Information systems in the world of business and management exist to serve varied needs. This article examines the role of information systems technology in business activities and management functions and discusses how organisations can best use information systems. This study provides managers and researchers with a framework for effective use of information systems for business and management purposes and offers an alternative approach to investigate the impact of new technology. The autho...
The purpose of this research project was to develop a searchable database compiled with internal and external audit findings/observations. The data will correspond to the findings and observations from the date of Center-wide implementation of the ISO 9001-2000 standard to the present (2003-2008). It was derived and extracted from several sources and was in multiple formats. Once extracted, categorization of the findings/observations would be possible. The final data was mapped to the ISO 9001-2000 standard with the understanding that it will be displayed graphically. The data will be used to verify trends, associate risks, and establish timelines to identify strengths and weaknesses to determine areas of improvement in the Kennedy Space Center Business Management System Internal Audit Program.
Azis, Anton Mulyono; Simatupang, Togar M.; Wibisono, Dermawan; Basri, Mursyid Hasan
This paper aims to compare various Performance Management Systems (PMS) for business school in order to find the strengths of each standard as inputs to design new model of PMS. There are many critical aspects and gaps notified for new model to improve performance and even recognized that self evaluation performance management is not well…
Valentyna Khodzytska; Larysa Ivchenko
Proposed by scientists in the late 80s, new approaches to be up-to-date with the competitive business environment, led to identification of the so-called strategic management accounting. The article covers the main aspects of the impact of strategic management accounting on making efficient management decisions in comprehensive system of business entities management. Based on the study of scientific approaches to the concept of strategic management accounting in modern conditions the authors ...
This thesis deals with business process management, SAP information system and SAP Netweaver Composition Environment tool. The content is divided in three main area. In first we try to explain foundations of business process management, like definition of business process, basic principles of business process management, business process life-cycle, designing and executing business processes. Two standards are emphasized: business process modeling notation and service-oriented arhitecture. T...
van Dyk, Liezl; Conradie, Pieter
Purpose: This article seeks to address the interface between individual learning facilitators that use course management systems (CMS) data to support decision-making and course design and institutional infrastructure providers that are responsible for institutional business intelligence. Design/methodology/approach: The design of a data warehouse…
Andrea Giovanni Spelta
Full Text Available The information technology that supports the implementation of the business process management appproach is called Business Process Management System (BPMS. The main components of the BPMS solution framework are process definition repository, process instances repository, transaction manager, conectors framework, process engine and middleware. In this paper we define and characterize the role and importance of the components of BPMS's framework. The research method adopted was the case study, through the analysis of the implementation of the BPMS solution in an insurance company called Chubb do Brasil. In the case study, the process "Manage Coinsured Events"" is described and characterized, as well as the components of the BPMS solution adopted and implemented by Chubb do Brasil for managing this process.
For the formulation of the technology development strategies the nuclear core technology, environmental analysis has been performed in four aspects: ecological environment, energy economy, nuclear policy and R and D environment. After analyzing the environment and identifying the opportunities and threats from the environment, the strategies on individual and organizational level have been developed for both of the short-term and long-term periods. For the betterment of nuclear business management, the management information system, management by objective and the mechanism for the enhancement of negotiation power in the international agreement have been studied. (Author)
Full Text Available We are living in time where the impact on continuity still grows both on the side our personal lives and business activities. In the same time different international, regional, national, state and private organizations initiated to provide different actions and regulations in order to find the best solutions of this situation. The result is that there exist the whole set of different views over this problem. The main aim of this article is to map this situation, to provide the general framework of business continuity management (BCM and to discuss its main parts and their mutual relationships. Special impact is given to the integration of the business and IT oriented solutions and ways of assurance initiatives helping managers to assess the implemented solutions and their compliance to the business strategy and other existing regulations.
Emilian Cristian IRIMESCU; Cristian Silviu BANACU
In the last decades management was characterized by the increased use of Business Decision Systems, also called Decision Support Systems. More than that, systems that were until now used in a traditional way, for some simple activities (like security,) migrated to the decision area of management. Some examples are the Video Management Systems from the physical security activity. This article will underline the way Video Management Systems passed to Business Decision Systems, which are the adv...
Ongdash Ainur Ongdashkyzy; Ongdashuly Ernur; Akmaral K. Tauassarova; Imasheva Gulnar M.; Assilbekova Indira
Nowadays, CRM — system is one of the most effective models of business development. This article discusses the function’s of CRM-system, the economic effect of the introduction of a CRM system, the typical business risks of CRM-systems.
Daowei Sun; Paul Hyland; Haiyang Cui
Many small businesses suffer from inadequate management skills which can lead to poor business performance and unsustainable businesses. Research to date has focused on traditional skills such as communication, time management and people skills, yet critically many business managers have no systems thinking skills. This paper presents a framework targeted at delivering systems thinking skills to managers of small businesses utilizing some key characteristic of small business managers. The des...
@@ Sarbanes-Oxley Act, is known as the strictest financial act enacted by US government since 1930s.Any enterprise that violates this act is to be severely punished with possible imprisonment of its top management, which will definitely put the company in the danger of losing reputation and refinancing ability as well as investors' trust.The development of the company will be inevitably jeopardized.As an enterprise listed in the US, starting from 2006, PetroChina shall be under the strict verification and assessment of the Sarbanes-Oxley act and construct a well-designed internal control system based on Section 404 in the act.An integrated internal
This book covers all the basic concepts of business intelligence and performance management including strategic support, business applications, methodologies and technologies from the field, and thoroughly explores the benefits, issues and challenges of each.
The place of the system of business-processes management at motor-transport enterprise in the general system of management of the enterprise has been substantiated. The subsystems of strategic management, business-processes management of strategic orientation and current activity, processes of enterprise functioning management have been marked out. The system of motor-transport enterprise business-processes management has been formed, which, unlike the existing ones, is based on the system-cy...
Full Text Available From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enlargement, via knowledge, skills, management systems, procedures, information and product flow, culture, inovation, relations with customers and other stakeholders. Simultaneous implementation and dynamic interaction of these advanced management concepts intended to attain competitive advantage can result in synergic effects and improved performance. From the perspective of knowledge, as a central unifying notion, organizational behavior based on learning influences long-term business success, process effectiveness and customer satisfaction.
Within the Oil & Gas Industry, the market is constantly growing more competitive, forcing companies to continually adapt to changes. Companies need to cut costs and improve the business efficiency. One way of successfully managing these challenges is to implement business process management in the organization. This thesis will analyze how Oceaneering Asset Integrity AS handled the implementation of a Business Process Management System and the effects it had on the employees. The main goal...
The article presents methodological ideas concerning the problem of risk management. Special attention is paid to increasing of enterprises' operating efficiency by means of risk-management system development in business organizations.
The paper analyses topicalities of implementation of business rules and business rules management systems into enterprise business management information systems. It is rare nowadays to find a company which is not using an ERP (Enterprise Resource Planning) system for its own needs. These systems are intended to perform a centralized accounting of enterprise activities, including financial, logistic, production, service management and human resource management accounting. Darbe analizuojam...
Shepherd, Michael J. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Rinke, Helen Mae [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Hanson, Todd [Los Alamos National Lab. (LANL), Los Alamos, NM (United States); Wolfe, Randy P. [Los Alamos National Lab. (LANL), Los Alamos, NM (United States)
Los Alamos National Laboratory (LANL) is responsible for the efficient economical management of all government property in its stewardship. This training explains the role LANL managers have in managing, controlling, and disposing of government property. The Laboratory's goal is good asset management. By properly managing property across the facility, Laboratory managers can help ASM improve government property utilization and extend asset life, while reducing asset-related operating costs and expenditures.
Open e-PRIOR is an open source e-Procurement system developed by the European Commission. Currently Open e-PRIOR system is handling simple choreographies based on the exchange of a single main object. However, these different objects are related and part of larger business process and by handling the objects separately the full overview is lost. Business process management (BPM) helps organizations to understand and maintain complicated business workflow. This master thesis focuses on how ...
The Software Configuration Management Plan (SCMP) describes the configuration management and control environment for HANDI 2000 for the PP and PS software, as well as any custom developed software. This plan establishes requirements and processes for uniform documentation and coordination of HANDI 2000. This SCMP becomes effective as of this document's acceptance and will provide guidance through implementation efforts.
Full Text Available Many small businesses suffer from inadequate management skills which can lead to poor business performance and unsustainable businesses. Research to date has focused on traditional skills such as communication, time management and people skills, yet critically many business managers have no systems thinking skills. This paper presents a framework targeted at delivering systems thinking skills to managers of small businesses utilizing some key characteristic of small business managers. The design is also based on a systems analysis and guided by both adult learning theory and teaching theory. The quality of a training framework depends on the quality of the content design and the right training delivery methods. The systems thinking skills training framework structured systems thinking knowledge into three modules in order to meet the needs of different levels of managers. The framework advocates blended training delivery methods and it also presents possible pitfalls based on training experiences. Additionally, the framework incorporates a continuous improvement process for ongoing systemic improvement.
Saha, Pallab; Srinivasan, R.
More and more businesses are becoming highly dependent on their information systems (IS) to operate and manage themselves. This necessitates a formal methodology to express business concepts, business processes and events that both business managers and IS professionals can understand and communicate with. The result of this understanding can be quick correction of business systems and operations that are more efficient. This paper introduces the concepts and uses of business objects and outl...
Full Text Available In 1989 New Zealand farmers were confronted by the introduction of a GST. Despite the short to medium term difficulties, many farmers have benefited from the experience. The introduction of the GST forced many New Zealand farmers to improve their record systems as they were required to submit more extensive and accurate information to comply with their new GST requirements. This increase in sophistication of their record systems also meant that farmers had a larger store of more accurate information available to support their farm business management decision-making. It is expected that the introduction of GST and PAYG reporting requirements in Australia is also acting as a catalyst in the evolution of dairy farm record systems and increase in dairy farmer’s store of business management skills. This paper reports the results of a survey that describes the characteristics of dairy farm management information systems and indicates the business management skills that dairy farmers perceive they need to acquire in the short term in order to improve their farm management information systems and comply with their GST requirements. Overall, the importance of bookkeeping/ accounting skills is strongly related to BAS. However, the results also show that as the level of sophistication of dairy farm record systems grows the demand for business skills shifts from accounting/ bookkeeping skills to computer and analytical skills.
Hantry F.; Papazoglou M.; Van Den Heuvel W.-J.; Haque R.; Whelan E.; Carroll N.; Karastoyanova D.; Leymann F.; Nikolaou C.; Lammersdorf W.
Background. A feature of teaching IT-cycle subjects at economic universities is that the technologies which are needed to teach students are constantly updated. This relates to the fact that the market of IT-products is rapidly changing. At the moment a new class of information systems Business Process Management Suite (BPMS) has appeared. It allows to manage business processes at a whole new level. Nowadays BPM is becoming more popular, and that is why students of economic universities shoul...
Gėlytė Kazakevičienė; Rimvydas Skyrius; Vytautas Bujauskas
Despite the advances in IT, information systems intended for management informing did not uniformly fulfil the increased expectations of users; this can be said mostly about complex information needs. Although some of the technologies for supporting complicated insights, like management decision support systems and technologies, experienced reduction in interest both from researchers and practitioners, this did not reduce the importance of well-supported business informing and decision making...
Althonayan, A; Keith, J.; Misiura, A
Business leaders recognise effective risk management as one of the main success drivers for enterprises. Even though the Enterprise Risk Management (ERM) concept has evolved significantly in the past years, in the aftermath of recent economic crises it became evident some of its critical challenges still need to be addressed. The review of subject literature led to a conclusion that current ERM approaches failed to protect enterprise value in turbulent and risky market conditions. Therefore, ...
Fen Wang; Natalie Lupton; David Rawlinson; Xingguo Zhang
This paper describes a Web-based intelligent decision making support system (DMSS) to deliver balanced scorecard (BSC) based modelling and analysis in support of strategic E-business management. This framework supports E-business managers during the strategy making process in a comprehensive, integrated, and continuous manner. The paper demonstrates how practitioners can use this system to deliver a wide range of embodied E-business strategy expertise in support of real-time decision making.
In the current economic situation, the demand for creating and maintaining a competitive edge puts increasing pressure on business leaders. They should better manage their costs, plan more accurately and finance projects in a manner which best supports organizational efficiency and development of a good long-term strategy. All this makes it necessary to turn data into valuable information, to improve accountability within the company, to make costs more transparent, and to better support plan...
The article discusses the security methods of intelligent technologies in Business Intelligence (BI) systems. Security technologies are considered taking into account BI four-layer architecture which includes: а) transactional systems layer; b) ETL-procedures – extraction, conversions and data loading layer; c) data warehouses and data marts layer; d) OLAP-tools and user interface layer. The characteristic of the general BI systems security technologies, data storage security strategies and i...
Rajeshuni, Sarala; Yagubian, Aram; Kunamaneni, Krishna
Oracle Workflow with the Business Event System offers a complete process management solution for enterprises to manage business processes cost-effectively. Using Workflow event messaging, event subscriptions, AQ Servlet and advanced queuing technologies, this presentation will demonstrate the step-by-step design and implementation of system solutions in order to integrate two dissimilar systems and establish communication remotely. As a case study, the presentation walks you through the process of propagating organization name changes in other applications that originated from the HRMS module without changing applications code. The solution can be applied to your particular business cases for streamlining or modifying business processes across Oracle and non-Oracle applications.
Evgeny, Andreevich; Vladimir, Anatolievich
In this article the problem of business processes modeling languages consolidation in a uniform management system is considered. It will be shown that it is reasonable to use automata-based programs as a base for proposed system.
Eason, Andrea Emmot
The purpose of this project was to (1) evaluate and revise a computer-based instructional management system developed to organize business computer competencies, and (2) develop and revise documentation for using the system. The instructional management system consists of a database and various applications employing relational database architecture. The resulting system will be used by Virginia business teachers in implementing their curricula. The prototype s...
