WorldWideScience
1

METROPOL  

International Nuclear Information System (INIS)

A description is given of the computer code METROPOL. This code simulates the 3-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Preprocessing facilities for mesh generation and postprocessing facilities such as particle tracking are also discussed. (author). 18 refs.; 2 figs

2

Hotel Anywhere  

Science.gov (United States)

Hotel Anywhere, "The Internet Travel Grid", is searchable and is organized geographically and by subject, including airlines, hotels, cruises, travel agencies and auto rentals. It provides links to two direct on-line airline reservation search and booking tools that link into the same Apollo reservation system used by travel agents: The Internet Travel Network and PC Travel. http://www.hotelanywhere.co.uk/index.asp

3

Devolving HRM and HRD to Line managers: The Case of Hilton International's UK Hotels  

Science.gov (United States)

This paper explores line manager responsibility for human resource management (HRM) and human resource development (HRD) in an international hotel organisation. The results identify a strong support system for line managers in relation to training and good relations with HR specialists. However, less evident is senior management support coupled…

Maxwell, Gillian; Watson, Sandra

2004-01-01

4

Area Hotels  

Science.gov (United States)

Meetings & Events Cancer Prevention and Control Investigators Meeting March 20, 2012 Area Hotels* Hilton Washington DC / Rockville Executive Meeting Center (.72 miles to Fishers Lane ) This hotel is on the Red Line Metro at Twinbrook Station1750 Rockville

5

HOTEL MANAGEMENT  

OpenAIRE

In this thesis we discuss the hotel management, leaders characteristics, their challenges and problems of employees. The first chapter contains a definition of the problem, objectives and hypothesis, assumptions and limitations and the intended method of research. In the second chapter we define management, manager and what his functions are. We also described the most common styles of management. The following chapter presents the categorization of hotels and the largest group of...

Krmelj, Matej

2011-01-01

6

Orbiting Hotel  

Science.gov (United States)

It is the year 2025 and a large company, Z-Tech, wants to put a hotel in space having it orbit around one of the planets in our solar system. Our 9th grade class has been given a very important job. We have to search for the perfect location for the hotel. Our job is to report back to the company with the planet that is the best place for an orbiting hotel. The Task: You are to write a report recommending which planet should be chosen. Your report should include pictures of the planet you recommended. Here are the questions you should answer in order to report back to Z-Tech with your recommendation. * Which planet will be the ...

Hicken, Mrs.

2009-10-19

7

Finlandia Hotels Bonuskortin myynninedistäminen Airport Hotel Oulussa  

OpenAIRE

Airport Hotel Oulu kuuluu Finlandia Hotels -ketjuun, joka edellyttää jäsenyrityksiltä aktiivista kanta-asiakashankintaa. Tämä tarkoittaa käytännössä ketjun Bonuskortin myyntiä hotellin asiakkaille. Tässä työssä Airport Hotel Oulu ei ole kuitenkaan menestynyt toivotulla tavalla. Tämän opinnäytetyön tavoitteena on löytää keinoja Bonuskortin myynnin edistämiseksi. Työssä on aluksi kartoitettu merkittävimmät myynnin esteet haastattelemalla Airport Hotel Oulun yritt?...

Va?ha?-merila?, Tiina

2010-01-01

8

UK'  

SCPinfonet

...UK's top energy efficiency ranking thrown into doubt | EurActiv uk-in-europe,energy,ACEEE,ACEEE energy efficiency report,energy efficiency,energy-efficient,ranked,ranking,report,UK EU news ...thrown into doubt [fr] -A + A Published 23 July 2012, updated 10 June 2013 1 comment Tags ACEEE, ACEEE energy efficiency report, energy efficiency, energy-efficient, ranked, ...world's most energy-efficient country by the American Council for an Energy-Efficient Economy (ACEEE) was ldquo;over-generousrdquo;and contradicted official EU statistics, Brussels ... Green groups were ldquo;puzzledrdquo; when Britain claimed gold when ACEEE released its energy efficiency table for the world's 12 largest economies on ...

9

Hotel Carrera  

Directory of Open Access Journals (Sweden)

Full Text Available El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación.Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

Josué Smith del Solar

2004-12-01

10

Hotel Carrera  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish El libro "Huellas de Edificios" de Eduardo Sacriste, con plantas desde la antigüedad hasta el siglo XX -todas a la misma escala- sirvió para decidirnos a publicar un conjunto de plantas, a escala 1:250, de arquitectura chilena. Las plantas se han dividido en dos grupos. El primero corresponde a una [...] serie de casas -viviendas unifamiliares, un colectivo de vivienda social y un loft- construidas entre los años 1946 y 2002. El segundo conjunto, cuyas plantas sobrepasan casi siempre los límites de la página, presenta cuatro edificios incluyendo el ex-hotel Carrera, cuya actual transformación en Cancillería es un enigma para el sentido común. El reemplazo del proyecto ganador del concurso de 2001, una propuesta de igual costo, ha a presurado la decadencia de los concursos públicos de Chile. Agradecemos a nuestro colaboradores, quienes pusieron a nuestra disposición los dibujos de sus proyectos, y especialmente a Fernando Pérez Oyarzun y a sus alumnos del Seminario "Teoría y práctica del espacio doméstico" de la Escuela de Arquitectura de la U.C., por el material entregado que constituye la base de una parte importante de esta publicación. Abstract in english Eduardo Sacriste's book "Building Footprints", showing plan views from antiquity to the 20th century all at the same scale, inspired us to publish a set of ground plans at 1:250 scale of Chilean architecture. The plans are divided into two groups. The first group is a series of houses -single-family [...] homes, a social housing collective and a loft- built between 1946 and 2002. The second group is a set of building floor plans that extend beyond the limits of the page in almost every case. It includes the former Hotel Carrera whose renovation to house the Foreign Ministry still defies common sense. Substituted for the proposal of equal cost that won the 2001 tender, it has contributed to bringing the Chilean public tender process into disrepute. Our thanks go to all our contributors who allowed us to use their drawings. Especially to Fernando Pérez Oyarzun and his students in the 2003 "Theory and Practice of Domestic Space" seminar at the U.C.'s School of Architecture for the survey material they supplied to us, which forms the basis of a significant part of this publication.

Josué, Smith del Solar; José, Smith Miller.

2004-12-01

11

Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels  

OpenAIRE

This research is to evaluate the operational performance of International Tourist Hotels in Taiwan. In the face of a highly competitive environment, a hotel’s operational performance plays a crucial role in determining the hotel’s profitability and competitiveness. Performance measures can provide hotel managers with benchmarking information and insights into how the hotel can improve performance with its current resources, or through changing resource ...

Chieh-Heng Ko; Yao-Hsu Tsai; Shu-Li Chen

2013-01-01

12

El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza  

OpenAIRE

Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea rec...

Diana Carolina Rojas

2008-01-01

13

Sammy Marks Business Hotel  

OpenAIRE

The design of a five star hotel entails a miniature world within the walls of a building. Attendant human and psychological factors in such a community must be carefully worked out and used to the advantage of the public, staff and hotelier alike. The different components of the hotel must be layered in such a manner that it is suitable contextually and functionally. The proposed hotel forms part of a very rich historically urban context. The focus of the design will be,...

Hutten, Etienne Regardt

2006-01-01

14

Grand Hotel prijutil hudozhnikov  

Index Scriptorium Estoniae

Raadioajakirjanik Lea Veelmaa lindistas "Kunstikanali" 2004. a. esimese saate Grand Hotel Viljandis. Saatekülaliseks oli maalikunstnik Andres Tolts. Toltsi kaheksa akrüülmaali on eksponeeritud hotelli fuajees ja restoranis

2004-01-01

15

The Infinite Hotel  

Science.gov (United States)

This article provides a historical context for the debate between Georg Cantor and Leopold Kronecker regarding the cardinality of different infinities and incorporates the short story "Welcome to the Hotel Infinity," which uses the analogy of a hotel with an infinite number of rooms to help explain this concept. Wanko makes use of this history and…

Wanko, Jeffrey J.

2009-01-01

16

Hotels & Travel Information  

Science.gov (United States)

A block of rooms has been secured at the Bethesda Marriott , 5151 Pooks Hill Road, Bethesda, Maryland, 20814 at the rate of $209.00 per night, plus tax. This includes your room, parking at the hotel, internet, and a breakfast coupon. Please call Marriott reservations to make your hotel arrangements at 1-(800) 228-9290, or (301) 897-9400.

17

Hotel and Travel Information  

Science.gov (United States)

Hotel and Travel Information The CCOP, MB-CCOP, and Research Base Principal Investigator and Administrator Meeting will be held at the Doubletree by Hilton Hotel Bethesda-Washington DC, in Bethesda, Maryland. A block of rooms has been reserved for

18

Perehdytyskansio Sokos Hotel Puijonsarveen  

OpenAIRE

Opinnäytetyö koskee Sokos Hotel Puijonsarven perehdyttämistä. Tutkimuksen tarkoituksena oli tehdä Sokos Hotel Puijonsarven vastaanottoon, aulabaari Bistroon sekä hotellin yhteydessä sijaitsevaan ravintola Fransmanniin yhteinen perehdytyskansio. Perehdytyskansio sisältää osastoille pelisäännöt, tehtävä- ja palvelukortit sekä yleistä tietoa yrityksestä. Johtaminen on hyvin tärkeää yrityksessä. Sen tarkoitus on sopeuttaa, tehostaa ja muuttaa toimintaa jatkuvasti...

Palm, Hanna

2006-01-01

19

Metropol: A computer code for the simulation of transport of contaminants with groundwater  

International Nuclear Information System (INIS)

In this report a description is given of the computer code Metropol. This code simulates the three-dimensional flow of groundwater with varying density and the simultaneous transport of contaminants in low concentration and is based on the finite element method. The basic equations for groundwater flow and transport are described as well as the mathematical techniques used to solve these equations. Pre-processing facilities for mesh generation and post-processing facilities such as particle tracking are also discussed. This work was part of the Community Mirage project Second phase, research area Calculation tools

20

Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available This research is to evaluate the operational performance of International Tourist Hotels in Taiwan. In the face of a highly competitive environment, a hotel’s operational performance plays a crucial role in determining the hotel’s profitability and competitiveness. Performance measures can provide hotel managers with benchmarking information and insights into how the hotel can improve performance with its current resources, or through changing resource allocation. Therefore, it is very important for managers to evaluate their hotels’ operational performance. Different approaches and techniques have previously been employed to conduct such evaluations, however, the often-used mechanisms for measuring and analyzing performance of hotels do not capture the relevant performance issues necessary for the hotel sector. Data Envelopment Analysis (DEA provides a framework that integrates several relatively disparate inputs and outputs, producing a single productivity index to help analysts identify which hotel is the most efficient. This technique has been used in this study to assess the relative productivity efficiency of Taiwanese hotels. However, this DEA index only indicated the relative efficiency of all sample hotels and did not consider the role of hotel size. This shortcoming was rectified through the construction of an adjustment to reflect the effect of hotel size on DEA efficiency. Implications for hotel management arising from this adjustment are discussed.

Chieh-Heng Ko

2013-01-01

21

Calculation of groundwater flow and particle tracking for the Gorleben site with Metropol  

International Nuclear Information System (INIS)

In the framework of the European Community Management and storage of radioactive waste programme and its Pagis project (Performance assessment of geological isolation systems), a study of the groundwater flow system in the permeable strata overlaying the Gorleben salt-dome in the Federal Republic of Germany has been carried out. The main purpose of this study was to compare the results obtained previously with the finite difference Swift computer code and the results obtained with the finite element Metropol computer code, developed at RIVM. Such a direct comparison was hampered by the fact that no standard is available for the results obtained. As a follow-up, Metropol was used for simulations that included the variations in the liquid density due to variations in the salt concentration. Some conclusions could be drawn: the travelling times of a particle through a single high permeable block increases by approximately two orders of magnitude compared to the constant density calculations due to the effect of high concentration gradients. However, the complexity of the problem considered has not yet made it possible to formulate conclusions for the complete model in a general way

22

Joutsenmerkki Sokos Hotel Tapiola Gardeniin  

OpenAIRE

Ecolabelling Sokos Hotel Tapiola Garden with the Swan logo The subject of the thesis is to clarify the application project for the Swan ecolabel for the hotel. The client of the thesis is Sokos Hotel Tapiola Garden. The Swan ecolabel project started in March 2009. The goal in the thesis is to study the criteria of the Swan label, and compare their fulfillments in practice in the hotel. The hotel’s current state was examined on the basis of which changes required by the Swan label criter...

Holm, Kaisa; Karppinen, Tiina

2009-01-01

23

?????? ?????????? ??? ??????????? Elounda Beach Hotel & Elounda Bay Palace  

OpenAIRE

?????? ??? ???????? ???????????? ???????? ????? ? ?????????? ??????? ?????????? (marketing plan) ??? ?? ?????????? Elounda Beach Hotel & Elounda Bay Palace, ?? ????? ?????????? ???? ??????? ??? ?????? ????????, ??? ???? ????????, ???? ????? ??? ????????????? ?????? ????? ?.?. ??? ???????????????...

?????????, ????? ?.

2012-01-01

24

Marketing process of hotel services : case: Transcorp Hilton Hotel, Nigeria  

OpenAIRE

This thesis is to develop the business prospect of Transcorp Hilton Hotel market-ing process for implementation of their marketing activities. This process will enable Hilton Hotel to be more profitable in terms of sales and marketing. The research problem is to examine the marketing activities of Transcorp Hilton Hotel, Nigeria. The Question is raised, for Transcorp Hotel as regards to their ma-keting activities. This thesis aims at observing where improvement is needed for Transcor...

Williams, Christopher

2010-01-01

25

Hotel and Motel Fire Safety  

Science.gov (United States)

... Materials Working with the Media Fire Protection Technology Hotel and motel fire safety outreach materials When on ... dark. Find the fire alarms on your floor. Hotel and motel fire safety handout Download this free ...

26

TRENDS IN CROATIAN HOTEL INDUSTRY  

OpenAIRE

Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the...

Grzinic, Jasmina

2008-01-01

27

El único hotel asociado con summit hotels & resorts en Colombia - Hotel Bogotá Plaza  

Directory of Open Access Journals (Sweden)

Full Text Available Es importante conocer acerca de la historia del Hotel Bogotá Plaza. Este es el primer hotel del norte de Bogotá. La misión del hotel es permanecer en el corazón de los huéspedes y visitantes, al satisfacer sus deseos con amor, calidez, amabilidad, seguridad y servicio de excelente calidad. Desde 1996 el Bogotá Plaza Hotel ha pertenecido a Summit Hotels & Resorts. Esta es una firma que proporciona al hotel un sistema de reservas por Internet, esta alianza ha generado que el hotel sea reconocido en muchos países del mundo. Summit además se ha establecido como una organización líder en ventas, mercadeo y reservas hoteleras del mundo. Es importante asociarse con compañías destacadas así como lo hizo el Hotel Bogotá Plaza.

Diana Carolina Rojas

2008-11-01

28

Hotel Online Marketing: The Bugibba Hotel, Radisson Blu Resort Malta, St. Julian's, Preluna Hotel & SPA  

OpenAIRE

The thesis covers the study of online marketing theory, a very popular trend of marketing nowadays, especially Search Engine Optimization (SEO) and Google Adwords Campaign in the analyses of the online marketing practices of three hotels from different areas and standards in Malta, namely The Bugibba Hotel, Preluna Hotel & SPA and Radisson Blu Resort Malta, St. Julian’s. From the analyses, the thesis aims at suggesting Preluna Hotel & SPA optimal online marketing practices and answering...

Dinh Quynh, Mai

2013-01-01

29

Hotel, Logistics and Travel  

Science.gov (United States)

Please make your hotel reservation no later than Wednesday, October 7, 2009, to ensure that you obtain the Federal Government rate. A block of rooms has been reserved under the name SCORE. You are responsible for making your own room reservations. There will be no rooms available at the Government per diem after the cutoff date.

30

TRENDS IN CROATIAN HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and hotel business is becoming one of the leading industries of theworld. Therefore, an increased attention needs to be paid to the study oftrends in tourism because they determine the trends in hotel industry. Thepurpose of the paper is to point out the importance of hotel industry as one ofthe most important elements of development in tourist economies. The paperaims at introducing the newest trends in modern hotel industry and offering areview of the recent trends of demand and the directions of hotel industrydevelopment. The importance of hotel industry on both micro and macro, i.e.global level is increasing. Besides a series of theoretical representations andconclusions, this paper brings some concrete data and examples frompractice in hotel management.

Jasmina GRZINIC

2008-01-01

31

Geography of branded hotels in Poland  

OpenAIRE

The aim of the paper was to depict branded hotels in Poland. Number of branded hotels in Poland is relatively low, but nevertheless the quantity of rooms offered by branded hotels is significant. Author showed characteristic of branded hotels location in Poland. The concentration of branded hotels location in metropolises was proved. In particular, the thesis is significant for multinational hotel chains. Furthermore, author discussed spatial volatility of prices of branded hotels services. B...

Napiera?a, Tomasz

2013-01-01

32

Employee Engagement at a Hotel : Case: Hotel Haven, Helsinki  

OpenAIRE

The purpose of the research study was to find out reasons and level of work engagement among front office staff at Hotel Haven. The study was designed to help develop an understanding of the staff's organizational commitment and its effect on the company's financial performance and to give suggestions for the employer for further actions to maintain the engagement level high. The study was also to find out if results of Hotel Haven differ from other hotels and restaurants studied in the same ...

Po?lla?nen, Emmi

2013-01-01

33

Empowerment: Hotel employees’ perspective  

OpenAIRE

An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for any significant relationship with empowerment, along with whether the employee’s socio-demographic characteristics affected their perceptions of empowerment. The...

Kartinah Ayupp; Then Hsiao Chung

2010-01-01

34

Hotel reservation system  

OpenAIRE

In this work the Hotel Reservation system is created and developed. The development starts with setting functional and non-functional requirements for the system and identifying the end users: Administrator, Secretary, Manager, Internet user. The system is realized with suitable technologies from Microsoft .NET namely ASP.NET, ADO.NET, Visual C#.NET and is available both through stationary (personal computer) and mobile (cell phone) devices. The system is tested and documented in detail for a...

Pauz?as, Paulius

2005-01-01

35

Competitor survey for Hotel Hekla  

OpenAIRE

This thesis was commissioned by Icelandic Hotel Hekla. It is a competitor survey of accommodation establishments located inside 45 kilometre radius around the hotel. The aim was to define which establishments are direct competitors and to present their characteristics. The results were compared to the characteristics of Hotel Hekla to find out whether it has a competitive advantage or not. The theoretical framework included concepts such as competitive advantage, competi-tor types, compet...

Tuominen, Nora; Rutila, Henni

2014-01-01

36

A simulation age-specific tuberculosis model for the Cape Town metropole  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english Tuberculosis (TB) continues to present an insurmountable health burden in the Western Cape Province of South Africa. TB dynamics in adults is different from that in children, with the former determining the latter. Because the dynamics of TB are largely dependent on age, planning for interventions r [...] equires reasonable and realistic projections of the incidence across ages. It is thus important to model the dynamics of TB using mathematical models as predictive tools. We considered a TB compartmental model that is age dependent and whose parameters are set as functions of age. The model was fitted to the TB incidence data from the Cape Town metropole. The effective contact rate, a function of both age and time, was changed to fit the model to the notification rates of active TB disease cases. Our simulations illustrate that age structure plays an important role in the dynamics of TB. Projections on the future of the epidemic were made for each age group. The projected results show that TB incidence is likely to increase in the lower age groups of the population. It is clearly evident that even very simple models when applied to limited data can actually give valuable insights. Our results show that the age groups who have the highest incidence rates of active TB disease have the highest contribution in the transmission of TB. Furthermore, interventions should be targeted in the age group 25-34 years.

Farai, Nyabadza; Dieter, Winkler.

37

Du Lac de Geneve au Lac Baikal: deux metropoles en construction  

Directory of Open Access Journals (Sweden)

Full Text Available En apparence, Geneve et Irkutsk n'ont rien en commun. A part une amitie reciproque et la proximite d'un lac, il est difficile de trouver des points communs entre la Suisse francophone, dont Geneve est la ville le plus importante, et la Siberie centrale, dont Irkutsk, est la capitale. Et pourtant les deux regions, malgre les differences de taille, de densite de la population, de climat, d'economie et de traditions culturelles, sont confrontees au meme probleme: elles sont trop petites et trop limitees pour assurer, avec leurs seuls moyens, leur avenir et elles doivent imperativement s'unir a des villes voisines pour renforcer leur statut de metropole regionale et s'imposer face aux regions et aux pays concurrents.C'est ainsi qu'Irkutsk projette de s'unir aux villes voisines d'Angarsk et de Chelekhov pour constituer une megapole au c?ur de la Siberie, tandis qu'a Geneve le debat fait rage pour trouver des solutions a l'exiguite geographique et a l'insuffisance des moyens face aux grandes regions metropolitaines de France, d'Italie et d'Allemagne.Ce debat est propre a toute la Suisse. Malgre sa petitesse, la Suisse est divisee en 26 cantons. Ces unites administratives sont jugees trop couteuses, trop petites, trop lourdes et trop compliquees pour assurer l'avenir economique et meme politique du pays. De nombreux groupes de reflexion proposent donc de reduire ce nombre a 3, 5 ou 10 grandes provinces selon les cas. En Suisse, romande, il y a dix ans, des mouvements politiques ont meme lance l'idee de fusionner les cantons de Vaud (dont Lausanne est la capitale et de Geneve. Mais l'echec a ete fracassant : le peuple des deux cantons a refuse cette option a 80% des voix. On cherche donc d'autres solutions.Les discussions s'orientent desormais autour de la constitution d'une grande metropole lemanique qui regrouperait les deux grandes villes de Geneve et Lausanne et les villes plus petites de Montreux, Vevey, Nyon ainsi que la ville francaise d'Annemasse dans un ensemble qui atteindrait environ un million d'habitants au total. Le lac Leman (Lac de Geneve faisant office de point commun entre ces villes, la region prendrait le nom de metropole lemanique ou de Bassin lemanique. Ce qui a pour avantage de ne pas mettre Geneve trop en evidence et de ne pas vexer les autres villes dont les noms seraient menaces de disparaitre au profit de Geneve.Pour reussir, ce rapprochement doit respecter quelques principes fondamentaux :1 developper les infrastructures communes et les moyens de communication entre les villes partenaires : la gestion de l''aeroport international de Geneve a ainsi ete ouvert a la France et aux representants de Lausanne. On projette de construire une troisieme voie pour l'autoroute et la ligne de chemin de fer qui relie Geneve a Lausanne. Sur le plan politique, les deputes des deux provin2ces militent dans la meme direction.2 respecter les identites traditionnelles et developper une identite commune autour d'un projet rassembleur. Le projet de fusion a echoue parce qu'il niait l'histoire et les traditions propres a chaque ville. Sans territoire et de tradition protestante calviniste, Geneve est universitaire, internationale, tres urbaine. Lausanne est lutherienne et plus enracinee dans une region agricole et viticole. La culture et l'economie, et surtout la fiscalite ne sont pas les memes. Cela reconnu, il convient malgre tout de developper des projets communs, qui rassemblent les habitants des deux regions et puissent peu a peu forger l'idee d'un destin commun. Pour Geneve et Lausanne, ce pourrait etre la vocation internationale, Geneve etant connue pour ses organisations internationales liees et le siege europeen de l'ONU tandis que Lausanne est devenue la capitale internationale du sport avec le CIO (Comite international olympique et federations sportives. Un deuxieme axe est de profiler l'ensemble de la metropole comme une region du savoir, avec ses universites, ses sieges d'entreprises multinationales et centres de recherche et de haute technologie.3 promouvoir la region comme un ensemble coher

Guy Mettan

2006-08-01

38

Hotel made out of trash draws a crowd in Madrid  

Science.gov (United States)

BBC News-Hotel made entirely from rubbish opens in Madridhttp://www.bbc.co.uk/news/world-europe-12245311Madrid's Beach Garbage Hotel Constructed to Protest World's Dirty Oceanshttp://www.huffingtonpost.com/2011/01/20/madrids-beach-garbage-hot_n_811442.html#s226725'Garbage Warrior' Turns Trash Into Green-Built Houseshttp://life.gaiam.com/article/garbage-warrior-turns-trash-green-built-housesInternational Tourism Trade Fairhttp://www.ifema.es/ferias/fitur/default_i.htmlOcean Conservancy: International Coastal Cleanuphttp://www.oceanconservancy.org/our-work/marine-debris/international-coastal-cleanup-11.htmlSome travel books will refer to hotel as "run-down" or "rough around the edges", but would any guide be so bold as to say a particular hostelry is "rubbish"? Those might be fighting words for some, except perhaps for the Beach Garbage Hotel in Madrid. The aptly named hotel is constructed out of garbage picked up from beaches all across Europe, and it drew quite a crowd curious to learn more about this unusual structure. The idea for the Beach Garbage Hotel was created by German artist Ha Schult, who wished to draw attention to the tremendous problems created by the widespread ocean dumping of refuse and other materials. The hotel was temporarily placed in the city center of Madrid to coincide with the International Tourism Trade Fair held this past week. Schult found all of the materials for this five-room hotel on beaches, flea markets, and landfills. The hotel has since been removed from the site, but Schult has plans to construct other eye-catching properties in similar high-profile locales.The first link will take visitors to a piece from the Irish Times about this unusual hotel. The second link leads to a nice video from the BBC which takes the curious around the house, and also includes a few words from Ha Schult. Moving on, the third link leads to some nice photos of the property, courtesy of the Huffington Post. The fourth link leads to a story from the Gaiam website about Michael Reynolds, the "garbage warrior" who uses discarded items to construct houses. The fifth link leads to the homepage of the International Tourism Trade Fair. Finally, the last link will take users to the Ocean Conservancy's International Coastal Cleanup page, complete with information their initiative to clean up marine debris.

Grinnell, Max

39

Barons Hotels - uus hotellikett, uued hotellid  

Index Scriptorium Estoniae

Eelmisel aastal moodustatud hotellikett Barons Hotels OÜ opereerib Tallinnas kolme hotelli, need on eksklusiivne butiikhotell Barons, moodne äri-, konverentsi- ja puhkereisijate hotell Euroopa ja mugav kahetärnihotell Braavo!

2007-01-01

40

Et dansk hotell  

DEFF Research Database (Denmark)

Rapporten præsenterer resultatet af en undersøgelse af, hvorledes et hotel i Nordjylland fungerer som arbejdsplads for indvandrere af overvejende ikke-vestlig oprindelse. Der fokuseres på i hvilket omfang og gennem hvilke mekanismer arbejdsmiljjøet i bred forstand, herunder forhold i ledelsen, arbejdsorganisationen og det kollegiale fællesskab virker fremmende eller hæmmende for indvandrernes inklusion og trivsel. Rapporten indledes med en beskrivelse af konteksten, dvs. virksomheden og dens organisation og arbejdsforhold med fokus på ansættelsen af indvandrere og deres udviklingsmuligheder. Herefter følger en sammenfatning af den indsamlede information fra interviews med fokus på oplevelsen og håndteringen af kulturforskelle samt positive og negative faktorer for indvandrernes trivsel og inklusion på arbejdspladsen. Til sidst følger en mere analytisk karakteristik af Hotellet som arbejdsplads for indvandrere.

Baca, Susan; Busck, Ole Gunni

2011-01-01

41

The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki  

OpenAIRE

Object of this research is physical environment of the boutique hotel named Haven. As there is lack of the researches concerning physical environment role in the boutique hotels, this paper could be useful both for the studied hotel as well as for the other boutique hotels managers and owners. Moreover, it could be useful for the potential customers of Hotel Haven. Main topic of this research is the importance and relevance of the physical environment in Hotel Haven, mostly its impact o...

Jysma?, Ekaterina

2012-01-01

42

SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel.

MADAR ANCA

2013-12-01

43

PENGHITUNGAN HARGA POKOK KAMAR HOTEL TRISULA MAKASSAR  

OpenAIRE

Penelitian ini bertujuan untuk mengetahui berapa harga pokok dari jasa pelayanan kamar hotel yang selanjutnya digunakan sebagai dasar dalam penentuan tarif. Hal ini menjadi sangat penting mengingat pihak hotel dituntut untuk mengunakan tarif yang benar-benar sesuai dengan konsumsi sumber daya yang mereka gunakan dalam memberikan pelayanan sewa kamar. Sehingga tarif yang diterapkan adil bagi pihak manajemen hotel karena dapat ...

MUCHLAS ROWI

2012-01-01

44

27 CFR 31.82 - Hotels.  

Science.gov (United States)

... 1 2010-04-01 2010-04-01 false Hotels. 31.82 Section 31.82 Alcohol, Tobacco...Or More Areas on the Same Premises § 31.82 Hotels. The proprietor of a hotel who conducts the sale of liquors throughout...

2010-04-01

45

AKTIVITAS PUBLIC RELATIONS PADA HOTEL GRAND CLARION & CONVENTION DI MAKASSAR DALAM MENUNJANG TINGKAT HUNIAN HOTEL  

OpenAIRE

Nunung Ridwan, E31107628, Aktivitas Public Relations Pada Hotel Grand Clarion & Convention di Makassar dalam Menunjang Tingkat Hunian Hotel, dibimbing oleh Mursalim dan Sudirman Karnay. Tujuan penelitian ini adalah untuk mengetahui aktivitas Public Relations Hotel Grand Clarion & Convention di Makassar dalam melakukan promosi hotel dan untuk mengetahui faktor-faktor pendukung dan penghambat dalam menjalankan aktivitas Public Relations pada Hotel Grand Clarion & Convention dalam melakukan p...

Ridwan, Nunung

2012-01-01

46

Room-Maid in Hotel  

Science.gov (United States)

This syllabus is intended for the use of training personnel in drawing up training programs for room-maids in hotels. Its main objective is to produce fully trained maids, thereby maintaining and raising standards. The syllabus is divided into three sections: Introducing to Housekeeping, Basic Tasks Performed by the Majority of Housekeeping…

Hotel and Catering Industry Training Board, Wembley (England).

47

Hotel Sheraton, de París – Francia  

Directory of Open Access Journals (Sweden)

Full Text Available This hotel constitutes a part of the impressive complex that further contains: one office building, one apartment building, teaching premises, library, discotec, a shopping centre, auditorium, ice skating rink, and one of the biggest parking places in Europe. The 120 m high hotel consists of a 30 storeyed tower, one lower structure with 2 and 3 floors and 7 basement floors. The 25 upper storeys of the tower are occupied by the hotel rooms, the single ones as well as the apartment units. There are 9 lifts at the disposal of the hotel guests and 4 for the staff; further there are 5 emergency stairs in the centre of the building. For the comfort of the guests the lower building and the first five floors of the tower are provided with: shopping centre, bar, cafeteria, grill room, a luxurious restaurant, a great number of lecturing halls with capacities ranging between 30 and 1,500 seats. The first 6 basement levels are occupied by a parking place with room for 2.300 cars; the seventh holds all the equipment and installation for power supply and heating and cooling systems.Este hotel forma parte de un enorme complejo en el que, además, se encuentran: un edificio de oficinas, otro de apartamentos, un grupo escolar, una librería-discoteca, un centro comercial, una sala de conferencias, una pista de patinaje, y uno de los mayores aparcamientos de Europa. El hotel, de 120 m de alto, está constituido por una torre de 30 plantas, un cuerpo bajo de 2 y 3 alturas y 7 niveles de sótano. Las habitaciones de los clientes, desde las individuales hasta las agrupadas formando pequeños apartamentos, están distribuidas en las 25 plantas superiores de la torre. El acceso a ellas se efectúa mediante 9 ascensores para los clientes, y 4 para el personal de servicio, aparte de las 5 escaleras de socorro emplazadas en el centro y en las zonas extremas de cada planta. El hotel dispone, para uso de los clientes, en el cuerpo bajo y en las 5 primeras plantas de la torre, de una variada serie de instalaciones y servicios, tales como: galería comercial, bar, cafetería, parrilla, restaurante de lujo, y numerosas salas de conferencias, cuya capacidad varía desde 30 a 1.500 personas. Los 6 primeros niveles del sótano los ocupa un aparcamiento para 2.300 coches, mientras que el séptimo alberga todos los equipos y sistemas que distribuyen la energía, proporcionan la climatización y aseguran el buen funcionamiento del edificio.

Dufau, Pierre

1975-12-01

48

ELECTRONIC MARKETING PRACTICES AT HOTELS IN TURKEY AND A SURVEY WITH FOUR AND FIVE STAR HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available Marketing activities to provide competition advantage, particularly electronic marketing have been a very important need for hotel operations. Through electronic marketing tools, hotel operations can have access to more mass of people faster with less cost. Electronic marketing of hotels in Turkey were not analyzed enought and in this survey, it was questioned how much hotel establishments in Turkey benefited from electronic marketing practices and how much they could keep up with the changes in electronic marketing. With this purposes, it was intended to determine the level of electronic marketing practices and electronic marketing elements via their own website, according to the types and classes of hotel establishments. The method of content analysis was used. According to data of collected from hotels’ web sites in Marmara Region, %96.8 of hotels are covered by search engines and five star hotels & chain hotels were found more dynamic and were allowing the practices for electronic marketing.

Dilek Kekeç Morkoç

2012-11-01

49

Usaha Pengelolaan Dapur Dalam Meningkatkan Kualitas Makanan Pada Hotel  

OpenAIRE

Dalam memenuhi kebutuhan tamu hotel, maka pelayanan di bagian pengolahan makanan sangat membutuhkan pelayanan yang serius agar dapat mencerminkan citra dari pada sebuah hotel karena hotel merupakan bangunan yang menyiapkan pelayan untuk tamu, seperti kamar, makanan dan minuman , bar restauran serta laundry dari sekian banyak aktivitas hotel bagian pengolahan makanan (food Production) juga sangat menentukan dalam peningkatan pendapatan sebuah hotel, ole Mukhtar

Mukhtar

2004-01-01

50

Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality  

Directory of Open Access Journals (Sweden)

Full Text Available This paper shows that in small hotels, hotel owners interpret "hospitality? more broadly than mere commercial concerns. Hoteliers engage with three interdependent hospitality domains, commercial, social and private (Lashley, 2000, an approach that enables them to perceive guest interactions as informal; characterised by hoteliers wanting to "know? and "relate to? their guests. The findings here, drawn from a study of small hotels in the UK, show how owners manage this form of the "host-guest relationship? (Tucker, 2003 by employing a range of emotion management strategies. These mirror Bolton?s 4Ps framework (2009 of pecuniary, professional, presentational and philanthropic emotion management roles. Adopting this fluid approach, rather than relying on emotional labour (Hochschild, 1983, enables the hoteliers to respond flexibly to meet the needs of their different types of guest. The findings in this paper validate Bolton's argument (2005 for using agential flexible emotion management that captures but goes beyond emotional labour.

Anne Benmore

2014-12-01

51

Un hotel para contener el sur  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish Impulsada por la expansión ferroviaria, la incorporación de las provincias lejanas de Chile al imaginario nacional estuvo fuertemente determinada por el motor del turismo y la construcción de infraestructura hotelera estatal, como el Hotel Pucón. [...] Abstract in english Driven by railroad expansion, Chilean collective imagination slowly incorporated the distant provinces. The process was strongly determined by tourism and the construction of hotel infrastructure such as the Hotel Pucón. [...

Rodrigo, Booth; Cynthia, Lavín.

2013-04-01

52

Exploring the tensions of sustaining economic empowerment of persons with disabilities through open labour market employment in the Cape Metropole  

Scientific Electronic Library Online (English)

Full Text Available SciELO South Africa | Language: English Abstract in english This paper examines the experiences of persons with disabilities (PWDs) who enter and exit employment at a company in the Cape Metropole of the Western Cape Province in South Africa. The aim of the study was to explore the factors which cause PWDs to remain in or leave employment in the open labour [...] market. The literature review will consider the concepts of disability, poverty and economic empowerment. A collective case study was used and in-depth interviews with five disabled employees were analysed to generate categories and sub-categories from the data. Two themes are discussed, namely "I can say I got a home, it's a home to me" and "Disability in the workplace: a double-edged sword". The themes represent findings that revealed that money earned through employment motivated the participants and improved their independence, self-sufficiency and their contribution to society. Simultaneously though, it was found that earning an income caused increased stress for the participants, due to the effects that it had on their eligibility for a disability grant. The paper concludes by giving recommendations concerning economic empowerment of PWDs in the context of the social security grant.

Madri, Engelbrecht; Theresa, Lorenzo.

2010-03-01

53

Study on the Issue of Staff Training in Business Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

Qiumei Fan

2009-07-01

54

Study on the Issue of Staff Training in Business Hotel  

OpenAIRE

According to the analysis of characteristics of hotel business and business traveler, a business hotel will have new requirements to employees. So this essay puts forward new ways of staff training in business hotels.

Qiumei Fan

2009-01-01

55

Application of Marketing in Hotel Companies ?????????? ?????????? ? ??????????? ????????????  

Directory of Open Access Journals (Sweden)

Full Text Available The article considers results of marketing research on application of marketing in hotel companies of the Crimea. Results of questionnairing showed insufficient qualification of marketing experts and availability of demand in them. Marketing research conducted by hotels are disconnected and episodic and are reduced to comparison of prices of competitors, study of questionnaires answered by hotel clients, history of hotel guests and are not of system character. It shows dependence of demand in specialists of this profile on types of companies, their size and age. It identifies approximate demand for marketing specialists.? ?????? ??????????????? ?????????? ?????????????? ???????????? ? ?????????? ?????????? ? ??????????? ???????????? ?????. ?????????? ????????????? ???????? ????????????? ??????????????????? ???????????? ? ??????? ??????????? ? ???. ?????????? ??????????? ????????????? ???????????? ????????? ? ??????????, ?????????? ?????????????? ??? ???????????, ???????? ????? ???????? ?????????, ?????? ??????? ?????? ????? ? ?? ????? ?????????? ?????????. ???????? ??????????? ??????????? ? ???????????? ??????? ??????? ?? ????? ???????????, ?? ???????? ? ????????. ?????????? ????????? ?????????? ??????????? ???????????? ?? ??????????.

Zubkova Marina S.

2013-02-01

56

Peranan Housekeeping Untuk Meningkatkan Pendapatan Di Semarak Internsional Hotel Medan  

OpenAIRE

Hotel merupakan salah satu unsur terpenting dalam mata rantai kepariwisataan, maka dari itu dibutuhkan manajemen hotel yang dapat mengupayakan berbagai untuk meraih minat tamu dan membuat tamu lebih lama tinggal di hotel, karena sudah diketahui bahwa tamu merupakan sumber pendapatan terbesar yang dimiliki hotel, maka dari itu kebutuhan tamu yang akan menginap harus ditangani dengan baik untuk meningkatkan pendapat hotel tersebut. Tamu yang datang ke hotel memerlukan tempat isti...

Sari, Fitri Fatimah

2011-01-01

57

Strategic Management Practices within the Romanian Hotel Industry  

OpenAIRE

The fierce competition among hotels had forced managers to reconsider the way in which they are doing business. The strategic planning is seen as one approach that could help hotel managers to bust their hotel performance and to obtain a competitive advantage against the other hotels. This paper addresses the issue of strategic management in the hotel industry through a survey designed to identify the strategic practices that hotels from the North-Western part of Romania are using. The resear...

Ovidiu-Niculae Bordean; Anca Borza

2014-01-01

58

Application to the Meeting Place research hotel - UK Energy ...  

SCPinfonet

Recognising the importance of social and psychological factors, for the \\household. ... Recognising from the outset the importance of human factors in \\improving ... there any other communities, networks or individuals that you plan to \\involve?

59

INFORMATIZATION MODEL FOR HOTEL HOUSEKEEPING  

OpenAIRE

Master thesis deals with support for hotel maids department with a suggested model in computerized technology. The work process in nowadays use was not updated for a while, because of this all the data for process support are still written, calculated and sorted by hand on the paper. Data collected in this way are difficult to work with, the review and search is quite time consuming. The market is becoming more and more unpredictable and requires quick reactions, as well as tendency for the i...

Kokalj, Luka

2013-01-01

60

Housekeeping ESL. Workplace Literacy Curriculum for Hotels.  

Science.gov (United States)

This curriculum for hotel employees is based on the analyses of worksite tasks and interactions. Hotel housekeepers were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to effectively and efficiently perform job duties. Twelve curriculum units were developed,…

Van Duzer, Carol; And Others

61

Turvallisuus- ja perehdytysopas Kajaanin Sokos Hotel Valjukselle  

OpenAIRE

Opinnäytetyön toimeksiantona oli tehdä turvallisuuspainotteinen perehdytysopas Kajaanin Sokos Hotel Valjukselle. Opinnäytetyön tuotoksena valmistui Turvallisuus- ja perehdytysopas. Opas sisältää yleisiä vastaanottovirkailijan työhön liittyviä asioita sekä runsaasti hotellin toimintaa koskevia turvallisuus-ohjeistuksia. Opinnäytetyön toimeksiantajana on Osuuskauppa Maakunnan omistama Sokos Hotel Valjus. Hotellin aiempi perehdytysopas oli päässyt vanhentumaan ja vuoden 2011...

Karstu, Hannu

2012-01-01

62

Royal Massarah Hotel Arabia Saudita  

Directory of Open Access Journals (Sweden)

Full Text Available Arabia This building was built in the record time of eight months by OTH International, in conjunction with Rashid Engineering. It is 15 km. from Taif, on the road to the Airport. The Hotel has a five-point star plan view, with three height levels. It has 120 rooms, 30 suites and 5 imperial suits of 216 m2 each. Both the installations and the management block are separate from the main body. The structure is metal —on a 6 x 6 m. network— and the concrete cladding, with curtain-wail enclosures and vertical aluminium sun protectors. It has all the conveniences fitting in this type of building, with luxurious decoration and furniture inspired in keeping with the country.

Este edificio ha sido construido en el tiempo récord de ocho meses por OTH International, en asociación con Rashid Engineering. Esta situado a 15 km de Taifa, en la carretera del aeropuerto. El Hotel tiene planta en estrella de 5 brazos, con tres niveles de altura. Comprende 120 habitaciones, 30 suites y 5 suites Imperiales de 216 m2 cada una.

Axe, -

1979-09-01

63

Perceptions of Service Quality in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the importance of service quality and service quality measurement has beenrecognized, there has been limited research that has addressed the structure and antecedents of the concept forthe hotel industry. The clarification of the dimensions is important for managers in the hotel industry as itidentifies the bundles of service attributes consumers find important. The results of the study demonstrate thatSERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consistsof five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotelcustomers are expecting more improved services from the hotels in all service quality dimensions. However,hotel customers have the lowest perception scores on empathy and tangibles. In the light of the results, possiblemanagerial implications are discussed and future research subjects are recommended.

Suleiman A. Al Khattab

2011-06-01

64

Hotel Stouffer's Atlanta Inn. - Georgia (EE. UU.  

