Department of Housing and Urban Development — CDBG activity related to public services, including senior services, legal services, youth services, employment training, health services, homebuyer counseling,...
Dumont, Jean-Louis [ed.] [Commission des Finances, de l' Economie generale et du Plan, Assemblee Nationale, Paris (France)
This document is a report presented on behalf of Commission of Finances, General Economy and Planning of the French National Assembly about the bill on modernization and development of electricity public service. The report contains four parts. The first part is titled 'Reinforcing the independence of the management of transport public network'. The questions of independence of EDF and the autonomy of the grid management are addressed. Also, the issue of the transparency of the transport public network management is presented. The second part discusses the means of ensuring an efficient regulation of electricity market. The missions of the Electricity Regulation Commission (CRE) are presented in connection with tariff establishment, multi-annual investment planning and consulting role of CRE. CRE's role in arbitrating the conflicts and the endorsement of the judge of public service as well as the harmonizing the competences of CRE and Competition Council are also showed. The efficiency of regulation as resulting from a consolidated independence of CRE is demonstrated. The third part concerns reinforcing the electricity public service. The principles of electricity public service are exposed as well as requirements for increasing transparency in financing the public service obligations. The forth part concerns the ways of encouraging the participation of local communities in the organization of electric sector. The issues relating to mixed organization of electricity distribution, its modernization and the role of local communities with respect to supply distribution and environment protection are exposed.
Iulia SURUGIU; Manole VELICANU
The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitalsÃ¢Â€Â™ services. Requireme...
Farm Service Agency, Department of Agriculture — This map provides a preview and information about the National Agriculture Imagery Program (NAIP) image services available on the APFO public image server. Click on...
Full Text Available Public Service Motivation concept was developed in North America and focuses on specific motivations of public servants, such as employee satisfaction, organizational commitment, reward preferences, organizational and individual performance. Other types of motivation, as financial consideration, are relevant but have less important influences with regard to this kind of work outcomes. This strengthen the assertion for a diversified motivational strategy, which affect various types of motivation, while not losing sight of the public value that one organization shows and therefore valuing public service motivation as a specific contribution to work outcomes. The concept has been increasingly applied in European public administration. This paper presents Status Quo of international Public Service Motivation research and locates in them empirical evidences from contries that are already working with this concept, like Austria. It also analyses implications for central questions of public management. The main focus of this article is general appropriateness and possible applications for Romanian public management research.
Berg, Christian Edelvold; Lund, Anker Brink
Recently several European countries have abolished the traditional public service licence fee system, replacing it with direct public funding. But except for Iceland, the Nordic countries have not followed suit. The article discusses this development within a comparative framework of Public Service...... Broadcasting (PSB) financing regimes in Europe, concluding that Denmark, Finland, Iceland, Norway, and Sweden may still be considered conventional, licence fee PSB countries, but with some interesting differences in relation to competitive and market oriented alternatives of resource provision...
Draft of law relating to revamping of natural gas supply public service and to development of gas enterprises; Avant projet de loi relatif a la modernisation du service public du gaz naturel et au developpement des entreprises gazieres
Bricq [ed.] [Deputee de Seine-et-Marne, Assemblee Nationale, Paris (France)
The state secretariat for industry has launched a large public debate between June and October 1999 based on a white book titled 'Towards the future organization of the gas sector'. The suggestions obtained were substantial. A brief presentation is added to the draft of the law devoted to revamping of natural gas supply public service and to development of gas enterprises. The presentation addresses the following points: 1. A public gas supply service modern and thought to reconcile the dynamism, equity and solidarity. 2. A controlled opening of the natural gas market towards competition: participating to the struggle for employment. 3. Tools ensuring the quality of gas supply and security of resources. 4. A transparent and efficient regulation: creating the conditions of a nondiscriminatory competition. 5. Requirements for developing the transport of natural gas regime. 6. Storage. 7. Social questions. The draft of the law relating to revamping of natural gas supply public service and to development of gas enterprises is a working document, not engaging the government. It is based on six titles. Title 1 and Title 2 treat the points 1 and 2 mentioned above. Title 3 contains two chapters devoted to transparency and accounting dissociation and to regulation in the natural gas sector, respectively. The Title 4 contains three chapters devoted to: 1. authorization of the works of natural gas transport; 2. gas distribution and 3. exploitation of the transport and natural gas distribution network. The fifth Title is dedicated to underground storage. The sixth Title presents diverse directives.
strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new...... theoretical ‘contract management model' and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers....
Full Text Available This contribution explores the importance of the interpreter as a vector of distinction between linguistic rights and rights of access to public services in the Canadian context. For the former, the specific case of the language used during legal proceedings and the recognition of the national official languages are analyzed. For the latter, the fact that access to any kind of essential public services must be accomplished by means of an interpreter is underlined. In order to illustrate this distinction, both the Canadian jurisprudence on language used during the trials and the mode of functioning of interpreter lists in Quebec are examined.
Evert Pommer; Evelien Eggink
Original title: Publieke dienstverlening in perspectief. Whenever a new Dutch government is being formed, the Netherlands Institute for Social Research/SCP compiles a memorandum describing trends in the public services and the consequences of those trends for public spending in the forthcoming gove
Full Text Available The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and which support medically required services provided by physicians and supplementary health care practitioners, laboratory services and diagnostic procedures, clinics and hospitalsÃ¢Â€Â™ services. Requirements and specific rules of these medical services are considered, and personalization of user preferences will to be supported. The architecture is based on adaptable process management technologies, allowing for virtual services which are dynamically combined from existing national medical services. In this way, a comprehensive workflow process is set up, allowing for service-level agreements, an audit trail and explanation of the process to the end user. The process engine operates on top of a virtual repository, providing a high-level semantic view of information retrieved from heterogeneous information sources, such as national sources of medical services. The system relies on a security framework to ensure all high-level security requirements are met. SystemÃ¢Â€Â™s architecture is business oriented: it focuses on Service Oriented Architecture - SOA concepts, asynchronously combining Web services, Business Process Management Ã¢Â€Â“ BPM rules and BPEL standards.
This essay discusses the merits of public intervention in the provision of television broadcasting services. I argue that intervention was justified in the past, when there were just a few channels and when advertising was the sole source of commercial funds. However, the advent of subscription television overcomes many of the market failures which once existed. Moreover, asymmetric treatment of broadcasters acts to distort the incentives of commercial broadcasters. Finally, viewers have an i...
Andersen, Lotte Bøgh; Beck Jørgensen, Torben; Kjeldsen, Anne Mette;
The literatures on public values (PV) and public service motivation (PSM) both address whether public service delivery is driven by something more than self-interest. They have developed separately, although they can benefit from insights developed by the other, and this article discusses...
Lystbæk, Christian Tang
perspectives on the potential impact of public service performance measurement offer a range of contradictory propositions. Its alleged benefits include public assurance, better functioning of supply markets for public services, and direct improvements of public services. But the literature also demonstrates...... contestability which drive improvement in private goods markets. Some scholars (fx. Ammons, 2002; 2008) have linked public service performance measurement to the faith in private sector management instruments in New Public Management. In this perspective, public service performance measurement is regarded as...... compensating for the absence of effective competition in supply markets. Thus, according to this view, because dissatisfied service users are unable to go elsewhere and taxpayers cannot act like shareholders to keep in efficient providers in check, the role of performance measurement is to manage supply...
Public transport, mobile telephony networks and nomadism: the revolution of NTIC at the service of public transport renewal. – Mobility is an essential stake in our daily life, above all in urban environment. It is defined by a series of trips from one place to another, which give rhythm to our lives and constitute our “daily grind”. The rise of mobile phone telephony, high rate networks (UMTS), Internet, pocket organisers and other personnel digital assistants (PDA), pocket computers or lapt...
Science at the service of sustainable development. Contribution of French public research organizations; La science au service d'un developpement durable. Contribution des organismes publics de recherche francais
The scientific knowledge has permitted to identify and to warn the public about many environmental problems. Today, in front of the challenges of the implementation of a sustainable development, the scientific community in its disciplinary diversity gives its contribution to the Johannesburg summit. This document was made by 16 French public research organizations under the coordination of the institute of research on development (IRD) on request of the Ministry of Research. It presents some elements of answer and some proposals in terms of priority of research about the following points: fight against paucity and promotion of viable ways of subsistence (reduction of inequalities, ecological agriculture and feeding security, urbanization, health); sustainable consumption and production means (energy stakes, transports, industry); more responsible management of natural resources (functioning of natural ecosystems, soils and biological resources management, durable management of water resources, oceans and coastal areas, climatic system, underground and mineral resources, knowledge and impact of natural catastrophes); implementation means (technology transfer, reinforcement of scientific capacity, education and training, expertise, public information); conclusion and proposals (priorities, organization of research activity). (J.S.)
Lystbæk, Christian Tang
performance measurement suggests a range of contested and contradictory propositions. Its alleged benefits include public assurance, better functioning of supply markets for public services, and direct improvements of public services. But the literature also demonstrates the existence of significant concern...... explosion” and “the audit society” to describe this development. Some criticize this development. Thus, a number of critiques which suggest that public service performance measurement may in fact have no significant impact or even lead to negative effects on performance. Powers (1997, 2003) have argued...... that performance measurement serves as “rituals of verification” which promotes the interests of political masters and their mistresses rather than public service. Another area of concern is the cost of performance measurement. Hood & Peters (2004:278) note that performance measurement is likely to...
Valero Garcés, Carmen
1. Introduction En 1998, j’ai rédigé un article intitulé « ¿Traducción e interpretación en los servicios públicos ? ¿De qué me hablas ? ¿Una nueva especialización ? » dans le cadre des Troisièmes rencontres de la traduction qui se déroulèrent à l’Université d’Alcalá de Henares (Madrid) avec pour thème : nouvelles tendances et applications de la traduction. Cette communication faisait figure d’OVNI au milieu de travaux qui portaient sur les avancées technologiques et sur leur application concr...