Basal, Abdelraheem Mousa
The task of managing an information technology (IT) system in a school environment poses unique challenges. For example, one of the greatest challenges facing individual schools is the lack of integration among various information systems. The present situation in many schools is that there are many disconnected systems managing many different…
Deinega Valentina Nikolaevna
Full Text Available Enterprises regardless of their size and ownership, focused on a long and successful work needed to create a system of integrated information systems. This is dictated by the fact that, firstly, it combines the financial data, and secondly provides a standardized manufacturing processes, thirdly, solves the problem of standardization of information in a frame. The main thing in your decision-making - the definition of the strategy of the business and the reflection of this strategy on goals and objectives. ERP-system help to maintain competitiveness and leadership in the market.
Esad Ahmetagić; Blaženka Piuković; Dušan Lukić
This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in ...
Research investigating the relative importance of issues facing organisations in their management of Information Systems (IS) has grown rapidly since the early 1980s. However, this research has largely focused on large businesses, with little comparable data collected in the context of small businesses. This paper reports preliminary results from a pilot project investigating the relative importance of various IS concerns from the perspective of small business managers in the Albury-Wodonga ...
RANDEC has been studying a management business system of LLW (Low Level Waste) generated from research and industrial facilities since 2008. To examine economical problems, the income and expenditure of LLW treatment business was simulated. As a result, raising method of the funds which is required in preparatory stage of LLW treatment business is an obvious issue to carry out as public utility works. (author)
Shkromyda Vitalij V.
The article justifies a necessity of the process of management of business reputation of a company under modern conditions of conduct of business, identifies importance of its information provision and a necessity in organisation of management accounting in a company in accordance with management requirements. It presents specific features of organisation of management accounting in the context of formation of the information base for making decisions with respect to preservation and improvem...
Vlad BALANESCU; Mihaela MASCU
Business Process Management (BPM) is considered to be the third wave in business process theory. Appearing as a response to the critique formulated regarding Business Process Reengineering, BPM tries to be a more holistic and integrated approach to management and processes. In a time where complex solutions are needed solution that incorporates elements from various concepts, Business Process Management can be, in my opinion, a link between these ideas. After a short introduction presenting g...
The method of measurement system software automatic validation using business rules management system (BRMS) is discussed in this paper. The article contains a description of the new approach to measurement systems execution validation, a description of the implementation of the system that supports mentioned validation and examples documenting the correctness of the approach. In the new approach BRMS are used for measurement systems execution validation. Such systems have not been used for software execution validation nor for measurement systems. The benefits of using them for the listed purposes are discussed as well.
The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.
Stevan Živojinović; Andrej Stanimirović; Slavko Arsovski
From the vantage point of contemporary management paradigm shift and new knowledge-based economy, we underscore the importance of relations and support of quality management system - QMS (according to ISO 9001 standard) for management of knowledge and intellectual capital. QMS implementation, documenting, application, maintenance and continuous improvement, as a catalyst of effective organization management, provides a foundation for effective knowledge management and intellectual capital enl...
LLW from university and private company has been kept in their own nuclear facilities in Japan. RANDEC has been studying business system for the treatment and conditioning of LLW before disposal. Reference to proven waste treatment process used in Nuclear Power Plant, it was studied that the appropriate treatment process for the LLW from university and private company. The waste will be collected from the university and private company to a central treatment facility. After operations such as unpacking, classification, compression, incineration and others, the waste will be treated to waste form. Most equipment are adopted by the process technology used in Nuclear Power Plant. But some equipment such as measurement of radio activity and solidification of powder need to be studied for the treatment of LLW from university and private company. (author)
Smith, Douglas C.; Davis, Diane C.; Everett, Donna R.; Kruger, Diane; McLaren, Constance H.; Morse, H. Pauletta; Nelson, Sandra J.; Smith, Gloria Jean; Yacht, Carol; Yohon, Teresa
Identifies and assesses various nontraditional approaches to business education in high school, university, and graduate school. "Block Scheduling: Considerations for Business Education" (Gloria Jean Smith, Douglas C. Smith) describes ways to maximize learning for high school students by restructuring class time. "Distance Learning: Challenges and…
Effective knowledge management involves a complex blend of culture, structure, process and technology. Traditional organization structures, processes and systems cannot deal with the new volume and velocity of information. Separate functional departments such as marketing, operations, logistics and accounting typically have separate functional systems or modules. These separate structures and systems create islands of information and barriers to effective knowledge management. New cross-functional structures, processes and systems offer a fundamentally different approach. Cross-functional systems support marketing, operations, logistics and accounting activities from a single, shared data repository. Unlike separate systems, or even integrated modular systems, each data element is stored once and only once. All information is available to the entire organization in near real time as soon as it is captured. These types of systems can support various organizational structures and processes, including cross-functional teams. Change is not easy, but organizations that act on this opportunity early will gain a significant competitive advantage. Those that do not change quickly enough are unlikely to survive
This presentation describes the role of the Enterprise Asset Management (EAM) and Enterprise Document Management (EDM) in the PVO Group's business. The use of the functionality of the EAM (Immpower) and EDM (Documentum) is not limited only to the plant maintenance. All power plants and some other business functions and units will use the system in the future for financial management, activity based costing, purchasing, of materials, office supplies and fuel, invoice matching, project budgeting and costing, real estate management etc. The technical service concept of IT solution is also described in this presentation. The Information Management Strategy development as background to the project is also outlined together with the company information. The benefits of the common EAM system and related business process needs are also described. (orig.)
Jaervinen, J. [RAMSE Consulting Oy, Helsinki (Finland)
This presentation describes the role of the Enterprise Asset Management (EAM) and Enterprise Document Management (EDM) in the PVO Group`s business. The use of the functionality of the EAM (Immpower) and EDM (Documentum) is not limited only to the plant maintenance. All power plants and some other business functions and units will use the system in the future for financial management, activity based costing, purchasing, of materials, office supplies and fuel, invoice matching, project budgeting and costing, real estate management etc. The technical service concept of IT solution is also described in this presentation. The Information Management Strategy development as background to the project is also outlined together with the company information. The benefits of the common EAM system and related business process needs are also described. (orig.)
Cornel VINTILA; Adela CORNESCU; Sorina COSTIN
This article aims at establishing the context in which a finite repository of business processes executed within an enterprise can automatically generate manageable transactions, and after that registered and preserved in accounting records. Typically, the actual enterprise software architecture starting from a sum of functionalities, can be perceived as an accumulation of graphical user interfaces, driven by business logic and storing relevant information in a database. The To Be enterprise ...
Full Text Available This paper presents the current level of drainage and sewage purification facilities built in the Autonomous Province of Vojvodina, a territorial unit of the Republic of Serbia. It also points out the issues related to organized business management in companies involved in this business.The management of business processes in sewage purification involves a comprehensive cycle: business organizing process, issues of standard, investments, workforce, and information system design as factors in establishing an effective organization of business processes. The definition of gap existing between the current approach to organizing business activities and the need to establish an approach based on knowledge, information technologies, and effective business process management points to the necessity for organization redesign and standard definition in business process management. Sewage purification business process management in Vojvodina, the Republic of Serbia has been elaborated through theoretical presentation and a practical example realized by electronic ISO 9001:2008 system of quality management in public water utility company JKP "Vodokanal" Sombor.
Khatskevich, L.; Shishkin, I.
In the proposed paper the relevance of management on the basis of machine-building enterprise business process management, building management systems business process engineering company, based on individual organizational functions. Business-process approach is based on rethinking the concept of middle management, where leadership is fundamental to middle managers
Full Text Available The aim of this article is to show the importance of business intelligence and its growing influence. It also shows when the concept of business intelligence was used for the first time and how it evolved over time. The paper discusses the utility of a business intelligence system in any organization and its contribution to daily activities. Furthermore, we highlight the role and the objectives of business intelligence systems inside an organization and the needs to grow the incomes and reduce the costs, to manage the complexity of the business environment and to cut IT costs so that the organization survives in the current competitive climate. The article contains information about architectural principles of a business intelligence system and how such a system can be achieved.
Full Text Available Research investigating the relative importance of issues facing organisations in their management of Information Systems (IS has grown rapidly since the early 1980s. However, this research has largely focused on large businesses, with little comparable data collected in the context of small businesses. This paper reports preliminary results from a pilot project investigating the relative importance of various IS concerns from the perspective of small business managers in the Albury-Wodonga region. Initial results confirm the operational focus of small business managers despite evidence of some concern with more strategic issues. In light of the preliminary nature of these findings, the paper concludes by identifying areas for further research.
We analyze here the topic of integration, in the area of factory automation, from sensor/actuator levels to plant management levels. The communication at the plant level is based on wireless technology while management applications run in supervisory concentrators but can also be distributed, communicating via the Internet. The work reported here is part of SOCRADES, a European advanced research and development project aiming to build a design, execution and management platform for next-gener...
A concise and practical guide to the ISO22301 benchmark for business continuity management. Essential reading for all managers, executives and directors with any interest or involvement in operational risk or business continuity management.
Management information system (MIS) is one of the core courses of master of business administration (MBA). Based on the educational characteristics of MBA, this paper studies the teaching issues and strategies of MIS course of MBA. The discussion includes three parts: modification of educational content; improvement of educational ability; case…
Management information system (MIS) is one of the core courses of master of business administration (MBA). Based on the educational characteristics of MBA, this paper studies the teaching issues and strategies of MIS course of MBA. The discussion includes three parts: modification of educational content; improvement of educational ability; case methods of teaching.
J.J. Madlener (Jos)
textabstractThe last decade organizations have understood more and more the importance of enforcing achievement of the goals defined by their strategy through metrics-driven management. The data warehousing process in Business Intelligence Systems, though supporting bottomup extraction of informatio
Clemmensen, Torkil; Barlow, Stephanie
This paper presents findings from interpretative phenomenological interviews about the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for examp...
Kesner, Richard M.; Russell, Bruce
The "FastFit Case Study" and its companion, the "Winter Gear Distributors Case Study" provide undergraduate business students with a suitable and even familiar business context within which to initially consider the role of information management (IM) and to a lesser extent the role of information technology (IT) systems in enabling a business.…
textabstractThe last decade organizations have understood more and more the importance of enforcing achievement of the goals defined by their strategy through metrics-driven management. The data warehousing process in Business Intelligence Systems, though supporting bottomup extraction of information from data, currently fails in the top-down enforcing of the organization strategy. Corporate Performance Management includes the data warehousing process, but it also requires a component capable...
Full Text Available The purpose of this study was to analysis the effect of management accounting information system (MAIS based on decision support (DS and business intelligence (BI in return on investment (ROI and return on equity (ROE of Tehran stock exchange companies. We used analytical hierarchical process (AHP through the weighting of MAIS based on DS and BI elements Then, questionnaires based on DS and BI distributed in Tehran stock Exchange manufactured companies applying the managerial accounting information system. According to the answers here and weighting above, enterprises is divided into three categories as followed; the first categories with 25, second 20 and third categories 21 organizations. in the next, Samples were measured in three groups of companies with management accounting information system based decision support and business intelligence in Strong, Average and Weak categories. We examined each of the variables and significant correlation between management accounting Includes sales, cost of goods sold, inventory, operating profits, net profit, rate of goods waste, Percent of actual production to capacity and portion of market sale with Return on investment and return on equity were examined. Companies categorized in three groups were assessed and the results show a significant relationship between management accounting information system based on decision support and business intelligence with ROI and ROE are meaningful in strong and average companies than weak in their management accounting information system.
mohammad dehghani saryazdi
Full Text Available It can be claimed that an organization is approaching excellence when it achieves acceptable results besides providing appropriate infrastructures and following right processes. Excellence models, such as European Foundation of Quality Management (EFQM, try to establish a tradeoff between enablers and outcomes in evaluating organizational performance. One of those enablers is Knowledge Management (KM, which is gaining increasing attentions nowadays regarding the soaring significance of knowledge resources. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is Knowledge Management Assessment Tool (KMAT. This research is an effort to find the relationship between knowledge and business excellence through system dynamics tool. In other words, this research exploits system dynamics in order to measure the effects of KM on business excellence using a dynamic model based upon a combination of KMAT and EFQM.
YAO Qing; WANG Haiyang
The paper discusses efforts of finding a simple and transparent method to analyze business processes and developing its management system architecture. By introducing ontology and its state, the approach tried to find a unified representation and a flexible choreography of business processes. The main idea of the paper is the transformation of ontology's states, which are the most important scenarios of enterprises. The business activity composition, that is, case composition based on an AI technique, Case Based Reason(CBR), which is to solve new problems by retrieving solutions to previous problems, and then store the modified solution. The main interest in CBR relies on that it allows a system to avoid past failures and exploit past successes.
Full Text Available Business Process Management Systems (BPMS provide a broadrange of facilities to manage operational business processes. These systemsshould provide support for the complete Business Process Management (BPMlife-cycle : (redesign, configuration, execution, control, and diagnosis ofprocesses. BPMS can be seen as successors of Workflow Management (WFMsystems. However, already in the seventies people were working on officeautomation systems which are comparable with today’s WFM systems.Recently, WFM vendors started to position their systems as BPMS. Our paper’sgoal is a proposal for a Tasks-to-Workstations Assignment Algorithm (TWAAfor assembly lines which is a special implementation of a stochastic descenttechnique, in the context of BPMS, especially at the control level. Both cases,single and mixed-model, are treated. For a family of product models having thesame generic structure, the mixed-model assignment problem can be formulatedthrough an equivalent single-model problem. A general optimum criterion isconsidered. As the assembly line balancing, this kind of optimisation problemleads to a graph partitioning problem meeting precedence and feasibilityconstraints. The proposed definition for the "neighbourhood" function involvesan efficient way for treating the partition and precedence constraints. Moreover,the Stochastic Descent Technique (SDT allows an implicit treatment of thefeasibility constraint. The proposed algorithm converges with probability 1 toan optimal solution.
