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Sample records for metropole hotel uk

  1. METROPOL

    International Nuclear Information System (INIS)

    To simulate complex 3-dimensional groundwater flow problems as well as to perform pre- and postprocessing on input and output data a software package is necessary. In recent years, RIVM has built such a set, called METROPOL, which has been applied successfully for a number of situations. This report describes this software package. The mathematical background is given in several more detailed reports. The quality of the programme is currently being studied by comparing with analytical solutions, results of other programmes and by simulation of laboratory and field experiments. (author). 26 refs.; 5 figs

  2. In Search for Best Practices: exploring the relationship between the effective use of management practices and organizational performance in the UK´s hotel sector

    OpenAIRE

    Adriano de Lemos Alves Peixoto

    2012-01-01

    AbstractThe main aim of this paper is to present the results of a single sector study conducted as a survey of 213 different workplaces and designed to investigate the relationship between the effective use of management practices and performance in the UK´s Hotel sector, a high labour inten...

  3. Demografi og boligpriser i den Københavnske Metropol

    DEFF Research Database (Denmark)

    Skak, Morten; Bloze, Gintautas

    2013-01-01

    Den demografiske udvikling i den Københavnske Metropol har ændret sig markant i de senere år. Det nye er, at Hovedstaden er blevet den befolkningsmæssige magnet med netto-tilflytning fra såvel forstæderne som fra resten af landet.

  4. Hotel Carrera

    Directory of Open Access Journals (Sweden)

    Josué Smith del Solar

    2004-12-01

    Full Text Available El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación.Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

  5. Hotel Carrera

    Scientific Electronic Library Online (English)

    Josué, Smith del Solar; José, Smith Miller.

    2004-12-01

    Full Text Available El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una [...] serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación. Abstract in english Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family [...] homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

  6. Metropol: A computer code for the simulation of transport of contaminants with groundwater

    International Nuclear Information System (INIS)

    In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

  7. The Infinite Hotel

    Science.gov (United States)

    Wanko, Jeffrey J.

    2009-01-01

    This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

  8. Calculation of groundwater flow and particle tracking for the Gorleben site with Metropol

    International Nuclear Information System (INIS)

    In the framework of the European Community Management and storage of radioactive waste programme and its Pagis project (Performance assessment of geological isolation systems), a study of the groundwater flow system in the permeable strata overlaying the Gorleben salt-dome in the Federal Republic of Germany has been carried out. The main purpose of this study was to compare the results obtained previously with the finite difference Swift computer code and the results obtained with the finite element Metropol computer code, developed at RIVM. Such a direct comparison was hampered by the fact that no standard is available for the results obtained. As a follow-up, Metropol was used for simulations that included the variations in the liquid density due to variations in the salt concentration. Some conclusions could be drawn: the travelling times of a particle through a single high permeable block increases by approximately two orders of magnitude compared to the constant density calculations due to the effect of high concentration gradients. However, the complexity of the problem considered has not yet made it possible to formulate conclusions for the complete model in a general way

  9. Strategic Management in a Hotel

    OpenAIRE

    Bardis, Penelope

    2012-01-01

    The aim of this research was to observe features and factors that affect a hospitality industry organization. In particular, the researched organization was a big hotel situated in Corfu, Greece. The purpose was to examine issues that affect the hotel’s operation, create a simple strategic analysis through basic tools used in strategic management, determine strengths and weaknesses of the hotel and study what external factors influence the hotel immediately. The theoretical part of the...

  10. Differentiating emotional hotel experiences:

    OpenAIRE

    Desmet, P. M. A.; Guiza Caicedo, D.; Hout, M.

    2009-01-01

    Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often reported unpleasant emotions were dissatisfaction, aversion, and boredom. Some conditions were found to elicit both pleasant and unpleasant emotions (e....

  11. Profitability of Icelandic Hotels

    OpenAIRE

    Rúnar Guðnason 1978

    2013-01-01

    The main objective of this research was to find out why hotel profitability in Iceland has been low and how it can be improved. Many possible explanations have been proposed in this context but no inquiry has been conducted into the factors that might explain the low profitability in the Icelandic hotel industry and indicate how it might be improved. Factors affecting firm profitability are numerous and originate both externally from the surrounding economy or industry and from within the fir...

  12. Hotelling Tax Competition

    OpenAIRE

    Wooders, Myrna; Zissimos, Ben

    2003-01-01

    This paper shows how competition among governments for mobile firms can bring about excessive differentiation in levels of taxation and public good provision. Hotelling?s Principle of Minimum Differentiation is applied in the context of tax competition and shown to be invalid. Instead, when an equilibrium exists, differentiation of public good provision is maximized. Non-existence of equilibrium, which is possible, is a metaphor for intense tax competition. The paper also shows that, to some...

  13. BOUTIQUE HOTELS - NEW APPEARANCES IN HOTEL INDUSTRY IN ROMANIA

    OpenAIRE

    CECILIA IRINA R?BON?U; GEORGE NICULESCU

    2009-01-01

    The appearance in Romania of new forms of accommodation, with a unique specificity, has determined us to explore the boutique hotels in terms of the concept, the specificity, their typology, employment and the possibility for development in the still early market in our existing country. As recent studies in the field illustrate, the hotel market will meet a strong emerging development on share of small hotels, boutique-type. Increasingly popular in recent years, boutique hotels have emerged ...

  14. Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria

    OpenAIRE

    Williams, Christopher

    2010-01-01

    This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

  15. TRENDS IN CROATIAN HOTEL INDUSTRY

    OpenAIRE

    Grzinic, Jasmina

    2008-01-01

    Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the...

  16. El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza

    Directory of Open Access Journals (Sweden)

    Diana Carolina Rojas

    2008-11-01

    Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

  17. Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA

    OpenAIRE

    Dinh Quynh, Mai

    2013-01-01

    The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering...

  18. Salón social del club natación Metropole Las Palmas de Gran Canaria, España

    Directory of Open Access Journals (Sweden)

    López Díaz, Luis

    1978-02-01

    Full Text Available This hall is the first stage of an ambitious programme of reforms and extensions to the Metropole Swimming Club which, apart from increasing and diversifying the number of the sports installations, includes others of an eminently social nature. The numerous conditioning factors which limited the construction of the hall from the beginning, both regarding the surface —rectangular and extremely elongated, messuring 13 x 13 m, and height— about 3 m, and regarding its situation within the whole, lead to the arrangement of three articulated atmospheres within a single space, covered with thin reinforced concrete warped membranes, as the only solution capable, on the one hand, of reducing the coldness and stiffness of the structure imposed, and on the other, of satisfactorily answering the design bases which prefixed multifunctionality, transparency and representativity of the building. A final premiss which called for the integration of the work in a surrounding gardaned environment was solved by the complete glazing of the frontages and the light tones of the finishing materials.

    Este salón es la primera fase de un ambicioso programa de reformas y ampliaciones para el Club Natación Metropole que, además de aumentar y diversificar el número de las instalaciones deportivas, incluye otras de carácter eminentemente social. Los numerosos condicionantes que desde un principio limitaron la construcción del salón, tanto en cuanto a superficie —rectángulo sumamente alargado de 13 x 33 m— y altura —unos 3 m—, como a su situación dentro del conjunto, condujeron a la organización de tres ambientes articulados dentro de un espacio único, cubiertos con sendas membranas delgadas de hormigón armado, de formas alabeadas, como única solución capaz, por una parte, de reducir la frialdad y rigidez de la conformación impuesta, y por otra, de responder satisfactoriamente a las bases de diseño que prefijaban la multifuncionalidad, diafanidad y representatividad del edificio. Una última premisa que requería la integración de la obra en el ambiente ajardinado circundante, se resolvió mediante el total acristalamiento de las fachadas y la entonación clara de los materiales de acabado.

  19. Hotel, Logistics and Travel

    Science.gov (United States)

    Please make your hotel reservation no later than Wednesday, October 7, 2009, to ensure that you obtain the Federal Government rate. A block of rooms has been reserved under the name SCORE. You are responsible for making your own room reservations. There will be no rooms available at the Government per diem after the cutoff date.

  20. TRENDS IN CROATIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Jasmina GRZINIC

    2008-01-01

    Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

  1. A simulation age-specific tuberculosis model for the Cape Town metropole

    Scientific Electronic Library Online (English)

    Farai, Nyabadza; Dieter, Winkler.

    Full Text Available Tuberculosis (TB) continues to present an insurmountable health burden in the Western Cape Province of South Africa. TB dynamics in adults is different from that in children, with the former determining the latter. Because the dynamics of TB are largely dependent on age, planning for interventions r [...] equires reasonable and realistic projections of the incidence across ages. It is thus important to model the dynamics of TB using mathematical models as predictive tools. We considered a TB compartmental model that is age dependent and whose parameters are set as functions of age. The model was fitted to the TB incidence data from the Cape Town metropole. The effective contact rate, a function of both age and time, was changed to fit the model to the notification rates of active TB disease cases. Our simulations illustrate that age structure plays an important role in the dynamics of TB. Projections on the future of the epidemic were made for each age group. The projected results show that TB incidence is likely to increase in the lower age groups of the population. It is clearly evident that even very simple models when applied to limited data can actually give valuable insights. Our results show that the age groups who have the highest incidence rates of active TB disease have the highest contribution in the transmission of TB. Furthermore, interventions should be targeted in the age group 25-34 years.

  2. Du Lac de Geneve au Lac Baikal: deux metropoles en construction

    Directory of Open Access Journals (Sweden)

    Guy Mettan

    2006-08-01

    Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d'Annemasse dans un ensemble qui atteindrait environ un million d'habitants au total. Le lac Leman (Lac de Geneve faisant office de point commun entre ces villes, la region prendrait le nom de metropole lemanique ou de Bassin lemanique. Ce qui a pour avantage de ne pas mettre Geneve trop en evidence et de ne pas vexer les autres villes dont les noms seraient menaces de disparaitre au profit de Geneve.Pour reussir, ce rapprochement doit respecter quelques principes fondamentaux :1 developper les infrastructures communes et les moyens de communication entre les villes partenaires : la gestion de l''aeroport international de Geneve a ainsi ete ouvert a la France et aux representants de Lausanne. On projette de construire une troisieme voie pour l'autoroute et la ligne de chemin de fer qui relie Geneve a Lausanne. Sur le plan politique, les deputes des deux provin2ces militent dans la meme direction.2 respecter les identites traditionnelles et developper une identite commune autour d'un projet rassembleur. Le projet de fusion a echoue parce qu'il niait l'histoire et les traditions propres a chaque ville. Sans territoire et de tradition protestante calviniste, Geneve est universitaire, internationale, tres urbaine. Lausanne est lutherienne et plus enracinee dans une region agricole et viticole. La culture et l'economie, et surtout la fiscalite ne sont pas les memes. Cela reconnu, il convient malgre tout de developper des projets communs, qui rassemblent les habitants des deux regions et puissent peu a peu forger l'idee d'un destin commun. Pour Geneve et Lausanne, ce pourrait etre la vocation internationale, Geneve etant connue pour ses organisations internationales liees et le siege europeen de l'ONU tandis que Lausanne est devenue la capitale internationale du sport avec le CIO (Comite international olympique et federations sportives. Un deuxieme axe est de profiler l'ensemble de la metropole comme une region du savoir, avec ses universites, ses sieges d'entreprises multinationales et centres de recherche et de haute technologie.3 promouvoir la region comme un ensemble coher

  3. Employee Engagement at a Hotel : Case: Hotel Haven, Helsinki

    OpenAIRE

    Po?lla?nen, Emmi

    2013-01-01

    The purpose of the research study was to find out reasons and level of work engagement among front office staff at Hotel Haven. The study was designed to help develop an understanding of the staff's organizational commitment and its effect on the company's financial performance and to give suggestions for the employer for further actions to maintain the engagement level high. The study was also to find out if results of Hotel Haven differ from other hotels and restaurants studied in the same ...

  4. Managing ServerHotel

    OpenAIRE

    Kumpulainen, Taru

    2006-01-01

    This graduate study was assigned by Unisys Oy Ab. The purpose of this study was to find tools to monitor and manage servers and objects in a hosting environment and to remotely connect to the managed objects. Better solutions for promised services were also researched. Unisys provides a ServerHotel service to other businesses which do not have time or resources to manage their own network, servers or applications. Contracts are based on a Service Level Agreement where service level is agreed ...

  5. Competitor survey for Hotel Hekla

    OpenAIRE

    Tuominen, Nora; Rutila, Henni

    2014-01-01

    This thesis was commissioned by Icelandic Hotel Hekla. It is a competitor survey of accommodation establishments located inside 45 kilometre radius around the hotel. The aim was to define which establishments are direct competitors and to present their characteristics. The results were compared to the characteristics of Hotel Hekla to find out whether it has a competitive advantage or not. The theoretical framework included concepts such as competitive advantage, competi-tor types, compet...

  6. Management of Hotel Dining Information System

    OpenAIRE

    Liu, Fangyi

    2010-01-01

    Dining hotel management is more completed, more accurately, and effectively method for hotel and dining industries. It is an application based on modern hotel market. The information management system is already widely used in many fields at moment. Nowadays, with the dining hotel industries development, an advanced and scientific management system that could be more detailed and secure is needed. Hotel Dining Management system is extremely practical in the present hotel industry dining manag...

  7. Patterns of seatbelt use in different socioeconomic communities in the Cape Town Metropole, South Africa

    Scientific Electronic Library Online (English)

    D J, van Hoving; M, Sinclair; L A, Wallis.

    Full Text Available BACKGROUND: Road traffic injuries are a leading cause of death and may be related to social inequality. OBJECTIVE: To establish whether patterns of seatbelt use vary between different socioeconomic communities in the Cape Town Metropole, South Africa. METHODS: Vehicles and their occupants at 7 high- [...] volume crossings (3 in high-income areas) were placed under surveillance for 2 hours each during November 2010. All occupants were eligible for inclusion except occupants of non-motorised vehicles, two-wheel motorised vehicles, buses, taxis, heavy goods vehicles and emergency vehicles. Child seatbelt use was recorded only for children who appeared older than 3 years. RESULTS: A total of 4 651 vehicles with 6 848 occupants were surveyed. Rates of seatbelt use were 45.1% (n=3 090) for all occupants, 54.0% (n=2 513) for drivers, 33.1% (n=521) for front-seat passengers (adults 33.2%, n=452; children 32.7%, n=69) and 9.0% (n=56) for rear-seat passengers (adults 4.0%, n=13; children 14.4%, n=43). Occupants from high-income areas were more likely to wear seatbelts (odds ratio (OR) 4.35; 95% confidence interval (CI) 3.89 - 4.88). Use of child restraints was poor overall (22.3%, n=114), but also varied according to income areas (high income 40.9%, n=99; low income 0.03%, n=6; OR 26.77; 95% CI 11.44 - 62.63). DISCUSSION: The impact of road traffic injuries is significant, but can be decreased by using appropriate restraining devices. Seatbelt use in South Africa, although compulsory, is neither strictly adhered to nor enforced. Their use is proportionally lower in lower-income areas. Specific interventions are required to target these communities directly.

  8. Monetary Policy and Data Uncertainty: A Case Study of Distribution, Hotels and Catering Growth

    OpenAIRE

    MAHADEVA, Lavan

    2007-01-01

    This paper is a case study of the real world monetary policy data uncertainty problem. The initial and the latest release for growth rates of the distribution, hotels and catering sector are combined with official data on household income and two surveys in a state-space model. Though important to the UK economy, the distribution, hotels and catering sector is apparently difficult to measure. One finding is that the initial release data is not important in predicting the latest release. It co...

  9. Hotel made out of trash draws a crowd in Madrid

    Science.gov (United States)

    Grinnell, Max

    BBC News-Hotel made entirely from rubbish opens in Madridhttp://www.bbc.co.uk/news/world-europe-12245311Madrid's Beach Garbage Hotel Constructed to Protest World's Dirty Oceanshttp://www.huffingtonpost.com/2011/01/20/madrids-beach-garbage-hot_n_811442.html#s226725'Garbage Warrior' Turns Trash Into Green-Built Houseshttp://life.gaiam.com/article/garbage-warrior-turns-trash-green-built-housesInternational Tourism Trade Fairhttp://www.ifema.es/ferias/fitur/default_i.htmlOcean Conservancy: International Coastal Cleanuphttp://www.oceanconservancy.org/our-work/marine-debris/international-coastal-cleanup-11.htmlSome travel books will refer to hotel as "run-down" or "rough around the edges", but would any guide be so bold as to say a particular hostelry is "rubbish"? Those might be fighting words for some, except perhaps for the Beach Garbage Hotel in Madrid. The aptly named hotel is constructed out of garbage picked up from beaches all across Europe, and it drew quite a crowd curious to learn more about this unusual structure. The idea for the Beach Garbage Hotel was created by German artist Ha Schult, who wished to draw attention to the tremendous problems created by the widespread ocean dumping of refuse and other materials. The hotel was temporarily placed in the city center of Madrid to coincide with the International Tourism Trade Fair held this past week. Schult found all of the materials for this five-room hotel on beaches, flea markets, and landfills. The hotel has since been removed from the site, but Schult has plans to construct other eye-catching properties in similar high-profile locales.The first link will take visitors to a piece from the Irish Times about this unusual hotel. The second link leads to a nice video from the BBC which takes the curious around the house, and also includes a few words from Ha Schult. Moving on, the third link leads to some nice photos of the property, courtesy of the Huffington Post. The fourth link leads to a story from the Gaiam website about Michael Reynolds, the "garbage warrior" who uses discarded items to construct houses. The fifth link leads to the homepage of the International Tourism Trade Fair. Finally, the last link will take users to the Ocean Conservancy's International Coastal Cleanup page, complete with information their initiative to clean up marine debris.

  10. Barons Hotels - uus hotellikett, uued hotellid

    Index Scriptorium Estoniae

    2007-01-01

    Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

  11. Does Deafness Spell Disaster? An Analysis of the Written English Levels of Deaf Children in the Nelson Mandela Metropole, South Africa

    Science.gov (United States)

    Weir, Carolyn; Aylif, Diana

    2014-01-01

    This article presents the findings of an empirical comparative study in the Nelson Mandela Metropole investigating the difference between the written English of deaf children and the written English of hearing children and makes recommendations on how to improve the writing of deaf children. The psycholinguistic approach was used for the…

  12. Domestic Hot Water Usage in Hotels; Tappvarmvattenanvaendning paa hotell

    Energy Technology Data Exchange (ETDEWEB)

    Petersson, Stefan; Werner, Sven [FVB Sverige AB, Vaesteraas (Sweden); Sandberg, Martin; Wahlstroem, Aasa [Swedish National Testing and Research Inst., Boraas (Sweden)

    2004-06-01

    Historically, design curves for domestic hot water, have been well sized and therefore also the components oversized. The Swedish district heating companies have noticed this and some companies replace large valves with customer-required valves, which give several advantages. There are several reasons why valves and heat exchangers can be customer-required and still the customers demand for hot water comfort can be fulfilled. The domestic hot water flow is composed, the taps are often short, large simultaneous taps are not very likely. Also, the dimensioning flows occur in the winter period, while the components are dimensioned for the summer case. The water pipes level off temporary temperature drops and the user seldom notices these because water with 55 deg C is not used in the tap. For residential buildings there are dimensioning recommendations on domestic hot water flow, but not for hotels. The purpose of this project has been to evaluate the domestic hot water use in relation to size and number of occupied beds. If the patterns of the chosen hotels coincide regarding to the sizes, dimensioning curves for domestic hot water use can be suggested. They can be used when hotels, or buildings with the same use pattern, are being built or restored. Measurements on 3 hotels with different sizes have been made. The hotels have 36, 52 and 158 rooms. The hotels are situated in the cities of Boraas and Kinna in Sweden. A short period of measurements from another hotel in the city of Gaevle (199 rooms) has also been included in this project. The measurements show that large hot water taps in hotels are rare and short. For the hotels, relative, cumulative relative frequencies and likely extreme values have been estimated. For residential buildings, The Swedish District Heating Association have recommendations for dimensioned domestic hot water flows. Formerly, these recommendations have been levelled so a cumulative relative frequency of 1 %, is reached, i.e. 99 % of all hot water taps are below this flow. The new recommended dimensioning curve for residential buildings involve a cumulative relative frequency of 7 %. This can not be directly transferred to hotels due to variations in number of occupied beds during the period of measurements. This project has shown that maximum domestic hot water flow not necessarily occurs when the hotel is fully occupied. Instead, it indicates likely maximum flows for the three hotels. These recommendations are for heat exchangers and primary valves dimensioning. The water pipes in the houses are included in a special dimensioning.

  13. Kubija Hotell-Loodusspaa = Kubija Hotel-Nature Spa

    Index Scriptorium Estoniae

    2012-01-01

    Võrus Männiku tee 43A asuva Kubija Hotell-Loodusspaa sisekujundusest. Sisearhitektid Tiiu Truus ja Birgit Jaanus (Stuudio Truus). Arhitektid Indrek Tiigi ja Helle-Triin Hansumäe. Loetletud Stuudio Truus tehtud töid

  14. Hotell Radisson SAS = Radisson SAS Hotel / Inga Raukas

    Index Scriptorium Estoniae

    Raukas, Inga, 1967-

    2001-01-01

    Projekteerija Arhitektuuribüroo Künnapu & Padrik. Arhitektid Vilen Künnapu, Ain Padrik, Eero Palm, Tarmo Maiste. Sisekujundajad Christian Lundwall, Jan Öberg. Konstruktsioonid: Teuvo Meriläinen, Jyrki Rautamäki. Projekt ja hotell valmis 2000. 12 ill.: korruste plaanid, sise- ja välisvaated

  15. Loyalty Card Promotional Activity in Budget Hotel

    OpenAIRE

    Teng, Fei

    2010-01-01

    Loyalty card is one of the most commonly used promotional activities in business. Thus far, there are some research has been done on luxury hotel, but very few researches are on budget hotel. So, the purpose of the thesis is finding out the Swedish customers’ attitude and behavior towards budget hotel’s loyalty card; getting to know what factors influence Swedish customers’ response towards the loyalty card and budget hotels. In the thesis, the main research problem is “How do Swedish...

  16. Et dansk hotell

    DEFF Research Database (Denmark)

    Baca, Susan; Busck, Ole Gunni

    2011-01-01

    Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen, arbejdsorganisationen og det kollegiale fællesskab virker fremmende eller hæmmende for indvandrernes inklusion og trivsel. Rapporten indledes med en beskrivelse af konteksten, dvs. virksomheden og dens organisation og arbejdsforhold med fokus på ansættelsen af indvandrere og deres udviklingsmuligheder. Herefter følger en sammenfatning af den indsamlede information fra interviews med fokus på oplevelsen og håndteringen af kulturforskelle samt positive og negative faktorer for indvandrernes trivsel og inklusion på arbejdspladsen. Til sidst følger en mere analytisk karakteristik af Hotellet som arbejdsplads for indvandrere.

  17. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    OpenAIRE

    Aryee, Susan

    2011-01-01

    Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. Findings The hote...

  18. The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

    OpenAIRE

    Jysma?, Ekaterina

    2012-01-01

    Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

  19. Ethnography of an HIV hotel.

    Science.gov (United States)

    Carr, G

    1996-01-01

    The human immunodeficiency virus (HIV) epidemic has created new communities of need among people infected with the virus who are already marginalized by poverty, sexual activity and identity, and drug use. An ethnography of one residential hotel in San Francisco, based on the concept of culture, reveals some themes including the meanings of the hotel as a supportive community for residents, the meanings of drug use in this culture, and the meanings of working in such sites for some nurses. PMID:8679966

  20. Analisa Investasi Hotel Pesonna Makassar

    Directory of Open Access Journals (Sweden)

    Rina Nufaili

    2014-09-01

    Full Text Available Kota Makasar sebagai pusat kota perdagangan di Sulawesi Selatan yang memiliki tingkat kunjungan yang relatif tinggi, terlihat dari tingkat kesibukan Bandar Udara Hasanuddin, menjadikan keberadaan hotel menjadi penting dalam perkembangan kota Makassar. Karena hotel ini dibangun secara keseluruhan, maka biaya yang dibutuhkan cukup besar untuk menyelesaikannya.Tugas Akhir ini bertujuan melakukan analisa kelayakan dengan meninjau aspek finansial. Adapun fokus evaluasi aspek finansial tersebut untuk memperoleh gambaran apakah Hotel Pesonna Makasar layak atau tidak.Metodologi yang dipergunakan dalam penyelesaian tugas akhir ini adalah pengumpulan data, pengolahan data, analisa pendapatan, aliran kas serta meninjau aspek finansial dengan metode Net Present Value (NPV, Internal of Return (IRR, Payback Period, serta melakukan analisa sensitivitas terhadap variable tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar dan tahun mulainnya pengembalian pinjaman. Dari hasil analisa diketahui bahwa investasi total Hotel Pesonna sebesar Rp 94.156.073.314 dengan NPV selama masa investasi sebesar Rp 53.864.276.827, analisa Internal Rate of Return (IRR Hotel Pesonna sebesar 24,7%, lebih besar dari arus pengembalian yang diinginkan sebesar 12%, maka hotel ini dikatakan layak dari segi finansial. Dari hasil analisa Payback Period (PP = 7,84 tahun, lebih kecil dari masa investasi yang ditentukan, maka dari segi finansial hotel Pesonna dikatakan layak. Sedangkan untuk hasil analisa sensitifitas antara variabel tingkat jumlah pengunjung, biaya investasi, tarif sewa kamar terhadap NPV diketahui bahwa Hotel Pesonna layak jika penurunan tingkat hunian kurang dari 20%,kenaikan biaya investasi kurang dari 40%, penurunan tarif sewa kamar tidak lebih dari 20%. Dari analisa sensitifitas terhadap lama pembayaran pinjaman di dapat bahwa semakin lama pembayaran pinjaman maka nilai NPV semakin tinggi.

  1. Performance evaluation methods in the hotel industry

    OpenAIRE

    Nunes, C.; Machado, M.

    2014-01-01

    This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

  2. A framework for successful hotel developments

    OpenAIRE

    Venter, I.; Cloete, C. E.

    2007-01-01

    Although there are similarities between hotel and other commercial property developments, hotel development has unique characteristics and requires specific management expertise. Hotels are usually 'single-use' properties, whose primary revenue is generated from a service-based industry. They have a market value directly related to their ability to generate future net income by means of their operations. The essence of successful hotel property development lies in understanding these unique c...

  3. Increasing Environmental Awareness of Hotel Customers, Case: a Turkish Eco Hotel

    OpenAIRE

    Romppanen, Jaana

    2010-01-01

    The purpose of this project-based thesis was to design an eco-booklet for hotel customers of a Turkish eco hotel for increasing their environmental awareness. The booklet is divided into three parts. It first describes the main environmental impacts of tourism globally, in Turkey and in the Bodrum Peninsula. In the second part, the partner hotel of this final year thesis is introduced as an eco hotel. The last part introduces the hotel customers environmentally responsible ways of behaving wh...

  4. Environmentally Friendly Luxury Hotel : case: Grand Palace Hotel, Riga, Latvia

    OpenAIRE

    Losanwe, Ieva

    2013-01-01

    Chemical pollution, loss of biodiversity, ecological and other to environmental issues addressing words are often heard in todays’ society. Sustainability and especially its environmental aspect are growing trend. Environmental sustainability is considerable issues as well in tourism industry. Hotels can decrease their negative impact on environment by following and implementing environmentally sustainable practices at their business. Any step towards sustainability benefits both the enviro...

  5. Self-organising innovation networks, mobile knowledge carriers and diasporas: Insights from a pioneering boutique hotel chain

    OpenAIRE

    Lowe, M.; Williams, Am; Shaw, G.; Cudworth, K.

    2012-01-01

    This paper provides insights from the UK’s pioneering boutique hotel chain, Hotel du Vin (HduV) to explore the dynamics of self-forming innovation networks within the service sector. In particular, it focuses on HduV’s diaspora of spin-off and follow-on enterprises, examining the nature of innovation and creativity, and the significant role of human mobility in knowledge transfer and in the dynamic reconfiguration of such networks. Through the use of participative’ research methods and ...

  6. ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS

    Directory of Open Access Journals (Sweden)

    Dilek Kekeç Morkoç

    2012-11-01

    Full Text Available Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the changes in electronic marketing. With this purposes, it was intended to determine the level of electronic marketing practices and electronic marketing elements via their own website, according to the types and classes of hotel establishments. The method of content analysis was used. According to data of collected from hotels’ web sites in Marmara Region, %96.8 of hotels are covered by search engines and five star hotels & chain hotels were found more dynamic and were allowing the practices for electronic marketing.

  7. School-based occupational therapists: An exploration into their role in a Cape Metropole full service school

    Scientific Electronic Library Online (English)

    Amshuda, Sonday; Kerry, Anderson; Catherine, Flack; Cathy, Fisher; Jennifer, Greenhough; Rachel, Kendal; Carmen, Shadwell.

    Full Text Available School based occupational therapists within the South African context are faced with the challenge of extending their roles within inclusive education. The following article describes a research study that was conducted by a group of fourth year occupational therapy students in 2006. The purpose of [...] the research was to explore the current role and develop a future perspective for school-based occupational therapists in an inclusive education system in a full service school in the Cape Metropole area. A qualitative phenomenological approach was followed, where semi structured interviews and focus groups were the methods of data collection. Data was transcribed and analysed inductively using content analysis.The article expands on the following two themes, namely the unclear existing role of the occupational therapist in inclusive schools and diverse and evolving attitudes towards inclusive education. The themes highlight the attitudes and perceptions of teachers, parents and an occupational therapist on inclusive education and explores the possibilities of emerging and transforming roles for occupational therapists willing to engage in this inclusive process.

  8. MARKETING PLAN FOR HOTEL KAKSLAUTTANEN

    OpenAIRE

    Yu, Yueyuan

    2011-01-01

    The objective of this thesis was to make a marketing plan for Hotel Kakslauttanen to increase its sales and profit, to improve the satisfaction of customers and to promote popularity and reputation. The quantitative research method was considered to be the most appropriate for this research. In the theoretical part, the study was focused on internal and external marketing environment analysis, marketing strategies management, planning, marketing mix and segmentation. The empirical part in...

  9. Hotel Rantasipi en Hyvinkää – Finlandia

    Directory of Open Access Journals (Sweden)

    Jaatinen, Martti I.

    1975-06-01

    Full Text Available This hotel building belongs to a national chain, with similar characteristics and construction; all the hotels in this chain provide a luxurious and most comfortable atmosphere, extremely modern installations, carefully selected locations in the interior of the country as well as along the coast. The hotel described in the article is situated close to a forest area, almost constantly covered with snow, and in the vicinity of a most complete sports installation. The building has two floors, 190 rooms, 3 restaurants, 2 ball rooms, indoor swimming pool, conference room, etc. The structure is of concrete and the exterior treatment agrees with the surrounding landscape.Este edificio hotelero pertenece a una cadena nacional, con características y construcción similares; todos ellos disponen de un ambiente lujoso y acogedor, modernísimas instalaciones, entornos de interior o de costa cuidadosamente elegidos. El que se describe en el artículo está situado junto a una zona boscosa, casi siempre nevada, y en la proximidades unas completísimas instalaciones deportivas. Dispone de dos plantas, 190 habitaciones, 3 restaurantes, 2 salas de fiestas, piscina cubierta, salón de conferencias, etc. Estructura de hormigón y tratamiento exterior acorde con la naturaleza circundante.

  10. ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS

    OpenAIRE

    Dilek Kekeç Morkoç; Lütfi Atay

    2012-01-01

    Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the change...

  11. Un hotel para contener el sur

    Scientific Electronic Library Online (English)

    Rodrigo, Booth; Cynthia, Lavín.

    2013-04-01

    Full Text Available Impulsada por la expansión ferroviaria, la incorporación de las provincias lejanas de Chile al imaginario nacional estuvo fuertemente determinada por el motor del turismo y la construcción de infraestructura hotelera estatal, como el Hotel Pucón. [...] Abstract in english Driven by railroad expansion, Chilean collective imagination slowly incorporated the distant provinces. The process was strongly determined by tourism and the construction of hotel infrastructure such as the Hotel Pucón. [...

  12. Study on the Issue of Staff Training in Business Hotel

    OpenAIRE

    Qiumei Fan

    2009-01-01

    According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

  13. Sihiks arukas hotell / Ene Läkk

    Index Scriptorium Estoniae

    Läkk, Ene, 1957-

    2007-01-01

    Hotelliteeninduse ja kujunduse kaasajastamiseks valminud töödest - Jan Grapsi ja Ken Kristjan Ruudu "Intelligentne uks", Igor Volkovi puutevaba segistiga kraanikauss, Ilona Gurjanova vooditekstiil, Tarmo Luisu valgustid jm

  14. Nutrition related knowledge and practices of hypertensive adults attending hypertensive clinics at day hospitals in the Cape Metropole

    Directory of Open Access Journals (Sweden)

    H. Becker

    2004-09-01

    Full Text Available The aim of this study was to determine nutrition knowledge and dietary practices of hypertensive adults attending hypertensive clinics at Day Hospitals in the Cape Metropole. Ten Day Hospitals were randomly selected from a total of 31 Day Hospitals and the first participants attending the hypertension clinics per day were recruited. A total of 85 participants were evaluated. The weight, height, waist and hip circumference of each participant was measured, as well as their blood pressure. Knowledge of dietary intake was obtained by completing a questionnaire, during an interview with the patient. Knowledge regarding salt usage indicated that a large percentage (34.1 % of participants believed that flavour enhancers like Aromat or Fondor could safely be used instead of table salt. Furthermore, 23.5% reported that tinned and smoked meat or fish have a low sodium (salt content. Fruit and vegetables were perceived as having a positive effect on hypertension by 74.1 % of participants. However, only 15% of the group knew that the recommendation for their usage was five or more servings per day. Only 12.9% of participants in this study had a normal weight (body mass index (BMI < 25, 25.9% were overweight (BMI 25 - 29.9 and 61.2% were obese (BMI ? 30; 84.7% recognized the association between obesity and hypertension. A large waist circumference (> 88cm in women; 102cm in men was found in 61.2% of participants, however, only 18.2% of black men had such a measurement. Uncontrolled blood pressure readings (> 140/90mm Hg were found in 61.2% of these patients at the hypertension clinics.