Directory of Open Access Journals (Sweden)

Full Text Available On a large 4-storey base structure rises a long, rather narrow 27-story tower. The 37,000 m2 of the hotel are distributed in the following manner: 525 hotel rooms, special suites, convention hall, meeting rooms; three restaurants with different interior decorations; ball room; cafeterias, shops; swimming-pools; additional installations that correspond to this hotel category. A chapter of great importance in the construction of the hotel was the interior planning and design. Different colour schemes, special furniture and a most varied selection of decorative and functional elements have been used. The materials and design of the exterior have been chosen with utmost care, whereby a contrast, though not a clash, with the adjacent buildings has been achieved. The hotel is completed with a 1,000-car parking deck, situated across the street and connected with the hotel by means of an over Street bridge.Está constituido por una amplia base de cuatro plantas, sobre la que se eleva una alta y esbelta torre de 27 plantas. En sus 37.000 m2 de superficie total se distribuyen: 525 habitaciones para clientes, incluyendo suites de categorías distintas; gran salón de congresos y salas de juntas y reuniones; tres restaurantes con distintas ambientaciones; sala de baile; cafeterías, tiendas; piscinas; y toda una serie de servicios propios de un hotel de esta categoría. Un capítulo de gran importancia en la construcción del hotel fue la ambientación interior, conseguida con diferentes esquemas de color, mobiliario especial y los más variados elementos decorativos y funcionales. El exterior también fue muy cuidado, empleándose materiales y diseños que contrastan, sin desentonar, con los edificios vecinos. El hotel se completa con un aparcamiento cubierto, de 1.000 plazas, situado al otro lado de la calle, y al que se une mediante un puente elevado.

Heery, -

1976-04-01

65

The Organisational Gap Model for Hotel Management  

Directory of Open Access Journals (Sweden)

Full Text Available This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap. The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered on the sample of 500 questionnaires from the Slovenian hotel industry and analysed with exploratory factor analysis and structural equation modelling. The results can be useful guidelines for hotel management on how to improve the service delivery process.

Maja Uran

2010-12-01

66

Analisa Potensi Pajak Hotel Kabupaten Deli Serdang  

OpenAIRE

The purpose of this paper is to analyze the potential of the hotel tax revenue Deli Serdang regency during the period 2006-2009 by using descriptive method with simple statistics. From the analysis simple descriptive statistics, the hospitality sector is very potential to be developed by looking at the growth rate of hotel tax revenue realization that experienced positive growth from year to year with growth of 20.7 percent per year. But there is still much potential untapped hotel tax, it...

Tobing, Rio Mangara Tua Lumban

2011-01-01

67

Human Resource Evaluation in Hotel Units  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims at presenting and analysing the performance appraisalsystems and the human potential development in hotelunits. It aims at integrating and updating many aspects of performanceappraisal while concentrating on the hotel units systemto prove the importance of human resource evaluation in hotelunits and the procedure that is to be followed by the enterprisefor further development of hotel employees. HR evaluation analysisis presented through relevant theoretical background on theevaluation method and the presentation of the practical problematicalissues in order to create an image for a whole evaluationsystem of HR in Greek hotel enterprises.

George Aspridis

2012-03-01

68

Finlandia Hotel Seurahuone Kokkola : Majoituspakettien suunnittelu ja toteutus  

OpenAIRE

The employer of this thesis was Hotel Seurahuone in Kokkola and the supervisor was hotel manager Anne Katajalaakso. Seurahuone, nowadays belonging to the Finlandia Hotels chain, was established in 1898. Seurahuone is one of the oldest hotels still operating in Finland, which offers high quality accommodation in the city centre. The hotel offers its clients modern meeting facilities as well as various restaurants in addition to a facility to order a private sauna. The aim of this thesis wa...

Haapala, Mari; Siirtola, Heini

2010-01-01

69

How do customers evaluate hotel service quality? An empirical study in Tehran hotels  

OpenAIRE

The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080). Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyz...

Seyedvahid Najafi; Saber Saati; Mohammad Kazem Bighami; Farshid Abdi

2013-01-01

70

Fungsi Pengawasan Housekeeping Department Dalam Meningkatkan Kualitas Pelayanan Pada Hotel Pardede International Hotel  

OpenAIRE

Dalam penulisan kertas karya ini penulis melakukan penelitian pada Hotel Pardede International Medan di departemen housekeeping. Hotel Pardede International Medan merupakan salah satu hotel berbintang tiga yang berada di Medan. Saat ini industri perhotelan sangat berkembang mengingat banyaknya tamu lokal maupun manca negara yang berdatangan ke Indonesia, khususnya Medan baik dengan tujuan bisnis maupun hanya sekedar berlibur. Oleh karena itu sudah tentu para tamu membutuhkan tempat mengina...

Nasution, Haddad

2011-01-01

71

Análisis de los hoteles de alta categoría de Croacia desde el enfoque hotel-huésped  

OpenAIRE

The tourism sector of Croatia has been developing strongly in the last ten years. It is of crucial importance for its future development to be capable of managing the hotel sector according to the new market conditions. The purpose of this research is to study high-quality hotels of Croatia from the hotels' and guests' points of view focusing on a new marketing strategy named Integrated Marketing Communications (IMC), advancements in Information and Communication Technology (ICT), and loyalty...

S?eric?, Maja; Gil Saura, Irene

2011-01-01

72

Management strategies of the financial-economical crisis in the hotel’s domain  

OpenAIRE

During the crises period, the advertising budgets in the hotel’s domain are considerable reducing. If, in the beggining, the hotels offer important sums to promote the brand’s image, with the aim of going public, during the crises period they focuse on tactical and advertising campaignes.Realizing the place and the role of the hotels’s industry like a part of the tourist activity, this paper wants to tap the responsible management problem of the financial-economical crises which affects...

Iordache, Carmen

2013-01-01

73

The First Moderns. Hotels overlooking the sea  

OpenAIRE

The First Moderns. Hotels overlooking the sea [Intervenção apresentada no Congresso Selling or Telling? Paradoxes in Tourism, Culture and Heritage, com Patrícia Santos Pedrosa]. ATLAS (Association for Tourism and Leisure Education), University of Brighton, Inglaterra

Cunha Matos, Madalena

2008-01-01

74

Hotel Section Management by Using Balanced Scorecard  

Directory of Open Access Journals (Sweden)

Full Text Available The paper presents some problems in using Balanced Scorecard (BSC in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

Anna Lysy

2009-04-01

75

Hotel Slowhorse, Piancavallo, Italia Stefano Pujatti, 2012  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: Spanish Abstract in spanish A partir de un zócalo pétreo, una estructura de madera laminada construye el volumen de este hotel de altura media, adaptándose a los requerimientos que impone la nieve a la gran superficie de la cubierta. [...] Abstract in english A laminated wood structure stands on a stone socle and shapes the volume of this mid-rise hotel, embracing the fallen snow and its demands on the large surface of the roof. [...

Stefano, Pujatti.

2013-08-01

76

Radon in the Hotels in Montenegro  

International Nuclear Information System (INIS)

Indoor radon concentrations in the 16 hotels in Montenegro, well known by tourists, were measured in winter period by an integral method, with etch-track detectors. Radon concentrations obtained at the 30 measuring sites are in a range (22 - 90) Bq/m3, with an arithmetic mean of 43 Bq/m3. This means that the radon levels in the all surveyed hotels in Montenegro are much bellow the most stringent reference level internationally recommended. (author)

77

Perceptions of Service Quality in Jordanian Hotels  

OpenAIRE

The importance of service quality for business performance has been recognized in the literature through thedirect effect on customer satisfaction and the indirect effect on customer loyalty. The main objective of the studywas to measure hotels' service quality performance from the customer perspective. To do so, a performance-onlymeasurement scale (SERVPERF) was administered to customers stayed in three, four and five star hotels inAqaba and Petra. Although the imp...

Al Khattab, Suleiman A.; Aldehayyat, Jehad S.

2011-01-01

78

The Advantages of Green Management for Hotel Competitiveness in Taiwan: In the Viewpoint of Senior Hotel Managers  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to investigate the advantages of green management for hotel competiveness based on the viewpoint of hotel senior managers. Case study and in-depth interview are used as our study method.  The finding of this study is that the two hotels from our case study have successfully reduced their operation cost as well as entire society cost after implementing green management. The hotels also gained intangible assets and brand effect such as reputation and brand effects with green management. Through the interviews with hotel senior managers, we learned that hotels can achieve the standard of green business through self-examining 5 keys, namely green purchase, environmental policy, management system, employee education, and consumer education respectively. It can also strengthen hotels’ key competiveness in the aspect of environmental protection and health as well as highlight hotels’ features. The findings of this study can provide useful information for other green hotels.

Ying-Chang Chen

2012-05-01

79

Hotel innovation and its effect on business performance  

DEFF Research Database (Denmark)

This paper explores the dynamics of hotel innovation and its impact on hotel performance with a representative sample of the whole hotel sector operating in the Balearic Islands, Spain. The managers of sampled hotels (N?=?331) answered questions about innovations over a 6-year period. On the basis of an earlier developed model of innovation types, we investigate the effect on performance of different types of innovation. We find that two combinations of innovation types impact hotel performance in a positive way, namely the combinations termed, Full and Service&Back-Office innovation. We therefore suggest that these combinations are used to create synergies for hotel performance.

Mattsson, Jan; Orfila-Sintes, Francina

2014-01-01

80

Potential of energy savings in the hotel sector in Jordan  

International Nuclear Information System (INIS)

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the moses. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels

81

INVESTMENT EFFICIENCY IN NEW HOTEL BUILDINGS IN CROATIA  

Directory of Open Access Journals (Sweden)

Full Text Available Abandonment of mass tourism in the late 80-ies of 20th century and attitude of humane tourism oriented to the needs and requirements of individuals, it is characterized by changes in the design and architectural design of hotel facilities. Features and functionality of hotel facilities are affected by trends in tourism demand. Tourism gets new features, which hotel companies must adapt. Individualism, humanism and hedonism are the guidelines that accompany the tourist industry in the 21st century. They determine the new considerations shaping and arranging hotel facilities, and the need for transformation of the hotel buildings designed for mass tourism in facilities for contemporary tourist who is aware of his needs, desires and aspirations. These trends should be monitored and the hotel industry in Croatia. The last decade marked by investments in reconstruction and modernization of existing hotel facilities, but investment in new hotel facilities are still minor. The reason for this is the fact that the hotel industry is low profitable activity, but also in the unfinished privatization, lack of domestic financial capital and the lack of attractiveness of the Croatia to attract foreign capital which would allow meaningful construction of new and rehabilitation of existing hotel facilities in line with trends in the tourism market. This paper critically examines the state of the hotel industry in the Republic of Croatia and its competitiveness in Europe, and it presents the results of research on the effectiveness of building a fictional hotel in Croatia, with a comparative analysis with European hotels.

Eddy Rot

2012-12-01

82

Emergency Management for Disasters in Malaysian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims to identify major emergencies that have the potential to place Malaysian hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian hotels. Face-to-face interview with managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Subang, and Putrajaya are undertaken. The result revealed that Malaysian hotels are exposed to a wide range of natural and man-made disasters. Malaysian hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry in Malaysia, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

AlBattat Ahmad Rasmi

2014-01-01

83

Disaster Preparedness of Hotel Industry Abroad: A Comparative Analysis  

Directory of Open Access Journals (Sweden)

Full Text Available This paper aims to identify major emergencies that have the potential to place hotels in emergency and disaster situations; investigate how hotels were prepared for emergencies, how they manage and overcome emergencies when occurred; and limitations and factors influencing successful emergency planning and adoption emergency management in Malaysian and Jordanian hotels. Face-to-face interview for managers from three, four and five star hotels from different backgrounds: local; regional; and International in Kuala Lumpur, Penang, Amman and Petra were undertaken. Results revealed that hotels are exposed to a wide range of natural and man-made disasters, Occurred globally affected locally. Hotels lack proactive emergency planning and a lot of constraints which impede successful emergency planning for disasters in the hotel industry, with emphasizing on the relevant authority’s role to demonstrate emergency management to hotels convincing them to adopt such practices, so they can be able to cope with emergencies effectively.

AlBattat Ahmad R.

2014-01-01

84

Operational Risk Management in Hotel Establishments: A Study on Four and Five Star Hotels in Ankara  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to determine the applications of hotel establishments in the scope of operational risk. In this context, a survey was applied to the managers of four and five star hotel establishments in Ankara/Turkey. According to the factor analysis done after the literature search and questionnaire, four risks types (staff, technological, organizational and legal risks have been found in the scope of operational risk, and their applications towards these risk types in hotel establishments have been assessed. In the process of analyzing the data, frequency and percentage distribution, arithmetic mean, standard deviation, factor analysis and t test were used. The analysis applied on the study shows that hotel establishments which are in the scope of the study are aware of the operational risk management. Moreover, the applications among the implementations of four and five star hotels in terms of risk types in hotel establishments were compared according to hotel types and in the legal risks dimension, which is an operational risk type, differences were found statistically significant.

Elbeyi Pelit

2011-04-01

85

A Framework of Halal Certification Practices for Hotel Industry  

OpenAIRE

Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel ...

Mohd Rizal Razalli; Rushami Zein Yusoff; Maizatul Wahidar Mohd Roslan

2013-01-01

86

Quality Dimension for Elderly Service in Taiwan Hotel Industry  

OpenAIRE

The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the t...

Chung-Chieh Lee; Feng-Hua Yang; Chih-Jen Chen

2013-01-01

87

International Tourists’ Environmental Attitude towards Hotels in Accra  

OpenAIRE

The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environme...

Ishmael Mensah; Rebecca Dei Mensah

2013-01-01

88

Potential of energy savings in the hotel sector in Jordan  

Energy Technology Data Exchange (ETDEWEB)

This paper presents some insights into Jordan's energy consumption in the tourist accommodation sector. The results of a recent survey on environmental performance in the tourist accommodation sector in Jordan were used to evaluate energy conservation in hotels. A survey was designed and distributed to hotels' managers and departments' supervisors in order to understand the environmental performance in the tourist accommodation sector in Jordan during the period 10-17 August 2006. Also some field visits were conducted to fully understand hotels interaction regarding the environment, in addition to help interpreting the results of the survey. The study is limited to all classified hotels in Jordan. It was found that lighting hotels' main building and outside areas, and air conditioning consume more electricity compared to other departments. The results show that few classified hotels already installed energy saving equipments, though, it was noticed that managers of one star hotels were not really willing to make such changes in their hotels, on the other hand, other classified hotels (2-5 star hotels) have shown a high willingness to make changes in their hotels to reduce the consumption of different types of energy. Hotel's classification played a significant role in explaining variations in most of the results, particularly when it comes to long-term investments to reduce energy consumption by using energy efficient appliances. Five and four star hotels were the most hotels willing to use energy efficient appliances to reduce energy consumption. The study suggested some strategies to help reduce the negative impacts of high energy consumption in hotels. These strategies include better insulation, and enhanced insulation for the hot water reticulation system. Moreover, enhancing and increasing the level of awareness among all hoteliers through a directed and well-designed campaign. Also offer interest free loans; and activate precise standards and specifications for new hotels. (author)

Ali, Yahya [Department of Humanities and Social Sciences, Faculty of Arts, Hashemite University, Zarqa 13115 (Jordan); Mustafa, Mairna [Department of Sustainable Tourism, Queen Rania' s Institute of Tourism and Heritage, Hashemite University, Zarqa 13115 (Jordan); Al-Mashaqbah, Shireen [International Office, Hashemite University, Zarqa 13115 (Jordan); Mashal, Kholoud [Department of Land Management and Environment, Faculty of Natural Resources and Environment, Hashemite University, Zarqa 13115 (Jordan); Mohsen, Mousa [Department of Mechanical Engineering, Faculty of Engineering, Hashemite University, Zarqa 13115 (Jordan)

2008-11-15

89

Financial performance of Spanish hotels during the crisis  

OpenAIRE

This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and...

Narine Babayan; Lourdes Canós Darós; Cristina Santandreu Mascarell

2014-01-01

90

Enhancing Hotel Search with Semantic Web Technologies  

Scientific Electronic Library Online (English)

Full Text Available SciELO Chile | Language: English Abstract in english Tourism service providers are more and more under pressure to offer producís of greater complexity and diversity to meet the ever-changing demands of travelers; the individualistic consumption patterns and lifestyles makes it increasingly difficult for tourist service providers to anticípate consume [...] r behavior and configure their services accordingly, i.e. the tourist industry must focus more on a "hybrid consumer" whose travel choice will be more complex. Álthough current online travel systems aim to support the customer in finding a suitable hotel or even a whole trip, most of the work is still up to the customer, who has to consider several sources of information before deciding which hotel to book. Furthermore, since the quality of a hotel room w.r.t the requirements of the end-user are multi-dimensional and cannot be easily expressed on discrete scales, the main critical issue in such cases is a price/benefit ratio which is defined by what is known, as the "best" booking. To tackle these problems an advanced search technology that considers the ratio and ranks results accordingly to the user requirements is needed. In this paper we propose a framework which uses Semantic Web technologies for an improved exploration and rating of hotels for business customers in order to reduce the search time and costs, which, in turn, results in a huge benefit for the end-users. The framework provides methods for modeling domain specific expert knowledge and integration of diverse heterogeneous data sources. Semantic technologies enable business customer to formalize their requirements and to combine those requirements with aggregated hotel information like location or features, thus achieving a selection of the hotels ranked according to the customer's requirements.

Magnus, Niemann; Malgorzata, Mochol; Robert, Tolksdorf.

2008-08-01

91

Risk-return characteristics and investment of REIT hotels: A comparison with C-corporation hotels  

OpenAIRE

This dissertation examines whether and how REIT hotel companies differ from C-corporation hotel companies in terms of risks and returns, performance, and corporate investment. The risk-return characteristics and performance were examined by a single-factor and a three-factor asset pricing model. Results suggest that REIT and C-corp hotels have similar risk-return characteristics and performance: (1) A market portfolio has a significantly positive effect on the returns of both REIT and C-corp ...

Kim, Jinhoo

2010-01-01

92

Employees’ Organizational Commitment Challenges - a Hotel Industry Perspective  

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Full Text Available Hotel industry is confronted with some challenges induced by changing customers’ requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested that organizational performance can be achieved through employee organizational commitment (OC development. This is the reason why this paper aims to explore employees’ level of OC components from hotel chains, considering a variety of independent variables. Furthermore, recommendations for hotel managers who want to improve employees’ OC are offered. A quantitative study was conducted on 152 employees from 12 hotels belonging to four international and national hotel chains. We first verified if the same OC components from scholarly literature can be identified in Romanian context. Then, an analysis on differences registered for these OC components was conducted, considering variables like age, gender, educational level, work experience, hotel chain name, hotel location, etc. Considering results, we identified all the three OC components presented in the literature (affective, normative and continuance commitment and also found that affective commitment reaches the highest level of manifestation for the hotel chain employees from our study. Statistically significant differences between the level of OC manifestations are registered for normative commitment considering the “hotel chain”, respondents’ “educational level”, and “hotel chain belonging” variables and also for affective and normative commitment considering the “hotel location” variable. Even though we found support for these differences only for some of the independent variable, we could still draw some guidelines for hotel managers.

Carmen Arustei

2014-02-01

93

40 CFR 30.18 - Hotel and motel fire safety.  

Science.gov (United States)

... 1 2010-07-01 2010-07-01 false Hotel and motel fire safety. 30.18 Section 30...ORGANIZATIONS Pre-Award Requirements § 30.18 Hotel and motel fire safety. The Hotel and Motel Fire Safety Act of 1990 (Public...

2010-07-01

94

Hotel Employees' Japanese Language Experiences: Implications and Suggestions.  

Science.gov (United States)

Analyzes the Japanese language learning experiences of 13 hotel employees in Guam. Results of the study present implications and suggestions for a Japanese language program for the hotel industry. The project began as a result of hotel employees frustrations when they were unable to communicate effectively with their Japanese guests. (Auth/JL)

Makita-Discekici, Yasuko

1998-01-01

95

Schlössle Hotel Group'il on põhjust uhkust tunda  

Index Scriptorium Estoniae

Schlössle Hotell Tallinnas ja Grand Palace Hotell Riias võeti vastu ülemaailmsesse luksushotelle ühendavasse organisatsiooni The Leading Small Hotels of the World. Hotellide lühitutvustus. Tallinna Schlössle hotellide müügidirektor Anton Jolkin selgitab lühiintervjuus, kuidas ettevõttel tekkis idee taotleda organisatsiooni liikmestaatust, millised olid selle saamise tingimused ning millist kasu annab ühendusse kuulumine

2005-01-01

96

IMPROVING THE DISTRIBUTION OF BULGARIAN SEASIDE HOLIDAY HOTELS  

OpenAIRE

This report aims at viewing and analysing the trends and changes in the channels for distribution of tourist products. The specific features of modern hotel management together with the tasks in the process of distribution of hotel products have been presented. Applying the systematic approach a model for distribution of Bulgarian seaside holiday hotels has been put forward.

Stoyan Marinov; Velina Kazandzhieva

2010-01-01

97

Hotels in China: A Comparison of Indigenous and Subsidiaries Strategies  

OpenAIRE

Abstract   Due to the rapid economic growth in China, tourism and particularly the hotel business has expanded tremendously. The purpose of this research was to compare the strategy and performance of foreign and Chinese owned hotels in China. The findings show that foreign hotels have used selective entry, growth, and management strategies to compete effec...

Sam Okoroafo

2009-01-01

98

Reconstruction of boiler room in hotel Orel  

OpenAIRE

Boilers are installed in a boiler room, and are used for heating buildings and living areas. When reconstructing a boiler room we primarily replace old boilers with new ones. The main objective of the thesis is to present the current state regarding heat losses of the hotel Orel and other buildings and facilities that share the boiler room of hotel Orel, and to suggest measures, which would reduce heat losses and improve energy efficiency of buildings. Based on known plans and schemes of buil...

Kirbis?, Jernej

2013-01-01

99

Hoover's UK  

Science.gov (United States)

Hoover's, the "ultimate source for company information," now has a UK database with background information, key competitors, financial data, and news on British companies. Hoover's UK also lists additional European companies by country, and a link to the US-based Hoover's Online allows comprehensive searches for companies on both sides of the Atlantic.

100

Energy conservation: model hotel project; Conservacao de energia: projeto Hotel Modelo  

Energy Technology Data Exchange (ETDEWEB)

This work has the objective to dimension each electrical installation of a hotel, from the load feeder circuits until the high voltage inlet, focalizing first energy conservation, according to the most updated technological terms 6 refs., 3 figs., 4 tabs.

Pepino, Dartes Odeniz; Sodario, Claudio Antonio [Companhia Energetica de Sao Paulo, SP (Brazil)

1993-12-31

101

Contract Management: Organisational and Legal Form of Hotel Networks ??????????? ??????????: ??????????????-???????? ????? ??????????? ?????  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel business has been the most dynamic and profitable segment of economy, which is characterised with a high degree of internationalisation of capital and international character, during the recent decades. We clearly observe development of national and international hotel networks at this stage. Management contract is one of the methods of development and creation of hotel networks. The article describes theoretical basis of introduction of the contract management into the hotel business, its effectiveness and prospects of development in the national market of hotel services.??????????? ?????? ? ????????? ??????????? ???????? ???????? ?????????? ? ?????????? ????????? ?????????, ??????? ??????????????? ??????? ???????? ??????????????????? ???????? ? ????????????? ??????????. ?? ?????? ????? ????? ??????????? ???????? ???????????? ? ????????????? ??????????? ?????. ????? ?? ??????? ???????? ? ???????? ??????????? ????? ???????? ???????? ?? ??????????. ? ?????? ???????? ????????????? ?????? ????????? ???????????? ?????????? ? ??????????? ???????, ??? ????????????? ? ??????????? ???????? ?? ???????????? ????? ??????????? ?????

Burak Tatyana V.

2013-02-01

102

Quality Dimension for Elderly Service in Taiwan Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The author conducted a questionnaire survey on randomly selected elderly tourists from three hotel groups in Taiwan: international group, domestic-business group, and domestic-tourist group. Based on the literature, the author developed a questionnaire and asked these tourists to rate the hotels in which they were staying on three quality dimensions: brand awareness, hotel facilities, and hotel services. Through the questionnaire survey, the author wanted to determine the performance of the three hotel groups according to the perceptions of their elderly tourists and any significant differences in tourists’ perceptions on the three quality dimensions. We found statistically significant differences in perception among the abovementioned three dimensions.

Chung-Chieh Lee

2013-03-01

103

The Application of Intelligent Building Technologies to Space Hotels  

Science.gov (United States)

This paper reports that over the last few years Intelligent Building technologies have matured and standardised. It compares the functions of command and control systems in future large space facilities such as space hotels to those commonly found in Intelligent Buildings and looks at how Intelligent Building technologies may be applied to space hotels. Many of the functions required in space hotels are the same as those needed in terrestrial buildings. The adaptation of standardised, low cost, Intelligent Building technologies would reduce capital costs and ease development of future space hotels. Other aspects of Intelligent Buildings may also provide useful models for the development and operation of space hotels.

Fawkes, S.

104

TINGKAT EFEKTIVITAS INSTALASI PENGOLAHAN LIMBAH CAIR HOTEL-HOTEL DI YOGYAKARTA  

OpenAIRE

In the period of 2002 - 2003, a study was performed to assess the effectiveness of hotels' wastewater treatment plants in reducing  wastewater pollutant contents in Yogyakarta. There were 11 hotels surveyed, with 44 wastewater samples analysed in the parameters of BOD, COD, TDS, and detergent. The effectiveness degrees of the wastewater treatment plant in reducing pollutants in 2002 for the above parameters were 72.72% (BOD), 45.45% (COD), 90.90% (TDS), and 90.90% (detergent). While tho...

Hendro Martono; Nanang Besmanto; Athena Anwar; Sukar Sukar

2012-01-01

105

Labour productivity in the hotel business  

OpenAIRE

This article studies differences in labour productivity in the hotel business. Cross section data consisting of one German and two Dutch samples are used. Explanatory variables are: scale, proportion of restaurant sales relative to accommodation sales, wage rate, location and price. This analysis is part of a larger fundamental quantitative study of the explanation of productivity differences in the hospitality business.

Hoeven, W. H. M.; Thurik, A. R.

1984-01-01

106

Tehoa verkkomarkkinointiin : Hotel & Restaurant Cronen internetsivujen uudistaminen  

OpenAIRE

Opinnäytetyön toimeksiantajana toimi Kruunupyyssä sijaitseva Hotel & Restaurant Crone, ja työelämäohjaaja oli hotellitoiminnasta vastaava Juhani Kemppainen. Kruunupyy sijaitsee Pohjanmaalla, noin kymmenen kilometrin päässä lähimmästä kaupungista, Kokkolasta. Crone sijaitsee keskeisellä paikalla aivan Kruunupyyn keskustassa, lentokentän läheisyydessä. Kyseessä on pieni perheyritys, joka on ollut nykyisillä, Yhdysvalloissa asuvilla omistajillaan kolme vuotta. Hotellin toiminta...

Ma?ki, Jenni

2010-01-01

107

Network organization of logistics of hotel business  

Directory of Open Access Journals (Sweden)

Full Text Available The scientific and methodical approach to the network organization of logistics of hotel business with prospect of service clusters’ creation is described. Recommendations about acceptance of optimum decisions are developed at a substantiation of a structure of participants of a network,a configuration of its structure and an establishment of communications between business processes.

Davydova Maria Konstantinovna

2011-12-01

108

HOTEL MANAGERS PERSPECTIVE OF MANAGERIAL COMPETENCY AMONG GRADUATING STUDENTS OF HOTEL MANAGEMENT PROGRAMME  

Directory of Open Access Journals (Sweden)

Full Text Available he tourism potential of our country, especially in a global context, remains far from realized. Towards realization of this potential, the Ministry of Tourism envisages a target of 12% growth rate in inbound as well as domestic tourists for the 12th Five year Plan period. It is projected that with this growth rate, the sector will generate 2.5 crore additional jobs. ( Angappapillai, A B; Shanmugasundram, N. India's travel market is projected to grow 18% in 2013 to reach $23.2 billion, faster than last year's 11% pace, helped by increased train fares, fleet expansion by airlines and new supply of hotel rooms, according to travel research firm PhocusWright Inc.(mint, 2013 Therefore, in response to the needs of the industry, training providers have established a number of hotel, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001.But past references have identified that hotel courses lack the rigor to provide quality manpower (Harkison, 2004a, 2004b; Steele; 2003. Hotel management students seem to rate the value of their degrees higher than do employees in the industry (Dawson Mary, 2008. As such there always seem to be bridge between what the hotel management students and the assumption of the hotel Industry

Jaykumar

2014-03-01

109

Analysis of International and National Hotel Chains Development in Ukraine  

Directory of Open Access Journals (Sweden)

Full Text Available The importance of the national hotel chains development in Ukraine and the sponsorship for the international hotel chains functioning are not only due to the country’s business and tourist attractiveness formation, taking into account Euro-2012, but also due to the necessity of high-quality expansion of dwelling and resort places choice for foreign and Ukrainian guests in accordance with their aims of arrival and individual preferences.In comparison with the international hotel chains, the national hotel chains have the following advantages: the local market adaptation; the country’s legislative base awareness; the best understanding of local traditions and customs; the standards development independence; the ability to react to the market changes quickly.The development of national hotel chains in Ukraine is in the initial stage. The formation of Ukrainian hotel chains is arising from the following objectives: support of increasing volumes of inbound tourism; service according to the international hotel service standards; employment in a services sector; enterprises support in the hotel business while developing hotel chains. The favorable geographic location of Ukraine, the low level of market saturation and the high hotel service demand favor the appearance of the international hotel chains in Ukraine.

G. Gorina

2011-03-01

110

Hotel Chain’s Strategic Options to Penetrate the Romanian Market  

OpenAIRE

The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the optio...

Smaranda Cosma; Cristina Fleseriu; Marius Bota

2014-01-01

111

THE AVATARS OF HOTELS CLASSIFICATION SYSTEMS  

Directory of Open Access Journals (Sweden)

Full Text Available As the needs and expectations of the clients evolved, stimulating the development of the hotel supply, the need for regulation of the activity domain became imperative, by adopting measures for protecting the rights and interests of final consumers or clients. To this end, the classification systems of accommodation structures are conceived and implemented, either compulsory or volunteer, officially statuated at national or regional level, consensually adopted at the level of hotel owners’ organizations or proposed by other entities, consecrated by unofficial recognition from the public. The realized research is an exploratory one, based on the collection of secondary sources.In Romania, from 1991, seven different sets of norms for star classification systems were adopted. Other example is Spain, where each of the 17 governments of the autonomous communities is entitled to adopt its own regulation. Confronted with the heterogeneity of classification systems in Europe, which affects consumers’ rights and interests for information, HOTREC, which is the confederation of hotel owners’ organizations in the European hospitality industry adopted, in 2009, a series of 21 principles regarding the establishment or revision of the national and regional hotel classification systems. In December 2009, in Prague, under the HOTREC patronage, organizations from seven countries (Germany, Austria, Hungary, Switzerland, Czech Republic, Sweden, and the Netherlands have announced the founding of the Hotelstars Union – a common system of hotel classification, which is already applied. It is expected that the number of the Hotelstars Union will increase. Nevertheless, there are voices against this attempt. What is the way Romania should choose?

Ana-Maria NICA

2010-12-01

112

How energy efficient are hotels really? An investigation on the energy consumption in the hotel business; Wie energieintensiv sind Hotels wirklich? Studie ueber den Energieverbrauch in der Hotellerie  

Energy Technology Data Exchange (ETDEWEB)

Energy savings and increased energy efficiency gain in importance in the hotel sector. But at which energy consumption is a hotel energy efficient? What are the typical energy consumption figures? Compared to other utilizations of buildings the available data for hotels is low. Against this background, the Department of Building Physics and Building Services of the University of Wuppertal (Wuppertal, Federal Republic of Germany) investigates energy consumption in hotels. These studies are funded by the Federal Ministry of Economy and Technology within the research initiative EnOB (Research for energy-optimized construction).

Bernard, Soara [Wuppertal Univ. (Germany); Voss, Karsten [Wuppertal Univ. (Germany). Fachbereich Architektur

2012-11-01

113

International Tourists’ Environmental Attitude towards Hotels in Accra  

Directory of Open Access Journals (Sweden)

Full Text Available The available literature suggests that there has been a rise in green consumerism not only among general consumers but tourists. This has provided the impetus for the ‘greening’ of hotels as hotel guests have indicated their preference for hotels that ‘take care of the environment’. Ironically, the environmental impacts of hotels especially with regards to the consumption of energy and water are more likely to be exacerbated by their guests. In spite of this, most studies on environmental management in hotels have centred on programmes and initiatives undertaken by management with little focus on the attitudes and behaviour of guests. This study sought to assess international tourists’ environmental attitude towards hotels in Accra and the implications for environmental management by hotels. A sample of 343 international tourists was surveyed at major tourist attraction sites in Accra. The results of the study indicate that a majority of respondents generally held the view that hotels do not destroy the environment but contribute to the global environmental problems. Most of them (83% were therefore willing to pay more to stay in a hotel with a responsible environmental attitude. There was also a significant positive relationship between some socio-demographic characteristics of tourist such age and sex and their environmental behaviour. The results of this study have implications for environmental education of guests and the marketing of hotels.

Ishmael Mensah

2013-05-01

114

VÄLINEET HYVÄN PEREHDYTTÄMISKOKONAISUUDEN LUOMISEEN : Case Hotel Sorsanpesä  

OpenAIRE

The goal of the study was to find out the current state of employee orientation at Hotel Sorsanpesä by using qualitative research methods. A comprehensive theoretical base and research create the relevant tools for developing operations and achieving the set goals. The theoretical study gave a current view to the field of employee orientation. It includes planning and implementation as well as the importance and value review of this phenomenon. The beginning of the theoretical study deals wi...

Salo, Anniina

2012-01-01

115

The Organisational Gap Model for Hotel Management  

OpenAIRE

This paper describes the development of the organisational gap model for hotel management. It descries a management measurement instrument that helps to assess the 3 organizational service gaps that are preconditions for delivering service quality (the positioning gap, specification gap and evaluation gap). The described theoretical model was constructed based upon the four organisational gaps of the Parasuraman et al. service quality model, then redefined and reassessed. Data were gathered o...

Maja Uran

2010-01-01

116

Fire Safety Risk Analysis of a Hotel  

OpenAIRE

The first order second moment (FOSM) method is used for deriving a risk measure for safety of people in hotels. The measure is the reliability index ß. The safety is expressed as the evacuation time margin which is the difference between the available time before untenable conditions occur and the evacuation time. These times are subjected to uncertainty. The reliability index is used to determine the probability that the escape time margin will be negative. The influences on the reliability...

Frantzich, Ha?kan

1997-01-01

117

Infokansio Helsingin Original Sokos Hotel Vaakunaan  

OpenAIRE

The main theme of this operational bachelor´s thesis is to create an information folder for Original Sokos Hotel Vaakuna Helsinki. The final product of this thesis is an information folder for the front desk staff of the employer. The purpose of this information folder was to create one source of information on attractions and other services in Helsinki which I have noticed are important to customers. The information folder also contains a few practical matters which are confronted in everyd...

Ukskoski, Anna

2013-01-01

118

ANALYSIS OF THE SATISFACTION OF HOTEL GUESTS  

OpenAIRE

this is why they hire external contractors to conduct survey. However, contractors are not completely familiar with problems of a certain company. A survey of customer satisfaction is essential, without it the company would quickly get into trouble because it would not be aware of its problems and would face a decline in customers. Hotel City is a market leader on its geographical location but nobody knows when a new competition will establish itself. Beside the market can also change and t...

Mahne, Anja

2013-01-01

119

Indoor air problems among employees at a hotel in Copenhagen  

DEFF Research Database (Denmark)

The aim of the study was to investigate indoor air related complaints and symptoms among the employees at a hotel in Copenhagen. A technical inspection of the office environment was performed and showed only minor problems with mould spore counts within normal range. Moreover a questionnaire covering complaints and symptoms was filled out (response rate 93%). An exceptional pattern was found with the bulk of indoor air related complaints among smokers and showed significantly more symptoms of itchy, irritated nose, irritation in the throat, and wheezing in smokers compared to non-smokers. When reporting these unexpected findings a hotel employee drew our attention to the hotel’s smoking room, a shelter in the basement of the hotel building without ventilation. However, a lot of the hotel staff smoked down there so an ozone generator was installed in order to clean the air. After this meeting the smokers were asked to smoke outside and the problems disappeared.

Holst, Gitte Juel; Harboe, Henrik

120

STAKEHOLDERS AND APART HOTELS: MULTIPLE CASE STUDY  

Directory of Open Access Journals (Sweden)

Full Text Available Means of accommodation involve a wide range of social actors and agents, as well as different business models. Management strategies in this sector have been increasingly important for long-term sustainability and competitiveness of business organizations. This study aims to analyze the interactions between apart-hotels and their stakeholders to foster an improvement of services provided, aligning the interface of strategic management from the point of view of managers and their key stakeholders. It is an exploratory study, with qualitative chacter, along with multiple case studies of the following establishments: Travel Inn, Hotels Slaviero and Etoile george v. Brazilian enterprises, which manage lodging facilities with apart-hotel concepts, combining features that enable comparative analysis of the study. For conceptual understanding, this study was based on literature about stakeholders, taking the work of Freeman (1984 and Freeman et al (2010 as main references. The research was conducted through semi-structured interviews with managers of lodging facilities and their key stakeholders and through direct observation and documentation. We found that not all groups of influence are considered in the planning of service flats. However, the organizations surveyed indicated that the market has realized the importance of the groups that exert influence and are influenced by their goals, and are therefore increasingly alert for integration of such groups in their strategic planning.

Patrícia Freire Ferreira Oliveira

2012-09-01

121

How do customers evaluate hotel service quality? An empirical study in Tehran hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives. The paper examines the reliability and validity of the designed scale based on SERVQUAL model. A cross-sectional research based on SERVQUAL model conducted on nine hotels in Tehran (n=1080. Several statistical analyses such as EFA, CFA, Linear regression and t-test were applied to analyze the data. Five service quality dimensions were identified and named as “tangibles”, “problem solving”, “service supply”, “empathy” and “security”. Even though our findings confirmed five dimensional SERVQUAL constructs, some dimensions have been identified differing from SERVQUAL scale dimensions. Finding showed that the best overall service quality predictor is “tangibles” followed by “service supply”, “problem solving”, “assurance” and “empathy”.

Seyedvahid Najafi

2013-12-01

122

Sirkulasi Kerja Housekeeping Di Grand Angkasa International Hotel Medan  

OpenAIRE

Hotel adalah merupakan suatu perusahaan yang menyediakan jasa dalam bentuk penginapan serta menyajikan segala makanan dan minuman serta fasilitas lainnya yang dijual secara teru-menerus. Karena hotel bergerak di bidang jasa, maka pengelolaannya harus berdasarkan suatu bentuk organisasi yang gunanya untuk mempermudah dalam mempertanggungjawabkan setiap kegiatan dari departemen yang ada di hotel tersebut. Disamping itu untuk menetapkan masing-masing tugas dari setiap departemen, agar terjalin k...

Rini Zuhaida Trianita Ritonga

2009-01-01

123

An Electronic Intelligent Hotel Management System for International Marketplace  

OpenAIRE

To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facil...

Md Noor-a-rahim, Md Saiful Islam

2011-01-01

124

Self-Positioning of International Tourist Hotels in Taiwan  

OpenAIRE

This paper analyzes the self-positioning of international tourist hotels (ITHs) in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & B)revenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local tou...

Jin-Li Hu; Hwai-Shuh Shieh; Jyun-Fong Ding

2013-01-01

125

Environmental strategies and their impact on hotel performance  

OpenAIRE

This study examines the relevance of environmental management as a source of competitive advantage for hotels. The relationship between the environmental proactivity of hotels located in the province of Alicante (Spain) and their economic performance levels was studied, and three strategic groups, based on environmental proactivity, were identified: Proactive, Intermediate and Reactive. The findings show that the degree of proactivity achieved by these hotels does not strongly impact on their...

Claver Corte?s, Enrique; Molina Azori?n, Jose? Francisco; Pereira Moliner, Jorge; Lo?pez Gamero, Mari?a Dolores

2007-01-01

126

Change and continuity: hotel-supplier relationships in Japan  

OpenAIRE

Establishing supplier relationships is becoming more important than ever, but maintaining effective relationships is increasingly difficult due to the pressures on business-to-business relations. In Japan, business-to-business relationships have been quite stable and close in the hotel sector. Following the imperatives of global competition, however, the changing nature of hotel-supplier relationship is observed. This paper examines how hotel-supplier relations are established traditionally a...

Tao, Keiko; Little, Stephen; Go, Frank

2009-01-01

127

29 CFR 779.383 - “Hotel” and “motel” exemptions under section 13(b)(8).  

Science.gov (United States)

...Exemptions for Certain Retail or Service Establishments Hotels and Motels § 779.383 “Hotel” and “motel” exemptions under section 13(b)(8). (a) General. A hotel or motel establishment may qualify...

2010-07-01

128

76 FR 69753 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Hotel and...  

Science.gov (United States)

...Collection; Comment Request, Federal Hotel and Motel Fire Safety Declaration Form...detectors and sprinkler systems within hotels and motels. DATES: Comments must be...FEMA to establish and maintain a list of hotels, motels, and similar places of...

2011-11-09

129

Nordic Hotel Forum - osake Narva maantee põhjafassaadist / Urmas Oja  

Index Scriptorium Estoniae

Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet

Oja, Urmas, 1981-2012

2008-01-01

130

Nordic Hotel Forum - tshast severnogo fasada narvskogo shosse / Urmas Oja  

Index Scriptorium Estoniae

Nordic Hotel Forum Viru väljak 3 Tallinnas. Arhitekt Indrek Allmann. Ehituse peatöövõtja AS Merko Ehitus. Indrek Allmann hoone arhitektuurist, fassaadigraafikast, linnaruumist hotelli ümber. 7 värv. välisvaadet, foto arhitektist

Oja, Urmas, 1981-2012

2008-01-01

131

Strategic Human Resources Management (SHRM in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationshipsbetween certain organizational characteristics - size, ownership, classification - and the adoption of SHRM inthese hotels.A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operatingwithin the two most important tourist areas of Jordan (Petra and Aqaba.The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by some of thecomponents of the SHRM approach except for: line management partnerships; corporate culture relationshipsand cost effectiveness evaluation. The findings demonstrate a strong statistical association between SHRMadoption and organizational size.

Ikhlas I. Altarawneh

2011-09-01

132

On Transportation Cost and Product Differentiation in Hotelling’s Model  

Directory of Open Access Journals (Sweden)

Full Text Available We model transportation cost in Hotelling’s model as a general exponential function and analyze firms’ location choice. As a first step, we take prices as exogenous and focus on the positioning strategy of the firm whose product generates a lower net-of-price utility. We find the firm locates further away from its competitor when the transportation cost (if convex becomes more convex and when it (if concave becomes more concave. Minimum differentiation is obtained when the transportation cost is linear in travel distance.

Youping Li

2012-02-01

133

Hotel Services Quality Assessment Using “Servqual” Method. Case Study: Athénée Palace Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available With more intense competition in the global market without quality and without special skills in its obtaining, assessment and continuous improvement, companies can not meet the increasing demands of consumers. Therefore, service companies must find those quality strategies that ultimately lead to achieving maximum consumer satisfaction. In order to assess the satisfaction and therefore, in order to improve service quality SERVQUAL method may be used. This paper illustrates the application of this method in the hotel services offered by the Hotel Athénée Palace in Bucharest.

Madar A.

