-Chang Chen; Yu-Ta Chen

2012-01-01

92

HOTRES: renewable energies in the hotels. An extensive technical tool for the hotel industry  

Energy Technology Data Exchange (ETDEWEB)

The project HOTRES aimed at the systematic implementation of conditions for future massive applications of the renewable energies in the tourism industry. Under the umbrella of this project five renewable energy technologies were promoted (solar thermal, solar passive, solar PV, biomass and geothermal energy) in parallel in five EU regions (East Attica, Sicily, Alpes-Maritimes, Andalusia and Madeira) by the corresponding agencies and promotion centers following an extensive and intensive work program be composed of six elaboration phases. The purpose of this article is to esteem the results achieved in the technical-economic field of the relevant extensive technical support project in 200 hotels as well as to validate the strategic methodology applied for the promotion of the renewable energy technologies (RETs) through the technical assistance of the hotel SMEs. Finally, by proving the liability and economic viability of RET applications in hotels, the largest European hotel installation with solar thermal is presented within technical and economic details.

Karagiorgas, Michaelis; Drosou, Vassiliki [Centre for Renewable Energy Sources (CRES), 19th km Marathonos Avenue, Pikermi GR-19009 (Greece); Tsoutsos, Theocharis [Environmental Engineering Department, Technical University of Crete (TUC), University Campus, Kounoupidiana (Greece); Pouffary, Stephane [Renewable Energies Department (ADEME), 500 route des Lucioles, 06560 Valbonne-Sophia-Antipolis (France); Pagano, Tulio [Azienda Municipale del Gas (AMG), via Ammiraglio Gravina 2/e-90139 Palermo (Italy); Lara, German Lopez [Sociedad para el Desarrollo Energetico de Andalucia (SODEAN), C/Isaac Newton, s/n 41092 Sevilla (Spain); Melim Mendes, Jose Manuel [Agencia Regional da Energia e Ambiente da Regiao Autonoma da Madeira (AREAM), Madeira Tecnopolo, 9000-390 Funchal NIPC 511058012 (Portugal)

2006-06-15

93

Energy conservation: model hotel project; Conservacao de energia: projeto Hotel Modelo  

Energy Technology Data Exchange (ETDEWEB)

This work has the objective to dimension each electrical installation of a hotel, from the load feeder circuits until the high voltage inlet, focalizing first energy conservation, according to the most updated technological terms 6 refs., 3 figs., 4 tabs.

Pepino, Dartes Odeniz; Sodario, Claudio Antonio [Companhia Energetica de Sao Paulo, SP (Brazil)

1993-12-31

94

On Transportation Cost and Product Differentiation in Hotelling’s Model  

OpenAIRE

We model transportation cost in Hotelling’s model as a general exponential function and analyze firms’ location choice. As a first step, we take prices as exogenous and focus on the positioning strategy of the firm whose product generates a lower net-of-price utility. We find the firm locates further away from its competitor when the transportation cost (if convex) becomes more convex and when it (if concave) becomes more concave. Minimum differentiation is obtained when the transportatio...

Youping Li

2012-01-01

95

The Application of Intelligent Building Technologies to Space Hotels  

Science.gov (United States)

This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

Fawkes, S.

96

Quality Dimension for Elderly Service in Taiwan Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

Chung-Chieh Lee

2013-03-01

97

Contract Management: Organisational and Legal Form of Hotel Networks ??????????? ??????????: ??????????????-???????? ????? ??????????? ?????  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, its effectiveness and prospects of development in the national market of hotel services.??????????? ?????? ? ????????? ??????????? ???????? ???????? ?????????? ? ?????????? ????????? ?????????, ??????? ??????????????? ??????? ???????? ??????????????????? ???????? ? ????????????? ??????????. ?? ?????? ????? ????? ??????????? ???????? ???????????? ? ????????????? ??????????? ?????. ????? ?? ??????? ???????? ? ???????? ??????????? ????? ???????? ???????? ?? ??????????. ? ?????? ???????? ????????????? ?????? ????????? ???????????? ?????????? ? ??????????? ???????, ??? ????????????? ? ??????????? ???????? ?? ???????????? ????? ??????????? ?????

Burak Tatyana V.

2013-02-01

98

Eesti arukas hotell St Etienneþi disainibiennaalil  

Index Scriptorium Estoniae

2006. a. käivitus Eesti-Soome koostööprojekt "Estonian and Finnish Design Challenge". Koostöös ettevõtjatega sündis DesignStart programmi piloot "Smart Hotell", milles osalesid disainerid Tarmo Luisk, Ivari Männi, Monika Järg, Keret Altpere, Igor Volkov, Jan Graps, Ken Ruut, Jukka Halttunen, Tapio Anttila ja Ilona Gurjanova ning mis valiti St. Etienneþi disainibiennaali projektide hulka

2008-01-01

99

Hotel Hilton en New Orleans - EE. UU.  

Directory of Open Access Journals (Sweden)

Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

Hellmuth, George

1980-03-01

100

Labour productivity in the hotel business  

OpenAIRE

This article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This analysis is part of a larger fundamental quantitative study of the explanation of productivity differences in the hospitality business.

Hoeven, W. H. M.; Thurik, A. R.

1984-01-01

101

Hotell Bernhard, šveitsi miraaž Nuustakul / Anneliis Aunapuu  

Index Scriptorium Estoniae

Hotell 'Bernhard' Otepääl. Arhitekt Andres Lunge, sisearhitekt Taisi Kadarik. Kompleksi läbib erksinise ja telliskivikarva värvikontrast, millele lisandub hall. Kogu hoones vahelduvad eurolikud güprokpinnad krobelistega ja annavad teed klaasile, pakkudes suurepärast vaadet. Hotellis on terrassile avanev restoran ning suure basseini ja saun

Aunapuu, Anneliis

1998-01-01

102

Women in the Hotel and Catering Industry.  

Science.gov (United States)

A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

Hotel and Catering Training Board, Wembley (England).

103

HOTEL MANAGERS PERSPECTIVE OF MANAGERIAL COMPETENCY AMONG GRADUATING STUDENTS OF HOTEL MANAGEMENT PROGRAMME  

Directory of Open Access Journals (Sweden)

Full Text Available he tourism potential of our country, especially in a global context, remains far from realized. Towards realization of this potential, the Ministry of Tourism envisages a target of 12% growth rate in inbound as well as domestic tourists for the 12th Five year Plan period. It is projected that with this growth rate, the sector will generate 2.5 crore additional jobs. ( Angappapillai, A B; Shanmugasundram, N. India's travel market is projected to grow 18% in 2013 to reach $23.2 billion, faster than last year's 11% pace, helped by increased train fares, fleet expansion by airlines and new supply of hotel rooms, according to travel research firm PhocusWright Inc.(mint, 2013 Therefore, in response to the needs of the industry, training providers have established a number of hotel, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001.But past references have identified that hotel courses lack the rigor to provide quality manpower (Harkison, 2004a, 2004b; Steele; 2003. Hotel management students seem to rate the value of their degrees higher than do employees in the industry (Dawson Mary, 2008. As such there always seem to be bridge between what the hotel management students and the assumption of the hotel Industry

Jaykumar

2014-03-01

104

Analysis of International and National Hotel Chains Development in Ukraine  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

G. Gorina

2011-03-01

105

Hotel Chain’s Strategic Options to Penetrate the Romanian Market  

OpenAIRE

The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the optio...

Smaranda Cosma; Cristina Fleseriu; Marius Bota

2014-01-01

106

Antidiabetic and cytotoxicity screening of five medicinal plants used by traditional African health practitioners in the Nelson Mandela Metropole, South Africa.  

Science.gov (United States)

Diabetes mellitus is a growing problem in South Africa and of concern to traditional African health practitioners in the Nelson Mandela Metropole, because they experience a high incidence of diabetic cases in their practices. A collaborative research project with these practitioners focused on the screening of Bulbine frutescens, Ornithogalum longibracteatum, Ruta graveolens, Tarchonanthus camphoratus and Tulbaghia violacea for antidiabetic and cytotoxic potential. In vitro glucose utilisation assays with Chang liver cells and C2C12 muscle cells, and growth inhibition assays with Chang liver cells were conducted. The aqueous extracts of Bulbine frutescens (143.5%), Ornithogalum longibracteatum (131.9%) and Tarchonanthus camphoratus (131.5%) showed significant increased glucose utilisation activity in Chang liver cells. The ethanol extracts of Ruta graveolens (136.9%) and Tulbaghia violacea (140.5%) produced the highest increase in glucose utilisation in C2C12 muscle cells. The ethanol extract of Bulbine frutescens produced the most pronounced growth inhibition (33.3%) on Chang liver cells. These findings highlight the potential for the use of traditional remedies in the future for the management of diabetes and it is recommended that combinations of these plants be tested in future. PMID:22238496

van Huyssteen, Mea; Milne, Pieter J; Campbell, Eileen E; van de Venter, Maryna

2011-01-01

107

International Tourists’ Environmental Attitude towards Hotels in Accra  

Directory of Open Access Journals (Sweden)

Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

Ishmael Mensah

2013-05-01

108

Ecolabelling the Hotel Industry : The Nordic Ecolabel  

OpenAIRE

Tourism is one of the fastest growing industries in the world, accounting for more than 200 million jobs worldwide, thus being also one of the main threats for the environment. However, sustainable tourism has an immense potential of reducing the negative impacts through its threefold character: environmental, economic and social. Sustainable hotels are accommodation units that have adopted environmental policies as part of their corporate responsibility agendas, by making efforts to red...

Syrja?la?inen, Oana

2013-01-01

109

Hotelling's test for highly correlated data  

OpenAIRE

This paper is motivated by the analysis of gene expression sets, especially by finding differentially expressed gene sets between two phenotypes. Gene $\\log_2$ expression levels are highly correlated and, very likely, have approximately normal distribution. Therefore, it seems reasonable to use two-sample Hotelling's test for such data. We discover some unexpected properties of the test making it different from the majority of tests previously used for such data. It appears ...

Bubeliny, Peter

2010-01-01

110

Quinta da Galharda Hotel & SPA business plan  

OpenAIRE

In this work project will be developed a business plan to a 4 star hotel establishment, located in Miranda do Douro, classified as a Nature Tourism Enterprise. It will offer a full package of services, mainly related with nature, regional culture and social events, for example weddings. Initially, it will be analyzed the competitive environment of the region and the market attractiveness. Then, it will be developed a marketing strategy, with focus on the marketing mix. At the end, it will be ...

Poc?o, Ana Raquel Andre?

2012-01-01

111

Hotel de la Torre Londres - Gran Bretaña  

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Full Text Available It has been built on the banks of the Thames, and owes its name to its nearness to the Tower of London, which also gave its name to the old Tower Bridge, located over the river and a few metres from the building. The rear frontage of the hotel faces the nearby Saint Catherine's Dock, completing an attractive surrounding in one of the paradoxically least developed areas of the city, and which has been taken least advantage of. Total construction occupies an area of 36,560 m2 arranged in 15 storeys, on the ground floor, plus a basement for mechanical installations and car-parks. The programme includes: 704 double rooms; 111 single rooms; 8 suites; 95 rooms for hotel staff; restaurant facilities; bar and cafeteria; three conference rooms; a public gallery for different uses; kitchens, several floors for mechanical installations; underground garage; canteen and rooms for staff, and management offices.

Ha sido construido a orillas del Támesis, y debe su nombre a la proximidad de la Torre de Londres, que igualmente nominó al antiguo Tower Bridge, puente sobre el río, situado a escasos metros del edificio. La fachada posterior del hotel se orienta hacia la inmediata Dársena de Santa Catalina, completando un entorno atractivo en una de las zonas paradójicamente peor aprovechadas de la ciudad. La construcción ocupa una edificabilidad total de 36.560 m2 organizados en 15 plantas, sobre rasante, más un sótano dedicado a las instalaciones mecánicas y a aparcamientos. El programa comprende: 704 habitaciones dobles; 111 individuales; 8 suites; 95 habitaciones para el personal del hotel; servicios de restaurante; bar y cafetería; tres salas de conferencias; una galería pública de funcionamiento diverso; cocinas; varias plantas mecánicas de instalaciones; garaje subterráneo; comedor y salas para el personal, y oficinas de administración.

Howard Wood, Renton

1978-04-01

112

The Organisational Gap Model for Hotel Management  

OpenAIRE

This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

Maja Uran

2010-01-01

113

STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY  

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Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

Patrícia Freire Ferreira Oliveira

2012-09-01

114

RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT  

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Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnja?ka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

Milan Bradi?

2011-06-01

115

Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China  

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Full Text Available This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-face interviews. This study yielded the following results: First, service quality has a positive effect on customer satisfaction, customer loyalty and brand image. Second, customer satisfaction has positive effects on customer loyalty and brand image. Third, customer loyalty has a positive effect on brand image. Finally, by researching the service quality in Yunnan’s hotels, this study has provided a reference for hotel service quality management in Yunnan province.

Xiangyu Li

2012-04-01

116

ANÁLISIS DE LOS HOTELES DE ALTA CATEGORÍA DE CROACIA DESDE EL ENFOQUE HOTEL-HUÉSPED  

Directory of Open Access Journals (Sweden)

Full Text Available Croacia viene experimentando un auge turístico notable en los últimos diez años. Es crucial para su futuro desarrollo saber gestionar el sector hotelero de acuerdo con las nuevas exigencias del mercado. Este trabajo pretende analizar los hoteles de alta categoría de Croacia desde un doble enfoque hotel-huésped, centrándose en una nueva estrategia de marketing denominada Comunicación Integrada de Marketing (CIM, los avances en las Tecnologías de Información y Comunicación (TIC y la lealtad. Los resultados demuestran el elevado grado de implantación de las TIC y de la CIM y el grado moderado de los programas de lealtad en los hoteles analizados. Además, confirman la influencia de las TIC en la implementación de la CIM y el efecto positivo de la CIM sobre la lealtad.

Šeri?, Maja

2011-09-01

117

Internationalization strategy of Altis Hotels to Madrid, Spain  

OpenAIRE

Altis Hotels Group is a successful family owned hotel group that holds a portfolio of several hotels in Lisbon, Portugal. Despite the success in the Portuguese market, aspects 3 such as the current economic crisis led Altis to consider the option of internationalizing and exploring opportunities in new markets. Initially, the company’s competitiveness in the Portuguese market was analysed in order to understand whether it has the necessary skills to pursue internationalization. This anal...

Nunes, Joana Raquel Augusto

2013-01-01

118

A Study on Factors Affecting Turnover Intention of Hotel Empolyees  

OpenAIRE

his study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1) more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2) a h...

Chun-Chang Lee; Sheng-Hsiung Huang; Chen- Yi Zhao

2012-01-01

119

Are They Satisfied? : A Case Study within the Hotel Industry  

OpenAIRE

This thesis is conducted in the context of the hotel industry. Every year, the hotel investigated in this thesis completes a job satisfaction survey. The survey is built upon several facets from which an overall job satisfaction is derived. The problem is that the survey has through time shown poor results, especially with facets concerning management. When those facets were summed up with other facets, it had a strong negative influence on the overall job satisfaction at Hotel X. Scarpello a...

Olsson, Sabina; Sunebrand, Linda; More?n, Anna

2006-01-01

120

RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT  

OpenAIRE

The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-st...

Milan Bradi?; Stamenkovic?, Igor; Stankov, Ugljes?a; Ivkov-dz?igurski, Andjelija; Bles?ic?, Ivana

2011-01-01

121

Understanding Work-Family Spillover in Hotel Managers  

OpenAIRE

The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigate...

Lawson, Katie M.; Davis, Kelly D.; Crouter, Ann C.; O’neill, John W.

2012-01-01

122

INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT  

OpenAIRE

The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time sh...

Rana Ozen Kutanis; Muammer Mesci; Istemi Comlekci; Oznur Sahin

2012-01-01

123

The Socio-Economic Background Of The Hotel Workers  

OpenAIRE

The socio-economic background of the hotel workers decides about the different social and economic reasons, for which these workers joined to hotel work. Hence, the present section attempted to know about the socio-economic background of the hotel workers. Urbanization, industrialization, and modernization have brought rtimerous changes in Western societies, after industrial revolution. Industrial Revolution contributed towards establishing colonial regimes in Asia and Africa. The Society exp...

Atik-ur-rahaman S.M.

2012-01-01

124

An Electronic Intelligent Hotel Management System for International Marketplace  

OpenAIRE

To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facil...

Md Noor-a-rahim, Md Saiful Islam

2011-01-01

125

Investment efficiency in new hotel buildings in Croatia  

OpenAIRE

Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

2012-01-01

126

Attitudes of Hotel Managers Towards EC in South Africa  

OpenAIRE

Advances in Information Communication Technology (ICT) have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. E...

Nomsa Mndzebele

2013-01-01

127

Chinese hotel general managers' perspectives on energy-saving practices  

Science.gov (United States)

As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

Zhu, Yidan

128

Market orientation for the hotel segment: the portuguese case  

OpenAIRE

In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory an...

Raposo, Mario; Esteva?o, Cristina; Mainardes, Emerson; Domingues, Maria Jose?

2010-01-01

129

Marketing Strategic Alliances: The Hotel Sector in Jordan  

OpenAIRE

This study tries to explore why hotels are forming marketing strategic alliances; and identifies factors that mayimpact the success of strategic alliances in the hotel sector in Jordan. The empirical work involved thedevelopment of questionnaires which were used for data collection. The study sample consisted of 110 managersfrom 75 hotels located in three cities: namely Amman, Aqaba and Petra. The main results of the study showempirical evidence are consistent with the notion that the gains f...

Al, Sulieman Ahmad Khattab

2012-01-01

130

Hotel Services Quality Assessment Using “Servqual” Method. Case Study: Athénée Palace Hotel  

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Full Text Available With more intense competition in the global market without quality and without special skills in its obtaining, assessment and continuous improvement, companies can not meet the increasing demands of consumers. Therefore, service companies must find those quality strategies that ultimately lead to achieving maximum consumer satisfaction. In order to assess the satisfaction and therefore, in order to improve service quality SERVQUAL method may be used. This paper illustrates the application of this method in the hotel services offered by the Hotel Athénée Palace in Bucharest.

Madar A.

2014-12-01

131

Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja  

Index Scriptorium Estoniae

Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

Oja, Urmas, 1981-2012

2008-01-01

132

Nordic Hotel Forum - osake Narva maantee põhjafassaadist / Urmas Oja  

Index Scriptorium Estoniae

Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet

Oja, Urmas, 1981-2012

2008-01-01

133

COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH  

OpenAIRE

The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate o...

Odysseas Pavlatos; Ioannis Paggios

2007-01-01

134

Mida peaks Tartu Hansa Hotell edasi tegema? / Õnne Pärl  

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Tartus asuvast Hansa Hotellist, hotelli senisest arengust, tulevikuväljavaadetest ja suurematest probleemidest. Kommenteerivad Jüri Käosaar, Marju Unt, Priit Karjus ja Martin Süld. Lisa: Hansa Hotell Tartus; Hansa Hotelli majandustulemused

Pärl, Õnne

2004-01-01

135

The aspect of mobility in the career paths of hotel managers of one hotel chain in Helsinki.  

OpenAIRE

The changes in the modern environment happen constantly. Individuals and organizations try to cope with the changes. The hotel industry has been showing good economical results globally and in Finland during the recent years, and therefore it is an attractive working environemnt. The purpose of this qualitative research was to understand the role of mobility in the career paths of the hotel managers in Helsinki. The hotel managers of only one company were interviewed, therefore the resul...

Pinigina, Nadezda

2011-01-01

136

Vocational Education and Training for the Hotel and Catering Industry in the Federal Republic of Germany. Report of a Visiting Party. Studies in Vocational Education and Training in the Federal Republic of Germany. Number Eight.  

Science.gov (United States)

A party of vocational educators from the United Kingdom (UK) traveled to the Federal Republic of Germany (FRG) to examine West German vocational education and training for the hotel and catering industry. During the study, the investigators examined the training with respect to regulations, the content of training, and the structure of the…

Ripper, Chris, Ed.; Russell, Russ, Ed.

137

Market segmentation and the changing budget hotel industry in urban South Africa  

OpenAIRE

Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ...

Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

138

Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria) Metropole, South Africa.  

Science.gov (United States)

Spirocerca lupi (Spirurida: Spirocercidae) is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and peri-urban areas of Tshwane (Pretoria) Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18) and numbers (447), predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupivaried considerably in the three areas. In the urban area 13.5% of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3%. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog) dung. PMID:19294987

Du Toit, C A; Scholtz, C H; Hyman, W B

2008-12-01

139

Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria Metropole, South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Spirocerca lupi (Spirurida: Spirocercidae is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18 and numbers (447, predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog dung.

W.B. Hyman

2010-09-01

140

Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu  

Index Scriptorium Estoniae

Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

Karu, Mihkel, 1983-

2007-01-01

141

Business Tourists' Opinions of Radisson Blu Royal Hotel Vaasa as a Business Hotel  

OpenAIRE

Työn tarkoitus oli tutkia liikematkailijoiden arvoja ja tarpeita liikemieshotellille ja heidän mielipiteitään Radisson Blu Royal Hotel Vaasasta liikemieshotellin näkökulmasta. Teoreettinen osuus käsittelee yleisesti liikemiesmatkailua, hotellialaa ja mitä hotellien tulee ottaa huomioon kun kyseessä on liikemiehet. Kuluttajakäyttäytymisessä keskityttiin liikematkailijoiden tarpeisiin ja haluihin, joita heillä on liikemieshotellille. Naisten määrä on kasvanut liikematkailussa vi...

Kettunen, Jenni

2012-01-01

142

CONDIÇÕES PARA UM HOTEL DE EMISSÃO ZERO  

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Full Text Available Este artigo advém dos trabalhos realizados durante o 2º Encontro Brasileiro-Alemão para produção sustentável no cerrado. Durante o evento, foram feitas visitas técnicas a alguns empreendimentos hoteleiros, dos quais dois destinos turísticos tornaram-se contextos para a coleta de dados deste estudo: Brasília e Eco-Vila Santa Branca, em Teresópolis, Goiás. Foram analisados os impactos ambientais em alguns contextos internos do hotel, relacionados a fontes de energia renováveis. Foi verificado se os meios de hospedagem se adequam à proposta de sustentabilidade ambiental. Os resultados demonstraram que os destinos analisados não consideram relevante o uso de fontes de energia renováveis.

Jaber Caetano da Silva Filho

2010-12-01

143

Hotel de congresos en Augsburgo Alemania Federal  

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Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo hotel confiere un animado carácter al perfil de la ciudad, debido en parte a la original disposición de las terrazas que sobresalen, en forma de alvéolos, del bloque circular del edificio.

Schmidt, W.

1977-06-01

144

Breakfast in a hotel dining room  

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Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

Mary Kennan Herbert

2009-01-01

145

Quality Management of the Hotel Enterprises in Ukraine ?????????? ????????? ??????????? ??????????? ? ???????  

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Full Text Available The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM. Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.? ?????? ?????????? ???????? ?????? ?????????? ????????? ??????????? ???????????, ?????????? ?? ????????? ??????? ????????? ??????????? ???????? (???. ??????? ???????????? ???????? ?????????? ????????? ???????????? ??????????? ??????????? ? ??????????? ?????????? ???????????? ?? ????????? ?????? ?????????? ????????? ?? ???????????? ??????????? ????????? ? ???????.

Danko Nataliya I.

2011-01-01

146

ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY  

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Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

MOISA Claudia Olimpia

2012-12-01

147

Eco Awareness among Hotels in Terengganu: Cases of Redang Island  

Directory of Open Access Journals (Sweden)

Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

Sairah Saien

2012-06-01

148

New Employment Forecasts. Hotel and Catering Industry 1988-1993.  

Science.gov (United States)

Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

Measurement for Management Decision, Ltd., London (England).

149

Hotel & Food Service Industries. Workforce & Workplace Literacy Series.  

Science.gov (United States)

This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

BCL Brief, 1992

1992-01-01

150

Management Trainees in the Hotel Industry: What Do Managers Expect?  

Science.gov (United States)

Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

Baum, Tom

1991-01-01

151

ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS  

Directory of Open Access Journals (Sweden)

Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

Smaranda Adina COSMA

2015-01-01

152

Predicting human performance by a channelized Hotelling observer model  

Science.gov (United States)

A psychophysical experiment was conducted to measure the performance of human observers in detecting an exactly known signal against a random, nonuniform background in the presence of noise correlations introduced by post-detection filtering (postprocessing). In order to predict this human performance, a new model observer was synthesized by adding frequency-selective channels to the Hotelling observer model which we have previously used for assessment of image quality. This new `channelized' Hotelling model reduces approximately to a nonprewhitening (NPW) observer for images with uniform background and correlated noise introduced by filtering, and to a Hotelling observer for images with nonuniform background and no postprocessing. For images with both background nonuniformity and post processing, the performance of this channelized Hotelling observer agrees well with human performance while the other two observer models (NPW and Hotelling observer) fail.

Yao, Jie; Barrett, Harrison H.

1992-12-01

153

THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES  

Directory of Open Access Journals (Sweden)

Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

Danka CURAKOVI?

2013-07-01

154

Exploring Biometric Technology Adopted in the Hotel Processes  

Directory of Open Access Journals (Sweden)

Full Text Available Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge base, available about biometrics among hotel guests. The results indicated that hotel guests are comfortable and already “slightly” willing to use biometrics, perhaps due to ongoing world-wide terrorism threats and consequently individuals may now be more sensitized to their own physical safety. For the hotel sector, they may be able to concentrate on those processes that are most preferred by the customer to ensure adoption.

Chieh-Heng Ko

2014-01-01

155

STRATEGIC EMPLOYEE TRAINING AND DEVELOPMENT IN CHINESE LUXURY HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D practices from a Western human resource development (HRD perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to superior training effects in the Chinese context than those used by state-owned hotels. It suggests that a better T&D model for Chinese hotels may emerge by learning the lessons from both kinds of hotels’ good practices.