  15. Strategic Management Practices within the Romanian Hotel Industry

    OpenAIRE

    Ovidiu-Niculae Bordean; Anca Borza

    2014-01-01

    The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

  16. SANITARY GUIDELINES AND MAINTENANCE INSTRUCTIONS FOR THE POTABLE WATER SYSTEM OF HOTEL-SHIP SUNBORN GIBRALTAR

    OpenAIRE

    Leppa?nen, Henrik

    2014-01-01

    Finnish company Sunborn International is completing construction works at the time of writing this study for their hotel-ship Sunborn Gigraltar, located in Gibraltar (UK). This thesis was commissioned for doing research of how to storage potable drinking water according to the sanitary safety guidelines of World Health organization (WHO) and ensure constant and healthy water supply at all times for customers. Before starting water supply onboard, should be WHO guidelines studied and condi...

  17. Hotel Pegaso - Georgetown - Guayana Británica

    Directory of Open Access Journals (Sweden)

    Taylor Woodrow, International Ltd., Arquitectos

    1973-09-01

    Full Text Available The hotel is made up of a basement and a nine-storey high circular tower. In the first, the common use premises have been arranged, whereas the tower contains the bed-rooms and private apartments. A central service nucleus houses: staircases, lifts and vertical air conditioning ducts. It is built of a metal structure and concrete slabs for the floors. The partition walls dividing the bedrooms in the tower are arranged radially. For the foundations, box-type piles were used, filled with concrete, due to the soft alluvium soil on which the town stands.El hotel está constituido por un basamento y una torre circular de nueve plantas de altura. En el primero se han dispuesto los locales de uso común, mientras que la torre contiene los dormitorios y apartamentos privados. Un núcleo central, de servicio, alberga: las escaleras, los ascensores y los conductos verticales del aire acondicionado. Su construcción es a base de estructura metálica y losas de hormigón para los suelos. Los tabiques que delimitan los dormitorios de la torre van dispuestos de manera radial. Para la cimentación se utilizaron pilotes, tipo cajón, rellenos de hormigón, a causa de los blandos terrenos de aluvión sobre los que se asienta la ciudad.

  18. Adoption of Internet and Web Technology for Hotel Marketing: A Study of Hotels in Thailand

    Directory of Open Access Journals (Sweden)

    Suree Khemthong

    2014-09-01

    Full Text Available This paper examines the effect of three groups of characteristics: organisational, technological, and environmental on the adoption of Internet and Web based marketing activities (IWMA in the hotel industry by using data collected from a sample of 152 hotels in Thailand. The adoption of IWMA has been categorised into two levels: 1 non-early adopter hotels, and 2 early adopter hotels. The results indicate that Thai hotels that adopted IWMA at the early adopter stage were larger in size, and more likely to be more ready to adopt IWMA than non-early adopter hotels were. Managers of Thai hotels in the early adopter stage were more likely to perceive the benefits and recognise compatibility when adopting IWMA than were managers in the non-early adopter hotels. Customer power and level of government support were considered to be the push factors for hotels in the use of IWMA at the early adopter stage more than for non-early adopter hotels.

  19. Perceptions of Service Quality in Jordanian Hotels

    Directory of Open Access Journals (Sweden)

    Suleiman A. Al Khattab

    2011-06-01

    Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

  20. Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.

    Directory of Open Access Journals (Sweden)

    Heery, -

    1976-04-01

    Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

  1. Human Resource Evaluation in Hotel Units

    Directory of Open Access Journals (Sweden)

    George Aspridis

    2012-03-01

    Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

  2. Pricing in the hotel and catering sector

    OpenAIRE

    Hoeven, W. H. M.; Thurik, A. R.

    1987-01-01

    A model explaining gross margins in the hotel and catering sector is developed. A cost-mark-up model for the retail sector is used as a starting point. Although we have to reject the hypothesis of mark-up pricing in the hotel and catering sector, the model proves a useful instrument to discriminate between such influences as sales composition, costs and their various components, scale and demand conditions on price setting. Our empirical evidence stems from the Dutch hotel and catering sector...

  3. The Organisational Gap Model for Hotel Management

    Directory of Open Access Journals (Sweden)

    Maja Uran

    2010-12-01

    Full Text Available This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap. The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered on the sample of 500 questionnaires from the Slovenian hotel industry and analysed with exploratory factor analysis and structural equation modelling. The results can be useful guidelines for hotel management on how to improve the service delivery process.

  4. The impact of strategic behaviours on hotel performance

    OpenAIRE

    Claver Corte?s, Enrique; Molina Azori?n, Jose? Francisco; Pereira Moliner, Jorge

    2007-01-01

    Purpose – This study has a twofold purpose: to identify the competitive strategies and advantages of hotels located in the province of Alicante (Spain); and to inform hotel managers about how some key strategic variables (size, type of hotel management, category and competitive advantage) impact on hotel performance. Design/methodology approach – A study of the population was carried out using a questionnaire addressed to hotel managers. A principal components factor analysis was performe...

  5. Breakfast service quality in Restaurant Gui, Hilton Helsinki Airport hotel.

    OpenAIRE

    Ojerinde, Babajide

    2011-01-01

    The key issue in any organization operating in the service sector, hotels been part of them, is service quality. The extent to which the organization manages its service quality will go a long way to either make it successful or otherwise. Hotel guests are more enlightened nowadays, this is one of the effects of globalization on the hotel service sector worldwide. Guest demand for quality service, they have expectation on the kind of service the hotel should deliver especially when the hotel ...

  6. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    OpenAIRE

    Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

    2013-01-01

    The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080). Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyz...

  7. Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara

    OpenAIRE

    Elbeyi Pelit

    2011-01-01

    The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks) have been found in the scope of operational risk, and their applications towards these risk types in hotel e...

  8. Job Satisfaction and Efficiency Among Hotel Workers : A Case Study Giant Star Hotel Nigeria

    OpenAIRE

    Ogbonnikan, Esther

    2012-01-01

    This thesis researched satisfaction and efficiency among hotel workers, through a case study of Giant Star Hotel Lagos in Nigeria. The thesis was commissioned by the Giant Star Hotel. The study sought to find out whether the employees of the hotel business were really satisfied with their jobs or not. In doing this, it was determined the extent of the level of their job satisfaction and how they could have been satisfied, if they had been in another field. The objectives of this research were...

  9. Hotel Section Management by Using Balanced Scorecard

    Directory of Open Access Journals (Sweden)

    Anna Lysy

    2009-04-01

    Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

  10. Hotell Arensburg : Lossi 15, Kuressaare / Liina Jänes

    Index Scriptorium Estoniae

    Jänes, Liina, 1977-

    2008-01-01

    Arensburg Boutique Hotel & Spa. Arhitektid: Margit Kärner, Raivo Kotov, Lea Laidra. Sisearhitektid: Liisi Murula, Raivo Kotov, Raili Paling. Peatöövõtja: EBC Ehitus AS. I korruse plaan, 2 värv. välisvaadet, 3 sisevaadet

  11. The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage

    Directory of Open Access Journals (Sweden)

    Oliver Radolovic

    2011-03-01

    Full Text Available The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1. general liability - that derives from the agency hotel-keeper's contract and 2. special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to analyze the hotel-keeper's contractual liability for non-payment of the commission and non-providing the allotment accommodation to the agency and its guests through the solutions of the comparative laws (of Croatia, France, Germany, Italy, UK and USA and at the EU and international law level. The results of the paper are answers to given theoretical questions (damage to a double subjectivity, the types of damage and liabilities, and the comparative solutions and the synthesis of the hotel-keeper's liability in the allotment contract analysis. The conclusion is the need of adoption of an international convention that would regulate the allotment contract content, especially regarding the liabilities of the parties.

  12. Perceptions of Service Quality in Jordanian Hotels

    OpenAIRE

    Al Khattab, Suleiman A.; Aldehayyat, Jehad S.

    2011-01-01

    The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF) was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality ...

  13. The True (?) Story of Hilbert's Infinite Hotel

    OpenAIRE

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. For a long time it has remained unknown whether David Hilbert actually proposed the thought experiment named after him, or whether it was merely a piece of...

  14. Guest Experience Design in Hotel Industry

    OpenAIRE

    Nurminen, Mari

    2007-01-01

    The purpose of this paper is to provide a business case for experience design services in the hotel industry in North America. The business case is built upon primary and secondary research that describes value chain, structure, performance measures of the hotel industry and estimates potential market for design services. Additionally, project reviews experience design discipline itself and role of participants in creation of guest experiences. Findings of the paper include recognizing opport...

  15. Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012

    Scientific Electronic Library Online (English)

    Stefano, Pujatti.

    2013-08-01

    Full Text Available A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta. [...] Abstract in english A laminated wood structure stands on a stone socle and shapes the volume of this mid-rise hotel, embracing the fallen snow and its demands on the large surface of the roof. [...

  16. customer satsisfaction survey of omena hotel

    OpenAIRE

    Akinola, Ebenezer

    2013-01-01

    The bachelor’s thesis examines the importance of customer satisfaction via customers’ opinions. The objective of the thesis is to measure the level of satisfaction of Customers in Omena hotels in Helsinki region. The research exposes the expectation of customers that could assist the Omena hotels to upgrade their IT-enabled business operational services. The theory part of this thesis covers the concept of customer satisfaction, customer service and service quality dimensions. The em...

  17. Advertising of boutique hotel on the Internet

    OpenAIRE

    Antropov, Artem

    2014-01-01

    The research was conducted for Lossiranta Lodge, the Finnish boutique hotel located in Savonlinna, which is interested in expansion of the current promotion system via advertising on the Internet. The idea of the present thesis is promotion of the boutique hotel Lossiranta Lodge via various modern methods and ways on the Internet by dint of advertising. In the framework of this work was identified the main features of advertising on Internet in order to implement the outcome of my diplo...

  18. De cidade à metropole

    Directory of Open Access Journals (Sweden)

    Odette Seabra

    2011-07-01

    Full Text Available Nesta formulação está implícito um movimento de raciocínio que vai da cidade à metrópole, porque tanto uma como outra assumem formas histórico-geográficas que correspondem a esta formação social. Nesse plano a questão é de verificar como as mudanças no modo de produção repercutiram na forma urbana, à medida que a formação econômica e social capitalista penetrava os poros da sociedade, provocando enorme diversificação e concentração espacial de atividades (indústria e comércio e de riqueza. A cidade sujeitada a um enorme crescimento, que na prática era um enorme dilaceramento, será vivenciada com grandes transformações. Por isso será necessário compreender, de um ponto de vista lógico-teórico, as mudanças qualitativas dos modos de vida.

  19. The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers

    Directory of Open Access Journals (Sweden)

    Ying-Chang Chen

    2012-05-01

    Full Text Available The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects with green management. Through the interviews with hotel senior managers, we learned that hotels can achieve the standard of green business through self-examining 5 keys, namely green purchase, environmental policy, management system, employee education, and consumer education respectively. It can also strengthen hotels’ key competiveness in the aspect of environmental protection and health as well as highlight hotels’ features. The findings of this study can provide useful information for other green hotels.

  20. Hotel innovation and its effect on business performance

    DEFF Research Database (Denmark)

    Mattsson, Jan; Orfila-Sintes, Francina

    2014-01-01

    This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N?=?331) answered questions about innovations over a 6-year period. On the basis of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore suggest that these combinations are used to create synergies for hotel performance.

  1. Improving service quality in NHS Trust hospitals: lessons from the hotel sector.

    Science.gov (United States)

    Desombre, T; Eccles, G

    1998-01-01

    This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service enhancement as a means to gain competitive advantage, and therefore developing a range of techniques to measure levels of service quality improvement. With continued change in the health service, where greater focus now lies with patient satisfaction, so there is a requirement for managers to adapt techniques presently being offered in other service industries to improve levels of customer service and ensure patients are targeted to define their levels of satisfaction. PMID:10177367

  2. Potential of energy savings in the hotel sector in Jordan

    International Nuclear Information System (INIS)

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the moses. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels

  3. INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA

    Directory of Open Access Journals (Sweden)

    Eddy Rot

    2012-12-01

    Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

  4. Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad R.

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  5. Emergency Management for Disasters in Malaysian Hotel Industry

    Directory of Open Access Journals (Sweden)

    AlBattat Ahmad Rasmi

    2014-01-01

    Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

  6. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    OpenAIRE

    Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

    2013-01-01

    The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

  7. Hotels in China: A Comparison of Indigenous and Subsidiaries Strategies

    OpenAIRE

    Sam Okoroafo

    2009-01-01

    Abstract   Due to the rapid economic growth in China, tourism and particularly the hotel business has expanded tremendously. The purpose of this research was to compare the strategy and performance of foreign and Chinese owned hotels in China. The findings show that foreign hotels have used selective entry, growth, and management strategies to compete effectively. For instance, incremental growth has been achieved through targeted mergers and acquisitions. Also, foreign run hotels are more p...

  8. International Tourists’ Environmental Attitude towards Hotels in Accra

    OpenAIRE

    Ishmael Mensah; Rebecca Dei Mensah

    2013-01-01

    The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environme...

  9. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

    2008-11-15

    This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels. (author)

  10. The Future Development of The New County Hotel

    OpenAIRE

    Viinikka, Eeva-lotta

    2012-01-01

    This thesis was written to research the current situation of The New County Hotel, Gloucester, England and how can it stay competitive in the future. The thesis objectives were to find out the how the tourism is within the hotel market area as well as identify the competences and needed improvements of the hotel and its image building. The theory used for the thesis presents researches of the current competitive situation within hotel industry and what competition means for a single comp...

  11. A Framework of Halal Certification Practices for Hotel Industry

    OpenAIRE

    Mohd Rizal Razalli; Rushami Zein Yusoff; Maizatul Wahidar Mohd Roslan

    2013-01-01

    Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel ...

  12. Strategic Human Resources Management (SHRM) in Jordanian Hotels

    OpenAIRE

    Altarawneh, Ikhlas I.; Aldehayyat, Jehad S.

    2011-01-01

    This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba).The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by s...

  13. BUCHAREST HOTEL MARKET IN THE EUROPEAN CONTEXT

    Directory of Open Access Journals (Sweden)

    Silvia Patricia DODU

    2014-12-01

    Full Text Available The European hospitality industry currently sees an increase in all specific indicators, a fact that shows, on one hand, the ability of this sector to overcome the economic turbulences of recent years, but also the real perspectives for future growth. Today’s hotel industry can no longer rely on the traditional growth methods, and needs to prepare for the major confrontation with the next-generation technological developments that generate modern marketing channels but, by default, incur significantly higher costs for simply „being” on the market. The Bucharest hotel market is no exception; in the recent past, it has witnessed a slight upwards trend generated by the increase of demand in the business tourism area, while also facing the challenge of integration of modern technologies in the hotel business.

  14. Supply chain management : hotel industry implications : a case study of Radisson Blu Marina Palace Hotel Turku

    OpenAIRE

    Itkonen, Gategaeo

    2014-01-01

    Supply chain management (SCM) scale is enormous yet very basic to any type of business structure. When it comes to a hotel industry, the nature of the industry and its complexity are challenging the way SCM would imply. The reason is that hotel industry offers services, which are considered intangible. This means SCM principles have more to be mentioned and found out in terms of its implication into the actual industry. The research emphasizes on how SCM would be implemented in a hotel i...

  15. The Effects of Social Media in the Hotel Sector: A report for WinHotels

    OpenAIRE

    Sullivan, John

    2013-01-01

    Social media usage is expanding in all age groups and across all socio-economic groups. This means it has become the focus of much attention from businesses looking to use it as a way to increase awareness of their products or services. The purpose of this report is to look at how social media is affecting the hotel business and whether Win Hotels should be using social media as a marketing tool. It offers the opportunity to engage with hotel guests before during and after a stay. This en...

  16. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    Directory of Open Access Journals (Sweden)

    Carmen Arustei

    2014-02-01

    Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

  17. Schlössle Hotel Group'il on põhjust uhkust tunda

    Index Scriptorium Estoniae

    2005-01-01

    Schlössle Hotell Tallinnas ja Grand Palace Hotell Riias võeti vastu ülemaailmsesse luksushotelle ühendavasse organisatsiooni The Leading Small Hotels of the World. Hotellide lühitutvustus. Tallinna Schlössle hotellide müügidirektor Anton Jolkin selgitab lühiintervjuus, kuidas ettevõttel tekkis idee taotleda organisatsiooni liikmestaatust, millised olid selle saamise tingimused ning millist kasu annab ühendusse kuulumine

  18. Improving the distribution of Bulgarian seaside holiday hotels

    OpenAIRE

    Stoyan Marinov; Velina Kazandzhieva

    2010-01-01

    This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying the systematic approach a model for distribution of Bulgarian seaside holiday hotels has been put forward.

  19. Enhancing Hotel Search with Semantic Web Technologies

    Scientific Electronic Library Online (English)

    Magnus, Niemann; Malgorzata, Mochol; Robert, Tolksdorf.

    2008-08-01

    Full Text Available Tourism service providers are more and more under pressure to offer producís of greater complexity and diversity to meet the ever-changing demands of travelers; the individualistic consumption patterns and lifestyles makes it increasingly difficult for tourist service providers to anticípate consume [...] r behavior and configure their services accordingly, i.e. the tourist industry must focus more on a "hybrid consumer" whose travel choice will be more complex. Álthough current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources of information before deciding which hotel to book. Furthermore, since the quality of a hotel room w.r.t the requirements of the end-user are multi-dimensional and cannot be easily expressed on discrete scales, the main critical issue in such cases is a price/benefit ratio which is defined by what is known, as the "best" booking. To tackle these problems an advanced search technology that considers the ratio and ranks results accordingly to the user requirements is needed. In this paper we propose a framework which uses Semantic Web technologies for an improved exploration and rating of hotels for business customers in order to reduce the search time and costs, which, in turn, results in a huge benefit for the end-users. The framework provides methods for modeling domain specific expert knowledge and integration of diverse heterogeneous data sources. Semantic technologies enable business customer to formalize their requirements and to combine those requirements with aggregated hotel information like location or features, thus achieving a selection of the hotels ranked according to the customer's requirements.

  20. Jebel Ali Hotel PV lighting systems

    Energy Technology Data Exchange (ETDEWEB)

    Ellis, M.

    1984-05-01

    A large stand-alone PV lighting project was installed in June 1983 at the Jebel Ali Hotel in Dubai, United Arab Emirates. A high mast lighting system provides illumination for a 130 meter diameter traffic roundabout. The high mast system is powered by a 15 kilowatt peak array of Mobil Solar ribbon PV modules. Along the 700 meter access road leading to the hotel entrance, twenty-one PV powered streetlights provide low-level lighting. Each streetlight consists of a 20 watt fluorescent tube powered by two 35 Wp modules. Operation of both systems is completely automatic. Design, installation, and operating experience to date are reviewed.

  1. The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers

    OpenAIRE

    Ying-Chang Chen; Yu-Ta Chen

    2012-01-01

    The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects ...

  2. HOTRES: renewable energies in the hotels. An extensive technical tool for the hotel industry

    Energy Technology Data Exchange (ETDEWEB)

    Karagiorgas, Michaelis; Drosou, Vassiliki [Centre for Renewable Energy Sources (CRES), 19th km Marathonos Avenue, Pikermi GR-19009 (Greece); Tsoutsos, Theocharis [Environmental Engineering Department, Technical University of Crete (TUC), University Campus, Kounoupidiana (Greece); Pouffary, Stephane [Renewable Energies Department (ADEME), 500 route des Lucioles, 06560 Valbonne-Sophia-Antipolis (France); Pagano, Tulio [Azienda Municipale del Gas (AMG), via Ammiraglio Gravina 2/e-90139 Palermo (Italy); Lara, German Lopez [Sociedad para el Desarrollo Energetico de Andalucia (SODEAN), C/Isaac Newton, s/n 41092 Sevilla (Spain); Melim Mendes, Jose Manuel [Agencia Regional da Energia e Ambiente da Regiao Autonoma da Madeira (AREAM), Madeira Tecnopolo, 9000-390 Funchal NIPC 511058012 (Portugal)

    2006-06-15

    The project HOTRES aimed at the systematic implementation of conditions for future massive applications of the renewable energies in the tourism industry. Under the umbrella of this project five renewable energy technologies were promoted (solar thermal, solar passive, solar PV, biomass and geothermal energy) in parallel in five EU regions (East Attica, Sicily, Alpes-Maritimes, Andalusia and Madeira) by the corresponding agencies and promotion centers following an extensive and intensive work program be composed of six elaboration phases. The purpose of this article is to esteem the results achieved in the technical-economic field of the relevant extensive technical support project in 200 hotels as well as to validate the strategic methodology applied for the promotion of the renewable energy technologies (RETs) through the technical assistance of the hotel SMEs. Finally, by proving the liability and economic viability of RET applications in hotels, the largest European hotel installation with solar thermal is presented within technical and economic details.

  3. Hoover's UK

    Science.gov (United States)

    Hoover's, the "ultimate source for company information," now has a UK database with background information, key competitors, financial data, and news on British companies. Hoover's UK also lists additional European companies by country, and a link to the US-based Hoover's Online allows comprehensive searches for companies on both sides of the Atlantic.

  4. Contract Management: Organisational and Legal Form of Hotel Networks ??????????? ??????????: ??????????????-???????? ????? ??????????? ?????

    Directory of Open Access Journals (Sweden)

    Burak Tatyana V.

    2013-02-01

    Full Text Available Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, its effectiveness and prospects of development in the national market of hotel services.??????????? ?????? ? ????????? ??????????? ???????? ???????? ?????????? ? ?????????? ????????? ?????????, ??????? ??????????????? ??????? ???????? ??????????????????? ???????? ? ????????????? ??????????. ?? ?????? ????? ????? ??????????? ???????? ???????????? ? ????????????? ??????????? ?????. ????? ?? ??????? ???????? ? ???????? ??????????? ????? ???????? ???????? ?? ??????????. ? ?????? ???????? ????????????? ?????? ????????? ???????????? ?????????? ? ??????????? ???????, ??? ????????????? ? ??????????? ???????? ?? ???????????? ????? ??????????? ?????

  5. Quality Dimension for Elderly Service in Taiwan Hotel Industry

    Directory of Open Access Journals (Sweden)

    Chung-Chieh Lee

    2013-03-01

    Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

  6. Women in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study of the employment of women in the hotel and catering industry indicated that the industry employs nearly 17 percent of the entire paid female work force in the United Kingdom. Women constitute 75 percent of the industry's work force, and 47 percent of its managers are women. Women's position in the industry is characterized by their…

  7. The collected economics articles of Harold Hotelling

    CERN Document Server

    1990-01-01

    In 1985 I first began my research on the life and work of Harold Hotel­ ling. That year, Harold Hotelling's widow had donated the collection of his private p:;tpers, correspondence and manuscripts to the Butler Library, Columbia University. This is a most appropriate place for them to reside, in that Hotelling's most productive period as an active researcher in eco­ nomics and statistics coincides with the years when he was Professor of Mathematical Economics at Columbia (1931-1946). The Hotelling Collection comprises some 13,000 separate items and contains numerous unpublished letters and manuscripts of great importance to historians of economics and statistics. In the course of the following year I was able, with the generous financial assistance of the Nuffield Foundation, the Economic and Social Research Council, the British Academy and the University of Durham, to spend six weeks over the Easter period working on the collection. I returned to New York in September 1986 while on sabbatical leave from th...

  8. Hotel Contemporary Resort - Florida – (EE. UU.

    Directory of Open Access Journals (Sweden)

    Welton Becket y Asociados, Arquitectos e Ingenieros

    1973-10-01

    Full Text Available The revolutionary design of this Hotel is based on a completely modulated construction, in which prefabricated room units were used, superimposed in two fronts in a triangular shape, enclosing a wide public space inside. In this space, furthermore, the necessary installations have been arranged to allow a monorail to pass. The building has four main levels for the public, eight storeys of rooms, one of suites, and a spacious restaurant which crowns the building. Adjoining it, there is a low building, with only three heights, entirely for rooms. Between this annex and the hotel , there is a total of over a thousand rooms for guests.El revolucionario diseño de este hotel está basado en una construcción totalmente modulada, en la que se emplearon unidades prefabricadas de habitación, superpuestas en dos frentes de una forma triangular, encerrando en su interior un amplio espacio público. En este último se han dispuesto, además, las instalaciones necesarias para permitir el paso de un monorraíl. El edificio consta de cuatro niveles principales para el público, ocho plantas de habitaciones, una de suites, y un amplio restaurante que corona el edificio. Adyacente a él se encuentra una construcción baja, de sólo tres alturas, dedicada enteramente a habitaciones. Entre este anexo y el hotel, albergan un total de más de mil habitaciones para huéspedes.

  9. Eesti arukas hotell St Etienneþi disainibiennaalil

    Index Scriptorium Estoniae

    2008-01-01

    2006. a. käivitus Eesti-Soome koostööprojekt "Estonian and Finnish Design Challenge". Koostöös ettevõtjatega sündis DesignStart programmi piloot "Smart Hotell", milles osalesid disainerid Tarmo Luisk, Ivari Männi, Monika Järg, Keret Altpere, Igor Volkov, Jan Graps, Ken Ruut, Jukka Halttunen, Tapio Anttila ja Ilona Gurjanova ning mis valiti St. Etienneþi disainibiennaali projektide hulka

  10. Analysis of International and National Hotel Chains Development in Ukraine

    Directory of Open Access Journals (Sweden)

    G. Gorina

    2011-03-01

    Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

  11. HOTEL MANAGERS PERSPECTIVE OF MANAGERIAL COMPETENCY AMONG GRADUATING STUDENTS OF HOTEL MANAGEMENT PROGRAMME

    Directory of Open Access Journals (Sweden)

    Jaykumar

    2014-03-01

    Full Text Available he tourism potential of our country, especially in a global context, remains far from realized. Towards realization of this potential, the Ministry of Tourism envisages a target of 12% growth rate in inbound as well as domestic tourists for the 12th Five year Plan period. It is projected that with this growth rate, the sector will generate 2.5 crore additional jobs. ( Angappapillai, A B; Shanmugasundram, N. India's travel market is projected to grow 18% in 2013 to reach $23.2 billion, faster than last year's 11% pace, helped by increased train fares, fleet expansion by airlines and new supply of hotel rooms, according to travel research firm PhocusWright Inc.(mint, 2013 Therefore, in response to the needs of the industry, training providers have established a number of hotel, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001.But past references have identified that hotel courses lack the rigor to provide quality manpower (Harkison, 2004a, 2004b; Steele; 2003. Hotel management students seem to rate the value of their degrees higher than do employees in the industry (Dawson Mary, 2008. As such there always seem to be bridge between what the hotel management students and the assumption of the hotel Industry

  12. Hotel Chain’s Strategic Options to Penetrate the Romanian Market

    OpenAIRE

    Smaranda Cosma; Cristina Fleseriu; Marius Bota

    2014-01-01

    The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the optio...

  13. The Assessment of the Training Process in Jordanian Hotels (A Field Study on Five-Star Hotels

    Directory of Open Access Journals (Sweden)

    Mohammad S. khKhasawneh

    2015-03-01

    Full Text Available The study was aimed to identify the reality of the training process in Jordanian hotels classified as five-star category. Descriptive analytical method has been used and researchers have examined a random sample of employees in Jordanian hotels. The test contains lots of candidates come from 23 Jordanian hotels classified as five-star category. 281 questionnaires were distributed to employees. The study has pointed out that the Jordanian hotels are planning the training process well, and the hotels assess the training process in a suitable way to the employees’ requirements, in addition, the hotels use effective training methods and carry on the assessment of the training process. The majority of the employees in Jordanian hotels are males.

  14. International Tourists’ Environmental Attitude towards Hotels in Accra

    Directory of Open Access Journals (Sweden)

    Ishmael Mensah

    2013-05-01

    Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

  15. AN EXPLORATORY RESEARCH ON HISTORY OF CLUJ HOTELS

    Directory of Open Access Journals (Sweden)

    Marius BOTA

    2014-12-01

    Full Text Available Cluj-Napoca has a long and interesting history. The City of Cluj is considered the “capital of Transylvania” because it is an important academic, cultural and business center, an interesting tourist destination for various types of tourists. The present study makes an analysis regarding the hotels from Cluj during the 19th and 20th centuries. The analysis is focusing on history of the hotels, their market evolution and the stories related to those hotels. This period was chosen for this research because represent the beginnings of the Cluj hotels market. For the investigations it was used exploratory research, obtaining secondary data through different types of sources: history books, published studies, web sites and old pictures. The present research has two main objectives: the first one is to explore the Cluj history in order to identify the hotels present on the market during the 19th and 20th centuries; the second one is to revile some stories related to the hotels, owners and buildings. There were identified 11 hotels from Cluj during the 19th and 20th centuries. There were not included here the hotels build in the last part of the communist period. At present, the buildings in which were functioned the most important hotels, are on the list of historical monuments from Cluj County. It can be proposed some old pictures and interesting stories about the hotels, the buildings, the guests, in order to attract the tourists.

  16. Finnish design - potential attraction for hotels?

    OpenAIRE

    Kallioniemi, Jenna

    2009-01-01

    The thesis is a research about potential of Finnish design being attraction for hotels. The research was made for Palace Kämp Group. Goals of the thesis was to determine how big factor design is when choosing an accommodation and to be able to offer suggestions for potential customer segments. A questionnaire survey was carried out at Helsinki-Vantaa airport to research the interest of tourists in this sort accommodation and design in all. The number of tourists taking part in the survey...

  17. Modularisation of passenger ship hotel areas

    OpenAIRE

    Jo?geva, Martin

    2014-01-01

    For the last few decades, the manufacturing method of the passenger ship cabin area has remained unchanged. While the current manufacturing technique, based on a single cabin modulus, was novel in the 80s, it is inefficient for the high standards of the current competitive shipbuilding market. This has motivated shipbuilding companies to develop new methods of cabin area manufacturing. It is proposed that the hotel area would be assembled from functionally complete and self-supporting macro-m...

  18. The Organisational Gap Model for Hotel Management

    OpenAIRE

    Maja Uran

    2010-01-01

    This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

  19. Quinta da Galharda Hotel & SPA business plan

    OpenAIRE

    Poc?o, Ana Raquel Andre?

    2012-01-01

    In this work project will be developed a business plan to a 4 star hotel establishment, located in Miranda do Douro, classified as a Nature Tourism Enterprise. It will offer a full package of services, mainly related with nature, regional culture and social events, for example weddings. Initially, it will be analyzed the competitive environment of the region and the market attractiveness. Then, it will be developed a marketing strategy, with focus on the marketing mix. At the end, it will be ...

  20. Does quality impact on hotel performance?

    OpenAIRE

    Claver Corte?s, Enrique; Tari? Guillo?, Juan Jose?; Pereira Moliner, Jorge

    2006-01-01

    Purpose – The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance. Design/methodology/approach – The methodology selected is a study based on the perceptions of two hotel managers in Spain. Findings – On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identifie...

  1. Ecolabelling the Hotel Industry : The Nordic Ecolabel

    OpenAIRE

    Syrjäläinen, Oana

    2013-01-01

    Tourism is one of the fastest growing industries in the world, accounting for more than 200 million jobs worldwide, thus being also one of the main threats for the environment. However, sustainable tourism has an immense potential of reducing the negative impacts through its threefold character: environmental, economic and social. Sustainable hotels are accommodation units that have adopted environmental policies as part of their corporate responsibility agendas, by making efforts to red...

  2. Unscrambling the Average User of Habbo Hotel

    OpenAIRE

    Johnson, Mikael

    2007-01-01

    The “user” is an ambiguous concept in human-computer interaction and information systems. Analyses of users as social actors, participants, or configured users delineate approaches to studying design-use relationships. Here, a developer’s reference to a figure of speech, termed the “average user,” is contrasted with design guidelines. The aim is to create an understanding about categorization practices in design through a case study about the virtual community, Habbo Hotel. A q...

  3. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Milan Bradi?

    2011-06-01

    Full Text Available The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions, has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels which are located in the most visited spa centers in Serbia: Vrnja?ka banja, Niška banja, Soko banja and Mataruška banja, during the months of September - November 2009. Service quality was measured with a model based on SERVQUAL model. The results may be important for providers of hotel services and contribute to the advancement of business through the adjustment of the product needs of hotel guests.

  4. Indoor air problems among employees at a hotel in Copenhagen

    DEFF Research Database (Denmark)

    Holst, Gitte Juel; Harboe, Henrik

    The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire covering complaints and symptoms was filled out (response rate 93%). An exceptional pattern was found with the bulk of indoor air related complaints among smokers and showed significantly more symptoms of itchy, irritated nose, irritation in the throat, and wheezing in smokers compared to non-smokers. When reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting the smokers were asked to smoke outside and the problems disappeared.

  5. COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH

    Directory of Open Access Journals (Sweden)

    Odysseas Pavlatos

    2007-10-01

    Full Text Available The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate of an activity based costing (ABC system is considered rather satisfactory considering the rates that come from surveys conducted in hotel enterprises in other countries. According to the statistical analysis, the factors that mostly affect the managerial decision of hotels in favour of an ABC system include their cost structure and the cost calculation per customers' categories.

  6. STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY

    Directory of Open Access Journals (Sweden)

    Patrícia Freire Ferreira Oliveira

    2012-09-01

    Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

  7. Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China

    Directory of Open Access Journals (Sweden)

    Xiangyu Li

    2012-04-01

    Full Text Available This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-face interviews. This study yielded the following results: First, service quality has a positive effect on customer satisfaction, customer loyalty and brand image. Second, customer satisfaction has positive effects on customer loyalty and brand image. Third, customer loyalty has a positive effect on brand image. Finally, by researching the service quality in Yunnan’s hotels, this study has provided a reference for hotel service quality management in Yunnan province.

  8. How do customers evaluate hotel service quality? An empirical study in Tehran hotels

    Directory of Open Access Journals (Sweden)

    Seyedvahid Najafi

    2013-12-01

    Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

  9. ANÁLISIS DE LOS HOTELES DE ALTA CATEGORÍA DE CROACIA DESDE EL ENFOQUE HOTEL-HUÉSPED

    Directory of Open Access Journals (Sweden)

    Šeri?, Maja

    2011-09-01

    Full Text Available Croacia viene experimentando un auge turístico notable en los últimos diez años. Es crucial para su futuro desarrollo saber gestionar el sector hotelero de acuerdo con las nuevas exigencias del mercado. Este trabajo pretende analizar los hoteles de alta categoría de Croacia desde un doble enfoque hotel-huésped, centrándose en una nueva estrategia de marketing denominada Comunicación Integrada de Marketing (CIM, los avances en las Tecnologías de Información y Comunicación (TIC y la lealtad. Los resultados demuestran el elevado grado de implantación de las TIC y de la CIM y el grado moderado de los programas de lealtad en los hoteles analizados. Además, confirman la influencia de las TIC en la implementación de la CIM y el efecto positivo de la CIM sobre la lealtad.