2014-12-01

134

Kualitas Pelayanan House Keeping Departement Dalam Meningkatkan Tingkat Hunian Kamar Di Hotel Semarak Medan  

OpenAIRE

Hotel Semarak Medan merupakan hotel bintang tiga ( 3 ) yang cukup besar diantara hotel-hotel yang ada di Medan. Hotel ini dibuka selama 24 jam yang berlokasi di Jl. Sisingamangaraja No.50 Medan. Kegiatan operasional di Hotel Semarak ini dibagi dalam beberapa kegiatan operasional yang disesuaikan dengan kebutuhan tamu yakni kantor depan, housekeeping dan tata hidang makanan minuman dan lain-lain. Semua pelayanan yang diberikan kepada tamu bersifat kekeluargaan baik jasa maupun fasilitasnya. ...

Pohan, Heriyansyah

2010-01-01

135

Analisis Pengaruh Strategi Bauran Pemasaran Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Hotel Garuda Plaza Medan  

OpenAIRE

In spite of strong competition with the other hotel, hotel Garuda Plaza Medan with its characteristic as family hotel is able to increase its occupancy rate. Known as family hotel, this hotel is also familiar among the businessmen, authorities, politicans and artists. Hotel Garuda Plaza Medan is developing its building to increase the number room in other to be able to serve its increasing number of guests. The Purpose of this study was to analyze the influence of marketing mix strategy in...

Sujatmoko, Koko

2012-01-01

136

Sistem Kerja Housekeeping Untuk Meningkatkan Penjualan Kamar Hotel Pardede Internasional Medan  

OpenAIRE

Hotel merupakan salah satu unsur terpenting dalam mata rantai kepariwisataan, maka dari itu dibutuhkan manajemen hotel yang dapat mengupayakan berbagai untuk meraih minat tamu dan membuat tamu lebih lama tinggal di hotel, karena sudah diketahui bahwa tamu merupakan sumber pendapatan terbesar yang dimiliki hotel, maka dari itu kebutuhan tamu yang akan menginap harus ditangani dengan baik untuk meningkatkan pendapat hotel tersebut. Tamu yang datang ke hotel memerlukan tempat istirahat yang nyam...

Lumbansiantar, Ifani

2011-01-01

137

Market segmentation and the changing budget hotel industry in urban South Africa  

OpenAIRE

Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism ...

Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

138

Influence of Location on Dea Efficiency Measure Case Study from Taiwanese Hotels  

OpenAIRE

In the face of a highly competitive environment, hotel’s operational efficiency plays a crucial role in determining a hotel’s profitability and competitiveness. Efficiency measures can provide hotel managers with benchmarking information and further insight of how the hotel can improve efficiency with its current resources or through changing resource allocation. This research initially adopted Data Envelopment Analysis (DEA) to measure the relative operation...

Chieh-Heng Ko; Yao-Hsu Tsai

2013-01-01

139

Hotell "Telegraaf" Tallinnas Vene tänaval = Hotel Telegraaf on Vene Street, Tallinn / Mihkel Karu  

Index Scriptorium Estoniae

Endise Kommertspanga (ehitatud 1874. a. arhitekt P. Schreiberi projekti järgi N. Thamme juhtimisel) ja hilisema Tallinna Telegraafi hoonesse Vene t. 9 rajatud hotell. Arhitekt: Martin Aunin. Projekteerija: EA Reng AS. Konstruktor: Riho Märtson. Sisekujundajad: Külli Salum, Riina Harik. Projekt: 2004, valmis: 2007. I ja III korruse plaan, 2 värv. välisvaadet, 4 sisevaadet

Karu, Mihkel, 1983-

2007-01-01

140

Earnings Benchmarks in International hotel firms  

Directory of Open Access Journals (Sweden)

Full Text Available This paper focuses on earnings management around earnings benchmarks (avoiding losses and earnings decreases hypothesis in international firms and non international firms belonging to the Spanish hotel industry. First, frequency histograms are used to determine the existence of a discontinuity in earnings in both segments. Second, the use of discretionary accruals as a tool to meet earnings benchmarks is analysed in international and non international firms. Empirical evidence shows that international and non international firms meet earnings benchmarks. It is also noted different behaviour between international and non international firms.

Laura Parte Esteban

2011-11-01

141

Breakfast in a hotel dining room  

Directory of Open Access Journals (Sweden)

Full Text Available My father and I were the only ones there on a winter Saturday.Yet a full staff of penguins was on duty, webbed shoes muffled on thick but aging carpet, their lined faces and beaks a bit mottled.They brought us the morning newspaper, toast, coffee, orange juice, grapefruit (a beauty nestled on ice in a pewter tureen, an old-fashioned presentation,with a hint of decay.The hotel was closed shortly thereafter, for a decade, then remodeled,reopened with new crystal, dinnerware with postmodern chi...

Mary Kennan Herbert

2009-01-01

142

Eco Awareness among Hotels in Terengganu: Cases of Redang Island  

Directory of Open Access Journals (Sweden)

Full Text Available This study looks into the environmental management practices among hotels operating in Terengganu specifically in Redang Island. Hospitality industry nowadays has gained significant momentum in going green. Hotels and resorts around the world are going green and becoming more environmentally friendly because customers are seeking it and even requiring it. An investigation of the interest, understanding and perceived opportunities and barriers to the adoption of such practices was carried out through in-depth interviews with management staff of the hotels, with a census of 14 hotels. From this study, authors believed that hotels should be more proactive in their response concerning environmental performance. This research implies that eco awareness hotels can attract eco-concerned consumers and boost overall customer loyalty. It can also be seen as enhancing perceptions of hotels and their brands. In terms of practical implications, hotels by their very nature of transient guests, groups, excess consumption and housekeeping demands are inherently an impact on the environment. It is believed that green meetings can save money by conserving resources, create and enhance competitive advantage and reputation and present opportunities for marketing and public relations.

Sairah Saien

2012-06-01

143

HOTEL AND MOTEL HOUSEKEEPING AIDE, A SUGGESTED TRAINING PROGRAM.  

Science.gov (United States)

A LOCAL TRAINING PROGRAM TO PREPARE HOTEL AND MOTEL HOUSEKEEPING AIDES CAN BE DEVELOPED FROM RESOURCE MATERIAL IN THIS GUIDE. PROGRAM OBJECTIVES ARE TO PREPARE TRAINEES TO PERFORM THE JOBS INVOLVED IN KEEPING HOTEL OR MOTEL ROOMS CLEAN, TO FOLLOW CORRECT PROCEDURES IN USING EQUIPMENT AND SUPPLIES REQUIRED IN CARING FOR BEDROOMS AND BATHROOMS, AND…

Office of Education (DHEW), Washington, DC.

144

A Framework of Halal Certification Practices for Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Over the past several years, the Muslim population is growing at the faster rate than the non-Muslim population. The increasing population has resulted in demand for the Halal hotels to grow solidly and quickly. Most of the hotels need to take a holistic approach in obtaining the Halal certification for their service operations practices. In addition, research towards Halal certification practices in hotel industry has rarely been studied. Information search for practicing Halal in the hotel industry is somewhat challenging because most of hotels are reluctant to share in depth information on how they perform Halal practices in the organization. Hence, this research aims to develop a model of Halal certification practices. This research also aims to examine how Halal certification practices affect hotel performance. The Halal certification practices were measured by 12 items. The 12 items of Halal certification practices identified included - (1 Halal Documentation, (2 Management Responsibility, (3 Raw Material, (4 Location, (5 Exterior Area, (6 Premise, (7 Facility, (8 Tools and Equipment, (9 Staff Characteristic, (10 Staff Policy, (11 Pest Control, and (12 Waste Management. 60 questionnaires were distributed to staff of EDC-UUM. 54 responses were returned, which representing 90% response rate. The data was analyzed using factor analysis, reliability analysis, descriptive statistic, and regression analysis. The findings depicted that facilities and staff policy to have significant effects on hotel performance. The other 10 practices were found to have no effect on the hotel performance.

Mohd Rizal Razalli

2013-08-01

145

Toiminta-ajatuksen kehittäminen ja toteutuminen Next Hotel Salpauksessa  

OpenAIRE

"Tämä opinnäytetyö käsittelee toiminta-ajatuksen kehittämistä ja sen tuomien muutosten vakiinnuttamista. Toimeksiantajayrityksenä on lahtelainen Next Hotel Salpaus, joka kuuluu Next Hotels & Restaurants-ketjuun, jossa toiminta-ajatusta kehitettiin ja vuonna 2005 uusia toimintamalleja alettiin jalkauttaa käytäntöön. Yrityksiä täytyy jatkuvasti kehittää, ja kehitys tuo mukanaan uusia toimintanormeja. Kehitysprosessien hallintaan on olemassa malleja, joilla muutosten läpivienti ...

Kangas, Nina

2007-01-01

146

Energy and environmental management of hotels and restaurants  

OpenAIRE

In der Arbeit wird ein EDV-gestütztes Verfahren beschrieben, welches das Erkennen und Beseitigen von Umweltbelastungen und die jährliche Wiederholung einer Umweltanalyse in Hotels und Gaststätten mit geringem personellen und finanziellen Aufwand ermöglicht. Hierzu werden die Elemente eines Energie- und Umweltmanagements für Hotels und Gaststätten beschrieben. Es wird auf branchenspezifische Energiekennzahlen und technische Maßnahmen zur rationellen Energieanwendung eingegangen. ...

Eckardt, Sven

2007-01-01

147

Quality Management of the Hotel Enterprises in Ukraine ?????????? ????????? ??????????? ??????????? ? ???????  

OpenAIRE

The paper proposed the establishment of quality management systems of hotel companies, based on the principles of total quality management (TQM). Author has adapted the principles of quality management in hospitality industry activity and develop specific recommendations for the implementation of quality management systems in enterprises of hotel industry in Ukraine.? ?????? ?????????? ???????? ?????? ?????????? ????????? ?????????...

Danko Nataliya I.

2011-01-01

148

Prevalence of the dog nematode Spirocerca lupi in populations of its intermediate dung beetle host in the Tshwane (Pretoria Metropole, South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Spirocerca lupi (Spirurida: Spirocercidae is a cosmopolitan parasite, principally of domestic dogs and dung beetles are its main intermediate hosts. In South Africa there has recently been growing concern over the upsurge of reported cases of clinical spirocercosis in dogs, while little is known or understood about the dynamics of the host-parasite associations between dung beetles and this nematode. We determined and compared the prevalence of infection in dung beetles between rural, urban and periurban areas of Tshwane (Pretoria Metropole. Dung beetles were sampled during April and October 2006, at various localities in each of these areas. Localities were selected on the basis of being focal areas of high infection with S. lupi in dogs. Pig, dog and cow dung-baited pitfall traps were used for sampling the beetles. Trap contents were collected 48 h after the traps had been set and only dung beetles were collected from the traps. In total, 453 specimens belonging to 18 species were collected from 63 pitfall traps in all three areas. The numbers of species that were collected varied among the three areas. Dung beetles, irrespective of species (18 and numbers (447, predominantly preferred pig dung. The prevalence of dung beetles infected with the larvae of S. lupi varied considerably in the three areas. In the urban area 13.5 % of the dung beetles dissected were infected, while the prevalence of S. lupi in dung beetles in the rural area was 2.3 %. All the dung beetles that were infected with this nematode showed a preference for omnivore (pig and dog dung.

W.B. Hyman

2010-09-01

149

Exploring Biometric Technology Adopted in the Hotel Processes  

Directory of Open Access Journals (Sweden)

Full Text Available Biometrics are technologies that use measurable physical, biological or behavioral characteristics to perform identity verification or to recognize a person through automation. This study explored perceptions and acceptance of biometric technology by guests in hotels: Knowing what would be needed to install the biometric device, how to maximize the synergy between the guests and hotels toward the new technology and trying to find out about the knowledge base, available about biometrics among hotel guests. The results indicated that hotel guests are comfortable and already “slightly” willing to use biometrics, perhaps due to ongoing world-wide terrorism threats and consequently individuals may now be more sensitized to their own physical safety. For the hotel sector, they may be able to concentrate on those processes that are most preferred by the customer to ensure adoption.

Chieh-Heng Ko

2014-01-01

150

Gamow, not Hilbert: The Architect of Hilbert's Grand Hotel  

CERN Document Server

What is known as "Hilbert's hotel" is a story of an imaginary hotel with infinitely many rooms that illustrates the bizarre consequences of assuming an actual infinity of objects or events. Since the 1970s it has been used in a variety of arguments, some of them relating to cosmology and others to philosophy and theology. It turns out that the name is a misnomer, as Hilbert was not responsible for the story. The originator was George Gamow, who invented the hotel in 1947, jokingly attributing it to Hilbert. Although well known, the counter-intuitive hotel only attracted wide interest in the 1970s, first in philosophical and theological contexts. The paper outlines the origin and early history of what might be called the Gamow-Hilbert hotel paradox.

Kragh, Helge

2014-01-01

151

Attracting International Hotels : Locational Factors that Matter Most  

DEFF Research Database (Denmark)

With the increased international competition facing hotel chains, it is essential that the next destination they enter is the most attractive option possible. The host destinations too have a keen interest in strategically positioning themselves in order to attract international hotels since their presence has several positive effects. Using, for the first time, actual on-location data we investigate the factors that matter most for international hotels when selecting host destinations. Specifically, we identify 23 factors that make a destination an attractive (or unattractive) location for international hotels. We then rank these. The results show that welcomeness, infrastructure, and crime rate are the three most important factors that influence the location of international hotels in host destinations.

Assaf, A. George; Josiassen, Alexander

2015-01-01

152

Hotels in China: A Comparison of Indigenous and Subsidiaries Strategies  

Directory of Open Access Journals (Sweden)

Full Text Available Abstract   Due to the rapid economic growth in China, tourism and particularly the hotel business has expanded tremendously. The purpose of this research was to compare the strategy and performance of foreign and Chinese owned hotels in China. The findings show that foreign hotels have used selective entry, growth, and management strategies to compete effectively. For instance, incremental growth has been achieved through targeted mergers and acquisitions. Also, foreign run hotels are more profitable than domestic ones. The Chinese enterprises have been playing ‘catch-up’, but have begun to adopt standard international hospitality practices combined with selective cultural adjustments to achieve growth. One area where they have an advantage is their willingness and ability to locate all over China.   Keywords: Hotels, China, Strategy, Mergers, Tourism, Performance

Sam Okoroafo

2009-09-01

153

Financial performance of Spanish hotels during the crisis  

Directory of Open Access Journals (Sweden)

Full Text Available This paper studies the relationship between category, size and chain affiliation of hotels and their financial performance using ANOVA analysis of financial data collected from the SABI database. The target population was Spanish hotels, and the sample used for the study was the hotels of the Alicante region. The results of the study show that in times of the crisis financial figures of hotel companies are generally very low, with the negative average profits in most cases. Category, size and chain affiliation do not completely explain the differences between hotels’ financial performance. Only revenue has a significant relationship with all of these three variables. Among other financial indicators, also revenue per room is influenced by category, while gross profits per room and net profits per room are influenced both by category and chain affiliation.

Narine Babayan

2014-07-01

154

Tinjauan Tentang Room Station Dibagian Tata Graha Pada Hotel Inna Dharma Deli Medan  

OpenAIRE

Hotel merupakan salah satu sarana yang mendukung dunia pariwisata, dimana Hotel adalah sebagai tempat untuk menginap para tamu, baik wisatawan mancanegara maupun wisatawan domestik. Hotel adalah salah satu bentuk akomodasi yang mempergunakan sebagian ataupun seluruh bangunannya untuk menyediakan jasa penginapan, makanan, minuman, dan fasilitas lainnya yang dikelola secara komersial. Keberhasilan suatu hotel ditentukan oleh keberadaan tamu yang menginap atau tamu yang menikmati fasilitas h...

Rindu, Saputra

2010-01-01

155

Strategi Pemasaran Dalam Penjualan Produk Guna Meningkatkan Pendapatan Di Hotel Sinabung Berastagi  

OpenAIRE

Dalam penulisan kertas karya ini penulis melakukan penelitian pada hotel sinabung berastagi di marketing department. Sistem pemasaran yang dilaksanakan oleh hotel sinabung perlu diadakannya evaluasi guna meningkatkan penjualan kamar hotel tersebut yag dalam pelaksanaannya banyak dipengaruhi faktor – faktor seperti musim liburan dll sehingga perlunya strategi pemasaran yang menunjang di segala musim Dalam tugas akhir ini disusun sistem pemasaran yang diterapkan oleh hotel sinabung deng...

Junius, Prana Pruga

2011-01-01

156

Smart Agent Learning based Hotel Search System- Android Environment  

Directory of Open Access Journals (Sweden)

Full Text Available The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web sites allow for a search of the destination via a map for example hotelguidge.com and jamaica.hotels.hu. Recently good amount of work been carried in the use of Intelligent agents towards hotel search on J2ME based mobile handset which still has some weakness. The proposed system so developed uses smart software agents that overcomes the weakness in the previous system by collaborating among themselves and search Google map based on criteria selected by the user and return results to the client that is precise and best suit the user requirements. In addition, the agent possesses learning capability of searching the hotels too which is based on past search experience. The booking of hotel involving cryptography has not been incorporated in this research paper and been published elsewhere. This will be facilitated on Android 2.2-enabled mobile phone using JADE-LEAP Agent development kit.

Wayne Lawrence

2012-08-01

157

How Business and Marketing Ethics Can Affect Hotel Brand Image, Case: Chinese Hotel Chain  

OpenAIRE

Ethical business and marketing is the new model, and the thesis tries to explore how ethical issues impact Chinese hotel brand image. Moreover, by the combination of corporate social responsibility and customers’ value, to carry out the social values-driven marketing, the company can fully take on its social responsibility and business ethics throughout the marketing process, realizing the win-win of social benefits and company benefits. Thereby, these pave a way for ethics and brand image,...

Guo, Xinxin

2013-01-01

158

Service Is Power: Exploring Service Quality in Hotel’s Business, Yunnan, China  

OpenAIRE

This study seeks to evaluate the service quality of hotels in the Yunnan province of China and to explore the effects of changes in service quality on customer satisfaction, customer loyalty, and brand image. This study uses both quantitative and qualitative methodologies. A total of 412 questionnaires were returned by study participants and Structural Equation Modelling techniques were used to analyze the data received. Qualitative data collection primarily consisted of in-depth, face-to-...

Xiangyu Li; Jarinto Krit

2012-01-01

159

Smart Agent Learning based Hotel Search System- Android Environment  

OpenAIRE

The process of finding the finest hotel in central location is time consuming, information overload and overwhelming and in some cases poses a security risk to the client. Over time with competition in the market among travel agents and hotels, the process of hotel search and booking has improved with the advances in technology. Various web sites allow a user to select a destination from a pull-down list along with several categories to suit one’s preference.. Some of the more advanced web ...

Wayne Lawrence; Suresh Sankaranarayanan

2012-01-01

160

The Assessment of Hotel Services in Poiana Brasov Resort  

Directory of Open Access Journals (Sweden)

Full Text Available The choice of a holiday destination is determined by the features of the existing accommodation offer. The quality of hotel services provided influence the attracted customer segment, the satisfaction degree of consumption, the loyalty degree for the accommodation unit and destination, and also the economic-financial performance of the company. This article analyzes the opinions of tourists staying in Poiana Bra?ov resort regarding their consumption experience in one of the most representative hotels of the resort. The results obtained show customers’ expectations, satisfaction degree after consumption and future ways for adapting and improving hotel services.

Baltescu C.A.

2014-12-01

161

MARKETING STRATEGY PLANNING FOR NEW HOTEL ROYAL ROGAŠKA  

OpenAIRE

In the diploma we have presented the Hotel Sava Rogaška d.o.o. company and its plan of marketing strategy for the new hotel Royal Rogaška. With a new five star hotel the company will expand its offer and will offer its already demanding guests the following all in one place: • Aboveboard accommodation offer, • Spa services in pleasant thermal water, • Medical services based on the unique healing mineral water Donat Mg, • A wide spectre of beauty-relaxation services...

Jugovar, Matej

2009-01-01

162

Turnover Determinants of New Employees in International Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The high turnover rates of new employees in the first career year usually forces hotel human resource managers to face difficult dilemmas. This work presents a modified Delphi method and an analytic hierarchy process (AHP method to objectively select international hotels based on the results of interviews with experts in the field. Analysis results indi-cate that the experts select the international hotels with the potential highest turnover risk based on the following rank: internal contentment, external contentment, and organization proffer. Moreover, sensitivity analysis surveys weight of the degree of influence with an alternative hierarchy.

Li-Tze Lee

2011-06-01

163

Linking Entrepreneurial Marketing and Performance Indicators in Jordanian Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper is to explore the relationship between entrepreneurial marketing (EM and performance indicators namely; service quality, competition, costs reduction and customer satisfaction in Jordanian hotels. A stratified sample of 28 hotels which are located in the most touristic cities in Jordan: Amman, Petra, Aqaba and Dead Sea are selected to answer a questionnaire by their marketing managers. The results showed that there is a strong positive relationship between the entrepreneurial marketing and the performance indicators in Jordanian hotels.

Excimirey Al-Manasra

2013-04-01

164

Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry  

OpenAIRE

The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thaila...

Sakun Boon-itt; Nopadol Rompho

2012-01-01

165

Possibilities of financial support to small and medium hotel companies in Serbie  

OpenAIRE

Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because...

Dragoljub Barjaktarovic; Lidija Barjaktarovic

2010-01-01

166

An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception  

OpenAIRE

The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondl...

Li Song

2009-01-01

167

Strategi Banquet Departemen Dalam Meningkatkan Pendapatan Di JW Marriot Hotel Medan  

OpenAIRE

Saat dikemukakannya visit Indonesia 2009 oleh mentri kepariwisataan Indonesia tahun lalu, muncul pula investor-investor asing yang secara bersamaan menanamkan sahamnya di medan untuk membangun hotel-hotel berbintang lima (*****) yang berkelas internasional. Menariknya lagi pembangunan hingga selesainya bangunan hotel-hotel yang megah dan mewah dijantung kota medan ini adalah secara bersamaan. Persaingan yang tercipta dikarenakan munculnya hotel berkelas internasional secara bersamaan ini...

Dede Anwar Putra Sinaga

2009-01-01

168

Sistem Penanganan Lost And Found Oleh Bagian Housekeeping Di Traveller Suite Hotel Medan  

OpenAIRE

Bisnis perhotelan semakin marak perkembangannya di Indonesia. Hampir semua provinsi yang ada di Indonesia memiliki hotel berbintang. Banyak di antara hotel-hotel berbintang itu yang dulunya hanya merupakan penginapan dikelola secara sederhana dengan fasilitas pendukung seadanya oleh pemiliknya sendiri. Setelah melewati kurun waktu yang cukup lama, penginapan itu kemudian berkembang menjadi hotel dengan fasilitas yang lengkap. Dalam upaya mengembangkan dunia kepariwisataan, hotel merupakan uns...

Oftariani, Suri

2011-01-01

169

Tinjauan Hukum Terhadap Bangunan Hotel Sebagai Objek Investasi (Riset Pada Cambridge Condominium & Shopping Mall)  

OpenAIRE

This thesis is titled: “Legal Review on Hotel Building as Investment Object (Research on Cambridge Condominium & Shopping Mall)”. The hotel building meant in this thesis is hotel building that is located on Cambridge Condominium & Shopping Mall complex. This hotel building is a unit of public housing. For its character as public housing, this building has regulations about common objects, common spaces and common lot. This hotel building can be used for various functions. It can be used a...

Yulia, Irma

2010-01-01

170

Peranan Business Center Dalam Meningkatkan Pendapatan Front Office Department Di Hotel Aryaduta Medan  

OpenAIRE

Sebuah hotel yang baik adalah yang mampu mendapatkan keuntungan dengan memberikan kepuasan bagi para tamunya dengan memenuhi kebutuhan dan keinginannya selama berada dalam lingkungan hotel atau pada saat menginap untuk dapat memenuhi kebutuhan dan keinginan tamu tersebut. Aryaduta Hotel sesuai dengan lokasinya adalah hotel yang terletak di pusat kota ( City Hotel ), yang pusat layanananya terutama pada tamu bisnis dan pengusaha yang memerlukan fasilitas. Fasilitas yang dibutuhkannya selama me...

Prawira, Dwi Ananda

2013-01-01

171

Service quality and customer satisfaction : case: Restel Hotels in Imatra and Lappeenranta  

OpenAIRE

This study is about service quality and Russian customers’ satisfaction at Restel hotel chain which is a partner of the study. The research was carried out at the hotels. The research is based on quantitative approach, but it also includes study based on qualitative approach. Three hundred questionnaire forms were delivered to the customers at the check-in time and returned by hotel guests to the hotel’s reception at check-out time. For better understanding of customers’ motivations and...

Makeeva, Ekaterina

2010-01-01

172

Market segmentation and the changing budget hotel industry in urban South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Market segmentation is a critical driver of change in the hotel industry, resulting in the appearance of differentiated forms of hotel property developments, including budget hotels. International research on budget hotels is mainly limited to North America and Europe, with some more recent studies on emerging economies. This article examines the role of budget hotels within the wider restructuring of the South African hotel industry following the country’s re-entry into the global tourism economy after its democratic transition. Historically, the South African hotel industry became dominated by one- and two-star budget accommodation as a result of the country’s liquor legislation. With the reconfiguration of the hotel industry after 1990 to target the growing international tourism market, the role of budget hotels changed. This analysis examines the diminished role of budget hotels in South Africa’s hotel economy, the shifting nature of the budget hotel and location patterns of budget hotels from 1990 to the present. It shows that post-1990 budget hotels are mainly concentrated in large cities and secondary centres of South Africa, and that in small towns the former liquor-focused budget hotel has been replaced by other forms of accommodation.

Market segmentation and the changing budget hotel industry in urban South Africa

2013-01-01

173

“A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”  

OpenAIRE

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

Girish.S; Karthigai Prakasam. C

2012-01-01

174

Study on the Model of Hotel Rooms Overbooking  

Directory of Open Access Journals (Sweden)

Full Text Available With an increasing of hotel rooms spoiling caused by a variety of reasons, implementation of hotel rooms overbooking has become an inevitable option, the overbooking would also lead to many conflicts. This paper established the expected revenue model of overbooking by the distribution of customer arrival rate, got the optimal quantity of overbooking, found an equilibrium point that can not only make full use of rooms and reduce the loss of room rental which makes the expected revenue the biggest. This study simplified the model according to the actual situation of the hotel, carried on the case analysis at last. The method is convenient and feasible and has some reference significance for the implementation and management of the hotel overbooking.

Liu Hong

2013-01-01

175

EVALUATION OF HOTEL SERVICE-PERFORMANCE PROCESS IN BULGARIA  

Directory of Open Access Journals (Sweden)

Full Text Available The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the research about tourists’ opinion on basic moments in service process. One of the most important characteristics of hotel industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the participation of the customer and without the participation of the staff.This makes the evaluation of service process strongly subjective. Because of this, customer needs satisfaction is a big challenge for the hotel management. Under the present conditions of an increased competition, satisfying customers means offering service-performance process, which not only meets, but also exceeds guests’expectations. This can be achieved by a preliminary study of their requirements and expectations.

Georgina Lukanova

2010-06-01

176

A Study on Factors Affecting Turnover Intention of Hotel Empolyees  

Directory of Open Access Journals (Sweden)

Full Text Available his study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1 more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2 a higher level of organizational commitment among hotel employees has a significantly negative effect on turnover intention; (3 the direct effect of employee job satisfaction and salary level on turnover intention has not reached a significant level. Nevertheless, the two factors have indirect negative effects on turnover intention.

Chun-Chang Lee

2012-11-01

177

A New Strategic Marketing Plan for a Hotel  

OpenAIRE

The aim of the bachelor’s thesis was to analyse the current situation in the small seacoast Italian hotel “Acquasanta” and to create a new strategic marketing plan which is able to solve current problems, fill out gaps and lead to more successful competitive business. Having had a varied experience of working in the hotel field, the newly devised marketing plan is based on personal experiences, theoretical framework and research results. The theoretical framework of the thesis conta...

Nazarova, Elizaveta

2014-01-01

178

Milk and dairy products in hotel daily menue  

OpenAIRE

The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper) on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI) for middle aged and elderly guests, both genders. The obtained results indicated t...

Greta Kreši?; Irena Coli? Bari?; Borislav Šimundi?

2002-01-01

179

Research on the Hotel Image Based on the Detail Service  

Science.gov (United States)

Detail service management, initially developed as marketing programs to enhance customer loyalty, has now become an important part of customer relation strategy. This paper analyzes the critical factors of detail service and its influence on the hotel image. We establish the theoretical model of influencing factors on hotel image and propose corresponding hypotheses. We use applying statistical method to test and verify the above-mentioned hypotheses. This paper provides a foundation for further study of detail service design and planning issues.

Li, Ban; Shenghua, Zheng; He, Yi

180

HOSPITALITY MANAGEMENT : Impact of internship on hotel operation  

OpenAIRE

The primary objective of this thesis was to develop and promote internship. Internship is the way to help student to get acquainted with what they had did in their school days. Internship can be very useful to utilize time, get practical knowledge. Additionally, this study was directed towards following specific objectives; to analyse the effectiveness of the involvement of hotel management education in the hotel operation during the study period. This thesis illustrates the role of inter...

Sharma, Pankaj Diyas

2012-01-01

181

The Implementation of Strategic Planning in Irish Hotel Groups.  

OpenAIRE

The primary objective of this research was to examine the relative importance and success of forty factors over the past five years (1994-1999) that have facilitated and/or impeded the implementation of strategic plans within Irish hotel groups. This research studied twenty-four hotel groups, which consisted of ninety-five strategic business units. An extensive review of strategic management literature by theorists such as Andrews(1971); Ansoff (1990); Chandler (1962); Cole (1997); Day (1984)...

Keys, Frances Alexandra

2001-01-01

182

Design of the electrical services of a hotel  

OpenAIRE

This project deals with the desing of the Electrical Services of a Hotel. The work has been devided into chapters as follows: Chapter 1: This Chapter deals with the illumination design in order to find the levels of illumination for the various areas of the Hotel in accordance with the CIBS code. Chapter 2: This Chapter deals with safety and earthing. It describes the methods used for protection against electric shock and the methods used for earthing. Chapter 3: This Chapter deals with...

Prodromou, Angelos

1993-01-01

183

Peranan Komunikasi Bagi Sales Person Di Soechi International Hotel Medan  

OpenAIRE

Kegiatan pemasaran saat ini menjadi sangat penting bagi usaha perhotelan. Semakin tingginya tingkat persaingan, meningkatnya kompleksitas pasar dan tamu yang semakin kritis akan pasar, mengakibatkan kegiatan perlu dilakukan secara profesional dan agresif. Faktor-faktor tersebut mengandung arti bahwa, keberhasilan usaha hotel tergantung pada kemampuannya untuk memenuhi kebutuhan dan ujuan-tujuan tamu. Oleh sebab itu sebagai perwakilan dari hotel maka seorang sales person sebagai staff dari...

Jojor Anita Oktariana Sitorus

2009-01-01

184

Hotel Classification Systems: A Comparison of International Case Studies  

OpenAIRE

Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electroni...

Roberta Minazzi

2010-01-01

185

Responsible resource management in hotels : attitudes, indicators, tools and strategies  

OpenAIRE

Hotels constitute one of the main, and still expanding, pillars of the tourism sector and are highly unique among other commercial buildings. Resource intensive and frequently inefficient systems and operational routines applied in the sector, result in considerable environmental impact and indicate an urgent need for more environmentally sound practices and products in the hotel industry. A certain level of activity in the area of reducing resource use has been observed for quite some time b...

Bohdanowicz, Paulina

2006-01-01

186

STRATEGIC EMPLOYEE TRAINING AND DEVELOPMENT IN CHINESE LUXURY HOTELS  

OpenAIRE

Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D) practices from a Western human resource development (HRD) perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to supe...

Yu Wang

2006-01-01

187

Strategic Employee Training and Development in Chinese Luxury Hotels  

OpenAIRE

Training and development is increasingly important to the international hotel industry, especially in China. This paper examines some Chinese four- and five-star hotels’ training and development (T&D) practices from a Western human resource development (HRD) perspective and compares the results between the Chinese state ownership and Sino-foreign joint ventures using multiple case studies. Results seem to show that the western way of training and development may not necessarily lead to supe...

Wang, Yu

2005-01-01

188

INVESTIGATING HOTEL EMPLOYEE INVOLVEMENT IN STRATEGIC HUMAN RESOURCES MANAGEMENT  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study is to investigating participation levels of hotel employees in the dimensions of strategic human resources management. To achieve this, we present to what extent hotel employees participated in the dimensions of strategic human resources management. The success of hotel business in undertaking the wishes and expectations of its employees will motivate them and will contribute to the managers and companies. The research data was derived from employees working full-time shifts in a five-star hotel. At the end of the research, it’s stated that most of the employees participated in the dimensions of strategic human resources management. However, it’s determined that most of the employees had a middle level participation according to the statements that produce the dimensions strategic human resources management. As a result, it’s deduced that employees in hotels care about the dimensions of strategic human resources management and participate in them. The fact that the data was gathered from only one five-star hotel is an important constraint of this study.

Rana Ozen Kutanis

2012-06-01

189

Influence of Location on Dea Efficiency Measure Case Study from Taiwanese Hotels  

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Full Text Available In the face of a highly competitive environment, hotel’s operational efficiency plays a crucial role in determining a hotel’s profitability and competitiveness. Efficiency measures can provide hotel managers with benchmarking information and further insight of how the hotel can improve efficiency with its current resources or through changing resource allocation. This research initially adopted Data Envelopment Analysis (DEA to measure the relative operational efficiency of 57 international tourist hotels in Taiwan. However, this DEA score only indicated the relative efficiency of all sample hotels and did not consider the role of location. This shortcoming was rectified through the construction of an area adjustment to reflect the effect of location on DEA efficiency. Implications for hotel management arising from this adjustment are discussed.

Chieh-Heng Ko

2013-01-01

190

Hotel Chain’s Strategic Options to Penetrate the Romanian Market  

Directory of Open Access Journals (Sweden)

Full Text Available The European hotel industry is dominated by small companies that own and operate a hotel. The rest of the market contains hotel chains. Most of the international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania, but for the moment, only 3.5% belong to international hotel chains. The objectives of the study are identifying the level of attractiveness of Romania for international hotel chains, establishing the options of penetration chosen by them and the main influence factors upon the penetration on the market. The decision made by a hotel company to carry out its activity in a foreign country and the penetration strategy into the market can be motivated by many reasons. The study revealed that Romania ranks 24 out of 27 in terms of the opportunities of American international hotel chain that wants to enter the market. Analysing the 20 international hotel chains present on the Romanian market was found that the preferred penetration strategy is contract management. Research has indicated that the country of origin of the international hotel chain, chain size, the number of hotel stars belonging to a chain and the hotel establishment year has a statistically significant influence upon the strategy used to penetrate Romanian hotel market.

Smaranda Cosma

2014-11-01

191

An analysis of hotels' green activities and its influence on hotels' projected image using a mixed methodology  

OpenAIRE

Hotel companies have developed and implemented green activities mainly in three areas: energy management, water conservation, and waste management. A variety of influential drivers of green initiatives have been addressed, including cost savings, corporate social responsibility, and market demand. With growing consumer demand for green initiatives, it is important to examine whether hotel companies position green messages to those consumers. Researchers attempted to answer the four main que...

Zhao, Chen

2011-01-01

192

How to Improve the Business Achievement of Seven Stars Hotel in Nanchang  

OpenAIRE

Nowadays in the hotel industry there exists a fierce market competition by the rapid development of China’s economy. China’s hotel industry has used a planned economy hostel mode in the past, however, the mode has changed into a star formation hotel. There are more and more luxurious and comfortable four or five star standard hotels than before. This kind of hotel is a suitable selection for the business people, tourists and any other groups. Seven Stars Hotel is a four- star standard bu...

Zheng, Jingchen

2011-01-01

193

24 CFR 203.16 - Certificate and contract regarding use of dwelling for transient or hotel purposes.  

Science.gov (United States)

...regarding use of dwelling for transient or hotel purposes. 203.16 Section 203.16...regarding use of dwelling for transient or hotel purposes. Every application...covered by the mortgage for transient or hotel purposes, together with the...

2010-04-01

194

Pentingnya Pemahaman Penggunaan Cleaning Supplies Oleh Roomboy/Maid Sehingga Tercapai Efektivitas Kerja Di Hotel Aryaduta Medan  

OpenAIRE

Hotel merupakan salah satu unsur terpenting dalam mata rantai kepariwisataan, maka dari itu dibutuhkan manajemen hotel yang dapat mengupayakan berbagai hal untuk meraih minat tamu dan membuat tamu lebih lama tinggal di hotel, karena sudah diketahui bahwa tamu merupakan sumber pendapatan terbesar yang dimiliki hotel. Kebutuhan tamu yang akan menginap harus ditangani dengan baik untuk menigkatkan pendapatan hotel tersebut. Tamu yang datang ke hotel memerlukan tempat yang nyaman, dan bersih untu...

Marbun, Darsono

2013-01-01

195

Green Marketing Plan Developments and an Investigation into its Application : A Case Study of the Left & Right Hotel, Shenyang, China  

OpenAIRE

Traditionally hotels in China have been independently owned and operated, and not part of a chain. However recent consumer trends have shifted toward high-class hotels and chain hotels, these types of hotel are able to provide a more competitive price and a uniform standard of facilities. Independently owned hotels are facing increased competition from the newer types of hotel and as such must design and implement a suitable marketing plan in order to maintain current market share, and introd...

Hu, Siyu

2013-01-01

196

Multivariate Variables Recognition using Hotelling’s T2 and MEWMA via ANN’s  

Directory of Open Access Journals (Sweden)

Full Text Available In this article, a method for multivariate pattern recognition using artificial neural networks (ANN is proposed. The method is useful for monitoring multiple variables during the statistical process control. It employs descriptive statistics and multivariate control techniques. Three different ANN’s are evaluated to identify the network with higher efficiency during pattern recognition of multivariate variables tasks from data bases. Two data bases are analyzed; the first one is generated by simulation using the Montecarlo method, and the second data base was obtained from a public data base repository. The method consists of three stages: multivariate variables generation, multivariate analysis and pattern recognition using ANN’s. Several multivariate scenarios were generated using a combination of 2, 3 and 4 patterns in multivariate variables for the Hotelling’s T2 and MEWMA statistics that were analyzed to know its behavior and to determine their statistical characteristics. The pattern recognition task was evaluated using the ANN. In both study cases, experimental results showed an improved efficiency when using the Perceptron and the Backpropagation networks compared to the RBF network.

Chiñas-Sánchez Pamela

2014-01-01

197

Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The tourism industry is in the important state in the national economy, and the hotel industry is the important part of the tourism industry, and the medium and small sized hotels occupy certain market share because of the numerous quantity. Because the service qualities of medium and small sized hotels are different, so the service quality of the hotel is the nuclear content of hotel management. At present, the supply exceeds the demand in the global hotel market, and the competitions among hotels are very intense, and who can supply excellent service for customers, who can obtain predominance in the market and attract more customers and get good benefits, and so the service quality is the life of hotel. In China hotel industry, especially for medium and small sized hotels, their management methods are draggled and there service qualities are relatively low, so many problems exist in this industry. As viewed from customers, this article discusses the satisfactory degree measurement about medium and small sized hotels based on the SERVQUAL method put forward by Parsuraman and the domestic scholars’ opinions about hotel service research, and analyzes the service quality problem of medium and small sized hotels and puts forward the project of improvement.

Fan Chen

2009-02-01

198

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje / Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Scientific Electronic Library Online (English)

Full Text Available SciELO Venezuela | Language: Spanish Abstract in spanish En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educa [...] ción básica, en la ciudad de Maracay (Aragua, Venezuela). Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007). A través de los diagnósticos Educativo (lenguaje y saberes previos) y socioeconómico (realidad social sobre la cual se tiene responsabilidad) y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980) en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional. Abstract in english Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistor [...] y as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007). An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge) and socioeconomic (social reality and responsibility towards it) diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980). The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo, la Rosa; Harrison, Bustamante.

2009-06-01

199

La metropolización espacial de Maracay 1940 - 2007: Una propuesta pedagógica para su aprendizaje Spatial metropolization of Maracay 1940-2007: A pedagogical proposal  

Directory of Open Access Journals (Sweden)

Full Text Available En el contexto del proceso enseñanza y aprendizaje que exige la formación integral del educando y la integración del conocimiento, en este artículo se presentan los resultados de una experiencia pedagógica desarrollada en la asignatura Geografía de Venezuela, con alumnos/as del noveno grado de educación básica, en la ciudad de Maracay (Aragua, Venezuela. Desde la Geohistoria como perspectiva central de análisis y síntesis, se propone investigar la Metropolización Espacial de Maracay (1940-2007. A través de los diagnósticos Educativo (lenguaje y saberes previos y socioeconómico (realidad social sobre la cual se tiene responsabilidad y del Trabajo de Campo se aborda una aptitud para plantear y analizar problemas de la comunidad articulados a la ciudad, la región y el país. La confrontación realidad - pensamiento, la recolección y posterior interpretación témporo - espacial; así como el uso de enunciados derivados del espacio cotidiano del estudiante, de sus necesidades, problemas e intereses se concreta una praxis pedagógica sustentada en el saber - hacer - convivir que orienta las estrategias y procedimientos en la planificación para despejar relaciones geohistóricas que explican su presencia en el contexto espacial que le es propio. La carta geográfica síntesis expresa la aproximación al comportamiento de la ciudad de Maracay en un período histórico determinado. Los elementos que la estructuran constituyen la trama de los diagnósticos y el proceso sincrónico - diacrónico donde priva lo interdisciplinario en la enseñanza de la Geografía de Venezuela en el marco de una dimensión social que deja claramente establecido la realidad para pensar - sentir - hacer - ser que exige la formación del educando y la integración del conocimiento como lo dispone la Ley de Educación (1980 en su artículo Nº 3. Los resultados trascienden el ámbito escolar para organizar foros, exposiciones y charlas a los efectos de la democratización del conocimiento y apuntalar la Escuela como centro del quehacer comunitario con visión regional y nacional.Within the teaching and learning context that demands an integral education and knowledge integration, this article presents the results of a pedagogic experience developed with secondary education students from 9th grade in the course of Venezuelan Geography in Maracay, Aragua state. From geohistory as a central perspective for analysis, the main objective is to conduct a research on Maracay Spatial Metropolization (1940-2007. An aptitude to set and analyze community problems related to the city, the region and the country is recognized through the educational (language and previous knowledge and socioeconomic (social reality and responsibility towards it diagnosis and fieldwork. Reality-thinking confrontation, collection and time-spatial interpretation, as well as the use of statements derived from the students’ context, needs, problems and interests, are the framework of a pedagogical praxis based on knowing-doing-living. These three aspects guide strategies and procedures in lesson planning to identify geohistoric relations that explain its presence in the specific spatial context. The geographic chart synthesis is an approximation to Maracay city behaviour in a specific historic period. Its constituting elements are the fabric structure for the diagnosis and the syncronicdiacronic process where interdisciplinary views prevail in the teaching of Venezuelan Geography through the framework of a social dimension that clearly provides the reality to think, to feel, to do and to be, as stated in Article 3 of the Education Law (1980. The results can be applied outside the school context to organize forums, lectures and workshops in order to democratize knowledge and consolidate the school as the center of community work from a regional and national vision.

