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1

Application to the Meeting Place research hotel - UK Energy ...  

This is to achieve major refurbishments of the existing UK housing stock. 2. ... \\How much does the community attitude affect the uncertain householder? ... to all \\our networks and perhaps obtain some media coverage (Guardian article?).

2

Demografi og boligpriser i den Københavnske Metropol  

DEFF Research Database (Denmark)

Den demografiske udvikling i den Københavnske Metropol har ændret sig markant i de senere år. Det nye er, at Hovedstaden er blevet den befolkningsmæssige magnet med netto-tilflytning fra såvel forstæderne som fra resten af landet.

Skak, Morten; Bloze, Gintautas

2013-01-01

3

Hotel Anywhere  

Science.gov (United States)

Hotel Anywhere, "The Internet Travel Grid", is searchable and is organized geographically and by subject, including airlines, hotels, cruises, travel agencies and auto rentals. It provides links to two direct on-line airline reservation search and booking tools that link into the same Apollo reservation system used by travel agents: The Internet Travel Network and PC Travel. http://www.hotelanywhere.co.uk/index.asp

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Area Hotels  

Science.gov (United States)

Meetings & Events Cancer Prevention and Control Investigators Meeting March 20, 2012 Area Hotels* Hilton Washington DC / Rockville Executive Meeting Center (.72 miles to Fishers Lane ) This hotel is on the Red Line Metro at Twinbrook Station1750 Rockville

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Orbiting Hotel  

Science.gov (United States)

It is the year 2025 and a large company, Z-Tech, wants to put a hotel in space having it orbit around one of the planets in our solar system. Our 9th grade class has been given a very important job. We have to search for the perfect location for the hotel. Our job is to report back to the company with the planet that is the best place for an orbiting hotel. The Task: You are to write a report recommending which planet should be chosen. Your report should include pictures of the planet you recommended. Here are the questions you should answer in order to report back to Z-Tech with your recommendation. * Which planet will be the ...

Hicken, Mrs.

2009-10-19

6

UK'  

... 'Ever closer union' has long been a red rag to John Bull, the patriotic cartoon Englishman draped in a Union Jack flag who feels his country signed up to a common market in 1973 but has become entangled in ever more intrusive European governance. 'We understand and respect the right of others to maintain their commitment to this goal. But for Britain - and perhaps for others - it ... Promoted 00:02:21 Stubb: Finland punches above its weight in the EU 00:01:54 Ashton: Targeted sanctions against Ukraine 00:02:10 EU Barroso calls for sanctions against Ukraine as violence escalates Advertising JobSite Political / Staffing Officer FastActor Support Intern Post an EU job Advertising Network: CZ DE ES FR IT PL RO SK TR UK Associated: BG RS Syndicated: GR ME BlogActiv Services Corporate sponsoring Video Services EurActor Membership B2C & ...

7

Hotel Carrera  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una [...] serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación. Abstract in english Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family [...] homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

Josué, Smith del Solar; José, Smith Miller.

2004-12-01

8

Hotel and Motel Fire Safety  

Science.gov (United States)

... for outreach materials on hotel and motel fire safety. Hotel-Motel National Master List The “Hotel and Motel ... Follow us: Twitter Facebook YouTube More information on hotel and motel fire safety National Fire Protection Association (NFPA) – hotel and ...

9

Grand Hotel prijutil hudozhnikov  

Index Scriptorium Estoniae

Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

2004-01-01

10

Hotels & Travel Information  

Science.gov (United States)

A block of rooms has been secured at the Bethesda Marriott , 5151 Pooks Hill Road, Bethesda, Maryland, 20814 at the rate of $209.00 per night, plus tax. This includes your room, parking at the hotel, internet, and a breakfast coupon. Please call Marriott reservations to make your hotel arrangements at 1-(800) 228-9290, or (301) 897-9400.

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Hotel and Travel Information  

Science.gov (United States)

Hotel and Travel Information The CCOP, MB-CCOP, and Research Base Principal Investigator and Administrator Meeting will be held at the Doubletree by Hilton Hotel Bethesda-Washington DC, in Bethesda, Maryland. A block of rooms has been reserved for

12

The Infinite Hotel  

Science.gov (United States)

This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

Wanko, Jeffrey J.

2009-01-01

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de los hoteles españoles  

Directory of Open Access Journals (Sweden)

Full Text Available Los hoteles necesitan cada vez más información para su correcta gestión y para maximizar su desempeño o éxito empresarial. De esta forma, en este estudio se analizan una serie de variables estratégicas clave que influyen directamente sobre el desempeño hotelero. Estas variables son el tamaño, el tipo de gestión y la categoría de los hoteles. En este trabajo, empleando la teoría de los grupos estratégicos, se han agrupado los hoteles españoles de entre 3 a 5 estrellas en función de cada una de estas variables estratégicas con el objetivo de determinar si influyen significativamente sobre el desempeño hotelero y en qué sentido. Entre los resultados que se han obtenido destacan el hecho de que a mayor tamaño y categoría, mayor es el desempeño que alcanzan los hoteles. Así mismo, los hoteles que pertenecen a cadenas alcanzan niveles de desempeño mayores que los independientes. Por lo tanto, de esta investigación se deducen importantes implicaciones para la dirección hotelera.

Enrique Claver Cort\\u00E9s

2007-01-01

14

Metropol: A computer code for the simulation of transport of contaminants with groundwater  

International Nuclear Information System (INIS)

In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

15

Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available This research is to evaluate the operational performance of International Tourist Hotels in Taiwan. In the face of a highly competitive environment, a hotel’s operational performance plays a crucial role in determining the hotel’s profitability and competitiveness. Performance measures can provide hotel managers with benchmarking information and insights into how the hotel can improve performance with its current resources, or through changing resource allocation. Therefore, it is very important for managers to evaluate their hotels’ operational performance. Different approaches and techniques have previously been employed to conduct such evaluations, however, the often-used mechanisms for measuring and analyzing performance of hotels do not capture the relevant performance issues necessary for the hotel sector. Data Envelopment Analysis (DEA provides a framework that integrates several relatively disparate inputs and outputs, producing a single productivity index to help analysts identify which hotel is the most efficient. This technique has been used in this study to assess the relative productivity efficiency of Taiwanese hotels. However, this DEA index only indicated the relative efficiency of all sample hotels and did not consider the role of hotel size. This shortcoming was rectified through the construction of an adjustment to reflect the effect of hotel size on DEA efficiency. Implications for hotel management arising from this adjustment are discussed.

Chieh-Heng Ko

2013-01-01

16

UK Strategy - ARCHIVE: Defra  

Dec 21, 2006 ... UK NATIONAL STRATEGY PLAN FOR IMPLEMENTATION OF THE EU. RURAL \\... the high proportion of employment in the generally more poorly paid hotel and \\... waste management and meeting the challenges posed by climate change; ... \\added achieved from differentiating higher product quality.

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Hotell- Stockholms skärgård  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The hotel is located on Skatholmen in the archipelago of Stockholm, Värmdö county. The hotel building has an open structure characterized by hospitality and the nature outside. The rooms have stunning views of the island landscape and lush forest. With biodiversity and valuable nature in mind, the building has been designed with a structure that should not be too intrusive in the surrounding landscape. The building is meant to blend into the dark silhouette of the island and to give a light...

Nettelbladt, Gustaf

2014-01-01

18

Calculation of groundwater flow and particle tracking for the Gorleben site with Metropol  

International Nuclear Information System (INIS)

In the framework of the European Community Management and storage of radioactive waste programme and its Pagis project (Performance assessment of geological isolation systems), a study of the groundwater flow system in the permeable strata overlaying the Gorleben salt-dome in the Federal Republic of Germany has been carried out. The main purpose of this study was to compare the results obtained previously with the finite difference Swift computer code and the results obtained with the finite element Metropol computer code, developed at RIVM. Such a direct comparison was hampered by the fact that no standard is available for the results obtained. As a follow-up, Metropol was used for simulations that included the variations in the liquid density due to variations in the salt concentration. Some conclusions could be drawn: the travelling times of a particle through a single high permeable block increases by approximately two orders of magnitude compared to the constant density calculations due to the effect of high concentration gradients. However, the complexity of the problem considered has not yet made it possible to formulate conclusions for the complete model in a general way

19

Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

Williams, Christopher

2010-01-01

20

El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza  

Directory of Open Access Journals (Sweden)

Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

Diana Carolina Rojas

2008-11-01

 
 
 
 
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Hotel, Logistics and Travel  

Science.gov (United States)

Please make your hotel reservation no later than Wednesday, October 7, 2009, to ensure that you obtain the Federal Government rate. A block of rooms has been reserved under the name SCORE. You are responsible for making your own room reservations. There will be no rooms available at the Government per diem after the cutoff date.

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TRENDS IN CROATIAN HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

Jasmina GRZINIC

2008-01-01

23

Empowerment: Hotel employees’ perspective  

Digital Repository Infrastructure Vision for European Research (DRIVER)

An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The...

Then Hsiao Chung; Kartinah Ayupp

2010-01-01

24

A simulation age-specific tuberculosis model for the Cape Town metropole  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english Tuberculosis (TB) continues to present an insurmountable health burden in the Western Cape Province of South Africa. TB dynamics in adults is different from that in children, with the former determining the latter. Because the dynamics of TB are largely dependent on age, planning for interventions r [...] equires reasonable and realistic projections of the incidence across ages. It is thus important to model the dynamics of TB using mathematical models as predictive tools. We considered a TB compartmental model that is age dependent and whose parameters are set as functions of age. The model was fitted to the TB incidence data from the Cape Town metropole. The effective contact rate, a function of both age and time, was changed to fit the model to the notification rates of active TB disease cases. Our simulations illustrate that age structure plays an important role in the dynamics of TB. Projections on the future of the epidemic were made for each age group. The projected results show that TB incidence is likely to increase in the lower age groups of the population. It is clearly evident that even very simple models when applied to limited data can actually give valuable insights. Our results show that the age groups who have the highest incidence rates of active TB disease have the highest contribution in the transmission of TB. Furthermore, interventions should be targeted in the age group 25-34 years.

Farai, Nyabadza; Dieter, Winkler.

25

Du Lac de Geneve au Lac Baikal: deux metropoles en construction  

Directory of Open Access Journals (Sweden)

Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d'Annemasse dans un ensemble qui atteindrait environ un million d'habitants au total. Le lac Leman (Lac de Geneve faisant office de point commun entre ces villes, la region prendrait le nom de metropole lemanique ou de Bassin lemanique. Ce qui a pour avantage de ne pas mettre Geneve trop en evidence et de ne pas vexer les autres villes dont les noms seraient menaces de disparaitre au profit de Geneve.Pour reussir, ce rapprochement doit respecter quelques principes fondamentaux :1 developper les infrastructures communes et les moyens de communication entre les villes partenaires : la gestion de l''aeroport international de Geneve a ainsi ete ouvert a la France et aux representants de Lausanne. On projette de construire une troisieme voie pour l'autoroute et la ligne de chemin de fer qui relie Geneve a Lausanne. Sur le plan politique, les deputes des deux provin2ces militent dans la meme direction.2 respecter les identites traditionnelles et developper une identite commune autour d'un projet rassembleur. Le projet de fusion a echoue parce qu'il niait l'histoire et les traditions propres a chaque ville. Sans territoire et de tradition protestante calviniste, Geneve est universitaire, internationale, tres urbaine. Lausanne est lutherienne et plus enracinee dans une region agricole et viticole. La culture et l'economie, et surtout la fiscalite ne sont pas les memes. Cela reconnu, il convient malgre tout de developper des projets communs, qui rassemblent les habitants des deux regions et puissent peu a peu forger l'idee d'un destin commun. Pour Geneve et Lausanne, ce pourrait etre la vocation internationale, Geneve etant connue pour ses organisations internationales liees et le siege europeen de l'ONU tandis que Lausanne est devenue la capitale internationale du sport avec le CIO (Comite international olympique et federations sportives. Un deuxieme axe est de profiler l'ensemble de la metropole comme une region du savoir, avec ses universites, ses sieges d'entreprises multinationales et centres de recherche et de haute technologie.3 promouvoir la region comme un ensemble coher

Guy Mettan

2006-08-01

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Management of Hotel Dining Information System  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

Liu, Fangyi

2010-01-01

27

Hotel made out of trash draws a crowd in Madrid  

Science.gov (United States)

BBC News-Hotel made entirely from rubbish opens in Madridhttp://www.bbc.co.uk/news/world-europe-12245311Madrid's Beach Garbage Hotel Constructed to Protest World's Dirty Oceanshttp://www.huffingtonpost.com/2011/01/20/madrids-beach-garbage-hot_n_811442.html#s226725'Garbage Warrior' Turns Trash Into Green-Built Houseshttp://life.gaiam.com/article/garbage-warrior-turns-trash-green-built-housesInternational Tourism Trade Fairhttp://www.ifema.es/ferias/fitur/default_i.htmlOcean Conservancy: International Coastal Cleanuphttp://www.oceanconservancy.org/our-work/marine-debris/international-coastal-cleanup-11.htmlSome travel books will refer to hotel as "run-down" or "rough around the edges", but would any guide be so bold as to say a particular hostelry is "rubbish"? Those might be fighting words for some, except perhaps for the Beach Garbage Hotel in Madrid. The aptly named hotel is constructed out of garbage picked up from beaches all across Europe, and it drew quite a crowd curious to learn more about this unusual structure. The idea for the Beach Garbage Hotel was created by German artist Ha Schult, who wished to draw attention to the tremendous problems created by the widespread ocean dumping of refuse and other materials. The hotel was temporarily placed in the city center of Madrid to coincide with the International Tourism Trade Fair held this past week. Schult found all of the materials for this five-room hotel on beaches, flea markets, and landfills. The hotel has since been removed from the site, but Schult has plans to construct other eye-catching properties in similar high-profile locales.The first link will take visitors to a piece from the Irish Times about this unusual hotel. The second link leads to a nice video from the BBC which takes the curious around the house, and also includes a few words from Ha Schult. Moving on, the third link leads to some nice photos of the property, courtesy of the Huffington Post. The fourth link leads to a story from the Gaiam website about Michael Reynolds, the "garbage warrior" who uses discarded items to construct houses. The fifth link leads to the homepage of the International Tourism Trade Fair. Finally, the last link will take users to the Ocean Conservancy's International Coastal Cleanup page, complete with information their initiative to clean up marine debris.

Grinnell, Max

28

Sustainability in Hotel Facilities : A Case Study: Original Sokos Hotel Villa  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The purpose of the thesis was to study the environmental sustainability of hotel facilities and the options for the best practices for a hotel to use in order to be environmentally sustainable. The thesis was assigned by Original Sokos Hotel Villa. The hotel is a medium-sized central hotel in Tampere, Finland. The aim of the thesis was to research the environmental impacts of Original Sokos Hotel Villa and which practices should Original Sokos Hotel Villa implement in order to improve environ...

Ja?rvensivu, Jenny

2014-01-01

29

Et dansk hotell  

DEFF Research Database (Denmark)

Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen, arbejdsorganisationen og det kollegiale fællesskab virker fremmende eller hæmmende for indvandrernes inklusion og trivsel. Rapporten indledes med en beskrivelse af konteksten, dvs. virksomheden og dens organisation og arbejdsforhold med fokus på ansættelsen af indvandrere og deres udviklingsmuligheder. Herefter følger en sammenfatning af den indsamlede information fra interviews med fokus på oplevelsen og håndteringen af kulturforskelle samt positive og negative faktorer for indvandrernes trivsel og inklusion på arbejdspladsen. Til sidst følger en mere analytisk karakteristik af Hotellet som arbejdsplads for indvandrere.

Baca, Susan; Busck, Ole Gunni

2011-01-01

30

Patterns of seatbelt use in different socioeconomic communities in the Cape Town Metropole, South Africa  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english BACKGROUND: Road traffic injuries are a leading cause of death and may be related to social inequality. OBJECTIVE: To establish whether patterns of seatbelt use vary between different socioeconomic communities in the Cape Town Metropole, South Africa. METHODS: Vehicles and their occupants at 7 high- [...] volume crossings (3 in high-income areas) were placed under surveillance for 2 hours each during November 2010. All occupants were eligible for inclusion except occupants of non-motorised vehicles, two-wheel motorised vehicles, buses, taxis, heavy goods vehicles and emergency vehicles. Child seatbelt use was recorded only for children who appeared older than 3 years. RESULTS: A total of 4 651 vehicles with 6 848 occupants were surveyed. Rates of seatbelt use were 45.1% (n=3 090) for all occupants, 54.0% (n=2 513) for drivers, 33.1% (n=521) for front-seat passengers (adults 33.2%, n=452; children 32.7%, n=69) and 9.0% (n=56) for rear-seat passengers (adults 4.0%, n=13; children 14.4%, n=43). Occupants from high-income areas were more likely to wear seatbelts (odds ratio (OR) 4.35; 95% confidence interval (CI) 3.89 - 4.88). Use of child restraints was poor overall (22.3%, n=114), but also varied according to income areas (high income 40.9%, n=99; low income 0.03%, n=6; OR 26.77; 95% CI 11.44 - 62.63). DISCUSSION: The impact of road traffic injuries is significant, but can be decreased by using appropriate restraining devices. Seatbelt use in South Africa, although compulsory, is neither strictly adhered to nor enforced. Their use is proportionally lower in lower-income areas. Specific interventions are required to target these communities directly.

D J, van Hoving; M, Sinclair; L A, Wallis.

31

Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa  

Index Scriptorium Estoniae

Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

2012-01-01

32

Agency-Hired Hotel Housekeepers  

Science.gov (United States)

Hotel housekeepers experience unique workplace hazards and characteristics that increase their risks for poor health outcomes. Today’s agency-hiring practices may further marginalize hotel housekeepers and negatively impact their health. Yet the impact of such hiring practices on the health of this vulnerable worker group remains unexplored. This article presents the debate regarding agency-hiring practices and how these practices may influence the health and well-being of hotel housekeepers. Implications for occupational health nurses are also discussed. PMID:24512722

Sanon, Marie-Anne V.

2014-01-01

33

Loyalty Card Promotional Activity in Budget Hotel  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish...

Teng, Fei

2010-01-01

34

SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

MADAR ANCA

2013-12-01

35

Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the enviro...

Losanwe, Ieva

2013-01-01

36

27 CFR 31.82 - Hotels.  

Science.gov (United States)

... 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31.82 Alcohol, Tobacco...Or More Areas on the Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout...

2010-04-01

37

Hotels Make Room for Fitness.  

Science.gov (United States)

Hotels, in hopes of gaining a competitive edge, are offering workout rooms, exercise equipment, fitness trails, and jogging tracks, but no standards have been set for safety of the facilities or staff preparedness in exercise screening, equipment use, injury prevention, or first aid. (MT)

Koszuta, Laurie Einstein

1986-01-01

38

Study of the effects of waste disposal in a selected rock-salt formation (SESAM): Simulation of the subrosion process with the METROPOL-3 code  

International Nuclear Information System (INIS)

Two- and three-dimensional Galerkin finite element simulations have been carried out with the geohydrological model METROPOL-3 to evaluate flow and transport in the vicinity of a selected rock-salt diapir in the Netherlands. Special emphasis was placed on the subrosion of the salt dome. Also attempts were made to investigate flow and transport for six Late Quaternary periods. The side boundary conditions used in this model were interpolated from results obtained by simulating the regional groundwater flow with a large-scale steady-state model. Also values for the geohydrological parameters permeability and porosity were provided. Sensitivity analysis showed that subrosion rates altered correspondingly with changes in input variables. Increased permeability values and mass fluxes at the side boundaries resulted in higher subrosion rates. The anisotropy ratio (the ratio between the horizontal and vertical permeability) also strongly influenced the observed subrosion rates. Comparison of simulations with realistic heterogeneous and homogeneous flow domains showed large differences in the subrosion rates and the transport of dissolved salt. The subrosion rates during the Late Saalian glacial were considerably higher then for all other geological periods. The 3-D local geohydrological model was used for two simulations, one with realistic heterogenous permeabilities and the other with homogeneous permeabilities. By using uniform permeabilities, the clay layer that covers trmeabilities, the clay layer that covers the salt dome could not effectively restrict groundwater flow and transport of the dissolved salt, resulting in larger salt mass fraction gradients near the dome and higher subrosion rates. A comparison of the subrosion rates of the 2-D and 3-D METROPOL-3 simulations with published data showed that the order of magnitude of the subrosion rates obtained with the METROPOL-3 code for this diapir was the same as for other Dutch and German diapirs. The similarity of the subrosion rates can be viewed as a limited validation of the METROPOL-3 code

39

Antidiabetic and Cytotoxicity Screening of Five Medicinal Plants Used by Traditional African Health Practitioners in the Nelson Mandela Metropole, South Africa  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Diabetes mellitus is a growing problem in South Africa and of concern to traditional African health practitioners in the Nelson Mandela Metropole, because they experience a high incidence of diabetic cases in their practices. A collaborative research project with these practitioners focused on the screening of Bulbine frutescens, Ornithogalum longibracteatum, Ruta graveolens, Tarchonanthus camphoratus and Tulbaghia violacea for antidiabetic and cytotoxic potential. In vitro glucose utilisatio...

Huyssteen, Mea; Milne, Pieter J.; Campbell, Eileen E.; Venter, Maryna

2011-01-01

40

ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the changes in electronic marketing. With this purposes, it was intended to determine the level of electronic marketing practices and electronic marketing elements via their own website, according to the types and classes of hotel establishments. The method of content analysis was used. According to data of collected from hotels’ web sites in Marmara Region, %96.8 of hotels are covered by search engines and five star hotels & chain hotels were found more dynamic and were allowing the practices for electronic marketing.

Dilek Kekeç Morkoç

2012-11-01

 
 
 
 
41

Verdivurdering av Quality Hotel Saga  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Denne mastergradsoppgaven er en verdivurdering av Quality Hotel Saga. Formålet er å verdsette bedriften med basis i framtidig inntjening. Det er brukt historiske regnskapstall for å kunne predikere hva framtidig inntjening vil bli. Oppgaven er bygd opp rundt en regnskapsmessig analyse og en strategisk analyse. I all hovedsak er det totalkapitalmetoden som er benyttet, men også andre metoder er brukt for å vise at verdien man kommer fram til kan variere en del avhengig av hvilken metode s...

Schjølberg, Tommy

2006-01-01

42

MARKETING PLAN FOR HOTEL KAKSLAUTTANEN  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

Yu, Yueyuan

2011-01-01

43

Hotel Rantasipi en Hyvinkää – Finlandia  

Directory of Open Access Journals (Sweden)

Full Text Available This hotel building belongs to a national chain, with similar characteristics and construction; all the hotels in this chain provide a luxurious and most comfortable atmosphere, extremely modern installations, carefully selected locations in the interior of the country as well as along the coast. The hotel described in the article is situated close to a forest area, almost constantly covered with snow, and in the vicinity of a most complete sports installation. The building has two floors, 190 rooms, 3 restaurants, 2 ball rooms, indoor swimming pool, conference room, etc. The structure is of concrete and the exterior treatment agrees with the surrounding landscape.Este edificio hotelero pertenece a una cadena nacional, con características y construcción similares; todos ellos disponen de un ambiente lujoso y acogedor, modernísimas instalaciones, entornos de interior o de costa cuidadosamente elegidos. El que se describe en el artículo está situado junto a una zona boscosa, casi siempre nevada, y en la proximidades unas completísimas instalaciones deportivas. Dispone de dos plantas, 190 habitaciones, 3 restaurantes, 2 salas de fiestas, piscina cubierta, salón de conferencias, etc. Estructura de hormigón y tratamiento exterior acorde con la naturaleza circundante.

Jaatinen, Martti I.

1975-06-01

44

Un hotel para contener el sur  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish Impulsada por la expansión ferroviaria, la incorporación de las provincias lejanas de Chile al imaginario nacional estuvo fuertemente determinada por el motor del turismo y la construcción de infraestructura hotelera estatal, como el Hotel Pucón. [...] Abstract in english Driven by railroad expansion, Chilean collective imagination slowly incorporated the distant provinces. The process was strongly determined by tourism and the construction of hotel infrastructure such as the Hotel Pucón. [...

Rodrigo, Booth; Cynthia, Lavín.

2013-04-01

45

ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the change...

Dilek Kekeç Morkoç; Lütfi Atay

2012-01-01

46

Application of Marketing in Hotel Companies ?????????? ?????????? ? ??????????? ????????????  

Directory of Open Access Journals (Sweden)

Full Text Available The article considers results of marketing research on application of marketing in hotel companies of the Crimea. Results of questionnairing showed insufficient qualification of marketing experts and availability of demand in them. Marketing research conducted by hotels are disconnected and episodic and are reduced to comparison of prices of competitors, study of questionnaires answered by hotel clients, history of hotel guests and are not of system character. It shows dependence of demand in specialists of this profile on types of companies, their size and age. It identifies approximate demand for marketing specialists.? ?????? ??????????????? ?????????? ?????????????? ???????????? ? ?????????? ?????????? ? ??????????? ???????????? ?????. ?????????? ????????????? ???????? ????????????? ??????????????????? ???????????? ? ??????? ??????????? ? ???. ?????????? ??????????? ????????????? ???????????? ????????? ? ??????????, ?????????? ?????????????? ??? ???????????, ???????? ????? ???????? ?????????, ?????? ??????? ?????? ????? ? ?? ????? ?????????? ?????????. ???????? ??????????? ??????????? ? ???????????? ??????? ??????? ?? ????? ???????????, ?? ???????? ? ????????. ?????????? ????????? ?????????? ??????????? ???????????? ?? ??????????.

Zubkova Marina S.

2013-02-01

47

Study on the Issue of Staff Training in Business Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

Qiumei Fan

2009-07-01

48

Management strategies of the financial-economical crisis in the hotel’s domain  

Directory of Open Access Journals (Sweden)

Full Text Available During the crises period, the advertising budgets in the hotel’s domain are considerable reducing. If, in the beggining, the hotels offer important sums to promote the brand’s image, with the aim of going public, during the crises period they focuse on tactical and advertising campaignes.Realizing the place and the role of the hotels’s industry like a part of the tourist activity, this paper wants to tap the responsible management problem of the financial-economical crises which affects the demand’s size for the tourist services, generally, and for the hotels’s ones, specially.

Carmen IORDACHE

2013-09-01

49

Hotel Pegaso - Georgetown - Guayana Británica  

Directory of Open Access Journals (Sweden)

Full Text Available The hotel is made up of a basement and a nine-storey high circular tower. In the first, the common use premises have been arranged, whereas the tower contains the bed-rooms and private apartments. A central service nucleus houses: staircases, lifts and vertical air conditioning ducts. It is built of a metal structure and concrete slabs for the floors. The partition walls dividing the bedrooms in the tower are arranged radially. For the foundations, box-type piles were used, filled with concrete, due to the soft alluvium soil on which the town stands.El hotel está constituido por un basamento y una torre circular de nueve plantas de altura. En el primero se han dispuesto los locales de uso común, mientras que la torre contiene los dormitorios y apartamentos privados. Un núcleo central, de servicio, alberga: las escaleras, los ascensores y los conductos verticales del aire acondicionado. Su construcción es a base de estructura metálica y losas de hormigón para los suelos. Los tabiques que delimitan los dormitorios de la torre van dispuestos de manera radial. Para la cimentación se utilizaron pilotes, tipo cajón, rellenos de hormigón, a causa de los blandos terrenos de aluvión sobre los que se asienta la ciudad.

Taylor Woodrow, International Ltd., Arquitectos

1973-09-01

50

Hotel Housekeeping Work Influences on Hypertension Management  

Science.gov (United States)

Background Characteristics of hotel housekeeping work increase the risk for hypertension development. Little is known about the influences of such work on hypertension management. Methods For this qualitative study, 27 Haitian immigrant hotel housekeepers from Miami-Dade County, FL were interviewed. Interview transcripts were analyzed with the assistance of the Atlas. ti software for code and theme identification. Results Influences of hotel housekeeping work on hypertension management arose both at the individual and system levels. Factors at the individual level included co-worker dynamics and maintenance of transmigrant life. Factors at the system level included supervisory support, workload, work pace, and work hiring practices. No positive influences were reported for workload and hiring practices. Conclusions Workplace interventions may be beneficial for effective hypertension management among hotel housekeepers. These work influences must be considered when determining effective methods for hypertension management among hotel housekeepers. PMID:23775918

Sanon, Marie-Anne

2013-01-01

51

Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Knowledge of dietary intake was obtained by completing a questionnaire, during an interview with the patient. Knowledge regarding salt usage indicated that a large percentage (34.1 % of participants believed that flavour enhancers like Aromat or Fondor could safely be used instead of table salt. Furthermore, 23.5% reported that tinned and smoked meat or fish have a low sodium (salt content. Fruit and vegetables were perceived as having a positive effect on hypertension by 74.1 % of participants. However, only 15% of the group knew that the recommendation for their usage was five or more servings per day. Only 12.9% of participants in this study had a normal weight (body mass index (BMI < 25, 25.9% were overweight (BMI 25 - 29.9 and 61.2% were obese (BMI ? 30; 84.7% recognized the association between obesity and hypertension. A large waist circumference (> 88cm in women; 102cm in men was found in 61.2% of participants, however, only 18.2% of black men had such a measurement. Uncontrolled blood pressure readings (> 140/90mm Hg were found in 61.2% of these patients at the hypertension clinics.

H. Becker

2004-09-01

52

Perceptions of Service Quality in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

Suleiman A. Al Khattab

2011-06-01

53

The Organisational Gap Model for Hotel Management  

Directory of Open Access Journals (Sweden)

Full Text Available This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap. The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered on the sample of 500 questionnaires from the Slovenian hotel industry and analysed with exploratory factor analysis and structural equation modelling. The results can be useful guidelines for hotel management on how to improve the service delivery process.

Maja Uran

2010-12-01

54

Human Resource Evaluation in Hotel Units  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

George Aspridis

2012-03-01

55

How do customers evaluate hotel service quality? An empirical study in Tehran hotels  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080). Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyz...

Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

2013-01-01

56

Análisis de los hoteles de alta categoría de Croacia desde el enfoque hotel-huésped  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The tourism sector of Croatia has been developing strongly in the last ten years. It is of crucial importance for its future development to be capable of managing the hotel sector according to the new market conditions. The purpose of this research is to study high-quality hotels of Croatia from the hotels' and guests' points of view focusing on a new marketing strategy named Integrated Marketing Communications (IMC), advancements in Information and Communication Technology (ICT), and loyalty...