  10. RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

    OpenAIRE

    Milan Bradi?; Stamenkovic?, Igor; Stankov, Ugljes?a; Ivkov-dz?igurski, Andjelija; Bles?ic?, Ivana

    2011-01-01

    The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests’ expectations and calculations of SERVQUAL gap (discrepancies between expectations and perceptions), has been the most reliable method in estimating the precise diagnosis of quality deficiency. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-st...

  11. Power Quality Measurement in a Modern Hotel Complex

    OpenAIRE

    Velimir Strugar; Vladimir Kati?

    2010-01-01

    The paper presents the analysis of power quality characteristics at the 10 kV grids supplying a modern hotel complex in Montenegrin Adriatic coast. The consumer is characterized with different type of loads, of which some are with highly nonlinear characteristic. For example, smart rooms, lift drives, modern equipment for hotel kitchen, public electric lighting, audio, video and TV devices, etc. Such loads in the hotel complex may be source of negative effects regarding power quality at MV pu...

  12. Chinese hotel general managers' perspectives on energy-saving practices

    Science.gov (United States)

    Zhu, Yidan

    As hotels' concern about sustainability and budget-control is growing steadily, energy-saving issues have become one of the important management concerns hospitality industry face. By executing proper energy-saving practices, previous scholars believed that hotel operation costs can decrease dramatically. Moreover, they believed that conducting energy-saving practices may eventually help the hotel to gain other benefits such as an improved reputation and stronger competitive advantage. The energy-saving issue also has become a critical management problem for the hotel industry in China. Previous research has not investigated energy-saving in China's hotel segment. To achieve a better understanding of the importance of energy-saving, this document attempts to present some insights into China's energy-saving practices in the tourist accommodations sector. Results of the study show the Chinese general managers' attitudes toward energy-saving issues and the differences among the diverse hotel managers who responded to the study. Study results indicate that in China, most of the hotels' energy bills decrease due to the implementation of energy-saving equipments. General managers of hotels in operation for a shorter period of time are typically responsible for making decisions about energy-saving issues; older hotels are used to choosing corporate level concerning to this issue. Larger Chinese hotels generally have official energy-saving usage training sessions for employees, but smaller Chinese hotels sometimes overlook the importance of employee training. The study also found that for the Chinese hospitality industry, energy-saving practices related to electricity are the most efficient and common way to save energy, but older hotels also should pay attention to other ways of saving energy such as water conservation or heating/cooling system.

  13. Investment efficiency in new hotel buildings in Croatia

    OpenAIRE

    Eddy Rot; Miroslav Pretula; Slobodan Ivanovic

    2012-01-01

    Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st cen...

  14. Attitudes of Hotel Managers Towards EC in South Africa

    OpenAIRE

    Nomsa Mndzebele

    2013-01-01

    Advances in Information Communication Technology (ICT) have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. E...

  15. Market orientation for the hotel segment : the portuguese case

    OpenAIRE

    Raposo, Mario; Esteva?o, Cristina; Mainardes, Emerson; Domingues, Maria Jose?

    2010-01-01

    In view of the importance of the hotel segment for the tourism and for the economy of countries such as Portugal, the objective of this study was to measure the level of orientation for the market of the largest hotel groups of Portugal. This investigation initially emphasized the importance of the marketing for the organizations, mainly the orientation for the market. After a brief explanation on the hotel segment in Portugal, an empirical study was presented, of quantitative, exploratory an...

  16. Are They Satisfied? : A Case Study within the Hotel Industry

    OpenAIRE

    Olsson, Sabina; Sunebrand, Linda; Morén, Anna

    2006-01-01

    This thesis is conducted in the context of the hotel industry. Every year, the hotel investigated in this thesis completes a job satisfaction survey. The survey is built upon several facets from which an overall job satisfaction is derived. The problem is that the survey has through time shown poor results, especially with facets concerning management. When those facets were summed up with other facets, it had a strong negative influence on the overall job satisfaction at Hotel X. Scarpello a...

  17. Marketing Strategic Alliances: The Hotel Sector in Jordan

    OpenAIRE

    Al, Sulieman Ahmad Khattab

    2012-01-01

    This study tries to explore why hotels are forming marketing strategic alliances; and identifies factors that mayimpact the success of strategic alliances in the hotel sector in Jordan. The empirical work involved thedevelopment of questionnaires which were used for data collection. The study sample consisted of 110 managersfrom 75 hotels located in three cities: namely Amman, Aqaba and Petra. The main results of the study showempirical evidence are consistent with the notion that the gains f...

  18. Innovative Food Safety Strategies in a Pioneering Hotel

    OpenAIRE

    Su-Ling Wu

    2013-01-01

    A case study approach was adopted to identify the innovative food safety strategies in place at one pioneering hotel that had voluntarily implemented food safety control. An investigation of food safety strategies and the reasons for their implementation in the hotel foodservice were carried out using multiple sources of data, including interviews with key decision makers in the hotel, observations of the business environment, and a review of documentation. The findings suggest that not ...

  19. An Electronic Intelligent Hotel Management System for International Marketplace

    OpenAIRE

    Md Noor-a-rahim, Md Saiful Islam

    2011-01-01

    To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facil...

  20. INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT

    OpenAIRE

    Rana Ozen Kutanis; Muammer Mesci; Istemi Comlekci; Oznur Sahin

    2012-01-01

    The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time sh...

  1. Evaluation of hotel service-performance process in Bulgaria

    OpenAIRE

    Georgina Lukanova

    2010-01-01

    The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists' opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff. This makes the evaluation of service process strongly subjective. Be...

  2. Self-Positioning of International Tourist Hotels in Taiwan

    OpenAIRE

    Jin-Li Hu; Hwai-Shuh Shieh; Jyun-Fong Ding

    2013-01-01

    This paper analyzes the self-positioning of international tourist hotels (ITHs) in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & B)revenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local touris...

  3. COMPACT CONTAINER : Hotel Room in a Shipping Container

    OpenAIRE

    Fjäder, Emilia

    2014-01-01

    My thesis is related to ALMACO Group's container hotel project. I have made an alternative interior plan for a hotel room which is in a shipping container. Before I started with the design process I researched shipping containers and container architecture. I wanted to find out, why people have started to use containers in architecture and what has already been done with them. The hotel room is quite small, so I also searched for information, how to create a feeling of space. Furthermo...

  4. Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry

    OpenAIRE

    S. Punitha; Roziah Mohd Rasdi

    2013-01-01

    This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR). This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse...

  5. Internationalization strategy of Altis Hotels to Madrid, Spain

    OpenAIRE

    Nunes, Joana Raquel Augusto

    2013-01-01

    Altis Hotels Group is a successful family owned hotel group that holds a portfolio of several hotels in Lisbon, Portugal. Despite the success in the Portuguese market, aspects 3 such as the current economic crisis led Altis to consider the option of internationalizing and exploring opportunities in new markets. Initially, the company’s competitiveness in the Portuguese market was analysed in order to understand whether it has the necessary skills to pursue internationalization. This anal...

  6. Corporate Social Responsibility: A Case Study of Scandic Hotels

    OpenAIRE

    Heesbeen, Lars

    2014-01-01

    The aim of the thesis is to discover whether Scandic Hotels is perceived as a leader in Corporate Social Responsibility within the hospitality industry. First a definition of CSR is created and the boundaries of research are given. Next the thesis looks into competitive advantages; how are they created and what has Scandic Hotels done to create a competitive advantage regarding CSR? Next an analysis of Scandic Hotels brand is made, and what they have done in the past twenty years regarding CS...

  7. Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria) Metropole, South Africa

    Scientific Electronic Library Online (English)

    C.A., du Toit; C.H., Scholtz; W.B., Hyman.

    Full Text Available Spirocerca lupi (Spirurida: Spirocercidae) is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or [...] understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria) Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18) and numbers (447), predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog) dung.

  8. Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria Metropole, South Africa

    Directory of Open Access Journals (Sweden)

    W.B. Hyman

    2010-09-01

    Full Text Available Spirocerca lupi (Spirurida: Spirocercidae is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18 and numbers (447, predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog dung.

  9. Sustainability and ethnic minority businesses: an examination of the Asian business sector in the UK

    OpenAIRE

    Dhaliwal, S.; Adcroft, Ap

    2005-01-01

    The continued success of Asian entrepreneurs in the UK testifies to the sustainability of the Asian business community which appears to combine the dynamism of the free market with the dynamic, risk taking heroism of the entrepreneur. Asian wealth in the UK has become more diverse in terms of the type of entrepreneur and the types of business. It now crosses from first through to second and third generations. It spans manufacturing and services, entertainment and fashion, hotels and property,...

  10. COST ACCOUNTING IN GREEK HOTEL ENTERPRISES: AN EMPIRICAL APPROACH

    OpenAIRE

    Odysseas Pavlatos; Ioannis Paggios

    2007-01-01

    The purpose of this paper is to provide insights of the Greek Hotel Industry practices in the field of Cost Accounting. To this end, a survey was conducted with 85 firms of the Greek hotel sector with the use of questionnaires. Results show that hotel enterprises have a high fixed cost structure and also face a high proportion of indirect costs. The gathered data led us to the conclusion that the majority of the hotels use traditional cost accounting systems. Nevertheless, the adoption rate o...

  11. Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2008-01-01

    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

  12. Nordic Hotel Forum - osake Narva maantee põhjafassaadist / Urmas Oja

    Index Scriptorium Estoniae

    Oja, Urmas, 1981-2012

    2008-01-01

    Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet

  13. Strategic Human Resources Management (SHRM in Jordanian Hotels

    Directory of Open Access Journals (Sweden)

    Ikhlas I. Altarawneh

    2011-09-01

    Full Text Available This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba.The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by some of thecomponents of the SHRM approach except for: line management partnerships; corporate culture relationshipsand cost effectiveness evaluation. The findings demonstrate a strong statistical association between SHRMadoption and organizational size.

  14. Influence of Location on Dea Efficiency Measure Case Study from Taiwanese Hotels

    OpenAIRE

    Chieh-Heng Ko; Yao-Hsu Tsai

    2013-01-01

    In the face of a highly competitive environment, hotel’s operational efficiency plays a crucial role in determining a hotel’s profitability and competitiveness. Efficiency measures can provide hotel managers with benchmarking information and further insight of how the hotel can improve efficiency with its current resources or through changing resource allocation. This research initially adopted Data Envelopment Analysis (DEA) to measure the relative operation...

  15. Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels

    OpenAIRE

    Fan Chen

    2009-01-01

    The tourism industry is in the important state in the national economy, and the hotel industry is the important part of the tourism industry, and the medium and small sized hotels occupy certain market share because of the numerous quantity. Because the service qualities of medium and small sized hotels are different, so the service quality of the hotel is the nuclear content of hotel management. At present, the supply exceeds the demand in the global hotel market, and the competitions among ...

  16. Market segmentation and the changing budget hotel industry in urban South Africa

    OpenAIRE

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ...

  17. The aspect of mobility in the career paths of hotel managers of one hotel chain in Helsinki.

    OpenAIRE

    Pinigina, Nadezda

    2011-01-01

    The changes in the modern environment happen constantly. Individuals and organizations try to cope with the changes. The hotel industry has been showing good economical results globally and in Finland during the recent years, and therefore it is an attractive working environemnt. The purpose of this qualitative research was to understand the role of mobility in the career paths of the hotel managers in Helsinki. The hotel managers of only one company were interviewed, therefore the resul...

  18. Vocational Education and Training for the Hotel and Catering Industry in the Federal Republic of Germany. Report of a Visiting Party. Studies in Vocational Education and Training in the Federal Republic of Germany. Number Eight.

    Science.gov (United States)

    Ripper, Chris, Ed.; Russell, Russ, Ed.

    A party of vocational educators from the United Kingdom (UK) traveled to the Federal Republic of Germany (FRG) to examine West German vocational education and training for the hotel and catering industry. During the study, the investigators examined the training with respect to regulations, the content of training, and the structure of the…

  19. Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu

    Index Scriptorium Estoniae

    Karu, Mihkel, 1983-

    2007-01-01

    Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

  20. IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS

    Directory of Open Access Journals (Sweden)

    Stoyan Marinov

    2010-06-01

    Full Text Available This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying.

  1. ECONOMIC CRISIS IMPACT ON COUNTY ALBA HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    MOISA Claudia Olimpia

    2012-12-01

    Full Text Available The present paper, dominated by the global economic crisis effects is and continues to be a critical time for global tourism industry and for Romanian too. This study tries to play on a particular case, Park Hotel, located in Alba Iulia, the impact of this phenomenon over tourist hotel services.

  2. Hotel & Food Service Industries. Workforce & Workplace Literacy Series.

    Science.gov (United States)

    BCL Brief, 1992

    1992-01-01

    This brief gives an overview of the topic of workplace literacy for the hotel and food service industries and lists program contacts. The following organizations operate employee basic skills programs for hotel and food service employees, provide technical assistance, or operate grant programs: Essential Skills Resource Center; Language Training…

  3. Management Trainees in the Hotel Industry: What Do Managers Expect?

    Science.gov (United States)

    Baum, Tom

    1991-01-01

    Comparison of a survey of 118 United Kingdom hotel managers (53 percent response) with a similar study of 75 U.S. managers found key differences reflecting the impact of cultures on management expectations. Significant similarities support development of an internationally transferable core curriculum for hotel management. (SK)

  4. New Employment Forecasts. Hotel and Catering Industry 1988-1993.

    Science.gov (United States)

    Measurement for Management Decision, Ltd., London (England).

    Econometric forecasting models were used to forecast employment levels in the hotel and catering industry in Great Britain through 1993 under several different forecasting scenarios. The growth in employment in the hotel and catering industry over the next 5 years is likely to be broadly based, both across income levels of domestic consumers,…

  5. Eco Awareness among Hotels in Terengganu: Cases of Redang Island

    Directory of Open Access Journals (Sweden)

    Sairah Saien

    2012-06-01

    Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

  6. A Framework of Halal Certification Practices for Hotel Industry

    Directory of Open Access Journals (Sweden)

    Mohd Rizal Razalli

    2013-08-01

    Full Text Available Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel industry is somewhat challenging because most of hotels are reluctant to share in depth information on how they perform Halal practices in the organization. Hence, this research aims to develop a model of Halal certification practices. This research also aims to examine how Halal certification practices affect hotel performance. The Halal certification practices were measured by 12 items. The 12 items of Halal certification practices identified included - (1 Halal Documentation, (2 Management Responsibility, (3 Raw Material, (4 Location, (5 Exterior Area, (6 Premise, (7 Facility, (8 Tools and Equipment, (9 Staff Characteristic, (10 Staff Policy, (11 Pest Control, and (12 Waste Management. 60 questionnaires were distributed to staff of EDC-UUM. 54 responses were returned, which representing 90% response rate. The data was analyzed using factor analysis, reliability analysis, descriptive statistic, and regression analysis. The findings depicted that facilities and staff policy to have significant effects on hotel performance. The other 10 practices were found to have no effect on the hotel performance.

  7. Outsourcing versus technology transfer: Hotelling meets Stackelberg

    OpenAIRE

    Pierce, Andrea; Sen, Debapriya

    2009-01-01

    We consider a Hotelling duopoly with two firms A and B in the final good market. Both can produce the required intermediate good, firm B having a lower cost due to a superior technology. We compare two contracts: outsourcing (A orders the intermediate good from B) and technology transfer (B transfers its technology to A). An outsourcing order acts as a credible commitment on part of A to maintain a specific market share, resulting in an indirect Stackelberg leadership effect that is absent in...

  8. Breakfast in a hotel dining room

    Directory of Open Access Journals (Sweden)

    Mary Kennan Herbert

    2009-01-01

    Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

  9. EVALUATION OF COMPETITION CONDITIONS IN THE HOTEL SECTOR IN ISTANBUL

    Directory of Open Access Journals (Sweden)

    Kaz?m Ozan ÖZER

    2015-04-01

    Full Text Available The various dimensions of the concept of the competitiveness in service sectors have drawn attention of many researchers. Discipline of business concerns firm, sector and the international dimensions of national level competition. This study focus on explaining the competitiveness of Istanbul Hotel Sector by considering the dynamics connected to the sectoral competitiveness of Tourism. For the analysis, different data collection techniques have been used. As for the secondary data, literature review has been done about Michael Porter’s Five Forces Model that is mostly prefered for this kind of researches. For the primary data, senior managers of hotels in Istanbul Hotel Sector were applied to the interviews and formal interviews. As a result of this study it’s seen that Istanbul Hotel Sector has profitability rates that attract new entrants and the competition conditions are available for new entrants to the Istanbul Hotel Sector.

  10. Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel

    CERN Document Server

    Kragh, Helge

    2014-01-01

    What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

  11. Innovative Food Safety Strategies in a Pioneering Hotel

    Directory of Open Access Journals (Sweden)

    Su-Ling Wu

    2013-09-01

    Full Text Available A case study approach was adopted to identify the innovative food safety strategies in place at one pioneering hotel that had voluntarily implemented food safety control. An investigation of food safety strategies and the reasons for their implementation in the hotel foodservice were carried out using multiple sources of data, including interviews with key decision makers in the hotel, observations of the business environment, and a review of documentation. The findings suggest that not only food control strategies but also marketing and corporate strategies are important when addressing the problems of food safety. The findings of this study also demonstrate the relationship between motivating factors and food safety strategies. Analysis of the interviews indicates that a hotel’s food safety strategies depend significantly on the attitude of senior management, the firm’s capability, and corporate image.

  12. ASPECTS OF ROMANIAN MARKETING ENVIRONMENT FOR INTERNATIONAL HOTEL CHAINS

    Directory of Open Access Journals (Sweden)

    Smaranda Adina COSMA

    2015-01-01

    Full Text Available The influence of global processes on economic development is reflected in the intensity of tourist streams and in the development of the hotel companies’ strategy. Because of that, is very important for a hotel and especially for one that belongs to an international chain to analyse the micro and macro environment, to know exactly which are the opportunities and the risks taken into consideration on a specific market. On the Romanian market the hotels that belong to international chains consider that the most important opportunity is the market development potential and the biggest risk is the infrastructure. Also, the own resources are the most important factor that is influencing directly the activity of a hotel belonging to an international chain in Romania. All those criteria are taken into consideration by the hotels in order to develop a long time strategy on the Romanian market.

  13. STRATEGIC EMPLOYEE TRAINING AND DEVELOPMENT IN CHINESE LUXURY HOTELS

    Directory of Open Access Journals (Sweden)

    Yu Wang

    2006-04-01

    Full Text Available Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D practices from a Western human resource development (HRD perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to superior training effects in the Chinese context than those used by state-owned hotels. It suggests that a better T&D model for Chinese hotels may emerge by learning the lessons from both kinds of hotels’ good practices.

  14. Exploring Biometric Technology Adopted in the Hotel Processes

    Directory of Open Access Journals (Sweden)

    Chieh-Heng Ko

    2014-01-01

    Full Text Available Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge base, available about biometrics among hotel guests. The results indicated that hotel guests are comfortable and already “slightly” willing to use biometrics, perhaps due to ongoing world-wide terrorism threats and consequently individuals may now be more sensitized to their own physical safety. For the hotel sector, they may be able to concentrate on those processes that are most preferred by the customer to ensure adoption.

  15. Attracting International Hotels : Locational Factors that Matter Most

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander

    2015-01-01

    With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations.

  16. THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES

    Directory of Open Access Journals (Sweden)

    Danka CURAKOVI?

    2013-07-01

    Full Text Available The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting customer needs. The subject of research is the degree of consumer satisfaction with hotel services in order to determining the extent to which their quality meets customer needs and preferences. For the purposes of this paper there was conducted a research of primary and secondary materials, as well as field research in the July-August 2011. The research was conducted in hotels and B&B hotels in Novi Sad. The principal part of the paper is the analysis and description of results obtained in the study. The research results can be used by hotel managers in order to improve and adapt hotel services to market needs, as well by students.

  17. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    Directory of Open Access Journals (Sweden)

    Andreea MARIN-PANTELESCU

    2012-02-01

    Full Text Available The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for a hospitality industry because the business of a hotel is people.The paper tries to define the hotel service as a product that requires objectives, strategies, and measurable management criteria. A quantitative marketing research about tourists’ satisfaction regarding the hotels services in Romania accompanies the paper and highlights the importance of the hotels service products and e-services in the globalization age.

  18. Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry

    OpenAIRE

    Shaw, G.; Bailey, A.; Williams, A.

    2011-01-01

    This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management?s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empi...

  19. Changing Occupational Profiles in the Hotel Industry: Case Studies in France, Italy and Spain. Synthesis Report.

    Science.gov (United States)

    Gatti, Mario; Grazia Mereu, Maria; Tagliaferro, Claudio

    Changing occupational profiles in the hotel industry in France, Italy, and Spain were examined in case studies that included interviews with hotel managers, human resource managers, and individuals employed in hotel occupations identified as new or entailing new skills. The study focused on the following topics: (1) changes in the hotel industry…

  20. Smart Agent Learning based Hotel Search System- Android Environment

    Directory of Open Access Journals (Sweden)

    Wayne Lawrence

    2012-08-01

    Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

  1. STRATEGIC MANAGEMENT OF HOTEL COMPANIES: CASE STUDY OF HOTEL COMPANIES IN VOJVODINA (SERBIA

    Directory of Open Access Journals (Sweden)

    Svetlana VUKOSAV

    2014-12-01

    Full Text Available Contemporary approaches to the management of the company are focused on achieving long-term success of the company in its complex and changing environment. Company as part of the wider environment, must adapt to the changing environment in order to survive, growing and developing. The task of strategic management is to enable the enterprise in the tourism industry to rationally and promptly react to changes in the environment in which it carries out its business and general activity. The aim of this paper is to determine whether and to what extent the process of the strategic management is being implemented in hotels in Vojvodina(that are changed ownership structure and what is their response to the competitive pressures and opportunities, and demands and needs of consumers Strategic positioning in order to achieve sustainable competitive advantage through product differentiation and segmentation of demand is imperative for success of hotel companies in Vojvodina.

  2. Improving the effectiveness of staff training in a hotel : case study: Hotel X

    OpenAIRE

    Uyen, Do Tran Hanh

    2013-01-01

    Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities ...

  3. Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China

    OpenAIRE

    Xiangyu Li; Jarinto Krit

    2012-01-01

    This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-fac...

  4. How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain

    OpenAIRE

    Guo, Xinxin

    2013-01-01

    Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image,...

  5. The Assessment of Hotel Services in Poiana Brasov Resort

    Directory of Open Access Journals (Sweden)

    Baltescu C.A.

    2014-12-01

    Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Bra?ov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

  6. Central Finland hotels' interest towards Fair Trade products

    OpenAIRE

    Hiljanen, Eveliina; Va?lima?ki, Jutta

    2007-01-01

    The aim of the research was to map out a possible launching of Fair Trade products in Central-Finland's hotels. The research was divided into three different parts.The first part concentrates on the hotels' current knowledge level and on the knowledge of Fair Trade, the second part on a possible launching of Fair Trade products to the hotels' breakfast tables and the last part concentrates on practicality issues affecting the launching process. The target group chosen to the research is Centr...

  7. Is project management a required competency for the hotel industry

    OpenAIRE

    Harnett, Lloyd John

    2013-01-01

    The hotel industry in Ireland has suffered major turmoil over the last 5 years, and is constantly evolving and reshaping in order to survive (Bacon 2009). The industry comprises of 903 hotels with a total of 60,138 rooms. This is a 35% increase from 2005. That year saw €3.97 Billion in tourism revenue, with this increasing to €4.4 billion in 2007 and dropping to €3.4 billion in 2011 (Ireland 2012). The work of hotel managers involves many projects, from new menu concepts to large refurb...

  8. Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry

    Directory of Open Access Journals (Sweden)

    Ooi Chai-Aun

    2014-01-01

    Full Text Available The unstable environment of hotel industry which is driven by the fluctuation of tourism demand has motivated this study to look into the best diversification strategy for firm performance betterment. 42 hotel firms are investigated across 4 Asian economies, from year 2001 to 2012. Our results suggest that unrelated industrial diversification is the only alternative to improve hotel firm performance. Unrelated international diversification instead has a significant negative effect towards firm performance. Our results further show that board of directors implies a significant link to the relationship between diversification and firm performance, only in a crisis period.

  9. Smart Agent Learning based Hotel Search System- Android Environment

    OpenAIRE

    Wayne Lawrence; Suresh Sankaranarayanan

    2012-01-01

    The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web ...

  10. The Effects of Customer Voice on Hotel Performance

    DEFF Research Database (Denmark)

    Assaf, A. George; Josiassen, Alexander

    2015-01-01

    This paper investigates the effects of two critical customer voice variables on hotel performance. Specifically, the research provides a customer equity model in which the influences of both customer satisfaction and complaints are considered. The impact of the customer voice variables on hotel performance is investigated while considering the potential for moderating effects by hotel size and star rating. We use a more robust approach to measure firm performance than is traditionally used in satisfaction-performance studies. Finally the paper reports on the results of these investigations and outlines implications for both theory and practice.

  11. The Research about the Repair and Maintenance Problem of Tourist Hotel

    OpenAIRE

    Fei-Long Liu

    2013-01-01

    In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content a...

  12. An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception

    OpenAIRE

    Li Song

    2009-01-01

    The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondl...

  13. Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry

    OpenAIRE

    Sakun Boon-itt; Nopadol Rompho

    2012-01-01

    The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

  14. Possibilities of financial support to small and medium hotel companies in Serbie

    OpenAIRE

    Dragoljub Barjaktarovic; Lidija Barjaktarovic

    2010-01-01

    Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

  15. Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta

    OpenAIRE

    Makeeva, Ekaterina

    2010-01-01

    This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but it also includes study based on qualitative approach. Three hundred questionnaire forms were delivered to the customers at the check-in time and returned by hotel guests to the hotel’s reception at check-out time. For better understanding of customers’ motivations and...

  16. Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise

    OpenAIRE

    Zhang, Yan

    2006-01-01


    How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
    Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
    Résum&ea...

  17. Market segmentation and the changing budget hotel industry in urban South Africa

    Directory of Open Access Journals (Sweden)

    Market segmentation and the changing budget hotel industry in urban South Africa

    2013-01-01

    Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

  18. A Study on Factors Affecting Turnover Intention of Hotel Empolyees

    Directory of Open Access Journals (Sweden)

    Chun-Chang Lee

    2012-11-01

    Full Text Available his study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1 more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2 a higher level of organizational commitment among hotel employees has a significantly negative effect on turnover intention; (3 the direct effect of employee job satisfaction and salary level on turnover intention has not reached a significant level. Nevertheless, the two factors have indirect negative effects on turnover intention.

  19. Marketing Strategic Alliances: The Hotel Sector in Jordan

    Directory of Open Access Journals (Sweden)

    Sulieman Ahmad AL Khattab

    2012-04-01

    Full Text Available This study tries to explore why hotels are forming marketing strategic alliances; and identifies factors that mayimpact the success of strategic alliances in the hotel sector in Jordan. The empirical work involved thedevelopment of questionnaires which were used for data collection. The study sample consisted of 110 managersfrom 75 hotels located in three cities: namely Amman, Aqaba and Petra. The main results of the study showempirical evidence are consistent with the notion that the gains from alliances are not shared equally by all thepartners. The result also give another strong indication the strategic alliance is playing a crucial role in the hotelsector. Additionally, the findings revealed the most important factor in motivating the adoption of marketingstrategic alliances is knowledge sharing and cooperative learning followed by improving performance. Meanwhile,the lack of trust has been found as the first main barrier to marketing strategic alliances' success. Results alsoindicate that hotel managers have a positive attitude towards marketing strategic alliances.

  20. Det tematiske grundlag for unikke koncepter : Hotel New York

    DEFF Research Database (Denmark)

    Jantzen, Christian

    2014-01-01

    Artiklen vedrører fortællingens indholdsaspekter: dvs. det der fortælles om og det materiale der fortælles med. Disse tematiske forhold ved fortællingen anvendes på en konkret case (et hotel) for at vise, hvordan de kan nyttiggøres i design af oplevelser.

  1. Study on the Model of Hotel Rooms Overbooking

    Directory of Open Access Journals (Sweden)

    Liu Hong

    2013-01-01

    Full Text Available With an increasing of hotel rooms spoiling caused by a variety of reasons, implementation of hotel rooms overbooking has become an inevitable option, the overbooking would also lead to many conflicts. This paper established the expected revenue model of overbooking by the distribution of customer arrival rate, got the optimal quantity of overbooking, found an equilibrium point that can not only make full use of rooms and reduce the loss of room rental which makes the expected revenue the biggest. This study simplified the model according to the actual situation of the hotel, carried on the case analysis at last. The method is convenient and feasible and has some reference significance for the implementation and management of the hotel overbooking.

  2. "Hukkunud Alpinisti hotell" - kolmkümmend aastat hiljem / Annika Koppel

    Index Scriptorium Estoniae

    Koppel, Annika

    2009-01-01

    Tallinnfilmi 1979.a. mängufilmist "Hukkunud Alpinisti hotell" (režissöör Grigori Kromanov), mis värskelt restaureerituna Artises taas kinoekraanile jõuab. Film restaureeriti ja digitaliseeriti Soomes Digital Film Finland poolt, restauraator Giuseppe di Giorgio

  3. EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA

    Directory of Open Access Journals (Sweden)

    Georgina Lukanova

    2010-06-01

    Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

  4. “A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”

    OpenAIRE

    Girish.S; Karthigai Prakasam. C

    2012-01-01

    One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

  5. La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal

    Scientific Electronic Library Online (English)

    Domingo, la Rosa; Harrison, Bustamante.

    2009-06-01

    Full Text Available En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

  6. La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje Spatial metropolization of Maracay 1940-2007: A pedagogical proposal

    Directory of Open Access Journals (Sweden)

    Domingo la Rosa

    2009-06-01

    Full Text Available En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educación básica, en la ciudad de Maracay (Aragua, Venezuela. Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007. A través de los diagnósticos Educativo (lenguaje y saberes previos y socioeconómico (realidad social sobre la cual se tiene responsabilidad y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980 en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional.Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistory as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007. An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge and socioeconomic (social reality and responsibility towards it diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980. The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

  7. HOSPITALITY MANAGEMENT : Impact of internship on hotel operation

    OpenAIRE

    Sharma, Pankaj Diyas

    2012-01-01

    The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period. This thesis illustrates the role of inter...

  8. Hotel Classification Systems: A Comparison of International Case Studies

    OpenAIRE

    Roberta Minazzi,

    2010-01-01

    Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electroni...

  9. STRATEGIC EMPLOYEE TRAINING AND DEVELOPMENT IN CHINESE LUXURY HOTELS

    OpenAIRE

    Yu Wang,

    2006-01-01

    Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D) practices from a Western human resource development (HRD) perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to supe...

  10. Internationalization strategy: Dom Pedro Hotel Group - São Paulo

    OpenAIRE

    Salvador, Joa?o Ricardo Alves

    2013-01-01

    This paper has the purpose of study the possible entry of Dom Pedro Hotels in São Paulo. Resources and capabilities of the company were scrupulously assessed and the research revealed that Dom Pedro needs to review its strategic approach and professionalize its internal processes to succeed in its internationalization plans. The internal scanning of Dom Pedro together with an environmental and hotel industry analysis helps the company to find out the best opportunity on the market. A detaile...

  11. Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective

    OpenAIRE

    Carmen Arustei

    2014-01-01

    Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC) development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of inde...

  12. Croatian Hotel Industry Financial Features Within the Period of Privatization

    OpenAIRE

    Jasmina Lon?ar

    2004-01-01

    The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal fina...

  13. Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry

    OpenAIRE

    Excimirey Al-Manasra; Mohammd Al-Zyadat; Mohammed Al-Awamreh; Alnsour, Muhammed S.

    2013-01-01

    The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM) and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entr...

  14. Locational Strategies of International Hotel Corporations in Eastern Central Europe

    OpenAIRE

    Johnson, Colin; Dembinski, Paul; Vanetti, Maurizio

    2004-01-01

    This study investigated expansion strategies of international hotel operators in Eastern Central Europe. Due to the growing importance of services in economic development, there is an impressive body of knowledge on the process of internationalization and service industries. The last comprehensive academic study on internationalization and the hotel industry was undertaken at the beginning of the 1990’s, however, and we believed that with the major changes impacting upon the industry due to...

  15. Crisis Management in the Hotel Industry in Finland

    OpenAIRE

    Hartmann, Jana

    2012-01-01

    Object of this thesis is Crisis Management in the Hotel Industry in Finland and is prepared in order to present the situation and the acting of hotel managers nowadays to guarantee guests a safe and secur stay and to rise the awareness among hoteliers towards crises as well as amongst employees, investors, stakeholders, authorities, and students from hospitality related fields. Main topic of this research is crisis management and concerns the process of developing a crisis management plan...

  16. Model and Application of Promtional Pricing for Hotel Rooms

    OpenAIRE

    Ji Yan; Liu Hong; GU Mingchong

    2013-01-01

    This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pric...

  17. Responsible resource management in hotels : attitudes, indicators, tools and strategies

    OpenAIRE

    Bohdanowicz, Paulina

    2006-01-01

    Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

  18. Exploring Biometric Technology Adopted in the Hotel Processes

    OpenAIRE

    Chieh-Heng Ko; Yao-Hsu Tsai; Shu-Li Chen; Li-Hsin Wang

    2014-01-01

    Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge bas...

  19. The development of the Portuguese hotel Business, 1950-1995

    OpenAIRE

    Ca?¢mara, Maria Benedita

    2004-01-01

    This paper looks at the expansion of tourism in Portugal in the general context of the southern European countries, and focuses on the development of the hotel business in Portugal between 1950 and 1995. Some writers hold that the entrepreneurial fabric in the package holiday and mass tourism business is fragmented, overly dependent on tour operators, and usually adverse to foreign investment. We propose to analyse foreign investment in the hotel business over this period. Tourism is also ...

  20. A New Strategic Marketing Plan for a Hotel

    OpenAIRE

    Nazarova, Elizaveta

    2014-01-01

    The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis conta...

  1. TQM, managerial factors and performance in the Spanish hotel industry

    OpenAIRE

    Claver Corte?s, Enrique; Pereira Moliner, Jorge; Tari? Guillo?, Juan Jose?; Molina Azori?n, Jose? Francisco

    2007-01-01

    Purpose – Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management (TQM) in the hotel industry. This paper aims to analyse how TQM is associated with these factors and to verify whether more TQM-committed hotels achieve higher performance. Design/methodology/approach – The empirical data were collected from a sample of 301 three-to-five-star ...