Domingo la Rosa

2009-06-01

200

Self-Positioning of International Tourist Hotels in Taiwan  

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Full Text Available This paper analyzes the self-positioning of international tourist hotels (ITHs in Taiwan at the corporate strategylevel and posits two types of positioning strategy-room revenue-oriented and food and beverage (F & Brevenue-oriented - to examine which one is suitable for ITHs. Hotels located in Hualien and in scenic areas havea significantly negative effect on the ratio of F & B revenue to total revenue, implying that hotels in these areasshould be room revenue-oriented. Local tourists have a significant positive impact on the ratio of F&B revenueto total revenue, whereas Asian tourists have a significant negative impact on the ratio. Moreover, theoperation-year and room price have significantly negative effects on the ratio of F & B revenue to total revenue,suggesting that historic hotels should adopt room revenue-oriented positioning and improve their service qualityso as to be able to increase the room price. The number of restaurants has a positive effect on the ratio of foodand beverage revenue to total revenue. Therefore, the hotels adopting F&B revenue-oriented positioning shouldoffer diversified types of restaurants for various tourists.

Jin-Li Hu

2013-08-01

201

Attitudes of Hotel Managers Towards EC in South Africa  

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Full Text Available Advances in Information Communication Technology (ICT have changed the way of doing business in many industries, including tourism and hospitality. Much has been written about the importance of ICT particularly on how the use of the ICT in the lodging industry is growing exponentially and that this enables hotels to reconsider the way they are doing business. As a result, more emphasis is now on how to change the attitude of hotel managers towards adopting ICT to enhance hotel performance. Educating the manager about affordances of ICT determines whether or not the hotel will benefit from the new technology. The author examined the relationship between managers’ attitudes and the extent of electronic commerce (EC adoption. The paper examines the perceptions of 332 South African managers within the South African hotel industry. A quantitative research design was used through a questionnaire to collect data from the managers. The research highlights the importance of changing the managers’ attitude for technology to be accepted.

Nomsa Mndzebele

2013-02-01

202

An Analysis on Chinese Hotel Enterprises’ Outsourcing Strategic Modes and Corresponding Development Conception  

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Full Text Available The present outsourcing management mode of travel hotels has caused attention of the global hotel industry. Though the application of outsourcing modes, we can renew and combine hotels’ structure, making hotels centralize their market superiority and enterprise core competitiveness. This thesis mainly discusses Chinese hotel enterprises’ outsourcing strategic modes and corresponding development conception. Firstly, it analyzes the outsourcing strategy concept and the theory frame; secondly, it expounds hotels’ several outsourcing strategic modes; thirdly, it summarizes the effect and significance of Chinese hotel outsourcing strategic modes. Simultaneously, it also proposes the outsourcing strategic modes’ management and the safeguard countermeasures, and makes the macroscopic summary and the forecast to Chinese hotels’ outsourcing strategy development in future.

Li Song

2009-02-01

203

POSSIBILITIES OF FINANCIAL SUPPORT TO SMALL AND MEDIUM HOTEL COMPANIES IN SERBIA  

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Full Text Available Abstract:Small and medium hotel companies in the majority of developed tourist countries have dominant role in hotel industry. The same situation is with Serbia. An important precondition for successful business of a hotel is accepting and applying basic pillars of marketing concept i.e. satisfying needs and expectations of guests inorder to achieve profit. Small hotel companies have specific problems in their daily business. Top priority in management and surviving of hotels is cash, because fixed costs are very dominant so hotels earmark more resources for them than for marketing. This means higher engagement and involvement of the state in furtherdevelopment of small and medium hotel companies in Serbia. The state should provide favourable subsidized credit lines for small and medium hotel companies in Serbia, through appropriate support programmes.

Dragoljub Barjaktarovic

2010-06-01

204

Hotel Polynesian Village Florida- (EE.UU.  

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Full Text Available This hotel unit with 500 rooms is located in a beautiful plot situated along the beach of a laguna in Disneyland, Florida. It consists of 10 individual pavilions, two units with two stories and six with three stories, in addition to a main building with two stories —offices, W.C.s, bar shops, banquet halls, etc.— and a monorail station connected with the covered passages, and with a view of the beautiful horizon that reminds one of the South Sea in the last century. The building for the guests is formed by metal structure modules of 9.10 x 4.50 x 2.70 m, that are placed on top of each other. Each one weighs 7 t and they are all completely equipped.Este conjunto hotelero, de 500 habitaciones, se halla enclavado en un hermoso solar situado a lo largo de la playa de una laguna del Mundo de Walt Disney, en Florida. Consta de diez pabellones individuales, dos unidades de dos plantas y seis de tres alturas, además de un edificio principal de dos plantas —oficinas, servicios, bar, tiendas, salones de banquetes, etc.— y una estación del monorraíl enlazada con los paseos cubiertos con vistas al bello horizonte, que recuerda el de los Mares del Sur, en el siglo pasado. Los edificios para huéspedes están formados por módulos de 9,14 X 4,57 X 2,74 m, con estructura metálica, que se colocan uno sobre otro. Cada uno pesa 7 t y van completamente equipados con todas sus instalaciones necesarias.

Welton Becket y Asociados, Arquitectos

1974-06-01

205

Hotel general managers' use of consumer, expert, and internal feedback to improve service quality  

OpenAIRE

Hotel management is exposed to a variety of feedback on a daily basis. Accordingly, hotels receive information from internal sources such as their corporate executives, and front-line employees. They also receive information from experts, such as those who inspect the hotel as part of the formalized rating system as well as mystery shoppers. Finally, hotels receive feedback from consumers regarding the quality of the services they provide. Today, technology allows for such feedback to be publ...

Torres, Edwin N.

2012-01-01

206

Chinese travel agents' perceptions on the hotel preferences of Chinese travelers to the United States  

OpenAIRE

Hotels, as one crucial part of tour packages, are among the determining factors in shaping travelers' overall travel experience. The present research focused on Chinese travel agencies' perceptions of hotels in the United States, attempted to determine Chinese travelers' hotel preferences, and sought to assist American hotel management to prepare for future Chinese guests. Ten personal interviews were conducted to gather first hand data with general managers or a manager directly responsible ...

Wu, Beiqi

2011-01-01

207

Upanya Housekeeping Depertement Dalam Menangani Lost And Found Guna Meningkatkan Citra Emerald Gardenia Internasional Hotel Medan  

OpenAIRE

Dewasa ini industri perhotelan sangat berkembang mengingat banyaknya tamu lokal maupun tamu mancanegara yang berdatangan ke Indonesia, khususnya medan. Oleh karena itu sudah tentu para tamu membutuhkan tempat menginap serta fasilitas-fasilitas lainnya. Hal ini menyebabkan tumbuh berkembangnya serta timbulnya persaingan yang semakin meningkat diantara perusahaan hotel. Munculnya hotel-hotel baru dengan kuantiutas dan kualitas yang berbeda-beda. Dalam hal ini perusahaan hotel berusaha untuk men...

Sadat, Anwar

2010-01-01

208

Sistem Penanganan Barang-Barang Bawaan Tamu Rombongan Di Hotel Sheraton Mustika Ressort And Spa Yogyakarta  

OpenAIRE

Front Office Department pada sebuah hotel ialah jantung dan urat nadinya sebuah hotel. Dikatakan demikian karena bagian inilah yang pertama kali dijumpai oleh tamu yang akan menginap di hotel. Sehingga bagian inilah yang mempunyai andil besar dalam menciptakan kesan pertama dan kesan terakhir kepada tamu tentang kualitas produk maupun pelayanan di sebuah hotel Di dalam bagian front office ini terdapat beberapa bagian yang saling terkait antara yang satu dengan yang lainnya. Salah satu bagian ...

Tambunan, Kristiana

2014-01-01

209

Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels  

OpenAIRE

A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples whil...

Olufemi Daniel Durodola; Cyril Ayodele Ajayi; Samuel Adesiyan Oloyede

2011-01-01

210

The Extent of Environmental Responsibility in Korea’s Top Ten Five-Star Hotels  

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Full Text Available This paper will provide a snapshot of the level of environmental responsibility of Korean top ten five-star hotelsin relation to their environmental disclosures. Content analysis is employed to review the environmentaldisclosures of the top ten hotels in Korea, as defined herein. This study found that the level of environmentalresponsibility of Korea’s leading hotels lags behind the standard global environmental hotel practices in manyways. Consequently, many improved environmental practices need to be implemented by these sampled hotels.

Sung-Wook Kang

2014-10-01

211

Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments  

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Full Text Available No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA, it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.

Elbeyi Pelit

2010-03-01

212

A NEW COMMUNICATION APPROACH FOR THE HOTEL INDUSTRY  

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Full Text Available Lifecycle concept is well known from performance in kind, but is also crucial for services and service marketing. The focus of this concept is the assumption, that every performance has a limited lifetime and the selling of this performance underlies a cyclic development over time (Wiesner and Sponholz, 2007, p. 27. The purpose of this paper is to gain insights about the changes in needs and expectations in terms of communication of hotel customers during relationship lifetime and the impact on communication and hence, also retention strategies. With the help of a questionnaire, hotel customers in different customer lifecycle phases are asked for their needs and interests concerning marketing communication. With these insights, the creation of a new dynamic communication approach for the hotel industry is possible.

SANDRA HEIDEN

2013-01-01

213

Croatian Hotel Industry Financial Features Within the Period of Privatization  

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Full Text Available The Croatian tourist sector has been stagnating during the period of transition. By analyzing the balance of Croatian hotels, the influence on the changes and courses of balance, the author points out the increasing seriousness of the situation in Croatian hotel industry measured in the relation of property, debts and owners’ capital. The connection between the financial structure, balance liabilities and the diversification of the instruments of property structure, defines the optimal financial adjustment of firms in tourism. In present-day Croatian hotel companies, uncertain profits make the company risky, not only in the aspect of debts but also considering the equity capital, which is then reflected in unsatisfactory business results. Similar researches are crucial ways towards a global knowledge about privatization in Croatian tourism today.

Jasmina Lon?ar

2004-11-01

214

Energy Analysis for New Hotel Buildings in Egypt  

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Full Text Available This paper summarizes the results of energy simulation analysis to determine the effectiveness of building characteristics in reducing electrical energy consumption for hotel buildings in Egypt. Specifically, the impact on building envelope performance is investigated for different strategies such as window size, glazing type and building construction for two geographical locations in Egypt (Cairo and Alexandria. This paper also studies the energy savings in hotel buildings with 200 rooms for different Lighting Power Densities (LPD, Energy Input Ratios (EIR, Set point Temperatures (SPT and HVAC systems. The study shows certain findings of practical significance, e.g. that a Window-to-Wall Ratio of 0.20 and reasonably shaded windows lower the total annual electricity use for hotel buildings by more than 20% in the two Egyptian locations.

Dr. George B. Hanna

2014-12-01

215

A STUDY ON THE PERFORMANCE OF TOP INDIAN HOTELS  

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Full Text Available Performance of a company can be gauged using many parameters such as Gross Profits, Net profits, Earnings per Share, Profits After Tax, Operating Profits, Return on Capital Employed, Return on Net Worth, etc. However, it is universally accepted that turnover of a firm is the strong parameter highlighting its performance. Positive trend in the growth of sales of a firm indicates better growth prospects for it. Sales of a company signposts its size and growth potentials. A list of Indian hotels which are topping the list based on value of sales has been collected and performance of these hotels during 2004, 2008, 2013 and 2004-13 have been ranked using Data Envelope Analysis.Analysis reveals that performance of the hotels has been fluctuating over the study period, though their performance is highly encouraging during the last year of 2013.

G. Madan Mohan

2014-05-01

216

Impacts of Globalisation on Hotel Companies’ Internal Operation Environment  

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Full Text Available
In the 21st century, with the increasing levels of globalisation in hotel industry, hotel companies will need to learn different management approaches to survive and develop in environmental circumstances with high levels of uncertainty as well as understand the implication of future impacts, both positive and negative, of the changing environment in which they operate. As international trade and business expand, there is no question that international linkage will become more important for the hotel industry. This essay focuses on globalisation in the hotel industry and explains how the increasing levels of globalisation, in this particular industry may affect the internal operating environment (e.g. organisational culture, structure, management styles etc. of hotel companies.
Key words: Globalisation, Impact, Hotel, Internal-operating environment
Résumé :Dans le 21er Siècle, avec l’accroissement de niveau de globalization dans l’hôtellerie, les companies d’hôtels auront besoin d’étudier les approaches du different management à survivre et de développer dans les circomstances environnementales avec un haut niveau incertain ainsi que comprendre l’implication des futures impacts, positive à la fois négative, de changement environnemental. Avec l’expansion des affaires internationales et du commerce, il n’y a pas de problème que la liaison internationale deviendra plus importante pour l’hôtellerie. Cette essaie met une importance sur la globalisation dans l’hôtellerie et explique comment, au fur et à mésure la globalisation, cette industrie particulière peut influencer l’Environnement d’Opération Interne de l’hôtellerie (e.g. culture organisationelle, structure, styles de management etc..
Mots clés: Globalisation, Impact, Hôtel, Environnement d’Opération Interne

Zhen-Jia ZHANG

2009-12-01

217

AIDS knowledge of hotel workers in Cappadocia Region  

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Full Text Available Purpose: The aim of our study was to determine the knowledge level of hotel workers about AIDS.Material and Methods: This study was conducted on 266 hotel workers working in 4 and 5 star hotels in the touristic region of Cappadocia. A questionnaire including the way of transmission and prevention of AIDS was filled in by means of face-to-face interviews.Results: The rate of hotel workers who had previously heard about AIDS was 94.7%. Among all the workers, 85.7% knew that AIDS was a transmitted disease. Heterosexual intercourse, blood transfusion and direct contact with infected blood were the most widely known ways of transmission. Only 36.1% of the workers stated that the outer appearance of a person with AIDS might be healthy. Of the workers, 44.4% considered that the risk of AIDS is existent in their lives or workplaces. The workers stated that the most important measures for preventing AIDS are using condoms (85.3%, avoiding infected blood or body fluid (80.5% and being monogamous (75.9%. While the rate of workers who had heard the information about AIDS from health personnel was 41.7 %, radio/television (90.1% and newspapers/books (80.6 % were the most important sources of information.Conclusion: Our findings indicated that hotel workers do not have enough information about AIDS and they generally obtain this information from media. We believe that education programmes in collaboration with health institutions and hotel directors may be effective to protect the workers from probable AIDS risk.

Ahmet ÖZTÜRK

2003-06-01

218

Measuring Service Quality Dimensions: An Empirical Analysis of Thai Hotel Industry  

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Full Text Available The aim of this study is to focus on hotel service quality based on the application of 29 characteristic indicators from the SERVQUAL model by comparing two hotel types, namely the boutique and the business hotel, in Thailand and to understand the expectation, perception and gaps between expectation and perception regarding hotel service quality. The study applied a self-administered questionnaire to measure the expectation and perception of service quality characteristics of hotels in Thailand. A total of 108 usable questionnaires were analyzed. The analysis shows that the service quality of hotels in Thailand was moderately low. Hotels were not able to deliver services as expected. Also, the customer expectation of the services of the boutique hotels was higher than that of the business hotels. It is observed that this study can claim to be the pioneer study of hotel service quality in Thailand; in that sense this study contributes to the literature by providing an advanced understanding of the hotel service quality in different types of hotel. This study also provides an opportunity for a comparison with other studies conducted previously in different parts of the world.

Sakun Boon-itt

2012-09-01

219

Tinjauan Tentang Pendistribusian Linen Pada Departemen Housekeeping Di Hotel Danau Toba Internasional Medan  

OpenAIRE

Hotel Danau Toba Internasional merupakan salah satu hotel berbintang lima (*****) di kota Medan. Hotel ini mempunyai departemen housekeeping yang memegang tanggungjawab penuh dalam pendistribusian linen. Proses pendistribusian linen masih ditemukan beberapa kekurangan yaitu kurang melaksanakan standar operasional prosedur, sering mengalami keterlambatan dalam tiap shiftnya, mengalami kekurangan tenaga kerja, dan kekurangan parstock dalam memenuhi kebutuhan linnen, dan kurang mengetahui cara m...

Munthe, Aris Ricardo

2011-01-01

220

Etap Hotel Augsburg City with green technology. VRV heat recovery technology in low-budget hotels: 2-conductor and 3-conductor systems; Etap Hotel Augsburg City mit gruenen Extras. VRV-Technologie in Low-Budgets-Hotels in 2- und 3-Leiter Ausfuehrung  

Energy Technology Data Exchange (ETDEWEB)

Etap Hotel, the low-budget hotels of the Accor Group and the European leader in this segment, opened a new hotel in Augsburg city on 1 March 2010. the building was constructed according to ecological criteria and boasts state-of-the-art technology. The contribution presents details.

Graupensberger, Thomas; Huhn, Ole [Daikin Airconditioning Germany GmbH, Muenchen (Germany)

2011-11-15

221

77 FR 37326 - Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration, Mackinaw Island, MI  

Science.gov (United States)

...USCG-2012-0533] RIN 1625-AA00 Safety Zone; Grand Hotel 125th Anniversary Fireworks Celebration...on Lake Huron to commemorate the Grand Hotel's 125th anniversary. The Captain of...Sainte Marie, has determined that the Grand Hotel Celebration Fireworks Display will...

2012-06-21

222

Erilainen, historiallinen & mielenkiintoinen – Best Western Premier Hotel Katajanokan imago yritysasiakkaiden näkökulmasta  

OpenAIRE

Best Western Premier Hotel Katajanokka on Helsingin Katajanokalla sijaitseva, entisessä Helsingin lääninvankilassa toimiva hotelli. Hotelli Linnanpuisto Oy osti vuonna 2006 museoviraston suojeleman kiinteistön: ensimmäisille vieraille Best Western Premier Hotel Katajanokka avasi ovensa toukokuussa 2007. Tämän opinnäytetyön päätavoitteena oli selvittää, millainen imago Best Western Premier Hotel Katajanokalla on yritysasiakkaiden näkökulmasta. Tavoitteena oli myös selvittä...

Norha, Martina; Averin, Inka

2011-01-01

223

Thermal and photovoltaic solar system in Urban hotel; Sistema solar termico y fotovoltaico en hotel urbano  

Energy Technology Data Exchange (ETDEWEB)

The article describes the Solar Energy installations that are being carried out in the Hotel Monte Malaga promoted by the Gabriel Rojas Group. We can consider this project to be pioneer in Spain since it uses Photovoltaic Solar Panels as parasols in facades in order to reduce its frozen load and with the intention of producing electric energy that will be injected to the grid. In addition, solar collectors over roof are being used distributed in a totally integrated way with the building for the preheating of the sanitary hot water producing a saving of around 90% of the natural gas consume. This entire project is carried out in an ultramodern design using different bioclimatic techniques that turns this building into a singular one. (Author)

Garcia, J.; Perpinan, O.; Ramirez, F.; Eyras, R.; Vega, J.

2004-07-01

224

“COMPOSTING: A SUSTAINABLE AND PROFITABLE APPROACH FOR HOTEL’S ORGANIC WASTE”  

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Full Text Available The purpose of the study is to highlight themost complex issues related to hotel industry especially in the wake of increased quantity of organic waste generation from this industry by identifying the various gaps present in current waste management system in hospitality industry.Study aims to highlight various areas of improvement and their positive implications. For this purpose extensive literature review has been done on hospitality industry in order to find out innovative waste management practices especially organic waste that have the potential to ensure the sustainability as well as profitability of the overall business. Qualitative approach along with various case studies has been used for the carrying out the study. Various parameters and dimensions emerged after analyzing literatures and case studies. Composting is most effective and efficient green practices to utilize organic waste and convert into manure or biogas.

Amar Nath

2014-10-01

225

PEREHDYTYSOPAS ORIGINAL SOKOS HOTEL KAARLEEN : Hotellin vastaanottovirkailijoiden perehdyttäminen  

OpenAIRE

This thesis is practice based and it consists of two parts. The first part is a report on orientation and work guidance. The report begins with an introduction of S Group and the commissioner, Original Sokos Hotel Kaarle. Issues related to oc-cupational safety are also analysed in this part. Original Sokos Hotel Kaarle is located on the seafront in Kokkola Central Ostro-bothnia. The area has a lot of industry, which creates a need for accommodation around the year. In the summertime ther...

Ahola, Tiina-marja

2014-01-01

226

Hotel Employment in Kenya; Contingent Work or Professional Career?  

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Full Text Available While hospitality is a great industry, it presents ample opportunities as well as many challenges. The most successful worker must have positive attitude and energy in addition being naturally friendly and service-oriented. In Kenya, tourism is a major industry and a key driver towards the Vision 2030. It has made major contributions toward the country's Gross Domestic Product (GDP, over the past few years and has thus contributed towards the economic development of the country. Large number of international travelers come to this country and embarks on adventure safaris, which helps in generating revenue for the country. Tourism has also helped in providing employment to a large number of people in Kenya. The hotel industry has also flourished because of this reason. A large number of hotels are regularly coming up over here to provide accommodation to the tourists visiting here for a holiday. Tourism generates revenues of nearly $500million per year. The purpose of this study was therefore to evaluate and assess employment as well as career growth in this industry. The study adopted descriptive survey research design. Simple random sampling method was used to pick respondents for this study. Subjects for this study included 493 non-management employees working on permanent basis in the selected hotels. This study therefore involved a total of 133 permanently employed staff working in these star-rated hotels. Data from the respondents were collected using both structured and unstructured questionnaires. Descriptive statistical tools such as means, standard deviations ratios, percentiles and correlations were used to present the study findings. The results indicated that majority of workers in hotel jobs in Kenya (51% had diploma certificate while 33% studied up to secondary level (Kenya Certificate of Secondary Education without any post secondary qualification. The study further established that, only 10% were degrees holders and only 5% had post graduate qualifications. The results also indicated that training, experience, age, promotion and the hotel star-rate were key factors in determining the length of stay in hotel job or moving to other unrelated careers. The study therefore recommended that, the management to look into the employee welfare such as salary among others to motivate them. The study further recommended the improvement of working conditions in the hotels to boost employees’ morale. These were recognized as the ingredients to employee commitment to the organization and establishment of employee’s career growth in the industry.

K. Samson Kuria

2012-07-01

227

TINGKAT EFEKTIVITAS INSTALASI PENGOLAHAN LIMBAH CAIR HOTEL-HOTEL DI YOGYAKARTA  

Directory of Open Access Journals (Sweden)

Full Text Available In the period of 2002 - 2003, a study was performed to assess the effectiveness of hotels' wastewater treatment plants in reducing  wastewater pollutant contents in Yogyakarta. There were 11 hotels surveyed, with 44 wastewater samples analysed in the parameters of BOD, COD, TDS, and detergent. The effectiveness degrees of the wastewater treatment plant in reducing pollutants in 2002 for the above parameters were 72.72% (BOD, 45.45% (COD, 90.90% (TDS, and 90.90% (detergent. While those for 2003 the degrees of pollutant removal were 45.45%, 27.27%, 81.81%, and 90.90% for the parameters of BOD, COD, TDS, and detergent respectively. It was meant that for the parameters of BOD, COD, TDS, and detergent, the effectiveness degree of the plants in 2003 for reducing the pollutants was decreasing as many as 27.27%, 17.73%, 9.09% and 0.0% respectively compared to those in 2002. Then, average level of the plant capability in reducing pollutant content in 2002 for the parameters of BOD, COD, TDS, and detergent were 72.28%, 66.5%, 74.7%, and 56.3% respectively, and those in 2003 were 56.7%, 59.5%, 74.5%, and 37.5% respectively, so the decreasing level of the plant capability for each parameters were 15.8%, 7.0%, 0.2%, and 18.8%. The average contents of BOD, COD, and TDS in outlet of the plants were 38.45 mg/l, 108.27 mg/l, and 20,7 mg/l respectively (2002, and 38.90 mg/l, 97.5 mg/l, and 34.09 mg/l respectively (2003. Improvement of the wastewater treatment plant performance especially was needed to reduce the parameters of BOD and COD.

Hendro Martono

2012-10-01

228

UK LIFE projects  

SCPinfonet

75, 1997, LIFE97 ENV/UK/000439, An environment friendly repair system for \\leaking .... Reduction of waste discharge by underground disposal of process \\residues. .... LIFE03 ENV/UK/000605, Bioabsorption of metals from abandoned \\mine ...

229

uk prtr consultation e  

SCPinfonet

Consultation on proposed changes to the UK Pollutant Release and Transfer Registers (PRTRs) for 2005 to 2007 Document for public consultation, March 2005 Environment Agency Consultation on proposed changes to UK ...

230

here - Research Councils UK  

SCPinfonet

opportunities as they emerge and ensure that the UK has the skilled .... energy, \\manufacturing and climate change to underpin sustainable ..... first African \\country to reduce its. HIV infection rate. ... the UK to help reduce their impact. The \\Flood.

231

Spinning Reserve From Hotel Load Response: Initial Progress  

Energy Technology Data Exchange (ETDEWEB)

This project was motivated by the fundamental match between hotel space conditioning load response capability and power system contingency response needs. As power system costs rise and capacity is strained demand response can provide a significant system reliability benefit at a potentially attractive cost. At ORNL s suggestion, Digital Solutions Inc. adapted its hotel air conditioning control technology to supply power system spinning reserve. This energy saving technology is primarily designed to provide the hotel operator with the ability to control individual room temperature set-points based upon occupancy (25% to 50% energy savings based on an earlier study [Kirby and Ally, 2002]). DSI added instantaneous local load shedding capability in response to power system frequency and centrally dispatched load shedding capability in response to power system operator command. The 162 room Music Road Hotel in Pigeon Forge Tennessee agreed to host the spinning reserve test. The Tennessee Valley Authority supplied real-time metering equipment in the form of an internet connected Dranetz-BMI power quality meter and monitoring expertise to record total hotel load during both normal operations and test results. The Sevier County Electric System installed the metering. Preliminary testing showed that hotel load can be curtailed by 22% to 37% depending on the outdoor temperature and the time of day. These results are prior to implementing control over the common area air conditioning loads. Testing was also not at times of highest system or hotel loading. Full response occurred in 12 to 60 seconds from when the system operator s command to shed load was issued. The load drop was very rapid, essentially as fast as the 2 second metering could detect, with all units responding essentially simultaneously. Load restoration was ramped back in over several minutes. The restoration ramp can be adjusted to the power system needs. Frequency response testing was not completed. Initial testing showed that the units respond very quickly. Problems with local power quality generated false low frequency signals which required testing to be stopped. This should not be a problem in actual operation since the frequency trip points will be staggered to generate a droop curve which mimics generator governor response. The actual trip frequencies will also be low enough to avoid power quality problems. The actual trip frequencies are too low to generate test events with sufficient regularity to complete testing in a reasonable amount of time. Frequency response testing will resume once the local power quality problem is fully understood and reasonable test frequency settings can be determined. Overall the preliminary testing was extremely successful. The hotel response capability matches the power system reliability need, being faster than generation response and inherently available when the power system is under the most stress (times of high system and hotel load). Periodic testing is scheduled throughout the winter and spring to characterize hotel response capability under a full range of conditions. More extensive testing will resume when summer outdoor temperatures are again high enough to fully test hotel response.

Kueck, John D [ORNL; Kirby, Brendan J [ORNL

2008-11-01

232

How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran  

OpenAIRE

This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on ...

Alireza Tafreshi Motlagh; Ehsan Sadeh; Sina Sadeh; Hamidreza Jafari; Jafar Azizi Morovat; Amir Enaamzadeh

2013-01-01

233

eTourism: A comparison of online and offline bookings and the importance of hotel attributes  

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Full Text Available Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and offline. Data was collected by surveys of guests in three hotels in Dubrovnik. The results of the study showed that the method of booking mostly depends on the nature of travel, and that the importance of hotel attributes does not differ much between different groups of guests.

Igor H. Crnojevac

2010-06-01

234

An Electronic Intelligent Hotel Management System for International Marketplace  

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Full Text Available To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market, it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaining a hotel by reducing the immediate involvement of manpower. The hotel reception policy, room facilities and intelligent personalization promotion are the main focuses of this paper. An intelligent search for existing boarders as well as room availability is incorporated in the system. For each of the facilities, a flow chart has been developed which confirms the techniques and relevant devices used in the system. By studying several scenarios, the paper outlines a number of techniques for realization of the intelligent hotel management system. Special attention is paid to the security and also prevention of power and water wastages. In this power saving scenery, an image processing approach is taken to detect the presence of any people and the darkness in a particular room. Moreover, this proposed automated computerized scheme also takes an account of the cost advantage. Considering the scarcity of manpower in several countries, the objective of this paper is to initiate the discussion and research for making the proposed systems more commercialized.

Md. Noor-A-Rahim, Md. Saiful Islam, Md. Masud Rana, Md. Kamal Hosain, Md. Nashid Anjum

2011-03-01

235

OpinionSeer: interactive visualization of hotel customer feedback.  

Science.gov (United States)

The rapid development of Web technology has resulted in an increasing number of hotel customers sharing their opinions on the hotel services. Effective visual analysis of online customer opinions is needed, as it has a significant impact on building a successful business. In this paper, we present OpinionSeer, an interactive visualization system that could visually analyze a large collection of online hotel customer reviews. The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions. A new visual representation is developed to convey customer opinions by augmenting well-established scatterplots and radial visualization. To provide multiple-level exploration, we introduce subjective logic to handle and organize subjective opinions with degrees of uncertainty. Several case studies illustrate the effectiveness and usefulness of OpinionSeer on analyzing relationships among multiple data dimensions and comparing opinions of different groups. Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services. PMID:20975149

Wu, Yingcai; Wei, Furu; Liu, Shixia; Au, Norman; Cui, Weiwei; Zhou, Hong; Qu, Huamin

2010-01-01

236

“A Study Of Customer Satisfaction Towards Selected Hotels In Bangalore”  

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Full Text Available One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Overwhelming customer demand for quality products and service has in recent years become increasingly evident to professionals in the tourism and hotel industry

Girish.S

2012-10-01

237

Residents' Coping Strategies in an Extended-Stay Hotel Home  

Science.gov (United States)

Some families live in extended-stay hotels as a solution after housing displacement. This temporary accommodation provides a furnished home environment with resources such as a kitchenette, bed, heating/air conditioning, and room services with one payment that can be made weekly or monthly without a credit check or rent deposit. Despite these…

Lewinson, Terri

2010-01-01

238

Solar-Cooled Hotel in the Virgin Islands  

Science.gov (United States)

Performance of solar cooling system is described in 21-page report. System provides cooling for public areas including ball rooms, restaurant, lounge, lobby and shops. Chilled water from solar-cooling system is also used to cool hot water from hotel's desalinization plant.

Harber, H.

1982-01-01

239

Competency Needs in Irish Hotels: Employer and Graduate Perspectives  

Science.gov (United States)

Purpose: The purpose of this study is to investigate hotel industry employers' expectations of, and satisfaction with, graduate competencies in comparison with graduate perceptions of what is required for their roles and their satisfaction with how well their education experience prepared them. Design/methodology/approach: The research involved a…

Nolan, Ciara; Conway, Edel; Farrell, Tara; Monks, Kathy

2010-01-01

240

Advertising Through Social Media : Advertising plan for a hotel  

OpenAIRE

This thesis was written in order to develop advertising for the manor hotel Karolineburg, located in Kajaani, Finland, by using a social network as advertising media. This work also had for goal to show the possibility of social advertising and the benefits it can bring along. According to the situation of the company, findings and results revealed positive aspects of the work done.

Verbrugghe, Yann

2013-01-01

241

Hotele w gospodarce polskiej – zarys rozwoju, ekonomiki i ryzyka  

OpenAIRE

The polish hotel market grows in a dynamic way, however investment in this market is subject to some risk. A responsible investor should thus perform a proper valuation of the investment object and also analyse the market potential. This article aims to motivate researchers and market professionals to analyse the market in more detail and share their knowledge with interested readers.

Olszewski, Krzysztof

2012-01-01

242

Tumeda animatsiooni surm Euroopas : Priit Pärna "Hotell E" / Andreas Trossek  

Index Scriptorium Estoniae

Vaadeldakse, kuidas M. Gorbatšovi võimuletuleku aastail esilekerkinud sotsiaalkriitilisemate filmide trend Eesti animatsioonis kulmineerub ja ühtlasi lõpeb Priit Pärna joonisfilmiga "Hotell E" (1992) - filmis on kombineeritud endisele Ida-Euroopale iseloomulik sotsialismivastane võimukriitika igatseva ihaga alati virtuaalsena tajutud lääne suunas

Trossek, Andreas, 1980-

2011-01-01

243

Impact of Property Assets’ Management Styles on Effective Service Delivery in South-Western Nigerian Hotels  

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Full Text Available A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria with specific objective of assessing the impact of hotel assets management styles on service delivery effectiveness. Data were collected on hotel organizations through their general managers, staff, and customers in addition to physical assessment of hotel structures and system operations. Stratified sampling technique was used in selecting the samples while Kothari’s formula was used to determine the sample size. Data analysis was executed using descriptive statistics, Spearman Correlation analysis and relative importance index. The findings showed that all the hotels that are using facilities management as assets’ management tool as against maintenance management or property management are more effective in their service delivery. It was recommended that the time is ripe for facilities management principles’ propagation and adoption among hotel operators as an instrument for sustainable hotel development in Nigeria.

Olufemi Daniel Durodola

2011-08-01

244

AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:  

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Full Text Available This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology acceptance model and analyzed using structural equation modeling. As expected, business traveler’s intention to engage in hotel technology was positively associated with the technology’s ease of use and usefulness. In particular, this study found that perceived ease of use of hotel technology was a stronger driver of the intent to engage in hotel technology than perceived usefulness of hotel technology.

DR. GREGORY DUNN

2013-10-01

245

A Sociological Profile of Hotel Workers: A Case Study of Gulbarga City  

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Full Text Available Workers working in Unorganized sector are facing lot of problems. As such, workers working in Hotels are also have many of the socio-economic problems. To analyze the sociological problems of the hotel workers the present study was made in Gulbarga city using interview based survey covering 80 workers working in Hotels. The study highlighted that many of the minors are working in the hotels, where there is unhygienic environment is there. The problems of the hotel workers include the lower wages, more working hours, employers' exploitation, and surprisingly, majority of the respondents are from poor families and a few are orphans. People from Other backward castes and Lingayats dominated as hotel workers, as they do not have education and any of the government facilities. Hence, it suggested to empower the hotel workers by formulating the welfare policies.

Dr. B.N. Singh

2012-03-01

246

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

International Nuclear Information System (INIS)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO2 emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

247

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

Directory of Open Access Journals (Sweden)

Full Text Available Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.ResultsThe percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042 ConclusionBased on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended. Keywords: Environmental Health; Environment and Public Health; Hotel; Inn; Qom, Iran.

B. Farzinnia

2009-02-01

248

Hotel Classification Systems: A Comparison of International Case Studies  

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Full Text Available Over the last few decades we have witnessed an increasing interest of scholars andespecially operators in service quality in the lodging business. Firstly, it is important to observe thatthe diverseness of the hospitality industry also affects the classification of hotel quality. We canactually find many programmes, classifications and seals of quality promoted by public authoritiesand private companies that create confusion in the consumer perceptions of hotel quality. Moreover,new electronic distribution channels and their ratings are becoming a new way to gather informationabout a hotel and its quality. Secondly, a point that can cause complications is that different countriesand regions can choose differing approaches depending on the features of the classification (numberof levels, symbols used, etc. and the nature of the programme (public, private. Considering theseassumptions and the recent changes in the Italian hotel classification system, this paper aims toanalyse the situation in Italy, underlining both its positive and negative aspects and comparing it withother European and North American cases. Based on a review of literature and tourism laws as wellas personal interviews with public authorities and exponents of the private sectors, we were able toidentify critical issues and trends in hotel classification systems. The comparison of case studiesshows a heterogeneous situation. Points in common are the scale and the symbol used but, if weanalyse the requirements of each category, we discover very different circumstances, also sometimesin the same country. A future European classification system could be possible only after astandardization of minimum requirements and criteria at a national level. In this situation brands andonline consumers’ feedbacks become even more considered by the customers in the hospitalityindustry.

Roberta Minazzi,

2010-12-01

249

STRATEGIC APPROACHES OF INTERNATIONAL HOTEL CHAINS TO ENTER ON THE ROMANIAN MARKET  

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Full Text Available On the Romanian market 23,9% of all accommodation structures are hotels. Among these 4% are belonging to international hotel chains which is a very small percentage. Almost all international hotel chains realized the potential of the market and that is why they intend to increase the number of hotels opened in Romania. Hotel chains attempt to control and dominate the market as result of an extremely dynamic and complex environment. The decision made by a hotel company to carry out its activity in a foreign country and the way to enter into the market can be motivated by many reasons. The paper analysis the presence of international hotel chains on the Romanian hospitality market and the strategies used to enter on the Romanian market compared with the global strategies. The paper used the comparison method to highlight different entry strategies used by international hotel chains when entering a foreign market. For data collection, the main method used was the observation of annual statistical reports with the support of international hotel chains. The first international hotel chain that came in Romania was InterContinental in 1971, but the majority entered on the Romanian market after 2000. In 2012 other chains announced the intension to penetrate this market. The study identifies strategies for penetrating the Romanian market by international hotel chains. The preferred penetration strategy on the Romanian market is management contract followed by franchise. Not least are highlighted comparative aspects of internationalization decisions taken by the chains in the world and in Romania, analyzing whether in Romania are predominantly used the same strategy as in most other countries or some specific strategies. International hotel companies want to entre on the Romanian market because they consider that in this area is need for hotels which belong to the luxury segment but also hotels that belong to the economy segment.

Cosma Smaranda

2012-07-01

250

Sikap Dan Perilaku Room Boy/Room Maid Dalam Meningkatkan Prosedur Operasional Kerja Di Puri Artha Hotel Yogyakarta  

OpenAIRE

Salah satu penunjang untuk majunya dunia pariwisata adalah hotel, yaitu sebagai sarana akomodasi bagi para wisatawan, baik wisatawan nusantara maupun wisatawan mancanegara. Seiring dengan perkembangan zaman, banyak sekali hotel-hotel di Indonesia yang telah tumbuh. Oleh karena itu pihak hotel harus mampu menciptakan suasana yang dibutuhkan oleh wisatawan. Perkembangan ini harus pula diikuti oleh tenaga- tanaga yang benar-benar mengerti akan hotel secara mendasar, sehingga dapat memberikan ...

Meliala, Eunike

2010-01-01

251

Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City  

Directory of Open Access Journals (Sweden)

Full Text Available Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number, in Dnipropetrovsk region (8.6 %, in Autonomous Republic of Crimea (6.4 %, in Lviv (6.3 %, Lugansk (5.9 % and Odessa (5.7 % regions that is connected with the high level of industrial development of the above-mentioned territories and the availability of significant recreational resources. Therefore, Odessa region takes the fifth place in Ukraine by the number of enterprises and thus it would be expedient to analyze the condition of hotel economy development in the given region, its quality and competitiveness. Despite a significant amount of publications, dedicated to the methods of strategic analysis, scientists almost do not pay attention to the opportunity of their application in such specific area as hotel economy. Therefore, the article is dedicated to the substantiation of opportunities and the necessities of applying a well-known method of General Electric/McKinsey for the analysis of competitiveness of different types of hotels in Odessa and also the determination of the extent of hotel business perspectives for the city as a whole. The carried out analysis of the competition intensity on the market of hotel services in Odessa enabled to make conclusions about the discrepancy between supply and demand, there is a lack of hotel places in all segments. It was determined that the segment structure of the hotels offered by the city is not an optimal one. In Odessa there are prospective and practically undeveloped market niches. The development of business should be compared with the world trends in the hotel industry taking into account international experience in building and managing of hotel enterprises.

V. Herasimenko

2010-09-01

252

An international investigation of an outbreak of Legionnaires disease among UK and French tourists.  

Science.gov (United States)

Five cases of legionnaires disease and one death were associated with four members of a tour group from the United Kingdom (UK) and one French tourist who all visited Spain in the spring of 1993. The UK group stayed at four hotels, one of which was also used by the French tourist. Phenotypic and genotypic comparison of isolates of Legionella pneumophila obtained from one of the UK cases and the French patient demonstrated that they were indistinguishable from each other and from environmental isolates obtained from the water supply of the hotel at which all five cases had stayed. A cohort study of the UK tour group was carried out to determine the extent of the outbreak and showed that three further members of the group had respiratory illness but were serologically negative to legionella infection. International participation in this investigation has highlighted the value of a European surveillance scheme and the benefit of microbiological collaboration between legionella reference laboratories in Europe. PMID:8884186

Joseph, C; Morgan, D; Birtles, R; Pelaz, C; Martín-Bourgón, C; Black, M; Garcia-Sanchez, I; Griffin, M; Bornstein, N; Bartlett, C

1996-06-01

253

Cluster analysis of companies of the hotel industry of Ukraine ?????????? ?????? ??????????? ???????????? ????????? ???????  

Directory of Open Access Journals (Sweden)

Full Text Available The goal of the article is a cluster analysis for determination of stable unions between 20 hotels in the City of Donetsk on the basis of such indicators as: productivity, income per one employee, level of the labour payment fund, share of bonuses and quality level of the personnel. Having conducted a cluster analysis with the help of the STATISTICA 8.0 software, the article justifies a necessity of use of several methods of clusterisation, namely: hierarchical method and k-averages method. It conducts calculation of assessment of the quality level of the hotel personnel on the basis of a developed computer application, which includes the following indicators: attitude to work; level of knowledge and working experience; organisational abilities; ability to work with people; ability to work with documents and information; ability to make and realise decisions in time; ability to develop and implement innovations; and moral and ethical character features. The article marks out 6 clusters and conducts a comparative analysis of the obtained clusters for the 2010 and 2012 years and analyses mean values of indicators in the years under question. The prospect of further studies in this direction is the conduct of a cluster analysis among hotels of the City of Donetsk using the two-way joining method for determination of the most optimal stable union of hotels and its further development at the national level, which would facilitate development of the adjacent sectors of economy and sphere of services.????? ?????? ???????? ?????????? ??????????? ??????? ??? ??????????? ??????? ??????????? ????? 20 ??????????? ?????? ??????? ?? ?????? ????? ??????????? ???: ??????????????, ??????? ?? 1 ??????????, ??????? ????? ?????? ?????, ???? ?????? ? ???????????? ??????? ?????????. ? ?????????? ?????????? ??????????? ??????? ? ??????? ???????????? ??????????? STATISTICA 8.0, ?????????? ????????????? ????????????? ?????????? ??????? ?????????????, ? ??????: ????????????? ????? ? ????? ? - ???????. ???????? ?????? ?????? ????????????? ?????? ????????? ???????? ?? ?????? ????????????? ???????????? ?????????, ??????? ???????? ????? ??????????: ????????? ? ??????; ??????? ?????? ? ???? ??????; ??????????????? ???????????; ?????? ???????? ? ??????; ?????? ???????? ? ??????????? ? ???????????; ?????? ???????????? ????????? ? ????????????? ???????; ??????????? ????????????? ? ???????? ?????????; ????????-????????? ????? ?????????. ???????? 6 ?????????, ???????? ????????????? ?????? ?????????? ????????? ?? 2010, 2012 ????, ???????????????? ??????? ???????? ??????????? ? ??????????? ?????. ????????????? ?????????? ???????????? ? ?????? ??????????? ???????? ?????????? ??????????? ??????? ????? ???????? ?????? ??????? ??????? two-way joining ??? ??????????? ???????? ???????????? ??????????? ??????????? ??????????? ???????????? ????????? ? ??? ??????????? ???????? ?? ???????????? ??????, ??? ?

