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Sample records for metropole hotel uk

  1. METROPOL

    A description is given of the computer code METROPOL. This code simulates the 3-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Preprocessing facilities for mesh generation and postprocessing facilities such as particle tracking are also discussed. (author). 18 refs.; 2 figs

  2. METROPOL

    To simulate complex 3-dimensional groundwater flow problems as well as to perform pre- and postprocessing on input and output data a software package is necessary. In recent years, RIVM has built such a set, called METROPOL, which has been applied successfully for a number of situations. This report describes this software package. The mathematical background is given in several more detailed reports. The quality of the programme is currently being studied by comparing with analytical solutions, results of other programmes and by simulation of laboratory and field experiments. (author). 26 refs.; 5 figs

  3. Hotel

    Novotný, Jakub

    2014-01-01

    Téma diplomové práce je novostavba hotelu v Horní Malé Úpě. Budova je členěna na hotelový provoz a provoz restaurace. Objekt je zasazen do mírně svažitého terénu. Stavba má tři nadzemní podlaží. Budova je navržena ze systému Porotherm a stropních konstrukcí ze železobetonových předpjatých dutinových panelů Spiroll. Konstrukce střechy je sedlová tvořena vazníky se sklonem 20 stupňů. Thesis Theme is a newly built hotel in Horni Mala Upa. The building is divided into hotel operations and rest...

  4. Hotel

    Šlosek, Jaroslav

    2014-01-01

    Cílem diplomové práce je návrh hotelu v předhůří Šumavy v obci Jelemek u Prachatic. Budova je navržena v mírném svahu, je nepodsklepena. Konstrukční systém budovy je stěnový podélný. Budova má 4 nadzemní podlaží. V přízemí je umístěná recepce hotelu,restaurace, kuchyně, kongresová hala a technické místnosti. V 2.NP a 3.NP jsou pokoje pro hosty. Ve čtvrtém patře je umístěna administrativa hotelu. The objective of the bachelor thesis is the design of the hotel in Velemek, close to the city o...

  5. Hotel

    Šťastný, Miroslav

    2013-01-01

    Cílem diplomové práce je návrh hotelu na Šumavě v obci Libínské sedlo u Prachatic. Budova je navržena ve svahu, přízemí je částečně zapuštěno do terénu. Konstrukční systém budovy je stěnový podélný. Budova má 4 nadzemní podlaží. V přízemí je umístěná recepce hotelu, restaurace, kuchyně, sociální zázemí personálu a technické místnosti. V ostatních patrech jsou pokoje pro hosty. The objective of the bachelor thesis is the design of the hotel in Libínské Sedlo, close to the city of Prachatice...

  6. Hotel

    Fianta, Martin

    2016-01-01

    Diplomová práce se zabývá návrhem hotelu na Hanáckém náměstí v Kroměříži na místě původních kasáren. Hotel je navržen ve standardu garni*** s 60-ti lůžky pro hosty a s omezenou možností stravování. Vzhledově budova navazuje na stávající budovy kasáren ohraničující náměstí. Objekt tvoří centrální část se vstupní halou a konferenční místností a dvě boční křídla se zázemím hotelu a s restaurací v prvním podlaží a s hotelovými pokoji ve druhém a třetím podlaží. Budova je v centrální části čtyřpod...

  7. Hotel

    Hořáková, Alžběta

    2016-01-01

    Předmětem této diplomové práce je zpracování projektové dokumentace pro realizaci novostavby hotelu v Moravanech u Brna. Hotel je navržen jako samostatně stojící budova o 3 nadzemních podlažích. V 1. nadzemním podlaží se nachází vstupní část, administrativní část, restaurace, její zázemí a technické zázemí hotelu. Další nadzemní podlaží slouží pro ubytování hostů. Stavba je navržena z tradičních stavebních materiálů. The topic of this Diploma thesis is the project documentation of the new ...

  8. Hotel

    Vondrák, Martin

    2015-01-01

    Diplomová práce se zabývá kompletní návrhem projektové dokumentace novostavby hotelu. Objekt je situován v centru města Brna v katastrálním území Brno – Trnitá. Hotel je navržen pro přechodné ubytování a pořádání malých konferencí. Je to nepodsklepená čtyřpodlažní budova s plochou střechou. Nosný systém objektu je tvořen monolitickým železobetonovým skeletem s lokálně podepřenou deskou. Pro výplňové zdivo obvodových konstrukcí je použito keramických tvárnic. Celý objekt je zateplen kontaktním...

  9. Hotel

    Řehoř, David

    2015-01-01

    Předmětem diplomové práce je vypracování projektové dokumentace pro novostavbu hotelu, který se nachází na okraji golfového areálu Kaskáda nedaleko Jinačovic. Jedná se o zděnou stavbu se dvěma nadzemními a jedním podzemním podlažím propojenými schodištěm, které tvoří chráněnou únikovou cestu typu A. Obvodový plášť je navržen z keramických cihel Porotherm T Profi, které jsou vyplněny minerální vatou. Hotel je rozdělen na tři dilatační celky – dvě nepodsklepená ubytovací křídla a střední podskl...

  10. Hotel

    Jakš, Ondřej

    2016-01-01

    Diplomová práce řeší návrh budovy pro dočasné ubytování - hotelu v Brně městské části Líšeň na ulici Novolíšeňská na parcele č. 5049/24. Pozemek je mírně svažitý a jeho výměra je 41 546 m2. Vnější rozměry objektu jsou 49,0 m x 28,3 m. Hotel je čtyřpodlažní se suterénem. Střecha je navržena jednoplášťová plochá. Objekt je ze zděného obousměrného konstrukčního systému z tvarovek Porotherm založených na železobetonových základových pasech. Stropy jsou tvořeny železobetonovými monolitickými deska...

  11. A Study on the Impact of Marketing Capability, Operations Capability, Environmental Capability and Diversification Strategy on the Performance of Hotel Industry in the UK

    Zhang, Yubo

    2009-01-01

    Hotel industry has been an increasingly significant service industry across the whole world. The performance measurement method is crucial for hotels’ operations. This study examines the impacts of marketing capability, operations capability, environmental capability and diversification strategy on the business performance of hotel industry in the UK. Based on the financial archival data in the database and information obtained in the firm websites from 2004 to 2007, the investigation is carr...

  12. “Older” hotel employees’ perceptions of workplace equality in the UK and Ireland

    Jenkins, Andrew Kevin

    2009-01-01

    The population of Europe is ageing. This has repercussions for the hotel industry which has traditionally relied on “younger” workers. Research has demonstrated that more people suffer from age discrimination than any other form of discrimination. Yet, despite a growth of literature concerning workplace equality for “older” people in recent years, there remains a dearth of research into workplace equality in hotels concerning “older” employees. This article attempts to address this gap in kno...

  13. Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels

    Maxwell, Gillian; Watson, Sandra

    2004-01-01

    This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

  14. HOTEL INFORMATION

    2011-01-01

    Latest Affiliate Member of Gloria Hotels & Resorts—Red Wall Garden Hotel Beijing Gloria Hotels & Resorts warmly welcomes its latest affiliate member—the Red Wall Garden Hotel Beijing, which is Gloria Hotels & Resorts’ third affiliate member property.

  15. HOTEL INFORMATION

    2011-01-01

    Sheraton Beijing Dongcheng Hotel Vincent Thong has been appointed General Manager of Sheraton Beijing Dongcheng Hotel,which is scheduled to open in mid-2011.This hotel will be the second Sheraton hotel,

  16. HOTEL INFORMATION

    2010-01-01

    China World Hotel, Beijing China World Hotel, Beijing,recently announced the appointment of Marcus Bauder asits new hotel manager. Bauder will assist the general manager with the day-to-day operations of the hotel.

  17. HOTEL INFORMATION

    2006-01-01

    In November 2005, Minzu Hotel established its own magazine, The Landscape of Business, after its full renovation. The establishment of the magazine indicated that as a first class business hotel, Minzu Hotel is seeking not only perfection in hardware but also excellence in software and business culture. Minzu Hotel has upheld the tradition of being an upscale business hotel since its inception,

  18. HOTEL INFORMATION

    2008-01-01

    Jing Guang New World Hotel To Be Re-branded As New World Hotel Beijing Managed by New World Hotel Management Ltd.,Jing Guang New World Hotel will be re-branded to New World Hotel Beijing this summer.To reinforce the corporate promotional campaign of"A New

  19. HOTEL INFORMATION

    2009-01-01

    Beijing Marriott Hotel Northeast Beijing Marriott Hotel Northeast, operated by Marriott International under a management contract with HNA Hotels & Resorts Group Co. Ltd., celebrated its grand opening on March 31.

  20. HOTEL INFORMATION

    2007-01-01

    Radisson Plaza Xing Guo Hotel Shanghai Ideally located in seven hectares of his- toric gardens in the heart of the consular dis- trict, Radisson Plaza Xing Guo Hotel is con- sidered 'a boutique garden style hotel in downtown Shanghai.'

  1. HOTEL INFORMATION

    2008-01-01

    Launch of Grand Millennium Hotel Millennium and Copthorne Hotels pic (M&C) lias added a feather to its cap and is proud to welcome its latest addition to the group with Grand Millennium Beijing, an upscale international hotel.

  2. HOTEL INFORMATION

    2010-01-01

    Red Wall Garden Hotel Red Wall Garden Hotel,which opened on July 8,is a new style boutique hotel that mixes the elegant environment of courtyard dwellings with the comfortable living experience of the West.

  3. HOTEL INFORMATION

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The loca- tion makes it a big attraction to commercial travelers and tourists.40 years later,the elegant ambience still sets Minzu apart from other newer hotel buildings in Beijing.Now the hotel has been upgraded ahead of the Beijing Olympic Games in 2008.

  4. HOTEL INFORMATION

    2006-01-01

    Days Hotel & Suites Beijing Days Hotel & Suites Beijing was honored among the "Top 100 Business Hotels/Resorts in China Favored by Business People," organized by International Business Daily. The picture shows Lu Ruining, Deputy General Manager of the hotel, gives a speech at the awards ceremony for this event.

  5. HOTEL INFORMATION

    2010-01-01

    China World Hotel Michael Liu, Deputy General Manager of China World Hotel graciously accepts a trophy after China World Hotel was honored with the Forbidden City Cup for Best Hotel in Beijing by Beijing Tourism Administration for the fourth consecutive year.

  6. HOTEL INFORMATION

    2009-01-01

    Gloria Hotels & Resorts The second Miss Gloria Ambassador Competition, organized by Gloria Hotels and Resorts, the rapidly expanding regional hotel group in China, was recently held at Gloria Plaza Hotel Suzhou. The competition has also gained great support from South Pearl Jewelry, Suzhou

  7. HOTEL INFORMATION

    2010-01-01

    Hilton Beijing Capital Airport Hotel Hilton Hotels,the brand that invented the airport hotel concept,again sets a new standard with the opening of the first-ever luxury airport hotel in China. The grand opening of the Hilton Beijing

  8. HOTEL INFORMATION

    2007-01-01

    Minzu Hotel Beijing Minzu Hotel Beijing is a four-star hotel with an international standard.Minzu Hotel was built in 1959 on the Changan Avenue in Beijing.The location makes it a big attraction to commercial travelers and tourists.40 years

  9. HOTEL INFORMATION

    2008-01-01

    The Legendale Hotel Beijing The Legendale Hotel Beijing has of-ficially opened its doors.Set to become an instant sensation, the platinum five-star hotel is the epitome of European elegance and luxury.Occupying a prime position in the heartof town, the 390-room hotel is ideally locat-ed to make the most of both old and new

  10. HOTEL INFORMATION

    2010-01-01

    Traders Hotel,Beijing MichaelLiu was recently appointed as General Manager of Traders Hotel,Beijing.Liu will lead the hotel team in ensuring that guests have a comfortable stay complemented with excellent services.Prior to moving to Traders Hotel

  11. HOTEL INFORMATION

    2008-01-01

    Beijing Soluxe Courtyard Hotel-Debut in Late June The best choice for experiencing traditional oriental culture and Chines folk custom! Beijing Soluxe Courtyard Hotel (BSCH) is managed by Soluxe Hotel Management Group. Of all the hotels featuring courtyard-house culture in Beijing, BSCH distinguishes itself as the largest and oldest one. Built

  12. HOTEL INFORMATION

    2011-01-01

    Embassy of Australia’s Trade Commissioner Visits Argyle Boutique Hotel Jane Wallis, Trade Commissioner of the Australian Embassy in China, attended the opening ceremony of the Argyle Boutique Hotel on the coast of Jinzhou,Liaoning Province. The hotel is the first marine-style boutique hotel in northeast China.

  13. HOTEL INFORMATION

    2006-01-01

    Tiantan Hotel Wang Ping has been named as assistant general manager of Tiantan Hotel. With a Master's degree, Wang has more than 20 years of experience in hotel management, having served as department manager, assistant general manager and vice general manager in various hospitality establishments. Wang published an article on hotel management and mar-

  14. HOTEL INFORMATION

    2010-01-01

    The Legendale Hotel Beijing Louka Katseli,Greek Economy Minister(left)arrived at the Legendale Hotel Beijing during a visit to the Chinese capital.Evan Pavlakis(right),General Manager of the Legendale Hotel Beijing,warmly welcomed her in the hotel lobby.

  15. HOTEL INFORMATION

    2010-01-01

    Minzu Hotel As a high-end business hotel, Minzu Hotel makes every effort to offer a casual and convenient business experience for every guest. Starting April 1, 2010, Minzu Hotel began providing free wireless Internet access services for its distinguished guests.

  16. HOTEL INFORMATION

    2009-01-01

    Minzu Hotel The Tianxia Yipin Restaurant offers royal cuisine in the Minzu Hotel. Decorated with colorful drawings, the restaurant is quiet, elegant,comfortable and full of oriental charm. The finest ingredients are used and cooked carefully

  17. HOTEL INFORMATION

    2006-01-01

    The Great Wall Sheraton Hotel Beijing On Valentine's Day, the Great Wall Sheraton Hotel Beijing will provide an ideal setting for romance to blossom. Let the pleasure begin with a lovely Be My Valentine

  18. HOTEL INFORMATION

    2009-01-01

    Minzu Hotel As the New Year approaches, Chinese restaurants at Minzu Hotel will present a Chinese New Year family feast with special gourmet options for your imperial New Year dinner. Tian Xia Yi Pin Restaurant

  19. HOTEL INFORMATION

    2008-01-01

    Minzu Hotel Thanksgiving Night Buffet Dinner The Thanksgiving Night at the Minzu Hotel cannot be missed. On November 27, our Thanksgiving Night buffet dinner will be held at the hotel’s Coffee Mill restaurant. A variety of

  20. HOTEL INFORMATION

    2007-01-01

    Langham Hotels Upgrade The Langham Hotel has received several accolades and awards recently, including being named in"Travel+ Leisure’s 500 Best Hotels in the World"and ranking among the list of"Travel+ Leisure’s 50 Best Hotels in Asia."Langham Hotels is a dynamic,modem hospitality management company which operates a number of luxury hotels and serviced apartment properties in prime loca- tions within Hong Kong and overseas. The hotel has invested$2.2 million in renovating hotel rooms.The renovation project is led by Andy Tait,a designer from the professional designing company LRF Design,with the first phase of renovationt to be finished by this October.

  1. HOTEL INFORMATION

    2009-01-01

    Shangri-La Hotel, Beijing Shangri-La Hotel, Beijing is one year older on August 22. The hotel lets its hair down this year with a generous "ageist" discount for anyone celebrating a birthday from Monday to Friday on August 1-31. Visit Cafe Cha on your big day

  2. HOTEL INFORMATION

    2007-01-01

    The Radisson SAS Hotel Beijing The Radisson SAS Hotel Beijing recently welcomed Danish Band Dodo and the Dodos. As a favorite 'home away from home' for Scandinavian visitors during their stay in Beijing, the Radisson SAS Hotel has also been playing an a

  3. HOTEL INFORMATION

    2008-01-01

    Minzu Hotel The Minzu Hotel hosted a pointing activity at the Bingzhongbu Third Kindergarten on July 30. Children from the kindergarten painted pictures of "what the Olympics meant to them. The teachers selected 100 excellent paintings, which were presented as gifts to hotel guests.

  4. HOTEL INFORMATION

    2009-01-01

    Minzu Hotel Minzu Hotel,built exclusively for the 10th anniversary of the founding of the People’s Republic of China in 1959,has now become a high-end business hotel with 516 rooms and restaurants with various

  5. HOTEL INFORMATION

    2007-01-01

    Radisson SAS Hotel Beijing Radisson SAS Hotel Beijing has been awarded the “Gold Leaf Green Hotel”title by the China Tourist Hotel Star-Rating Committee. This recognition acknowledges the hotel’s continuous efforts toward energy-efficient and envi-ronment-friendly practices.

  6. HOTEL INFORMATION

    2007-01-01

    Luxury Hotel in Manila Kingdom Hotel Investments (KHI), the leading hotel and resort investment company chaired by Saudi Prince Alwaleed bin Talal Abdulaziz Alsaud, is pleased to announce the acquisition of 7,377 square meters of prime freehold land on M

  7. HOTEL INFORMATION

    2008-01-01

    Goria Plaza Hotel Beijing Gloria Plaza Hotel Beijing was recently awarded the Most Creative Hotel Food & Beverage Service of 2007 MICE Creative Board by MICE Magazine,published by EE-Media.The Group Executive Chef (Western Cuisine) of Gloria Hotels & Resorts,Farouq Abdullah (right),received the award at a celebration dinner.Farouq,originally from Malaysia,obtained abundant experience as an executive chef in various four and five star hotels in Australia,USA,Canada,Europe and most of the South East Asian countries.

  8. HOTEL INFORMATION

    2006-01-01

    Capital Hotel Mid-Autumn Festival is a time for reunion with family and loved ones. Treat them to a special gift-Capital Hotel moon cakes. This year we present six types of moon cakes, including both traditional favorites and new specialties. Tasty delicacies in fine gift packing, Capital Hotel moon cakes are also an ideal choice for your business associates. For more information or orders, please contact us at 86-10-58159988 ext. 3401/3240.

  9. HOTEL INFORMATION

    2010-01-01

    The Westin Beijing Financial Street The Westin Beijing Financial Street won the Best Business Hotel award again this year at the Travel and Meeting Industry Awards 2010 by Travel Weekly China.This is the hotel’s fourth consecutive win of the Best Business Hotel award at the annual event.It is the first and only hotel in China to achieve this status.

  10. HOTEL INFORMATION

    2007-01-01

    Crowne Plaza City Center Changsha commenced its orientation training for its staff members on January 3. With no international hotels currently operating in Changsha, it was with great anticipation that the training program was underway. The management team,which has been in Changsha for some months,and the hotel owner representatives personally welcomed the 300 new employees.

  11. HOTEL INFORMATION

    2007-01-01

    Minzu Hotel In Tianxia Yipin restaurant in Minzu Hotel, gourmet lovers will be served with an authentic Chinese royal deer feast between January and March. The wide array of savory deer meat dishes will give you a memorable, unique dining experience. Lun

  12. HOTEL INFORMATION

    2009-01-01

    Ibis Ibis, the international economy hotel brand of Accor, is pleased to announce that it has received ISO 9001 certification for its head office and three hotels in China-Ibis Beijing Sanyuan, Ibis Shanghai Lianyang and Ibis Wuxi Hi-Tech, following a six-month audit and training

  13. HOTEL INFORMATION

    2008-01-01

    China World Hotel Beijing The U.S.-based Wine Spectator magazine’s Award of Excellence has been given to Aria at the China World Hotel Beijing’s signature modern European restaurant, for the second consecutive year. Aria is one of only eight restaurants on China’s mainland to receive the award in 2008.

  14. HOTEL INFORMATION

    2007-01-01

    InterContinental Hotels Group Following the successful charity projects throughout the year,IHG(InterContinental Hotels Group)properties in Beijing,Tianjin and Qinhuangdao have joined hands again to provide a caring hand for children’s education by organizing the"Project Hope"Charity Golf Trophy 2007.

  15. HOTEL INFORMATION

    2007-01-01

    Radisson SAS Hotel On the occasion of Canada Day on July1, the Radisson SAS Hotel joined the Canadian community in Beijing for the fes-tivities taking place on the grounds of theCanadian International School. The hotel’sculinary team baked a 2-meter-long

  16. HOTEL INFORMATION

    2008-01-01

    Crab Dinner at Yi Pin Restaurant, Minzu Hotel In the golden autumn of October, the Yi Pin Restaurant at Minzu Hotel will offer grand crab dinners. Indulge yourself at the Yi Pin Restaurant,where the master chef has a unique approach to preparing luscious hairy

  17. HOTEL INFORMATION

    2007-01-01

    Marco Polo Parkside, Beijing Marco Polo Parkside, Beijing, a stylish 5-star hotel soft opened in late June in Chaoyang District of Beijing, is the newest hotel in north Beijing. The interior design is contemporary and yet elegant. It is creatively blende

  18. HOTEL INFORMATION

    2006-01-01

    China World Hotel Berry Cool at the Lobby Lounge! China World Hotel's Lobby Lounge whips berries into a sweet summer storm sensa- tion, with pastries and confectionery from the dessert buffet topped by all kinds of berries-strawberries, blueberries, raspberries and blackberries. Paired with

  19. HOTEL INFORMATION

    2009-01-01

    Minzu Hotel When we envision Europe, pleasant thoughts come to mind: the famous French Moulin Rouge, bullfighting in Spain and the unique characteristic of London... These fascinating scenarios will be seen at the Minzu Hotel on December 24, 2009 during an impressive dinner

  20. HOTEL INFORMATION

    2008-01-01

    Crowne Plaza International AirportBeijingJuly 12, 2008, Beijing - Crowne PlazaInternational Airport Beijing announced itsofficial opening. The opening marks IHG’s(InterContinental Hotels Group) 87th hotel inChina’s mainland, Hong Kong and Macao.

  1. HOTEL INFORMANTION

    2006-01-01

    New Otani Chang Fu Gong Hotel Orchid Terrace, New Otani Chang Fu Gong Hotel's elegant coffee shop, will be bringing out a renowned Malaysian chef to prepare buffet dinners with a Southeast Asian flavor in March, including his special recipe for Curry Shrimps and Tom Yam Goong (Hot and

  2. HOTEL INFORMATION

    2006-01-01

    China Hotel Golden Pillows Awards On April 24, 2006, Yalong Bay Mangrove Tree Resort proudly received 'Top 10 Resorts in China" at the 3nd Annual China Hotel Golden Pillows Awards. The resort has created an entirely new concept for a Chinese resort, with its South Asia architec-

  3. HOTEL INFORMATION

    2011-01-01

    Renaissance Beijing Capital Hotel Michelin Star Chef Visiting Beijing from May 11-22 Indulge in the ultimate dining experience presented by Michelin Star Chef Eros Picco at Fratellifresh @ Renaissance Beijing Capital Hotel.Fresh,innovative and authentic north Italian cuisine will delight Beijing gourmets as Michelin chef Eros Picco creates authentic signature

  4. HOTEL INFORMATION

    2006-01-01

    Kerry Center Hotel, Beijing Kerry Sports of Shangri-la's Kerry Center Hotel, Beijing, participated in the annual Terry Fox Charity Run fundraiser for cancer research recently. Seen here is Andrew West, the Kerry Sports Manager, pictured with Zhang Guozheng, former world weight lifting champion.

  5. RELATIONSHIP BETWEEN CONSUMER BASED BRAND QUALTY AND BRAND LOYALITY : Hotel and restaurant industry of UK-mediating role of customer satisfaction

    Shahzad, Zohaib

    2016-01-01

    This study is aimed to investigate the relationship between consumer-based brand equity and brand loyalty with mediating effect of consumer satisfaction in restaurant industry of UK. The UK restaurant industry is one of the leading industry in UK, comprised of 16,766 restaurants. For collecting data and analyzing the identified relationships among constructs, the primary data was collected by using structured questionnaire from customers of Fiddie’s Italian Kitchen, located at 13th New Colleg...

  6. HOTEL INFORMATION

    2008-01-01

    A Tasteful Mid-Autumn Festival at Minzu Hotel The Mid-Autumn Festival is a traditional time for family reunions. As the festival is approaching, Minzu Hotel would like to invite you and your family to come and enjoy the festival with its tasty mooncakes. The hotel will provide a rich variety of exquisite mooncakes featuring meticulously chosen ingredients, excellent handicraft and mellow flavors. The icecrust mooncake is strongly recommended for its snowy appearance and icy taste. In addition are crispy-crust mooncakes,

  7. HOTEL INFORMATION

    2010-01-01

    InterContinental Beijing Financial Street InterContinental Beijing Financial Street wasrecently acknowledged by Tripadvisor.com asone of the Top 25 hotels in China and ranks 10th among all other strong rivals.