  2. Corporate Social Responsibility: Adoption of Green Marketing by Hotel Industry

    Directory of Open Access Journals (Sweden)

    S. Punitha

    2013-11-01

    Full Text Available This study which is based on a widespread review of literature discusses about adoption of green marketing by hotels as a mechanism to perform corporate social responsibility (CSR. This paper examines in detail the literature and theories surrounding CSR, Malaysian government’s role in protecting the environment, the challenges of green marketing and the state of CSR within the hotel industry. The discussion reveals that hotels are found to be under constant pressure to balance the diverse forms of corporate social responsibility. By knowing the significance of sustainability, the Malaysian government has been encouraging the hotels and other sectors to embrace green technology and practices by providing incentives and tax breaks. Whilst hoteliers are striving to achieve financial performance by practicing green marketing, gaining the trust and meeting the expectations of the public have become more challenging. Further review discloses that strategy such as greenwashing needs to be avoided by hoteliers to gain the confidence among green consumers towards the green claims. The paper further concludes that green marketing is being used as a tool by hotels to perform their CSR while it provides competitive advantage for hotels in ensuring a balance between development and environmental sustainability.

  3. INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT

    Directory of Open Access Journals (Sweden)

    Rana Ozen Kutanis

    2012-06-01

    Full Text Available The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time shifts in a five-star hotel. At the end of the research, it’s stated that most of the employees participated in the dimensions of strategic human resources management. However, it’s determined that most of the employees had a middle level participation according to the statements that produce the dimensions strategic human resources management. As a result, it’s deduced that employees in hotels care about the dimensions of strategic human resources management and participate in them. The fact that the data was gathered from only one five-star hotel is an important constraint of this study.

  4. Save twice with LED. Light concept for IBIS hotels; Doppelt sparen mit LED. Lichtkonzept fuer IBIS Hotels

    Energy Technology Data Exchange (ETDEWEB)

    Altmannshofer, Robert

    2011-07-01

    Since 2009, Erco GmbH (Luedenscheid, Federal Republic of Germany) substantially contributed to a charisma of a high-value, natural atmosphere in the public areas of the ground floor in the new generation of IBIS hotels of Arcor. At the same time, one could renounce on one third of the lamps used so far. Furthermore, the hotels save substantial amount of energy and cost with the conversion of the light concept to LED technology.

  5. How to Improve the Business Achievement of Seven Stars Hotel in Nanchang

    OpenAIRE

    Zheng, Jingchen

    2011-01-01

    Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard bu...

  6. Explore UK

    Science.gov (United States)

    2012-04-06

    The Explore UK website is an initiative by the University of Kentucky Special Collections and it is a true delight for anyone with an interest in this storied institution and Kentucky history more generally. First-time visitors will notice a scrolling section of images that introduce the photographs and other documents that are part of this growing collection. The sections here include Images, Athletics Archive, Board of Trustees, and Yearbooks. The Images archive includes over 30,000 images that cover everything from student life to campus buildings. There are a few thematic collections here that should not be missed. First among them is the John Tuska collection, which contains over 1,100 images of pieces created by the celebrated potter/sculptor and University of Kentucky professor. The Buildings area is quite nice as well, as it contains over 1,700 images that document both the architectural ornamentation of various buildings around campus and the overall feel of the campus layout.

  7. Green Marketing Plan Developments and an Investigation into its Application : A Case Study of the Left & Right Hotel, Shenyang, China

    OpenAIRE

    Hu, Siyu

    2013-01-01

    Traditionally hotels in China have been independently owned and operated, and not part of a chain. However recent consumer trends have shifted toward high-class hotels and chain hotels, these types of hotel are able to provide a more competitive price and a uniform standard of facilities. Independently owned hotels are facing increased competition from the newer types of hotel and as such must design and implement a suitable marketing plan in order to maintain current market share, and introd...

  8. Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels

    Directory of Open Access Journals (Sweden)

    Fan Chen

    2009-02-01

    Full Text Available The tourism industry is in the important state in the national economy, and the hotel industry is the important part of the tourism industry, and the medium and small sized hotels occupy certain market share because of the numerous quantity. Because the service qualities of medium and small sized hotels are different, so the service quality of the hotel is the nuclear content of hotel management. At present, the supply exceeds the demand in the global hotel market, and the competitions among hotels are very intense, and who can supply excellent service for customers, who can obtain predominance in the market and attract more customers and get good benefits, and so the service quality is the life of hotel. In China hotel industry, especially for medium and small sized hotels, their management methods are draggled and there service qualities are relatively low, so many problems exist in this industry. As viewed from customers, this article discusses the satisfactory degree measurement about medium and small sized hotels based on the SERVQUAL method put forward by Parsuraman and the domestic scholars’ opinions about hotel service research, and analyzes the service quality problem of medium and small sized hotels and puts forward the project of improvement.

  9. Multivariate Variables Recognition using Hotelling’s T2 and MEWMA via ANN’s

    Directory of Open Access Journals (Sweden)

    Chiñas-Sánchez Pamela

    2014-01-01

    Full Text Available In this article, a method for multivariate pattern recognition using artificial neural networks (ANN is proposed. The method is useful for monitoring multiple variables during the statistical process control. It employs descriptive statistics and multivariate control techniques. Three different ANN’s are evaluated to identify the network with higher efficiency during pattern recognition of multivariate variables tasks from data bases. Two data bases are analyzed; the first one is generated by simulation using the Montecarlo method, and the second data base was obtained from a public data base repository. The method consists of three stages: multivariate variables generation, multivariate analysis and pattern recognition using ANN’s. Several multivariate scenarios were generated using a combination of 2, 3 and 4 patterns in multivariate variables for the Hotelling’s T2 and MEWMA statistics that were analyzed to know its behavior and to determine their statistical characteristics. The pattern recognition task was evaluated using the ANN. In both study cases, experimental results showed an improved efficiency when using the Perceptron and the Backpropagation networks compared to the RBF network.

  10. Attitudes of Hotel Managers Towards EC in South Africa

    Directory of Open Access Journals (Sweden)

    Nomsa Mndzebele

    2013-02-01

    Full Text Available Advances in Information Communication Technology (ICT have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. Educating the manager about affordances of ICT determines whether or not the hotel will benefit from the new technology. The author examined the relationship between managers’ attitudes and the extent of electronic commerce (EC adoption. The paper examines the perceptions of 332 South African managers within the South African hotel industry. A quantitative research design was used through a questionnaire to collect data from the managers. The research highlights the importance of changing the managers’ attitude for technology to be accepted.

  11. Self-Positioning of International Tourist Hotels in Taiwan

    Directory of Open Access Journals (Sweden)

    Jin-Li Hu

    2013-08-01

    Full Text Available This paper analyzes the self-positioning of international tourist hotels (ITHs in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & Brevenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local tourists have a significant positive impact on the ratio of F&B revenueto total revenue, whereas Asian tourists have a significant negative impact on the ratio. Moreover, theoperation-year and room price have significantly negative effects on the ratio of F & B revenue to total revenue,suggesting that historic hotels should adopt room revenue-oriented positioning and improve their service qualityso as to be able to increase the room price. The number of restaurants has a positive effect on the ratio of foodand beverage revenue to total revenue. Therefore, the hotels adopting F&B revenue-oriented positioning shouldoffer diversified types of restaurants for various tourists.

  12. POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA

    Directory of Open Access Journals (Sweden)

    Dragoljub Barjaktarovic

    2010-06-01

    Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

  13. An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception

    Directory of Open Access Journals (Sweden)

    Li Song

    2009-02-01

    Full Text Available The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondly, it expounds hotels’ several outsourcing strategic modes; thirdly, it summarizes the effect and significance of Chinese hotel outsourcing strategic modes. Simultaneously, it also proposes the outsourcing strategic modes’ management and the safeguard countermeasures, and makes the macroscopic summary and the forecast to Chinese hotels’ outsourcing strategy development in future.

  14. Hotel Polynesian Village Florida- (EE.UU.

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    Welton Becket y Asociados, Arquitectos

    1974-06-01

    Full Text Available This hotel unit with 500 rooms is located in a beautiful plot situated along the beach of a laguna in Disneyland, Florida. It consists of 10 individual pavilions, two units with two stories and six with three stories, in addition to a main building with two stories —offices, W.C.s, bar shops, banquet halls, etc.— and a monorail station connected with the covered passages, and with a view of the beautiful horizon that reminds one of the South Sea in the last century. The building for the guests is formed by metal structure modules of 9.10 x 4.50 x 2.70 m, that are placed on top of each other. Each one weighs 7 t and they are all completely equipped.Este conjunto hotelero, de 500 habitaciones, se halla enclavado en un hermoso solar situado a lo largo de la playa de una laguna del Mundo de Walt Disney, en Florida. Consta de diez pabellones individuales, dos unidades de dos plantas y seis de tres alturas, además de un edificio principal de dos plantas —oficinas, servicios, bar, tiendas, salones de banquetes, etc.— y una estación del monorraíl enlazada con los paseos cubiertos con vistas al bello horizonte, que recuerda el de los Mares del Sur, en el siglo pasado. Los edificios para huéspedes están formados por módulos de 9,14 X 4,57 X 2,74 m, con estructura metálica, que se colocan uno sobre otro. Cada uno pesa 7 t y van completamente equipados con todas sus instalaciones necesarias.

  15. eTourism: A comparison of online and offline bookings and the importance of hotel attributes

    OpenAIRE

    Crnojevac, Igor H.; Jadranka Gugi?; Saša Karlov?an

    2010-01-01

    Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the st...

  16. Organizational Culture in Middle and Upper Level Hotel Units in Greece

    OpenAIRE

    Thanos Kriemadis; Michael Koniordos; Stella Leivadi; Christiana Mavromatis; Nickos Kartakoullis; George Karlis; Jacquelyn Oncescu

    2008-01-01

    This study examines the level of awareness of organizational culture (OC) of hotel managers in middle and upper level Hotel Units (HU) in Greece. A random sample of 140 hotel managers from middle and upper Hotel Units (HU) in Greece were surveyed using the Organizational Culture Assessment Questionnaire (OCAQ), a 30-item OC scale developed by Sashkin (1997). The results indicated that the mean values of the OC factors “managing change”, “achieving goals” and “cultural strength” ...

  17. Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran

    OpenAIRE

    Pardis Mohajerani; Alireza Miremadi

    2012-01-01

    Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent varia...

  18. Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels

    OpenAIRE

    Olufemi Daniel Durodola; Cyril Ayodele Ajayi; Samuel Adesiyan Oloyede

    2011-01-01

    A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples while K...

  19. WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES

    OpenAIRE

    Muchazondida Mkono

    2012-01-01

    Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially...

  20. Strategic development plan for La Paloma hotel in Nha Trang, Vietnam

    OpenAIRE

    Tran Le Ngoc, Tran

    2013-01-01

    The objective of this thesis was to develop a strategic direction and business canvas model in hotel industry based on the observation and analyses of different trends, external and internal resources. The thesis topic was derived from two main problem of La Paloma hotel, in Nhatrang city, Vietnam – low occupancy rate and recovery of initial investments. As a result, the thesis outcome will function as recommendations and refer-ences for hotel manager in advancing hotel products and service...

  1. The influence of the environmental and organizational factors in the management accounting of the Portuguese hotels

    OpenAIRE

    Gomes, Conceição; Santos, Luís Lima; Arroteia, Nuno

    2013-01-01

    This article presents an overview of the development of Management accounting (MA) in Portuguese hospitality industry. So, we have analyzed the MA techniques that are currently being used by different types of hotels. The sample includes 61 hotels, which were analyzed in the years 2010, 2011 and 2012. MA is a tool incorporated in the daily management practices of Portuguese hotels. However, we verified that the hotels have different behaviors in this area, which entailed a comprehensive study...

  2. Space-Hotel Early Bird - Visions for a Commercial Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.; Apel, U.

    2002-01-01

    rachid.amekrane@astrium-space.com/Fax: +49 421 539-24801, cholze@zarm.uni-bremen.de/Fax: +49 421 218-7473, The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito,visited the ISS and the second private man, Mark Shuttleworth is following him. The gate towards the commercial utilization of manned space flight has been pushed open. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream of the pioneers is still open. By asking the question "how should a space station should look like to host tourists?", the German Aerospace Society DGLR e.V. organized a contest under the patronage of Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA) in April 2001. Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term of 2001 seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The designs are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present the designs as a vision of a future space hotel and will deal with and summarize the outcome of the 17 designs, which may trigger the development of technologies required for a space station dedicated to tourism. www.spacehotel.org

  3. A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    SANDRA HEIDEN

    2013-01-01

    Full Text Available Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27. The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact on communication and hence, also retention strategies. With the help of a questionnaire, hotel customers in different customer lifecycle phases are asked for their needs and interests concerning marketing communication. With these insights, the creation of a new dynamic communication approach for the hotel industry is possible.

  4. Hotel room suicide: Las Vegas and Clark County.

    Science.gov (United States)

    Gemar, Kjersti; Zarkowski, Paul; Avery, David

    2008-01-01

    Our objective is to study the link between hotel registration and suicide. Clark County, which contains Las Vegas, drew our interest because of its extremely large number of hotel rooms. Case files of suicide from the Clark County Coroner were reviewed for years 2003-2005. The suicide rate of local residents registering in local hotels was 271/100,000. This is greater than the suicide rate in the general population of Clark County, 16.6/100,000, PHotel guests from outside Clark County had a reduced rate of suicide, 4.6/100,000, Photels have an increased suicide risk that is statistically significant. Possible explanations for the results are provided. PMID:17934685

  5. THE ROMANIAN HOTEL INDUSTRY. AN ANALYSIS BASED ON REAL FACTS

    Directory of Open Access Journals (Sweden)

    Maria Lumini?a COJOCEA

    2013-12-01

    Full Text Available Romanian Tourism has undergone considerable changes in the transition to the market economy. These changes, together with inappropriate solutions adopted by the authorities, led to a mismatch between what the Ministry of Tourism (MT/ National Authority for Tourism (NAT communicates and promotes, and the actual situation of the Romanian tourism and hotel industry. This situation has also been maintained by poor and erroneous reporting of information by hoteliers about the hotels managed to Ministry of Tourism, but also by the poor processing of information received by the MT/ NAT, leading to a database of erroneous information. These data are practically useless for any interested parties, and moreover for those who intend to use them especially for opening a new business in hospitality industry. This paper aims to present a much closer to reality statistical summary of the hotel industry.

  6. Croatian Hotel Industry Financial Features Within the Period of Privatization

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    Jasmina Lon?ar

    2004-11-01

    Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

  7. Model and Application of Promtional Pricing for Hotel Rooms

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    Ji Yan

    2013-01-01

    Full Text Available This essay studies on the problem of pricing of hotel rooms when promoted as slack season. The promotional pricing of hotel rooms is studied taking account of their sales characteristics,discount rates,room occupancy rate, room over the determination and so on. A dynamic pricing model is thus developed to minimize the loss of profit on a restricted condition that the volume of rooms is needed to sell off. For the genetic application and particle swarm, pricing is given with optimal cost. The effect of pricing on loss of profit is analyzed through a simulation. This study aims to provide an important reference for promotional decision-making at the hotel industry.

  8. Ergonomics and accessibility for people with visual impairment in hotels.

    Science.gov (United States)

    Dos Santos, Larissa Nascimento; de Carvalho, Ricardo José Matos

    2012-01-01

    This article presents a diagnosis of luxury or superior hotels in the city of Natal, located in the state of Rio Grande do Norte, in northeastern Brazil, in what concerns accessibility to the visually impaired. The main objective is to present the guiding principles to design actions and interventions that must be considered in the preparation or revision of technical standards and manuals of good practice in accessibility related to people with visual impairments who are hotel users. The survey showed that the hotels do not meet the normative indications of accessibility, their facilities are in-accessible (have prevented access) or of reduced accessibility and its employees are not prepared to provide adequate hospital services for people with visual impairment. It was concluded that some of the accessibility problems faced by people with visual impairments are also faced by people in general. PMID:22316916

  9. The Socio-Economic Background Of The Hotel Workers

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    Atik-ur-rahaman S.M

    2012-10-01

    Full Text Available The socio-economic background of the hotel workers decides about the different social and economic reasons, for which these workers joined to hotel work. Hence, the present section attempted to know about the socio-economic background of the hotel workers. Urbanization, industrialization, and modernization have brought rtimerous changes in Western societies, after industrial revolution. Industrial Revolution contributed towards establishing colonial regimes in Asia and Africa. The Society experienced structural changes and brought a phenomenal change in human relations. It is for the first time the Western liberal ideas travelled the Asian and African nationalities'. Colonialism brought East and West together and encouraged cultural give and take between them. New occupations and industries emerged in almost all societies in the world. The traditional set up of the society was seriously disturbed. India was one of the important colony of the Britishers.

  10. A STUDY ON THE PERFORMANCE OF TOP INDIAN HOTELS

    Directory of Open Access Journals (Sweden)

    G. Madan Mohan

    2014-05-01

    Full Text Available Performance of a company can be gauged using many parameters such as Gross Profits, Net profits, Earnings per Share, Profits After Tax, Operating Profits, Return on Capital Employed, Return on Net Worth, etc. However, it is universally accepted that turnover of a firm is the strong parameter highlighting its performance. Positive trend in the growth of sales of a firm indicates better growth prospects for it. Sales of a company signposts its size and growth potentials. A list of Indian hotels which are topping the list based on value of sales has been collected and performance of these hotels during 2004, 2008, 2013 and 2004-13 have been ranked using Data Envelope Analysis.Analysis reveals that performance of the hotels has been fluctuating over the study period, though their performance is highly encouraging during the last year of 2013.

  11. Energy Analysis for New Hotel Buildings in Egypt

    Directory of Open Access Journals (Sweden)

    Dr. George B. Hanna

    2014-12-01

    Full Text Available This paper summarizes the results of energy simulation analysis to determine the effectiveness of building characteristics in reducing electrical energy consumption for hotel buildings in Egypt. Specifically, the impact on building envelope performance is investigated for different strategies such as window size, glazing type and building construction for two geographical locations in Egypt (Cairo and Alexandria. This paper also studies the energy savings in hotel buildings with 200 rooms for different Lighting Power Densities (LPD, Energy Input Ratios (EIR, Set point Temperatures (SPT and HVAC systems. The study shows certain findings of practical significance, e.g. that a Window-to-Wall Ratio of 0.20 and reasonably shaded windows lower the total annual electricity use for hotel buildings by more than 20% in the two Egyptian locations.

  12. 76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...

    Science.gov (United States)

    2011-11-09

    ...DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management...Comment Request, Federal Hotel and Motel Fire Safety...fire, as defined in the Hotel and Motel Fire Safety...for-Profit... Federal Hotel and 2,275 1 2,275...Department of Homeland Security. [FR Doc....

  13. Impacts of Globalisation on Hotel Companies’ Internal Operation Environment

    Directory of Open Access Journals (Sweden)

    Zhen-Jia ZHANG

    2009-12-01

    Full Text Available
    In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more important for the hotel industry. This essay focuses on globalisation in the hotel industry and explains how the increasing levels of globalisation, in this particular industry may affect the internal operating environment (e.g. organisational culture, structure, management styles etc. of hotel companies.
    Key words: Globalisation, Impact, Hotel, Internal-operating environment
    Résumé :Dans le 21er Siècle, avec l’accroissement de niveau de globalization dans l’hôtellerie, les companies d’hôtels auront besoin d’étudier les approaches du different management à survivre et de développer dans les circomstances environnementales avec un haut niveau incertain ainsi que comprendre l’implication des futures impacts, positive à la fois négative, de changement environnemental. Avec l’expansion des affaires internationales et du commerce, il n’y a pas de problème que la liaison internationale deviendra plus importante pour l’hôtellerie. Cette essaie met une importance sur la globalisation dans l’hôtellerie et explique comment, au fur et à mésure la globalisation, cette industrie particulière peut influencer l’Environnement d’Opération Interne de l’hôtellerie (e.g. culture organisationelle, structure, styles de management etc..
    Mots clés: Globalisation, Impact, Hôtel, Environnement d’Opération Interne

  14. Planning Marketing and Marketing Material for Levi Ice Hotel Luvattumaa

    OpenAIRE

    Kivenma?ki, Marja Helena

    2011-01-01

    Luvattumaa is a popular ski trail café and restaurant in Levi holiday and ski resort, in Kittilä municipality. The owners, Lea and Pekka Jussila, have grown the business with snow construction and for the winter 2010-2011 there has been an ice hotel with chapel, restaurant, sauna and hotel rooms. The lack of marketing planning and marketing material for the new product drove for need of printed brochures and updated visual image. The research problem for the thesis is to understand how to p...

  15. Hotel Employment in Kenya; Contingent Work or Professional Career?

    Directory of Open Access Journals (Sweden)

    K. Samson Kuria

    2012-07-01

    Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had post graduate qualifications. The results also indicated that training, experience, age, promotion and the hotel star-rate were key factors in determining the length of stay in hotel job or moving to other unrelated careers. The study therefore recommended that, the management to look into the employee welfare such as salary among others to motivate them. The study further recommended the improvement of working conditions in the hotels to boost employees’ morale. These were recognized as the ingredients to employee commitment to the organization and establishment of employee’s career growth in the industry.

  16. “COMPOSTING: A SUSTAINABLE AND PROFITABLE APPROACH FOR HOTEL’S ORGANIC WASTE”

    Directory of Open Access Journals (Sweden)

    Amar Nath

    2014-10-01

    Full Text Available The purpose of the study is to highlight themost complex issues related to hotel industry especially in the wake of increased quantity of organic waste generation from this industry by identifying the various gaps present in current waste management system in hospitality industry.Study aims to highlight various areas of improvement and their positive implications. For this purpose extensive literature review has been done on hospitality industry in order to find out innovative waste management practices especially organic waste that have the potential to ensure the sustainability as well as profitability of the overall business. Qualitative approach along with various case studies has been used for the carrying out the study. Various parameters and dimensions emerged after analyzing literatures and case studies. Composting is most effective and efficient green practices to utilize organic waste and convert into manure or biogas.

  17. VIRTUAL WEB PROMOSI DAN RESERVASI HOTEL BERBASIS WEB DAN VIA SMS PADA HOTEL DIAMOND

    Directory of Open Access Journals (Sweden)

    Alexander Setiawan

    2012-01-01

    Full Text Available Web and SMS is a new development that is useful for many people as a data exchange media. In the business world, especially for marketing use, by using those two media business can be performed globally so that informations are fast and easily spread all over the world. From this problem born an idea to promote Diamond Hotel by using web and a facility to reserve room using SMS. This Application was created by using VB 6 language and using AT command to communicate with cellphone. Meanwhile, data that flow between system and cellphone are in the form of Protocol Data Unit. System had been tested by sending SMS request from a cellphone and system sent back SMS response as requested by user.

  18. eTourism: A comparison of online and offline bookings and the importance of hotel attributes

    Directory of Open Access Journals (Sweden)

    Igor H. Crnojevac

    2010-06-01

    Full Text Available Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the study showed that the method of booking mostly depends on the nature of travel, and that the importance of hotel attributes does not differ much between different groups of guests.

  19. Entrepreneur and Establishment of a Mini Hotel in XiChang, China

    OpenAIRE

    Hu, Mingsong

    2013-01-01

    Mini Hotel, is a new hotel will be opened in China in this year. I and 4 of my friends will be the shareholders of this Mini Hotel. The hotel is planned to be operating from the autumn of 2013. Now, everything in this thesis is on process. The main objective of this thesis was to draft an effective approach to ensure this is a right plan which is worth to invest. By using benchmarking and SWOT analysis we defined the strength and weakness of this Mini Hotel business plan. This thesis will ...

  20. Implementation of Service Differentiation to Achieve Competitive Advantage. Case: Nevsky Hotel Grand.

    OpenAIRE

    Martysevich, Anna

    2013-01-01

    The main purpose of the thesis was to find out which hotel services could bring competitive advantage to the Nevsky Hotel Grand and differentiate the hotel from the competitors. What could be improved in the services of the hotel or which kind of services could be created in the hotel in order to attract more customers and be competitive on the market. The theoretical framework of the thesis was based on the data gathered from various sources of information in printed and electronic form s...

  1. How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran

    OpenAIRE

    Alireza Tafreshi Motlagh; Ehsan Sadeh; Sina Sadeh; Hamidreza Jafari; Jafar Azizi Morovat; Amir Enaamzadeh

    2013-01-01

    This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on ...

  2. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability

    OpenAIRE

    Sato, Aki-hiro

    2012-01-01

    This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to meas...

  3. A new building at an old place. Hotel 'Breidenbacher Hof'; Ein Neubau an alter Stelle. Das Hotel 'Breidenbacher Hof'

    Energy Technology Data Exchange (ETDEWEB)

    Zerres, Eberhard

    2008-07-01

    The ''Breidenbacher Hof'', a traditional, historical hotel building was torn down. Now, after a construction period of three years, the new building was commissioned. It is now a 5-star luxury hotel of the Capella Hotels and Resorts group, with private luxury apartments, offices, shops and boutiques on nine storeys, all equipped with the latest in technical facilities. (orig.)

  4. Advertising Through Social Media : Advertising plan for a hotel

    OpenAIRE

    Verbrugghe, Yann

    2013-01-01

    This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

  5. ESL for Hotel/Hospitality Industry. Level: Beginner.

    Science.gov (United States)

    Western Suffolk County Board of Cooperative Educational Services, Northport, NY.

    This document contains eight lesson plans for a beginning course in work-related English for non-English or limited-English speaking entry-level employees in the hotel and hospitality industry. Course objectives include the following: helping participants understand and use job-specific vocabulary; receive and understand job-related instructions;…

  6. Paperwork Plus: Literacy Materials for the Service Industry. Hotel Edition.

    Science.gov (United States)

    Bond, Judith; McGill, Teresa

    The instructional materials are intended for use in teaching vocational English and English literacy to limited-English-speaking personnel in the hotel industry. They are designed for learners at three instructional levels, and address job-specific literacy tasks. An introductory section describes the materials and offers suggestions for…

  7. Women's Path to Management in the Hotel and Catering Industry.

    Science.gov (United States)

    Hotel and Catering Training Board, Wembley (England).

    A study examined the employment patterns of women working in the United Kingdom's hotel and catering industry and the opportunities for vocational education that would lead to careers in management. Sixty-four women from different sectors of the industry were interviewed (including women in senior and middle management and some still looking to be…

  8. An Electronic Intelligent Hotel Management System for International Marketplace

    Directory of Open Access Journals (Sweden)

    Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

    2011-03-01

    Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

  9. Food and Beverage Industry ESL Workplace Literacy Curriculum for Hotels.

    Science.gov (United States)

    Van Duzer, Carol; And Others

    The Workplace Literacy Curriculum for Food and Beverage was developed for English-as-a-Second-Language classes for workers in participating hotels in Arlington County, Virginia, through a national workplace literacy grant with the cooperation of the Arlington County Chamber of Commerce. It is based on an analysis of tasks and interactions at the…

  10. Competency Needs in Irish Hotels: Employer and Graduate Perspectives

    Science.gov (United States)

    Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy

    2010-01-01

    Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

  11. “A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”

    Directory of Open Access Journals (Sweden)

    Girish.S

    2012-10-01

    Full Text Available One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

  12. Tumeda animatsiooni surm Euroopas : Priit Pärna "Hotell E" / Andreas Trossek

    Index Scriptorium Estoniae

    Trossek, Andreas, 1980-

    2011-01-01

    Vaadeldakse, kuidas M. Gorbatšovi võimuletuleku aastail esilekerkinud sotsiaalkriitilisemate filmide trend Eesti animatsioonis kulmineerub ja ühtlasi lõpeb Priit Pärna joonisfilmiga "Hotell E" (1992) - filmis on kombineeritud endisele Ida-Euroopale iseloomulik sotsialismivastane võimukriitika igatseva ihaga alati virtuaalsena tajutud lääne suunas

  13. OpinionSeer: interactive visualization of hotel customer feedback.

    Science.gov (United States)

    Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

    2010-01-01

    The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services. PMID:20975149

  14. “THE ASSESSMENT OF EMPLOYEE MOTIVATION IN SIVARAJ HOLIDAY INN HOTEL, SALEM”

    Directory of Open Access Journals (Sweden)

    J. Senthil Velmurugan

    2015-05-01

    Full Text Available Distance education is a branch of The collective hotel industry is a significant parrot of the world tourism industry. The industry is by design delivers services to be registered and non registered guests. Key in the process of delivering service in any hotel situation is the hotel staff. The ultimate quality of service provided will depend on the collective ability of staff, training and individual motivation to produce the services demanded by the guest. Hotels are physical structures supported by human resources that enable the delivery of service. Key in the process of delivering quality service is the individual motivation of all employees whether professional, skilled or unskilled. With the growth of the service industry the hotel industry now competes for quality service employees. Research finds that it is a challenge for hotel management today to motivate employees to provide quality services as high turnover and absenteeism is widespread in the United States hotel industry

  15. Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry

    International Nuclear Information System (INIS)

    Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO2 emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

  16. AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:

    Directory of Open Access Journals (Sweden)

    DR. GREGORY DUNN

    2013-10-01

    Full Text Available This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology acceptance model and analyzed using structural equation modeling. As expected, business traveler’s intention to engage in hotel technology was positively associated with the technology’s ease of use and usefulness. In particular, this study found that perceived ease of use of hotel technology was a stronger driver of the intent to engage in hotel technology than perceived usefulness of hotel technology.

  17. Social Media and eCRM as a Prerequisite for Hotel Success

    Directory of Open Access Journals (Sweden)

    Boris Milovi?

    2012-09-01

    Full Text Available Development of information and communication technology (ICT has enabled the development of electronic customer relations (eCRM as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of benefits that Internet as a promotion tool offers to their business, and accordingly, they are motivated to create greater awareness of their hotels with the goal of increasing number of guests and improving hotel reputation. This article describes how eCRM strategy is used by hotel managers to promote the hotel, more specifically, how much impact websites, social media and e-mail marketing campaigns have on hotelpromotion and business performance.

  18. Hotel Classification Systems: A Comparison of International Case Studies

    Directory of Open Access Journals (Sweden)

    Roberta Minazzi,

    2010-12-01

    Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

  19. Evaluation of the Environmental Health Conditions of Qom Hotels & Inns

    Directory of Open Access Journals (Sweden)

    B. Farzinnia

    2009-02-01

    Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

  20. STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET

    Directory of Open Access Journals (Sweden)

    Cosma Smaranda

    2012-07-01

    Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

  1. Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City

    Directory of Open Access Journals (Sweden)

    V. Herasimenko

    2010-09-01

    Full Text Available Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number, in Dnipropetrovsk region (8.6 %, in Autonomous Republic of Crimea (6.4 %, in Lviv (6.3 %, Lugansk (5.9 % and Odessa (5.7 % regions that is connected with the high level of industrial development of the above-mentioned territories and the availability of significant recreational resources. Therefore, Odessa region takes the fifth place in Ukraine by the number of enterprises and thus it would be expedient to analyze the condition of hotel economy development in the given region, its quality and competitiveness. Despite a significant amount of publications, dedicated to the methods of strategic analysis, scientists almost do not pay attention to the opportunity of their application in such specific area as hotel economy. Therefore, the article is dedicated to the substantiation of opportunities and the necessities of applying a well-known method of General Electric/McKinsey for the analysis of competitiveness of different types of hotels in Odessa and also the determination of the extent of hotel business perspectives for the city as a whole. The carried out analysis of the competition intensity on the market of hotel services in Odessa enabled to make conclusions about the discrepancy between supply and demand, there is a lack of hotel places in all segments. It was determined that the segment structure of the hotels offered by the city is not an optimal one. In Odessa there are prospective and practically undeveloped market niches. The development of business should be compared with the world trends in the hotel industry taking into account international experience in building and managing of hotel enterprises.

  2. International Hotel Strategy and Institutional Distance: A Conceptual Framework

    Directory of Open Access Journals (Sweden)

    Sven Dahms

    2015-05-01

    Full Text Available In recent international hotel strategy literature, institutional differences between home and host country have been mostly neglected. Although concepts such as institutional distance have become more prevalent as analytical tools in the mainstream international business literature, not much of it has so far been adopted in the wider field of international hospitality management. The objective of this article is to propose a conceptual framework that is based on insights from new institutional economics in order to further our understanding of international strategies for hotels. It introduces the concept of institutional distance as a supplement to Yip’s popular global strategy framework. This article aims at providing a template for active researchers in the field to embed their empirical contributions within the wider international business literature.

  3. Low Carbon Supplier Selection in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Chia-Wei Hsu

    2014-05-01

    Full Text Available This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM. By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM. Subsequently, the decision-making trial and evaluation laboratory (DEMATEL method was used to determine the importance of evaluation criteria in selecting suppliers and the causal relationships between them. The DEMATEL-based analytic network process (DANP and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR were adopted to evaluate the weights and performances of suppliers and to obtain a solution under each evaluation criterion. An illustrative example of a hotel company was presented to demonstrate how to select a low carbon supplier according to carbon and energy management. The proposed hybrid model can help firms become effective in facilitating low carbon supply chains in hotels.

  4. Culture's Effect on Communication in a Hotel Reception

    OpenAIRE

    Pohjola, Iina

    2014-01-01

    The aim of this thesis is to find out, how the tourists perceive the quality of service based on their expectations due to their cultural background. The research concentrates on a hotel reception area, where much cultural interaction takes place. This thesis was conducted with the aim of improving the customer satisfaction of foreign tourists in Finland, and to help the reception staff to avoid cultural misunderstandings. The research was made using qualitative methods. The respondents are p...

  5. Foodborne gastroenteritis due to Norwalk virus in a Winnipeg hotel.

    OpenAIRE

    Sekla, L.; Stackiw, W.; Dzogan, S; Sargeant, D

    1989-01-01

    Within 1 week four separate incidents of gastroenteritis presumed to be foodborne were reported by guests of a Winnipeg hotel. Investigation revealed poor food-handling practices and illness among the kitchen staff. Elevated bacterial counts and Escherichia coli were found in 15 of 24 samples of food tested, and Staphylococcus aureus was isolated from 2 pastry samples. Culture of 14 stool samples for bacteria yielded Clostridium perfringens in 1 sample from a staff member and coagulase-positi...