Bobek, Samo; Sternad, Simona
Being mature and more sophisticated management reporting, analysis and decision support integrated in business intelligent require different strategies how it should be implemented as successful support for managers and to add value to the business and to the company. In the article strategies for business intelligence in medium size companies are discussed. Some findings connected to management reporting associated with ERP solutions use are presented. One research study was focused into ERP...
The International Safety Management (ISM) Code defines a broad framework for the safe management and operation of merchant ships, maintaining high standards of safety and environmental protection. On the other hand, ISO 14001:2004 provides a generic, worldwide environmental management standard that has been utilized by several industries. Both the ISM Code and ISO 14001:2004 have the practical goal of establishing a sustainable Integrated Environmental Management System (IEMS) for shipping businesses. This paper presents a hybrid design methodology that shows how requirements from both standards can be combined into a single execution scheme. Specifically, the Analytic Hierarchy Process (AHP) and Fuzzy Axiomatic Design (FAD) are used to structure an IEMS for ship management companies. This research provides decision aid to maritime executives in order to enhance the environmental performance in the shipping industry. PMID:19038488
Full Text Available This paper presents a functional design sketch for the resource management module of a highly scalable collaborative system. Small and medium enterprises require such tools in order to benefit from and develop innovative business ideas and technologies. As computing power is a modern increasing demand and no easy and cheap solutions are defined, especially small companies or emerging business projects abide a more accessible alternative. Our work targets to settle a model for how P2P architecture can be used as infrastructure for a collaborative system that delivers resource access services. We are focused on finding a workable collaborative strategy between peers so that the system offers a cheap, trustable and quality service. Thus, in this phase we are not concerned about solutions for a specific type of task to be executed by peers, but only considering CPU power as resource. This work concerns the resource management module as a part of a larger project in which we aim to build a collaborative system for businesses with important resource demands
Mohsen Mohammadi; Muriati Mukhtar
A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD), Unified Modelling Language (UML), Business Process Mod...
(WP 19/03 Clave pdf) This paper presents an exploratory study of IS competencies of business managers in Spain.Following resource-based theory and a knowledge-based view of IS competencies, an extensive review of the literature is conducted to identify a comprehensive list of IS competencies of business managers. In order to validate the business IS competence model, a Delphi study is conducted using 2 panels consisting of general managers and IS managers.The results indicate that IS competen...
Ulhøi, John Parm
investments in the individual company. Secondly, based on the above, to calculate and assess some typical quantifiable savings, e.g. on energy and raw materials, over a period of four years (after the implementation of the integrated environmental management system). In line with other similar investigations......, the study shows that the implementation of systematic and integrated environmental management systems results in significant savings. This supports the general, albeit rarely tested, hypothesis that it pays to be an environmentally responsible enterprise....
This thesis presents one of the hottest areas in today's software industry, business process management (. Business Process Management has become an important tool for companies to hone their capabilities and business processes to adjust rapid and sudden changes in the marketplace and achieve the set of plans. Thesis is divided into two parts. The first section provides an overview of the scope of business process management through the project approach, historically defined its...
Sandugash M. Tokenova
Full Text Available The article consideres the modern scientific approaches to the integration of management systems, interpretation of the concepts of managerial accounting and understanding of management and accounting in small businesses. The article presents the main results of the analysis of Kazakhstan's agro-industrial sector problems, ways of their solution, based on international experience and the characteristics of Kazakhstan's small business entity. There is presented the authors' vision of ways to enhance the competitiveness of small farms.
Lozada, Dayana; Araque, Francisco; Castillo, Jose Manuel; Salguero, Alberto; Delgado, Cecilia; Noda, Marcia; Hernández, Gilberto
The work presents an approach to study mechanisms that allows managers the Innovation Management (IM) measurements. It is assumed, as main motivation, the analysis of patterns for the design of an integral system of indicators. A methodology that integrates the thought process, focusing on the Business Intelligence and the Balance Scorecard will be presented. A group of indexes based on the multidimensionality of IM in organizations of the sector of tourism is proposed. To approach this quality it is necessary to contextualize, in the conditions of sectoral operation, the theories, models and systems used in our approach. It has been used intervention methods like experts' criteria, consensus search techniques by means of surveys, consultation of documents, and statistical methods such as analysis of the main components.
Jennings, N. R.; Faratin, P.; Norman, T. J.; O'Brien, P.; Odgers, B.
Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespraed, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that respo...
The Thesis provides an overview of environmental management issue and its practical application. The aim of this work is to find out the readiness of a particular company to establish Environmental Management Systems (EMS) and to review, whether the company is prepared for such a change, able to keep and improve the systems. The Thesis contains theoretical background of environmental management including all demands necessary for a company to introduce environmental management into a practice...
Stefansen, Christian; Borch, Signe Ellegård
Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads to an unf......Current Business Process Management Systems (BPMS) allow designers to specify processes in highly expressive languages supporting numerous control flow constructs, exceptions, complex predicates, etc., but process specifications are expressed in terms of hard constraints, and this leads...... to an unfortunate trade off: information about preferred practices must either be abandoned or promoted to hard constraints. If abandoned, the BPMS cannot guide its users; if promoted to hard constraints, it becomes a hindrance when unanticipated deviations occur. Soft constraints can make this trade-off less...... painful. Soft constraints specify what rules can be violated and by how much. With soft constraints, the BPMS knows what deviations it can permit, and it can guide the user through the process. The BPMS should allow designers to easily specify soft goals and allow its users to immediately see...
In this paper I attempted to establish the link between business process management and change management. After the introduction, in the second chapter I made a short presentation of business process management, what the concept entails and prospects. The third chapter contains a definition of change management and types of changes that can occur in an organization when implementing Business Process Management. The fourth part of this paper contains two models for change and present how they...
Full Text Available Changes that are taking place within business and economical environment, complexity and difficulty of the decision taking processes need the usage of management models specific to digital economy businesses. This paper’s objective consists in defining such a management model, identifying its usefulness, presenting its architecture and comparing some models of ebusiness management.
Full Text Available A business process model is very germane to the formation of an appropriate information system. For a marked infusion of business processes in the supply chain, the status quo regarding the processes must be totally understood and well secured. Business activities and sequence have to be well kept and properly coordinated by predicting business procedures process from diverse views. This study examines seven BPMLs Data Flow Diagram (DFD, Unified Modelling Language (UML, Business Process Modelling Notation(BPMN, Event Driven Process Chain (EPC, IDEF, Petri Net, and Role Activity Diagram (RAD. The submissions of this study are the subject of the Business Process Modelling Languages (BPMLs in developing an integrated dissemination mechanism and classification of modelling tools.
Babeanu Delia; Albescu Felicia; Pugna Irina Bogdana
Business performance management (BPM) is a key business initiative that enables companies to align strategic and operational objectives with business activities in order to fully manage performance through better informed decision making and action. Effec
This paper traces the benefits of international management accounting information systems and their contribution to standardization and harmonization in business practice. In this review, the goal is to describe and summarize how the management accounting standards promote management decisions and influence the business environment in a global scale. It is expected that the unified, standardized accounting information system will lead to new types of analysis and data, furthermore with the po...
Hassan M.M. Elmetwaly
Full Text Available Problem statement: This study discusses the problem of registration and following-up the real estate rental procedures of all kinds, always what we need is integrated information systems to meet our daily needs in the area of our business. Approach: Proposed information systems includes all of these processes necessary to manage and follow up real estate rental procedures of all different sizes and spaced locations. Results: It is taken into account when building real estate information systems that to be easy to use, quick in performance, serve all interests, serve all officials and help in having and supporting decisions. Such real estate information systems can be used in producing numerous daily, monthly and annual reports, which describes and shows the movement and workflow. Conclusion/Recommendations: The proposed real estate system is built by using oracle databases, it has been taken into account when building these systems the need to be linked to the international information network the internet due to what is offered of the unlimited number of electronic services, which facilitate the movement of transferring and exchanging real estate information for all users of these systems.
Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling a...
Marinković Valentina D.
Full Text Available International quality management standard (QMS ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ, Quality/strategy planning (QP, Human resource management (HR, Supply management (SM, Customer focus (CF, Process management (PM, Continuous improvement (CI, and Business results (BR. The primary goal of the research was to analyze the effects of the elements of first seven groups (AQ, QP, HR, SM, CF, PM, and CI that present various aspects of the implementation of PQS, on the elements of business results (BR. Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR. The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory
Møller, Charles; Tan, Rune Domino; Maack, Carsten Jessen
Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation...... for future research and to discussion of the implications of BPM on Enterprise Information Systems (EIS). The starting point of this study is a focused literature review of the BPM concept. This literature review leads to the formulation of a conceptual framework for BPM which is evaluated using...... a quantitative lexical analysis of a broader literature sample. Finally the implication of the BPM on EIS is discussed and potential future research opportunities are outlined....
The Software Configuration Management Plan (SCMP) describes the configuration management and control environment for HANDI 2000 for the PP and PS software, as well as any custom developed software. This plan establishes requirements and processes for uniform documentation and coordination of HANDI 2000. This SCMP becomes effective as of this document's acceptance and will provide guidance through implementation efforts
Sophisticated cybercrimes and advanced persistent threats are occurring at an alarming rate. Aided by new attack techniques, increased financial support and the ease of exploiting social connections, attackers are having more success than ever before. Traditional security solutions are no longer sufficient to defend against these escalating threats. IBM® Security QRadar® uses big data capabilities to help keep pace with advanced threats and prevent attacks before they happen. It helps uncover hidden relationships within massive amounts of security data, using proven analytics to reduce billions of security events to a manageable set of prioritized incidents. Forward-leaning organizations are exploring custom analytics that use additional big data technologies on a variety of unstructured data sources including email, social media feeds, business transactions and full network packet payloads. To meet this demand, IBM is integrating industry-leading security intelligence capabilities with the world-class analytics capabilities of IBM InfoSphere® BigInsightsTM and related big data software and services. The combination offers a comprehensive solution — a security intelligence platform designed to detect and prioritize threats in real time, together with a mature Hadoop-based solution for custom data mining and analytics. (author)
Corina Ducu; Mihaela Mãrãcine
The business environment is more competitive than ever and it is characterized by risk, uncertainty, speed and volatility. The concept of risk in business is inextricably linked to the concept of profitability and flexibility. The result of the company (profit or loss) is influenced by unexpected events that accompany its activity.
Aronis, Stelios; Stratopoulos, Georgios
This paper provides an overview of the methodology applied by the Alpha Bank Group in order to implement a business continuity management (BCM) programme to its parent company (Alpha Bank SA), as well as to its subsidiaries in Albania, Bulgaria, Cyprus, Former Yugoslav Republic of Macedonia, Greece, Romania, Serbia, UK and Ukraine. It also reviews the problems faced, how they were overcome and the lessons learned. When implementing a BCM programme in a large organisation, it is very important to follow the methodology described by BCM standard ISO 22301, otherwise the business continuity plan is unlikely to work efficiently or comply with the business recovery requirements, as well as with the requirements of other interested parties, such as customers, regulatory authorities, vendors, service providers, critical associates, etc. PMID:26897617
Information environment should be capable to change dynamics of business processes in conditions of heterogenous systems and applications. Today service oriented architecture is considered as technologies, which one creates an information ecosystem around of a customer. Keywords: information system, ERP, CRM, SOA.
Full Text Available Business process management systems play a central role in supporting the business operations of medium and large organizations. This paper analyses the properties current business enterprise systems and proposes a new application type called Open Business Enterprise System. A new open system architecture called Business Workflow System is proposed. This architecture combines the instruments for flexible data management, business process management and integration into a flexible system able to manage modern business operations. The architecture was validated by implementing it into the DocuMentor platform used by major companies in Romania and US. These implementations offered the necessary data to create and refine an enterprise integration methodology called DMCPI. The final section of the paper presents the concepts, stages and techniques employed by the methodology.
In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. The current edition has been updated to include all new chapters on self-organiz
Kyupova, Borislava; Rees, John; Penev, Kalin
The purpose of this paper is to highlight the role of knowledge management (KM) as a critical factor for the business process reengineering (BPR) success. It supports the theory that the knowledge management can supply the dynamic necessary to stimulate successful reengineering and minimize the failure rate and its sources. Implementing KM strategy in reengineering projects will lead to better outcomes, building the support for long-term success into the design of business systems and processes.
Svetlana Korobeynikova; Ludmila Dukanich
The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated app...
Bhavana Raj KONDAMUDI; Dr. SINDHU
There is a misplaced notion that Risk Management and Business Development are at cross-roads, which is based on the premise that the Business Managers tend to compromise in certain areas of Risk Management in the interest of the business growth. But, in the larger interests of the Risk Management and the Business Growth as well, the Business Managers should be actively involved in facilitating effective Risk Management. In fact, an effective Risk Management would facilitate a healthy understa...
Bhavana Raj KONDAMUDI; Dr. SINDHU
There is a misplaced notion that Risk Management and Business Development are at cross-roads, which is based on the premise that the Business Managers tend to compromise in certain areas of Risk Management in the interest of the business growth. But, in the larger interests of the Risk Management and the Business Growth as well, the Business Managers should be actively involved in facilitating effective Risk Management. In fact, an effective Risk Management would facilitate a healthy unders...
Anca Ioana ANDREESCU
Full Text Available In today’s business environment, it is a certainty that will manage to survive especially those organizations which are striving to adapt quickly and with low costs to the new demands of market competition. Knowledge represented by internal business rules of an organization can help crystallize their orientation in order to ensure a competitive advantage in the market. In this context and in a relatively short time, a new trend in software development has arisen, ex-tending current methods and putting a strong emphasis on business rules. This article outlines the importance of managing business rules in an organized manner using dedicated software products and furthermore presents a general prototype for a business rules repository.