Un bâtiment comprenant un auditoire de 1200 places, un musée lié à la recherche nucléaire et des surfaces d'exposition. Le bâtiment est en relation avec le nouveau tram périurbain; en particulier par le biais d'un parking d'échange, qui peut servir au bât
Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik......Analyse af betydningen af de forskningsprojekter, som Kulturministeriet har igangsat om public service, set i relation til aktuelle udviklingstræk i dansk mediepolitik...
, where services do not affect a select target market but thousands, if not millions of people. This chapter looks into the role and challenges of the Australian Service Delivery Reform in re-envisioning the ways in which the Australian government goes about developing products and services for Australian......This chapter looks into the developments of service design in the public sector. It shows how Service Design emerged and continues to evolve in Australia, where the practices involving the design of services are deeply rooted in human-centred design principles and where these practices have begun...... to influence many areas of government, ranging from public management to social policies. For researchers of Service Design, the Australian efforts present an opportunity to situate the design of services theoretically and practically in an area, where the development of services is not an option but a mandate...
Acknowledges the good work of private schools but resists the provision of further direct or indirect government aid to these schools. Argues that tax credits will adversely affect public education and American society. (Author/WD)
Andersen, Lotte Bøgh; Kristensen, Nicolai; Pedersen, Lene Holm
This article extends the framework of Le Grand (2003, 2010) to encompass responsiveness, and the main argument is that the combination of employee motivation, user capacity, and models of public service provision potentially has serious implications for responsiveness across service areas. Although...... research on employee motivation thrives, especially in the public service motivation (PSM) literature, few studies have investigated user capacity empirically, and we know little about the combination of PSM, user capacity and models of service provision. Analyzing four central service areas (day care......, schools, hospitals, and universities), we find variations in both user capacity and PSM. Taking this variation as a point of departure we discuss what implications different combinations of employee motivation, user capacity, and models of public service provision may have for responsiveness....
Full Text Available The article argues that state services are classified into two groups depending on the level of market mechanism use: public services and private services. These services have different characteristics: individual choice of consumption, type and quality of goods, financing, institutional regulation, decision-making subject, external effects, opportunity of effects control. The mechanism of public state services regulation is based on the influence on formal institutes, while the mechanism of private state services regulation is based on informal institutes. Joint mechanism of both types of state services provision includes the procedures of standartization and regulatory activity implying the provision of services by “one stop” principle and minimization of consumer - agent contacts. The optimization of services rendering process and their quality improvement are ensured by administrative regulations which establish strict standards of public service provided by the bodies of executive power and subordinate organizations The means of institutional regulation allow inclusion of market elements but on the condition of state control that ensures stimulation of public institutes. During the process of market institutes initialization in the sphere of state services rendering to government bodies, it is necessary to consider their dependence on marginal profits of one or another institute. In the long-term prospect those institutes got a foothold in the market that strengthen and encompass marginal effect for all individuals under the growth of individuals who observe the rules and restrictions. The activities organized by these institutes deserve positive response on behalf of the majority of individuals and, therefore there is no need in enforcement and violence in order to keep rules and restrictions. In the sphere of state and municipal services we can find the example of services provided in the scope of free contraction, in particular the
Law n. 2000-108 of the 10 february 2000 relative to the modernization and the development of the electrical power public service; Loi n. 2000-108 du 10 fevrier 2000 relative a la modernisation et au developpement du service public de l'electricite
Here is the all text of the law, from the 10 february 2000, relative to the modernization and the development of the electrical power public service in France. This presentation of 55 articles deals with the missions and the working of the public service in the domain of the electrical power distribution. The financial aspects are also presented. (A.L.B.)
Le neuromarketing et les neurosciences au service des publicitaires soulèvent immanquablement des questions éthiques relatives aux finalités de cette nouvelle discipline mais également aux moyens utilisés. L'objectif de ce papier est donc de discuter certaines de ces questions. La première partie s'intéressera aux principaux débats éthiques entre les personnes adeptes du neuromarketing (les "pro-neuromarketing") et les "anti-neuromarketing". La deuxième partie expliquera qu'au stade actuel de...
Holm Pedersen, Lene; Qvistgaard, Lars
holds a potential to improve public service provision (Belle, 2013, Andersen et al., 2014), it also has dark sides (Van Loon et al., 2015, forthcoming). The aim of this paper is to analyze and discuss how one type of public service motivated individuals (paternalistic knights) and constitute a problem...... context which can be seen as a democratic micro-cosmos. The results show that self-sacrifice - which is ‘the footing’ on which the PSM motivation rests - is indeed positively associated to paternalism, and this indicates that PSM may be linked to a democratic problem. However, commitment to the public...... central independent variables are two dimensions of the PSM construct; namely self-sacrifice and commitment to the public interest, whereas the central independent variable is paternalistic orientation. All three variables are measured with survey constructs in a cross sectional survey design. The survey...
Full Text Available Healthcare in Poland is mainly financed by public sector entities, among them the National Health Fund (NFZ, state budget and local government budgets. The task of the National Health Fund, as the main payer in the system, is chiefly currently financing the services. The state budget plays a complementary role in the system, and finances selected groups of services, health insurance premiums and investments in healthcare infrastructure. The basic role of the local governments is to ensure access to the services, mostly by performing ownership functions towards healthcare institutions.
Hassall Thomsen, Line Hassall; Willig, Ida
cultural production and news work. Through fieldwork and interviews with Danish and British reporters/editors from DR 1, TV 2, BBC 1 and ITV we identify three components of a strong public service spirit present in the journalist’s understanding of the self: mass audience orientation, democratic...... depending on the organisational culture of the news cooperation....
La production culturelle englobe des formes musicales dont les statuts sont très variés. La chanson du colporteur et la partition symphonique n'appartiennent pas au même "genre" ni par leurs conditions de production, i par leurs formes matérielles, leur circulation, leur public, leur postérité. À ce sujet, l'étude des évolutions en cours au XIXe siècle est intéressante de plusieurs points de vue. D'abord, parce que c'est alors que les institutions destinées à former des "spécialistes" de la m...
Jensen, Pia Majbritt; Waade, Anne Marit
This paper will investigate how and to what extent the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably...... pertain to the national sphere – becomes a player in the international market for television content and, as a consequence, partly reliant on international funding through either co-productions, canned programming export revenues, pre-sale or format sale. DR’s drama productions such as The Killing...... interesting shift. It became apparent that DR drama in particular – and Danish television drama in general – had something to offer even to the two most impenetrable television markets in the world. This success, however, has not happened over-night but is a result of a conscious and two-decade long strategy...
Jensen, Pia Majbritt; Nielsen, Jakob Isak; Waade, Anne Marit
This article provides a detailed analysis of how the Danish public service broadcaster DR employs external funding for its drama productions. This investigation is carried out in order to discuss the schisms involved when a public service broadcaster – whose traditional obligations arguably pertain...... to the national sphere – becomes a player in the international market for television content and, as a consequence, becomes partly reliant on international funding. Our article examines five different forms of external funding (i.e. funding from sources other than DR’s licence fee income): (1) co......-funding with external partners (most often foreign broadcasters and/or foreign distributors), (2) canned programming sales, (3) pre-sales of canned programming, (4) format/remake sales and (5) international funds, both regional international as well as pan-national funds. All five forms of funding are...
Allen, Gillian; Allen, Bryce
This study examined the use of service orientation as a selection criterion for public services librarians in public and academic libraries. Analysis of job advertisements and data collected by questionnaires sent to a sample of individuals responsible for hiring public services librarians indicated the importance of service orientation. (three…
Alexey Barabashev; T. Zaytseva; Mihail Krasnov; Alexander Obolonsky
Public service reform in Russia is inevitable, otherwise the problems will continue to pile up for public service and this may result in further public administration deterioration. But how to tackle these problems and how to conduct public service reform? Should the world experience be applied or not? It seems that the Russian experience of the past decade gave the answer. The initial attempts to reform public service in Russia are already based on the world experience, with parts of it appl...
Maria Orlov; Vlad Cantir
A public service has always been an activity of public interest managed by the publicadministration. There are many operating rules of public services. Some of these rules, the most significant ones, are generally seen as general principles, such as the principles of continuity, of equality and mutability of public service. Within Republic of Moldova, these principles were established by Law no. 1402/2002 regarding the municipal public services. In this study we shall describe those principle...
Project of law relative to the electricity and gas public utilities and to the power and gas companies; Projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This document is the definitive text of this project of law adopted by the French house of commons. The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)
L’accès aux services urbains de base, et plus précisément à ceux de l’eau et de l’assainissement, constitue un angle d’approche intéressant pour rendre compte des conditions de vie urbaine au Venezuela et des réalités des réformes participatives. Nous partons d’une analyse des points de la loi sur l’eau et l’assainissement LOPSAPS concernant la gestion du service de l’eau en milieu urbain et la prise en compte de mesures en faveur d’une justice sociale. Puis nous nous penchons sur les implica...
Thesis deals with modern concept of quality introduction in the field of public transport. At the beginning emphasis is on the identification of reasons for and against the use of public transport as well as availability and convenience of public transport for the users. In continuation the concept of the level of service is described for frequency, hours of service, service coverage, passenger loads, reliability and comparison of public transport and personal car travel time. The main focus ...
Djellal, Faridah; Gallouj, FaÏz
International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspec...
Hao, Aimin; Yi, Tao; Li, Xia; Wei, Lei; Huang, Pei; Xu, Xinzhou; Yi, Lihua
Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public hospital medical service strategy, as well as advancing the opinion that public hospital service strategy must not merely aim to produce but actually result in the highest possible level of quality, convenience, efficiency and patient satisfaction. PMID:27273960
NSGIC GIS Inventory (aka Ramona) — Boundaries of current public water supplier's (PWS) service areas. This data set contains the present service area boundary of the water system and does not contain...