  6. A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY

    OpenAIRE

    SANDRA HEIDEN

    2013-01-01

    Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27). The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact...

  7. ETHICAL APPROACHES AND THEIR APPLICATION IN HOTEL MANAGERS' DECISION MAKING

    OpenAIRE

    Hatice Güçlü Nergiz; Meryem Ako?lan Kozak; Sabah Balta

    2011-01-01

    This study aims at evaluating the ethical approaches effective for managers working at hotel business when making decisions. Ethics, in the working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. In the study, the concept of ethics has been examined within theories of ethics, followed by a conceptual framework of making ethical decisions. The scope of the study consists of interviews conducted with 60 managers working in a ...

  8. BellBot - A Hotel Assistant System Using Mobile Robots

    OpenAIRE

    Joaqui?n Lo?pez; Diego Pérez; Eduardo Zalama; Jaime Go?mez-Garci?a-Bermejo

    2013-01-01

    There is a growing interest in applying intelligent technologies to assistant robots. These robots should have a number of characteristics such as autonomy, easy reconfiguration, robust perception systems and they should be oriented towards close interaction with humans. In this paper we present an automatic hotel assistant system based on a series of mobile platforms that interact with guests and service personnel to help them in different tasks. These tasks include bringing small items t...

  9. Strategic Planning and Organisational Effectiveness in Jordanian Hotels

    OpenAIRE

    Jehad Aldehayyat; Adel Al Khattab

    2012-01-01

    The tourism sector in Jordan is the second largest private sector employer and the second highest producer offoreign exchange. This sector, however, has been affected by many external factors in the Middle East, such aswars, turmoil and, most recently, the Arab Spring. Given the changing environment in which these hotels aredoing business, they require a high ability for adaptation in order to grow and compete. Despite this, littleresearch has been undertaken in this area. This research, the...

  10. An empirical investigation of governance structures in the hotel industry

    OpenAIRE

    Dahlstrom, Robert; Haugland, Sven Arne; Nygaard, Arne; Rokkan, Aksel Ivar

    2002-01-01

    The study investigates alternative governance forms in the hotel industry. We analyze the choice among independently owned firms, voluntary chains, franchising, and vertically integrated chains. Based on agency theory, we argue that the need for control over service quality, financial risk, and the market environment affect the choice of governance form. Prior agency research emphasizes alternative governance structures employed by principals given local market conditions, agent incentives, a...

  11. Cluster analysis of companies of the hotel industry of Ukraine ?????????? ?????? ??????????? ???????????? ????????? ???????

    Directory of Open Access Journals (Sweden)

    Gavrish Ekaterina S.

    2013-07-01

    Full Text Available The goal of the article is a cluster analysis for determination of stable unions between 20 hotels in the City of Donetsk on the basis of such indicators as: productivity, income per one employee, level of the labour payment fund, share of bonuses and quality level of the personnel. Having conducted a cluster analysis with the help of the STATISTICA 8.0 software, the article justifies a necessity of use of several methods of clusterisation, namely: hierarchical method and k-averages method. It conducts calculation of assessment of the quality level of the hotel personnel on the basis of a developed computer application, which includes the following indicators: attitude to work; level of knowledge and working experience; organisational abilities; ability to work with people; ability to work with documents and information; ability to make and realise decisions in time; ability to develop and implement innovations; and moral and ethical character features. The article marks out 6 clusters and conducts a comparative analysis of the obtained clusters for the 2010 and 2012 years and analyses mean values of indicators in the years under question. The prospect of further studies in this direction is the conduct of a cluster analysis among hotels of the City of Donetsk using the two-way joining method for determination of the most optimal stable union of hotels and its further development at the national level, which would facilitate development of the adjacent sectors of economy and sphere of services.????? ?????? ???????? ?????????? ??????????? ??????? ??? ??????????? ??????? ??????????? ????? 20 ??????????? ?????? ??????? ?? ?????? ????? ??????????? ???: ??????????????, ??????? ?? 1 ??????????, ??????? ????? ?????? ?????, ???? ?????? ? ???????????? ??????? ?????????. ? ?????????? ?????????? ??????????? ??????? ? ??????? ???????????? ??????????? STATISTICA 8.0, ?????????? ????????????? ????????????? ?????????? ??????? ?????????????, ? ??????: ????????????? ????? ? ????? ? - ???????. ???????? ?????? ?????? ????????????? ?????? ????????? ???????? ?? ?????? ????????????? ???????????? ?????????, ??????? ???????? ????? ??????????: ????????? ? ??????; ??????? ?????? ? ???? ??????; ??????????????? ???????????; ?????? ???????? ? ??????; ?????? ???????? ? ??????????? ? ???????????; ?????? ???????????? ????????? ? ????????????? ???????; ??????????? ????????????? ? ???????? ?????????; ????????-????????? ????? ?????????. ???????? 6 ?????????, ???????? ????????????? ?????? ?????????? ????????? ?? 2010, 2012 ????, ???????????????? ??????? ???????? ??????????? ? ??????????? ?????. ????????????? ?????????? ???????????? ? ?????? ??????????? ???????? ?????????? ??????????? ??????? ????? ???????? ?????? ??????? ??????? two-way joining ??? ??????????? ???????? ???????????? ??????????? ??????????? ??????????? ???????????? ????????? ? ??? ??????????? ???????? ?? ???????????? ??????, ??? ?

  12. Work Stress and Well-being in the Hotel Industry

    OpenAIRE

    O'Neill, John W.; Davis, Kelly

    2010-01-01

    Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewe...

  13. Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry

    OpenAIRE

    Shaiful Annuar Khalid; Hassan Ali; Mohammad Ismail; Norshimah Abdul Rahman; Kamsol Mohamed Kassim; Rozihana Shekh Zain

    2009-01-01

    Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analys...

  14. Labour flexibility and productivity in the hotel sector

    OpenAIRE

    García Pozo, Alejandro; Sánchez Ollero, José Luis; Benavides Velasco, Carlos

    2013-01-01

    In this paper, we analyze the effect of labour flexibility on productivity in the Andalusian hotel industry using raw data of our own database and applying an expanded version of the standard production function by distinguishing between part-time, temporary, and full-time labour inputs. Our results show that productivity is lower the higher the percentage of temporary and part-time workers and there are no differences between the impacts on productivity of both types of labour contract. Futu...

  15. Design of an air conditioning system for a hotel

    OpenAIRE

    Laou, George

    1990-01-01

    The aim of this project is to design the air-conditioning system for a hotel in Nicosia. The procedure followed throughout this project is in accordance with the Carrier-Handbook of air-conditioning System Design adapted to computer program. Architectural drawings for the building were provided. Design conditions were given while ambient conditions were based on data obtained from the meteorogical service in Nicosia. Energy conservation was considered as a major factor in the d...

  16. MANAGERIAL PROBLEMS CONFRONTED BY EXECUTIVE CHEFS IN HOTELS

    OpenAIRE

    Kemal BIRDIR; Seda Derinalp CANAKCI

    2014-01-01

    The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire) amongst executive chefs, based on answers given by them (expres...

  17. ANALISIS KENDALA POTENSIAL PENERAPAN TOTAL QUALITY MANAGEMENT HOTEL PLAZA SEMARANG

    Directory of Open Access Journals (Sweden)

    Hendrajaya -

    2013-04-01

    Full Text Available Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM, sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.

  18. Strategic Planning and Organisational Effectiveness in Jordanian Hotels

    Directory of Open Access Journals (Sweden)

    Jehad Aldehayyat

    2012-12-01

    Full Text Available The tourism sector in Jordan is the second largest private sector employer and the second highest producer offoreign exchange. This sector, however, has been affected by many external factors in the Middle East, such aswars, turmoil and, most recently, the Arab Spring. Given the changing environment in which these hotels aredoing business, they require a high ability for adaptation in order to grow and compete. Despite this, littleresearch has been undertaken in this area. This research, therefore, aims to identify and examine thecharacteristics of strategic planning systems in Jordanian hotels and their relationship with organizationaleffectiveness.In order to achieve this aim, a questionnaire is developed after reviewing the literature related to strategicplanning and its effectiveness in both developed and emerging markets. The empirical research is undertaken viaa survey of all four- and five-star hotels operating around Jordan’s most popular tourist attractions: Amman, theDead Sea, Petra and Aqaba. A total of 138 questionnaires were handed to the entire target population of 46hotels. This questionnaire yielded an 80.4% per cent response rate.The main findings of this research are: the mean time horizon for strategic planning is 5.4 years; topmanagement and boards of directors have less participation in strategic planning processes than outsideconsultants; internal scanning is used less frequently than external scanning; some important strategy analysistools are used less frequently than traditional ones; and the areas of research and development and technologyare rarely covered. However, strategic planning is found to be positively and significantly related toorganisational effectiveness.

  19. Manoeuvring and hotelling external costs: enough for alternative energy sources?

    OpenAIRE

    Castells Sanabra, Marcel·la; Usabiaga Santamaria, Juan Jose?; Marti?nez Ose?s, Francesc Xavier

    2013-01-01

    Local air pollution is the most relevant externality of maritime transport and its effects are more acute in urban areas as a result of manoeuvring, hoteling, and load/unload activities at ports. This paper is intended to assess ships' local air pollution impact in generally densely populated harbor areas, in order to decide whether or not alternative power supply measures are feasible. First, an optimized infrastructure investment model is developed to ease implementation and maximize the ef...

  20. Revenue Management Operations in Hotel Chains in Finland

    OpenAIRE

    Gurbuz, Eren Gazi

    2011-01-01

    The aim of this study was to find out theoretical revenue management operations and their implementations in practice in hotel chains in Finland. The main idea was to create a theoretical background and compare the empirical results with theoretical part in order to get different or common sides of the theory and practice part. The theoretical part describes the main important operations of revenue management theoretically. In the empirical part partners and results are introduced secretly a...

  1. Minimum Wages and Employment in Swedish Hotels and Restaurants

    OpenAIRE

    Skedinger, Per

    2002-01-01

    This paper considers the effects of union-bargained minimum wages on transitions into and out of employment in the hotels and catering industry over the period 1979?99. This industry is characterised by a high fraction of unskilled labour input, high worker turnover and binding minimum wages. The empirical approach identifies workers affected by real minimum wage increases and decreases, respectively. Job separations and accessions for the treatment groups are then contrasted to the outcomes...

  2. SOCIAL MEDIA MARKETING ON THE EXAMPLE OF KRUUNUPUISTO HOTEL

    OpenAIRE

    Sopnev, Pavel

    2014-01-01

    The main objective of the research was to create a fully-working product, which is a group in social network, which may be used for promotion and increasing of brand awareness. The research was based on my own expe- rience obtained during the moderation of beta-version of group “Kruunupuisto Hotel” in one of the most popu- lar social networks in Russia – Odnoklassniki.ru The study consists of historical background of marketing, description of social media marketing(abbreviation SM...

  3. Developing a social responsibility framework for Hotel Yöpuu Jyväskylä

    OpenAIRE

    Muthoni, Paul

    2011-01-01

    Abstract The purpose of this thesis was to develop a social responsibility framework action plan, basing on an empirical analysis on social responsibility management effect on the future competitiveness and development of Hotel Yöpuu. Describing sustainable development in the social perspective and how it relates to the wider body of stakeholder/ business society theory. Qualitative research method is used in the research. Method included interviews and benchmarking other local and i...

  4. Plutos Services: Lead Generation System for the Hotel Advertising Industry

    OpenAIRE

    Ebrahimi, Farhad

    2010-01-01

    This paper presents a business model of Plutos Services and the implementation of a digital concierge service within the hotel advertising industry. The model contains a basic company overview, external analysis, internal analysis and a final recommendation of the business strategy it should use to succeed. I researched the business environment in Canada to determine its position in the current market. I evaluated different strategic alternatives and sub-recommendations for implementing its s...

  5. Online marketing & social media : case: Mediterranean Palace Hotel, Thessaloniki

    OpenAIRE

    Arnis, Angelos

    2012-01-01

    Traditional companies and especially in European countries such as Greece, lack the knowledge and motivation in order to move away from the traditional marketing methods to more revolutionary ways, such as online marketing. The purpose of this thesis is to explain what is online marketing and the importance of a sound presence on the social media. It also sets as a marketing plan, proposals on how the hotel in question should act in order to strengthen their presence in the Online and Soc...

  6. Análise das necessidades linguísticas, em inglês dos recepcionistas de hotel

    OpenAIRE

    Fabião, Etelvina de Fátima

    2005-01-01

    Inglês para Fins Específicos (IFE) tornou-se uma disciplina muito popular nos últimos anos. Vários projectos têm revelado que o interesse do IFE tem vindo a aumentar e o número de pessoas que estudam esta disciplina também tem crescido, por todo o mundo. Esta dissertação dedica-se ao estudo do Inglês para recepcionistas de hotel, em Portugal. Isto é, esta dissertação apresenta os resultados de uma investigação das necessidades linguísticas em Inglês dos rece...

  7. Demonstrating The Invariance Property Of Hotelling T2 Statistic

    OpenAIRE

    SANI SALIHU ABUBAKAR, ABUBAKAR YAHAYA

    2013-01-01

    Numerous control chart procedures were developed and their widespread applicability as vital tools in statistical process control cannot be overemphasized. Under normal circumstances, process monitoring and control should include several interrelated process variables. The Hotelling T2 statistic being one of the most popular control chart procedures can be utilized to detect whether the observed disturbance in a given process is as a result of some perturbations in the mean vector of the qual...

  8. Integrated Information System for reserving rooms in Hotels

    Directory of Open Access Journals (Sweden)

    Dr. Safarini Osama

    2011-10-01

    Full Text Available It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

  9. Foodborne gastroenteritis due to Norwalk virus in a Winnipeg hotel.

    OpenAIRE

    Sekla, L.

    1990-01-01

    Within 1 week four separate incidents of gastroenteritis presumed to be foodborne were reported by guests of a Winnipeg hotel. Investigation revealed poor food-handling practices and illness among the kitchen staff. Elevated bacterial counts and Escherichia coli were found in 15 of 24 samples of food tested, and Staphylococcus aureus was isolated from 2 pastry samples. Culture of 14 stool samples for bacteria yielded Clostridium perfringens in 1 sample from a staff member and coagulase-positi...

  10. EARNINGS TARGETS IN SPANISH HOTEL INDUSTRY: AN APPROXIMATION

    OpenAIRE

    Laura Parte Esteban; María Jesús Such Devesa; Pilar Alberca Oliver

    2011-01-01

    In this paper, two earnings targets -avoiding losses and earnings decreases- are analyzed in Spanish hotel industry. The methodology used as a proxy to earnings targets is frequency histograms. Particularly, the existence of a “kink” in the distribution of reported earnings around zero is examined. The access to financial resources to start or to consolidate expansion policies is an important issue to the companies belonging to our sample. This specific scenario allows us to study how to ...

  11. Marketing of Accommodation services : Case-Hotel Azam Cameroon

    OpenAIRE

    Youkam, Germaine

    2012-01-01

    Cameroon is Africa in miniature with a lot of tourist attractions owing to its geological and cultural diversity. Natural features include beaches, deserts, mountains, rainforests, and savannas. Accommodation services have been a grand phenomenon within the tourism industry in Cameroon. The accommodation sector has developed tremendously within the past decades. The objective of this research work was to find about out the marketing of accommodation services in Cameroon with Hotel Azam as...

  12. Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels

    Directory of Open Access Journals (Sweden)

    Olufemi Daniel Durodola

    2011-01-01

    Full Text Available A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical assessment of hotel structures and system operations. Stratified sampling technique backed by cluster sampling was used. Descriptive statistics was employed for statistical analysis. Findings showed that maintenance management predominates in the industry while facilities management is just filtering in with emphasis on facilities benchmarking. Property management is not favoured at all. The study recommends that Nigeria Tourism Development Corporation should develop a framework for quality assurance policy improvement among hotels in Nigeria. By so doing, hotel management companies and intending property development and management companies would be guided and buoyed into doing things beyond benchmarking.

  13. Hotel location in Africa’s world class city: The case of Johannesburg, South Africa

    Directory of Open Access Journals (Sweden)

    Rogerson Jayne M.

    2014-09-01

    Full Text Available Urban tourism is of rising importance for economic and tourism geographers. One of the most important elements for urban tourism is the hotel economy. Against a backdrop of international debates around the location of hotels in cities in both developed and developing countries this article unpacks the changing geography of hotels in South Africa’s largest city, Johannesburg for the period 1990 to 2010. Johannesburg is one of the leading and growing destinations for urban tourism in South Africa. Its hotel scape has been radically transformed in the past two decades. It is shown that the shifting geography of hotel development in Johannesburg reveals a complex pattern of disinvestment in certain city spaces and subsequent reinvestment and re-vitalization of those spaces as well the changing patterns of hotel investment towards the new successful nodes of business and leisure tourism in the city.

  14. Discuss on the Improvement of Management Strategy for China Group Hotel

    Directory of Open Access Journals (Sweden)

    Junfeng Li

    2009-06-01

    Full Text Available In recent years, the enterprise management pattern has been changed greatly due to the rapid development of China economy. There are emerging many big group enterprises by adjustment and union. Some star class hotels have purchased other hotels to form group hotels in order to expand their scales. The small hotels, especially the ones with ill-management, purchased by the star class ones, have faced the problems of reconstructing and reforming after their enrollment. In particular, the reform is mainly concerning the consciousness. Besides, there are personnel reform, management reform, and software and hardware improvement, etc. how to reform the purchased small hotels and predetermine the future under the present policy and situation is the main point in this thesis. I do I hope this paper can make a contribution for China's group hotel in bringing in more foreign exchange income.

  15. SERVICE SUSTAINABILITY IN HOTEL OPERATIONS – AN INTROSPECTIVE APPROACH

    Directory of Open Access Journals (Sweden)

    V. Jaykumar

    2014-07-01

    Full Text Available In most industries, some firms are more profitable than others, regardless of whether the average profitability of the industry is high or low. The superior performers conceivably possess something special and hard to imitate that allows them to outperform their rivals. These unique skills and assets (resources are referred to as sources of competitive advantage strategy literature.(bharadwaj,Sundar.GSustainable strategies and practices can be just as useful in service operations as in manufacturing operations; and second, that such strategies and practices can support a hotel turnaround effort. This can possibly be achieved by introducing two business principles, decentralized management and sustainable development. Sustainable buildings and hotels have an important role in reducing the negative impact on the environment since they use energy, water, waste, materials and land much more efficiently than buildings simply built to code(Persic-Zivadinov, Irena,. A hotels sustainable value system, embodied in the concept of progression, which links customers and employees, can support environmental responsibility

  16. The Hotel Payload, plans for the period 2003-2006

    Science.gov (United States)

    Hansen, Gudmund; Mikalsen, Per-Arne

    2003-08-01

    The cost and complexity of scientific experiments, carried by traditional sounding rocket payloads, are increasing. At the same time the scientific environment faces declining funding for this basic research. In order to meet the invitation from the science community, Andøya Rocket Range runs a programme for developing a sounding rocket payload, in order to achieve an inexpensive and cost-effective tool for atmosphere research and educational training. The Hotel Payload is a new technological payload concept in the sounding rocket family. By means of standardized mechanical structures and electronics, flexibility in data collection and transmission, roomy vehicles are affordable to most of the scientific research environments as well as for educational training. A complete vehicle - ready for installation of scientific experiments - is offered to the scientists to a fixed price. The fixed price service also includes launch services. This paper describes the Hotel Payload concept and its technology. In addition the three year plan for the development project is discussed. The opportunity of using the Hotel Payload as a platform for a collaborative triangle between research, education and industry is also discussed.

  17. Work Stress and Well-being in the Hotel Industry.

    Science.gov (United States)

    O'Neill, John W; Davis, Kelly

    2011-06-01

    Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewed for eight consecutive days. The two most common stressors were interpersonal tensions at work and overloads (e.g., technology not functioning). The second aim was to determine whether there were differences in the types and frequency of work stressors by job type (i.e., managers v. non-managers), gender, and marital status. Hotel managers reported significantly more stressors than hourly employees. There were no significant differences by gender or marital status. The third aim was to investigate whether the various stressors were linked to hotel employee health and work outcomes. More employee and coworker stressors were linked to more negative physical health symptoms. Also, interpersonal tensions at work were linked to lower job satisfaction and greater turnover intentions. PMID:23794780

  18. Supply Chain Management Performance in Tourism. Continental Hotels Chain Case

    Directory of Open Access Journals (Sweden)

    Gabriela ?igu

    2013-02-01

    Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

  19. MANAGERIAL PROBLEMS CONFRONTED BY EXECUTIVE CHEFS IN HOTELS

    Directory of Open Access Journals (Sweden)

    Kemal BIRDIR

    2014-07-01

    Full Text Available The study was conducted to determine the managerial problems confronted by executive chefs working at 4 and 5-star hotels in Turkey. A survey developed by the researchers was employed as a data collection tool. Answers given by participants were analyzed using “T-test” and “ANOVA” analyses in order to determine whether there are significant differences of opinion on the subject (collated in answers to the survey questionnaire amongst executive chefs, based on answers given by them (expressed as average figures dependent upon such variables as their “Age”, “Gender”, “Educational Status” and “Star status of the hotel within which they worked.” The study results showed that the most important problem confronting executive chefs was “finding educated/trained kitchen personnel.” On the specific problem, “responsibility and authority is not clear within the kitchen,” there was a significant difference of opinion by the gender of the executive chefs. Moreover, there was a significant difference of opinion dependent upon the star status of the hotels within which the chefs worked on the problem of whether or not “the working hours of kitchen personnel were too long.” The findings suggest that there are important problems confronted by executive chefs. Moreover, male and female executive chefs have different opinions on the magnitudes of some specific problems. Whereas there are various reports and similar publications discussing problems faced by executive chefs, the present study is the first one in the literature that solely explore the managerial problems experienced at a kitchen context.

  20. The Practice of Shariah-Compliant Hotel in Malaysia

    Directory of Open Access Journals (Sweden)

    Nor Zafir Md Salleh

    2014-02-01

    Full Text Available Over the past one decade, there has been an increasing focus on Islamic products and services research such as Halal food and Islamic banking. Halal revolution has created increasing awareness among Muslim to consume Halal product or Shariah-compliant services. In responding to this development, hotels created innovative services for Muslim guests called Shariah-compliant hotel (SCH. However, there is lack of research on the characteristics, and implementation of SCH has been carried out in the hotel industry. Therefore, the purpose of this paper is to understand the practice of SCH in Malaysia. Diffusion of innovation (DOI theory is utilised to investigate the issues of adoption and implementation of SCH. The preliminary study uses in-depth, open-ended interviews through purposive sampling. Interviews were recorded, transcribed, and evaluated based on thematic analysis to understand the practice. The study found three issues in implementing SCH, such as the uncertainties of government regulation, difficulties to meet Halal standard, and absence of SCH standard. Along with this, two Malaysian Standards (MS1900:2005 &MS1500:2004 have been identified and strongly suggested to be used as a tool in the SCH practice.

  1. The power of place: re-negotiating identity in hotel fiction

    OpenAIRE

    Pready, Joanna Elaine

    2009-01-01

    The metropolitan hotel is a rich space for exploration in hotel fiction of the nineteenth and twentieth centuries due to its interesting connection with both the city and the home, and its positive and negative effects on the individual. Using spatial theory as a foundation for understanding how the hotel functions, and drawing on theorists such as Henri Lefebvre, Michel de Certeau, Edward D. Soja, Fredric Jameson, Yi-fu Tuan and David Harvey, this thesis offers an alternative approach to th...

  2. Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung

    OpenAIRE

    Reza Ashari Nasution; Andika Wiradiputra

    2010-01-01

    In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because...

  3. Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan

    OpenAIRE

    Khaliq Ur Rehman Cheema

    2013-01-01

    The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SE...

  4. Energy Auditing and Efficiency in a Chain Hotel : the Case of Scandic, Järva Krog

    OpenAIRE

    Simanic, Branko

    2011-01-01

      Energy efficiency and conservation measures in hotels is an area of research at the Department of Energy Technology, Royal Institute of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel build...

  5. WHERE IS THE VALUE IN GREENING YOUR BRAND? AN ANALYSIS OF THE CANADIAN HOTEL INDUSTRY

    OpenAIRE

    Bedlington, Emma

    2009-01-01

    This paper assesses the potential for a green hotel brand in the Canadian market, given the current industry trend towards environmentally friendly operations. To begin, an industry analysis of the competitive landscape is performed with a focus on the luxury hotel segment. A discussion of the key players in the Canadian market provides further context. The paper continues by analyzing the consumer decision process within the hotel industry, in conjunction with green consumer behaviour. Final...

  6. Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers

    OpenAIRE

    Pardis Mohajerani; Alireza Miremadi

    2013-01-01

    One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study cus...

  7. A comparative study of customer-based brand equity across selected South African hotels

    OpenAIRE

    Nel, J. D. W.; North, Ernest J.; Myburg, T.; Hern, L.

    2009-01-01

    There is an increasing emphasis on building and maintaining brand equity as the primary driver of success for service organisations, such as holiday resorts and hotels. Limited research on customer-based brand equity within the South African hotel context has been conducted. This study examined the dimensions of brand equity and compared the differential effect that they had on brands within three hotel categories (low, medium and high priced) in South Africa. Convenience sampl...

  8. Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop

    OpenAIRE

    Rogerson, Jayne M.

    2014-01-01

    The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently ...

  9. AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:

    OpenAIRE

    DR. GREGORY DUNN; DR. ERINN TUCKER

    2013-01-01

    This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology a...

  10. Security issues affecting occupational safety of receptionists in Helsinki city centre hotels

    OpenAIRE

    Ha?ma?la?inen, Ann-mari

    2013-01-01

    Safety in tourism is more and more under discussion as restlessness has increased worldwide. Hotel as a working environment is exceptionally challenging as it needs to be accessible 24 hours a day. The aim of this thesis is to identify the main factors and threats affecting hotel receptionists’ employee safety. Improvement suggestions to improve safety are drawn based on the results of the research. The research was limited to Helsinki city centre hotels. The research data was colle...

  11. The economics of quality :an empirical study of the hotel industry

    OpenAIRE

    Skalpe, Ole

    1998-01-01

    The purpose of this study is to assess the economics of quality. Our main source of information is customer based quality scores and detailed accounting information from more than 500 hotels. These hotels are participants in one of the worlds largest hotel companies. Their strategy is to offer high quality and consistent accommodations. The chain has monitored quality and customer satisfaction for many years. The survey provides bits and pieces of evidence related to the economics of quality....

  12. A Room with a Viewpoint Revisited: Descriptive Norms and Hotel Guests' Towel Reuse Behavior

    OpenAIRE

    Bohner, Gerd; Schlüter, Lena E.

    2014-01-01

    Field experiments on descriptive norms as a means to increase hotel guests' towel reuse [1] were replicated and extended. In two hotels in Germany (Study 1: N?=?724; Study 2: N?=?204), descriptive norm messages suggesting that 75% of guests had reused their towels, or a standard message appealing to environmental concerns, were placed in guests' bathrooms. Descriptive norm messages varied in terms of proximity of the reference group (“hotel guests” vs. “guests in this room”) a...

  13. Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel

    OpenAIRE

    Hossein Rezaei Dolatabadi; Javad Khazaei Pool

    2013-01-01

    The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information ...

  14. Domestic or International Hotels: The Frontrunner of Service Innovation and Customer Choice in Pakistan

    OpenAIRE

    Ellahi, Abida; Rashid, Abdul

    2010-01-01

    The purpose of this study is to analyze the factors that measure the preferences of customers for domestic and international hotels operating in Pakistan. A questionnaire derived from previous studies was completed by 200 hotel-customers in Pakistan. Data is analyzed using SPSS software by employing factor analysis with VERIMEX rotation and multiple regressions The results indicate that international hotels have more attributes and are preferred by customers as compare to domestic ho...

  15. Developing a model of employee's performance management process for Tallinn hotel businesses

    OpenAIRE

    Hiiema?e, Johanna-hedwiga

    2012-01-01

    The amount of hotels in Tallinn is growing continuously due to the increase of overnight stays. Therefore, it is important to have a competitive advantage over the competitors in order to stay on the market. Since one of the competitive advantages of a hotel business is the customer service, it is essential to manage employees’ performance. The objective of this research was to build a model of employee’s performance management process which would be a useful tool for hotel businesses and...

  16. PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X)

    OpenAIRE

    Iwan Vanany; Dian Tanukhidah

    2004-01-01

    This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder...

  17. Social Media and eCRM as a Prerequisite for Hotel Success

    OpenAIRE

    Boris Milovi?

    2012-01-01

    Development of information and communication technology (ICT) has enabled the development of electronic customer relations (eCRM) as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of...

  18. Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels

    OpenAIRE

    Olufemi Daniel Durodola; Samuel Adesiyan Oloyede

    2011-01-01

    A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical ass...

  19. Hygiene of Touristic Hotel Kitchens: The Case in Adiyaman, SE Turkey

    OpenAIRE

    Fatma Hepsag; Cigdem Sabbag

    2011-01-01

    The need of hygiene education along with hygiene quality of kitchens at four Tourism Ministry licensed touristic hotels in Adiyaman, SE Turkey was determined. The evaluation is undertaken via interviews with 25 kitchen staff of the three and four star hotels. Majority of the kitchen staff (68%) did not receive training on hygiene before employment; others had trained on food and personnel hygiene by hotel managers who does not have profession on the subject matter. Due to lack of knowledge on...

  20. ACCIDENTES SUFRIDOS EN EL HOTEL CUANDO EL TRABAJADOR SE ENCUENTRA "EN MISIÓN" / ACCIDENTS SUFFERED BYA CASUALWORKER INA HOTEL

    Scientific Electronic Library Online (English)

    Eduardo Enrique, ITALÉNS I VISCONTI.

    2015-01-01

    Full Text Available RESUMEN: La Sentencia que ocupará las siguientes páginas resuelve el caso de un trabajador que es enviado por una empresa aTel Aviv para realizar unas labores de carpintería para la nueva apertura de una tienda del Grupo Inditex en dicha ciudad. Estando en el hotel sufrió un ictus isquémico del que [...] se derivó una incapacidad permanente. Se debate el carácter laboral o no de esta contingencia. Abstract in english ABSTRACT:The Court ruling that we are analyzing decides the case of a worker who was sent by his employer to Tel Aviv in order to do some carpentry work for the new Grupo Inditex's magasin in that city.When the employee was at the hotel, he suffered an ischaemic stroke and, eventually, a permanent d [...] isability. It argues with the labour character or not of this legal matter.

  1. The UK biomass industry

    International Nuclear Information System (INIS)

    A brief review is given of the development of the biomass industry in the UK. Topics covered include poultry litter generation of electricity, gasification plants fuelled by short-rotation coppice, on-farm anaerobic digestion and specialized combustion systems, e.g. straw, wood and other agricultural wastes. (UK)

  2. Managing the Hotels Service Products and E-Services. Case Study: Researching Tourists’ Satisfaction Regarding the Hotels Services in Romania

    OpenAIRE

    Andreea MARIN-PANTELESCU; Laura Cristina MANIU

    2012-01-01

    The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and servility. It is a strategy that considers the customer while serving the interests of the hotel. Service excellence gives an organization a competitive edge. Outstanding service makes a lot of money for...

  3. A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

    Directory of Open Access Journals (Sweden)

    Joe Kibuye WADAWI

    2010-06-01

    Full Text Available Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendations. The study established that managers of hotels need to recognize the scientific significance of service improvement in hotel operations as a requirement for building their own competitive advantage and that of the destination where they operate.

  4. The Impact of Management and Organizational Culture on Creativity in the Hotel Industry

    Directory of Open Access Journals (Sweden)

    Olimpia State

    2014-11-01

    Full Text Available In today`s business environment, characterized by instability and unpredictability, organizations` success depends on their ability to adapt and manage the changes required. Therefore, in order to achieve long-term corporate success, companies need to have a culture that encourages creativity and innovation. The aim of the article is to investigate the link between corporate culture and creativity and the impact of the management form on organizational culture. The research highlights the Romanian hotel industry culture, using Hofstede`s model. Considering their impact on innovation, there were taken into consideration three factors: individualism, power distance and long term orientation. The article investigates how these factors are influenced by the hotel`s exploitation form and their impact on organizational creativity. The research was conducted on two hotels in Bucharest, affiliated to an international hotel chain. In order to identify the impact of the exploitation form on the hotel`s organizational culture, one of the accommodation units is operated under a management contract, while the other operates under a franchise agreement. The study is based on a survey conducted among the employees of the two hotels. Results indicate differences regarding the corporate culture between the hotel operated under a management contract and the unit operated under a franchise agreement. Recommendations on how to foster employees` creativity are suggested. The implications of the findings are discussed, considering the limitations and future research directions.

  5. Customer Satisfaction in the Hotel Industry: A Case Study from Sicily

    Directory of Open Access Journals (Sweden)

    Gandolfo Dominici

    2010-10-01

    Full Text Available In order to be successful in the market it is not sufficient to attract new customers managers must concentrate onretaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotelindustry customer satisfaction is largely hooked upon quality of service. A management approach focused oncustomer satisfaction can improve customer loyalty, thus increasing the positive image of the touristicdestination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable.Research on the topic of guest satisfaction, which translates into the consideration of whether or not customerswill return to a hotel or advise it to other tourists, is pivotal to the success of the hospitality business. Neglectingto pay attention to those hotel attributes considered most important by guests, may lead to negative evaluation ofthe hotel, thus restricting the chance of repeat patronage. We perform a qualitative analysis of a large hotel inSicily (IT, the Sporting Club Hotel in the town Cefalù, using the Critical Incident Approach (Hayes, 2008.Through the analysis of this case we evaluate the overall customer satisfaction level for the hotel and for eachservice supplied. We conclude discussing the result and proposing improvement in customer satisfactionmanagement of the hotel.

  6. Study on China's Single-Star Hotel Business Situation and Development Strategy

    OpenAIRE

    Fei-Long Liu

    2013-01-01

    In this study, we have a study on China's single-star hotel business situation and development strategy. Since the reform and opening up in the late 1970s, China hotel industry has been playing an increasingly important role, but improving the group level is still a long way to go, especially under the situation that the many single star class hotel living worrying. In particular in: aging facilities and equipment cause a vicious cycle of product quality of single-star hotels, continuous wors...