S?eric?, Maja; Gil Saura, Irene

2011-01-01

57

Briti hotell Dunkri tänavas / Piret Tali  

Index Scriptorium Estoniae

Liisi Murula ja Raili Nõlvaku kujundatud hotell Merchants House, restoran KN Cayenne, baar Ice Bar ja kohvik Cafe Time Tallinnas. Kasutatud ka tekstiilikunstnik Ülle Raadiku ja klaasikunstnik Rait Partsi töid. Valgustite autor ehtekunstnik Katrin Sipelgas

Tali, Piret, 1972-

2005-01-01

58

Hotel Section Management by Using Balanced Scorecard  

Directory of Open Access Journals (Sweden)

Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

Anna Lysy

2009-06-01

59

Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes  

Index Scriptorium Estoniae

Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

Jänes, Liina, 1977-

2008-01-01

60

Radon in the Hotels in Montenegro  

International Nuclear Information System (INIS)

Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m3, with an arithmetic mean of 43 Bq/m3. This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

 
 
 
 
61

Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta. [...] Abstract in english A laminated wood structure stands on a stone socle and shapes the volume of this mid-rise hotel, embracing the fallen snow and its demands on the large surface of the roof. [...

Stefano, Pujatti.

2013-08-01

62

Hoover's UK  

Science.gov (United States)

Hoover's, the "ultimate source for company information," now has a UK database with background information, key competitors, financial data, and news on British companies. Hoover's UK also lists additional European companies by country, and a link to the US-based Hoover's Online allows comprehensive searches for companies on both sides of the Atlantic.

63

Booking energy efficiency. Facility management in a hotel; Energieeffizienz buchen. Gebaeude-Management im Hotel  

Energy Technology Data Exchange (ETDEWEB)

High energy consumption and high energy cost are not necessarily standard parameters of a hotel. However, most hotels have good options for energy saving due to their special utilization. The highest saving rates are expected from demand-oriented control and regulation of room conditions as also from preventive monitoring of energy consumption. (orig./GL)

Luetz, Hannes [CentraLine, c/o Honeywell GmbH, Schoenaich (Germany)

2009-01-15

64

The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects with green management. Through the interviews with hotel senior managers, we learned that hotels can achieve the standard of green business through self-examining 5 keys, namely green purchase, environmental policy, management system, employee education, and consumer education respectively. It can also strengthen hotels’ key competiveness in the aspect of environmental protection and health as well as highlight hotels’ features. The findings of this study can provide useful information for other green hotels.

Ying-Chang Chen

2012-05-01

65

Greening Sri Lankan Hotels - Replicating sustainable SMEs in Asia  

...Greening Sri Lankan Hotels - Replicating sustainable SMEs in Asia aims to increase market acceptance by promoting green hotels with a low carbon foot ... Greening Sri Lankan Hotels - Replicating sustainable SMEs in Asia SWITCH-Asia info Basic Information on SWITCH SWITCH-Asia Programme Components Who Funds SWITCH-Asia Network ...euSWITCH-Asia projectsProject ImpactProjects on greening supply chainsGreening Sri Lankan Hotels Greening Sri Lankan Hotels Info News Video Downloads Partner Brief Description The SWITCH-Asia ...“Greening Sri Lanka Hotels” project seeks to address the issue of high energy, water and resource consumption of the hospitality sector in Sri ...

66

Hotel innovation and its effect on business performance  

DEFF Research Database (Denmark)

This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N?=?331) answered questions about innovations over a 6-year period. On the basis of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore suggest that these combinations are used to create synergies for hotel performance.

Mattsson, Jan; Orfila-Sintes, Francina

2014-01-01

67

Improving service quality in NHS Trust hospitals: lessons from the hotel sector.  

Science.gov (United States)

This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction. PMID:10177367

Desombre, T; Eccles, G

1998-01-01

68

Potential of energy savings in the hotel sector in Jordan  

International Nuclear Information System (INIS)

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the moses. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels

69

INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA  

Directory of Open Access Journals (Sweden)

Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

Eddy Rot

2012-12-01

70

Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks have been found in the scope of operational risk, and their applications towards these risk types in hotel establishments have been assessed. In the process of analyzing the data, frequency and percentage distribution, arithmetic mean, standard deviation, factor analysis and t test were used. The analysis applied on the study shows that hotel establishments which are in the scope of the study are aware of the operational risk management. Moreover, the applications among the implementations of four and five star hotels in terms of risk types in hotel establishments were compared according to hotel types and in the legal risks dimension, which is an operational risk type, differences were found statistically significant.

Elbeyi Pelit

2011-04-01

71

Enhancing Hotel Search with Semantic Web Technologies  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: English Abstract in english Tourism service providers are more and more under pressure to offer producís of greater complexity and diversity to meet the ever-changing demands of travelers; the individualistic consumption patterns and lifestyles makes it increasingly difficult for tourist service providers to anticípate consume [...] r behavior and configure their services accordingly, i.e. the tourist industry must focus more on a "hybrid consumer" whose travel choice will be more complex. Álthough current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources of information before deciding which hotel to book. Furthermore, since the quality of a hotel room w.r.t the requirements of the end-user are multi-dimensional and cannot be easily expressed on discrete scales, the main critical issue in such cases is a price/benefit ratio which is defined by what is known, as the "best" booking. To tackle these problems an advanced search technology that considers the ratio and ranks results accordingly to the user requirements is needed. In this paper we propose a framework which uses Semantic Web technologies for an improved exploration and rating of hotels for business customers in order to reduce the search time and costs, which, in turn, results in a huge benefit for the end-users. The framework provides methods for modeling domain specific expert knowledge and integration of diverse heterogeneous data sources. Semantic technologies enable business customer to formalize their requirements and to combine those requirements with aggregated hotel information like location or features, thus achieving a selection of the hotels ranked according to the customer's requirements.

Magnus, Niemann; Malgorzata, Mochol; Robert, Tolksdorf.

2008-08-01

72

Risk-return characteristics and investment of REIT hotels: A comparison with C-corporation hotels  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This dissertation examines whether and how REIT hotel companies differ from C-corporation hotel companies in terms of risks and returns, performance, and corporate investment. The risk-return characteristics and performance were examined by a single-factor and a three-factor asset pricing model. Results suggest that REIT and C-corp hotels have similar risk-return characteristics and performance: (1) A market portfolio has a significantly positive effect on the returns of both REIT and C-corp ...

Kim, Jinhoo

2010-01-01

73

Marketing plan for Huaji Hotel in Hangzhou China  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The purpose of this study project is to draft a practical and feasible marketing plan for Huaji Hotel in Hangzhou, China, so that the hotel could attract more visitors. According to the marketing research, which covered small and medium-sized hotels, there is market potential for the Huaji Hotel in Hangzhou. However, measures for further development are needed. The empirical part of the study consists of a qualitative survey which was carried out by means of interviews. Altogether 40 inte...

Huang, Rong

2011-01-01

74

40 CFR 30.18 - Hotel and motel fire safety.  

Science.gov (United States)

...2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18 Section 30.18 Protection... Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990...

2010-07-01

75

Hotel Employees' Japanese Language Experiences: Implications and Suggestions.  

Science.gov (United States)

Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

Makita-Discekici, Yasuko

1998-01-01

76

40 CFR 30.18 - Hotel and motel fire safety.  

Science.gov (United States)

... 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18 Section 30...ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public...

2010-07-01

77

Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

Carmen Arustei

2014-02-01

78

Strategic Management Practices within the Romanian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The research study was based on a questionnaire that was administered to 65 key decision makers from the hotel industry in five large cities. The aim of the study was to offer a real picture of the strategic approaches that are implemented within the hotel industry. The study uses 25 statements that largely correspond to some of the most-cited strategic practices within the strategic management tourism literature. The hotels that took part in the study focused mainly on implementing the differentiation and innovation strategy. The ANOVA test showed that there are significant differences between the way in which these strategies are pursued according to several characteristics of the hotels (size, category and management type. The results offer valuable and consistent insights for both hotel managers who wish to develop better strategies and theoreticians who are interested in filling in the existing gap from the hotel literature.

Ovidiu-Niculae Bordean

2014-11-01

79

HOTRES: renewable energies in the hotels. An extensive technical tool for the hotel industry  

Energy Technology Data Exchange (ETDEWEB)

The project HOTRES aimed at the systematic implementation of conditions for future massive applications of the renewable energies in the tourism industry. Under the umbrella of this project five renewable energy technologies were promoted (solar thermal, solar passive, solar PV, biomass and geothermal energy) in parallel in five EU regions (East Attica, Sicily, Alpes-Maritimes, Andalusia and Madeira) by the corresponding agencies and promotion centers following an extensive and intensive work program be composed of six elaboration phases. The purpose of this article is to esteem the results achieved in the technical-economic field of the relevant extensive technical support project in 200 hotels as well as to validate the strategic methodology applied for the promotion of the renewable energy technologies (RETs) through the technical assistance of the hotel SMEs. Finally, by proving the liability and economic viability of RET applications in hotels, the largest European hotel installation with solar thermal is presented within technical and economic details.

Karagiorgas, Michaelis; Drosou, Vassiliki [Centre for Renewable Energy Sources (CRES), 19th km Marathonos Avenue, Pikermi GR-19009 (Greece); Tsoutsos, Theocharis [Environmental Engineering Department, Technical University of Crete (TUC), University Campus, Kounoupidiana (Greece); Pouffary, Stephane [Renewable Energies Department (ADEME), 500 route des Lucioles, 06560 Valbonne-Sophia-Antipolis (France); Pagano, Tulio [Azienda Municipale del Gas (AMG), via Ammiraglio Gravina 2/e-90139 Palermo (Italy); Lara, German Lopez [Sociedad para el Desarrollo Energetico de Andalucia (SODEAN), C/Isaac Newton, s/n 41092 Sevilla (Spain); Melim Mendes, Jose Manuel [Agencia Regional da Energia e Ambiente da Regiao Autonoma da Madeira (AREAM), Madeira Tecnopolo, 9000-390 Funchal NIPC 511058012 (Portugal)

2006-06-15

80

Labour productivity in the hotel business  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This analysis is part of a larger fundamental quantitative study of the explanation of productivity differences in the hospitality business.

Hoeven, W. H. M.; Thurik, A. R.

1984-01-01

 
 
 
 
81

Hotel Hilton en New Orleans - EE. UU.  

Directory of Open Access Journals (Sweden)

Full Text Available The New Orleans Hilton, in the banks of the Mississippi, is the first of a number of hotels planned to make this city the major convention centre in the South of the United States. The building is 30 floor high with 1,200 guest rooms. One of the most interesting features of the hotel is the glazed atrium which, in the lower levels of the U-shaped floor plan reaches nine storey’s high. The interior design by Frank Nicholson is outstanding by the combination of styles creating a unique eclecticism in an attempt to provide each space with an attractive, comforting atmosphere.

El Hotel Hilton de New Orleans, a orillas del no Mississippi, es el primero de una serie de hoteles previstos, cuya construcción convertirán a esta ciudad en el centro de convenciones más importantes del Sur de los Estados Unidos. El edificio cuenta con treinta plantas de altura, en las que se distribuyen 1.200 habitaciones Una de sus características más interesantes es el atrio acristalado que, en los niveles inferiores de la «U» definida por la construcción, alcanza nueve plantas de altura. Destaca el diseño de los interiores, a cargo del especialista Frank Nicholson, en donde la combinación de estilos da lugar a un eclecticismo singular, que procura dotar a los ambientes de una atmósfera atractiva y acogedora.

Hellmuth, George

1980-03-01

82

Four Seasons Hotel, Dublin: Four Square Menu  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The Four Seasons Hotel located at Simmonscourt Road in Dublin 4 offers a wide range of fine dining experiences. This lunch menu offers the best of high quality ingredients to provide the best of Irish cooking. One Tray-Four flavours offers four dishes selected by the restaurant chef and offers a quick alternative for lunch.

Four Seasons Hotel

2013-01-01

83

Teaterhandlinger : Fra Sofokles til Hotel Pro Forma  

DEFF Research Database (Denmark)

En "håndholdt" kanon som gennemgår en række hovedværker indenfor drama, teater og performance. Tematisk forfølger bogen forholdet mellem viden og blindhed, som det kommer til udtryk i Sofokles "Kong Ødipus", Shakespeares "Hamlet", Ibsens "Gengangere", Tjekhovs "Mågen" eller Hotel Pro Formas "Hvorfor bli'r det nat, mor" med flere. Spørgsmålet er hvorledes denne modstilling kommer til udtryk i værkernes dramaturgi.

Christoffersen, Erik Exe

2007-01-01

84

Network organization of logistics of hotel business  

Directory of Open Access Journals (Sweden)

Full Text Available The scientific and methodical approach to the network organization of logistics of hotel business with prospect of service clusters’ creation is described. Recommendations about acceptance of optimum decisions are developed at a substantiation of a structure of participants of a network,a configuration of its structure and an establishment of communications between business processes.

Davydova Maria Konstantinovna

2011-12-01

85

Suunnitelmallinen markkinointi : case Cafe & Hotel Pusa  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Opinnäytetyöni tavoitteena on ollut laatia toimeksiantajalleni, Naantalin vanhassa kaupungissa toimivalle Cafe & Hotel Pusalle, raamit markkinointisuunnitelman tekoon, sillä toimeksiantajallani ei sellaista alun perin ollut. Yritys on ollut toiminnassa vasta kolme vuotta, joten toimeksiantajani tavoitteena oli lisätä yrityksensä tunnettavuutta. Tämän vuoksi tein selvityksen yrityksen markkinointiviestinnän mahdollisuuksista internetissä ja erityisesti sosiaalisessa mediassa. Selvity...

Niiniaho, Emmielina

2012-01-01

86

Pioneering reconstruction with solar price. The romantic hotel Muottas Muragl; Wegweisender Umbau mit Solarpreis. Das Romantik Hotel Muottas Muragl  

Energy Technology Data Exchange (ETDEWEB)

One of the most famous visitor terraces in Switzerland is Muottas Muragl at a height of 2456 m above sea. The Mounting Dining romantic hotel Muottas Muragl was opened in 2010. This hotel is more than just a typical first class extraordinary visitor terrace in the Engadine: It is the first plus energy-hotel in the Alps.

Lauster, Marcus

2012-07-01

87

Quality Dimension for Elderly Service in Taiwan Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

Chung-Chieh Lee

2013-03-01

88

Analysis of International and National Hotel Chains Development in Ukraine  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

G. Gorina

2011-03-01

89

A study on energy performance of hotel buildings in Singapore  

Energy Technology Data Exchange (ETDEWEB)

This paper presents a study on energy performance of Singapore's hotel buildings. Energy consumption data and other pertinent information were collected from 29 quality hotels through a national survey. Building features and operational characteristics contributing to the variations in hotel energy performance were discussed. The annual average total energy use intensity (EUI) in these hotels is 427 kWh/m{sup 2}. Electricity and gas are used in all sampled hotels, and some hotels also use diesel to power standby generator or hot water boiler. We also investigated relationships between electricity consumption and number of occupied rooms in individual hotels; the weak correlations found indicate it is necessary to improve energy management when occupancy rate is low. Besides, Pearson correlations between hotel energy use intensity and possible explanatory indicators revealed that three-star hotels differ from high class establishments in energy use. Worker density and years after the last major energy retrofit were also found to be highly correlated to hotel building energy use intensity. Also discussed in this paper is the effect of weather conditions on electricity consumption of the hotels. (author)

Priyadarsini, Rajagopalan [School of Architecture and Building, Deakin University, Geelong (Australia); Xuchao, Wu [Environmentally Sustainable Design Group, Arup Singapore (Singapore); Eang, Lee Siew [Energy Sustainability Unit, Department of Building, National University of Singapore (Singapore)

2009-12-15

90

UK RASFF contacts  

h Officer. North East Lincolnshire Council. Chris.Melville@nelincs.gov.uk. 01472 \\324718 .... John.Buckland@corpoflondon.gov.uk. PortHealth/Inland Authority ... \\Jones. Martyn.Jones@suffolkcoastal.gov.uk. Suffolk coastel bip-uk-84@circa.

91

International Tourists’ Environmental Attitude towards Hotels in Accra  

Directory of Open Access Journals (Sweden)

Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

Ishmael Mensah

2013-05-01

92

The Organisational Gap Model for Hotel Management  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

Maja Uran

2010-01-01

93

Farsighted stable sets in hotelling's location games  

Digital Repository Infrastructure Vision for European Research (DRIVER)

We apply farsighted stable set to two versions of Hotelling's location games: one with linear market and another with circular market. It is shown that there always exists a farsighted stable set in both games. In particular, the set of all location profiles that yields equal payoff across all players is shown to be a farsighted stable set. This stable set contains location profiles that reflect minimum differentiation as well as those profiles that reflect local monopoly. These results are i...

Shino, Junnosuke

2008-01-01

94

Sustainability and ethnic minority businesses: an examination of the Asian business sector in the UK  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The continued success of Asian entrepreneurs in the UK testifies to the sustainability of the Asian business community which appears to combine the dynamism of the free market with the dynamic, risk taking heroism of the entrepreneur. Asian wealth in the UK has become more diverse in terms of the type of entrepreneur and the types of business. It now crosses from first through to second and third generations. It spans manufacturing and services, entertainment and fashion, hotels and property,...

Dhaliwal, S.; Adcroft, Ap

2005-01-01

95

How do customers evaluate hotel service quality? An empirical study in Tehran hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

Seyedvahid Najafi

2013-12-01

96

Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China  

Directory of Open Access Journals (Sweden)

Full Text Available This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-face interviews. This study yielded the following results: First, service quality has a positive effect on customer satisfaction, customer loyalty and brand image. Second, customer satisfaction has positive effects on customer loyalty and brand image. Third, customer loyalty has a positive effect on brand image. Finally, by researching the service quality in Yunnan’s hotels, this study has provided a reference for hotel service quality management in Yunnan province.

Xiangyu Li

2012-04-01

97

Antidiabetic and cytotoxicity screening of five medicinal plants used by traditional African health practitioners in the Nelson Mandela Metropole, South Africa.  

Science.gov (United States)

Diabetes mellitus is a growing problem in South Africa and of concern to traditional African health practitioners in the Nelson Mandela Metropole, because they experience a high incidence of diabetic cases in their practices. A collaborative research project with these practitioners focused on the screening of Bulbine frutescens, Ornithogalum longibracteatum, Ruta graveolens, Tarchonanthus camphoratus and Tulbaghia violacea for antidiabetic and cytotoxic potential. In vitro glucose utilisation assays with Chang liver cells and C2C12 muscle cells, and growth inhibition assays with Chang liver cells were conducted. The aqueous extracts of Bulbine frutescens (143.5%), Ornithogalum longibracteatum (131.9%) and Tarchonanthus camphoratus (131.5%) showed significant increased glucose utilisation activity in Chang liver cells. The ethanol extracts of Ruta graveolens (136.9%) and Tulbaghia violacea (140.5%) produced the highest increase in glucose utilisation in C2C12 muscle cells. The ethanol extract of Bulbine frutescens produced the most pronounced growth inhibition (33.3%) on Chang liver cells. These findings highlight the potential for the use of traditional remedies in the future for the management of diabetes and it is recommended that combinations of these plants be tested in future. PMID:22238496

van Huyssteen, Mea; Milne, Pieter J; Campbell, Eileen E; van de Venter, Maryna

2011-01-01

98

Indoor air problems among employees at a hotel in Copenhagen  

DEFF Research Database (Denmark)

The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire covering complaints and symptoms was filled out (response rate 93%). An exceptional pattern was found with the bulk of indoor air related complaints among smokers and showed significantly more symptoms of itchy, irritated nose, irritation in the throat, and wheezing in smokers compared to non-smokers. When reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting the smokers were asked to smoke outside and the problems disappeared.

Holst, Gitte Juel; Harboe, Henrik

99

COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate of an activity based costing (ABC system is considered rather satisfactory considering the rates that come from surveys conducted in hotel enterprises in other countries. According to the statistical analysis, the factors that mostly affect the managerial decision of hotels in favour of an ABC system include their cost structure and the cost calculation per customers' categories.

Odysseas Pavlatos

2007-10-01

100

RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT  

Directory of Open Access Journals (Sweden)

Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnja?ka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

Milan Bradi?

2011-06-01

 
 
 
 
101

On Transportation Cost and Product Differentiation in Hotelling’s Model  

Directory of Open Access Journals (Sweden)

Full Text Available We model transportation cost in Hotelling’s model as a general exponential function and analyze firms’ location choice. As a first step, we take prices as exogenous and focus on the positioning strategy of the firm whose product generates a lower net-of-price utility. We find the firm locates further away from its competitor when the transportation cost (if convex becomes more convex and when it (if concave becomes more concave. Minimum differentiation is obtained when the transportation cost is linear in travel distance.

Youping Li

2012-02-01

102

Hotells internetnärvaro : En jämförande studie mellan Karlstads kedjehotell och oberoende hotells exponering på Internet.  

Digital Repository Infrastructure Vision for European Research (DRIVER)

In today’s society Internet is evolving the tourism industry and it’s the pioneers that use this marketing channel to further their brands that’s that reap the benefits of early adoption. In this essay we research how well two kinds of ownership structures, private ownership and chain ownership, in the hotel market match up against each other in Internet presence and the steps they have taken to encourage guests too book via their websites.   We determined that the hotel market in Karl...

Mattsson, Peter; Kocev, Nikola

2014-01-01

103

Chinese hotel general managers' perspectives on energy-saving practices  

Science.gov (United States)

As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

Zhu, Yidan

104

Variable sampling rate hotelling's T² control chart with runs rules  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english This study investigates the properties of the variable sampling rate Hotelling's T² chart with runs rules. The average time to signal checking of the control chart is derived using a Markov chain approach. Numerical comparisons show that the variable sampling rate Hotelling's T² chart with runs rule [...] s performs better than the variable sampling rate Hotelling's T² chart without runs rules for small and moderate process mean shifts.

Ming Ha, Lee.

105

Corporate Social Responsibility: A Case Study of Scandic Hotels  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

Heesbeen, Lars

2014-01-01

106

Chinese hotel general managers' perspectives on energy-saving practices  

Digital Repository Infrastructure Vision for European Research (DRIVER)

As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The ...

Zhu, Yidan

2011-01-01

107

Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR). This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse...

Punitha, S.; Roziah Mohd Rasdi

2013-01-01

108

INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time sh...

Rana Ozen Kutanis; Muammer Mesci; Istemi Comlekci; Oznur Sahin

2012-01-01

109

Strategic Human Resources Management (SHRM in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba.The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by some of thecomponents of the SHRM approach except for: line management partnerships; corporate culture relationshipsand cost effectiveness evaluation. The findings demonstrate a strong statistical association between SHRMadoption and organizational size.

Ikhlas I. Altarawneh

2011-09-01

110

COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate o...

Odysseas Pavlatos; Ioannis Paggios

2007-01-01

111

Mida peaks Tartu Hansa Hotell edasi tegema? / Õnne Pärl  

Index Scriptorium Estoniae

Tartus asuvast Hansa Hotellist, hotelli senisest arengust, tulevikuväljavaadetest ja suurematest probleemidest. Kommenteerivad Jüri Käosaar, Marju Unt, Priit Karjus ja Martin Süld. Lisa: Hansa Hotell Tartus; Hansa Hotelli majandustulemused

Pärl, Õnne

2004-01-01

112

29 CFR 779.383 - “Hotel” and “motel” exemptions under section 13(b)(8).  

Science.gov (United States)

...Exemptions for Certain Retail or Service Establishments Hotels and Motels § 779.383 “Hotel” and “motel” exemptions under section 13(b)(8). (a) General. A hotel or motel establishment may qualify...

2010-07-01

113

Earnings Benchmarks in International hotel firms  

Directory of Open Access Journals (Sweden)

Full Text Available This paper focuses on earnings management around earnings benchmarks (avoiding losses and earnings decreases hypothesis in international firms and non international firms belonging to the Spanish hotel industry. First, frequency histograms are used to determine the existence of a discontinuity in earnings in both segments. Second, the use of discretionary accruals as a tool to meet earnings benchmarks is analysed in international and non international firms. Empirical evidence shows that international and non international firms meet earnings benchmarks. It is also noted different behaviour between international and non international firms.

Laura Parte Esteban

2011-11-01

114

Taxation and technology adoption: a hotelling approach  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Environmental regulation and competitiveness are issues that seem to be at odds. However, the `Porter Hypothesis' states that firms can actually gain in competitiveness if they are subject to stricter environmental regulation. We show in a simple model the basic setting of the problem to apply it then to a Hotelling framework. A non-adoption tax (adoption subsidy) is shown to destroy a non-adoption equilibrium in a closed economy model. We show that taxes not directly targeting the non-adopti...

Kriechel, Ben; Ziesemer, Thomas

2006-01-01

115

Hotel de congresos en Augsburgo Alemania Federal  

Directory of Open Access Journals (Sweden)

Full Text Available It comprises 3 basements and 35 upper storeys, of which 17 are designed for the hotel and a further 15 for apartments, both functions being separated by a technical floor. In the top two levels, a restaurant has been set up, from where a splendid panoramic view of the AIps is given. Prefabrication predominates in the construction, and only the central nucleus of vertical Communications and perimetral supports were made with concrete mixed on site. Thanks to this system, this 118 m high building was completed in only nine months. The execution of the prefabricated components, such as the parts making up the pugging and the semicircular cantilevers of the terraces, took place in a provisional factory set up ¡n the work area, and which was equipped with a steam plant to achieve the quick setting of the precast parts. On the outside, the new hotel offers the town a lively touch, due in part to the original arrangement of the terraces which jut out like a honeycomb, from the circular block of the building.Consta de 3 sótanos y 35 plantas superiores, de las cuales 17 están destinadas al hotel y otras 15 a apartamentos, separándose ambas funciones por una planta técnica. En los dos últimos niveles se ha instalado un restaurante, desde el que se ofrece una espléndida panorámica sobre los Alpes. En la construcción predomina la prefabricación y solamente el núcleo central de comunicaciones verticales y los apoyos perimetrales se realizaron con hormigón preparado a pie de obra. Gracias a dicho sistema se pudo terminar este edificio de 118 m de altura en tan sólo nueve meses. La ejecución de los elementos prefabricados, tales como las piezas que constituyen los forjados y los voladizos semicirculares de las terrazas, se llevó a cabo en una fábrica provisional montada en la zona de la obra, y a la que se equipó con una instalación de vapor para conseguir el rápido fraguado de las piezas prefabricadas. Exteriormente, el nuevo hotel confiere un animado carácter al perfil de la ciudad, debido en parte a la original disposición de las terrazas que sobresalen, en forma de alvéolos, del bloque circular del edificio.

Schmidt, W.

1977-06-01

116

Breakfast in a hotel dining room  

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Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

Mary Kennan Herbert

2009-01-01

117

UK Hydrogen Researcher's Workshop  

Feb 28, 2011 ... John. Irvine jtsi@st-andrews.ac.uk. School of Chemistry,. Martin. Jones martin.\\jones@chem.ox.ac.uk. University of Oxford / STFC. Richard. Kemp-Harper ... \\Christopher Whitehead christopher.whitehead@manchester.ac.uk.

118

A Framework of Halal Certification Practices for Hotel Industry  

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Full Text Available Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel industry is somewhat challenging because most of hotels are reluctant to share in depth information on how they perform Halal practices in the organization. Hence, this research aims to develop a model of Halal certification practices. This research also aims to examine how Halal certification practices affect hotel performance. The Halal certification practices were measured by 12 items. The 12 items of Halal certification practices identified included - (1 Halal Documentation, (2 Management Responsibility, (3 Raw Material, (4 Location, (5 Exterior Area, (6 Premise, (7 Facility, (8 Tools and Equipment, (9 Staff Characteristic, (10 Staff Policy, (11 Pest Control, and (12 Waste Management. 60 questionnaires were distributed to staff of EDC-UUM. 54 responses were returned, which representing 90% response rate. The data was analyzed using factor analysis, reliability analysis, descriptive statistic, and regression analysis. The findings depicted that facilities and staff policy to have significant effects on hotel performance. The other 10 practices were found to have no effect on the hotel performance.

Mohd Rizal Razalli

2013-08-01

119

Quality Management of the Hotel Enterprises in Ukraine ?????????? ????????? ??????????? ??????????? ? ???????  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.? ?????? ?????????? ???????? ?????? ?????????? ????????? ?????????...

Danko Nataliya I.

2011-01-01

120

Eco Awareness among Hotels in Terengganu: Cases of Redang Island  

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Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

Sairah Saien

2012-06-01

 
 
 
 
121

New Employment Forecasts. Hotel and Catering Industry 1988-1993.  

Science.gov (United States)

Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

Measurement for Management Decision, Ltd., London (England).

122

Quality Management of the Hotel Enterprises in Ukraine ?????????? ????????? ??????????? ??????????? ? ???????  

Directory of Open Access Journals (Sweden)

Full Text Available The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM. Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.? ?????? ?????????? ???????? ?????? ?????????? ????????? ??????????? ???????????, ?????????? ?? ????????? ??????? ????????? ??????????? ???????? (???. ??????? ???????????? ???????? ?????????? ????????? ???????????? ??????????? ??????????? ? ??????????? ?????????? ???????????? ?? ????????? ?????? ?????????? ????????? ?? ???????????? ??????????? ????????? ? ???????.

Danko Nataliya I.

2011-01-01

123

IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS  

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Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

Stoyan Marinov

2010-06-01

124

Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria Metropole, South Africa  

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Full Text Available Spirocerca lupi (Spirurida: Spirocercidae is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18 and numbers (447, predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog dung.

W.B. Hyman

2010-09-01

125

Exploring Biometric Technology Adopted in the Hotel Processes  

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Full Text Available Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge base, available about biometrics among hotel guests. The results indicated that hotel guests are comfortable and already “slightly” willing to use biometrics, perhaps due to ongoing world-wide terrorism threats and consequently individuals may now be more sensitized to their own physical safety. For the hotel sector, they may be able to concentrate on those processes that are most preferred by the customer to ensure adoption.

Chieh-Heng Ko

2014-01-01

126

Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel  

CERN Document Server

What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

Kragh, Helge

2014-01-01

127

Financial performance of Spanish hotels during the crisis  

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Full Text Available This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and chain affiliation do not completely explain the differences between hotels’ financial performance. Only revenue has a significant relationship with all of these three variables. Among other financial indicators, also revenue per room is influenced by category, while gross profits per room and net profits per room are influenced both by category and chain affiliation.