Gavrish Ekaterina S.

2013-07-01

254

Developing a social responsibility framework for Hotel Yöpuu Jyväskylä  

OpenAIRE

Abstract The purpose of this thesis was to develop a social responsibility framework action plan, basing on an empirical analysis on social responsibility management effect on the future competitiveness and development of Hotel Yöpuu. Describing sustainable development in the social perspective and how it relates to the wider body of stakeholder/ business society theory. Qualitative research method is used in the research. Method included interviews and benchmarking other local and i...

Muthoni, Paul

2011-01-01

255

Hotel industry, sustainability and certification: a bibliometric study  

OpenAIRE

Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism,...

Jaqueline Kropf Esteves de Matos; Maria Alice Nunes Costa

2014-01-01

256

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

Directory of Open Access Journals (Sweden)

Full Text Available

Background and Objectives

Tourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.

 

Methods

This descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of health and medical sciences. The checklist included 73 questions which were completed by face to face interviews and sanitary inspections. After analyzing the results of each residential center, the questionnaires were classified into three categories: hygienic (over 80 score, sanitary (40-79 and unacceptable centers (less than 40. The data were presented and analyzed by descriptive and analytical statistical methods such as X 2 and Fisher exact test.

 

Results

The percentages of hygienic, sanitary and unacceptable conditions of hotels and inns were 35.5, 54.8 and 9.7, respectively. There was a direct relationship between academic degree of residential managers and the validity of employees health card (P=0.042

 

Conclusion

Based on this the research, the environmental status of Qom hotels and inns was in relatively desirable conditions. Residential places with unacceptable condition were almost located in the old region of the city (e.g. around the Holly Shrine. Due to the structural failures, architectural problems and tremendous cost for repairs, it’s better that their activities be stopped and banned by government. With regard to the high percentage of hotels with sanitary conditions, at least improvements in health conditions accompanied by training and supervision are recommended.

B Farzinnia

2012-05-01

257

Online marketing & social media : case: Mediterranean Palace Hotel, Thessaloniki  

OpenAIRE

Traditional companies and especially in European countries such as Greece, lack the knowledge and motivation in order to move away from the traditional marketing methods to more revolutionary ways, such as online marketing. The purpose of this thesis is to explain what is online marketing and the importance of a sound presence on the social media. It also sets as a marketing plan, proposals on how the hotel in question should act in order to strengthen their presence in the Online and Soc...

Arnis, Angelos

2012-01-01

258

Hotel development in Brazil: market overview and perspectives  

OpenAIRE

The actual international economic environment is adverse (International Monetary Fund, 2012; The World Bank, 2012) and unfavorable to business hotels in major world economies. The volume of investments has fallen harshly, getting funding is no longer as simple and dominates the climate of uncertainty due to the crisis (Ernst & Young, 2012; Horwath, 2012; Jones Lang LaSalle, 2011a). Brazil, having undergone deep socioeconomic changes, nowadays lives in a more stable environment, with good pros...

Cypriano, Pedro

2013-01-01

259

Two dimensional Hotelling model : analytical results and numerical simulations  

OpenAIRE

We present an analytical solution to a two dimensional Hotelling model with quadratic transportation costs for two stores in a square city. We assume that the consumers choice as to which store to patronize is tempered by a logit function. As in the one-dimensional case, stores are led to aggregate spatially as the disorder introduced by the logit increases. This solution is confirmed by numerical simulations.

Larralde, Herna?n; Jensen, Pablo; Edwards, Margaret

2006-01-01

260

Design of the electrical installation services of a hotel  

OpenAIRE

This project deals with the design of the electrical installation services of a hotel. The whole of the work has been divided into five chapters as follows: Chapter 1 which deals with the illumination design Chapter 2 which deals with the power and lighting systems design. Chapter 3 which deals with the earthing Chapter 4 which deals with the bath call system Chapter 5 which deals with the maintained and emergency supply. In each chapter the relevant theory an...

Chrysanthou, Marios

1994-01-01

261

Design of the electrical installation of hotel appartments  

OpenAIRE

This project deals with the design of the Electical Installation Services of Hotel Apartments. The work has been devided into three chapters as follows:- Chapter 1: which deals with the Illumination engineering procedure in order to decide the quantity and the type of lighting luminaires in accordance with IES interior lighting design. Chapter 2: which deals with the lighting and power circuits in accordance with the 15th edition of lEE Wiring Regulations (incorporatin...

Alapais, Andreas

1989-01-01

262

Design of an air conditioning system for a hotel  

OpenAIRE

The aim of this project is to design the air-conditioning system for a hotel in Nicosia. The procedure followed throughout this project is in accordance with the Carrier-Handbook of air-conditioning System Design adapted to computer program. Architectural drawings for the building were provided. Design conditions were given while ambient conditions were based on data obtained from the meteorogical service in Nicosia. Energy conservation was considered as a major factor in the d...

Laou, George

1993-01-01

263

Integrated Information System for reserving rooms in Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

Dr. Safarini Osama

2011-10-01

264

Cash holding and financial constraints in the hotel industry  

OpenAIRE

The present study examined the role of financial constraint on cash holding policy on the hotel industry. Using two financial constrained measurements, such as dividend payment and bond rating, this study examined the relation of debt and cash flow on cash holding. Considering the endogenous relation between debt and cash holding, 2SLS regression was used. Unlike the researcher’s prediction, debt is negatively related to cash holding regardless of the extent of financial constraints. Also f...

Koh, Jung Hwan

2009-01-01

265

Analisis Sistem Akuntansi Pada Hotel Internasional Sibayak Berastagi  

OpenAIRE

Tujuan penelitian ini adalah untuk memperoleh pemahaman yang jelas atas memadai atau tidaknya sistem akuntansi Hotel Internasional Sibayak Berastagi dan untuk memahami kualitas dukungan sistem akuntansi terhadap sistem pengendalian intern pada perusahaan tersebut. P Penelitian ini menggunakan desain deskriptif. Data yang digunakan dalam penelitian ini terdiri dari data primer dan data sekunde., Data primer berupa hasil wawancara secara langsung dengan bagian personalia dan bagian akuntansi...

Yeni Diana

2008-01-01

266

Integrated Information System for reserving rooms in Hotels  

OpenAIRE

It is very important to build new and modern flexible dynamic effective compatible reusable information systems including database to help manipulate different processes and deal with many parts around it. One of these is managing the room reservations for groups and individual, to focus necessary needs in hotels and to be integrated with accounting system. This system provides many tools can be used in taking decision.

Dr. Safarini Osama

2011-01-01

267

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

OpenAIRE

Background and Objectives

Tourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.

 

Methods

This descriptive - cross sectiona...

Farzinnia, B.

2012-01-01

268

Minimum wages and employment in Swedish hotels and restaurants  

OpenAIRE

This paper considers the effects of union-bargained minimum wages on transitions into and out of employment in the hotels and catering industry over the period 1979?99. This industry is characterised by a high fraction of unskilled labour input, high worker turnover and binding minimum wages. The empirical approach identifies workers affected by real minimum wage increases and decreases, respectively. Job separations and accessions for the treatment groups are then contrasted to the outcomes...

Skedinger, Per

2002-01-01

269

Strategic Planning and Organisational Effectiveness in Jordanian Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available The tourism sector in Jordan is the second largest private sector employer and the second highest producer offoreign exchange. This sector, however, has been affected by many external factors in the Middle East, such aswars, turmoil and, most recently, the Arab Spring. Given the changing environment in which these hotels aredoing business, they require a high ability for adaptation in order to grow and compete. Despite this, littleresearch has been undertaken in this area. This research, therefore, aims to identify and examine thecharacteristics of strategic planning systems in Jordanian hotels and their relationship with organizationaleffectiveness.In order to achieve this aim, a questionnaire is developed after reviewing the literature related to strategicplanning and its effectiveness in both developed and emerging markets. The empirical research is undertaken viaa survey of all four- and five-star hotels operating around Jordan’s most popular tourist attractions: Amman, theDead Sea, Petra and Aqaba. A total of 138 questionnaires were handed to the entire target population of 46hotels. This questionnaire yielded an 80.4% per cent response rate.The main findings of this research are: the mean time horizon for strategic planning is 5.4 years; topmanagement and boards of directors have less participation in strategic planning processes than outsideconsultants; internal scanning is used less frequently than external scanning; some important strategy analysistools are used less frequently than traditional ones; and the areas of research and development and technologyare rarely covered. However, strategic planning is found to be positively and significantly related toorganisational effectiveness.

Jehad Aldehayyat

2012-12-01

270

Evaluation of the Environmental Health Conditions of Qom Hotels & Inns  

OpenAIRE

Background and ObjectivesTourism is one of the three major global industries with 4 percent annual economic growth. Qom with roughly 17 million tourists in 2005 was the second religious tourism center in Iran. This study was designed to determine the environmental health criteria of Qom hotels and inns in 2007.MethodsThis descriptive - cross sectional study was carried out based on a standard check list of substance of edible, drinkable, cosmetic and hygienic products law from ministry of hea...

Farzinnia, B.; Khazaei, M.

2009-01-01

271

Demonstrating The Invariance Property Of Hotelling T2 Statistic  

OpenAIRE

Numerous control chart procedures were developed and their widespread applicability as vital tools in statistical process control cannot be overemphasized. Under normal circumstances, process monitoring and control should include several interrelated process variables. The Hotelling T2 statistic being one of the most popular control chart procedures can be utilized to detect whether the observed disturbance in a given process is as a result of some perturbations in the mean vector of the qual...

Sani Salihu Abubakar, Abubakar Yahaya

2013-01-01

272

Hotel location in Africa’s world class city: The case of Johannesburg, South Africa  

Directory of Open Access Journals (Sweden)

Full Text Available Urban tourism is of rising importance for economic and tourism geographers. One of the most important elements for urban tourism is the hotel economy. Against a backdrop of international debates around the location of hotels in cities in both developed and developing countries this article unpacks the changing geography of hotels in South Africa’s largest city, Johannesburg for the period 1990 to 2010. Johannesburg is one of the leading and growing destinations for urban tourism in South Africa. Its hotel scape has been radically transformed in the past two decades. It is shown that the shifting geography of hotel development in Johannesburg reveals a complex pattern of disinvestment in certain city spaces and subsequent reinvestment and re-vitalization of those spaces as well the changing patterns of hotel investment towards the new successful nodes of business and leisure tourism in the city.

Rogerson Jayne M.

2014-09-01

273

Discuss on the Improvement of Management Strategy for China Group Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available In recent years, the enterprise management pattern has been changed greatly due to the rapid development of China economy. There are emerging many big group enterprises by adjustment and union. Some star class hotels have purchased other hotels to form group hotels in order to expand their scales. The small hotels, especially the ones with ill-management, purchased by the star class ones, have faced the problems of reconstructing and reforming after their enrollment. In particular, the reform is mainly concerning the consciousness. Besides, there are personnel reform, management reform, and software and hardware improvement, etc. how to reform the purchased small hotels and predetermine the future under the present policy and situation is the main point in this thesis. I do I hope this paper can make a contribution for China's group hotel in bringing in more foreign exchange income.

Junfeng Li

2009-06-01

274

Supply Chain Management Performance in Tourism. Continental Hotels Chain Case  

Directory of Open Access Journals (Sweden)

Full Text Available With its origins in logistics, Supply Chain Management (SCM concept is covering all managerial aspects of the flow of materials and information from source to customer, across the entire range of materials handling and movement functions, and throughout an organization and its supply channels. In tourism, these issues relate to the whole process of providing tourism services from sourcing of raw materials, products or different services to supply and distribution, and SCM performance can ultimately be measured by customer satisfaction. Thus, an important component of tourism SCM is the demand management. Therefore, this study aims to highlight the features of the concept of SCM and demand management in tourism, with an emphasis on a hotel chain in Romania, based on research and analysis of tourist traffic indicators as well as assessment of customers satisfaction. The sources of information are the internal company statistics, as well as various hotels booking websites that offer customers’ feedback. The results of the study provide a snapshot of how the hotel demand management can influence SCM performance in tourism.

Gabriela ?igu

2013-02-01

275

The Practice of Shariah-Compliant Hotel in Malaysia  

Directory of Open Access Journals (Sweden)

Full Text Available Over the past one decade, there has been an increasing focus on Islamic products and services research such as Halal food and Islamic banking. Halal revolution has created increasing awareness among Muslim to consume Halal product or Shariah-compliant services. In responding to this development, hotels created innovative services for Muslim guests called Shariah-compliant hotel (SCH. However, there is lack of research on the characteristics, and implementation of SCH has been carried out in the hotel industry. Therefore, the purpose of this paper is to understand the practice of SCH in Malaysia. Diffusion of innovation (DOI theory is utilised to investigate the issues of adoption and implementation of SCH. The preliminary study uses in-depth, open-ended interviews through purposive sampling. Interviews were recorded, transcribed, and evaluated based on thematic analysis to understand the practice. The study found three issues in implementing SCH, such as the uncertainties of government regulation, difficulties to meet Halal standard, and absence of SCH standard. Along with this, two Malaysian Standards (MS1900:2005 &MS1500:2004 have been identified and strongly suggested to be used as a tool in the SCH practice.

Nor Zafir Md Salleh

2014-02-01

276

PENGARUH PELATIHAN TERHADAP PRODUKTIVITAS KERJA KARYAWAN PADA PT. HOTEL TARAKAN PLAZA  

OpenAIRE

Srini, Training Effect on Work Productivity Employees at. Tarakan Plaza Hotel. This study aims to find out how big the influence of training on employee productivity. While this study population was all employees of PT. Tarakan Plaza Hotel. PT. Tarakan Plaza Hotel is company in the field of hospitality services. Along with the development of the City of Tarakan is increasie rapidly, it is necessary also facilities such as hospitality services, which certainly requires a high level of prod...

Srini

2011-01-01

277

The economics of quality :an empirical study of the hotel industry  

OpenAIRE

The purpose of this study is to assess the economics of quality. Our main source of information is customer based quality scores and detailed accounting information from more than 500 hotels. These hotels are participants in one of the worlds largest hotel companies. Their strategy is to offer high quality and consistent accommodations. The chain has monitored quality and customer satisfaction for many years. The survey provides bits and pieces of evidence related to the economics of quality....

Skalpe, Ole

1998-01-01

278

Fungsi Pengawasan Housekeeping Department Dalam Meningkatkan Hunian Kamar Pada Hotel Garuda Plaza Medan  

OpenAIRE

Dalam penulisan kertas karya ini penulis melakukan penelitian pada Hotel Garuda Plaza Medan di departemen housekeeping. Hotel Garuda Plaza Medan merupakan salah satu hotel berbintang tiga yang berada di Medan. Saat ini industri perhotelan sangat berkembang mengingat banyaknya tamu lokal maupun manca negara yang berdatangan ke Indonesia, khususnya Medan baik dengan tujuan bisnis maupun hanya sekedar berlibur. Oleh karena itu sudah tentu para tamu membutuhkan tempat menginap serta fasilitas ...

Atmaja, Ary Prima

2010-01-01

279

Pengembangan Fasilitas Hotel Simeulue Pada Bagian Housekeeping Departement Di Kabupaten Simeulue  

OpenAIRE

Dalam penulisan kertas karya ini, penulis mengadakan penelitian pada Hotel Simeulue di department house keeping. Hotel Simeulue merupakan salah satu hotel yang pertama dibangun di Sinabang. Pada saat ini industri perhotelan sangat berkembang mengingat banyaknya tamu lokal maupun tamu mancanegara yang berdatangan ke Indonesia, khusunya Batam baik dengan tujuan bisnis maupun hanya sekedar berlibur. Oleh karena itu, sudah tentu para tamu membutuhkan tempat menginap serta fasilitas-fasilitas l...

Rosmirawati

2010-01-01

280

Energy Auditing and Efficiency in a Chain Hotel : the Case of Scandic, Järva Krog  

OpenAIRE

  Energy efficiency and conservation measures in hotels is an area of research at the Department of Energy Technology, Royal Institute of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel build...

Simanic, Branko

2011-01-01

281

Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel  

OpenAIRE

The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information ...

Hossein Rezaei Dolatabadi; Javad Khazaei Pool

2013-01-01

282

KEPUASAN DAN LOYALITAS KONSUMEN KORPORAT UNTUK ACARA MICE TERHADAP KUALITAS PELAYANAN HOTEL HSTH  

OpenAIRE

Tourism and Hotel businesses are moving forward, espesially for MICE event. The objectives of this research were to analyze the factors of corporate customer satisfaction and loyalty on MICE event at hotel HSTH, the difference of satisfaction and loyalty beetwen governmental and non-governmental institutions, and to form the strategies of Hotel HSTH. It was conducted by using Structural Equation Modelling (SEM), Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI) and Cust...

Agus Prihanto

2013-01-01

283

The methodology of cluster formation and its testing in the Kaliningrad hotel market  

Directory of Open Access Journals (Sweden)

Full Text Available This article considers the method of cluster formation through applying the principles of hierarchical cluster analysis of multidimensional statistical data of factors affecting the competitive advantages of hotel firms and its testing in the Kaliningrad hotel services market. The authors identify the clusters in the Kaliningrad hotel services market and describe the objects most involved in competition, as well as the objects potentially possessing both similar and unique factors affecting their competitive advantages.

Samoilova L.

2014-04-01

284

Impact of Service quality on customer satisfaction: a study of hotel industry of Faisalabad, Pakistan  

OpenAIRE

The main purpose of this paper is to evaluate the hotels’ service quality through customer satisfaction. Theory tells us that if the customers are satisfied then the hotels are providing higher service quality. And also check that which dimensions of SERVPREF is need to be focused more in Pakistan. For this purpose SERVPERF tool was adopted and administrative to customers who stayed in the hotels of Faisalabad, Pakistan. The results indicates that in Pakistan among the five dimensions of SE...

Khaliq Ur Rehman Cheema

2013-01-01

285

THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH  

OpenAIRE

In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from t...

Aru?tei Carmen Claudia

2013-01-01

286

Developing a price management decision support system for hotel brokers using free and open source tools  

OpenAIRE

In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for travel businesses or end customers. In order to conclude a profitable contract, a contract manager should...

Kisilevich, Slava; Keim, Daniel; Byshko, Roman; Tsibelman, Michael; Rokach, Lior

2011-01-01

287

AN EXAMINATION OF BUSINESS TRAVELER’S PERCEPTIONS AND INTENTIONS TOWARD HOTEL TECHNOLOGIES:  

OpenAIRE

This study offers new insight into business traveler’s perceptions and intentions towards hotel technology. In particular, this study attempts to investigate the attitudes of business travelers who adopt hotel technology while traveling, especially as perceived ease of use and usefullness impacts intention and the adoption of hotel technology. A measurement model was developed and used to investigate the relevant relationships among the constructs viewed through the lens of the technology a...

DR. GREGORY DUNN; DR. ERINN TUCKER

2013-01-01

288

Strategi Pelayanan Banquet Department Dalam Meningkatkan Pendapatan Pada Hotel Danau Toba Internasional Medan  

OpenAIRE

Kepariwisataan merupakan salah satu sumber pendapatan devisa negara yang bukan hanya dapat meningkatkan perekonomian bangsa Indonesia tetapi juga dapat memberikan lapangan pekerjaan. Hotel Danau Toba Internasional Medan merupakan salah satu hotel berbintang 4 di Medan yang banyak dikunjungi tamu, baik tamu bisnis, tamu wisata mancanegara maupun lokal, dll. Hotel ini memiliki fasilitas seperti: Banquet, Restaurant, Bar, Fitnes Center, Swimming Pool, Biliyar, Rock Caffe, Family Karaoke, The Tav...

Susma Wiryawinata

2010-01-01

289

Security issues affecting occupational safety of receptionists in Helsinki city centre hotels  

OpenAIRE

Safety in tourism is more and more under discussion as restlessness has increased worldwide. Hotel as a working environment is exceptionally challenging as it needs to be accessible 24 hours a day. The aim of this thesis is to identify the main factors and threats affecting hotel receptionists’ employee safety. Improvement suggestions to improve safety are drawn based on the results of the research. The research was limited to Helsinki city centre hotels. The research data was colle...

Ha?ma?la?inen, Ann-mari

2013-01-01

290

Istanbul hotels from a 360 0 perspective: A comprehensive view of the Istanbul accommodation industry  

OpenAIRE

As destinations are striving to become more competitive and attract visitors and tourists, the performance of its enterprises, including hotels is essential. Despite the significance of research in this area, to date, there are no studies that analyze the accommodation industry of a given destination from a broad perspective, since most of the investigations focus on a specific area of the organization and its relationship with the hotel’s performance. Therefore, the research aims to provid...

Alvarez, Maria D.; Burçin Hatipo?lu; K?vanç ?nelmen; Dilek Ünalan

2012-01-01

291

Social Media and eCRM as a Prerequisite for Hotel Success  

OpenAIRE

Development of information and communication technology (ICT) has enabled the development of electronic customer relations (eCRM) as a business strategy that uses web technologies for developing the capacity and enabling hotels to engage guests in the strong, personalized and mutually beneficial interactive relationship, and thus increase their profitability and sales efficiency. Internet development has enabled the rapid growth of hotel industry. Today, hotel managers are completely aware of...

Boris Milovi?

2012-01-01

292

Strategic alliances in the South African independent 3 star and above hotels  

OpenAIRE

This research was conducted to identify whether South African 3 star and above hotels are interested in forming alliances. The objective of this study was to group South African independent 3 star and above hotels on the alliance framework continuum, namely; cooperation, collaboration, coordination and coadunation; and to identify whether South African independent 3 star and above hotels are interested to progress from one simple form of alliance to the next complex, ...

Nasser, Walid Samir Samy Moheb Abdelrahman

2012-01-01

293

Domestic or International Hotels: The Frontrunner of Service Innovation and Customer Choice in Pakistan  

OpenAIRE

The purpose of this study is to analyze the factors that measure the preferences of customers for domestic and international hotels operating in Pakistan. A questionnaire derived from previous studies was completed by 200 hotel-customers in Pakistan. Data is analyzed using SPSS software by employing factor analysis with VERIMEX rotation and multiple regressions The results indicate that international hotels have more attributes and are preferred by customers as compare to domestic ho...

Ellahi, Abida; Rashid, Abdul

2010-01-01

294

A comparative study of Chinese consumers' perceptions of Chinese and American branded hotels  

OpenAIRE

In recent years, China's prosperous economy and large consumer market have attracted investment from Chinese and American hotel companies. During this time Chinese consumers have become increasingly sophisticated in their expectations of hotel services and interested in sharing their experiences and opinions on Internet. The present study explores Chinese consumers' different perceptions between Chinese and American branded hotels, by examining 200 online consumer reviews pertaining to 20 fo...

Gao, Wenjing

2012-01-01

295

Empirical Determination of Property Assets Management Styles in South-Western Nigeria Hotels  

OpenAIRE

A survey was conducted on probabilistically determined 57 hotels of various ‘stars’ in South-Western geo-political zone of Nigeria. The study investigates hotels’ property assets management styles with a view to fashioning out appropriate management methodology and develop an integrated resource management framework. Data were collected from hotel organizations’ management, general managers, staff and customers. Information obtained was complemented by the physical ...

Olufemi Daniel Durodola; Samuel Adesiyan Oloyede

2011-01-01

296

THE USE OF REVENUE MANAGMENT IN HOTEL ACCOMMODATION INDUSTRY IN EASTERN FINLAND  

OpenAIRE

This research was done partly since the continuing building of new hotels makes the competition fiercer between hotels and there are more choices for the consumer. Furthermore there is a constant increase of special offers which in turn increases the competition. However, there are increases also in distribution channels which give in the same time managers a challenge to choose between the distribution channels suppliers. The purpose of this research was to find out how the hotels are using ...

Ahonen, Minna

2011-01-01

297

A comparative study of customer-based brand equity across selected South African hotels  

OpenAIRE

There is an increasing emphasis on building and maintaining brand equity as the primary driver of success for service organisations, such as holiday resorts and hotels. Limited research on customer-based brand equity within the South African hotel context has been conducted. This study examined the dimensions of brand equity and compared the differential effect that they had on brands within three hotel categories (low, medium and high priced) in South Africa. Convenience sampl...

Nel, J. D. W.; North, Ernest J.; Myburg, T.; Hern, L.

2009-01-01

298

Enhancing appropriateness of acute bed use: role of the patient hotel.  

OpenAIRE

OBJECTIVE--This study aimed to assess the appropriateness of bed use by determining patients' suitability for patient hotel accommodation and day treatment and by examining timeliness of discharge, and to assess patient and staff views about patient hotels. DESIGN--Patients were assessed by a doctor and nurse in terms of an agreed case definition for patient hotel use. Patient suitability was validated and patient acceptability measured by semi-structured interviews with a random sample of pa...

Harvey, I.; Jenkins, R.; Llewellyn, L.

1993-01-01

299

Client-Oriented Approach to Managing Marketing Interaction of a Hotel ?????????????????????? ?????? ? ?????????? ????????????? ??????????????? ?????  

OpenAIRE

The goal of the article lies in development of the system of management of relations in the market of hotel services on the basis of the client-oriented approach to managing marketing interaction. On the basis of systematisation of scientific works of scientists on marketing of services and relations between producers and consumers the article offers a model of interaction of a hotel with consumers of hotel services, builds up a context diagram of the process of interaction, provides a decomp...

Pavlenko Iryna G.

2013-01-01

300

New hotel near Hitler's Bavarian retreat draws sharp criticism  

Science.gov (United States)

Just over a month after the 60th anniversary of the liberation of Auschwitz, another reminder of Adolf Hitler's legacy has created additional controversy in Germany. This week a five-star hotel operated by the InterContinental group opened near the location of Hitler's Alpine retreat on top of the Olbersalzberg mountain in Bavaria. Bavarian tourism and finance officials were quick to defend the decision to allow the construction of such a property, and some local residents also spoke out in favor of developing the region's tourism industry. Hitler's original retreat on the site was largely destroyed by Allied bombers near the conclusion of war, and the US military used the area as a resort for more than 50 years before returning the area to Germany in 1996. Since 1999, there has been a documentation center that has provided information to tourists on the history of the site. The hotel remains controversial, and as one former leader of one of Germany's leading Jewish organization commented, "The building of a luxury hotel in Olbersalzberg is tasteless and robs the place of its history".The first link offered here will take visitors to a news story from The Globe and Mail that offers some discussion of the new hotel. The second link will take visitors to another piece about the new luxury resort and hotel, offered by the Deutsche Welle, the well-regarded German international broadcasting service. The third link leads to a website dedicated to providing tourist information about the Berchtesgaden region of Germany. The fourth link leads to the official homepage for the state of Bavaria where visitors may learn about government, economy, education, and the people in the region. The fifth link leads to a fine online archive of Nazi and East German propaganda offered for scholarly and educational purposes through the efforts of Professor Randall Bytwerk at Calvin College. The final link will take visitors to the very interesting psychological profile of Adolph Hitler that was created during World War II by Walter C. Langer of the Office of Strategic Services in the hope that such a report would "be helpful in gaining a deeper insight into Adolf Hitler and the German people."

301

Use of hygiene protocols to control the spread of viruses in a hotel.  

Science.gov (United States)

The goals of this study were to observe the spread of viruses in a hotel setting and to assess the effectiveness of a hygiene intervention in reducing their spread. Selected fomites in one hotel room were inoculated with bacteriophage ?x-174, and fomites in a conference center within the same hotel were inoculated using bacteriophage MS2. Cleaning of the contaminated room resulted in the spread of viruses to other rooms by the housekeeping staff. Furthermore, viruses were transferred by hotel guests to the conference center and a communal kitchen area. Additionally, conference attendees transferred viruses from the conference center to their hotel rooms and a communal kitchen area. This study demonstrated how viruses can be spread throughout a hotel setting by both housekeepers and guests. A hygiene intervention, which included providing hand hygiene products and facial tissues to the guests and disinfecting solutions with disposable wipes to the housekeeping staff, was successful in reducing the spread of viruses between the hotel guest rooms and conference center. The hygiene intervention resulted in significantly reduced transfer of the ?x-174 between the contaminated hotel room and other hotel rooms, communal areas, and the conference center (p = 0.02). PMID:25005587

Sifuentes, Laura Y; Koenig, David W; Phillips, Ronnie L; Reynolds, Kelly A; Gerba, Charles P

2014-09-01

302

Customer Satisfaction in the Hotel Industry: A Case Study from Sicily  

Directory of Open Access Journals (Sweden)

Full Text Available In order to be successful in the market it is not sufficient to attract new customers managers must concentrate onretaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotelindustry customer satisfaction is largely hooked upon quality of service. A management approach focused oncustomer satisfaction can improve customer loyalty, thus increasing the positive image of the touristicdestination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable.Research on the topic of guest satisfaction, which translates into the consideration of whether or not customerswill return to a hotel or advise it to other tourists, is pivotal to the success of the hospitality business. Neglectingto pay attention to those hotel attributes considered most important by guests, may lead to negative evaluation ofthe hotel, thus restricting the chance of repeat patronage. We perform a qualitative analysis of a large hotel inSicily (IT, the Sporting Club Hotel in the town Cefalù, using the Critical Incident Approach (Hayes, 2008.Through the analysis of this case we evaluate the overall customer satisfaction level for the hotel and for eachservice supplied. We conclude discussing the result and proposing improvement in customer satisfactionmanagement of the hotel.

Gandolfo Dominici

2010-10-01

303

Rapid Analysis of Quality and Competitiveness of Hotel Economy of a Resort City  

OpenAIRE

Hotel economy is considered to be the most essential element of the travel business, and tourism is one of the areas for implementing hotel services. Nowadays almost 1 300 hotels function in Ukraine. The majority of enterprises of hotel economy are located in Kyiv (9 % from their total number), in Dnipropetrovsk region (8.6 %), in Autonomous Republic of Crimea (6.4 %), in Lviv (6.3 %), Lugansk (5.9 %) and Odessa (5.7 %) regions that is connected with the high level of industrial development o...

Herasimenko, V.

2010-01-01

304

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena / Differences between the E-mail Response Capability of Independent and Chain Hotels  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los c [...] lientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado) y la calidad de respuesta (contestación a las necesidades de información solicitadas). Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio. Abstract in english The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential c [...] lients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered) and the quality of the answer (answer to the asked for necessities of information). The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia, Dominguez; Stéphanie, Richert; Raúl, Castro.

2006-03-01

305

Contraste de la capacidad de respuesta a correos electrónicos entre hoteles independientes y de cadena Differences between the E-mail Response Capability of Independent and Chain Hotels  

Directory of Open Access Journals (Sweden)

Full Text Available El artículo muestra los resultados de la investigación llevada a cabo en México entre hoteles independientes y de cadena que operan en destinos de sol y playa con el objetivo de conocer la capacidad y calidad de respuesta a los servicios en línea, en este caso correo electrónico, que ofrecen a los clientes potenciales. A través del método del cliente misterioso se envió un mensaje de correo electrónico a 136 hoteles para conocer la capacidad de respuesta (tiempo en que el mensaje es contestado y la calidad de respuesta (contestación a las necesidades de información solicitadas. Los resultados mostraron que para los casos analizados, los hoteles independientes mostraron un mejor desempeño en Capacidad y Calidad de Respuesta que los hoteles de cadena. Finalmente, se comentan algunas implicaciones teóricas de los resultados del estudio.The article shows the results of the study carried out in Mexico between independent and chain hotels which operate in sun and sea destinations. The aim of the study was to know the capacity and quality of the online services, in this case electronic mail, which the hotels offer to their potential clients. Through the method of the mysterious client an electronic message was sent to 136 hotels to know their answer capacity (time in which the message is answered and the quality of the answer (answer to the asked for necessities of information. The independent hotels showed a better performance in Capacity and Quality of Answer than the chain hotels. Finally, some theoretical implications of the results of the study are mentioned.

Patricia Dominguez

2006-03-01

306

CUSTOMER RELATIONSHIP MANAGEMENT ( CRM IN HOTEL INDUSTRY : A FRAMEWORK PROPOSAL ON THE RELATIONSHIP AMONG CRM DIMENSIONS, MARKETING CAPABILITIES, AND HOTEL PERFORMANCE  

Directory of Open Access Journals (Sweden)

Full Text Available Customer relationship management (CRM has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship.

Abdul Alem Mohammed

2012-01-01

307

Impact of the Great East Japan Earthquake on Hotel Industry in Pacific Tohoku Prefectures: From spatio-temporal dependence of hotel availability  

CERN Document Server

This paper investigates the impact of the Great Japan Earthquake (and subsequent tsunami turmoil) on socio-economic activities by using data on hotel opportunities collected from an electronic hotel booking service. A method to estimate both primary and secondary regional effects of a natural disaster on human behavior is proposed. It is confirmed that temporal variation in the regional share of available hotels before and after a natural disaster may be an indicator to measure the socio-economic impact at each district.

Sato, Aki-Hiro

2012-01-01

308

Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran  

Directory of Open Access Journals (Sweden)

Full Text Available Purpose- Hotel Industry is one of the most substantial factors for Tourism Industry. It could provide the necessary substructures for Tourism. Therefore the growth in Tourism industry depends on growth in Hotel industry. Hotel industry had a major growth in recent years in Iran; therefore the purpose of this paper is to explore the customer satisfaction in hotel industry. This paper aims to identify the relation between customer satisfactions as dependent variable with other independent variables such image, customer expectation, service quality, perceived value, locality, and complaining behavior. The second goal of this study was to propose a customer satisfaction model for hotel industry in Kish Island (IRAN. Therefore, the findings of this study will contribute to both hotel management and tourism industry improvement in Iran.Design/Methodology/approach- A proportional simple random sampling of Iranian visitor to Kish Island were drawn. In this study the researcher had used two different kinds of samples. The first sample was customers of three different hotels of 3 stars, 4 stars, 5 stars which are immeasurable and unlimited. The total number of hotels with the rating of 3 stars, 4 stars, and 5 stars were 22.Findings- The correlation of image, customer expectation, service quality, perceived value, and customer loyalty are significant enough to show the correlation with customer satisfaction in hotel industry in Iran, furthermore the correlation of complaining behavior and customer was weak and negative, complaint behavior and customer satisfaction is negatively related, which means the lower complaint behavior was, the higher customer satisfaction obtained.Originality/Value- From a theoretical point of view the results of this study illuminate the relationship between customer satisfaction with variety of factors in Iranian hotel industry. From practical point of view, it explains why certain customer has more trust, experience, loyalty in particular hotels. It is hypothesized and demonstrated empirically that customer satisfaction.

Pardis Mohajerani

2012-05-01

309

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING O CARVÃO COLOMBIANO E O MODELO DE HOTELLING COLOMBIAN COAL AND HOTELLING MODEL  

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Full Text Available n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero óptimo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización.Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamento de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização.In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non-renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni Franco

2010-12-01

310

EL CARBÓN COLOMBIANO Y EL MODELO DE HOTELLING / COLOMBIAN COAL AND HOTELLING MODEL / O CARVÃO COLOMBIANO E O MODELO DE HOTELLING  

Scientific Electronic Library Online (English)

Full Text Available SciELO Colombia | Language: Spanish Abstract in portuguese Neste artigo apresenta-se uma descrição da relacão existente entre o pensamento económico e os recursos naturais, especialmente, os não renováveis. Define-se o modelo de Hotelling, com a sua proposta matemática e a sua respetiva solução gráfica, o qual permite determinar o caminho ótimo de esgotamen [...] to de um recurso natural não renovável e uma estimativa do seu preço de mercado. Um enquadramento geral sobre a atualidade e perspectivas do carvão térmico colombiano é a base para a aplicação do este modelo a dito recurso energético, o que determina, com base nas reservas provadas de carvão térmico em Colômbia e sua função de demanda, o tempo de esgotamento e o seu preço de comercialização. Abstract in spanish n este artículo se presenta una descripción de la relación existente entre el pensamiento económico y los recursos naturales, en especial, los no renovables. Se define el modelo de Hotelling, con su planteamiento matemático y su respectiva solución gráfica, el cual permite determinar el sendero ópti [...] mo de agotamiento de un recurso natural no renovable y una estimación de su precio de mercado. Un marco general sobre la actualidad y perspectivas del carbón térmico colombiano es la base para la aplicación de este modelo a dicho recurso energético, lo que determina, con base en las reservas probadas de carbón térmico en Colombia y su función de demanda, el tiempo de agotamiento y su precio de comercialización. Abstract in english In this paper a description of the relationship between economic thought and natural resources, especially those non-renewable, is presented. The Hotelling model is defined, with its mathematical approach and the respective graphical solution, which determines the optimal path of depletion of a non- [...] renewable natural resource and an estimation of its market price. A general frame for the present situation and prospects for thermal coal in Colombia is the basis for the implementation of this model to this energy resource. Based on the proven reserves of thermal coal in Colombia and its demand function, time depletion and its trading price are determined.

Giovanni, Franco; Adrián Felipe, Gallo; steban, Franco.

2010-12-01

311

here - Research Councils UK  

SCPinfonet

Apr 3, 2010 ... measures such as energy demand reduction and new technology in ...... To \\promote competitive markets in the UK and beyond, helping to raise the rate of \\...... these include: Solid Oxide Fuel Cells (SOFC), Proton Exchange.

312

Pesticide Action Network UK  

Science.gov (United States)

The Pesticide Action Network UK (PAN UK) is a nonprofit organization that "promotes healthy food, agriculture and an environment which will provide food and meet public health needs without dependence on toxic chemicals, and without harm to food producers and agricultural workers.ïÿý Through its website, PAN UK offers a number of downloadable publications including briefings; fact sheets for active ingredients like aldicarb, cypermethrin, methyl parathion, and paraquat; monthly gardening tips, and annual reviews. Site visitors can also search for pesticide-related images and numerous publication listings through the website's Photographic Database and Research Database. The site also contains pesticide-related news, press releases, and information about PAN UK activities in the United Kingdom, Europe, and around the world. Many related links are included as well in such categories as Conferences, Consumer Links, Databases & Resources, Integrated Pest Management, and more.

313

Business - Research Councils UK  

SCPinfonet

Skills. Becoming a Researcher and Developing a Research Career · Funding ... \\train link in London which has had national impact for train design in the UK. ... \\also implemented a skills development plan to improve the communication skills \\of ...

314

Hotel companies and corporate environmentalism / Empresas hoteleiras e ambientalismo empresarial  

Scientific Electronic Library Online (English)

Full Text Available SciELO Portugal | Language: English Abstract in portuguese Os hotéis consomem uma grande quantidade de recursos na forma de energia e de água, e muitos hotéis são construídos em ambientes frágeis. Apesar do forte interesse na sustentabilidade ambiental, as empresas hoteleiras têm uma relação difícil com o compromisso de, por um lado, garantir credenciais am [...] bientais e ao mesmo tempo agradar aos seus clientes e manter a vantagem competitiva. Como é que as empresas hoteleiras concebem e gerem as suas estratégias no seu relacionamento com o meio ambiente natural? Quais são os fatores que influenciam a sua escolha? Este documento identifica quatro antecedentes importantes para o ambientalismo empresarial e analisa-os no quadro político/económico delimitado pela teoria dos stakeholders. O surgimento das questões ambientais e as implicações para a estratégia são debatidas, assim como as implicações teóricas e práticas de integração das questões ambientais nas estratégias das empresas. Abstract in english Hotels consume a huge amount of resources in the way of energy and water, and many are built in fragile environments. Despite the strong interest in environmental sustainability, hotel companies have an uneasy relationship with trying to ensure green credentials while pleasing their customers and ma [...] intaining competitive advantage. How do hotel companies devise and manage their strategies in their relationship with the natural environment? What are the factors that influence their choice? This paper identifies four important antecedents to corporate environmentalism and examines them within political/economic framework bounded by stakeholder theory. The emergence of environmental issues and the implications for strategy are debated and the theoretical and practical implications of integrating environmental issues into corporate strategies are discussed.

Paul, Reynolds.

315

Problems Existing in China's Hotel Service and Study on the Strategy from the Aspect of Customer Value  

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Full Text Available This paper is aimed to probe into strategy of how to improve China's hotel service quality based upon the theory of customer's value. Firstly, the author makes the statement on basic connotations of theory of hotel customer's value. Secondly, the author points out problems existing in China's hotel service from the aspect of customer value. Finally, the author proposes of hotel service strategy based upon customer value.

Yan Zhang

2008-05-01

316

RELATIONSHIP OF LEADERSHIP STYLE TO SELECTED DEMOGRAPHIC CHARACTERISTICS ASSOCIATED WITH HOTEL GENERAL MANAGERS (TASK, PEOPLE ORIENTED, PERSONAL BACKGROUND)  

OpenAIRE

The purpose of this study was to investigate the relationship between hotel general manager's leadership style and selected demographic characteristics associated with the personal backgrounds of the hotel general managers and the property characteristics they are currently operating. Each of the demographic characteristics were also examined separately, to have a more complete understanding of the hotel general manager's position.^ The initial population consisted of 7500 hotel general ma...

Jones, Hoyt Dowse

1984-01-01

317

A case study of customer relations develop-ment between airport Taxi/Yellow Line and the metropolitan area hotels  

OpenAIRE

Bachelor Theses: Case study of Customer Relations Development between Airport Taxi/Yellow Line and Metropolitan area hotels This case study examines the development of customer relations between the Yellow Line and the Helsinki metropolitan area hotels. Yellow Line supplies the hotel customers with a shared taxi service to airport. The hotels are thus able to provide their customers with an alternative transportation solution instead of regular taxi and public transportation. The ma...

Rannisto, Jukka-tapio

2013-01-01

318

Gerakan Buruh Korban Pemutusan Hubungan Kerja (PHK) Dalam Memperjuangkan Hak-haknya (Studi Kasus Di Hotel Soechi International Medan)  

OpenAIRE

Bisnis hotel di kota Medan bagi para investor dianggap sangat menarik karena Medan dianggap sebagai salah satu kota yang kondusif untuk membicarakan bisnis. Hal ini dapat dilihat dari jumlah pembangunan hotel yang selalu mengalami peningkatan. Namun krisis global yang terjadi pada tahun 2008 menyebabkan kelesuan dan mengurangi aktifitas pengusaha di dalam membicarakan bisnis-bisnisnya yang secara tidak langsung mengakibatkan penurunan pengunjung hotel berbintang. Salah satu hotel yang terkena...

Risnawati, Sri

2011-01-01

319

Reforma y modernización del Hotel Alfonso XIII de Sevilla, España  

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Full Text Available This article describes the careful remodeling work of this hotel — a part of the city's history since it was opened in 1926 — a general improvement aimed at making this facility a model in its class, a beautiful building fitted with all the amenities becoming its high luxury classification, a category shared with very few hotels in the country. Special attention has been given to the repair of roofs and walls, renewal of exterior fenestration, grills, artistic glazed tiling, dadoes, coffered ceilings, lamps, floor construction in the banquet hall, plumbing, electric system, air conditioned and providing adequate services. A new magnificent, roomy suite has been incorporated, as well as new classy bathrooms, gardens, roofed car park, and 800 m3 water tank, a bar, a breakfast coffee room, a restaurant in the half-basement with accesses from the inside and the outside, fountains, etc. The refined taste of the architect, the highly specialized work of the contractor and the participation of the qualified Sevillian craftsmen, have all contributed to the neat detailing of the facility and to the highly successful final result.