Full Text Available Knowledge management is becoming an increasingly important business resource not only in the development and innovation process, but also in securing an organization’s competitiveness and survival in the environment. In view of the fact that there is no full consent as regards adopting a universal definition, knowledge management can be regarded as a concept encompassing methods of simplifying, enhancing, sharing, distributing and creating knowledge within an organization. The dominant approach of contemporary business operations is based on business intelligence, which, including Data Warehouse as its integral part, represents a highly significant component in knowledge management. As the application of information technologies provides the key support in conducting all business activities, from operative to highly complex ones, this article considers the significance and functional application of data warehouses in the knowledge management system.
Nagy, Judit T.
This paper explores all uses of LMS in teaching Business Mathematics in Hungarian undergraduate training from the point of view of the instructors. Since no similar survey had been carried out in Hungary earlier, the aim was to fill in this gap and to investigate which LMS systems are being used by the instructors, to what specific purposes and…
Tony Lewis; Christopher Bell
In 1989 New Zealand farmers were confronted by the introduction of a GST. Despite the short to medium term difficulties, many farmers have benefited from the experience. The introduction of the GST forced many New Zealand farmers to improve their record systems as they were required to submit more extensive and accurate information to comply with their new GST requirements. This increase in sophistication of their record systems also meant that farmers had a larger store of more accurate i...
Full Text Available The current management system in Russian business education is predominantly based on the principle of functional management, which in turn does not comprehensively address the emerging objectives and terms of modern-day education providers in Russia. The countries’ business schools are of the particular concern of the issue, considering the factors of their recent establishment and revenue-based financing. Presented in this paper is the outcome of implementation of the process-orientated approach to business education based on the experience of one of the leading Russian business schools. The implementation of the process-orientated approach into the management system of the business school has resulted in an array of advantages: a significant improvement in the speed of the management process; a horizontal and vertical compaction of processes due to employees making independent decisions, reduction in the number of errors, delays and alterations, an increase in the quality of tasks executed by the personnel, a decrease in the need of employee monitoring; reduction of costs associated with employee wages and equipping workplaces; development of the basis for automation of educational and supporting business processes and delegation of particular elements of business processes to external.
Muhammad Muazzem Hossain; Noufou Ouedraogo; Davar Rezania
This study investigates the factors affecting the perceived usefulness of and the intention to use knowledgemanagement (KM) systems by students. The research model posits that the intention to use KM systems inhigher education depends on perceived usefulness, perceived user-friendliness, organizational rewards, andcommunity of practice. A survey method was used to collect the data for the study. We used a conveniencesample consisting of undergraduate students enrolled in various business cour...
O, Ying-Lie; Gordijn, Jaap; Akkermans, Hans
In e-business, knowledge can be extracted from the recorded information by intelligent data analysis and then utilised in the business transaction. E-knowledge is a foundation for e-business. E-business can be supported by an intelligent information system that provides intelligent business process support and advanced support of the e-knowledge management cycle. Knowledge is stored as knowledge models that can be updated in the e-knowledge management cycle. As illustrated in examples, the e-...
This Master’s Thesis aims to improve knowledge management in a consulting service business. Currently knowledge in not managed appropriately in the case company. The purpose of this Thesis is to identify challenges related to this issue and to propose improvements to the knowledge management system of the case company. This is a qualitative case study. In this Thesis, data is collected through interviews with managers & consultants as well as observations and a literature review. The data...
Full Text Available Sustainability is one of those buzz words recently introduced in our vocabulary to explain present state of life support systems. In this respect there are number of definitions which are describing specific aspect of sustainability notion. The management system is complex system and requires adequate tool to measure sustainability as the complexity property of management system. The lecture will enlight the historical background of the sustainability development and emphasizes its importance for the management system validation. The complexity of sustainability notion is characterized by multi-dimensional structure including indicators of different scale. The application of sustainability development to the management system requires respective methodology and procedure. The complexity of management system is defined as structure of elements which comprise individual functionality within the management system. Each element is described with number of indicators. The methodology is based on multi- criteria evaluation of the system. The Sustainability Index, which introduces the quality measure for the management system, is derived by agglomeration of indicators for those systems elements. Quality of the management system is an immanent property which requires specific procedure and methodology to be measured. One of the most reliably methods is the multi-criteria Sustainability Index measurement. This evaluation method is based on the priority list formation among the options under consideration, the essential feature of the evaluation method possibility to obtain the effect of different constrain on the priority list.
Patricia Amelia Tomei; Patrícia Jaguaribe Ferrari
This articleâ€™s main goal is to analyze how the evolution of organizational culture can impact business performance. A theoretical framework was developed based on a review of the literature relating to organizational culture and family business succession management models. A single case study methodology was adopted based on primary and secondary data obtained through documentary research, participant observation and interviews at Guapo Loco, a Brazilian chain of Mexican restaurants / fun ...
Simeone, Cynthia L
The responsibility of risk management in healthcare is fractured, with multiple stakeholders. Most hospitals and healthcare systems do not have a fully integrated risk management system that spans the entire organizational and operational structure for the delivery of key services. This article provides insight toward utilizing a comprehensive Business Resilience program and associated methodology to understand and manage organizational risk leading to organizational effectiveness and operational efficiencies, with the fringe benefit of realizing sustainable operational capability during adverse conditions. PMID:26418138
Oy Fresh Servant Ab is an innovative family-owned company in the city of Pietarsaari. Nowadays it is one of the biggest names in food and salad producing business in Finland. The company produces thousands of kilos of salad everyday so the waste from the raw material is quite high. It is very important for the company to keep records of food as well as salad waste in a proper way. The aim of this research was to focus on the management and handling of biodegradable waste in the productio...
Managing business performance is actually a set of integrated analytical processes which using technology is directed towards financial and operational activities in a company. The creation and management of business development performance is not a simple onetime process. The emergence of new technologies and changes in company objectives that go along with contemporary economic trends have a huge impact in the management of companies. Managing business performance influences the process ...
The article is devoted to the resource and process approach to formation of the strategic management concept by the enterprise intellectual capital. The business model of strategic management by the intellectual capital in the environment of system business-modelling Business Studio 3 is developed.
CH2M HILL Hanford Group, Inc. (CHG) is currently performing many core business functions including, but not limited to, work control, planning, scheduling, cost estimating, procurement, training, and human resources. Other core business functions are managed by or dependent on Project Hanford Management Contractors including, but not limited to, payroll, benefits and pension administration, inventory control, accounts payable, and records management. In addition, CHG has business relationships with its parent company CH2M HILL, U.S. Department of Energy, Office of River Protection and other River Protection Project contractors, government agencies, and vendors. The Business Systems Planning (BSP) Project, under the sponsorship of the CH2M HILL Hanford Group, Inc. Chief Information Officer (CIO), have recommended information system solutions that will support CHG business areas. The Preliminary System Design was developed using the recommendations from the Alternatives Analysis, RPP-6499, Rev 0 and will become the design base for any follow-on implementation projects. The Preliminary System Design will present a high-level system design, providing a high-level overview of the Commercial-Off-The-Shelf (COTS) modules and identify internal and external relationships. This document will not define data structures, user interface components (screens, reports, menus, etc.), business rules or processes. These in-depth activities will be accomplished at implementation planning time
Zhu, X.; Zhu, G; vanden Broucke, Seppe; Recker, J.
Business Process Management describes a holistic management approach for the systematic design, modeling, execution, validation, monitoring and improvement of organizational business processes. Traditionally, most attention within this community has been given to control-flow aspects, i.e., the ordering and sequencing of business activities, oftentimes in isolation with regards to the context in which these activities occur. In this paper, we propose an approach that allows executable process...
Insurance fraud has been a problem for insurance companies for centuries. According to different estimates, insurance companies are losing between 3% and 18% of claims expenditures to fraud, which exceeds 100 billion euros annually. Computer technology has been identified to have a crucial role in insurance fraud management. Fraud management system is a solution that supports all fraud management process activities: detection, prioritization, investigation, mitigation, redress, sanction, prev...
This manual attempts to clarify appropriate business-management practices for Catholic schools. It addresses relevant financial issues, such as stewardship of property and resources. The volume describes the importance of employing a business manager and explores that person's role, delving into the business manager as manager, leader, and…
This is an interdisciplinary book for knowledge workers in business, finance, management, and socio-economic sciences. It provides a guide to and techniques for forecasting, decision making, conclusions, and evaluations in an environment involving uncertainty, vagueness, and impression. Traditional modeling techniques do not capture the nature of complex systems especially when humans are involved. Fuzzy logic provides effective tools for dealing with such systems. Emphasis is on applications presented in case studies including Time Forecasting for Project Management, New Product Pricing, Clie
Williamson, David; Jenkins, Wyn; Moreton, Keith Michael
Strategic Business Analysis shows students how to carry out a strategic analysis of a business, with clear guidelines on where and how to apply the core strategic techniques and models that are the integral tools of strategic management.The authors identify the key questions in strategic analysis and provide an understandable framework for answering these questions.Several case studies are used to focus understanding and enable a more thorough analysis of the concepts and issues, especially useful for students involved with case study analysis.Accompanying the text is a CD-Rom containing the m
Full Text Available In the new Internet economy, risk management plays a critical role to protect the organization and its ability to perform their business mission, not just its IT assets. Risk management is the process of identifying risk, assessing risk, and taking steps to reduce risk to an acceptable level. The risk management is an important component of a IT security program. Information and communications technology management and IT security are responsible for ensuring that technology risks are managed appropriately. These risks originate from the deployment and use of IT assets in various ways, such as configuring systems incorrectly or gaining access to restricted software.
Escher, Achim; Hainc, Nicolin; Boll, Daniel
Business intelligence (BI) is a worthwhile investment, and will play a significant role in hospital management in the near future. Implementation of BI is challenging and requires resources, skills, and a strategy, but enables management to have easy access to relevant analysis of data and visualization of important key performance indicators (KPI). Modern BI applications will help to overcome shortages of common "hand-made" analysis, save time and money, and will enable even managers to do "self-service" analysis and reporting. PMID:27514111
Aaron, Bruce C.
This case study describes an evaluation of business impact and return on investment (ROI) for the Knowledge Exchange, a knowledge management (KM) system within Accenture. The evaluation used a continuous measurement design to allow impact and ROI to be tracked across time and groups. The results demonstrated a significant positive impact on…
Castro, Pedro Manuel Ribeiro Salgado de
Atualmente as organizações estão cada vez mais orientadas aos processos, começando assim a implementar soluções de Business Process Management para dar melhor suporte a toda a informação gerada pelos seus processos. Também soluções de Business Intelligence foram sendo instaladas nas organizações, para ajudar os gestores na tomada de melhores decisões. O Business Intelligence e o Business Process Management foram iniciativas iniciadas em separado, que não tiveram a apropriada co...
Ana Paula Jiménez Olea
Full Text Available This article presents an introduction to a case study concerning the academic secretariat, a dependency of the School of Engineering, Universidad Nacional de Colombia. A methodological approach towards implemen-ting Business management (BM / Workflow Management System (WMS, using an open source code, aimed at making significant improvements in the School of Engineering’s administrative processes, particularly how teacher’s applications are dealt with. This was to optimise the secretariat’s functional performance and create knowledge in this field; general considerations are given. The possible implementation of an integral BPM- and WMS-orientated information system at the academic secretariat (seen as automating key processes may result in satisfying external and internal clients, through advantages such as reduced cost, waiting time and paperwork, plus improved use of information.
Full Text Available Knowledge management (KM is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.
Kautz, Karlheinz; Johansen, Thomas Heide; Uldahl, Andreas
develop IS/IT and for development technologies like information systems development and project management methods that are applied in the production of IS/IT. The agile method Scrum is one such technology. In the research presented here we studied productivity, quality and employee satisfaction as...
Wang, Xuan Lorna; Bowie, David
Purpose - This paper explores the links between revenue management and business-to-business (B2B) relationships and explains how revenue management can both support and damage B2B relationships. Design/methodology/approach - A single case study method was employed to conduct qualitative research into a company and its key accounts. In-depth data was collected from three divergent sources (company revenue managers, company account managers and nine of the company’s key accounts) throug...
As part of the Environmental Restoration Program at Martin Marietta, IEM (Information Engineering Methodology) was developed as part of a complete and integrated approach to the progressive development and subsequent maintenance of automated data sharing systems. This approach is centered around the organization's objectives, inherent data relationships, and business practices. IEM provides the Information Systems community with a tool kit of disciplined techniques supported by automated tools. It includes seven stages: Information Strategy Planning; Business Area Analysis; Business System Design; Technical Design; Construction; Transition; Production. This document focuses on the Business Systems Architecture
The necessity of strategic management procedures application on small business enterprises for the purpose of their competitiveness rise in the regional economy is proven. Strategic manage-ment process is presented as a system of socio-economic relationship between an enterprise and its external environment. Characteristics of small industrial business in regions of Russia as a whole and in Sverdlovsk area in particular are considered. The directions of small business stra-tegic development p...
Salah Alkhafaji; B. Sriram
The business activities are highly incorporated with the technology development and need to be updated periodically. Business activities have made the technology to be more creative and innovative. The organizations need to integrate their business activities into a single system to achieve their aims and objectives successfully. Various studies are already conducted in integrating such business activities as Business Process Management System. In particular, various management systems are av...