  8. HOTEL INFORMATION

    2007-01-01

    Minzu Hotel In accordance with the Detailed Rules for the Implementation on the Law of the People’s Republic of China on the Administration of Tax Collection and Interim Measures of the Beijing Local Taxation Bureau on the Administration

  9. HOTEL INFORMATION

    2009-01-01

    Beijing Marriott Hotel City Wall Celebrate Christmas at the Beijing Marriott Hotel City Wall. Indulge in the festive spirit with a delicious selection of dining options from around the world and you will have the chance to win a trip to the United States or Hong Kong for two. Treat yourself to Beijing’s most sumptuous Christmas dinner at the City Wall Bistro and

  10. HOTEL INFORMATION

    2008-01-01

    Minzu Hotel Launches Free Gym for Guests Going to the gym helps people break through the noise of the metropolis to find a quiet place within their soul and develop a healthy lifestyle. Minzu Hotel opened its gymnasium in a grand ceremony this spring,offering urbanites a place to relieve the pressure of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and

  11. HOTEL INFORMATION

    2009-01-01

    Minzu Hotel Appreciating the Exoticism of Mexican Food in May From May 4, the Coffee Mill at the Minzu Hotel will proudly present Mexican cuisine. We invite you to come and enjoy this exotic experience from North America. The head chef of Coffee Mill will create a delicate and exquisite presentation of Mexican flavor, which includes salads, main courses and desserts. As one of the five most famous cuisines in the world, Mexican

  12. HOTEL INFORMATION

    2011-01-01

    Argyle Whahol Resort Argyle Hotel Management Group (Australia) has signed an agreement with Wuxing Chuangzhan Investment Holding Company to build a five-star holiday hotel.The new project, Argyle Whahol Resort, is located in Chongzuo of southwest China’s Guangxi Zhuang Autonomous Region. The project covers an area of 26,000 square meters with a total investment of 3 billion yuan ($473.4 million).

  13. HOTEL INFORMATION

    2007-01-01

    Wenjin Hotel Located in the heart of Tsinghua Science Park,Wenjin Hotel welcomes you to join in its fantastic 2007 Christmas Celebrations. A Christmas theme party in the library lounge with a Phiilippino band performance and wine and cigars throughout the evening is planned for your enjoyment. A great feast,with dazzling perfor- mances and wonderful gifts,awaits you this Christmas Eve at Reno Café.

  14. HOTEL INFORMATION

    2008-01-01

    Romance at Minzu Hotel What are you still waiting for? Valentine’s Day is coming! Show your amour to your loved one at the Minzu Hotel,where you can enjoy the most unforget- table nanantic night. You can spend Valentine’s night at the Coffee Bar an the first floor of Minzu Hotel,where you will be pampered with ro(?)tic music and a seafood huf- fet.We will also create a special candle dinner for two on Valentine’s Day, including the anique cupid aperitif wine,Belgian chocolates and surprise presents for the ladies.Meanwhile,we will offer special desserts and coffee to add light to your dream night.

  15. Hotel Artia

    Bína, Vojtěch

    2016-01-01

    Diplomová práce „Hotel Artia” je zpracována formou projektové dokumentace pro provádění stavby. Objekt hotelu je umístěn na parcele č. 443/1 v Červené Řečici. Budovu tvoří čtyřpodlažní hotelová část a jednopodlažní restaurační část. Konstrukční systém tvoří ŽB skelet. Objekt má jednoplášťovou plochou střechu a zateplení kontaktním zateplovacím systémem. The final thesis „Hotel Artia” is processed in the form design documentation for building construction. The building of hotel is located o...

  16. Hotel Monterrey

    Jesús R. Sandoval

    2015-01-01

    HOTEL MONTERREY Esta foto dice muchísimas cosas. Primero la construcción estaba muy próxima a la Estación del Golfo lugar donde llegaban y partían los trenes rumbo a Tampico y Matamores; quizá eso daba el aire de sal y mar que casi olemos y el hecho de que en descampado se encuentre desolado hotelito con baños muy necsarios para los viajeros el anunciarlos indica que habia hoteles que no los tenían. Segundo: el estado de la casita habla de que el negocio al menos en su giro decente fue un fra...

  17. Hotel Sorolla

    MORELLÁ SOLER, EMILIO

    2011-01-01

    Estudio y propuesta de transformación del edificio "Casa Edo" de Valencia. Actualmente el edificio se usa como oficinas y segundas residencias. Se ha propuesto un cambio de uso transformando toda la edificación en un hotel. Mediante técnicas informáticas y usando el programa Archicad, se desarrollan ideas y transformaciones sobre un modelo tridimensional del proyecto. Morellá Soler, E. (2011). Hotel Sorolla. http://hdl.handle.net/10251/12160. Archivo delegado

  18. HOTEL INFORMATION

    2008-01-01

    Coffee Mill at Minzu Hotel A brilliant coffee cup,which is filled with delicately milled coffee,will surely offer you fresh enjoyment in your busy life.Coffee Mill at Minzu Hotel will bang you an extraordi- nary new feeling in this regard. The car was designed by a senior designer,who created a natural and comfortable atmosphere.Mixing some fraditional elements with the modem ones makes the cat more elegant. Coffee Mill has a fresh feeling about it.You can chat with your friends over a variety

  19. HOTEL INFORMATION

    2009-01-01

    Shangri-La’s Kerry Center Hotel,Beijing The Shangri-La’s Kerry Center Hotel, Beijing participated in Earth Hour 2009 from 8:30 p.m. to 9:30 p.m. on March 28 by turning off its exterior lighting as well as all non-essential lighting in the hotel’s lobby, food and beverage outlets, guestroom corridors and staff areas in a concerted effort to fight global warming. "As a company that strongly advocates environmental protection, we are delighted to join in

  20. HOTEL INFORMATION

    2006-01-01

    Days Hotel & Suites Beijing A wide variety of well-chosen fresh seafood, including lobster, shark's fin, oysters and sashimi, appears in our specially created seafood buffet featuring a huge selection of cold and hot seafood dishes, grilled seafood items tailored to your personal taste and many sorts of delicate seafood soups, accompanied by an assortment of Chinese desserts and French pastries. Time: Every Friday 6 p.m.-10 p.m. Venue: Cafe Restaurant on hotel lobby floor Price: 158 yuan plus 15 percent ...

  1. HOTEL INFORMATION

    2010-01-01

    The newest and tallest international mid-scale hotel in Beijing’s famous business hub Wangjing will soon hold the 2010 Joyful Christmas Eve party in its 420-square-meter pillarless grand ballroom. Great perfor-mances, a buffet dinner with free flow of red wine, sparkling wine and soft drink and surprise lucky draw await you.

  2. HOTEL INFORMATION

    2010-01-01

    Legendale Hotel Beijing This Valentine’s Day, enjoy a romantic candle light dinner with your loved one,serenaded by the sound of harps and flutes,to create the perfect loving atmosphere. Eachlady will be presented with a complimentary

  3. HOTEL INFORMATION

    2006-01-01

    St. Regis Hotel, Beijing Astor Grill Restaurant June 14-24 Acclaimed Special Guest Chef Neil Porter from Canada will feature "Pacific Rim Cuisine With a Modern French Influence." Porter is among a few chefs to have received the prestigious gold medal at the World Culinary Olympics, held every four years in Germany, where the world's top chefs are put through

  4. HOTEL INFORMATION

    2006-01-01

    Hotel Kunlun Four Seasons Coffee Shop: Sushi Extravaganza Indulge in the original sushi creations of Japanese Guest Chef Hiro. Winner of America's "Best of Philly" and "Best Sushi" restaurant awards, Chef Hiro brings us a modem and sophisticated taste of sushi! Time: 6-10 p.m. Price: 188 yuan per person + 15 percent service charge

  5. Iqball hotel

    Kolar, Boris

    2015-01-01

    Zgodba o Iqball hotelu je postavljena v čas takoj po prvi svetovni vojni. Ležernemu in s sredozemsko vedrino obdarjenemu Vitu se izpolni življenjska želja, ko si sredi savane postavi hotel, pa čeprav je to le koča iz ilovice.

  6. HOTEL INFORMATION

    2006-01-01

    Hotel Kunlun Four Seasons Coffee Shop Indian Food Festival Discover the temptingly authentic flavors of India! The Four Seasons Garden Coffee Shop proudly hosts an Indian Food Festival through April 6, featuring an extensive array of elaborate delicacies from the north and south of India.

  7. HOTEL INFORMATION

    2011-01-01

    Minzu Hotel’s Autumn Cuisine Combining the flavors of spring and autumn, the Yi Pin Restaurant of the Minzu Hotel has introduced "Emperor Mushroom,"a delicious mushroom-themed cuisine selection. Cooking methods such as traditional stir-frying and stewing are used by the chef to meticulously cook the smooth, fragrant,

  8. HOTEL INFORMATION

    2007-01-01

    Marco Polo Parkside,BEIJING Journalists from a number of leadingBeijing publications were recently invited to Marco Polo Parkside, Beijing, to see and taste first-hand why the hotel is such a unique edition to the city’s culinary scene.

  9. HOTEL INFORMATION

    2009-01-01

    Grand Millennium Beijing Francois Vanvi, Executive Assistant Manager of Sales and Marketing at Grand Millennium Beijing (right), and Charles Lai, Vice President of Sales and Marketing (Greater China) for Millennium Hotels & Resorts, warmly welcome Hong Kong singer Stefanie Sun during her recent visit to Grand Millennium Beijing.

  10. HOTEL INFORMATION

    2010-01-01

    Shangri-La Hotel, Beijing Kids of all ages found something they enjoyed at Café Cha’s Children’s Day buffet on June 1. The little ones watched chefs preparing an array of delectable international cuisine at the restaurant’s open cooking stations, and they’re sure to have enjoyed making pizza with Café Cha chefs.

  11. HOTEL INFORMATION

    2007-01-01

    The Ritz-Carlton,Beijing Ritz-Carlton,Beijing has successfully completed a mass recruitment campaign in order to select the finest employees it could find as it prepares to open a new luxury hotel in the heart of Beijing. The Ritz-Carlton,Beijing management team,led by General Manager Manfred Weber.is comprised of the most talented professional hoteliers.This all-star team has been assembled to open Ritz-Carlton’s exit- ing new luxury product and set new levels of individualized service in Beijing.

  12. HOTEL INFORMATION

    2008-01-01

    Chinese New Year Room Package 2008 During the traditional Chinese Spring Festival, Beijing Marriott Hotel West offers a value-for- money"Chinese New Year Room Package 2008"to let you spend your holidays in comfort and luxury! On February 1-17,2008,you can enjoy a special room rate of only 700 yuan net for Marriott Deluxe rnom (with a room size of 68 square meters) for single or double occupancy. Enjoy guest benefits such as complimentary coffee, tea making facilities,mineral water,hair dryer,trou- ser presser and in-house electronic safe facilities. Make your reservations NOW! Please contact

  13. HOTEL INFORMATION

    2008-01-01

    Heaven on Earth Delicate Kongfu tea,crispy nuts, sweet snacks,exquisite crystallized pawpaw,delicious baked sesame seed cakes,succulent barbecue and royal shark’s fin soup-all are just a small pan of Manchurian-Han Royal Cuisine presented by Beijing Minzu Hotel in January 2008.The delicious, mysterious,imperial style of cooking adds to the attraction. Known as Manchurian-Han Royal Cuisine,with 108 delicacies, embodies the peak of the imperial cuisine of the Qing Dynasty.Minzu

  14. Marango's Hotel

    2016-01-01

    Black and white and sepia postcard,showing the Marango’s Hotel in the mountains of Pedoulas - Μαυρόασπρη κάρτ ποστάλ που δείχνει το ξενοδοχείο Μαραγκός στον Πεδουλά

  15. HOTEL INFORMATION

    2006-01-01

    Rosedale Hotel & Suites Beijing Delicious Hairy Crab Delicate pure hairy crabs are prepared in various flavors: Steamed, Salted, Jinsha, and Sauteed with chilli. All styles will satisfy your appetite from the middle of September to the end of October during the golden days of autumn. Best price just 88 yuan/serving Location: 1 st floor Rosette Chinese Restaurant Opening Hours: 12:00 a.m.-3:00 p.m. 6:00 p.m.-10:00 p.m. For Reservations: 86-10-59602288 ext. 2688

  16. HOTEL INFORMATION

    2011-01-01

    In July,Sofitel Luxury hotels join the French Government’s initiative So French So Good to promote French produce around the globe.From July 7 to 14,the Festival Mondial de la Gastronomie(World Gastronomy Festival)will take place all over the world,celebrating each country’s wine and food culture. Park Plaza Beijing Science Park Dim Sum-A new way to enjoy an old favorite! Four Seasons presents a creative selection of Dim Sum with Thai,Indian,Vietnamese and Korean influences.Choose Sofitel Wanda Beijing

  17. Metropol: A computer code for the simulation of transport of contaminants with groundwater

    In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

  18. HOTEL INFORMATION

    2008-01-01

    China World Hotel,Beijing Born and bred in Yangzhou,the reputed birthplace of Huaiyang cui- sine,the young Xin Qing Hou grew up, surrounded by the familiar light flavours and fresh tastes characterizing the dishes of his native hometown. Today,Chef Hou is stimulated by the enormity of the new challenges currently facing him—introducing fine Huaiyang cuisine to a well-established restaurant operating in a highly competitive,world-class city,which happens to be hosting the 2008 Olympics and comes with a discriminating and demanding clientele to match.Instead of being intimidated at the pros- pect of opening day,Chef Hou is determined to show,to both Beijingers and to their guests to the city,the light tastes,finesse and elegance in food presentation that are the hallmarks of authentic Huaiyang cuisine.

  19. HOTEL INFORMATION

    2008-01-01

    Minzu Hotel’s Free Gym for Guests Going to the gym helps people escape the madness of the metropolis and find a quiet place to develop a healthy lifestyle.Minzu Hotel opened its gym- nasium in a grand ceremony this spring,offering urbanites a place to relieve the pressures of modern life and pursue relaxation of the mind.The gym is located on the second floor in a quiet and elegant environment.Going to the gym regularly can help a person reduce fat and mold the perfect body.Minzu Hotel’s gym will give you a new outlook on life and put a spring in your step.

  20. Hotel Garni

    Kovář, Kamil

    2013-01-01

    Projektová dokumentace garni wellness hotelu o jednom podzemním a třech nadzemních podlažích z monolitického železobetonového skeletu, vyplněno zdivem POROTHERM, vodorovné konstrukce prefabrikované panely HELUZ, zastřešeno jednoplášťovou plochou střechou a šikmou střechou s dřevěným krovem a plechovou krytinou. Project documentation of garni hotel with wellness service of one basement and three floors from reinforced concrete monolithic skeleton, filled with masonry POROTHERM, horizontal s...

  1. Willamowski, Gerd , Nellen, Dieter , Bourrée, Manfred (Hg.), Ruhrstadt : die andere Metropole / [rezensiert von] Jörg Becker

    Becker, Jörg

    2008-01-01

    Rezensiertes Werk: Ruhrstadt - Die andere Metropole : [ein Beitrag zum Projekt "HISTORAMA Ruhr 2000, Rückblick auf das Industriezeitalter] / von Gerd Willamowski ... Hrsg. für den Kommunalverband Ruhrgebiet. [Konzeption und Projektleitung: Manfred Bourrée]. - 1. Aufl. - Essen : Klartext-Verl., 2000. - 655 S. : zahlr. Ill., Kt. ISBN 3-88474-895-5*Gb.

  2. Hotel Hlinky

    Vojta, Martin

    2013-01-01

    Diplomová práce řeší projektovou dokumentaci pro stavbu ubytovacího zařízení. Konkrétně se jedná o hotel na ulici Hlinky v Brně. Kapacita hotelu je 58 lůžek a 60 míst na stravování. Objekt bude mít jedno podlaží podzemní a pět podlaží nadzemních. Objekt bude mít nosnou konstrukci z monolitického železobetonového skeletu, která bude doplněna o ztužující monolitické stěny. Obvodové stěny budou vytvořeny pomocí výplňového zdiva z pórobetonových tvárnic. Vodorovné nosné konstrukce budou tvořeny m...

  3. Wellness hotel

    Bambas, Vratislav

    2013-01-01

    Novostavba Wellness hotelu. Objekt je částečně podsklepen. Hotel se skládá ze tří částí. Střední trakt je železobetonový skelet a má pět nadzemních podlaží. Tato část slouží jako vstupní hala a hlavní schodiště. Boční trakty mají čtyři nadzemní podlaží a jejich nosný systém je příčný stěnový, zděný, ze systému Porotherm. V suterénu se nachází zázemí hotelu a bazén. Do přízemí je umístěno restaurační zařízení. Ve druhém patře se nacházejí pokoje, posilovna a služby. V posledním patře jsou pouz...

  4. Olympic Family Hotels

    2008-01-01

    @@ Another option besides hotel Quoted prices for hotel stays in Beijing during the summer Olympics have jumped up by four to ten times higher than normal, said China's biggest online booking provider Ctrip.com International Ltd.

  5. Hotel Marketing Strategy

    Hykšová, Vendula

    2010-01-01

    The Master's Thesis is focused on the hotel marketing strategy issue. The theoretical section summarizes information about an issue of strategic situation analysis and it also involves marketing tools with focus on the hotel and spa industry. The goal of this paper is to design the situation analysis, evaluate the marketing tools used by the hotel and then summarize the results and include suggestions for the analyzed hotel. For the thesis were used literature sources as well as statistical y...

  6. Hotel software-comprehensive hotel systems

    Šilhová, Lenka

    2010-01-01

    This bachelor's thesis deals with the usage of computer systems in the hotel industry. First part is focused on history, development and integration of technology into this field. Second part is dedicated to concrete products of the company Micros-Fidelio, which is the leader of hotel software market in the Czech Republic.

  7. Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality

    Anne Benmore

    2014-01-01

    This paper shows that in small hotels, hotel owners interpret "hospitality‟ more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000), an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know‟ and "relate to‟ their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of ...

  8. Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole

    Becker, H; Bester, M.; N. Reyneke; Labadarios, D; Monyeki, K.D.; N.P. Steyn

    2004-01-01

    The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Know...

  9. Internationalization and Hotel Performance

    Assaf, Albert G.; Josiassen, Alexander; Oh, Haemon

    2016-01-01

    Few industries are as inherently international as the hotel industry. This article sets out to investigate the impact of internationalization on performance in the hotel industry. Building on the theory of organizational learning the authors test several hypotheses regarding the shape of the...... on hotel performance, moderated by cultural distance, regulations and restrictions and the level of development congruence. The authors discuss the implications of these findings for practice and provide directions for future research....

  10. 3BL hotel management

    MALECHOVÁ, Vendula

    2013-01-01

    The work is dedicated to Corporate Social Responsibility (CSR) and its application in the hotel. Part of this work are interviews with representatives of hotels representing the CSR best practices and interviews with other selected subjects. Comparison of the information reflects the current status of implementation of CSR in hotel management in the Czech Republic. The output of work is created CSR matrix. According the principles of 3 BL management matrix visualizes the organization current ...

  11. Asiakasprofilointi Lapland Hotel Kilpis

    Auvinen, Marika

    2015-01-01

    Tämä opinnäytetyö on tehty toimeksiantona Lapland Hotel Kilpikselle kesällä 2015. Lapland Hotel Kilpis kuuluu suomalaiseen yksityiseen Lapland Hotels ketjuun, jolla on 14 hotellia Suomen Lapissa ja syksyllä 2015 avattavat kaksi uutta hotellia Oulussa ja Tampereella. Lap-land Hotel Kilpis on vuonna 1953 valmistunut hotelli joka sijaitsee Suomen käsivarressa Kil-pisjärven kylässä, Enontekiön kunnassa. Hotellissa on 64 huonetta ja majoitusvaihtoehtoja on retkeilyhuoneissa, hotellihuoneissa sekä ...

  12. Differentiating emotional hotel experiences

    Desmet, P.M.A.; Guiza Caicedo, D.; Van Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were sa

  13. The Infinite Hotel

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  14. Rejuvenating a Hotel Legend

    2008-01-01

    Politely speaking, immaculately dressed and wearing a pair of glasses, John Dick is a typical British gentleman.He represents the Langham hotel brand well. Dick was recently appointed managing director of Langham Place,Beijing, a 26-story five-star hotel located in Chaoyang

  15. Attracting International Hotels

    Assaf, A. George; Josiassen, Alexander; Agbola, Frank Wogbe

    2015-01-01

    their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location......With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since...... for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations....

  16. Du Lac de Geneve au Lac Baikal: deux metropoles en construction

    Guy Mettan

    2006-08-01

    Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d

  17. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Diana Carolina Rojas

    2008-01-01

    Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocid...

  18. Hotel New Bengal

    Das, Samit

    2010-01-01

    Tiré du site Internet de Onestar press: "Hotel New Bengal the name itself is a statement of a new layer in the map. First I encountered with New Bengal in the year of 2005, I was in Mumbai for an installation project at kalaghoda art fest . Somehow the name came from my many artist and Bengali friend… have a pleasant stay at Hotel New Bengal. I really took that in my mind and went to stay at the hotel. The waiter took me to my room which was in the lowest price category, I forgot about liking...

  19. Grand Hotel prijutil hudozhnikov

    2004-01-01

    Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

  20. Differentiating emotional hotel experiences

    Desmet, P.M.A.; Guiza Caicedo, D.; Hout, M. van

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often reported unpleasant emotions were dissatisfaction, aversion, and boredom. Some conditions were found to elicit both pleasant and unpleasant emotions (e....

  1. Profitability of Icelandic Hotels

    Rúnar Guðnason 1978

    2013-01-01

    The main objective of this research was to find out why hotel profitability in Iceland has been low and how it can be improved. Many possible explanations have been proposed in this context but no inquiry has been conducted into the factors that might explain the low profitability in the Icelandic hotel industry and indicate how it might be improved. Factors affecting firm profitability are numerous and originate both externally from the surrounding economy or industry and from within the fir...

  2. Hotel Service Marketing

    Chrudimská, Eva

    2012-01-01

    The stated aim of this thesis is to formulate proposals and recommendations about the possible ways of improving the marketing of hotel PAVILON Říčany, s. r. o., so the satisfaction of concurrent hotel guests would increase and new potencial customers would be gained. Within the scope of theoretical basis, the facts about marketing tools are being compared with each other – tourism and marketing communication, including communication mix, which is one of the marketing tools, the tools establi...

  3. New Challenges for an 'Old' Hotel

    2010-01-01

    @@ In Beijing's hotel market,there are now about 60 five-star hotels,many of which have been established in recent years,intensifying competition in the market.Opened in 1992,Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups.Recently,the hotel welcomed a new general manager.

  4. Does Deafness Spell Disaster? An Analysis of the Written English Levels of Deaf Children in the Nelson Mandela Metropole, South Africa

    Weir, Carolyn; Aylif, Diana

    2014-01-01

    This article presents the findings of an empirical comparative study in the Nelson Mandela Metropole investigating the difference between the written English of deaf children and the written English of hearing children and makes recommendations on how to improve the writing of deaf children. The psycholinguistic approach was used for the…

  5. Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria

    Williams, Christopher

    2010-01-01

    This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

  6. Stakeholder perspectives on hospitality in the UK

    McClelland, C. R., and Holman, D

    2011-01-01

    The aim of this report is to provide an overview of stakeholders‘ perspectives of work quality in the UK hospitality sector. Employing an estimated 2.4 million across a diverse range of occupations within hotels, restaurants, event management and catering, and with a turnover of around £90 billion a year, the hospitality sector makes a substantial contribution towards the UK economy (Oxford Economics, 2010). Catering, the selected subsector for the WALQING project, involves the provision of f...

  7. Renovation of the hotel complex

    DRHA, Aleš

    2012-01-01

    The theme of this work is reconstruction the hotel complex. The theoretical part informs readers about tourism, marketing and how to build a business plan. Analytical part shows the issue of tourism in the region and technical condition of the hotel. In the synthetic part is suggested business plan to hotel reconstruction, marketing mix for tourism and financial plan, that shows operating costs and revenues. The investment could be paid off by the 13th year since the start of the hotel service.

  8. Customer Satisfaction in Hotel Services

    Bizi Mubiri, Joleen

    2016-01-01

    The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotel as a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. Qualitative and quantitative methods of research were used to collect the data for the re-...

  9. Hotels Continue to Target China

    LU JIAMIN

    2006-01-01

    @@ Within the global hotel industry, China is the buzzword on everybody's lips.From April 26th to 28th,senior executives of leading international hotel brands and China hoteliers gathered in Shanghai to attend the 2nd China Hotel Investment Summit. The event attracted a record number of over 450international and local delegates from over 20 countries.

  10. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  11. Quantum Hilbert Hotel

    Potoček, Václav; Miatto, Filippo M.; Mirhosseini, Mohammad; Magaña-Loaiza, Omar S.; Liapis, Andreas C.; Oi, Daniel K. L.; Boyd, Robert W.; Jeffers, John

    2015-10-01

    In 1924 David Hilbert conceived a paradoxical tale involving a hotel with an infinite number of rooms to illustrate some aspects of the mathematical notion of "infinity." In continuous-variable quantum mechanics we routinely make use of infinite state spaces: here we show that such a theoretical apparatus can accommodate an analog of Hilbert's hotel paradox. We devise a protocol that, mimicking what happens to the guests of the hotel, maps the amplitudes of an infinite eigenbasis to twice their original quantum number in a coherent and deterministic manner, producing infinitely many unoccupied levels in the process. We demonstrate the feasibility of the protocol by experimentally realizing it on the orbital angular momentum of a paraxial field. This new non-Gaussian operation may be exploited, for example, for enhancing the sensitivity of NOON states, for increasing the capacity of a channel, or for multiplexing multiple channels into a single one.

  12. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering t...

  13. Instalaciones para hotel rural

    Roig Riera, José Antonio

    2015-01-01

    El presente proyecto cuenta con la información necesaria para el desarrollo de las instalaciones de un hotel rural. Dichas instalaciones son; la eléctrica, la de agua caliente sanitaria, las telecomunicaciones y la climatización. En el apartado de la instalación eléctrica, se han calculado todos los cables necesarios para el correcto funcionamiento del hotel, partiendo de las potencias demandadas en cada punto de consumo. Se ha calculado la línea general de alimentación, acomet...