Se describe en el articulo la cuidadosa reforma de este Hotel —parte de la Historia de la ciudad, desde su inauguración, en 1926— con la consiguiente modernización general, al objeto de convertirlo en una instalación ejemplar, de gran belleza y dotada de todo el confort que requiere su categoría de gran lujo, condición que comparte con muy pocos hoteles del País. Se ha dedicado especial atención a la consolidación de la cubierta y tabiquería; renovación de la carpintería exterior, verjas, azulejos, zócalos, artesonados, lámparas, forjado del comedor de banquetes, instalaciones de fontanería, electricidad y aire acondicionado; servicios adecuados, etcétera. Se han creado: una magnifica y espaciosa suite, baños de categoría, jardinería, estacionamientos cubiertos, un aljibe de 800 m3, bar, cafetería de desayunos, un restaurante en el semisótano —de uso exterior e interior—, fuentes... El gusto esmerado del arquitecto, el trabajo altamente especializado de la empresa constructora y la aportación de la más depurada artesanía sevillana, han contribuido a un perfecto acabado y a un resultado final de excepción.

Castellón, Carlos Ricardo

1979-11-01

320

Solar cooling system performance, Frenchman's Reef Hotel, Virgin Islands  

Science.gov (United States)

The operational and thermal performance of a variety of solar systems are described. The Solar Cooling System was installed in a hotel at St. Thomas, U. S. Virgin Islands. The system consists of the evacuated glass tube collectors, two 2500 gallon tanks, pumps, computerized controller, a large solar optimized industrial sized lithium bromide absorption chiller, and associated plumbing. Solar heated water is pumped through the system to the designed public areas such as lobby, lounges, restaurant and hallways. Auxiliary heat is provided by steam and a heat exchanger to supplement the solar heat.

Harber, H.

1981-01-01

321

Hotel industry, sustainability and certification: a bibliometric study  

Directory of Open Access Journals (Sweden)

Full Text Available Public outcry for ethical, transparent, socially and environmentally responsible business practices is increasing dramatically. In this context, companies are striving to better meet expectations in order to achieve sustainability in all its levels. The tourism sector, the fastest growing industry in the world, could not fail to follow this trend. Thus, this article aims to contribute, from the quantitative identification of publications citing the terms hotel management, sustainable tourism, NBR 15401 and certification in sustainability, the configuration of the state of the art on the subject in question.

Jaqueline Kropf Esteves de Matos

2014-08-01

322

ELABORATION OF THE SUPERSTRUCTURE OF THE BULGARIAN HOTEL INDUSTRY  

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Full Text Available The purpose of the paper is to suggest some terms of reference for the elaboration of the superstructure of the Bulgarian hotel industry. The suggestions are based on the analysis of the superstructure at present. Its capacity, main types of accommodation establishments and their distribution by categories and territory are examined. An analysis is made of some resulting indices such as overnight stays and average stay. The main positive, respectively negative features of the superstructure have been analyzed. Concrete terms of reference have been given in order to overcome the problems specified.

Tanya Dabeva

2010-12-01

323

Yield Management in the French hotel business: An assessment of the importance of the human factor  

OpenAIRE

Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

Noureddine Selmi; Raphaël Dornier

2011-01-01

324

Changing hotel location patterns in Ekurhuleni, South Africa’s industrial workshop  

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Full Text Available The accommodation sector is of central importance to research on urban tourism. A number of studies seek to understand the location of hotels in urban areas. This article contributes to the limited scholarship on hotel location in African cities. Under investigation is hotel development in Ekurhuleni, one of South Africa’s newest metropolitan areas with a strong tradition of mining and industrial activities. This is a non-traditional tourism destination where until recently leisure tourism was not a component of the local economy. In terms of tourism development Ekurhuleni has expanded its share of business tourism as a result of its geographical location in South Africa’s economic heartland. Importantly, business tourism has been driven by the location in Ekurhuleni of OR Tambo Airport, South Africa’s major international gateway airport. Between 1990 and 2010 this investigation shows that the local hotel economy of Ekurhuleni has been transformed. One aspect of restructuring has been the collapse of the low quality liquor dominated hotel which was numerically the major accommodation type of the pre-1990 period. The booming business tourism economy caused new investments and hotel property developments in medium-size and high quality four and five star hotel establishments. Growth has clustered geographically in and around the international airport which is the key contemporary locational influence for hotel location in this investigation.

Jayne M. Rogerson

2014-07-01

325

What Makes Hotel Expatriates Remain in Their Overseas Assignments: A Grounded Theory Study  

Science.gov (United States)

In this study the researcher uses a qualitative research design to discover what makes hotel expatriates remain in their overseas assignments. In-depth interviews, participant observations, and personal documents are used as data collection methods. Four hotel expatriates are recruited as participants of the study. The collected interview…

Ho, Zoe Ju-Yu

2012-01-01

326

Does Embedding Social Media Channels in Hotel Websites Influence Travelers' Satisfaction and Purchase Intentions?  

Science.gov (United States)

In the Internet world today, social media channels have emerged as a top share of Internet usage, and more travelers have started using them to make their hotel plans and purchases. Because of the recommendations of researchers and practitioners, hotel organizations have already embraced social media and have embedded their links on their host…

Aluri, Ajay Kumar

2012-01-01

327

The Marketing Effectiveness of Hotel Facebook Pages: From Perspectives of Customers and Messages  

Science.gov (United States)

In the hotel industry, social media marketing has become a new trend hoteliers are chasing and an increasing number of hotels are using social media to promote their business. However, the marketing effectiveness of social media is still a big challenge in both academic and business world. Since social media marketing is totally different from…

Leung, Xi Yu

2012-01-01

328

Study on the Service Quality Evaluation and Improvement for Medium and Small Sized Hotels  

OpenAIRE

The tourism industry is in the important state in the national economy, and the hotel industry is the important part of the tourism industry, and the medium and small sized hotels occupy certain market share because of the numerous quantity. Because the se...

Fan Chen

2009-01-01

329

A Decision Problem of Hotels on Setting Online-Exclusive-Rooms in E-Commerce Age  

OpenAIRE

Due to the rapid development of information technology, customers’ consumption pattern in hotel industry has dramatically changed, and many people book rooms through some professional online platforms. Hotel managers need to redesign their sale channel structures by incorporating online platforms, in order to increase profit. This paper focuses on a revenue maximization...

Liang Xu; Xiaoyan Xu

2014-01-01

330

Pendayagunaan Catatan Sejarah Kunjungan Tamu Dalam Upaya Membantu Meningkatkan Jumlah Kunjungan Repeater Guest di Hotel Danau Toba International Medan  

OpenAIRE

Kepariwisataan merupakan salah satu sumber pendapatan devisa negara yang bukan hanya dapat meningkatkan perekonomian bangsa Indonesia tetapi juga dapat memberikan lapangan pekerjaan. Perkembangan pariwisata tidaklah terlepas dari peran serta bidang perhotelan yang mana keduanya haruslah saling berdampingan. Hotel Danau Toba International Medan merupakan salah satu hotel berbintang 4 (????) di Medan yang banyak dikunjungi oleh tamu, baik tamu bisnis, wisata dan lainnya. Hotel Danau T...

Fitri Dwinanda Sari Nasution

2009-01-01

331

The hotel that sings to the sea: the connections of a 4 star hotel project and the musical culture and history of Jurmala, Latvia  

OpenAIRE

My thesis will explain the research process that I have been practicing in paralel with a public contest project. The project treats the symbilisation of music thourgh a Hotel in Jurmal, Latvia. My research is composed by 4 processes: A study on symbolism, touristic research about the culture and music of jurmala Latvia, a comparison between the contries where I have practiced (Denmark and Romania) and the choice of a sustainable material for the hotel and the study of its? sustainabl...

Gyo?rgyi, Mihai Maurizio

2012-01-01

332

Dorint Hotel supports the local cycle wase management. Climate friendly energy supply for established existing buildings; Dorint Hotel stuetzt lokale Kreislaufwirtschaft. Klimafreundliche Energieversorgung fuer arrivierten Bestandsbau  

Energy Technology Data Exchange (ETDEWEB)

In the Eifel region, two different partners have found each other in the course of the energy policy turnaround: Hotel industry and agriculture. A agricultural consortium has taken over the maintenance of a hotel complex with a cogeneration of heat and power. Thus, the oil-fired central heating was replaced by a combined heat and power system. The trendsetting solution presents possibilities of a decentralized energy supply in rural areas and opens up new perspectives in the primary sector.

Lennartz, Marc Wilhelm

2013-02-01

333

The Research about the Repair and Maintenance Problem of Tourist Hotel  

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Full Text Available In this study, we have a research about the repair and maintenance problem of Tourist Hotel. The professional repair and maintenance of Tourist Hotel is a very important job. Because it can not only effectively prolong the service life of equipment and raise its utilization rate but also ensure the management service needs of the Tourist Hotel better. Therefore, the Tourist Hotel in operational process must always adhere to always clear characteristics of hotel equipment management, content and basic program, regarding the advanced repair maintenance concept as the guidance, establish the scientific management system, clarify the professional requirements and perfect effective management mechanism, so as to ensure that its maintenance work into effect.

Fei-Long Liu

2013-06-01

334

Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers  

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Full Text Available One of the most substantial factors for Tourism Industry is Hotel Industry while it could provide the necessary substructures for Tourism. Growth in Hotel industry will lead to the growth in Tourism industry. Considering a major growth in Hotel industry in recent years in Iran, in this research, numerous objectives had been pursued. The first purpose of this study is to explore four different factors of salary, age, gender, and marital status between customers. The second goal is to study customer satisfaction from two main perspectives of customers and hotel managers and explaining whether there is a significant difference in customers and hotel managers perceptions of customer satisfaction or not and what role customer satisfaction factors such as perceived quality, perceived value, image and customer’s expectations have in making these differences. Finally, the third objective is to find out whether there is a significant difference between male satisfaction and female satisfaction or not.

Pardis Mohajerani

2013-09-01

335

Theoretical Analysis and Cultivation Countermeasure of Customer Loyalty in Hotel Enterprise  

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Full Text Available
How to get the customers’ satisfaction should become an important issue of the hotel’s survival and developing. Based on the discussion about the theoretical and practical significance for the hotel enterprise to cultivate the customer loyalty, this paper suggests a practical advice for the hotel enterprise on how to cultivate the customer loyalty.
Key words: Hotel Industry, Customer Satisfaction, Customer loyalty
Résumé: De nos jours, comment défendre la clientèle devient un sujet important pour l’ existence t le développement du restaurant. Ce texte recherche que la théorie et le sens réel sur la cultivation de la clientèle dans un restaurant, et il propose aussi des conseils réalisables à propos d’ élever les clients pour la restauration.
Mots-Clés: la restauration, la satisfaction de la clientele,la fidélitéde la clientèle

Yan ZHANG

2006-12-01

336

WOMEN IN HOTEL MANAGEMENT IN ZIMBABWE: CAREER AMBITIONS, PROGRESSION TACTICS, AND CAREER CHALLENGES  

Directory of Open Access Journals (Sweden)

Full Text Available Research investigates career ambitions, progression tactics and challenges among female hotel managers in Zimbabwean hotels. Data was gathered through a questionnaire survey of 84 female hotel managers in Zimbabwe. Most female hotel managers in Zimbabwe aspire to attain top management positions. However, they face several challenges in their attempts to achieve their career goals. To enhance their career progression prospects, there is a clear need to adopt more aggressive tactics, especially with regard to undertaking further study. For the industry there is need to institutionalise policies and structures that are more “woman-friendly”. However, cultural norms and values pose a major challenge for the change process. Further, women should take responsibility for their own careers. They could strengthen their promotion chances by undertaking postgraduate business leadership courses at esteemed institutions, and by being more assertive of their capabilities. The research focuses on Zimbabwean female hotel managers, whose career ambitions, progression tactics and challenges have not yet been documented.

Muchazondida Mkono

2012-11-01

337

What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients.  

Science.gov (United States)

Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly tied to customer/patient evaluations. In the hotel industry, decades of management experience and market research have led to widespread improvements and innovations that improve customer satisfaction. But there has been incredibly little cross-fertilization between the hotel and hospital industries. In this paper, we first consider the changes in the healthcare system that are forcing hospitals to become more concerned with patient satisfaction. We discuss the similarities and differences between the hotel and hospital industries, and then outline several of the unique challenges that neurosurgeons face in taking care of patients and increasing their comfort. We cite specific lessons from the hotel industry that can be applied to patients' preadmission, check-in, hospital stay, discharge planning, and poststay experiences. We believe that hospitals can and should leverage the successful advances within the hotel industry to improve patient satisfaction, without having to repeat identical research or market experimentation. We hope this will lead to rapid improvements in patient experiences and overall wellbeing. PMID:24818061

Zygourakis, Corinna C; Rolston, John D; Treadway, James; Chang, Susan; Kliot, Michel

2014-01-01

338

Computer Marketing Analysis of the Consumer Preferences in the Hotel Service Business  

Directory of Open Access Journals (Sweden)

Full Text Available The world economy globalization, the international trade and corporation increase the development processes of the hotel service business both in Ukraine and in the Kharkiv region. Therefore the creation of a qualitatively new hotel business directed to the hotel service business consumer is of great importance. It requires the market situation analysis and a science-based strategy of its development.Marketing research of the hotel clients’ characters and preferences became a basis for strategic prospective of the Kharkiv hotel service business development. The research sample was formed among clients at random; however the preference was given to foreign clients. The sample volume was 205 people that correspond to a typical sample size for a special research with a small number of subgroups.The Kharkiv development prospects as a business centre and also as a city receiving EURO-2012 favor the development of the hotel service business. However the threat is in a long term of the projects recoupment, huge investments, the problem of terms and quantity of licensing documents. Therefore implementation of the complex public policy directed at the support and development of the national hotel business is important.It is reasonable to attract western managers, to use modern technologies of management, franchising, ways of brand promotion, advanced information technologies development and Internet-sales for improving hotel service. The development of qualitative national networks on the basis of regional operators and the use of the world achievements in this field are prospective too. It is also necessary to attract western investors the hotel complex building that is a part of the world chain that will create new workplaces, improve the staff professionalism and develop the competitive environment, stimulating the growth of the qualitative level of the hotel service business.

N. V. Popova

2011-06-01

339

Indoor radon levels in selected hot spring hotels in Guangdong, China  

International Nuclear Information System (INIS)

Guangdong is one of the provinces that have most hot springs in China, and many hotels have been set up near hot springs, with spring water introduced into the bath inside each hotel room for hot spring bathing to attract tourists. In the present study, we measured radon in indoor and outdoor air, as well as in hot spring waters, in four hot spring hotels in Guangdong by using NR-667A (III) continuous radon detector. Radon concentrations ranged 53.4-292.5 Bq L-1 in the hot spring water and 17.2-190.9 Bq m-3 in outdoor air. Soil gas intrusion, indoor hot spring water use and inefficient ventilation all contributed to the elevated indoor radon levels in the hotel rooms. From the variation of radon levels in closed unoccupied hotel rooms, soil gas intrusion was found to be a very important source of indoor radon in hotel rooms with floors in contact with soils. When there was spring water bathing in the bathes, average radon levels were 10.9-813% higher in the hotel rooms and 13.8-489% higher in bathes compared to their corresponding average levels when there was no spring water use. Spring water use in the hotel rooms had radon transfer coefficients from 1.6x10-4 to 5.0x10-3. Radon in some hotel rooms maintained in concentrations much higher than guideline levels might thus have potential health risks to the hotel workers, and technical and management measures should be taken to lower their exposure of radon through inhalationtheir exposure of radon through inhalation

340

Influencia del Capital Intelectual en la Competitividad de los Hoteles  

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Full Text Available El objetivo de la presente investigación es conocer la influencia del capital intelectual en la competitividad de las empresas hoteleras de 1 a 5 estrellas de Aguascalientes, México. La medición del capital intelectual, que es el recurso intangible de las organizaciones contenido en el capital humano, capital estructural y capital relacional que genera competitividad y riqueza presente y futura, se realiza a través de un instrumento tipo Likert de 61 reactivos, cuyos resultados son comparados con la competitividad de los hoteles, medida a través de la rentabilidad por habitación disponible. Los resultados muestran la relación positiva entre el capital intelectual y la competitividad de los hoteles. La información podría ser útil en al menos tres dimensiones: primero, para diseñar los planes estratégicos de las empresas hoteleras; segundo, como apoyo para el diseño de las políticas del sector turismo y, tercero, como base académica para continuar en el desarrollo trabajos sobre el capital intelectual en otro tipo de organizaciones, con el interés de apoyar las decisiones empresariales y las políticas económicas.

Jorge Luis Heredia Heredia

2009-01-01

341

Best practices to reduce the accident rate hotel  

Science.gov (United States)

Examining the available databases and existing tourism organizations can conclude that appear studies on accidents and their relationship with other variables. But in our case we want to assess this relationship in the performance of the hotel in relation to lower the accident rate. The Industrial Safety studies analyzing this accident causes (why they happen), their sources (committed activities), their agents (participants work means), its type (how the events occur or develop), all in order to develop prevention. In our case, as accidents happen because people commit wrongful acts or because the equipment, tools, machinery or workplaces are not in proper conditions, the preventive point of view we analyze through the incidence of workplace accidents hotel subsector. The crash occurs because there is a risk, so that adequate control of it would avoid despite individual factors. Absenteeism or absence from work was taken into account first by Dubois in 1977, as he realized the time lost in the nineteenth century due to the long working hours, which included the holidays. Motivation and job satisfaction were the elements that have been most important in the phenomenon of social psychology.

García Revilla, M. R.; Kahale Carrillo, D. T.

2014-10-01

342

Tourism-dominated spaces – the strategic potential of hotel lobbies  

DEFF Research Database (Denmark)

Today, tourism has become a crucial factor in urban economies, and the extended presence of tourism facilities within the urban fabric has generated a new basis for planning decisions. However, the phenomenon of tourism has primarily been discussed by sociologists, ethnologists, geographers and not least by economists. The architectural voice in the general tourism-related discussion, in a very wide sense, has been relatively vague. The aim of this article is to discuss the strategic potential of a specific tourism programme, namely the hotel lobby as well as the immediate urban context of this lobby. From a qualitative architectural point of view the article examines the evolution of specific lobby-qualities at Miami Beach; from the pre-war Art Deco hotel lobby to the post-war MiMo resort lobby. In particular, the study highlights ‘extraordinary’ qualities of tourism-dominated spaces (as opposed to ‘ordinary’ everyday-dominated spaces). The article addresses the phenomenon of tourism at a very local planning level, and touches on the concept of ‘positive interference’. Positive interference is understood as the friction between tourism-related and everyday-related activities and is launched as a ‘potential desirable quality’ of the tourism-dominated space. Overall, the article points towards an untapped strategic planning potential of specific architectural tourism-related programmes. (This article is rooted in theories presented in the PhD-dissertation Tourism and Strategic Planning which was defended in October 2012).

Pasgaard, Jens Christian

343

Milk and dairy products in hotel daily menue  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this work was to determine the portion of milk and dairyproducts as a source of macronutrients, energy, vitamins and minerals in average hotel menus for some category of hotel guests. For this purpose the evaluation of 66 whole day meals (breakfast, lunch and supper on daily menus was made. Meals were therefore mathematically and statistically analysed and compared with recommendations (RDA and DRI for middle aged and elderly guests, both genders. The obtained results indicated that the meals should be balanced according to nutritional principles, because of too high energy share derived from fats (average 47.95% while just about 37.57% of daily energy was from carbohydrates origin. The energy values were much higher than recommendations for both genders, respectively. The energy share from milk and dairy products origin was 11% of total energy what should be considered as a suitable. The most served dairy product was milk while the ice-cream took the second place. It is necessary to increase the yogurt and similar fermented products consumption, especially for the elderly guests. With milk and dairy products consumption males and females fulfill 92% RDA for calcium, and 61.80 % DRI for elderly, respectively.

Greta Kreši?

2002-04-01

344

Comparison of non-prewhitening and Hotelling observer models  

Science.gov (United States)

Recent investigations of human signal detection performance for noise limited tasks have used statistically defined signal or image parameters. The Bayesian ideal observer procedure is then nonlinear and analysis becomes mathematically intractable. Linear, but suboptimal, observer models have been proposed for mathematical convenience. Experiments by Rolland and Barrett involving detection of completely defined signals in white noise superimposed on statistically defined (Lumpy) backgrounds showed that the Fisher-Hotelling model gave a good fit while the simple nonprewhitening (NPW) matched filter gave a poor fit. Burgess showed that the NPW model can be modified to fit their data by adding a spatial frequency filter with response similar to the human contrast sensitivity function. New experimental results will be presented demonstrating that neither model is satisfactory. The results of our experiments done with a variety of spectral densities for the background can be described by a Fisher-Hotelling model modified to include simple circularly symmetric spatial frequency channels as proposed by Myers and Barrett. However, results of our variable viewing distance experiments do not agree with predictions of this simple channelized model. It will be necessary to use a more complex F model with physiologically reasonable spatial frequency channels.

Burgess, Arthur E.

1995-04-01

345

Territorial expansion of hotel chains in countries of South-eastern Europe  

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Full Text Available The paper discusses the market of Serbia and neighboring nine countries: Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, Romania, Bulgaria and Greece. The aim is to present a comparison with the number of hotel chains, brands and facilities in the surveyed countries in South-eastern Europe. While Serbia, Slovenia, Macedonia and Romania almost exclusively attractive as the continental areas, countries such as Greece, Croatia, Bulgaria and Montenegro are popular mass bathing tourism destinations. This fact directly indicates the types of international hotel facilities (in first case there are city and conference types and in the other case there are resorts. The results show that a total of 21 international hotel chains are operating in the observed region, with the dominance of the markets of Bulgaria, Greece and Romania. Among them, Bulgaria has the largest number of individual hotel chains (11 chains, but Greece prevails when it comes to international hotel brands (19 brands and individual objects (71 facilities. On the other side, the Serbian market has relatively modest offer with a total of seven hotel chains and eight brands, while the number of individual objects are significantly lower of the region maximum (only 13 objects. Based on the above, the observed countries are relatively new and potentially important macro market for future investments in hotel facilities. [Projekat Ministarstva nauke Republike Srbije, br. 47007

Petrovi? Marko D.

2013-01-01

346

Taking an Expended View of Customer to Construct Hotel Rating System  

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Full Text Available An attention on leisure consciousness and related activities by Taiwan people also signifies an enhanced standard on service quality and demand satisfaction of tourism and leisure industry, in which a perception of customer satisfaction perceived by consumers in terms of appraisal dimension and measurement was gradually replaced by intangible accommodation experience or personalized service by service personnel from tangible hardware facilities and equipments in the past. Tourism Bureau of Republic of China has recently announced the execution of “hotel rating system” which suspended for nearly twenty, an announcement of this policy has caused considerable echoes and support to scholars from the academy and the industry and consumers with regard to hotel business, the hotel industry in Taiwan will only be able to get connected with international tourism market so as to inspire the global awareness of tourism market in Taiwan through the implementation of “hotel rating system”. The study follows the assessment standards of “star hotel rating system” promoted and implemented by Tourism Bureau, Ministry of Transportation and Communications (MOTC in 2010, to conduct analysis in terms of SERVQUAL’s five dimensions proposed by Parasuraman, Zeithamel and Berry (1985. According to the research results, the hotel rating system in Taiwan is badly in need of an attention to the establishment and assessment of indicators in terms of “service assurance” and “service empathy” dimensions, the results also indicated that tourists make judgment based on “tangible hardware” along with “intangible service” provided by the hotels, are important determinants to enable a differentiation.

Jui-Ying Hung

2012-03-01

347

How Does Service Quality Lead to Loyalty in the Hotel Industry in Iran  

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Full Text Available This is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel industry. The theoretical background of the loyalty in the hotel industry indicates that loyalty is a consequence of hotel service quality. The main purpose of this study is to investigate how the service quality ends in loyalty in hotel industry in Iran. Review on the literature revealed that there are some factors between service quality and loyalty. In other words, high service quality can enhance the perceived value and customer satisfaction. Furthermore, this is the satisfaction that increases the loyalty of the clients. This study considers five dimensions of SERVQUAL instrument as factors of service quality in hotel industry which have been applied in similar research successfully. The hypotheses are tested with a convenience data collection approach using data from clients of four Iranian hotels. Findings indicated that some service quality dimensions significantly affect the perceived value. Furthermore, dimensions of service quality and also the perceived value directly influence satisfaction. Finally, satisfaction significantly enhances the loyalty.

Alireza Tafreshi Motlagh

2013-01-01

348

Study on China's Single-Star Hotel Business Situation and Development Strategy  

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Full Text Available In this study, we have a study on China's single-star hotel business situation and development strategy. Since the reform and opening up in the late 1970s, China hotel industry has been playing an increasingly important role, but improving the group level is still a long way to go, especially under the situation that the many single star class hotel living worrying. In particular in: aging facilities and equipment cause a vicious cycle of product quality of single-star hotels, continuous worsen of human resources and an increasing number of competitors, which make single-star hotels continue to weaken the anti-risk ability. At the same time, the increasingly high operating cost makes the single-star hotel profit margins shrinking. In our results, single-star hotels must make efforts in the following areas: Firstly, to focus on customer perceptions to increase their visibility and reputation; Secondly, to active the financing channels to raise their level of hardware; Thirdly, to strengthen human resource development to focus on cultivating their excellent staff.

Fei-Long Liu

2013-03-01

349

Benchmarking energy use and greenhouse gas emissions in Singapore's hotel industry  

Energy Technology Data Exchange (ETDEWEB)

Hotel buildings are reported in many countries as one of the most energy intensive building sectors. Besides the pressure posed on energy supply, they also have adverse impact on the environment through greenhouse gas emissions, wastewater discharge and so on. This study was intended to shed some light on the energy and environment related issues in hotel industry. Energy consumption data and relevant information collected from hotels were subjected to rigorous statistical analysis. A regression-based benchmarking model was established, which takes into account, the difference in functional and operational features when hotels are compared with regard to their energy performance. In addition, CO{sub 2} emissions from the surveyed hotels were estimated based on a standard procedure for corporate GHG emission accounting. It was found that a hotel's carbon intensity ranking is rather sensitive to the normalizing denominator chosen. Therefore, carbon intensity estimated for the hotels must not be interpreted arbitrarily, and industry specific normalizing denominator should be sought in future studies.

Wu Xuchao [Environmentally Sustainable Design Division, Arup (Singapore); Priyadarsini, Rajagopalan, E-mail: priya@deakin.edu.a [School of Architecture and Building, Deakin University, Geelong (Australia); Eang, Lee Siew [Energy Sustainability Unit, Department of Building, National University of Singapore (Singapore)

2010-08-15

350

UK Frac Sand Resources  

OpenAIRE

Although still just a glimmer in the gas man’s eye, the prospect of shale gas development in the UK has many companies thinking about the industrial minerals it will require. Chief amongst these is silica sand which is used as a ‘proppant’ in the hydraulic fracturing, or ‘fracking’, of shales to help release the gas. The UK has large resources of sand and sandstone, of which only a small proportion have the necessary technical properties that classify them as ‘silica sand’. S...

Mitchell, Clive

2014-01-01

351

EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT  

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Full Text Available A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals, minimising energy consumption and ecosystem conservation (measured from the proportion of natural vegetation. Data were collected from interviews, document checkings and distributing questionaires. Results of the study showed that in average water consumption of hotels in Bali was 115 litres / guest night. It was considered low, less than the benchmark of Green Globe/Earthcheck which was 1,300 litres / guest night. The average of energy consumption was 0.322 MJ per guest night, which was still much below the baseline levels / standard of 340 MJ / guest night. In average garbage/waste produced by hotels was 0.0309 litre/guest night. This was also much below the baseline of 6 litres / guest night. The use of biodegradable cleaning chemicals in the hotel was averaged 35% which should be a minimum of 50%. There were 22% only of hotels which used cleaning chemicals that were biodegradable over 50% (over the standard. In average the proportion of natural vegetation in a hotel was 29%. There were 43% of sampled hotels of which their natural vegetation was over the baseline of 33%. Thus, hotels in Bali should improved their performance in looking after the environment, especially dealing with cleaning chemicals and ecosystem conservation. In this regards, they should increase the proportion of the use of biodegradable cleaning chemicals and increase the proportion of land kept with their natural vegetation.

I.N. Artawan

2010-02-01

352

Energy Auditing and Efficiency in a Chain Hotel - the Case of Scandic, Jaerva Krog  

Energy Technology Data Exchange (ETDEWEB)

Energy efficiency and conservation measures in hotels is an area of research at the Dept. of Energy Technology, Royal Inst. of Technology in Stockholm (KTH), Sweden. As a continuation of the research work, this project was focused on a hotel's resource-use performance, considering both internal and external factors that influence their consumption. The work comprised a literature study on energy efficiency and conservation measures in the built environment, focusing on hotel buildings, as well as an analysis of existing building assessment tools. An auditing and monitoring process was applied at one Scandic hotel, Jaerva Krog, which was selected with the support of Scandic management. Another four Scandic hotels were included in this study, using their data on energy/water consumption for the past five years. The tourism industry is one of the world's largest single industries, experiencing rapid expansion in recent decades. The number of international tourist arrivals increased from 441 million in 1990 to 763 million in 2004 (WTO, 2005). The hotel industry forms the largest part of the tourism industry with more than 300 000 hotels worldwide. Hotels offer their lodging capacities with the highest possible comfort and quality, without compromise. High demands on comfort and the level of services offered require an intensive utilization of energy and water. The price of energy has been increasing continuously during the last few years, with electricity increasing 6 % on an annual basis, which has made energy expenses increase rapidly during the past years. Adding high energy costs to concerns about CO{sub 2} emissions, highlights the importance of accurate information for energy management within any hotel facility. A need to decrease energy expenditure demands depending of knowledge relating to hotel facility consumption. The objective of this thesis is to understand energy performance and energy distribution within one typical chain hotel facility, and how this understanding can be applied to a selected group of similar hotels as well as to define the relationship between the factors behind energy expenditure. Such factors include outdoor climate as an external quantitative factor; HVAC system efficiency, lighting, occupancy rate and number of food covers sold as internal quantitative factors; and personnel behavior, operation/maintenance routines/levels as internal qualitative factors

Simanic, Branko

2011-07-01

353

Pengaruh Penerapan Sistem Informasi Manajemen Terhadap Pelayanan Karyawan Di Hotel Garuda Plaza Medan  

OpenAIRE

Development of hotel service owned or managed privately now shows a sufficiently high growth so that competitive level to recruit customers more difficult. Therefore, it will become a challenge for hotel service industry. One of the strategies made by Garuda Plaza Hotel Medan to maintain or increase the number of customers is to deliver the service that is most adjusted to as expected by the users of service. It is a mandatory to do by follow the advance in technology and develop a management...

Trias, Prilyanti

2010-01-01

354

Factors Influencing e-Business Adoption in the Greek Hotel Sector  

Science.gov (United States)

The purpose of this research is to identify the impact of business process improvement in the area of e-marketing in the hotel industry. The research identifies the barriers which block organizational change effort. A sample of thirty hotels in the city of Athens was used.This paper presents a SWOT analysis of the hotel sector, identifying the strengths, weaknesses, opportunities and threats that firms faced in the process of change. The results show that the majority of firms use, to a small extent, the e-marketing concept to improve their communication strategy and reach market segments.

Samanta, Ir.; Kyriazopoulos, P.

355

PERANCANGAN DAN IMPLEMENTASI SISTEM PENGUKURAN KINERJA DENGAN METODE PERFORMANCE PRISM (Studi Kasus pada Hotel X  

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Full Text Available This article described a result of research design of performance measurement system in hotel business with Performance Prism Model. As long as, performance measurement system at hotel X not yet representatived organization performance according to comprehensif and integrated. Because of needed redesign performance measurement system with new model. From the objective condition of hotel X, Performance Prism model more representative than others. The result of design described that stakeholder in hotel X such as: customer, employee, supplier, owner and investor, and regulator and community. From the performance measurement system design are obtained 36 types Key Performance Indicator (KPI such as: 6 KPI of customer, 9 KPI of staff manajerial, 9 KPI of staff operational, 4 KPI of supplier, 3 KPI of investor, and 5 KPI of regulator & community. Result of implementation performance measurement system with scoring system indicates that the amount of scor current performance indicator is 50,75%. Result of measurement can be based management act evaluation and choice planning improvement organization and all Stakeholder requirements must be request. Abstract in Bahasa Indonesia : Artikel ini menguraikan hasil penelitian perancangan sistem pengukuran kinerja pada sebuah perusahaan dalam bisnis hotel dengan model Performance Prism. Selama ini, sistem pengukuran kinerja di Hotel X belum merepresentasikan kinerja organisasi secara komprehensif dan integratif. Oleh karena itu, perlu dilakukan perancangan kembali sistem pengukuran kinerjanya. Dari kondisi objektif hotel X, model yang tepat digunakan adalah model Performance Prism dibanding model lain. Hasil rancangan menunjukkan bahwa stakeholder hotel X meliputi: konsumen, tenaga kerja, supplier, pemilik/investor, serta pemerintah dan masyarakat sekitar lingkungan hotel. Sistem pengukuran kinerja memuat 36 KPI yang meliputi 6 KPI konsumen, 9 KPI staff manajerial, 9 KPI staff operasional, 4 KPI supplier, 3 KPI pemilik/investor, serta 5 KPI pemerintah dan masyarakat di sekitar lingkungan hotel. Dari hasil implementasi sistem pengukuran kinerja dengan proses scoring system menggunakan metode OMAX menunjukkan nilai current performance indicator yang telah dicapai oleh hotel X adalah sebesar 50,75%. Hasil pengukuran menjadi landasan pihak manajemen mengevaluasi dan menentukan rencana kerja perbaikan sehingga harapan dari semua stakeholder dapat terpenuhi Kata kunci: Pengukuran Kinerja, Performance Prism, Hotel.

Iwan Vanany

2004-01-01

356

THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA  

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Full Text Available Customer Relationship Management (CRM merupakan salah satu strategi untuk mempertahankan pelanggan. Dengan terjalinnya hubungan yang erat diharapkan pelanggan menjadi loyal pada perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh CRM terhadap loyalitas pelanggan di Hotel JW Marriott Surabaya dengan teknik analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa CRM yang meliputi financial benefits, social benefits dan structural ties berpengaruh positif dan signifikan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya. Faktor yang berpengaruh dominan terhadap loyalitas pelanggan Hotel JW Marriott Surabaya adalah structural ties.

Fransisca Andreani

2012-01-01

357

Hewitt launches Research Councils UK  

CERN Multimedia

"Trade and Industry Secretary Patricia Hewitt today launched 'Research Councils UK' - a new strategic partnership that will champion research in science, engineering and technology across the UK" (1 page).

2002-01-01

358

Human Resource Management Practice Tourism and Hotel Industry  

Directory of Open Access Journals (Sweden)

Full Text Available Due to the importance of human resources management (HRM in promoting competitiveness in tourism and hotel industry, this review intend to enhance the understanding of practical issues of HRM more importantly since it involve organizing the management of human resources, with respect to accomplishment of organizational objective further more it shows that the issues either related to external factors, which include technological change, legislation and regulation, and national culture, globalization, or internal factors including size, industry and sector characteristic and structure of an organization, strategy and past practice of HRM. On the issue of human resources capability training, this research review recommend provision of array of opportunity for capability building and conducive working environment to promote productivity. Also worth considering, employee, employer relationship, Other variables such as attitude and productivity of employees, relationship between employees and employers, increase and decrease in financial assets should be taken into account.

Al Hrou S.A.

2014-01-01

359

1850s & 1860s Hotel and Restaurant Menus  

Science.gov (United States)

The University of Houston has increased its digital offerings in recent years to allow visitors to make their way through everything from home retail pamphlets from the 1920s to copper plate engravings from Theodor de Bry's "Grandes Voyages." This particular collection offers users access to 80 different menus from the 1850s and 1860s. The menus are taken from establishments that were located all over the country, such as the American Hotel in Buffalo and the Allyn House in Hartford. It's quite a revelation to learn that on March 5, 1859, the patrons at the Allyn House would have had access to over 35 menu options, including oyster fritters and halibut. Culinary historians and gastronomy types will have a field day with these menus, which might inspire a rather elaborate repast.

2012-01-01

360

EARNINGS TARGETS IN SPANISH HOTEL INDUSTRY: AN APPROXIMATION  

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Full Text Available In this paper, two earnings targets -avoiding losses and earnings decreases- are analyzed in Spanish hotel industry. The methodology used as a proxy to earnings targets is frequency histograms. Particularly, the existence of a “kink” in the distribution of reported earnings around zero is examined. The access to financial resources to start or to consolidate expansion policies is an important issue to the companies belonging to our sample. This specific scenario allows us to study how to reach earnings benchmarks under debt covenant hypothesis. Likewise, Spanish tourism sector is characterised by small firms and most of them are governed by families. We explore the relationship between earnings benchmarks and this particular ownership structure. Finally, we examine the presence of auditors (and Big4 auditors as an earnings quality tool.

Laura Parte Esteban

2011-12-01

361

Bargaining Structures and Agendas in an Unconstrained Hotelling Model  

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Full Text Available The present paper investigates the effects of bargaining structures and agendas on the quality differentiation/location in the final-goods market. The framework is a unionized duopoly industry in the context of an unconstrained Hotelling linear city model. The presence of labor union(s and the bargaining processes (i.e., centralized vs. decentralized structure; right-to-manage vs. participatory framework agenda change the locational incentives of the firms with respect to the case of exogenous production costs. The results reveal that the effect of centralization on the two bargaining agendas is diametrically opposed. More specifically, in the participatory framework, centralization is a centrifugal force, while it is a centripetal force in the right-to-manage. The social welfare consequences are also briefly discussed.

Domenico Buccella

2014-12-01

362

UK Power Networks  

SCPinfonet

National Grid to electricity customers situated in our licence areas in the London, \\... The matrix illustrates the impact by the 2080s if UK Power Networks were \\simply ..... variable such as the force of wind or ambient temperature, or a \\secondary ...

363

UK Mission to CERN  

CERN Multimedia

At the end of June, nine experts from UK industry visited CERN to study techniques for developing distributed computing systems and to look at some specific applications. In a packed three-day programme, almost 40 CERN experts presented a comprehensive survey of achievements.

2004-01-01

364

Technical and Economic Assessment of Seawater Air Conditioning in Hotels  

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Full Text Available Cold seawater air-conditioning is a process in which seawater from the deep ocean is pumped to a heat exchanger to process the cooling load of large buildings. The use of cold seawater air conditioning is most competitive in tropical islands, where air conditioning demands are high and the physical distance to cold seawater is at a minimum. This study was therefore initiated to assess the technical and economical aspect of using deep seawater to meet the air conditioning load for hotels located near the sea, having a cooling load of around 1000 tons A/C which is equivalent to 3.5 GW. Three cooling system options were chosen for study namely the Vapor compression chiller system (Option 1, Direct Seawater Air Conditioning (Option 2 and Seawater Air Conditioning using Chiller (Option 3. The conventional vapor compression system was used as a baseline to compare the other options that use cold seawater. The direct cold seawater air conditioning system consisted of a large seawater pipeline and pump to deliver cold seawater to a large heat exchanger that transfers heat directly with the building’s chilled water system. The third option was similar to the second one; however, it consisted of a reversible chiller to further cool the fresh water. The technical assessment of the three options consisted of the power consumption of each system to meet the hotel cooling load. Power consumption was found to be 3500 kW, 470 kW and 1870 kW for the three options respectively. The carbon dioxide gas emissions that would be avoided were found to be 13 ton and 7 ton per day by implementing option 2 and 3 respectively compared to option 1. The economic assessment showed that option 2 had a payback period of 6.5 years while the investments costs on option 3 would be recovered in 4 years

Dinesh Surroop

2013-12-01

365

Centro de Conferencias, Hotel y Mezquita Riyadh - Arabia Saudita  

Directory of Open Access Journals (Sweden)

Full Text Available The complex, designed and built for the Finance Ministry of the Kingdom of Saudi Arabia, is located on a 78,000 m2 lot, close to the intersection of highways crossing the Arabian desert, which connect the location directly with the area of public buildings of the city and with the airport as well. The complex situates the Convention Hall, with 23,230 m2 of constructed surface, in the southeast half of the lot; the Hotel, with 14,860 m2 of constructed surface, Is on the other half. Each has independent accesses, as is the case of the Mosque which is located at one end of the lot. Individual dwellings three-storeys high, gardens, parking areas, service roads an auxiliary buildings have been constructed next to the Mosque.

El conjunto, diseñado y construido para el Ministerio de Finanzas del Reino de Arabia Saudita, está situado en una parcela de 78.000 m2, próxima a la intersección de carreteras que cruzan el desierto arábigo y que conectan directamente la parcela con el área de edificios públicos de la ciudad y con el aeropuerto. El complejo sitúa en la mitad sudoeste el Centro de Conferencias, de 23.230 m2 de edificabilidad, y el Hotel, de 14.860 m2 de superficie construida, en la otra mitad; cada uno de ellos con accesos independientes, al igual que la Mezquita emplazada en un extremo de la parcela. Junto a ésta se han construido viviendas unifamiliares de tres plantas, así como jardines, aparcamientos, carreteras de servicio y locales auxiliares.

Dannatt, Trevor

1980-11-01

366

Fair prices for oil are scarcity prices: Ricardo, Marx, Hotelling; Faire Preise fuer Oel sind Knappheitspreise: Ricardo, Marx, Hotelling  

Energy Technology Data Exchange (ETDEWEB)

In the twentieth century, oil was the most strategic good world-wide. Due to a forced industrialization in countries with a high population degree, he markets for oil and other fossil energies began to normalize. The most important global challenge, the climate protection, was neglected. The author of the contribution under consideration reports on the development of an extensive theory concerning the oil price (Ricardo-Marx-Hotelling theory). This theory is necessary in order to find an explanation for the long-term abrupt transitions of oil prices and the conflicts of oil distribution. Furthermore, the author describes a cooperative model as a lever for a change into the era of renewable energy.

Massarrat, M. [Osnabrueck Univ. (Germany). Politikwissenschaft

2007-07-01

367

KEPUASAN DAN LOYALITAS KONSUMEN KORPORAT UNTUK ACARA MICE TERHADAP KUALITAS PELAYANAN HOTEL HSTH  

Directory of Open Access Journals (Sweden)

Full Text Available Tourism and Hotel businesses are moving forward, espesially for MICE event. The objectives of this research were to analyze the factors of corporate customer satisfaction and loyalty on MICE event at hotel HSTH, the difference of satisfaction and loyalty beetwen governmental and non-governmental institutions, and to form the strategies of Hotel HSTH. It was conducted by using Structural Equation Modelling (SEM, Importance Performance Analysis (IPA, Customer Satisfaction Index (CSI and Custommer Loyalty Index (CLI. Based on the five dimension of Parasuraman, the most important factor was tangible dimension. The recommendations were: to upgrade all atribute espesially from tangible dimension and other atribute; to increase the knowledge of the hotel staff; and to monitor program and supervisory of the working quality.

Agus Prihanto

2013-01-01

368

Interval-Valued Intuitionistic Fuzzy Multicriteria Group Decision Making Approach for Hotel Selection  

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Full Text Available Evaluating and selecting the most suitable hotel location for development is complex and challenging. To effectively deal with this problem, this paper presents an interval-valued intuitionistic fuzzy multicriteria group decision making approach for evaluating and selecting hotel locations. The subjectiveness and imprecision of the decision making process are adequately modeled by the use of interval-valued based intuitionistic fuzzy numbers. The concept of ideal solutions is adopted for determining the overall performance of each alternative hotel location across all the selection criteria on which the final decision is made. An example is presented for demonstrating the applicability of the proposed approach for solving real world hotel location selection problems.