Patricia Amelia Tomei
Full Text Available This article's main goal is to analyze how the evolution of organizational culture can impact business performance. A theoretical framework was developed based on a review of the literature relating to organizational culture and family business succession management models. A single case study methodology was adopted based on primary and secondary data obtained through documentary research, participant observation and interviews at Guapo Loco, a Brazilian chain of Mexican restaurants / fun bars, which is a family company and was founded in Rio de Janeiro in 1996. We focused on its leader's trajectory and its implications for the life cycle of the family business, the founder¿s dream and vision, succession and cultural management difficulties. We conclude that it is possible for an organization to become trapped by its cultural formation. We will see that as it reaches maturity, the organizational, family and shareholder dimensions need to adapt in a similar fashion. At this stage, the organizational culture may become dysfunctional, jeopardizing the organization's survival.
Reena M. Tak
Full Text Available Good governance has become a subject of interest in every day discussions among political social, economical and business circles. All governments are willing and trying hard to formulate new strategies for effective public service delivery. e-Governance is one of the strategies for good governance, which helps effective service delivery. But mere computerization or inclusion of ICT will not be helpful to serve the cause. Rather we need an overhauling of the entire system. The solution resides in the idea of BPRE: Business Process Reengineering. Indian government has started its journey by implementing the idea of UID which will further lead to the concept of one centralized database. The author visualizes the maintenance of centralized database which will come into existence after the complete execution of the idea of UID. The current paper aims at the maintenance of centralized database by fusing together e-governance with BPRE, with special reference to UID and applying the fundamental concepts of Relational Database Management System (RDBMS. In the current paper the author suggests the implementation of RDBMS by which this centralized database could be maintained keeping in mind different events which adds and modifies the details of this database. Finally author plans to discuss the benefits of the proposed system over the existing system.
Dick, Gavin P.M.
Purpose. Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little attempt has been made to explore how performance results in cross-sectional research may be attributed to different causation mechanisms and how their influences may alter over time. Methodology. The paper defines four possible causation mechanisms before searching and analysing the empirical literature on quali...
Smith, Richard Angus; Bester, Andre; Moll, Mellet
This study investigates current methods of measuring quality management system (QMS) performance. It introduces a methodology to quantify QMS performance in order to provide a reference point for improved QMS performance and, in turn, the business’s performance. By introducing metadata into historical or current QMS internal audit data, the study shows that it is possible, over time, to extract various levels of value-adding data, ranging from high-level, strategic, direction-oriented insight...
E-business brings with it fundamental changes in the process of doing business, organization and management. In this paper the new company's performance and management challenges in the modern, electronic environment. The phenomenon of new ways pslovanja and management increasingly is a prerequisite for successful business in the global market, increasing competition and the use of new resources that information technology provides. The process of management in electronic environment develop ...
Fisscher, Olaf; Nijhof, André
In the academic world research in the fields of quality management and business ethics are often separated. One reason for this is that the origins are very different; business ethics stemming from philosophy while quality management has developed from management studies. With the present developments in both fields there are strong reasons to link the disciplines. In both quality management and business ethics it is common practice to discuss issues of responsibility. Does this imply that bo...
Gruhn, Volker; Wever, Monika; Pahl, Claus
In this article we propose an approach to business process management which meets the demands of business process evolution. This approach allows for on-the-fy modifications of business processes. In contrast to many other approaches, we do not only concentrate onactivities to be carried out in business processes, but also on the datacreated and manipulated by these activities We propose to apply datamodel analysis and improvement strategies well-known from the information system field ...
Nielsen, Erland Hejn; Nielsen, Steen; Jacobsen, Anders;
combining the idea of a BSC as a causal loop system with systems thinking, the current paper aims to address not only the conceptual domain concept of ‘comprehensiveness’ related to BSC, i.e. the ‘scope’ (learning) and ‘differentiation’ (system dynamics causality and feedback), but also the methodological......This paper focuses on how System Dynamics Modeling (SDM) can contribute to an increased understanding of business in an ‘analytics’ setup. Such improved understanding is necessary to identify the variables that most effectively support a company’s strategy in a Balanced Scorecard (BSC). By...
John P. Reilly
Full Text Available The purpose of this paper is to suggest an enhanced Process model with customer experience focus and its related documentation structure applicable to many industrial contexts. Since the Business Process Framework, also known as eTOM, is originally a Process Model for Telco industry and now being used broadly in many industries, ISO9001 is a historical and generic standard with customer focus, and there is always a question about how to integrate the Business Process Framework and ISO9001, the enhanced process model will be based on the integration of the Business Process Framework and ISO9001 highlighting the customer aspects to meet the current trends within Telco and many other industries. The management system, containing the organization, the processes based on this integration, and the performance management system is called an Integrated Management System (IMS. The paper focus is on the processes and its introduction is about Telco Business context since the Business Process Framework was born within this industry. But, the suggested IMS is applicable to many service companies and many organizational units of any industry (Ex.: any Information System organizational unit, with its service Portfolios, of any industry since the Business Process Framework and ISO9001 are too.
Popovič, Aleš; Turk, Tomaž; Jaklič, Jurij
With advances in the business intelligence area, there is an increasing interest for the introduction of business intelligence systems into organizations. Although the opinion about business intelligence and its creation of business value is generally accepted, economic justification of investments into business intelligence systems is not always clear. Measuring the business value of business intelligence in practice is often not carried out due to the lack of measurement methods and resourc...
Massad, Victor J.; Tucker, Joanne M.
To teach business today requires that we go beyond classroom learning and encourage real world, cross-functional experiences and applied management decision-making. This paper describes an innovative approach that requires students to apply their function-specific knowledge of business, integrated with other functional areas, to an authentic…
This is truly an interdisciplinary book for knowledge workers in business, finance, management and socio-economic sciences based on fuzzy logic. It serves as a guide to and techniques for forecasting, decision making and evaluations in an environment involving uncertainty, vagueness, impression and subjectivity. Traditional modeling techniques, contrary to fuzzy logic, do not capture the nature of complex systems especially when humans are involved. Fuzzy logic uses human experience and judgement to facilitate plausible reasoning in order to reach a conclusion. Emphasis is on applications presented in the 27 case studies including Time Forecasting for Project Management, New Product Pricing, and Control of a Parasit-Pest System.
Business intelligence tools can help materials managers and managers in the operating room and procedural areas track purchasing costs more precisely and determine the root causes of cost increases. Data can be shared with physicians to increase their awareness of the cost of physician preference items. Proper use of business intelligence goes beyond price benchmarking to manage price performance over time. PMID:23957184
The new wave of BPM (Business Process Management) is not Business Process Reenginering, enterprise application integration, workflow management or another packaged application – it's the synthesis and extension of all these technologies and techniques into a unified whole. This unified whole becomes a new foundation upon which the enterprise is built, an enterprise more in tune with the true nature of business processes and their management. In a competitive economy, where margins continu...
This study emphasizes the need for managers to promptly and effectively respond to changing business environment. Also, special review on limiting factors in the activities of managers and limiting their ability to anticipate and respond to the challenges of change in the business environment. This study also suggests some ways in which managers and organizations might improve own readiness and flexibility which is needed to respond promptly to business environmental changes. Different types ...
Full Text Available Purpose - The purpose of this paper is to ask one question. How the implementation of the requirements of ISO 9001 system affects the costs of running the business? Design/methodology/approach - The research covered time from 2006 to 2011 and was an attempt to assess the impact of the maintenance of the ISO 9001 Quality Management System on the costs of small and medium sized business organizations. The main objective was the selection of right research subjects that would allow the formulation of the most reliable and statistically valid conclusions. For this purpose we obtained permissions to conduct research in organizations characterized by comparable futures such as size, industry, type of business and strategy. Findings - The study shows that the costs associated with the implementation and maintenance of the Quality Management System standard is still too high, and effectively discourages representatives of small and medium-sized commercial organizations from implementing ISO 9001 system.
Full Text Available In today’s business environment organizations must cope with complex interactions between actors adapt fast to frequent market changes and be innovative. In this context, integrating knowledge with processes and Business Intelligenceis a major step towards improving organization agility. Therefore, traditional environments for workflow design have been adapted to answer the new business models and current requirements in the field of collaborative processes. This paper approaches the design of flexible and dynamic workflow management systems for electronic businesses that can lead to agility.
Atiq Uz Zaman
The global gross domestic product (GDP) has increased by 40% during 1960-2000; poverty and inequity have also increased over the same time . Many social scientists and economists have indicted the existing monetary-based corporate social structures with their insignificant contribution to the problem solving and social development processes. Waste is one of the major problems in every city around the globe. This study explores policy instruments in existing profit maximizing business syste...
Rodolfo Modrigais Strauss Nunes
Full Text Available This article analyzes the contribution of e-commerce Business to Business (B2B in the management of supply chains, identifying the main processes developed through such tools in the operations of large corporations in Brazil, highlighting its advantages and disadvantages. For such, topics such as e-commerce, supply chain management and business networks were researched. Based on theoretical references searched, a survey type field research based on questionnaires with forms available on the Internet was performed. Ten major companies in the metropolitan region of Sao Paulo, which use B2B applications, participated in the survey. Among the various results, it was found that B2B e-commerce is established as an important support to the management of supply chains or business networks, improving the relationships, information exchange and transactions between the companies involved, increasing the potential for competitiveness.
Minnesota Univ., St. Paul. Dept. of Agricultural Education.
A practice problem in year-end business analysis is presented to provide experience with a system of single-entry bookkeeping as part of a small business management adult education program. The problem simulates an entire business year and includes transactions involving general business revenues and expenses pertaining to most small retailing…
Business rules are among the fastest changing business concepts in many organizations. The frequency of change is caused due to changing customer demands, changing regulation, increased regulation, and changing strategies. At the same time questions for more transparency are emerging, thus enforcing explanation of the applied business rules in a specific situation. In the current body of knowledge, Business Rules Management (BRM) is often classified as a technical solution. This perspective v...
Bukh, Per Nikolaj; Klausen, Kurt Klaudi; Minbaeva, Dana;
The editorial board of the Danish Journal of Management and Business has gone through a few recent changes. In 2014 the board was supplemented with professor Dana Minbaeva from Department of Strategic Management and Globalization at Copenhagen Business School and professor Niels Peter Mols from...... Department of Economics and Business at Aarhus University. Further, from this issue the Journals Editorin-Chief, professor Flemming Poulfelt from Department of Management, Politics and Philosophy at Copenhagen Business School, will be stepping down from the editorial board and Per Nikolaj Bukh from Aalborg...
The purpose of the Business Systems Planning Project System Requirements Specification (SRS) is to provide the outline and contents of the requirements for the CH2M HILL Hanford Group, Inc. (CHG) integrated business and technical information systems. The SRS will translate proposed objectives into the statement of the functions that are to be performed and data and information flows that they require. The requirements gathering methodology will use (1) facilitated group requirement sessions; (2) individual interviews; (3) surveys; and (4) document reviews. The requirements will be verified and validated through coordination of the technical requirement team and CHG Managers. The SRS document used the content and format specified in Lockheed Martin Services, Inc. Organization Standard Software Practices in conjunction with the Institute of Electrical and Electronics Engineers Standard 8340-1984 for Systems Requirements Documents.
Succession is the biggest long-term challenge that most family businesses face. Indeed, leaders ‘disposition to plan for their succession is frequently the key factor defining whether their family business subsists or stops. The research seeks to find out how to manage successfully the business management succession over main principles. This work project aims at researching the key points relevant to almost all family firms, to have a viable succession transition and positioni...
Andersen, Poul Houman; Kragh, Hanne
The guest editors' introduction to the Special Issue on managing creativity in business market relationships positions the topic at the intersection between interorganizational research and creativity research. It introduces three paradoxes that managers of such processes face: a) the tension...
Risk assessments have evolved to help technical managers in nuclear and other industries to design and operate plant with safety in mind. However, they are now developing into the area of business management. (author)
The aim of this Master’s thesis is to create a plan of conduct for aligning and implementing business value metrics on the basis of the expectations of business stakeholders in TeliaSonera. The study analyzes how IT and business can be bridged closer together so that IT is creating and communicating business value to the business stakeholder from the point of view of improving business performance. The target is to improve customer satisfaction towards business stakeholders and end-u...
As global change continues to generate new challenges and potential threats to businesses, traditional business continuity management (BCM) slowly reveals its limitations and weak points to ensuring 'business resiliency' today. Consequently, BCM professionals also face the challenge of re-evaluating traditional concepts and introducing new strategies and industry best practices. This paper points to why traditional BCM is no longer sufficient in terms of enabling businesses to survive in today's high-risk environment. It also looks into some of the misconceptions about BCM and other stumbling blocks to establishing effective BCM today. Most importantly, however, this paper provides tips based on the Business Continuity Institute's (BCI) Good Practices Guideline (GPG) and the latest international BCM standard ISO 22301 on how to overcome the issues and challenges presented. PMID:25416371
von Ammon, Rainer; Emmersberger, Christoph; Greiner, Torsten; Springer, Florian; Wolff, Christian
«Event-Driven Business Process Management» (EDBPM) is a combination of actually two different disciplines: Business Process Management (BPM) and Complex Event Processing (CEP). In this paper we present a general framework for EDBPM as well as first use cases in the context of logistics and financial services.
This presentation focuses on two areas of prime importance to radiology business management: financial/accounting applications and computer networking. The business management portion is an overview of accounts receivable management, financial reporting, management reporting, budgeting and forecasting (including cost/benefit analysis and break-even analysis), and personal and/or financial tax planning. The networking portion focuses on telecommunications and considers satellite facilities, electronic claims submission, and national database networking. Both numeric and graphic summaries are demonstrated in the presentation
Saraswat, Satya Prakash; Anderson, Dennis M.; Chircu, Alina M.
This paper describes the development and evaluation of a graduate level Business Process Management (BPM) course with process modeling and simulation as its integral component, being offered at an accredited business university in the Northeastern U.S. Our approach is similar to that found in other Information Systems (IS) education papers, and…
2011 International Conference on Business, Economics, and Financial Sciences, Management (BEFM 2011)
A series of papers on business, economics, and financial sciences, management selected from International Conference on Business, Economics, and Financial Sciences, Management are included in this volume. Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources and natural resources. The proceedings of BEFM2011 focuses on the various aspects of advances in Business, Economics, and Financial Sciences, Management and provides a chance for academic and industry professionals to discuss recent progress in the area of Business, Economics, and Financial Scienc...