Narine Babayan

2014-07-01

128

Innovative Food Safety Strategies in a Pioneering Hotel  

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Full Text Available A case study approach was adopted to identify the innovative food safety strategies in place at one pioneering hotel that had voluntarily implemented food safety control. An investigation of food safety strategies and the reasons for their implementation in the hotel foodservice were carried out using multiple sources of data, including interviews with key decision makers in the hotel, observations of the business environment, and a review of documentation. The findings suggest that not only food control strategies but also marketing and corporate strategies are important when addressing the problems of food safety. The findings of this study also demonstrate the relationship between motivating factors and food safety strategies. Analysis of the interviews indicates that a hotel’s food safety strategies depend significantly on the attitude of senior management, the firm’s capability, and corporate image.

Su-Ling Wu

2013-09-01

129

Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania  

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Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

Andreea MARIN-PANTELESCU

2012-02-01

130

Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management?s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empi...

Shaw, G.; Bailey, A.; Williams, A.

2011-01-01

131

How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image,...

Guo, Xinxin

2013-01-01

132

GHL Comfort Hotel Los Héroes. Historia Empresarial  

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Full Text Available En un contexto administrativo, la historia empresarial marca la presencia de un lenguaje en donde se procede a describir, explicar y evaluar la toma de decisiones en el ambiente empresarial. Esta toma de decisiones se convierte entonces en una política, que tomará como base el entorno en el cual se desenvuelve. Es así que resulta imprescindible el comportamiento a nivel interno y externo de la organización, de esta manera se evalúa qué papel juega el control administrativo en la producción, el bienestar y desarrollo no sólo de la empresa, sino además de su personal. En este artículo estableceremos la importancia del análisis y descripción de los procesos claves de éxito que se realizan puntualmente en GHL comfort hotel los héroes, organización que se ha mantenido en el mercado y en su corta vida ha logrando no sólo un posicionamiento, sino además ser una empresa estable e innovadora.

Natalia Álvarez

2008-11-01

133

Smart Agent Learning based Hotel Search System- Android Environment  

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Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

Wayne Lawrence

2012-08-01

134

Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry  

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Full Text Available The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entrepreneurial marketing and the performance indicators in Jordanian hotels.

Excimirey Al-Manasra

2013-04-01

135

Central Finland hotels' interest towards Fair Trade products  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The aim of the research was to map out a possible launching of Fair Trade products in Central-Finland's hotels. The research was divided into three different parts.The first part concentrates on the hotels' current knowledge level and on the knowledge of Fair Trade, the second part on a possible launching of Fair Trade products to the hotels' breakfast tables and the last part concentrates on practicality issues affecting the launching process. The target group chosen to the research is Centr...

Hiljanen, Eveliina; Va?lima?ki, Jutta

2007-01-01

136

Turnover Determinants of New Employees in International Hotels  

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Full Text Available The high turnover rates of new employees in the first career year usually forces hotel human resource managers to face difficult dilemmas. This work presents a modified Delphi method and an analytic hierarchy process (AHP method to objectively select international hotels based on the results of interviews with experts in the field. Analysis results indi-cate that the experts select the international hotels with the potential highest turnover risk based on the following rank: internal contentment, external contentment, and organization proffer. Moreover, sensitivity analysis surveys weight of the degree of influence with an alternative hierarchy.

Li-Tze Lee

2011-06-01

137

The Effects of Customer Voice on Hotel Performance  

DEFF Research Database (Denmark)

This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations and outlines implications for both theory and practice.

Assaf, A. George; Josiassen, Alexander

2015-01-01

138

Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but it also includes study based on qualitative approach. Three hundred questionnaire forms were delivered to the customers at the check-in time and returned by hotel guests to the hotel’s reception at check-out time. For better understanding of customers’ motivations and...

Makeeva, Ekaterina

2010-01-01

139

EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA  

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Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

Georgina Lukanova

2010-06-01

140

Occupational Programs for the Restaurant/Hotel Business  

Science.gov (United States)

Describes the development of a Hotel and Restaurant Management Program, designed to provide career training, develop educational opportunities, and provide a forum through which the continuing education needs of the local hospitality industry could be assessed and evaluated. (TP)

Hoenninger, Ronald W.; Riegel, Carl D.

1978-01-01

 
 
 
 
141

Market segmentation and the changing budget hotel industry in urban South Africa  

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Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

142

Responsible resource management in hotels : attitudes, indicators, tools and strategies  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

Bohdanowicz, Paulina

2006-01-01

143

Locational Strategies of International Hotel Corporations in Eastern Central Europe  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to...

Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

2004-01-01

144

Internationalization strategy: Dom Pedro Hotel Group - São Paulo  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This paper has the purpose of study the possible entry of Dom Pedro Hotels in São Paulo. Resources and capabilities of the company were scrupulously assessed and the research revealed that Dom Pedro needs to review its strategic approach and professionalize its internal processes to succeed in its internationalization plans. The internal scanning of Dom Pedro together with an environmental and hotel industry analysis helps the company to find out the best opportunity on the market. A detaile...

Salvador, Joa?o Ricardo Alves

2013-01-01

145

Research on the Hotel Image Based on the Detail Service  

Science.gov (United States)

Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

Li, Ban; Shenghua, Zheng; He, Yi

146

Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry  

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Full Text Available This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR. This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse forms of corporate social responsibility. By knowing the significance of sustainability, the Malaysian government has been encouraging the hotels and other sectors to embrace green technology and practices by providing incentives and tax breaks. Whilst hoteliers are striving to achieve financial performance by practicing green marketing, gaining the trust and meeting the expectations of the public have become more challenging. Further review discloses that strategy such as greenwashing needs to be avoided by hoteliers to gain the confidence among green consumers towards the green claims. The paper further concludes that green marketing is being used as a tool by hotels to perform their CSR while it provides competitive advantage for hotels in ensuring a balance between development and environmental sustainability.

S. Punitha

2013-11-01

147

uk prtr consultation e  

Consultation on proposed changes to the UK Pollutant Release and Transfer Registers (PRTRs) for 2005 to 2007 Document for public consultation, March 2005 Environment Agency Consultation on proposed changes to UK ...

148

An analysis of hotels' green activities and its influence on hotels' projected image using a mixed methodology  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Hotel companies have developed and implemented green activities mainly in three areas: energy management, water conservation, and waste management. A variety of influential drivers of green initiatives have been addressed, including cost savings, corporate social responsibility, and market demand. With growing consumer demand for green initiatives, it is important to examine whether hotel companies position green messages to those consumers. Researchers attempted to answer the four main que...

Zhao, Chen

2011-01-01

149

Influence of Location on Dea Efficiency Measure Case Study from Taiwanese Hotels  

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Full Text Available In the face of a highly competitive environment, hotel’s operational efficiency plays a crucial role in determining a hotel’s profitability and competitiveness. Efficiency measures can provide hotel managers with benchmarking information and further insight of how the hotel can improve efficiency with its current resources or through changing resource allocation. This research initially adopted Data Envelopment Analysis (DEA to measure the relative operational efficiency of 57 international tourist hotels in Taiwan. However, this DEA score only indicated the relative efficiency of all sample hotels and did not consider the role of location. This shortcoming was rectified through the construction of an area adjustment to reflect the effect of location on DEA efficiency. Implications for hotel management arising from this adjustment are discussed.

Chieh-Heng Ko

2013-01-01

150

Hotel Chain’s Strategic Options to Penetrate the Romanian Market  

Directory of Open Access Journals (Sweden)

Full Text Available The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the options of penetration chosen by them and the main influence factors upon the penetration on the market. The decision made by a hotel company to carry out its activity in a foreign country and the penetration strategy into the market can be motivated by many reasons. The study revealed that Romania ranks 24 out of 27 in terms of the opportunities of American international hotel chain that wants to enter the market. Analysing the 20 international hotel chains present on the Romanian market was found that the preferred penetration strategy is contract management. Research has indicated that the country of origin of the international hotel chain, chain size, the number of hotel stars belonging to a chain and the hotel establishment year has a statistically significant influence upon the strategy used to penetrate Romanian hotel market.

Smaranda Cosma

2014-11-01

151

Multivariate Variables Recognition using Hotelling’s T2 and MEWMA via ANN’s  

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Full Text Available In this article, a method for multivariate pattern recognition using artificial neural networks (ANN is proposed. The method is useful for monitoring multiple variables during the statistical process control. It employs descriptive statistics and multivariate control techniques. Three different ANN’s are evaluated to identify the network with higher efficiency during pattern recognition of multivariate variables tasks from data bases. Two data bases are analyzed; the first one is generated by simulation using the Montecarlo method, and the second data base was obtained from a public data base repository. The method consists of three stages: multivariate variables generation, multivariate analysis and pattern recognition using ANN’s. Several multivariate scenarios were generated using a combination of 2, 3 and 4 patterns in multivariate variables for the Hotelling’s T2 and MEWMA statistics that were analyzed to know its behavior and to determine their statistical characteristics. The pattern recognition task was evaluated using the ANN. In both study cases, experimental results showed an improved efficiency when using the Perceptron and the Backpropagation networks compared to the RBF network.

Chiñas-Sánchez Pamela

2014-01-01

152

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Scientific Electronic Library Online (English)

Full Text Available SciELO Venezuela | Language: Spanish Abstract in spanish En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo, la Rosa; Harrison, Bustamante.

2009-06-01

153

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Directory of Open Access Journals (Sweden)

Full Text Available En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educación básica, en la ciudad de Maracay (Aragua, Venezuela. Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007. A través de los diagnósticos Educativo (lenguaje y saberes previos y socioeconómico (realidad social sobre la cual se tiene responsabilidad y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980 en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional.Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistory as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007. An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge and socioeconomic (social reality and responsibility towards it diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980. The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo la Rosa

2009-06-01

154

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Scientific Electronic Library Online (English)

Full Text Available SciELO Venezuela | Language: Spanish Abstract in spanish En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo, la Rosa; Harrison, Bustamante.

155

Attitudes of Hotel Managers Towards EC in South Africa  

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Full Text Available Advances in Information Communication Technology (ICT have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. Educating the manager about affordances of ICT determines whether or not the hotel will benefit from the new technology. The author examined the relationship between managers’ attitudes and the extent of electronic commerce (EC adoption. The paper examines the perceptions of 332 South African managers within the South African hotel industry. A quantitative research design was used through a questionnaire to collect data from the managers. The research highlights the importance of changing the managers’ attitude for technology to be accepted.

Nomsa Mndzebele

2013-02-01

156

24 CFR 203.16 - Certificate and contract regarding use of dwelling for transient or hotel purposes.  

Science.gov (United States)

...regarding use of dwelling for transient or hotel purposes. 203.16 Section 203.16...regarding use of dwelling for transient or hotel purposes. Every application...covered by the mortgage for transient or hotel purposes, together with the...

2010-04-01

157

UK Science and Innovation - Research Councils UK  

... Cambridge, Imperial Collegeand University College London) in thetop 10. ... \\Also, almost half ofPhD students and 40% of researchersworking in the UK are ... \\and students areincreasingly mobile, the latest researchknowledge is more \\easily ...

158

Green Marketing Plan Developments and an Investigation into its Application : A Case Study of the Left & Right Hotel, Shenyang, China  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Traditionally hotels in China have been independently owned and operated, and not part of a chain. However recent consumer trends have shifted toward high-class hotels and chain hotels, these types of hotel are able to provide a more competitive price and a uniform standard of facilities. Independently owned hotels are facing increased competition from the newer types of hotel and as such must design and implement a suitable marketing plan in order to maintain current market share, and introd...

Hu, Siyu

2013-01-01

159

Instability in the Hotelling’s Non-Price Spatial Competition Model  

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Full Text Available This note analyzes a slightly modified Hotelling model in which two firms are allowed to choose multiple store locations. Each firm can endogenously choose the number of stores while opening a store incurs a set-up cost. We show that the principle of minimum differentiation, i.e., both firms open a store each on the center, never holds when the set-up cost is decreasing in the number of stores. Under general cost functions that include non-linear and asymmetric set up costs, we characterize the conditions under which the principle holds. General payoff functions that are non-linear in the market share are also considered.

Yosuke Yasuda

2013-06-01

160

“COMPOSTING: A SUSTAINABLE AND PROFITABLE APPROACH FOR HOTEL’S ORGANIC WASTE”  

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Full Text Available The purpose of the study is to highlight themost complex issues related to hotel industry especially in the wake of increased quantity of organic waste generation from this industry by identifying the various gaps present in current waste management system in hospitality industry.Study aims to highlight various areas of improvement and their positive implications. For this purpose extensive literature review has been done on hospitality industry in order to find out innovative waste management practices especially organic waste that have the potential to ensure the sustainability as well as profitability of the overall business. Qualitative approach along with various case studies has been used for the carrying out the study. Various parameters and dimensions emerged after analyzing literatures and case studies. Composting is most effective and efficient green practices to utilize organic waste and convert into manure or biogas.

Amar Nath

2014-10-01

 
 
 
 
161

VIRTUAL WEB PROMOSI DAN RESERVASI HOTEL BERBASIS WEB DAN VIA SMS PADA HOTEL DIAMOND  

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Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

Alexander Setiawan

2012-01-01

162

Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments  

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Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

Elbeyi Pelit

2010-03-01

163

Croatian Hotel Industry Financial Features Within the Period of Privatization  

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Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

Jasmina Lon?ar

2004-11-01

164

A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY  

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Full Text Available Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27. The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact on communication and hence, also retention strategies. With the help of a questionnaire, hotel customers in different customer lifecycle phases are asked for their needs and interests concerning marketing communication. With these insights, the creation of a new dynamic communication approach for the hotel industry is possible.

SANDRA HEIDEN

2013-01-01

165

The Determinants of Online Hotel Reservations among University Staffs  

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Full Text Available To compete in the current business environment, hoteliers need to cut down their distribution costs and adopt the electronic distribution channels such as the Internet. However, Malaysian hotels have been relatively slow in adapting this due to the current preference of using traditional method of room reservation by hotel patrons. Based from the literature review of the Internet users, a public university was chosen to represent one of the profiles of Internet users. A sample of 193 respondents was collected and the findings indicated that profiles conformed to previous studies. In adopting online reservation, online “bookers” would look for fast, reliable and convenient system. Price is a key motivator to purchase online. The findings are important in encouraging more hoteliers to adopt and implement online hotel reservations as part of their main sales mechanism.

Fariza Hashim

2008-12-01

166

Model and Application of Promtional Pricing for Hotel Rooms  

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Full Text Available This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pricing is given with optimal cost. The effect of pricing on loss of profit is analyzed through a simulation. This study aims to provide an important reference for promotional decision-making at the hotel industry.

Ji Yan

2013-01-01

167

TINGKAT EFEKTIVITAS INSTALASI PENGOLAHAN LIMBAH CAIR HOTEL-HOTEL DI YOGYAKARTA  

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Full Text Available In the period of 2002 - 2003, a study was performed to assess the effectiveness of hotels' wastewater treatment plants in reducing  wastewater pollutant contents in Yogyakarta. There were 11 hotels surveyed, with 44 wastewater samples analysed in the parameters of BOD, COD, TDS, and detergent. The effectiveness degrees of the wastewater treatment plant in reducing pollutants in 2002 for the above parameters were 72.72% (BOD, 45.45% (COD, 90.90% (TDS, and 90.90% (detergent. While those for 2003 the degrees of pollutant removal were 45.45%, 27.27%, 81.81%, and 90.90% for the parameters of BOD, COD, TDS, and detergent respectively. It was meant that for the parameters of BOD, COD, TDS, and detergent, the effectiveness degree of the plants in 2003 for reducing the pollutants was decreasing as many as 27.27%, 17.73%, 9.09% and 0.0% respectively compared to those in 2002. Then, average level of the plant capability in reducing pollutant content in 2002 for the parameters of BOD, COD, TDS, and detergent were 72.28%, 66.5%, 74.7%, and 56.3% respectively, and those in 2003 were 56.7%, 59.5%, 74.5%, and 37.5% respectively, so the decreasing level of the plant capability for each parameters were 15.8%, 7.0%, 0.2%, and 18.8%. The average contents of BOD, COD, and TDS in outlet of the plants were 38.45 mg/l, 108.27 mg/l, and 20,7 mg/l respectively (2002, and 38.90 mg/l, 97.5 mg/l, and 34.09 mg/l respectively (2003. Improvement of the wastewater treatment plant performance especially was needed to reduce the parameters of BOD and COD.

Hendro Martono

2012-10-01

168

Impacts of Globalisation on Hotel Companies’ Internal Operation Environment  

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Full Text Available
In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more important for the hotel industry. This essay focuses on globalisation in the hotel industry and explains how the increasing levels of globalisation, in this particular industry may affect the internal operating environment (e.g. organisational culture, structure, management styles etc. of hotel companies.
Key words: Globalisation, Impact, Hotel, Internal-operating environment
Résumé :Dans le 21er Siècle, avec l’accroissement de niveau de globalization dans l’hôtellerie, les companies d’hôtels auront besoin d’étudier les approaches du different management à survivre et de développer dans les circomstances environnementales avec un haut niveau incertain ainsi que comprendre l’implication des futures impacts, positive à la fois négative, de changement environnemental. Avec l’expansion des affaires internationales et du commerce, il n’y a pas de problème que la liaison internationale deviendra plus importante pour l’hôtellerie. Cette essaie met une importance sur la globalisation dans l’hôtellerie et explique comment, au fur et à mésure la globalisation, cette industrie particulière peut influencer l’Environnement d’Opération Interne de l’hôtellerie (e.g. culture organisationelle, structure, styles de management etc..
Mots clés: Globalisation, Impact, Hôtel, Environnement d’Opération Interne

Zhen-Jia ZHANG

2009-12-01

169

POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA  

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Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

Dragoljub Barjaktarovic

2010-06-01

170

An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception  

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Full Text Available The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondly, it expounds hotels’ several outsourcing strategic modes; thirdly, it summarizes the effect and significance of Chinese hotel outsourcing strategic modes. Simultaneously, it also proposes the outsourcing strategic modes’ management and the safeguard countermeasures, and makes the macroscopic summary and the forecast to Chinese hotels’ outsourcing strategy development in future.

Li Song

2009-02-01

171

Hotel Employment in Kenya; Contingent Work or Professional Career?  

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Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had post graduate qualifications. The results also indicated that training, experience, age, promotion and the hotel star-rate were key factors in determining the length of stay in hotel job or moving to other unrelated careers. The study therefore recommended that, the management to look into the employee welfare such as salary among others to motivate them. The study further recommended the improvement of working conditions in the hotels to boost employees’ morale. These were recognized as the ingredients to employee commitment to the organization and establishment of employee’s career growth in the industry.

K. Samson Kuria

2012-07-01

172

Desertec-UK  

Science.gov (United States)

Desertec-UK (formerly TREC-UK) provides an overview of how concentrating solar plants (CSP) in North African deserts could provide clean electrical energy for Europe and the UK. The site provides information on how solar energy can be concentrated, converted into heat, and then into electricity. The site includes diagrams that show how this conversion works, images of the concentrating solar plants (CSP), and also links to related news reports.

2007-07-20

173

The perspective of Corporate Social Responsibility (CSR) among Chinese hotel managers  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Globalization and environmental problems have drawn attention to hotel operations around the world. In response to those and other reasons including cost reducing and philanthropy, hotels have adopted a variety of socially responsible activities. Previous research of Corporate Social Responsibility (CSR) in the hotel industry has centered on Western countries since CSR is commonly regarded as a Western value. Little information about CSR has been disclosed in relation to the Chinese hotel ind...

Yu, Chan

2012-01-01

174

The Extent of Environmental Responsibility in Korea’s Top Ten Five-Star Hotels  

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Full Text Available This paper will provide a snapshot of the level of environmental responsibility of Korean top ten five-star hotelsin relation to their environmental disclosures. Content analysis is employed to review the environmentaldisclosures of the top ten hotels in Korea, as defined herein. This study found that the level of environmentalresponsibility of Korea’s leading hotels lags behind the standard global environmental hotel practices in manyways. Consequently, many improved environmental practices need to be implemented by these sampled hotels.

Sung-Wook Kang

2014-10-01

175

Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Occupant Pada Hotel Lido Graha Di Lhokseumawe  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Hotel industry is one of industry which is offer the product and service. Giving good of quality of service to the guest they might be satisfaction and they will compare the service that given from hotel to the other hotel. While the occupant is satisfaction they will come back and recommented to other people to consume and stay in one hotel. The research problem is 1) How is the service influence that consist of: Tangible, Reliability, Responsiveness, Assurance, Empathy, for the occupant sat...

Syahputra, Muhammad Halfi Indra

2011-01-01

176

Organizational Culture in Middle and Upper Level Hotel Units in Greece  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This study examines the level of awareness of organizational culture (OC) of hotel managers in middle and upper level Hotel Units (HU) in Greece. A random sample of 140 hotel managers from middle and upper Hotel Units (HU) in Greece were surveyed using the Organizational Culture Assessment Questionnaire (OCAQ), a 30-item OC scale developed by Sashkin (1997). The results indicated that the mean values of the OC factors “managing change”, “achieving goals” and “cultural strength” ...

Thanos Kriemadis; Michael Koniordos; Stella Leivadi; Christiana Mavromatis; Nickos Kartakoullis; George Karlis; Jacquelyn Oncescu

2008-01-01

177

76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...  

Science.gov (United States)

...DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management...Comment Request, Federal Hotel and Motel Fire Safety...fire, as defined in the Hotel and Motel Fire Safety...for-Profit... Federal Hotel and 2,275 1 2,275...Department of Homeland Security. [FR Doc....

2011-11-09

178

Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thailand. A total of 108 usable questionnaires were analyzed. The analysis shows that the service quality of hotels in Thailand was moderately low. Hotels were not able to deliver services as expected. Also, the customer expectation of the services of the boutique hotels was higher than that of the business hotels. It is observed that this study can claim to be the pioneer study of hotel service quality in Thailand; in that sense this study contributes to the literature by providing an advanced understanding of the hotel service quality in different types of hotel. This study also provides an opportunity for a comparison with other studies conducted previously in different parts of the world.

Sakun Boon-itt

2012-09-01

179

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL  

Digital Repository Infrastructure Vision for European Research (DRIVER)

n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la bas...

Giovanni Franco; Adrián Felipe Gallo; steban Franco

2010-01-01

180

Tumeda animatsiooni surm Euroopas : Priit Pärna "Hotell E" / Andreas Trossek  

Index Scriptorium Estoniae

Vaadeldakse, kuidas M. Gorbatšovi võimuletuleku aastail esilekerkinud sotsiaalkriitilisemate filmide trend Eesti animatsioonis kulmineerub ja ühtlasi lõpeb Priit Pärna joonisfilmiga "Hotell E" (1992) - filmis on kombineeritud endisele Ida-Euroopale iseloomulik sotsialismivastane võimukriitika igatseva ihaga alati virtuaalsena tajutud lääne suunas

Trossek, Andreas, 1980-

2011-01-01

 
 
 
 
181

Food and Beverage Industry ESL Workplace Literacy Curriculum for Hotels.  

Science.gov (United States)

The Workplace Literacy Curriculum for Food and Beverage was developed for English-as-a-Second-Language classes for workers in participating hotels in Arlington County, Virginia, through a national workplace literacy grant with the cooperation of the Arlington County Chamber of Commerce. It is based on an analysis of tasks and interactions at the…

Van Duzer, Carol; And Others

182

Solar-Cooled Hotel in the Virgin Islands  

Science.gov (United States)

Performance of solar cooling system is described in 21-page report. System provides cooling for public areas including ball rooms, restaurant, lounge, lobby and shops. Chilled water from solar-cooling system is also used to cool hot water from hotel's desalinization plant.

Harber, H.

1982-01-01

183

Residents' Coping Strategies in an Extended-Stay Hotel Home  

Science.gov (United States)

Some families live in extended-stay hotels as a solution after housing displacement. This temporary accommodation provides a furnished home environment with resources such as a kitchenette, bed, heating/air conditioning, and room services with one payment that can be made weekly or monthly without a credit check or rent deposit. Despite these…

Lewinson, Terri

2010-01-01

184

ESL for Hotel/Hospitality Industry. Level: Beginner.  

Science.gov (United States)

This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

185

Competency Needs in Irish Hotels: Employer and Graduate Perspectives  

Science.gov (United States)

Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy

2010-01-01

186

Two Basic Programs to Compute Hotelling's T-Square Statistic.  

Science.gov (United States)

This paper describes two BASIC computer programs that calculate Hotelling's T-square either for one sample or for two samples. Output of the progams includes the Mahalanobis distance D-square, the F ratio associated with T-square, and its probability level. (Author)

Powers, Stephen; Jones, Patricia B.

1986-01-01

187

Advertising Through Social Media : Advertising plan for a hotel  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

Verbrugghe, Yann

2013-01-01

188

OpinionSeer: interactive visualization of hotel customer feedback.  

Science.gov (United States)

The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services. PMID:20975149

Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

2010-01-01

189

The UK biomass industry  

International Nuclear Information System (INIS)

A brief review is given of the development of the biomass industry in the UK. Topics covered include poultry litter generation of electricity, gasification plants fuelled by short-rotation coppice, on-farm anaerobic digestion and specialized combustion systems, e.g. straw, wood and other agricultural wastes. (UK)

190

here - Research Councils UK  

Natural Environment Research Council 12. Particle Physics ... proactive role in \\the development of a UK position on the ... A strategic partnership set up to \\champion the research supported by ..... approach to social science research, ..... \\Associate membership is available to companies and non-UK research \\organisations.

191

UK Energy Research Centre: Home  

The UK Energy Research Centre (UKERC) carries out world-class research into \\... systems research informs UK policy development and research strategy. ... The \\UK's Global Gas Challenge (Research Report) ... UKERC Industry Bulletin ...

192

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to meas...

Sato, Aki-hiro

2012-01-01

193

eTourism: A comparison of online and offline bookings and the importance of hotel attributes  

Directory of Open Access Journals (Sweden)

Full Text Available Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the study showed that the method of booking mostly depends on the nature of travel, and that the importance of hotel attributes does not differ much between different groups of guests.

Igor H. Crnojevac

2010-06-01

194

Hotel Classification Systems: A Comparison of International Case Studies  

Directory of Open Access Journals (Sweden)

Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

Roberta Minazzi,

2010-12-01

195

Evaluation of internal noise methods for Hotelling observer models  

International Nuclear Information System (INIS)

The inclusion of internal noise in model observers is a common method to allow for quantitative comparisons between human and model observer performance in visual detection tasks. In this article, we studied two different strategies for inserting internal noise into Hotelling model observers. In the first strategy, internal noise was added to the output of individual channels: (a) Independent nonuniform channel noise, (b) independent uniform channel noise. In the second strategy, internal noise was added to the decision variable arising from the combination of channel responses. The standard deviation of the zero mean internal noise was either constant or proportional to: (a) the decision variable's standard deviation due to the external noise, (b) the decision variable's variance caused by the external noise, (c) the decision variable magnitude on a trial to trial basis. We tested three model observers: square window Hotelling observer (HO), channelized Hotelling observer (CHO), and Laguerre-Gauss Hotelling observer (LGHO) using a four alternative forced choice (4AFC) signal known exactly but variable task with a simulated signal embedded in real x-ray coronary angiogram backgrounds. The results showed that the internal noise method that led to the best prediction of human performance differed across the studied model observers. The CHO model best predicted human observer performance with the channel internal noise. The HO and LGHO best predicted human observer perfod LGHO best predicted human observer performance with the decision variable internal noise. The present results might guide researchers with the choice of methods to include internal noise into Hotelling model observers when evaluating and optimizing medical image quality

196

AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:  

Directory of Open Access Journals (Sweden)

Full Text Available This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology acceptance model and analyzed using structural equation modeling. As expected, business traveler’s intention to engage in hotel technology was positively associated with the technology’s ease of use and usefulness. In particular, this study found that perceived ease of use of hotel technology was a stronger driver of the intent to engage in hotel technology than perceived usefulness of hotel technology.

DR. GREGORY DUNN

2013-10-01

197

A Sociological Profile of Hotel Workers: A Case Study of Gulbarga City  

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Full Text Available Workers working in Unorganized sector are facing lot of problems. As such, workers working in Hotels are also have many of the socio-economic problems. To analyze the sociological problems of the hotel workers the present study was made in Gulbarga city using interview based survey covering 80 workers working in Hotels. The study highlighted that many of the minors are working in the hotels, where there is unhygienic environment is there. The problems of the hotel workers include the lower wages, more working hours, employers' exploitation, and surprisingly, majority of the respondents are from poor families and a few are orphans. People from Other backward castes and Lingayats dominated as hotel workers, as they do not have education and any of the government facilities. Hence, it suggested to empower the hotel workers by formulating the welfare policies.

Dr. B.N. Singh

2012-03-01

198

Social Media and eCRM as a Prerequisite for Hotel Success  

Directory of Open Access Journals (Sweden)

Full Text Available Development of information and communication technology (ICT has enabled the development of electronic customer relations (eCRM as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of benefits that Internet as a promotion tool offers to their business, and accordingly, they are motivated to create greater awareness of their hotels with the goal of increasing number of guests and improving hotel reputation. This article describes how eCRM strategy is used by hotel managers to promote the hotel, more specifically, how much impact websites, social media and e-mail marketing campaigns have on hotelpromotion and business performance.

Boris Milovi?

2012-09-01

199

Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels  

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Full Text Available A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples while Kothari’s formula was used to determine the sample size. Data analysis was executed using descriptive statistics, Spearman Correlation analysis and relative importance index. The findings showed that all the hotels that are using facilities management as assets’ management tool as against maintenance management or property management are more effective in their service delivery. It was recommended that the time is ripe for facilities management principles’ propagation and adoption among hotel operators as an instrument for sustainable hotel development in Nigeria.

Olufemi Daniel Durodola

2011-08-01

200

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

International Nuclear Information System (INIS)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO2 emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

 
 
 
 
201

STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET  

Directory of Open Access Journals (Sweden)

Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

Cosma Smaranda

2012-07-01

202

SUPERGEN - Research Councils UK  

Becoming a Researcher and Developing a Research Career · Funding for \\Research Training ... SUPERGEN is part of the Research Councils UK Energy \\Programme and is a key initiative ... SUPERGEN Wind Energy Technologies \\Consortium.

203

Archive - Research Councils UK  

Statement of Expectation on Economic and Societal Impact - Jul 2008 ... What is \\the situation? provides an overview of the current situation regarding research ... \\RCUK International RCUK China RCUK India UK Research Office RCUK US ...

204

here - Research Councils UK  

landscape and RCUK is revitalizing its interface with both business and the \\public sector to ... Research Councils must position UK science investments \\within this global context. ... partners are the EU, China, Japan, Korea, Russia \\and the US.

205

Subgroups - Research Councils UK  

The RCUK Efficiency and Reform Group (ERG) is responsible for providing \\strategic ... in the economic and societal impact of Research Council's \\investments. ... RCUK International RCUK China RCUK India UK Research \\Office RCUK US ...