Santoso Wibowo

2013-02-01

369

ONLINE HOTEL RESERVATION AND MANAGEMENT SYSTEM FOR THE COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT (CITHM  

Directory of Open Access Journals (Sweden)

Full Text Available This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation course. The researchers used the System Development Life Cycle and Microsoft Web Developer 2008 as the programming language.  The developed software served as a tool for the students of CITHM to familiarize them on how to operate an online hotel reservation system. The developed software was an effective aid for the instructors in teaching the basic operations of hotel reservation system to their students. It also provided online security to protect privacy and financial information of clients. 

Glenda A. Delizo

2013-07-01

370

Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners  

Directory of Open Access Journals (Sweden)

Full Text Available There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel reception practices which in particular are the verbal communication skills. A needs analysis in the form of a questionnaire, distributed to the hotel managers and the interns involved help to identify the verbal communication skills that the interns require. These findings will also assist the curriculum designers in producing future hotel management professionals that can function effectively at their workplace.

Suzana Rahim

2011-08-01

371

Service quality model use as one of modern hotel marketing activity  

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Full Text Available The article concludes that hotel business in modern context should focus on quality management system (quality control system implementation as a marketing activity, demanding special attention.

Elana A. Yazuchba

2011-05-01

372

The Linkage of Employee Satisfaction and Loyalty in Hotel Industries of Pakistan  

Directory of Open Access Journals (Sweden)

Full Text Available Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results of the study show a relationship between the said variables. The other variables as like relation of employee with boss, performance appraisal, the situation and place of working, group work, and coordination have a strong correlation with three variables of employees’ loyalty. The study will give the hotel industry a great help in lowering the cost and give much output as like increase in profit and then it will gives a higher satisfaction to the workers and their loyalty in hotel industry

Rai Imtiaz Hussain

2012-12-01

373

Tourist Preferences and Cost Efficiency of International Tourist Hotels in Taiwan  

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Full Text Available This paper analyzes the effects of tourist nationality sources on international tourist hotels’ (ITHs cost efficiency in Taiwan and the factors affecting a tourist’s choice of a hotel. The data envelopment analysis (DEA approach is used to compute cost efficiency scores of 61 ITHs in Taiwan during 1998-2007. The number of Asian, North American, Japanese, and local tourists has significantly positive effects on cost efficiency, but the number of overseas Chinese has a negative effect on cost efficiency. The number of tourists of other nationalities has no influence on cost efficiency. Generally, most tourists in Taiwan prefer a larger, older, and closer-to-airport hotel. This study also finds that the chain system, the number of scenic spots surrounding hotels, and the ratio of individual tourists all significantly improve the cost efficiency of ITHs in Taiwan.

Hwai-Shuh Shieh

2014-05-01

374

Energy and water uses and their performance explanatory indicators in hotels in Hong Kong  

International Nuclear Information System (INIS)

This paper firstly presents a case study on analyzing the electrical load profiles recorded in a Hong Kong hotel over a period of 12 months to examine the potential energy saving opportunities (ESOs) in its building services installations. The case study is followed by a report of the survey results of energy and water use in 36 quality hotels in Hong Kong. Finally, a regression analysis where the surveyed energy and water use data were correlated to a number of hotel background or operational parameters to search for suitable energy and water use performance explanatory indicators is presented. The survey results depict a diversified energy and water use situation in Hong Kong's hotels, but the regression analysis indicates that, while some of the correlations obtained are weak, there do exist a few strong energy and water explanatory indicators. (author)

375

Condensation system with seawater in the Royal Solaris Hotel of Cancun; Sistema de condensacion con agua salada en el hotel Royal Solaris de Cancun  

Energy Technology Data Exchange (ETDEWEB)

After performing a technical study, during the month of September of 1998, in the facilities of Villas Solaris, S.A. de C.V., specifically in the Royal Solaris Hotel, towers Royal and Caribe, important opportunities of saving were found, which were evaluated technical and economically to be able to present to Villa Solaris, S.A. of C.V., an energy saving project highly profitable that allows to obtain great economic benefits, a better service for the hosts and an important step to the reduction of the operative expenses (energy), that guaranteed the future competitiveness of the hotel in the zone. The base of the energy saving opportunities is the substitution of the air conditioning equipment, since the installed ones in the Hotel, are very deficient equipment (piston in Caribbean Tower) or because of by International ecological Norms they will be obsolete in short time (centrifugal R-11 Torre Royal). In addition the service machine area of the Hotel was centralized in a single site. The substitution measure of the air conditioning systems, contemplated the installation of centrifugal equipment of high efficiency (0.65kW/Ton at full load) cooled with brackish water, that is a very abundant resource in the zone and does not represent any cost for the Hotel. The waste heat of the refrigeration machines is contemplated to be used to preheat the service water and the swimming pool water by means of heat exchange equipment. In order to arrive to the desired optimal temperatures the advantage of the installation of the already existing in the Hotel thermo solar systems was taken into consideration. When implementing this global system, the use of cooling towers was eliminated, that was the equipment that cools the condensation water of the air conditioning equipment. In addition the use of the steam boilers was eliminated that made the function of warming up the service water, reason why an important saving of fuel was generated. [Spanish] Despues de haber realizado un estudio tecnico, durante el mes de septiembre de 1998, en las instalaciones de Villas Solaris, S.A. de C.V., especificamente en el Hotel Royal Solaris, torres Royal y Caribe, se encontraron importantes oportunidades de ahorro, mismas que fueron evaluadas tecnica y economicamente para poder presentar a Villa Solaris, S.A. de C.V., un proyecto de Ahorro de Energia altamente rentable que permita obtener grandes beneficios economicos, un mejor servicio para los huespedes y un importante paso para la reduccion de los gastos operativos (energeticos), que garantizara la futura competitividad del hotel en la zona. La base de las oportunidades de ahorro es la sustitucion de los equipos de aire acondicionado, puesto que los instalados en el Hotel, son equipos muy deficientes (piston en Torre Caribe) o que por normas ecologicas internacionales quedaran obsoletos en poco tiempo (centrifugos R-11 Torre Royal). Ademas se centralizo en un solo sitio el area de maquinas de servicio del Hotel. La medida de sustitucion de los sistemas de aire acondicionado, contemplo el instalar equipos centrifugos de alta eficiencia (0.65kW/Ton a plena carga) enfriados con agua salada, que es un recurso muy abundante en la zona y no representa costo alguno para el Hotel. El resto del calor de las maquinas de refrigeracion se contempla utilizar para precalentar el agua de servicio y el agua de alberca mediante equipos de intercambio de calor. Para llegar a las temperaturas optimas deseadas se aprovecho la instalacion de sistemas termosolares que ya existe en el Hotel. Al implementar este sistema global, se elimino la utilizacion de torres de enfriamiento que era el equipo que enfria el agua de condensacion de los equipos de aire acondicionado. Ademas se elimino la utilizacion de las calderas de vapor que hacian la funcion de calentar el agua de servicios, por lo que se genero un ahorro de combustible importante.

Herrero, Juan F.; Hernandez A, David [Celsol, S.A. de C.V., Nuevo Leon (Mexico)

1999-07-01

376

Efektifitas kerja Room Boy Dalam Mempersiapkan Kamar di Hotel Ibis Malioboro Yogyakarta  

OpenAIRE

Dewasa ini industri perhotelan sangat berkembang mengingat banyaknya tamu lokal maupun tamu manca Negara yang berdatangan ke Indonesia. Oleh karena itu sudah tentu para tamu membutuhkan tempat menginap serta fasilitas-fasilitas lainnya. Hal ini menyebabkan tumbuh berkembangnya serta timbul persaingan yang semakin meningkat diantara perusahaan hotel berusaha untuk menunjukkan kepada wisatawan tentang kelebihan dan keistimewaan mereka masing-masing hotel. Salah satu yang cukup menonjol dar...

Rozi, M. Fakhrur

2011-01-01

377

Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry  

OpenAIRE

Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: Accor...

Farzaneh, Mehdy; Hassandoust, Farkhondeh

2011-01-01

378

The Use of Decision Making Information: A Comparative Exploratory Study of Slovene Hotels  

OpenAIRE

The paper aims to identify the use of decision making information, which will be provided by the management accounting system (MAS). The use of MAS information by general managers (GMS) and department managers (DMS) for measuring the performance of hotel enterprises will be investigated. The basis for the analysis is the contingence theory which was adapted to specific circumstances and conditions of the hotel industry. The analysis was performed on the basis of a questionnaire that was previ...

Gordana Ivankovi?; Mateja Jerman

2010-01-01

379

A straightforward x-ray on applying the ecolabel to the hotel business area  

OpenAIRE

The ecolabel is a voluntary European initiative for certifying products and services. This study focuses on identifying the perception of persons benefiting of hotel services by designing a research and applying it to the clients of a hotel that acquired the license to use the ecolabel. Identifying the reaction of clients to the ecolabel and the manner it influences the purchase behavior as part of the objectives pursued, were implemented by drafting and applying a questionnair...

Nicolae Lupu; Mihail Ovidiu T?nase; Remus-Alexandru Tontoroiu

2013-01-01

380

Regional Traffic & Medical Services and Cost Efficiency of International Tourist Hotels in Taiwan  

OpenAIRE

This study analyzes how regional public transport facilities and medical services affect the efficiency of international tourist hotels (ITHs). First, we adopt data envelopment analysis (DEA) to measure the cost efficiency of international tourist hotels in Taiwan during 1998 to 2009. Next, we use the truncated regression to estimate the effect of traffic convenience and medical services on cost efficiency. The distance to international airports and distance to MRT station have significantly ...

Jin-Li Hu; Fang-Yu Yeh; Yun-Chih Tsai

2014-01-01

381

Tourist Preferences and Cost Efficiency of International Tourist Hotels in Taiwan  

OpenAIRE

This paper analyzes the effects of tourist nationality sources on international tourist hotels’ (ITHs) cost efficiency in Taiwan and the factors affecting a tourist’s choice of a hotel. The data envelopment analysis (DEA) approach is used to compute cost efficiency scores of 61 ITHs in Taiwan during 1998-2007. The number of Asian, North American, Japanese, and local tourists has significantly positive effects on cost efficiency, but the numb...

Hwai-Shuh Shieh; Jin-Li Hu; Li-Ying Gao

2014-01-01

382

Work motivations, satisfaction and well-being among hotel managers in China: Passion versus addiction  

OpenAIRE

Building on previous research on workaholism and on types of passion, this research examines correlates of work-based Passion and Addiction among hotel managers in Beijing China. Data were collected from309 hotel managers from 19 properties using anonymously completed questionnaires. The following results were noted. First, levels of Passion and Addiction were significantly and positively correlated. Second, managers scoring higher on Passion, and on Addiction, were both more heavily investe...

Burke, Ronald J.; Wang Jeng; Mustafa Koyuncu; Lisa Fiksenbau

2011-01-01

383

Women in the Hotel Industry: What’s missing from this Picture?  

OpenAIRE

The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explic...

Mousa Masadeh

2013-01-01

384

Analyzing the Training and Internship Needs Assessment of Verbal Communication Skills amongst Hotel Practitioners  

OpenAIRE

There is a need to expose the learners in the hospitality industry to real workplace requirement in terms of communication skills. In view of its importance, human resource managers, researchers and educators in the field of hospitality management or the hotel practitioners have to pay more serious attention to it. Thus, it is pertinent that both employers and potential employees have a consensus on what are to be instilled in the learners as this would prepare them for the actual hotel re...

Suzana Rahim; Farina Tazijan

2011-01-01

385

Yield Management in the French hotel business: An assessment of the importance of the human factor  

Directory of Open Access Journals (Sweden)

Full Text Available Based on a qualitative study of the practice of Yield Management in the hotel industry, and semi-direct exploratory interviews with 27 Paris hotel managers, this study highlights the strong connection between Yield Management and information systems, and stresses the great importance of the role played by the human factor in the establishment and development of an effective Yield Management system.

Noureddine Selmi

2011-03-01

386

Strategic Management Applications in Rejuvenation Efforts of South-Western Nigerian Hotels: Facilities Management Perspective  

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Full Text Available A survey was conducted of probabilistically determined fifty-seven hotels of various ‘stars’ in South-Western geo-political zone of Nigeria to investigate the responsiveness of the hotel organizations to strategic property management practices in particular level of use of facilities management, level of commitment to business development, use of information and communication technology and support services procurement methodology. Data were collected from hotel organizations through their general managers, staff and customers with the aid of questionnaires. A combination of stratified and cluster sampling techniques were used. Kothari’s formula was adopted to determine the appropriate sample size while descriptive statistics and balanced score card were used for data analysis. It was found that use of facilities management as a strategic management instrument is at low ebb (36%, the same is true of level of commitment to business development (46%, use of information and communication technology (39% and support services outsourcing (46%. The use of balanced score card principle shows that the four variables all less than 50% may be balanced but in a negative sense suggesting non-responsiveness to the use of strategic management practices. This discovery also affirms that receptivity to FM is at low-ebb in the hotel sector of Nigeria’s economy and a pointer to ignorance of FM as instrument of strategic change. The study recommended that International Facilities Management Association (Nigeria Group, hotel organizations and Governments at all levels in Nigeria should be conscious of this development and put in place strategic actions to educate the gentries on the efficacy of FM in running hotel businesses. The hotel managements are also encouraged to be responsive to new ways of doing things especially when such a method would have a tremendous impact on the performance of the hotels.

Olufemi Daniel Durodola

2012-02-01

387

The service quality assessment in hospitality sector (referring to Siauliai city hotels example)  

OpenAIRE

With reference to Lithuanian and foreign scientific literature, this Master’s paper analyses the service quality of Siauliai city hotels both in theoretical and practical aspects. The theoretical part reveals the understandings of services and quality, as well as factors determining the service quality are being analysed in this paper, the peculiarities of managing the service quality, assessment criteria, the usage of hotels, quality requirements and staff professional competencies. The pr...

Nainyte?, Neringa

2011-01-01

388

Competencies; A New Sector; Developing a Competency Model for Three Star Hotels  

OpenAIRE

This paper is a working paper based on a current Hotel Management Skillnet project, which is due to be completed by December 2001. This project arose from previous research by the Irish Hotel and Catering Institute (IHCI), the Dublin Institute of Technology (DIT), the Tourism Research Centre (TRC) and University College Dublin (UCD) into continuing professional development in the hospitality industry. The purpose of this paper is to outline the processes involved in the development of a com...

Kiely, Tony M.; Brophy, Monica

2001-01-01

389

INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS  

OpenAIRE

In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
Key words: Service marketing, Internet, Vizergy, Hospital...

Abhishek Kumar Das

2008-01-01

390

Efektifitas Aplikasi Komunikasi Pada Sales And Marketing Di Semarak International Hotel Medan  

OpenAIRE

Penggunaan komunikasi yang baik pada sales and marketing menjadi salah satu prioritas majunya suatu perusahaan hotel. Dimana sales and marketing department yang berperan penting dalam memasarkan produk-produk hotel harus meningkatkan mutu dalam berkomunikasi, karena semakin tingginya tingkat persaingan, meningkatnya kompleksitas pasar dan tamu yang semakin kritis akan pasar, mengakibatkan kegiatan perlu dilakukan secara professional dan agresif. Oleh sebab itu sebagai perwakilan dari hot...

Jayawinata, Hendra

2010-01-01

391

Analisis Faktor-Faktor yang Memengaruhi Penerimaan Pajak Hotel di Kabupaten Tana Toraja  

OpenAIRE

Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memegaruhi tingkat penerimaan pajak This research aims to analyze any factors that impact toward hotels level of tax revenue in Tana Toraja. This data was obtained from the office of Badan Pusat Statistik (BPS), Badan Pendapatan Pengelolaan Keuangan dan Aset Daerah (BPPKAD) and Dinas Kebudayaan dan Pariwisata. The result showed that the variable of hotel tax comprise of number of tourists...

Suryani, Dika

2012-01-01

392

ONLINE HOTEL RESERVATION AND MANAGEMENT SYSTEM FOR THE COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT (CITHM)  

OpenAIRE

This study aims to develop and design an on-line hotel reservation and management system for the College of International Tourism and Hospitality Management of the Lyceum of the Philippines University, Batangas Campus. It presents user-friendly features that will familiarize CITHM students on the online hotel reservation system, evaluate it and highlight the benefits it can provide to the college and staff. In addition, it will purvey supplement material in their front desk operation cours...

Delizo, Glenda A.; Esguerra, Mischelle A.

2013-01-01

393

Analysis Electronic Service Quality through E-S-Qual Scale: The Case Study of Nowshahr Hotel  

Directory of Open Access Journals (Sweden)

Full Text Available The aim of this study is to analyze the electronic service quality in Arsh Hotel which is located at Nowshahr city using Kano and E-S-Qual scale. All Given the importance and position of electronic hotel service and the growing trend of electronic hotel services in the country in recent years, now is the financial and credit institutions and banks have found a good position to maintain and develop effective strategies without the utilization of scientific and practical management Information and communication is not possible. Today, hotels in order to remain competitive need to improve the quality of its electronic services to the linear view of this topic are not comprehensive. In order to study integrated model E-S-Qual and Kano is used that with removal the linear hypothesis is. In the first step towards electronic service quality factors based on the Arsh Hotel E-S-Qual model to determine the current practice of banks and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. In the first step factors towards electronic service quality the Arsh Hotels based on E-S-Qual model to determine the current practice of hotels and provide the service expectations of customers and their vision of electronic service quality mentioned has been evaluated. Considering the gap between customer expectations and current practice of hotels in providing these services, services to the two categories is divided into weak and strong. In the second step of research with integrating E-S-Qual and Kano model, service quality factors based on Kano model classified to determine which features of electronic service quality determined by the model E-S-Qual and evaluated, is the strategic importance in relation to customer satisfaction.

Hossein Rezaei Dolatabadi

2013-03-01

394

EFFORTS PERFORMED BY HOTELS IN BALI IN LOOKING AFTER THE ENVIRONMENT  

OpenAIRE

A study on “Efforts perpormed by hotels in Bali in looking after the environment” was undertaken in 2009, by utilising data from July, 2008 until June, 2009. Objectives of the study was for collecting data on any efforts undertaken by hotels in looking after the environment especially related to minimising water consumption, garbage handling, the use of chemicals (especially cleaning chemicals), minimising energy consumption and ecosystem conservation (measured from the proportion...

Artawan, I. N.; Simpen, I. N.; Widana, I. N.; Raka Dalem, A. A. G.

2010-01-01

395

The Experience Economy in Thai Hotels and Resort Clusters: The Role of Authentic Food  

OpenAIRE

Although hotels and other tourist institutions in Thailand have been making some sporadic attempts to incorporate specifically Thai food and beverage (F&B) elements into their overall product offering, this has rarely been attempted in a thoughtful and systematic manner. This is despite the importance of F&B in determining overall levels of customer satisfaction and the recent importance attached to incorporating ‘Thainess’ into the hotel and tourism industry nationwide. It is, therefore,...

Thanan Apivantanaporn; John Christopher Walsh

2013-01-01

396

Leadership strategies for a multicultural work environment in hotels in Helsinki  

OpenAIRE

This research focuses on determining what kind of leadership strategies are used in hotels in Helsinki for managing a multicultural work environment. Do the hotels have multicultural leadership strategies on the management level or can some kind of overall strategy be found only at the corporate level? Also, this thesis examines how the strategies are implemented in the everyday work. Furthermore, do the managers think there is need for a more precise multicultural management strategy in orde...

Fredriksson, Anna

2013-01-01

397

An Analysis of the Operational and Management Efficiency of Five-Star Hotels in Taiwan  

OpenAIRE

In this study, data envelopment analysis and the Malmquist Index were applied to examine the operational efficiency and management efficiency of five-star hotels in Taiwan during the 2006–2011 period. Initially, a data envelopment analysis model was adopted to conduct a cross-section analysis of the management performance of each five-star hotel in Taiwan. Following this, the Malmquist Index was used to assess the total factor productivity and longitudinal cross-period development. Then,...

Shui-Chuan Lin; Yao-Hung Yang

2014-01-01

398

Service Innovation in Hotel Industry : Case Study of InfoQuest  

OpenAIRE

Being developed for centuries, Hotel Industry has been in its maturity period for a long time. Confronted with fierce competition and the current global economic crisis, it becomes a hot topic in Hotel Industry how to maintain and raise revenues. By shifting focus from ‘Goods-Dominant Logic’ to ‘Service-Dominant Logic’, Service Science presents a new perspective on value creation and service experience. In this new perspective, value is co-created by various roles, experienced and eva...

Xing, Hong

2009-01-01

399

Occupational Dermatoses Among Kitchen Workers In A Chain Of Vegetarian Hotel  

OpenAIRE

This study was undertaken to identify occupation related skin problems among hotel workers. One thousand three hindered and ninety employees of a chain of vegetarian hotels were examined. Of the 273 people working in the kitchen, 206 (75.4%) had dermatosis related to work. The Kitchen workers were classified according to the type of work they routinely performed. Forty eight out of the 63 (76.1%) cooks who were involved in stirring had callosity at sites of contact with ladle an...

Rai Reena; Ahmed Thowfeeq; Nair Kalyani Rajeev; Srinivas C.R

2003-01-01

400

Repeat Guests Perception about New Facilities and Increased Price at Padma Hotel Bandung  

Directory of Open Access Journals (Sweden)

Full Text Available In 2009 after one and a half year closed for reconstruction, Malya Hotel Bandung renewed,reopened, rebranded with new name Padma Hotel Bandung. The changes are not only aboutthe name but also the logo, the concept, the grade, and the facilities inside and outside room.This results in higher price to customers. At the opening, Padma Hotel Bandung has focusedtheir marketing promotion on Malya repeat guest . The management concerns about theguests’ perception about the additional price because they will be the main visitors to thehotel. Survey was conducted and the findings reveal that the guests’ perception about theoverall inside and outside room is really good. They agreed that Padma Hotel Bandung hasprovided better facilities compared to Malya Hotel. Some facilities have been identified toinfluence customers’ perception about the overall perception about new facilities. Related tothe increased price, the answer quite varies. The repeat guests stated their doubt about thefairness of the price. Even though, they wanted to come back due to emotional benefitscustomers can get from the new Padma Hotel.

Reza Ashari Nasution

2010-12-01

401

Prediction of pollutant emission through electricity consumption by the hotel industry in Hong Kong  

International Nuclear Information System (INIS)

This paper estimates the quantity of pollutants produced by the hotel industry through its electricity consumption. A survey of 17 hotels in Hong Kong was carried out to collect 3 years of energy consumption data. Regression analysis indicated that gross floor area was a major and statistically accepted factor in explaining the electricity consumption in hotels. It was found that the average electricity consumption was about 342 kW h/m2/year. Then, based on some established pollutant emission factors of coal and natural gas, the amount of sulphur dioxide, nitrogen dioxides, carbon dioxides and particulates created by the hotel industry's electricity usage during a 10-year period from 1988 to 1997 was estimated. The study further predicts the increase in these amounts in 1998 - 2003 accompanying the rise in the number of hotel properties. The findings indicate that the existing green measures and devices are inadequate to cope with the increase in pollution emission in the near future. We believe that the hotel industry should adopt a more proactive approach to reduce electricity usage and propose the inclusion of environmental reporting in trade journals. (author)

402

Impact of Robust Technology- training through E- Learning in Corporate Hotels in India  

Directory of Open Access Journals (Sweden)

Full Text Available This conceptual paper is an ongoing doctoral research paper. The overall objective of the paper is to identify the impact of E- Learning in the Corporate training Process in the hospitality Industry.  This can be achieved by having a set of well-defined research objectives , to study the perception of management about e-learning as a training tool in the 4 and 5 star corporate group hotels, which will also look into the Advantages & disadvantages of E- learning,  as a training tool in the corporate group hotels, the factors that influence the management to select e-learning as a training tool, identify the practice of implementing e-learning as a tool, to see the roles of training manager  and department managers in the implementation and updating of e-learning as a training tool in the corporate group hotels and finally to evaluate the impact of the e-learning as a training tool in the  corporate group hotels. Continuous learning and training the employees through this media will certainly enhance the performance of the employees. This is one of its kinds of innovative training techniques that will set an example to be benchmark with other groups of hotels, which can be competitive advantage. Most of the hotels in India can feature and implement this robust training.

Renju Mathai

2014-05-01

403

Gas in the UK  

International Nuclear Information System (INIS)

By any standards, the last ten years in the UK gas industry have been turbulent. The privatisation of the British Gas Corporation in 1986 was the largest sale the country had seen at that time. Since then, there have been two reports by the Monopolies and Mergers Commission, a review by the Office of Fair Trading, and constant adjustments to the regulatory framework. British Gas has been forced to restructure radically, separating into different business units. This document is in two parts. Part One surveys the main events in the gas industry from privatisation in 1986 up until the the publication of the Gas Bill in March 1995, and analyses the future prospects for the industry. Part Two then provides factual information on the structure of the industry, including the upstream production sector, the onshore transportation and storage network, and the increasingly competitive downstream supply market. (UK)

404

¿Prefieren los turistas hospedarse en hoteles cuyos restaurantes adoptan practicas de sustentabilidad? / Do the Tourists Prefer to Stay in Hotels with Restaurant that Adopts Sustainable Practices?  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish En los últimos años la preocupación por el medioambiente y la sustentabilidad de los destinos turísticos se ha convertido en un tema bastante discutido en el área de la hospitalidad. En este sentido, un establecimiento que ofrece servicios alimenticios en hoteles sea de pequeño, medio o gran porte d [...] ebe estar preocupado por adoptar una política sustentable y responsable pensando más allá de la promoción de su imagen. El objetivo de este trabajo fue verificar si los consumidores de servicios turísticos que viajan por placer prefieren o no hospedarse en hoteles cuyos restaurantes adoptan prácticas de sustentabilidad. El estudio es de naturaleza cuantitativa y se caracteriza como descriptivo. Los resultados indican que el 46% de los participantes tienden a coincidir en que acciones de sustentabilidad son importantes para elegir un restaurante de hotel, mientras que el 30,1% tiende a discrepar. Estos posibles turistas presentan una escasa propensión a preferir restaurantes de hoteles que adopten prácticas sustentables en su gestión. Asimismo, se verificó que los participantes de ambos géneros no están dispuestos a pagar más por los establecimientos que realizan estas acciones. En base a los resultados es posible concluir que estas cuestiones poco interfieren en las preferencias de los consumidores. Abstract in english In recent years concerns about the environment and sustainability of tourist destinations has become a topic widely discussed in the hospitality industry. In this sense, an establishment that provides food service in hotels, whether small, medium or large, should be concerned to adopt a sustainable, [...] thinking beyond the promotion of your image. This study aims to determine if the consumers of tourism services that travel for pleasure prefer to stay in hotels where it's restaurant adopts sustainable practices. The research is quantitative and is characterized as descriptive. The results indicate that 46% of respondents tend to agree that sustainability initiatives are important in choosing a hotel restaurant, while 30.1% tend to disagree. These potential tourists have little propensity to prefer hotel restaurants that adopt sustainable practices. Moreover, it was found that participants of both genders are not willing to pay more for facilities that perform these actions. Based on the results, we conclude that these issues has little to interfere with consumer preferences.

Francisco Vicente, Sales Melo; Maria de Lourdes, de Azevedo Barbosa; Salomão, Alencar de Farias; Sonia, Rebouças da Silva Melo; Elielson, Oliveira Damascena.

1159-11-01

405

Análise da gestão ambiental nos hotéis portugueses / An analysis of environmental management of Portuguese hotels / Análisis de la gestión ambiental en los hoteles portugueses  

Scientific Electronic Library Online (English)

Full Text Available SciELO Portugal | Language: Portuguese Abstract in portuguese As ameaças ambientais ao futuro da Humanidade constituem uma das maiores preocupações da sociedade moderna. Apesar de esta preocupação encorajar as empresas a adotar práticas de gestão ambiental, a pesquisa realizada sobre a resposta da indústria hoteleira em Portugal a este desafio é escassa. Este [...] estudo analisa as práticas de gestão ambiental adotadas pelos hotéis portugueses. Para alcançar este objetivo foram inquiridos, em 2010, os diretores dos hotéis localizados em Portugal continental. Os resultados sugerem que a maioria dos hotéis implementa medidas de gestão ambiental, mas apenas cerca de 40% adota uma política de gestão ambiental formal. A energia, a água e a gestão de resíduos são as principais áreas de intervenção. As implicações dos resultados são discutidas e tecem-se recomendações sobre futuros trabalhos de investigação que permitam aprofundar o conhecimento da adoção de práticas ambientalmente responsáveis por parte dos hotéis. Abstract in spanish Las amenazas ambientales para el futuro de la humanidad es una de las principales preocupaciones de la sociedad moderna. A pesar de esta preocupación animar a las empresas a adoptar prácticas de gestión ambiental, la investigación llevada a cabo sobre la respuesta de la industria hotelera en Portuga [...] l a este reto es escasa. Este estudio analiza las prácticas de gestión ambiental adoptadas por los establecimientos hoteleros portugueses. Para lograr este objetivo fueron encuestados en 2010, los directores de los hoteles ubicados en Portugal continental. Los resultados sugieren que la mayoría de los hoteles implementa medidas de gestión medioambiental, pero sólo un 40% ha adoptado una política de gestión ambiental formal. La energía, el agua y la gestión de residuos son las principales áreas de intervención. Las implicaciones de los resultados se discuten y se tejen en recomendaciones sobre futuros trabajos de investigación que permitan profundizar el desarrollo del conocimiento de la adopción de prácticas ambientalmente responsables por los hoteles. Abstract in english Environmental threats to the future of Humanity constitute a main concern of the modern society. Notwithstanding this concern to encourage companies to adopt environmental management practices, little research has focused on Portuguese hotel industry's response to this challenge. This paper analyses [...] the environmental practices implemented by Portuguese hotels. In order to achieve this objective, in 2010, a questionnaire was e-mailed to managers of all Portuguese mainland hotels. The results suggest that most hotels implement environmental management practices, but only about 40% adopts a written environmental policy. Energy, water and solid waste management are the main areas of intervention. Implications of the findings and recommendations to further investigate environmental management practices in the hotel industry are discussed.

Natalina, Sousa; Celeste, Eusébio.

2013-06-01

406

Solar air conditioning, using the example of a hotel in Benidorm/Spain; Solare Klimatisierung am Beispiel eines Hotels in Benidorm/Spanien  

Energy Technology Data Exchange (ETDEWEB)

Covering the cooling load of buildings is a particularly application for solar technology. The availability of solar energy and the cooling load of the building occur nearly in phase. This report introduces a completed system for air conditioning of an hotel in Spain. (orig.) [Deutsch] Die Deckung von Gebaeude - Kuehllasten ist eine fuer die Solartechnik besonders interessante Anwendung. Das Angebot an Sonnenenergie und die Kuehllast des Gebaeudes verlaufen nahezu phasengleich. Der folgende Bericht stellt ein ausgefuehrtes System zur Klimatisierung eines Hotels in Spanien vor. (orig.)

Heymann, A. [Dornier-Prinz GmbH, Stromberg (Germany)

1996-04-01

407

Sobre la construcción de un hotel en el aeropuerto internacional Arturo Merino Benítez de Santiago de Chile. / Reflections on the construction of a hotel at the international airport Arturo Merino Benitez Santiago de Chile.  

OpenAIRE

Se discute la localización de un hotel en el eje de la composición del aeropuerto Arturo Merino Benítez de Santiago de Chile, pegado y obstruyendo la vista hacia el Edificio Terminal, considerándose que, de materializarse, sería una grave aberración arquitectónica./The author argues against the location of a Hotel in the main axis of the Master Plan of the Arturo Merino Benitez Airport in Santiago de Chile (SCL). This new Hotel would be adjacent to the Terminal Building thus blocking t...

Montealegre Klenner, Alberto

2006-01-01

408

Evaluation of Legionella pneumophila contamination in Italian hotel water systems by quantitative Real-Time PCR and culture method.  

OpenAIRE

Aims: This study was designed to define the extent of water contamination by Legionella pneumophila of certain Italian hotels and to compare quantitative real-time PCR with the conventional culture method. Methods and Results: Nineteen Italian hotels of different sizes were investigated. In each hotel three hot water samples (boiler, room showers, recycling) and one cold water sample (inlet) were collected. Physico-chemical parameters were also analysed. Legionella pneumophi...

Carraro, Elisabetta; Bonetta, Sara

2008-01-01

409

Tourists' satisfaction and loyalty in the hotel business: an application to the island of São Miguel, Azores  

OpenAIRE

Given the recent competition in the hotel business and the constant search for satisfaction and loyalty of the guests, the objective of this study is to understand tourists’ perceptions of service quality offered at the hotels in São Miguel, and the factors contributing to their satisfaction and loyalty. Based on a reference model taken from literature on satisfaction and loyalty, na exploratory research of national and international tourists who stayed at the hotels of São Miguel was mad...

Couto, Joa?o Pedro Almeida; Batista, Maria Da Grac?a Ca?mara; Botelho, Diana Rocha

2011-01-01

410

AN ANALYSIS OF OPERATING COSTS AND ITS IMPACT ON PROFITABILITY (A CASE STUDY OF A BUDGETED DOMESTIC HOTEL IN PUNE )  

OpenAIRE

Pune has become one of the top most business destinations. International investors consider Pune asone of the most rapidly developing two tier cities. Pune has seen incredible growth due to the 320% increase in the hotel industry. As a result, there is a cut-throat situation among the five star hotels. Consequently, the overall ARR and occupancy percentage of the five star hotels in the city has reduced and packages and heavy discounts have increased, which made budgeted trave...

Suhas Avhad

2014-01-01

411

Pengendalian Harga Pokok Makanan Dan Minuman Dalam Pelaksanaan Operasional Food And Beverage Department Di Hotel Emerald Garden International  

OpenAIRE

Food and Beverage adalah salah satu devisi di hotel yang memproduksi, menyajikan dan menjual makanan serta minuman. Kegiatan bagian ini sangat penting bagi peningkatan hasil pendapatan hotel. Dengan adanya kegiatan penjualan makanan dan minuman tersebut maka Food and Beverage Department adalah salah satu bagian di hotel yang mendatangkan pendapatan atau sebagai salah satu bagian yang digolongkan kepada revenue centre department. Untuk mencapai tingkat keuntungan yang wajar d...

Tambunan, Vely Oktavia

2011-01-01

412

TOWARDS A RESOURCE-BASED VIEW OF THE FIRM PERSPECTIVE ON ENHANCING CUSTOMER RELATIONSHIPS IN THE HOTEL INDUSTRY  

OpenAIRE

The Irish hotel industry is facing major challenges, with a rapidly increased bed capacity in the sector accompanied by an international economic slump. In addition, hotel guests have increasingly high levels of expectation about the quality of their hotel experience, and are sharing these views through travel sites such as Tripadvisor.com. This reinforces the need articulated in national strategy to enhance the business capability of Irish tourism firms (Fáilte Ireland 2004; Tourism Policy ...

Drohan, Richard; Foley, Anthony; Lynch, Patrick

2009-01-01

413

The Impact of Accounting Information System in Planning, Controlling and Decision-Making Processes in Jodhpur Hotels  

OpenAIRE

The study aims to identify the reality of accounting information systems in four and five-star hotels in terms of planning, controlling and decision making. The descriptive analytical method has been used through data collection by means of a questionnaire distributed to various hotel accountants. After the statistical analysis of the questionnaire, appeared several key findings most important of which are that hotels in Jodhpur didn't use the methods of accounting information system...

Alrabei, Ali M.; Omar Abdalla Jawabreh

2012-01-01

414

A STUDY OF CUSTOMER RETENTION ACTIVITIES ASSOCIATED WITH SERVICE FAILURE MANAGEMENT AND SERVICE RECOVERY IN THE HOTEL INDUSTRY  

Directory of Open Access Journals (Sweden)

Full Text Available This paper recommends a number of actions that hotel managers can take to avoid service failure and improve service recovery. Such actions could help out a hotel in finding where it is lacking and where to improve its performance in these areas. These actions could give direction to managers who are dealing with the day- to-day operations of a hotel. They can help to avoid service failures in the first place and secondly to give strategies for service recovery if failures do occur. On a more planned level, these actions could also help managers to build up a general customer retention plan that includes service failure management and service recovery. Service failure management and service recovery are seen as ways to retain customers and to improve the competitiveness of hotels. Service failure and service recovery activities form part of a framework for customer retention management for the hotel industry in India. The paper discusses the situation in which hotels find themselves, provides a theoretical background to service failure and service recovery, and suggests ways that could be put in place by hotels in order to retain customers. Managers of private or owner-managed - or of group or branded hotels - could perform these activities and thus can improve the performance of their hotels.

Ritesh Bansal

2014-07-01

415

Energy use and environmental impact from hotels on Adriatic Coast in Croatia : current status and future possibilities for HVAC systems  

OpenAIRE

This thesis analyses a specific type of energy usage system, “energy usage in hotels”, and how this system behaves. In order to evaluate the current state of energy use in hotels, an energy audit questionnaire was developed and conducted among 31,5% of hotels on the Adriatic coast. The energy audit was used as a tool to set a benchmark for energy consumption in hotels and to identify opportunities for increased energy efficiency measures in HVAC systems. The analysis has shown that the av...

Zanki Alujevic, Vlasta

2006-01-01

416

An Application of Univariate Statistics to Hotelling's T2  

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Full Text Available Problem statement: Hotelling's T2 statistic has been well documented in the existing literature and exact as well as asymptotic results have been obtained. In the present article, we focus on an important particular case of T2 and we note that, there is no clear way to show, how univariate results, used in the theory of Student?s t statistic, could be used to derive corresponding multivariate ones, for T2. Therefore, our goal is to find an alternative method, which would be more useful than the usual one, in order to generalize directly univariate theory. Approach: At first, we used some matrix tools in order to obtain an equivalent algebraic form for T2 and, then, we applied some univariate results concerning distributions which arise from the normal distribution. Results: We found an algebraic representation of T2, which can be conceived as the natural extension of some results appearing in the literature and, we used our findings to show how standard univariate techniques can be applied in order to derive the exact and limiting distributions of T2. Conclusion: Using the proposed representation of T2 gives a better insight on the generalization of univariate results to multivariate analyses and indicates, at the same time, an alternative way to prove typical multivariate results. Furthermore, it allows for usual theoretical calculations to simplify.

Dr. A. Polymenis

2011-01-01

417

Performance Appraisal at Four and Five Star Hotels: Ankara Case  

Directory of Open Access Journals (Sweden)

Full Text Available Nowadays, tourism establishments developing human resources and motivating will make it easier to reach their goals and those who cannot mange to do this will be obsolete in the ever-changing nature of the tourism business. The most important feature of the tourism sector is that it is based on human element and it s labor-intensive. Hence, human element is of great importance. This being the case, the customer satisfaction in accommodation establishments will be greatly dependent on the success of the personnel. Performance appraisal in this regard is a tool used to measure the performance of the employees in establishing job satisfaction and enhancing success. Performance appraisal indicates the performance of the individuals and gives insights as to what should be done to improve the performance. As well as promoting the communication between the employees and the establishment. From the perspectives of the managers, it paves the way for an efficient information flow about the performance of the personnel and makes job planning more rationally. This study first examines performance and performance appraisal. Then, through a field study, deficiencies in the application of performance appraisal were determined in the four and five star hotel establishments. According to the results obtained, some suggestions were put forward.

Yalç?n Arslantürk

2009-12-01

418

Entre palabras y deseos: Análisis de contenido de la publicidad de los hoteles / Between Words and Wishes: Content Analysis of Hotel Advertising  

Scientific Electronic Library Online (English)

Full Text Available SciELO Argentina | Language: Spanish Abstract in spanish El presente trabajo pretende investigar la publicidad de los hoteles utilizando métodos cualitativos de abordaje; y entender por qué el conjunto de símbolos (palabras) presentes en esas publicidades, al ser decodificados, presentan similitudes en lo que respecta a los mensajes directos y subliminale [...] s. Se aplicó la técnica de análisis de contenido sobre los anuncios publicitarios de 40 establecimientos hoteleros. El análisis de los resultados indicó la existencia de un discurso heterogéneo en los textos y significados de las publicidades; y la intención de construir a través de slogans y palabras sueltas, un sentido de positividad en relación al lugar (ciudad y establecimiento), generando deseos individuales, potenciando demandas y alimentando el sistema capitalista a través del disfrute de los viajes por placer. Abstract in english The present paper investigates hotel advertising using qualitative methods to figure out why they use symbols (words) in those publicities with similarities regarding both direct and subliminal messages. The technique of content analysis was applied on the advertising of 40 hotels. The results indic [...] ated: a) the existence of different speeches in texts and meaning of publicities; b) the intention to construct, through slogans and words, a positive view about the city and the hotel), creating wishes and upgrading demands, besides promoting the capitalist system through benefits on tourism trips.

João, Mendes da Rocha Neto; Djalma, Freire Borges; Edna Maria, Furtado.

2010-10-01

419

Entre palabras y deseos: Análisis de contenido de la publicidad de los hoteles Between Words and Wishes: Content Analysis of Hotel Advertising  

Directory of Open Access Journals (Sweden)

Full Text Available El presente trabajo pretende investigar la publicidad de los hoteles utilizando métodos cualitativos de abordaje; y entender por qué el conjunto de símbolos (palabras presentes en esas publicidades, al ser decodificados, presentan similitudes en lo que respecta a los mensajes directos y subliminales. Se aplicó la técnica de análisis de contenido sobre los anuncios publicitarios de 40 establecimientos hoteleros. El análisis de los resultados indicó la existencia de un discurso heterogéneo en los textos y significados de las publicidades; y la intención de construir a través de slogans y palabras sueltas, un sentido de positividad en relación al lugar (ciudad y establecimiento, generando deseos individuales, potenciando demandas y alimentando el sistema capitalista a través del disfrute de los viajes por placer.The present paper investigates hotel advertising using qualitative methods to figure out why they use symbols (words in those publicities with similarities regarding both direct and subliminal messages. The technique of content analysis was applied on the advertising of 40 hotels. The results indicated: a the existence of different speeches in texts and meaning of publicities; b the intention to construct, through slogans and words, a positive view about the city and the hotel, creating wishes and upgrading demands, besides promoting the capitalist system through benefits on tourism trips.

João Mendes da Rocha Neto

2010-10-01

420

Reviewing The Influence Of IT Applications Such As Implementing Online Distribution Channels In Hotel Industry  

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Full Text Available Purpose: This research aims to study the influence of information technology applications, particularly electronic distribution channels, on success and failure factors that have been devoted to the handling of routine operational problems in the hotel industry.Design/methodology/approach: Reviewing personal interviews and surveys of structured questionnaires done by senior level managers of hotels. The collected data has been analyzed to generate the findings of this research.Findings: According to this analysis, IT applications were not used merely to replace the paper work and the traditional manual system but also to improve customer service and enhance management power. The results emphasize that the growing of online distribution channels have affected the ability of hotels to support employees, enhance the quality of service, improve communication and efficiencies, gain competitive advantage, maintain relationship with customers and increase profitability.Research limitations: Most of the findings in this study are based upon the data and interviews gathered by other fellow researchers. There is no testing for accuracy of these findings. The surveys and interviews used for this analysis were performed on selected hotel (rated three stars and above in selected locations, which are not inclusive of all the hotels in one particular country; therefore the results may not be extensively applicable. In some of interviews there isn’t clear cut differentiate between online distribution channels and travel agents that makes hard to bring out clear results from them.Originality/value: This research attempts to contribute to the knowledge of hotel owners and managers in relation to the decision-making processes for the implementation of IT infrastructures such as “online distribution channels” in the context of hotel industry and facilitate hoteliers to incorporate IT into their efforts to remain competitive in the industry.