  14. TFC .NET Hotel SPA

    López Masegosa, Javier

    2010-01-01

    El projecte desenvolupat és un sistema per a un hotel amb diferents instal·lacions d'esbarjo i relaxació, que permeti als seus clients obtenir informació d'aquestes activitats i recursos, i reservar places si escau, i als encarregats del establiment realitzar el control i gestió de les possibles peticions. El proyecto desarrollado es un sistema para un hotel con diferentes instalaciones de recreo y relajación, que permita a sus clientes obtener información de estas actividades y recursos, ...

  15. MBE hotel owner

    Cabrer Amer, Bartomeu

    2016-01-01

    Eturistic és una plataforma orientada al sector turístic formada per un gestor de continguts, un sistema central de reserves i un motor de reserves. El treball a realitzar es una aplicació mòbil que permeti consultar les reserves que es van realitzant a la web de l'hoteler que tengui contractat els serveis d'Eturistic, a més l'aplicació permetrà consultar si ha entrat qualque comentari d'un client. D'aquesta manera el propietari de l'hotel estarà sempre informat del que passa a la seva web de...

  16. TRENDS IN CROATIAN HOTEL INDUSTRY

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  17. Et dansk hotell

    Baca, Susan; Busck, Ole Gunni

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen...

  18. WELCOME TO LHASA HOTEL

    2007-01-01

    The Lhasa Hotel(from August 8th 1986 to August 8th 1997 it traded as the Lhasa Holiday Inn) offers 4-star accommodation over 70532 m~2 with a total of 455 guestrooms(800 beds)in Chinese, Tibetan and Western styles as well as King Deluxe Suites.A range of restaurants can satisfy any

  19. Aarauerhof Hotel – Suiza

    Dahinden, J.

    1975-05-01

    Full Text Available The hotel consists of basement, ground floor, first floor and other blocks of different heights, in which there is a total of 80 beds. So as to take advantage of the proximity to the railway station, in front of which the hotel is situated, the gastronomy section has been planned on the ground floor. On the first floor are the living rooms and conference rooms and the main one contains the fashion shops that extend over three floors. The first basement has a discotec; and in the second are situated the storage rooms and the installations of the building. The hotel is further completed by two storeys of subterranean parking space, situated below the square in front of the railway station.Está compuesto por sótanos, planta baja, planta primera y cuerpos elevados de distintas alturas, en los que se distribuyen un total de 80 camas. Para aprovechar la proximidad de la estación de ferrocarril, en cuya plaza se halla este hotel, se ha colocado la sección de gastronomía en la planta baja. En el primer nivel se encuentran las salas de estar y de reunión, y el principal aloja las tiendas de modas, que ocupan tres alturas. El primer sótano contiene una discoteca; y en el segundo se distribuyen los almacenes e instalaciones del edificio. El hotel se completa con dos plantas de aparcamiento subterráneo situadas bajo la plaza de la estación.

  20. Shangri-La Hotel: Arsitektur Ikonik

    Widhianto, Muhammad Adib

    2014-01-01

    Along with the economic growth of Medan, the hotel occupancy rate in the city field also increased. Occupancy rate of hotels in Medan in 2010 increased by 51.19% to 53.81% in 2011. At this time of international hotels have invested and set up a hotel in Indonesia. Hotel - The hotel stands with typical and individual identity of any hotel is a marker of identity as well as a differentiator from other hotels. Shangri-La Hotels and Resorts, based in Hong Kong now owns and manages ...

  1. Greening hotels - building green values into hotel services

    Darija Hays; Đurđana Ozretić-Došen

    2014-01-01

    Purpose – The objective of this paper is to enhance knowledge about greening hotel services and the possibilities it provides for successful hotel management as well as for enrichment of hotel guest experiences. Design/Methodology/Approach – The paper is based on a summarized review of previous theoretical contributions and an investigative study of three business cases which relies on qualitative methodology. The case studies draw on interviews, archival materials and photographs. A case stu...

  2. Hotel esportiu a Amposta

    Ros Riera, Maria

    2015-01-01

    L'exercici proposa un complex hoteler a Amposta. Es tracta d'un conjunt estretament vinculat al turisme de caire esportiu, que s'ajuda i complementa, en part, amb el Centre de Tecnificació Esportiva, punt de referència de la ciutat. El solar que s'ocupa vora el riu Ebre té la superfície de 5.760 m2, dels quals no s'edifiquen tots i se'n deixa una part important destinada a espai lliure públic o semipúblic. El programa presenta a més dels usos convencionals hotelers (habitacions i/o aparta...

  3. The Park Hotels: Designing Communications

    Seema Gupta; J. Ramachandran

    2013-01-01

    The case describes how Priya Paul, the Chairperson of The Park Hotel (TPH), and her team created a uniquely Indian boutique hotel network — infusing each property with local ethos and a charming distinction, emphasizing intimate and personalized service, and positioning each hotel as an entertainment destination for customers. The case invites students to consider the communication choices open to the TPH management in 2010 as they cope with growing competition from the entry of international...

  4. Hotel management in developing countries

    Dongol Maharjan, Lina

    2012-01-01

    Summary This Bachelor thesis focuses on the hotel management system in developing countries that was chosen according to the author’s interest and her experience in the chosen topic. The main goal of the work is to find out the standards of the hotel in developing countries like Nepal and to point out the main problems and difficulties hotel industry is facing and finally to suggest some methods for improvement. This work is based on theoretical and practical research using various lite...

  5. Competitor survey for Hotel Hekla

    Tuominen, Nora; Rutila, Henni

    2014-01-01

    This thesis was commissioned by Icelandic Hotel Hekla. It is a competitor survey of accommodation establishments located inside 45 kilometre radius around the hotel. The aim was to define which establishments are direct competitors and to present their characteristics. The results were compared to the characteristics of Hotel Hekla to find out whether it has a competitive advantage or not. The theoretical framework included concepts such as competitive advantage, competi-tor types, compet...

  6. Hotel Competitiveness Measurement Methods

    Katalin Juhasz-Dora

    2015-01-01

    Competitiveness is becoming a very common expression used in business administration. The definition and its application still raises some questions due to the complexity of its meaning. The role of the measurement of competitiveness and its effect on performance and profitability is increasing in the field of hospitality and tourism as well. The measurement of hotel competitiveness is a current issue in business life due to globalization, sharing economy and the change in the consumber habit...

  7. Fractional vortex Hilbert's Hotel

    Gbur, Greg

    2015-01-01

    We demonstrate how the unusual mathematics of transfinite numbers, in particular a nearly perfect realization of Hilbert's famous hotel paradox, manifests in the propagation of light through fractional vortex plates. It is shown how a fractional vortex plate can be used, in principle, to create any number of "open rooms," i.e. topological charges, simultaneously. Fractional vortex plates are therefore demonstrated to create a singularity of topological charge, in which the vortex state is completely undefined and in fact arbitrary.

  8. HOTEL INFORMATION SHANGHAI

    2006-01-01

    Le Royal Meridien Shanghai Le Royal Meridien Shanghai is located in the center of Shanghai and is one of the city's tallest landmarks at 66 stories high. The iconic Bund is a short walk down the Nanjinglu Pedestrian Walkway, which is just beside the hotel. All rooms and suites provide a 42" plasma TV, DVD/CD player, rain shower system, wireless and high-speed Internet access, and floor-to-ceiling glass windows.

  9. Antidiabetic and Cytotoxicity Screening of Five Medicinal Plants Used by Traditional African Health Practitioners in the Nelson Mandela Metropole, South Africa

    van Huyssteen, Mea; Milne, Pieter J; Campbell, Eileen E; VAN DE VENTER, MARYNA

    2010-01-01

    Diabetes mellitus is a growing problem in South Africa and of concern to traditional African health practitioners in the Nelson Mandela Metropole, because they experience a high incidence of diabetic cases in their practices. A collaborative research project with these practitioners focused on the screening of Bulbine frutescens, Ornithogalum longibracteatum, Ruta graveolens, Tarchonanthus camphoratus and Tulbaghia violacea for antidiabetic and cytotoxic potential. In vitro glucose utilisatio...

  10. Service management in a selected hotel

    MAŘÍKOVÁ, Veronika

    2016-01-01

    The main topic of this paper is the service management in a selected hotel The Savoy Hotel. It deals with suggestions how to improve management procedures in the hotel. In the theoretical part are defined and described hotel services, tourist industry, management, developmental trends in the hotel management area and so on. The practical part deals with the particular hotel Savoy. It analyses accessible data, elaboration financial analysis and questionnaire survey. The result is creating a pr...

  11. Management of Hotel Dining Information System

    LIU, FANGYI

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  12. Trends in Croatian hotel industry

    Jasmina GRZINIC

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of the world. Therefore, an increased attention needs to be paid to the study of trends in tourism because they determine the trends in hotel industry. The purpose of the paper is to point out the importance of hotel industry as one of the most important elements of development in tourist economies. The paper aims at introducing the newest trends in modern hotel industry and offering a review of the recent trends of demand a...

  13. OPERATING MANAGEMENT IN SELECTED HOTEL

    BŘICHÁČKOVÁ, Petra

    2007-01-01

    Diploma thesis is focused on analysis of the marketing management in the Hotel Růže with emphasis on the retrieval of appropriate recommendations for future development of this company. The aim of the diploma thesis has been to analyse the system management in chosen hotel. The autor chose the Hotel Růže in Český Krumlov. The analysis was provided on the basis of questionnaire examination and interviewing of the hotel employees. Diploma thesis covers ideas which closely describe possible ways...

  14. UK energy

    The book describes the relationship between the energy needs and energy policies, in the United Kingdom. The global energy scene in relation to the U.K., and the development of energy policies, is discussed. Energy demand and supply in the UK, including nuclear power, is described. Energy conservation, energy prospects and energy policy objectives are also examined. (U.K.)

  15. Kempinski Hotel Beijing Lufthansa Center

    2006-01-01

    A shining star on the eastern part of Beijing Kempinski Hotel Beijing Lufthansa Center is located at the heart of the city, a fully integrated business complex with serviced apartments, top-class offices and showrooms. The hotel offers unrivaled conference, business and leisure facilities ideal for business travelers and leisure guests alike. Its impressive blend of grand Chinese cul-

  16. The Era of Budget Hotels

    2007-01-01

    What began as an idea from an Internet posting is now set to sweep through China Asingle posting on the Internet gave birth to a large budget hotel brand.In 2001, the founder of ctrip.com, Ji Qi, noticed an online friend com-plaining that ctrip.com’s hotel reser-

  17. Hotel Degerbyn aamiaisen tuotekehitys

    Palin, Anu-Marika

    2014-01-01

    Tämän produktityyppisen opinnäytetyön pohjana toimii Bravotels Oy:n toimeksianto kehittää Hotel Degerbyn aamiaistuotetta. Tavoitteena oli kehitellä olemassa olevasta aamiaistuotteesta vaihtelevampi ja monipuolisempi. Lisäksi aamiaiseen toivottiin lisättävän mahdollisuuksien mukaan luomu- ja lähituotteita. Tietoperustassa käsitellään aamiaisen historiaa sekä tietoa aamiaisen tärkeydestä. Lisäksi kerrotaan tuotekehittelystä ja yleistietoa työn toimeksiantajasta, nämä tiedot pohjustavat työn...

  18. 27 CFR 31.82 - Hotels.

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31... Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout the hotel premises is only required to register under this part for one place. For example, different...

  19. Increasing Sales in a Hotel Lobby Shop

    Ruhala, Laura

    2015-01-01

    Small shops and café areas connected to a hotel’s lobby have become increasingly popular within the hospitality industry. The customers have become more accustomed to spending time within the hotel premises and not only in their hotel room. Cumulus Koskikatu hotel, located in the Tampere city center, also opened their own hotel lobby shop hotel lobby area. As the hotel lobby shop is still a relatively new addition to the hotel operations, very little research has been done in the terms of ho...

  20. Hotel to Phase out Disposable Articles

    2002-01-01

    Several hotels in Changsha, Shanghai and Kunming have recently staged a Green Hotel campaign: hotels will not offer disposable toothbrushes, toothpaste, slippers, combs or bottled shampoo and body lotion to their guests unless requested. Meanwhile a Green Hotel Standard has been issued, proscribing "disposable articles, such as toothbrushes, soap, combs and slippers," and stipulating that "textiles, such as bathrobes, towels and pillowslips, in hotel rooms are to be changed strictly at the request of guests,

  1. How do guests choose a hotel?

    Petra Zabukovec Baruca; Žana Civre

    2012-01-01

    Predicting consumers’ hotel choice is influenced by several different factors. The consumer decision-making process in hotel choice selection is influenced by hotel product, received information, and personal preferences. This study focuses on different factors which represent the reasons for consumer’s decision making in hotel selection and market segmentation with regards to the analysis of hotel attributes (factors) sought by international consumers. The findings of the study indicate that...

  2. Agency-Hired Hotel Housekeepers

    Sanon, Marie-Anne V.

    2014-01-01

    Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

  3. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  4. Constructing hotel brands: A multimodal analysis of luxury hotel homepages

    Fei-Wen Cheng

    2016-04-01

    Full Text Available As e-marketing has become the dominant marketing mode in the hospitality industry, this study investigates how two luxury hotels represent and promote themselves through their major e-commerce platforms (i.e. hotel-owned websites. The verbal and visual texts of 51 website homepages owned by these two hotel chains are compiled and analyzed by drawing upon the corpus linguistic approach for verbal analysis and Kress and van Leeuwen’s (2006 visual grammar framework for image analysis. The findings indicate that despite some similarities in their web-mediated communication strategies, each hotel firm has discursive strategies that reveal diverging attitudes in their choices of various semiotic resources to construct their own brand identities. This study contributes to the academic literature on web-mediated tourism discourse by showing how a multimodal analysis can add insights to brand formulation.

  5. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    Jysmä, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  6. Analysis of customer satisfaction in the hotel of Sheraton Prague Charles Square Hotel

    Szabó, Tomáš

    2010-01-01

    This bachelor thesis deals with the issues of customer satisfaction in the particular Prague hotel. It attempts to describe the overall customer satisfaction and its development throughout the existence of the hotel. In addition, it analyses its impact on loyalty to the brand of the hotel brand and the willingness of customers to recommend the hotel to their friends. It stresses the impact of the benefit of hotel loyalty program to brand loyalty of the hotel. This thesis seeks to answer the p...

  7. Empowerment: Hotel employees’ perspective

    Kartinah Ayupp

    2010-12-01

    Full Text Available An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The findings indicated that except for gender, socio-demographic factors were not a strong influence on the diffusion of empowerment among employees. In order to ensure that the employees feel empowered, factors such as communication, coaching, participation, training and reward should be given due attention by the management.  Based on the findings, implications for companies are discussed and further research is suggested.

  8. Deadly Hotel Blaze

    2008-01-01

    Firefighters comb a destroyed hotel in Yiwu City, Zhejiang Province, looking for the cause of a fire that killed 11 people on February 15. An initial investigation showed the blaze was caused by the ignition of aging power lines. Yiwu in east China is the country’s largest trade hub of consumer commodities. It has more than 1,400 accessories enterprises and nearly 90,000 employees, with major product categories in necklaces, earrings, rings, brooches and ties. According to the Ministry of Public Security, 10,360 fires were reported across China during the Lunar New Year holiday (February 6-12), which claimed 59 lives and incurred economic losses of 23.8 million yuan ($3.3 million). Firefighters involved in rescue efforts saved 7,741 people, the ministry said.

  9. 1887: Splendide Hotel

    Gonzalez-Foerster, Dominique

    2015-01-01

    Tiré du site Internet de Onestar Press: "Dans le Splendide Hotel - 1887 il n'y a qu'une seule chambre mais elle est transparente, elle contient toutes sortes d'apparitions littéraires, musicales, scientifiques et abstraites. Du monologue intérieur à la physique quantique et du gramophone à la bioluminescence, dans ce livre sont rassemblées presque toutes les références qui ont servi a rebâtir cet hôtel dans le Palacio de Cristal et à révéler 1887 comme l'année de naissance de notre univers."....

  10. Towards Universal Design Hotels in Denmark.

    Grangaard, Sidse

    2016-01-01

    Based on the research project 'Accessible Hotel Rooms' that studies the balance between the experience of supply and demand regarding accessibility features in Danish hotel rooms, this paper demonstrates factors having an influence on Universal Design hotels in Denmark. The research project was financed by the Danish Transport and Construction Agency. Different notions in the hotel sector of the current supply and demand for Universal Design hotel rooms are identified, as well as future demand. Despite supplying accessible rooms, some hotels do not advertise their accessibility features on their website. There exists an attitude in the hotel sector that functions as a barrier for Universal Design: if there are enough guests, for example business travellers, then why market the hotel on Universal Design? The paper points out the coherence between the understanding of the users and the view of demand. Another important factor is Corporate Social Responsibility, which can be regarded as a strategy or platform towards Universal Design hotels. PMID:27534313

  11. Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole

    H. Becker

    2004-09-01

    Full Text Available The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Knowledge of dietary intake was obtained by completing a questionnaire, during an interview with the patient. Knowledge regarding salt usage indicated that a large percentage (34.1 % of participants believed that flavour enhancers like Aromat or Fondor could safely be used instead of table salt. Furthermore, 23.5% reported that tinned and smoked meat or fish have a low sodium (salt content. Fruit and vegetables were perceived as having a positive effect on hypertension by 74.1 % of participants. However, only 15% of the group knew that the recommendation for their usage was five or more servings per day. Only 12.9% of participants in this study had a normal weight (body mass index (BMI < 25, 25.9% were overweight (BMI 25 - 29.9 and 61.2% were obese (BMI ≥ 30; 84.7% recognized the association between obesity and hypertension. A large waist circumference (> 88cm in women; 102cm in men was found in 61.2% of participants, however, only 18.2% of black men had such a measurement. Uncontrolled blood pressure readings (> 140/90mm Hg were found in 61.2% of these patients at the hypertension clinics.

  12. New Challenges for an ‘Old’ Hotel

    2010-01-01

    In Beijing’ s hotel market, there are now about 60 five-star hotels, many of which have been established in recent years, intensifying competition in the market. Opened in 1992, Kempinski Hotel Beijing Lufthansa Center is among the earliest five-star hotels in Beijing operated by foreign hotel management groups. Recently, the hotel welcomed a new general manager.

  13. Hotel Don Pepe. Marbella

    Población, Eleuterio

    1965-07-01

    Full Text Available This splendid building, located at «Las Merinas», is a new source of interest in the beautiful Costa del Sol. It has been made with the most modern materials and techniques. It has an outstanding view over the sea and it has seven standardized floor levels occupied by single rooms, whilst other parts of the building are taken up with small apartments. The recreation zone includes a bar, swimming pools for children and adults, and a cabaret. The ground floor has a main entrance hall, reception offices, shopping corridor, great hall, tea room, and bar. The second floor has a breakfast room, connecting two banqueting halls, hairdresser's, sauna baths, gymnasium, administrative offices, and the manager's flat. The services zone comprises the kitchen, a dining room for various members of the senior staff, post office, laundry, and other standard facilities. The celler serves as a general store and also as wine storage. This hotel has a most impressive functional aspect, and sets a new standard of comfort and luxury for the benefit of tourists who visit this fashionable and picturesque part of the Mediterranean coast.Este espléndido edificio, situado en la finca «Las Merinas», es un atractivo más de la bellísima Costa del Sol malagueña. Se ha instalado de acuerdo con los más modernos materiales y técnicas, disfrutando de bellas vistas hacia el mar, y dispone de: un bloque con siete plantas-tipo de habitaciones, otro de apartamentos auxiliares de pequeña altura, y la zona de recreo, con bar, piscinas para niños, nadadores y saltos, y sala de fiestas. La planta baja aloja: el acceso principal, recepción, conserjería, galería comercial, gran hall, salón de té, bar, etc. La entreplanta comprende: el comedor de desayunos, en conexión con dos comedores para banquetes; peluquerías, sauna, gimnasio, administración y vivienda del director, aparte de la zona de servicios, con cocina, comedores varios de jefes, personal, correos, lavander

  14. Using online technology for hotel presentation

    Gajdoš, Martin

    2009-01-01

    The thesis is devoted to describing the current on-line marketing opportunities and their application for the newly emerging hotel. The goal was to describe current technologies and suggest how to use them in hotels Moods.

  15. Barons Hotels - uus hotellikett, uued hotellid

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  16. From Smart Rooms to Smart Hotels

    Biljana PETREVSKA; Cingoski, Vlatko; Gelev, Saso

    2016-01-01

    This paper gives an overview of a potential path that new hotels have to satisfy to improve their status from a hotel with smart rooms towards a full-scale smart hotel facility. It presents a possible transitional way including innovative applications based on modern information technology for ambient settings in the domain of hotel industry that aims to improve the quality of offered services towards clients, starting from the present level of smart rooms. The main objective i...

  17. Marketing strategy of The Emblem Hotel

    Dolníková, Žofia

    2014-01-01

    Bachelor thesis analyzes the marketing strategy of The Emblem Hotel. The work combines two main parts - theoretical and practical, based on the chosen hotel. The first part defines the main terms and concepts associated with marketing and services in the hotel environment. Another section is devoted to presentation and analysis of individual marketing mix with its application to the hotel. The last section contains of an analysis of competition and SWOT analysis, on the basis of which in the ...

  18. QUALITY MANAGEMENT OF HOTEL INFORMATION SYSTEM

    Galičić, Vlado; Ivanović, Slobodan

    2008-01-01

    An information system is the basis of a hotel as a business system. Its role is to improve the processes involved in performing, managing and strategically planning business operations. It enhances the intangible features of services and increases process and service quality through improvements and innovations. As a business system, a hotel consists of a number of interrelated subsystems. A feature of modern hotel operations is the existence of an integrated hotel information system through ...

  19. Service design in hotels: A conceptual review

    Akoğlan Kozak, Meryem; Acar Gürel, Dilek

    2015-01-01

    Service design is a significant method of increasing service value in hotels. This article aims to review the service design in hotels, drawing from both the service design theory and the various efforts by hotels as antecedents of service design. Despite the relative increase in hotel service quality in recent decades, customer value perception has not increased as expected. One of the main reason of this is ineffective service offerings. At the same time, the new service is a critical compe...

  20. SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV)

    MADAR ANCA; NEACȘU NICOLETA ANDREEA

    2013-01-01

    Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

  1. Application of Marketing in Hotel Companies

    Zubkova Marina S.

    2013-01-01

    The article considers results of marketing research on application of marketing in hotel companies of the Crimea. Results of questionnairing showed insufficient qualification of marketing experts and availability of demand in them. Marketing research conducted by hotels are disconnected and episodic and are reduced to comparison of prices of competitors, study of questionnaires answered by hotel clients, history of hotel guests and are not of system character. It shows dependence of demand in...

  2. SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV

    MADAR ANCA

    2013-12-01

    Full Text Available Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

  3. Energy improvements in the hotel industry

    Cingoski, Vlatko; Petrevska, Biljana; Trajkov, Nikola; Golubovski, Roman; Gelev, Saso

    2015-01-01

    The study explores determinants of energy consumption and efficiency in the hotel industry. It was conducted in Macedonia among managers of three, four and five-star hotels and identified the influencing factors of managing environmental protection practices. Results show that hotel category matters when addressing environmental policy issues. The evidence indicates that hotels support the European environmental impact assessment regulation, but there is a lack of interest due to restricted f...

  4. Performance evaluation methods in the hotel industry

    Nunes, C.; Machado, M.

    2014-01-01

    This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

  5. The evaluation of thermal hotels' online reviews

    BERTAN, Serkan; Bayram, Murat; Benzergil, Nisan

    2015-01-01

    The main objective of this study was to evaluate the perceptions related to the online user reviews of thermal hotels. Specifically, it was investigated whether perceptions towards value (V), location (L), sleep quality (SQ), rooms (R), cleanliness (C), service (S) and factors influencing general evaluation depend on the star numbers of hotels, the location of the hotels and the nationalities of participants. In order to obtain data on perceptions of consumers towards thermal hotels in Turkey...

  6. Human resource evaluation in hotel units:

    George Aspridis; Dimitrios Kyriakou

    2012-01-01

    This paper aims at presenting and analysing the performance appraisal systems and the human potential development in hotel units. It aims at integrating and updating many aspects of performance appraisal while concentrating on the hotel units system to prove the importance of human resource evaluation in hotel units and the procedure that is to be followed by the enterprise for further development of hotel employees. HR evaluation analysis is presented through relevant theoretical background ...

  7. Hotel Section Management by Using Balanced Scorecard

    Anna Lysy; Małgorzata Sztorc

    2009-01-01

    The paper presents some problems in using Balanced Scorecard (BSC) in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure eff...

  8. Business Tourists' Opinions of Radisson Blu Royal Hotel Vaasa as a Business Hotel

    Kettunen, Jenni

    2012-01-01

    The aims of thesis was to find out business tourists’ values and needs which are related to the hotel industry and study business tourists’ opinions of Radisson Blu Royal Hotel Vaasa. The theoretical part presents overview of business tourism, hotel industry and what kind of issues the hotel industry needs to pay attention to when guests are business tourists. Consumer behavior focuses on business tourists’ needs and wants which are related to the hotel. Number of female business tourists has...

  9. Green Hotel Management and Green Star Practice: A Case Study of Best Western President Istanbul Hotel

    Atay, Lütfi; DİLEK, S.Emre; YILDIRIM, H. Mehmet

    2013-01-01

    Defined as environmentally-sensitive marketing, green marketing is applied as a green hotel by accommodation establishments, and as a result of this application, hotels are entitled to be awarded a green star certificate. While those international hotel establishments which have become a brand are carrying out important activities with respect to the green hotel practice, it might be stated that hotels in Turkey are at the beginning level concerning sensitivity to the environment. In the stud...