Public service organizations operate in an environment in which there exist the features of marketing, materialized through interdisciplinary nature, unity in diversity and high degree of complexity. To study the market, the specialists of public organizations use general methods of marketing and service techniques. The most important techniques aiming task organization, regulation and market positioning of public services that are the main components of strategic marketing.
Hansen, Nana Wesley; Mailand, Mikkel
This is the national report on Denmark to the country comparative project New Challenges for Public Services: Integrating Service User and Workforce In-volvement to Support Responsive Public Services in Tough Times. The project examines service user involvement and how it is related to tradi......-tional forms of social dialogue in five European countries. Furthermore, the project examines how employers and trade unions are responding to recent de-velopments in the countries....
Report on the bill concerning the modernization and development of electricity public service, adopted with modifications by the National Assembly at new reading; Rapport sur le project de loi, adopte avec modifications par l'Assemblee nationale en nouvelle lecture, relatif a la modernisation et au developpement du service public de l'electricite
Revol, Henri [Senat, Paris (France)
This document is a report presented on behalf of Commission of Economic Affairs and Plan on the project of law concerning the renovation and development of electricity public service, adopted with modifications by the National Assembly at new reading. The general outlook comprises three points titled: A. Examination conditions showing little respect of Parliament; B. A position of National Assembly inspired of dogmatic considerations; C. A text adopted by the National Assembly which turns the back to Europe and does a disservice to France's industry. The examination of the articles follows. This part is structured on the following titles: The public service of electricity, (five articles); The production of electricity (seven articles); The transport and distribution of electricity (two chapters and nine articles); Access to public electricity grids (three articles); The accounting dissociation and transparency (two articles); Regulation (twelve articles); The object of EDF (one article); Diverse and transient measures (six articles). A comparative table completes the document. It contains the texts adopted by the National Assembly at first reading, the text adopted by the Senate at first reading and the text adopted by the National Assembly at new reading.
Wright, F A C; List, P F
Australia has a complex history of providing public dental services to its communities. From the early days of Colonial settlement, the provision of dental care to the Australian public has largely been driven and influenced by organized groups and associations of dentists. The Constitution of Australia, under Section 51 xxiii A, allows for the Commonwealth to provide for medical and dental services. Unlike the United Kingdom, however, dental services have not been embedded into a universal national health service agenda. In 1974, that the Australian Government through the Australian School Dental Program provided the first funding and national direction for public dental services - and that, limited to children. The Commonwealth Dental Health Program 1993-1997 was the second national endeavor to provide public dental services, this time to financially disadvantaged adults. Since that time, public dental service responsibility has been shuttled between States/Territories and the Commonwealth. A new paradigm for public dental services in Australia requires strong Commonwealth leadership, as well as the commitment of State and Territories and the organized dental profession. The National Health and Hospitals Reform Commission provided the most recent scenario for a radical change in mission. This paper canvases the competing roles of strategic, functional, and structural issues in relationship to social network and policy issues, which must be recognized if Australians truly seek to reform public dental services. PMID:22998313
BILOUSEAC Irina Adriana
Full Text Available The purpose of the article, having as theme the typology of public services management and the implications on decentralization, is the foundation of theoretical concepts, but also the analysis from a practical point of view of both types of management applied in the management of public services in Romania and of the effects they cause on the Romanian public administration capacity to provide efficient public services. Although the users of decentralized public services don’t have the possibility of choosing the service provider, the analysis of the management methods is important, because depending on the type of management chosen there are advantages and disadvantages for the local community. It has to be analyzed for each particularly case which type of management leads to a greater satisfaction of a social need appeared.
Snider, Keith F; Rendon, Rene G.
Why is public procurement not a major topic in public administration education programs? While many scholars and practitioners acknowledge its importance, most master’s degree programs in public administration do not. In this paper we document this discrepancy, investigate its causes, and provide two remedies to place public procurement more squarely in the educational mainstream. The first entails a description of public procurement from wellestablished public administratio...
Information technology facilitates a continuous change in how public services are organised and provided. Influenced by external and internal requirements, the changes are step-wise and non-linear, each step facilitating the next. Examples of requirements are related to supporting e-services, multi-channel provisioning, transparency, citizencentricity, mobility, and globalisation. Information infrastructures define the capabilities of a public agency for efficient service delivery, both inter...
Full Text Available Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries should offer to their users, definition of the expectation and which factors influence forming the expectations. 60 users were interviewed in two public libraries. The purpose of research was to find out how expectation differs from public library service offer. The results show that most users expect traditional library services such as free access to books, loaning books, giving information over the phone, reading rooms and inter-library loan; furthermore, most users expect library consultancy and advisory services, access to the Internet, public library website, on-line library catalog and services for the youngest members of the library. Fewer users expect guided tour of the library and information on cultural events in the city. Very few users expect modern services, such as provision of electronic publications, courses or lectures for using the Internet and other electronic sources, special courses, such as how to write a scientific research, and services for leisure and recreation, such as organized trips, and fun activities, such as arranging flowers, painting, sawing, etc.
Bennedsen, Morten; Schultz, Christian
Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts are...... position vis a vis a private firm with market power. In general, these effects imply that delegation improves public service provision.......Delegation is a key feature of political decision making: Mayors or prime ministers delegate to subordinates, voters delegate to elected representatives. We analyze the effect of political delegation on public service provision and the choice between private or public providers when contracts are...... incomplete and incentives therefore distorted. We identify two important effects: The incentive effect increases the incentive part of service providers' remuneration and delegation may therefore be a substitute for an explicit complete incentive contract. The bargaining effect improves the bargaining...
Arkhireeva A. S.
Full Text Available In this article some features of legal regulation of the institute of public service are considered. The analysis of the norms of the service rights establishing the special administrative legal status of public servants is carried out. The author investigated the considerable list of the pre-revolutionary, soviet and modern legal literature devoted to topical issues of institute of public service. The main concept of this article is that the institute of public service is considered by us from a systemic position. For example, the content of the concept of "state position" from the point of view of both standard the contents, and opinions of representatives of the scientific doctrine is revealed. The author's definition of the legal category "state position" is offered. Besides, various concepts of understanding of the concept "public service" are presented in article. Thus the author paid attention to the fact that earlier in the domestic legislation there was no common opinion and standard establishment of the legal category of "public service". The main signs of the state position by the legislation of the Russian Empire are given in article. It is noted that in pre-revolutionary Russia legislators had identified the concepts of "public servant" and "official". This approach, according to the author, wasn't the advantage of the pre-revolutionary legislation, testifying to the low level of legislative equipment
This comprehensive report for the Swiss Federal Office of Energy (SFOE) presents the results of a study made on the possible effects of electricity market liberalisation on the public service aspects of electricity supply in Switzerland. The definition and extent of public service in the electricity supply area are presented and differences in costs and prices for local and regional usage of the electricity grid are examined. Aspects such as guarantee of supply and price-solidarity are discussed as are the requirements placed by federal energy-policies that concern energy efficiency and the promotion of the use of renewable forms of energy. The possible influence of liberalisation on the individual elements of public service in the electricity area are looked at and actions to be taken to guarantee this public service are proposed
Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB.......Analyser af digitaliseringens betydning for radio, TV og Internet, og især for konsekvenserne for levering af Public Service Broadcasting. En særlig del omhandler EU's betydning for udviklingen af statsstøtte til PSB....
In the last decades of twentieth century, the subject of the administrative reform started to be in the agenda of great part of the governments of the industrialized countries. It is in a change context and of new challenges of the Administration that the New Public Management appears as a model of the Administrative Reformation. Thus, the introduction of market mechanisms and the adoption of tools of private administration are presented as a model on the basis to solve the problems of effici...
Bennedsen, Morten; Schultz, Christian
We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government to a...
Tobias Boehm; Nadine Riedel
This paper investigates whether the institution of life time tenure for public sector employees affects the selection of workers into private and public sector occupation. Precisely, we argue that more generous employment protection for public sector employees may induce risk averse individuals to select into civil service employment even if they have a low intrinsic motivation and talent for this type of occupation. To empirically test for this effect, we exploit the natural experiment of th...
Kaiser, Lutz C.
Based on a unique case study-dataset, the paper analyses job satisfaction and public service motivation in Germany. A special issue of the investigation is related to the evaluation of performance pay scales that were introduced some years ago to German public employees within the frame of fostering New Public Management. The findings display a general dominance of intrinsic motivators. Additionally, this kind of motivators plays an important role with regard to building up and keeping job sa...
Whitfield, Lindsay; Hirvi, Marja
The politics of public-service delivery continues to be neglected under the supposedly more context-sensitive post-Washington Consensus. Using interviews and documentary evidence from Ghana, this article provides an account of the networks of political interference and informal practices in Ghana......-specific political settlement in which public-service provision operates.......'s public water utility. It argues that, in order to understand why private-sector participation succeeds or fails and why similar arrangements have different outcomes across developing countries, we need to examine the effects of the informal institutional context, particularly the country...
Dan, Sorin; Andrews, Rhys
In seeking to benefit from the competitive pressures exerted through marketization,governments have hoped to gain improvements in public service efficiency. Yet, concerns remain about the effects of marketization on how equitably public services are provided. We consider evidence about the relationship between the introduction of market-type mechanisms in the European public sector and the efficiency and equity of service provision. Our analysis reveals that although market-type mechanisms...
perrin, guillaume; Boutin, Eric
Le point de départ de ce projet est une commande du Conseil Régional Paca consistant à dresser un état des lieux du web public régional. Le web public régional est composé de sites web émanant de l'état, des collectivités territoriales, des communes ou des intercommunalités. D'ordinaire, les analyses effectuées pour répondre à ce type de questionnement mobilisent des approches qualitatives et quantitatives : * Les approches qualitatives conduisent à des monographies par site web * Les approch...