206

UK Sustainable development strategy  

Dec 31, 2005 ... The UK Government launched its new strategy for sustainable ... Confronting the \\greatest threat: Climate Change and Energy (PDF, 845KB); Chapter ... 'Choosing \\our future: Scotland's Sustainable Development Strategy' was ...

207

UK victims of trafficking  

Directory of Open Access Journals (Sweden)

Full Text Available Analysis of court cases shows how hard it is forvictims of trafficking to win the right to remain in the UK. Case law is inconsistent and more research and data collection are urgently needed.

Bob Burgoyne

2006-05-01

208

here - Research Councils UK  

The UK represents 1% of the global population but ... in strategic collaborations \\with global industries are principal ...... Comprehensive Spending Review (CSR), \\i.e. 2008/9 –. 2010/11. ... to address the £310 billion global warming challenge.

209

Photovoltaics in the UK  

International Nuclear Information System (INIS)

A brief review is given of the development of photovoltaics in the UK. In particular, four market categories are examined: consumer products (e.g. calculators), professional markets (e.g. remote telecommunications), remote stand-alone systems (e.g. street lights in rural areas) and the grid connected market (e.g. power generation). other topics covered include cladding of buildings with photovoltaics and world production figures. (UK)

210

Yahoo! UK & Ireland: Finance  

Science.gov (United States)

Yahoo! UK Finance is a site that provides the latest updates on quoted stocks, indices, foreign exchange and business news in the United Kingdom and Ireland. The site publishes share price and trading information on all London Stock Exchange stocks with a 20-minute delay. It will also provide delayed information for stocks trading on the Frankfurt and Paris stock market. Yahoo! offers real-time foreign exchange rates and the latest UK business news from the Press Association and Reuters Holdings.

211

Demonstrating The Invariance Property Of Hotelling T2 Statistic  

Directory of Open Access Journals (Sweden)

Full Text Available Numerous control chart procedures were developed and their widespread applicability as vital tools in statistical process control cannot be overemphasized. Under normal circumstances, process monitoring and control should include several interrelated process variables. The Hotelling T2 statistic being one of the most popular control chart procedures can be utilized to detect whether the observed disturbance in a given process is as a result of some perturbations in the mean vector of the quality characteristics or in their variability. One of the most notable features of Hotelling T2 statistic is its invariance property. This article demonstrates this important property using a real dataset obtained from a well-known cement production company in Nigeria.

SANI SALIHU ABUBAKAR, ABUBAKAR YAHAYA

2013-07-01

212

PENERAPAN MANAJEMEN ENERGI DI HOTEL SEBAGAI USAHA MENGURANGI EMISI KARBON  

Directory of Open Access Journals (Sweden)

Full Text Available Energy management is very crucial now days due to the energy crisis and considering the emission produce by the activity. The production of energy releases large amount carbon emission to the environment, in addition the energy usage also produces carbon emission. Therefore, the unwise usage of energy leads to damage environment due to double amount of carbon emission. Application an energy management has an important role in reducing energy use in hotel particularly. Energy management in a hotel has produced a decision to apply a heat recovery system at their air condition system. It has significantly reduced oil consumption of the boiler from 772.274 litre/year to 158.472 litre/year that means a reduced on the carbon emission of 1.641.307 kg /year.

Made Sumantera

2009-08-01

213

Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number, in Dnipropetrovsk region (8.6 %, in Autonomous Republic of Crimea (6.4 %, in Lviv (6.3 %, Lugansk (5.9 % and Odessa (5.7 % regions that is connected with the high level of industrial development of the above-mentioned territories and the availability of significant recreational resources. Therefore, Odessa region takes the fifth place in Ukraine by the number of enterprises and thus it would be expedient to analyze the condition of hotel economy development in the given region, its quality and competitiveness. Despite a significant amount of publications, dedicated to the methods of strategic analysis, scientists almost do not pay attention to the opportunity of their application in such specific area as hotel economy. Therefore, the article is dedicated to the substantiation of opportunities and the necessities of applying a well-known method of General Electric/McKinsey for the analysis of competitiveness of different types of hotels in Odessa and also the determination of the extent of hotel business perspectives for the city as a whole. The carried out analysis of the competition intensity on the market of hotel services in Odessa enabled to make conclusions about the discrepancy between supply and demand, there is a lack of hotel places in all segments. It was determined that the segment structure of the hotels offered by the city is not an optimal one. In Odessa there are prospective and practically undeveloped market niches. The development of business should be compared with the world trends in the hotel industry taking into account international experience in building and managing of hotel enterprises.

V. Herasimenko

2010-09-01

214

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

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Full Text Available

Background and Objectives

Tourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.

 

Methods

This descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.

 

Results

The percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042

 

Conclusion

Based on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended.

B Farzinnia

2012-05-01

215

Cash holding and financial constraints in the hotel industry  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The present study examined the role of financial constraint on cash holding policy on the hotel industry. Using two financial constrained measurements, such as dividend payment and bond rating, this study examined the relation of debt and cash flow on cash holding. Considering the endogenous relation between debt and cash holding, 2SLS regression was used. Unlike the researcher’s prediction, debt is negatively related to cash holding regardless of the extent of financial constraints. Also f...

Koh, Jung Hwan

2009-01-01

216

H2 (Heliport x Hotel)  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This book is a discourse about the impact that consumerism and globalism have on South African and global architecture. It is irrelevant whether the impact is negative or positive. Architecture has to deal with a reality thats rooted in a context informed by market driven decisions. As the growth and expansion of cities are uncontrollable, architects become interveners, not masterplanners. The brief asked for a heliport and a boutique hotel (aptly named H²). The site for H...

Meulen, Rudolph

2005-01-01

217

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of hea...

Farzinnia, B.; Khazaei, M.

2009-01-01

218

Online marketing & social media : case: Mediterranean Palace Hotel, Thessaloniki  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Traditional companies and especially in European countries such as Greece, lack the knowledge and motivation in order to move away from the traditional marketing methods to more revolutionary ways, such as online marketing. The purpose of this thesis is to explain what is online marketing and the importance of a sound presence on the social media. It also sets as a marketing plan, proposals on how the hotel in question should act in order to strengthen their presence in the Online and Soc...

Arnis, Angelos

2012-01-01

219

Static analysis of a hotel with steel support structure  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Graduation thesis addresses static analysis of a building - a hotel. The analysis is made in accordance with valid standards - Eurocodes, especially SIST EN 1993, which deals with design of steel structures, and SIST EN 1998, which deals with design of structures for earthquake resistance. Graduation thesis contains design with basic geometry, load relevant for analysis are defined, with a help of a program steel cross-sections are chosen. For steel elements extra check is made to meet the de...

Mac?ek, Z?iga

2012-01-01

220

Revenue Management Operations in Hotel Chains in Finland  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The aim of this study was to find out theoretical revenue management operations and their implementations in practice in hotel chains in Finland. The main idea was to create a theoretical background and compare the empirical results with theoretical part in order to get different or common sides of the theory and practice part. The theoretical part describes the main important operations of revenue management theoretically. In the empirical part partners and results are introduced secretly a...

Gurbuz, Eren Gazi

2011-01-01

 
 
 
 
221

Design of the electrical installation services of a hotel  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This project deals with the design of the electrical installation services of a hotel. The whole of the work has been divided into five chapters as follows: Chapter 1 which deals with the illumination design Chapter 2 which deals with the power and lighting systems design. Chapter 3 which deals with the earthing Chapter 4 which deals with the bath call system Chapter 5 which deals with the maintained and emergency supply. In each chapter the relevant theory an...

Christou, Nedi

1989-01-01

222

Understanding hotel re-patronage intention: Application of customer equity  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Customer's re-patronage intention to hotel has been attained a considerable amount of interest by both of academia and industry since retaining customer is more efficient than attracting new customers. Many efforts have been made to determine the factors inducing customer's re-patronage, and the model of perceived quality – satisfaction – behavioral has been centered in related research. However, perceived quality and customer satisfaction are likely to be affected by customer's feelings ...

Kim, Esther Lew

2012-01-01

223

Aplicación de la norma UNE 182001 a un hotel  

Digital Repository Infrastructure Vision for European Research (DRIVER)

La calidad de servicio y la satisfacción del cliente constituyen los puntos fundamentales que toda empresa de bienes o servicios debe buscar y conseguir, en especial, los establecimientos turísticos. El Trabajo Fin de Máster, se refiere a la aplicación de la Norma Une 182001 a un hotel. La Norma Une 182001, ofrece al sector turístico, una serie de requisitos para la consecución de objetivos de calidad y aplica para ello, un sistema de gestión por procesos. Con este trabajo vamos a d...

Vergara Gonza?lez, Juan Agusti?n

2013-01-01

224

Research model of the environmental management in hotel firms  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The current work aims to develop a instrument to measure the impact of firms’ environmental protection activities on their economic performance. This tool is specifically designed for the tourism sector, which is rarely analysed from this perspective despite its considerable relevance due to its strong interaction with the environment. The work empirically tests the model on a sample of hotels in Canary Islands (Spain). It uses structural equation modelling to analyse the information. The f...

Yaiza Armas Cruz; Esperanza Gil Soto

2010-01-01

225

Demonstrating The Invariance Property Of Hotelling T2 Statistic  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Numerous control chart procedures were developed and their widespread applicability as vital tools in statistical process control cannot be overemphasized. Under normal circumstances, process monitoring and control should include several interrelated process variables. The Hotelling T2 statistic being one of the most popular control chart procedures can be utilized to detect whether the observed disturbance in a given process is as a result of some perturbations in the mean vector of the qual...

Sani Salihu Abubakar, Abubakar Yahaya

2013-01-01

226

Supply Chain Management Performance in Tourism. Continental Hotels Chain Case  

Directory of Open Access Journals (Sweden)

Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

Gabriela ?igu

2013-02-01

227

SERVICE SUSTAINABILITY IN HOTEL OPERATIONS – AN INTROSPECTIVE APPROACH  

Directory of Open Access Journals (Sweden)

Full Text Available In most industries, some firms are more profitable than others, regardless of whether the average profitability of the industry is high or low. The superior performers conceivably possess something special and hard to imitate that allows them to outperform their rivals. These unique skills and assets (resources are referred to as sources of competitive advantage strategy literature.(bharadwaj,Sundar.GSustainable strategies and practices can be just as useful in service operations as in manufacturing operations; and second, that such strategies and practices can support a hotel turnaround effort. This can possibly be achieved by introducing two business principles, decentralized management and sustainable development. Sustainable buildings and hotels have an important role in reducing the negative impact on the environment since they use energy, water, waste, materials and land much more efficiently than buildings simply built to code(Persic-Zivadinov, Irena,. A hotels sustainable value system, embodied in the concept of progression, which links customers and employees, can support environmental responsibility

V. Jaykumar

2014-07-01

228

Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for...

Marin-pantelescu, Andreea; Maniu, Laura Cristina

2012-01-01

229

New hotel near Hitler's Bavarian retreat draws sharp criticism  

Science.gov (United States)

Just over a month after the 60th anniversary of the liberation of Auschwitz, another reminder of Adolf Hitler's legacy has created additional controversy in Germany. This week a five-star hotel operated by the InterContinental group opened near the location of Hitler's Alpine retreat on top of the Olbersalzberg mountain in Bavaria. Bavarian tourism and finance officials were quick to defend the decision to allow the construction of such a property, and some local residents also spoke out in favor of developing the region's tourism industry. Hitler's original retreat on the site was largely destroyed by Allied bombers near the conclusion of war, and the US military used the area as a resort for more than 50 years before returning the area to Germany in 1996. Since 1999, there has been a documentation center that has provided information to tourists on the history of the site. The hotel remains controversial, and as one former leader of one of Germany's leading Jewish organization commented, "The building of a luxury hotel in Olbersalzberg is tasteless and robs the place of its history".The first link offered here will take visitors to a news story from The Globe and Mail that offers some discussion of the new hotel. The second link will take visitors to another piece about the new luxury resort and hotel, offered by the Deutsche Welle, the well-regarded German international broadcasting service. The third link leads to a website dedicated to providing tourist information about the Berchtesgaden region of Germany. The fourth link leads to the official homepage for the state of Bavaria where visitors may learn about government, economy, education, and the people in the region. The fifth link leads to a fine online archive of Nazi and East German propaganda offered for scholarly and educational purposes through the efforts of Professor Randall Bytwerk at Calvin College. The final link will take visitors to the very interesting psychological profile of Adolph Hitler that was created during World War II by Walter C. Langer of the Office of Strategic Services in the hope that such a report would "be helpful in gaining a deeper insight into Adolf Hitler and the German people."

230

Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels  

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Full Text Available A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical assessment of hotel structures and system operations. Stratified sampling technique backed by cluster sampling was used. Descriptive statistics was employed for statistical analysis. Findings showed that maintenance management predominates in the industry while facilities management is just filtering in with emphasis on facilities benchmarking. Property management is not favoured at all. The study recommends that Nigeria Tourism Development Corporation should develop a framework for quality assurance policy improvement among hotels in Nigeria. By so doing, hotel management companies and intending property development and management companies would be guided and buoyed into doing things beyond benchmarking.

Olufemi Daniel Durodola

2011-01-01

231

A comparative study of Chinese consumers' perceptions of Chinese and American branded hotels  

Digital Repository Infrastructure Vision for European Research (DRIVER)

In recent years, China's prosperous economy and large consumer market have attracted investment from Chinese and American hotel companies. During this time Chinese consumers have become increasingly sophisticated in their expectations of hotel services and interested in sharing their experiences and opinions on Internet. The present study explores Chinese consumers' different perceptions between Chinese and American branded hotels, by examining 200 online consumer reviews pertaining to 20 fo...

Gao, Wenjing

2012-01-01

232

Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SE...

2013-01-01

233

MARKETING PLAN OF THE ROMANTIC HOTEL RENESANSE AS A PART OF BUSINESS PLANNING  

Digital Repository Infrastructure Vision for European Research (DRIVER)

In diploma thesis we created a marketing plan for romantic hotel named Renesanse. In the first part of diploma thesis we have examined theoretical starting points of marketing plan. We explained the integral role of marketing plan in greater business plan of the company. We defined it as a way and possibilities for achieving planned sales of company’s products and/or services. In second, practical part of diploma thesis we have presented hotel’s whole marketing strategy. We define...

Boz?ic?, Tanja

2010-01-01

234

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective  

Digital Repository Infrastructure Vision for European Research (DRIVER)

A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through thei...

Olufemi Daniel Durodola; Caleb Abiodun Ayedun; Ayotunde Olawande Oni

2012-01-01

235

Social Media and eCRM as a Prerequisite for Hotel Success  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Development of information and communication technology (ICT) has enabled the development of electronic customer relations (eCRM) as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of...

Boris Milovi?

2012-01-01

236

An exploratory study of the boutique hotel experience: Research on experience economy and designed customer experience  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Boutique and lifestyle hotels (BLH) have relied on their experiential nature to differentiate themselves in a competitive market place. The present exploratory study is intended to clarify boutique and lifestyle hotel manager perceptions regarding the creation of the boutique/lifestyle hotel experience as a business strategy. This exploratory analysis utilized a framework of customer service and constructs of the experience economy model. The empirical segment included website-based surveys o...

Gao, Lilu

2012-01-01

237

PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X)  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder...

Iwan Vanany; Dian Tanukhidah

2004-01-01

238

Customer Satisfaction in the Hotel Industry: A Case Study from Sicily  

Directory of Open Access Journals (Sweden)

Full Text Available In order to be successful in the market it is not sufficient to attract new customers managers must concentrate onretaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotelindustry customer satisfaction is largely hooked upon quality of service. A management approach focused oncustomer satisfaction can improve customer loyalty, thus increasing the positive image of the touristicdestination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable.Research on the topic of guest satisfaction, which translates into the consideration of whether or not customerswill return to a hotel or advise it to other tourists, is pivotal to the success of the hospitality business. Neglectingto pay attention to those hotel attributes considered most important by guests, may lead to negative evaluation ofthe hotel, thus restricting the chance of repeat patronage. We perform a qualitative analysis of a large hotel inSicily (IT, the Sporting Club Hotel in the town Cefalù, using the Critical Incident Approach (Hayes, 2008.Through the analysis of this case we evaluate the overall customer satisfaction level for the hotel and for eachservice supplied. We conclude discussing the result and proposing improvement in customer satisfactionmanagement of the hotel.

Gandolfo Dominici

2010-10-01

239

A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION  

Directory of Open Access Journals (Sweden)

Full Text Available Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.

Joe Kibuye WADAWI

2010-06-01

240

The Impact of Management and Organizational Culture on Creativity in the Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

Olimpia State

2014-11-01

 
 
 
 
241

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING  

Scientific Electronic Library Online (English)

Full Text Available SciELO Colombia | Language: Spanish Abstract in portuguese Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

2010-12-01

242

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL  

Directory of Open Access Journals (Sweden)

Full Text Available n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización.Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamento de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização.In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non-renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni Franco

2010-12-01

243

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING  

Scientific Electronic Library Online (English)

Full Text Available SciELO Colombia | Language: Spanish Abstract in portuguese Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

244

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena / Differences between the E-mail Response Capability of Independent and Chain Hotels  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los c [...] lientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado) y la calidad de respuesta (contestación a las necesidades de información solicitadas). Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio. Abstract in english The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential c [...] lients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered) and the quality of the answer (answer to the asked for necessities of information). The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia, Dominguez; Stéphanie, Richert; Raúl, Castro.

2006-03-01

245

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena Differences between the E-mail Response Capability of Independent and Chain Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los clientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado y la calidad de respuesta (contestación a las necesidades de información solicitadas. Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio.The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential clients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered and the quality of the answer (answer to the asked for necessities of information. The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia Dominguez

2006-03-01

246

UK Frac Sand Resources  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Although still just a glimmer in the gas man’s eye, the prospect of shale gas development in the UK has many companies thinking about the industrial minerals it will require. Chief amongst these is silica sand which is used as a ‘proppant’ in the hydraulic fracturing, or ‘fracking’, of shales to help release the gas. The UK has large resources of sand and sandstone, of which only a small proportion have the necessary technical properties that classify them as ‘silica sand’. S...

Mitchell, Clive

2014-01-01

247

UK malaria treatment guidelines.  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Malaria is the tropical disease most commonly imported into the UK, with 1500-2000 cases reported each year, and 10-20 deaths. Approximately three-quarters of reported malaria cases in the UK are caused by Plasmodium falciparum, which is capable of invading a high proportion of red blood cells and rapidly leading to severe or life-threatening multi-organ disease. Most non-falciparum malaria cases are caused by Plasmodium vivax; a few cases are caused by the other two species of Plasmodium: Pl...

Lalloo, Dg; Shingadia, D.; Pasvol, G.; Chiodini, Pl; Whitty, Cj; Beeching, Nj; Hill, Dr; Warrell, DA; Bannister, Ba

2007-01-01

248

CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE  

Directory of Open Access Journals (Sweden)

Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

Abdul Alem Mohammed

2012-01-01

249

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability  

CERN Document Server

This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

Sato, Aki-Hiro

2012-01-01

250

Hotel companies and corporate environmentalism / Empresas hoteleiras e ambientalismo empresarial  

Scientific Electronic Library Online (English)

Full Text Available SciELO Portugal | Language: English Abstract in portuguese Os hotéis consomem uma grande quantidade de recursos na forma de energia e de água, e muitos hotéis são construídos em ambientes frágeis. Apesar do forte interesse na sustentabilidade ambiental, as empresas hoteleiras têm uma relação difícil com o compromisso de, por um lado, garantir credenciais am [...] bientais e ao mesmo tempo agradar aos seus clientes e manter a vantagem competitiva. Como é que as empresas hoteleiras concebem e gerem as suas estratégias no seu relacionamento com o meio ambiente natural? Quais são os fatores que influenciam a sua escolha? Este documento identifica quatro antecedentes importantes para o ambientalismo empresarial e analisa-os no quadro político/económico delimitado pela teoria dos stakeholders. O surgimento das questões ambientais e as implicações para a estratégia são debatidas, assim como as implicações teóricas e práticas de integração das questões ambientais nas estratégias das empresas. Abstract in english Hotels consume a huge amount of resources in the way of energy and water, and many are built in fragile environments. Despite the strong interest in environmental sustainability, hotel companies have an uneasy relationship with trying to ensure green credentials while pleasing their customers and ma [...] intaining competitive advantage. How do hotel companies devise and manage their strategies in their relationship with the natural environment? What are the factors that influence their choice? This paper identifies four important antecedents to corporate environmentalism and examines them within political/economic framework bounded by stakeholder theory. The emergence of environmental issues and the implications for strategy are debated and the theoretical and practical implications of integrating environmental issues into corporate strategies are discussed.

Paul, Reynolds.

251

Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran  

Directory of Open Access Journals (Sweden)

Full Text Available Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent variables such image, customer expectation, service quality, perceived value, locality, and complaining behavior. The second goal of this study was to propose a customer satisfaction model for hotel industry in Kish Island (IRAN. Therefore, the findings of this study will contribute to both hotel management and tourism industry improvement in Iran.Design/Methodology/approach- A proportional simple random sampling of Iranian visitor to Kish Island were drawn. In this study the researcher had used two different kinds of samples. The first sample was customers of three different hotels of 3 stars, 4 stars, 5 stars which are immeasurable and unlimited. The total number of hotels with the rating of 3 stars, 4 stars, and 5 stars were 22.Findings- The correlation of image, customer expectation, service quality, perceived value, and customer loyalty are significant enough to show the correlation with customer satisfaction in hotel industry in Iran, furthermore the correlation of complaining behavior and customer was weak and negative, complaint behavior and customer satisfaction is negatively related, which means the lower complaint behavior was, the higher customer satisfaction obtained.Originality/Value- From a theoretical point of view the results of this study illuminate the relationship between customer satisfaction with variety of factors in Iranian hotel industry. From practical point of view, it explains why certain customer has more trust, experience, loyalty in particular hotels. It is hypothesized and demonstrated empirically that customer satisfaction.

Pardis Mohajerani

2012-05-01

252

Productive Economy - Research Councils UK  

Becoming a Researcher and Developing a Research Career · Funding for \\Research ... Stem cells: UK researchers discovered how to culture embryonic \\stem cells. Continuing support for stem cell research has placed the UK in a \\leading ...

253

Case Studies - Research Councils UK  

Becoming a Researcher and Developing a Research Career · Funding for ... The \\collaborations between UK and Chinese researchers are rich and diverse. ... \\domestic use and food production · UK-China Bridge in Sustainable Energy and\\ ...

254

Newton Fund - Research Councils UK  

The Fund forms part of the UK's Official Development Assistance (ODA) \\commitment ... the long-term sustainable growth of countries on the OECD \\Development ... RCUK International RCUK China RCUK India UK Research \\Office RCUK US ...

255

Allan Sealy's The Everest Hotel: A Calender – An Ecocritical Analysis  

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Full Text Available Ecocriticism refers to the interdisciplinary study of literature and environment. The study has developed in last few decades, observing the effects of climatic changes and increased rate of global warming. The present paper explores the literary theory of Ecocriticism which emphasizes on fictional (and artistic manifestation of human experiences inherent in sorrows of scarcity, hopes for harmonious existence, fears of loss and disaster. It is an ecocentric valuation of the place near Indian Himalayas trying to depict the industrialization and its ill effects on the snow-capped hills, through Indian novel “The Everest Hotel: ACalender”, by I. Allan Sealy

Deepali Yadav

2012-10-01

256

Solar cooling system performance, Frenchman's Reef Hotel, Virgin Islands  

Science.gov (United States)

The operational and thermal performance of a variety of solar systems are described. The Solar Cooling System was installed in a hotel at St. Thomas, U. S. Virgin Islands. The system consists of the evacuated glass tube collectors, two 2500 gallon tanks, pumps, computerized controller, a large solar optimized industrial sized lithium bromide absorption chiller, and associated plumbing. Solar heated water is pumped through the system to the designed public areas such as lobby, lounges, restaurant and hallways. Auxiliary heat is provided by steam and a heat exchanger to supplement the solar heat.

Harber, H.

1981-01-01

257

Tapahtuma vetovoimatekijänä venäläisasiakkaille Sokos Hotel Vesileppiksessä : Case: Pakkasukon Joulumaa  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The purpose of this thesis was to survey an event called The Christmas land of Father Frost. The event is especially organized and designed for Russian customers who come to Finland to have a Christmas holiday. This event takes place at Sokos Hotel Vesileppis, Leppävirta. The purpose of the study was to find out whether the Christmas land of Father Frost is an attractive event when it comes to Russian customers. Is there a need to make changes and how can it be improved if needed? The th...

Jakara, Ninni; Takkunen, Nina

2013-01-01

258

Hotel industry, sustainability and certification: a bibliometric study  

Directory of Open Access Journals (Sweden)

Full Text Available Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism, NBR 15401 and certification in sustainability, the configuration of the state of the art on the subject in question.

Jaqueline Kropf Esteves de Matos

2014-08-01

259

UK Mission to CERN  

CERN Multimedia

At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

2004-01-01

260

here - Research Councils UK  

Apr 26, 2010 ... economies such as China and India and by the increasing pace of globalisation. \\The ... make a significant difference to the pace of development of those countries\\. ... there is a good match between those institutions that have received the \\highest ... favourable impression of the UK after studying here.

 
 
 
 
261

ARCHIVE: Defra UK;  

Mar 19, 2010 ... Skip navigation to content ... examines evidence on the social exclusion \\experienced by older ... Improving access to digital opportunities - Government \\will build on and ... Defra works with DWP and the Government Office network to \\... ACRE are represented on the Age UK Rural Advisory Group, and ...

262

UK LIFE projects  

6, The information has been extracted from the European Commission's LIFE \\project ... layout in an exposed peripheral location on the North Sea fringe of \\Europe. ..... 120, 1994, LIFE94 ENV/UK/000643, The recycling of waste materials \\within ... the environment of recoverying plastic (PET), silver and paper from x-ray \\and ...

263

Fusion - Research Councils UK  

The leading world activity in Inertial Confinement Fusion is taking place at the ... \\In order to sustain the UK skills base in fusion research, the programme has ... \\which includes a £15M award for a new world class National Nuclear Users \\Facility ...

264

UK ship recycling strategy  

A flowchart covering the process of export of vessels as waste from the UK is \\available at Annex II. ... Government will also support development of a technical \\co-operation project, based .... Waste water/sludges, sewer or grey water, \\residues of bilge and ... Chromium (ballast waster treatment, paint coatings, \\gaskets, etc.).

265

here - Research Councils UK  

A group of scientists from the UK Cystic Fibrosis Gene Therapy Consortium won \\.... nanoSystems Institute (CnSI) to commercialise an innovative 'X-ray source on \\a ... published in Nature, provides a blueprint for the design of new drugs to treat\\ ...

266

China / UK workplan  

Apr 13, 2007 ... Appendix 2 – Proposed UK-China collaboration on biodiversity………………….. \\25 ... involving business, academia, the scientific community, media, and civil ... \\To enhance the capability for chemicals management in China by .... balance of \\the ecological, social and economic benefits of forests and.

267

UK deepwater drilling  

to enable the Councils to work together more effectively to enhance the overall \\impact ... Economic and Social Research Council (ESRC) ... collaborative centres \\and science themes visit the NERC website www.nerc.ac.uk. 4. .... public view, \\enforced by both the media and US commentators, is that this is the US? - even \\the ...

268

Waste Gas Technology UK  

the ENERGOS process on a typical UK waste stream for diverting Biodegradable \\.... Environmental Impact Assessment. The project ... of bottom ash pit, erection of \\steel clad building envelope. Due to the relative ... elements of the building. \\During this ... to the calorific value and composition of the syngas, it was agreed \\by ...

269

RCUK Framework - Research Councils UK  

Public investment in research makes certain that the UK is able to compete in the \\global ... UK (RCUK) is ensuring that the UK is a world leader in a global market. \\... RCUK working in partnership cultivates the essential research and skills to ...

270

77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI  

Science.gov (United States)

...DEPARTMENT OF HOMELAND SECURITY Coast Guard 33 CFR Part...1625-AA00 Safety Zone; Grand Hotel 125th Anniversary Fireworks...recordkeeping requirements, Security measures, Waterways...Department of Homeland Security Delegation No. 0170...T09-0533 Safety Zone; Grand Hotel 125th Anniversary...

2012-06-21

271

Parameters for an Effective Entrepreneurial, Regional, Hotel/Restaurant Management Training Program in Manitoba, Canada.  

Science.gov (United States)

Owners or managers of 34 small and medium-sized hotels and restaurants in the Assiniboine Community College area were interviewed to acquire information for an entrepreneurial, regional hotel and restaurant (H/R) management training program in Manitoba. A literature review revealed the following: employability, vocational technical, and business…

Rossing, Rainer C.

272

CRITERIA OF THE ESTIMATION OF ADVERTISING EFFICIENCY AT THE ENTERPRISES OF THE HOTEL COMPLEX  

Directory of Open Access Journals (Sweden)

Full Text Available In the present article the analysis of criteria and advertizing indicators, the description of the purposes and problems, definitionof influence of advertizing on economic efficiency of the enterprises in hotel sphere, on an example of one of hotels of the city of Rostovon-Don is carried out.

A.V. Khainovskaya

2014-08-01

273

A Trip to the Statler Hilton Hotel. The Special Education Curriculum Series.  

Science.gov (United States)

A program designed for high school level work-study classes for students of limited mental ability presents specific curriculum methods and materials to teach information regarding positions available in the hotel industry. A field trip tour of the Boston Statler Hilton Hotel if the focal activity of the unit, and is accompanied by a history of…

Kendall, Muriel

274

Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop  

Directory of Open Access Journals (Sweden)

Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

Jayne M. Rogerson

2014-07-01

275

What Makes Hotel Expatriates Remain in Their Overseas Assignments: A Grounded Theory Study  

Science.gov (United States)

In this study the researcher uses a qualitative research design to discover what makes hotel expatriates remain in their overseas assignments. In-depth interviews, participant observations, and personal documents are used as data collection methods. Four hotel expatriates are recruited as participants of the study. The collected interview…

Ho, Zoe Ju-Yu

2012-01-01

276

Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?  

Science.gov (United States)

In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

Aluri, Ajay Kumar

2012-01-01

277

Hospitality Service: Hotel and Restaurant Management and Culinary Arts Curriculum Guide.  

Science.gov (United States)

This publication contains competency-based materials for hotel/restaurant management and culinary arts. The materials are designed for students to learn from a work station concept by rotating through a variety of real work settings in a hotel/restaurant environment. In addition, the materials indicate whether or not the students have developed…

Joliet Junior Coll., IL.