  10. Hotel Nikko Tianjin General Manager Interview

    2007-01-01

    Before the grand opening of Hotel Nikko Tianjin on April 11,Beijing Review conducted an interview with Mr.Hiroshi O’ishi,General Manager of the new hotel,in order to share the operational and management expertise of Nikko Hotels International with our readers.

  11. Born to Bein the Hotel Business

    2009-01-01

    In the 1970s, a 12-year-old British boy visited a local hotel with his family for the first time. He found the back entrance of the hotel and explored the employee-only areas. He was fascinated by the completely different world from the glamorous front part of the hotel.

  12. Equity valuation : NH Hoteles Group

    Teixeira, Manuel de Abreu Magalhães

    2016-01-01

    The goal of this dissertation is to provide a fundamental insight into equity valuation on the example of NH Hoteles. Initially we analyze all the available theory, choose the most relevant to our case and summarize it. Then we take a closer look at the industry and the firm to have fundamental backgrounds for our model. Ultimately, we apply all the concepts and knowledge about the industry and the company to find the value for NH Hoteles. We also compare our findings with the ones of BPI and...

  13. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  14. Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality

    Anne Benmore

    2014-12-01

    Full Text Available This paper shows that in small hotels, hotel owners interpret "hospitality‟ more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000, an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know‟ and "relate to‟ their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the "host-guest relationship‟ (Tucker, 2003 by employing a range of emotion management strategies. These mirror Bolton‟s 4Ps framework (2009 of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983, enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton's argument (2005 for using agential flexible emotion management that captures but goes beyond emotional labour.

  15. Analisa Nilai Pasar Hotel Inna Simpang

    Surios Ramisda

    2012-09-01

    Full Text Available Hotel Inna Simpang adalah salah satu hotel milik PT Hotel Indonesia Natour yang dipertimbangkan sebagai salah satu aset yang digunakan sebagai jaminan untuk memperoleh dana untuk merenovasi hotel-hotel PT Hotel Indonesia Natour di Bali. Untuk menjadi jaminan, maka diperlukan suatu nilai pasar Hotel Inna Simpang. Tugas akhir ini bertujuan untuk mengetahui nilai pasar Hotel Inna Simpang. Metode yang digunakan adalah pendekatan pendapatan dan pendekatan biaya Digunakan pendekatan biaya karena Hotel Inna Simpang adalah suatu properti yang memiliki nilai tanah dan nilai banguna,sedangkan digunakanya pendekatan pendapatan adalah karena hotel Inna Simpang adalah sebuah properti yang menghasilkan pendapatan. Dari hasil analisa perhitungan nilai pasar, Hotel Inna Simpang memiliki nilai sebesar Rp122.073.131.789 (Seratus dua puluh dua milyar tujuh puluh tiga juta seratus tiga puluh saturibu tjuh ratus delapan puluh sembilan rupiah ,dimana hasil analisa nilai pasar dengan metode pendekatan biaya adalah Rp 177.550.907.600 (Seratus tujuh puluh tujuh milyar lima ratus lima puluh juta Sembilan ratus tujuh ribu enam ratus rupiah ,nilai pasar dari pendekatan pendapatan dengan metode kapitalisasi pendapatan Rp 36.326.880.631,- (Tiga puluh enam milyar tiga ratus dua puluh enam delapan ratus delapan puluh ribu enam ratus tiga puluh satu rupiah,sedangkan nilai pasar dengan metode discounted cashflow Rp 43.073.131.789  (Empat puluh tiga milyar tujuh puluh tiga juta seratus tiga puluh satu ribu tujuh ratus delapan puluh sembilan rupiah.

  16. Shangri-La Hotel Jinan To Open in 2015

    2011-01-01

    Shangri-La Hotels and Resorts to open third hotel in Shandong Province, China Shangri-La Asia Ltd. announced on September 29 it would open a Shangri-La hotel by 2015 in Jinan, the capital of Shandong Province in east China. As the third hotel of Shangri-La Hotels and

  17. Usaha Pengelolaan Dapur Dalam Meningkatkan Kualitas Makanan Pada Hotel

    Mukhtar

    2004-01-01

    Dalam memenuhi kebutuhan tamu hotel, maka pelayanan di bagian pengolahan makanan sangat membutuhkan pelayanan yang serius agar dapat mencerminkan citra dari pada sebuah hotel karena hotel merupakan bangunan yang menyiapkan pelayan untuk tamu, seperti kamar, makanan dan minuman , bar restauran serta laundry dari sekian banyak aktivitas hotel bagian pengolahan makanan (food Production) juga sangat menentukan dalam peningkatan pendapatan sebuah hotel, ole Mukhtar 04009857

  18. Hotels and Motels, casino hotel data set, Published in 2006, Washoe County.

    NSGIC GIS Inventory (aka Ramona) — This Hotels and Motels dataset, was produced all or in part from Published Reports/Deeds information as of 2006. It is described as 'casino hotel data set'. Data by...

  19. ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS

    Dilek Kekeç Morkoç; Lütfi Atay

    2012-01-01

    Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the change...

  20. Study on the Issue of Staff Training in Business Hotel

    Qiumei Fan

    2009-01-01

    According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

  1. Hotel - Litvínov

    Rambousková, Eva

    2013-01-01

    Novostavba hotelu s restaurací, členěna na dva objekty, na jednopodlažní administrativní část s restaurací a zázemím hotelu a třípodlažní ubytovací trakt. Budova není podsklepena s je založena na železobetonových pasech. Nosný stěnový systém je zděný ze systému Porotherm, vodorovné konstrukce jsou také systému Porottherm. Oba objekty jsou zastřešeny plochou střechou. New building of hotel with restaurant, divided into two objects, single-storey administrative part with restaurant and hotel...

  2. Empowerment Perceptions of Employees in Hotel Enterprises

    Şenol ÇAVUŞ; Nasiykat MAMBETOVA

    2015-01-01

    The concept of empowerment, which is applicable for any social group that the person belongs to, is an essential phenomenon for continuity and success of the organization. The main purpose of this study is to determine the empowerment perceptions of employees in hotel industry. The research was conducted in four and five star hotels that operate in the city of Bishkek, Kyrgyzstan, and 170 employees were reached at those hotels. Empowerment ...

  3. Service Quality in Hotel Industry - Customer Satisfaction

    Fučíková, Martina

    2009-01-01

    The theoretical part of the master thesis focuses mainly on particular methods to help to identify customer satisfaction with regard to the specific processes in the hotel industry. The practical part determines the customer satisfaction in the hotel Jalta. A customer satisfaction survey based on a research of the web pages www.hrs.com, www.booking.com, www.tripadvisor and the evaluation of questionnaires provided by the hotel Jalta has been carried out. In addition a mystery shopping with an...

  4. Implementatiton of TQM in Hotel Business

    Zelená, Karolína

    2013-01-01

    This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign...

  5. Internet Search and Hotel Revenues

    Das, P.

    2015-01-01

    We examine if online information search trends reflect public interest in purchasing hotel rooms. We introduce the trends into univariate forecasting models and conventional structural models of room night stays and occupancy rates. We find that on a monthly frequency, search trends are significantly reflective of future room night stays and occupancy rates after controlling for known determinants of these variables. Inclusion the trends significantly improve the weekly forecasts of the perfo...

  6. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  7. Strategic Management Practices within the Romanian Hotel Industry

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

  8. El hotel de mar de J. A. Coderch

    Alfós Bernad, Joan Ramon

    2016-01-01

    This thesis approaches the study of seaside hotels as imagined by Jose Antonio Coderch at the beginning of mass tourism in Spain, when small, traditional, family-run hotels scattered along the coastline were transformed into large, tourist hotel chains. These chained-brand hotels popped up exponentially after the implementation of a financial stabilization plan in 1959, remodelling the Mediterranean landscape, and theywere socially rejected, including the only hotel Coderch ever built: Hotel ...

  9. De cidade à metropole

    Odette Seabra

    2011-07-01

    Full Text Available Nesta formulação está implícito um movimento de raciocínio que vai da cidade à metrópole, porque tanto uma como outra assumem formas histórico-geográficas que correspondem a esta formação social. Nesse plano a questão é de verificar como as mudanças no modo de produção repercutiram na forma urbana, à medida que a formação econômica e social capitalista penetrava os poros da sociedade, provocando enorme diversificação e concentração espacial de atividades (indústria e comércio e de riqueza. A cidade sujeitada a um enorme crescimento, que na prática era um enorme dilaceramento, será vivenciada com grandes transformações. Por isso será necessário compreender, de um ponto de vista lógico-teórico, as mudanças qualitativas dos modos de vida.

  10. Business Plan of the Trilobit hotel

    Latash, Alena

    2016-01-01

    The goal of the thesis is is to present a business plan for new Trilobit hotel, conduct analysis of its marketing activities and determine strategies of development to promote the services of this hotel. SWOT analysis was used and showed that the hotel has more strength than weaknesses; also there are a lot of opportunities for development. Competitive analysis defined the hotel as the best in that area. All tools of marketing mix were explained clearly and in detail. Implementation plan and ...

  11. Jmpressions of Langham Hotel Hong Kong

    2007-01-01

    Hong Kong has long been famous for its exquisite architecture and effective administration.Its hotels are no exception.Last week,we had a chance to experience the five-star Langham Hotel Hong Kong and learn about its design and management concepts,namely its unique characteristics and people-oriented services.

  12. Pricing in the hotel and catering sector

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1987-01-01

    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to d

  13. HOTEL SYSTEMS AS AN EXAMPLE OF INTERNATIONALIZATION

    Dorota Szajt

    2013-01-01

    Article concerns topic connected with hotel managements systems on world. Their rise be connected with continuous development across internationalization. This development be made by investments, cooperation by franchising or management. The presence of the largest nets of hotels in 100 countries testifies about their power.

  14. Sustainability and ethnic minority businesses: an examination of the Asian business sector in the UK

    Dhaliwal, S.; Adcroft, AP

    2005-01-01

    The continued success of Asian entrepreneurs in the UK testifies to the sustainability of the Asian business community which appears to combine the dynamism of the free market with the dynamic, risk taking heroism of the entrepreneur. Asian wealth in the UK has become more diverse in terms of the type of entrepreneur and the types of business. It now crosses from first through to second and third generations. It spans manufacturing and services, entertainment and fashion, hotels and property,...

  15. Hotel-apartament a Amposta

    Rebollo Graupera, Omar

    2012-01-01

    Projecte d'un hotel-apartament de 24 habitacions dobles i 12 apartaments en un solar ubicat al carrer de Sant Joan d'Amposta, a la vora del riu Ebre. La superfície construïda per planta es d'uns 1.500 metres quadrats i l'edifici es desenvolupa en planta baixa mes dues plantes pis. La proposta tracta de respondre al ritme urbà del front fluvial, alliberant espais en planta baixa per a l'us ciutadà actuant com a filtre entre la ciutat i el riu.

  16. Horses Hotel: Proust a Contrapelo

    Patrick Bange

    2013-10-01

    Full Text Available Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  17. Horses Hotel: Proust a Contrapelo

    Patrick Bange

    2013-01-01

    Este trabalho articula uma crítica da peça Horses Hotel, dirigida por Alex Cassal e Clara Kutner e que esteve em cartaz no Oi Futuro do Flamengo, no Rio de Janeiro, de dezoito de abril a dois de junho de 2013. A partir de uma investigação do projeto estético disposto sobre o palco, percurso ao longo do qual convido Gustave Flaubert e Marcel Proust, discuto em que medida esse projeto constitui uma estética sintomática, cuja base está na defesa de uma arte pela sensação em si.

  18. The Days Hotel & Suites Beijing

    2006-01-01

    A Cultural Concept Located within striking distance of Beijing's booming Central Business District, the Days Hotel & Suites Beijing also offers easy access to the art of the imperial city. Adjacent to the Panjiayuan Flea Market, where curios and folk artworks of the ancient capital are bought and traded, it is a multi-function concept of fine dining and entertainment that taps into the cultural essence of China's storied past. In the entrance to the sizeable lobby of Regal Palace Chinese Cuisine House, a...

  19. 2 Hoteles en Almería - Gran Hotel Almería –Alcazaba Gran Hotel

    Cassinello, F.

    1970-05-01

    Full Text Available This article describes the above two hotels, one of which is a town hotel, namely the «Gran Hotel Almería », and the other a touristic hotel situated near the beach and close to sporting facilities. Both hotels are of 1. A classification, and have been carefully designed; they have basic characteristics that are common to both, but have many secondary features that are specific of each, depending on their emplacement and use.En este artículo se describen dos instalaciones hoteleras: una, de carácter urbano, «Gran Hotel Almería»; otra, eminentemente deportiva y de playa, «Alcazaba Gran Hotel». Ambos edificios son de categoría cuatro estrellas y se han estudiado cuidadosamente, plasmando características básicas y fundamentales comunes, pero con detalles distintivos que las diferencian, en función de su emplazamiento y utilización.

  20. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    Suree Khemthong

    2014-09-01

    Full Text Available This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1 non-early adopter hotels, and 2 early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and more likely to be more ready to adopt IWMA than non-early adopter hotels were. Managers of Thai hotels in the early adopter stage were more likely to perceive the benefits and recognise compatibility when adopting IWMA than were managers in the non-early adopter hotels. Customer power and level of government support were considered to be the push factors for hotels in the use of IWMA at the early adopter stage more than for non-early adopter hotels.

  1. Hotel en Guadalupe, Antillas francesas

    Bruyère, André

    1966-04-01

    Full Text Available This hotel complex includes a central building and two wings. The former is occupied with the main hall, reception zone, management offices, various shops, bars, games section, open air reception space, resting rooms, dancing hall, services and secondary rooms. The east wing contains the dining room, two drawing rooms, a hall for meetings and banquets, kitchen, dining room for the staff, washing facilities and similar. The west wing has 54 bedrooms and 3 reception rooms. The most outstanding features of this project are the use of concrete slabs for the roof, and the strongly articulate planform, which fits beautifully with the exuberant natural environment.El conjunto hotelero construido consta: de un cuerpo central y dos alas laterales. El primero alberga: la entrada del hotel; zona de recepción; despachos de la administración y dirección; varias tiendas; bares; áreas para juegos; salones al aire libre; salones de descanso; pista de baile; servicios; etc. El ala E. aloja: el comedor; dos salones; la sala para congresos, banquetes u otros usos, etc.; cocinas; comedor de los empleados; lavandería; etc. El ala O. consta de 84 dormitorios y 3 salones. Destacan como características más notables del edificio, el empleo de movidas láminas de hormigón como cubiertas y su planta ágil y viva, que tan bien encaja en el marco exuberante que la rodea.

  2. Perceptions of Service Quality in Jordanian Hotels

    Suleiman A. Al Khattab

    2011-06-01

    Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

  3. Analýza boutique hotelů

    Dvořáková, Lucie

    2014-01-01

    The Diploma thesis "Boutique Hotels Analysis" is focused on tourism and hotel industry in the Czech Republic. The theoretical part encompasses essential terms and pieces of knowledge in both sectors; the practical part is based on boutique hotel Buddha-Bar Hotel Prague. Provided services, position among competitive subjects in hotel industry market and satisfaction of staff are analyzed. Based on results, strategy for further development and suggestions for increasing competitiveness are reco...

  4. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.

    Ojerinde, Babajide

    2011-01-01

    The key issue in any organization operating in the service sector, hotels been part of them, is service quality. The extent to which the organization manages its service quality will go a long way to either make it successful or otherwise. Hotel guests are more enlightened nowadays, this is one of the effects of globalization on the hotel service sector worldwide. Guest demand for quality service, they have expectation on the kind of service the hotel should deliver especially when the hotel ...

  5. Energy efficiency of hotel minibars; Energieeffiziente Hotel-Minibar

    Nipkow, J.; Busch, E. [Schweizerische Agentur fuer Energieeffizienz S.A.F.E., Zuerich (Switzerland); Herzog, L.; Paris, A. [Alteno AG, Basel (Switzerland); Perincioli, L. [Perincioli Lorenz, Goldiwil (Switzerland)

    2004-07-01

    Minibars are common in hotel rooms to provide cold drinks of the four-star or higher standard, sometimes also for the three-star houses these appliances are located inside the guest room and should not disturb the guests, they have to be noiseless. For that reason, up to now the vast majority is equipped with absorption refrigeration technology. That's why the daily electricity consumption is very rarely below 0.7 kWh/d, and was a few years ago rarely below 1.5 kWh/d. Energy efficiency potentials are therefore substantial: According to surveys and estimates 50'000 to 60'000 minibars are being operated in Switzerland, resulting in an electricity consumption of about 24 GWh/a and electricity cost of about 4.8 million CHF/a. Additional electricity consumption for air conditioning due to the minibar waste heat is not yet included in these figures. From a technical point of view this service might be performed at 1/4 of the actual electricity consumption, using the most efficient small household refrigerators. As a short-time alternative, minibars with Peltier technology are being offered, saving 30% electricity compared to the most efficient absorption models, and 70% compared to older models. Additional development steps seem to be necessary to optimize compressor technology minibars, as the efficiency of the actually sold models on the market seems hardly more efficient than absorption models. Other alternatives of the service 'cool drinks available at every time' could not be established in hotels so far, for different reasons. The improvement of minibar efficiency in short and longer term should be pursued by subsequent projects. (author)

  6. Pricing in the hotel and catering sector

    Hoeven, W.H.M.; Thurik, Roy

    1987-01-01

    textabstractA model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to discriminate between such influences as sales composition, costs and their various components, scale and demand conditions on price setting. Our empirical evidence stems from the Dutch hotel and cat...

  7. Loyalty Card Promotional Activity in Budget Hotel

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish custome...

  8. Analisa Potensi Pajak Hotel Kabupaten Deli Serdang

    Tobing, Rio Mangara Tua Lumban

    2011-01-01

    The purpose of this paper is to analyze the potential of the hotel tax revenue Deli Serdang regency during the period 2006-2009 by using descriptive method with simple statistics. From the analysis simple descriptive statistics, the hospitality sector is very potential to be developed by looking at the growth rate of hotel tax revenue realization that experienced positive growth from year to year with growth of 20.7 percent per year. But there is still much potential untapped hotel tax, it...

  9. Geography Matters in Online Hotel Reviews

    Wang, Mingshu; Zhou, Xiaolu

    2016-06-01

    In resonance with the popularity of user-generated contents (UGC) and the volunteered geographic information (VGI), this study crowdsourced 77,098 hotel reviews of 220 hotels provided by U.S. reviewers in the city of San Francisco, 2002 to 2015. In this exploratory analysis, we have revealed that there is spatial dependence of customer satisfaction at different locations (of hotels), which violates the assumption that ordinary least-square (OLS) is the best linear unbiased estimator (BLUE); therefore, spatial model might be required for analysing any antecedents and consequences of such phenomena. These results have implications in marketing and management strategies.

  10. The Organisational Gap Model for Hotel Management

    Maja Uran

    2010-12-01

    Full Text Available This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap. The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered on the sample of 500 questionnaires from the Slovenian hotel industry and analysed with exploratory factor analysis and structural equation modelling. The results can be useful guidelines for hotel management on how to improve the service delivery process.

  11. Human Resource Evaluation in Hotel Units

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  12. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Ketut Ngurah Trisni Sakawati

    2015-01-01

    The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels...

  13. THE ROLE OF MARKETING IN HOTEL INDUSTRY : Six successful hotel units in Abuja and Jakobstad

    Talabi, Juwon

    2015-01-01

    The hotel business is arguably the most lucrative business within the hospitality industry. This is proven by the astronomical growth rate of the industry. However, in the recent years, the industry has witnessed a high level of competitions which makes hotel owners and managers search for new ways of ensuring success in their business voyages by applying different strategies to yield high occupancy rate of their hotel rooms and concomitantly provides them with good returns on their investmen...

  14. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Milan Bradić; Ljiljana Kosar; Bojana Kalenjuk

    2013-01-01

    This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores) given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in...

  15. Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara

    Elbeyi Pelit

    2011-01-01

    The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks) have been found in the scope of operational risk, and their applications towards these risk types in hotel e...

  16. The position of hotel chains in hospitality industry on example of Hilton Hotels

    Sadykova, Margarita

    2012-01-01

    Within a few decades globalization continues to be widespread in all sectors. This phenomenon affects tourism as well, we can follow such new trends such as acquisitions or creation of big hotel groups.Thus, we can see how this issue is important nowadays.This bachelor thesis project is focused on analyzing the current position of hotel chains on market. In the theoretical part are explained major terms related to the operation of hotel chains, system of their functioning and comparisons with...

  17. Virginia Tech Signs Agreement With Hilton Hotels Corporation To Manage Hotels And Conference Centers

    Felker, Susan B.

    2003-01-01

    Virginia Tech has expanded its relationship with Hilton Hotels Corporation to manage the university's new hotel, The Inn at Virginia Tech, and the Skelton Conference Center in preparation for its opening in May 2005. Vice Provost for Outreach and International Affairs John E. Dooley announced the new accord which will complement the agreement under which Hilton has managed The Hotel Roanoke & Conference Center for the Virginia Tech Foundation under the Doubletree brand. This agreement, which ...

  18. DAMPAK PERKEMBANGAN CITY HOTEL TERHADAP USAHA HOTEL MELATI DI KOTA DENPASAR

    Ketut Ngurah Trisni Sakawati

    2015-09-01

    Full Text Available The tourism sector of Bali has developed rapidly in the last tenyears, especially when it is seen from the trend of the numbers ofdomestic and foreign tourist arrivals. This trend is accompaniedwith the increasing number of accommodation facilities. Denpasaris a region which shows the rapid growth of accommodationfacilities, such as the presence of a number of hotels in the city areawhich is often referred to as a city hotel. This study examines thefactors that cause the growth of city hotels, the impacts of the cityhotel growths on the budget hotel businesses, the competition andbusiness strategies of inter-city hotels as well as their influences onbusiness strategies of budget hotels in Denpasar City. The theoriesapplied in the study were the theory of supply and demand, theimpact theory and the theory of tourism policy. Data were collectedthrough observation and interviews with relevant tourismstakeholders. The findings show the rapid developments of the cityhotels have given negatif and positive impacts on the businesses ofthe budget hotels in Denpasar. To prevent excessive developmentof the city hotel, it is recommended to Denpasar government todevelop a needs assessment of hotel rooms and some policies suchas standard setting policies of room rates or equitable policy of thehotel developments.

  19. Hotel

    Stromecký, Jiří

    2015-01-01

    Projekt mojí diplomové práce řeší novostavbu hotelu ve městě Brně. Tato práce má za cíl vypracovat projektovou dokumentaci pro provedení stavby. Jedná se o volně stojící objekt v rovinném terénu. Stavba má čtyři nadzemní a jedno podzemní podlaží. V podzemním podlaží se nachází hromadné garáže, technické zázemí hotelu a sportovně relaxační úsek. V prvním nadzemním podlaží je umístěna recepce, restaurace, kavárna, obchodní prostor a venkovní terasa. Druhé a třetí nadzemní podlaží je určeno pro ...

  20. Hotel

    Chromjak, Martin

    2014-01-01

    Táto diplomová práca je zameraná na projektovú dokumentáciu pre realizáciu stavby Hotela. Budova má 6 nadzemných podlaží. Na 1. NP sa nachádza vstupná hala, bar, tanečná sála, reštaurácia, konferenčné miestnosti a wellness centrum. Na 2. NP sa nachádza okrem administratívneho zázemia Hotela aj posilňovňa, detský kútik a tri veľké terasy. Na 3. – 6. NP sa nachádzajú hotelové izby. Hlavný nosný systém budovy tvorí skeletová rámová konštrukcia. This master's thesis deals the design docum...

  1. Hotel

    Jará, Andrea

    2013-01-01

    Jedná se o stavbu hotelu. Objekt je umístěn na rozsáhlém pozemku nacházejícím se u brněnské přehrady. Pozemek je zastavěn mnoha dalšími budovami, které úzce souvisí s provozem hotelu. V tomto projektu je řešena pouze budova hotelu. Stavba je navržena jako čtyřpodlažní s jedním podzemním a třemi nadzemními patry. Do objektu vedou dva hlavní vstupy. Dvě nadzemní patra jsou obytná s celkovým počtem 24 pokojů. První nadzemní patro je zázemí recepce a kavárny. V suterén se nachází relaxační centru...

  2. Hotel

    Mizerák, Maroš

    2016-01-01

    Diplomová práce řeší novostavbu hotelu s restaurací v Ochozu u Brna. Objekt se skládá z tří nadzemních podlaží. Na prvním nadzemním podlaží se nachází recepce, restaurace se zázemím a technická místnost. Druhé a třetí nadzemní podlaží je určeno pro ubytování hostí v apartmánech. Objekt má vyprojektovanou Sedlovou střechu s dřevěným krovem a ocelovými vaznicemi. Apartmány obsahují mimo jiného i lodžii. Objekt se nachází v mírně svažitém terénu. Na pozemku se nenachází žádný jiný objekt. Thi...

  3. Hotel

    Halgoš, Jozef

    2016-01-01

    Cílem diplomové práce je návrh hotelu. Budova hotelu je samostatně stojící. V prvním nadzemí se nachází restaurace s kuchyní kuchyňského provozu, recepce a hygienické zázemí pro návštěvníky a personál. Podlaží 2.NP a 3.NP slouží pro ubytovaní hostů. Dva pokoje jsou řešeny bezbariérově. Nosný stěnový systém je zděný ze systému Porotherm. Stropní konstrukce je navržena ze stropních panelů. Zastřešeni objektu je řešené dvěma typy střech. Trojpodlažní část objektu je zastřešená jednoplášťovou plo...