Lindholst, Andrej Christian; Bogetoft, Peter
In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to preva......-national sample of 15 cases of contracting-out in urban green-space management.......In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to......, themes and questions for research in public service contracting. We identify and exemplify the framework by combining insights from different theoretical perspectives with empirical evidence through an iterative process. The evidence is educed as a set of observed and self-reported stories in a cross...
JOhn Bennett; Elisabetta Iossa
We model alternative institutional arrangements for building and managing facilities for provision of public services, including the use of the Private Finance Initiative (PFI), by exploring the effects on innovative investment activity by providers. The desirability of bundling the building and management operations is analyzed, and it is considered whether it is optimal to allocate ownership to the public or the private sector. We also examine how the case for PFI is affected by the (volunt...
The Public Health Service must assume the role of the overall Public Health Coordinator, seeking to afford the highest level of health protection both to the nearby population as well as to the more distant groups. Data will be given relative to the limited experience the PHS has had in the removal of populations from areas of suspected hazards. Problems inherent in the evacuation of civilians of all ages will be discussed. (author)
Full Text Available En 1949, la programmation régulière d’émissions religieuses – notamment la diffusion de cultes –, le dimanche matin, débute à la télévision alors que la radio diffuse déjà depuis quelques années ce genre d’émissions – et n’a pas cessé depuis sur les chaînes publiques. On peut s’interroger sur la présence de ces émissions à l’antenne et leur légitimité au regard du principe de laïcité et de la neutralité du service public. Si la diffusion de ces émissions peut apparaître justifiée, notamment par le rôle actif que doit jouer le service public audiovisuel pour garantir le pluralisme des courants d’expression socio-culturels, l’on peut néanmoins s’interroger sur les modalités d’accès à l’antenne des religions qui semblent remettre en cause la neutralité du service public audiovisuel.The religious broadcasts – in particular the catholic service broadcast – have been programmed on television since 1949 (earlier, on the radio and have been continued until today. Are the audiovisual religious broadcasts legitimate or opposed to the secularism and public utility neutrality principles? The religious broadcasts can be justified by the role of television and radio part to protect social and cultural pluralism. However, the neutrality of audio-visual as a public service seems to be weighing in the balance by this access to airwaves for religious broadcasts.
Gibson-Grant, Amanda [Advertising Council, New York, NY (United States)
The Advertising Council (“the Ad Council”) and The United States Department of Energy (DOE) created and launched a national public service advertising campaign designed to promote energy efficiency. The objective of the Energy Efficiency campaign was to redefine how consumers approach energy efficiency by showing that saving energy can save homeowners money.
Lynn, Jerry R.
Public service advertisements, disseminated via the mass media, have been credited with "positive attitudinal effects" in past research, but only certain kinds of such advertisements are really effective. Of the types of appeals used in television commercials--informative, emotional, "establishment" (or status quo), and fear--the establishment…
Scupola, Ada; Zanfei, Antonello
Based on a longitudinal case study of ICT adoption and e-services development in a Danish library, we examine how governance modes affect technical and organizational change in the public sector. We contribute to extant literature on the links between governance and innovation by highlighting three...
The aim of this work is the evolution of the energy and telecomunication public services. The article runs through the main stages in the public services' history and shows how open market rules may cause the future dissolution of public service notion. The conclusion wishes the hastening of public services privatisation and a Corporate Governance reform as a mean to pursue general interest
The draft of the law concerning the Revamping and Expanding Domestic Electricity Supply issued by the 'Ministere de l'Economie, des Finances et de l'Industrie', Paris, France, contains 9 titles. They address the following subject matters: - Title I (5 articles), domestic electricity supply; - Title II (7 articles), electricity production; Title III (9 articles, 3 chapters), electricity transport and distribution and grid safety; Title IV (3 articles), access to public electricity grids; - Title V (3 articles), accounting dissociation and transparency; - Title VI (14 articles), regulation; - Title VII (1 article), object of Electricity of France (EDF); - Title VIII (2 articles), social provisions; - Title IX (8 articles), diverse and transitory provisions.
Les différentes organisations internationales et européennes basées en Europe emploient des dizaines de milliers de fonctionnaires publics internationaux et européens. Les membres du personnel de ces organisations sont soumis à divers régimes de droit juridique et doivent faire appel contre les décisions administratives avant d’aller aux différents tribunaux administratifs internationaux (e.g. TAOIT, TANU, TFPU, TAOCDE). CERN, une des organisations les plus importantes, se doit d’être à l’affut des derniers développements dans ce domaine. L’Association du personnel a donc envoyé des représentants à un colloque sur « les évolutions de la protection juridictionnelle des fonctionnaires internationaux et européens » qui a eu lieu au Luxembourg le 1 et 2 avril 2011. Nous n&rsqu...
Revamping and Expanding Domestic Electricity Supply. Law draft modified by the Senate; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite modifie par le senat
National Assembly [ed.] [Assemblee Nationale, Paris (France)
This document presents the draft of the law (TA no. 2) modified by the French Senate regarding the revamping and expanding the domestic electricity supply. The first Title, devoted to the definition of the domestic electricity supply, contains 5 articles. The second Title deals along articles 6 through 12 with the production of electricity. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four is devoted to the access to domestic electricity grids exposed in the articles 22 through 24. The fifth Title settles in articles 25 through 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transitory Provisions. This law draft was debated in public seance in Paris on 7 October 1999 and signed by the President Christian Poncelet.
Revamping and Expanding Domestic Electricity Supply. Law draft adopted by the National Assembly; Projet de Loi relatif a la Modernisation et au Developpement du Service Public de l'Electricite adopte par l'Assemblee Nationale
National Assembly [ed.] [Assemblee Nationale, Paris (France)
This document presents the draft of the law regarding the revamping and expanding the domestic electricity supply, adopted by the French National Assembly. The first Title devoted to the definition of the domestic electricity supply contains 5 articles. The second Title deals with the production of electricity in the articles 6 through 12. Title three concerns the transport and electricity distribution issue exposed in articles 13 through 21 and three chapters titled: - Chap. 1, Transport of electricity; - Chap. 2, Distribution of electricity; - Chap.3, Safety and security of the grids. The Title four concerns with the access to domestic electricity grids exposed in the articles 22 to 24. The fifth Title settles in articles 25 to 27 the issue of the dissociation and transparency of accounting. The articles 28 through 41 treat under Title six the problems of Regulation. The Object of Electricity Authority of France is stipulated in the Title seven containing only the article 42. Social issues are stipulated in Title eight containing two articles, the first one being a completion to Chapter III of the Title seven in the Labour Law, titled 'Electricity and Gas Industries'. Finally, the Title nine comprising articles 45 to 52 deals with Diverse and Transient Provisions. The law draft was debated in public session in Paris on 2 March and signed by the President Laurent Fabius.
Local administrations are searching for new ways to efficiently deliver services and to develop and maintain the infrastructure that allows economic development. Increasingly, they are turning to public-private partnerships to do so. PPPs covers a wide range of partnerships arrangements, such as: outsourcing, joint ventures, concessions, sales of equity stakes in state owned business, privatization, private finance initiative, but these forms of PPPs are not adopted by all specialists. Some o...
Lowe, Gregory F.; Berg, Christian E.
funding public broadcasting is not only about funding; it is about wider issues only partly rooted in the current economic malaise. An underlying dynamic is keyed to the digitalization of the media system at large, co-related with growing complexity in media competition, fuelling debate over the......This article provides an overview of the financial situation for public service broadcasting in European Union member countries, situating concerns about the sector's economic value-for-money in a broader discourse about contention over socio-political values. The authors argue that debate about...... consideration of implications in how media are understood and organized and the purposes for which media are mandated...
Nivakoski, Sanna; O'Connell, Philip J.; Hargaden, Mark
University staff frequently engage in Public Service Activities (PSAs), over and above their core roles, making a valuable contribution to society and the economy, although little is known about such activity. This study examines the extent of PSA among university staff — both academic and non-academic. The data come from a survey carried out in 2014 of the staff of University College Dublin (UCD), an Irish research university with a wide disciplinary coverage. The survey collected informatio...
In this study the phenomenon of budgetary participation is analyzed. The theories in budgetary participation are described and elaborated. This is a case study and the case is a public service organization, namely the Post Office in Sweden. Empirically two specific research questions are focused. The first question is the relationships between budget participation and some other budget concepts. These other concepts are the budget style and the budget method. Therefore, the relationships betw...
Holm, Hans-Henrik; Kartveit, Kate; Svith, Flemming Tait
Public service-nyhedsformidling skal hjælpe os med at udvikle demokratiet, skabe et fælles samfund og stå til rådighed for den enkelte. Redaktionerne på TV 2 og DR skæver til seer- og lyttertal, målgrupper og lovkrav, og de lægger ører til politisk pres og professionelle opinionsdannere, mens de...
Full Text Available Objective: to assesses the prevalence of the Burnout Syndrome in surgeon-dentists, from the public health service, and its association with variables of interest. Method: The study included a total of 60 professionals from the public health service in the city of Araraquara – SP, Brazil. A socio-demographic and labour questionnaire and the Maslach Burnout Inventory (MBI were used. Descriptive statistics and an association study, using the chi-square test, were applied. Results: A total of 60.0% of the participants were women and the mean age was of 41.9±7.6 years. Most professionals had a regular perception of their working conditions, facilities, materials and equipment. 20.0% of the individuals felt emotionally drained by work, 35.6% worn out at the end of a workday, 27.1% when waking up to face another day at work, and 17.2% often feel consumed by work. The prevalence of Burnout was of 16.7%. There was a significant association between high Burnout levels and the time working in public service (p=0.017, being the professionals with less than 10 years of experience the most affected ones. Conclusion: The onset of Burnout Syndrome in civil servants highlights the need for developing coping strategies especially aimed at professionals with less seniority.
Le premier chapitre présente les fondements théoriques relatifs au marketing des services ainsi qu'au concept de servuction et enfin au marketing mix des services dans le deuxiéme chapitre.Le troisiéme chapitre est consacré au marketing bancaire et au plan marketing dans le chapitre suivant, une étude de cas au sein de la B.A.D.R.Banque.