  7. New hotel near Hitler's Bavarian retreat draws sharp criticism

    Science.gov (United States)

    Just over a month after the 60th anniversary of the liberation of Auschwitz, another reminder of Adolf Hitler's legacy has created additional controversy in Germany. This week a five-star hotel operated by the InterContinental group opened near the location of Hitler's Alpine retreat on top of the Olbersalzberg mountain in Bavaria. Bavarian tourism and finance officials were quick to defend the decision to allow the construction of such a property, and some local residents also spoke out in favor of developing the region's tourism industry. Hitler's original retreat on the site was largely destroyed by Allied bombers near the conclusion of war, and the US military used the area as a resort for more than 50 years before returning the area to Germany in 1996. Since 1999, there has been a documentation center that has provided information to tourists on the history of the site. The hotel remains controversial, and as one former leader of one of Germany's leading Jewish organization commented, "The building of a luxury hotel in Olbersalzberg is tasteless and robs the place of its history".The first link offered here will take visitors to a news story from The Globe and Mail that offers some discussion of the new hotel. The second link will take visitors to another piece about the new luxury resort and hotel, offered by the Deutsche Welle, the well-regarded German international broadcasting service. The third link leads to a website dedicated to providing tourist information about the Berchtesgaden region of Germany. The fourth link leads to the official homepage for the state of Bavaria where visitors may learn about government, economy, education, and the people in the region. The fifth link leads to a fine online archive of Nazi and East German propaganda offered for scholarly and educational purposes through the efforts of Professor Randall Bytwerk at Calvin College. The final link will take visitors to the very interesting psychological profile of Adolph Hitler that was created during World War II by Walter C. Langer of the Office of Strategic Services in the hope that such a report would "be helpful in gaining a deeper insight into Adolf Hitler and the German people."

  8. Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena Differences between the E-mail Response Capability of Independent and Chain Hotels

    Directory of Open Access Journals (Sweden)

    Patricia Dominguez

    2006-03-01

    Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los clientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado y la calidad de respuesta (contestación a las necesidades de información solicitadas. Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio.The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential clients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered and the quality of the answer (answer to the asked for necessities of information. The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

  9. Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena / Differences between the E-mail Response Capability of Independent and Chain Hotels

    Scientific Electronic Library Online (English)

    Patricia, Dominguez; Stéphanie, Richert; Raúl, Castro.

    2006-03-01

    Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los c [...] lientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado) y la calidad de respuesta (contestación a las necesidades de información solicitadas). Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio. Abstract in english The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential c [...] lients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered) and the quality of the answer (answer to the asked for necessities of information). The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

  10. CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE

    Directory of Open Access Journals (Sweden)

    Abdul Alem Mohammed

    2012-01-01

    Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

  11. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures ---From Spatio-Temporal Dependence of Hotel Availability---

    Science.gov (United States)

    Sato, A.

    This paper investigates the impact of the Great Japan Earthquake(and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

  12. Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability

    CERN Document Server

    Sato, Aki-Hiro

    2012-01-01

    This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

  13. Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran

    Directory of Open Access Journals (Sweden)

    Pardis Mohajerani

    2012-05-01

    Full Text Available Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent variables such image, customer expectation, service quality, perceived value, locality, and complaining behavior. The second goal of this study was to propose a customer satisfaction model for hotel industry in Kish Island (IRAN. Therefore, the findings of this study will contribute to both hotel management and tourism industry improvement in Iran.Design/Methodology/approach- A proportional simple random sampling of Iranian visitor to Kish Island were drawn. In this study the researcher had used two different kinds of samples. The first sample was customers of three different hotels of 3 stars, 4 stars, 5 stars which are immeasurable and unlimited. The total number of hotels with the rating of 3 stars, 4 stars, and 5 stars were 22.Findings- The correlation of image, customer expectation, service quality, perceived value, and customer loyalty are significant enough to show the correlation with customer satisfaction in hotel industry in Iran, furthermore the correlation of complaining behavior and customer was weak and negative, complaint behavior and customer satisfaction is negatively related, which means the lower complaint behavior was, the higher customer satisfaction obtained.Originality/Value- From a theoretical point of view the results of this study illuminate the relationship between customer satisfaction with variety of factors in Iranian hotel industry. From practical point of view, it explains why certain customer has more trust, experience, loyalty in particular hotels. It is hypothesized and demonstrated empirically that customer satisfaction.

  14. EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL

    Directory of Open Access Journals (Sweden)

    Giovanni Franco

    2010-12-01

    Full Text Available n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización.Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamento de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização.In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non-renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

  15. EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING

    Scientific Electronic Library Online (English)

    Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

    2010-12-01

    Full Text Available Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

  16. UK ignores treaty obligations

    International Nuclear Information System (INIS)

    A detailed critique is offered of United Kingdom (UK) political policy with respect to the Non-Proliferation Treaty, an interim agreement valid while nuclear disarmament was supposed to occur, by a representative of Greenpeace, the anti-nuclear campaigning group. The author argues that the civil and military nuclear programmes are still firmly linked, and emphasises his opinions by quoting examples of how UK politicians have broken treaty obligations in order to pursue their own political, and in some cases financial, goals. It is argued that the treaty has failed to force nuclear countries to disarm because of its promoted civil nuclear power programmes. (U.K.)

  17. Improving the profitability with the tools of revenue management : a development plan for the Copthorne Hotel Hanover

    OpenAIRE

    Makkonen, Elina

    2010-01-01

    The aim of this thesis was to analyze revenue management at the Copthorne Hotel Hanover in Germany, and based on that, conduct a development plan. The goal was to improve the profitability with the tools of revenue management. The theoretical base for the thesis was collected from hotel management literature, Internet, and from the hotel's own material. In addition, other important information sources were the author’s personal experience and the interviews with the hotel's employees to...

  18. A case study of customer relations develop-ment between airport Taxi/Yellow Line and the metropolitan area hotels

    OpenAIRE

    Rannisto, Jukka-tapio

    2013-01-01

    Bachelor Theses: Case study of Customer Relations Development between Airport Taxi/Yellow Line and Metropolitan area hotels This case study examines the development of customer relations between the Yellow Line and the Helsinki metropolitan area hotels. Yellow Line supplies the hotel customers with a shared taxi service to airport. The hotels are thus able to provide their customers with an alternative transportation solution instead of regular taxi and public transportation. The ma...

  19. Problems Existing in China's Hotel Service and Study on the Strategy from the Aspect of Customer Value

    Directory of Open Access Journals (Sweden)

    Yan Zhang

    2008-05-01

    Full Text Available This paper is aimed to probe into strategy of how to improve China's hotel service quality based upon the theory of customer's value. Firstly, the author makes the statement on basic connotations of theory of hotel customer's value. Secondly, the author points out problems existing in China's hotel service from the aspect of customer value. Finally, the author proposes of hotel service strategy based upon customer value.

  20. Hotel companies and corporate environmentalism / Empresas hoteleiras e ambientalismo empresarial

    Scientific Electronic Library Online (English)

    Paul, Reynolds.

    Full Text Available Os hotéis consomem uma grande quantidade de recursos na forma de energia e de água, e muitos hotéis são construídos em ambientes frágeis. Apesar do forte interesse na sustentabilidade ambiental, as empresas hoteleiras têm uma relação difícil com o compromisso de, por um lado, garantir credenciais am [...] bientais e ao mesmo tempo agradar aos seus clientes e manter a vantagem competitiva. Como é que as empresas hoteleiras concebem e gerem as suas estratégias no seu relacionamento com o meio ambiente natural? Quais são os fatores que influenciam a sua escolha? Este documento identifica quatro antecedentes importantes para o ambientalismo empresarial e analisa-os no quadro político/económico delimitado pela teoria dos stakeholders. O surgimento das questões ambientais e as implicações para a estratégia são debatidas, assim como as implicações teóricas e práticas de integração das questões ambientais nas estratégias das empresas. Abstract in english Hotels consume a huge amount of resources in the way of energy and water, and many are built in fragile environments. Despite the strong interest in environmental sustainability, hotel companies have an uneasy relationship with trying to ensure green credentials while pleasing their customers and ma [...] intaining competitive advantage. How do hotel companies devise and manage their strategies in their relationship with the natural environment? What are the factors that influence their choice? This paper identifies four important antecedents to corporate environmentalism and examines them within political/economic framework bounded by stakeholder theory. The emergence of environmental issues and the implications for strategy are debated and the theoretical and practical implications of integrating environmental issues into corporate strategies are discussed.

  1. Feasibility Study for Hotel/Motel Career Program for Harper College. Volume XIX, No. 1.

    Science.gov (United States)

    Lucas, John A.; And Others

    In spring 1990, a study was conducted at William Rainey Harper College (WRHC) to determine the feasibility of adding a career program in Hotel/Motel Management (HMM) to the current Food Service Program. Surveys were sent to 53 hotels and motels in the WRHC service area to determine employment demands that would affect the hiring of graduates of…

  2. Human Resource Development in the Irish Hotel Industry: The Case of the Small Firm.

    Science.gov (United States)

    Nolan, Clara

    2002-01-01

    A profile of small businesses in the Irish hotel industry shows that all claim to believe in human resource development but few practice it. Small hotels favor informal, specific job training focused on solution of immediate problems rather than long-term development. (Contains 119 references.) (SK)

  3. Yield Management in the French hotel business: An assessment of the importance of the human factor

    OpenAIRE

    Noureddine Selmi; Raphaël Dornier

    2011-01-01

    Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

  4. A Trip to the Statler Hilton Hotel. The Special Education Curriculum Series.

    Science.gov (United States)

    Kendall, Muriel

    A program designed for high school level work-study classes for students of limited mental ability presents specific curriculum methods and materials to teach information regarding positions available in the hotel industry. A field trip tour of the Boston Statler Hilton Hotel if the focal activity of the unit, and is accompanied by a history of…

  5. Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop

    Directory of Open Access Journals (Sweden)

    Jayne M. Rogerson

    2014-07-01

    Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

  6. 77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI

    Science.gov (United States)

    2012-06-21

    ...DEPARTMENT OF HOMELAND SECURITY Coast Guard 33 CFR Part...1625-AA00 Safety Zone; Grand Hotel 125th Anniversary Fireworks...recordkeeping requirements, Security measures, Waterways...Department of Homeland Security Delegation No. 0170...T09-0533 Safety Zone; Grand Hotel 125th Anniversary...

  7. CRITERIA OF THE ESTIMATION OF ADVERTISING EFFICIENCY AT THE ENTERPRISES OF THE HOTEL COMPLEX

    Directory of Open Access Journals (Sweden)

    A.V. Khainovskaya

    2014-08-01

    Full Text Available In the present article the analysis of criteria and advertizing indicators, the description of the purposes and problems, definitionof influence of advertizing on economic efficiency of the enterprises in hotel sphere, on an example of one of hotels of the city of Rostovon-Don is carried out.

  8. CRITERIA OF THE ESTIMATION OF ADVERTISING EFFICIENCY AT THE ENTERPRISES OF THE HOTEL COMPLEX

    OpenAIRE

    Khainovskaya, A. V.

    2014-01-01

    In the present article the analysis of criteria and advertizing indicators, the description of the purposes and problems, definitionof influence of advertizing on economic efficiency of the enterprises in hotel sphere, on an example of one of hotels of the city of Rostovon-Don is carried out.

  9. The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages

    Science.gov (United States)

    Leung, Xi Yu

    2012-01-01

    In the hotel industry, social media marketing has become a new trend hoteliers are chasing and an increasing number of hotels are using social media to promote their business. However, the marketing effectiveness of social media is still a big challenge in both academic and business world. Since social media marketing is totally different from…

  10. Relationship between the Star and the Hotel Service Guarantees of Customer Satisfaction

    Directory of Open Access Journals (Sweden)

    Aslinda Mohd Shahril

    2015-03-01

    Full Text Available Earlier research on service guarantees have evidenced the importance of service guarantees, their positive relationship with the firm, enhance customer’s perception and act as a tool to the service quality. The objectives of this study were to examine the relationship between hotel star, service guarantees and customer satisfaction in the luxury hotels in Malaysia. The study wished to explore if hotel star has significant relationship with employee perception and service guarantees and employee perception toward customer satisfaction. The study investigates these relationships from the front-line hotel employee perspective. The study conducted survey and delivered the questionnaires to the front-line employees. The findings indicated that hotel star has strong influence on service guarantees offered by hotels and it has moderate relationship with customer satisfaction. The result showed that customer has almost same level of satisfaction when staying at four or five star hotels due to similar service offerings. Based on the findings, implications for hotel and customers are discussed and further research is suggested.

  11. Hospitality Service: Hotel and Restaurant Management and Culinary Arts Curriculum Guide.

    Science.gov (United States)

    Joliet Junior Coll., IL.

    This publication contains competency-based materials for hotel/restaurant management and culinary arts. The materials are designed for students to learn from a work station concept by rotating through a variety of real work settings in a hotel/restaurant environment. In addition, the materials indicate whether or not the students have developed…

  12. Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?

    Science.gov (United States)

    Aluri, Ajay Kumar

    2012-01-01

    In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

  13. UK victims of trafficking

    Directory of Open Access Journals (Sweden)

    Bob Burgoyne

    2006-05-01

    Full Text Available Analysis of court cases shows how hard it is forvictims of trafficking to win the right to remain in the UK. Case law is inconsistent and more research and data collection are urgently needed.

  14. Pesticide Action Network UK

    Science.gov (United States)

    The Pesticide Action Network UK (PAN UK) is a nonprofit organization that "promotes healthy food, agriculture and an environment which will provide food and meet public health needs without dependence on toxic chemicals, and without harm to food producers and agricultural workers.� Through its website, PAN UK offers a number of downloadable publications including briefings; fact sheets for active ingredients like aldicarb, cypermethrin, methyl parathion, and paraquat; monthly gardening tips, and annual reviews. Site visitors can also search for pesticide-related images and numerous publication listings through the website's Photographic Database and Research Database. The site also contains pesticide-related news, press releases, and information about PAN UK activities in the United Kingdom, Europe, and around the world. Many related links are included as well in such categories as Conferences, Consumer Links, Databases & Resources, Integrated Pest Management, and more.

  15. Grand Hotel: Portrayal of Women in Golden Age Hollywood

    OpenAIRE

    Dan

    2014-01-01

    1930s is defined by many scholars as the golden age of Hollywood. Women’s roles were changing along with the social transformations. Film became a powerful tool to portray women’s images. This paper analyzes women’s images on screen in 1930s using Grand Hotel (1932) as an example, as well as some other representative films, aiming to explain how and why women were portrayed in certain ways on screen in golden age Hollywood. It interweaves key principles and methodologies including feminist th...

  16. Reforma y modernización del Hotel Alfonso XIII de Sevilla, España

    Directory of Open Access Journals (Sweden)

    Castellón, Carlos Ricardo

    1979-11-01

    Full Text Available This article describes the careful remodeling work of this hotel — a part of the city's history since it was opened in 1926 — a general improvement aimed at making this facility a model in its class, a beautiful building fitted with all the amenities becoming its high luxury classification, a category shared with very few hotels in the country. Special attention has been given to the repair of roofs and walls, renewal of exterior fenestration, grills, artistic glazed tiling, dadoes, coffered ceilings, lamps, floor construction in the banquet hall, plumbing, electric system, air conditioned and providing adequate services. A new magnificent, roomy suite has been incorporated, as well as new classy bathrooms, gardens, roofed car park, and 800 m3 water tank, a bar, a breakfast coffee room, a restaurant in the half-basement with accesses from the inside and the outside, fountains, etc. The refined taste of the architect, the highly specialized work of the contractor and the participation of the qualified Sevillian craftsmen, have all contributed to the neat detailing of the facility and to the highly successful final result.

    Se describe en el articulo la cuidadosa reforma de este Hotel —parte de la Historia de la ciudad, desde su inauguración, en 1926— con la consiguiente modernización general, al objeto de convertirlo en una instalación ejemplar, de gran belleza y dotada de todo el confort que requiere su categoría de gran lujo, condición que comparte con muy pocos hoteles del País. Se ha dedicado especial atención a la consolidación de la cubierta y tabiquería; renovación de la carpintería exterior, verjas, azulejos, zócalos, artesonados, lámparas, forjado del comedor de banquetes, instalaciones de fontanería, electricidad y aire acondicionado; servicios adecuados, etcétera. Se han creado: una magnifica y espaciosa suite, baños de categoría, jardinería, estacionamientos cubiertos, un aljibe de 800 m3, bar, cafetería de desayunos, un restaurante en el semisótano —de uso exterior e interior—, fuentes... El gusto esmerado del arquitecto, el trabajo altamente especializado de la empresa constructora y la aportación de la más depurada artesanía sevillana, han contribuido a un perfecto acabado y a un resultado final de excepción.

  17. Assessing Business Opportunities for Initial Hotel Concept in Imatra Region

    OpenAIRE

    Guskova, Margarita

    2012-01-01

    Launch of a new company has always been considered as a challenge. In order to respond to this challenge, an entrepreneurial team should start their business from the right angle. The purpose of this thesis is to outline the initial steps of business concept development in tourism industry. Readers will get acquainted with the necessary preparatory issues that precede work on company’s business plan. A new hotel concept located in the town of Imatra was chosen to be the case for this thesis...

  18. THE HISTORY OF THE NAVAL MESS (UNION HOTEL PRETORIA

    Directory of Open Access Journals (Sweden)

    J.D. Bredenkamp

    2012-02-01

    Full Text Available Naval Headquarters moved from Simonstown to Pretoria in January 1977. The then SA Naval Headquarters Unit was there 'to support the Chief of the Navy and his five Chiefs of Naval Staff and their Staff Officers in matters pertaining to personnel, administration, operations, logistics, intelligence and finance as well as most naval matters related to the inland area'. During the period 1977 to 1979, members of the HQ Unit were accommodated in mainly the Air Force Officers and NCO Messes till the Union Hotel was purchased in 1979.

  19. Hotel industry, sustainability and certification: a bibliometric study

    Directory of Open Access Journals (Sweden)

    Jaqueline Kropf Esteves de Matos

    2014-08-01

    Full Text Available Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism, NBR 15401 and certification in sustainability, the configuration of the state of the art on the subject in question.

  20. ELABORATION OF THE SUPERSTRUCTURE OF THE BULGARIAN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Tanya Dabeva

    2010-12-01

    Full Text Available The purpose of the paper is to suggest some terms of reference for the elaboration of the superstructure of the Bulgarian hotel industry. The suggestions are based on the analysis of the superstructure at present. Its capacity, main types of accommodation establishments and their distribution by categories and territory are examined. An analysis is made of some resulting indices such as overnight stays and average stay. The main positive, respectively negative features of the superstructure have been analyzed. Concrete terms of reference have been given in order to overcome the problems specified.

  1. Technical and Economic Assessment of Seawater Air Conditioning in Hotels

    OpenAIRE

    Dinesh Surroop; Abba Abhishekanand

    2013-01-01

    Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels locat...

  2. GESTIONANDO LA CALIDAD EN LA COMPAÑÍA HOTELES CUBANACÁN

    Directory of Open Access Journals (Sweden)

    Mercedes Delgado Fernández

    2002-07-01

    Full Text Available

    En la actualidad la calidad desempeña un papel importante, sobre todo si de trata de un sector estratégico en el país como lo es el turismo. En este artículo se presenta la metodología que se ha seguido, para aplicar un sistema de gestión de la calidad en el nivel intermedio de Cubanacán: la Compañía Hoteles. El modelo tiene como premisas la dirección estratégica, se basa en los cinco componentes claves de la calidad y su enfoque fundamental es la mejora continua de procesos.

  3. Allan Sealy's The Everest Hotel: A Calender – An Ecocritical Analysis

    Directory of Open Access Journals (Sweden)

    Deepali Yadav

    2012-10-01

    Full Text Available Ecocriticism refers to the interdisciplinary study of literature and environment. The study has developed in last few decades, observing the effects of climatic changes and increased rate of global warming. The present paper explores the literary theory of Ecocriticism which emphasizes on fictional (and artistic manifestation of human experiences inherent in sorrows of scarcity, hopes for harmonious existence, fears of loss and disaster. It is an ecocentric valuation of the place near Indian Himalayas trying to depict the industrialization and its ill effects on the snow-capped hills, through Indian novel “The Everest Hotel: ACalender”, by I. Allan Sealy

  4. Yahoo! UK & Ireland: Finance

    Science.gov (United States)

    Yahoo! UK Finance is a site that provides the latest updates on quoted stocks, indices, foreign exchange and business news in the United Kingdom and Ireland. The site publishes share price and trading information on all London Stock Exchange stocks with a 20-minute delay. It will also provide delayed information for stocks trading on the Frankfurt and Paris stock market. Yahoo! offers real-time foreign exchange rates and the latest UK business news from the Press Association and Reuters Holdings.

  5. The Research about the Repair and Maintenance Problem of Tourist Hotel

    Directory of Open Access Journals (Sweden)

    Fei-Long Liu

    2013-06-01

    Full Text Available In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content and basic program, regarding the advanced repair maintenance concept as the guidance, establish the scientific management system, clarify the professional requirements and perfect effective management mechanism, so as to ensure that its maintenance work into effect.

  6. WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES

    Directory of Open Access Journals (Sweden)

    Muchazondida Mkono

    2012-11-01

    Full Text Available Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially with regard to undertaking further study. For the industry there is need to institutionalise policies and structures that are more “woman-friendly”. However, cultural norms and values pose a major challenge for the change process. Further, women should take responsibility for their own careers. They could strengthen their promotion chances by undertaking postgraduate business leadership courses at esteemed institutions, and by being more assertive of their capabilities. The research focuses on Zimbabwean female hotel managers, whose career ambitions, progression tactics and challenges have not yet been documented.

  7. Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise

    Directory of Open Access Journals (Sweden)

    Yan ZHANG

    2006-12-01

    Full Text Available
    How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
    Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
    Résumé: De nos jours, comment défendre la clientèle devient un sujet important pour l’ existence t le développement du restaurant. Ce texte recherche que la théorie et le sens réel sur la cultivation de la clientèle dans un restaurant, et il propose aussi des conseils réalisables à propos d’ élever les clients pour la restauration.
    Mots-Clés: la restauration, la satisfaction de la clientele,la fidélitéde la clientèle

  8. Creating Innovative Solutions for Future Hotel Rooms with Intelligent Multimedia and Pervasive Computing

    Science.gov (United States)

    Sharda, Nalin K.

    Pervasive computing and intelligent multimedia technologies are becoming increasingly important to the modern way of living. However, many of their potential applications have not been fully realized yet. This chapter explores how innovative applications can be developed to meet the needs of the next generation hotels. Futuristic hotel rooms aim to be more than “home-away-from-home,” and as a consequence, offer tremendous opportunities for developing innovative applications of pervasive computing and intelligent multimedia. Next generation hotels will make increased use of technology products to attract new customers. High end TV screens, changeable room ambiance, biometric guest recognition, and electronic check-in facilities are some of the features already being implemented by some hotels. Entirely futuristic hotels in the sea, the stratosphere or the outer space, are also being proposed. All of these provide many novel opportunities for developing innovative solutions using intelligent multimedia and ubiquitous computing.

  9. Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers

    Directory of Open Access Journals (Sweden)

    Pardis Mohajerani

    2013-09-01

    Full Text Available One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study customer satisfaction from two main perspectives of customers and hotel managers and explaining whether there is a significant difference in customers and hotel managers perceptions of customer satisfaction or not and what role customer satisfaction factors such as perceived quality, perceived value, image and customer’s expectations have in making these differences. Finally, the third objective is to find out whether there is a significant difference between male satisfaction and female satisfaction or not.

  10. What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients

    OpenAIRE

    Zygourakis, Corinna C.; Rolston, John D.; Treadway, James; Chang, Susan; Kliot, Michel

    2014-01-01

    Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfactio...

  11. The Correlation between the Number of Tourists and the Number of Nights Spent in the Hotel – Analysis Indicator of Hotel Business Efficiency

    OpenAIRE

    Despa Radu; Catalin Huidumac; Nicoleta Dumitru Rossela; Negricea Costel

    2010-01-01

    The aim of a travel agency reorientation was to create tourist packages for tourism business. Consequently, the travel agency intended to study the image of a hotel "H" in Bucharest Romania, regarding its tourism activity effectiveness, considering that the hotel is subject to a law of general objectives for improving efficiency. The tourist activity is considered to be independent and this activity, and in particular the tourist movement, are reflected by the evolution of two indicators: the...

  12. What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients.

    Science.gov (United States)

    Zygourakis, Corinna C; Rolston, John D; Treadway, James; Chang, Susan; Kliot, Michel

    2014-01-01

    Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfaction. But there has been incredibly little cross-fertilization between the hotel and hospital industries. In this paper, we first consider the changes in the healthcare system that are forcing hospitals to become more concerned with patient satisfaction. We discuss the similarities and differences between the hotel and hospital industries, and then outline several of the unique challenges that neurosurgeons face in taking care of patients and increasing their comfort. We cite specific lessons from the hotel industry that can be applied to patients' preadmission, check-in, hospital stay, discharge planning, and poststay experiences. We believe that hospitals can and should leverage the successful advances within the hotel industry to improve patient satisfaction, without having to repeat identical research or market experimentation. We hope this will lead to rapid improvements in patient experiences and overall wellbeing. PMID:24818061

  13. Computer Marketing Analysis of the Consumer Preferences in the Hotel Service Business

    Directory of Open Access Journals (Sweden)

    N. V. Popova

    2011-06-01

    Full Text Available The world economy globalization, the international trade and corporation increase the development processes of the hotel service business both in Ukraine and in the Kharkiv region. Therefore the creation of a qualitatively new hotel business directed to the hotel service business consumer is of great importance. It requires the market situation analysis and a science-based strategy of its development.Marketing research of the hotel clients’ characters and preferences became a basis for strategic prospective of the Kharkiv hotel service business development. The research sample was formed among clients at random; however the preference was given to foreign clients. The sample volume was 205 people that correspond to a typical sample size for a special research with a small number of subgroups.The Kharkiv development prospects as a business centre and also as a city receiving EURO-2012 favor the development of the hotel service business. However the threat is in a long term of the projects recoupment, huge investments, the problem of terms and quantity of licensing documents. Therefore implementation of the complex public policy directed at the support and development of the national hotel business is important.It is reasonable to attract western managers, to use modern technologies of management, franchising, ways of brand promotion, advanced information technologies development and Internet-sales for improving hotel service. The development of qualitative national networks on the basis of regional operators and the use of the world achievements in this field are prospective too. It is also necessary to attract western investors the hotel complex building that is a part of the world chain that will create new workplaces, improve the staff professionalism and develop the competitive environment, stimulating the growth of the qualitative level of the hotel service business.

  14. Análise dos canais de distribuição em hotel de pequeno porte Distribution channels analysis in small hotel Balneário Camboriú (SC

    Directory of Open Access Journals (Sweden)

    Éverton Luís Pellizzaro de Lorenzi Cancellier

    2011-10-01

    Full Text Available A cidade de Balneário Camboriú desponta como uma grande destinação turística nacional visitada por milhares de turistas todos os anos e sua hotelaria destaca-se no cenário da economia da região. Para a captação da demanda, um dos desafios dos empreendimentos hoteleiros é equilibrar o uso de diferentes modalidades de canais de distribuição, que variam de diretos a indiretos. Utilizando a abordagem de estudo de caso, este trabalho teve como objetivo analisar o uso de canais de distribuição na hotelaria identificando as vantagens e desvantagens percebidas em cada modalidade. De caráter qualitativo e exploratório, os procedimentos de coleta de dados envolveram a realização de entrevistas semi-estruturadas com o principal dirigente do empreendimento. Os resultados mostram a utilização de canais de distribuição diretos e indiretos e a utilização da internet como ferramenta de marketing na comercialização dos serviços do hotel. Normal 0 21 false false false PT-BR X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabela normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The city of Balneário Camboriu has become a major national tourist destination visited by thousands of tourists every year and its hotel net stands out in the region's economy. This study aimed at showing how the local hotel network is using the different marketing channels. This is a qualitative and exploratory research, whose methodological procedures were the application of a semi-structured questionnaire supplemented by review of literature. The results show the use of distribution channels and the direct and indirect use of the Internet as a great marketing tool in commercializing the services of the hotel, because of the ease of electronic access nowadays, the Internet has become a major marketing tool for the tourist market.

  15. ETHICAL APPROACHES AND THEIR APPLICATION IN HOTEL MANAGERS' DECISION MAKING

    Directory of Open Access Journals (Sweden)

    Hatice Güçlü Nergiz

    2011-04-01

    Full Text Available This study aims at evaluating the ethical approaches effective for managers working at hotel business when making decisions. Ethics, in the working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. In the study, the concept of ethics has been examined within theories of ethics, followed by a conceptual framework of making ethical decisions. The scope of the study consists of interviews conducted with 60 managers working in a chain hotel. The interview consists of 5 different scenarios relating to ethical dilemmas. The scenarios are composed of three different ethics approaches (moral justice approach, subjective approach and contract -based theoretical approach. In the analysis of the data, the Manova Analysis was carried out. The results suggest that managers prefer the contract -based theoretical approach more frequently in decision making. It was also found that managers differ in their choice of ethical approaches in terms of the scenarios. This difference is caused by subjective approaches which are used when dealing with problems related to socio-cultural and institutional reputation and ecology.

  16. Influencia del Capital Intelectual en la Competitividad de los Hoteles

    Directory of Open Access Journals (Sweden)

    Jorge Luis Heredia Heredia

    2009-01-01

    Full Text Available El objetivo de la presente investigación es conocer la influencia del capital intelectual en la competitividad de las empresas hoteleras de 1 a 5 estrellas de Aguascalientes, México. La medición del capital intelectual, que es el recurso intangible de las organizaciones contenido en el capital humano, capital estructural y capital relacional que genera competitividad y riqueza presente y futura, se realiza a través de un instrumento tipo Likert de 61 reactivos, cuyos resultados son comparados con la competitividad de los hoteles, medida a través de la rentabilidad por habitación disponible. Los resultados muestran la relación positiva entre el capital intelectual y la competitividad de los hoteles. La información podría ser útil en al menos tres dimensiones: primero, para diseñar los planes estratégicos de las empresas hoteleras; segundo, como apoyo para el diseño de las políticas del sector turismo y, tercero, como base académica para continuar en el desarrollo trabajos sobre el capital intelectual en otro tipo de organizaciones, con el interés de apoyar las decisiones empresariales y las políticas económicas.

  17. Centro comercial y hotel de lujo en Madrid, España

    Directory of Open Access Journals (Sweden)

    Blein, J.

    1970-11-01

    Full Text Available The project here described occupies a whole square, in an excellent part of the city. The design involves three basic blocks, namely: — large stores, with 4 storeys for public access, and a further four devoted to stores, parking and installations; — office tall building, consisting of 14 storeys, above ground, and others below ground; — luxury hotel, with 9 floor levels above ground. The structure is of reinforced concrete, except the tower, which includes metal columns on the outside. The whole design has a distinguished aspect, and its details have been carefully elaborated, in accord with the intended use and location of the building.El complejo que se describe en este artículo ocupa una manzana completa, en un lugar privilegiado de la capital. Consta de tres cuerpos fundamentales: 1. GRANDES ALMACENES: con 4 plantas para uso público y otras 4 para almacén, aparcamiento e instalaciones. 2. TORRE DE OFICINAS: con 14 plantas sobre la rasante, más las inferiores. 3. HOTEL DE LUJO: con 9 plantas sobre la cota del terreno. La estructura general es de hormigón armado, salvo en la torre, donde se han empleado también pilares metálicos en fachada. Toda la composición y el tratamiento exterior e interior presentan una gran dignidad y nobleza, deducidas de un cuidadoso estudio, como correspondía a la categoría del emplazamiento y al uso de la edificación.

  18. Fumar o no fumar, en restoranes, hoteles y cantinas

    Directory of Open Access Journals (Sweden)

    Francisco Javier López-Antuñano

    2002-01-01

    Full Text Available Con el objetivo de revisar la información sobre los efectos adversos de fumar tabaco y de la exposición al humo del tabaco en el ambiente (HTA, se revisó la base de MEDLINE para identificar citas relevantes. Los efectos adversos a la salud, de la exposición al HTA, son daños ocupacionales significativos para los trabajadores de los servicios de alimentación. Se han demostrado altos niveles de sustancias mutagénicas en el aire ambiental de restoranes y en la orina de los trabajadores, así como la exposición al 3-aminofenil, un carcinógeno asociado con la hemoglobina. La mejor manera de proteger a estos trabajadores es reducir el consumo de tabaco en restoranes, hoteles, cantinas y tabernas. En trabajadores de restoranes es evidente el incremento del riesgo de cáncer pulmonar atribuible a la exposición al HTA.A MEDLINE search was conducted to identify relevant references, to review the information on adverse effects of tobacco smoking and environmental tobacco smoke (ETS. Occupational exposure to ETS causes significant damages to food industry workers. High levels of mutagenic substances have been demonstrated in restaurant air as well as in the urine samples from those workers. Exposition to 3-aminophenyl, a hemoglobine-associated carcinogen. The best way to protect these workers is the reduction of tobacco smoking in restaurants, hotels, bars and taverns. In restaurant workers, ETS attributable risk for lung cancer is evident.

  19. / Fumar o no fumar, en restoranes, hoteles y cantinas

    Scientific Electronic Library Online (English)

    Francisco Javier, López-Antuñano; Víctor José, Tovar-Guzmán.

    Full Text Available Con el objetivo de revisar la información sobre los efectos adversos de fumar tabaco y de la exposición al humo del tabaco en el ambiente (HTA), se revisó la base de MEDLINE para identificar citas relevantes. Los efectos adversos a la salud, de la exposición al HTA, son daños ocupacionales significa [...] tivos para los trabajadores de los servicios de alimentación. Se han demostrado altos niveles de sustancias mutagénicas en el aire ambiental de restoranes y en la orina de los trabajadores, así como la exposición al 3-aminofenil, un carcinógeno asociado con la hemoglobina. La mejor manera de proteger a estos trabajadores es reducir el consumo de tabaco en restoranes, hoteles, cantinas y tabernas. En trabajadores de restoranes es evidente el incremento del riesgo de cáncer pulmonar atribuible a la exposición al HTA. Abstract in english A MEDLINE search was conducted to identify relevant references, to review the information on adverse effects of tobacco smoking and environmental tobacco smoke (ETS). Occupational exposure to ETS causes significant damages to food industry workers. High levels of mutagenic substances have been demon [...] strated in restaurant air as well as in the urine samples from those workers. Exposition to 3-aminophenyl, a hemoglobine-associated carcinogen. The best way to protect these workers is the reduction of tobacco smoking in restaurants, hotels, bars and taverns. In restaurant workers, ETS attributable risk for lung cancer is evident.