Rahimi, Fatemeh; Møller, Charles; Hvam, Lars
The importance of business processes and the centrality of IT to contemporary organizations' performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact...... of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration...... between the two management functions to enable strategic and operational business - IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose...
Full Text Available Changing in the current competitive environment, increasing simplicity of penetrating into the competitive market, and rapid growing of information technology are essential motives for performing activities in an environment. Nowadays, some companies step into rapid and instant development of their markets in order to improve customer relationship. These companies through adopting customer relationship management (CRM systems can earn and retain their customers' loyalty. As a result, designing customer relationship management strategies can lead to market protection, customer value increase, and greater customer satisfaction opportunities for continuous promotion of the enterprise. Regarding the complexity and the variety of strategies associated with managing a business, information-related capability seems to be an essential capability for earning profit from companies' activities and competition among peers. Hence, relation and information are employed for managing the firms are vital tools for seizing opportunities and tackling future issues. Giving the information only employed to support a company’s performance, making crucial decision about surrounding environment, increasing competitive ability of the enterprise will be difficult for company. Furthermore, since increase of competitive ability is accompanied by making greater profit on the deal, methods of raising competitive ability is an interesting and critical issue. Therefore, companies through information technology, cost reduction, and development of low-level relations with customers can achieve greater profitability. This paper probes into customer relationship management and business strategies. The implications of CRM strategies are discussed in detail.
No business can effectively be managed without the proper management and information that reflects and creates the milieu it operates in. Business performance management creates the framework in which a structured approach can be followed in setting the scene for a predictive and controllable environment. Business intelligence creates the information structures; information relationships and a reflection of the value chain of the business. By combining the two methodologies it creates a total...
In the article we pay attention to the theoretical substance of process management and implementation of process management. It also deals with business processes and the importance of carrying out their simulation using information systems. Simulation presents a tool for efficiency profiling of the enterprise activities, enabling to monitor business processes, analyze them, make changes, decide on the optimal option. The process management is defined as systematic identification, visualisati...
Full Text Available In this paper, the authors will introduce you to the ERP system and refer to its impact on decision-making within a company. The fact that they have on their decisions, automatically affect the company's business. The basis of business process automation is the use of a well-organized information system. Because of existence two markets in producing ERP systems, business management system creates a confusing picture when choosing the appropriate solutions for business information systems.
Dusanka Lecic; Aleksandar Kupusinac
In this paper, the authors will introduce you to the ERP system and refer to its impact on decision-making within a company. The fact that they have on their decisions, automatically affect the company's business. The basis of business process automation is the use of a well-organized information system. Because of existence two markets in producing ERP systems, business management system creates a confusing picture when choosing the appropriate solutions for business information systems.
Full Text Available A challenge that is facing businesses every day is that of how to promote themselves on the still vastly growing electronic stage. A company‟s web presence connotes a great deal to its customers, including how professional and reliable the organisation is. Companies are usually quite successful at making their websites look the part and creating a successful corporate image for themselves through their website. There are a vast number of website designers out there who can create a fantastic and aesthetically pleasing website to promote a company‟s image. But that is not all there is to a successful website. When a website is to be used as a marketing tool and additional line of income things are not so simple. The website provides the gateway to products and services as well as information required by the customer. The true knack to a successful website is to promote these as effectively as possible, and ensuring repeat visits goes hand in hand with customer loyalty.
Current Organizational Behavior Management (OBM) research and practice may be characterized as either behavior focused or results focused. These two approaches stem from different origins and have different characteristics. The behavior-focused approach stems from applied behavior analysis (ABA) methods and emphasizes direct observation of and…
Davydiuk, Tetiana; Ostapiuk, Nataliya; Petrenko, Nataliya; Malakhov, Valeriy
Introduction. The world economic experience proves that success of an enterprise depends not only on its material and financial resources, but also on its human capital, which is the basic factor for company’s competitiveness increasing. Effective human capital management based on the data provided by accounting, however, remains underdeveloped. Purpose. Improvement of accounting methodology, which demands a number of techniques and instruments that will enable to implement theoretical assert...
Theoretical aspects in Strategic management of small business enterprises is analysed. Research of small enterprise management in the Latgale region is performed with the aim to do an analyses of how small business enterprises, which have survived in economic crises conditions, use strategic management opportunities. Findings have clarified the main factors which influence business management in a changing business environment in small business companies.
Roman Å PERKA
Business intelligence is a business management term used to describe applications and technologies which are used to gather, provide access to, and analyse data and information about the organization, to help make better business decisions. The multi-agent approach provides a feasible solution for construction of the business intelligence system. This paper firstly briefly introduces the traditional business intelligence architecting principles and multi-agent approach. Secondly, a design of ...
This handbook covers the vast field of business information systems, focusing particularly on developing information systems to capture and integrate information technology together with the people and their businesses. Part I of the book, ""Health Care Information Systems"", focuses on providing global leadership for the optimal use of health care information technology (IT). It provides knowledge about the best use of information systems for the betterment of health care services. Part II, Business Process Information Systems, extends the previous theory in the area of process development by
The development of the business on the international markets amplifies the action and the consequences of all types of risks the company is exposed to, from the perspective of the diversity of forms under which they appear and due to the magnitude of the effects they generate. The present paper aims at clarifying the concept and meaning of risk within the business management, focusing upon the causes that create tensions within the international business environment and that generate major ri...
With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute. This book combines over 500 years of experience from leading
Hepp, Martin; Leymann, Frank; Bussler, Chris; Domingue, John; Wahler, Alexander; Fensel, Dieter
Business process management (BPM) is the approach to manage the execution of IT-supported business operations from a business expert's view rather than from a technical perspective. However, the degree of mechanization in BPM is still very limited, creating inertia in the necessary evolution and dynamics of business processes, and BPM does not provide a truly unified view on the process space of an organization. We trace back the problem of mechanization of BPM to an ontological one, i.e. the...
The purpose of this thesis project was to find and create a better solution for handling customer information at Botisto. Botisto is Spanish company selling mass customized men’s footwear. Before this thesis project, the customer information was collected manually. This information consisted, for example, of names, preferred shoe sizes and address information. During this project, it was decided that a customer information system will to be created from scratch. The system was develop...
Ali İhsan AKGÜN
Full Text Available The operations in the businesses in the process from collecting, recording, classing, briefing of the data transferred from all business functions to interpretation and analysis of financial events are performed via information technologies. The managers using accounting reports in the accounting information system by information technologies use the information of transactional accounting system and collect specific information about activities by making use of internal financial reporting system. Cost-benefit analysis of the business is made by the accounting information system (MBS and it helps management to separate controllable events from uncontrollable events. Accounting information system constitutes infrastructure of the management information system since accounting information system is integrated information system and financial events occur in every department of the business. Accounting information system and management information system were discussed in conceptual basis in the study. In the study, a simple linear regression analysis was conducted on the data obtained from a questionnaire form conducted on the managers of Tuz Lake (Salt Lake businesses for determining the efficiency of the Accounting Information System on the business management. It was detected from the obtained findings that the novelties brought by the MBS had a positive effect on the efficiency of the business management.
Vogt, Joachim; Leonhardt, Jorg; Koper, Birgit; Pennig, Stefan
Human factors in safety is concerned with all those factors that influence people and their behaviour in safety-critical situations. In aviation these are, for example, environmental factors in the cockpit, organisational factors such as shift work, human characteristics such as ability and motivation of staff. Careful consideration of human factors is necessary to improve health and safety at work by optimising the interaction of humans with their technical and social (team, supervisor) work environment. This provides considerable benefits for business by increasing efficiency and by preventing incidents/accidents. The aim of this paper is to suggest management tools for this purpose. Management tools such as balanced scorecards (BSC) are widespread instruments and also well known in aviation organisations. Only a few aviation organisations utilise management tools for human factors although they are the most important conditions in the safety management systems of aviation organisations. One reason for this is that human factors are difficult to measure and therefore also difficult to manage. Studies in other domains, such as workplace health promotion, indicate that BSC-based tools are useful for human factor management. Their mission is to develop a set of indicators that are sensitive to organisational performance and help identify driving forces as well as bottlenecks. Another tool presented in this paper is the Human Resources Performance Model (HPM). HPM facilitates the integrative assessment of human factors programmes on the basis of a systematic performance analysis of the whole system. Cause-effect relationships between system elements are defined in process models in a first step and validated empirically in a second step. Thus, a specific representation of the performance processes is developed, which ranges from individual behaviour to system performance. HPM is more analytic than BSC-based tools because HPM also asks why a certain factor is
The purpose of this paper is to provide empirical evidence that working capital management plays significant role in small and medium sized firm and especially for flower retail business in Kazakhstan. The results of this investigation will be used in our flower retail network in Astana further business activity.
Lawrence, Kenneth D
The topics within Advances in Business and Management Forecasting will normally include sales and marketing, forecasting, new product forecasting, judgmentally-based forecasting, the application of surveys to forecasting, forecasting for strategic business decisions, improvements in forecasting accuracy, and sales response models.
Sison, A.J. (Alejo José)
Nowadays, Business Ethics requires a near-expert knowledge of Law, Economics, Business, Management, Information and Environmental Technologies, apart from Psychology, Sociology and Cultural Anthropology. Furthermore, its teaching demands certain expertise in the case-method. In on other are of Philosophy is theory more closely linked to practice.
This report carries on write according to the background of Business of information system and ICT management; making use of this MEB management system can be convenient for our needs. The main idea of this report is to discuss the advantages and disadvantages about MEB and the difference between E-business and MEB, by study the bank case(such as KBC bank) , we will focuses on E- payment in MEB, what will be the future evolution in e business on point of IT Mobile architecture. And we wil...
Roxana Maria Petculet
The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.
Roxana Maria Petculet
Full Text Available The aim of this paper is to present the technical solution implemented in the present context for the management of law firms. The informational system consists of the automation of business processes using a BPM engine and electronic archiving using a DMS. The communication between the two modules is made by invoking web services. The whole system integrates modules like: project management, contract management, invoice management, collection, CRM, reporting.
The CHG Chief Information Officer (CIO) requested a study of alternatives to the current business system computing environment. This Business Systems Planning (BSP) Project Alternatives Analysis document presents an analysis of the current Project Controls, Work Management, and Business Management systems environment and alternative solutions that support the business functions. The project team has collected requirements and priorities from stakeholders in each business area and documented them in the BSP System Requirements Specification (SRS), RPP-6297. The alternatives analysis process identifies and measures possible solutions in each of the business process areas against the requirements as documented in the SRS. The team gathered input from both internal and external sources to identify and grade the possible solutions. This document captures the results of that activity and recommends a suite of software products. This study was to select the best product based on how well the product met the requirements, not to determine the platform or hardware environment that would be used. Additional analysis documentation can be found in BSP project files
Simona KLEINHEMPEL; Stefan Ioan NITCHI; Lucia RUSU
This paper presents the business model of a call center company including human resource management features. Starting from several approaches of business model definitions, we adopted a model for a service-oriented company. Based on the system objective, function, component modules and key indicators of Telmar software we analyzed a call centre company, using aggregated data from this software and determined human resource dynamics for past three years and key management indicators in two ca...
Knowledge management in Business is mainly about productivity,knowledge worker,knowledge workers’ problems,and the knowledge they are required to do their work.To fulfill productivities,there are five theories to tackle that problem.
Ray, Gayl M.; Wilson, Nick; Mangini, Rick
This document describes the essential competencies from secondary through post-secondary associate degree programs for a career in business management. Ohio College Tech Prep Program standards are described, and a key to profile codes is provided. Sample occupations in this career area, such as management trainee, product manager, and advertising…
Nowadays the issue of information technology in business is moving into the centre of attention, which is also indicated by the fact that more and more companies, not accidentally, recognize its importance. Business information systems are not only fashionable their application promotes more efficient operation of the company and also improves the supply of information to decision-makers; applying such systems can also play an important role in helping companies to put greater emphasis on i...
Environmental sustainability creates both tremendous business opportunities and formidable threats to established companies across virtually all industry sectors. Yet many companies tackle the issue in a superficial or passive way through increased environmental reporting, the use of “greenspeak” in their corporate communication activities or isolated efforts to create green products or reduce pollution. In contrast, there are a small but increasing number of firms that employ a holistic approach to sustainability and consider fundamental changes to their existing business models. By ignoring the opportunities of Green Business Model Transformations, companies exclude themselves from a large variety of potential means to create economic value. In addition to ordinary product and process innovations, they can change “the rules of the game” within an industry towards environmental sustainability. This can facilitate the commercialisation of new green products that would not be competitive otherwise targ...
Office of Personnel Management — Data from the U.S. Office of Personnel Management (OPM)'s core financial system. CBIS is the official OPM financial management system of record. Every agency must...
Nowadays, a well functioning ICT infrastructure belongs to the most critical factors of companies across all branches of business. An importance of ensuring the continued operation of information systems, or the rapid recovery of the systems in the case of emergency, has increased. These needs require creating business continuity management plan and disaster recovery planning. This paper describes the creation of emergency and recovery plans and setting recovery objectives significantly affec...
Full Text Available Nowadays, a well functioning ICT infrastructure belongs to the most critical factors of companies across all branches of business. An importance of ensuring the continued operation of information systems, or the rapid recovery of the systems in the case of emergency, has increased. These needs require creating business continuity management plan and disaster recovery planning. This paper describes the creation of emergency and recovery plans and setting recovery objectives significantly affecting their efficiency.
Whitt, Robert L.