Full Text Available Cet article propose de revisiter les fondements linguistiques de la didactique du lexique. Plus particulièrement, il vise à mettre en évidence en quoi la Lexicologie Explicative et Combinatoire (Mel’čuk et coll. 1995 est un support théorique et descriptif approprié pour guider la spécification des notions linguistiques de base de l’enseignement du lexique, à travers une perspective intégrée dans laquelle les connaissances sur le lexique sont mises en relation avec les connaissances sur la syntaxe et la morphologie de la langue. Pour appuyer notre propos, nous présentons une ontologie des savoirs lexicologiques issus de la Lexicologie Explicative et Combinatoire, l’ontologie GTN. Cette ontologie a servi de fondement à l’élaboration d’un module de cours en didactique du lexique français destiné à de futurs maitres au primaire au Québec (Tremblay, 2009, de même qu’à la rédaction d’un manuel d’enseignement du vocabulaire (Tremblay & Anctil, en préparation. L’article se divise en trois sections. Dans la première section, nous présentons le contexte didactique et linguistique dans lequel s’inscrit notre recherche. Nous détaillons dans la deuxième section les caractéristiques principales de notre ontologie des savoirs lexicologiques en mettant en lumière leur portée didactique, notamment à travers des exemples d’utilisation de l’ontologie pour l’élaboration d’un module de cours en didactique du lexique. Enfin, nous précisons les retombées d’une telle recherche pour la formation des élèves et des enseignants de français ainsi que pour la composition et l’organisation des programmes scolaires d’enseignement du français.
Simeone, Ann Elizabeth
The Ideal of Public Service: The Reality of the Rhetoric Ann Elizabeth Simeone Abstract The purpose of this study is to discuss the ideal of public service, what it is and what it should be and how it has evolved in American history. I am concerned that the ideal of public service, a guiding principle for public administrators and government, has been diminished by the emphasis in American public administration on economy, efficiency, and effectiveness. If public sector leaders,...
... ADMINISTRATION Public Availability of General Services Administration FY 2012 Service Contract Inventory AGENCY: General Services Administration (GSA). ACTION: Notice of Public Availability of FY 2012 Service Contract... Appropriations Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability...
Full Text Available A high level expert panel discussed how climate and health services could best collaborate to improve public health. This was on the agenda of the recent Third International Climate Services Conference, held in Montego Bay, Jamaica, 4–6 December 2013. Issues and challenges concerning a demand led approach to serve the health sector needs, were identified and analysed. Important recommendations emerged to ensure that innovative collaboration between climate and health services assist decision-making processes and the management of climate-sensitive health risk. Key recommendations included: a move from risk assessment towards risk management; the engagement of the public health community with both the climate sector and development sectors, whose decisions impact on health, particularly the most vulnerable; to increase operational research on the use of policy-relevant climate information to manage climate- sensitive health risks; and to develop in-country capacities to improve local knowledge (including collection of epidemiological, climate and socio-economic data, along with institutional interaction with policy makers.
The paper starts with a brief overview of the scale of disability and associated challenges and puts them in the context of the public policy on disability. It then analyses the usability challenges in public services and border control, including the issues of accessibility, safety and communication. These need to be addressed in future policy proposals, to provide the best assistance by new technologies to elderly people and people with disabilities, avoiding creating new barriers due to incorrect or incomplete initial conception. With increasing flux of novel security technology in mass transportation systems, and particularly the use of biometric identification in airports, the challenge of usability is recognized. This paper analyses these issues in the context of users with disability in an idealized process of Simplifying Passenger Travel (SPT).
Florentina Ratih Wulandari; Yuli Tirtariandi El Anshori
The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta ...
Full Text Available Bien que l’œuvre de Ferdinand de Saussure ait été diffusée à travers le monde, sa pensée a été en grande partie reconstruite et interprétée par ses étudiants et disciples. Ses écrits authentiques revêtent pourtant, de notre point de vue, une importance fondamentale : ils mettent en lumière l’attention que Saussure accorde à la terminologie linguistique. Lui-même utilise souvent un vocabulaire particulier. Il forge des néologismes ou confère un sens nouveau à des mots existants, il emploie quelques termes de façon éphémère, change la dénotation de certains concepts au fil du temps, créant ainsi une terminologie qui lui est propre. Dans cet article, nous présentons le premier thésaurus-lexique électronique de la terminologie linguistique saussurienne, en cours de création. La population de ce lexique est constituée par une nomenclature mise à jour, comprenant non seulement la terminologie répertoriée par Godel et Engler mais également de nouveaux termes extraits de manuscrits actuellement à l’étude. À travers ce lexique, nous nous proposons de fournir une représentation structurée de la terminologie saussurienne, de définir le contenu sémantique de chacun des termes ainsi que la nature des relations qui les unissent. À cet effet, nous avons choisi de customiser le modèle lexical SIMPLE qui, dans le panorama de la Lexicographie Computationnelle, s’est imposé comme standard de facto et offre une représentation sémantique hautement structurée des unités lexicales. Le processus de customisation du modèle de base s’est tout d’abord focalisé sur la conception d’une ontologie lexicale de domaine (ontologie SIMPLE_FdS, et sa traduction dans le langage de représentation d’ontologie Web OWL. Puis, les deux autres composants du modèle de base, i.e. un réseau de relations sémantiques et un ensemble de traits sémantiques, ont été également adaptés aux exigences du domaine traité. Les
... 38 Pensions, Bonuses, and Veterans' Relief 1 2010-07-01 2010-07-01 false Public Health Service. 3... Pension, Compensation, and Dependency and Indemnity Compensation Retirement § 3.753 Public Health Service... of the Public Health Service, who was receiving disability compensation on December 31, 1956,...
Mădălina A. COȚIU
In recent years, public institutions have come to the forefront of the public opinion requesting quality services in the public sector and increased attention to citizens’ needs. The aim of this paper is to evaluate the importance of the development of a customer service management system in the reorganisation of public institutions based on marketing principles while also identifying further research areas regarding satisfaction determinants for public service beneficiaries. The research wa...
Full Text Available This paper aims to develop a pleading for the transfer of best practices to improving the operational activity in the Romanian public institutions. The practice of implementation demonstrates that the perception of many executives in the Romanian private enterprises regarding the set of tools to improve processes and assimilation of lean philosophy is not a very favorable and encouraging one. It can be said that only some large enterprises had successfully introduced in their daily practice and organization the improvement principles, the operational optimization and the elimination of waste sources. In the SMEs, and especially in the services the experiences are isolated, but they have demonstrated the usefulness (the frequency of saving goals indicate, indeed, the need for proliferation of continuous improvement principles. Regarding the public organizations, the implementation of the new management system of designing and operating the current practices is pretty unknown, accepted at declarative level, but becomes, when is planned and implemented rather a burden on managers who should take on this challenge. Both in public management and private management, today the focus is on people and relationships (processes and projects, starting of course with the work organization. The good practices successfully proved in the private management in the recent decades are transferred today to public institutions; and the Romanian public organizations tend to adapt, also in terms of processes optimization. The study aims to analyze the functioning of the hypothetical management system of processes improvements, respectively the applying of lean tools and principles within the public Romanian institution. They are treated some dysfunctions observed within the process of understanding the utility aspects and throughout the assuming of operational improvement goals within these organizations. The qualitative observations, the critical interpretations and
US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System Grid. Normally, 36 sections make up a township. Sections cover US Forest Service...
Full Text Available Radioen har nået pensionsalderen. I hvert fald hvis man måler med den målestok, man pensionerer mennesker efter. BBC rundede de 67 år i 1989, DR gør det i 1993. Men på trods af sin alder er radioen i live - i bevægelse og udvikling - på godt og ondt. Der findes i dag til flere radio- stationer end no- gensinde, der tilsammen sender mere radio end nogen- sinde til flere lyttere end nogensinde før i radioens historie. Radioen er det mest brugte massemedium i verden, målt i tidsforbrug. Artiklen skitserer de centrale problemer for den monopolradio, som nu er under forandring. Ikke alene er dens unikke status ophævet, men dens almene forpligtelser udtrykt i public-service princippet er også under revurdering. Hvordan bør politikere og DR reagere på den ny situation - hvordan skal public-service principperne forvaltes? Det er de centrale temaer for diskussion i den følgende artikel.
... PROTECTION Publication of FY 2011 Service Contract Inventory AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice of public availability of FY 2011 Service Contract Inventory. SUMMARY: In accordance with... of the FY 2011 service contract inventory. This inventory provides information on service...
Mădălina A. COȚIU
Full Text Available In recent years, public institutions have come to the forefront of the public opinion requesting quality services in the public sector and increased attention to citizens’ needs. The aim of this paper is to evaluate the importance of the development of a customer service management system in the reorganisation of public institutions based on marketing principles while also identifying further research areas regarding satisfaction determinants for public service beneficiaries. The research was conducted through secondary data analysis retrieved from national and international studies regarding the satisfaction of public services beneficiaries. Results suggest that implementing a customer service model leads to a reorientation of public institutions towards relationship marketing. The originality and novelty of this paper lie in the presentation of a new perspective on public institutions based on customer service. The article is relevant in the context of the need for increased citizen trust and efficiency in the public sector.
... ADMINISTRATION Public Availability of General Services Administration FY 2011 Service Contract Inventory AGENCY: Office of Acquisition Policy (MV); General Services Administration (GSA). ACTION: Notice of public... Act Public Law 111-117, GSA is publishing this notice to advise the public of the availability of...
Florentina Ratih Wulandari
Full Text Available The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the implementation of a management information technology to improve services to the community by creating a web site, namely http://selatan.jakarta.go.id/. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other information of Municipality of South Jakarta.