  4. Improving service quality in NHS Trust hospitals: lessons from the hotel sector.

    Desombre, T; Eccles, G

    1998-01-01

    This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction. PMID:10177367

  5. Hotels and Motels - Volusia County Lodging (Points)

    NSGIC GIS Inventory (aka Ramona) — Abstract: This file shows the physical location of known Hotel, Motel, and Bed and Breakfast establishments in Volusia County. This file will be checked at least...

  6. Hotel na Vysočině

    Machatka, Petr

    2013-01-01

    Diplomová práce s názvem Hotel na Vysočině řeší projektovou dokumentaci ve stupni pro provedení stavby. Hotel má tři nadzemní podlaží. Objekt je nepodsklepený. Zastřešení je provedeno plochou a šikmou střechou. Zdící systém POROTHERM s kontaktním zateplením expandovaným polystyrenem EPS -F. The master thesis named Hotel at Vysočina solves project documentation in the degree for building construction. The hotel has three floors. The object is without a cellar. As roofing is used a flat and ...

  7. Hotel Section Management by Using Balanced Scorecard

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  8. Measures Concerning Sustainable Consumption in Hotels

    Mirela ?tefanica; Mioara Borza

    2014-01-01

    The present work analyses the measures adopted in hotel industry with the purpose to obtain a sustainable consumption through a comparative approach of Romanian and Italian hotels, by highlighting the similarities and the differences between them. Consequently, we used the questionnaire as a research instrument, in order to gather the primary data, which were processed by the help of SPSS program. The results obtained emphasised the measures applied most often in the tourist units investigate...

  9. Advertising of boutique hotel on the Internet

    Antropov, Artem

    2014-01-01

    The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

  10. Business Plan for the Wellness Hotel

    Bučková, Lenka

    2014-01-01

    The aim of this thesis is to characterize the situation in the field of wellness and subsequently set the wellness hotel business plan. The emphasis is placed on finding public awareness about the importance of the field of wellness and public interest in a healthy lifestyle. The work focuses on the research of the demand, which builds actual business plan. The processing of this thesis will help in deciding whether the project of the wellness hotel is realistic.

  11. Nuevos materiales para el hotel del futuro

    Pous de la Flor, Juan

    2014-01-01

    Sacyr participa y lidera el subproyecto 2, consistente en la edificación del hotel del futuro, dentro del proyecto THOFU 'Tecnologías del Hotel del Futuro'. Se trata de un proyecto del programa CENIT del Ministerio de Economía y Competitividad, orientado a la investigación planificada y la creación de productos, procesos o servicios que integren diferentes tecnologías de interés estratégico

  12. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Nicolae LUPU; Ana-Maria NICA

    2010-01-01

    As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ or...

  13. Hotel Fåfängan

    Zajaczkowski, Maciej Benjamin

    2011-01-01

    During the last years, there has been a vital discussion about the lack of apartments in Stockholm. But it is not only permanent residences missing. Stockholm is a popular tourist destination and each year thousands of tourists arrive. Unfortunately more than 1500 hotel rooms are missing each year. This project will improve this situation by implementing a new hotel on the rock of Fåfängan.

  14. Analisa Investasi Hotel Axana (Ex Ambacang Padang

    Gusriani Gusriani

    2013-03-01

    Full Text Available Gempa bumi pada tahun 2009 mengakibatkan bangunan-bangunan di Padang banyak yang runtuh, salah satunya adalah Hotel Ambacang. Pemilik  membangun kembali Hotel  Ambacang dengan desain struktur  tahan gempa dan ini  membutuhkan biaya yang jauh lebih besar dari bangunan semula. Hotel Axana adalah hotel berbintang empat dengan jumlah lantai empat lantai, lantai satu terdiri dari kafe, lobby, gudang, coffe, dan ballroom, sedangkan untuk lantai dua terdiri dari 39 unit kamar, lantai tiga terdiri dari 37 unit kamar, lantai empat terdiri dari 38 unit kamar,  gym dan kolam renang. Penelitian ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Analisa finansial ini dilakukan dengan menganalisa variabel investasi, kemudian menghitung pengeluaran dan  penerimaan  yang selanjutnya dapat dibuat cashflow selama masa investasi, kemudian dilakukan analisa sensitivitas terhadap variabel tingkatan jumlah pengunjung, tarif sewa kamar, dan suku bunga bank. Dari hasil analisa data diketahui bahwa Investasi total Hotel Axana Sebesar Rp 130.293.467.888,00 dengan NPV selama masa investasi  sebesar   Rp 1.712.634.662,00, sedangkan analisa Profitability Index (PI Hotel Axana ini = 1,3%, positif berarti hotel ini profit dan dikatakan layak dari segi finansial. Hasil analisa sensitivitas antara variabel okupansi, tarif sewa kamar, dan suku bunga terhadap NPV diketahui bahwa Hotel  Axana Padang layak jika  tingkat hunian lebih dari 40%, penurunan tarif sewa kamar tidak lebih dari 5% dari taraf saat ini,  suku bunga tidak lebih lebih dari 12,6 %.

  15. Greening the Hotel Operations: Puerto Princesa Experience

    Josefina S. Viernes

    2014-01-01

    - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa...

  16. Perceptions of Service Quality in Jordanian Hotels

    Suleiman A. Al Khattab; Aldehayyat, Jehad S.

    2011-01-01

    The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF) was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality ...

  17. Guest Experience Design in Hotel Industry

    Nurminen, Mari

    2007-01-01

    The purpose of this paper is to provide a business case for experience design services in the hotel industry in North America. The business case is built upon primary and secondary research that describes value chain, structure, performance measures of the hotel industry and estimates potential market for design services. Additionally, project reviews experience design discipline itself and role of participants in creation of guest experiences. Findings of the paper include recognizing opport...

  18. Customer satisfaction of an apartment hotel

    Khyarginen, Margarita

    2015-01-01

    Customer satisfaction becomes the object of a research quite often, especially in business. If the company cares about its customers, it will put effort to know how satisfied they are with the services or products. Satisfied customers are loyal customers, who bring profit and other, new customers. Apartment Hotel Tampere MN, a new and developing company, is interested in keeping its customers satisfied. To expand and improve the services it is important for the hotel to measure customer s...

  19. Radon in the Hotels in Montenegro

    Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m3, with an arithmetic mean of 43 Bq/m3. This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

  20. Hotel Housekeeping Mobile Application in Finland

    Tran, Mai

    2016-01-01

    This research dealt with the housekeeping management mobile application as a new phenomenon in hospitality industry. Understanding the application and its users’ experience and behaviors could facilitate the IT companies and developers to improve the application and hotel and house- keeping managers to take care of their employees and enhance the work process. The subject of the research paper was Serviator – the program that was currently in use in Solo Sokos Hotel Pavil- jonki Jyväskylä, Fi...

  1. Implementation and Benefits of CRM in Hotel Industry : A comparative study ofClarion Collection hotel and Scandic hotel in Västerås

    Mu, Bin; Xiao, Meng; Gebray, Yonas

    2015-01-01

    This thesis is to identify the main factors that influence CRM implementation in Scandic hotel and Clarion hotel. Moreover, benefits of both hotels that can be reaped from using CRM. The result shows that CRM plays an important role in creating a long term successful to the hotels. But this can be achieved through considering major factors that influencing CRM implementation. CRM benefits also realized in both operational and strategic.

  2. The UK Casting Industry

    Jincheng Liu

    2006-01-01

    The casting production in the UK in 2004 is presented and analysed. The UK casting industry has played an important role in world casting and manufacturing production. However recent years the rapid development of some developing countries has been shifting the casting production from the western industrialized countries including the UK. The UK casting industry and associated research and technology organizations, universities have been working together very hard to face the serious competition to make the UK casting industry have a sustainable future. The UK casting industry remains strong and plays an important role in world casting and manufacturing production.

  3. Hotel innovation and its effect on business performance

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N = 331) answered questions about innovations over a 6-year period. On the basis...... of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We...... therefore suggest that these combinations are used to create synergies for hotel performance....

  4. The potential of branding in the hotel industry

    Dufková, Kateřina

    2011-01-01

    The aim of this diploma paper is to discover if integration of hotels into hotel chains and hotel group is for the hotel industry the right direction. The first part defines what a brand is, why is created by companies and how a brand should be managed. Afterwards, brands strategies are identified. The paper describes possible ways of cooperation between hotels and hotel groups and tries to find out if this cooperation is beneficial or not. The last part of the paper is about Carlson Rezidor ...

  5. Marketing mix of a three-star hotel in Prague

    Pořtová, Lucie

    2011-01-01

    The diploma thesis deals with the marketing mix of a three-star hotel in Prague. Its goal is to analyse marketing tools and to suggest possible measures to improve the current hotel situation. A sub-goal is to discover guest satisfaction with quality of hotel services, criteria for choosing this hotel and a way of booking hotel rooms. Results should serve to improve the quality of hotel services and to better meet guest needs. The contribution of this work can be seen in the practise of the s...

  6. The Hotel as the Holiday/Stay destination: Trends and Innovations.

    Hackett, Gereva; Melia, Detta

    2012-01-01

    This paper analyses trends in the international hotel industry and provides insights into the trends that are most likely to influence future business success. Trends, such as, design, social and lifestyle changes, the eco-hotel, the historically significant hotel, the sports hotel, the health spa, the quirky hotel, the boutique hotel and the fashionable hotel which are differentiating the traditional hotel product are discussed. This paper is based on primary and secondary research providing...

  7. Shangri-La Announces the Official Debut of Kerry Hotel,Beijing

    2011-01-01

    Shangri-La Hotels and Resorts introduced its second Kerry Hotel on November 19, 2011. Marking the completion of the first phase of a multimillion-dollar renovation, Shangri-La’s Kerry Centre Hotel, Beijing is rebranded as Kerry Hotel, Beijing. It joins its sister hotel, Kerry Hotel Pudong, Shanghai, which launched the brand in February 2011.

  8. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  9. Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria Metropole, South Africa

    C.A. Du Toit

    2008-09-01

    Full Text Available Spirocerca lupi (Spirurida: Spirocercidae is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18 and numbers (447, predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog dung.

  10. Hotel v Opavě

    Mích, Ronald

    2013-01-01

    Diplomová práce řeší novostavbu hotelu v Opavě s ubytovací kapacitou 32 lůžek. Dva pokoje jsou řešeny bezbariérově. Samostatně stojící budova má tři nadzemní podlaží. Objekt má vnější rozměry 32,39 m x 24,24 m a výška objektu po atiku je 11,54 m. V prvním nadzemním podlaží se nachází zázemí pro hotel a restaurace s kuchyní včetně kuchyňského provozu, kapacita restaurace je 80 lidí. V druhém nadzemním podlaží se nachází ubytovací prostory, sklady, kotelna a místnost VZT. V třetím nadzemním pod...

  11. Energy use and management in hotels in Hong Kong

    Deng Shiming; Burnett, J. [The Hong Kong Polytechnic University, Kowloon, Hong Kong (China). Department of Building Services Engineering

    2002-12-01

    This paper reports on a study of energy use in 16 quality hotels in Hong Kong. An overview of energy use in these hotels is firstly presented, and this is followed by a detailed analysis of energy use in one of the 16 hotels. The overview indicates that the energy use situation in hotels in Hong Kong is very much diversified. The total energy use in a hotel is dominated by electricity, with the greatest portion for air conditioning because of sub-tropical climate. A detailed multiple variable regression analysis indicated that a number of hotel operating parameters as well as climatic condition can affect electricity, diesel and gas use in a hotel building. In order to achieve both operating cost saving and environmental protection, it is recommended that an energy management programme be established, and key elements of such a programme based on the experience of implementing energy conservation strategies in hotels in Hong Kong are highlighted. (author)

  12. Marketing of a family hotel in the High Tatras

    Danišová, Magda

    2008-01-01

    Master's thesis "Marketing of a family hotel in the High Tatras" is a marketing concept for a family hotel introducing all aspects of marketing that we should take into consideration both before and during its operation.

  13. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  14. Emergency Management for Disasters in Malaysian Hotel Industry

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  15. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  16. The Barriers of Foriegn Hotels Entering the Chinese Market

    Chen, Li-Yin

    2006-01-01

    China is a late comer in the tourism industry, but it does not mean that China has lower development in the hotel industry because of its surprising growth in the number of hotel. Because the rapidly increasing international and domestic tourists, the Chinese blooming economy and many important international and continental events which will be held in China, the Chinese hotel industry has rapid development in China. Therefore, both foreign and domestic hotel corporations have been expand...

  17. The Future Development of The New County Hotel

    Viinikka, Eeva-Lotta

    2012-01-01

    This thesis was written to research the current situation of The New County Hotel, Gloucester, England and how can it stay competitive in the future. The thesis objectives were to find out the how the tourism is within the hotel market area as well as identify the competences and needed improvements of the hotel and its image building. The theory used for the thesis presents researches of the current competitive situation within hotel industry and what competition means for a single comp...

  18. Water consumption model for three star hotels in Majorca

    Escalera Izquierdo, Gregorio; Pérez Zabaleta, Amelia; Vizcaíno Pérez, Luis

    2013-01-01

    The purpose of this article is to develop a method to obtain a mathematical model for monthly water consumption versus occupation, from historical data from hotels, using linear regressions, validated by the square of the Pearson correlation coefficient. Based on data of Majorca hotels with common studied characteristics, current consumption is modeled for each hotel and the group of hotels. Minimum values by intervals of occupation can be obtained from the corresponding opt...

  19. A Framework of Halal Certification Practices for Hotel Industry

    Mohd Rizal Razalli; Rushami Zein Yusoff; Maizatul Wahidar Mohd Roslan

    2013-01-01

    Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel ...

  20. Potential of energy savings in the hotel sector in Jordan

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise

  1. Specialisation as a trend in modern hotel industry

    Nadia Pavia; Jasmina Gržinić; Tamara Floričić

    2014-01-01

    Purpose – In this paper, the importance of the organisation of specialised hotel offer is researched, as well as its competitiveness in the market. The research goal is determination of changes in hotel competitiveness levels following implementation of specialised label standards for the purposes of as high as possible quality organisation of the hotel industry in destination and resource valorisation. Design – The paper is conceived in the way that it presents Croatian hotel industry proble...

  2. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  3. EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

    Efstathios VELISSARIOU; Christos AMIRADIS

    2014-01-01

    Tourism can have significant impacts on employment in tourist destinations. It must be also noted that the human capital in the tourism sector, and more specifically in hotels, constitutes a basic factor of quality. The effectiveness of service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and characteristics of...

  4. Emergency Management for Disasters in Malaysian Hotel Industry

    AlBattat Ahmad Rasmi; Mat Som Ahmad Puad; Abukhalifeh Ala`a

    2014-01-01

    This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and Inte...

  5. Romanian Hotel Groups Listed at Bucharest Stock Exchange a Survey

    Cornelia Pop; Cristina Curutiu; Partenie Dumbrava

    2008-01-01

    Hotel industry is an important component of travel and tourism (T&T) sector. However, less studies are dedicated to hotel industry than to the T&T sector as a hole. Even less studies are available on hotel companies or groups listed on stock exchanges around the world. The present study will focus on Romanian hotel groups listed at Bucharest Stock Exchange, compared with the situation in Europe.

  6. Factors Influencing Customer Satisfaction with Chain Budget Hotels in Bangkok

    P. Cherdchamadol; P. Kawachart

    2013-01-01

    The budget hotels in Thailand are likely to grow by the growth of low cost airline. Since cheaper airline ticket, middle management employees and their families including tourists travel more and more. Other than that, budget hotel business requires low investment but good return. Not surprisingly, the giant public company in Thailand hotel business, CENTEL, has been planned to expand new brand of 2 star hotel chain to serve the number of increasing travelers for AEC in 2015. However, IBIS Ba...

  7. Potential of energy savings in the hotel sector in Jordan

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications

  8. The effect of visibility of environmental friendliness in hotels

    Hernesniemi, Maria

    2015-01-01

    This research studies the visibility of environmental friendliness in the hotel industry and whether or not it can have a positive effect, especially with profitability. Two local hotels from Helsinki are included as practical examples, Scandic Marski and Best Western Premier Hotel Katajanokka. The research is conducted using both quantitative and qualitative research methods as well as literature review. Close ended questionnaires were sent out to two case hotels and Scandic Marski Front Off...

  9. Current situation and prospects of development of chosen hotel

    Kozová, Petra

    2010-01-01

    My bachelor thesis is focused on analyzing of the situation in the chosen hotel, which is called hotel LUNA *** and situated in Martin, Slovakia. The aim of the thesis is to analyze this hotel, to evaluate its current situation and then to propose possible solutions and prospects of its future development. The theoretical part involves marketing facts and the organization of hotel establishments, the Slovak legislation and the condition in which the accommodation facilities in Slovakia are. T...

  10. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Ivana Zubac

    2012-01-01

    From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, finan...

  11. Strategic Management Practices within the Romanian Hotel Industry

    Ovidiu-Niculae Bordean

    2014-11-01

    Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

  12. How to make the customers satisfy the hotel

    Yang Li

    2015-01-01

    with the rapid development of Cardiff economy as wel as the tourism industry, the city's hotels have almost 9,000 available bed spaces in total, more and more businesses men and tourist rush into Cardiff, it brings a lot of opportunities to the local hotel industry. So the designed hotel should also try their best to attract more customers for more profit.

  13. 40 CFR 30.18 - Hotel and motel fire safety.

    2010-07-01

    ... 40 Protection of Environment 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18... EDUCATION, HOSPITALS, AND OTHER NON-PROFIT ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public Law 101-391) establishes a number of...

  14. Hotel Employees' Japanese Language Experiences: Implications and Suggestions.

    Makita-Discekici, Yasuko

    1998-01-01

    Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

  15. Evaluation of Marketing Mix of a chosen Hotel

    Jedounová, Lucie

    2011-01-01

    This thesis focuse on tourism, part of it focuse on characteristic of tourism services and hotel industry too. Substance of this work is marketing in tourism and tourism services, specifically in hotel industry, where the goal is evaluate every simple part of marketing mix by chosen three-stars hotel and propose possible changes which could increase demand or attract new clients.

  16. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  17. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  18. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  19. Business Guests Satisfaction in the Hotel Industry: A Case Study of North American Hotel Chains

    Milan Bradić

    2013-04-01

    Full Text Available This paper considers the problem of satisfaction of business guests with hotel brands in North America. In analysis we used the guests responses (scores given for 12 different elements of hotel product. In order to arrive at more accurate results, monitored hotel chains are grouped into price tiers. The aim of this paper is to indicate what facilities and services the North American business guests appreciate most. Industry trends and results may be beneficial to all hoteliers, especially in business tourism segment.

  20. Liikuntapalveluiden tarjoaminen hotelliasiakkaille Sokos Hotel Lappeessa

    Tarkkonen, Johanna

    2012-01-01

    Tämän opinnäytetyön tarkoituksena oli tutkia, miten hotelliasiakkaat tällä hetkellä käyttävät liikuntapalveluita ja millaisia liikuntapalveluita hotelliasiakkaat haluaisivat käyttää majoittuessaan hotellissa. Tutkimuksen tarkoituksena oli myös selvittää, miten Sokos Hotel Lappee yhteistyökumppaneineen voisi kehittää liikuntapalveluidensa tarjontaa vastaamaan asiakkaidensa toiveita entistä paremmin. Tutkimus rajattiin koskemaan Sokos Hotel Lappeen kanta-asiakkaita. Toimeksiantajana työssä oliv...

  1. Celiac disease customers' experiences of hotel breakfast

    Välikangas, Jane

    2015-01-01

    Aim for this bachelor thesis is to collect the experiences of celiac disease customers’ about hotel breakfast in Helsinki and Tampere. The idea was to collect the thoughts of customers and what would they recommend to improve with the gluten-free products and with the quali-ty of service in the hotel breakfast. The study was made as a survey in spring 2015 and the total number of respondents was 62. Celiac disease is a sickness where protein in wheat, rye and barley causes an autoimmune ...

  2. Strategic marketing plan for a hotel

    Karppinen, Maarit

    2011-01-01

    The aim of this thesis was to form a strategic marketing plan for Hotel X, a small privately owned hotel in Helsinki. The theoretical part of this thesis presents tourism and marketing from the hospitality industry’s point of view; what challenges the accommodation providers face when marketing their products and what kind of plans can be formed in order to keep their marketing actions up to date. In the research a qualitative method was used and the data was collected using semi-structured q...

  3. Hotel W Barcelona: style department (housekeeping)

    Major, Teresa Alexandrina Martins Ferreira

    2014-01-01

    Este relatório pretende descrever a experiência proporcionada pelo estágio efetuado no departamento de Style do hotel W Barcelona, enquanto supervisor de housekeeping. Para melhor conseguir definir esta experiência, é feita uma caraterização da entidade de acolhimento, referindo os elementos diferenciadores associados à brand do hotel, assim como aspetos gerais da cadeia hoteleira a que esta está liga. Segue-se uma revisão de literatura onde é explorada a descrição do departame...

  4. Hotel Hilton en New Orleans - EE. UU.

    Hellmuth, George; Obata, Gyo; Kassabaum, George

    1980-01-01

    The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a uniq...

  5. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Chung-Chieh Lee

    2013-03-01

    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  6. The People-First Service of Grand Hotel Beijing

    2011-01-01

    Grand Hotel Beijing is located north of Chang’an Avenue and east of the landmark Forbidden City in Beijing.This five-star luxury hotel has received numerous government delegations and state leaders from around the world since it opened in 1990.Wang Fuhe has been General Manager of Grand Hotel Beijing for more than 10 years.Through the effortsofWangandhisteam,thehotelflagshipsteers steady and fast,taking a leading position among the countless luxury hotels in Beijing.Wang attributes the success of Grand Hotel Beijing to its distinctive

  7. CORRELATION BETWEEN THE PENETRATION STRATEGIES AND MARKETING MIX OF INTERNATIONAL HOTEL CHAINS IN ROMANIA

    Cosma Smaranda, Adina; FLESERIU Cristina; Marius BOTA

    2016-01-01

    On the Romanian market there are 21 international hotel chains, having 51 hotels. The goal of the research paper is to analyze which are the marketing mix policies and strat-egies used by the hotels, belonging to an international hotel chain on the Romanian market. For this purpose, a descriptive research was implemented through investigation of all the hotels that are part of an international hotel chain. The research reveals that hotels operate by abiding the norms established by contract. ...

  8. Hotel Chain’s Strategic Options to Penetrate the Romanian Market

    Smaranda Cosma; Cristina Fleseriu; Marius Bota

    2014-01-01

    The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the optio...

  9. Analysis of International and National Hotel Chains Development in Ukraine

    G. Gorina

    2011-03-01

    Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

  10. A study on energy performance of hotel buildings in Singapore

    Priyadarsini, Rajagopalan [School of Architecture and Building, Deakin University, Geelong (Australia); Xuchao, Wu [Environmentally Sustainable Design Group, Arup Singapore (Singapore); Eang, Lee Siew [Energy Sustainability Unit, Department of Building, National University of Singapore (Singapore)

    2009-12-15

    This paper presents a study on energy performance of Singapore's hotel buildings. Energy consumption data and other pertinent information were collected from 29 quality hotels through a national survey. Building features and operational characteristics contributing to the variations in hotel energy performance were discussed. The annual average total energy use intensity (EUI) in these hotels is 427 kWh/m{sup 2}. Electricity and gas are used in all sampled hotels, and some hotels also use diesel to power standby generator or hot water boiler. We also investigated relationships between electricity consumption and number of occupied rooms in individual hotels; the weak correlations found indicate it is necessary to improve energy management when occupancy rate is low. Besides, Pearson correlations between hotel energy use intensity and possible explanatory indicators revealed that three-star hotels differ from high class establishments in energy use. Worker density and years after the last major energy retrofit were also found to be highly correlated to hotel building energy use intensity. Also discussed in this paper is the effect of weather conditions on electricity consumption of the hotels. (author)

  11. GESTÃO INOVADORA DE PROJETOS E ESTUDO DE CASO DE CONTROLE DE EMPREENDIMENTO: NELSON MANDELA BAY METROPOLE – ÁFRICA DO SUL

    Daniel De Witt Koen

    2010-12-01

    Full Text Available Uma pesquisa Intensiva com os usuários finais no setor da Habitação Econômica da República Sul-Africana tornou-se necessário para encontrar formas de enfrentar o contínuo aumento dos custos e ainda continuar a satisfazer as preferências, com qualidade e acessibilidade. A pesquisa tem de ser sucedida por projetos inovadores e métodos construtivos rápidos e de baixo custo, sem perder qualidade e estética. Os custos de terreno e o adensamento dos projetos, em equilíbrio com a qualidade ambiental, tornaram-se de enorme importância em qualquer empreendimento sustentável. O mesmo se aplica às vizinhanças, quanto à revitalização dos bairros. Um exemplo típico é o Nelson Mandela Bay Metropole na África do Sul, onde 100.000 unidades habitacionais precisam ser construídas em um período de três a cinco anos para acabar com o déficit. A quantidade de dados relativos a uma única habitação é vasta e, em um grande empreendimento, ainda mais significativa. Tradicionalmente, os dados são armazenados em vários locais, por exemplo, com autoridades governamentais, arquitetos ou outros profissionais, empreendedores, subcontratados, agentes imobiliários, instituições financeiras ou proprietários. Baixa eficiência e atrasos substanciais são o resultado, quando os dados existentes não podem ser acessados rapidamente, ou não são encontrados. Um processo de localização espacial e sistema de controle de dados física e inequivocamente associado com cada particular unidade habitacional foi desenvolvido para resolver com sucesso a maioria desses problemas.