  20. Tourism-dominated spaces – the strategic potential of hotel lobbies

    DEFF Research Database (Denmark)

    Pasgaard, Jens Christian

    Today, tourism has become a crucial factor in urban economies, and the extended presence of tourism facilities within the urban fabric has generated a new basis for planning decisions. However, the phenomenon of tourism has primarily been discussed by sociologists, ethnologists, geographers and not least by economists. The architectural voice in the general tourism-related discussion, in a very wide sense, has been relatively vague. The aim of this article is to discuss the strategic potential of a specific tourism programme, namely the hotel lobby as well as the immediate urban context of this lobby. From a qualitative architectural point of view the article examines the evolution of specific lobby-qualities at Miami Beach; from the pre-war Art Deco hotel lobby to the post-war MiMo resort lobby. In particular, the study highlights ‘extraordinary’ qualities of tourism-dominated spaces (as opposed to ‘ordinary’ everyday-dominated spaces). The article addresses the phenomenon of tourism at a very local planning level, and touches on the concept of ‘positive interference’. Positive interference is understood as the friction between tourism-related and everyday-related activities and is launched as a ‘potential desirable quality’ of the tourism-dominated space. Overall, the article points towards an untapped strategic planning potential of specific architectural tourism-related programmes. (This article is rooted in theories presented in the PhD-dissertation Tourism and Strategic Planning which was defended in October 2012).

  1. Milk and dairy products in hotel daily menue

    Directory of Open Access Journals (Sweden)

    Greta Kreši?

    2002-04-01

    Full Text Available The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI for middle aged and elderly guests, both genders. The obtained results indicated that the meals should be balanced according to nutritional principles, because of too high energy share derived from fats (average 47.95% while just about 37.57% of daily energy was from carbohydrates origin. The energy values were much higher than recommendations for both genders, respectively. The energy share from milk and dairy products origin was 11% of total energy what should be considered as a suitable. The most served dairy product was milk while the ice-cream took the second place. It is necessary to increase the yogurt and similar fermented products consumption, especially for the elderly guests. With milk and dairy products consumption males and females fulfill 92% RDA for calcium, and 61.80 % DRI for elderly, respectively.

  2. Human annoyance and reactions to hotel room specific noises

    Science.gov (United States)

    Everhard, Ian L.

    2001-05-01

    A new formula is presented where multiple annoyance sources and transmission loss values of any partition are combined to produce a new single number rating of annoyance. The explanation of the formula is based on theoretical psychoacoustics and survey testing used to create variables used to weight the results. An imaginary hotel room is processed through the new formula and is rated based on theoretical survey results that would be taken by guests of the hotel. The new single number rating compares the multiple sources of annoyance to a single imaginary unbiased source where absolute level is the only factor in stimulating a linear rise in annoyance [Fidell et al., J. Acoust. Soc. Am. 66, 1427 (1979); D. M. Jones and D. E. Broadbent, ``Human performance and noise,'' in Handbook of Noise Control, 3rd ed., edited by C. M. Harris (ASA, New York, 1998), Chap. 24; J. P. Conroy and J. S. Roland, ``STC Field Testing and Results,'' in Sound and Vibration Magazine, Acoustical Publications, pp. 10-15 (July 2003)].

  3. Best practices to reduce the accident rate hotel

    Science.gov (United States)

    García Revilla, M. R.; Kahale Carrillo, D. T.

    2014-10-01

    Examining the available databases and existing tourism organizations can conclude that appear studies on accidents and their relationship with other variables. But in our case we want to assess this relationship in the performance of the hotel in relation to lower the accident rate. The Industrial Safety studies analyzing this accident causes (why they happen), their sources (committed activities), their agents (participants work means), its type (how the events occur or develop), all in order to develop prevention. In our case, as accidents happen because people commit wrongful acts or because the equipment, tools, machinery or workplaces are not in proper conditions, the preventive point of view we analyze through the incidence of workplace accidents hotel subsector. The crash occurs because there is a risk, so that adequate control of it would avoid despite individual factors. Absenteeism or absence from work was taken into account first by Dubois in 1977, as he realized the time lost in the nineteenth century due to the long working hours, which included the holidays. Motivation and job satisfaction were the elements that have been most important in the phenomenon of social psychology.

  4. Potential of energy savings in the hotel sector in Jordan

    Energy Technology Data Exchange (ETDEWEB)

    Ali, Y.; Mustafa, M.; Al-Mashaqbah, S.; Mashal, K.; Mohsen, M. [Hashemite Univ., Zarqa (Jordan)

    2007-07-01

    The number of different types of tourism accommodation has been growing over the past few years. The country of Jordan will face significant challenges in trying to meet the growing energy need and electricity demands while, at the same time, developing the energy sector in a way that minimizes the adverse impacts on the economy, the environment, and social life. This paper discussed energy consumption in the tourist accommodation sector in Jordan. It presented an evaluation of energy conservation in hotels based on a recent survey on environmental performance in Jordan's tourism sector. A survey was designed and distributed to hotels managers and supervisors during August 2006. Field visits were also conducted. The findings focused on several themes, including electricity and diesel fuel consumption and the willingness to adopt energy efficient procedures. such as switching incandescent bulbs to energy saving light bulbs, installing power monitoring systems and using energy efficient appliances. It was concluded that most electricity was consumed for lighting and air-conditioning. 18 refs., 7 tabs., 3 figs.

  5. Application of hotelling’s T² control chart for a machining process of the inside diameter of a steel cylinder

    Directory of Open Access Journals (Sweden)

    Elisa Henning

    2014-07-01

    Full Text Available The quality of products and processes has proven to be crucial for companies to compete in the market. Statistical process control enables them to foresee problems in the process, thereby ensuring the quality of manufactured items. This paper aims to present a proposal for monitoring a machining process, with the help of this tool using control charts. This research arose from the need to monitor the rectification process of the inside diameter of a steel cylinder, a component of a product manufactured in a company in southern Brazil. The parameters must follow design specifications, so the final product will not have performance problems. Thus, for monitoring this process, Shewhart X -S control charts are used for three measurements performed in sections of a cylinder, analyzing them separately. To complement, a multivariate Hotelling’s T2 chart is used to monitor these three measurements simultaneously. The two approaches are compared in terms of performance and usage aspects. The results obtained in terms of performance were similar. However, the Shewhart control chart is easier to use and simpler to interpret by operators. The results enabled the company to know process stability, facilitating decision-making on actions taken for improvement.

  6. Corporate Social Responsibility (CSR and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards

    Directory of Open Access Journals (Sweden)

    Vimolboon Cherapanukorn

    2014-03-01

    Full Text Available The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. The findings reveal that CSR is a blurry subject and there is a lack of an overall accepted definition and guidelines. The reporting of CSR activities by the Asian luxury hotels includes various overall activities, many of which are normal business practices. Many of these hotel groups are adopting international standards and most of them underline the importance of the environment and society. The study concludes that the motivation for CSR is oriented towards sustaining the basis for their operations. The outcome of the research suggests that further studies should analyze different hotel segments, such as local hotels or small-medium size hotels, in one particular country or comparing between various countries.

  7. Taking an Expended View of Customer to Construct Hotel Rating System

    Directory of Open Access Journals (Sweden)

    Jui-Ying Hung

    2012-03-01

    Full Text Available An attention on leisure consciousness and related activities by Taiwan people also signifies an enhanced standard on service quality and demand satisfaction of tourism and leisure industry, in which a perception of customer satisfaction perceived by consumers in terms of appraisal dimension and measurement was gradually replaced by intangible accommodation experience or personalized service by service personnel from tangible hardware facilities and equipments in the past. Tourism Bureau of Republic of China has recently announced the execution of “hotel rating system” which suspended for nearly twenty, an announcement of this policy has caused considerable echoes and support to scholars from the academy and the industry and consumers with regard to hotel business, the hotel industry in Taiwan will only be able to get connected with international tourism market so as to inspire the global awareness of tourism market in Taiwan through the implementation of “hotel rating system”. The study follows the assessment standards of “star hotel rating system” promoted and implemented by Tourism Bureau, Ministry of Transportation and Communications (MOTC in 2010, to conduct analysis in terms of SERVQUAL’s five dimensions proposed by Parasuraman, Zeithamel and Berry (1985. According to the research results, the hotel rating system in Taiwan is badly in need of an attention to the establishment and assessment of indicators in terms of “service assurance” and “service empathy” dimensions, the results also indicated that tourists make judgment based on “tangible hardware” along with “intangible service” provided by the hotels, are important determinants to enable a differentiation.

  8. EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT

    Directory of Open Access Journals (Sweden)

    A.A.G. Raka Dalem

    2010-02-01

    Full Text Available A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals, minimising energy consumption and ecosystem conservation (measured from the proportion of natural vegetation. Data were collected from interviews, document checkings and distributing questionaires. Results of the study showed that in average water consumption of hotels in Bali was 115 litres / guest night. It was considered low, less than the benchmark of Green Globe/Earthcheck which was 1,300 litres / guest night. The average of energy consumption was 0.322 MJ per guest night, which was still much below the baseline levels / standard of 340 MJ / guest night. In average garbage/waste produced by hotels was 0.0309 litre/guest night. This was also much below the baseline of 6 litres / guest night. The use of biodegradable cleaning chemicals in the hotel was averaged 35% which should be a minimum of 50%. There were 22% only of hotels which used cleaning chemicals that were biodegradable over 50% (over the standard. In average the proportion of natural vegetation in a hotel was 29%. There were 43% of sampled hotels of which their natural vegetation was over the baseline of 33%. Thus, hotels in Bali should improved their performance in looking after the environment, especially dealing with cleaning chemicals and ecosystem conservation. In this regards, they should increase the proportion of the use of biodegradable cleaning chemicals and increase the proportion of land kept with their natural vegetation.

  9. Early Bird Visions and Telchnology for Space Hotel

    Science.gov (United States)

    Amekrane, R.; Holze, C.

    2002-01-01

    The International Space Station was planed for research purposes. In 2001 the first private man, Denis Tito, visited the ISS and the second private man, Mark Shuttleworth is following him. Space pioneers as Wernher von Braun and Sir Arthur C. Clarke had the dream that one day a space station in earth orbit will host tourists. It is evident that the ISS is not designed to host tourists. Therefore the dream is still open. Asking the question "how should a space station should look like to host tourists?" the German Aerospace Society DGLR e.V. initiated in April 2001 a contest under the patronage of . Mr. Joerg Feustel-Buechl, the Director of Manned Spaceflight and Microgravity, European Space Agency (ESA). Because the definition and design of living space is the content of architecture the approach was to gather new ideas from young architects in cooperation with space experts. This contest was directed at students of architecture and the task set was to design a hotel for the earth orbit and to accommodate 220 guests. The contest got the name "Early Bird - Visions of a Space Hotel". The results and models of the student's work were shown in an exhibition in Hamburg/Germany, which was open to the public from September 19th till October 20th 2001. During the summer term 2001 fifty students from the university occupied themselves with the topic, "Design of a hotel for space". During this time seventeen designs were completed. Having specialists, as volunteers, in the field of space in charge meant that it could be ensured that the designs reflected a certain possibility of being able to be realized. Within this interdisciplinary project both parties learned from each other. The 17 different designs were focused on the expectations and needs of a future space tourist. The design are for sure not feasible today, but the designs are in that sense realistic that they could be built in future. This paper will present an overview of the 17 designs as a vision of a future space station. The designs used technologies which are currently in a development phase (e.g. tether technology, inflatable habitats). But the during the design process requirements for the development of technologies have been defined as well (e.g. multifunctional surfaces, smart materials etc.). This paper will deal with the concepts basing on the today technologies and the definition of new technologies for future large space stations. www.spacehotel.org

  10. UK Frac Sand Resources

    OpenAIRE

    Mitchell, C. J.

    2015-01-01

    Although still just a glimmer in the gas man’s eye, the prospect of shale hydrocarbon (oil and gas) development in the UK has many companies thinking about the industrial minerals it will require. Chief amongst these is silica sand which is used as a ‘proppant’ in the hydraulic fracturing, or ‘fracking’, of shales to help release the gas. The UK has large resources of sand and sandstone, of which only a small proportion have the necessary technical properties that classify them as ?...

  11. An Assessment of Lodgers’ Value Perception of Hotel Facilities and Services

    Directory of Open Access Journals (Sweden)

    Austin c. Otegbulu

    2011-08-01

    Full Text Available This paper aims at investigating attributes that affect hotel room pricing based on customers’ perception. A related objective is to create a model of these perceptions which will serve as a framework for would-be investors and managers. The paper also examines previous literature on the issue of lodgers’ perception of hotel attributes and pricing techniques. A hedonic model was developed which included the identified significant attributes. The findings show that regular power and water supply, closeness to the city centre and good room service are some of the attributes that lodgers find most important in a hotel accommodation.

  12. Ecological Promises and Execution in hotel chains. Case: Restel Cumulus and Scandic

    OpenAIRE

    Ja?rvenpa?a?, Mona

    2012-01-01

    During the last decade the terms ‘eco’ and ‘green’ have created a trend in the tourism indus-try. This research focuses on two hotel chains that operate in Finland. One of the target chains is Finnish Restel Cumulus hotels and the other chain is originally Swedish, Scandic. This research studies the basic facts and the eco promises of these two hotel chains and the terms that this topic includes, for example sustainability, eco-label, ecological and eco-tourism. This research aims to...

  13. PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X

    Directory of Open Access Journals (Sweden)

    Iwan Vanany

    2004-01-01

    Full Text Available This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder in hotel X such as: customer, employee, supplier, owner and investor, and regulator and community. From the performance measurement system design are obtained 36 types Key Performance Indicator (KPI such as: 6 KPI of customer, 9 KPI of staff manajerial, 9 KPI of staff operational, 4 KPI of supplier, 3 KPI of investor, and 5 KPI of regulator & community. Result of implementation performance measurement system with scoring system indicates that the amount of scor current performance indicator is 50,75%. Result of measurement can be based management act evaluation and choice planning improvement organization and all Stakeholder requirements must be request. Abstract in Bahasa Indonesia : Artikel ini menguraikan hasil penelitian perancangan sistem pengukuran kinerja pada sebuah perusahaan dalam bisnis hotel dengan model Performance Prism. Selama ini, sistem pengukuran kinerja di Hotel X belum merepresentasikan kinerja organisasi secara komprehensif dan integratif. Oleh karena itu, perlu dilakukan perancangan kembali sistem pengukuran kinerjanya. Dari kondisi objektif hotel X, model yang tepat digunakan adalah model Performance Prism dibanding model lain. Hasil rancangan menunjukkan bahwa stakeholder hotel X meliputi: konsumen, tenaga kerja, supplier, pemilik/investor, serta pemerintah dan masyarakat sekitar lingkungan hotel. Sistem pengukuran kinerja memuat 36 KPI yang meliputi 6 KPI konsumen, 9 KPI staff manajerial, 9 KPI staff operasional, 4 KPI supplier, 3 KPI pemilik/investor, serta 5 KPI pemerintah dan masyarakat di sekitar lingkungan hotel. Dari hasil implementasi sistem pengukuran kinerja dengan proses scoring system menggunakan metode OMAX menunjukkan nilai current performance indicator yang telah dicapai oleh hotel X adalah sebesar 50,75%. Hasil pengukuran menjadi landasan pihak manajemen mengevaluasi dan menentukan rencana kerja perbaikan sehingga harapan dari semua stakeholder dapat terpenuhi Kata kunci: Pengukuran Kinerja, Performance Prism, Hotel.

  14. Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog

    Energy Technology Data Exchange (ETDEWEB)

    Simanic, Branko

    2011-07-01

    Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and how this understanding can be applied to a selected group of similar hotels as well as to define the relationship between the factors behind energy expenditure. Such factors include outdoor climate as an external quantitative factor; HVAC system efficiency, lighting, occupancy rate and number of food covers sold as internal quantitative factors; and personnel behavior, operation/maintenance routines/levels as internal qualitative factors

  15. Application of Biometric Security in Agent based Hotel Booking System - Android Environment

    OpenAIRE

    Wayne Lawrence; Suresh Sankaranarayanan

    2012-01-01

    Abstract — The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Booking of hotels is secured by the standard Secure Sockets Layer (SSL) to confirm the identity of a website or server, encrypt data during transmission, and ensure the integrit...

  16. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA

    Directory of Open Access Journals (Sweden)

    Fransisca Andreani

    2012-01-01

    Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

  17. Factors Influencing e-Business Adoption in the Greek Hotel Sector

    Science.gov (United States)

    Samanta, Ir.; Kyriazopoulos, P.

    The purpose of this research is to identify the impact of business process improvement in the area of e-marketing in the hotel industry. The research identifies the barriers which block organizational change effort. A sample of thirty hotels in the city of Athens was used.This paper presents a SWOT analysis of the hotel sector, identifying the strengths, weaknesses, opportunities and threats that firms faced in the process of change. The results show that the majority of firms use, to a small extent, the e-marketing concept to improve their communication strategy and reach market segments.

  18. Assessment of practices and technologies of energy saving and renewable energy sources in hotels in Crete

    Energy Technology Data Exchange (ETDEWEB)

    Zografakis, Nikolaos [Regional Energy Agency of Crete, Region of Crete, 71202 Heraklion (Greece); Gillas, Konstantinos; Pollaki, Antrianna; Profylienou, Maroulitsa; Bounialetou, Fanouria [Department of Economics, University of Crete, University Campus, 74100 Rethymno (Greece); Tsagarakis, Konstantinos P. [Department of Environmental Engineering, Democritus University of Thrace, 67100 Xanthi (Greece)

    2011-05-15

    This study aims to assess the state of the art of practices and technologies of energy saving and renewable energy sources in hotels. This will contribute to determining the potential of efficient and sustainable energy technologies integration. Hotel managers were interviewed face to face and information sessions were provided. Special energy and environmental awareness campaigns, sectoral tourism programs for climate change mitigation and adaptation, supportive policies and hotel energy investments and renovation programs are some recommendations elicited from the results of this study. (author)

  19. BUSINESS DECISION MAKING ON FINANCING OPERATING ACTIVITIES IN HOTEL INDUSTRY

    Directory of Open Access Journals (Sweden)

    Filip Djokovic

    2013-07-01

    Full Text Available Outputs of management process related to decision making and the implementation of decisions of the business. Business decision-making, in the widest sense of the time aspect, it can be seen from the operational and strategic character. In this paper, the focus is on analyzing leverage and rate of return the operational decision-making in the hotel as a function of current financing activities. Operational decision-making, must be aligned with strategic, so that all segments of the operational decision-making found appropriate and meaningful implementation. Decisions in practice, in most cases, can not be considered independently, because each of them implies the use of properties, human, financial, information technology and other related capabilities.

  20. A norovirus outbreak associated with environmental contamination at a hotel.

    Science.gov (United States)

    Kimura, H; Nagano, K; Kimura, N; Shimizu, M; Ueno, Y; Morikane, K; Okabe, N

    2011-02-01

    SUMMARYIn December 2006, an outbreak of gastroenteritis occurred involving 372 guests and 72 employees at a hotel after a guest vomited in corridors on the third (F3) and 25th (F25) floors. Norovirus with identical genotype was confirmed by real-time reverse transcription-polymerase chain reaction in faecal samples from guest cases and employees. Spread of the outbreak on F25 was compared with that on F3. The attack rate in the guests who visited F25 alone (15·0%, 106/708 guests) was significantly higher than in those who visited F3 alone (3·5%, 163/4710 guests) (relative risk 4·3, 95% confidence interval 3·4-5·5, P rate. This outbreak suggests that environmental differences can affect the propagation and persistence of a norovirus outbreak following environmental contamination. PMID:20429969

  1. Human Resource Management Practice Tourism and Hotel Industry

    Directory of Open Access Journals (Sweden)

    Al Hrou S.A.

    2014-01-01

    Full Text Available Due to the importance of human resources management (HRM in promoting competitiveness in tourism and hotel industry, this review intend to enhance the understanding of practical issues of HRM more importantly since it involve organizing the management of human resources, with respect to accomplishment of organizational objective further more it shows that the issues either related to external factors, which include technological change, legislation and regulation, and national culture, globalization, or internal factors including size, industry and sector characteristic and structure of an organization, strategy and past practice of HRM. On the issue of human resources capability training, this research review recommend provision of array of opportunity for capability building and conducive working environment to promote productivity. Also worth considering, employee, employer relationship, Other variables such as attitude and productivity of employees, relationship between employees and employers, increase and decrease in financial assets should be taken into account.

  2. Organizational Citizenship Behavior Factor Structure among Employees in Hotel Industry

    Directory of Open Access Journals (Sweden)

    Shaiful Annuar Khalid

    2009-05-01

    Full Text Available Most of the literature on organizational citizenship behavior (OCB was developed in the West, mainly North America.  Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees.  Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self- ratings (non manager employees resulted in six dimensions, named as altruism, courtesy,  conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences.

  3. HOTEL MANAGERS' BEHAVIOUR TOWARDS CHANGE UNCERTAINTY IN GREECE

    Directory of Open Access Journals (Sweden)

    Kleanthis Katsaros

    2012-11-01

    Full Text Available Organizational change is an intrinsic attribute of nature that provokes emotional and psychological effects. However, today there is a rising concern about the pace, frequency and content of change. Consequently, employees’ tolerance-of-ambiguity rises as a critical competitive advantage that facilitates organizations to react quickly and change successfully. The paper examines managers’ emotional and cognitive attitudes in the workplace and their influence in tolerance of change ambiguity. The research sample consists of 180 Greek hotel managers. The results of the principal components analysis indicate that three factors characterize managers’ emotions, namely pleasure, arousal and dominance; and two their involvement respectively, namely importance and interest. Further, regression results illustrate the influence of dominance, importance, job satisfaction and organizational commitment in managers’ tolerance-of-ambiguity. Concluding, the paper suggests certain policies for increasing managers’ tolerance-of-ambiguity and thus, their performance during change.

  4. EARNINGS TARGETS IN SPANISH HOTEL INDUSTRY: AN APPROXIMATION

    Directory of Open Access Journals (Sweden)

    Laura Parte Esteban

    2011-12-01

    Full Text Available In this paper, two earnings targets -avoiding losses and earnings decreases- are analyzed in Spanish hotel industry. The methodology used as a proxy to earnings targets is frequency histograms. Particularly, the existence of a “kink” in the distribution of reported earnings around zero is examined. The access to financial resources to start or to consolidate expansion policies is an important issue to the companies belonging to our sample. This specific scenario allows us to study how to reach earnings benchmarks under debt covenant hypothesis. Likewise, Spanish tourism sector is characterised by small firms and most of them are governed by families. We explore the relationship between earnings benchmarks and this particular ownership structure. Finally, we examine the presence of auditors (and Big4 auditors as an earnings quality tool.

  5. Bargaining Structures and Agendas in an Unconstrained Hotelling Model

    Directory of Open Access Journals (Sweden)

    Domenico Buccella

    2014-12-01

    Full Text Available The present paper investigates the effects of bargaining structures and agendas on the quality differentiation/location in the final-goods market. The framework is a unionized duopoly industry in the context of an unconstrained Hotelling linear city model. The presence of labor union(s and the bargaining processes (i.e., centralized vs. decentralized structure; right-to-manage vs. participatory framework agenda change the locational incentives of the firms with respect to the case of exogenous production costs. The results reveal that the effect of centralization on the two bargaining agendas is diametrically opposed. More specifically, in the participatory framework, centralization is a centrifugal force, while it is a centripetal force in the right-to-manage. The social welfare consequences are also briefly discussed.

  6. 1850s & 1860s Hotel and Restaurant Menus

    Science.gov (United States)

    2012-01-01

    The University of Houston has increased its digital offerings in recent years to allow visitors to make their way through everything from home retail pamphlets from the 1920s to copper plate engravings from Theodor de Bry's "Grandes Voyages." This particular collection offers users access to 80 different menus from the 1850s and 1860s. The menus are taken from establishments that were located all over the country, such as the American Hotel in Buffalo and the Allyn House in Hartford. It's quite a revelation to learn that on March 5, 1859, the patrons at the Allyn House would have had access to over 35 menu options, including oyster fritters and halibut. Culinary historians and gastronomy types will have a field day with these menus, which might inspire a rather elaborate repast.

  7. Hewitt launches Research Councils UK

    CERN Multimedia

    2002-01-01

    "Trade and Industry Secretary Patricia Hewitt today launched 'Research Councils UK' - a new strategic partnership that will champion research in science, engineering and technology across the UK" (1 page).

  8. UK Mission to CERN

    CERN Document Server

    2004-01-01

    At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

  9. Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection

    Directory of Open Access Journals (Sweden)

    Santoso Wibowo

    2013-02-01

    Full Text Available Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for determining the overall performance of each alternative hotel location across all the selection criteria on which the final decision is made. An example is presented for demonstrating the applicability of the proposed approach for solving real world hotel location selection problems.

  10. Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners

    Directory of Open Access Journals (Sweden)

    Suzana Rahim

    2011-08-01

    Full Text Available There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel reception practices which in particular are the verbal communication skills. A needs analysis in the form of a questionnaire, distributed to the hotel managers and the interns involved help to identify the verbal communication skills that the interns require. These findings will also assist the curriculum designers in producing future hotel management professionals that can function effectively at their workplace.

  11. The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan

    Directory of Open Access Journals (Sweden)

    Rai Imtiaz Hussain

    2012-12-01

    Full Text Available Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results of the study show a relationship between the said variables. The other variables as like relation of employee with boss, performance appraisal, the situation and place of working, group work, and coordination have a strong correlation with three variables of employees’ loyalty. The study will give the hotel industry a great help in lowering the cost and give much output as like increase in profit and then it will gives a higher satisfaction to the workers and their loyalty in hotel industry

  12. Performance evaluation methods in the hotel industry / Os métodos de avaliação de desempenho na hotelaria

    Scientific Electronic Library Online (English)

    Catarina Rosa, Nunes; Maria João Cardoso Vieira, Machado.

    2014-01-01

    Full Text Available O presente trabalho tem como objetivo contribuir para o conhecimento sobre os métodos de avaliação de desempenho utilizados pelo sector hoteleiro, analisando se existe associação entre as características dos hotéis e os métodos utilizados. Para atingir este objetivo foram realizados inquéritos e ent [...] revistas aos responsáveis financeiros de 275 hotéis de 4 e 5 estrelas localizados em Portugal. Os resultados obtidos permitem concluir que existem associações entre as características dos hotéis e os métodos de avaliação de desempenho utilizados. Abstract in english This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 fou [...] r and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.

  13. Electronic Human Resource Management (e-HRM of Hotel Business in Phuket

    Directory of Open Access Journals (Sweden)

    Kitimaporn Choochote

    2015-04-01

    Full Text Available This research aims to study the pattern of the electronic human resources management (e-HRM of the hotel business in Phuket. The study is conducted with the implementation of field data and in-depth interview of hotels’ HR managers. In consequence, the study reveals that the hotel business has applied the use of the e-HRM varying in job recruitment (15 percent, employee engagement (55 percent, organizational file structure (10 percent, idea and creativity exchanges (38 percent and assessment system (6 percent. However, considered as 100 percent, the hotel business has not prepared to apply the use of the e-HRM in salary system, learning and training program, welfare allocation and career development.

  14. ONLINE HOTEL RESERVATION AND MANAGEMENT SYSTEM FOR THE COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT (CITHM

    Directory of Open Access Journals (Sweden)

    Glenda A. Delizo

    2013-07-01

    Full Text Available This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation course. The researchers used the System Development Life Cycle and Microsoft Web Developer 2008 as the programming language.  The developed software served as a tool for the students of CITHM to familiarize them on how to operate an online hotel reservation system. The developed software was an effective aid for the instructors in teaching the basic operations of hotel reservation system to their students. It also provided online security to protect privacy and financial information of clients. 

  15. ASPECTS REGARDING THE CONSUMER BUYER BEHAVIOUR FOR BUDGET HOTELS IN IRELAND

    Directory of Open Access Journals (Sweden)

    Ioana Cristina COLBU

    2008-01-01

    Full Text Available This paper aims to asses the behaviour of budget hotel consumers as well as to determine what characteristics and facilities are most important in making this high involvement purchase. The purpose of the conducted study is to evaluate the decision making process and its implications; all five stages in the decision making model (problem recognition, information search, evaluation of alternatives, purchase choice, and evaluation of outcome are equally important in finding out what consumer want and how they behave in this situation. The research revealed that majority of budget hotel customers are business travellers. The attributes to be most important to customers of budget hotels are price, cleanliness, and convenience of location that are to be focused by the hotels in their future decisions.

  16. KEPUASAN DAN LOYALITAS KONSUMEN KORPORAT UNTUK ACARA MICE TERHADAP KUALITAS PELAYANAN HOTEL HSTH

    Directory of Open Access Journals (Sweden)

    Agus Prihanto

    2013-01-01

    Full Text Available Tourism and Hotel businesses are moving forward, espesially for MICE event. The objectives of this research were to analyze the factors of corporate customer satisfaction and loyalty on MICE event at hotel HSTH, the difference of satisfaction and loyalty beetwen governmental and non-governmental institutions, and to form the strategies of Hotel HSTH. It was conducted by using Structural Equation Modelling (SEM, Importance Performance Analysis (IPA, Customer Satisfaction Index (CSI and Custommer Loyalty Index (CLI. Based on the five dimension of Parasuraman, the most important factor was tangible dimension. The recommendations were: to upgrade all atribute espesially from tangible dimension and other atribute; to increase the knowledge of the hotel staff; and to monitor program and supervisory of the working quality.

  17. Tourist Preferences and Cost Efficiency of International Tourist Hotels in Taiwan

    Directory of Open Access Journals (Sweden)

    Hwai-Shuh Shieh

    2014-05-01

    Full Text Available This paper analyzes the effects of tourist nationality sources on international tourist hotels’ (ITHs cost efficiency in Taiwan and the factors affecting a tourist’s choice of a hotel. The data envelopment analysis (DEA approach is used to compute cost efficiency scores of 61 ITHs in Taiwan during 1998-2007. The number of Asian, North American, Japanese, and local tourists has significantly positive effects on cost efficiency, but the number of overseas Chinese has a negative effect on cost efficiency. The number of tourists of other nationalities has no influence on cost efficiency. Generally, most tourists in Taiwan prefer a larger, older, and closer-to-airport hotel. This study also finds that the chain system, the number of scenic spots surrounding hotels, and the ratio of individual tourists all significantly improve the cost efficiency of ITHs in Taiwan.

  18. Dynamic pricing agreements of Norwegian hotels from the corporate accounts perspective

    OpenAIRE

    Hyrka?s, Jouni

    2011-01-01

    A common problem in the hospitality industry, perishable products and services, has led hoteliers to seek for new strategies in their pricing. Revenue management is a relatively new science that mixes together different revenue optimizing strategies. Dynamic pricing, a part of revenue management, is a familiar concept in the hotel industry and was presented to buyers about a decade ago. Dynamic pricing is already in use with the published daily rates of hotels, and increasingly with corporate...

  19. A DELPHI SURVEY ON HOTEL SERVICE QUALITY FRAMEWORKS AND THEIR APPLICATION

    OpenAIRE

    Wadawi, Joe Kibuye

    2010-01-01

    Hotels have become an important aspect of a destination. It is therefore necessary to carry out evaluation of various studies and underpinning concept of quality models used in creating and sustaining leading service culture in hotels. This paper seeks to evaluate some of these expert frameworks using literature survey as the main source of deriving various expert propositions. Findings from the literature survey were further evaluated by Delphi team discussions to help generate recommendatio...

  20. Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection

    OpenAIRE

    Santoso Wibowo

    2013-01-01

    Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for dete...

  1. Hotel Payload - a low-cost sounding rocket concept - for middle atmosphere and ionosphere

    Science.gov (United States)

    Hauglund, Kenneth; Hansen, Gudmund

    2005-08-01

    European scientists are invited to utilize the "Hotel Payload" concept developed at Andøya Rocket Range (ARR) for scientific research in Middle Atmosphere and Ionosphere. The concept is shaped to give scientists predictability and assurance on configuration, costs and timeframe for their projects. The scientists are offered one sounding rocket partner from planning till launch - so they can focus on their instruments. To demonstrate the capabilities, this paper presents the "Hotel Payload" concept, its configurations and specific projects with instrumentation.

  2. Mixed-Asset Portfolio Optimization with Private and Public Hotel Real Estate

    OpenAIRE

    Williams, Kwamie; Wippel, James

    2013-01-01

    There has been a renewed interest by international institutional investors in the US hotel property market and increased interest in Real Estate Investment Trusts. One challenge these investors face is if it is feasible to simultaneously invest in a specific property type, both privately and publicly. In order to determine if their portfolios would benefit from the inclusion of private and public hotel real estate investors will have to carefully take into consideration: expectations for retu...

  3. Marketing Communications Research On Food & Beverage Outlets Of Moevenpick Hotel Saigon

    OpenAIRE

    Hoang Minh, Tam

    2012-01-01

    The purpose of this thesis was to conduct a marketing communications research on Food & Beverage Outlets of Moevenpick hotel Saigon. Besides, a short description of consumer rating on F&B service quality was other mission specifically assigned by the commissioned party. The research provided general information about both targeted potential customers from surrounding areas and current hotel guest and restaurant diner. Next was the analysis derived from the customer survey’s result, the r...

  4. The Allotment Contract through the Hotel-keeper's General and Special Liability for Damage

    OpenAIRE

    Mr.sc. Oliver Radolovi?

    2011-01-01

    The hotel-keeper is liable for any damage due to breach of the allotment contract. His liability is divided into two types: 1.) general liability - that derives from the agency hotel-keeper's contract and 2.) special liability - characteristic only for the allotment contract. His most important general liability is the liability for non-payment of the commission and his most common special liability is the liability for non-providing the allotment accommodation. The purpose of the paper is to...

  5. A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India

    OpenAIRE

    Dixit, Saurabh Kumar

    2013-01-01

    Evaluation of customers’ perception and satisfaction of service quality is widely acknowledged as being a favourable strategy in the hotel industry. In recent years, the hotels in India have encountered difficult times due to the increasing customer demands, and due to the strong internal industry competition development. However, the hospitality industry’s main concern around the globe is to cater for its customer needs and their desires, which are mostly addressed thro...

  6. The social impact of a flood on workers at a Pretoria hotel / E. Milella

    OpenAIRE

    Milella, Elisabetta

    2012-01-01

    In South Africa, January 2011 was characterised by above average rainfall which resulted in many provinces being flooded. On the 17th of January 2011, the government of South Africa declared the City of Tshwane a National Disaster Area. It is in the city of Tshwane where a hotel was flooded causing great damage and disruption to the lives of the hotel workers. Given the lack of existing research focusing on the social dimensions of natural disasters, this provided an opportunit...