Full Text Available Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life. Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life Based on the purpose of organizing the public service, it can be concluded that basically the purpose of the public service, the community is satisfactory, and the satisfaction, to achieve the required quality of service excellence public services is still less give satisfaction in the community, even the often very disappointing, so sometimes the fact happens to crappy service maladministration from the implementing authorities
Sørensen, Jannick Kirk
on commercial conditions, it is tempting to ask if PSBs should, like their commercial competitors, strive for a more personalised media delivery enabled by user profiles. Information on users’ preferences and interests could be collected by the PSB either indirectly or directly when a program is retrieved on......Demand or a PSB website is visited. By collecting this information PSBs could start to recommend media content in a personalised manner responding to the interests and media usage patterns of the individual user. These methods and techniques are known from commercial web as personalisation, e.g. applied...... as ‘recommender services’, and embedded in the overarching concept of ‘Customer Relation Management’ (CRM). On the other hand it is often stressed that it is the duty of PSB to serve the whole society, not only a few ‘star customers’ – as expressed in PSB remits and in so called ‘public service contracts...
Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life. Basically every human being needs a service, even in the extreme can be said that the Ministry cannot be separated with human life Based on the purpose of organizing the public service, it can be concluded that basically the purpose of the public service, the community is satisfactory, and the satisfaction, to achieve the required quality of service excellence pu...
Koop, C E; Ginzburg, H M
The Public Health Service (PHS) is the second oldest uniformed service of the United States; its tradition commenced with the establishment of the Marine Hospital Service in 1798. Congress, in 1889, established the United States Public Health Service Commissioned Corps under the aegis of the Treasury. The Corps was created as a uniformed nonmilitary service with a distinct uniform, insignia, and with titles, pay, and retirement protocols that corresponded to those of the uniformed military se...
Project of law modified by the Senate relative to the electric and gas public utilities and to the electric and gas companies; Projet de loi modifie par le Senat relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents the modifications added by the Senate to the text of law adopted at first reading by the House of Commons. (J.S.)
Full Text Available Locally-commissioned pharmacy public health services have developed in England over the last 20 years. Few studies have sought pharmacist views on commissioning and provision of public health services in general. This study sought views of community pharmacists (n = 778 in 16 areas of England on services provided, decisions about services, support, promotion and future developments, using a postal questionnaire with two reminders. Response rate was 26.5% (206. Funded public health services provided most frequently were: emergency contraception (71%, smoking cessation (62%, and supervised drug consumption (58%. Blood pressure monitoring was provided by 61% and was considered to be one of the services pharmacists perceived as being most valued by customers, but was not National Health Services (NHS-funded. Motivation for providing public health services was professional not financial, particularly from those working in independent pharmacies. Only 35% were personally involved in deciding which services to deliver, and fewer than 20% based decisions on local public health reports. Pharmacists had positive attitudes towards providing public health services, but mixed views on support for services and their promotion. Most thought services would increase in future, but were concerned about commissioning. Both national and local support is needed to ensure future commissioning of pharmacy public health services.
Holly Arnason; Louise Reimer
Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system.Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample periods at a selection of nine branches over the course of eight months. Staff recorded questions and interactions at service desks (in person, by phone, and electronically), as well as questions received during schedul...
US Forest Service, Department of Agriculture — A map service on the www depicting areas defined by the Public Lands Survey System grid that are referenced by their tier and range numbers, and are normally...
Kim, S.; Vandenabeele, W.V.
As public service motivation research grows qualitatively and quantitatively, some scholars question its appropriateness for international applications. This essay sets out a strategy of convergence for international research and measurement approaches. Studies that assess commonalities in public se
Kumar Satpathy, Sunil
Defines the concept and need of Community Information Service(CIS).Critically analyses how CIS can be best served by the public Libraries.Concludes with suggestions for the effectiveness of the CIS through Public Libraries.
U.S. Environmental Protection Agency — EPAs public geospatial metadata service provides external parties (Data.gov, GeoPlatform.gov, and the general public) with access to EPA's geospatial metadata...
Filipa Fonseca; Sofia Pinto; Carlos Brito
The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis is developed aiming a...
Carlos Arturo Meza Carvajalino
Full Text Available This document studies the theoretical foundations, the different controversies regarding the health service and the conceptions adopted from the hypotheses related to the market efficiency in the provision of a public service and the consequent market failures. The author thinks that when the health public service was delegated to the market in Colombia they originated failures in the competition, externalities, preference goods and services, asymmetry and redistribution, among the most relevant ones.
Dans le cadre d’un travail de thèse sur la gestion des émotions au travail, une étude de casdans un service d’Urgences d’un hôpital public suscite un étonnement par rapport aux théories disponibles sur le sujet (Hochschild, 2003 ; Blau, Bentley & Eggerichs-Purcell, 2012). En effet, les quarante urgentistes observés éprouvent quotidiennement des émotions intenses, et encourent des risques physiques et psychologiques provenant du contact avec un public dangereux, violent ou en détresse. Cependa...
Alexander S. Preker; Liu, Xingzhu; Velenyi, Edit V.; Baris, Enis
Public Ends, Private Means: Strategic purchasing of value for money in health services is part of a series of World Bank publications on ways to make public spending on health care more efficient and equitable in developing countries. It reviews the underlying economics in terms of agency theory, behavioral science, contract theory, transaction costs, and public choice theory. It provides a ...
Diether W. Beuermann; Amelina, Maria
This paper provides the first experimental evaluation of the participatory budgeting model showing that it increased public participation in the process of public decision making, increased local tax revenues collection, channeled larger fractions of public budgets to services stated as top priorities by citizens, and increased satisfaction levels with public services. These effects, however, were found only when the model was implemented in already-mature administratively and politically dec...
Jensen, Pia Majbritt
The article investigates Danish public service broadcasters’ use of format adaptations over a 12-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article’s findings, however......, bear little evidence to support these claims. The practice of format adaptation constitutes a comparatively small proportion of the overall production of Danish public service content, and, more importantly, most of the formats adapted by the public broadcasters have a comparatively solid public...
L.G. Tummers (Lars); V.J.J.M. Bekkers (Victor); A.J. Steijn (Bram)
textabstractNowadays, many public professionals face identification problems towards public policies they have to implement; that is, they experience policy alienation. This is troublesome, as for a proper implementation a minimal level of identification with the public policy is required. We use li
Gallouj, FaÏz; Djellal, Faridah
International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspect...
Faïz Gallouj; Faridah Djellal
After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyze...
Djellal, Faridah; Gallouj, FaÏz
International audience After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspec...
Faridah Djellal; Faïz Gallouj
After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a re-interpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyz...
Harper, C L; Veney, J; C. Davidson
Public service has long been considered one of a traditional triad of academic functions--teaching, research, and service. Yet even in schools of public health, where service is purported to be an integral component of the institution's mission, faculty generally do not accord as high a value to service performance or approach it with the same degree of commitment as they do research and teaching. A study was conducted to examine faculty perceptions and attitudes toward the service function a...
Fuglsang, Lars; Rønning, Rolf
the possibility of intertwined innovation patterns. Focusing public sector services, this paper agues that intertwined innovation patterns emerge within public services as a response to value-tensions. Values can be defined as measures for beneficial behaviour that guide innovation. Value-tensions in...
Vandenabeele, Wouter; Brewer, Gene A.; Ritz, Adrian
This article reviews the evolution of almost 25 years of public service motivation research in order to identify what is necessary to raise future research to a higher level. First, we look at the rise in public service motivation research and try to provide an explanation for the increasing number
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF ENERGY Federal Energy Regulatory Commission Public Service Company of Colorado; Notice of Application Tendered for... Public Service Company of Colorado. e. Name of Project: Cabin Creek Pumped Storage Project. f....
... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Services Act; Delegation of Authority Notice is hereby given that I have delegated to the Director, Office of Public Health...
To achieve higher growth and reduce poverty and inequality, Mexico needs to improve public service delivery. Mexico is a middle-income country with continuing high levels of poverty (46.2 percent of the population). To improve public sector service delivery, Mexico needs to ensure sufficient financial and human resources relative to the needs of the population, and effective and efficient ...
Keefer, Philip; Khemani, Stuti
Does radio access improve public service provision? And if so, does it do so by increasing government accountability to citizens, or by persuading households to take advantage of publicly-provided services? Prior research has argued that citizens with greater access to mass media receive greater benefits from targeted government welfare programs, but has not addressed these questions for public ...
Carpenter, Jacqueline; Doverspike, Dennis; Miguel, Rosanna F.
According to public service motivation theory, individuals with a strong public service orientation are attracted to government jobs. This proposition was investigated in three studies by measuring public sector motivation at a pre-entry level as an individual difference variable affecting perceptions of fit and organizational attraction. Results…
Advice presented on behalf of the commission of finances, economy and plan about the law project (no. 1613) relative to the electric and gas public utilities and to the power and gas companies; Avis presente au nom de la Commission des finances, de l'economie generale et du plan sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this report is to present to the French deputies the advice of the commission of finances and economy about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions and comments made by the commission about the law project while the second part concerns the detailed analysis of the articles 16 and 22 about the pension funds of EdF and GdF agents and the change of the status of both utilities. The amendments adopted by the commission for these articles conclude the report. (J.S.)
Report made on behalf of the commission of economic affairs, environment and territory about the law project (no. 1613), relative to the electric and gas public utilities and to the power and gas companies; Rapport fait au nom de la Commission des affaires economiques, de l'environnement et du territoire sur le projet de loi (no. 1613), relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this report is to present to the French deputies the comments made by the commission of economic affairs, environment and territory about the law project relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The first part of the document reports on the general discussions about the law project while the second part makes a detailed analysis of each article with some proposals of modifications. A comparative table puts in parallel the existing texts, the law project and the proposals made by the commission. (J.S.)