Mehdy FARZANEH

2011-06-01

421

Impacts of the Quality of Working Life on the Hotel Employees  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this research is to determine whether there exists any difference between the life quality conditions of the employees working in city and resort hotels. Additionally, another purpose is to determine the elements which the employees mostly care about. Quantitative part of the study region, 114 in Ankara, Antalya region, was collected from 115 employees. With the help of SPSS 19 program of data analysis, paired sample t test was applied and the work with respect to quality of life and satisfaction degrees of importance have been identified. In qualitative research an interview form consisting of eight half-structured questions has been prepared. In this research, in accordance with the method of confirming and disconfirming cases sampling which is among the qualitative research methods, in total ten employees were chosen including two administrators working in five star hotel enterprises in Ankara and Antalya, and the sample of the research consisted of these employees. According to their assessments related to the responsibilities and rights of employees, it is seen that in the city hotels the rules and rights are carried out in a particular order, but in resort hotels they are not carried out regularly. Looking at the views of employees about the total life of the employees and its impact on the working life quality, it can be said that the situation is better in the city hotels. At the end of the study, it is seen that in the city hotels working life quality conditions are perceived in a higher level in comparison with those employees working in resort hotels.

Mehmet TUNCER

2013-03-01

422

Deep geothermal in the UK  

OpenAIRE

The UK does not have the geothermal resources that are found in volcanic regions. This, coupled with the abundance of offshore gas from the 1980s led to very little exploitation, or interest in UK geothermal. However, times have changed and there is now an increasing requirement to utilise these renewable energy resources. Temperature increases with depth and even in the UK these can reach levels suitable for power generation and as a direct source of renewable heat.

Busby, Jon

2013-01-01

423

British Society of Neuroradiologists, annual meeting, Hilton National Hotel, Stansted Airport, Essex, UK, 8-9 October 1993. Abstracts  

International Nuclear Information System (INIS)

Eighteen abstracts of scientific papers are presented which were read at the Annual Meeting of the British Society of Neuroradiologists, held in Essex from 8-9 October 1993, dealing with the diagnostic evaluation of a variety of brain diseases. (orig.)

424

UK activists expose Canada'  

SCPinfonet

...Environment Minister Peter Kent gets an unexpected welcome in London UK activists expose Canada's tarred reputation Climate & Capitalism An ecosocialist journal Home ... Bizarrely, it was sponsored by Shell and featured as keynote speaker Peter Kent, Canada’s Minister of the Environment and well-known oil industry stooge.... Chivers tells the story: As Kent approached the podium, I leapt from my seat, strode onto the stage and stepped in ... Peter Kent claims to be here to talk about solving climate change, but actually he’s a member of a dangerous anti-environment group ...

425

UK retail marketing survey 94  

International Nuclear Information System (INIS)

This document draws together data on the United Kingdom (UK) petroleum market up to the end of 1993. Lists include suppliers of petrol to the UK market listed by brand name, a regional breakdown of petrol and derv outlets, UK outlets which retail derv. Average retail prices for motor spirit and derv per litre are given as are sites fitted with Vapour Recovery equipment. Other tables shown indicate various companies' share of the market in terms of the percentage of petrol sites, including supermarkets. The volumes of motor spirit and derv delivered to retail and commercial customers between 1984 and 1993 is also given. (UK)

426

Quality certification, firm performance and organizational structre in spanish hotel industry Quality certification, firm performance and organizational structre in spanish hotel industry Certificación en calidad, resultados empresariales y estructura organizativa en el sector hotelero español  

Directory of Open Access Journals (Sweden)

Full Text Available Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups. Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination. Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry.Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups. Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination. Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry.Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus resultados. El objetivo de este artículo es analizar las diferencias entre los hoteles certificados y no certificados con relación al desarrollo de prácticas de gestión de la calidad, los resultados y el tipo de ventaja competitiva que suelen desarrollar, y los cambios en la estructura organizativa.Metodología: El trabajo clasifica a los hoteles en dos grupos, hoteles certificados en calidad y no certificados, y analiza las diferencias significativas entre grupos.Aportaciones y resultados: Los resultados muestran que los hoteles certificados desarrollan en mayor medida las prácticas de gestión de la calidad, alcanzan mejores resultados empresariales y una mayor diferenciación y tienen niveles altos de formalización y de coordinación interdepartamental.Originalidad/valor: La principal contribución de este trabajo es extender las asociaciones encontradas al sector hotelero español y ampliar los resultados de los estudios previos sobre certificación en hoteles al incluir variables no tenidas en cuenta en estos estudios como son la ventaja competitiva y las características del diseño organizativo.

José Francisco Molina Azorín

2013-01-01

427

HRD practices in the classified hotels in Orissa: a study of employee perceptions  

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Full Text Available In the present paper, an attempt has been made to measure the employees’ perception of some of the human resource development (HRD practices prevailing in the classified hotels in Orissa. Orissa is a state in the eastern India which has been heavily concentrating its developmental efforts at the tourism industry in general and the hotel sector in particular since the early 80’s. However, the results do not substantiate the quantum of efforts for which many reasons have been proposed. A key contention made by critics is that these efforts were lopsided in that they gave undue importance to the marketing function and totally neglected complementary aspects like HRD. Hotel sector has of late realized this as a real lacuna that needs to be corrected immediately. Most classified hotels have been quick to set up active HRD wings to look into vital HRD practices such as manpower planning, training and competency development, performance appraisal, career planning, compensation packages, employee relationship management, and so on. Utmost stress has been given to employee training and development programs as part of their HRD policy by most star hotels. Yet, it has been observed by many that a vast majority of the employees are not found to be serious about the HRD initiatives, especially the various professional training options aimed at them. The present study rejects this observation and reveals that hotel employees do appreciate the fact that there is a positive association between professional training and their chances of promotion. They also understand that their professional training can help promote the organizational effectiveness as well. However, this understanding is proven to be stronger in the case of employees working in the higher star category hotels than those working in the lower star category hotels. But, no significant relationship existed between the level of professional training undergone by an employee and his or her perception about the benefits of professional training. In addition to these findings, the study presents a compendium of expert voices on HRD in tourism and attempts to offer some vital remedial measures for the effective implementation of HRD practices in the hotel sector. The authors present these matters only after providing a rich contextual familiarity about HRD practices in tourism as practiced in Orissa is an added benefit for the discerning readers

Kumar Swain, Sampad

2007-01-01

428

Benchmarking and Quality of Small Hotels in Croatia: An Explorative Study = Primerjalno presojanje kakovosti majhnih hotelov na Hrvaškem  

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Full Text Available Benchmarking and Quality of Small Hotels in Croatia: An Explorative StudyAbstract: This work explores the co-dependency of benchmarking and quality based on numerous interviews with 60 managers of small hotels in Croatia. The aim of this research is to state different ways and possibilities of using the benchmarking method as one of the modern, efficient methods which provide opportunities for adapting to the changes and needs of the modern market. In its first part, the research covers comparison of business standards of small hotels in Croatia and small and medium hotels in the European Union. The second part refers to positioning the role of quality in business of small hotels within the context of ‘strategy of quality’ implementation, certificate of quality possession and measurement of the influence of quality on competitive advantages increase in small hotels in Croatia. The research has shown that management of small hotels rarely applies the comparison of business success regarding domestic and foreign competitors, and therefore fails to understand that this is the way to improve one’s business. The reasons for this could be found in the fact that our country has still not accepted the standard methodology of recording and analysing business results and management of results in the hotel industry (USALI, although it has been accepted in most developed countries of the world. Although quality has been stated as the basic strategic aim of small hotels’ management, the research showed that the present ‘declarative’ level should be lifted to the highest possible level in reality. At the end, the thesis of strong influence of quality on competitive advantages increase in small hotels in Croatia has been proved by using simple and multivariate regression analysis. The facts and propositions of implementation measures of benchmarking and quality of hotel management with the aim of achieving a competitive advantages increase have also been stated.

Ines Milohnic

2007-03-01

429

Economic analysis of the water demand in the hotels and restaurants sector: Shadow prices and elasticities  

Science.gov (United States)

the growing economic importance of tourism, and its impact on relative water shortage, little is known about the role that water plays in the productive process of hotels and restaurants and, therefore, the possible implications of water demand management policy for this sector. This study aims to fill this gap. It is based on the microdata of 676 firms in the sector, operating in the city of Zaragoza (Spain) for a 12 year period. Based on the Translog cost function, we estimate the shadow price of water in the short run and, from a long-run perspective, its direct price elasticity, its cross elasticities relative to labor, capital, and supplies, and its elasticity with respect to the level of output. The results obtained show that water provides sector firms returns that are on average higher than its price, although in the case of hotels the margin is really narrow. This situation provides policy makers with a margin for applying price increases without affecting the sector's viability, with some caution in the case of hotels. Water demand elasticity equals -0.38 in the case of hotels, but it is not significant in the case of restaurants and bar-cafes; hence, only in hotels is there potential for influencing water use patterns, encouraging the resource's conservation through pricing policy. Moreover, capital is a substitutive factor of water, and the elasticity of water with respect to output is 0.40, all of which should also be considered by policy makers in water resource management.

Angulo, Ana; Atwi, Majed; Barberán, Ramón; Mur, Jesús

2014-08-01

430

ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA  

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Full Text Available Senior market is one of the most prospective segments to be targeted for hospitality industry, including hotel business in Indonesia. This research aims to examine senior guest satisfaction toward service quality of four and five star hotels in Surabaya. Employing derived satisfaction method, guest satisfaction is measured by comparing guests' expectation with the perception. Five variables of service quality are used to measure the service provided, namely reliability, responsiveness, assurance, empathy and tangibles. The result shows that there is a gap between senior market's expectation and perception, in which the expectation is above the perception. Thus, it can be concluded that respondents have not satisfied yet with the quality of service delivered. Abstract in Bahasa Indonesia : Senior market merupakan salah satu pasar yang cukup menjanjikan bagi bisnis jasa, termasuk bagi bisnis jasa hotel di Indonesia. Penelitian ini bertujuan mengukur kepuasan tamu lanjut usia yang menginap di hotel bintang 4 dan 5 di Surabaya. Kepuasan diukur menggunakan metode derived satisfaction dengan cara membandingkan harapan dan persepsi senior market terhadap kualitas layanan. Kualitas layanan didasarkan pada lima variabel, yaitu keterandalan, kecepatanggapan, jaminan, empati, dan fasilitas fisik. Hasil penelitian menunjukkan bahwa terdapat gap antara harapan dan persepsi, dimana harapan lebih besar daripada persepsi, sehingga dapat disimpulkan bahwa responden belum puas dengan seluruh atribut layanan yang disediakan. Kata kunci: harapan, persepsi, kepuasan, senior market, kualitas layanan, hotel, Surabaya.

Maria Tampubolon

2007-01-01

431

Impact of Customer Relationship Management of Hotel (A Case study Umaid Bhwan  

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Full Text Available

This paper is an attempt to find the variables factors that Influence customer relationship management of hotels (A Case study Umaid Bhwan in India.

In this research, the Statistical Package for the Social Sciences (SPSS was used for data entry, as well as for examining the data later. Data preparation was the initial step, which aimed to convert raw data into a more structured format that is more appropriate for analysis.

After analysis of the available data, it has been found there is impact of implementing customer relationship management to increase the customer trust in Umaid Bahwan with a medium degree where Umaid Bhwan employees have good skills, and customers feel confident with dealing with Umaid Bhwan hotel. The information customers get from the hotel is accurate. The hotel always exerts good efforts to fulfill its promises, so the customers could get the hotels services as promised.

 

Mahmoud (abdel muhsenIrsheid Al Afeef

2012-01-01

432

A local heat distribution system with wood chips in a hotel. 40 % saving with climate-neutral heating; Ein Hackschnitzel-Nahwaermenetz im Hotel. 40 % Ersparnis durch klimaneutrales Heizen  

Energy Technology Data Exchange (ETDEWEB)

The inn 'Roessl'- a standard hotel in the nature park South Schwarzwald - needs much warmth for the long winter season and its wellness area. During the last extension of the hotel, several buildings were combined to an own local heat distribution system. Heating plant room and fuel storages are built in an underground finished unit container.

Koenig, Klaus W.

2011-07-01

433

41 CFR 301-74.14 - Are there any special requirements for sponsoring or funding a conference at a hotel, motel or...  

Science.gov (United States)

...special requirements for sponsoring or funding a conference at a hotel, motel or other place of public accommodation? 301-74...special requirements for sponsoring or funding a conference at a hotel, motel or other place of public accommodation? Yes....

2010-07-01

434

Hotell Telegraaf = Hotel Telegraaf  

Index Scriptorium Estoniae

Hotelli Telegraaf (Vene 9, Tallinn) sisekujundus, mis pälvis Eesti Sisearhitektide Liidu 2007. a. ajaloolise interjööri preemia. Juurdeehitise arhitekt: Martin Aunin. Sisearhitektid: Külli Salum ja Riina Harik (SAHA IN OÜ). Sisearhitektidest, nende tähtsamad tööd. I ja II korruse plaan, värv. välisvaade, 18 sisevaadet, fotod sisearhitektidest

2008-01-01

435

UK hydrocarbon industry. Technology and service contacts  

International Nuclear Information System (INIS)

This booklet describes the UK Government Oil and Gas Projects and Supplies Office. An extensive list of official contacts is given, including OSO staff, Trade Associations, and UK embassies abroad. (UK)

436

Regional Traffic & Medical Services and Cost Efficiency of International Tourist Hotels in Taiwan  

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Full Text Available This study analyzes how regional public transport facilities and medical services affect the efficiency of international tourist hotels (ITHs. First, we adopt data envelopment analysis (DEA to measure the cost efficiency of international tourist hotels in Taiwan during 1998 to 2009. Next, we use the truncated regression to estimate the effect of traffic convenience and medical services on cost efficiency. The distance to international airports and distance to MRT station have significantly negative effects on cost efficiency of international tourist hotels, while the distance to the freeway exit, distance to bus station, and pick-up service, chain system, and shorter operating year have significantly positive impacts on their cost efficiency. The shorter distance to the hospital and more hospitals in a region significantly improve cost efficiency of ITHs in Taiwan.

Jin-Li Hu

2014-09-01

437

Role of Online Reviews in Hotel Reservations Intention Based on Social Media  

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Full Text Available Social media are playing an increasingly important role as information sources for travelers and online reviews reconstruct the decision-making of purchase. The goal of this study is to investigate the influence extent of online reviews on consumer’s hotel reservation intention. Based on the data analysis from the online comments, the measurable conceptual model of online comment which affecting the consumer’s hotel reservation intention is built up, the five observed variables and the relevant suppose have been put forward. The model is evaluated according to a national survey of potential consumers. All data have been analyzed with the Structural Equation Model (SEM. The results show that all variables except comment source significantly affected tourists’ hotel reservation intention. It also puts forward a reference case for the tourism company and its websites on improving online reservation service quality to meet customer’s satisfaction.

Zhuling Zhong

2014-01-01

438

An Empirical Assessment of Hotel Departmental Managers Turnover Intentions: The Impact of Organizational Justice  

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Full Text Available This paper investigates the relationship between organizational justice (OJ and turnover intentions (TI among the lower and middle-level hotel departmental managers.  Organizational justice, comprising three-dimensional measures of distributive justice (DJ, procedural justice (PJ, and interactional justice (IJ was measured through inferential statistics.  Distributive justice and procedural justice had a significant negative effect on managers’turnover intentions while interactional justice did not support the proposed relationship. The perceptions of fairness of reward allocation and procedure received in organizations prompt the lower and middle hotel departmental managers to reciprocate their turnover intention behaviour. These research findings offer some insight for the hotel top management into how to prevent their valuable managers from leaving the organization.

Salleh Mohd Radzi

2009-07-01

439

THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH  

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Full Text Available In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. In this article we focus on the importance of human resource quality from hotel industry in obtaining quality services and further more in obtaining hotel industry development. We address this issue due to the fact that, usually, when talking about tourism or hotel industry development, the literature in the field offers macro solutions like, infrastructure development, service/product development and/or improving service quality. We consider that a micro approach is also important and from this perspective, we emphasis the role of human resource quality for industry development. The quality of human resources, as a dimension of service quality was not detailed extensively by the literature in the field but we found it relevant for hotel industry development, as this industry it is a service industry, and as Ritz-Carlton Company’s motto say “service comes only from people”. We discuss some aspects about the frequency of human resource quality dimension in the quality measurement models and then we detail its dimensions. The three dimensions presented in this article are: “competence”, “physical appearance” and “behaviour and attitude”. For “behaviour and attitude” subdimension we identified some patterns in measuring studies and it looks like responsiveness, friendliness, empathy and service personalisation are the most used terms.Even though these dimensions were the results of literature review and are not empirical validated, we consider being helpful for future research in the field.

Aru?tei Carmen Claudia

2013-04-01

440

Robust Hotelling T2 control chart using reweighted minimum vector variance estimators  

Science.gov (United States)

Hotelling T2 control chart is employed to monitor the stability of a multivariate process in Phase I and II. Traditional Hotelling T2 control chart using classical estimators in Phase I, however, suffers from masking and swamping effects and thus jeorpadizes its performance. To alleviate this problem, robust location and scale estimators are recommended instead. In this paper, a new Hotelling T2 control chart based on highly robust and efficient estimators of location and scatter estimators, known as reweighted minimum vector variance estimators, is proposed. Numerical results show that the new chart is not only capable of detecting outliers but it can also control the alarm rates better than the existing charts.

Ali, Hazlina; Yahaya, Sharipah Soaad Syed; Omar, Zurni

2014-12-01

441

The impact of gasoline price fluctuations on lodging demand for US brand hotels  

International Nuclear Information System (INIS)

Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline prices and demand for certain lodging products, controlling for economic factors (i.e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literature on gasoline price elasticities, consumer demographics and lodging demand, a set of hypotheses were devised to test the relationship between gasoline prices and lodging demand for specific hotel locations and price segments. Using fixed effects models, the results reveal that lodging demand decreases as gasoline prices rise in all segments except upper-upscale and all locations except urban areas. Hotels in midscale without food and beverage and economy market segments, in resort, suburban and highway locations, exhibit the greatest association between gasoline price shifts and demand. Implications of these findings are discussed for both hospitality research and practice. (Author)

442

Analysis of the strategies that are taken and spread by hotel chains  

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Full Text Available Hotel chains do face important challenges nowadays. On one side the complexity of the environment in which the hospitality industry evolves, demands to define, develop and manage its strategies in order to guarantee its survival. On top of it, the market is increasingly demanding fluid information for a proper knowledge of the strategies and corporate long-term expectations of these companies. Therefore this task has a double contribution.Firstly, we analysed strategic information disclosed in annual reports of some leading hotel chains, and grouped them following the model of balanced scorecard. Secondly, and as we often encounter criticism as to the absence of this type of information in annual reports, we took a sample of 102 hotel chains and questionedthem about which strategies are being developed, the need, convenience and conditions related to the disclosure of strategic information, as well as the information they are unveiling to third-parties and the source utilized.

CATALINA VACAS GUERRERO

2005-06-01

443

Research on the Business Efficiency Evaluation of the Star Grade Hotels Based on DEA Model  

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Full Text Available The business efficiency evaluation of the star grade hotel is a complex job, because its economic efficiency is a multiple input and multiple output problems. The DEA model is a method to solve this problem and it is applied in a number of fields. This article researched on the efficiency evaluation of the star hotels from 1999 to 2008 with DEA model. The article selected three inputs and two outputs indicators. With the EMS1. 3 software it had a comprehensive analysis, and got the comprehensive efficiency of quantitative index. Then according to the DMU classification sorting, it identified the effective DMU and pointed out the other DMU which is invalid.The results show that: the star-rated hotels comprehensive efficiency was in fluctuated state during this decade; it was in the stage of decreasing returns to scale;there were serious input redundancy and output deficiency.

ZHENG Xiang-min

2012-01-01

444

An Analysis of the Operational and Management Efficiency of Five-Star Hotels in Taiwan  

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Full Text Available In this study, data envelopment analysis and the Malmquist Index were applied to examine the operational efficiency and management efficiency of five-star hotels in Taiwan during the 2006–2011 period. Initially, a data envelopment analysis model was adopted to conduct a cross-section analysis of the management performance of each five-star hotel in Taiwan. Following this, the Malmquist Index was used to assess the total factor productivity and longitudinal cross-period development. Then, a management matrix was formed to show the corresponding positions of the decision-making units. The provided management information clearly presented the competitiveness status of each five-star hotel. The empirical results of this paper offer practical suggestions on how to adjust the production scale to achieve optimal scale. 

Shui-Chuan Lin

2014-03-01

445

Women in the Hotel Industry: What’s missing from this Picture?  

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Full Text Available The hotel and tourism industry remains male-dominated, particularly in the upper echelons of management. While this situation is changing worldwide, it remains more entrenched in Middle Eastern countries like Jordan. This article reviews the literature on women in the hotel and tourism industries in order to contextualize the situation in Jordan, where a significant and growing government-supported tourism sector makes issues of gender and industry practice especially timely. While not explicitly reinforced by organizational policy, gender inequity remains embedded in cultural traditions, with women typically relegated to service roles. Meanwhile, female managers are often valued for their "soft" skills and democratic management styles. Gender composition of the hotel workforce is analyzed, and the directions for future investigation in the area are suggested.

Mousa Masadeh

2013-01-01

446

A Case Study on the Business Performance Management of Hilton Hotels Corporation  

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Full Text Available The purpose of this article is to provide organizations with an understanding about BPM and its potential value in China hotel industry, the paper make a study this objective in the following parts. In order to research on the business performance management is the transnational corporations in the process of the international development. Firstly, this report introduces transnational corporations, and performance management of multinational corporations. Secondly, it forms in different periods and their characteristics in business, aiming to explore and analyze the findings and examines the impacts of the performance management on management practices and employees preferred management style in Hilton Hotels Corp. Finally, the author gives some advices on an appropriate performance management style of Hotels Corp in China, on the basis of the findings of the survey. Meanwhile, it also points out the limitations of this research.

Ying-Chang Chen

2011-03-01

447

Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments  

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Full Text Available Service quality has been an important subject of research involving food and beverage (F&B departments ofhotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and whya high-quality service from the F&B department is needed have remained unanswered. This paper aims to reviewexisting literature on service quality management in the F&B departments of hotels, its process, and the effectiveservice quality management framework. This paper discusses famous models, and explains Parasuraman’sdimensional framework of service quality management in the area of F&B and its application to the hotelindustry. The conceptual paper suggests application of the dimensional model in the F&B department andencourages hotels to improve its management to better satisfy their guests.

Ala`a Nimer Abukhalifeh

2012-07-01

448

A room with a viewpoint revisited: descriptive norms and hotel guests' towel reuse behavior.  

Science.gov (United States)

Field experiments on descriptive norms as a means to increase hotel guests' towel reuse [1] were replicated and extended. In two hotels in Germany (Study 1: N = 724; Study 2: N = 204), descriptive norm messages suggesting that 75% of guests had reused their towels, or a standard message appealing to environmental concerns, were placed in guests' bathrooms. Descriptive norm messages varied in terms of proximity of the reference group ("hotel guests" vs. "guests in this room") and temporal proximity (currently vs. two years previous). Reuse of towels was unobtrusively recorded. Results showed that reuse rates were high overall and that both standard and descriptive norm messages increased reuse rates compared to a no-message baseline. However, descriptive norm messages were not more effective than the standard message, and effects of proximity were inconsistent across studies. Discussion addresses cultural and conceptual issues in comparing the present findings with previous ones. PMID:25084348

Bohner, Gerd; Schlüter, Lena E

2014-01-01

449

Propuesta de competencias laborales para médicos que brindan servicios de atención médica en hoteles cubanos / Labour competences proposals for physicians offering medical care services in Cuban hotels  

Scientific Electronic Library Online (English)

Full Text Available SciELO Cuba | Language: Spanish Abstract in spanish OBJETIVOS: identificar las principales competencias que deben tener los médicos que laboren en hoteles cinco estrellas, determinar el nivel de prioridad para cada competencia y valorar su grado de desarrollo en un grupo de ellos. MÉTODO: investigación descriptiva. Se emplearon las técnicas revisión [...] bibliográfica y Delphi. Se aplicó el método de comparaciones pareadas Triángulo de Fuller y se construyó y validó un cuestionario que se aplicó a todos los médicos que en el 2007 laboraban en hoteles de tal categoría en Varadero. RESULTADOS: se proponen 21 competencias. Se les asignó mayor prioridad a: atención con calidad, uso de la ética médica y del secreto profesional, dominio de las enfermedades emergentes y reemergentes, desarrollo profesional continuo, atención médica integral y uso de dos idiomas. Se identificaron 8 competencias como bien desarrolladas, el resto mostró deficiente grado de desarrollo. Cinco de las competencias se reconocieron como fortalezas y otras tantas como áreas de mejora continua. CONCLUSIONES: se proponen competencias para el desempeño laboral de los médicos que trabajan en hoteles cinco estrellas en aras de contribuir a un mejor proceso de selección de los recursos humanos y a perfeccionar las estrategias de educación continua para los médicos de este sector. Conocer la auto-percepción del desarrollo de dichas competencias permitió la visualización de las fortalezas y detectar las debilidades hacia las cuales dirigir las estrategias de superación. Abstract in english OBJECTIVE: to identify the main competences characteristic of physician working in five stars hotels, to determine the priority level for each competence and to value the development level in some of them. METHOD: a descriptive research. Wu used the bibliographic review techniques and Delphi. We app [...] lied the Fuller Triangle paired comparisons method, and we designed and validated a questionnaire in all physicians that in 2007 worked in hotels of such category in Varadero beach. RESULTS: we propose 21 competences. We gave more priority to: quality care, use of medical ethics and the professional privacy, emergent and re-emergent diseases domain, a continuous professional development, integral medical care, and use of two languages. We identified 8 competences as well developed, remainder showed a deficient development level. Five of competences were recognized as strengths, and others, as continuous improvement areas. CONCLUSIONS: we propose the competences for the work performance of physicians working in five stars hotels to contribute to a better selection process of human resources, and to improve the continuous education strategies for physicians from this sector. To know the self-perception of the development of such competences, allow us to visualize the strengths and to detect the weakness to direct the training strategies.

Camilo, Góngora Castillo; María, Hernández Díaz; Anaí, García Fariñas; Zoe, Sánchez Delgado.

2009-09-01

450

Propuesta de competencias laborales para médicos que brindan servicios de atención médica en hoteles cubanos Labour competences proposals for physicians offering medical care services in Cuban hotels  

Directory of Open Access Journals (Sweden)

Full Text Available OBJETIVOS: identificar las principales competencias que deben tener los médicos que laboren en hoteles cinco estrellas, determinar el nivel de prioridad para cada competencia y valorar su grado de desarrollo en un grupo de ellos. MÉTODO: investigación descriptiva. Se emplearon las técnicas revisión bibliográfica y Delphi. Se aplicó el método de comparaciones pareadas Triángulo de Fuller y se construyó y validó un cuestionario que se aplicó a todos los médicos que en el 2007 laboraban en hoteles de tal categoría en Varadero. RESULTADOS: se proponen 21 competencias. Se les asignó mayor prioridad a: atención con calidad, uso de la ética médica y del secreto profesional, dominio de las enfermedades emergentes y reemergentes, desarrollo profesional continuo, atención médica integral y uso de dos idiomas. Se identificaron 8 competencias como bien desarrolladas, el resto mostró deficiente grado de desarrollo. Cinco de las competencias se reconocieron como fortalezas y otras tantas como áreas de mejora continua. CONCLUSIONES: se proponen competencias para el desempeño laboral de los médicos que trabajan en hoteles cinco estrellas en aras de contribuir a un mejor proceso de selección de los recursos humanos y a perfeccionar las estrategias de educación continua para los médicos de este sector. Conocer la auto-percepción del desarrollo de dichas competencias permitió la visualización de las fortalezas y detectar las debilidades hacia las cuales dirigir las estrategias de superación.OBJECTIVE: to identify the main competences characteristic of physician working in five stars hotels, to determine the priority level for each competence and to value the development level in some of them. METHOD: a descriptive research. Wu used the bibliographic review techniques and Delphi. We applied the Fuller Triangle paired comparisons method, and we designed and validated a questionnaire in all physicians that in 2007 worked in hotels of such category in Varadero beach. RESULTS: we propose 21 competences. We gave more priority to: quality care, use of medical ethics and the professional privacy, emergent and re-emergent diseases domain, a continuous professional development, integral medical care, and use of two languages. We identified 8 competences as well developed, remainder showed a deficient development level. Five of competences were recognized as strengths, and others, as continuous improvement areas. CONCLUSIONS: we propose the competences for the work performance of physicians working in five stars hotels to contribute to a better selection process of human resources, and to improve the continuous education strategies for physicians from this sector. To know the self-perception of the development of such competences, allow us to visualize the strengths and to detect the weakness to direct the training strategies.

Camilo Góngora Castillo

2009-09-01

451

Optimum contracted-for water supply for hotels in arid coastal regions.  

Science.gov (United States)

Hotels in arid coastal areas use mainly desalinated water for their domestic water demands, and treated wastewater for irrigating green areas. Private water companies supply these hotels with their domestic water needs. There is normally a contractual agreement stating a minimum requirement that has to be supplied by the water company and that the hotel management has to pay for regardless of its actual consumption ("contracted-for water supply"). This paper describes a model to determine what value a hotel should choose for its contracted-for water supply in order to minimize its total annual water costs. An example from an arid coastal tourism-dominated city is presented: Sharm El Sheikh, Egypt.The managers of hotels with expected high occupancy rates (74% and above) can contract for more than 80%. On the other hand, hotels with expected lower occupancy rates (60% and less) can contract for less than 70% of the peak daily domestic water demand. With a green area ratio of 40 m(2)/room or less, an on-site wastewater treatment plant can satisfy the required irrigation demand for an occupancy rate as low as 42%. Increasing the ratio of green irrigated area to 100 m(2)/room does not affect the contracted-for water supply at occupancy rates above 72%; at lower occupancy rates, however, on-site treated wastewater is insufficient for irrigating the green areas. Increasing the green irrigated area to 120 m(2)/room increases the need for additional water, either from externally sourced treated wastewater or potable water. The cost of the former is much lower than the latter (0.58 versus 1.52 to 2.14 US$/m(3) in the case study area). PMID:19403967

Lamei, A; von Münch, E; van der Zaag, P; Imam, E

2009-01-01

452

RESEACH OF PROSPECTS OF DEVELOPMENT OF THE HOTEL INDUSTRY AND RECOMMENDATION ABOUT FORECASTING OF EFFICIENCY OF ITS FUNCTIONING  

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Full Text Available In the industrial cities having preconditions of development of the tourist and hotel industry, there is a problem of justifying the effectiveness and prospects of development of this direction. The purpose of work is to develop recommendations and proposals for the development of tourism efficient functioning of hotels in the industrial city. The article presents a model of organizational and economic support for the functioning of the hotel industry based on a study of tourist flow, and the model of forecasting of efficiency of functioning of the hotel industry is developed, and also recommendations about development of tourist and hotel sector on the example of Togliatty are offered. The implementation of the recommendations and suggestions will greatly improve the socio-economic indicators of the city and the region.DOI: http://dx.doi.org/10.12731/2218-7405-2013-9-84

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2014-05-01

453

FILOSOFÍA, IDENTIFICACIÓN Y RACIONALIZACIÓN DE ALARMAS EN SCADA APLICADO A LA DOMÓTICA DE UN HOTEL  

Directory of Open Access Journals (Sweden)

Full Text Available La Domótica, aplicada a inmuebles como los hoteles, es una disciplina que se pone en práctica cada día más en las sociedades actuales, para mejorar los servicios de gestión energética, seguridad, bienestar y comunicación en las instalaciones hoteleras. El uso de los Sistemas de control de supervisión y adquisición de datos, SCADA, es uno de los pilares fundamentales para la aplicación de las técnicas modernas de automatización en el área de los edificios inteligentes. Una de las principales funcionalidades que debe brindar un SCADA es el sistema de alarmas. El presente trabajo propone la filosofía, identificación y racionalización de alarmas para un SCADA, aplicado a la domótica en un hotel.

Gabriel Escalona-Franco

2011-01-01

454

A Study of the Renewal Cycle of Hotel Building Elements in Malaysia  

OpenAIRE

Penang is the main tourism island which appeals an increasing number of travellers each year. Therefore, the hotels in Penang play a crucial role in the field of Penang tourism. However, recently some problems with the Penang hotels have been brought to light frequently by travellers including domestic and foreign tourists. The reason for this may be due to irregular maintenance as well as the fact that the renewal of the building elements may not have been duly carried out. In light of that,...

Zhen Wei; Tabassi Amin Akhavan

2014-01-01

455

EFFECTS OF CUSTOMER ORIENTATION, LEARNING ORIENTATION AND INNOVATIVENESS ON HOTEL PERFORMANCE - EVIDENCE FROM CLUJ COUNTY  

Directory of Open Access Journals (Sweden)

Full Text Available This paper seeks to relate a strategy of diversification to inovativeness and to the performance of a hotel. Due to the more increased competition within the area of tourism e.g. hotel sector, the need of analyzing the variables mentioned in the title of the paper has become more and more obvious. The first part of the article regards the literature review for the three variables and thus, like an outcome four hypotheses are stated. The second part consists of developing findings for the studied region of Cluj County based on the presented research methodology. The results show that hotel performance is influenced by customer orientation and hotel innovativeness, while the latest one is associated in a positive manner with learning orientation. The three chosen variables could be considered real driven forces for competitiveness in the hotel sector. Thus, any management team should be aware of the results of this study and should create an appropriate environment within the organization able to sustain an expected performance level by focusing on the mentioned variables. Making a deeper analysis about the performance indicators, the results demonstrate the actual development stage of the hotel sector for Cluj County: above the national average, but with potential of growing, mainly from the perspective of efficiency. At this point, management should be aware about how significant could be innovativeness and learning orientation for creating or improving services and delivering processes. In the hotel sector it is very obvious that due to the increased role of employee the awareness is more valuable than in other sectors. Due to the most relevant market segment e.g. business tourism, the studied county is customer oriented and has a good mean value for sales goal achievement, also. In order to improve the profit goal achievement value, innovativeness and learning orientation have to be considered powerful instruments for management team. Taking into consideration the potential of growth in the Romanian hotel sector, we consider that the three chosen variables - customer orientation, learning orientation and innovativeness, should be further analyzed in respect with other performance indicators. Thus, we consider the study being valuable and relevant because it can be expanded not only to other regions - which gives it practical value, but also by including other performance indicators - for academic value.

Stegerean Roxana

2013-07-01

456

Estimación de cargas térmicas de climatización de hoteles mediante simulación y redes neuronales artificiales  

Directory of Open Access Journals (Sweden)

Full Text Available In the present work it is made an estimation of the cooling load of a hotel by using thermal simulation, forseveral occupancy levels and weather conditions.With the results of the thermal simulation an Artificial Neural Network is designed and a neural model isdeveloped, which relate the cooling load of the air conditioning system with the daily maximum andminimum outside temperatures for various occupation levels of the hotel, allowing to carry out differentoccupational strategies and predict the energy consumption of the air conditioning system in a quick and precise way.

Sergio Montelier;et al.

2010-11-01

457

Outbreaks of infectious intestinal disease associated with person to person spread in hotels and restaurants.  

LENUS (Irish Health Repository)

Twenty-eight outbreaks of infectious intestinal disease, reported as being transmitted mainly by the person to person route, were identified in association with retail catering premises, such as hotels, restaurants, and public houses, in England and Wales between 1992 and 1994. Five thousand and forty-eight people were at risk in these outbreaks and 1234 were affected. Most of the outbreaks (over 90%) occurred in hotels. Small round structured viruses were the most commonly detected pathogens. Diarrhoea and vomiting were common symptoms and most of the outbreaks occurred in the summer months. Control measures to contain infectious individuals and improved hygiene measures are necessary to contain such outbreaks.

McDonnell, R J

1995-09-15

458

INTERNET SERVICE MARKETING IN THE HOSPITALITY SECTOR – A CASE STUDY OF VIZERGY HOTELS  

Directory of Open Access Journals (Sweden)

Full Text Available In this paper we find how internet service marketing in today’s competitive world plays a major role in hospitality sector. This is explained with a case study of Vizergy hotels how they used their internet service marketing to get customers from all around the globe and some of the challenges of its hotels in Manhattan like Walcott facing. The paper also contains strong recommendation at the end to improve their lacking.
Key words: Service marketing, Internet, Vizergy, Hospitality Sector, Walcott

Abhishek Kumar Das

2008-02-01

459

Firm Size and Capital Structure Decisions: Evidence from Hotel and Lodging SMEs in Eldoret Municipality, Kenya  

Directory of Open Access Journals (Sweden)

Full Text Available The purpose of this paper was to determine the relationship between firm size and capital structure decisions on the development of small and medium enterprises (SME’s in Kenya, with special reference to hotel and lodges in Eldoret municipality .a descriptive survey research was used to carry out the study .Seventy two (72 respondents were sampled the study was guided by the following research questions: what is the relative size of hotel and lodging SME’s in Eldoret municipality, what are the financial source preferences of hotel and lodging SME’s in Eldoret municipality for financing initial investments, financing ongoing operations and financing future investment, What is the relationship between financial source preference and size of hotel and lodging SME’s in Eldoret municipality. Based on the findings, the study established that relationship between firm size and capital structure choice among hotel and lodging SME’s in Eldoret municipality considering self financing as the most preferred source of financing during the initial stages of their operation. Bank credit was most preferred for ongoing operations followed by retained earnings and share capital respectively. Future financing of the firm in hotel and lodging sector favored use of internal sources followed by use of debt. The chi- square test showed that there was no statistical significance in linking firm size and financing initial investments by internal sources, debt and common stock. The researcher concluded that there was a relationship between firm size and capital structure preference. There was hierarchical preference for internal sources, debt and common stock issues. The firms in hotel and lodging sector preferred a mix in equal proportions of short term and long term debt to finance its operations. The researcher drew the following recommendations. First, hotel and lodging operators and entrepreneurs should consider internal financing during the initial and final stages of operations and prefer debt as a second alternative in financing ongoing operations. Second, the government through the tourism board and other donor agencies should consider providing incentives to small and medium enterprises by reducing lending interest rates and increase repayment window period.

Lewis Wakoli Wachilonga

2013-08-01

460

A towel less: social norms enhance pro-environmental behavior in hotels.  

Science.gov (United States)

Previous research has shown that normative appeals to engage in environmentally friendly behavior were most effective when they were accompanied by a provincial norm (e.g., when norms matched individuals' immediate situational circumstances). Analyzing hotel guests' towel-use during their stay, the current study tests whether messages employing provincial norms were more effective in reducing towel-use than standard environmental messages. In line with previous findings, guests of two hotels used significantly fewer towels when provincial normative appeals--rather than standard environmental messages--were communicated. These findings corroborate to the body of research demonstrating the power of social norms on environmental behavior. PMID:24765814

Reese, Gerhard; Loew, Kristina; Steffgen, Georges

2014-01-01

461

Funding for research in the UK - Research Councils UK  

SCPinfonet

Pathways to Impact · Impact Policies · Working with the Technology Strategy \\Board · The RCUK ... Data show an increasing inward flow of R&D investment \\from foreign ... Via the Research Councils, the UK is closely involvedin the \\European ...

462

Healthy Society - Research Councils UK  

SCPinfonet

... Common Principles on Data Policy · Open Access · Efficiency & effectiveness ... \\as well as lowering the need for arterial surgery, angioplasty and amputations. ... \\quality and quantity of life, and generate significant future revenue for the UK.

463

International Funding - Research Councils UK  

SCPinfonet

Pathways to Impact · Impact Policies · Working with the Technology Strategy ... of \\opportunities for UK researchers to access funding via the European Union. The \\key organisations are listed in the European Funding section along with links to ...

464

1100 - UK Energy Research Centre  

SCPinfonet

the expansion of unabated natural gas-fired power plants, rule coal out of the \\generation mix and ... If the UK hopes to achieve even intermediate ... Clear \\definitions of applicable EPSs at variable plant load factors should be carefully \\thought.

465

Powertothepeop | UK Energy Research Centre  

SCPinfonet

Research Atlas · Publications ... Oxford University and the UK Energy Research \\Centre (UKERC) today launch a new free online tool to help them. ... more \\people to get a much stronger understanding of the patterns in household energy \\use.

466

REEP/Hotel Workplace Literacy Project. Final Performance. October 1, 1988-March 31, 1990.  

Science.gov (United States)

A 1-year workplace literacy program was a joint effort of the Chamber of Commerce, public schools, and seven hotels in Arlington, Virginia. Participants were employees with limited English proficiency. The project resulted in the production of a manual, a video, curricula for housekeeping and food and beverage workers, curricula for more advanced…

Arlington County Public Schools, VA.

467

Peranan Pekerjaan Housekeeping Department Di Best Western Hotel Asean Internasional Medan  

OpenAIRE

Sejalan dengan perkembangan pariwisata, dunia perhotelan perlu mendapat perhatian. Sebagai badan usaha yang bergerak di bidang jasa akomodasi, industri perhotelan akan terus berkembang dengan meningkatkan pelayanannya. Pelayanan yang baik mulai dari Front Office, Housekeeping, atau Food and Baverage Department. Bagian tata graha atau dikenal dengan Housekeeping, yang merupakan salah satu departemen yang sangat penting dalam hal pemeliharaan Inventary Hotel, penyediaan peralatan atau prabot...

Taufik Hidayat

2009-01-01

468

Acute Mountain Sickness among overnight hotel guests: prevalence, symptoms and signs  

Directory of Open Access Journals (Sweden)

Full Text Available "nBackground: Altitude diseases, the most frequent of which is acute mountain sickness (AMS, are among the most common and serious problems that recreational and professional mountain athletes may encounter. If left undiagnosed, they may lead to lethal consequences. In a cross sectional study, we investigate the prevalence of AMS disorder among the overnight guests of a mountain resort hotel. "nMethods: Overnight guests staying at Hotel Tochal (elevation 3545 m, near Tehran, Iran, in the winter of 2006 constituted the study participants. A questionnaire, including demographic data, proposed risk factors and Lake Louise score, was completed by a physician for all who had headache or other symptoms of AMS. Data from daily hotel reception records were also collected. "nResults: Overall, 328 persons stayed at this hotel for at least one night during the study period. Among these, 47 persons (14.3% were admitted to the clinic for headache. According to the physician's diagnoses, only 34 guests (10.4%; 95% CI: 7.1-13.7% were affected by AMS. The concurrent symptoms of headache and vertigo or insomnia had the highest predictive value for AMS diagnosis. Ambiguous headache had a higher predictive value than other types of headache. "nConclusions: Despite the height of Tochal peak and the frequent use of high speed telecabin, it seems that the frequency of AMS is lower than that found in other studies on similar altitudes. However, more research should be done in this regard.

Halabchi F

2008-11-01