Yu Wang

2006-04-01

156

Innovative Food Safety Strategies in a Pioneering Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available A case study approach was adopted to identify the innovative food safety strategies in place at one pioneering hotel that had voluntarily implemented food safety control. An investigation of food safety strategies and the reasons for their implementation in the hotel foodservice were carried out using multiple sources of data, including interviews with key decision makers in the hotel, observations of the business environment, and a review of documentation. The findings suggest that not only food control strategies but also marketing and corporate strategies are important when addressing the problems of food safety. The findings of this study also demonstrate the relationship between motivating factors and food safety strategies. Analysis of the interviews indicates that a hotel’s food safety strategies depend significantly on the attitude of senior management, the firm’s capability, and corporate image.

Su-Ling Wu

2013-09-01

157

Example of garbage recycling. Pt. 2. Waste recycling at hotel; Namagomi recycle jirei. 2. Hotel deno namagomi recycle  

Energy Technology Data Exchange (ETDEWEB)

Recycling of resources is part of social responsibility of any business enterprise. With this thought in mind, since 1992 Hotel had wrestled with the task of recycling its kitchen refuse and restaurant leftovers until 1997, when the hotel succeeded in making manure from hotel refuse very much ahead of other hotels. In 1998 vegetables which were raised with such organic manure were successfully served at hotel restaurants, completing a full cycle of recources recycling. The effort continues to expand the base of recycling to other waste areas one from another. The text will snow how the motivation initiated by the top management was shared by all the staff, how the importance of assorting refuse into recyclable and non-recyclable groups came to be realized, how the processing machine for fermentation was adopted, and how the organic manure thus produced was put to an effective use. (author)

Okada, T. [Palace Hotel, Tokyo (Japan)

2000-08-05

158

Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry  

OpenAIRE

This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management?s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empi...

Shaw, G.; Bailey, A.; Williams, A.

2011-01-01

159

Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.  

Science.gov (United States)

Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

160

Smart Agent Learning based Hotel Search System- Android Environment  

Directory of Open Access Journals (Sweden)

Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

Wayne Lawrence

2012-08-01

161

Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part I).  

Science.gov (United States)

The Ritz-Carlton Hotel Company won the Malcolm Baldridge National Quality Award in 1992. One key to its success is its strategic planning process. This two-part article reviews the Ritz-Carlton's approach to strategic planning. In particular, it describes (1) the role of senior leadership in the planning process and (2) the specific activities that are associated with plan development and implementation. PMID:10131010

Shriver, S J

1993-01-01

162

Strategic planning for hotel operations: The Ritz-Carlton Hotel Company (Part II).  

Science.gov (United States)

The Ritz-Carlton Hotel Company won the Malcolm Baldrige National Quality Award in 1992. One key to its success is its strategic planning process. In this second part of a two-part article, Stephen Shriver concludes his review of the Ritz-Carlton's approach to strategic planning. Shriver begins by outlining some key steps in plan development and goes on to describe how the Ritz-Carlton disseminates, implements, and evaluates the plan. PMID:10131021

Shriver, S J

1993-01-01

163

Improving the effectiveness of staff training in a hotel : case study: Hotel X  

OpenAIRE

Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities ...

Uyen, Do Tran Hanh

2013-01-01

164

How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain  

OpenAIRE

Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image,...

Guo, Xinxin

2013-01-01

165

The Assessment of Hotel Services in Poiana Brasov Resort  

Directory of Open Access Journals (Sweden)

Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Bra?ov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

Baltescu C.A.

2014-12-01

166

Smart Agent Learning based Hotel Search System- Android Environment  

OpenAIRE

The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web ...

Wayne Lawrence; Suresh Sankaranarayanan

2012-01-01

167

Is project management a required competency for the hotel industry  

OpenAIRE

The hotel industry in Ireland has suffered major turmoil over the last 5 years, and is constantly evolving and reshaping in order to survive (Bacon 2009). The industry comprises of 903 hotels with a total of 60,138 rooms. This is a 35% increase from 2005. That year saw €3.97 Billion in tourism revenue, with this increasing to €4.4 billion in 2007 and dropping to €3.4 billion in 2011 (Ireland 2012). The work of hotel managers involves many projects, from new menu concepts to large refurb...

Harnett, Lloyd John

2013-01-01

168

Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

Ooi Chai-Aun

2014-01-01

169

Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entrepreneurial marketing and the performance indicators in Jordanian hotels.

Excimirey Al-Manasra

2013-04-01

170

Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise  

OpenAIRE


How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
Résum&ea...

Zhang, Yan

2006-01-01

171

An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception  

OpenAIRE

The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondl...

Li Song

2009-01-01

172

Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry  

OpenAIRE

The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

Sakun Boon-itt; Nopadol Rompho

2012-01-01

173

Possibilities of financial support to small and medium hotel companies in Serbie  

OpenAIRE

Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

Dragoljub Barjaktarovic; Lidija Barjaktarovic

2010-01-01

174

Market segmentation and the changing budget hotel industry in urban South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

175

“A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”  

OpenAIRE

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

Girish.S; Karthigai Prakasam. C

2012-01-01

176

EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA  

Directory of Open Access Journals (Sweden)

Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

Georgina Lukanova

2010-06-01

177

Occupational Programs for the Restaurant/Hotel Business  

Science.gov (United States)

Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

Hoenninger, Ronald W.; Riegel, Carl D.

1978-01-01

178

Responsible resource management in hotels : attitudes, indicators, tools and strategies  

OpenAIRE

Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

Bohdanowicz, Paulina

2006-01-01

179

Research on the Hotel Image Based on the Detail Service  

Science.gov (United States)

Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

Li, Ban; Shenghua, Zheng; He, Yi

180

Mental Workload Assessment in a Taiwanese Hotel Chain  

OpenAIRE

Workload assessment is one of the most serious concerns for a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company. To be aware of the workloads of hotel reception clerks, this study applies a workload assessment model to find out the relative worklo...

Yang Wu

2012-01-01

181

Exploring Biometric Technology Adopted in the Hotel Processes  

OpenAIRE

Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge bas...

Chieh-Heng Ko; Yao-Hsu Tsai; Shu-Li Chen; Li-Hsin Wang

2014-01-01

182

HOSPITALITY MANAGEMENT : Impact of internship on hotel operation  

OpenAIRE

The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period. This thesis illustrates the role of inter...

Sharma, Pankaj Diyas

2012-01-01

183

TQM, managerial factors and performance in the Spanish hotel industry  

OpenAIRE

Purpose – Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management (TQM) in the hotel industry. This paper aims to analyse how TQM is associated with these factors and to verify whether more TQM-committed hotels achieve higher performance. Design/methodology/approach – The empirical data were collected from a sample of 301 three-to-five-star ...

Claver Corte?s, Enrique; Pereira Moliner, Jorge; Tari? Guillo?, Juan Jose?; Molina Azori?n, Jose? Francisco

2007-01-01

184

Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective  

OpenAIRE

Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC) development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of inde...

Carmen Arustei

2014-01-01

185

Internationalization strategy: Dom Pedro Hotel Group - São Paulo  

OpenAIRE

This paper has the purpose of study the possible entry of Dom Pedro Hotels in São Paulo. Resources and capabilities of the company were scrupulously assessed and the research revealed that Dom Pedro needs to review its strategic approach and professionalize its internal processes to succeed in its internationalization plans. The internal scanning of Dom Pedro together with an environmental and hotel industry analysis helps the company to find out the best opportunity on the market. A detaile...

Salvador, Joa?o Ricardo Alves

2013-01-01

186

Croatian Hotel Industry Financial Features Within the Period of Privatization  

OpenAIRE

The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal fina...

Jasmina Lon?ar

2004-01-01

187

Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry  

OpenAIRE

The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM) and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entr...

Excimirey Al-Manasra; Mohammd Al-Zyadat; Mohammed Al-Awamreh; Alnsour, Muhammed S.

2013-01-01

188

A New Strategic Marketing Plan for a Hotel  

OpenAIRE

The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis conta...

Nazarova, Elizaveta

2014-01-01

189

Crisis Management in the Hotel Industry in Finland  

OpenAIRE

Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise the awareness among hoteliers towards crises as well as amongst employees, investors, stakeholders, authorities, and students from hospitality related fields. Main topic of this research is crisis management and concerns the process of developing a crisis management plan...

Hartmann, Jana

2012-01-01

190

Locational Strategies of International Hotel Corporations in Eastern Central Europe  

OpenAIRE

This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to...

Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

2004-01-01

191

Hotel Classification Systems: A Comparison of International Case Studies  

OpenAIRE

Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electroni...

Roberta Minazzi

2010-01-01

192

Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR. This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse forms of corporate social responsibility. By knowing the significance of sustainability, the Malaysian government has been encouraging the hotels and other sectors to embrace green technology and practices by providing incentives and tax breaks. Whilst hoteliers are striving to achieve financial performance by practicing green marketing, gaining the trust and meeting the expectations of the public have become more challenging. Further review discloses that strategy such as greenwashing needs to be avoided by hoteliers to gain the confidence among green consumers towards the green claims. The paper further concludes that green marketing is being used as a tool by hotels to perform their CSR while it provides competitive advantage for hotels in ensuring a balance between development and environmental sustainability.

S. Punitha

2013-11-01

193

Energy efficiency assessment for the Antalya Region hotels in Turkey  

Energy Technology Data Exchange (ETDEWEB)

The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to become efficient these hotels. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

Oenuet, S.; Soner, S. [Yildiz Technical University, Mechanical Faculty, Istanbul (Turkey)

2006-07-01

194

Energy efficiency assessment for the Antalya Region hotels in Turkey  

Energy Technology Data Exchange (ETDEWEB)

The hotels in the Antalya Region of Turkey have become a major consumer of energy, water and other resources. However, at present, there are no existing guidelines for the efficient use and management of these resources. Energy management includes increasing in profitability due to the reduced operational costs and it is also a potential for improved market share. Many different evaluation models have been published in energy management literature. However there have been not so many systematic approaches to compare the relative efficiency of the systems. Data envelopment analysis is a special linear programming model for deriving the comparative efficiency of multiple-input multiple-output decision-making units. An evaluation of energy efficiency in 32 five-star hotels in the Antalya Region has been carried out and the results are discussed in this paper. According to this study eight hotels are efficient and twenty-four hotels are inefficient. Also for these 24 inefficient hotels, ideal energy consumptions (electricity, water and liquefied petroleum gas consumptions) are proposed to make these hotels efficient. In this study data envelopment analysis models are evaluated by using a linear programming package LINGO 5.0. (author)

Onut, S.; Soner, S. [Yildiz Technical Univ., Istanbul (Turkey). Mechanical Faculty

2006-08-15

195

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Scientific Electronic Library Online (English)

Full Text Available SciELO Venezuela | Language: Spanish Abstract in spanish En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo, la Rosa; Harrison, Bustamante.

2009-06-01

196

How to Improve the Business Achievement of Seven Stars Hotel in Nanchang  

OpenAIRE

Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard bu...

Zheng, Jingchen

2011-01-01

197

Multivariate Variables Recognition using Hotelling’s T2 and MEWMA via ANN’s  

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Full Text Available In this article, a method for multivariate pattern recognition using artificial neural networks (ANN is proposed. The method is useful for monitoring multiple variables during the statistical process control. It employs descriptive statistics and multivariate control techniques. Three different ANN’s are evaluated to identify the network with higher efficiency during pattern recognition of multivariate variables tasks from data bases. Two data bases are analyzed; the first one is generated by simulation using the Montecarlo method, and the second data base was obtained from a public data base repository. The method consists of three stages: multivariate variables generation, multivariate analysis and pattern recognition using ANN’s. Several multivariate scenarios were generated using a combination of 2, 3 and 4 patterns in multivariate variables for the Hotelling’s T2 and MEWMA statistics that were analyzed to know its behavior and to determine their statistical characteristics. The pattern recognition task was evaluated using the ANN. In both study cases, experimental results showed an improved efficiency when using the Perceptron and the Backpropagation networks compared to the RBF network.

Chiñas-Sánchez Pamela

2014-01-01

198

Attitudes of Hotel Managers Towards EC in South Africa  

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Full Text Available Advances in Information Communication Technology (ICT have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. Educating the manager about affordances of ICT determines whether or not the hotel will benefit from the new technology. The author examined the relationship between managers’ attitudes and the extent of electronic commerce (EC adoption. The paper examines the perceptions of 332 South African managers within the South African hotel industry. A quantitative research design was used through a questionnaire to collect data from the managers. The research highlights the importance of changing the managers’ attitude for technology to be accepted.

Nomsa Mndzebele

2013-02-01

199

Self-Positioning of International Tourist Hotels in Taiwan  

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Full Text Available This paper analyzes the self-positioning of international tourist hotels (ITHs in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & Brevenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local tourists have a significant positive impact on the ratio of F&B revenueto total revenue, whereas Asian tourists have a significant negative impact on the ratio. Moreover, theoperation-year and room price have significantly negative effects on the ratio of F & B revenue to total revenue,suggesting that historic hotels should adopt room revenue-oriented positioning and improve their service qualityso as to be able to increase the room price. The number of restaurants has a positive effect on the ratio of foodand beverage revenue to total revenue. Therefore, the hotels adopting F&B revenue-oriented positioning shouldoffer diversified types of restaurants for various tourists.

Jin-Li Hu

2013-08-01

200

POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA  

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Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

Dragoljub Barjaktarovic

2010-06-01

201

Space-Hotel Early Bird - Visions for a Commercial Space Hotel  

Science.gov (United States)

rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present the designs as a vision of a future space hotel and will deal with and summarize the outcome of the 17 designs, which may trigger the development of technologies required for a space station dedicated to tourism. www.spacehotel.org

Amekrane, R.; Holze, C.; Apel, U.

2002-01-01

202

Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments  

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Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

Elbeyi Pelit

2010-03-01

203

Energy Analysis for New Hotel Buildings in Egypt  

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Full Text Available This paper summarizes the results of energy simulation analysis to determine the effectiveness of building characteristics in reducing electrical energy consumption for hotel buildings in Egypt. Specifically, the impact on building envelope performance is investigated for different strategies such as window size, glazing type and building construction for two geographical locations in Egypt (Cairo and Alexandria. This paper also studies the energy savings in hotel buildings with 200 rooms for different Lighting Power Densities (LPD, Energy Input Ratios (EIR, Set point Temperatures (SPT and HVAC systems. The study shows certain findings of practical significance, e.g. that a Window-to-Wall Ratio of 0.20 and reasonably shaded windows lower the total annual electricity use for hotel buildings by more than 20% in the two Egyptian locations.

Dr. George B. Hanna

2014-12-01

204

A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY  

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Full Text Available Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27. The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact on communication and hence, also retention strategies. With the help of a questionnaire, hotel customers in different customer lifecycle phases are asked for their needs and interests concerning marketing communication. With these insights, the creation of a new dynamic communication approach for the hotel industry is possible.

SANDRA HEIDEN

2013-01-01

205

Model and Application of Promtional Pricing for Hotel Rooms  

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Full Text Available This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pricing is given with optimal cost. The effect of pricing on loss of profit is analyzed through a simulation. This study aims to provide an important reference for promotional decision-making at the hotel industry.

Ji Yan

2013-01-01

206

THE ROMANIAN HOTEL INDUSTRY. AN ANALYSIS BASED ON REAL FACTS  

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Full Text Available Romanian Tourism has undergone considerable changes in the transition to the market economy. These changes, together with inappropriate solutions adopted by the authorities, led to a mismatch between what the Ministry of Tourism (MT/ National Authority for Tourism (NAT communicates and promotes, and the actual situation of the Romanian tourism and hotel industry. This situation has also been maintained by poor and erroneous reporting of information by hoteliers about the hotels managed to Ministry of Tourism, but also by the poor processing of information received by the MT/ NAT, leading to a database of erroneous information. These data are practically useless for any interested parties, and moreover for those who intend to use them especially for opening a new business in hospitality industry. This paper aims to present a much closer to reality statistical summary of the hotel industry.

Maria Lumini?a COJOCEA

2013-12-01

207

Ergonomics and accessibility for people with visual impairment in hotels.  

Science.gov (United States)

This article presents a diagnosis of luxury or superior hotels in the city of Natal, located in the state of Rio Grande do Norte, in northeastern Brazil, in what concerns accessibility to the visually impaired. The main objective is to present the guiding principles to design actions and interventions that must be considered in the preparation or revision of technical standards and manuals of good practice in accessibility related to people with visual impairments who are hotel users. The survey showed that the hotels do not meet the normative indications of accessibility, their facilities are in-accessible (have prevented access) or of reduced accessibility and its employees are not prepared to provide adequate hospital services for people with visual impairment. It was concluded that some of the accessibility problems faced by people with visual impairments are also faced by people in general. PMID:22316916

Dos Santos, Larissa Nascimento; de Carvalho, Ricardo José Matos

2012-01-01

208

The Socio-Economic Background Of The Hotel Workers  

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Full Text Available The socio-economic background of the hotel workers decides about the different social and economic reasons, for which these workers joined to hotel work. Hence, the present section attempted to know about the socio-economic background of the hotel workers. Urbanization, industrialization, and modernization have brought rtimerous changes in Western societies, after industrial revolution. Industrial Revolution contributed towards establishing colonial regimes in Asia and Africa. The Society experienced structural changes and brought a phenomenal change in human relations. It is for the first time the Western liberal ideas travelled the Asian and African nationalities'. Colonialism brought East and West together and encouraged cultural give and take between them. New occupations and industries emerged in almost all societies in the world. The traditional set up of the society was seriously disturbed. India was one of the important colony of the Britishers.

Atik-ur-rahaman S.M

2012-10-01

209

Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels  

OpenAIRE

A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples while K...

Olufemi Daniel Durodola; Cyril Ayodele Ajayi; Samuel Adesiyan Oloyede

2011-01-01

210

eTourism: A comparison of online and offline bookings and the importance of hotel attributes  

OpenAIRE

Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the st...

Crnojevac, Igor H.; Jadranka Gugi?; Saša Karlov?an

2010-01-01

211

Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran  

OpenAIRE

Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent varia...

Pardis Mohajerani; Alireza Miremadi

2012-01-01

212

Strategic development plan for La Paloma hotel in Nha Trang, Vietnam  

OpenAIRE

The objective of this thesis was to develop a strategic direction and business canvas model in hotel industry based on the observation and analyses of different trends, external and internal resources. The thesis topic was derived from two main problem of La Paloma hotel, in Nhatrang city, Vietnam – low occupancy rate and recovery of initial investments. As a result, the thesis outcome will function as recommendations and refer-ences for hotel manager in advancing hotel products and service...

Tran Le Ngoc, Tran

2013-01-01

213

WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES  

OpenAIRE

Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially...

Muchazondida Mkono

2012-01-01

214

Impacts of Globalisation on Hotel Companies’ Internal Operation Environment  

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Full Text Available
In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more important for the hotel industry. This essay focuses on globalisation in the hotel industry and explains how the increasing levels of globalisation, in this particular industry may affect the internal operating environment (e.g. organisational culture, structure, management styles etc. of hotel companies.
Key words: Globalisation, Impact, Hotel, Internal-operating environment
Résumé :Dans le 21er Siècle, avec l’accroissement de niveau de globalization dans l’hôtellerie, les companies d’hôtels auront besoin d’étudier les approaches du different management à survivre et de développer dans les circomstances environnementales avec un haut niveau incertain ainsi que comprendre l’implication des futures impacts, positive à la fois négative, de changement environnemental. Avec l’expansion des affaires internationales et du commerce, il n’y a pas de problème que la liaison internationale deviendra plus importante pour l’hôtellerie. Cette essaie met une importance sur la globalisation dans l’hôtellerie et explique comment, au fur et à mésure la globalisation, cette industrie particulière peut influencer l’Environnement d’Opération Interne de l’hôtellerie (e.g. culture organisationelle, structure, styles de management etc..
Mots clés: Globalisation, Impact, Hôtel, Environnement d’Opération Interne

Zhen-Jia ZHANG

2009-12-01

215

“CUSTOMER SATISFACTINON IN HOTELS: AN APPLICATION (CASE OF SAMSUN”  

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Full Text Available One of the most important issues about creating added value for business enterprises on 21th century is to constitute the customer satisfaction. Business enterprises are executing whole organizational items focused on customer satisfaction. Moreover, nowadays these enterprises are developing their own constitution of customer satisfaction. Customer satisfaction has mainly come into prominence in services sector, and business enterprises are establishing their profitability accountings based on this item. Hotels, as business enterprises, would like to provide maximum level of customer satisfaction. One of the basic reasons for this situation is to influence customers to choose their hotel for accomodation also for the next time. Reaching this aim can not be easy due to both new coming hotels and high level of competition in the sector. High level of service quality can be expressed as one of the most fundamental issues influencing the customer satisfaction in hotel enterprises. In this context, it is aimed to regularly evaluate the level of services given to customers and reinterpret the gathered data for increasing the customer satisfaction. By this way, it will be possible to make up for the defficiencies of customers to provide maxiumum level of customer satisfaction. The aim of this research is to evaluate the satisfaction levels of customers who accomodate in the hotels in Samsun province. In the scope of the research, 400 customers have been reached who accomodate in the hotels in Samsun. Face to face surveys have been the main method of gathering the necessary data. Finally, interpretation of the gathered data have been presented in this research.

Yetkin BULUT

2011-07-01

216

Instability in the Hotelling’s Non-Price Spatial Competition Model  

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Full Text Available This note analyzes a slightly modified Hotelling model in which two firms are allowed to choose multiple store locations. Each firm can endogenously choose the number of stores while opening a store incurs a set-up cost. We show that the principle of minimum differentiation, i.e., both firms open a store each on the center, never holds when the set-up cost is decreasing in the number of stores. Under general cost functions that include non-linear and asymmetric set up costs, we characterize the conditions under which the principle holds. General payoff functions that are non-linear in the market share are also considered.

Yosuke Yasuda

2013-06-01

217

VIRTUAL WEB PROMOSI DAN RESERVASI HOTEL BERBASIS WEB DAN VIA SMS PADA HOTEL DIAMOND  

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Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

Alexander Setiawan

2012-01-01

218

“COMPOSTING: A SUSTAINABLE AND PROFITABLE APPROACH FOR HOTEL’S ORGANIC WASTE”  

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Full Text Available The purpose of the study is to highlight themost complex issues related to hotel industry especially in the wake of increased quantity of organic waste generation from this industry by identifying the various gaps present in current waste management system in hospitality industry.Study aims to highlight various areas of improvement and their positive implications. For this purpose extensive literature review has been done on hospitality industry in order to find out innovative waste management practices especially organic waste that have the potential to ensure the sustainability as well as profitability of the overall business. Qualitative approach along with various case studies has been used for the carrying out the study. Various parameters and dimensions emerged after analyzing literatures and case studies. Composting is most effective and efficient green practices to utilize organic waste and convert into manure or biogas.

Amar Nath

2014-10-01

219

Planning Marketing and Marketing Material for Levi Ice Hotel Luvattumaa  

OpenAIRE

Luvattumaa is a popular ski trail café and restaurant in Levi holiday and ski resort, in Kittilä municipality. The owners, Lea and Pekka Jussila, have grown the business with snow construction and for the winter 2010-2011 there has been an ice hotel with chapel, restaurant, sauna and hotel rooms. The lack of marketing planning and marketing material for the new product drove for need of printed brochures and updated visual image. The research problem for the thesis is to understand how to p...

Kivenma?ki, Marja Helena

2011-01-01

220

Etap Hotel Augsburg City with green technology. VRV heat recovery technology in low-budget hotels: 2-conductor and 3-conductor systems; Etap Hotel Augsburg City mit gruenen Extras. VRV-Technologie in Low-Budgets-Hotels in 2- und 3-Leiter Ausfuehrung  

Energy Technology Data Exchange (ETDEWEB)

Etap Hotel, the low-budget hotels of the Accor Group and the European leader in this segment, opened a new hotel in Augsburg city on 1 March 2010. the building was constructed according to ecological criteria and boasts state-of-the-art technology. The contribution presents details.

Graupensberger, Thomas; Huhn, Ole [Daikin Airconditioning Germany GmbH, Muenchen (Germany)

2011-11-15

221

Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry  

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Full Text Available The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thailand. A total of 108 usable questionnaires were analyzed. The analysis shows that the service quality of hotels in Thailand was moderately low. Hotels were not able to deliver services as expected. Also, the customer expectation of the services of the boutique hotels was higher than that of the business hotels. It is observed that this study can claim to be the pioneer study of hotel service quality in Thailand; in that sense this study contributes to the literature by providing an advanced understanding of the hotel service quality in different types of hotel. This study also provides an opportunity for a comparison with other studies conducted previously in different parts of the world.

Sakun Boon-itt

2012-09-01

222

Air conditioning of hotels in mild, warm and dry climates; Klimatisierung von Hotels in milden, warmen und trockenen Klimata  

Energy Technology Data Exchange (ETDEWEB)

Hotels represent a promising area in the frame of possible energy reductions. The increase of different services which are given in hotels (e.g. swimming pools and spa) and the opportunity to work at different levels of temperature may induce to specific design suitable HVAC for this kind of applications. The paper presents an energy analysis of a hotel, based on dynamic simulations (TRNSYS) for determining net energy needs for heating, cooling and hot water. Three climates are considered: two mild climates (dry and humid) and one warm and dry climate. Terminal units, distribution loops and storage losses are taken into account. Three possible generation systems solutions are investigated for evaluating the primary energy consumptions. (orig.)