This edited volume details multiple and dynamic histories of relations between public service broadcasters and the World Wide Web. What does it mean to be a national broadcaster in a global communications environment? What are the commercial and public service pressures that were brought to bear...... when public service broadcasters implemented web services? How did “one- to-many” broadcasters adapt to the “many-to-many” medium of the internet? The thematic or- ganisation of this collection addresses such major issues, while each chapter offers a particular historical account of relations between...
This essay comprises 2 parts. It aims to recognize the public service of psychiatrists of the Département de psychiatrie de l'Université de Montréal who served at the provincial level of the Ministry of Health and Social Services for deinstitutionalisation of policies and organisation of services, at the service of people with severe mental disorders. First with Dr. Camille Laurin post-face of the 1962 book Les fous crient au secours! (Mentally ill patients cry for help); then the insight on the latest phase of differentiated specialised clinics by Dr. Denis Lazure, who participated in 1962 to the Bédard, Lazure, Roberts commission that launched community psychiatry, but who will also be Social Affairs Minister in the late '70 s; Dr. Arthur Amyot will sail through the budgetary issues when in the beginning of the '80s the mental health directorate was under Social Affairs; Dr. Luc Blanchet will be associated to a rich production of interdisciplinary reports by the advisory Mental Health Committee until its dismissal in 2003; and finally, Dr. André Delorme, who probably has the record of longevity at the head of the mental health directorate, transferred in 2003 under the deputy minister for medical and university affairs.The essay will propose since the beginning a grid or referential of four health services analysis. First; the arguments for community care by British and Italian psychiatrists and researchers, Thornicroft and Tansella. Second; system issues of mental health reforms proposed by Canadian psychiatric nurse and researcher Paula Goering. Third; the model of socio-political regulation of health system proposed by the Université de Montréal' health administration researcher Dr. André-Pierre Contandriopoulos; and Fourth; the structural tension between the medical and social sector signaled by the American medical sociologist, Leutz.The same phases of deinstitutionalization in other countries as UK, took place as followed: a) the asylum phase
This paper addresses the question of how the responsibility for the delivery of social services, including health, education, and welfare programs, should be divided between state and central governments. We combine a random voting model and the incomplete contracts paradigm to formalize the trade off between central and state responsibility for service delivery, and find that authority should rest with the party for whom the marginal impact of the service on re-election chances is greater. T...
Pricing policy recommendations infrastructure services are based on two principles. One is that prices should cover the total cost of the service. The other is that cross subsidy schemes should be avoided. This technical paper explores the economic literature for rules on applying these principles to real world infrastructure services. The discussion is based on a partial equilibrium approach that uses market surplus as a proxy for social welfare and efficiency. Three main conclusions are rea...
As the law defines the missions of the electricity public service in terms of development of electricity supply, development and exploitation of electricity transport and distribution public networks, this report recalls that these missions cannot be financed only by the commercial activity of the providers. Therefore, a contribution to the electricity public service (CSPE, contribution au service public de l'electricite) has been introduced. The authors present the CSPE regime by detailing what is compensated or not by this CSPE. Then, they outline the problems faced by the CSPE such as public service costs increasing at a higher rate than the CSPE product. They show that this situation is to the detriment of EDF, and is also due the obligation for EDF to buy electricity produced from renewable sources, and at a higher price than the electricity market price, notably in the case of photovoltaic-based electricity. In the last part, the authors make some propositions to correct these problems, either by reducing the cost of the electricity produced from renewable sources, or by increasing the CSPE
Tomé, Ricardo; Teixeira, José
With the recent global economic and financial crisis, the governments throughout Europe have been closing, concentrating, restructuring or privatizing some public services and, at the same time, the number of services available in electronic platforms (e.g., by Internet or telephone) has been increasing. Nowadays, the need for structural reform and territorial reorganization of many public services is well-known in European countries, as well as in Portugal. The nature and the scope of these ...
Andersen, Lotte Bøgh
The theories of professions, public service motivation, and economic incentives explain the behaviour of the producers of publicly financed services differently. They emphasize professional norms, sector, and economic incentives, respectively. The few existing attempts to integrate these theories...... incentives were unimportant for both public and private employees. In contrast, when no firm professional norm applied, economic incentives affected behaviour. Controlling for different economic incentives, sector does not seem to affect the behaviour much. The results imply that the economic and...
Frick, Karen Trapenberg; Taylor, Brian; Wachs, Martin
When considering public transit, travelers typically judge whether it serves desired destinations in a timely manner and at a reasonable cost – often in comparison to traveling by private vehicle. How public transit agencies choose to operate their services – their networks, service frequency, and fare structures – to compete with private vehicles and provide mobility for those without them is the subject of this synthesis. Specifically, we examine the "make" or "buy" decision in public trans...
White, Herbert S.
Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…
... space is used more effectively and efficiently; providing leadership in the development and maintenance... 41 Public Contracts and Property Management 3 2010-07-01 2010-07-01 false Public Buildings Service. 105-53.147 Section 105-53.147 Public Contracts and Property Management Federal Property...
Communication from the CRE relative to the calculation of the charges of the power production public utility for the year 2002; Communication de la CRE relative au calcul des charges du service public de la production d'electricite pour l'annee 2002
After having analyzed the answers given to the public inquiry about the methods used for the calculation of the saved costs, the French commission of electricity regulation (CRE) indicates in this document the trends it has retained for the calculation of the charges of the power production public utility for 2002: cost overruns due to the obligation of purchase and to the purchase contracts anterior to the law from February 10, 2000; production cost overruns in non-interconnected areas (Corsica and overseas departments). (J.S.)
Mitreva, Elizabeta; Taskov, Nako
There is empirical evidence that various quality improvement programmes in public administration have increased users' satisfaction. Yet, at the same time, mass public surveys indicate a decrease in trust in national government, Parliament and the civil service. This indicates that there is no linear relationship between service quality and trust. The perception of quality come from very specific observations of public services whereas trust refers to the government machinery in general. ...
In the context of the recession and the need to deliver public services with maximum efficiency, this paper asks what lessons can be drawn from public perceptions of service quality in Ireland. In particular, it asks to what extent public services are meeting the needs and expectations of those most reliant on them - vulnerable groups in the population who cannot afford the option of 'going private'. Data from the European Quality of Life Survey (EQLS), 2007 are used to examine variations in ...
Full Text Available A l’instar de nombreux champs de l’action publique, le secteur culturel est aujourd’hui soumis à l’impératif de mieux répondre aux attentes du public, voire d’en susciter de nouvelles. Face à l’ampleur de l’injonction, les pratiques d’innovations locales ne suffisent plus et il importe de concevoir une véritable politique des publics. Nous allons voir que cette tâche semble aujourd’hui facilitée par une nouvelle dynamique de GRH qui, grâce à un référentiel des emplois et des compétences, pourrait permettre de mieux saisir le travail des agents, producteurs de la relation au public. Il convient alors d’étudier à quelles conditions il est possible de faire des emplois et des compétences un nouvel objet de gestion.
Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian
extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite...... characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments......In the last three decades performance management systems has been widely adopted across Western countries. Comparative research has already demonstrated diversity in the application of performance management systems in different contexts. Yet, studies rarely pay attention to differences between...
Rectifying the structural imbalance between the provision of and demand for rural public services can effectively boost the efficiency of public funds utilization and the level of public service provision. Based on the findings of a field survey, this article presents a summary of the structural imbalance between the provision of and demand for rural public services. This paper holds that the structural imbalance is primarily reflected in the dislocation between provision and demand, the unsuitable mode of provision, the monolithic provision mechanism, the excessive focus on construction at the expense of governance and the overemphasis of counties and townships at the cost of villages. Such structural imbalance is principally because of the limited financial strength of government at the grass-roots level due to treasury centralization and the over-dependence of public services on special funds allocated by government at or above provincial level.
Mazzulla, Gabriella; Eboli, Laura
In this paper the importance of service quality attributes for public transport is established by Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical procedure in which a rate is assigned to each attribute according to the preferences of passengers. Finally, a Service Quality Index (SQI) for measuring the effectiveness of supplied services is calculated according to the main service quality attributes and their weights. This index can be useful to plann...
Molnar, Andreea; Weerakkody, Vishanth; El-Haddadeh, Ramzi
The adoption of public services that have been delivered electronically are not necessarily uniformly accepted. This paper argues that the diffusion of high definition video communication as a complimentary mechanism for service delivery could not only alleviate this existing gap in adoption and diffusion of government services but also significantly improve services and save cost for governments. This paper introduces a holistic perspective on how video technology could be integrated in exis...
Project of law, adopted by the Senate after urgency declaration, relative to the energy markets and to the energy public utilities; Projet de loi adopte par le Senat apres declaration d'urgence relatif aux marches energetiques et au service public de l'energie
This project of law treats of: 1 - the right of access to natural gas distribution networks (transit contracts, eligible clients and market opening, acknowledged suppliers, diversification of supplies, denial of contract, derogations); 2 - the transparency and regulation of the natural gas sector (prices and commercial conditions, transport and storage informations, organisation of the regulation authority); 3 - the natural gas public utility (organisation, obligations, supplies warranty and security, national observatory); 4 - the natural gas transport and distribution (network management, expertises and controls, maintenance); 5 - the underground storage (mining law, storage concession, exploitation); 6 - the controls and sanctions; 7 - the dispositions relative to the electric public utility (costs, taxes and contributions, overruns, regulation authority). (J.S.)
Law no. 2004-803 from August 9, 2004 relative to electricity and gas public utilities and to the power and gas companies; Loi no. 2004-803 du 9 aout 2004 relative au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
The aim of this law is to allow the administrations to avoid to use their eligibility right with the opening of the electricity and gas markets to competition. It changes the juridical status of the two public utilities Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. (J.S.)
Victor Banta; Doru Cîrnu
Is to show a model of good practice in public management by implementing a quality system in Prefecture. The national context in which change and reforming government is synthesized in any government program, based on new principles, which includes the following objectives: Public administration reform, based on increasing local autonomy and the financial and economic; restructure the central and local government, aiming to achieve an effective organizational model of administrative structure...