Studies of school district organization generally include an examination of enrollments, average daily attendance, assessed valuation, potential and predicted growth rate, bonded indebtedness, school district boundaries, transportation, special services, and other factors, but little concern or attention is given to the business functions because…
Reena M. Tak
Good governance has become a subject of interest in every day discussions among political social, economical and business circles. All governments are willing and trying hard to formulate new strategies for effective public service delivery. e-Governance is one of the strategies for good governance, which helps effective service delivery. But mere computerization or inclusion of ICT will not be helpful to serve the cause. Rather we need an overhauling of the entire system. The solution reside...
Gibb, Allan A.
Reviews the needs of the owner/manager for training and development and indicates how they might best be met. Discusses the nature of management in small business and explores implications for training methods. Also discusses program possibilities and marketing strategies. (JOW)
National Association of Independent Schools, Boston, MA.
This business management manual discusses school accounting and reporting principles; in particular, financial management, computerization, and records retention techniques. First is described the basic accounting principles, plant funds, endowment funds, operational funds, chart of accounts, and financial states of the school's annual financial…
Olajide Solomon Fadun
The recent economic volatility gives risk management a new focus and eminence. Successful firms are able and willing to effectively integrate risk management at all levels of management process. The purpose of the study is to highlight the importance of effective risk management (ERM) in preventing risk management failure. Risk management failure prevents firms’ from meeting their expectations; thus, results to repeated business and project failures. Although the degree of risk management act...
Full Text Available Document management and workflow management systems have been widely used in large business enterprises to improve productivity. However, they still do not gain large acceptance in small and mediumsized businesses due to their cost and complexity. In addition, document management and workflow management systems are often used separately because they solve different problems. Only some part of document management systems should be tied together with workflow management systems. However, in most business environment, documents actually flow according to workflow definitions. Our work, thus, combines the two concepts together and simplifies the management of both document and workflow to fit business users. Our application, DocFlow, is designed with simplicity in mind while still maintaining necessary workflow and document management standard features with security. Approval mechanism is naturally included in the workflow, and the approval can be performed by a group of actors such that only one of the team members is sufficient to make the group's decision. A case study of news publishing process is shown to demonstrate how DocFlow can be used to create a workflow that fits the news publishing process.
Gentry, Lee; Gentry, Eileen
A core of educational concepts in business ownership and management for two-year postsecondary institutions is outlined: economic systems, economic decisionmaking, organizational structure, management principles, marketing factors, accounting, legal obligations, financial structure, risk-taking and insurance, taxes, data processing, and social…
Vlad BALANESCU; Paul SOARE; BELICIU Vlad; Cristina ALPOPI
In this paper I attempted to establish a link between business process management and strategic management. After the introduction, in the second chapter I made a short presentation of business process and business process management, what the concept entails and prospects. The third chapter contains a definition of strategic management and some key issues of this concept that are pertinent in relation to business process management. Finally, the fourth chapter focuses of the impact that busi...
Full Text Available There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM technology, with its focus on understanding, modelling and improving/optimizing business processes, is a key starting point. Process modelling technology has applications beyond what we would traditionally describe as business processes - we can also model and improve manufacturing and other "physical" processes. This paper describes the contours of the emerging research landscape in green business process management and presents some early results in this area.
Haffer, Rafal; Kristensen, Kai
Purpose – This paper aims to show the importance of people management as a key indicator of business excellence based on four research projects, conducted on the samples of Polish (in the years 2004-2005 and 2006-2007) and Danish companies (in 1999 and 2005). Design/methodology/approach – EFQM...... Excellence Model indicators were used as the evaluation criteria for the studies. The data were next estimated as a structural equation model by partial least squares using SmartPLS software. That estimation was conducted on the model of the Danish Business Excellence Index methodology. Presented data make...... it possible to compare developing Polish and developed Danish companies in their initiatives aiming at business excellence. Findings – The results indicate significant negligence in the management of human resources as one of the initiatives towards business excellence of Polish enterprises before...
Silva, Paulino; Silva, Rui Bertuzi da
A survey was conducted among students of the Accounting and Administration undergraduate degree at ISCAP – IPP (School of Accounting and Administration of Polytechnic Institute of Porto) in order to understand their perception value of their course Business Simulation (BS). This course is provided in a business environment where students can learn by doing through the management of a company as they were in the real life, but risk-free. The learning tasks are provided in an action-oriented fo...
Will discuss how their organization is trying to streamline workflows and the change management process with business rules. In looking for ways to make things more efficient and save money one way is to reduce the work the workflow task approvers have to do when reviewing affected items. Will share the technical details of the business rules, how to implement them, how to speed up the development process by using the API to demonstrate the rules in action.
Mariola Laguna; Michal Wiechetek; Wieslaw Talik
The article aimed to explain how general and specific managerial competencies relate to business success of small and medium size enterprises (SMEs). This study was conducted among 264 SMEs managers. SME success was measured as subjective assessment of economic growth indicators in comparison with competitors on the market. General and specific competencies were significant predictors of success in running a business. Specific managerial competencies proved to be a mediator between general co...
The fundamental practical contribution of my article is the completion of a management model of claim turnover whereof its implementation enables to enhance the productive force of the business entity and prevents the occurrence of a secondary insolvency of the enterprise. The secondary insolvency is forming an up-to-date problem of the current business entities and is often a reason for the occurrence of insolvency having its impacts in the field of commercial as well as criminal law. On the...
Aditya Ghose; Konstantin Hoesch-Klohe; Lothar Hinsche; Lam-Son Le
There is a global consensus on the need to reduce our collective carbon footprint. While much research attention has focused on developing alternative energy sources, automotive technologies or waste disposal techniques, we often ignore the fact that the ability to optimize (existing) operations to reduce their emissions impact is fundamental to this exercise. Business process management (BPM) technology, with its focus on understanding, modelling and improving/optimizing business processes, ...
This paper traces the benefits of international accounting standards - their contribution to harmonization and globalization by purposing and tasking for business management. The differences between the national accounting rules and the international standards are compared and valued inside and outside of the European Union. The empirical results of measuring and analyzing in details theirs pros and cons effects on the business environment by mathematical-statistical methods there could be ...
Gavin, John N; Goodman, George; Goroff, David B
The owners of a health insurance/managed care business may want to sell that business for a variety of reasons. Health care provider systems may want to exit that business due to operating losses, difficulty in complying with regulations, the inherent conflict in operating that business as part of a provider system, or the desire to focus on being a health care provider. Health insurers/HMOs may want to sell all or a portion of their business due to operating losses, difficulty in servicing a particular market, or a desire to focus on other markets. No matter what reason prompts a seller to undertake a sale, a sale of health insurance/managed care business can be a complicated transaction involving a multitude of issues. This article will focus first on the ways in which such a sale may be structured. The article will then discuss some transactional issues that may arise in the negotiations for the sale of a health insurance/managed care business. The article will then focus on some particular legal issues that arise in each sale-e.g., antitrust, HIPAA, regulatory approvals, and charitable issues. Finally, this article will provide an overview of tax structuring considerations. PMID:18972991
Full Text Available Current research indicates that the significant global expenditure on information systems (IS is increasing and will continue to grow. It is very likely that in the future, organization will continue to invest heavily in IS. It has been suggested that IS will further expand so that societies and organizationsin the future will depend on global IS infrastructures, that knowledge management will become the key to managerial and professional knowledge and that telecommunication networks will create virtual organizations, businesses, markets and opportunities. Against this background there is a concern that many IS projects do not meet business objectives. Consequently, we analysie a model of IS business success as a solution for both responsible evaluation of alternate investments and realistic project management.
Elements of Ontario Hydro's strategy for sustainable energy development were discussed, highlighting key developments in the business management practices in Ontario Hydro's Hydroelectric Business Unit. Sustainable development considerations are now integral part of any business case analysis; management of the environment also has been integrated into the Utilities' business management process. Several environmental management practices intended to enhance sustainability have been introduced, including a full-fledged environmental management system based on ISO 14001 standards. Energy efficiency opportunities are aggressively pursued, including turbine upgrades, and energy efficient lighting. Experience to date indicates that business performance and progress towards sustainable energy development need not be mutually exclusive
The purpose of this document is to describe the conceptual business process requirements of a single, site-wide, consolidated, automated, deficiency management tracking, trending, and reporting system. This description will be used as the basis for the determination of the automated system acquisition strategy including the further definition of specific requirements, a ''make or buy'' determination and the development of specific software design details
Diana Chroneer; Jeaneth Johansson; Malin Malmstrom
Business model management is critical in the development of business models aimed to launch innovations and generate high venture performance. This study presents the use of personal construct theory and the repertory grid methodology, a new technique to explore central factors in entrepreneurs’ business model management. We identify typologies for business model management and underlying logics of these typologies. The study advances the business model literature in several ways. First it co...
Full Text Available The aim of the article. This article deals with evolution of marketer`s position in organizational structure of enterprise in the context of marketing development and its implementation in everyday activities of Ukrainian firms. New tasks of marketers are defined in conditions of media possibilities formation for consumers.The results of the analysis. The new terms of cooperation with customers first of all change the functions of marketer. Regard to the marketing function as the main management concept, aimed at identification and satisfying customer needs, it remains the unchanged. Marketing directly influences on strategic decision making and is main element of communications between business owners and managers with customers.However, new conditions of cooperation with consumer require new approach for marketers functions. While cooperating with consumers, marketer should understand, that he/she is communicating with equal in organizational, informational and technological possibilities partner.Forming integrated marketing communications with organized consumers through their structures is becoming one of marketers functions. Modern task of marketers is forming appropriate interactive mechanisms of cooperation with consumers, based on their social position in society.Conclusions and directions of further researches. Digital space development also requires marketer to implement new task: learn to cooperate on independent public own information space of consumer, in which consumer has all technological tools to change behavior of clients in relation to suggested goods. New customer leads to change of marketers position in organizational business structure. Modern marketer influences on decision making. However, organizational structure of enterprise should be improved from the perspective of new informational tools.
The Mitsubishi Electric Co., Ltd. has developed to introduce various computer systems for desk-top business assistance in a power plant such as system isolation assisting system, operation parameter management system, and so on under aiming at business effectiveness since these ten and some years. Recently, by further elapsed years of the plants when required for further cost reduction and together with change of business environment represented by preparation of individual personal computer, further effectiveness, preparation of the business environment, and upgrading of maintenance in power plant business have been required. Among such background, she has carried out various proposals and developments on construction of a maintenance and management system integrated the business assistant know-hows and the plant know-hows both accumulated previously. They are composed of three main points on rationalization of business management and document management in the further effectiveness, preparation of business environment, TBM maintenance, introduction of CBM maintenance and introduction of maintenance assistance in upgrading of maintenance. Here was introduced on system concepts aiming at the further effectiveness of the nuclear power plant business, preparation of business environment, upgrading of maintenance and maintenance, and so on, at a background of environment around maintenance business in the nuclear power plants (cost-down, highly elapsed year of the plant, change of business environment). (G.K)
This working paper outlines a doctoral research2 project on customer value determination in business markets. In long-term business relationships, relationship managers are a key component in delivering customer value. The paper presents a literature review and conceptual framework for the determination of customer-perceived value of relationship managers in long-term business-to-business relationships.
Managing tensions is at the core of doing business, has always been and will always be. This holds for any business, especially also for family businesses. Managing tensions implies that the entrepreneurs and the entrepreneurial families will have to make choices. Making choices is one of the fundamentals of economics and it is essential for any decision-making, in politics, in business, anywhere.
Purpose – This paper focuses on the implications for management accounting of “connectivity” amongst modern enterprises. It seeks to illustrate how practical guidance for management accountants who work in business networks can be gleaned from analogies out of traditional management accounting. Design/methodology/approach – The paper explores four avenues that demonstrate linkages between accounting formats in centrally coordinated systems and network accounting, namely: cost budgets and cost...
Jensen, Ole Kjeldal; Ahmed-Kristensen, Saeema; Jensen, Nevena
The empirical study this paper is based upon, aimed to identify and describe knowledge management challenges, throughout the new business development process. This paper reports findings from the study, as well as the framework used for analysing the KM challenges, which can be applied to other...... better in the early phases. Furthermore, two new roles of the early phase, besides instigating projects, were found. This study contributes to the development of support tools for knowledge management in industry and to research with a deeper understanding of the new business development process....... and changes throughout the new business development process investigated. Significant differences from the early to the late stages of this process were identified, including; shift from personal to codified knowledge transfer and need for supporting integration of knowledge from diverse domains...
Rogers, E. Lloyd
The second revision of this handbook was developed as a practical tool for insurance management for school administrators. The question-and-answer format has been used to enable the busy school administrator to quickly locate and identify his immediate area of concern. The insurance areas discussed are: insurance on real and personal property…
Scott, James Calvert
Identifies eight key facets of small business management and suggests activities that may be used to assist in their development. The key facets are (1) product or service, (2) competition, (3) marketing strategies, (4) personnel needs, (5) equipment and facility needs, (6) finances, (7) planning, and (8) entrepreneurship. (JOW)
Jelica Trninic; Jovica Durkovic; Lazar Rakovic
Knowledge management is becoming an increasingly important business resource not only in the development and innovation process, but also in securing an organization’s competitiveness and survival in the environment. In view of the fact that there is no full consent as regards adopting a universal definition, knowledge management can be regarded as a concept encompassing methods of simplifying, enhancing, sharing, distributing and creating knowledge within an organization. The dominant approa...
Magera Irina Valerievna
The article deals with current problems of cost management in a modern market economy. The features of cost management in the enterprise in small business are shown. An assessment of the state of small business in Russia and the Vladimir region is represented. The basic directions of improving the management process in the management costs of small business are formulated.
Theoretical basis of organization function in the system of wine branch management consists of principles, laws and legislative acts, structure of wineries operation in conditions of market relations. Thus, the organization function that contains a multifunctional structure represents a multifunctional set that provides the specific relation in the system of the given complex.