Prendin, Leonardo [Swegon BlueBox Group S.r.l., Cantarana (Venezuela)

2011-05-15

223

Spinning Reserve From Hotel Load Response: Initial Progress  

Energy Technology Data Exchange (ETDEWEB)

This project was motivated by the fundamental match between hotel space conditioning load response capability and power system contingency response needs. As power system costs rise and capacity is strained demand response can provide a significant system reliability benefit at a potentially attractive cost. At ORNL s suggestion, Digital Solutions Inc. adapted its hotel air conditioning control technology to supply power system spinning reserve. This energy saving technology is primarily designed to provide the hotel operator with the ability to control individual room temperature set-points based upon occupancy (25% to 50% energy savings based on an earlier study [Kirby and Ally, 2002]). DSI added instantaneous local load shedding capability in response to power system frequency and centrally dispatched load shedding capability in response to power system operator command. The 162 room Music Road Hotel in Pigeon Forge Tennessee agreed to host the spinning reserve test. The Tennessee Valley Authority supplied real-time metering equipment in the form of an internet connected Dranetz-BMI power quality meter and monitoring expertise to record total hotel load during both normal operations and test results. The Sevier County Electric System installed the metering. Preliminary testing showed that hotel load can be curtailed by 22% to 37% depending on the outdoor temperature and the time of day. These results are prior to implementing control over the common area air conditioning loads. Testing was also not at times of highest system or hotel loading. Full response occurred in 12 to 60 seconds from when the system operator s command to shed load was issued. The load drop was very rapid, essentially as fast as the 2 second metering could detect, with all units responding essentially simultaneously. Load restoration was ramped back in over several minutes. The restoration ramp can be adjusted to the power system needs. Frequency response testing was not completed. Initial testing showed that the units respond very quickly. Problems with local power quality generated false low frequency signals which required testing to be stopped. This should not be a problem in actual operation since the frequency trip points will be staggered to generate a droop curve which mimics generator governor response. The actual trip frequencies will also be low enough to avoid power quality problems. The actual trip frequencies are too low to generate test events with sufficient regularity to complete testing in a reasonable amount of time. Frequency response testing will resume once the local power quality problem is fully understood and reasonable test frequency settings can be determined. Overall the preliminary testing was extremely successful. The hotel response capability matches the power system reliability need, being faster than generation response and inherently available when the power system is under the most stress (times of high system and hotel load). Periodic testing is scheduled throughout the winter and spring to characterize hotel response capability under a full range of conditions. More extensive testing will resume when summer outdoor temperatures are again high enough to fully test hotel response.

Kueck, John D [ORNL; Kirby, Brendan J [ORNL

2008-11-01

224

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability  

OpenAIRE

This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to meas...

Sato, Aki-hiro

2012-01-01

225

A new building at an old place. Hotel 'Breidenbacher Hof'; Ein Neubau an alter Stelle. Das Hotel 'Breidenbacher Hof'  

Energy Technology Data Exchange (ETDEWEB)

The ''Breidenbacher Hof'', a traditional, historical hotel building was torn down. Now, after a construction period of three years, the new building was commissioned. It is now a 5-star luxury hotel of the Capella Hotels and Resorts group, with private luxury apartments, offices, shops and boutiques on nine storeys, all equipped with the latest in technical facilities. (orig.)

Zerres, Eberhard

2008-07-01

226

Entrepreneur and Establishment of a Mini Hotel in XiChang, China  

OpenAIRE

Mini Hotel, is a new hotel will be opened in China in this year. I and 4 of my friends will be the shareholders of this Mini Hotel. The hotel is planned to be operating from the autumn of 2013. Now, everything in this thesis is on process. The main objective of this thesis was to draft an effective approach to ensure this is a right plan which is worth to invest. By using benchmarking and SWOT analysis we defined the strength and weakness of this Mini Hotel business plan. This thesis will ...

Hu, Mingsong

2013-01-01

227

eTourism: A comparison of online and offline bookings and the importance of hotel attributes  

Directory of Open Access Journals (Sweden)

Full Text Available Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the study showed that the method of booking mostly depends on the nature of travel, and that the importance of hotel attributes does not differ much between different groups of guests.

Igor H. Crnojevac

2010-06-01

228

Development of service quality at Business Hotel Karelia (Saint-Petersburg)  

OpenAIRE

The purpose of this thesis was to find out and reveal the main problems of service quality at Business Hotel Karelia on the basis of customers’ points of view, comments and remarks. And, as a result, elaborate and offer to the hotel the most usable and effective development issues of service quality which should be applied by the hotel in order to satisfy customers’ needs and take leading positions among the 3-star business hotels in Saint-Petersburg. Business Hotel Karelia, a 3-star ...

Alexeeva, Yulia

2011-01-01

229

Environmental Management at Small Hotels : A Case study at Bastedalen Herrgård, Sweden  

OpenAIRE

A hotel stands for comfort and a high stand of living. This could mean a high per capita consumption of energy, water and other resource, as well as creating a large amount of waste and pollution due to the necessity of having a high standard of hygiene and a high turnover of guests. This thesis is about the hotel environmental management. After surveys of hotels and interviews with hotel managers as to their environmental management, a case study of a small hotel was carried out, namely the ...

Hu, Xin

2007-01-01

230

How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran  

OpenAIRE

This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on ...

Alireza Tafreshi Motlagh; Ehsan Sadeh; Sina Sadeh; Hamidreza Jafari; Jafar Azizi Morovat; Amir Enaamzadeh

2013-01-01

231

Advertising Through Social Media : Advertising plan for a hotel  

OpenAIRE

This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

Verbrugghe, Yann

2013-01-01

232

Understanding Work-Family Spillover in Hotel Managers.  

Science.gov (United States)

The present study examined the experience of work-family spillover among 586 hotel managers (HMs) working in 50 full-service hotels throughout the U.S. Work-family spillover occurs when behaviors, moods, stresses, and emotions from work spill over into family. We first investigated which hotel managers were more likely to experience spillover and stressful work conditions based on their life circumstances (gender, parental status, age, decision-making latitude at work). Second, we investigated which work conditions (hours worked per week, organizational time expectations, emotional labor, and permeable boundaries) predicted more work-family spillover. Women, employees without children at home, and younger adults experienced the highest levels of negative work-family spillover. Work conditions, particularly organizational time expectations, put HMs at risk for experiencing more negative and less positive work-family spillover. The results provide evidence that modifying certain work conditions in the hotel industry may be helpful in improving the quality of HMs' jobs and retention. PMID:23888092

Lawson, Katie M; Davis, Kelly D; Crouter, Ann C; O'Neill, John W

2013-06-01

233

An Electronic Intelligent Hotel Management System for International Marketplace  

Directory of Open Access Journals (Sweden)

Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

2011-03-01

234

OpinionSeer: interactive visualization of hotel customer feedback.  

Science.gov (United States)

The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services. PMID:20975149

Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

2010-01-01

235

“A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”  

Directory of Open Access Journals (Sweden)

Full Text Available One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

Girish.S

2012-10-01

236

Food and Beverage Industry ESL Workplace Literacy Curriculum for Hotels.  

Science.gov (United States)

The Workplace Literacy Curriculum for Food and Beverage was developed for English-as-a-Second-Language classes for workers in participating hotels in Arlington County, Virginia, through a national workplace literacy grant with the cooperation of the Arlington County Chamber of Commerce. It is based on an analysis of tasks and interactions at the…

Van Duzer, Carol; And Others

237

Women's Path to Management in the Hotel and Catering Industry.  

Science.gov (United States)

A study examined the employment patterns of women working in the United Kingdom's hotel and catering industry and the opportunities for vocational education that would lead to careers in management. Sixty-four women from different sectors of the industry were interviewed (including women in senior and middle management and some still looking to be…

Hotel and Catering Training Board, Wembley (England).

238

Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.  

Science.gov (United States)

The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for…

Bond, Judith; McGill, Teresa

239

ESL for Hotel/Hospitality Industry. Level: Beginner.  

Science.gov (United States)

This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

240

Tumeda animatsiooni surm Euroopas : Priit Pärna "Hotell E" / Andreas Trossek  

Index Scriptorium Estoniae

Vaadeldakse, kuidas M. Gorbatšovi võimuletuleku aastail esilekerkinud sotsiaalkriitilisemate filmide trend Eesti animatsioonis kulmineerub ja ühtlasi lõpeb Priit Pärna joonisfilmiga "Hotell E" (1992) - filmis on kombineeritud endisele Ida-Euroopale iseloomulik sotsialismivastane võimukriitika igatseva ihaga alati virtuaalsena tajutud lääne suunas

Trossek, Andreas, 1980-

2011-01-01

241

Social Media and eCRM as a Prerequisite for Hotel Success  

Directory of Open Access Journals (Sweden)

Full Text Available Development of information and communication technology (ICT has enabled the development of electronic customer relations (eCRM as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of benefits that Internet as a promotion tool offers to their business, and accordingly, they are motivated to create greater awareness of their hotels with the goal of increasing number of guests and improving hotel reputation. This article describes how eCRM strategy is used by hotel managers to promote the hotel, more specifically, how much impact websites, social media and e-mail marketing campaigns have on hotelpromotion and business performance.

Boris Milovi?

2012-09-01

242

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

International Nuclear Information System (INIS)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO2 emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

243

Hotel Classification Systems: A Comparison of International Case Studies  

Directory of Open Access Journals (Sweden)

Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

Roberta Minazzi,

2010-12-01

244

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

Directory of Open Access Journals (Sweden)

Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

B. Farzinnia

2009-02-01

245

The UK biomass industry  

International Nuclear Information System (INIS)

A brief review is given of the development of the biomass industry in the UK. Topics covered include poultry litter generation of electricity, gasification plants fuelled by short-rotation coppice, on-farm anaerobic digestion and specialized combustion systems, e.g. straw, wood and other agricultural wastes. (UK)

246

Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number, in Dnipropetrovsk region (8.6 %, in Autonomous Republic of Crimea (6.4 %, in Lviv (6.3 %, Lugansk (5.9 % and Odessa (5.7 % regions that is connected with the high level of industrial development of the above-mentioned territories and the availability of significant recreational resources. Therefore, Odessa region takes the fifth place in Ukraine by the number of enterprises and thus it would be expedient to analyze the condition of hotel economy development in the given region, its quality and competitiveness. Despite a significant amount of publications, dedicated to the methods of strategic analysis, scientists almost do not pay attention to the opportunity of their application in such specific area as hotel economy. Therefore, the article is dedicated to the substantiation of opportunities and the necessities of applying a well-known method of General Electric/McKinsey for the analysis of competitiveness of different types of hotels in Odessa and also the determination of the extent of hotel business perspectives for the city as a whole. The carried out analysis of the competition intensity on the market of hotel services in Odessa enabled to make conclusions about the discrepancy between supply and demand, there is a lack of hotel places in all segments. It was determined that the segment structure of the hotels offered by the city is not an optimal one. In Odessa there are prospective and practically undeveloped market niches. The development of business should be compared with the world trends in the hotel industry taking into account international experience in building and managing of hotel enterprises.

V. Herasimenko

2010-09-01

247

EMPOWERMENT MANAGEMENT AND ECONOMY IN STARRED HOTELS IN GAZIANTEP PROVINCE  

Directory of Open Access Journals (Sweden)

Full Text Available Abstract-Empowerment is giving authority and responsibility to the people who do the work in the organization. In this respect, especially at the hotel businesses where production and consumption occur simultaneously and thus there is no possibility for compensation, it will sure let the employees to gain time and money when they get the whole authority and responsibility about their job. For this reason, it is aimed to determine the levels of empowerment in stared hotel businesses in Gaziantep province by conduction a face to face survey among the employees. As a result of the study, it has seen that the empowerment applications are not conducted sufficiently. In this case, it is caused both economical loss and also not effective use of time.

Dr. Mustafa METE

2015-02-01

248

Análisis y Modelación Estructural del Hotel Blau Varadero  

Directory of Open Access Journals (Sweden)

Full Text Available Se realiza la modelación del hotel Blau Varadero formado por dos edificios de 9 plantas en los extremos y 13 el central. La estructura tiene forma piramidal logrando grandes espacios interiores con gran altura y visuales a todos los pasillos. Dada esta configuración, en fase constructiva, el edificio trabaja como una viga inclinada en voladizo; y cuando se termina de ejecutar el trabajo es como un arco y los estados tensionales son otros. En el análisis se partió de la premisa de no realizar una falsa obra para sostener la gran estructura por su alto costo. En el diseño se emplearon tecnologías de punta como los entrepisos de encofrado colaborante y tensores metálicos para colgar los pasillos. El análisis conllevo 51 corridas para llegar a un resultado final: las tres partes del hotel Blau Varadero están ejecutadas y sus elementos han respondido según lo esperado en el diseño.

H\\u00E9ctor Alfonso P\\u00E9rez

2008-01-01

249

????????????????? An Empirical Study on Factors Influencing Hotel Managers Turnover  

Directory of Open Access Journals (Sweden)

Full Text Available ?????15??????????????????????????????????????????????????????????????????????????????????????????????????6?????????????????????? This paper selected 15 factors to identify root causes that affecting hotel managers (HM turnover. It showed hotel training and career development, autonomy and authorization to work, development prospects, and the level of remuneration and benefits, promotion and distributive justice, as well as the employer trust and credit were six important factors that affecting managers turnover. Recommendations were made based on the results of empirical research.

??

2012-10-01

250

Low Carbon Supplier Selection in the Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM. By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM. Subsequently, the decision-making trial and evaluation laboratory (DEMATEL method was used to determine the importance of evaluation criteria in selecting suppliers and the causal relationships between them. The DEMATEL-based analytic network process (DANP and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR were adopted to evaluate the weights and performances of suppliers and to obtain a solution under each evaluation criterion. An illustrative example of a hotel company was presented to demonstrate how to select a low carbon supplier according to carbon and energy management. The proposed hybrid model can help firms become effective in facilitating low carbon supply chains in hotels.

Chia-Wei Hsu

2014-05-01

251

Design of an air conditioning system for a hotel  

OpenAIRE

The aim of this project is to design the air-conditioning system for a hotel in Nicosia. The procedure followed throughout this project is in accordance with the Carrier-Handbook of air-conditioning System Design adapted to computer program. Architectural drawings for the building were provided. Design conditions were given while ambient conditions were based on data obtained from the meteorogical service in Nicosia. Energy conservation was considered as a major factor in the d...

Laou, George

1990-01-01

252

Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry  

OpenAIRE

Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analys...

Shaiful Annuar Khalid; Hassan Ali; Mohammad Ismail; Norshimah Abdul Rahman; Kamsol Mohamed Kassim; Rozihana Shekh Zain

2009-01-01

253

Work Stress and Well-being in the Hotel Industry  

OpenAIRE

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewe...

O Neill, John W.; Davis, Kelly

2010-01-01

254

Integrated Information System for reserving rooms in Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

Dr. Safarini Osama

2011-10-01

255

Online marketing & social media : case: Mediterranean Palace Hotel, Thessaloniki  

OpenAIRE

Traditional companies and especially in European countries such as Greece, lack the knowledge and motivation in order to move away from the traditional marketing methods to more revolutionary ways, such as online marketing. The purpose of this thesis is to explain what is online marketing and the importance of a sound presence on the social media. It also sets as a marketing plan, proposals on how the hotel in question should act in order to strengthen their presence in the Online and Soc...

Arnis, Angelos

2012-01-01

256

Culture's Effect on Communication in a Hotel Reception  

OpenAIRE

The aim of this thesis is to find out, how the tourists perceive the quality of service based on their expectations due to their cultural background. The research concentrates on a hotel reception area, where much cultural interaction takes place. This thesis was conducted with the aim of improving the customer satisfaction of foreign tourists in Finland, and to help the reception staff to avoid cultural misunderstandings. The research was made using qualitative methods. The respondents are p...

Pohjola, Iina

2014-01-01

257

BellBot - A Hotel Assistant System Using Mobile Robots  

OpenAIRE

There is a growing interest in applying intelligent technologies to assistant robots. These robots should have a number of characteristics such as autonomy, easy reconfiguration, robust perception systems and they should be oriented towards close interaction with humans. In this paper we present an automatic hotel assistant system based on a series of mobile platforms that interact with guests and service personnel to help them in different tasks. These tasks include bringing small items t...

Joaquín López; Diego Pe?rez; Eduardo Zalama; Jaime Go?mez-Garci?a-Bermejo

2013-01-01

258

Developing a social responsibility framework for Hotel Yöpuu Jyväskylä  

OpenAIRE

Abstract The purpose of this thesis was to develop a social responsibility framework action plan, basing on an empirical analysis on social responsibility management effect on the future competitiveness and development of Hotel Yöpuu. Describing sustainable development in the social perspective and how it relates to the wider body of stakeholder/ business society theory. Qualitative research method is used in the research. Method included interviews and benchmarking other local and i...

Muthoni, Paul

2011-01-01

259

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

Directory of Open Access Journals (Sweden)

Full Text Available

Background and Objectives

Tourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.

 

Methods

This descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.

 

Results

The percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042

 

Conclusion

Based on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended.

B Farzinnia

2012-05-01

260

Strategic Planning and Organisational Effectiveness in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The tourism sector in Jordan is the second largest private sector employer and the second highest producer offoreign exchange. This sector, however, has been affected by many external factors in the Middle East, such aswars, turmoil and, most recently, the Arab Spring. Given the changing environment in which these hotels aredoing business, they require a high ability for adaptation in order to grow and compete. Despite this, littleresearch has been undertaken in this area. This research, therefore, aims to identify and examine thecharacteristics of strategic planning systems in Jordanian hotels and their relationship with organizationaleffectiveness.In order to achieve this aim, a questionnaire is developed after reviewing the literature related to strategicplanning and its effectiveness in both developed and emerging markets. The empirical research is undertaken viaa survey of all four- and five-star hotels operating around Jordan’s most popular tourist attractions: Amman, theDead Sea, Petra and Aqaba. A total of 138 questionnaires were handed to the entire target population of 46hotels. This questionnaire yielded an 80.4% per cent response rate.The main findings of this research are: the mean time horizon for strategic planning is 5.4 years; topmanagement and boards of directors have less participation in strategic planning processes than outsideconsultants; internal scanning is used less frequently than external scanning; some important strategy analysistools are used less frequently than traditional ones; and the areas of research and development and technologyare rarely covered. However, strategic planning is found to be positively and significantly related toorganisational effectiveness.

Jehad Aldehayyat

2012-12-01

261

A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY  

OpenAIRE

Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27). The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact...

SANDRA HEIDEN

2013-01-01

262

Marketing of Accommodation services : Case-Hotel Azam Cameroon  

OpenAIRE

Cameroon is Africa in miniature with a lot of tourist attractions owing to its geological and cultural diversity. Natural features include beaches, deserts, mountains, rainforests, and savannas. Accommodation services have been a grand phenomenon within the tourism industry in Cameroon. The accommodation sector has developed tremendously within the past decades. The objective of this research work was to find about out the marketing of accommodation services in Cameroon with Hotel Azam as...

Youkam, Germaine

2012-01-01

263

An empirical investigation of governance structures in the hotel industry  

OpenAIRE

The study investigates alternative governance forms in the hotel industry. We analyze the choice among independently owned firms, voluntary chains, franchising, and vertically integrated chains. Based on agency theory, we argue that the need for control over service quality, financial risk, and the market environment affect the choice of governance form. Prior agency research emphasizes alternative governance structures employed by principals given local market conditions, agent incentives, a...

Dahlstrom, Robert; Haugland, Sven Arne; Nygaard, Arne; Rokkan, Aksel Ivar

2002-01-01

264

SOCIAL MEDIA MARKETING ON THE EXAMPLE OF KRUUNUPUISTO HOTEL  

OpenAIRE

The main objective of the research was to create a fully-working product, which is a group in social network, which may be used for promotion and increasing of brand awareness. The research was based on my own expe- rience obtained during the moderation of beta-version of group “Kruunupuisto Hotel” in one of the most popu- lar social networks in Russia – Odnoklassniki.ru The study consists of historical background of marketing, description of social media marketing(abbreviation SM...

Sopnev, Pavel

2014-01-01

265

UK ignores treaty obligations  

International Nuclear Information System (INIS)

A detailed critique is offered of United Kingdom (UK) political policy with respect to the Non-Proliferation Treaty, an interim agreement valid while nuclear disarmament was supposed to occur, by a representative of Greenpeace, the anti-nuclear campaigning group. The author argues that the civil and military nuclear programmes are still firmly linked, and emphasises his opinions by quoting examples of how UK politicians have broken treaty obligations in order to pursue their own political, and in some cases financial, goals. It is argued that the treaty has failed to force nuclear countries to disarm because of its promoted civil nuclear power programmes. (U.K.)

266

Supply Chain Management Performance in Tourism. Continental Hotels Chain Case  

Directory of Open Access Journals (Sweden)

Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

Gabriela ?igu

2013-02-01

267

SERVICE SUSTAINABILITY IN HOTEL OPERATIONS – AN INTROSPECTIVE APPROACH  

Directory of Open Access Journals (Sweden)

Full Text Available In most industries, some firms are more profitable than others, regardless of whether the average profitability of the industry is high or low. The superior performers conceivably possess something special and hard to imitate that allows them to outperform their rivals. These unique skills and assets (resources are referred to as sources of competitive advantage strategy literature.(bharadwaj,Sundar.GSustainable strategies and practices can be just as useful in service operations as in manufacturing operations; and second, that such strategies and practices can support a hotel turnaround effort. This can possibly be achieved by introducing two business principles, decentralized management and sustainable development. Sustainable buildings and hotels have an important role in reducing the negative impact on the environment since they use energy, water, waste, materials and land much more efficiently than buildings simply built to code(Persic-Zivadinov, Irena,. A hotels sustainable value system, embodied in the concept of progression, which links customers and employees, can support environmental responsibility

V. Jaykumar

2014-07-01

268

The Hotel Payload, plans for the period 2003-2006  

Science.gov (United States)

The cost and complexity of scientific experiments, carried by traditional sounding rocket payloads, are increasing. At the same time the scientific environment faces declining funding for this basic research. In order to meet the invitation from the science community, Andøya Rocket Range runs a programme for developing a sounding rocket payload, in order to achieve an inexpensive and cost-effective tool for atmosphere research and educational training. The Hotel Payload is a new technological payload concept in the sounding rocket family. By means of standardized mechanical structures and electronics, flexibility in data collection and transmission, roomy vehicles are affordable to most of the scientific research environments as well as for educational training. A complete vehicle - ready for installation of scientific experiments - is offered to the scientists to a fixed price. The fixed price service also includes launch services. This paper describes the Hotel Payload concept and its technology. In addition the three year plan for the development project is discussed. The opportunity of using the Hotel Payload as a platform for a collaborative triangle between research, education and industry is also discussed.

Hansen, Gudmund; Mikalsen, Per-Arne

2003-08-01

269

Concepto para un Nuevo Hotel Internacional de Varadero.  

Directory of Open Access Journals (Sweden)

Full Text Available Este trabajo abarca la etapa de concepto para un nuevo hotel en las parcelas donde hoy se ubican las Cabañas del Sol y el Hotel Internacional en el balneario de Varadero. Este aumentaría de sobremanera la capacidad habitacional en dicha zona, considerada operadores del turismo como una de las mejores franjas de playa del mundo, proponemos un hotel muy actual en cuanto en su arquitectura y composición espacial con categoría cinco estrellas plus, 890 habitaciones y una tipología semicompacta. Para esto nos propusimos el empleo de los códigos formales y funcionales propios de las construcciones anteriores tales como la asimetría en las soluciones, simplicidad en los diseños, combinación de líneas rectas y curvas introduciendo formas orgánicas e interceptando volúmenes puros, transparencia lograda por el uso de grandes ventanales y dinamismo en las fachadas. Este concepto se elabora teniendo en cuenta los requerimientos específicos para una instalación de este tipo según las Normas Cubanas y la práctica internacional, para su concepción se tuvieron en cuenta las condiciones de suministros actuales del país y la opinión de muchos especialistas de la diversas ramas de la construcción, pues nuestro objetivo no es crear un concepto abstracto sino uno viable y construible.

Jos\\u00E9 Diwaldo Garc\\u00EDa S\\u00E1nchez

2012-01-01

270

Work Stress and Well-being in the Hotel Industry.  

Science.gov (United States)

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewed for eight consecutive days. The two most common stressors were interpersonal tensions at work and overloads (e.g., technology not functioning). The second aim was to determine whether there were differences in the types and frequency of work stressors by job type (i.e., managers v. non-managers), gender, and marital status. Hotel managers reported significantly more stressors than hourly employees. There were no significant differences by gender or marital status. The third aim was to investigate whether the various stressors were linked to hotel employee health and work outcomes. More employee and coworker stressors were linked to more negative physical health symptoms. Also, interpersonal tensions at work were linked to lower job satisfaction and greater turnover intentions. PMID:23794780

O'Neill, John W; Davis, Kelly

2011-06-01

271

MANAGERIAL PROBLEMS CONFRONTED BY EXECUTIVE CHEFS IN HOTELS  

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Full Text Available The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire amongst executive chefs, based on answers given by them (expressed as average figures dependent upon such variables as their “Age”, “Gender”, “Educational Status” and “Star status of the hotel within which they worked.” The study results showed that the most important problem confronting executive chefs was “finding educated/trained kitchen personnel.” On the specific problem, “responsibility and authority is not clear within the kitchen,” there was a significant difference of opinion by the gender of the executive chefs. Moreover, there was a significant difference of opinion dependent upon the star status of the hotels within which the chefs worked on the problem of whether or not “the working hours of kitchen personnel were too long.” The findings suggest that there are important problems confronted by executive chefs. Moreover, male and female executive chefs have different opinions on the magnitudes of some specific problems. Whereas there are various reports and similar publications discussing problems faced by executive chefs, the present study is the first one in the literature that solely explore the managerial problems experienced at a kitchen context.