  12. Program Corporate Social Responsibility di Industri Hotel: Sebuah Keuntungan atau Kerugian untuk Hotel

    Maria Pia Adiati

    2012-04-01

    respected company. But many opinions denies the previous argue by saying the CSR program is a long term program profit gain since the short term result is good public image. The good public image will lead the loyalti of customer to keep using the product or service from the hotel. The customer loyalti also affected by the customers opinion, if they involves in the social activities held by the hotel, they also participate in a social activity.

  13. Performance Contracting at Dresden Hilton hotel; Performance Contracting im Hotel Dresden Hilton

    Bennewitz, J. [Luwa Service GmbH, Frankfurt am Main (Germany)

    1998-11-01

    The contribution describes how performance contracting was employed at th Dresden Hilton hotel building in order to save energy. The results after 1.5 years of implementation are decribed. [Deutsch] In diesem Beitrag wird die praktische Umsetzung eines Performance Contractings in Form eines gebuendelten Paketes zur Energieeinsparung in dem Fuenf-Sterne-Hotel Dresden Hilton beschrieben. Die Ergebnisse nach ca. 1 1/2 Jahren Laufzeit dieses Energiesparvorhabens werden dargestellt. (orig.)

  14. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Arga Hananto

    2015-12-01

    Full Text Available The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on the extracted attributes using Correspondence Analysis. This study finds that reviewers of five star hotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food. Attributes derived from text mining seem to be viable input to build fairly accurate positioning map of hotels. This study has demonstrated the viability of online review as a source of data for hotel attribute and positioning studies.

  15. Vocational Education and Training for the Hotel and Catering Industry in the Federal Republic of Germany. Report of a Visiting Party. Studies in Vocational Education and Training in the Federal Republic of Germany. Number Eight.

    Ripper, Chris, Ed.; Russell, Russ, Ed.

    A party of vocational educators from the United Kingdom (UK) traveled to the Federal Republic of Germany (FRG) to examine West German vocational education and training for the hotel and catering industry. During the study, the investigators examined the training with respect to regulations, the content of training, and the structure of the…

  16. Application of Text Mining to Extract Hotel Attributes and Construct Perceptual Map of Five Star Hotels from Online Review: Study of Jakarta and Singapore Five-Star Hotels

    Arga Hananto

    2015-01-01

    The use of post-purchase online consumer review in hotel attributes study was still scarce in the literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from two samples of five-star hotel reviews (Jakarta and Singapore) with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based on t...

  17. How to Improve Hotel Service Quality

    高婧

    2014-01-01

    This paper states the importance of provide quality service in hotel industry. The key lessons to be gleaned from the present review are:the advanced training design;the development of service culture&service value throughout the organization; and positive attitudes to complaints. It is also important to have a key person in the organization to stimulate and facilitate the whole process.

  18. Hilbert's Grand Hotel with a series twist

    Wijeratne, Chanakya; Mamolo, Ami; Zazkis, Rina

    2014-08-01

    This paper presents a new twist on a familiar paradox, linking seemingly disparate ideas under one roof. Hilbert's Grand Hotel, a paradox which addresses infinite set comparisons is adapted and extended to incorporate ideas from calculus - namely infinite series. We present and resolve several variations, and invite the reader to explore his or her own variations.

  19. The collected economics articles of Harold Hotelling

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  20. Labour productivity in the hotel business

    W.H.M. van der Hoeven; A.R. Thurik (Roy)

    1984-01-01

    textabstractThis article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This

  1. Olympics Heat Up Beijing Hotel Industry

    JUMBO; ZHANG

    2007-01-01

    With the Olympics fast approaching,Beijing has become the hot spot for all types of hotels The Sun Dong An Plaza, located at the center of Beijing’s 'Golden Street'-Wangfujing, is undergoing an overall renovation with a budget of 200 million yuan ($26 mi

  2. Women in the Hotel and Catering Industry.

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  3. Four Seasons Hotel, Dublin: Four Square Menu

    Four Seasons Hotel

    2013-01-01

    The Four Seasons Hotel located at Simmonscourt Road in Dublin 4 offers a wide range of fine dining experiences. This lunch menu offers the best of high quality ingredients to provide the best of Irish cooking. One Tray-Four flavours offers four dishes selected by the restaurant chef and offers a quick alternative for lunch.

  4. Four Seasons Hotel: Early Supper Menu

    Four Seasons Hotel

    2013-01-01

    The Four Seasons Hotel located at Simmonscourt Road in Dublin 4 offers a wide range of fine dining experiences. This Early Bird menu is available from 18.00 -1900 hours and offers two courses for €25 and three courses for €30.

  5. Hotel Luz Sevilla, España

    Población Knappe, E.

    1967-03-01

    Full Text Available The basement contains the general services of the building, luggage stores, lecture and exhibition halls, and a sauna bath. The offices, phone exchanges, drawing room and bar are situated on the ground floor. Other reception rooms, dining hall and kitchen are on the first floor. There are intermediate floors between the ground, first and second floors, to accommodate various auxiliary services. The remaining hotel floors contain the guest rooms. On the top floor there is suitable space for banquets and social functions. The project is finely built and fitted with most luxurious and up to date fittings, as befit a luxury hotel.La planta de sótano alberga: los servicios generales del edificio; una zona para consigna de equipajes; sala de conferencias o exposiciones; sauna, etc. En planta baja están situadas: las oficinas; centralitas; salón y bar, etc. La planta primera aloja: los salones; comedores; cocina, etc. Entre la planta baja y primera, y primera y segunda, han sido construidas dos entreplantas para servicios. Las restantes plantas están ocupadas por las habitaciones del Hotel. Y en la planta de ático se han creado los ambientes propicios para homenajes o banquetes y fiestas sociales. El edificio está tratado con gran nobleza y equipado con las más modernas instalaciones de confort, cual corresponde a un hotel de lujo.

  6. Hotelling's "Ice cream dealers" with elastic demand

    Tönu Puu

    2002-01-01

    This article reconsiders the Hotelling duopoly model of 1929, but under elastic demand, more precisely a linear demand function. The equilibrium state for identical firms is fully described, and the intervals of different regimes: independent monopolies, genuine duopoly competition, and price cutting wars, are specified in terms of one single compound parameter (maximum price, minus marginal production cost, divided by transportation cost).

  7. Introducing Environmental Management in the Hotel Industry

    Tambovceva, T

    2007-01-01

    This article presents a case study of the introduction of environmental management practices and systems in the hotel industry to provide an answer to the environmentally sustainable tourism challenge. It describes the approach learned in replicating the approach to resorts around the world are now adopting environmental management systems as a means of improving resource use efficiency, reducing operating costs, increasing staff involvement.

  8. Greening the Hotel Operations: Puerto Princesa Experience

    Josefina S. Viernes

    2014-10-01

    Full Text Available - The study was conducted to assess the extent of implementation of green practices in the housekeeping and food and beverage departments among standard hotels in Puerto Princesa City, Palawan with respect to solid waste management, water conservation and energy utilization. The descriptive design was utilized in this research. Respondents of this study were the supervisors and staff of the Housekeeping and Food and Beverage Departments of the 13 standard hotels in Puerto Princesa City. Using total enumeration, 52 hoteliers were asked to answer the survey questionnaire to be able to come up with data needed in the study. Frequency counts, percentages, means and Analysis of Variance were used to interpret and analyze the data gathered. Among the three groups of green practices included in the study, solid waste management obtained the highest mean for both the housekeeping department and food and beverage department which indicates that green practices under this category are the most extensively implemented. Conversely, respondents from the housekeeping department rated green practices related to energy utilization as the least implemented while food and beverage department respondents revealed that green practices pertaining to water conservation are the least implemented. Using one way analysis of variance (ANOVA, the responses revealed that there is no significant difference in the extent of implementation of green practices in all the three categories that were studied within hotels. However, a significant difference among hotels was found out when it comes to the extent of implementation of green practices for the same categories.

  9. Hotel Contemporary Resort - Florida – (EE. UU.

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  10. Hotel Overbooking and Cooperation with Third-Party Websites

    Yufeng Dong

    2015-08-01

    Full Text Available Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbooking strategy is also examined. A model of a Stackelberg game between the hotel and third-party websites and a Nash game among the third-party websites are developed to analyze the process. Results indicate that the compensation coefficient has a slight influence on hotel pricing strategy, but causes a sharp decrease in overbooking level. As the hotel demands to lessen the probability of denying under higher compensation rate, the third-party websites would exert less sales effort to reduce the demand of online customers. Results also show that under a given market demand, hotel effort only serves to redistribute market shares among the hotel and third-party websites, without influencing hotel pricing and overbooking decisions. Specifically, the market shares of the third-party websites decrease in the effort level of the hotel resulting from an increase in the hotel market share. Finally, in the numerical example where one hotel and two websites are analyzed, hotel overbooking strategy improves hotel profit by 4.20%, whereas profit improvements for Websites 1 and 2 are as high as 5.26% and 5.21%, respectively. Managerial implications of the study are also provided.

  11. THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS

    Ana-Maria NICA

    2010-12-01

    Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

  12. Legionellosis Outbreak Associated With a Hotel Fountain.

    Smith, Shamika S; Ritger, Kathy; Samala, Usha; Black, Stephanie R; Okodua, Margaret; Miller, Loretta; Kozak-Muiznieks, Natalia A; Hicks, Lauri A; Steinheimer, Craig; Ewaidah, Saadeh; Presser, Lance; Siston, Alicia M

    2015-12-01

    Background.  In August 2012, the Chicago Department of Public Health (CDPH) was notified of acute respiratory illness, including 1 fatality, among a group of meeting attendees who stayed at a Chicago hotel during July 30-August 3, 2012. Suspecting Legionnaires' disease (LD), CDPH advised the hotel to close their swimming pool, spa, and decorative lobby fountain and began an investigation. Methods.  Case finding included notification of individuals potentially exposed during July 16-August 15, 2012. Individuals were interviewed using a standardized questionnaire. An environmental assessment was performed. Results.  One hundred fourteen cases were identified: 11 confirmed LD, 29 suspect LD, and 74 Pontiac fever cases. Illness onsets occurred July 21-August 22, 2012. Median age was 48 years (range, 22-82 years), 64% were male, 59% sought medical care (15 hospitalizations), and 3 died. Relative risks for hotel exposures revealed that persons who spent time near the decorative fountain or bar, both located in the lobby were respectively 2.13 (95%, 1.64-2.77) and 1.25 (95% CI, 1.09-1.44) times more likely to become ill than those who did not. Legionella pneumophila serogroup 1 was isolated from samples collected from the fountain, spa, and women's locker room fixtures. Legionella pneumophila serogroup 1 environmental isolates and a clinical isolate had matching sequence-based types. Hotel maintenance records lacked a record of regular cleaning and disinfection of the fountain. Conclusions.  Environmental testing identified Legionella in the hotel's potable water system. Epidemiologic and laboratory data indicated the decorative fountain as the source. Poor fountain maintenance likely created favorable conditions for Legionella overgrowth. PMID:26716104

  13. Influence of hotel chains on the development of accommodation facilities in Russia

    Burenkova, Nataliya

    2012-01-01

    Nowadays, hotel chains have become an indispensable part of the hotel industry. Hotels which are managed by hotel chains may be found almost everywhere in the world. The main aims of this theses are to evaluate the current situation of accommodation facilities in Russia and to analyse the influence of the hotel chains on the development of accommodation facilities in the Russian market.

  14. AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

    Marius BOTA

    2014-12-01

    Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

  15. International Tourists’ Environmental Attitude towards Hotels in Accra

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  16. UK review of INES system

    The INES activities in United Kingdom are described addressing the following issues: INES arrangements within the UK; UK incidents reported to the IAEA via INES; UK experience in the application of INES

  17. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Milan Bradić

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  18. Financial Accountant Versus Managerial Accountant in the Hotel Business System

    Ivana Zubac

    2012-01-01

    Full Text Available From the perspective of financial or managerial accountant, subject of interest in this paper is the relationship of financial and managerial accounting in the hotel business. Being necessary functions within the business system of hotel company, their mutual connection as well as their differences are explained. The management of hotel company makes decisions based on accounting information from both parts of accounting. As support to hotel management in decision-making, financial accountant provides financial information about past events, while managerial accountant provides non-financial information oriented toward future. The example above is just one out of many specific tasks, which are performed by accountants of specific part of hotel accounting system. Without their support, the management could not make correct and timely decisions with certainty. The importance of the roles of financial and managerial accountant is reflected through need for a wide knowledge in the field of accounting in specific business conditions of hotel industry.

  19. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Maria-Cristina IORGULESCU

    2014-04-01

    Full Text Available The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

  20. CULTURE AND CREATIVITY IN THE HOTEL INDUSTRY

    Maria-Cristina IORGULESCU

    2015-11-01

    Full Text Available Academics’ have always had an interest in creativity, although the literature on this subject began to develop once the rate of progress in science, technology and other fields started to increase. Currently, it is generally considered that the countries with a less creative population will fail to be competitive at an international level. This principle can easily be applied in the business environment, where creativity is needed in order to innovate and to gain competitive advantage. The paper focuses on creativity in a specific economic sector: the hotel industry, aiming at highlighting the way this extremely needed ability is influenced by cultural values. As a result, the paper presents the influence of three of Hofstede’s socio-cultural values (individualism, power distance and long term orientation on employees’ creativity in the Romanian hotel industry.

  1. Kundnöjdheten i Hotel Anna

    Boije, Daniel

    2014-01-01

    I dagens läge värderas kundrelationer högt inom marknadsföringen. Kundnöjdhet förknippas med lönsamhet och ses som en långsiktig investering. Hotel Anna är ett litet hotell i centrala Helsingfors och fungerar som min uppdragsgivare. Syftet med detta arbete är att utreda kundnöjdheten samt hur kundbetjäning och kvalitet upplevs i hotellet. Delsyftet är också att hitta kundnöjdhets förbättringsförslag för hotellet. Den teoretiska referensramen består av teori som behandlar tjänster, kvalitet, k...

  2. UK ignores treaty obligations

    A detailed critique is offered of United Kingdom (UK) political policy with respect to the Non-Proliferation Treaty, an interim agreement valid while nuclear disarmament was supposed to occur, by a representative of Greenpeace, the anti-nuclear campaigning group. The author argues that the civil and military nuclear programmes are still firmly linked, and emphasises his opinions by quoting examples of how UK politicians have broken treaty obligations in order to pursue their own political, and in some cases financial, goals. It is argued that the treaty has failed to force nuclear countries to disarm because of its promoted civil nuclear power programmes. (U.K.)

  3. Role of parking in the hotel supply chain management

    Robert Maršanić; Edna Mrnjavac

    2015-01-01

    Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers), to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluat...

  4. Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry

    S. Punitha; Roziah Mohd Rasdi

    2013-01-01

    This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR). This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse f...

  5. Corporate Social Responsibility: A Case Study of Scandic Hotels

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  6. Are traditional forecasting models suitable for hotels in Italian cities?

    Ellero, Andrea; PELLEGRINI, Paola

    2014-01-01

    The aim of this paper is to assess the performance of different widely-adopted models to forecast Italian hotel occupancy. In particular, the paper tests the different models for forecasting the demand in hotels located in urban areas, which typically experience both business and leisure demand, and whose demand is often affected by the presence of special events in the hotels themselves, or in their neighborhood.

  7. Hotel Overbooking and Cooperation with Third-Party Websites

    Yufeng Dong; Liuyi Ling

    2015-01-01

    Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how these strategies influence the cooperation process. The increase in profits resulting from the overbook...

  8. An Analysis of Hotel Real Estate Market Dynamics

    Mark Gallagher; Asieh Mansour

    2000-01-01

    After providing a conceptual analysis of national hotel cycles, metro level hotel market dynamics are examined using various measures of supply and demand volatility, and historical revenue per available room (REVPAR) performance. Cluster analysis is used to provide a more rigorous classification of hotel markets in relatively homogeneous groups. A clustering algorithm is applied to REVPAR growth across fifty-eight metro areas. Using discriminant analysis, each cluster is then linked to vario...

  9. Occupational exposures and health outcomes among Latina hotel cleaners.

    Hsieh, Yu-Chin Jerrie; Apostolopoulos, Yorghos; Hatzudis, Kiki; Sönmez, Sevil

    2014-01-01

    The poor working conditions of Latina hotel cleaners render them particularly vulnerable to elevated occupational hazards that lead to adverse health outcomes. This article presents a comprehensive review of occupational risks (including physical, chemical, biological, and psychosocial risk factors) and health outcomes (including musculoskeletal disorders, respiratory diseases, dermatological diseases and allergies, and psychological disorders) for Latina hotel cleaners, within their unique sociocultural contexts. Preventive interventions for improving Latina hotel cleaners' work and health conditions are recommended. PMID:24865435

  10. Who to work for: a South African hotel or resort?

    Naude, Rosa; Kruger, Stefan; Saayman, Melville

    2013-01-01

    The purpose of this research is to determine the Quality of Work Life (QWL) of Front Office Employees (FOE) at a hotel group and resort group respectively in South Africa. These two groups were compared to determine which company provides more favourable QWL conditions for employees. A quantitative, self-administered survey was used to collect data from 292 FOE at the hotel and the resort group. A confirmatory factor analysis (CFA) was used to compare FOE at the hotel group and th...

  11. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Ooi Chai-Aun; Hooy Chee-Wooi; Mat Som Ahmad Puad

    2014-01-01

    The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards fir...

  12. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Milan Bradić; Igor STAMENKOVIĆ; Uglješa STANKOV; Andjelija IVKOV-DŽIGURSKI; Blešić, Ivana

    2011-01-01

    The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star...

  13. The Use of Revenue Management in the Hotel Industry

    Holubec, Jakub

    2011-01-01

    This diploma thesis discusses Revenue management as an operational approach to revenue maximization in the hotel industry. The main objective of this thesis is to assess Revenue management approaches of two Prague hotels based on the comparison with academic theory in the hotel industry. The opening part is focused on prerequisites and tools used in Revenue management. Further, new approaches are introduced as well as current trends that have emerged in the recent time. The closing chapter an...

  14. Power Quality Measurement in a Modern Hotel Complex

    Velimir Strugar; Vladimir Katić

    2010-01-01

    The paper presents the analysis of power quality characteristics at the 10 kV grids supplying a modern hotel complex in Montenegrin Adriatic coast. The consumer is characterized with different type of loads, of which some are with highly nonlinear characteristic. For example, smart rooms, lift drives, modern equipment for hotel kitchen, public electric lighting, audio, video and TV devices, etc. Such loads in the hotel complex may be source of negative effects regarding power quality at MV pu...

  15. Evaluation of hotel service-performance process in Bulgaria

    Georgina Lukanova

    2010-01-01

    The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff. This makes the evaluation of service process strongly subjective. Be...

  16. Measurement of guest satisfaction with services that hotel provides

    Novotná, Markéta

    2010-01-01

    In this bachelor's thesis I concentrate on a survey of customer satisfaction with services that hotel provides. Every accommodation facility wants to be successful so it means it has to offer services on high level. It's important to do the surveys regularly. The research was done through questionnaires, which were made and distributed to customers of the Hotel Mövenpick. The thesis I divided to two parts, theoretical and practical. In the theoretical part I deal with tourism, hotel industry,...

  17. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  18. TAn Activity Based Budgeting Model Suggestion For Hotel Enterprises

    Şen, Lütfi Mustafa; PAZARÇEVİREN, Selim Yüksel; ZENGİN, Burhanettin

    2013-01-01

    The main purpose of the study is to reveal that Activity Based Budgeting (ABB) is implementable for tourism enterprises just as hotel enterprises and its importance as a budgeting system by developing an ABB that is special to hotel enterprises and presenting a sample for researchers and implementers. Interview, trip and observation methods were used in the research. Thus, some observations and interviews had been made at an international five star hotel in İstanbul with managers in different...

  19. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  20. How to market budget hotels in Thailand to international people

    Pitakanonda, Weetara

    2010-01-01

    Purpose: The purpose of this research is to suggest how to market budget hotels in Thailand to international people by regarding two main areas, namely the factors controlled by hotels (Marketing mix), and individual aspects of consumer behaviour. Furthermore, another purpose of this paper is to investigate the important aspects needed by international guests in order to provide important information to budget hotel owners to develop their businesses so as to provide the best services to cust...

  1. Critical Success Factors for Limited Service Hotels in Malaysia

    Wong, Chee Keng

    2015-01-01

    Critical success factors were used originally in Information technology areas when it was first introduced but has since been applied generically in other industries. This study explores the critical success factors for limited service hotels in Malaysia from both customer and hotel operator/ business owners’ perspective. The literature presents information from tourism in general and in Malaysia, definition of limited service hotels and its relevance to the hospitality industry in Malaysia, ...

  2. A Study on Factors Affecting Turnover Intention of Hotel Empolyees

    2012-01-01

    This study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1) more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2) a ...

  3. Self-Positioning of International Tourist Hotels in Taiwan

    Jin-Li Hu; Hwai-Shuh Shieh; Jyun-Fong Ding

    2013-01-01

    This paper analyzes the self-positioning of international tourist hotels (ITHs) in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & B)revenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local touris...

  4. Accor Hospitality And Hotels: A Compelling Pledge For Employees

    Prasad, Dr Parveen

    2014-01-01

    Accor Hospitality and Hotels, spanning the business of hospitality and hotels, through luxury segments and budget hotels, has been consistently ranked since three years, as a Great Place To Work For. More significantly, its design of rewards and recognition programmes have been acknowledged and awarded. Accor India, systematically follows some of the systems and processes of its parent, France, headquartered, Accor. There have been adaptations in India to cater to local culture and practices....

  5. A research on evaluation of hotel general managers' profiles

    BAYRAM, MURAT

    2011-01-01

    The objective of this study is to assess the detailed profile and career paths of Turkish hotel general managers (GMs) working in Turkey and identify their managerial qualifications needs. In the survey, 238 hotel general managers filled in the questionnaire through the Internet. The data was analyzed using the SPSS package. The results show that the front office function is the dominant route to hotel general management and communication skills are considered the most important for a career ...

  6. IMPLEMENTATION OF PROPERTY MANAGEMENT SYSTEM IN HOTEL INDUSTRY

    Krželj-Čolović, Zorica; Cerović, Zdenko

    2013-01-01

    Information and Communication Technologies (ICT) influences the development tourism on globally, and its development has changed the practice of business. Any reference ICT in the hotel industry necessarily begins the concept of Property Management System (PMS). PMS as an essential component for hotel management provides tools as are necessary hotel staff in performing daily operations of the reservation, the accommodation capacities management, accounting, etc. This software supports all bas...

  7. Competitive analysis of the hotel Dorint Don Giovanni

    Duchoň, Tomáš

    2014-01-01

    The Master's Thesis is focused to the issue of competitiveness in Prague four star hotel. The goal of this work is to make strategic competitior analysis, map the current trends affecting tourism and on the basis of the evaluation results to formulate proposals and recommendations to the hotel's management. This work uses the selected analytical methods to determine the future direction of the hotel and eliminating its shortcomings.

  8. Measurement scale for eco-component of hotel service quality

    Gojčič, Slavka; Bastič, Majda

    2015-01-01

    Growing acknowledgement of the need to achieve more sustainable forms of development has resulted in environmentally conscious tourists who have indicated a dissatisfaction with existing hotel service quality. The objective of this study was to investigate tourists' ecological expectations referring to the quality of spas and wellness hotel services in order to develop and test a scale for measuring the 'eco-component,' a new component of hotel service quality. The findings revealed four dime...

  9. Chinese hotel general managers' perspectives on energy-saving practices

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  10. Quinta da Galharda Hotel & SPA business plan

    Poço, Ana Raquel André

    2012-01-01

    In this work project will be developed a business plan to a 4 star hotel establishment, located in Miranda do Douro, classified as a Nature Tourism Enterprise. It will offer a full package of services, mainly related with nature, regional culture and social events, for example weddings. Initially, it will be analyzed the competitive environment of the region and the market attractiveness. Then, it will be developed a marketing strategy, with focus on the marketing mix. At the end, it will be ...

  11. Facial attractiveness and stereotypes of hotel guests

    Čivre, Žana; Knežević, Mladen; Zabukovec Baruca, Petra; Fabjan, Daša

    2013-01-01

    The purpose of this research was to determine social interaction between hospitality employees and their guests, and consequently assess how front-line employees categorize and stereotype hotel guests based on their facial attractiveness with reference to three main characteristics. Social stereotypes represent a means of information transmission in the communication process and can enable a more rapid transfer of information during the service delivery in the hospitality industry. The experi...

  12. Ecolabelling the Hotel Industry : The Nordic Ecolabel

    Syrjäläinen, Oana

    2013-01-01

    Tourism is one of the fastest growing industries in the world, accounting for more than 200 million jobs worldwide, thus being also one of the main threats for the environment. However, sustainable tourism has an immense potential of reducing the negative impacts through its threefold character: environmental, economic and social. Sustainable hotels are accommodation units that have adopted environmental policies as part of their corporate responsibility agendas, by making efforts to red...

  13. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Ioana Cristiana PATRICHI

    2014-01-01

    The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur sign...

  14. People with disabilitites as hotel guests

    Jechová, Karolína

    2015-01-01

    The bachelor thesis is focused on individuals with disabilities in hotel. The theoretical part gives the definition of disability, then defines all types, reasons and levels of disabilities. There are also given the statistical data of people with disabilities in the Czech Republic. The main part deals with the code of conduct, in other words how to treat people with disabilities. Last section summarizes construction improvements and technical requirement that enable quests with disabilities ...