278

Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC  

Directory of Open Access Journals (Sweden)

Full Text Available A cidade de Balneário Camboriú desponta como uma grande destinação turística nacional visitada por milhares de turistas todos os anos e sua hotelaria destaca-se no cenário da economia da região. Para a captação da demanda, um dos desafios dos empreendimentos hoteleiros é equilibrar o uso de diferentes modalidades de canais de distribuição, que variam de diretos a indiretos. Utilizando a abordagem de estudo de caso, este trabalho teve como objetivo analisar o uso de canais de distribuição na hotelaria identificando as vantagens e desvantagens percebidas em cada modalidade. De caráter qualitativo e exploratório, os procedimentos de coleta de dados envolveram a realização de entrevistas semi-estruturadas com o principal dirigente do empreendimento. Os resultados mostram a utilização de canais de distribuição diretos e indiretos e a utilização da internet como ferramenta de marketing na comercialização dos serviços do hotel. Normal 0 21 false false false PT-BR X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The city of Balneário Camboriu has become a major national tourist destination visited by thousands of tourists every year and its hotel net stands out in the region's economy. This study aimed at showing how the local hotel network is using the different marketing channels. This is a qualitative and exploratory research, whose methodological procedures were the application of a semi-structured questionnaire supplemented by review of literature. The results show the use of distribution channels and the direct and indirect use of the Internet as a great marketing tool in commercializing the services of the hotel, because of the ease of electronic access nowadays, the Internet has become a major marketing tool for the tourist market.

Éverton Luís Pellizzaro de Lorenzi Cancellier

2011-10-01

279

Environmentally friendly air conditioning by district heating. Ibis-Hotel at Basel-City is cooled by means of absorbers; Umweltfreundlich klimatisieren mit Fernwaerme. Ibis-Hotel in Basel-Stadt kuehlt mittels Absorber  

Energy Technology Data Exchange (ETDEWEB)

In the Ibis Hotel at Basel, Switzerland, 112 hotel rooms are cooled in the summer season by district heating via an absorption refrigerator. Natural cooling fluids are used, so the allowance duty for operation of the air conditioning system is unnecessary. The district heat supplier supports the environmental commitment of the hotel group with subsidies and a special summer tariff. (orig./GL)

Schmid, Wolfgang

2009-12-15

280

Dorint Hotel supports the local cycle wase management. Climate friendly energy supply for established existing buildings; Dorint Hotel stuetzt lokale Kreislaufwirtschaft. Klimafreundliche Energieversorgung fuer arrivierten Bestandsbau  

Energy Technology Data Exchange (ETDEWEB)

In the Eifel region, two different partners have found each other in the course of the energy policy turnaround: Hotel industry and agriculture. A agricultural consortium has taken over the maintenance of a hotel complex with a cogeneration of heat and power. Thus, the oil-fired central heating was replaced by a combined heat and power system. The trendsetting solution presents possibilities of a decentralized energy supply in rural areas and opens up new perspectives in the primary sector.

Lennartz, Marc Wilhelm

2013-02-01

 
 
 
 
281

Human annoyance and reactions to hotel room specific noises  

Science.gov (United States)

A new formula is presented where multiple annoyance sources and transmission loss values of any partition are combined to produce a new single number rating of annoyance. The explanation of the formula is based on theoretical psychoacoustics and survey testing used to create variables used to weight the results. An imaginary hotel room is processed through the new formula and is rated based on theoretical survey results that would be taken by guests of the hotel. The new single number rating compares the multiple sources of annoyance to a single imaginary unbiased source where absolute level is the only factor in stimulating a linear rise in annoyance [Fidell et al., J. Acoust. Soc. Am. 66, 1427 (1979); D. M. Jones and D. E. Broadbent, ``Human performance and noise,'' in Handbook of Noise Control, 3rd ed., edited by C. M. Harris (ASA, New York, 1998), Chap. 24; J. P. Conroy and J. S. Roland, ``STC Field Testing and Results,'' in Sound and Vibration Magazine, Acoustical Publications, pp. 10-15 (July 2003)].

Everhard, Ian L.

2001-05-01

282

Best practices to reduce the accident rate hotel  

Science.gov (United States)

Examining the available databases and existing tourism organizations can conclude that appear studies on accidents and their relationship with other variables. But in our case we want to assess this relationship in the performance of the hotel in relation to lower the accident rate. The Industrial Safety studies analyzing this accident causes (why they happen), their sources (committed activities), their agents (participants work means), its type (how the events occur or develop), all in order to develop prevention. In our case, as accidents happen because people commit wrongful acts or because the equipment, tools, machinery or workplaces are not in proper conditions, the preventive point of view we analyze through the incidence of workplace accidents hotel subsector. The crash occurs because there is a risk, so that adequate control of it would avoid despite individual factors. Absenteeism or absence from work was taken into account first by Dubois in 1977, as he realized the time lost in the nineteenth century due to the long working hours, which included the holidays. Motivation and job satisfaction were the elements that have been most important in the phenomenon of social psychology.

García Revilla, M. R.; Kahale Carrillo, D. T.

2014-10-01

283

Tourism-dominated spaces – the strategic potential of hotel lobbies  

DEFF Research Database (Denmark)

Today, tourism has become a crucial factor in urban economies, and the extended presence of tourism facilities within the urban fabric has generated a new basis for planning decisions. However, the phenomenon of tourism has primarily been discussed by sociologists, ethnologists, geographers and not least by economists. The architectural voice in the general tourism-related discussion, in a very wide sense, has been relatively vague. The aim of this article is to discuss the strategic potential of a specific tourism programme, namely the hotel lobby as well as the immediate urban context of this lobby. From a qualitative architectural point of view the article examines the evolution of specific lobby-qualities at Miami Beach; from the pre-war Art Deco hotel lobby to the post-war MiMo resort lobby. In particular, the study highlights ‘extraordinary’ qualities of tourism-dominated spaces (as opposed to ‘ordinary’ everyday-dominated spaces). The article addresses the phenomenon of tourism at a very local planning level, and touches on the concept of ‘positive interference’. Positive interference is understood as the friction between tourism-related and everyday-related activities and is launched as a ‘potential desirable quality’ of the tourism-dominated space. Overall, the article points towards an untapped strategic planning potential of specific architectural tourism-related programmes. (This article is rooted in theories presented in the PhD-dissertation Tourism and Strategic Planning which was defended in October 2012).

Pasgaard, Jens Christian

284

Influencia del Capital Intelectual en la Competitividad de los Hoteles  

Directory of Open Access Journals (Sweden)

Full Text Available El objetivo de la presente investigación es conocer la influencia del capital intelectual en la competitividad de las empresas hoteleras de 1 a 5 estrellas de Aguascalientes, México. La medición del capital intelectual, que es el recurso intangible de las organizaciones contenido en el capital humano, capital estructural y capital relacional que genera competitividad y riqueza presente y futura, se realiza a través de un instrumento tipo Likert de 61 reactivos, cuyos resultados son comparados con la competitividad de los hoteles, medida a través de la rentabilidad por habitación disponible. Los resultados muestran la relación positiva entre el capital intelectual y la competitividad de los hoteles. La información podría ser útil en al menos tres dimensiones: primero, para diseñar los planes estratégicos de las empresas hoteleras; segundo, como apoyo para el diseño de las políticas del sector turismo y, tercero, como base académica para continuar en el desarrollo trabajos sobre el capital intelectual en otro tipo de organizaciones, con el interés de apoyar las decisiones empresariales y las políticas económicas.

Jorge Luis Heredia Heredia

2009-01-01

285

Mental Workload Assessment in a Taiwanese Hotel Chain  

Directory of Open Access Journals (Sweden)

Full Text Available Workload assessment is one of the most serious concerns for a manager, since a long-term heavy workload may affect employees’ physical and mental health, performance and productivity, as well as turnover. Because reception clerks are the first contract points for customers in a hotel, their service quality generates the first impression of the company. To be aware of the workloads of hotel reception clerks, this study applies a workload assessment model to find out the relative workload levels of them, in which subjective subscales are introduced. Based on the data analysis, six reception clerks are classified as have relatively heavy workloads among the twenty-six samples. In addition, this study identifies the factors that the decision maker can focus on in order to effectively reduce the workloads of heavy workload clerks. The advantage of this study is that it provides a practical framework for managers to be more aware of the work situations of employees and thus they can more effectively improve the workload levels of staff and ensure that they provide high quality services, as well as reduce staff turnover.

Yang Wu

2012-01-01

286

ETHICAL APPROACHES AND THEIR APPLICATION IN HOTEL MANAGERS' DECISION MAKING  

Directory of Open Access Journals (Sweden)

Full Text Available This study aims at evaluating the ethical approaches effective for managers working at hotel business when making decisions. Ethics, in the working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. In the study, the concept of ethics has been examined within theories of ethics, followed by a conceptual framework of making ethical decisions. The scope of the study consists of interviews conducted with 60 managers working in a chain hotel. The interview consists of 5 different scenarios relating to ethical dilemmas. The scenarios are composed of three different ethics approaches (moral justice approach, subjective approach and contract -based theoretical approach. In the analysis of the data, the Manova Analysis was carried out. The results suggest that managers prefer the contract -based theoretical approach more frequently in decision making. It was also found that managers differ in their choice of ethical approaches in terms of the scenarios. This difference is caused by subjective approaches which are used when dealing with problems related to socio-cultural and institutional reputation and ecology.

Hatice Güçlü Nergiz

2011-04-01

287

The Research about the Repair and Maintenance Problem of Tourist Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content and basic program, regarding the advanced repair maintenance concept as the guidance, establish the scientific management system, clarify the professional requirements and perfect effective management mechanism, so as to ensure that its maintenance work into effect.

Fei-Long Liu

2013-06-01

288

Energy and exergy analysis of the Greek hotel sector: An application  

DEFF Research Database (Denmark)

Energy consumption in buildings vary significantly, depending on factors as the use of the building, the construction type, maintenance, existing heating, cooling and lighting systems and other types of services. Hotel buildings have high energy consumption rate, as a result of their unique operational characteristics. Energy consumption in hotels is among the highest in the non-residential building sector in absolute values. Available specific information on the energy characteristics, thermal performance, energy losses, electric loads, and comfort conditions play significant role for the sustainable development of hotel's systems. These data can also be used to identify whether there is space for improvement in new or existing hotels by comparing them against predicted or actual building energy performance. The aim of the present paper is to analyze the energy and exergy utilization in four hotels in Rethimno, Crete (Southern Greece) and in Kassandra, Halkidiki (Northern Greece).

Xydis, G.; Koroneos, C.

2009-01-01

289

What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients.  

Science.gov (United States)

Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfaction. But there has been incredibly little cross-fertilization between the hotel and hospital industries. In this paper, we first consider the changes in the healthcare system that are forcing hospitals to become more concerned with patient satisfaction. We discuss the similarities and differences between the hotel and hospital industries, and then outline several of the unique challenges that neurosurgeons face in taking care of patients and increasing their comfort. We cite specific lessons from the hotel industry that can be applied to patients' preadmission, check-in, hospital stay, discharge planning, and poststay experiences. We believe that hospitals can and should leverage the successful advances within the hotel industry to improve patient satisfaction, without having to repeat identical research or market experimentation. We hope this will lead to rapid improvements in patient experiences and overall wellbeing. PMID:24818061

Zygourakis, Corinna C; Rolston, John D; Treadway, James; Chang, Susan; Kliot, Michel

2014-01-01

290

RCUK Roadshows - Research Councils UK  

Becoming a Researcher and Developing a Research Career · Funding for \\Research Training · Information on careers and other researcher development \\studies · Policy & Frameworks · What's it like ... Afternoon: 1:30pm to 3:30pm, \\Hilton London Euston ... Afternoon: 1:30pm to 3:30pm, Mercure Manchester \\Piccadilly Hotel

291

Indoor radon levels in selected hot spring hotels in Guangdong, China  

International Nuclear Information System (INIS)

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L-1 in the hot spring water and 17.2-190.9 Bq m-3 in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10-4 to 5.0x10-3. Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalationtheir exposure of radon through inhalation

292

Indoor radon levels in selected hot spring hotels in Guangdong, China.  

Science.gov (United States)

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L(-1) in the hot spring water and 17.2-190.9 Bq m(-3) in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10(-4) to 5.0x10(-3). Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalation. PMID:15740758

Song, Gang; Zhang, Boyou; Wang, Xinming; Gong, Jingping; Chan, Daniel; Bernett, John; Lee, S C

2005-03-01

293

Drug assessment: UK style.  

Science.gov (United States)

Before medicines can be marketed in the UK, they are subject to a system of licensing and the granting of a marketing authorisation that describes the conditions and patient groups for which the medicinal product can be used within the terms of its licence.(1) The licensing process involves an assessment of data relating to the efficacy, safety and quality of the product. However, the marketing authorisation does not determine whether, or how, it will be used in clinical practice. In the UK, the National Institute for Health and Care Excellence (NICE), the Scottish Medicines Consortium (SMC) and the All Wales Medicines Strategy Group (AWMSG) publish recommendations on the use of medicines for health services in the United Kingdom. In this article we review their remit, work processes and the status of guidance published in England, Scotland, Wales and Northern Ireland. PMID:24336496

2013-12-01

294

Energy UK 1986  

International Nuclear Information System (INIS)

The economic, financial and political uncertainties surrounding energy mean that it is difficult to find a coherent statement of energy policy within government in the UK. This only adds to the uncertainties. This yearbook is intended to provide regular and critical appraisal of government energy policy. More generally, it also looks at how well the energy policymakers (those in the energy supplying business, as well as government) ensure the energy requirements are met in the most economic way whilst taking into account the social and environmental aspects of generating that energy. This issue has 11 articles on a variety of topics from privatising British Gas to the cost of clearing up acid rain. One article, on assessing the risks of nuclear energy, is indexed separately. (UK)

295

Entrepreneurship in the UK  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This paper examines the causes and consequences of changes in the incidence of entrepreneurship in the UK. Self-employment as a proportion of total employment is high by international standards in the United Kingdom, but the share has fluctuated over time. We examine the time series movements in self-employment, which are dominantly driven by financial liberalisation and changes in taxation rules, especially as they relate to the construction sector which is the dominant sector. We document t...

Blanchflower, David G.; Shadforth, Chris

2007-01-01

296

Nuclear accidents. Windscale (UK)  

International Nuclear Information System (INIS)

The accident of the plutonium production reactor no. 1 of Windscale (Cumberland, Irish Sea, UK) took place on October 10, 1957. After a recall of the military context of plutonium production, this article describes the progress of the accident (Wigner energy and graphite annealing). It presents the measures taken to protect the populations and makes a status of the radionuclides released in the atmosphere. It presents also the sanitary studies performed over a long period of observation. (J.S.)

297

Early Bird Visions and Telchnology for Space Hotel  

Science.gov (United States)

The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future space station. The designs used technologies which are currently in a development phase (e.g. tether technology, inflatable habitats). But the during the design process requirements for the development of technologies have been defined as well (e.g. multifunctional surfaces, smart materials etc.). This paper will deal with the concepts basing on the today technologies and the definition of new technologies for future large space stations. www.spacehotel.org

Amekrane, R.; Holze, C.

2002-01-01

298

EARNINGS TARGETS IN SPANISH HOTEL INDUSTRY: AN APPROXIMATION  

Directory of Open Access Journals (Sweden)

Full Text Available In this paper, two earnings targets -avoiding losses and earnings decreases- are analyzed in Spanish hotel industry. The methodology used as a proxy to earnings targets is frequency histograms. Particularly, the existence of a “kink” in the distribution of reported earnings around zero is examined. The access to financial resources to start or to consolidate expansion policies is an important issue to the companies belonging to our sample. This specific scenario allows us to study how to reach earnings benchmarks under debt covenant hypothesis. Likewise, Spanish tourism sector is characterised by small firms and most of them are governed by families. We explore the relationship between earnings benchmarks and this particular ownership structure. Finally, we examine the presence of auditors (and Big4 auditors as an earnings quality tool.

Laura Parte Esteban

2011-12-01

299

Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Most of the literature on organizational citizenship behavior (OCB was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self- ratings (non manager employees resulted in six dimensions, named as altruism, courtesy,  conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences.

Shaiful Annuar Khalid

2009-05-01

300

1850s & 1860s Hotel and Restaurant Menus  

Science.gov (United States)

The University of Houston has increased its digital offerings in recent years to allow visitors to make their way through everything from home retail pamphlets from the 1920s to copper plate engravings from Theodor de Bry's "Grandes Voyages." This particular collection offers users access to 80 different menus from the 1850s and 1860s. The menus are taken from establishments that were located all over the country, such as the American Hotel in Buffalo and the Allyn House in Hartford. It's quite a revelation to learn that on March 5, 1859, the patrons at the Allyn House would have had access to over 35 menu options, including oyster fritters and halibut. Culinary historians and gastronomy types will have a field day with these menus, which might inspire a rather elaborate repast.

2012-01-01

 
 
 
 
301

Research model of the environmental management in hotel firms  

Directory of Open Access Journals (Sweden)

Full Text Available The current work aims to develop a instrument to measure the impact of firms’ environmental protection activities on their economic performance. This tool is specifically designed for the tourism sector, which is rarely analysed from this perspective despite its considerable relevance due to its strong interaction with the environment. The work empirically tests the model on a sample of hotels in Canary Islands (Spain. It uses structural equation modelling to analyse the information. The findings show that the proposed model fits the underlying reality well, and its constituent components satisfy validity and reliability criteria. Thus, they make an important contribution to knowledge about the determinants and implications of sustainability in tourism-sector firms.

Yaiza Armas Cruz

2010-10-01

302

HOTEL MANAGERS' BEHAVIOUR TOWARDS CHANGE UNCERTAINTY IN GREECE  

Directory of Open Access Journals (Sweden)

Full Text Available Organizational change is an intrinsic attribute of nature that provokes emotional and psychological effects. However, today there is a rising concern about the pace, frequency and content of change. Consequently, employees’ tolerance-of-ambiguity rises as a critical competitive advantage that facilitates organizations to react quickly and change successfully. The paper examines managers’ emotional and cognitive attitudes in the workplace and their influence in tolerance of change ambiguity. The research sample consists of 180 Greek hotel managers. The results of the principal components analysis indicate that three factors characterize managers’ emotions, namely pleasure, arousal and dominance; and two their involvement respectively, namely importance and interest. Further, regression results illustrate the influence of dominance, importance, job satisfaction and organizational commitment in managers’ tolerance-of-ambiguity. Concluding, the paper suggests certain policies for increasing managers’ tolerance-of-ambiguity and thus, their performance during change.

Kleanthis Katsaros

2012-11-01

303

BUSINESS DECISION MAKING ON FINANCING OPERATING ACTIVITIES IN HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available Outputs of management process related to decision making and the implementation of decisions of the business. Business decision-making, in the widest sense of the time aspect, it can be seen from the operational and strategic character. In this paper, the focus is on analyzing leverage and rate of return the operational decision-making in the hotel as a function of current financing activities. Operational decision-making, must be aligned with strategic, so that all segments of the operational decision-making found appropriate and meaningful implementation. Decisions in practice, in most cases, can not be considered independently, because each of them implies the use of properties, human, financial, information technology and other related capabilities.

Filip Djokovic

2013-07-01

304

Territorial expansion of hotel chains in countries of South-eastern Europe  

Directory of Open Access Journals (Sweden)

Full Text Available The paper discusses the market of Serbia and neighboring nine countries: Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, Romania, Bulgaria and Greece. The aim is to present a comparison with the number of hotel chains, brands and facilities in the surveyed countries in South-eastern Europe. While Serbia, Slovenia, Macedonia and Romania almost exclusively attractive as the continental areas, countries such as Greece, Croatia, Bulgaria and Montenegro are popular mass bathing tourism destinations. This fact directly indicates the types of international hotel facilities (in first case there are city and conference types and in the other case there are resorts. The results show that a total of 21 international hotel chains are operating in the observed region, with the dominance of the markets of Bulgaria, Greece and Romania. Among them, Bulgaria has the largest number of individual hotel chains (11 chains, but Greece prevails when it comes to international hotel brands (19 brands and individual objects (71 facilities. On the other side, the Serbian market has relatively modest offer with a total of seven hotel chains and eight brands, while the number of individual objects are significantly lower of the region maximum (only 13 objects. Based on the above, the observed countries are relatively new and potentially important macro market for future investments in hotel facilities. [Projekat Ministarstva nauke Republike Srbije, br. 47007

Petrovi? Marko D.

2013-01-01

305

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

Energy Technology Data Exchange (ETDEWEB)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO{sub 2} emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies. (author)

Xuchao, Wu [Environmentally Sustainable Design Division, Arup (Singapore); Priyadarsini, Rajagopalan [School of Architecture and Building, Deakin University, Geelong (Australia); Siew Eang, Lee [Energy Sustainability Unit, Department of Building, National University of Singapore (Singapore)

2010-08-15

306

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

Energy Technology Data Exchange (ETDEWEB)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO{sub 2} emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

Wu Xuchao [Environmentally Sustainable Design Division, Arup (Singapore); Priyadarsini, Rajagopalan, E-mail: priya@deakin.edu.a [School of Architecture and Building, Deakin University, Geelong (Australia); Eang, Lee Siew [Energy Sustainability Unit, Department of Building, National University of Singapore (Singapore)

2010-08-15

307

How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran  

Directory of Open Access Journals (Sweden)

Full Text Available This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.

Alireza Tafreshi Motlagh

2013-01-01

308

Corporate Social Responsibility (CSR and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards  

Directory of Open Access Journals (Sweden)

Full Text Available The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. The findings reveal that CSR is a blurry subject and there is a lack of an overall accepted definition and guidelines. The reporting of CSR activities by the Asian luxury hotels includes various overall activities, many of which are normal business practices. Many of these hotel groups are adopting international standards and most of them underline the importance of the environment and society. The study concludes that the motivation for CSR is oriented towards sustaining the basis for their operations. The outcome of the research suggests that further studies should analyze different hotel segments, such as local hotels or small-medium size hotels, in one particular country or comparing between various countries.

Vimolboon Cherapanukorn

2014-03-01

309

Technical and Economic Assessment of Seawater Air Conditioning in Hotels  

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Full Text Available Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels located near the sea, having a cooling load of around 1000 tons A/C which is equivalent to 3.5 GW. Three cooling system options were chosen for study namely the Vapor compression chiller system (Option 1, Direct Seawater Air Conditioning (Option 2 and Seawater Air Conditioning using Chiller (Option 3. The conventional vapor compression system was used as a baseline to compare the other options that use cold seawater. The direct cold seawater air conditioning system consisted of a large seawater pipeline and pump to deliver cold seawater to a large heat exchanger that transfers heat directly with the building’s chilled water system. The third option was similar to the second one; however, it consisted of a reversible chiller to further cool the fresh water. The technical assessment of the three options consisted of the power consumption of each system to meet the hotel cooling load. Power consumption was found to be 3500 kW, 470 kW and 1870 kW for the three options respectively. The carbon dioxide gas emissions that would be avoided were found to be 13 ton and 7 ton per day by implementing option 2 and 3 respectively compared to option 1. The economic assessment showed that option 2 had a payback period of 6.5 years while the investments costs on option 3 would be recovered in 4 years

Dinesh Surroop

2013-12-01

310

Centro de Conferencias, Hotel y Mezquita Riyadh - Arabia Saudita  

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Full Text Available The complex, designed and built for the Finance Ministry of the Kingdom of Saudi Arabia, is located on a 78,000 m2 lot, close to the intersection of highways crossing the Arabian desert, which connect the location directly with the area of public buildings of the city and with the airport as well. The complex situates the Convention Hall, with 23,230 m2 of constructed surface, in the southeast half of the lot; the Hotel, with 14,860 m2 of constructed surface, Is on the other half. Each has independent accesses, as is the case of the Mosque which is located at one end of the lot. Individual dwellings three-storeys high, gardens, parking areas, service roads an auxiliary buildings have been constructed next to the Mosque.

El conjunto, diseñado y construido para el Ministerio de Finanzas del Reino de Arabia Saudita, está situado en una parcela de 78.000 m2, próxima a la intersección de carreteras que cruzan el desierto arábigo y que conectan directamente la parcela con el área de edificios públicos de la ciudad y con el aeropuerto. El complejo sitúa en la mitad sudoeste el Centro de Conferencias, de 23.230 m2 de edificabilidad, y el Hotel, de 14.860 m2 de superficie construida, en la otra mitad; cada uno de ellos con accesos independientes, al igual que la Mezquita emplazada en un extremo de la parcela. Junto a ésta se han construido viviendas unifamiliares de tres plantas, así como jardines, aparcamientos, carreteras de servicio y locales auxiliares.

Dannatt, Trevor

1980-11-01

311

EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT  

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Full Text Available A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals, minimising energy consumption and ecosystem conservation (measured from the proportion of natural vegetation. Data were collected from interviews, document checkings and distributing questionaires. Results of the study showed that in average water consumption of hotels in Bali was 115 litres / guest night. It was considered low, less than the benchmark of Green Globe/Earthcheck which was 1,300 litres / guest night. The average of energy consumption was 0.322 MJ per guest night, which was still much below the baseline levels / standard of 340 MJ / guest night. In average garbage/waste produced by hotels was 0.0309 litre/guest night. This was also much below the baseline of 6 litres / guest night. The use of biodegradable cleaning chemicals in the hotel was averaged 35% which should be a minimum of 50%. There were 22% only of hotels which used cleaning chemicals that were biodegradable over 50% (over the standard. In average the proportion of natural vegetation in a hotel was 29%. There were 43% of sampled hotels of which their natural vegetation was over the baseline of 33%. Thus, hotels in Bali should improved their performance in looking after the environment, especially dealing with cleaning chemicals and ecosystem conservation. In this regards, they should increase the proportion of the use of biodegradable cleaning chemicals and increase the proportion of land kept with their natural vegetation.

I.N. Artawan

2010-02-01

312

THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA  

Directory of Open Access Journals (Sweden)

Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

Fransisca Andreani

2012-01-01

313

Factors Influencing e-Business Adoption in the Greek Hotel Sector  

Science.gov (United States)

The purpose of this research is to identify the impact of business process improvement in the area of e-marketing in the hotel industry. The research identifies the barriers which block organizational change effort. A sample of thirty hotels in the city of Athens was used.This paper presents a SWOT analysis of the hotel sector, identifying the strengths, weaknesses, opportunities and threats that firms faced in the process of change. The results show that the majority of firms use, to a small extent, the e-marketing concept to improve their communication strategy and reach market segments.

Samanta, Ir.; Kyriazopoulos, P.

314

PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X  

Directory of Open Access Journals (Sweden)

Full Text Available This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder in hotel X such as: customer, employee, supplier, owner and investor, and regulator and community. From the performance measurement system design are obtained 36 types Key Performance Indicator (KPI such as: 6 KPI of customer, 9 KPI of staff manajerial, 9 KPI of staff operational, 4 KPI of supplier, 3 KPI of investor, and 5 KPI of regulator & community. Result of implementation performance measurement system with scoring system indicates that the amount of scor current performance indicator is 50,75%. Result of measurement can be based management act evaluation and choice planning improvement organization and all Stakeholder requirements must be request. Abstract in Bahasa Indonesia : Artikel ini menguraikan hasil penelitian perancangan sistem pengukuran kinerja pada sebuah perusahaan dalam bisnis hotel dengan model Performance Prism. Selama ini, sistem pengukuran kinerja di Hotel X belum merepresentasikan kinerja organisasi secara komprehensif dan integratif. Oleh karena itu, perlu dilakukan perancangan kembali sistem pengukuran kinerjanya. Dari kondisi objektif hotel X, model yang tepat digunakan adalah model Performance Prism dibanding model lain. Hasil rancangan menunjukkan bahwa stakeholder hotel X meliputi: konsumen, tenaga kerja, supplier, pemilik/investor, serta pemerintah dan masyarakat sekitar lingkungan hotel. Sistem pengukuran kinerja memuat 36 KPI yang meliputi 6 KPI konsumen, 9 KPI staff manajerial, 9 KPI staff operasional, 4 KPI supplier, 3 KPI pemilik/investor, serta 5 KPI pemerintah dan masyarakat di sekitar lingkungan hotel. Dari hasil implementasi sistem pengukuran kinerja dengan proses scoring system menggunakan metode OMAX menunjukkan nilai current performance indicator yang telah dicapai oleh hotel X adalah sebesar 50,75%. Hasil pengukuran menjadi landasan pihak manajemen mengevaluasi dan menentukan rencana kerja perbaikan sehingga harapan dari semua stakeholder dapat terpenuhi Kata kunci: Pengukuran Kinerja, Performance Prism, Hotel.

Iwan Vanany

2004-01-01

315

An Assessment of Lodgers’ Value Perception of Hotel Facilities and Services  

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Full Text Available This paper aims at investigating attributes that affect hotel room pricing based on customers’ perception. A related objective is to create a model of these perceptions which will serve as a framework for would-be investors and managers. The paper also examines previous literature on the issue of lodgers’ perception of hotel attributes and pricing techniques. A hedonic model was developed which included the identified significant attributes. The findings show that regular power and water supply, closeness to the city centre and good room service are some of the attributes that lodgers find most important in a hotel accommodation.

Austin c. Otegbulu

2011-08-01

316

Ecological Promises and Execution in hotel chains. Case: Restel Cumulus and Scandic  

Digital Repository Infrastructure Vision for European Research (DRIVER)

During the last decade the terms ‘eco’ and ‘green’ have created a trend in the tourism indus-try. This research focuses on two hotel chains that operate in Finland. One of the target chains is Finnish Restel Cumulus hotels and the other chain is originally Swedish, Scandic. This research studies the basic facts and the eco promises of these two hotel chains and the terms that this topic includes, for example sustainability, eco-label, ecological and eco-tourism. This research aims to...

Ja?rvenpa?a?, Mona

2012-01-01

317

Deep geothermal in the UK  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The UK does not have the geothermal resources that are found in volcanic regions. This, coupled with the abundance of offshore gas from the 1980s led to very little exploitation, or interest in UK geothermal. However, times have changed and there is now an increasing requirement to utilise these renewable energy resources. Temperature increases with depth and even in the UK these can reach levels suitable for power generation and as a direct source of renewable heat.