Kemal BIRDIR

2014-07-01

272

Hotel location in Africa’s world class city: The case of Johannesburg, South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Urban tourism is of rising importance for economic and tourism geographers. One of the most important elements for urban tourism is the hotel economy. Against a backdrop of international debates around the location of hotels in cities in both developed and developing countries this article unpacks the changing geography of hotels in South Africa’s largest city, Johannesburg for the period 1990 to 2010. Johannesburg is one of the leading and growing destinations for urban tourism in South Africa. Its hotel scape has been radically transformed in the past two decades. It is shown that the shifting geography of hotel development in Johannesburg reveals a complex pattern of disinvestment in certain city spaces and subsequent reinvestment and re-vitalization of those spaces as well the changing patterns of hotel investment towards the new successful nodes of business and leisure tourism in the city.

Rogerson Jayne M.

2014-09-01

273

Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical assessment of hotel structures and system operations. Stratified sampling technique backed by cluster sampling was used. Descriptive statistics was employed for statistical analysis. Findings showed that maintenance management predominates in the industry while facilities management is just filtering in with emphasis on facilities benchmarking. Property management is not favoured at all. The study recommends that Nigeria Tourism Development Corporation should develop a framework for quality assurance policy improvement among hotels in Nigeria. By so doing, hotel management companies and intending property development and management companies would be guided and buoyed into doing things beyond benchmarking.

Olufemi Daniel Durodola

2011-01-01

274

Security issues affecting occupational safety of receptionists in Helsinki city centre hotels  

OpenAIRE

Safety in tourism is more and more under discussion as restlessness has increased worldwide. Hotel as a working environment is exceptionally challenging as it needs to be accessible 24 hours a day. The aim of this thesis is to identify the main factors and threats affecting hotel receptionists’ employee safety. Improvement suggestions to improve safety are drawn based on the results of the research. The research was limited to Helsinki city centre hotels. The research data was colle...

Ha?ma?la?inen, Ann-mari

2013-01-01

275

Developing a model of employee's performance management process for Tallinn hotel businesses  

OpenAIRE

The amount of hotels in Tallinn is growing continuously due to the increase of overnight stays. Therefore, it is important to have a competitive advantage over the competitors in order to stay on the market. Since one of the competitive advantages of a hotel business is the customer service, it is essential to manage employees’ performance. The objective of this research was to build a model of employee’s performance management process which would be a useful tool for hotel businesses and...

Hiiema?e, Johanna-hedwiga

2012-01-01

276

Hygiene of Touristic Hotel Kitchens: The Case in Adiyaman, SE Turkey  

OpenAIRE

The need of hygiene education along with hygiene quality of kitchens at four Tourism Ministry licensed touristic hotels in Adiyaman, SE Turkey was determined. The evaluation is undertaken via interviews with 25 kitchen staff of the three and four star hotels. Majority of the kitchen staff (68%) did not receive training on hygiene before employment; others had trained on food and personnel hygiene by hotel managers who does not have profession on the subject matter. Due to lack of knowledge on...

Fatma Hepsag; Cigdem Sabbag

2011-01-01

277

Developing a price management decision support system for hotel brokers using free and open source tools  

OpenAIRE

In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for travel businesses or end customers. In order to conclude a profitable contract, a contract manager should...

Kisilevich, Slava; Keim, Daniel; Byshko, Roman; Tsibelman, Michael; Rokach, Lior

2011-01-01

278

AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:  

OpenAIRE

This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology a...

DR. GREGORY DUNN; DR. ERINN TUCKER

2013-01-01

279

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective  

OpenAIRE

A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through thei...

Olufemi Daniel Durodola; Caleb Abiodun Ayedun; Ayotunde Olawande Oni

2012-01-01

280

Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel  

OpenAIRE

The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information ...

Hossein Rezaei Dolatabadi; Javad Khazaei Pool

2013-01-01

281

The economics of quality :an empirical study of the hotel industry  

OpenAIRE

The purpose of this study is to assess the economics of quality. Our main source of information is customer based quality scores and detailed accounting information from more than 500 hotels. These hotels are participants in one of the worlds largest hotel companies. Their strategy is to offer high quality and consistent accommodations. The chain has monitored quality and customer satisfaction for many years. The survey provides bits and pieces of evidence related to the economics of quality....

Skalpe, Ole

1998-01-01

282

Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung  

OpenAIRE

In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because...

Reza Ashari Nasution; Andika Wiradiputra

2010-01-01

283

The power of place: re-negotiating identity in hotel fiction  

OpenAIRE

The metropolitan hotel is a rich space for exploration in hotel fiction of the nineteenth and twentieth centuries due to its interesting connection with both the city and the home, and its positive and negative effects on the individual. Using spatial theory as a foundation for understanding how the hotel functions, and drawing on theorists such as Henri Lefebvre, Michel de Certeau, Edward D. Soja, Fredric Jameson, Yi-fu Tuan and David Harvey, this thesis offers an alternative approach to th...

Pready, Joanna Elaine

2009-01-01

284

Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop  

OpenAIRE

The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently ...

Rogerson, Jayne M.

2014-01-01

285

Product differentiation when consumers may choose not to buy: Hotelling's convergence result revisited  

OpenAIRE

Nous étudions le modèle spatial de différentiation d'Hotelling, mais au lieu de supposer que le marché est couvert quelles que soient les localisations des deux firmes, nous supposons qu'il existe une distance maximale (éventuellement infinie) qu'un consommateur est prêt à parcourir pour acheter le bien. Cette généralisation apparemment anodine des hypothèses d'Hotelling modifie complètement les résultats : le principe de "différentiation minimale" d'Hotelling n'est plus vérifi?...

Straeten, Karine

2005-01-01

286

WHERE IS THE VALUE IN GREENING YOUR BRAND? AN ANALYSIS OF THE CANADIAN HOTEL INDUSTRY  

OpenAIRE

This paper assesses the potential for a green hotel brand in the Canadian market, given the current industry trend towards environmentally friendly operations. To begin, an industry analysis of the competitive landscape is performed with a focus on the luxury hotel segment. A discussion of the key players in the Canadian market provides further context. The paper continues by analyzing the consumer decision process within the hotel industry, in conjunction with green consumer behaviour. Final...

Bedlington, Emma

2009-01-01

287

Social Media and eCRM as a Prerequisite for Hotel Success  

OpenAIRE

Development of information and communication technology (ICT) has enabled the development of electronic customer relations (eCRM) as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of...

Boris Milovi?

2012-01-01

288

Energy Auditing and Efficiency in a Chain Hotel : the Case of Scandic, Järva Krog  

OpenAIRE

  Energy efficiency and conservation measures in hotels is an area of research at the Department of Energy Technology, Royal Institute of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel build...

Simanic, Branko

2011-01-01

289

Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan  

OpenAIRE

The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SE...

Khaliq Ur Rehman Cheema

2013-01-01

290

Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers  

OpenAIRE

One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study cus...

Pardis Mohajerani; Alireza Miremadi

2013-01-01

291

Enhancing appropriateness of acute bed use: role of the patient hotel.  

OpenAIRE

OBJECTIVE--This study aimed to assess the appropriateness of bed use by determining patients' suitability for patient hotel accommodation and day treatment and by examining timeliness of discharge, and to assess patient and staff views about patient hotels. DESIGN--Patients were assessed by a doctor and nurse in terms of an agreed case definition for patient hotel use. Patient suitability was validated and patient acceptability measured by semi-structured interviews with a random sample of pa...

Harvey, I.; Jenkins, R.; Llewellyn, L.

1993-01-01

292

PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X)  

OpenAIRE

This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder...

Iwan Vanany; Dian Tanukhidah

2004-01-01

293

New hotel near Hitler's Bavarian retreat draws sharp criticism  

Science.gov (United States)

Just over a month after the 60th anniversary of the liberation of Auschwitz, another reminder of Adolf Hitler's legacy has created additional controversy in Germany. This week a five-star hotel operated by the InterContinental group opened near the location of Hitler's Alpine retreat on top of the Olbersalzberg mountain in Bavaria. Bavarian tourism and finance officials were quick to defend the decision to allow the construction of such a property, and some local residents also spoke out in favor of developing the region's tourism industry. Hitler's original retreat on the site was largely destroyed by Allied bombers near the conclusion of war, and the US military used the area as a resort for more than 50 years before returning the area to Germany in 1996. Since 1999, there has been a documentation center that has provided information to tourists on the history of the site. The hotel remains controversial, and as one former leader of one of Germany's leading Jewish organization commented, "The building of a luxury hotel in Olbersalzberg is tasteless and robs the place of its history".The first link offered here will take visitors to a news story from The Globe and Mail that offers some discussion of the new hotel. The second link will take visitors to another piece about the new luxury resort and hotel, offered by the Deutsche Welle, the well-regarded German international broadcasting service. The third link leads to a website dedicated to providing tourist information about the Berchtesgaden region of Germany. The fourth link leads to the official homepage for the state of Bavaria where visitors may learn about government, economy, education, and the people in the region. The fifth link leads to a fine online archive of Nazi and East German propaganda offered for scholarly and educational purposes through the efforts of Professor Randall Bytwerk at Calvin College. The final link will take visitors to the very interesting psychological profile of Adolph Hitler that was created during World War II by Walter C. Langer of the Office of Strategic Services in the hope that such a report would "be helpful in gaining a deeper insight into Adolf Hitler and the German people."

294

Pesticide Action Network UK  

Science.gov (United States)

The Pesticide Action Network UK (PAN UK) is a nonprofit organization that "promotes healthy food, agriculture and an environment which will provide food and meet public health needs without dependence on toxic chemicals, and without harm to food producers and agricultural workers.� Through its website, PAN UK offers a number of downloadable publications including briefings; fact sheets for active ingredients like aldicarb, cypermethrin, methyl parathion, and paraquat; monthly gardening tips, and annual reviews. Site visitors can also search for pesticide-related images and numerous publication listings through the website's Photographic Database and Research Database. The site also contains pesticide-related news, press releases, and information about PAN UK activities in the United Kingdom, Europe, and around the world. Many related links are included as well in such categories as Conferences, Consumer Links, Databases & Resources, Integrated Pest Management, and more.

295

Promoting SETI in the UK  

Science.gov (United States)

MEETING REPORT What does the UK presently do in the search for extraterrestrial intelligence and what are the plans for the future? Alan Penny reports on a meeting of UK academics active in SETI, held as sessions in the recent National Astronomy Meeting in Scotland - and the formation of the UK SETI Research Network to promote UK academic work.

Penny, Alan

2013-10-01

296

Yahoo! UK & Ireland: Finance  

Science.gov (United States)

Yahoo! UK Finance is a site that provides the latest updates on quoted stocks, indices, foreign exchange and business news in the United Kingdom and Ireland. The site publishes share price and trading information on all London Stock Exchange stocks with a 20-minute delay. It will also provide delayed information for stocks trading on the Frankfurt and Paris stock market. Yahoo! offers real-time foreign exchange rates and the latest UK business news from the Press Association and Reuters Holdings.

297

Study on China's Single-Star Hotel Business Situation and Development Strategy  

OpenAIRE

In this study, we have a study on China's single-star hotel business situation and development strategy. Since the reform and opening up in the late 1970s, China hotel industry has been playing an increasingly important role, but improving the group level is still a long way to go, especially under the situation that the many single star class hotel living worrying. In particular in: aging facilities and equipment cause a vicious cycle of product quality of single-star hotels, continuous wors...

Fei-Long Liu

2013-01-01

298

A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION  

Directory of Open Access Journals (Sweden)

Full Text Available Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.

Joe Kibuye WADAWI

2010-06-01

299

Customer Satisfaction in the Hotel Industry: A Case Study from Sicily  

Directory of Open Access Journals (Sweden)

Full Text Available In order to be successful in the market it is not sufficient to attract new customers managers must concentrate onretaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotelindustry customer satisfaction is largely hooked upon quality of service. A management approach focused oncustomer satisfaction can improve customer loyalty, thus increasing the positive image of the touristicdestination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable.Research on the topic of guest satisfaction, which translates into the consideration of whether or not customerswill return to a hotel or advise it to other tourists, is pivotal to the success of the hospitality business. Neglectingto pay attention to those hotel attributes considered most important by guests, may lead to negative evaluation ofthe hotel, thus restricting the chance of repeat patronage. We perform a qualitative analysis of a large hotel inSicily (IT, the Sporting Club Hotel in the town Cefalù, using the Critical Incident Approach (Hayes, 2008.Through the analysis of this case we evaluate the overall customer satisfaction level for the hotel and for eachservice supplied. We conclude discussing the result and proposing improvement in customer satisfactionmanagement of the hotel.

Gandolfo Dominici

2010-10-01

300

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena / Differences between the E-mail Response Capability of Independent and Chain Hotels  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los c [...] lientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado) y la calidad de respuesta (contestación a las necesidades de información solicitadas). Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio. Abstract in english The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential c [...] lients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered) and the quality of the answer (answer to the asked for necessities of information). The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia, Dominguez; Stéphanie, Richert; Raúl, Castro.

2006-03-01

301

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena Differences between the E-mail Response Capability of Independent and Chain Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los clientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado y la calidad de respuesta (contestación a las necesidades de información solicitadas. Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio.The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential clients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered and the quality of the answer (answer to the asked for necessities of information. The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia Dominguez

2006-03-01

302

CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE  

Directory of Open Access Journals (Sweden)

Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

Abdul Alem Mohammed

2012-01-01

303

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures ---From Spatio-Temporal Dependence of Hotel Availability---  

Science.gov (United States)

This paper investigates the impact of the Great Japan Earthquake(and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

Sato, A.

304

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability  

CERN Document Server

This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

Sato, Aki-Hiro

2012-01-01

305

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING  

Scientific Electronic Library Online (English)

Full Text Available SciELO Colombia | Language: Spanish Abstract in portuguese Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

2010-12-01

306

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL  

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Full Text Available n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización.Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamento de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização.In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non-renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni Franco

2010-12-01

307

Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran  

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Full Text Available Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent variables such image, customer expectation, service quality, perceived value, locality, and complaining behavior. The second goal of this study was to propose a customer satisfaction model for hotel industry in Kish Island (IRAN. Therefore, the findings of this study will contribute to both hotel management and tourism industry improvement in Iran.Design/Methodology/approach- A proportional simple random sampling of Iranian visitor to Kish Island were drawn. In this study the researcher had used two different kinds of samples. The first sample was customers of three different hotels of 3 stars, 4 stars, 5 stars which are immeasurable and unlimited. The total number of hotels with the rating of 3 stars, 4 stars, and 5 stars were 22.Findings- The correlation of image, customer expectation, service quality, perceived value, and customer loyalty are significant enough to show the correlation with customer satisfaction in hotel industry in Iran, furthermore the correlation of complaining behavior and customer was weak and negative, complaint behavior and customer satisfaction is negatively related, which means the lower complaint behavior was, the higher customer satisfaction obtained.Originality/Value- From a theoretical point of view the results of this study illuminate the relationship between customer satisfaction with variety of factors in Iranian hotel industry. From practical point of view, it explains why certain customer has more trust, experience, loyalty in particular hotels. It is hypothesized and demonstrated empirically that customer satisfaction.

Pardis Mohajerani

2012-05-01

308

Technical and Economic Assessment of Seawater Air Conditioning in Hotels  

OpenAIRE

Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels locat...

Dinesh Surroop; Abba Abhishekanand

2013-01-01

309

Assessing Business Opportunities for Initial Hotel Concept in Imatra Region  

OpenAIRE

Launch of a new company has always been considered as a challenge. In order to respond to this challenge, an entrepreneurial team should start their business from the right angle. The purpose of this thesis is to outline the initial steps of business concept development in tourism industry. Readers will get acquainted with the necessary preparatory issues that precede work on company’s business plan. A new hotel concept located in the town of Imatra was chosen to be the case for this thesis...

Guskova, Margarita

2012-01-01

310

Allan Sealy's The Everest Hotel: A Calender – An Ecocritical Analysis  

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Full Text Available Ecocriticism refers to the interdisciplinary study of literature and environment. The study has developed in last few decades, observing the effects of climatic changes and increased rate of global warming. The present paper explores the literary theory of Ecocriticism which emphasizes on fictional (and artistic manifestation of human experiences inherent in sorrows of scarcity, hopes for harmonious existence, fears of loss and disaster. It is an ecocentric valuation of the place near Indian Himalayas trying to depict the industrialization and its ill effects on the snow-capped hills, through Indian novel “The Everest Hotel: ACalender”, by I. Allan Sealy

Deepali Yadav

2012-10-01

311

ELABORATION OF THE SUPERSTRUCTURE OF THE BULGARIAN HOTEL INDUSTRY  

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Full Text Available The purpose of the paper is to suggest some terms of reference for the elaboration of the superstructure of the Bulgarian hotel industry. The suggestions are based on the analysis of the superstructure at present. Its capacity, main types of accommodation establishments and their distribution by categories and territory are examined. An analysis is made of some resulting indices such as overnight stays and average stay. The main positive, respectively negative features of the superstructure have been analyzed. Concrete terms of reference have been given in order to overcome the problems specified.

Tanya Dabeva

2010-12-01

312

Solar cooling system performance, Frenchman's Reef Hotel, Virgin Islands  

Science.gov (United States)

The operational and thermal performance of a variety of solar systems are described. The Solar Cooling System was installed in a hotel at St. Thomas, U. S. Virgin Islands. The system consists of the evacuated glass tube collectors, two 2500 gallon tanks, pumps, computerized controller, a large solar optimized industrial sized lithium bromide absorption chiller, and associated plumbing. Solar heated water is pumped through the system to the designed public areas such as lobby, lounges, restaurant and hallways. Auxiliary heat is provided by steam and a heat exchanger to supplement the solar heat.

Harber, H.

1981-09-01

313

Reforma y modernización del Hotel Alfonso XIII de Sevilla, España  

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Full Text Available This article describes the careful remodeling work of this hotel — a part of the city's history since it was opened in 1926 — a general improvement aimed at making this facility a model in its class, a beautiful building fitted with all the amenities becoming its high luxury classification, a category shared with very few hotels in the country. Special attention has been given to the repair of roofs and walls, renewal of exterior fenestration, grills, artistic glazed tiling, dadoes, coffered ceilings, lamps, floor construction in the banquet hall, plumbing, electric system, air conditioned and providing adequate services. A new magnificent, roomy suite has been incorporated, as well as new classy bathrooms, gardens, roofed car park, and 800 m3 water tank, a bar, a breakfast coffee room, a restaurant in the half-basement with accesses from the inside and the outside, fountains, etc. The refined taste of the architect, the highly specialized work of the contractor and the participation of the qualified Sevillian craftsmen, have all contributed to the neat detailing of the facility and to the highly successful final result.

Se describe en el articulo la cuidadosa reforma de este Hotel —parte de la Historia de la ciudad, desde su inauguración, en 1926— con la consiguiente modernización general, al objeto de convertirlo en una instalación ejemplar, de gran belleza y dotada de todo el confort que requiere su categoría de gran lujo, condición que comparte con muy pocos hoteles del País. Se ha dedicado especial atención a la consolidación de la cubierta y tabiquería; renovación de la carpintería exterior, verjas, azulejos, zócalos, artesonados, lámparas, forjado del comedor de banquetes, instalaciones de fontanería, electricidad y aire acondicionado; servicios adecuados, etcétera. Se han creado: una magnifica y espaciosa suite, baños de categoría, jardinería, estacionamientos cubiertos, un aljibe de 800 m3, bar, cafetería de desayunos, un restaurante en el semisótano —de uso exterior e interior—, fuentes... El gusto esmerado del arquitecto, el trabajo altamente especializado de la empresa constructora y la aportación de la más depurada artesanía sevillana, han contribuido a un perfecto acabado y a un resultado final de excepción.

Castellón, Carlos Ricardo

1979-11-01

314

Hotel industry, sustainability and certification: a bibliometric study  

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Full Text Available Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism, NBR 15401 and certification in sustainability, the configuration of the state of the art on the subject in question.

Jaqueline Kropf Esteves de Matos

2014-08-01

315

GESTIONANDO LA CALIDAD EN LA COMPAÑÍA HOTELES CUBANACÁN  

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Full Text Available

En la actualidad la calidad desempeña un papel importante, sobre todo si de trata de un sector estratégico en el país como lo es el turismo. En este artículo se presenta la metodología que se ha seguido, para aplicar un sistema de gestión de la calidad en el nivel intermedio de Cubanacán: la Compañía Hoteles. El modelo tiene como premisas la dirección estratégica, se basa en los cinco componentes claves de la calidad y su enfoque fundamental es la mejora continua de procesos.

Mercedes Delgado Fernández

2002-07-01

316

Solar cooling system performance, Frenchman's Reef Hotel, Virgin Islands  

Science.gov (United States)

The operational and thermal performance of a variety of solar systems are described. The Solar Cooling System was installed in a hotel at St. Thomas, U. S. Virgin Islands. The system consists of the evacuated glass tube collectors, two 2500 gallon tanks, pumps, computerized controller, a large solar optimized industrial sized lithium bromide absorption chiller, and associated plumbing. Solar heated water is pumped through the system to the designed public areas such as lobby, lounges, restaurant and hallways. Auxiliary heat is provided by steam and a heat exchanger to supplement the solar heat.

Harber, H.

1981-01-01

317

E-PROCUREMENT AS AN INSTRUMENT FOR HOTEL SUPPLY CHAIN MANAGEMENT  

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Full Text Available The flow of goods, services, and information in the hotel industry, should be designed in a way that enables efficient transformation of raw materials into finished products or services with values. Procurement technology plays a vital role in the hotel business, because hotels usually purchase a large quantity of supplies for maintaining daily operations and quality. Today, a major goal of a hotel’s supply chain management is to efficiently apply information technology to its procurement systems. Moving away from traditional offline purchase processing to online sequencing presents significant savings, improved productivity and enhanced operational efficiencies. Better communication between hotels and suppliers and support services may provide more favourable price offerings and related activities for the hotels customers. This article elaborates the e-procurement as a very useful instrument for the hotel supply chain management following the approach of Kothari et al.

Lidija Pulevska IVANOVSKA

2007-06-01

318

Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop  

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Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

Jayne M. Rogerson

2014-07-01

319

Human Resource Development in the Irish Hotel Industry: The Case of the Small Firm.  

Science.gov (United States)

A profile of small businesses in the Irish hotel industry shows that all claim to believe in human resource development but few practice it. Small hotels favor informal, specific job training focused on solution of immediate problems rather than long-term development. (Contains 119 references.) (SK)

Nolan, Clara

2002-01-01

320

The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages  

Science.gov (United States)

In the hotel industry, social media marketing has become a new trend hoteliers are chasing and an increasing number of hotels are using social media to promote their business. However, the marketing effectiveness of social media is still a big challenge in both academic and business world. Since social media marketing is totally different from…

Leung, Xi Yu

2012-01-01

321

A Trip to the Statler Hilton Hotel. The Special Education Curriculum Series.  

Science.gov (United States)

A program designed for high school level work-study classes for students of limited mental ability presents specific curriculum methods and materials to teach information regarding positions available in the hotel industry. A field trip tour of the Boston Statler Hilton Hotel if the focal activity of the unit, and is accompanied by a history of…

Kendall, Muriel

322

Yield Management in the French hotel business: An assessment of the importance of the human factor  

OpenAIRE

Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

Noureddine Selmi; Raphaël Dornier

2011-01-01

323

Fairmont Hotels and Resorts : hospitality, tradition, environmental stewardship and energy savings go hand in hand  

Energy Technology Data Exchange (ETDEWEB)

Headquartered in Toronto, Ontario, Fairmont Hotels and Resorts Inc. operates 81 world-class luxury hotels and resorts in Canada, United States, Mexico, Bermuda, Barbados and the United Arab Emirates. In 1990, Fairmont Hotels launched a green program for all its Canadian hotels as part of its commitment to become a world leader in establishing environmental practices for the hotel industry. Fairmont's policies for energy efficiency, water conservation, purchasing and waste minimization have won international awards. The energy efficiency measures benefit both the company and society through savings in operating costs and reducing carbon dioxide emissions, thereby helping Canada meets its international obligation to reduce greenhouse gas emissions that contribute to climate change. Electricity makes up the greatest part of the hotel chain's huge energy bills, costing more than $29 million annually. The remainder of the energy bill consists of natural gas, propane, water, steam and kitchen fuel costs. Many of Fairmont's hotels are historic properties whose physical layout present greater challenges than retrofitting new construction. The retrofits so far have included improvements in lighting fixtures, laundry facilities, HVAC systems, parking garages and boiler rooms. Since 1998, energy retrofits at Fairmont hotels across Canada have resulted in substantial energy savings. 2 tabs., 4 figs.

Pinault, K. [Fairmont Hotels and Resorts, Toronto, ON (Canada). Design and Construction

2003-06-01

324

CRITERIA OF THE ESTIMATION OF ADVERTISING EFFICIENCY AT THE ENTERPRISES OF THE HOTEL COMPLEX  

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Full Text Available In the present article the analysis of criteria and advertizing indicators, the description of the purposes and problems, definitionof influence of advertizing on economic efficiency of the enterprises in hotel sphere, on an example of one of hotels of the city of Rostovon-Don is carried out.

A.V. Khainovskaya

2014-08-01

325

Improving the profitability with the tools of revenue management : a development plan for the Copthorne Hotel Hanover  

OpenAIRE

The aim of this thesis was to analyze revenue management at the Copthorne Hotel Hanover in Germany, and based on that, conduct a development plan. The goal was to improve the profitability with the tools of revenue management. The theoretical base for the thesis was collected from hotel management literature, Internet, and from the hotel's own material. In addition, other important information sources were the author’s personal experience and the interviews with the hotel's employees to...