  15. Motelling: A Hotelling Model with Money

    Dean Corbae; Borghan N. Narajabad

    2006-01-01

    We apply a mechanism design approach to a trading post environment where the household type space (tastes over variety) is continuous and it is costly to set up shops that trade differentiated goods. In this framework, we address Hotelling's Hot venerable question about where shops will endogenously locate in variety space across environments with and without money. Money has a role in our environment due to anonymity. Our specific question is whether monetary exchange leads to more product v...

  16. ROMANIAN HOTELS IN THE DIGITAL MARKETING PRESENT

    MARIA-LUMINITA COJOCEA; MONICA MARIA COROS

    2014-01-01

    The current marketing trends and the well-known smart communication devices (smartphone, tablet, laptop, etc.) used on a daily basis by more and more people worldwide and by most of the travel industry customers, are here to stay in the travel and hotel industries and far from becoming obsolete. By ignoring them or by remaining in denial about their popularity and the changes they bring, hoteliers will only end up facing the disastrous consequences of their ignorance. Most of the Romanian hot...

  17. The Organisational Gap Model for Hotel Management

    Maja Uran

    2010-01-01

    This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

  18. HOTEL HOUSEKEEPING OCCUPATIONAL STRESSORS IN NORWAY

    Matthew H. T. Yap

    2011-01-01

    Stress is evident in the Norwegian hotel industry and requires urgent attention as portrayed in Annbjørg’s housekeeping managerial occupation. Annbjørg’s occupational stressors derived from weak control of and support for demanding jobs in the housekeeping department and possibly under-reward in comparison to her tireless efforts. Hence, this case study provides a platform for educators, trainers, managers, students and learners to critically examine, discuss and argue managerial occupational...

  19. Hotel Hilton en New Orleans - EE. UU.

    Hellmuth, George

    1980-03-01

    Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

    El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

  20. Market segmentation and the changing budget hotel industry in urban South Africa

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ec...

  1. Analisis Pengaruh Strategi Bauran Pemasaran Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Hotel Garuda Plaza Medan

    Sujatmoko, Koko

    2012-01-01

    In spite of strong competition with the other hotel, hotel Garuda Plaza Medan with its characteristic as family hotel is able to increase its occupancy rate. Known as family hotel, this hotel is also familiar among the businessmen, authorities, politicans and artists. Hotel Garuda Plaza Medan is developing its building to increase the number room in other to be able to serve its increasing number of guests. The Purpose of this study was to analyze the influence of marketing mix strategy in...

  2. Sistem Kerja Housekeeping Untuk Meningkatkan Penjualan Kamar Hotel Pardede Internasional Medan

    Lumbansiantar, Ifani

    2011-01-01

    Hotel merupakan salah satu unsur terpenting dalam mata rantai kepariwisataan, maka dari itu dibutuhkan manajemen hotel yang dapat mengupayakan berbagai untuk meraih minat tamu dan membuat tamu lebih lama tinggal di hotel, karena sudah diketahui bahwa tamu merupakan sumber pendapatan terbesar yang dimiliki hotel, maka dari itu kebutuhan tamu yang akan menginap harus ditangani dengan baik untuk meningkatkan pendapat hotel tersebut. Tamu yang datang ke hotel memerlukan tempat istirahat yang nyam...

  3. On protection of employee rights and interests in management of tourist hotel in China

    Ren Yun

    2016-01-01

    With the rapid development of the tourist hotel, the hotel has many problems in the protection of employee rights and interests. To enhance the importance that hotel managers attach to the protection of em-ployee’s rights and interests, and strengthen the hotel employees’ consciousness in rights protection, this paper regards the China’s tourist hotel employees as research objects, discusses the problems and causes in the process of protecting the tourist hotel employee rights and interests, ...

  4. Consumer emotional response as a predictor of preferences: A case of hotel style design

    Mukhamejanova, Zukhra; Korbo, Kristie L.

    2015-01-01

    As the hospitality industry grows, so does the number of consumers booking hotels online. These consumers choose hotels based on webpage information such as hotel pictures and other promotional media. Given the importance of visual stimuli displayed on hotel webpages, little research effort has been devoted to the guests’ emotional response to hotel design. The aim of this study is to measure consumer’s emotional responses and how they can predict preferences in regards to hotel style desi...

  5. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  6. AN INVESTIGATION OF CUSTOMER SATISFACTION AT CITY HOTELS IN GAZIANTEP

    OLCAY, Atınç; İbrahim GİRİTLİOĞLU

    2014-01-01

    Abstract The aim of this study were both to identify the satisfaction of higher-educated customers towards hotels product and services at city hotels and to identify whether their gender was any effect the perception level of satisfaction. To perform of this aim, the developed questionnaire was filled out to 460 hotel customers who stayed at six different hotels between the months of April and May at the year of 2013. According to the results of the study, the construct of the customer sa...

  7. Renovation And Modernization Of Hotel Buildings - Case Studies In Silesia

    Bradecki, Tomasz; Uherek-Bradecka, Barbara

    2015-12-01

    The cultural heritage of Silesia has different backgrounds and is often characterized by difficult to assess values. There is doubt as to whether some of the existing buildings should be modernized. Since 2000, an increase in the amount of investments in hotel buildings and conference venues in Poland has been observed. The functions and roles of hotels within a city have also changed. The paper presents examples of original projects and realizations of hotel buildings in Silesia. A discussion was also held regarding the issue of adapting and modernizing hotel buildings.

  8. Indoor air problems among employees at a hotel in Copenhagen

    Holst, Gitte Juel; Harboe, Henrik; Sigsgaard, Torben

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire...... reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting the...

  9. Strategic Human Resources Management (SHRM in Jordanian Hotels

    Ikhlas I. Altarawneh

    2011-09-01

    Full Text Available This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba.The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by some of thecomponents of the SHRM approach except for: line management partnerships; corporate culture relationshipsand cost effectiveness evaluation. The findings demonstrate a strong statistical association between SHRMadoption and organizational size.

  10. TINGKAT EFEKTIVITAS INSTALASI PENGOLAHAN LIMBAH CAIR HOTEL-HOTEL DI YOGYAKARTA

    Hendro Martono; Nanang Besmanto; Athena Anwar; Sukar Sukar

    2012-01-01

    In the period of 2002 - 2003, a study was performed to assess the effectiveness of hotels' wastewater treatment plants in reducing  wastewater pollutant contents in Yogyakarta. There were 11 hotels surveyed, with 44 wastewater samples analysed in the parameters of BOD, COD, TDS, and detergent. The effectiveness degrees of the wastewater treatment plant in reducing pollutants in 2002 for the above parameters were 72.72% (BOD), 45.45% (COD), 90.90% (TDS), and 90.90% (detergent). While those for...

  11. Comparative Analysis Of Customer Relationship Management at Grand Aston Hotel Medan and Polonia Hotel Medan and Its Impact To The Customer Loyalty

    Lubis, Arlina Nurbaity; Absah, Yeni

    2016-01-01

    Tourism business development can increase the competition, particularly in the hotel industries. The existence of new hotels including five star hotels and the trend of budget hotel or pop hotels can increase the competition. One way to survive from the competition is by making a good relationship with the customers. The implementation of customer relationship management (CRM) can be used as business strategy to face the competition. CRM can create customer loyalty because by usin...

  12. Analisis dan Perbaikan Layanan Hotel Menggunakan Servqual dan Diagram Kartesius (Studi Kasus di Hotel Kombokarno

    Rindang Rayo Ranas

    2016-06-01

    The purposes of this research is to analyze and suggest a service quality improvement in Kombokarno Hotel. This research used ServQual dimension variables that consist of tangible, reliability, responsiveness, assurance, and empathy as a dimensions of service quality. It used 144 guests of Kombokarno Hotel as a sample for the research. The result of the collected data then be tested based on it’s validation and reliability by using SPSS 16.0 software. The result of data processing shows the validity of each question variable in the questionnaire. Then the data be analyzed using ServQual method to see the Gap between hope and reality. Furthermore it is processed by Kartesius diagram to see what performance that need to be improved. The result of the researched shows that the cleanness of the hotel always in good term, the electronic utilities (lamp, AC, TV, etc, are functioned well, and the hotel’s building ‘good look’ became the most priority to improve the performance of service quality in the hotel.

  13. MANAJEMEN RISIKO PADA PEMBANGUNAN PENGEMBANGAN HOTEL YANG SEDANG BEROPERASI ( STUDI KASUS PADA PEMBANGUNAN EXTENSION VILLA HOTEL ALILA UBUD

    I Ketut Yasa Dharmika

    2015-07-01

    Full Text Available Construction of the hotel development is carried out without cessation of the hotel operations have a bigger challenge because of many things such as: accesses to the hotel, material loading area, noise, safety of guests and hotel staff, working time, demonstrations, etc should be well managed in order to minimize the impacts to hotel operation. Risk is the chance of occurrence of adverse events, which is caused by the uncertainty. The research aims to identify, analyze and how the risks can be managed. The method in this research is Descriptive Qualitative Risk Analisis. Respondents determined by Purposive Sampling, from various stakeholders who are competent in this development. The research are identified 47 risks. Eleven risks are unacceptable risk includes  : noise, licensing, planning of MEP works, declining of contractor profit, the rising cost for build a new access roads, land slides, limited parking, hotel access interference,  discomfort of the hotel’s guests and staff, disruption in the project work time and delay of project completion due to interruption by the hotel operations. Nineteen risks are undesirable risk includes: public opinion, decreasing of green open land, insufficient capacity of the existing facilities, difficulties in the hotel's marketing, declining of the hotel room’s selling prices, the declining of satisfaction level of hotel guests, decreasing of hotel’s profits, lack of project scope, nappropriate strategy for supplying material and equipment and lack of competence of the project consultants and contractors, inappropriate standard of job’s handling, lack of quality control, inappropriate  project organizational, improper work methods, limited area for materials loading, decreasing of  cleanliness levels of the hotel, insufficient noise isolation blocks. Ten risks are acceptable risk and seven risks are negligible risk. Major risks are unacceptable and undesirable risk, which are need to be managed

  14. Traveler's encounter with nymphs in a hotel bed.

    Sandlund, Johanna; Banaei, Niaz

    2014-01-01

    This case illustrates skin lesions in a traveler staying in a hotel bed infested with tics. Although infestation of hotels with bedbugs belonging to the Cimex genus is a growing problem worldwide, tick infestation has never been reported before. PMID:26839772

  15. Exploring employee participation and work environment in hotels

    Markey, Raymond; Harris, Candice; Knudsen, Herman;

    2014-01-01

    We explore the relative impact of direct and representative forms of participation on quality of the work environment, based on multi-method case studies of two hotels each in New Zealand and Denmark. The degree of direct participation is higher at the New Zealand hotels, yet, workload and stress...

  16. Loong Palace Hotel & Resort—An Oasis of Luxury

    2008-01-01

    A hotel in suburban Beijing? You will probably be thinking of a modest inn with humble facilities until you arrive at Loong Palace Hotel & Resort and find a magnifi-cent building complex nestling in a cluster of luxurious western-style villas. With light

  17. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  18. Quality Management of the Hotel Enterprises in Ukraine

    Danko Nataliya I.

    2011-01-01

    The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.

  19. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Claudia Olimpia MOISA

    2012-01-01

    The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  20. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  1. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  2. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  3. Complex esportiu i hotel al Port de Barcelona

    Clèries Vilamajó, Albert

    2010-01-01

    Projecte d'ordenació del Port Vell de Barcelona. Substitució de l'actual Hotel Vela per un nou hotel de 5 estrelles. Substitució dels dos Clubs de natació de la platja de Sant Sebastià per dos nous complexs esportius.

  4. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Sairah Saien

    2012-06-01

    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  5. New technology in services-Information Technology in Hotel Industry

    曾真

    2015-01-01

    1.Introduction With the increasing demand for intensive information from customers and hotel practitioners,hotels have adopted computerbased Information Technology facilities to improve operational efficiency,reduce costs,and enhance service quality.Therefore,the focus in this paper is investigating the positive factors of

  6. 刍议酒店管理%On Hotel Management

    邹玮

    2014-01-01

    新时期的酒店面临激烈的市场环境,而传统酒店管理思维、方式已经无法适应当前社会的发展现状,因而,酒店要想长久的发展,就必须对酒店管理进行创新;基于此,从酒店管理的理论出发,指出新时期酒店管理发展存在的问题,提出我国酒店管理优化的方式,促使酒店的长远发展。%In the new era ,the hotels are facing the fierce market competition ,and traditional hotel management thinking and methods have been unable to adapt to current status of the development of the society .Therefore ,the hotel management innovation must be made .This paper points out the existing problems of hotel management in the new period starting from the theory of hotel management ,and puts forward some ways to optimize hotel management in China by investigating the management of the well-known hotels ,which can promote the long -term development of the hotel .

  7. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  8. First Class Service, First Class Enjoyment-- Guangzhou Asia International Hotel

    2006-01-01

    @@ Situated in Guangzhou,Guangdong Asia International Hotel is the newest five star luxurious high intelligence exhibition business hotel. It is located the golden business center and the main road of Guangzhou-Huangshi East Road. It is only fifteen minutes' drive from Guangzhou train station, forty minutes'drive to Guangzhou New Baiyun International Airport.

  9. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

  10. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Kazım Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  11. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Smaranda Adina COSMA

    2015-01-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  12. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Danka CURAKOVIĆ

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  13. Taxation and technology adoption: a hotelling approach

    Kriechel, B.; Ziesemer, T.H.W.

    2006-01-01

    Environmental regulation and competitiveness are issues that seem to be at odds. However, the `Porter Hypothesis' states that firms can actually gain in competitiveness if they are subject to stricter environmental regulation. We show in a simple model the basic setting of the problem to apply it then to a Hotelling framework. A non-adoption tax (adoption subsidy) is shown to destroy a non-adoption equilibrium in a closed economy model. We show that taxes not directly targeting the non-adopti...

  14. Breakfast in a hotel dining room

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  15. Learning to recommend helpful hotel reviews

    O'Mahony, Michael P.; Smyth, Barry

    2009-01-01

    User-generated reviews are a common and valuable source of product information, yet little attention has been paid as to how best to present them to end-users. In this paper, we describe a classification-based recommender system that is designed to recommend the most helpful reviews for a given product. We present a large-scale evaluation of our approach using TripAdvisor hotel reviews, and we show that our approach is capable of suggesting superior reviews compared to a number of alternat...

  16. Tehoa verkkomarkkinointiin : Hotel & Restaurant Cronen internetsivujen uudistaminen

    Mäki, Jenni

    2010-01-01

    Opinnäytetyön toimeksiantajana toimi Kruunupyyssä sijaitseva Hotel & Restaurant Crone, ja työelämäohjaaja oli hotellitoiminnasta vastaava Juhani Kemppainen. Kruunupyy sijaitsee Pohjanmaalla, noin kymmenen kilometrin päässä lähimmästä kaupungista, Kokkolasta. Crone sijaitsee keskeisellä paikalla aivan Kruunupyyn keskustassa, lentokentän läheisyydessä. Kyseessä on pieni perheyritys, joka on ollut nykyisillä, Yhdysvalloissa asuvilla omistajillaan kolme vuotta. Hotellin toiminta-ajatuksena on tar...

  17. Taxation and Technology Adoption: A Hotelling Approach

    Ziesemer, Thomas; Kriechel, Ben

    2006-01-01

    Environmental regulation and competitiveness are issues that seem to be at odds. However, the `Porter Hypothesis' states that firms can actually gain in competitiveness if they are subject to stricter environmental regulation. We show in a simple model the basic setting of the problem to apply it then to a Hotelling framework. A non-adoption tax (adoption subsidy) is shown to destroy a non-adoption equilibrium in a closed economy model. We show that taxes not directly targeting the non-adopti...

  18. Joutsenmerkkihakemus Case: Best Western Hotel Raumanlinna

    Tamminen, Tuire

    2010-01-01

    Tässä opinnäytetyössä tehtiin Joutsenmerkkihakemus Best Western Hotel Raumanlinnalle. Kehittämistyö oli lähtöisin toimeksiantajan omista tarpeesta ja toiveista. Tässä työssä suunniteltiin, miten ympäristömerkki saavutetaan. Työhön liittyi kiinteästi henkilöstökoulutuksen järjestäminen, jossa kerrottiin Raumanlinnan henkilökunnalle Joutsenmerkistä sekä perehdytettiin heidät toimimaan merkin velvoittamalla tavalla. Koulutuksessa henkilökunta perehdytettiin myös siihen, mitä merkki tarkoittaa...

  19. THE ONLINE VISIBILITY OF THE ROMANIAN HOTELS. EMPHASIS ON THE HOTELS FROM THE NORTH-EAST REGION OF ROMANIA

    Andreea MAHA

    2015-09-01

    Full Text Available The purpose of the present research is to analyze the online visibility of Romanian hotel websites and what mistakes are identified once we analyze the hotel content. At the same time we want to provide a complex overview of how Romanian hotels use the Internet for their business. The research method used for creating this article is documentary study and content analysis. We have carried out the content analysis of all hotel websites categorized between 3 to 5 stars in the North-East region of Romania. The main mistakes identified consist in the use of websites just for information purposes, the information are often not up to date which promote hotels that no longer exist, and not allow reservations/payments in real time. Many links and services that apparently exist on the website are inactive.

  20. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    Andreea MARIN-PANTELESCU

    2012-02-01

    Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

  1. The effects of trends in technology on the hotel industry: a case study of Scandic Hotel Simonkenttä and Hilton Hotel Kalastajatorppa

    Tamang, Surya Maya; Bernaldo, Ruth Jane

    2016-01-01

    The hotel industry continues to develop through innovations of technology. Trends in technol-ogy are evident in various forms, such as software and operating systems, high-tech devices and equipment, and social media networks. These can improve a hotel’s competitive ad-vantage and increase customer satisfaction. The objective of this research project was to examine the effects of technological trends in hotels and as perceived by the employees (the technology users) and to find out if ther...

  2. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  3. PERANAN HOTEL BINTANG EMPAT DI SURAKARTA DALAM MEMBENTUK POSITIONING KOTA SURAKARTA MELALUI CITY BRANDING SOLO THE SPIRIT OF JAVA

    SULISTYANINGTYAS, FEBRONIA MEDA

    2014-01-01

    Hotel bintang empat di Kota Surakarta merupakan jenis hotel yang paling banyak menjadi pilihan tempat menginap khusunya untuk wisatawan mancanegara padahal jumlah hotel bintang ini hanya 4% dari total keselurahan jumlah penginapan yang ada di Kota Surakarta. The Sunan Hotel Solo merupakan salah satu hotel berbintang empat yang saat ini menjadi hotel yang paling banyak dipilih oleh wisatawan untuk menginap. Melihat kondisi seperti ini, maka hotel berbintang empat mempunyai pe...

  4. Implementation of Chaid Algorithm: A Hotel Case

    Celal Hakan Kagnicioglu

    2016-01-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  5. Implementation of Chaid Algorithm: A Hotel Case

    Celal Hakan Kağnicioğlu

    2014-11-01

    Full Text Available Today, companies are planning their own activities depending on efficiency and effectiveness. In order to have plans for the future activities they need historical data coming from outside and inside of the companies. However, this data is in huge amounts to understand easily. Since, this huge amount of data creates complexity in business for many industries like hospitality industry, reliable, accurate and fast access to this data is to be one of the greatest problems. Besides, management of this data is another big problem. In order to analyze this huge amount of data, Data Mining (DM tools, can be used effectively. In this study, after giving brief definition about fundamentals of data mining, Chi Squared Automatic Interaction Detection (CHAID algorithm, one of the mostly used DM tool, will be introduced. By CHAID algorithm, the most used materials in room cleaning process and the relations of these materials based on in a five star hotel data are tried to be determined. At the end of the analysis, it is seen that while some variables have strong relation with the number of rooms cleaned in the hotel, the others have no or weak relation.

  6. Hotel "Nagoya Castle", Japón

    Takenaka Komuten, Co. Ltd.

    1970-04-01

    Full Text Available This hotel has 254 rooms, of which 138 are single and 99 double bed rooms, and 9 rooms have twin beds. There are also 5 suites and 5 bedrooms in the Japanese style. It can accommodate in all 370 persons. Among its special facilities the following are noteworthy. A large dining hall, with room for 3 000 guests, this being the largest banquet hall in central Japan; a beautiful open air pool; a magnificent garden; and a parking site with space for 400 cars.Este hotel consta de 254 habitaciones, de ellas: 138 individuales, 99 dobles con una cama, 9 dobles con dos camas, 5 suites y 3 habitaciones ambientadas al estilo japonés. Tiene capacidad de alojamiento para 370 personas. Entre sus instalaciones especiales figuran: un gran salón de banquetes —para 3.000 comensales—, que es el mayor del Japón central; una bella piscina al aire libre; un magnífico jardín; y un estacionamiento con capacidad para aparcar 400 turismos.

  7. UK Mission to CERN

    2004-01-01

    At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

  8. UK Royal Navy WWII Logbooks

    National Oceanic and Atmospheric Administration, Department of Commerce — In 2006, the UK and NOAA's Climate Database Modernization Program (CDMP) funded the imaging of approximately 8,000 Royal Navy logbooks in the UK National Archives...

  9. Hewitt launches Research Councils UK

    2002-01-01

    "Trade and Industry Secretary Patricia Hewitt today launched 'Research Councils UK' - a new strategic partnership that will champion research in science, engineering and technology across the UK" (1 page).

  10. Smart Agent Learning based Hotel Search System- Android Environment

    Wayne Lawrence

    2012-08-01

    Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

  11. Strategi Banquet Departemen Dalam Meningkatkan Pendapatan Di JW Marriot Hotel Medan

    Dede Anwar Putra Sinaga

    2009-01-01

    Saat dikemukakannya visit Indonesia 2009 oleh mentri kepariwisataan Indonesia tahun lalu, muncul pula investor-investor asing yang secara bersamaan menanamkan sahamnya di medan untuk membangun hotel-hotel berbintang lima (*****) yang berkelas internasional. Menariknya lagi pembangunan hingga selesainya bangunan hotel-hotel yang megah dan mewah dijantung kota medan ini adalah secara bersamaan. Persaingan yang tercipta dikarenakan munculnya hotel berkelas internasional secara bersamaan ini...

  12. Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry

    2012-01-01

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

  13. THE EFFECTS OF AN INCENTIVE MECHANISM ON BRAIN DRAIN IN THE HOTEL INDUSTRY

    Zhao, Danni

    2016-01-01

    This thesis studies the effects of incentive mechanism on brain drain in hotel industry. As for the reason why this topic is chosen, it is regarding to the author's previous working experiences in the hotel industry. After the training practice in several different hotels, it is notable that Chinese hotel industry is confronted with a severe problem of high employee turnover. While the normal human resource turnover rate should remain between 5% and 10%, the average figure for the hotel staff...

  14. Current situation and prospects of development of chosen hotel in Prague

    Zábská, Eliška

    2012-01-01

    The aim of the thesis is to analyze the current situation of chosen design hotel in Prague, compare the facilities and offered services with chosen competitive hotels and using this suggest improvements that would improve it's situation and competitiveness. The theoretical part includes characterization of the hotel industry and hotel establishment with emphasis on marketing. The practical part is focused on analysis of chosen hotel, it's marketing mix and chosen performance indexes and compa...

  15. Possibilities of financial support to small and medium hotel companies in Serbie

    Barjaktarovic, Dragoljub; Barjaktarovic, Lidija

    2010-01-01

    Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests in order to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed c...

  16. Sistem Penanganan Lost And Found Oleh Bagian Housekeeping Di Traveller Suite Hotel Medan

    Oftariani, Suri

    2011-01-01

    Bisnis perhotelan semakin marak perkembangannya di Indonesia. Hampir semua provinsi yang ada di Indonesia memiliki hotel berbintang. Banyak di antara hotel-hotel berbintang itu yang dulunya hanya merupakan penginapan dikelola secara sederhana dengan fasilitas pendukung seadanya oleh pemiliknya sendiri. Setelah melewati kurun waktu yang cukup lama, penginapan itu kemudian berkembang menjadi hotel dengan fasilitas yang lengkap. Dalam upaya mengembangkan dunia kepariwisataan, hotel merupakan uns...

  17. Peranan Business Center Dalam Meningkatkan Pendapatan Front Office Department Di Hotel Aryaduta Medan

    Prawira, Dwi Ananda

    2013-01-01

    Sebuah hotel yang baik adalah yang mampu mendapatkan keuntungan dengan memberikan kepuasan bagi para tamunya dengan memenuhi kebutuhan dan keinginannya selama berada dalam lingkungan hotel atau pada saat menginap untuk dapat memenuhi kebutuhan dan keinginan tamu tersebut. Aryaduta Hotel sesuai dengan lokasinya adalah hotel yang terletak di pusat kota ( City Hotel ), yang pusat layanananya terutama pada tamu bisnis dan pengusaha yang memerlukan fasilitas. Fasilitas yang dibutuhkannya selama me...

  18. Tinjauan tentang Penanganan Lost and Found oleh Bagian Houskeeping di Danau Toba Internasional Hotel

    Effendy, Indra

    2015-01-01

    Binis perhotelan semakin marak perkembangannya di Indonesia. Hampir semua provinsi yang ada di Indonesia memiliki hotel berbintang. Banyak di antara hotel-hotel berbintang itu yang dulunya hanya merupakan penginapan dikelola secara sederhana dengan fasilitas pendukung seadanya oleh pemiliknya sendiri. Setelah melewati kurun waktu yang cukup lama, penginapan itu kemudian berkembang menjadi hotel dengan fasilitas yang lengkap. Dalam upaya mengembangkan dunia kepariwisataan, hotel merupakan unsu...