Busby, Jon

2013-01-01

318

UK retail marketing survey 94  

International Nuclear Information System (INIS)

This document draws together data on the United Kingdom (UK) petroleum market up to the end of 1993. Lists include suppliers of petrol to the UK market listed by brand name, a regional breakdown of petrol and derv outlets, UK outlets which retail derv. Average retail prices for motor spirit and derv per litre are given as are sites fitted with Vapour Recovery equipment. Other tables shown indicate various companies' share of the market in terms of the percentage of petrol sites, including supermarkets. The volumes of motor spirit and derv delivered to retail and commercial customers between 1984 and 1993 is also given. (UK)

319

Fair prices for oil are scarcity prices: Ricardo, Marx, Hotelling; Faire Preise fuer Oel sind Knappheitspreise: Ricardo, Marx, Hotelling  

Energy Technology Data Exchange (ETDEWEB)

In the twentieth century, oil was the most strategic good world-wide. Due to a forced industrialization in countries with a high population degree, he markets for oil and other fossil energies began to normalize. The most important global challenge, the climate protection, was neglected. The author of the contribution under consideration reports on the development of an extensive theory concerning the oil price (Ricardo-Marx-Hotelling theory). This theory is necessary in order to find an explanation for the long-term abrupt transitions of oil prices and the conflicts of oil distribution. Furthermore, the author describes a cooperative model as a lever for a change into the era of renewable energy.

Massarrat, M. [Osnabrueck Univ. (Germany). Politikwissenschaft

2007-07-01

320

Building a Resilient UK Energy System - UK Energy Research Centre  

Apr 14, 2011 ... located in and associated with the UK which enable energy services to be \\delivered to .... compatible with previous events caused by major accidents rather \\than politically ...... Oil and gas stocks and crisis response mechanisms ...... http://\\uk.reuters.com/article/idUKL3058280220070830?sp=true, visited 7 ...

 
 
 
 
321

29 CFR 779.383 - “Hotel” and “motel” exemptions under section 13(b)(8).  

Science.gov (United States)

...guests, news stands, hobby shops, the renting out of their public rooms for meetings, lectures, dances, trade exhibits and weddings. The exception provided for “hotels” and “motels” in section 13(b)(8) will not be defeated simply because a...

2010-07-01

322

THE OWNERSHIP STRUCTURE AS A CORPORATE GOVERNANCE MECHANISM IN SERBIAN HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available This article analyses the development in Serbien tourism sector during the last decade. The article is focused on the ownership structure and company performance in the light of corporate governance theory and the actuel privatisation process. Previous research has proven that Serbien state is a poor and pasive owner,whereas private owners and amployees are more active and more interested in their company’s economic performance. This article shows that the transition to private ownership in the Serbian hotels sector has not been finished. Consequently, state-owned and investment funds remain important owners of Serbien hotels. The financial performance of hotel companies is below average in the economy and can be correlated with the current ownership structure. Since the current ownership structure has a negative impact on the hotel sector competitiveness, an ownership change is needed to boost the sector’s competitivensess and the competitivensess of Serbia as tourist destination.

Pero Petrovic

2010-06-01

323

KEPUASAN DAN LOYALITAS KONSUMEN KORPORAT UNTUK ACARA MICE TERHADAP KUALITAS PELAYANAN HOTEL HSTH  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and Hotel businesses are moving forward, espesially for MICE event. The objectives of this research were to analyze the factors of corporate customer satisfaction and loyalty on MICE event at hotel HSTH, the difference of satisfaction and loyalty beetwen governmental and non-governmental institutions, and to form the strategies of Hotel HSTH. It was conducted by using Structural Equation Modelling (SEM, Importance Performance Analysis (IPA, Customer Satisfaction Index (CSI and Custommer Loyalty Index (CLI. Based on the five dimension of Parasuraman, the most important factor was tangible dimension. The recommendations were: to upgrade all atribute espesially from tangible dimension and other atribute; to increase the knowledge of the hotel staff; and to monitor program and supervisory of the working quality.

Agus Prihanto

2013-01-01

324

The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan  

Directory of Open Access Journals (Sweden)

Full Text Available Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results of the study show a relationship between the said variables. The other variables as like relation of employee with boss, performance appraisal, the situation and place of working, group work, and coordination have a strong correlation with three variables of employees’ loyalty. The study will give the hotel industry a great help in lowering the cost and give much output as like increase in profit and then it will gives a higher satisfaction to the workers and their loyalty in hotel industry

Rai Imtiaz Hussain

2012-12-01

325

Tourist Preferences and Cost Efficiency of International Tourist Hotels in Taiwan  

Directory of Open Access Journals (Sweden)

Full Text Available This paper analyzes the effects of tourist nationality sources on international tourist hotels’ (ITHs cost efficiency in Taiwan and the factors affecting a tourist’s choice of a hotel. The data envelopment analysis (DEA approach is used to compute cost efficiency scores of 61 ITHs in Taiwan during 1998-2007. The number of Asian, North American, Japanese, and local tourists has significantly positive effects on cost efficiency, but the number of overseas Chinese has a negative effect on cost efficiency. The number of tourists of other nationalities has no influence on cost efficiency. Generally, most tourists in Taiwan prefer a larger, older, and closer-to-airport hotel. This study also finds that the chain system, the number of scenic spots surrounding hotels, and the ratio of individual tourists all significantly improve the cost efficiency of ITHs in Taiwan.

Hwai-Shuh Shieh

2014-05-01

326

Service quality model use as one of modern hotel marketing activity  

Directory of Open Access Journals (Sweden)

Full Text Available The article concludes that hotel business in modern context should focus on quality management system (quality control system implementation as a marketing activity, demanding special attention.

Elana A. Yazuchba

2011-05-01

327

ASPECTS REGARDING THE CONSUMER BUYER BEHAVIOUR FOR BUDGET HOTELS IN IRELAND  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims to asses the behaviour of budget hotel consumers as well as to determine what characteristics and facilities are most important in making this high involvement purchase. The purpose of the conducted study is to evaluate the decision making process and its implications; all five stages in the decision making model (problem recognition, information search, evaluation of alternatives, purchase choice, and evaluation of outcome are equally important in finding out what consumer want and how they behave in this situation. The research revealed that majority of budget hotel customers are business travellers. The attributes to be most important to customers of budget hotels are price, cleanliness, and convenience of location that are to be focused by the hotels in their future decisions.

Ioana Cristina COLBU

2008-01-01

328

British Society of Neuroradiologists, annual meeting, Hilton National Hotel, Stansted Airport, Essex, UK, 8-9 October 1993. Abstracts  

International Nuclear Information System (INIS)

Eighteen abstracts of scientific papers are presented which were read at the Annual Meeting of the British Society of Neuroradiologists, held in Essex from 8-9 October 1993, dealing with the diagnostic evaluation of a variety of brain diseases. (orig.)

329

Aspiring to the UK way.  

Science.gov (United States)

Andrea Weskamm, senior consultant for the German Nurses Association (DBfK), believes nursing in Germany has much to learn from the UK and that every nurse starting a career in Germany should spend some time in the UK gaining practical experience. PMID:25294489

Kendall-Raynor, Petra

2014-10-01

330

DESING OF A SMALL BUILDING: RENOVATION OF “WINE COTTAGE” IN A SMALLER “LANDSCAPE HOTEL”  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The first part of diploma work deals with causes for degradation of traditional architecture of Haloze and provides solution trough tourism. The second part of the diploma work scopes concept of so-called Landscape Hotel. Landscape Hotel consists of two existing wine cottages and one newly designed wine cottage. They will be renovated and arranged for touristic activities. Selections of furniture is based on design of furniture that is reminiscent of life, when there was no running w...

Bratus?a, Mateja

2012-01-01

331

Influence Of Augmented Products To Guest Satisfaction Of Madani Hotel Medan  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Summary of problems in this study Is Augmented Products consist of : Parking, Food & Beverages , Free Breakfast , Coffee Shop, and WIFI Internet Access influence on the guest satisfaction staying at Madani Hotel Medan ? The purpose of this study was to find out and analyze the extent of the Augmented Products on guest satisfaction staying at Madani Hotel Medan . The hypothesis of this study is Additional Products ( Augmented Product) consist of : Parking, Food & Beverage , F...

Lubis, Suhendri Ersyad

2014-01-01

332

Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Service quality has been an important subject of research involving food and beverage (F&B) departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effective...

Nimer Abukhalifeh, Ala A.; Ahmad Puad Mat Som

2012-01-01

333

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT Inna Dharma Deli Hotel Medan  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The research aims to identify and analize the influence of service quality consisting of physical tangible, reliability, responsiveness, assurance, and empathy on service quality to customer satisfaction at Inna Dharma Deli Hotel Medan. The research is explanation method is studies, description, expression and observatif the relationship between variable. The population in the research is an customer Inna Dharma Deli Hotel Medan totaling 174.467 customers. The sample in t...

Simanjuntak, Natalia Christiani

2014-01-01

334

DEMAND FLUCTUATION IN OFF SEASON : Case Study of Summit Hotel, Lalitpur, Nepal  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Seasonality is known as one of the most typical features of the tourism industry, affecting positively or negatively on tourism including the hotel industry. Seasonality demands have been a major problem for the hotel industry and have had a negative impact, such as, difficulties in gaining access to capital, low returns on investment and the inefficient use of resources. The phenomenon of seasonality imposes greater risks for tourism. This thesis concerned with a case study of a three st...

Maharjan, Anju

2012-01-01

335

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective  

Directory of Open Access Journals (Sweden)

Full Text Available A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their general managers, staff and customers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari’s formula was adopted to determine the appropriate sample size while descriptive statistics and balanced score card were used for data analysis. It was found that use of facilities management as a strategic management instrument is at low ebb (36%, the same is true of level of commitment to business development (46%, use of information and communication technology (39% and support services outsourcing (46%. The use of balanced score card principle shows that the four variables all less than 50% may be balanced but in a negative sense suggesting non-responsiveness to the use of strategic management practices. This discovery also affirms that receptivity to FM is at low-ebb in the hotel sector of Nigeria’s economy and a pointer to ignorance of FM as instrument of strategic change. The study recommended that International Facilities Management Association (Nigeria Group, hotel organizations and Governments at all levels in Nigeria should be conscious of this development and put in place strategic actions to educate the gentries on the efficacy of FM in running hotel businesses. The hotel managements are also encouraged to be responsive to new ways of doing things especially when such a method would have a tremendous impact on the performance of the hotels.

Olufemi Daniel Durodola

2012-02-01

336

Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for dete...

Santoso Wibowo

2013-01-01

337

Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

2013-01-01

338

EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT  

Digital Repository Infrastructure Vision for European Research (DRIVER)

A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals), minimising energy consumption and ecosystem conservation (measured from the proportion...

Artawan, I. N.; Simpen, I. N.; Widana, I. N.; Raka Dalem, A. A. G.

2010-01-01

339

Corporate Social Responsibility (CSR) and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR) but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. Th...

Vimolboon Cherapanukorn; Kirsten Focken

2014-01-01

340

INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS  

Digital Repository Infrastructure Vision for European Research (DRIVER)

In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
Key words: Service marketing, Internet, Vizergy, Hospital...

Abhishek Kumar Das

2008-01-01

 
 
 
 
341

Creating marketing strategies for wedding business unit of Amari Atrium Hotel  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Abstract Date: May 29, 2008 Course: Master Thesis (EFO 705) Authors: Apiwat Suvagondha 790819 Pattamaporn Soparat 840216 Tutor: Tobias Eltebrandt Title: Creating marketing strategies for wedding business unit of Amari Atrium Hotel Problem: What should be marketing strategies for wedding business unit of Amari Atrium Hotel? Purpose: The aim of our thesis is to analyze the wedding market in Bangkok together with consumer purchasing behavior of Thai’s couple regarding to wedding ceremony in or...

Suvagondha, Apiwat; Soparat, Pattamaporn

2008-01-01

342

Women in the Hotel Industry: What’s missing from this Picture?  

Digital Repository Infrastructure Vision for European Research (DRIVER)

The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

Mousa Masadeh

2013-01-01

343

Yield Management in the French hotel business: An assessment of the importance of the human factor  

Directory of Open Access Journals (Sweden)

Full Text Available Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

Noureddine Selmi

2011-03-01

344

Dr Paula Chadwick - Research Councils UK  

There are also economic impact opportunities for UK businesses through bidding \\... the CTA UK project members will be hosting meetings for UK businesses to ... \\is a fantastic opportunity to build their communication skills,” says Dr Chadwick.

345

Research Organisation Contact List - Research Councils UK  

Gray Cancer Institute, awards@oncology.ox.ac.uk. Guildhall School of ... \\Liverpool School of Tropical Medicine, Helen, McCormack, lstmro@lstmed.ac.uk. \\London ... Marine Biological Association, Professor, David, Sims, dws@mbs.ac.\\uk.

346

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? / Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte d [...] ebe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores. Abstract in english In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, [...] thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente, Sales Melo; Maria de Lourdes, de Azevedo Barbosa; Salomão, Alencar de Farias; Sonia, Rebouças da Silva Melo; Elielson, Oliveira Damascena.

1159-11-01

347

Análise da gestão ambiental nos hotéis portugueses / An analysis of environmental management of Portuguese hotels / Análisis de la gestión ambiental en los hoteles portugueses  

Scientific Electronic Library Online (English)

Full Text Available SciELO Portugal | Language: Portuguese Abstract in portuguese As ameaças ambientais ao futuro da Humanidade constituem uma das maiores preocupações da sociedade moderna. Apesar de esta preocupação encorajar as empresas a adotar práticas de gestão ambiental, a pesquisa realizada sobre a resposta da indústria hoteleira em Portugal a este desafio é escassa. Este [...] estudo analisa as práticas de gestão ambiental adotadas pelos hotéis portugueses. Para alcançar este objetivo foram inquiridos, em 2010, os diretores dos hotéis localizados em Portugal continental. Os resultados sugerem que a maioria dos hotéis implementa medidas de gestão ambiental, mas apenas cerca de 40% adota uma política de gestão ambiental formal. A energia, a água e a gestão de resíduos são as principais áreas de intervenção. As implicações dos resultados são discutidas e tecem-se recomendações sobre futuros trabalhos de investigação que permitam aprofundar o conhecimento da adoção de práticas ambientalmente responsáveis por parte dos hotéis. Abstract in spanish Las amenazas ambientales para el futuro de la humanidad es una de las principales preocupaciones de la sociedad moderna. A pesar de esta preocupación animar a las empresas a adoptar prácticas de gestión ambiental, la investigación llevada a cabo sobre la respuesta de la industria hotelera en Portuga [...] l a este reto es escasa. Este estudio analiza las prácticas de gestión ambiental adoptadas por los establecimientos hoteleros portugueses. Para lograr este objetivo fueron encuestados en 2010, los directores de los hoteles ubicados en Portugal continental. Los resultados sugieren que la mayoría de los hoteles implementa medidas de gestión medioambiental, pero sólo un 40% ha adoptado una política de gestión ambiental formal. La energía, el agua y la gestión de residuos son las principales áreas de intervención. Las implicaciones de los resultados se discuten y se tejen en recomendaciones sobre futuros trabajos de investigación que permitan profundizar el desarrollo del conocimiento de la adopción de prácticas ambientalmente responsables por los hoteles. Abstract in english Environmental threats to the future of Humanity constitute a main concern of the modern society. Notwithstanding this concern to encourage companies to adopt environmental management practices, little research has focused on Portuguese hotel industry's response to this challenge. This paper analyses [...] the environmental practices implemented by Portuguese hotels. In order to achieve this objective, in 2010, a questionnaire was e-mailed to managers of all Portuguese mainland hotels. The results suggest that most hotels implement environmental management practices, but only about 40% adopts a written environmental policy. Energy, water and solid waste management are the main areas of intervention. Implications of the findings and recommendations to further investigate environmental management practices in the hotel industry are discussed.

Natalina, Sousa; Celeste, Eusébio.

2013-06-01

348

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? / Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte d [...] ebe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores. Abstract in english In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, [...] thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente, Sales Melo; Maria de Lourdes, de Azevedo Barbosa; Salomão, Alencar de Farias; Sonia, Rebouças da Silva Melo; Elielson, Oliveira Damascena.

349

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Directory of Open Access Journals (Sweden)

Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte debe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores.In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente Sales Melo

2012-10-01

350

Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong  

International Nuclear Information System (INIS)

This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m2/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

351

Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung  

Directory of Open Access Journals (Sweden)

Full Text Available In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because they will be the main visitors to thehotel. Survey was conducted and the findings reveal that the guests’ perception about theoverall inside and outside room is really good. They agreed that Padma Hotel Bandung hasprovided better facilities compared to Malya Hotel. Some facilities have been identified toinfluence customers’ perception about the overall perception about new facilities. Related tothe increased price, the answer quite varies. The repeat guests stated their doubt about thefairness of the price. Even though, they wanted to come back due to emotional benefitscustomers can get from the new Padma Hotel.

Reza Ashari Nasution

2010-12-01

352

UK privatisation: Pt. 2  

International Nuclear Information System (INIS)

When the privatisation of the British electricity supply industry was first suggested little thought was given to the most appropriate structure for the industry in Scotland. The sell-off in England and Wales have repercussions in Scotland. The decision not to privatise the nuclear power sector in England and Wales led to the decision to create a state-owned company, Scottish Nuclear Ltd to own and operate the nuclear power stations, Hunterston B and Torness (both Advanced Gas Cooled Reactors), leaving the other power stations to Scottish Power and Hydroelectric who would also own and operate the grid and distribution network. The problems arise from the cost of generating electricity from nuclear power which has proved more expensive than from fossil fuels. Two options are discussed, first to create a unified fossil fuel levy to cover the whole of Great Britain or, second, to export most of the output of Hunterston and Torness to England and Wales. (UK)

353

newsletter 72 - UK Energy Research Centre  

Stanford University, Department of Civil and Environmental Engineering ... \\science and practice for the planning, design, construction and operations of the \\built environment. ... 27 – 28 January 2009, Radisson BLU Royal Hotel, Brussels.

354

John Barrett - UK Energy Research Centre  

CO. 2e (kt). Netherlands. Turkey. Spain. France. Canada. Italy. United Kingdom. \\Germany. Japan ... e Business. S praw ling Subtopia. Original S ... Culture. \\Restaurants & Hotels. Clothing &. Footwear. Houshold. Equipment. Services. \\Holidays.

355

UK Transport Carbon Model | UK Energy Research Centre  

Mar 26, 2010 ... The UK Transport Carbon Model: an integrated life cycle approach to explore low \\carbon futures ... effects on transport demand, vehicle stock evolution and life \\cycle greenhouse gas emissions ... Technology and Assessment.

356

UKERC releases report on UK smart grid capabilities | UK Energy ...  

Oct 11, 2011 ... ... Board as a useful information guide for UK smart grid stakeholders. ... USA, \\China and Japan, the market for smart grid suppliers is worldwide. ... KTN) is to \\create an integrated and dynamic network of business, technology, ...

357

RCUK commits £14 million to UK Energy Research Centre | UK ...  

May 29, 2014 ... The social sciences have much to contribute to building a strong ... Council (\\NERC), and the Science and Technology Facilities Council (STFC). ... This \\research forms the basis for future economic development in the UK and ...

358

0805CanadaUK | UK Energy Research Centre  

Managing residential electricity demand: Learning from experience in the UK and \\... for energy efficiency, renewable energy, fuel poverty and social action plans. ... \\He was responsible for the Trust's work on public policy issues, business ...

359

Funding for research in the UK - Research Councils UK  

Pathways to Impact · Impact Policies · Working with the Technology Strategy \\Board · The RCUK ... Data show an increasing inward flow of R&D investment \\from foreign ... Via the Research Councils, the UK is closely involvedin the \\European ...

360

Political uncertainties risk derailing UK's low-carbon ambitions | UK ...  

Apr 30, 2014 ... Political uncertainties risk derailing UK's low-carbon ambitions ... impact of the \\2008 financial crisis and heightened concerns about energy security ... “\\Policymakers are right to be sensitive to the financial pressures facing the ...

 
 
 
 
361

Integrasi Aplikasi Metode Quality Function Deployment (QFD) dengan Blue Ocean Strategy (BOS) untuk Meningkatkan Mutu Pelayanan Hotel, Studi Kasus: Hotel Grand Angkasa Internasional Medan  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Keluhan yang dirasakan pelanggan dari pelayanan Hotel Grand Angkasa Internasional di Medan membuat pelanggan menjadi kurang puas terhadap pelayanan yang diberikan. Keluhan tersebut antara lain: lambatnya respon karyawan didalam melayani permintaan pelanggan, kurangnya inovasi menu makanan yang disediakan, air conditioner yang kurang dingin, air panas yang tidak berfungsi maksimal, dan kualitas air yang kurang jernih. Inovasi nilai digunakan dengan tujuan untuk meningkatkan kualitas pelayanan...

Herda, Dara Muthia

2013-01-01

362

Entre palabras y deseos: Análisis de contenido de la publicidad de los hoteles / Between Words and Wishes: Content Analysis of Hotel Advertising  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish El presente trabajo pretende investigar la publicidad de los hoteles utilizando métodos cualitativos de abordaje; y entender por qué el conjunto de símbolos (palabras) presentes en esas publicidades, al ser decodificados, presentan similitudes en lo que respecta a los mensajes directos y subliminale [...] s. Se aplicó la técnica de análisis de contenido sobre los anuncios publicitarios de 40 establecimientos hoteleros. El análisis de los resultados indicó la existencia de un discurso heterogéneo en los textos y significados de las publicidades; y la intención de construir a través de slogans y palabras sueltas, un sentido de positividad en relación al lugar (ciudad y establecimiento), generando deseos individuales, potenciando demandas y alimentando el sistema capitalista a través del disfrute de los viajes por placer. Abstract in english The present paper investigates hotel advertising using qualitative methods to figure out why they use symbols (words) in those publicities with similarities regarding both direct and subliminal messages. The technique of content analysis was applied on the advertising of 40 hotels. The results indic [...] ated: a) the existence of different speeches in texts and meaning of publicities; b) the intention to construct, through slogans and words, a positive view about the city and the hotel), creating wishes and upgrading demands, besides promoting the capitalist system through benefits on tourism trips.

João, Mendes da Rocha Neto; Djalma, Freire Borges; Edna Maria, Furtado.

2010-10-01

363

UK policy: A success story?  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Child poverty is at the heart of the United Kingdom (UK) government’s social policy agenda. Child poverty rose rapidly in the 1980s; the child poverty rate was one of the highest in Europe by 2000. In 1999, the government’s objective was to reduce child poverty by 50% by 2004/2005, which it narrowly failed to meet. In 2005/2006, there was an increase in child poverty. An index of child well-being found that the UK was 21st out of the 25 European Union countries. Overall, the UK came in la...

Bradshaw, Jonathan

2007-01-01

364

Evaluation of Legionella pneumophila contamination in Italian hotel water systems by quantitative real-time PCR and culture methods.  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Aims: This study was designed to define the extent of water contamination by Legionella pneumophila of certain Italian hotels and to compare quantitative real-time PCR with the conventional culture method. Methods and Results: Nineteen Italian hotels of different sizes were investigated. In each hotel three hot water samples (boiler, room showers, recycling) and one cold water sample (inlet) were collected. Physico-chemical parameters were also analysed. Legionella pneumophi...

Carraro, Elisabetta; Bonetta, Sara

2010-01-01

365

Towards effective hospitality management: a proposed methodology aimed at improving the process of strategy implementation within the Irish hotel sector  

Digital Repository Infrastructure Vision for European Research (DRIVER)

This study explores the field of strategic management and in particular, strategy implementation. The central aim of this study is to develop a methodology to both improve and manage the process of strategy implementation within the Irish hotel sector. This study reveals the positive contribution that an integrated strategic management process can make to the effective management of a hotel organisation. This study argues that the management of hotel organisations is similar to the manage...

O Connor, Colin

1997-01-01

366

Impacts of the Quality of Working Life on the Hotel Employees  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this research is to determine whether there exists any difference between the life quality conditions of the employees working in city and resort hotels. Additionally, another purpose is to determine the elements which the employees mostly care about. Quantitative part of the study region, 114 in Ankara, Antalya region, was collected from 115 employees. With the help of SPSS 19 program of data analysis, paired sample t test was applied and the work with respect to quality of life and satisfaction degrees of importance have been identified. In qualitative research an interview form consisting of eight half-structured questions has been prepared. In this research, in accordance with the method of confirming and disconfirming cases sampling which is among the qualitative research methods, in total ten employees were chosen including two administrators working in five star hotel enterprises in Ankara and Antalya, and the sample of the research consisted of these employees. According to their assessments related to the responsibilities and rights of employees, it is seen that in the city hotels the rules and rights are carried out in a particular order, but in resort hotels they are not carried out regularly. Looking at the views of employees about the total life of the employees and its impact on the working life quality, it can be said that the situation is better in the city hotels. At the end of the study, it is seen that in the city hotels working life quality conditions are perceived in a higher level in comparison with those employees working in resort hotels.

Mehmet TUNCER

2013-03-01

367

Hotell Telegraaf = Hotel Telegraaf  

Index Scriptorium Estoniae

Hotelli Telegraaf (Vene 9, Tallinn) sisekujundus, mis pälvis Eesti Sisearhitektide Liidu 2007. a. ajaloolise interjööri preemia. Juurdeehitise arhitekt: Martin Aunin. Sisearhitektid: Külli Salum ja Riina Harik (SAHA IN OÜ). Sisearhitektidest, nende tähtsamad tööd. I ja II korruse plaan, värv. välisvaade, 18 sisevaadet, fotod sisearhitektidest

2008-01-01

368

2012 Submissions - Research Councils UK  

RCUK submission to the Department for Business, Innovation & Skills call for ... \\Commissioners Office consultation on a code of practice on anonymisation ... \\RCUK International RCUK China RCUK India UK Research Office RCUK US ...

369

2010 Submissions - Research Councils UK  

... into UK Deepwater Drilling explores implications of the Gulf of Mexico oil spill. \\... This consultation by the Department for Culture, Media and Sport asks for \\views on ... the needs of business, academia, public services and the wider \\economy.

370

Government funding - Research Councils UK  

Councils are required to report to Parliament on their activities and finances. ... \\Money is not just to deliver public services but is linked to the reform of the public \\... RCUK International RCUK China RCUK India UK Research Office RCUK US ...

371

Delivery Plan - Research Councils UK  

The Delivery Plans are part of a comprehensive Performance Management ... UK \\published the latest Delivery Plan for RCUK Integrated Activities in May 2010. ... \\Details of the financial allocations from the science budget for the CSR2007 ...

372

RCUK China - Research Councils UK  

China is the world's fastest-growing major economy, with growth rates averaging \\... research that tackles global challenges and has an impact beyond our two \\countries. ... UK and China forge new partnerships in environmental research: \\The ...

373

Research Integrity - Research Councils UK  

... help researchers and research organisations to manage their research to the \\highest standards, ... RCUK worked with Universities UK and other stakeholders \\to agree the new national Concordat ... Assurance on Research Integrity & Ethics.

374

ESMInternationalevents | UK Energy Research Centre  

... Gleneagles dialogue when Japan holds the presidency in 2008 as well as in a \\special ... India and UK modelling teams - data and policy cooperation meeting, \\Tata ... ESM staff and models participated in the International Model Comparison\\ ...

375

"UK today" Tallinnas / Tuuli Oder  

Index Scriptorium Estoniae

Vabariikliku inglise keele olümpiaadi raames toimus 9. nov.?2001 Tallinnas viktoriini "UK today" lõppvoor, mille korraldas üleriigiline inglise keele ainenõukogu. Osalesid 22 kooli kaheliikmelised võistkonnad. Viktoriini tulemused koolide lõikes ja küsimused õigete vastustega

Oder, Tuuli

2001-01-01

376

Data Migration - Research Councils UK  

... Funding across the UK · Environmental Policy Statement for Polaris House ... A \\migration exercise has taken place to move existing outcomes data to the new ... \\Queries relating to data migrated from ROS should be referred directly to the ...

377

Healthy Society - Research Councils UK  

Happier, healthier UK: Research on happiness and wellbeing has influenced \\policy innovations such as the New Deal Programme, the Working Families Tax \\Credit Scheme and the European Union's employment ... Efficiency & \\Effectiveness.

378

Has UK energy policy failed  

Energy Technology Data Exchange (ETDEWEB)

The coal crisis of last October focused attention on the UK's energy supplies and led many to criticise the government's energy policy. Are these criticisms justified Was the crisis a massive policy failure An Honorary Fellow at the Science Policy Research Unit at Sussex University and formerly Director of Economics at British Coal, assesses UK energy policy and highlights some of the outstanding issues. 1 tab.

Parker, M.J. (Sussex University, Brighton (United Kingdom). Science Policy Research Unit)

1993-01-01

379

HRD practices in the classified hotels in Orissa: a study of employee perceptions  

Directory of Open Access Journals (Sweden)

Full Text Available In the present paper, an attempt has been made to measure the employees’ perception of some of the human resource development (HRD practices prevailing in the classified hotels in Orissa. Orissa is a state in the eastern India which has been heavily concentrating its developmental efforts at the tourism industry in general and the hotel sector in particular since the early 80’s. However, the results do not substantiate the quantum of efforts for which many reasons have been proposed. A key contention made by critics is that these efforts were lopsided in that they gave undue importance to the marketing function and totally neglected complementary aspects like HRD. Hotel sector has of late realized this as a real lacuna that needs to be corrected immediately. Most classified hotels have been quick to set up active HRD wings to look into vital HRD practices such as manpower planning, training and competency development, performance appraisal, career planning, compensation packages, employee relationship management, and so on. Utmost stress has been given to employee training and development programs as part of their HRD policy by most star hotels. Yet, it has been observed by many that a vast majority of the employees are not found to be serious about the HRD initiatives, especially the various professional training options aimed at them. The present study rejects this observation and reveals that hotel employees do appreciate the fact that there is a positive association between professional training and their chances of promotion. They also understand that their professional training can help promote the organizational effectiveness as well. However, this understanding is proven to be stronger in the case of employees working in the higher star category hotels than those working in the lower star category hotels. But, no significant relationship existed between the level of professional training undergone by an employee and his or her perception about the benefits of professional training. In addition to these findings, the study presents a compendium of expert voices on HRD in tourism and attempts to offer some vital remedial measures for the effective implementation of HRD practices in the hotel sector. The authors present these matters only after providing a rich contextual familiarity about HRD practices in tourism as practiced in Orissa is an added benefit for the discerning readers

Kumar Swain, Sampad

2007-01-01

380

Application of Biometric Security in Agent based Hotel Booking System - Android Environment  

Directory of Open Access Journals (Sweden)

Full Text Available Abstract — The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Booking of hotels is secured by the standard Secure Sockets Layer (SSL to confirm the identity of a website or server, encrypt data during transmission, and ensure the integrity of transmitted data. Even with this in place, hackers have broken the Secure Sockets Layer (SSL by targeting weaknesses in the MD5 algorithm.Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. So taking the weakness in the current agent based system, smart software agents been developed that overcomes the weakness in the previous system In addition to smart agent based system been developed and published elsewhere, we here propose to extend the system with the booking capability that allows the user to book a hotel of choice where the authenticity of the client may be determined securely using biometric security and information transmitted using Secure Sockets Layer (SSL (Server-Gated Cryptography (SGC on the internet which is novel and unique. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

Wayne Lawrence

2012-07-01

 
 
 
 
381

Hotel guest's $14.5 million jury verdict set aside on appeal.  