Makkonen, Elina

2010-01-01

326

Problems Existing in China's Hotel Service and Study on the Strategy from the Aspect of Customer Value  

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Full Text Available This paper is aimed to probe into strategy of how to improve China's hotel service quality based upon the theory of customer's value. Firstly, the author makes the statement on basic connotations of theory of hotel customer's value. Secondly, the author points out problems existing in China's hotel service from the aspect of customer value. Finally, the author proposes of hotel service strategy based upon customer value.

Yan Zhang

2008-05-01

327

The Correlation between the Number of Tourists and the Number of Nights Spent in the Hotel – Analysis Indicator of Hotel Business Efficiency  

OpenAIRE

The aim of a travel agency reorientation was to create tourist packages for tourism business. Consequently, the travel agency intended to study the image of a hotel "H" in Bucharest Romania, regarding its tourism activity effectiveness, considering that the hotel is subject to a law of general objectives for improving efficiency. The tourist activity is considered to be independent and this activity, and in particular the tourist movement, are reflected by the evolution of two indicators: the...

Despa Radu; Catalin Huidumac; Nicoleta Dumitru Rossela; Negricea Costel

2010-01-01

328

What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients  

OpenAIRE

Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfactio...

Zygourakis, Corinna C.; Rolston, John D.; Treadway, James; Chang, Susan; Kliot, Michel

2014-01-01

329

WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES  

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Full Text Available Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially with regard to undertaking further study. For the industry there is need to institutionalise policies and structures that are more “woman-friendly”. However, cultural norms and values pose a major challenge for the change process. Further, women should take responsibility for their own careers. They could strengthen their promotion chances by undertaking postgraduate business leadership courses at esteemed institutions, and by being more assertive of their capabilities. The research focuses on Zimbabwean female hotel managers, whose career ambitions, progression tactics and challenges have not yet been documented.

Muchazondida Mkono

2012-11-01

330

Creating Innovative Solutions for Future Hotel Rooms with Intelligent Multimedia and Pervasive Computing  

Science.gov (United States)

Pervasive computing and intelligent multimedia technologies are becoming increasingly important to the modern way of living. However, many of their potential applications have not been fully realized yet. This chapter explores how innovative applications can be developed to meet the needs of the next generation hotels. Futuristic hotel rooms aim to be more than “home-away-from-home,” and as a consequence, offer tremendous opportunities for developing innovative applications of pervasive computing and intelligent multimedia. Next generation hotels will make increased use of technology products to attract new customers. High end TV screens, changeable room ambiance, biometric guest recognition, and electronic check-in facilities are some of the features already being implemented by some hotels. Entirely futuristic hotels in the sea, the stratosphere or the outer space, are also being proposed. All of these provide many novel opportunities for developing innovative solutions using intelligent multimedia and ubiquitous computing.

Sharda, Nalin K.

331

Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers  

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Full Text Available One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study customer satisfaction from two main perspectives of customers and hotel managers and explaining whether there is a significant difference in customers and hotel managers perceptions of customer satisfaction or not and what role customer satisfaction factors such as perceived quality, perceived value, image and customer’s expectations have in making these differences. Finally, the third objective is to find out whether there is a significant difference between male satisfaction and female satisfaction or not.

Pardis Mohajerani

2013-09-01

332

Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise  

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Full Text Available
How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
Résumé: De nos jours, comment défendre la clientèle devient un sujet important pour l’ existence t le développement du restaurant. Ce texte recherche que la théorie et le sens réel sur la cultivation de la clientèle dans un restaurant, et il propose aussi des conseils réalisables à propos d’ élever les clients pour la restauration.
Mots-Clés: la restauration, la satisfaction de la clientele,la fidélitéde la clientèle

Yan ZHANG

2006-12-01

333

Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC  

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Full Text Available A cidade de Balneário Camboriú desponta como uma grande destinação turística nacional visitada por milhares de turistas todos os anos e sua hotelaria destaca-se no cenário da economia da região. Para a captação da demanda, um dos desafios dos empreendimentos hoteleiros é equilibrar o uso de diferentes modalidades de canais de distribuição, que variam de diretos a indiretos. Utilizando a abordagem de estudo de caso, este trabalho teve como objetivo analisar o uso de canais de distribuição na hotelaria identificando as vantagens e desvantagens percebidas em cada modalidade. De caráter qualitativo e exploratório, os procedimentos de coleta de dados envolveram a realização de entrevistas semi-estruturadas com o principal dirigente do empreendimento. Os resultados mostram a utilização de canais de distribuição diretos e indiretos e a utilização da internet como ferramenta de marketing na comercialização dos serviços do hotel. Normal 0 21 false false false PT-BR X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The city of Balneário Camboriu has become a major national tourist destination visited by thousands of tourists every year and its hotel net stands out in the region's economy. This study aimed at showing how the local hotel network is using the different marketing channels. This is a qualitative and exploratory research, whose methodological procedures were the application of a semi-structured questionnaire supplemented by review of literature. The results show the use of distribution channels and the direct and indirect use of the Internet as a great marketing tool in commercializing the services of the hotel, because of the ease of electronic access nowadays, the Internet has become a major marketing tool for the tourist market.

Éverton Luís Pellizzaro de Lorenzi Cancellier

2011-10-01

334

What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients.  

Science.gov (United States)

Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfaction. But there has been incredibly little cross-fertilization between the hotel and hospital industries. In this paper, we first consider the changes in the healthcare system that are forcing hospitals to become more concerned with patient satisfaction. We discuss the similarities and differences between the hotel and hospital industries, and then outline several of the unique challenges that neurosurgeons face in taking care of patients and increasing their comfort. We cite specific lessons from the hotel industry that can be applied to patients' preadmission, check-in, hospital stay, discharge planning, and poststay experiences. We believe that hospitals can and should leverage the successful advances within the hotel industry to improve patient satisfaction, without having to repeat identical research or market experimentation. We hope this will lead to rapid improvements in patient experiences and overall wellbeing. PMID:24818061

Zygourakis, Corinna C; Rolston, John D; Treadway, James; Chang, Susan; Kliot, Michel

2014-01-01

335

Computer Marketing Analysis of the Consumer Preferences in the Hotel Service Business  

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Full Text Available The world economy globalization, the international trade and corporation increase the development processes of the hotel service business both in Ukraine and in the Kharkiv region. Therefore the creation of a qualitatively new hotel business directed to the hotel service business consumer is of great importance. It requires the market situation analysis and a science-based strategy of its development.Marketing research of the hotel clients’ characters and preferences became a basis for strategic prospective of the Kharkiv hotel service business development. The research sample was formed among clients at random; however the preference was given to foreign clients. The sample volume was 205 people that correspond to a typical sample size for a special research with a small number of subgroups.The Kharkiv development prospects as a business centre and also as a city receiving EURO-2012 favor the development of the hotel service business. However the threat is in a long term of the projects recoupment, huge investments, the problem of terms and quantity of licensing documents. Therefore implementation of the complex public policy directed at the support and development of the national hotel business is important.It is reasonable to attract western managers, to use modern technologies of management, franchising, ways of brand promotion, advanced information technologies development and Internet-sales for improving hotel service. The development of qualitative national networks on the basis of regional operators and the use of the world achievements in this field are prospective too. It is also necessary to attract western investors the hotel complex building that is a part of the world chain that will create new workplaces, improve the staff professionalism and develop the competitive environment, stimulating the growth of the qualitative level of the hotel service business.

N. V. Popova

2011-06-01

336

Mental Workload Assessment in a Taiwanese Hotel Chain  

Directory of Open Access Journals (Sweden)

Full Text Available Workload assessment is one of the most serious concerns for a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company. To be aware of the workloads of hotel reception clerks, this study applies a workload assessment model to find out the relative workload levels of them, in which subjective subscales are introduced. Based on the data analysis, six reception clerks are classified as have relatively heavy workloads among the twenty-six samples. In addition, this study identifies the factors that the decision maker can focus on in order to effectively reduce the workloads of heavy workload clerks. The advantage of this study is that it provides a practical framework for managers to be more aware of the work situations of employees and thus they can more effectively improve the workload levels of staff and ensure that they provide high quality services, as well as reduce staff turnover.

Yang Wu

2012-01-01

337

Milk and dairy products in hotel daily menue  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI for middle aged and elderly guests, both genders. The obtained results indicated that the meals should be balanced according to nutritional principles, because of too high energy share derived from fats (average 47.95% while just about 37.57% of daily energy was from carbohydrates origin. The energy values were much higher than recommendations for both genders, respectively. The energy share from milk and dairy products origin was 11% of total energy what should be considered as a suitable. The most served dairy product was milk while the ice-cream took the second place. It is necessary to increase the yogurt and similar fermented products consumption, especially for the elderly guests. With milk and dairy products consumption males and females fulfill 92% RDA for calcium, and 61.80 % DRI for elderly, respectively.

Greta Kreši?

2002-04-01

338

Tourism-dominated spaces – the strategic potential of hotel lobbies  

DEFF Research Database (Denmark)

Today, tourism has become a crucial factor in urban economies, and the extended presence of tourism facilities within the urban fabric has generated a new basis for planning decisions. However, the phenomenon of tourism has primarily been discussed by sociologists, ethnologists, geographers and not least by economists. The architectural voice in the general tourism-related discussion, in a very wide sense, has been relatively vague. The aim of this article is to discuss the strategic potential of a specific tourism programme, namely the hotel lobby as well as the immediate urban context of this lobby. From a qualitative architectural point of view the article examines the evolution of specific lobby-qualities at Miami Beach; from the pre-war Art Deco hotel lobby to the post-war MiMo resort lobby. In particular, the study highlights ‘extraordinary’ qualities of tourism-dominated spaces (as opposed to ‘ordinary’ everyday-dominated spaces). The article addresses the phenomenon of tourism at a very local planning level, and touches on the concept of ‘positive interference’. Positive interference is understood as the friction between tourism-related and everyday-related activities and is launched as a ‘potential desirable quality’ of the tourism-dominated space. Overall, the article points towards an untapped strategic planning potential of specific architectural tourism-related programmes. (This article is rooted in theories presented in the PhD-dissertation Tourism and Strategic Planning which was defended in October 2012).

Pasgaard, Jens Christian

339

Potential of energy savings in the hotel sector in Jordan  

Energy Technology Data Exchange (ETDEWEB)

The number of different types of tourism accommodation has been growing over the past few years. The country of Jordan will face significant challenges in trying to meet the growing energy need and electricity demands while, at the same time, developing the energy sector in a way that minimizes the adverse impacts on the economy, the environment, and social life. This paper discussed energy consumption in the tourist accommodation sector in Jordan. It presented an evaluation of energy conservation in hotels based on a recent survey on environmental performance in Jordan's tourism sector. A survey was designed and distributed to hotels managers and supervisors during August 2006. Field visits were also conducted. The findings focused on several themes, including electricity and diesel fuel consumption and the willingness to adopt energy efficient procedures. such as switching incandescent bulbs to energy saving light bulbs, installing power monitoring systems and using energy efficient appliances. It was concluded that most electricity was consumed for lighting and air-conditioning. 18 refs., 7 tabs., 3 figs.

Ali, Y.; Mustafa, M.; Al-Mashaqbah, S.; Mashal, K.; Mohsen, M. [Hashemite Univ., Zarqa (Jordan)

2007-07-01

340

Best practices to reduce the accident rate hotel  

Science.gov (United States)

Examining the available databases and existing tourism organizations can conclude that appear studies on accidents and their relationship with other variables. But in our case we want to assess this relationship in the performance of the hotel in relation to lower the accident rate. The Industrial Safety studies analyzing this accident causes (why they happen), their sources (committed activities), their agents (participants work means), its type (how the events occur or develop), all in order to develop prevention. In our case, as accidents happen because people commit wrongful acts or because the equipment, tools, machinery or workplaces are not in proper conditions, the preventive point of view we analyze through the incidence of workplace accidents hotel subsector. The crash occurs because there is a risk, so that adequate control of it would avoid despite individual factors. Absenteeism or absence from work was taken into account first by Dubois in 1977, as he realized the time lost in the nineteenth century due to the long working hours, which included the holidays. Motivation and job satisfaction were the elements that have been most important in the phenomenon of social psychology.

García Revilla, M. R.; Kahale Carrillo, D. T.

2014-10-01

341

Influencia del Capital Intelectual en la Competitividad de los Hoteles  

Directory of Open Access Journals (Sweden)

Full Text Available El objetivo de la presente investigación es conocer la influencia del capital intelectual en la competitividad de las empresas hoteleras de 1 a 5 estrellas de Aguascalientes, México. La medición del capital intelectual, que es el recurso intangible de las organizaciones contenido en el capital humano, capital estructural y capital relacional que genera competitividad y riqueza presente y futura, se realiza a través de un instrumento tipo Likert de 61 reactivos, cuyos resultados son comparados con la competitividad de los hoteles, medida a través de la rentabilidad por habitación disponible. Los resultados muestran la relación positiva entre el capital intelectual y la competitividad de los hoteles. La información podría ser útil en al menos tres dimensiones: primero, para diseñar los planes estratégicos de las empresas hoteleras; segundo, como apoyo para el diseño de las políticas del sector turismo y, tercero, como base académica para continuar en el desarrollo trabajos sobre el capital intelectual en otro tipo de organizaciones, con el interés de apoyar las decisiones empresariales y las políticas económicas.

Jorge Luis Heredia Heredia

2009-01-01

342

UK Mission to CERN  

CERN Document Server

At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

2004-01-01

343

Gas turbine cogeneration installation in Hotel New Otani. Hotel New Otani ni okeru gas turbine cogeneration setsubi  

Energy Technology Data Exchange (ETDEWEB)

This paper introduces the record of a gas turbine cogeneration installation introduced to Hotel New Otani in Tokyo. The system links generated power to a utility power line, and recovers waste heats as high-pressure steam to supply it throughout the hotel. The system control comprises a control of number of generator to be operated, a control of switching generator fuel, and a control of synchronism between the utility power line and each generator. The monitoring system measures operation data automatically, collects regular check data, stores the data, and collects diagnostic data. Considerations have been given to the environment, including vibration and noise reducing measures (ducts with lining) and NOx emission reducing measures (water spray). Data for one year operation present: Power generation efficiency in the gas turbine generator at 23.6%, waste heat utilization rate at 43.86%, and overall efficiency at 67.46%. The energy data proved an annual saving of 14,206 G cal over conventional systems. The NOx emission was 30 ppm to 40 ppm in average, which clears the regulation. 7 figs., 1 tab.

Morita, K. (Taisei Corp., Tokyo (Japan))

1993-05-01

344

Corporate Social Responsibility (CSR and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards  

Directory of Open Access Journals (Sweden)

Full Text Available The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. The findings reveal that CSR is a blurry subject and there is a lack of an overall accepted definition and guidelines. The reporting of CSR activities by the Asian luxury hotels includes various overall activities, many of which are normal business practices. Many of these hotel groups are adopting international standards and most of them underline the importance of the environment and society. The study concludes that the motivation for CSR is oriented towards sustaining the basis for their operations. The outcome of the research suggests that further studies should analyze different hotel segments, such as local hotels or small-medium size hotels, in one particular country or comparing between various countries.

Vimolboon Cherapanukorn

2014-03-01

345

How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran  

Directory of Open Access Journals (Sweden)

Full Text Available This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.

Alireza Tafreshi Motlagh

2013-01-01

346

Study on China's Single-Star Hotel Business Situation and Development Strategy  

Directory of Open Access Journals (Sweden)

Full Text Available In this study, we have a study on China's single-star hotel business situation and development strategy. Since the reform and opening up in the late 1970s, China hotel industry has been playing an increasingly important role, but improving the group level is still a long way to go, especially under the situation that the many single star class hotel living worrying. In particular in: aging facilities and equipment cause a vicious cycle of product quality of single-star hotels, continuous worsen of human resources and an increasing number of competitors, which make single-star hotels continue to weaken the anti-risk ability. At the same time, the increasingly high operating cost makes the single-star hotel profit margins shrinking. In our results, single-star hotels must make efforts in the following areas: Firstly, to focus on customer perceptions to increase their visibility and reputation; Secondly, to active the financing channels to raise their level of hardware; Thirdly, to strengthen human resource development to focus on cultivating their excellent staff.

Fei-Long Liu

2013-03-01

347

Taking an Expended View of Customer to Construct Hotel Rating System  

Directory of Open Access Journals (Sweden)

Full Text Available An attention on leisure consciousness and related activities by Taiwan people also signifies an enhanced standard on service quality and demand satisfaction of tourism and leisure industry, in which a perception of customer satisfaction perceived by consumers in terms of appraisal dimension and measurement was gradually replaced by intangible accommodation experience or personalized service by service personnel from tangible hardware facilities and equipments in the past. Tourism Bureau of Republic of China has recently announced the execution of “hotel rating system” which suspended for nearly twenty, an announcement of this policy has caused considerable echoes and support to scholars from the academy and the industry and consumers with regard to hotel business, the hotel industry in Taiwan will only be able to get connected with international tourism market so as to inspire the global awareness of tourism market in Taiwan through the implementation of “hotel rating system”. The study follows the assessment standards of “star hotel rating system” promoted and implemented by Tourism Bureau, Ministry of Transportation and Communications (MOTC in 2010, to conduct analysis in terms of SERVQUAL’s five dimensions proposed by Parasuraman, Zeithamel and Berry (1985. According to the research results, the hotel rating system in Taiwan is badly in need of an attention to the establishment and assessment of indicators in terms of “service assurance” and “service empathy” dimensions, the results also indicated that tourists make judgment based on “tangible hardware” along with “intangible service” provided by the hotels, are important determinants to enable a differentiation.

Jui-Ying Hung

2012-03-01

348

Early Bird Visions and Telchnology for Space Hotel  

Science.gov (United States)

The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future space station. The designs used technologies which are currently in a development phase (e.g. tether technology, inflatable habitats). But the during the design process requirements for the development of technologies have been defined as well (e.g. multifunctional surfaces, smart materials etc.). This paper will deal with the concepts basing on the today technologies and the definition of new technologies for future large space stations. www.spacehotel.org

Amekrane, R.; Holze, C.

2002-01-01

349

THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA  

Directory of Open Access Journals (Sweden)

Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

Fransisca Andreani

2012-01-01

350

Assessment of practices and technologies of energy saving and renewable energy sources in hotels in Crete  

Energy Technology Data Exchange (ETDEWEB)

This study aims to assess the state of the art of practices and technologies of energy saving and renewable energy sources in hotels. This will contribute to determining the potential of efficient and sustainable energy technologies integration. Hotel managers were interviewed face to face and information sessions were provided. Special energy and environmental awareness campaigns, sectoral tourism programs for climate change mitigation and adaptation, supportive policies and hotel energy investments and renovation programs are some recommendations elicited from the results of this study. (author)

Zografakis, Nikolaos [Regional Energy Agency of Crete, Region of Crete, 71202 Heraklion (Greece); Gillas, Konstantinos; Pollaki, Antrianna; Profylienou, Maroulitsa; Bounialetou, Fanouria [Department of Economics, University of Crete, University Campus, 74100 Rethymno (Greece); Tsagarakis, Konstantinos P. [Department of Environmental Engineering, Democritus University of Thrace, 67100 Xanthi (Greece)

2011-05-15

351

Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog  

Energy Technology Data Exchange (ETDEWEB)

Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and how this understanding can be applied to a selected group of similar hotels as well as to define the relationship between the factors behind energy expenditure. Such factors include outdoor climate as an external quantitative factor; HVAC system efficiency, lighting, occupancy rate and number of food covers sold as internal quantitative factors; and personnel behavior, operation/maintenance routines/levels as internal qualitative factors

Simanic, Branko

2011-07-01

352

Factors Influencing e-Business Adoption in the Greek Hotel Sector  

Science.gov (United States)

The purpose of this research is to identify the impact of business process improvement in the area of e-marketing in the hotel industry. The research identifies the barriers which block organizational change effort. A sample of thirty hotels in the city of Athens was used.This paper presents a SWOT analysis of the hotel sector, identifying the strengths, weaknesses, opportunities and threats that firms faced in the process of change. The results show that the majority of firms use, to a small extent, the e-marketing concept to improve their communication strategy and reach market segments.

Samanta, Ir.; Kyriazopoulos, P.

353

Ecological Promises and Execution in hotel chains. Case: Restel Cumulus and Scandic  

OpenAIRE

During the last decade the terms ‘eco’ and ‘green’ have created a trend in the tourism indus-try. This research focuses on two hotel chains that operate in Finland. One of the target chains is Finnish Restel Cumulus hotels and the other chain is originally Swedish, Scandic. This research studies the basic facts and the eco promises of these two hotel chains and the terms that this topic includes, for example sustainability, eco-label, ecological and eco-tourism. This research aims to...

Ja?rvenpa?a?, Mona

2012-01-01

354

A STUDY ON TOURIST’S PREFERENCE OF HOTELS IN TIRUCHIRAPPALLI, TAMIL NADU  

Directory of Open Access Journals (Sweden)

Full Text Available Travel and Tourism have been transformed over the last few decades globally. More and more distinction choices are emerging. Options that appeals to a wide cross section of people are increasing networking across sectors are on the rise and inn orations are the order of the day, In the midst of this transformation. It is time that the industry takes a close look at the challenges facing it. This study aims at identifying the hotels that are preferred by the tourists, also the reason for the change in choice of hotels by the tourists and how hotels are changing their services according to the customer (or tourists.

P.Murali

2011-10-01

355

PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X  

Directory of Open Access Journals (Sweden)

Full Text Available This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder in hotel X such as: customer, employee, supplier, owner and investor, and regulator and community. From the performance measurement system design are obtained 36 types Key Performance Indicator (KPI such as: 6 KPI of customer, 9 KPI of staff manajerial, 9 KPI of staff operational, 4 KPI of supplier, 3 KPI of investor, and 5 KPI of regulator & community. Result of implementation performance measurement system with scoring system indicates that the amount of scor current performance indicator is 50,75%. Result of measurement can be based management act evaluation and choice planning improvement organization and all Stakeholder requirements must be request. Abstract in Bahasa Indonesia : Artikel ini menguraikan hasil penelitian perancangan sistem pengukuran kinerja pada sebuah perusahaan dalam bisnis hotel dengan model Performance Prism. Selama ini, sistem pengukuran kinerja di Hotel X belum merepresentasikan kinerja organisasi secara komprehensif dan integratif. Oleh karena itu, perlu dilakukan perancangan kembali sistem pengukuran kinerjanya. Dari kondisi objektif hotel X, model yang tepat digunakan adalah model Performance Prism dibanding model lain. Hasil rancangan menunjukkan bahwa stakeholder hotel X meliputi: konsumen, tenaga kerja, supplier, pemilik/investor, serta pemerintah dan masyarakat sekitar lingkungan hotel. Sistem pengukuran kinerja memuat 36 KPI yang meliputi 6 KPI konsumen, 9 KPI staff manajerial, 9 KPI staff operasional, 4 KPI supplier, 3 KPI pemilik/investor, serta 5 KPI pemerintah dan masyarakat di sekitar lingkungan hotel. Dari hasil implementasi sistem pengukuran kinerja dengan proses scoring system menggunakan metode OMAX menunjukkan nilai current performance indicator yang telah dicapai oleh hotel X adalah sebesar 50,75%. Hasil pengukuran menjadi landasan pihak manajemen mengevaluasi dan menentukan rencana kerja perbaikan sehingga harapan dari semua stakeholder dapat terpenuhi Kata kunci: Pengukuran Kinerja, Performance Prism, Hotel.

Iwan Vanany

2004-01-01

356

Sizewell: UK power demand  

International Nuclear Information System (INIS)

The Sizewell Inquiry was about whether the next power stations to be built in the UK should be nuclear or coal and, if nuclear, PWRs or AGRs. During the period of the Inquiry forecasts of demand for electricity were low. Now, however, it seems that the forecast demand is much increased. This uncertainty in demand and the wide regional variations are examined in some detail. Facts and figures on electricity sales (area by area) are presented. Also the minutes of supply lost per consumer per year. These show that security of supply is also a problem. It is also shown that the way electricity is used has changed. Whilst electricity generation has been changing to large-scale, centralised power stations the demand patterns may make smaller scale, quickly-constructed units more sensible. The questions considered at the Sizewell Inquiry may, indeed, no longer be the right ones. (UK)

357

Gas in the UK  

International Nuclear Information System (INIS)

By any standards, the last ten years in the UK gas industry have been turbulent. The privatisation of the British Gas Corporation in 1986 was the largest sale the country had seen at that time. Since then, there have been two reports by the Monopolies and Mergers Commission, a review by the Office of Fair Trading, and constant adjustments to the regulatory framework. British Gas has been forced to restructure radically, separating into different business units. This document is in two parts. Part One surveys the main events in the gas industry from privatisation in 1986 up until the the publication of the Gas Bill in March 1995, and analyses the future prospects for the industry. Part Two then provides factual information on the structure of the industry, including the upstream production sector, the onshore transportation and storage network, and the increasingly competitive downstream supply market. (UK)

358

Human Resource Management Practice Tourism and Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Due to the importance of human resources management (HRM in promoting competitiveness in tourism and hotel industry, this review intend to enhance the understanding of practical issues of HRM more importantly since it involve organizing the management of human resources, with respect to accomplishment of organizational objective further more it shows that the issues either related to external factors, which include technological change, legislation and regulation, and national culture, globalization, or internal factors including size, industry and sector characteristic and structure of an organization, strategy and past practice of HRM. On the issue of human resources capability training, this research review recommend provision of array of opportunity for capability building and conducive working environment to promote productivity. Also worth considering, employee, employer relationship, Other variables such as attitude and productivity of employees, relationship between employees and employers, increase and decrease in financial assets should be taken into account.

Al Hrou S.A.