  7. SOFTWARE IN TOURISM INDUSTRY : A Study On Emerging New Niches Of Software In Hotel Industry

    OpenAIRE

    Regmi, Krishna Kumar; Thapa, Bikesh

    2010-01-01

    This study was structured as a part of Bachelor Degree thesis in Tourism Degree Programme in Laurea University of Applied Sciences. The study examines the role of software as a major component of ICTs (Information and Communication Technologies) in hotel industry in Finland. The study was conducted in three major hotel chains in Finland in order to identify the scope and possibility of developing new software module within the periphery of contemporary Property Management Systems (PMS). Marke...

  8. An Assessment of Lodgers’ Value Perception of Hotel Facilities and Services

    OpenAIRE

    Otegbulu, Austin C.; Odu Tenigbade

    2011-01-01

    This paper aims at investigating attributes that affect hotel room pricing based on customers’ perception. A related objective is to create a model of these perceptions which will serve as a framework for would-be investors and managers. The paper also examines previous literature on the issue of lodgers’ perception of hotel attributes and pricing techniques. A hedonic model was developed which included the identified significant attributes. The findings show that regular power and water ...

  9. Women in the Hotel Industry: What’s missing from this Picture?

    OpenAIRE

    Mousa Masadeh

    2013-01-01

    The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

  10. DEMAND FLUCTUATION IN OFF SEASON : Case Study of Summit Hotel, Lalitpur, Nepal

    OpenAIRE

    Maharjan, Anju

    2012-01-01

    Seasonality is known as one of the most typical features of the tourism industry, affecting positively or negatively on tourism including the hotel industry. Seasonality demands have been a major problem for the hotel industry and have had a negative impact, such as, difficulties in gaining access to capital, low returns on investment and the inefficient use of resources. The phenomenon of seasonality imposes greater risks for tourism. This thesis concerned with a case study of a three st...

  11. Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry

    OpenAIRE

    Farzaneh, Mehdy; Hassandoust, Farkhondeh

    2011-01-01

    Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: Accor...

  12. Service Innovation in Hotel Industry : Case Study of InfoQuest

    OpenAIRE

    Xing, Hong

    2009-01-01

    Being developed for centuries, Hotel Industry has been in its maturity period for a long time. Confronted with fierce competition and the current global economic crisis, it becomes a hot topic in Hotel Industry how to maintain and raise revenues. By shifting focus from ‘Goods-Dominant Logic’ to ‘Service-Dominant Logic’, Service Science presents a new perspective on value creation and service experience. In this new perspective, value is co-created by various roles, experienced and eva...

  13. A strategic analysis of the Westin Bayshore Resort & Marina and Starwood Hotels & resorts

    OpenAIRE

    Coon, D. Arcy

    2005-01-01

    This paper will examine a hotel and its relationship with a hotel management company. Chapter one, Markets and Overview describes target markets, revenue streams and market shares of firms. Chapter two, Industry Analysis, includes a discussion of scope, key competitors, five forces of power and key success factors of the firms. Chapter three, named Internal Analysis, discusses the: generic strategies, five forces of power analysis, internal analysis, generic strategies and organizational comp...

  14. Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments

    OpenAIRE

    Nimer Abukhalifeh, Ala A.; Ahmad Puad Mat Som

    2012-01-01

    Service quality has been an important subject of research involving food and beverage (F&B) departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This ...

  15. Strategic Marketing Analysis and Planning for Gloria Palace San Agustin Thalasso and Hotel in Spain

    OpenAIRE

    Pham, Thu Ngan

    2012-01-01

    The tertiary industry on the Gran Canary Island is increasing sharply, comprising a rising number of visitors per year who have brought more wealth than banana plantations could ever have done. Gloria Palace San Agustín Thalasso & Hotel is one of the famous hotels on the Gran Canary Island and it has just experienced a new and significant renovation. Thus, the necessity of a Strategic Marketing Analysis and Planning, as one possible tool to promote the new, modern and comfortable image and t...

  16. Creating marketing strategies for wedding business unit of Amari Atrium Hotel

    OpenAIRE

    Suvagondha, Apiwat; Soparat, Pattamaporn

    2008-01-01

    Abstract Date: May 29, 2008 Course: Master Thesis (EFO 705) Authors: Apiwat Suvagondha 790819 Pattamaporn Soparat 840216 Tutor: Tobias Eltebrandt Title: Creating marketing strategies for wedding business unit of Amari Atrium Hotel Problem: What should be marketing strategies for wedding business unit of Amari Atrium Hotel? Purpose: The aim of our thesis is to analyze the wedding market in Bangkok together with consumer purchasing behavior of Thai’s couple regarding to wedding ceremony in or...

  17. Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners

    OpenAIRE

    Suzana Rahim; Farina Tazijan

    2011-01-01

    There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel recep...

  18. Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel

    Directory of Open Access Journals (Sweden)

    Hossein Rezaei Dolatabadi

    2013-03-01

    Full Text Available The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information and communication is not possible. Today, hotels in order to remain competitive need to improve the quality of its electronic services to the linear view of this topic are not comprehensive. In order to study integrated model E-S-Qual and Kano is used that with removal the linear hypothesis is. In the first step towards electronic service quality factors based on the Arsh Hotel E-S-Qual model to determine the current practice of banks and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. In the first step factors towards electronic service quality the Arsh Hotels based on E-S-Qual model to determine the current practice of hotels and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. Considering the gap between customer expectations and current practice of hotels in providing these services, services to the two categories is divided into weak and strong. In the second step of research with integrating E-S-Qual and Kano model, service quality factors based on Kano model classified to determine which features of electronic service quality determined by the model E-S-Qual and evaluated, is the strategic importance in relation to customer satisfaction.

  19. Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective

    Directory of Open Access Journals (Sweden)

    Olufemi Daniel Durodola

    2012-02-01

    Full Text Available A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their general managers, staff and customers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari’s formula was adopted to determine the appropriate sample size while descriptive statistics and balanced score card were used for data analysis. It was found that use of facilities management as a strategic management instrument is at low ebb (36%, the same is true of level of commitment to business development (46%, use of information and communication technology (39% and support services outsourcing (46%. The use of balanced score card principle shows that the four variables all less than 50% may be balanced but in a negative sense suggesting non-responsiveness to the use of strategic management practices. This discovery also affirms that receptivity to FM is at low-ebb in the hotel sector of Nigeria’s economy and a pointer to ignorance of FM as instrument of strategic change. The study recommended that International Facilities Management Association (Nigeria Group, hotel organizations and Governments at all levels in Nigeria should be conscious of this development and put in place strategic actions to educate the gentries on the efficacy of FM in running hotel businesses. The hotel managements are also encouraged to be responsive to new ways of doing things especially when such a method would have a tremendous impact on the performance of the hotels.

  20. Opportunities and Threats of E-marketing of the Hotel Sol Tenerife on Russian Market

    OpenAIRE

    Zyrina, Ekaterina

    2011-01-01

    The purpose of the present study is to create valuable information for the Spanish hotel Sol Tenerife about characteristics of e-marketing in Russia. The study investigates main opportunities and threats which a foreign hotel has to consider when implementing the Internet marketing strategy in the country. The specifics of Russian travelling market and consumer behaviour are explained. The theoretical frame for the work is created based on the review of a secondary data concerning gener...

  1. A narratological analysis of D. M. Thoma`s: the white hotel (1981)

    OpenAIRE

    Correia, Ernesto Domingos Camacho

    2013-01-01

    “A Narratological Analysis of D. M. Thomas’s The White Hotel (1981)” originated within a seminar on British Postmodernist Literature during the first Master’s Degree in “British and North-American Culture and Literature” (2001-04) at the Universidade da Madeira set up by the Department of English and German Studies. This dissertation seeks to present a narratological analysis of Thomas’s novel. The White Hotel stands as a paradigmatic example of the kind of literature that ha...

  2. An Approximate Hotelling T2-Test for Heteroscedastic One-Way MANOVA

    OpenAIRE

    Jin-Ting Zhang

    2012-01-01

    In this paper, we consider the general linear hypothesis testing (GLHT) problem in heteroscedastic one-way MANOVA. The well-known Wald-type test statistic is used. Its null distribution is approximated by a Hotelling T2 distribution with one parameter estimated from the data, resulting in the so-called approximate Hotelling T2 (AHT) test. The AHT test is shown to be invariant under affine transformation, different choices of the contrast matrix sp...

  3. EXPLORING THE EFFECTS OF DESTINATION’S POSITIONING ON HOTELS’ PERFORMANCE: THE MILAN CASE

    OpenAIRE

    Ruggero Sainaghi; Silvia Canali

    2011-01-01

    The present paper investigates the link existing between the commercial mix, seasonality of destination and daily performance of hotel businesses. The choices made at city level form a commercial mix which, despite the differing emphases and specific features of single businesses, tends to mark the entire hotel industry.The Milan case, in particular, shows the capacity of trade fair events and business components to increase average room rates and occupancy. On the other hand, there is a resu...

  4. The Intensity of Competition in the Hotelling Model: A New Generalization and Applications

    OpenAIRE

    Kim, Jaesoo

    2007-01-01

    I develop a simple Hotelling model which relates the distribution of consumer preferences to the intensity of competition. I impose two properties, mean preserving spread (MPS) and monotone likelihood ratio property (MLRP), on distribution functions. These properties provide a way to represent the intensity of competition in the Hotelling model. Market competition is less intense as the distribution is dispersed in that the MPS raises firms' equilibrium prices. This approach can describe how ...

  5. The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food

    OpenAIRE

    Thanan Apivantanaporn; John Christopher Walsh

    2013-01-01

    Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B) elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore,...

  6. Cost-based Management and Decision Making in Greek Luxury Hotels

    OpenAIRE

    Bekiaris, Michail G.; Stella Zounta

    2009-01-01

    The use of cost accounting systems by hotel businesses is improving the quality of decision making. The development of theories on costing, combined with advances in information technology, has improved the theoretical capabilities of such systems. However, two questions remain largely unanswered: a) whether these theories lead to tangible improvements; and b) what are the variables that drive the success of cost accounting systems. Our research shows that hotel managers need to be convinced ...

  7. THE KEY DETERMINANTS OF AND BARRIERS TO INTERNET ADOPTION IN SMALL AND MEDIUM-SIZED HOTELS

    OpenAIRE

    Jennifer Kim Lian Chan

    2012-01-01

    The present paper presents qualitative empirical evidence that addresses why internet usage/adoption is low and how it can be improved in small and medium-sized hotels in Malaysia. It explores the key barriers to and influencing factors of internet adoption in a sample of 25 Malaysian small and medium-sized hotels based on a theoretical framework of the organisational innovation and resource-based view theories. Key barriers to internet usage include owner/operator characteristics, cost and i...

  8. Life Style And Nutritional Status of Food service Personnel In Selected Hotels

    OpenAIRE

    V.Subasshini; Ramya

    2014-01-01

    The hospitality is the only industry which serve essential food and shelter and make the customers to feel at home. Thereby we take our food in outside restaurants. Hence personnel working in the hotel industry who serve food should be nutritionally fit and active, then only they can provide good food to the customers. A survey was conducted regarding the life style and nutritional status of the food service personnel in selected hotels from Trichirapalli district. Hundred samples of male per...

  9. Leadership strategies for a multicultural work environment in hotels in Helsinki

    OpenAIRE

    Fredriksson, Anna

    2013-01-01

    This research focuses on determining what kind of leadership strategies are used in hotels in Helsinki for managing a multicultural work environment. Do the hotels have multicultural leadership strategies on the management level or can some kind of overall strategy be found only at the corporate level? Also, this thesis examines how the strategies are implemented in the everyday work. Furthermore, do the managers think there is need for a more precise multicultural management strategy in orde...

  10. A study on important factors influencing innovation in service: A case study of hotel industry

    OpenAIRE

    Koorosh Kohyari Haghighat; Amir Ghafurian Shagerdi; Amin Kohyari Haghighat; Amin Otoofi

    2013-01-01

    Hotel industry plays important role on developing tourism industry and having better services in this industry always help increase market share. The proposed study of this paper considers the effects of four variables including collaboration with staff, collaboration with customers, collaboration with partners and business owners and finally mechanism of integration of knowledge on innovation on service. The population of this survey includes 259 hotels where we send our questionnaire to 179...

  11. Legionellosis linked with a hotel car park--how many were infected?

    OpenAIRE

    J. C. Bell; Jorm, L. R.; Williamson, M.; Shaw, N. H.; Kazandjian, D. L.; Chiew, R.; Capon, A. G.

    1996-01-01

    An outbreak of legionellosis associated with a hotel in Sydney, Australia, and the subsequent epidemiological and environmental investigations are described. Four cases of Legionnaires' disease were notified to the Public Health Unit. A cross-sectional study of 184 people who attended a seminar at the hotel was carried out. Serological and questionnaire data were obtained for 152 (83%) of these. Twenty-eight (18%) respondents reported symptoms compatible with legionellosis. Thirty-three subje...

  12. INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS

    OpenAIRE

    Abhishek Kumar Das

    2008-01-01

    In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
    Key words: Service marketing, Internet, Vizergy, Hospital...

  13. Travelling Pattern and Preferences of the Arab Tourists in Malaysian Hotels

    OpenAIRE

    Zulkifli Ibrahim; Mohd Salehuddin Zahari; Maimunah Sulaiman; Zulhan Othman; Kamaruzaman Jusoff

    2009-01-01

    This study examined the travelling pattern of the Arab tourists in relation to their purpose and frequency of visit, duration of stay, travelling companions and activities engaged in during the vacation.  The preferences of these tourists for hotel restaurant food and front office attributes while staying in selected five star hotels were also investigated.  The result demonstrated that Arab tourists came to Malaysia mostly for a vacation with their spouse and children, and the majority of ...

  14. The Use of Decision Making Information: A Comparative Exploratory Study of Slovene Hotels

    OpenAIRE

    Gordana Ivankovi?; Mateja Jerman

    2010-01-01

    The paper aims to identify the use of decision making information, which will be provided by the management accounting system (MAS). The use of MAS information by general managers (GMS) and department managers (DMS) for measuring the performance of hotel enterprises will be investigated. The basis for the analysis is the contingence theory which was adapted to specific circumstances and conditions of the hotel industry. The analysis was performed on the basis of a questionnaire that was previ...

  15. Role of Online Reviews in Hotel Reservations Intention Based on Social Media

    OpenAIRE

    Zhuling Zhong; Yang Yang; Mu Zhang

    2014-01-01

    Social media are playing an increasingly important role as information sources for travelers and online reviews reconstruct the decision-making of purchase. The goal of this study is to investigate the influence extent of online reviews on consumer’s hotel reservation intention. Based on the data analysis from the online comments, the measurable conceptual model of online comment which affecting the consumer’s hotel reservation intention is built up, th...

  16. Customer Satisfaction in Hospitality Industry: Middle East Tourists at 3star Hotels in Malaysia

    OpenAIRE

    Amirreza Forozia; Mohammad Sadeghi Zadeh; Mahnaz Hemmati Noedoust Gilani

    2013-01-01

    Today, Malaysia is the destination of millions of tourists from Middle East countries.3star hotels are the common choice of these travellers due to appropriate service quality and reasonable charges. The purpose of this study is to test the relationship of perceived value, service quality and customer expectation with customer satisfaction. This study uses questionnaire method to collect data from the respondents. The respondents were the Middle East tourists who stayed in 3star hotels at Kua...

  17. The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan

    OpenAIRE

    Rai Imtiaz Hussain

    2012-01-01

    Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results ...

  18. Corporate Social Responsibility (CSR) and Sustainability in Asian Luxury Hotels: Policies, Practices and Standards

    OpenAIRE

    Vimolboon Cherapanukorn; Kirsten Focken

    2014-01-01

    The tourism and hospitality industry claims to embrace the concept of corporate social responsibility (CSR) but it seems unclear how and if companies integrate CSR activities into the core business and how they demonstrate real impacts and positive changes. The purpose of this research is to understand how Asian luxury hotels communicate about their CSR policies, practices and standards. It gives insights of best practices of CSR from luxury hotel groups that operate predominantly in Asia. Th...

  19. Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya

    OpenAIRE

    Lewis Wakoli Wachilonga

    2013-01-01

    The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s) in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72) respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what ...

  20. Consumer Perceptions of Branding Alliances of Educational Institutions and Hotels in Hong Kong

    OpenAIRE

    Kiki Oy-Lar Chan; Soo-May Cheng

    2012-01-01

    The purpose of this study is to examine how potential customers (students) of tertiary educational institutionsperceive the co-branding of such institutions with hotels. This study is an attempt to provide useful insights intothe variables that influence evaluation of brand alliances in service sectors, and to discuss implications forinstitutional and hotel reputation building. Quantitative data were collected from students of post-secondarycolleges in Hong Kong by using self-administered que...

  1. Focus on the Customer : Customer relationship management at BEST WESTERN Hotel Kokkola

    OpenAIRE

    Korpi, Kaisa-maria

    2012-01-01

    The commissioner of this thesis was BEST WESTERN Hotel Kokkola. The company offers accommodation and conference services in Kokkola, for both private consumers and companies. The working-life instructor for this thesis was hotel manager Sari Jukonen. The objective of this thesis was to create a customer register for the commissioning company. The purpose of the register was to help with marketing, as well as in fulfilling customers’ needs. The theoretical framework consisted of customer...

  2. Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung

    Directory of Open Access Journals (Sweden)

    Reza Ashari Nasution

    2010-12-01

    Full Text Available In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because they will be the main visitors to thehotel. Survey was conducted and the findings reveal that the guests’ perception about theoverall inside and outside room is really good. They agreed that Padma Hotel Bandung hasprovided better facilities compared to Malya Hotel. Some facilities have been identified toinfluence customers’ perception about the overall perception about new facilities. Related tothe increased price, the answer quite varies. The repeat guests stated their doubt about thefairness of the price. Even though, they wanted to come back due to emotional benefitscustomers can get from the new Padma Hotel.

  3. Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong

    International Nuclear Information System (INIS)

    This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m2/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

  4. Client-Oriented Approach to Managing Marketing Interaction of a Hotel ?????????????????????? ?????? ? ?????????? ????????????? ??????????????? ?????

    Directory of Open Access Journals (Sweden)

    Pavlenko Iryna G.

    2013-09-01

    Full Text Available The goal of the article lies in development of the system of management of relations in the market of hotel services on the basis of the client-oriented approach to managing marketing interaction. On the basis of systematisation of scientific works of scientists on marketing of services and relations between producers and consumers the article offers a model of interaction of a hotel with consumers of hotel services, builds up a context diagram of the process of interaction, provides a decomposition diagram of the process of formation of interaction of the hotel with the consumers. The article offers to conduct execution of the marketing interaction with consumers with the help of a model of strategic map of the hotel, which allows a study of internal business processes of modelling marketing interaction of a company with consumers. The prospect of further studies in this direction is determination of the system of key indicators on identification of effectiveness of marketing interaction with consumers at the stage of maintaining marketing relations of Crimean hotels in dynamics.???? ?????? ??????? ? ?????????? ??????? ?????????? ??????????? ?? ????? ??????????? ????? ?? ?????? ????????????????????? ??????? ? ?????????? ????????????? ???????????????. ?? ?????? ?????????????? ??????? ?????? ?????? ?? ?????????? ????? ? ??????????????? ????? ??????????????? ? ????????????? ???? ?????????? ?????? ?????????????? ????????? ? ????????????? ??????????? ?????, ????????? ??????????? ????????? ???????? ??????????????, ???????????? ???????????????? ????????? ???????? ???????????? ??????????????? ????????? ? ?????????????. ????????????? ?????????????? ?????????????? ? ????????????? ?????????? ????????? ? ??????? ?????? ?????????????? ????? ?????????, ??????? ????????? ??????????? ?????????? ??????-???????? ????????????? ?????????????? ?????????????? ??????????? ? ?????????????. ???????????? ?????????? ???????????? ? ?????? ??????????? ???????? ??????????? ??????? ???????? ??????????? ?? ??????????? ???????????????? ?????????????? ?????????????? ? ????????????? ?? ?????? ??????????? ????????????? ????????? ???????? ?? ???? ? ????????.

  5. Impact of Robust Technology- training through E- Learning in Corporate Hotels in India

    Directory of Open Access Journals (Sweden)

    Renju Mathai

    2014-05-01

    Full Text Available This conceptual paper is an ongoing doctoral research paper. The overall objective of the paper is to identify the impact of E- Learning in the Corporate training Process in the hospitality Industry.  This can be achieved by having a set of well-defined research objectives , to study the perception of management about e-learning as a training tool in the 4 and 5 star corporate group hotels, which will also look into the Advantages & disadvantages of E- learning,  as a training tool in the corporate group hotels, the factors that influence the management to select e-learning as a training tool, identify the practice of implementing e-learning as a tool, to see the roles of training manager  and department managers in the implementation and updating of e-learning as a training tool in the corporate group hotels and finally to evaluate the impact of the e-learning as a training tool in the  corporate group hotels. Continuous learning and training the employees through this media will certainly enhance the performance of the employees. This is one of its kinds of innovative training techniques that will set an example to be benchmark with other groups of hotels, which can be competitive advantage. Most of the hotels in India can feature and implement this robust training.

  6. Análise da gestão ambiental nos hotéis portugueses / An analysis of environmental management of Portuguese hotels / Análisis de la gestión ambiental en los hoteles portugueses

    Scientific Electronic Library Online (English)

    Natalina, Sousa; Celeste, Eusébio.

    2013-06-01

    Full Text Available As ameaças ambientais ao futuro da Humanidade constituem uma das maiores preocupações da sociedade moderna. Apesar de esta preocupação encorajar as empresas a adotar práticas de gestão ambiental, a pesquisa realizada sobre a resposta da indústria hoteleira em Portugal a este desafio é escassa. Este [...] estudo analisa as práticas de gestão ambiental adotadas pelos hotéis portugueses. Para alcançar este objetivo foram inquiridos, em 2010, os diretores dos hotéis localizados em Portugal continental. Os resultados sugerem que a maioria dos hotéis implementa medidas de gestão ambiental, mas apenas cerca de 40% adota uma política de gestão ambiental formal. A energia, a água e a gestão de resíduos são as principais áreas de intervenção. As implicações dos resultados são discutidas e tecem-se recomendações sobre futuros trabalhos de investigação que permitam aprofundar o conhecimento da adoção de práticas ambientalmente responsáveis por parte dos hotéis. Abstract in spanish Las amenazas ambientales para el futuro de la humanidad es una de las principales preocupaciones de la sociedad moderna. A pesar de esta preocupación animar a las empresas a adoptar prácticas de gestión ambiental, la investigación llevada a cabo sobre la respuesta de la industria hotelera en Portuga [...] l a este reto es escasa. Este estudio analiza las prácticas de gestión ambiental adoptadas por los establecimientos hoteleros portugueses. Para lograr este objetivo fueron encuestados en 2010, los directores de los hoteles ubicados en Portugal continental. Los resultados sugieren que la mayoría de los hoteles implementa medidas de gestión medioambiental, pero sólo un 40% ha adoptado una política de gestión ambiental formal. La energía, el agua y la gestión de residuos son las principales áreas de intervención. Las implicaciones de los resultados se discuten y se tejen en recomendaciones sobre futuros trabajos de investigación que permitan profundizar el desarrollo del conocimiento de la adopción de prácticas ambientalmente responsables por los hoteles. Abstract in english Environmental threats to the future of Humanity constitute a main concern of the modern society. Notwithstanding this concern to encourage companies to adopt environmental management practices, little research has focused on Portuguese hotel industry's response to this challenge. This paper analyses [...] the environmental practices implemented by Portuguese hotels. In order to achieve this objective, in 2010, a questionnaire was e-mailed to managers of all Portuguese mainland hotels. The results suggest that most hotels implement environmental management practices, but only about 40% adopts a written environmental policy. Energy, water and solid waste management are the main areas of intervention. Implications of the findings and recommendations to further investigate environmental management practices in the hotel industry are discussed.

  7. ¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?

    Directory of Open Access Journals (Sweden)

    Francisco Vicente Sales Melo

    2012-10-01

    Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte debe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores.In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

  8. ¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? / Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?

    Scientific Electronic Library Online (English)

    Francisco Vicente, Sales Melo; Maria de Lourdes, de Azevedo Barbosa; Salomão, Alencar de Farias; Sonia, Rebouças da Silva Melo; Elielson, Oliveira Damascena.

    1159-11-01

    Full Text Available En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte d [...] ebe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores. Abstract in english In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, [...] thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

  9. "There's no-fresh air there": narratives of smoke exposure among residents of extended-stay hotels.

    Science.gov (United States)

    Lewinson, Terri; Bryant, Lawrence Oliver

    2015-05-01

    Hotel environments have been identified as places where hospitality workers and patrons are at an increased risk for smoke exposure and associated health hazards. However, little research has been conducted to understand experiences of long-term hotel residents. This article presents narrative accounts of tobacco smoke exposure from 37 residents at extended-stay hotels in a large metropolitan Atlanta county. Residents' narratives included an awareness of smoking as an unhealthy habit but a shared activity that facilitates social engagement at the hotel. Secondhand smoke narratives included descriptions of exposure from roommates and hotel neighbors. Thirdhand smoke narratives included reports of persistent pollution and smoke residue in the hotel environment. These results suggest a need for further research to understand the extent and impact of tobacco smoke exposure among this understudied population. The implications of this research support the efforts of social workers to engage in clean air advocacy and policy making for a vulnerable population. PMID:26027415

  10. Funding in the UK

    International Nuclear Information System (INIS)

    Besides operating the world's oldest series of nuclear reactors, Magnox, Britain is also exceptional in being the only country planning to postpone decommissioning for over 100 years. The issues that this raises for future generations, and ways of assuring that decommissioning can be adequately funded in the future, were the subject of a recent report by the Science Policy Research Unit (SPRU). (UK nuclear decommissioning policy: time for decision, by Gordon MacKerron, John Surrey and Steve Thomas, SPRU, April 1994)

  11. UK hydrological review 2007

    OpenAIRE

    Hannaford, Jamie; Sanderson, Felicity; Parry, Simon

    2009-01-01

    This hydrological review, which also provides an overview of water resources status throughout 2007, was undertaken as part of the National Hydrological Monitoring Programme (NHMP). The NHMP was set up in 1988 to document hydrological and water resources variability across the UK. It is a collaborative programme between the Centre for Ecology & Hydrology, which maintains the National River Flow Archive and the British Geological Survey which maintains the National Groundwater Level Archive. B...

  12. AN ANALYSIS OF OPERATING COSTS AND ITS IMPACT ON PROFITABILITY (A CASE STUDY OF A BUDGETED DOMESTIC HOTEL IN PUNE )

    OpenAIRE

    Suhas Avhad

    2014-01-01

    Pune has become one of the top most business destinations. International investors consider Pune asone of the most rapidly developing two tier cities. Pune has seen incredible growth due to the 320% increase in the hotel industry. As a result, there is a cut-throat situation among the five star hotels. Consequently, the overall ARR and occupancy percentage of the five star hotels in the city has reduced and packages and heavy discounts have increased, which made budgeted trave...

  13. A STUDY OF CUSTOMER RETENTION ACTIVITIES ASSOCIATED WITH SERVICE FAILURE MANAGEMENT AND SERVICE RECOVERY IN THE HOTEL INDUSTRY

    OpenAIRE

    Ritesh Bansal

    2014-01-01

    This paper recommends a number of actions that hotel managers can take to avoid service failure and improve service recovery. Such actions could help out a hotel in finding where it is lacking and where to improve its performance in these areas. These actions could give direction to managers who are dealing with the day- to-day operations of a hotel. They can help to avoid service failures in the first place and secondly to give strategies for service recovery if failures ...

  14. An investigation into maintaining quality culture in four and five star hotels in the south-agean coast, Turkey

    OpenAIRE

    Edip, Örücü

    2003-01-01

    This study investigates how four and five star hotels in the South-Aegean Region develop and maintain quality culture. Further, to reviewing previous research on developing and maintaining quality culture in organizations, data were collected via a questionnaire from 31 hotels and analyzed by using correlation and multi-regression statistical techniques. The findings of the study indicate that the success of developing and maintaining a quality culture in a hotel depends very much on the exis...

  15. Towards effective hospitality management: a proposed methodology aimed at improving the process of strategy implementation within the Irish hotel sector

    OpenAIRE

    O'Connor, Colin

    1997-01-01

    This study explores the field of strategic management and in particular, strategy implementation. The central aim of this study is to develop a methodology to both improve and manage the process of strategy implementation within the Irish hotel sector. This study reveals the positive contribution that an integrated strategic management process can make to the effective management of a hotel organisation. This study argues that the management of hotel organisations is similar to the manage...

  16. Energy use and environmental impact from hotels on Adriatic Coast in Croatia : current status and future possibilities for HVAC systems

    OpenAIRE

    Zanki Alujevic, Vlasta

    2006-01-01

    This thesis analyses a specific type of energy usage system, “energy usage in hotels”, and how this system behaves. In order to evaluate the current state of energy use in hotels, an energy audit questionnaire was developed and conducted among 31,5% of hotels on the Adriatic coast. The energy audit was used as a tool to set a benchmark for energy consumption in hotels and to identify opportunities for increased energy efficiency measures in HVAC systems. The analysis has shown that the av...

  17. Entre palabras y deseos: Análisis de contenido de la publicidad de los hoteles Between Words and Wishes: Content Analysis of Hotel Advertising

    Directory of Open Access Journals (Sweden)

    João Mendes da Rocha Neto

    2010-10-01

    Full Text Available El presente trabajo pretende investigar la publicidad de los hoteles utilizando métodos cualitativos de abordaje; y entender por qué el conjunto de símbolos (palabras presentes en esas publicidades, al ser decodificados, presentan similitudes en lo que respecta a los mensajes directos y subliminales. Se aplicó la técnica de análisis de contenido sobre los anuncios publicitarios de 40 establecimientos hoteleros. El análisis de los resultados indicó la existencia de un discurso heterogéneo en los textos y significados de las publicidades; y la intención de construir a través de slogans y palabras sueltas, un sentido de positividad en relación al lugar (ciudad y establecimiento, generando deseos individuales, potenciando demandas y alimentando el sistema capitalista a través del disfrute de los viajes por placer.The present paper investigates hotel advertising using qualitative methods to figure out why they use symbols (words in those publicities with similarities regarding both direct and subliminal messages. The technique of content analysis was applied on the advertising of 40 hotels. The results indicated: a the existence of different speeches in texts and meaning of publicities; b the intention to construct, through slogans and words, a positive view about the city and the hotel, creating wishes and upgrading demands, besides promoting the capitalist system through benefits on tourism trips.

  18. Entre palabras y deseos: Análisis de contenido de la publicidad de los hoteles / Between Words and Wishes: Content Analysis of Hotel Advertising

    Scientific Electronic Library Online (English)

    João, Mendes da Rocha Neto; Djalma, Freire Borges; Edna Maria, Furtado.

    2010-10-01

    Full Text Available El presente trabajo pretende investigar la publicidad de los hoteles utilizando métodos cualitativos de abordaje; y entender por qué el conjunto de símbolos (palabras) presentes en esas publicidades, al ser decodificados, presentan similitudes en lo que respecta a los mensajes directos y subliminale [...] s. Se aplicó la técnica de análisis de contenido sobre los anuncios publicitarios de 40 establecimientos hoteleros. El análisis de los resultados indicó la existencia de un discurso heterogéneo en los textos y significados de las publicidades; y la intención de construir a través de slogans y palabras sueltas, un sentido de positividad en relación al lugar (ciudad y establecimiento), generando deseos individuales, potenciando demandas y alimentando el sistema capitalista a través del disfrute de los viajes por placer. Abstract in english The present paper investigates hotel advertising using qualitative methods to figure out why they use symbols (words) in those publicities with similarities regarding both direct and subliminal messages. The technique of content analysis was applied on the advertising of 40 hotels. The results indic [...] ated: a) the existence of different speeches in texts and meaning of publicities; b) the intention to construct, through slogans and words, a positive view about the city and the hotel), creating wishes and upgrading demands, besides promoting the capitalist system through benefits on tourism trips.

  19. Performance Appraisal at Four and Five Star Hotels: Ankara Case

    Directory of Open Access Journals (Sweden)

    Yalç?n Arslantürk

    2009-12-01

    Full Text Available Nowadays, tourism establishments developing human resources and motivating will make it easier to reach their goals and those who cannot mange to do this will be obsolete in the ever-changing nature of the tourism business. The most important feature of the tourism sector is that it is based on human element and it s labor-intensive. Hence, human element is of great importance. This being the case, the customer satisfaction in accommodation establishments will be greatly dependent on the success of the personnel. Performance appraisal in this regard is a tool used to measure the performance of the employees in establishing job satisfaction and enhancing success. Performance appraisal indicates the performance of the individuals and gives insights as to what should be done to improve the performance. As well as promoting the communication between the employees and the establishment. From the perspectives of the managers, it paves the way for an efficient information flow about the performance of the personnel and makes job planning more rationally. This study first examines performance and performance appraisal. Then, through a field study, deficiencies in the application of performance appraisal were determined in the four and five star hotel establishments. According to the results obtained, some suggestions were put forward.

  20. Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry

    Directory of Open Access Journals (Sweden)

    Mehdy FARZANEH

    2011-06-01

    Full Text Available Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: According to this analysis, IT applications were not used merely to replace the paper work and the traditional manual system but also to improve customer service and enhance management power. The results emphasize that the growing of online distribution channels have affected the ability of hotels to support employees, enhance the quality of service, improve communication and efficiencies, gain competitive advantage, maintain relationship with customers and increase profitability.Research limitations: Most of the findings in this study are based upon the data and interviews gathered by other fellow researchers. There is no testing for accuracy of these findings. The surveys and interviews used for this analysis were performed on selected hotel (rated three stars and above in selected locations, which are not inclusive of all the hotels in one particular country; therefore the results may not be extensively applicable. In some of interviews there isn’t clear cut differentiate between online distribution channels and travel agents that makes hard to bring out clear results from them.Originality/value: This research attempts to contribute to the knowledge of hotel owners and managers in relation to the decision-making processes for the implementation of IT infrastructures such as “online distribution channels” in the context of hotel industry and facilitate hoteliers to incorporate IT into their efforts to remain competitive in the industry.