  19. Operational Efficiency and Technology Gap Ratio of Hotels under Different Environments (in Thai)

    Akarapong Untong

    2013-01-01

    This paper applied data envelopment analysis with slacks-based measure and metafrontier analysis to assess the operational efficiencies and technology gap ratios of the resorts and boutique hotels of Thailand’s hotel chain in Chiang Mai and Phuket. Data were from 14 hotels in Chiang Mai and 34 hotels in Phuket. It was found that hotels belonging to each type, in Chiang Mai and Phuket, had no difference in efficiencies but had different technology gap ratios; the environment caused the differe...

  20. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

    Dong, Jian; Li, Hongxiu; Zhang, Xianfeng

    2014-01-01

    Part 3: Digital Business International audience With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese affiliated brand of online travel opinion website tripadvisor.com. Based on text mining and ...

  1. The Research about the Repair and Maintenance Problem of Tourist Hotel

    Fei-Long Liu

    2013-01-01

    In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content a...

  2. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Dragoljub Barjaktarovic; Lidija Barjaktarovic

    2010-01-01

    Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

  3. STRATEGIC MANAGEMENT OF HOTEL COMPANIES: CASE STUDY OF HOTEL COMPANIES IN VOJVODINA (SERBIA

    Svetlana VUKOSAV

    2014-12-01

    Full Text Available Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of strategic management is to enable the enterprise in the tourism industry to rationally and promptly react to changes in the environment in which it carries out its business and general activity. The aim of this paper is to determine whether and to what extent the process of the strategic management is being implemented in hotels in Vojvodina(that are changed ownership structure and what is their response to the competitive pressures and opportunities, and demands and needs of consumers Strategic positioning in order to achieve sustainable competitive advantage through product differentiation and segmentation of demand is imperative for success of hotel companies in Vojvodina.

  4. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Gasanov Arzu Nadzhaf

    2014-04-01

    Full Text Available The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusion about the state of the business in the sphere of hotel industry is made.

  5. Is project management a required competency for the hotel industry

    Harnett, Lloyd John

    2013-01-01

    non-peer-reviewed The hotel industry in Ireland has suffered major turmoil over the last 5 years, and is constantly evolving and reshaping in order to survive (Bacon 2009). The industry comprises of 903 hotels with a total of 60,138 rooms. This is a 35% increase from 2005. That year saw €3.97 Billion in tourism revenue, with this increasing to €4.4 billion in 2007 and dropping to €3.4 billion in 2011 (Ireland 2012). The work of hotel managers involves many projects, from new menu concepts ...

  6. Marketing strategy of hotel chain Premier Inn in Great Britain

    Kanderová, Kristína

    2015-01-01

    The thesis is dedicated to the marketing strategy of hotel chain Premier Inn in Great Britain. Aim of the thesis is the analysis of its unusual marketing strategy based on the good night guarantee. In practice it means that if a guest in any Premier Inn hotel does not sleep well, his/her money will be given back to them. Financial analysis of the chosen hotel for March 2016 will show its favorable financial situation in spite of the fact that the guarantee represents extra costs for the company.

  7. The Importance of the First Impression in Hotel Customer Service

    Högnäs, Sandra

    2015-01-01

    After many years of experience in customer service and the hotel industry, I started considering what impact customer service has on a hotel guest’s total perceived satisfaction. Thus, I decided to research the topic in my thesis. The aim of the thesis was to find out to what extent the customer service that a business customer receives during check-in affects the rest of their stay and their overall image of the hotel. The research contains both quantitative and qualitative methods of study....

  8. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  9. Asiakastyytyväisyys Sokos Hotel Arina Oulun myyntipalvelussa

    Muhonen, Elina

    2011-01-01

    Opinnäytetyön tavoitteena oli tutkia asiakkaiden tyytyväisyyttä palvelun laatuun Sokos Hotel Arinan myyntipalvelussa. Sokos Hotel Arina on Oulussa sijaitseva, Sokos Hotels -ketjuun kuuluva hotelli. Tutkimuksen kautta haluttiin saada selville, mitä vastaajat ovat mieltä tämän hetkisestä palvelun laadusta ja miten sitä voitaisiin kehittää, jotta se vastaisi yhä paremmin asiakkaiden odotuksia. Työn viitekehyksessä käsitellään palvelua ja sen laatuun vaikuttavia osa-alueita myyntipalvelussa, myyn...

  10. The Effects of Customer Voice on Hotel Performance

    Assaf, A. George; Josiassen, Alexander; Cvelbar, Ljubica Knežević;

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel...... performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations and...

  11. The Assessment of Hotel Services in Poiana Brasov Resort

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Braşov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  12. Operating Guangzhou Hotel Industry with Service Concept of Cantonese Food

    2006-01-01

    @@ As the completion of New Baiyun International Airport and Pazhou International Conference Center and the fast development of exhibition industry, the commerce and trade position of Guangzhou (the historical and cultural international city) is growing with each passing day. With the Cantonese food service concept and guest receiving methods of "Culture, Trend,Friendly and Hospitality", Guangzhou hotel industry has won the satisfaction from domestic and foreign businessmen and tourists. With the cultural tinge of and trend of Lingnan, Guangzhou hotels have become the display window to foreign guests. Guangzhou hotels treat all the guests very well during the spring and autumn China Export Commodities Fairs.

  13. Improving the effectiveness of staff training in a hotel : case study: Hotel X

    Uyen, Do Tran Hanh

    2013-01-01

    Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities ...

  14. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image, a...

  15. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  16. Role of parking in the hotel supply chain management

    Robert Maršanić

    2015-12-01

    Full Text Available Background: Supply chain management in tourism has only recently become the topic of the scientific research. The hotel product as a tourist product presents a specific mix of services and products The focus of this study has been placed on the hotel company, that, in order to create such a product, builds its own network of partners (companies, co-workers, to bring together and coordinate activities intended to result in the desired features of the hotel product. This study was evaluated as a scientifically relevant because until now the position of parking services in the hotel product has not been analyzed from the perspective of the hotel efforts and abilities to provide parking places for their guests by analyzing to which extent a good and available parking space really affects the quality of the hotel product. The aim of the study was to define the framework in which the supply chain management acts with reference to the parking service and stakeholders in the network. Methods: The method of interviewing hotel managers was used to obtain necessary data. Through the simple numerical calculations including the number of parking spaces and the capacity of the hotel accommodation we tried to identify the interrelationship, i.e. the degree of alignment of the respective sizes. Results: It turned out that towns of Rijeka and Opatija are faced with a shortage of parking spaces, especially during the tourist season. The trend of providing parking services for guests in hotel-owned garages or car parks is typical for the everyday hotel operation and the shortage of such an option, is resolved through the lease of a certain number of parking spaces in public garages and car parks. These parking spaces are away from the hotel, the guests' dissatisfaction is a normal consequence of such a decision and it is mitigated through the commercial measures. Hotel management considers a provided parking space an important element of the hotel product quality

  17. Kanta-asiakkaiden Sokos Hotel Lappee

    Myllylä, Tiina

    2008-01-01

    "Tämän opinnäytetyön aiheena on tutkia, mitä mieltä Sokos Hotel Lappeen kantaasiakkaat ovat hotellista ja sen palveluista. Tavoitteena on selvittää, miten Lappee voisi vastata kanta-asiakkaidensa tarpeisiin entistä paremmin. Aihe on tutkimisen arvoinen, koska kilpailu asiakkaista on yhä kovempaa ja pelkät kanta-asiakas - järjestelmät eivät enää riitä pitämään asiakkaita uskollisina. Opinnäytetyö on toteutettu kvalitatiivisena tutkimuksena ja aineiston keruumenetelmänä on käytetty henkilökohta...

  18. Drug assessment: UK style.

    2013-12-01

    Before medicines can be marketed in the UK, they are subject to a system of licensing and the granting of a marketing authorisation that describes the conditions and patient groups for which the medicinal product can be used within the terms of its licence.(1) The licensing process involves an assessment of data relating to the efficacy, safety and quality of the product. However, the marketing authorisation does not determine whether, or how, it will be used in clinical practice. In the UK, the National Institute for Health and Care Excellence (NICE), the Scottish Medicines Consortium (SMC) and the All Wales Medicines Strategy Group (AWMSG) publish recommendations on the use of medicines for health services in the United Kingdom. In this article we review their remit, work processes and the status of guidance published in England, Scotland, Wales and Northern Ireland. PMID:24336496

  19. UK Tax Update

    Deakin, John F.

    1998-07-01

    The presentation deals with the North Sea fiscal regime, a modern system for corporation tax payments, transfer pricing, general anti-avoidance rule for direct taxes, treaty refunds, deductibility of interest for corporation tax, UK/US double taxation convention, and plain and simple tax legislation. Part of the background for the presentation was the fact that in England a new Labour Government had replaced the Conservatives and the new Chancellor had announced a review of the North Sea fiscal regime.

  20. Renewable energy in UK

    Ioan Nicolae Tiuzbaian

    2001-01-01

    The primary aim of the Renewable Energy Programme in UK is the development of a self-sustaining market for each of the technologies as they become technically, economically and environmentally viable. The White Paper “Energy for the Future: Renewable Sources of Energy suggests very ambitious targets. To achieve a 12 % contribution from renewable energy sources to the EU’s gross inland energy consumption by 2010 will involve major deviations from “business-as-usual”

  1. Funding in the UK

    Besides operating the world's oldest series of nuclear reactors, Magnox, Britain is also exceptional in being the only country planning to postpone decommissioning for over 100 years. The issues that this raises for future generations, and ways of assuring that decommissioning can be adequately funded in the future, were the subject of a recent report by the Science Policy Research Unit (SPRU). (UK nuclear decommissioning policy: time for decision, by Gordon MacKerron, John Surrey and Steve Thomas, SPRU, April 1994)

  2. UK Theses Online?

    Friend, Frederick J.; GreyNet, Grey Literature Network Service

    1998-01-01

    Librarians from a number of UK universities, together with representation from the British Library, have formed the University Theses Online Group to explore the feasibility of an online service for the location and delivery of theses in electronic format. A survey of authors and supervisors of theses has been conducted in order to understand better the way in which theses are used and attitudes towards electronic submission. The Group is encouraged by the support it is receiving from univers...

  3. The UK's Productivity Puzzle

    Bryson, Alex; Forth, John

    2015-01-01

    The 2008 Great Recession was notable in the UK for three things: the enormity of the output shock; the muted unemployment response; and the very slow rate of recovery. We review the literature which finds most of the decline in productivity is within sector and within firm before presenting new micro-analysis of workplace-level behaviour between 2004 and 2011 to gain insights into the processes that may have contributed to this aggregate picture. We find clear evidence of labour intensificati...

  4. Study on the Model of Hotel Rooms Overbooking

    Liu Hong

    2013-01-01

    Full Text Available With an increasing of hotel rooms spoiling caused by a variety of reasons, implementation of hotel rooms overbooking has become an inevitable option, the overbooking would also lead to many conflicts. This paper established the expected revenue model of overbooking by the distribution of customer arrival rate, got the optimal quantity of overbooking, found an equilibrium point that can not only make full use of rooms and reduce the loss of room rental which makes the expected revenue the biggest. This study simplified the model according to the actual situation of the hotel, carried on the case analysis at last. The method is convenient and feasible and has some reference significance for the implementation and management of the hotel overbooking.

  5. Briti hotell Dunkri tänavas / Piret Tali

    Tali, Piret, 1972-

    2005-01-01

    Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

  6. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  7. Hotelli Palace**** renoveerimine = Renovation of the hotel Palace**** / Argo Vaikla

    Vaikla, Argo, 1966-

    2015-01-01

    Hotell Palace Tallinnas Vabaduse väljak 3, valminud 2014. Hoone rekonstrueerimisprojekt Reet Valk (AB Reet Valk), sisearhitektid Katrin Vaikla, Argo Vaikla, Mari-Liis Süld, Riin Luuk. 2014. aasta Kultuurkapitali Arhitektuuripreemia kandidaat

  8. Occupational Programs for the Restaurant/Hotel Business

    Hoenninger, Ronald W.; Riegel, Carl D.

    1978-01-01

    Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

  9. Hotel jako součást infrastruktury destinace cestovního ruchu (hotel Knížecí rybník)

    Nováková, Lucie

    2012-01-01

    Topic "Hotel as a part of the infrastructure in a tourist destination". The main intention of this thesis was to make a complete analysis of external and internal environment of the hotel. Were suggested innovations to increase the attractiveness of the hotel on the tourism market in this destination.

  10. A study of hotel website design performance and usability

    Gugenishvili, Ilia

    2015-01-01

    Research has shown the importance of the Internet technology in travel planning and decision making processes. For many hotels, therefore, the corporate website has emerged as the main tool for inter-organizational and intra-organizational information exchange, as well as for sales and promotion activities. However, having a web presence is not enough for the organization to meet or exceed visitor’s expectations and convert the visitor to customer. The extent, to which the hotel websites can ...

  11. Evaluate hotel energy performance using data envelopment analysis

    Wan, Chun-wah.; 尹振華.

    2012-01-01

    There are many factors affecting the hotel energy consumption, such as hotel classifications, floor area, numbers of guest rooms, nos. of room guests, mix of guest segments, level of occupancy (guest nights), scale of meeting facilities, laundry, retails operations, building features, facilities features, fuel mix, year of construction, year of retrofit, numbers of staff, weather conditions, management arrangement, etc. In Hong Kong and Singapore, the traditional method of benchmarking b...

  12. Crisis Management in the Hotel Industry in Finland

    Hartmann, Jana

    2012-01-01

    Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise the awareness among hoteliers towards crises as well as amongst employees, investors, stakeholders, authorities, and students from hospitality related fields. Main topic of this research is crisis management and concerns the process of developing a crisis management plan...

  13. Exploration of Pricing Strategies in North Cyprus Hotels

    Falalieiev, Anatolia

    2014-01-01

    ABSTRACT: The purpose of this study is to explore pricing strategies in the hotel industry. The importance of pricing and price setting in relation to profit maximization objectives of businesses is well known. Understanding the processes of pricing, factors influencing pricing decisions, and strategies developed in the businesses are the key issues this study aims to find out. The study will be carried out in the hospitality businesses where literature related to hotels and their...

  14. Optimalgyset - En udviklingsorienteret oplevelsesanalyse af Hotel Scary i Tivoli

    Boss, Kirsti S.

    2015-01-01

    The dissertation is a development-oriented experience analysis of the attraction Hotel Scary in Tivoli. The characteristic of the consumption of experiences is undergoing change. Delivering attractive and surprising experience offers to demanding experience consumers is challenging the providers in the experience sector. The amusement park Tivoli is competing for the experience consumers’ favour, and Hotel Scary is a new development initiative, which aims to attract the young and adult au...

  15. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to t...

  16. QUALITY ANALYSIS OF HOTEL SERVICES USING SERVQUAL METHODOLOGY

    Renata Pindžo; Ivana Lončar

    2013-01-01

    Quality management represents an imperative for all the hotels on the current tourism market aiming to capitalize on customers' satisfaction and create superior value in comparison to the competition. The quality of service is important for keeping the guests and represents a key indi- cator for further economic activity. The demand for creating better qu- ality related to products and services has become one of the most im- portant strategic priorities currently being faced by hotels. The ch...

  17. Modelling and seasonal forecasting of monthly hotel nights in Denmark

    Sørensen, Nils Karl

    2002-01-01

    The paper examines the monthly forecasting performance of several models of hotel demand in Denmark by nationality. Statistics are covering a period of more than 30 years, and special attention is devoted to the role of seasonality. Deterministic as well as stochastic seasonality is considered. The data generating process is also examined from a more traditional view by estimating an ECM-model where hotel demand is assumed to depend on economic variables like the foreign and Danish CPI and th...

  18. Hotel website performance: evidence from a transition country

    Ljudevit Pranić; Daniela Garbin Praničević; Josip Arnerić

    2014-01-01

    The Purpose – An evaluation of 197 hotel websites in Croatia was conducted to determine whether hotels in this economically lagging transition country exploit the potentials of the Internet as a marketing tool. Design/Methodology/Approach – A team of 30 trained assistants evaluated the websites using an amended modified Balanced Scorecard (mBSC) approach from the user-friendliness, site attractiveness, marketing effectiveness, and F&B informativeness perspectives. MANOVA was used to test m...

  19. Sistem Pelayanan Breakfast Pada The Kitchen Restaurant Hotel Aryaduta Medan

    Tarigan, Nurul Isyanah

    2014-01-01

    Bagian Food and Beverage merupakan salah satu department yang sangat penting dalam hal pelayanan makan dan minum terutama pada saat breakfast. Untuk itu dibutuhkan adanya pelayanan yang baik. Seluruh pramusaji harus selalu memperhatikan penampilan dan sistem pelayanan yang akan diberikannya kepada tamu. Dalam penulisan kertas karya ini saya membahas mengenai breakfast dengan mengangkat judul “ Sistem Pelayanan Breakfast Pada The Kitchen Restaurant di Hotel Aryaduta Medan”. Pada umumnya hotel ...

  20. Research on the Hotel Image Based on the Detail Service

    Li, Ban; Shenghua, Zheng; He, Yi

    Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

  1. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    Bohdanowicz, Paulina

    2006-01-01

    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

  2. Historic Hotel Del Monte Herrmann Hall Pocket Tour Guide

    Dudley Knox Library

    2014-01-01

    A visit to the Naval Postgraduate School or Naval Support Activity Monterey provides an opportunity to enjoy the history of Hotel Del Monte and its enduring legacy of art, architecture and culture. Hotel Del Monte was the catalyst for California's modern-day tourism industry and a trendsetter in sports and recreation. This guide highlights the pioneering resort that transformed Monterey from a quiet pueblo to a vibrant tourist destination.

  3. A QFD and SERVQUAL Approach to Hotel Service Design

    Ikiz, Aysun Kapucugil; Masoudi, Ali

    2008-01-01

    Current challenges facing the hotel service providers, such as “high customer demands on quality”, “increasing competition for high customer satisfaction” and “the demand for full services”, are directly related to better understand the attributes of hotel services and improve the service design characteristics accordingly. In service quality literature, SERVQUAL is the most widely used structure to measure customer expectations and perceptions. Quality Function Deployment (QFD) method is als...

  4. The assurance of sustainability reporting of hotel companies

    Sandra Janković; Dubravka Krivačić

    2014-01-01

    Purpose – The aim of this paper is to set out the nature of the assurance of sustainability reporting and its key principles. Further aim is to identify the potential benefits of the assurance of sustainability reporting for hotel companies, and also to discuss the conditions necessary for integrating assurance of sustainability reporting into organisation activities. Design – The paper explores assurance of hotels’ sustainability reporting with special focus on the hotels that implement GRI ...

  5. Careeer Management: A Study in Five-Star Hotels

    KILIÇ, Gonca; ÖZTÜRK, Yüksel

    2009-01-01

    This study set out to explain career management system (career management, career planning and career development) through an empirical study conducted at the five-star hotel establishments. In order to serve this purpose, the questionnaire form was applied to 1084 employees at the five-star hotel establishments operating in various provinces in Turkey. In the study, one way anova for the related measures is used to determine whether there is a significant difference among the participants' t...

  6. Milk and dairy products in hotel daily menue

    Greta Krešić; Irena Colić Barić; Borislav Šimundić

    2002-01-01

    The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper) on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI) for middle aged and elderly guests, both genders. The obtained results indicated t...

  7. The Impact of Sustainable Growth Indicators on Hotel's Financial Management

    Tildikova, Galina

    2014-01-01

    The aim of the thesis was to investigate whether there is a link between hotels’ financial management and managerial decisions using a Sustainable Growth model and applying the Profit and Risks Graph, based on the DuPont equation. The hotel groups analyzed were the Marriott group, the Hilton group, and the Starwood group. The research objectives were to find out if sustainable growth indicators influence the manager’s decisions at a hotel. The thesis applied the case study research metho...

  8. Peranan Komunikasi Bagi Sales Person Di Soechi International Hotel Medan

    Jojor Anita Oktariana Sitorus

    2009-01-01

    Kegiatan pemasaran saat ini menjadi sangat penting bagi usaha perhotelan. Semakin tingginya tingkat persaingan, meningkatnya kompleksitas pasar dan tamu yang semakin kritis akan pasar, mengakibatkan kegiatan perlu dilakukan secara profesional dan agresif. Faktor-faktor tersebut mengandung arti bahwa, keberhasilan usaha hotel tergantung pada kemampuannya untuk memenuhi kebutuhan dan ujuan-tujuan tamu. Oleh sebab itu sebagai perwakilan dari hotel maka seorang sales person sebagai staff dari...

  9. Organizational Communication in Five Star Hotels and Experienced Problems

    SEYITOGLU, Faruk; YUZBASIOGLU, Nedim

    2015-01-01

    The purpose of this study is to investigate organizational communication in accommodation businesses. In line with this purpose a survey was conducted at the 5 star hotels located in Antalya/Turkey.  As a result of the analysis of data gathered, demographic information of the hotel employees are given first then the means of statements related to organizational communication are interpreted. Also there is an open-ended question which is asked like "what are the other problems in your organiza...

  10. Employee's Motivation to work in a Hotel Industry

    Kimambo, Brenda

    2015-01-01

    This thesis reviews the employee motivation in hotel Industry with special focus on Karafuu Beach Resort and Spa. The survey for this study is conducted with the stuff this facility. The study also examines what motivates e people to work in the hotel sector. Further, the study tries to understand how important motivation is for workers in this sector. More so, this study examines the degree of impact motivation has on employees in this sector. Various studies have established that motivati...

  11. The Implementation of Strategic Planning in Irish Hotel Groups.

    Keys, Frances Alexandra, (Thesis)

    2001-01-01

    The primary objective of this research was to examine the relative importance and success of forty factors over the past five years (1994-1999) that have facilitated and/or impeded the implementation of strategic plans within Irish hotel groups. This research studied twenty-four hotel groups, which consisted of ninety-five strategic business units. An extensive review of strategic management literature by theorists such as Andrews(1971); Ansoff (1990); Chandler (1962); Cole (1997); Day (1984)...

  12. Perceived importance of attributes on hotel guests' repeat visit intentions

    Emir, Oktay; Kozak, Metin

    2011-01-01

    Based on the empirical evidence in the related literature, we can emphasize that customer satisfaction and repeat patronage in the hotel industry has been well researched. Over the past two decades, many researchers as well as businesses have conducted surveys on visitors' satisfaction in order to measure customer perceptions of quality attributes of hotel or hospitality services. However, there is a lack of research paying attention to the empirical investigation of the self-perceived direct...

  13. A New Strategic Marketing Plan for a Hotel

    Nazarova, Elizaveta

    2014-01-01

    The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis contains in...

  14. EXPATRIATE HOTEL MANAGERS' PERSPECTIVE ON CROSS-CULTURAL SKILLS

    Maria-Cristina IORGULESCU; Anamaria Sidonia RĂVAR

    2014-01-01

    The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the persp...

  15. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Carmen Arustei

    2013-01-01

    Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC) development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independ...

  16. Hotel industry in Azerbaijan: problems perspectives of entrepreneurship development

    Gasanov Arzu Nadzhaf

    2014-01-01

    The article considers the essence of the entrepreneurship activity and the characteristic features of a businessman. The definition of the entrepreneurship according to the Azerbaijan legislation is given. Then, the tourism, peculiarities and legislation base of business in tourism industry and hotel economy characterized, the main data of the activities of replacement enterprises in the country, the level of quality of hotel service and analyzed, the main problems are listed and the conclusi...

  17. ANALISIS KEPUASAN KONSUMEN ATAS JASA PERHOTELAN PADA HOTEL BINTANG

    Dytha Chandra Dinata

    2011-01-01

    Dytha Chandra Dinata, The title of the study are: Analysis of consumer satisfaction for hospitality services at the hotel. The problem this time hospitality service businesses in the town of Tarakan has been progressing quite rapidly in terms of both quantity and completeness of the ingredients. Construction of both five-star hotel or non star whose numbers continue to grow this will certainly lead to increasing competition. With a background star that case be required to perform marketing...

  18. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Danka CURAKOVIĆ; Ivana ŠIKORA; Vuk GARAČA; Nevena ĆURČIĆ; Svetlana VUKOSAV

    2013-01-01

    The subject of research in this paper is the degree of consumer satisfaction with hotel services in Novi Sad, Serbia. The aim is to determine the extent to which their quality meets customer needs and preferences in order to apply these results to improve the quality of services. Methodology used in this research included a survey method, research of primary and secondary materials, statistical methods and synthetic, comparative, descriptive method. The research was conducted in hotels and B&...

  19. Customer based brand equity: evidence from the hotel industry

    Kayaman, Rüçhan; Araslı, Hüseyin

    2007-01-01

    The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. The paper is based on the recommendations of previous studies, the scale constructed to measure consumer-based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11...

  20. A study of workplace satisfaction among hotel employees

    Skeie, Thomas

    2011-01-01

    This research paper is a descriptive case study of 10 hotel employees collected through in-depth interviews in Stavanger region. The study is focusing on hotel employee’s view of workplace satisfaction and what they think contributes to workplace satisfaction. The study indicates that organizational culture, fair treatment, stress, salary, communication, relationship between co-workers is factors among others which influence employee’s workplace satisfaction. The researcher has looked at prev...