2014-01-01

359

1850s & 1860s Hotel and Restaurant Menus  

Science.gov (United States)

The University of Houston has increased its digital offerings in recent years to allow visitors to make their way through everything from home retail pamphlets from the 1920s to copper plate engravings from Theodor de Bry's "Grandes Voyages." This particular collection offers users access to 80 different menus from the 1850s and 1860s. The menus are taken from establishments that were located all over the country, such as the American Hotel in Buffalo and the Allyn House in Hartford. It's quite a revelation to learn that on March 5, 1859, the patrons at the Allyn House would have had access to over 35 menu options, including oyster fritters and halibut. Culinary historians and gastronomy types will have a field day with these menus, which might inspire a rather elaborate repast.

2012-01-01

360

BUSINESS DECISION MAKING ON FINANCING OPERATING ACTIVITIES IN HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available Outputs of management process related to decision making and the implementation of decisions of the business. Business decision-making, in the widest sense of the time aspect, it can be seen from the operational and strategic character. In this paper, the focus is on analyzing leverage and rate of return the operational decision-making in the hotel as a function of current financing activities. Operational decision-making, must be aligned with strategic, so that all segments of the operational decision-making found appropriate and meaningful implementation. Decisions in practice, in most cases, can not be considered independently, because each of them implies the use of properties, human, financial, information technology and other related capabilities.

Filip Djokovic

2013-07-01

361

Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Most of the literature on organizational citizenship behavior (OCB was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self- ratings (non manager employees resulted in six dimensions, named as altruism, courtesy,  conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences.

Shaiful Annuar Khalid

2009-05-01

362

Fumar o no fumar, en restoranes, hoteles y cantinas  

Directory of Open Access Journals (Sweden)

Full Text Available Con el objetivo de revisar la información sobre los efectos adversos de fumar tabaco y de la exposición al humo del tabaco en el ambiente (HTA, se revisó la base de MEDLINE para identificar citas relevantes. Los efectos adversos a la salud, de la exposición al HTA, son daños ocupacionales significativos para los trabajadores de los servicios de alimentación. Se han demostrado altos niveles de sustancias mutagénicas en el aire ambiental de restoranes y en la orina de los trabajadores, así como la exposición al 3-aminofenil, un carcinógeno asociado con la hemoglobina. La mejor manera de proteger a estos trabajadores es reducir el consumo de tabaco en restoranes, hoteles, cantinas y tabernas. En trabajadores de restoranes es evidente el incremento del riesgo de cáncer pulmonar atribuible a la exposición al HTA.

López-Antuñano Francisco Javier

2002-01-01

363

Bargaining Structures and Agendas in an Unconstrained Hotelling Model  

Directory of Open Access Journals (Sweden)

Full Text Available The present paper investigates the effects of bargaining structures and agendas on the quality differentiation/location in the final-goods market. The framework is a unionized duopoly industry in the context of an unconstrained Hotelling linear city model. The presence of labor union(s and the bargaining processes (i.e., centralized vs. decentralized structure; right-to-manage vs. participatory framework agenda change the locational incentives of the firms with respect to the case of exogenous production costs. The results reveal that the effect of centralization on the two bargaining agendas is diametrically opposed. More specifically, in the participatory framework, centralization is a centrifugal force, while it is a centripetal force in the right-to-manage. The social welfare consequences are also briefly discussed.

Domenico Buccella

2014-12-01

364

UK laser isotope separation  

International Nuclear Information System (INIS)

The paper on uranium enrichment by laser isotope was presented to the Uranium Institute symposium, September, 1986, United Kingdom. The two laser-based processes for uranium isotope separation - the so-called molecular route based on UF6, - and the atomic route, which uses elemental uranium vapour, are both outlined. The developmental programme in the United Kingdom on laser isotope separation is described, as well as the political implications of the development work. (UK)

365

Technical and Economic Assessment of Seawater Air Conditioning in Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels located near the sea, having a cooling load of around 1000 tons A/C which is equivalent to 3.5 GW. Three cooling system options were chosen for study namely the Vapor compression chiller system (Option 1, Direct Seawater Air Conditioning (Option 2 and Seawater Air Conditioning using Chiller (Option 3. The conventional vapor compression system was used as a baseline to compare the other options that use cold seawater. The direct cold seawater air conditioning system consisted of a large seawater pipeline and pump to deliver cold seawater to a large heat exchanger that transfers heat directly with the building’s chilled water system. The third option was similar to the second one; however, it consisted of a reversible chiller to further cool the fresh water. The technical assessment of the three options consisted of the power consumption of each system to meet the hotel cooling load. Power consumption was found to be 3500 kW, 470 kW and 1870 kW for the three options respectively. The carbon dioxide gas emissions that would be avoided were found to be 13 ton and 7 ton per day by implementing option 2 and 3 respectively compared to option 1. The economic assessment showed that option 2 had a payback period of 6.5 years while the investments costs on option 3 would be recovered in 4 years

Dinesh Surroop

2013-12-01

366

Centro de Conferencias, Hotel y Mezquita Riyadh - Arabia Saudita  

Directory of Open Access Journals (Sweden)

Full Text Available The complex, designed and built for the Finance Ministry of the Kingdom of Saudi Arabia, is located on a 78,000 m2 lot, close to the intersection of highways crossing the Arabian desert, which connect the location directly with the area of public buildings of the city and with the airport as well. The complex situates the Convention Hall, with 23,230 m2 of constructed surface, in the southeast half of the lot; the Hotel, with 14,860 m2 of constructed surface, Is on the other half. Each has independent accesses, as is the case of the Mosque which is located at one end of the lot. Individual dwellings three-storeys high, gardens, parking areas, service roads an auxiliary buildings have been constructed next to the Mosque.

El conjunto, diseñado y construido para el Ministerio de Finanzas del Reino de Arabia Saudita, está situado en una parcela de 78.000 m2, próxima a la intersección de carreteras que cruzan el desierto arábigo y que conectan directamente la parcela con el área de edificios públicos de la ciudad y con el aeropuerto. El complejo sitúa en la mitad sudoeste el Centro de Conferencias, de 23.230 m2 de edificabilidad, y el Hotel, de 14.860 m2 de superficie construida, en la otra mitad; cada uno de ellos con accesos independientes, al igual que la Mezquita emplazada en un extremo de la parcela. Junto a ésta se han construido viviendas unifamiliares de tres plantas, así como jardines, aparcamientos, carreteras de servicio y locales auxiliares.

Dannatt, Trevor

1980-11-01

367

Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners  

Directory of Open Access Journals (Sweden)

Full Text Available There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel reception practices which in particular are the verbal communication skills. A needs analysis in the form of a questionnaire, distributed to the hotel managers and the interns involved help to identify the verbal communication skills that the interns require. These findings will also assist the curriculum designers in producing future hotel management professionals that can function effectively at their workplace.

Suzana Rahim

2011-08-01

368

Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection  

Directory of Open Access Journals (Sweden)

Full Text Available Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for determining the overall performance of each alternative hotel location across all the selection criteria on which the final decision is made. An example is presented for demonstrating the applicability of the proposed approach for solving real world hotel location selection problems.

Santoso Wibowo

2013-02-01

369

ASPECTS REGARDING THE CONSUMER BUYER BEHAVIOUR FOR BUDGET HOTELS IN IRELAND  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims to asses the behaviour of budget hotel consumers as well as to determine what characteristics and facilities are most important in making this high involvement purchase. The purpose of the conducted study is to evaluate the decision making process and its implications; all five stages in the decision making model (problem recognition, information search, evaluation of alternatives, purchase choice, and evaluation of outcome are equally important in finding out what consumer want and how they behave in this situation. The research revealed that majority of budget hotel customers are business travellers. The attributes to be most important to customers of budget hotels are price, cleanliness, and convenience of location that are to be focused by the hotels in their future decisions.

Ioana Cristina COLBU

2008-01-01

370

KEPUASAN DAN LOYALITAS KONSUMEN KORPORAT UNTUK ACARA MICE TERHADAP KUALITAS PELAYANAN HOTEL HSTH  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and Hotel businesses are moving forward, espesially for MICE event. The objectives of this research were to analyze the factors of corporate customer satisfaction and loyalty on MICE event at hotel HSTH, the difference of satisfaction and loyalty beetwen governmental and non-governmental institutions, and to form the strategies of Hotel HSTH. It was conducted by using Structural Equation Modelling (SEM, Importance Performance Analysis (IPA, Customer Satisfaction Index (CSI and Custommer Loyalty Index (CLI. Based on the five dimension of Parasuraman, the most important factor was tangible dimension. The recommendations were: to upgrade all atribute espesially from tangible dimension and other atribute; to increase the knowledge of the hotel staff; and to monitor program and supervisory of the working quality.

Agus Prihanto

2013-01-01

371

Performance evaluation methods in the hotel industry / Os métodos de avaliação de desempenho na hotelaria  

Scientific Electronic Library Online (English)

Full Text Available O presente trabalho tem como objetivo contribuir para o conhecimento sobre os métodos de avaliação de desempenho utilizados pelo sector hoteleiro, analisando se existe associação entre as características dos hotéis e os métodos utilizados. Para atingir este objetivo foram realizados inquéritos e ent [...] revistas aos responsáveis financeiros de 275 hotéis de 4 e 5 estrelas localizados em Portugal. Os resultados obtidos permitem concluir que existem associações entre as características dos hotéis e os métodos de avaliação de desempenho utilizados. Abstract in english This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 fou [...] r and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

Catarina Rosa, Nunes; Maria João Cardoso Vieira, Machado.

2014-01-01

372

Service quality model use as one of modern hotel marketing activity  

Directory of Open Access Journals (Sweden)

Full Text Available The article concludes that hotel business in modern context should focus on quality management system (quality control system implementation as a marketing activity, demanding special attention.

Elana A. Yazuchba

2011-05-01

373

Condensation system with seawater in the Royal Solaris Hotel of Cancun; Sistema de condensacion con agua salada en el hotel Royal Solaris de Cancun  

Energy Technology Data Exchange (ETDEWEB)

After performing a technical study, during the month of September of 1998, in the facilities of Villas Solaris, S.A. de C.V., specifically in the Royal Solaris Hotel, towers Royal and Caribe, important opportunities of saving were found, which were evaluated technical and economically to be able to present to Villa Solaris, S.A. of C.V., an energy saving project highly profitable that allows to obtain great economic benefits, a better service for the hosts and an important step to the reduction of the operative expenses (energy), that guaranteed the future competitiveness of the hotel in the zone. The base of the energy saving opportunities is the substitution of the air conditioning equipment, since the installed ones in the Hotel, are very deficient equipment (piston in Caribbean Tower) or because of by International ecological Norms they will be obsolete in short time (centrifugal R-11 Torre Royal). In addition the service machine area of the Hotel was centralized in a single site. The substitution measure of the air conditioning systems, contemplated the installation of centrifugal equipment of high efficiency (0.65kW/Ton at full load) cooled with brackish water, that is a very abundant resource in the zone and does not represent any cost for the Hotel. The waste heat of the refrigeration machines is contemplated to be used to preheat the service water and the swimming pool water by means of heat exchange equipment. In order to arrive to the desired optimal temperatures the advantage of the installation of the already existing in the Hotel thermo solar systems was taken into consideration. When implementing this global system, the use of cooling towers was eliminated, that was the equipment that cools the condensation water of the air conditioning equipment. In addition the use of the steam boilers was eliminated that made the function of warming up the service water, reason why an important saving of fuel was generated. [Spanish] Despues de haber realizado un estudio tecnico, durante el mes de septiembre de 1998, en las instalaciones de Villas Solaris, S.A. de C.V., especificamente en el Hotel Royal Solaris, torres Royal y Caribe, se encontraron importantes oportunidades de ahorro, mismas que fueron evaluadas tecnica y economicamente para poder presentar a Villa Solaris, S.A. de C.V., un proyecto de Ahorro de Energia altamente rentable que permita obtener grandes beneficios economicos, un mejor servicio para los huespedes y un importante paso para la reduccion de los gastos operativos (energeticos), que garantizara la futura competitividad del hotel en la zona. La base de las oportunidades de ahorro es la sustitucion de los equipos de aire acondicionado, puesto que los instalados en el Hotel, son equipos muy deficientes (piston en Torre Caribe) o que por normas ecologicas internacionales quedaran obsoletos en poco tiempo (centrifugos R-11 Torre Royal). Ademas se centralizo en un solo sitio el area de maquinas de servicio del Hotel. La medida de sustitucion de los sistemas de aire acondicionado, contemplo el instalar equipos centrifugos de alta eficiencia (0.65kW/Ton a plena carga) enfriados con agua salada, que es un recurso muy abundante en la zona y no representa costo alguno para el Hotel. El resto del calor de las maquinas de refrigeracion se contempla utilizar para precalentar el agua de servicio y el agua de alberca mediante equipos de intercambio de calor. Para llegar a las temperaturas optimas deseadas se aprovecho la instalacion de sistemas termosolares que ya existe en el Hotel. Al implementar este sistema global, se elimino la utilizacion de torres de enfriamiento que era el equipo que enfria el agua de condensacion de los equipos de aire acondicionado. Ademas se elimino la utilizacion de las calderas de vapor que hacian la funcion de calentar el agua de servicios, por lo que se genero un ahorro de combustible importante.

Herrero, Juan F.; Hernandez A, David [Celsol, S.A. de C.V., Nuevo Leon (Mexico)

1999-07-01

374

VOD (video on demand) system for Yokohama Bay Sheraton Hotel and Towers; Yokohama bay Sheraton Hotel and Towers muke VOD (Video On Demand)  

Energy Technology Data Exchange (ETDEWEB)

The Company developed VOD system using TV community line in hotel, and delivered it to Yokohama Bay Sheraton Hotel and Towers in September 1998. This system sends out inside the hotel building the digital signal stored in the Company-made video server (product name: stream station) which was converted to NTSC (current TV system) signal. It can be viewed simultaneously from 32 rooms at most. Further, the system can be used for trick play/continued viewing/highlights showing. As functions of CCTV system, the following are loaded on the system: quick check-out, bill display, TV questionnaire survey, limit of pay broadcasting viewing, menu system navigation, etc. (translated by NEDO)

NONE

1999-03-01

375

THE KEY DETERMINANTS OF AND BARRIERS TO INTERNET ADOPTION IN SMALL AND MEDIUM-SIZED HOTELS  

OpenAIRE

The present paper presents qualitative empirical evidence that addresses why internet usage/adoption is low and how it can be improved in small and medium-sized hotels in Malaysia. It explores the key barriers to and influencing factors of internet adoption in a sample of 25 Malaysian small and medium-sized hotels based on a theoretical framework of the organisational innovation and resource-based view theories. Key barriers to internet usage include owner/operator characteristics, cost and i...

Jennifer Kim Lian Chan

2012-01-01

376

Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels  

OpenAIRE

Customer loyalty in mountain resort luxury hotels is truly challenging; it presents specificities, obstacles and limits. We shall base our findings on the example of Courchevel, located in the Savoie region, in France, a resort renowned worldwide for its concentration of luxury and 5-star hotels with their star-winning chefs that testify to this. One rarely mentions customer loyalty there and the concept remains intuitive and empirical; it would require finer analyses, genuine competences and...

Maud Tixier

2011-01-01

377

A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION  

OpenAIRE

Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendatio...

Wadawi, Joe Kibuye

2010-01-01

378

Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information and communication is not possible. Today, hotels in order to remain competitive need to improve the quality of its electronic services to the linear view of this topic are not comprehensive. In order to study integrated model E-S-Qual and Kano is used that with removal the linear hypothesis is. In the first step towards electronic service quality factors based on the Arsh Hotel E-S-Qual model to determine the current practice of banks and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. In the first step factors towards electronic service quality the Arsh Hotels based on E-S-Qual model to determine the current practice of hotels and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. Considering the gap between customer expectations and current practice of hotels in providing these services, services to the two categories is divided into weak and strong. In the second step of research with integrating E-S-Qual and Kano model, service quality factors based on Kano model classified to determine which features of electronic service quality determined by the model E-S-Qual and evaluated, is the strategic importance in relation to customer satisfaction.

Hossein Rezaei Dolatabadi

2013-03-01

379

Focus on the Customer : Customer relationship management at BEST WESTERN Hotel Kokkola  

OpenAIRE

The commissioner of this thesis was BEST WESTERN Hotel Kokkola. The company offers accommodation and conference services in Kokkola, for both private consumers and companies. The working-life instructor for this thesis was hotel manager Sari Jukonen. The objective of this thesis was to create a customer register for the commissioning company. The purpose of the register was to help with marketing, as well as in fulfilling customers’ needs. The theoretical framework consisted of customer...

Korpi, Kaisa-maria

2012-01-01

380

Empowerment, Contextual Performance & Job Satisfaction -      A Case Study of the Scandic Hotels in Jönköping -  

OpenAIRE

Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours. Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. It has been argued that success within the hotel industry l...

Alibegovic, Sandra; Hawkins, Andrew; Parmar, Mitesh

2009-01-01

381

Work motivations, satisfaction and well-being among hotel managers in China: Passion versus addiction  

OpenAIRE

Building on previous research on workaholism and on types of passion, this research examines correlates of work-based Passion and Addiction among hotel managers in Beijing China. Data were collected from309 hotel managers from 19 properties using anonymously completed questionnaires. The following results were noted. First, levels of Passion and Addiction were significantly and positively correlated. Second, managers scoring higher on Passion, and on Addiction, were both more heavily investe...

Burke, Ronald J.; Wang Jeng; Mustafa Koyuncu; Lisa Fiksenbau

2011-01-01

382

A straightforward x-ray on applying the ecolabel to the hotel business area  

OpenAIRE

The ecolabel is a voluntary European initiative for certifying products and services. This study focuses on identifying the perception of persons benefiting of hotel services by designing a research and applying it to the clients of a hotel that acquired the license to use the ecolabel. Identifying the reaction of clients to the ecolabel and the manner it influences the purchase behavior as part of the objectives pursued, were implemented by drafting and applying a questionnair...

Nicolae Lupu; Mihail Ovidiu T?nase; Remus-Alexandru Tontoroiu

2013-01-01

383

Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection  

OpenAIRE

Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for dete...

Santoso Wibowo

2013-01-01

384

Opportunities and Threats of E-marketing of the Hotel Sol Tenerife on Russian Market  

OpenAIRE

The purpose of the present study is to create valuable information for the Spanish hotel Sol Tenerife about characteristics of e-marketing in Russia. The study investigates main opportunities and threats which a foreign hotel has to consider when implementing the Internet marketing strategy in the country. The specifics of Russian travelling market and consumer behaviour are explained. The theoretical frame for the work is created based on the review of a secondary data concerning gener...

Zyrina, Ekaterina

2011-01-01

385

An Approximate Hotelling T2-Test for Heteroscedastic One-Way MANOVA  

OpenAIRE

In this paper, we consider the general linear hypothesis testing (GLHT) problem in heteroscedastic one-way MANOVA. The well-known Wald-type test statistic is used. Its null distribution is approximated by a Hotelling T2 distribution with one parameter estimated from the data, resulting in the so-called approximate Hotelling T2 (AHT) test. The AHT test is shown to be invariant under affine transformation, different choices of the contrast matrix sp...

Jin-Ting Zhang

2012-01-01

386

A narratological analysis of D. M. Thoma`s: the white hotel (1981)  

OpenAIRE

“A Narratological Analysis of D. M. Thomas’s The White Hotel (1981)” originated within a seminar on British Postmodernist Literature during the first Master’s Degree in “British and North-American Culture and Literature” (2001-04) at the Universidade da Madeira set up by the Department of English and German Studies. This dissertation seeks to present a narratological analysis of Thomas’s novel. The White Hotel stands as a paradigmatic example of the kind of literature that ha...

Correia, Ernesto Domingos Camacho

2013-01-01

387

Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya  

OpenAIRE

The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s) in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72) respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what ...

Lewis Wakoli Wachilonga

2013-01-01

388

Occupational Dermatoses Among Kitchen Workers In A Chain Of Vegetarian Hotel  

OpenAIRE

This study was undertaken to identify occupation related skin problems among hotel workers. One thousand three hindered and ninety employees of a chain of vegetarian hotels were examined. Of the 273 people working in the kitchen, 206 (75.4%) had dermatosis related to work. The Kitchen workers were classified according to the type of work they routinely performed. Forty eight out of the 63 (76.1%) cooks who were involved in stirring had callosity at sites of contact with ladle an...

Rai Reena; Ahmed Thowfeeq; Nair Kalyani Rajeev; Srinivas C.R

2003-01-01

389

Hotel Payload - a low-cost sounding rocket concept - for middle atmosphere and ionosphere  

Science.gov (United States)

European scientists are invited to utilize the "Hotel Payload" concept developed at Andøya Rocket Range (ARR) for scientific research in Middle Atmosphere and Ionosphere. The concept is shaped to give scientists predictability and assurance on configuration, costs and timeframe for their projects. The scientists are offered one sounding rocket partner from planning till launch - so they can focus on their instruments. To demonstrate the capabilities, this paper presents the "Hotel Payload" concept, its configurations and specific projects with instrumentation.

Hauglund, Kenneth; Hansen, Gudmund

2005-08-01

390

A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India  

OpenAIRE

Evaluation of customers’ perception and satisfaction of service quality is widely acknowledged as being a favourable strategy in the hotel industry. In recent years, the hotels in India have encountered difficult times due to the increasing customer demands, and due to the strong internal industry competition development. However, the hospitality industry’s main concern around the globe is to cater for its customer needs and their desires, which are mostly addressed thro...

Dixit, Saurabh Kumar

2013-01-01

391

Travelling Pattern and Preferences of the Arab Tourists in Malaysian Hotels  

OpenAIRE

This study examined the travelling pattern of the Arab tourists in relation to their purpose and frequency of visit, duration of stay, travelling companions and activities engaged in during the vacation.  The preferences of these tourists for hotel restaurant food and front office attributes while staying in selected five star hotels were also investigated.  The result demonstrated that Arab tourists came to Malaysia mostly for a vacation with their spouse and children, and the majority of ...

Zulkifli Ibrahim; Mohd Salehuddin Zahari; Maimunah Sulaiman; Zulhan Othman; Kamaruzaman Jusoff

2009-01-01

392

Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia  

OpenAIRE

Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

2013-01-01

393

Dynamic pricing agreements of Norwegian hotels from the corporate accounts perspective  

OpenAIRE

A common problem in the hospitality industry, perishable products and services, has led hoteliers to seek for new strategies in their pricing. Revenue management is a relatively new science that mixes together different revenue optimizing strategies. Dynamic pricing, a part of revenue management, is a familiar concept in the hotel industry and was presented to buyers about a decade ago. Dynamic pricing is already in use with the published daily rates of hotels, and increasingly with corporate...

Hyrka?s, Jouni

2011-01-01

394

Service Innovation in Hotel Industry : Case Study of InfoQuest  

OpenAIRE

Being developed for centuries, Hotel Industry has been in its maturity period for a long time. Confronted with fierce competition and the current global economic crisis, it becomes a hot topic in Hotel Industry how to maintain and raise revenues. By shifting focus from ‘Goods-Dominant Logic’ to ‘Service-Dominant Logic’, Service Science presents a new perspective on value creation and service experience. In this new perspective, value is co-created by various roles, experienced and eva...

Xing, Hong

2009-01-01

395

DEMAND FLUCTUATION IN OFF SEASON : Case Study of Summit Hotel, Lalitpur, Nepal  

OpenAIRE

Seasonality is known as one of the most typical features of the tourism industry, affecting positively or negatively on tourism including the hotel industry. Seasonality demands have been a major problem for the hotel industry and have had a negative impact, such as, difficulties in gaining access to capital, low returns on investment and the inefficient use of resources. The phenomenon of seasonality imposes greater risks for tourism. This thesis concerned with a case study of a three st...

Maharjan, Anju

2012-01-01

396

Women in the Hotel Industry: What’s missing from this Picture?  

OpenAIRE

The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

Mousa Masadeh

2013-01-01

397

Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry  

OpenAIRE

Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: Accor...

Farzaneh, Mehdy; Hassandoust, Farkhondeh

2011-01-01

398

Strategic Marketing Analysis and Planning for Gloria Palace San Agustin Thalasso and Hotel in Spain  

OpenAIRE

The tertiary industry on the Gran Canary Island is increasing sharply, comprising a rising number of visitors per year who have brought more wealth than banana plantations could ever have done. Gloria Palace San Agustín Thalasso & Hotel is one of the famous hotels on the Gran Canary Island and it has just experienced a new and significant renovation. Thus, the necessity of a Strategic Marketing Analysis and Planning, as one possible tool to promote the new, modern and comfortable image and t...

Pham, Thu Ngan

2012-01-01

399

Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments  

OpenAIRE

Service quality has been an important subject of research involving food and beverage (F&B) departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This ...

Nimer Abukhalifeh, Ala A.; Ahmad Puad Mat Som

2012-01-01

400

A strategic analysis of the Westin Bayshore Resort & Marina and Starwood Hotels & resorts  

OpenAIRE

This paper will examine a hotel and its relationship with a hotel management company. Chapter one, Markets and Overview describes target markets, revenue streams and market shares of firms. Chapter two, Industry Analysis, includes a discussion of scope, key competitors, five forces of power and key success factors of the firms. Chapter three, named Internal Analysis, discusses the: generic strategies, five forces of power analysis, internal analysis, generic strategies and organizational comp...

Coon, D. Arcy

2005-01-01

401

SOFTWARE IN TOURISM INDUSTRY : A Study On Emerging New Niches Of Software In Hotel Industry  

OpenAIRE

This study was structured as a part of Bachelor Degree thesis in Tourism Degree Programme in Laurea University of Applied Sciences. The study examines the role of software as a major component of ICTs (Information and Communication Technologies) in hotel industry in Finland. The study was conducted in three major hotel chains in Finland in order to identify the scope and possibility of developing new software module within the periphery of contemporary Property Management Systems (PMS). Marke...