Science.gov (United States)

A Missouri Court of Appeals judge reversed a $14.5 million judgement against [name removed] Inc., which had been held liable for the beating and sexual assault of a guest in its hotel. The guest, identified as [name removed], had requested an upgrade to a concierge room, to increase her safety, but the hotel did not fill her request. When [name removed] opened her hotel room door the next morning, an assailant attacked, beat and raped her. The assailant escaped hotel security, but was later apprehended. The initial case against [name removed] and the assailant resulted in a $22.5 million judgement for [name removed] Both parties appealed. [Name removed] prevailed in its argument that the initial trial judge misinstructed the jury, and that [name removed] was unable to show clear and convincing evidence that the hotel's willful or conscious disregard for guest safety caused the situation. However, the court ruled against [name removed] on the basis of [name removed]'s fear-of-AIDS claim, because of her exposure to the virus. PMID:11366622

1999-08-20

382

Suicide by jumping from high-rise hotels. Fulton County, Georgia, 1967-1986.  

Science.gov (United States)

During a 20-year period from 1967 through 1986, 19 suicidal jumps from high-rise hotels (HRHs) accounted for 24% of all fatal jumping episodes and 1% of all suicides in Fulton County, Georgia, U.S.A. The rate of suicidal jumps from HRHs did not increase during the study period. The number of fatal jumps per hotel-year correlated with the height of the interior hotel atrium. The mean age for all victims was 34 years, and 63% of victims were white males. The majority of victims were local residents who were alone when they jumped and were not registered hotel guests. Registered guests tended to jump from the floor on which their room was located whereas nonregistered individuals tended to jump from the upper-most floors in the hotel. Of 19 HRH jumps, 13 occurred from the inside. Suicide notes were found in 37% of cases. HRH jumps were least common between 6 p.m. and midnight, all decedents were dressed in street clothing, only one was heard to have screamed, and all but one were dead on the scene. Alcohol and drug involvement was minimal. We hope that this information will be useful to those who investigate such deaths and to those who study the behavioral manifestations of suicide. PMID:2275464

Hanzlick, R; Masterson, K; Walker, B

1990-12-01

383

Economic analysis of the water demand in the hotels and restaurants sector: Shadow prices and elasticities  

Science.gov (United States)

the growing economic importance of tourism, and its impact on relative water shortage, little is known about the role that water plays in the productive process of hotels and restaurants and, therefore, the possible implications of water demand management policy for this sector. This study aims to fill this gap. It is based on the microdata of 676 firms in the sector, operating in the city of Zaragoza (Spain) for a 12 year period. Based on the Translog cost function, we estimate the shadow price of water in the short run and, from a long-run perspective, its direct price elasticity, its cross elasticities relative to labor, capital, and supplies, and its elasticity with respect to the level of output. The results obtained show that water provides sector firms returns that are on average higher than its price, although in the case of hotels the margin is really narrow. This situation provides policy makers with a margin for applying price increases without affecting the sector's viability, with some caution in the case of hotels. Water demand elasticity equals -0.38 in the case of hotels, but it is not significant in the case of restaurants and bar-cafes; hence, only in hotels is there potential for influencing water use patterns, encouraging the resource's conservation through pricing policy. Moreover, capital is a substitutive factor of water, and the elasticity of water with respect to output is 0.40, all of which should also be considered by policy makers in water resource management.

Angulo, Ana; Atwi, Majed; Barberán, Ramón; Mur, Jesús

2014-08-01

384

A simulation of the energy consumption monitoring in Mediterranean hotels. Application in Greece  

Energy Technology Data Exchange (ETDEWEB)

Due to the competitiveness the importance of reducing cost and the growing sensitivity to environmental factors in the hotel design, is leading to the introduction of environmental friendly elements; considering also the considerable increase in the cost of fossil fuel, it is obvious that all these factors create conditions favorable to the optimization of energy resources. In this paper the results of audits are presented in the form of specific energy indicators, in 10 hotels in Greece grouped to various star categories and hotel typologies (Mount, City and Coastal type). Furthermore, in this paper a basic model of the energy flow through the hotel interface is applied, starting from the various fuel input, through eight cost centers and finally down to five end-use services. The basic model is based on the energy mix matrix, which relates the cost centers (facilities) to the final services. As an example of result, a specific energy consumption of 5.5 kWh/lunch is found in a deluxe Greek hotel. (author)

Karagiorgas, M. [Mechanical Engineering Department, ASPETE Faculty of Pedagogical Engineers, N. Iraklio (Greece); Tsoutsos, T. [Environmental Engineering Department, Technical University of Crete, Kounoupidiana Campus, Chania (Greece); Moia-Pol, A. [Department of Physics, Mechanical Engineering Area, University of Balearic Islands, Balearic Islands (Spain)

2007-07-01

385

Impact of Customer Relationship Management of Hotel (A Case study Umaid Bhwan  

Directory of Open Access Journals (Sweden)

Full Text Available

This paper is an attempt to find the variables factors that Influence customer relationship management of hotels (A Case study Umaid Bhwan in India.

In this research, the Statistical Package for the Social Sciences (SPSS was used for data entry, as well as for examining the data later. Data preparation was the initial step, which aimed to convert raw data into a more structured format that is more appropriate for analysis.

After analysis of the available data, it has been found there is impact of implementing customer relationship management to increase the customer trust in Umaid Bahwan with a medium degree where Umaid Bhwan employees have good skills, and customers feel confident with dealing with Umaid Bhwan hotel. The information customers get from the hotel is accurate. The hotel always exerts good efforts to fulfill its promises, so the customers could get the hotels services as promised.

 

Mahmoud (abdel muhsenIrsheid Al Afeef

2012-01-01

386

ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA  

Directory of Open Access Journals (Sweden)

Full Text Available Senior market is one of the most prospective segments to be targeted for hospitality industry, including hotel business in Indonesia. This research aims to examine senior guest satisfaction toward service quality of four and five star hotels in Surabaya. Employing derived satisfaction method, guest satisfaction is measured by comparing guests' expectation with the perception. Five variables of service quality are used to measure the service provided, namely reliability, responsiveness, assurance, empathy and tangibles. The result shows that there is a gap between senior market's expectation and perception, in which the expectation is above the perception. Thus, it can be concluded that respondents have not satisfied yet with the quality of service delivered. Abstract in Bahasa Indonesia : Senior market merupakan salah satu pasar yang cukup menjanjikan bagi bisnis jasa, termasuk bagi bisnis jasa hotel di Indonesia. Penelitian ini bertujuan mengukur kepuasan tamu lanjut usia yang menginap di hotel bintang 4 dan 5 di Surabaya. Kepuasan diukur menggunakan metode derived satisfaction dengan cara membandingkan harapan dan persepsi senior market terhadap kualitas layanan. Kualitas layanan didasarkan pada lima variabel, yaitu keterandalan, kecepatanggapan, jaminan, empati, dan fasilitas fisik. Hasil penelitian menunjukkan bahwa terdapat gap antara harapan dan persepsi, dimana harapan lebih besar daripada persepsi, sehingga dapat disimpulkan bahwa responden belum puas dengan seluruh atribut layanan yang disediakan. Kata kunci: harapan, persepsi, kepuasan, senior market, kualitas layanan, hotel, Surabaya.

Maria Tampubolon

2007-01-01

387

Küçük Otel ??letmeleri ve Çevre Yönetimi (Small Hotel Enterprises and Environmental Management  

Directory of Open Access Journals (Sweden)

Full Text Available Small Hotel Enterprises and Environmental ManagementBasics of the study: Accommodation establishments pollute the environment in several ways. While larger hotel establishments have resources and skills to improve their environmental management ability, small hotels are deprived of such tools. Small and medium sized hotel enterprises (SMHEs constitute 95 percent of Turkish accommodation sector. For this reason environmental management efforts should concentrate on SMHEs.Aim of the study: The aim of the study is to reveal and discuss the dimensions of environmental management in SMHEs by the use of previous research findings.Data resources: The resource data is composed of the previous research conducted on hotel business and environmental management. Although the use of secondary data seems to be the limitation of this research, this method doesn’t diminish the importance of the study.Discussions and Conclusions: In the study, new perspectives were discussed about the capabilities of SMHEs in terms of waste reduction, re-use and recycling. Increased awareness and fundamental changes in perceptions and attitudes toward environmental management of SMHEs is urgently needed. This change should be created by the contribution and collaboration of public and private sectors, local authorities, the society and the educational institutions.

Murat Emeksiz

2007-12-01

388

Funding Decommissioning - UK Experience  

International Nuclear Information System (INIS)

'Funding' started with CEGB and SSEB (state-owned electric utilities) in 1976 using the internal un-segregated fund route (i.e unfunded). This continued until privatisation of electricity industry (excluding nuclear) in 1990. Assets bought with the internal un-segregated fund were mostly transferred into non-nuclear private utilities. New state-owned Nuclear Electric (England and Wales) was given a 'Fossil Fuel Levy', a consumer charge of 10% on retail bills, amounting to c. BP 1 bn. annually. This allowed Nuclear Electric to trade legally (A reserve of BP 2.5 bn. was available from Government if company ran out of money). By 1996 the newer nuclear stations (AGRS plus PWR) were privatised as British Energy. British Energy started an external segregated fund, the Nuclear Decommissioning Fund, with a starting endowment of c. BP 225 m. - and BE made annual contributions of British Pound 16 m. into the Fund. Assumptions were that BE had 70 to accumulate cash and could get a 3.5% average annual real return. Older stations (Magnox) were left in private sector and went to BNFL in 1997. Magnox inherited the surplus cash in BE - mostly unspent Fossil Fuel Levy receipts - of c. BP 2.6 bn. Government gave an 'Undertaking' to pay BP 3.8 bn. (escalating at 4.5% real annually) for Magnox liabilities, should Magnox Electric run out of cash. BNFL inherited the BP 2.6 bn. and by 2000 had a 'Nuclear Liabilities Investment Portfolio' of c. BP 4 bn. This was a quasi-segregated internal fund for liabilities in general. [Note: overall UK nuclear liabilities in civilian sector were running at c. BP 48 bn. by now]. BE started profitable and paid BP 100 m. annually in dividends to private investors for several years. BE ran into severe financial problems after 2001 and Government organised restructuring aid, now approved by European Commission. Terms include: - BE now to contribute BP 20 m. a year into an expanded Nuclear Liabilities Fund; - A bond issue of BP 275 m. to go to Fund; - 65% of all BE free cash flow to go to the Fund; - Government would pay for all Stage 1/2/3 decommissioning expenses that BE could not meet. BE is still a private company in a formal sense but the UK Office of National Statistics classifies it as a public sector company, because it regards control (not ownership) as in State hands. Government is now setting up the Nuclear Decommissioning Authority (NDA) to manage all public sector liabilities. Intention was to have a 'segregated account' to help give assurance that funding would be long-term and reliable. First draft Annual Plan does not mention segregation or any funding commitment beyond the first year (2005/6). The BNFL NLIP will presumably go to the Treasury. NLIP will presumably go to the Treasury. In conclusion, it is clean that the decommissioning funding system has been short term and has relied mainly on Government. Some consumer contributions have been made, but now that nuclear power competes in a private market place and is relatively expensive, there is no guarantee that consumers/polluters will pay for a significant proportion of decommissioning costs

389

Riesgo cardiovascular total en los trabajadores del Hotel "Meliá Cohíba / Total cardiovascular risk in workers of Meliá Cohíba Hotel  

Scientific Electronic Library Online (English)

Full Text Available SciELO Cuba | Language: Spanish Abstract in spanish ANTECEDENTES: la cardiopatía isquémica es una de las primeras causas de muerte internacionalmente, y para valorar el riesgo cuantitativo de padecerla, se han creado tablas de riesgo, y una de las más empleadas ha sido la tabla de riesgo cardiovascular de Framingham. En Cuba son escasos los estudios [...] sobre valoración de riesgo cardiovascular total. OBJETIVO: determinar el nivel de riesgo cardiovascular total en una población de trabajadores. MÉTODOS: se realizó un estudio piloto descriptivo en 301 trabajadores del Hotel "Meliá Cohíba". Las variables utilizadas: hipertensión arterial y las correspondientes a la tabla de riesgo de Framingham (demográficas, hábitos de fumar, presión arterial sistólica, diabetes, colesterol total, colesterol HDL e hipertrofia ventricular izquierda). Se calculó el riesgo cardiovascular total de cada trabajador. Se utilizaron como medidas de resumen, las frecuencias relativas en por ciento, calculadas mediante el programa SPSS, versión 13,0 y el calificador de riesgo para obtener el puntaje en cada individuo. Los resultados se expusieron en tablas para su análisis y discusión. RESULTADOS: el riesgo de padecer una enfermedad cardiovascular en los próximos 10 años fue mayor en hombres, y aumentó proporcionalmente con la edad. El riesgo cardiovascular fue considerado bajo en el 80,4 % del total, menor en mujeres. La dislipidemia fue el factor de riesgo cardiovascular más frecuente en esta población, seguida del hábito de fumar (43,2) y la hipertensión arterial (15 %). CONCLUSIONES: el bajo nivel de riesgo cardiovascular global en esta población pudiera estar determinado por la edad de la población estudiada. Los factores de riesgo más prevalentes en los casos estudiados fueron la dislipidemia, el hábito de fumar y la HTA. Abstract in english BACKGROUND: ischemic heart disease is one of the first causes of death in the world. To assess the quantitative risk of suffering from it, risk tables have been created and Framingham's cardiovascular risk table has been one of the most used so far. In Cuba, a few studies on the assessment of total [...] cardiovascular risk have been conducted. OBJECTIVE: to determine the total cardiovascular risk level in a population of workers. METHODS: a pilot descriptive study was carried out among 301 workers of "Meliá Cohiba" Hotel. The variables used were arterial hypertension and the corresponding to Framingham's risk tables (demographic, smoking habit, systolic arterial pressure, diabetes, total cholesterol, HDL cholesterol and left ventricular hypertrophy). The total cardiovascular risk of each worker was calculated. The relative frequencies in percent, calculated by the SPSS program, version 13.0, and the risk qualifier to obtain the score in every individual, were used as outcome measures. The results were showed in tables for their analysis and discussion. RESULTS: the risk for suffering from a cardiovascular disease in the next 10 years was higher in males, and it increased proportionally with age. Cardiovascular risk was considered low in 80.4 % of the total, and it was lower in females. Dyslipidemia was the most common cardiovascular risk in this population, followed by smoking habit (43.2) and arterial hypertension (15 %). CONCLUSIONS: the low level of global cardiovascular risk could be determined by the age of the studied population. The prevailing risk factors in the analysed cases were dyslipidemia, smoking habit and arterial hypertension.

Alfredo, Dueñas Herrera; Nurys B, Armas Rojas; Reinaldo de la, Noval García; Silvia E., Turcios Tristá; Anilosi, Milián Hernández; María Beatriz, Cabalé Vilariño.

2008-04-01

390

Riesgo cardiovascular total en los trabajadores del Hotel "Meliá Cohíba Total cardiovascular risk in workers of Meliá Cohíba Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available ANTECEDENTES: la cardiopatía isquémica es una de las primeras causas de muerte internacionalmente, y para valorar el riesgo cuantitativo de padecerla, se han creado tablas de riesgo, y una de las más empleadas ha sido la tabla de riesgo cardiovascular de Framingham. En Cuba son escasos los estudios sobre valoración de riesgo cardiovascular total. OBJETIVO: determinar el nivel de riesgo cardiovascular total en una población de trabajadores. MÉTODOS: se realizó un estudio piloto descriptivo en 301 trabajadores del Hotel "Meliá Cohíba". Las variables utilizadas: hipertensión arterial y las correspondientes a la tabla de riesgo de Framingham (demográficas, hábitos de fumar, presión arterial sistólica, diabetes, colesterol total, colesterol HDL e hipertrofia ventricular izquierda. Se calculó el riesgo cardiovascular total de cada trabajador. Se utilizaron como medidas de resumen, las frecuencias relativas en por ciento, calculadas mediante el programa SPSS, versión 13,0 y el calificador de riesgo para obtener el puntaje en cada individuo. Los resultados se expusieron en tablas para su análisis y discusión. RESULTADOS: el riesgo de padecer una enfermedad cardiovascular en los próximos 10 años fue mayor en hombres, y aumentó proporcionalmente con la edad. El riesgo cardiovascular fue considerado bajo en el 80,4 % del total, menor en mujeres. La dislipidemia fue el factor de riesgo cardiovascular más frecuente en esta población, seguida del hábito de fumar (43,2 y la hipertensión arterial (15 %. CONCLUSIONES: el bajo nivel de riesgo cardiovascular global en esta población pudiera estar determinado por la edad de la población estudiada. Los factores de riesgo más prevalentes en los casos estudiados fueron la dislipidemia, el hábito de fumar y la HTA.BACKGROUND: ischemic heart disease is one of the first causes of death in the world. To assess the quantitative risk of suffering from it, risk tables have been created and Framingham's cardiovascular risk table has been one of the most used so far. In Cuba, a few studies on the assessment of total cardiovascular risk have been conducted. OBJECTIVE: to determine the total cardiovascular risk level in a population of workers. METHODS: a pilot descriptive study was carried out among 301 workers of "Meliá Cohiba" Hotel. The variables used were arterial hypertension and the corresponding to Framingham's risk tables (demographic, smoking habit, systolic arterial pressure, diabetes, total cholesterol, HDL cholesterol and left ventricular hypertrophy. The total cardiovascular risk of each worker was calculated. The relative frequencies in percent, calculated by the SPSS program, version 13.0, and the risk qualifier to obtain the score in every individual, were used as outcome measures. The results were showed in tables for their analysis and discussion. RESULTS: the risk for suffering from a cardiovascular disease in the next 10 years was higher in males, and it increased proportionally with age. Cardiovascular risk was considered low in 80.4 % of the total, and it was lower in females. Dyslipidemia was the most common cardiovascular risk in this population, followed by smoking habit (43.2 and arterial hypertension (15 %. CONCLUSIONS: the low level of global cardiovascular risk could be determined by the age of the studied population. The prevailing risk factors in the analysed cases were dyslipidemia, smoking habit and arterial hypertension.

Alfredo Dueñas Herrera

2008-04-01

391

Riesgo cardiovascular total en los trabajadores del Hotel "Meliá Cohíba / Total cardiovascular risk in workers of Meliá Cohíba Hotel  

Scientific Electronic Library Online (English)

Full Text Available SciELO Cuba | Language: Spanish Abstract in spanish ANTECEDENTES: la cardiopatía isquémica es una de las primeras causas de muerte internacionalmente, y para valorar el riesgo cuantitativo de padecerla, se han creado tablas de riesgo, y una de las más empleadas ha sido la tabla de riesgo cardiovascular de Framingham. En Cuba son escasos los estudios [...] sobre valoración de riesgo cardiovascular total. OBJETIVO: determinar el nivel de riesgo cardiovascular total en una población de trabajadores. MÉTODOS: se realizó un estudio piloto descriptivo en 301 trabajadores del Hotel "Meliá Cohíba". Las variables utilizadas: hipertensión arterial y las correspondientes a la tabla de riesgo de Framingham (demográficas, hábitos de fumar, presión arterial sistólica, diabetes, colesterol total, colesterol HDL e hipertrofia ventricular izquierda). Se calculó el riesgo cardiovascular total de cada trabajador. Se utilizaron como medidas de resumen, las frecuencias relativas en por ciento, calculadas mediante el programa SPSS, versión 13,0 y el calificador de riesgo para obtener el puntaje en cada individuo. Los resultados se expusieron en tablas para su análisis y discusión. RESULTADOS: el riesgo de padecer una enfermedad cardiovascular en los próximos 10 años fue mayor en hombres, y aumentó proporcionalmente con la edad. El riesgo cardiovascular fue considerado bajo en el 80,4 % del total, menor en mujeres. La dislipidemia fue el factor de riesgo cardiovascular más frecuente en esta población, seguida del hábito de fumar (43,2) y la hipertensión arterial (15 %). CONCLUSIONES: el bajo nivel de riesgo cardiovascular global en esta población pudiera estar determinado por la edad de la población estudiada. Los factores de riesgo más prevalentes en los casos estudiados fueron la dislipidemia, el hábito de fumar y la HTA. Abstract in english BACKGROUND: ischemic heart disease is one of the first causes of death in the world. To assess the quantitative risk of suffering from it, risk tables have been created and Framingham's cardiovascular risk table has been one of the most used so far. In Cuba, a few studies on the assessment of total [...] cardiovascular risk have been conducted. OBJECTIVE: to determine the total cardiovascular risk level in a population of workers. METHODS: a pilot descriptive study was carried out among 301 workers of "Meliá Cohiba" Hotel. The variables used were arterial hypertension and the corresponding to Framingham's risk tables (demographic, smoking habit, systolic arterial pressure, diabetes, total cholesterol, HDL cholesterol and left ventricular hypertrophy). The total cardiovascular risk of each worker was calculated. The relative frequencies in percent, calculated by the SPSS program, version 13.0, and the risk qualifier to obtain the score in every individual, were used as outcome measures. The results were showed in tables for their analysis and discussion. RESULTS: the risk for suffering from a cardiovascular disease in the next 10 years was higher in males, and it increased proportionally with age. Cardiovascular risk was considered low in 80.4 % of the total, and it was lower in females. Dyslipidemia was the most common cardiovascular risk in this population, followed by smoking habit (43.2) and arterial hypertension (15 %). CONCLUSIONS: the low level of global cardiovascular risk could be determined by the age of the studied population. The prevailing risk factors in the analysed cases were dyslipidemia, smoking habit and arterial hypertension.

Alfredo, Dueñas Herrera; Nurys B, Armas Rojas; Reinaldo de la, Noval García; Silvia E., Turcios Tristá; Anilosi, Milián Hernández; María Beatriz, Cabalé Vilariño.

392

Benchmarking and Quality of Small Hotels in Croatia: An Explorative Study = Primerjalno presojanje kakovosti majhnih hotelov na Hrvaškem  

Directory of Open Access Journals (Sweden)

Full Text Available Benchmarking and Quality of Small Hotels in Croatia: An Explorative StudyAbstract: This work explores the co-dependency of benchmarking and quality based on numerous interviews with 60 managers of small hotels in Croatia. The aim of this research is to state different ways and possibilities of using the benchmarking method as one of the modern, efficient methods which provide opportunities for adapting to the changes and needs of the modern market. In its first part, the research covers comparison of business standards of small hotels in Croatia and small and medium hotels in the European Union. The second part refers to positioning the role of quality in business of small hotels within the context of ‘strategy of quality’ implementation, certificate of quality possession and measurement of the influence of quality on competitive advantages increase in small hotels in Croatia. The research has shown that management of small hotels rarely applies the comparison of business success regarding domestic and foreign competitors, and therefore fails to understand that this is the way to improve one’s business. The reasons for this could be found in the fact that our country has still not accepted the standard methodology of recording and analysing business results and management of results in the hotel industry (USALI, although it has been accepted in most developed countries of the world. Although quality has been stated as the basic strategic aim of small hotels’ management, the research showed that the present ‘declarative’ level should be lifted to the highest possible level in reality. At the end, the thesis of strong influence of quality on competitive advantages increase in small hotels in Croatia has been proved by using simple and multivariate regression analysis. The facts and propositions of implementation measures of benchmarking and quality of hotel management with the aim of achieving a competitive advantages increase have also been stated.

Ines Milohnic

2007-03-01

393

Los hoteles en el Malecón tradicional: una mirada a través de la evolución de la arquitectura hotelera en La Habana / Hotels in malecón tradicional: a glance through the evolution of hotels architecture in Havana  

Scientific Electronic Library Online (English)

Full Text Available SciELO Cuba | Language: Spanish Abstract in spanish Este texto trata la evolución histórica y tipológica de los hoteles e instalaciones de alojamiento en el malecón tradicional de La Habana. Para ello se identifican exponentes de este tema arquitectónico en esa área significativa por sus valores urbanísticos y paisajísticos. Además, se realiza un aná [...] lisis de cada obra con el objetivo de exponer el desarrollo de la función hotelera en este tramo del litoral urbano, paralelamente al surgimiento y expansión de los hoteles en el resto de la ciudad, así como la capacidad de adaptación a los cambios funcionales y tecnológicos asociados a cada período histórico. Abstract in english This paper is about historical and typological evolution of the hotels and lodging buildings in the Malecón tradicional of Havana. Examples of this architectonical function are reviewed in this remarkable area because their urban and landscape values. The analysis of these works permits to expose th [...] e development of this architectonical topic on the mentioned section of the urban seafront simultaneously to the behavior of this issue in the rest of the city and the capacity of adaptation to functional and technological changes relate to each historical period.

Rolando, Lloga Fernández; Olivia, Sánchez Martínez.

394

A local heat distribution system with wood chips in a hotel. 40 % saving with climate-neutral heating; Ein Hackschnitzel-Nahwaermenetz im Hotel. 40 % Ersparnis durch klimaneutrales Heizen  

Energy Technology Data Exchange (ETDEWEB)

The inn 'Roessl'- a standard hotel in the nature park South Schwarzwald - needs much warmth for the long winter season and its wellness area. During the last extension of the hotel, several buildings were combined to an own local heat distribution system. Heating plant room and fuel storages are built in an underground finished unit container.

Koenig, Klaus W.

2011-07-01

395

Propuesta de competencias laborales para médicos que brindan servicios de atención médica en hoteles cubanos Labour competences proposals for physicians offering medical care services in Cuban hotels  

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Full Text Available OBJETIVOS: identificar las principales competencias que deben tener los médicos que laboren en hoteles cinco estrellas, determinar el nivel de prioridad para cada competencia y valorar su grado de desarrollo en un grupo de ellos. MÉTODO: investigación descriptiva. Se emplearon las técnicas revisión bibliográfica y Delphi. Se aplicó el método de comparaciones pareadas Triángulo de Fuller y se construyó y validó un cuestionario que se aplicó a todos los médicos que en el 2007 laboraban en hoteles de tal categoría en Varadero. RESULTADOS: se proponen 21 competencias. Se les asignó mayor prioridad a: atención con calidad, uso de la ética médica y del secreto profesional, dominio de las enfermedades emergentes y reemergentes, desarrollo profesional continuo, atención médica integral y uso de dos idiomas. Se identificaron 8 competencias como bien desarrolladas, el resto mostró deficiente grado de desarrollo. Cinco de las competencias se reconocieron como fortalezas y otras tantas como áreas de mejora continua. CONCLUSIONES: se proponen competencias para el desempeño laboral de los médicos que trabajan en hoteles cinco estrellas en aras de contribuir a un mejor proceso de selección de los recursos humanos y a perfeccionar las estrategias de educación continua para los médicos de este sector. Conocer la auto-percepción del desarrollo de dichas competencias permitió la visualización de las fortalezas y detectar las debilidades hacia las cuales dirigir las estrategias de superación.OBJECTIVE: to identify the main competences characteristic of physician working in five stars hotels, to determine the priority level for each competence and to value the development level in some of them. METHOD: a descriptive research. Wu used the bibliographic review techniques and Delphi. We applied the Fuller Triangle paired comparisons method, and we designed and validated a questionnaire in all physicians that in 2007 worked in hotels of such category in Varadero beach. RESULTS: we propose 21 competences. We gave more priority to: quality care, use of medical ethics and the professional privacy, emergent and re-emergent diseases domain, a continuous professional development, integral medical care, and use of two languages. We identified 8 competences as well developed, remainder showed a deficient development level. Five of competences were recognized as strengths, and others, as continuous improvement areas. CONCLUSIONS: we propose the competences for the work performance of physicians working in five stars hotels to contribute to a better selection process of human resources, and to improve the continuous education strategies for physicians from this sector. To know the self-perception of the development of such competences, allow us to visualize the strengths and to detect the weakness to direct the training strategies.

Camilo Góngora Castillo

2009-09-01

396

[Evaluation of a Legionella outbreak emerged in a recently opening hotel].  

Science.gov (United States)

Legionnaires' disease (LD) is a systemic infection caused by Legionella species especially colonized in the water systems. Hotels are common locations in which waterwork-associated sporadic or epidemic legionellosis can be detected. The aim of this study was to evaluate a small Legionella outbreak emerged in a recently opened 600-bed hotel in Alanya, a touristic county in Mediterranean part of Turkey. A 66 years old male patient who stayed in this hotel opened on May 15th, 2009, was admitted to our hospital on May 21st, 2009 with the complaints of high fever, headache and diarrhea lasting for three days. Since chest X-ray revealed non-homogenous density increase in left middle and inferior zone, the patient was diagnosed as atypical pneumoniae and LD was confirmed by positive urinary Legionella antigen test (Card test, BinaxNOW®Legionella Urinary Antigen Test; Alere Co, USA) result. Following the identification of the index case, the records of our hospital were reviewed and revealed another case being treated with the diagnosis of community acquired pneumonia who was also the guest of the same hotel. This patient was then diagnosed as LD by positive urinary antigen test. Since new cases were identified during the following days (May 22, 25 and 26) the Antalya County Health Department and hotel management were informed about a cluster of LD. In addition subsequent investigation for environmental surveillance and water sampling were conducted. The LD diagnosis and environmental inspections were performed according to the procedure described in the guideline from "Turkish Ministry of Health Travel-Associated Legionnaires' Disease Control Programme". Five definitive cases and one presumptive case of LD were identified during the outbreak period (May 20-26, 2009). All of the cases were successfully treated (intravenous ciprofloxacin or levofloxacin or clarithromycin), however one patient died due to sudden death during sleep after being discharged. Since sputum samples could not be obtained from the cases, the diagnosis were not confirmed by culture but by urinary antigen test. Besides high antibody titer in single serum sample was accepted as a diagnostic marker. Additionally 26 cases who accommodated in the same hotel and presented with high fever without pneumonia were treated in the outpatient clinics of our hospital. Urinary antigen test was performed in 11 of those patients to confirm the prediagnosis of pontiac fever, however all were found negative. Likewise convalescent phase sera for the confirmation of the diagnosis by seroconversion could not be obtained since they all were foreign tourists. Investigation of water sources of the hotel revealed that the municipal drinking water network had not been connected yet and the hotel supplied water from groundwater sources. The analysis of multiple samples from multiple sites of hotel's water system indicated that the water temperature was between 35-45°C and the iron level was beyond the acceptable limits (245 µg/L) recommended for drinking water in the regulation guides. These properties were considered as the factors that enhanced the growth and survival of Legionella species. Water samples were cultivated on BCYE-_ (Buffered Charcoal Yeast Extract a-Ketoglutarate) and GVPC (Glycine-Vancomycin-Polymyxin-Cycloheximide) agar plates and 11 out of a total 13 samples yielded Legionella spp. growth. All isolates were identified as L.pneumophila serogroup 1 by specific antisera. Legionella decontamination of hotel's water system was managed by implementation of hyperchlorination method as well as superheating (> 60°C) of water. The hotel was not closed during the outbreak and cultures of water samples obtained for one year later did not yield any Legionella spp. growth. This outbreak emphasized that hotel residents are at risk for acquiring LD in the presence of a colonized water system, even in a newly constructed building. In conclusion, effective control and decontamination programmes for the prevention of Legionella colonization should be applied even in

Erdo?an, Haluk; Arslan, Hande

2013-04-01

397

An Empirical Assessment of Hotel Departmental Managers Turnover Intentions: The Impact of Organizational Justice  

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Full Text Available This paper investigates the relationship between organizational justice (OJ and turnover intentions (TI among the lower and middle-level hotel departmental managers.  Organizational justice, comprising three-dimensional measures of distributive justice (DJ, procedural justice (PJ, and interactional justice (IJ was measured through inferential statistics.  Distributive justice and procedural justice had a significant negative effect on managers’turnover intentions while interactional justice did not support the proposed relationship. The perceptions of fairness of reward allocation and procedure received in organizations prompt the lower and middle hotel departmental managers to reciprocate their turnover intention behaviour. These research findings offer some insight for the hotel top management into how to prevent their valuable managers from leaving the organization.