Vitalie STIROI; Reviewer: Valeriu DOGA
Theoretical basis of organization function in the system of wine branch management consists of principles, laws and legislative acts, structure of wineries operation in conditions of market relations. Thus, the organization function that contains a multifunctional structure represents a multifunctional set that provides the specific relation in the system of the given complex.
This presentation describes the 4 transformation stages of the electric power industry as being vertical unbundling as seen in Europe and Asia, horizontal unbundling as seen in Canada and the United States, industry convergence as seen in Australia and New Zealand, and strategic consolidation as seen in the United Kingdom. The rationale for horizontal unbundling is described with reference to the asset owner, the asset manager and the utility service provider. The presentation includes several viewgraphs depicting the following: the asset management model; the path to success which was built upon a decade of experience; number of stock items from 1991 to 2001; substation capacity utilization from 1997 to 2001; O and M costs per customer from 1990 to 2000; reliability improvements from 1994 to 2000; the design, operation and maintenance of 13 investment pools; transition strategies for total transformation; and, regionally adjusted wage rates. 11 figs
Sunil Rai; Lakshmi Mohan
Advances in the banking sector have ushered in an era of multi-productand multi-services being delivered using multiple yet integratedchannels. The use of information and communication technology (ICT) ison the increase and encompasses nearly the entire gamut of bankingoperations. Rising competition and customer expectations havecompelled top management to implement, and continuously upgrade, agileand scalable ICT practices and solutions. The enormity and range ofbanking services combined wit...
This thesis deals with how companies utilize their enterprise systems in their business relationships. The study’s starting point is enterprise systems that basically are standardised information systems that the company can acquire from software vendors like SAP, Oracle and Microsoft. Enterprise systems aim to integrate and manage all the company’s data and it can also be linked to its business partners. The thesis contains two case studies of how a focal company utilizes its enterprise syst...
Muftic, Sead; bin Abdullah, Nazri; Kounelis, Ioannis
Business Information Exchange is an Internet Secure Portal for secure management, distribution, sharing, and use of business e-mails, documents, and messages. It has three applications supporting three major types of information exchange systems: secure e-mail, secure instant messaging, and secure sharing of business documents. In addition to standard security services for e-mail letters, which are also applied to instant messages and documents, the system provides innovative features of priv...
Full Text Available Leadership is a concept appeared in the second part of the twentieth century which developed later on because of the business necessity as the economic environment has become more and more complex and the classic managerial style was no more efficient. In this complex world of business, women were traditionally involved in business at the administrative level, with small chances to reach top structures in a company. Due to the modern times, they won their rights to prove their management skills and to obtain more important jobs in famous companies. This paper presents the results of a research based on interview method and getting responses from Romanian women involved in business at the middle and top management in multinational companies. The main goal of the study was to identify the main features that define the women as a leader or a manager by finding lateral thinking skills. This research revealed that most of the women interviewed have their features closer to the conventional leader and only few of them have developed strong lateral thinking skills.
Jensen, Ole Kjeldal; Ahmed-Kristensen, Saeema; Jensen, Nevena
The empirical study this paper is based upon, aimed to identify and describe knowledge management challenges, throughout the new business development process. This paper reports findings from the study, as well as the framework used for analysing the KM challenges, which can be applied to other...... case studies for comparison. Six interviews and 2 full-day workshops, gathering the perspectives of 76 people from an energy-utilities company forms the empirical background of the study. Six categories of knowledge management challenges were identified and, within each, central issues were extracted...... better in the early phases. Furthermore, two new roles of the early phase, besides instigating projects, were found. This study contributes to the development of support tools for knowledge management in industry and to research with a deeper understanding of the new business development process....
Wang, M; H. Wang
The unpredictability of business activities means that business process management should provide a way to adapt to change. The traditional workflow approach, based on predefined process logic, offers little support for today's complex and dynamic business environment. Therefore, a cognitive approach is proposed to help manage complex business activities, based on continuous awareness of situations and real-time decisions on activities. In this approach, the business environment is seen as ca...
Pedersen, Torben; Thomsen, Steen
The paper tests the applicability of Whitley’ s business systems framework to the study of international differences in corporate ownership structure. In support of Whitley’ s framework we document the existence of large differences among the largest companies in 12 European nations. Furthermore we find that these differences can be partly attributed to the institutional determinants stressed by Whitley: structure of the financial system, government regulation and labour relations. However, w...
Full Text Available In e-business environment, Trust Management is an important factor that is necessary for alltransactions. The basic e-business requirements like non-reputation of both trustee and of trustier arefound to be problem arising due to lack of trust information. Many environments use relatively simplemechanism to calculate trust, for example, e-bay is a typical example for reputation based system built oncentralized model of trust. Several frameworks have been designed by researchers based on reputationmodels, but all these mechanisms failed in preventing users from producing false information whilemaking a reputation. Also sufficient information regarding the new users who have just started doingbusiness online is not available.To overcome the drawbacks of the existing system, a new trust management framework isproposed in this paper for a distributed e-business environment. The model offers the merits of previoustrust management systems based on Trusted third parties namely Policy-based and Reputation basedmodels. It also ensures trustworthy business transactions between the business entities and provides amore appropriate trust rating value calculated on the basis of mathematical model taking into accountthe feedback of peers and direct experience and access policy. The implementation using Agents is foundto be more efficient with respect to time and trust calculation when compared to the model which worksunder non Agent environment.
Full Text Available Business model management is critical in the development of business models aimed to launch innovations and generate high venture performance. This study presents the use of personal construct theory and the repertory grid methodology, a new technique to explore central factors in entrepreneurs’ business model management. We identify typologies for business model management and underlying logics of these typologies. The study advances the business model literature in several ways. First it contributes with visualisation of entrepreneurs’ business model management and hence adds dimension of business model management. Second, theories and methods from cognitive psychology contribute to the literature with new knowledge on business model management. Repertory grid methodology, developed from Personal construct theory, enable identification of entrepreneurial cognitions of business models. Through 11 semi-structured interviews with serial entrepreneurs in the mobile service sector, this paper contributes with a framework that advances the business model literature by identifying business model management strategies and its defining features. Three categories are identified including six types of business model management strategies for navigating management of business models. The identified categories are: 1 “Comprehensive management” characterized by various levels of complexity, uncertainty, and variation, 2 “Risk management” characterized by various types of risks e.g. business, financial and social, and 3 “Resource management” characterized of various types of capital; e.g. financial, social, human, and innovation. The business model management typologies may assist entrepreneurs to reflect on their business model design and management. This study suggests that the repertory grid technique may be useful in understanding business model management.
Nicholas, John M
Project Management for Business, Engineering and Technology, 3rd edition is a direct response to the ever-increasing need for better project management. First covering the essential background, from origins and philosophy to methodology, the main bulk of the book is dedicated to the concepts and techniques of practical application, including project initiation and proposals, scope and task definition, scheduling, budgeting, risk analysis, control, project organization and all-important "people" aspects--project leadership, team building, conflict resolution and stress management. The
The creation in ENSA of the new Business Development Management is meant to leverage ENSA's activities by taking advantage of the previous experience gained by the services area to have a much more active presence than before in both the national and international market for goods and services of the nuclear industry. The Management's activities go beyond the traditional, mature activity of large nuclear components manufacturing developed in ENSA since it was founded. This article details the activities of this new Management and its future projection. (Author)
Natalia Aleksandrovna Knysh
Full Text Available This article presents the results of the research of the application on a state level of the program management approach to the territorial development of small business. Studying the main mechanism of the state policy implementation in the sphere of small business on a regional level, the authors have revealed the necessity to take into account the territorial specificity while the government programs of small business development are being formed. The analysis of the national practice of utilizing the program management mechanism in the regional system of the government support of small entrepreneurship was conducted on the example of Omsk region. The results of the analysis have shown the inefficiency of the current support system for small business and have determined the need to create an integrated model of territorial programming, which would not only contribute to the qualitative development of small business, but also provide the functioning efficiency of program management mechanism. As a result, the authors have created the two-level model of the programming of the territorial development of small business, which allows to satisfy purposefully the needs of entrepreneurship taking into account the specificity of the internal and external environment of the region. The first level of the model is methodological one and it is based on the marketing approach (the concepts of place marketing and relationship marketing to the operation of the program management mechanism. The second level of the model is methodical one. It offers the combination of the flexible methods of management of programming procedure (benchmarking, foresight, crowdsourcing and outsourcing. The given model raises the efficiency of the management decisions of the state structures in the sphere of small business. Therefore, it is interesting for the government authorities, which are responsible for the regional and municipal support programs of small business, as well
The forthcoming UK Control of Major Accident Hazards (COMAH) regulations under the European Community's Seveso II Directive will impose a new formal requirement to test emergency plans. This might be approached as an added burden on industry to demonstrate safe operation, or can be viewed alternatively as an opportunity to improve crisis management systems and thereby decrease the risks to the business. Crisis is by nature an ambiguous and complex environment, demanding endless initiative, inventiveness, communication, co-ordination and learning. Because large-scale crises threatening the entire business are not frequent, learning from experience must be replaced by competence-assurance based on systems thinking, on risk assessment, on wide scenario simulations and on rigorous training. This paper discusses the benefits from various types of testing of emergency plans and from a business approach to continuous improvement in crisis management capability. (Copyright (c) 1999 Elsevier Science B.V., Amsterdam. All rights reserved.)
Rana, Mohammad Bakhtiar; Morgan, Glenn
Business system theory (BST) lies at the intersection of organization theory, political economy and sociology. It is gaining incremental attention in the field of management, particularly in cross-border and comparative studies of the structure, strategy and management of multinationals. Yet, international business (IB) studies do not tend to borrow much from this sub-field. This paper reviews BST literature from 1992 to 2015 and seeks to identify its contributions and gaps, in ways that can ...
Miller, Mark S.
This qualitative multiple-case study was conducted to explore and understand how the implementation of required relationship-specific supply chain management system (SCMS) dictated by the network leader within a supplier network affects a supplier organization. The study, on a very broad sense, attempted to research the current validity of how the…
Full Text Available Research Question (RQ: The topic area of this research study is to improve the quality of business communication in education.Purpose: This article presents a framework of procedures to improve business communication in a public institution in the field of education and its aim is to involve all fields of management. The added value relates to the field of business communication inside and outside a public institution.The focus of this research is based on the administrative management of the institution in relation to business communication and quality management with an emphasis on preparing the documentation to comply with the quality management system ISO 9001:2008.Method: Interview.Results: All employees whose work is related to administrative management of the institution will be considered as indicators to improve the quality management, communication excellence and ethical principles and are going to be informed in written form. The results of this research study will be evaluated at least once a year. Thefindings indicate a willingness to engage employees to improve thecurrent state of business communication.Organization: The institute carries out business communication among all employees involved in the implementation of basic education activities within the institution but also externally. Employees are aware that the equality of business communication is the basis for communication both in the business world, the workplace, at home, and abroad.Society: To ensure users satisfaction of the education services provided by the public education institution, it is necessary to create a user-friendly environment in business communication, which is trusted by users. Business excellence, good communication, and values will convince society to look at the institution as competitive, devoted to ethical values and professional work.Originality: The research is based on personal experience within the workplace and is currently limited to one
Goettelmann, Elio; Mayer, Nicolas; Godart, Claude
Security issues are still preventing wider adoption of cloud computing, especially for businesses which are handling sensitive information. Indeed, by outsourcing its information system (IS), a company can lose control over its infrastructure, its software or even its data. Therefore, new methods and tools need to be defined to respond to this challenge. In this paper we propose to integrate Security Risk Management approaches into Business Process Management to effectively treat security iss...
Andrei Ionut Serban
Optimized business processes, continuous innovation, right decisions, forecasting, identifying cost centers, cost savings, higher income, more motivated employees and satisfied customers are the natural desires of any company worldwide, regardless of order size and scope of activity. This paper presents an analysis of two strategic approaches commonly used in the world, Business Process Reengineering and Total Quality Management, concepts that can be used successfully in organizations in Roma...
This thesis aims to find out through which organizational, functional and personal level activities the management in a business to business company evokes the creation of customer experiences. The theoretical foundations of this thesis lie in academic literature regarding customer experience and its management. While customer experience and its management has been mainly studied in business to consumer contexts, this thesis includes empirical qualitative research done in a business to busine...
Studying the implications of a business model, choosing success strategies, developing viable operational concepts or evolving a functional system, it is important to analyse it in all dimensions. For this purpose, various analysing techniques/frameworks are used. This paper is a discussion on how to use an innovative analysing framework called ABCD model on a given business model, or on a business strategy or an operational concept/idea or business system. Based on four constructs Advantages...
Cãtãlin Cristian BABALÂC; Mihaela UDÃ
The present paper has as objective to introduce essential concepts that stand as basis for change and risk management, having a direct influence on flexibility. The competitive advantage represented by the company flexibility either if it is achieved by technology or with the help of human factor follows a path characterized by risk and possible resistance to what is the normal state.
Gotschol, Antje; De Giovanni, Pietro; Esposito Vinzi, Vincenzo
This paper investigates whether environmental management is an economically sustainable business. While firms invest in green production and green supply chain activities with the primary purpose of reducing their environmental impact, the reciprocal relationships with economic performance need to be clarified. Would firms and suppliers adjust their environmental strategies if the higher economic value that environmental management generates is reinvested in greening actions? We found out that environmental management positively influences economic performance as second order (long term) target, to be reached conditioned by higher environmental performance; in addition, firms can increase their performance if they reinvest the higher economic value gained through environmental management in green practices: While investing in environmental management programs is a short term strategy, economic rewards can be obtained only with some delays. Consequently, environmental management is an economically sustainable business only for patient firms. In the evaluation of these reciprocal relationships, we discovered that green supply chain initiatives are more effective and more economically sustainable than internal actions. PMID:24921964