Regmi, Krishna Kumar; Thapa, Bikesh

2010-01-01

402

The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan  

OpenAIRE

Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results ...

Rai Imtiaz Hussain

2012-01-01

403

Creating marketing strategies for wedding business unit of Amari Atrium Hotel  

OpenAIRE

Abstract Date: May 29, 2008 Course: Master Thesis (EFO 705) Authors: Apiwat Suvagondha 790819 Pattamaporn Soparat 840216 Tutor: Tobias Eltebrandt Title: Creating marketing strategies for wedding business unit of Amari Atrium Hotel Problem: What should be marketing strategies for wedding business unit of Amari Atrium Hotel? Purpose: The aim of our thesis is to analyze the wedding market in Bangkok together with consumer purchasing behavior of Thai’s couple regarding to wedding ceremony in or...

Suvagondha, Apiwat; Soparat, Pattamaporn

2008-01-01

404

Entertainment & Arts’ effect on Hotel & Restaurant Industries : An Empirical Study of Sweden  

OpenAIRE

  The purpose of this study is to examine the relationship between the presence of the Arts (the arts, and museums) and Entertainment (Sports) industries and the core of the hospitality industry, being hotels and restaurants, in Sweden. More specifically, it deals with how the development of sport, the arts and museum industries is related to the development of Hotel and Restaurant industries in the country. This has been tested by multiple regression models and results do not reject the fir...

Jalali, Nasim

2013-01-01

405

Marketing Communications Research On Food & Beverage Outlets Of Moevenpick Hotel Saigon  

OpenAIRE

The purpose of this thesis was to conduct a marketing communications research on Food & Beverage Outlets of Moevenpick hotel Saigon. Besides, a short description of consumer rating on F&B service quality was other mission specifically assigned by the commissioned party. The research provided general information about both targeted potential customers from surrounding areas and current hotel guest and restaurant diner. Next was the analysis derived from the customer survey’s result, the r...

Hoang Minh, Tam

2012-01-01

406

Role of Online Reviews in Hotel Reservations Intention Based on Social Media  

OpenAIRE

Social media are playing an increasingly important role as information sources for travelers and online reviews reconstruct the decision-making of purchase. The goal of this study is to investigate the influence extent of online reviews on consumer’s hotel reservation intention. Based on the data analysis from the online comments, the measurable conceptual model of online comment which affecting the consumer’s hotel reservation intention is built up, th...

Zhuling Zhong; Yang Yang; Mu Zhang

2014-01-01

407

Legionellosis linked with a hotel car park--how many were infected?  

OpenAIRE

An outbreak of legionellosis associated with a hotel in Sydney, Australia, and the subsequent epidemiological and environmental investigations are described. Four cases of Legionnaires' disease were notified to the Public Health Unit. A cross-sectional study of 184 people who attended a seminar at the hotel was carried out. Serological and questionnaire data were obtained for 152 (83%) of these. Twenty-eight (18%) respondents reported symptoms compatible with legionellosis. Thirty-three subje...

Bell, J. C.; Jorm, L. R.; Williamson, M.; Shaw, N. H.; Kazandjian, D. L.; Chiew, R.; Capon, A. G.

1996-01-01

408

Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners  

OpenAIRE

There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel recep...

Suzana Rahim; Farina Tazijan

2011-01-01

409

Deep geothermal in the UK  

OpenAIRE

The UK does not have the geothermal resources that are found in volcanic regions. This, coupled with the abundance of offshore gas from the 1980s led to very little exploitation, or interest in UK geothermal. However, times have changed and there is now an increasing requirement to utilise these renewable energy resources. Temperature increases with depth and even in the UK these can reach levels suitable for power generation and as a direct source of renewable heat.

Busby, Jon

2013-01-01

410

Impact of Robust Technology- training through E- Learning in Corporate Hotels in India  

Directory of Open Access Journals (Sweden)

Full Text Available This conceptual paper is an ongoing doctoral research paper. The overall objective of the paper is to identify the impact of E- Learning in the Corporate training Process in the hospitality Industry.  This can be achieved by having a set of well-defined research objectives , to study the perception of management about e-learning as a training tool in the 4 and 5 star corporate group hotels, which will also look into the Advantages & disadvantages of E- learning,  as a training tool in the corporate group hotels, the factors that influence the management to select e-learning as a training tool, identify the practice of implementing e-learning as a tool, to see the roles of training manager  and department managers in the implementation and updating of e-learning as a training tool in the corporate group hotels and finally to evaluate the impact of the e-learning as a training tool in the  corporate group hotels. Continuous learning and training the employees through this media will certainly enhance the performance of the employees. This is one of its kinds of innovative training techniques that will set an example to be benchmark with other groups of hotels, which can be competitive advantage. Most of the hotels in India can feature and implement this robust training.

Renju Mathai

2014-05-01

411

Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong  

Energy Technology Data Exchange (ETDEWEB)

This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m{sup 2}/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

Chan, W.W. [Hong Kong Polytechnic University, (China). School of Hotel and Tourism Management; Lam, J.C. [City University of Hong Kong (China). Department of Building and Construction

2002-12-01

412

Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung  

Directory of Open Access Journals (Sweden)

Full Text Available In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because they will be the main visitors to thehotel. Survey was conducted and the findings reveal that the guests’ perception about theoverall inside and outside room is really good. They agreed that Padma Hotel Bandung hasprovided better facilities compared to Malya Hotel. Some facilities have been identified toinfluence customers’ perception about the overall perception about new facilities. Related tothe increased price, the answer quite varies. The repeat guests stated their doubt about thefairness of the price. Even though, they wanted to come back due to emotional benefitscustomers can get from the new Padma Hotel.

Reza Ashari Nasution

2010-12-01

413

Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong  

International Nuclear Information System (INIS)

This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m2/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

414

Client-Oriented Approach to Managing Marketing Interaction of a Hotel ?????????????????????? ?????? ? ?????????? ????????????? ??????????????? ?????  

Directory of Open Access Journals (Sweden)

Full Text Available The goal of the article lies in development of the system of management of relations in the market of hotel services on the basis of the client-oriented approach to managing marketing interaction. On the basis of systematisation of scientific works of scientists on marketing of services and relations between producers and consumers the article offers a model of interaction of a hotel with consumers of hotel services, builds up a context diagram of the process of interaction, provides a decomposition diagram of the process of formation of interaction of the hotel with the consumers. The article offers to conduct execution of the marketing interaction with consumers with the help of a model of strategic map of the hotel, which allows a study of internal business processes of modelling marketing interaction of a company with consumers. The prospect of further studies in this direction is determination of the system of key indicators on identification of effectiveness of marketing interaction with consumers at the stage of maintaining marketing relations of Crimean hotels in dynamics.???? ?????? ??????? ? ?????????? ??????? ?????????? ??????????? ?? ????? ??????????? ????? ?? ?????? ????????????????????? ??????? ? ?????????? ????????????? ???????????????. ?? ?????? ?????????????? ??????? ?????? ?????? ?? ?????????? ????? ? ??????????????? ????? ??????????????? ? ????????????? ???? ?????????? ?????? ?????????????? ????????? ? ????????????? ??????????? ?????, ????????? ??????????? ????????? ???????? ??????????????, ???????????? ???????????????? ????????? ???????? ???????????? ??????????????? ????????? ? ?????????????. ????????????? ?????????????? ?????????????? ? ????????????? ?????????? ????????? ? ??????? ?????? ?????????????? ????? ?????????, ??????? ????????? ??????????? ?????????? ??????-???????? ????????????? ?????????????? ?????????????? ??????????? ? ?????????????. ???????????? ?????????? ???????????? ? ?????? ??????????? ???????? ??????????? ??????? ???????? ??????????? ?? ??????????? ???????????????? ?????????????? ?????????????? ? ????????????? ?? ?????? ??????????? ????????????? ????????? ???????? ?? ???? ? ????????.

Pavlenko Iryna G.

2013-09-01

415

Análise da gestão ambiental nos hotéis portugueses / An analysis of environmental management of Portuguese hotels / Análisis de la gestión ambiental en los hoteles portugueses  

Scientific Electronic Library Online (English)

Full Text Available As ameaças ambientais ao futuro da Humanidade constituem uma das maiores preocupações da sociedade moderna. Apesar de esta preocupação encorajar as empresas a adotar práticas de gestão ambiental, a pesquisa realizada sobre a resposta da indústria hoteleira em Portugal a este desafio é escassa. Este [...] estudo analisa as práticas de gestão ambiental adotadas pelos hotéis portugueses. Para alcançar este objetivo foram inquiridos, em 2010, os diretores dos hotéis localizados em Portugal continental. Os resultados sugerem que a maioria dos hotéis implementa medidas de gestão ambiental, mas apenas cerca de 40% adota uma política de gestão ambiental formal. A energia, a água e a gestão de resíduos são as principais áreas de intervenção. As implicações dos resultados são discutidas e tecem-se recomendações sobre futuros trabalhos de investigação que permitam aprofundar o conhecimento da adoção de práticas ambientalmente responsáveis por parte dos hotéis. Abstract in spanish Las amenazas ambientales para el futuro de la humanidad es una de las principales preocupaciones de la sociedad moderna. A pesar de esta preocupación animar a las empresas a adoptar prácticas de gestión ambiental, la investigación llevada a cabo sobre la respuesta de la industria hotelera en Portuga [...] l a este reto es escasa. Este estudio analiza las prácticas de gestión ambiental adoptadas por los establecimientos hoteleros portugueses. Para lograr este objetivo fueron encuestados en 2010, los directores de los hoteles ubicados en Portugal continental. Los resultados sugieren que la mayoría de los hoteles implementa medidas de gestión medioambiental, pero sólo un 40% ha adoptado una política de gestión ambiental formal. La energía, el agua y la gestión de residuos son las principales áreas de intervención. Las implicaciones de los resultados se discuten y se tejen en recomendaciones sobre futuros trabajos de investigación que permitan profundizar el desarrollo del conocimiento de la adopción de prácticas ambientalmente responsables por los hoteles. Abstract in english Environmental threats to the future of Humanity constitute a main concern of the modern society. Notwithstanding this concern to encourage companies to adopt environmental management practices, little research has focused on Portuguese hotel industry's response to this challenge. This paper analyses [...] the environmental practices implemented by Portuguese hotels. In order to achieve this objective, in 2010, a questionnaire was e-mailed to managers of all Portuguese mainland hotels. The results suggest that most hotels implement environmental management practices, but only about 40% adopts a written environmental policy. Energy, water and solid waste management are the main areas of intervention. Implications of the findings and recommendations to further investigate environmental management practices in the hotel industry are discussed.

Natalina, Sousa; Celeste, Eusébio.

2013-06-01

416

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? / Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Scientific Electronic Library Online (English)

Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte d [...] ebe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores. Abstract in english In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, [...] thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente, Sales Melo; Maria de Lourdes, de Azevedo Barbosa; Salomão, Alencar de Farias; Sonia, Rebouças da Silva Melo; Elielson, Oliveira Damascena.

1159-11-01

417

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Directory of Open Access Journals (Sweden)

Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte debe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores.In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente Sales Melo

2012-10-01

418

UK maritime developments  

Energy Technology Data Exchange (ETDEWEB)

Global maritime trade continues to expand in 2003. UNCTAD estimated over 6 Bn/t (billion tonnes) of dry bulk raw materials, oil, oil products and manufactured good were shipped by sea in 2003, recording a 3.7% annual growth rate with similarly healthy growth projected for 2004 and 2005. The expansion is mainly attributable to the economic performance of the US, Japan and China and, to a lesser extent, Europe. The article gives the latest news on developments at UK ports and contains statistics on port traffic and cargo. A table gives figures for coal handled by major ports from 2001 to 2003. 7 tabs., 2 photos.

Cappuccaio, M.

2005-05-01

419

UK raises the stakes  

International Nuclear Information System (INIS)

The main impetus for the steady increase in the United Kingdom is wind energy installed capacity, which now stands at around 300 MW, has been, it is argued, the privatisation of the electric power industry, and its accompanying Non-Fossil Fuel Obligation agreements. However despite government enthusiasm for new renewable energy schemes, permits to start construction have been difficult to obtain from local planning authorities. Ambitious targets for increases in wind power generation will most likely be met through the construction of offshore wind farms, with capacities of up to 100 MW each. The issue of pricing and the desirability, or otherwise, of financial incentives may also cause some difficulties. (UK)

420

UK Air Pollution Bulletin  

Science.gov (United States)

Hourly updates of levels of benzyne, 1-3 butadiene, ozone, nitric oxide, sulfur dioxide, carbon monoxide, and particles in Britain's air are accessible at the UK Air Pollution Bulletin Website. Provided by the United Kingdom Department of Transport, Environment and the Regions, this site gives air quality information along with yearly average concentrations of the above-mentioned chemicals, graphical summaries, historical summaries, and maps and information about monitoring sites. The data pages are arranged in a versatile way so that users can view information by geographic site, pollutant, or year. Daily, weekly, and annual summaries of pollutant concentrations are available.

421

UK CropNet  

OpenAIRE

This review explores the UK CropNet site. The project is aimed at aiding the comparative mapping of cereal and other crop genomes. The site provides software tools for use by those working on genome mapping, and access to an array of databases that will be of interest to all members of the plant genomics research community, using several ACeDB interfaces. All screen views from the website are reproduced with the kind permission of Dr Sean May, Director, Nottingham Arabidopsis Stock Centre (NA...

Wixon, Jo

2000-01-01

422

Tourists' satisfaction and loyalty in the hotel business: an application to the island of São Miguel, Azores  

OpenAIRE

Given the recent competition in the hotel business and the constant search for satisfaction and loyalty of the guests, the objective of this study is to understand tourists’ perceptions of service quality offered at the hotels in São Miguel, and the factors contributing to their satisfaction and loyalty. Based on a reference model taken from literature on satisfaction and loyalty, na exploratory research of national and international tourists who stayed at the hotels of São Miguel was mad...

Couto, Joa?o Pedro Almeida; Batista, Maria Da Grac?a Ca?mara; Botelho, Diana Rocha

2011-01-01

423

The Impact of Accounting Information System in Planning, Controlling and Decision-Making Processes in Jodhpur Hotels  

OpenAIRE

The study aims to identify the reality of accounting information systems in four and five-star hotels in terms of planning, controlling and decision making. The descriptive analytical method has been used through data collection by means of a questionnaire distributed to various hotel accountants. After the statistical analysis of the questionnaire, appeared several key findings most important of which are that hotels in Jodhpur didn't use the methods of accounting information system...

Alrabei, Ali M.; Omar Abdalla Jawabreh

2012-01-01

424

A STUDY OF CUSTOMER RETENTION ACTIVITIES ASSOCIATED WITH SERVICE FAILURE MANAGEMENT AND SERVICE RECOVERY IN THE HOTEL INDUSTRY  

OpenAIRE

This paper recommends a number of actions that hotel managers can take to avoid service failure and improve service recovery. Such actions could help out a hotel in finding where it is lacking and where to improve its performance in these areas. These actions could give direction to managers who are dealing with the day- to-day operations of a hotel. They can help to avoid service failures in the first place and secondly to give strategies for service recovery if failures ...

Ritesh Bansal

2014-01-01

425

Towards effective hospitality management: a proposed methodology aimed at improving the process of strategy implementation within the Irish hotel sector  

OpenAIRE

This study explores the field of strategic management and in particular, strategy implementation. The central aim of this study is to develop a methodology to both improve and manage the process of strategy implementation within the Irish hotel sector. This study reveals the positive contribution that an integrated strategic management process can make to the effective management of a hotel organisation. This study argues that the management of hotel organisations is similar to the manage...

O Connor, Colin

1997-01-01

426

An Application of Univariate Statistics to Hotelling's T2  

Directory of Open Access Journals (Sweden)

Full Text Available Problem statement: Hotelling's T2 statistic has been well documented in the existing literature and exact as well as asymptotic results have been obtained. In the present article, we focus on an important particular case of T2 and we note that, there is no clear way to show, how univariate results, used in the theory of Student?s t statistic, could be used to derive corresponding multivariate ones, for T2. Therefore, our goal is to find an alternative method, which would be more useful than the usual one, in order to generalize directly univariate theory. Approach: At first, we used some matrix tools in order to obtain an equivalent algebraic form for T2 and, then, we applied some univariate results concerning distributions which arise from the normal distribution. Results: We found an algebraic representation of T2, which can be conceived as the natural extension of some results appearing in the literature and, we used our findings to show how standard univariate techniques can be applied in order to derive the exact and limiting distributions of T2. Conclusion: Using the proposed representation of T2 gives a better insight on the generalization of univariate results to multivariate analyses and indicates, at the same time, an alternative way to prove typical multivariate results. Furthermore, it allows for usual theoretical calculations to simplify.

Dr. A. Polymenis

2011-01-01

427

Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: According to this analysis, IT applications were not used merely to replace the paper work and the traditional manual system but also to improve customer service and enhance management power. The results emphasize that the growing of online distribution channels have affected the ability of hotels to support employees, enhance the quality of service, improve communication and efficiencies, gain competitive advantage, maintain relationship with customers and increase profitability.Research limitations: Most of the findings in this study are based upon the data and interviews gathered by other fellow researchers. There is no testing for accuracy of these findings. The surveys and interviews used for this analysis were performed on selected hotel (rated three stars and above in selected locations, which are not inclusive of all the hotels in one particular country; therefore the results may not be extensively applicable. In some of interviews there isn’t clear cut differentiate between online distribution channels and travel agents that makes hard to bring out clear results from them.Originality/value: This research attempts to contribute to the knowledge of hotel owners and managers in relation to the decision-making processes for the implementation of IT infrastructures such as “online distribution channels” in the context of hotel industry and facilitate hoteliers to incorporate IT into their efforts to remain competitive in the industry.

Mehdy FARZANEH

2011-06-01

428

HRD practices in the classified hotels in Orissa: a study of employee perceptions  

Directory of Open Access Journals (Sweden)

Full Text Available In the present paper, an attempt has been made to measure the employees’ perception of some of the human resource development (HRD practices prevailing in the classified hotels in Orissa. Orissa is a state in the eastern India which has been heavily concentrating its developmental efforts at the tourism industry in general and the hotel sector in particular since the early 80’s. However, the results do not substantiate the quantum of efforts for which many reasons have been proposed. A key contention made by critics is that these efforts were lopsided in that they gave undue importance to the marketing function and totally neglected complementary aspects like HRD. Hotel sector has of late realized this as a real lacuna that needs to be corrected immediately. Most classified hotels have been quick to set up active HRD wings to look into vital HRD practices such as manpower planning, training and competency development, performance appraisal, career planning, compensation packages, employee relationship management, and so on. Utmost stress has been given to employee training and development programs as part of their HRD policy by most star hotels. Yet, it has been observed by many that a vast majority of the employees are not found to be serious about the HRD initiatives, especially the various professional training options aimed at them. The present study rejects this observation and reveals that hotel employees do appreciate the fact that there is a positive association between professional training and their chances of promotion. They also understand that their professional training can help promote the organizational effectiveness as well. However, this understanding is proven to be stronger in the case of employees working in the higher star category hotels than those working in the lower star category hotels. But, no significant relationship existed between the level of professional training undergone by an employee and his or her perception about the benefits of professional training. In addition to these findings, the study presents a compendium of expert voices on HRD in tourism and attempts to offer some vital remedial measures for the effective implementation of HRD practices in the hotel sector. The authors present these matters only after providing a rich contextual familiarity about HRD practices in tourism as practiced in Orissa is an added benefit for the discerning readers

Kumar Swain, Sampad

2007-01-01

429

Spatio-temporal Hotelling observer for signal detection from image sequences.  

Science.gov (United States)

Detection of signals in noisy images is necessary in many applications, including astronomy and medical imaging. The optimal linear observer for performing a detection task, called the Hotelling observer in the medical literature, can be regarded as a generalization of the familiar prewhitening matched filter. Performance on the detection task is limited by randomness in the image data, which stems from randomness in the object, randomness in the imaging system, and randomness in the detector outputs due to photon and readout noise, and the Hotelling observer accounts for all of these effects in an optimal way. If multiple temporal frames of images are acquired, the resulting data set is a spatio-temporal random process, and the Hotelling observer becomes a spatio-temporal linear operator. This paper discusses the theory of the spatio-temporal Hotelling observer and estimation of the required spatio-temporal covariance matrices. It also presents a parallel implementation of the observer on a cluster of Sony PLAYSTATION 3 gaming consoles. As an example, we consider the use of the spatio-temporal Hotelling observer for exoplanet detection. PMID:19550494

Caucci, Luca; Barrett, Harrison H; Rodriguez, Jeffrey J

2009-06-22

430

The Relationship between Corporate Social Responsibility toward the Employees and Hotel Industry Performance in Jordan  

Directory of Open Access Journals (Sweden)

Full Text Available Corporate Social Responsibility (CSR has a positive relationship with businesses performance especially with services companies like Hotels, Hospitals and Universities. The growing concentration to Corporate Social Responsibility is based on its capability to authority company performance. The Corporate Social Responsibility movement is distribution over the world and in the current years a large number of methods and frameworks have been developed, the majority being developed in the West. The present research focuses on the relationship between Corporate Social responsibility and Jordanian Industry Hotels performance. Methodology: A questionnaire was distributed to 100 employees in a hotels of Marriott and Movenpick where operated in Jordan Amman, Aqaba over a month in 2014, with results from Likert scales analyzed using descriptive analysis, means and SDs to tabulate and analyzed. Results: Analysis of 83 suitable responses among the hotels employees found a significant relationship between CSR and hotels performance at the two Hypotheses. Recommendations: Improve employee overall wages packages for employees which is based on productivity rewards. And ensure there is an equally opportunities between the employees in terms of Training.

Marzouq Ayed Al Qeed

2014-12-01

431

Paths to Knowledge Management in Small and Medium-Sized Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper is to investigate what path options can facilitate small and medium-sized hotels’ knowledge management? And how the options are realised by them? In order to answer these questions, this study undertook an empirical investigation into the current status and practice of knowledge management in small and medium-sized hotels. The empirical investigation was performed through thirteen face-to-face in-depth interviews with owners and managers in small and medium-sized hotels. While the interview method is selected so as to answer the questions, secondary data are utilised to support this study such as in defining the research questions and informing the study findings. This study observed that there were four broad approaches to the way in which hotels put their paths to knowledge management. Each type of the paths is named as: Match, Combination, Divergence, and Specialisation. As arguably, knowledge management is both part of the cost of doing business and the most likely source of competitive advantage, it is as important to the sole operator as to the large corporation. By understanding the different options, hotels will be able to make better decisions in the choice of their suitable paths to knowledge management.

Mik Kim

2014-09-01

432

ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA  

Directory of Open Access Journals (Sweden)

Full Text Available Senior market is one of the most prospective segments to be targeted for hospitality industry, including hotel business in Indonesia. This research aims to examine senior guest satisfaction toward service quality of four and five star hotels in Surabaya. Employing derived satisfaction method, guest satisfaction is measured by comparing guests' expectation with the perception. Five variables of service quality are used to measure the service provided, namely reliability, responsiveness, assurance, empathy and tangibles. The result shows that there is a gap between senior market's expectation and perception, in which the expectation is above the perception. Thus, it can be concluded that respondents have not satisfied yet with the quality of service delivered. Abstract in Bahasa Indonesia : Senior market merupakan salah satu pasar yang cukup menjanjikan bagi bisnis jasa, termasuk bagi bisnis jasa hotel di Indonesia. Penelitian ini bertujuan mengukur kepuasan tamu lanjut usia yang menginap di hotel bintang 4 dan 5 di Surabaya. Kepuasan diukur menggunakan metode derived satisfaction dengan cara membandingkan harapan dan persepsi senior market terhadap kualitas layanan. Kualitas layanan didasarkan pada lima variabel, yaitu keterandalan, kecepatanggapan, jaminan, empati, dan fasilitas fisik. Hasil penelitian menunjukkan bahwa terdapat gap antara harapan dan persepsi, dimana harapan lebih besar daripada persepsi, sehingga dapat disimpulkan bahwa responden belum puas dengan seluruh atribut layanan yang disediakan. Kata kunci: harapan, persepsi, kepuasan, senior market, kualitas layanan, hotel, Surabaya.

Maria Tampubolon

2007-01-01

433

Küçük Otel ??letmeleri ve Çevre Yönetimi (Small Hotel Enterprises and Environmental Management  

Directory of Open Access Journals (Sweden)

Full Text Available Small Hotel Enterprises and Environmental ManagementBasics of the study: Accommodation establishments pollute the environment in several ways. While larger hotel establishments have resources and skills to improve their environmental management ability, small hotels are deprived of such tools. Small and medium sized hotel enterprises (SMHEs constitute 95 percent of Turkish accommodation sector. For this reason environmental management efforts should concentrate on SMHEs.Aim of the study: The aim of the study is to reveal and discuss the dimensions of environmental management in SMHEs by the use of previous research findings.Data resources: The resource data is composed of the previous research conducted on hotel business and environmental management. Although the use of secondary data seems to be the limitation of this research, this method doesn’t diminish the importance of the study.Discussions and Conclusions: In the study, new perspectives were discussed about the capabilities of SMHEs in terms of waste reduction, re-use and recycling. Increased awareness and fundamental changes in perceptions and attitudes toward environmental management of SMHEs is urgently needed. This change should be created by the contribution and collaboration of public and private sectors, local authorities, the society and the educational institutions.