Salleh Mohd Radzi

2009-07-01

398

A Room with a Viewpoint Revisited: Descriptive Norms and Hotel Guests' Towel Reuse Behavior  

Science.gov (United States)

Field experiments on descriptive norms as a means to increase hotel guests' towel reuse [1] were replicated and extended. In two hotels in Germany (Study 1: N?=?724; Study 2: N?=?204), descriptive norm messages suggesting that 75% of guests had reused their towels, or a standard message appealing to environmental concerns, were placed in guests' bathrooms. Descriptive norm messages varied in terms of proximity of the reference group (“hotel guests” vs. “guests in this room”) and temporal proximity (currently vs. two years previous). Reuse of towels was unobtrusively recorded. Results showed that reuse rates were high overall and that both standard and descriptive norm messages increased reuse rates compared to a no-message baseline. However, descriptive norm messages were not more effective than the standard message, and effects of proximity were inconsistent across studies. Discussion addresses cultural and conceptual issues in comparing the present findings with previous ones. PMID:25084348

Bohner, Gerd; Schluter, Lena E.

2014-01-01

399

Women in the Hotel Industry: What’s missing from this Picture?  

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Full Text Available The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explicitly reinforced by organizational policy, gender inequity remains embedded in cultural traditions, with women typically relegated to service roles. Meanwhile, female managers are often valued for their "soft" skills and democratic management styles. Gender composition of the hotel workforce is analyzed, and the directions for future investigation in the area are suggested.

Mousa Masadeh

2013-01-01

400

Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments  

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Full Text Available Service quality has been an important subject of research involving food and beverage (F&B departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This paper discusses famous models, and explains Parasuraman’sdimensional framework of service quality management in the area of F&B and its application to the hotelindustry. The conceptual paper suggests application of the dimensional model in the F&B department andencourages hotels to improve its management to better satisfy their guests.

Ala`a Nimer Abukhalifeh

2012-07-01

 
 
 
 
401

THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH  

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Full Text Available In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. We discuss some aspects about the frequency of human resource quality dimension in the quality measurement models and then we detail its dimensions. The three dimensions presented in this article are: “competence”, “physical appearance” and “behaviour and attitude”. For “behaviour and attitude” subdimension we identified some patterns in measuring studies and it looks like responsiveness, friendliness, empathy and service personalisation are the most used terms.Even though these dimensions were the results of literature review and are not empirical validated, we consider being helpful for future research in the field.

Aru?tei Carmen Claudia

2013-04-01

402

Research on the Business Efficiency Evaluation of the Star Grade Hotels Based on DEA Model  

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Full Text Available The business efficiency evaluation of the star grade hotel is a complex job, because its economic efficiency is a multiple input and multiple output problems. The DEA model is a method to solve this problem and it is applied in a number of fields. This article researched on the efficiency evaluation of the star hotels from 1999 to 2008 with DEA model. The article selected three inputs and two outputs indicators. With the EMS1. 3 software it had a comprehensive analysis, and got the comprehensive efficiency of quantitative index. Then according to the DMU classification sorting, it identified the effective DMU and pointed out the other DMU which is invalid.The results show that: the star-rated hotels comprehensive efficiency was in fluctuated state during this decade; it was in the stage of decreasing returns to scale;there were serious input redundancy and output deficiency.

ZHENG Xiang-min

2012-01-01

403

The impact of gasoline price fluctuations on lodging demand for US brand hotels  

International Nuclear Information System (INIS)

Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline prices and demand for certain lodging products, controlling for economic factors (i.e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literature on gasoline price elasticities, consumer demographics and lodging demand, a set of hypotheses were devised to test the relationship between gasoline prices and lodging demand for specific hotel locations and price segments. Using fixed effects models, the results reveal that lodging demand decreases as gasoline prices rise in all segments except upper-upscale and all locations except urban areas. Hotels in midscale without food and beverage and economy market segments, in resort, suburban and highway locations, exhibit the greatest association between gasoline price shifts and demand. Implications of these findings are discussed for both hospitality research and practice. (Author)

404

A room with a viewpoint revisited: descriptive norms and hotel guests' towel reuse behavior.  

Science.gov (United States)

Field experiments on descriptive norms as a means to increase hotel guests' towel reuse [1] were replicated and extended. In two hotels in Germany (Study 1: N = 724; Study 2: N = 204), descriptive norm messages suggesting that 75% of guests had reused their towels, or a standard message appealing to environmental concerns, were placed in guests' bathrooms. Descriptive norm messages varied in terms of proximity of the reference group ("hotel guests" vs. "guests in this room") and temporal proximity (currently vs. two years previous). Reuse of towels was unobtrusively recorded. Results showed that reuse rates were high overall and that both standard and descriptive norm messages increased reuse rates compared to a no-message baseline. However, descriptive norm messages were not more effective than the standard message, and effects of proximity were inconsistent across studies. Discussion addresses cultural and conceptual issues in comparing the present findings with previous ones. PMID:25084348

Bohner, Gerd; Schlüter, Lena E

2014-01-01

405

Learning Styles of Post-Secondary Vocational Education Students and Hotel Managers in The Bahamas  

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Full Text Available This study sought to determine the learning styles of full-time post-secondary vocational educational students and general managers in the Bahamas. Data were as drawn from two groups: 94 full-time students at Bahamas Hotel Training College (BHTC and 24 hotel general managers, using the Marshall and Merritt (1984 Learning Style Instrument with a Semantic Differential (LSI-SD, which is based on Kolb's Learning Style Model. Results of the study indicated that the majority of the students (n=44, 50.7% and managers (n=21, 87.5% had a diverger learning style. In other words, there is evidence that all full-time post-secondary students and hotel managers in this study had a predominant learning style that was measurable.

Rolle, Sophia

1996-01-01

406

Do Cost Leadership Strategy and Process Innovation Influence the Performance of Malaysia Hotel Industry?  

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Full Text Available This research used strategy implementation perspective and strategic alignment of organizational strategies to investigate the link of cost leadership strategy, process innovation and organizational performance in context of Malaysia hotel industry. The purpose is to show that cost leadership strategy and process innovation have a significant impact on organizational performance. The paper designed a mail and email survey that was sent to top and middle level managers in three stars and above rated hotels, which resulted in 54 usable surveys. The results show that cost leadership significantly affects the process innovation and process innovation also significantly affects the organizational performance. Furthermore, the results show that process innovation mediates the cost leadership strategy and organizational performance link. Consequently, the hotel managers, perhaps make strategic decisions by simultaneously develop cost leadership and process innovation to obtain superior organizational performance and competitive advantage.

Haim Hilman

2014-04-01

407

41 CFR 301-74.14 - Are there any special requirements for sponsoring or funding a conference at a hotel, motel or...  

Science.gov (United States)

...special requirements for sponsoring or funding a conference at a hotel, motel or other place of public accommodation? 301-74...special requirements for sponsoring or funding a conference at a hotel, motel or other place of public accommodation? Yes....

2010-07-01

408

The Use of Information and Communication Technologies (ICT in Front Office Operations of Chain Hotels in Ghana  

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Full Text Available The proliferation of Information and Communication Technologies (ICT coupled with sophisticated network protocols have unveiled new avenues for enterprises and organizations and the hospitality industries cannot be left out. Technology-based systems stand in a pivotal position to offer better service to the populace. Hospitality industries such as hotels can take advantage of the pervasiveness of ICT vis-à-vis technology-based systems to advance some of their operations. This paper seeks to assess the use of Information and Communication Technologies (ICT in a front office operation of chain hotels in Ghana. The paper determines the extent of the use of information technology in a front office operation of chain hotels in Ghana. The paper continues to assess the effect of the use of information technology in the front office operation of chain hotels in Ghana, thus if the use of ICT has any effect on chain hotels’ front office operations. The paper further makes recommendations to chain hotel operators and the Ghana Tourist Authority (GTA and policy makers on the use of information and communications technology in front office operation in chain hotels. Three chain hotels in Ghana were assessed

Albert Kwansah Ansah

2012-03-01

409

EFFECTS OF CUSTOMER ORIENTATION, LEARNING ORIENTATION AND INNOVATIVENESS ON HOTEL PERFORMANCE - EVIDENCE FROM CLUJ COUNTY  

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Full Text Available This paper seeks to relate a strategy of diversification to inovativeness and to the performance of a hotel. Due to the more increased competition within the area of tourism e.g. hotel sector, the need of analyzing the variables mentioned in the title of the paper has become more and more obvious. The first part of the article regards the literature review for the three variables and thus, like an outcome four hypotheses are stated. The second part consists of developing findings for the studied region of Cluj County based on the presented research methodology. The results show that hotel performance is influenced by customer orientation and hotel innovativeness, while the latest one is associated in a positive manner with learning orientation. The three chosen variables could be considered real driven forces for competitiveness in the hotel sector. Thus, any management team should be aware of the results of this study and should create an appropriate environment within the organization able to sustain an expected performance level by focusing on the mentioned variables. Making a deeper analysis about the performance indicators, the results demonstrate the actual development stage of the hotel sector for Cluj County: above the national average, but with potential of growing, mainly from the perspective of efficiency. At this point, management should be aware about how significant could be innovativeness and learning orientation for creating or improving services and delivering processes. In the hotel sector it is very obvious that due to the increased role of employee the awareness is more valuable than in other sectors. Due to the most relevant market segment e.g. business tourism, the studied county is customer oriented and has a good mean value for sales goal achievement, also. In order to improve the profit goal achievement value, innovativeness and learning orientation have to be considered powerful instruments for management team. Taking into consideration the potential of growth in the Romanian hotel sector, we consider that the three chosen variables - customer orientation, learning orientation and innovativeness, should be further analyzed in respect with other performance indicators. Thus, we consider the study being valuable and relevant because it can be expanded not only to other regions - which gives it practical value, but also by including other performance indicators - for academic value.

Stegerean Roxana

2013-07-01

410

COST-BASED MANAGEMENT AND DECISION MAKING IN GREEK LUXURY HOTELS  

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Full Text Available The use of cost accounting systems by hotel businesses is improving the quality of decision making. The development of theories on costing, combined with advances in information technology, has improved the theoretical capabilities of such systems. However, two questions remain largely unanswered: a whether these theories lead to tangible improvements; and b what are the variables that drive the success of cost accounting systems. Our research shows that hotel managers need to be convinced about the use and performance benefits of such systems in the decision making process.

Michail G. Bekiaris

2009-11-01

411

Outbreaks of infectious intestinal disease associated with person to person spread in hotels and restaurants.  

LENUS (Irish Health Repository)

Twenty-eight outbreaks of infectious intestinal disease, reported as being transmitted mainly by the person to person route, were identified in association with retail catering premises, such as hotels, restaurants, and public houses, in England and Wales between 1992 and 1994. Five thousand and forty-eight people were at risk in these outbreaks and 1234 were affected. Most of the outbreaks (over 90%) occurred in hotels. Small round structured viruses were the most commonly detected pathogens. Diarrhoea and vomiting were common symptoms and most of the outbreaks occurred in the summer months. Control measures to contain infectious individuals and improved hygiene measures are necessary to contain such outbreaks.

McDonnell, R J

1995-09-15

412

Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya  

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Full Text Available The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72 respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what are the financial source preferences of hotel and lodging SME’s in Eldoret municipality for financing initial investments, financing ongoing operations and financing future investment, What is the relationship between financial source preference and size of hotel and lodging SME’s in Eldoret municipality. Based on the findings, the study established that relationship between firm size and capital structure choice among hotel and lodging SME’s in Eldoret municipality considering self financing as the most preferred source of financing during the initial stages of their operation. Bank credit was most preferred for ongoing operations followed by retained earnings and share capital respectively. Future financing of the firm in hotel and lodging sector favored use of internal sources followed by use of debt. The chi- square test showed that there was no statistical significance in linking firm size and financing initial investments by internal sources, debt and common stock. The researcher concluded that there was a relationship between firm size and capital structure preference. There was hierarchical preference for internal sources, debt and common stock issues. The firms in hotel and lodging sector preferred a mix in equal proportions of short term and long term debt to finance its operations. The researcher drew the following recommendations. First, hotel and lodging operators and entrepreneurs should consider internal financing during the initial and final stages of operations and prefer debt as a second alternative in financing ongoing operations. Second, the government through the tourism board and other donor agencies should consider providing incentives to small and medium enterprises by reducing lending interest rates and increase repayment window period.

Lewis Wakoli Wachilonga

2013-08-01

413

Estimación de cargas térmicas de climatización de hoteles mediante simulación y redes neuronales artificiales  

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Full Text Available In the present work it is made an estimation of the cooling load of a hotel by using thermal simulation, forseveral occupancy levels and weather conditions.With the results of the thermal simulation an Artificial Neural Network is designed and a neural model isdeveloped, which relate the cooling load of the air conditioning system with the daily maximum andminimum outside temperatures for various occupation levels of the hotel, allowing to carry out differentoccupational strategies and predict the energy consumption of the air conditioning system in a quick and precise way.

Sergio Montelier;et al.

2010-11-01

414

Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca.  

Science.gov (United States)

While it is true that tourism is one of the main driving forces behind economic growth in several world regions, it is also true that tourism can have serious negative environmental impacts, especially with regard to water resources. The tourist water demand can generate big problems of sustainability, mainly in those regions where water is scarce, as occurs in most coastal and small island destinations where a large part of world tourism is concentrated. Given the shortage of literature on the subject, further research into the tourist water demand is required, with particular attention to the hotel sector, since hotels are the most popular option for tourists, displaying higher levels of water consumption. The main purpose of this study is to develop a model to analyse hotel water consumption at a mature sun and sand destination with a strong seasonal pattern and scarcity of water; characteristics shared by some of the world's main tourist destinations. Our model includes a set of different hotel variables associated with physical, seasonal and management-related factors and it improves on the capacity to explain water consumption at such destinations. Following a hierarchical regression methodology, the model is empirically tested through a survey distributed to managers of a representative sample of hotels on the island of Mallorca. From the obtained results, interesting recommendations can be made for both hotel managers and policy makers. Among these, it should be highlighted that the strategic move contemplated by many mature destinations towards a higher quality, low-season model could have significant negative effects in terms of the sustainability of water resources. Our results also conclude that managerial decisions, like the system of accommodation that is offered (i.e. the proliferation of the "all-inclusive" formula, both at mature and new destinations), could give rise to the same negative effect. Development of water saving initiatives (usually introduced in response to demand-based factors), also reveals significant effects over water consumption. Finally, other key factor in explaining hotel water consumption is the management system under which the hotel is run. PMID:21696882

Deyà Tortella, Bartolomé; Tirado, Dolores

2011-10-01

415

INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS  

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Full Text Available In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
Key words: Service marketing, Internet, Vizergy, Hospitality Sector, Walcott

Abhishek Kumar Das

2008-02-01

416

Nuclear power and the UK  

International Nuclear Information System (INIS)

This series of slides describes the policy of the UK government concerning nuclear power. In January 2008 the UK Government published the White Paper on the Future of Nuclear Power. The White Paper concluded that new nuclear power stations should have a role to play in this country's future energy mix. The role of the Government is neither to build nuclear power plants nor to finance them. The White Paper set out the facilitative actions the Government planned to take to reduce regulatory and planning risks associated with investing in new nuclear power stations. The White Paper followed a lengthy period of consultation where the UK Government sought a wide variety of views from stakeholders and the public across the country on the future of nuclear power. In total energy companies will need to invest in around 30-35 GW of new electricity generating capacity over the next two decades. This is equivalent to about one-third of our existing capacity. The first plants are expected to enter into service by 2018 or sooner. The Office for Nuclear Development (OND) has been created to facilitate new nuclear investment in the UK while the Nuclear Development Forum (NDF) has been established to lock in momentum to secure the long-term future of nuclear power generation in the UK. (A.C.)

417

RESEACH OF PROSPECTS OF DEVELOPMENT OF THE HOTEL INDUSTRY AND RECOMMENDATION ABOUT FORECASTING OF EFFICIENCY OF ITS FUNCTIONING  

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Full Text Available In the industrial cities having preconditions of development of the tourist and hotel industry, there is a problem of justifying the effectiveness and prospects of development of this direction. The purpose of work is to develop recommendations and proposals for the development of tourism efficient functioning of hotels in the industrial city. The article presents a model of organizational and economic support for the functioning of the hotel industry based on a study of tourist flow, and the model of forecasting of efficiency of functioning of the hotel industry is developed, and also recommendations about development of tourist and hotel sector on the example of Togliatty are offered. The implementation of the recommendations and suggestions will greatly improve the socio-economic indicators of the city and the region.DOI: http://dx.doi.org/10.12731/2218-7405-2013-9-84

??????? ?????????? ??????????

2014-05-01

418

CUSTOMER RELATIONSHIP MANAGEMENT ( CRM) IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CR...

Abdul Alem Mohammed; Basri Rashid

2012-01-01

419

Research Funding across the UK - Research Councils UK  

... Funding Multi-Institutional Collaboration · Changes to grants processes ... \\RCUK provides a competitive research and careers support process for the UK ... \\As part of the Scotland Analysis: Science and Research report we supplied the \\data ... comprise Rutherford Appleton Lab, Diamond Light Source and Daresbury \\Lab.

420

Factores determinantes del nivel de compromiso medioambiental voluntario adquirido por los hoteles cotizados europeos / Determinants of voluntary environmental commitment acquired by European listed hotels  

Scientific Electronic Library Online (English)

Full Text Available SciELO Mexico | Language: Spanish Abstract in spanish Ante las importantes presiones que la actividad hotelera ejerce sobre el medioambiente, la ausencia de regulación de las actuaciones responsables y la escasez de investigaciones al respecto aparece la imperiosa necesidad de aportar luz en este sentido. Por ello, en este trabajo se analiza el comprom [...] iso medioambiental corporativo de los hoteles cotizados europeos; se utiliza como metodología el análisis de contenidos y se detectan los factores determinantes de las actuaciones responsables con el medioambiente con el propósito de contribuir a la construcción de un marco de referencia objetivo de medida de los avances en sostenibilidad de la actividad turística. Además, se contribuye al "argumento comercial" analizando la relación existente entre la rentabilidad empresarial y el desempeño medioambiental. Los resultados muestran que la mayoría de los hoteles analizados carece de política de protección medioambiental; asimismo, el tamaño, la normativa contable adoptada y la pertenencia a grupos son factores determinantes de la adopción de una postura más o menos responsable. Por otro lado, la rentabilidad empresarial resulta ser una de las ventajas de la integración de las cuestiones medioambientales en la estrategia corporativa de las empresas. Abstract in english Due to the significant pressures that hotels exert on the environment and the lack of regulation and research about it, it is necessary to provide solutions for this matter as soon as possible. That is the reason why this paper analyzes corporate environmental commitment of European listed hotels, w [...] ith the use of a content analysis methodology and by identifying the determinants of environmentally responsible actions. The purpose is to contribute to building a framework to measure the advances in sustainable tourism. Furthermore, it contributes to the "commercial argument" by means of the study of the relationship between return on investment and environmental performance. The results show that most of the hotels analyzed do not have an environmental protection policy and that the size, accounting practice and type of financial information disclosure (consolidated or unconsolidated data), influence that commitment. In addition, a higher return on investment is one of the advantages of voluntary environmental commitment.

Patricia, Milanés Montero; Esteban, Pérez Calderón; Francisco Javier, Ortega Rossell.

2012-12-01

 
 
 
 
421

Respiratory and ocular symptoms among employees of a hotel indoor waterpark resort--Ohio, 2007.  

Science.gov (United States)

During January--March 2007, the Warren County Combined Health District (WCCHD) received 665 reports of respiratory and eye irritation from patrons and lifeguards at a hotel indoor waterpark resort in Ohio. Tests revealed normal water chemistry and air chlorine concentrations, and exposure to airborne trichloramine in the waterpark was suspected as the cause of the symptoms. Because of the number of symptom reports and WCCHD's limited ability to measure trichloramine, the district requested an investigation by CDC's National Institute for Occupational Safety and Health (NIOSH). This report describes the results of that investigation, which revealed that trichloramine concentrations in the waterpark ranged from below the limit of detection to 1.06 mg/m3, and some concentrations were at levels that have been reported to cause irritation symptoms (>/=0.5 mg/m3). Lifeguards reported significantly more work-related symptoms (e.g., cough, wheezing, shortness of breath, chest tightness, and eye irritation) than unexposed hotel employees. Lifeguards also reported significantly more eye irritation and cough on days when hotel occupancy was high versus low. Insufficient air movement and distribution likely led to accumulation of trichloramine and exacerbation of symptoms. Based on recommendations to increase air movement and distribution at pool deck level, hotel management modified the ventilation system extensively, and subsequently no new cases were reported to WCCHD. The results of this investigation emphasize the importance of appropriate design and monitoring of ventilation and water systems in preventing illness in indoor waterparks. PMID:19194369

2009-02-01

422

QUALITY OF HOTELS WEBSITES – PROPOSAL FOR THE DEVELOPMENT OF AN ASSESSMENT METHODOLOGY  

Directory of Open Access Journals (Sweden)

Full Text Available In this article we propose a research whose main objective will be to reach a methodology for assessment, comparing and improving the quality of hotels Websites. The need for this methodology is justified by the fact that, so far, we haven´t identified any methodology that widely integrates and focus the technical quality and the content quality of the Websites.

José Avelino Victor

2010-04-01

423

The Matching Process in E-Mentoring: A Case Study in Luxury Hotels  

Science.gov (United States)

Purpose: This paper seeks to examine the effectiveness of an innovative e-mentoring programme introduced in an international group of luxury hotels. Design/methodology/approach: The paper employs the survey method, with quantitative and qualitative data analysis. The research model was developed from a literature review. Findings: While mentoring…

Simmonds, David; Lupi, Anne Marie Zammit

2010-01-01

424

A straightforward x-ray on applying the ecolabel to the hotel business area  

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Full Text Available The ecolabel is a voluntary European initiative for certifying products and services. This study focuses on identifying the perception of persons benefiting of hotel services by designing a research and applying it to the clients of a hotel that acquired the license to use the ecolabel. Identifying the reaction of clients to the ecolabel and the manner it influences the purchase behavior as part of the objectives pursued, were implemented by drafting and applying a questionnaire to the clients of that hotel. Processing the acquired responses was made by the specific applications for data processing, the results confirming only in part the initial assumptions. At a general level, most clients believe that acquiring the ecolabel should be seen in prices, but most of them are unwilling to pay extra for hotel services holding this certificate. Considering that only three accommodation facilities hold this certification in Romania, the research we initiated can be the starting point for developing other more detailed studies concerning the opinion, reasons and purchase behavior of the clients.

Nicolae Lupu

2013-11-01

425

A Study of the Renewal Cycle of Hotel Building Elements in Malaysia  

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Full Text Available Penang is the main tourism island which appeals an increasing number of travellers each year. Therefore, the hotels in Penang play a crucial role in the field of Penang tourism. However, recently some problems with the Penang hotels have been brought to light frequently by travellers including domestic and foreign tourists. The reason for this may be due to irregular maintenance as well as the fact that the renewal of the building elements may not have been duly carried out. In light of that, this research investigated the condition of the maintenance and renewal cycle of the building elements of the hotels in Penang. This study was conducted with a quantitative method, using a questionnaire to collect information regarding the condition of maintenance, evaluation of the condition of the building elements and the frequency of building elements renewal. The results revealed that each building element renewal cycle is differing according to the effects of maintenance and its lifespan. In terms of comparison with the renewals in Singapore hotels, there are shortcomings involved in the schedule of element renewals carried out in Penang.

Zhen Wei

2014-01-01

426

Family Hotel Businesses: Strategic Planning and the Need for Education and Training  

Science.gov (United States)

Small businesses dominate the tourism and hospitality industry worldwide and are of critical importance for the competitiveness of destinations. Small family hotel businesses are characterised by a number of specific business processes which generate particular training and educational needs. It is increasingly clear that small businesses are not…

Peters, Mike; Buhalis, Dimitrios

2004-01-01

427

ESL for Hotel/Hospitality Industry. Level: Advanced Beginner/Intermediate.  

Science.gov (United States)

This document contains 16 lesson plans for an advanced beginning and intermediate course in work-related English for non-English- or limited-English-speaking entry-level employees in the hotel and hospitality industry. Course objectives are as follows: helping participants understand and use job-specific vocabulary; receive and understand…

Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

428

The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food  

Directory of Open Access Journals (Sweden)

Full Text Available Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore, rather surprising that little if any sustained effort has been made to define authenticity with respect to Thai food (bearing in mind also regional variations or to incorporate certificates of quality to establishments providing such authentic dishes. This paper draws on qualitative research and personal observation undertaken in a wide range of Thai hotels with a view to identifying emergent value-adding clusters in the domestic hospitality sector. It describes and categorizes the uses of Thai F&B currently and identifies shortcomings in industry vision, which leads to recommendations for both hotel and resort managers and also to those responsible for national level tourism development efforts. The paper also recognizes the problematic nature of the concepts of ‘authenticity’ in this context and attempts to reconcile differing conceptions.

Thanan Apivantanaporn

2013-04-01

429

THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA  

Digital Repository Infrastructure Vision for European Research (DRIVER)

Customer Relationship Management (CRM) merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan ...

Fransisca Andreani; Yesslyn Sumargo; Chen Lie

2012-01-01

430

Hoteles Todo Incluído en Cozumel: aproximación hacia la sustentabilidad como elemento competitivo dei destino  

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Full Text Available EI artículo presenta los resultados dei estudio realizado en Hoteles Todo Incluido (TI de la Isla Cozumel, con eI propósito de a1canzar una explicación holística dei modelo turístico conformado y proponer directrices para avanzar hacia la sustentabilidad. La conceptualización se fundamenta en el análisis de la gestión integrada de los destinos que operan bajo esta modalidad - según el caso de Cozumel-, y la formulación de estrategias que propicien la sustentabilidad dei turismo como elemento competitivo en eI Caribe. Así mismo, se debaten enfoques teóricos, se caracteriza el espacio turístico, y se reconstruye eI proceso de formación y desarrollo dei producto en el destino, consecuentemente se realiza el diagnóstico de hoteles TI como parte dei modelo turístico de la ínsula, y se formula su proyección estratégica. The study of AlI Inclusive (AI Hotels in development models of coastal spaces is presented with the purpose of achieving a holistic explanation of the tourism system and projecting its sustainability. It is based on the analysis of the integrated management of destinations that operate this modality, according to the Cozumel case, and the formulation of strategies that contribute to sustainable positioning of tourism as a distinctive competition. As a result the conceptual focuses are discussed, the tourist context is characterized, the formation and development process of this product at destination are recreated, the diagnosis of the AI hotels is carried out as part of the tourist mo dei, and, finally, its strategic projection is formulated.

Alejandro Palafox Muñoz

2013-02-01

431

Occupations in the Hotel Tourist Sector within the European Community. A Comparative Analysis.  

Science.gov (United States)

This report contains a directory of job profiles in the tourist/hotel sector that is based on seven national monographs. It provides an instrument for comparing factors that characterize practitioners working in the sector in Germany, Spain, France, Greece, Italy, Portugal, and the United Kingdom. A methodological note discusses study objectives,…

Peroni, Giovanni; Guerra, Duccio

432

Performance evaluation methods in the hotel industry / Os métodos de avaliação de desempenho na hotelaria  

Scientific Electronic Library Online (English)

Full Text Available SciELO Portugal | Language: English Abstract in portuguese O presente trabalho tem como objetivo contribuir para o conhecimento sobre os métodos de avaliação de desempenho utilizados pelo sector hoteleiro, analisando se existe associação entre as características dos hotéis e os métodos utilizados. Para atingir este objetivo foram realizados inquéritos e ent [...] revistas aos responsáveis financeiros de 275 hotéis de 4 e 5 estrelas localizados em Portugal. Os resultados obtidos permitem concluir que existem associações entre as características dos hotéis e os métodos de avaliação de desempenho utilizados. Abstract in english This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 fou [...] r and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

Catarina Rosa, Nunes; Maria João Cardoso Vieira, Machado.

2014-01-01

433

Estimación de cargas térmicas de climatización de hoteles mediante simulación y redes neuronales artificiales  

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Full Text Available En el presente trabajo se hace una estimación de las cargas térmicas de climatización de un hotel turístico mediante un simulador térmico, para distintos niveles de ocupación y diferentes condiciones climatológicas.A partir de los resultados de la simulación térmica se diseñó una red neuronal artificial y se obtuvo un modelo neuronal que relaciona con exactitud la carga de enfriamiento del sistema de climatización con las temperaturas máximas y mínimas diarias para distintos valores de ocupación del hotel, permitiendo trazar distintas estrategias de ocupación y predecir el consumo de energía del sistema de climatización de una forma rápida y precisa.  In the present work it is made an estimation of the cooling load of a hotel by using thermal simulation, for several occupancy levels and weather conditions.With the results of the thermal simulation an Artificial Neural Network