Murat Emeksiz

2007-12-01

434

Application of Biometric Security in Agent based Hotel Booking System - Android Environment  

Directory of Open Access Journals (Sweden)

Full Text Available Abstract — The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Booking of hotels is secured by the standard Secure Sockets Layer (SSL to confirm the identity of a website or server, encrypt data during transmission, and ensure the integrity of transmitted data. Even with this in place, hackers have broken the Secure Sockets Layer (SSL by targeting weaknesses in the MD5 algorithm.Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. So taking the weakness in the current agent based system, smart software agents been developed that overcomes the weakness in the previous system In addition to smart agent based system been developed and published elsewhere, we here propose to extend the system with the booking capability that allows the user to book a hotel of choice where the authenticity of the client may be determined securely using biometric security and information transmitted using Secure Sockets Layer (SSL (Server-Gated Cryptography (SGC on the internet which is novel and unique. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

Wayne Lawrence

2012-07-01

435

Benchmarking and Quality of Small Hotels in Croatia: An Explorative Study = Primerjalno presojanje kakovosti majhnih hotelov na Hrvaškem  

Directory of Open Access Journals (Sweden)

Full Text Available Benchmarking and Quality of Small Hotels in Croatia: An Explorative StudyAbstract: This work explores the co-dependency of benchmarking and quality based on numerous interviews with 60 managers of small hotels in Croatia. The aim of this research is to state different ways and possibilities of using the benchmarking method as one of the modern, efficient methods which provide opportunities for adapting to the changes and needs of the modern market. In its first part, the research covers comparison of business standards of small hotels in Croatia and small and medium hotels in the European Union. The second part refers to positioning the role of quality in business of small hotels within the context of ‘strategy of quality’ implementation, certificate of quality possession and measurement of the influence of quality on competitive advantages increase in small hotels in Croatia. The research has shown that management of small hotels rarely applies the comparison of business success regarding domestic and foreign competitors, and therefore fails to understand that this is the way to improve one’s business. The reasons for this could be found in the fact that our country has still not accepted the standard methodology of recording and analysing business results and management of results in the hotel industry (USALI, although it has been accepted in most developed countries of the world. Although quality has been stated as the basic strategic aim of small hotels’ management, the research showed that the present ‘declarative’ level should be lifted to the highest possible level in reality. At the end, the thesis of strong influence of quality on competitive advantages increase in small hotels in Croatia has been proved by using simple and multivariate regression analysis. The facts and propositions of implementation measures of benchmarking and quality of hotel management with the aim of achieving a competitive advantages increase have also been stated.

Ines Milohnic

2007-03-01

436

A local heat distribution system with wood chips in a hotel. 40 % saving with climate-neutral heating; Ein Hackschnitzel-Nahwaermenetz im Hotel. 40 % Ersparnis durch klimaneutrales Heizen  

Energy Technology Data Exchange (ETDEWEB)

The inn 'Roessl'- a standard hotel in the nature park South Schwarzwald - needs much warmth for the long winter season and its wellness area. During the last extension of the hotel, several buildings were combined to an own local heat distribution system. Heating plant room and fuel storages are built in an underground finished unit container.

Koenig, Klaus W.

2011-07-01

437

Role of Online Reviews in Hotel Reservations Intention Based on Social Media  

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Full Text Available Social media are playing an increasingly important role as information sources for travelers and online reviews reconstruct the decision-making of purchase. The goal of this study is to investigate the influence extent of online reviews on consumer’s hotel reservation intention. Based on the data analysis from the online comments, the measurable conceptual model of online comment which affecting the consumer’s hotel reservation intention is built up, the five observed variables and the relevant suppose have been put forward. The model is evaluated according to a national survey of potential consumers. All data have been analyzed with the Structural Equation Model (SEM. The results show that all variables except comment source significantly affected tourists’ hotel reservation intention. It also puts forward a reference case for the tourism company and its websites on improving online reservation service quality to meet customer’s satisfaction.

Zhuling Zhong

2014-01-01

438

The impact of gasoline price fluctuations on lodging demand for US brand hotels  

Energy Technology Data Exchange (ETDEWEB)

Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline prices and demand for certain lodging products, controlling for economic factors (i.e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literature on gasoline price elasticities, consumer demographics and lodging demand, a set of hypotheses were devised to test the relationship between gasoline prices and lodging demand for specific hotel locations and price segments. Using fixed effects models, the results reveal that lodging demand decreases as gasoline prices rise in all segments except upper-upscale and all locations except urban areas. Hotels in midscale without food and beverage and economy market segments, in resort, suburban and highway locations, exhibit the greatest association between gasoline price shifts and demand. Implications of these findings are discussed for both hospitality research and practice. (Author)

Walsh, Kate; Enz, Cathy A.; Canina, Linda [Cornell Univ., School of Hotel Administration, Ithaca, NY (United States)

2004-12-01

439

The impact of gasoline price fluctuations on lodging demand for US brand hotels  

International Nuclear Information System (INIS)

Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline prices and demand for certain lodging products, controlling for economic factors (i.e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literature on gasoline price elasticities, consumer demographics and lodging demand, a set of hypotheses were devised to test the relationship between gasoline prices and lodging demand for specific hotel locations and price segments. Using fixed effects models, the results reveal that lodging demand decreases as gasoline prices rise in all segments except upper-upscale and all locations except urban areas. Hotels in midscale without food and beverage and economy market segments, in resort, suburban and highway locations, exhibit the greatest association between gasoline price shifts and demand. Implications of these findings are discussed for both hospitality research and practice. (Author)

440

A Case Study on the Business Performance Management of Hilton Hotels Corporation  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this article is to provide organizations with an understanding about BPM and its potential value in China hotel industry, the paper make a study this objective in the following parts. In order to research on the business performance management is the transnational corporations in the process of the international development. Firstly, this report introduces transnational corporations, and performance management of multinational corporations. Secondly, it forms in different periods and their characteristics in business, aiming to explore and analyze the findings and examines the impacts of the performance management on management practices and employees preferred management style in Hilton Hotels Corp. Finally, the author gives some advices on an appropriate performance management style of Hotels Corp in China, on the basis of the findings of the survey. Meanwhile, it also points out the limitations of this research.

Ying-Chang Chen

2011-03-01

441

THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH  

Directory of Open Access Journals (Sweden)

Full Text Available In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. We discuss some aspects about the frequency of human resource quality dimension in the quality measurement models and then we detail its dimensions. The three dimensions presented in this article are: “competence”, “physical appearance” and “behaviour and attitude”. For “behaviour and attitude” subdimension we identified some patterns in measuring studies and it looks like responsiveness, friendliness, empathy and service personalisation are the most used terms.Even though these dimensions were the results of literature review and are not empirical validated, we consider being helpful for future research in the field.

Aru?tei Carmen Claudia

2013-04-01

442

Energetic audit at the Hotel Punta Leona and solutions to reduce the spend in electricity  

International Nuclear Information System (INIS)

An energy audit is realized at the Hotel Punta Leona to determine the solutions in the reducing of the spend in electricity. The energy conservation opportunities are pointed in the rooms of Selvamar, Torremar, Arenas and Chalets. A system that stores, warms and distributes is identified in a optimal area to take advantage the solar energy. A storage system and food refrigeration are designed in the Restaurante Carabelas. Electricity consumption in different areas of the hotel and spend of potency of the household appliances of the rooms selected were measured with high technology equipment. Thermals leakages are analyzed by an infrared camera. The solar incidence taken advantage in the hotel facilities is determined. Topics such as energy audit, heat transfer, the sun and refrigeration systems are developed. Recommendations to reduce the electricity consumption in the areas studied are mentioned. An economic analysis is developed to justify the replacement of some equipment and the project profitability

443

Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments  

Directory of Open Access Journals (Sweden)

Full Text Available Service quality has been an important subject of research involving food and beverage (F&B departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This paper discusses famous models, and explains Parasuraman’sdimensional framework of service quality management in the area of F&B and its application to the hotelindustry. The conceptual paper suggests application of the dimensional model in the F&B department andencourages hotels to improve its management to better satisfy their guests.

Ala`a Nimer Abukhalifeh

2012-07-01

444

Women in the Hotel Industry: What’s missing from this Picture?  

Directory of Open Access Journals (Sweden)

Full Text Available The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explicitly reinforced by organizational policy, gender inequity remains embedded in cultural traditions, with women typically relegated to service roles. Meanwhile, female managers are often valued for their "soft" skills and democratic management styles. Gender composition of the hotel workforce is analyzed, and the directions for future investigation in the area are suggested.

Mousa Masadeh

2013-01-01

445

A gastroenteritis outbreak due to norovirus associated with a Colorado hotel.  

Science.gov (United States)

Describing the system components of norovirus outbreaks is important in understanding how to prevent future outbreaks. Investigation of these components includes environmental, epidemiologic, and laboratory perspectives. This study describes how an investigation from these three perspectives was conducted and the significance of each component in understanding norovirus outbreaks. On May 23, 2000, members of a professional group attending two meetings at a local hotel in Englewood, Colorado, began to complain of gastrointestinal illness. Sixty-nine illnesses were reported among 133 attendees. Eight hotel employees also complained of illness. Staff from the Tri-County Health Department and the Centers for Disease Control and Prevention investigated the outbreak. Three stool specimens collected from ill attendees contained norovirus. While the epidemiologic component did not identify a specific vehicle of transmission, the environmental investigation revealed food-handling practices, food handler perceptions, and hotel policies that may have contributed to disease transmission. PMID:14679720

Dippold, Laura; Lee, Robin; Selman, Carol; Monroe, Steve; Henry, Chuck

2003-12-01

446

The Use of Information and Communication Technologies (ICT in Front Office Operations of Chain Hotels in Ghana  

Directory of Open Access Journals (Sweden)

Full Text Available The proliferation of Information and Communication Technologies (ICT coupled with sophisticated network protocols have unveiled new avenues for enterprises and organizations and the hospitality industries cannot be left out. Technology-based systems stand in a pivotal position to offer better service to the populace. Hospitality industries such as hotels can take advantage of the pervasiveness of ICT vis-à-vis technology-based systems to advance some of their operations. This paper seeks to assess the use of Information and Communication Technologies (ICT in a front office operation of chain hotels in Ghana. The paper determines the extent of the use of information technology in a front office operation of chain hotels in Ghana. The paper continues to assess the effect of the use of information technology in the front office operation of chain hotels in Ghana, thus if the use of ICT has any effect on chain hotels’ front office operations. The paper further makes recommendations to chain hotel operators and the Ghana Tourist Authority (GTA and policy makers on the use of information and communications technology in front office operation in chain hotels. Three chain hotels in Ghana were assessed

Albert Kwansah Ansah

2012-03-01

447

Meeting Competence Needs in the Hotel and Catering Industry Now and in the Future. Research Report 1992.  

Science.gov (United States)

The hotel and catering industry in the United Kingdom is estimated to have employed 2,392,000 people in 1990--about 9 percent of the total work force in employment in the country. These figures came from a major study into the skills needs of the hotel and catering industry in relation to the current provision of vocational education. Data are…

Walker, Anne, Ed.; Hayter, Roy, Ed.

448

Optimum contracted-for water supply for hotels in arid coastal regions.  

Science.gov (United States)

Hotels in arid coastal areas use mainly desalinated water for their domestic water demands, and treated wastewater for irrigating green areas. Private water companies supply these hotels with their domestic water needs. There is normally a contractual agreement stating a minimum requirement that has to be supplied by the water company and that the hotel management has to pay for regardless of its actual consumption ("contracted-for water supply"). This paper describes a model to determine what value a hotel should choose for its contracted-for water supply in order to minimize its total annual water costs. An example from an arid coastal tourism-dominated city is presented: Sharm El Sheikh, Egypt.The managers of hotels with expected high occupancy rates (74% and above) can contract for more than 80%. On the other hand, hotels with expected lower occupancy rates (60% and less) can contract for less than 70% of the peak daily domestic water demand. With a green area ratio of 40 m(2)/room or less, an on-site wastewater treatment plant can satisfy the required irrigation demand for an occupancy rate as low as 42%. Increasing the ratio of green irrigated area to 100 m(2)/room does not affect the contracted-for water supply at occupancy rates above 72%; at lower occupancy rates, however, on-site treated wastewater is insufficient for irrigating the green areas. Increasing the green irrigated area to 120 m(2)/room increases the need for additional water, either from externally sourced treated wastewater or potable water. The cost of the former is much lower than the latter (0.58 versus 1.52 to 2.14 US$/m(3) in the case study area). PMID:19403967

Lamei, A; von Münch, E; van der Zaag, P; Imam, E

2009-01-01

449

Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca.  

Science.gov (United States)

While it is true that tourism is one of the main driving forces behind economic growth in several world regions, it is also true that tourism can have serious negative environmental impacts, especially with regard to water resources. The tourist water demand can generate big problems of sustainability, mainly in those regions where water is scarce, as occurs in most coastal and small island destinations where a large part of world tourism is concentrated. Given the shortage of literature on the subject, further research into the tourist water demand is required, with particular attention to the hotel sector, since hotels are the most popular option for tourists, displaying higher levels of water consumption. The main purpose of this study is to develop a model to analyse hotel water consumption at a mature sun and sand destination with a strong seasonal pattern and scarcity of water; characteristics shared by some of the world's main tourist destinations. Our model includes a set of different hotel variables associated with physical, seasonal and management-related factors and it improves on the capacity to explain water consumption at such destinations. Following a hierarchical regression methodology, the model is empirically tested through a survey distributed to managers of a representative sample of hotels on the island of Mallorca. From the obtained results, interesting recommendations can be made for both hotel managers and policy makers. Among these, it should be highlighted that the strategic move contemplated by many mature destinations towards a higher quality, low-season model could have significant negative effects in terms of the sustainability of water resources. Our results also conclude that managerial decisions, like the system of accommodation that is offered (i.e. the proliferation of the "all-inclusive" formula, both at mature and new destinations), could give rise to the same negative effect. Development of water saving initiatives (usually introduced in response to demand-based factors), also reveals significant effects over water consumption. Finally, other key factor in explaining hotel water consumption is the management system under which the hotel is run. PMID:21696882

Deyà Tortella, Bartolomé; Tirado, Dolores

2011-10-01

450

Estimación de cargas térmicas de climatización de hoteles mediante simulación y redes neuronales artificiales  

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Full Text Available In the present work it is made an estimation of the cooling load of a hotel by using thermal simulation, forseveral occupancy levels and weather conditions.With the results of the thermal simulation an Artificial Neural Network is designed and a neural model isdeveloped, which relate the cooling load of the air conditioning system with the daily maximum andminimum outside temperatures for various occupation levels of the hotel, allowing to carry out differentoccupational strategies and predict the energy consumption of the air conditioning system in a quick and precise way.

Sergio Montelier;et al.

2010-11-01

451

CHALLENGE SENAC: STUDENTS IN COMMAND; LEARNING SIGNIFICANCE STRATEGY FOR HOTEL MANAGEMENT PROGRAM TRAINING  

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Full Text Available This article will introduce the course Desafio Senac: alunos no comando (Challenge Senac: students in command, an innovative practice in Brasil at Senac São Paulo Hotel Management Programs, where the students commands the training hotel for a weekend. During this presentation, enhance the significance of this kind strategy for learning, relating with Ausubel theory and the three learning lines process from Senac São Paulo. It is intended to present that this activity is an active methodology, where the students are the protagonist and the teachers and professionals the mediator during the situations the students will have during this process.

Camila Fernanda Barboza e Moraes

2013-06-01

452

Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72 respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what are the financial source preferences of hotel and lodging SME’s in Eldoret municipality for financing initial investments, financing ongoing operations and financing future investment, What is the relationship between financial source preference and size of hotel and lodging SME’s in Eldoret municipality. Based on the findings, the study established that relationship between firm size and capital structure choice among hotel and lodging SME’s in Eldoret municipality considering self financing as the most preferred source of financing during the initial stages of their operation. Bank credit was most preferred for ongoing operations followed by retained earnings and share capital respectively. Future financing of the firm in hotel and lodging sector favored use of internal sources followed by use of debt. The chi- square test showed that there was no statistical significance in linking firm size and financing initial investments by internal sources, debt and common stock. The researcher concluded that there was a relationship between firm size and capital structure preference. There was hierarchical preference for internal sources, debt and common stock issues. The firms in hotel and lodging sector preferred a mix in equal proportions of short term and long term debt to finance its operations. The researcher drew the following recommendations. First, hotel and lodging operators and entrepreneurs should consider internal financing during the initial and final stages of operations and prefer debt as a second alternative in financing ongoing operations. Second, the government through the tourism board and other donor agencies should consider providing incentives to small and medium enterprises by reducing lending interest rates and increase repayment window period.

Lewis Wakoli Wachilonga

2013-08-01

453

Outbreaks of infectious intestinal disease associated with person to person spread in hotels and restaurants.  

LENUS (Irish Health Repository)

Twenty-eight outbreaks of infectious intestinal disease, reported as being transmitted mainly by the person to person route, were identified in association with retail catering premises, such as hotels, restaurants, and public houses, in England and Wales between 1992 and 1994. Five thousand and forty-eight people were at risk in these outbreaks and 1234 were affected. Most of the outbreaks (over 90%) occurred in hotels. Small round structured viruses were the most commonly detected pathogens. Diarrhoea and vomiting were common symptoms and most of the outbreaks occurred in the summer months. Control measures to contain infectious individuals and improved hygiene measures are necessary to contain such outbreaks.

McDonnell, R J

1995-09-15

454

FILOSOFÍA, IDENTIFICACIÓN Y RACIONALIZACIÓN DE ALARMAS EN SCADA APLICADO A LA DOMÓTICA DE UN HOTEL  

Directory of Open Access Journals (Sweden)

Full Text Available La Domótica, aplicada a inmuebles como los hoteles, es una disciplina que se pone en práctica cada día más en las sociedades actuales, para mejorar los servicios de gestión energética, seguridad, bienestar y comunicación en las instalaciones hoteleras. El uso de los Sistemas de control de supervisión y adquisición de datos, SCADA, es uno de los pilares fundamentales para la aplicación de las técnicas modernas de automatización en el área de los edificios inteligentes. Una de las principales funcionalidades que debe brindar un SCADA es el sistema de alarmas. El presente trabajo propone la filosofía, identificación y racionalización de alarmas para un SCADA, aplicado a la domótica en un hotel.

Gabriel Escalona-Franco

2011-01-01

455

EFFECTS OF CUSTOMER ORIENTATION, LEARNING ORIENTATION AND INNOVATIVENESS ON HOTEL PERFORMANCE - EVIDENCE FROM CLUJ COUNTY  

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Full Text Available This paper seeks to relate a strategy of diversification to inovativeness and to the performance of a hotel. Due to the more increased competition within the area of tourism e.g. hotel sector, the need of analyzing the variables mentioned in the title of the paper has become more and more obvious. The first part of the article regards the literature review for the three variables and thus, like an outcome four hypotheses are stated. The second part consists of developing findings for the studied region of Cluj County based on the presented research methodology. The results show that hotel performance is influenced by customer orientation and hotel innovativeness, while the latest one is associated in a positive manner with learning orientation. The three chosen variables could be considered real driven forces for competitiveness in the hotel sector. Thus, any management team should be aware of the results of this study and should create an appropriate environment within the organization able to sustain an expected performance level by focusing on the mentioned variables. Making a deeper analysis about the performance indicators, the results demonstrate the actual development stage of the hotel sector for Cluj County: above the national average, but with potential of growing, mainly from the perspective of efficiency. At this point, management should be aware about how significant could be innovativeness and learning orientation for creating or improving services and delivering processes. In the hotel sector it is very obvious that due to the increased role of employee the awareness is more valuable than in other sectors. Due to the most relevant market segment e.g. business tourism, the studied county is customer oriented and has a good mean value for sales goal achievement, also. In order to improve the profit goal achievement value, innovativeness and learning orientation have to be considered powerful instruments for management team. Taking into consideration the potential of growth in the Romanian hotel sector, we consider that the three chosen variables - customer orientation, learning orientation and innovativeness, should be further analyzed in respect with other performance indicators. Thus, we consider the study being valuable and relevant because it can be expanded not only to other regions - which gives it practical value, but also by including other performance indicators - for academic value.

Stegerean Roxana

2013-07-01

456

A Study of the Renewal Cycle of Hotel Building Elements in Malaysia  

OpenAIRE

Penang is the main tourism island which appeals an increasing number of travellers each year. Therefore, the hotels in Penang play a crucial role in the field of Penang tourism. However, recently some problems with the Penang hotels have been brought to light frequently by travellers including domestic and foreign tourists. The reason for this may be due to irregular maintenance as well as the fact that the renewal of the building elements may not have been duly carried out. In light of that,...

Zhen Wei; Tabassi Amin Akhavan

2014-01-01

457

Funding Decommissioning - UK Experience  

International Nuclear Information System (INIS)

'Funding' started with CEGB and SSEB (state-owned electric utilities) in 1976 using the internal un-segregated fund route (i.e unfunded). This continued until privatisation of electricity industry (excluding nuclear) in 1990. Assets bought with the internal un-segregated fund were mostly transferred into non-nuclear private utilities. New state-owned Nuclear Electric (England and Wales) was given a 'Fossil Fuel Levy', a consumer charge of 10% on retail bills, amounting to c. BP 1 bn. annually. This allowed Nuclear Electric to trade legally (A reserve of BP 2.5 bn. was available from Government if company ran out of money). By 1996 the newer nuclear stations (AGRS plus PWR) were privatised as British Energy. British Energy started an external segregated fund, the Nuclear Decommissioning Fund, with a starting endowment of c. BP 225 m. - and BE made annual contributions of British Pound 16 m. into the Fund. Assumptions were that BE had 70 to accumulate cash and could get a 3.5% average annual real return. Older stations (Magnox) were left in private sector and went to BNFL in 1997. Magnox inherited the surplus cash in BE - mostly unspent Fossil Fuel Levy receipts - of c. BP 2.6 bn. Government gave an 'Undertaking' to pay BP 3.8 bn. (escalating at 4.5% real annually) for Magnox liabilities, should Magnox Electric run out of cash. BNFL inherited the BP 2.6 bn. and by 2000 had a 'Nuclear Liabilities Investment Portfolio' of c. BP 4 bn. This was a quasi-segregated internal fund for liabilities in general. [Note: overall UK nuclear liabilities in civilian sector were running at c. BP 48 bn. by now]. BE started profitable and paid BP 100 m. annually in dividends to private investors for several years. BE ran into severe financial problems after 2001 and Government organised restructuring aid, now approved by European Commission. Terms include: - BE now to contribute BP 20 m. a year into an expanded Nuclear Liabilities Fund; - A bond issue of BP 275 m. to go to Fund; - 65% of all BE free cash flow to go to the Fund; - Government would pay for all Stage 1/2/3 decommissioning expenses that BE could not meet. BE is still a private company in a formal sense but the UK Office of National Statistics classifies it as a public sector company, because it regards control (not ownership) as in State hands. Government is now setting up the Nuclear Decommissioning Authority (NDA) to manage all public sector liabilities. Intention was to have a 'segregated account' to help give assurance that funding would be long-term and reliable. First draft Annual Plan does not mention segregation or any funding commitment beyond the first year (2005/6). The BNFL NLIP will presumably go to the Treasury. NLIP will presumably go to the Treasury. In conclusion, it is clean that the decommissioning funding system has been short term and has relied mainly on Government. Some consumer contributions have been made, but now that nuclear power competes in a private market place and is relatively expensive, there is no guarantee that consumers/polluters will pay for a significant proportion of decommissioning costs

458

CUSTOMER RELATIONSHIP MANAGEMENT ( CRM) IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE  

OpenAIRE

Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CR...

Abdul Alem Mohammed; Basri Rashid

2012-01-01

459

Factores determinantes del nivel de compromiso medioambiental voluntario adquirido por los hoteles cotizados europeos / Determinants of voluntary environmental commitment acquired by European listed hotels  

Scientific Electronic Library Online (English)

Full Text Available Ante las importantes presiones que la actividad hotelera ejerce sobre el medioambiente, la ausencia de regulación de las actuaciones responsables y la escasez de investigaciones al respecto aparece la imperiosa necesidad de aportar luz en este sentido. Por ello, en este trabajo se analiza el comprom [...] iso medioambiental corporativo de los hoteles cotizados europeos; se utiliza como metodología el análisis de contenidos y se detectan los factores determinantes de las actuaciones responsables con el medioambiente con el propósito de contribuir a la construcción de un marco de referencia objetivo de medida de los avances en sostenibilidad de la actividad turística. Además, se contribuye al "argumento comercial" analizando la relación existente entre la rentabilidad empresarial y el desempeño medioambiental. Los resultados muestran que la mayoría de los hoteles analizados carece de política de protección medioambiental; asimismo, el tamaño, la normativa contable adoptada y la pertenencia a grupos son factores determinantes de la adopción de una postura más o menos responsable. Por otro lado, la rentabilidad empresarial resulta ser una de las ventajas de la integración de las cuestiones medioambientales en la estrategia corporativa de las empresas. Abstract in english Due to the significant pressures that hotels exert on the environment and the lack of regulation and research about it, it is necessary to provide solutions for this matter as soon as possible. That is the reason why this paper analyzes corporate environmental commitment of European listed hotels, w [...] ith the use of a content analysis methodology and by identifying the determinants of environmentally responsible actions. The purpose is to contribute to building a framework to measure the advances in sustainable tourism. Furthermore, it contributes to the "commercial argument" by means of the study of the relationship between return on investment and environmental performance. The results show that most of the hotels analyzed do not have an environmental protection policy and that the size, accounting practice and type of financial information disclosure (consolidated or unconsolidated data), influence that commitment. In addition, a higher return on investment is one of the advantages of voluntary environmental commitment.

Patricia, Milanés Montero; Esteban, Pérez Calderón; Francisco Javier, Ortega Rossell.

2012-12-01

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A Follow-Up Study of Junior College Hotel and Restaurant Education in Florida.  

Science.gov (United States)

This study examines hospitality programs from the enabling legislation in 1961, which provided for an advisory committee to the Hotel and Restaurant C