Full Text Available Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public organizations involved in the holders of public office positions and leadership and execution in this area an additional responsibility to manage all types of resources available to the public sector, namely human resources, information, material and financial.Summary of process management is focusing on human coordination of joint work. An important role in this process is modernizing organizational management and quality delivery of public services or the institution's activities, public services more efficient by implementing innovative tools, leading to a government driven process to a results-oriented public service.
This paper looks at the notary public service in general and its scope of activities. In addition, it deals with the Notarial Code of Conduct (Code of Ethics) written by Vladimir Pappafava in 1896 and, in a certain way, provides a historical overview and comparison of public notary service in respect of the powers now and then. It is indicated that the notary public service, in terms of powers, has not changed much to the present time. Nowadays, when the development of computer science and te...
Law project modified by the Senate after urgency declaration relative to the electric and gas public utilities and to the power and gas companies; Projet de loi modifie par le Senat apres declaration d'urgence relatif au service public de l'electricite et du gaz et aux entreprises electriques et gazieres
This document is the modifications made by the French Senate after the first reading of the law project adopted by the House of Commons and relative to the change of status of the power and gas public utilities in the framework of the deregulation of European energy markets. This law changes the juridical status of the two state monopolies Electricite de France (EdF) and Gaz de France (GdF) into two anonymous companies and creates two additional companies for the management of the power and gas networks. It ensures also the transposition of the European directives from June 26, 2003 (2003/54/CE and 2003/55/CE). It contains some proper dispositions and modifies various existing French laws, in particular the law no. 46-628 from April 8, 1946 about the electricity and gas nationalization and the law no. 2000-108 from February 10, 2000 relative to the modernization and development of the electric public utility. The document lists the modifications made by the Senate article by article. (J.S.)
Scupola, Ada; Zanfei, Antonello
Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition...... from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like competition, towards a “networked model” implying more emphasis on bottom-up decision making and a greater involvement of end users...
Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas
” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs.......Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value...... Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view...
Ranerup, Agneta; Zinner Henriksen, Helle; Hedman, Jonas
Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value...... Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view......” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs....
A part of the reality behind public service contracting in Denmark as well as in many other countries is that a growing number of people are employed in uncertain and temporary conditions and relations in what can be characterized as ‘liquidized’ work-lives. This reality and its consequences for...... staff, however, are only poorly understood in current theory and research on public service contracting through partial concepts and a tendency to focus merely on negative outcomes. Against this shortfall, the aim in this paper is to build a conceptually and empirically richer and more authentic account...... of staffs’ work-life under public service contracting. The paper relies empirically on focus group interviews in two cases of staff transfers in public service contracting with different levels of liquefaction. it is found that staff transfer is a composite experience for staff with differential...
Foged, Søren Kjær
/contracting out relationship. Results show that the relationship differs across policy sectors: It is negative for services with high fixed costs, presumably due to scale economies, and is positive for services that are difficult to measure, probably due to more administrative and technical capacity in larger......What is the causal relationship between population size and the contracting out of public service delivery in local governments? The size of the population of a given municipality has long been thought to be an important driver of contracting out public service delivery, which theoretically...... streamlines public service production and saves taxpayers’ money. This article makes use of the 2007 Danish local government structural reform—when 239 municipalities were merged into 66 new entities while 29 municipalities remained untouched—as a quasi-experiment to explore the population size...
Full Text Available Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport services are the main determinants of this paper. A separation line must be drawn between quality of services and performance indicators of public transport system. Service quality is a multi subjective outcome of an array of intangible variables. Service quality can be approached from four directions: consumer, vehicle performance (including the human operator, specialized company in passenger transport, and the Government (local Councils. Availability, comfort and convenience are the two main indicators that must be evaluated by citizens as being with high grades for a good quality of urban transport services. The instrument used to gather data is the preference survey.
Gallouj, Faïz; Rubalcaba, Luis; Windrum, Paul
This book is devoted to the study of public–private innovation networks in services (ServPPINs). These are a new type of innovation network which have rapidly developed in service economies. ServPPINs are collaborations between public and private service organizations, their objective being the development of new and improved services which encompass both technological and non-technological innovations.The book presents in-depth empirical research from different service sectors across Europe ...
Song Ailing; Chen Kai; Liu Xu
This study optimizes the “college students’ physical health standard” assessment system based on the theory of human physiology. Under the use of “TOMCAT + JSP + SERVLET” computer technology, the physical health assessment and exercise prescription guidance system are established based on the theory. To use the dynamic pages technology and database technology, an interactive and personalized web platform is designed, so that the system has a public service function. The public service system ...
The article considers the basic methodological and practical problems of forming requirements to the quality of public services. To address the problems identified, the article attaches a step by step methodology for forming a science-based system of indicators of the quality of public services. The first step is the division of quality indicators into two groups in accordance with the normative acts in which they should be reflected. The second step relates to the use of the integral quality...
Bernt Krohn Solvang
Full Text Available The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating “institution” between public authorities and the citizens (users.
In a simple OLG model, we introduce public services which work as a source of utility. Assuming constant returns to scale in the production, we show that public services promote the occurrence of local indeterminacy. In contrast to a lot of existing contributions which have exploited productive externalities, this paper establishes that the existence of externalities in the utility function can explain the emergence of endogenous fluctuations.
Arta Musaraj; Julejda Gerxhi
Setting up public administration which operates effectively and taking over responsibilities, both crucial on the point of view of the democracy indicators, requires great effort from all social stake holders in setting up and maintaining a public service organization. This notion implies the setting in function of the instruments and procedures that prevent undesirable behavior and provide encouragement of good behavior among operators of those services. While doing this, communication as a ...
Christensen, Robert K.; Stritch, Justin M.; Kellough, J. Edward; Brewer, Gene A.
Among college students, public service motives influence choice of major or job. Although the link between public service motives and prosocial behavior has been established among working adults, researchers have not adequately examined how these motives affect the reported behavior of precareer students. In this article, the authors explored how…
Marsten, R. B.
Satellite broadcast services to support health-care and educational transmissions must work with small, low-cost terminals in allocated radio-frequency bands. The ATS-6 spacecraft has successfully demonstrated such capability in the bands of non-technical users. It supports interactive television broadcasting to simple, low-cost terminals in a nationwide series of experiments in the delivery of health-care and educational services. ATS-6 achieves this capability with a very large antenna and moderate transmitter power. The coverage limitations inherent in this approach will be overcome by the joint U.S.-Canadian Communications Technology Satellite to be launched in December 1975. The CTS will demonstrate broadcast capability with new, high-power technology in a newly-allocated radio-frequency band. This will make it possible to use smaller antennas, greatly enlarging the area coverage available to the many nontechnical experimenters using CTS for their own needs. A practical application of these technologies is now in development for operational broadcasting services in Japan.
Full Text Available Background: The aim of public service departments in South Africa is to improve service delivery through the transformation and improvement of human resources and the improvement of service delivery practices. Furthermore, it is important for the public service sector in South Africa to improve the quality of its service delivery, not only by comparing its performance with other sectors within South Africa but also by positioning itself amongst the best in the world. This can be achieved by benchmarking with other global industries and by implementing the most recent competitive intelligence strategies, tools and techniques. The environment of the public service organisations consists of competitive forces that impact the functioning of these organisations.Objectives: This article focuses on proposing competitive intelligence-related strategies, tools and techniques for gathering and analysing information in the public service departments in South Africa in order to enhance service delivery.Method: The study was qualitative in nature and was divided into two components, namely, (1 theoretical – through an extensive review of the literature and (2 empirical – an ethnographic study at the chosen public service department, the Department of Home Affairs (DHA. Ethnographic interviews with management-level staff, focus groups and document analysis were used to obtain adequate information to determine the current state of public service delivery in South Africa.Results: The results of the study was the development of a new competitive intelligencerelated framework for gathering and analysing information, and it represents a formal and systematic process of informing managers in public service departments about critical issues that these departments face or are likely to experience in future.Conclusion: The strategic planning tools and techniques of this framework will fill the gap that exists in public service departments. Once this framework has
Full Text Available Public sector reform aims to increase performance by improving its efficiency and effectiveness by improving the quality of services provided by public service in order to maximize individual welfare of citizens. The purpose of reform is to improve public services because they have to deal with uncertainties and rapid changes that take place in the internal environmental and external pressures. Public administration, in quality of service provider must make a series of efforts to ensure that citizens know their rights and public services on witch they can benefit taking into account the simplification of service delivery, a high quality of its, new administrative procedures for allocating resources in a transparent way and informing the citizens of standards of services and of the methods of compensation in case if the provided quality is different from that promised. Most important is the fact that the local government must realize that effectiveness involves defining objectives that must be achieved simultaneously with the estimation of the results obtained.
Defense Date: 18/12/2009 Examining Board: Adrienne Héritier (EUI/RSCAS), Anker Brink Lund (Copenhagen Business School), Gianpietro Mazzoleni (University of Milan) (External Co-Supervisor), Alexander H. Trechsel (EUI) (Supervisor) François Mény Prize for the Best Comparative Study of Political Institutions, 2010. Version of thesis published as a book "HANRETTY, Chris, Public Broadcasting and Political Interference, Abingdon/New York, Routledge, 2011, Routledge Research ...
Present the results of a study that compares the perceived adequacy of library resources for research, the formal channels found to be useful in providing information needed for research, the methods used to keep abreast with current research literature, the problems faced when obtaining information required for research with publication productivity of 83 academic engineers and 239 academic scientists from the University of Malaya and National University of Malaysia. Respondents' views were ...
Arkhireeva A. S.
Full Text Available In this article some features of legal regulation of institute of public service are considered. The analysis of the norms of the office right establishing special administrative legal status of public servants is carried out. The author investigated the considerable list of the pre-revolutionary, soviet and modern legal literature devoted to topical issues of institute of public service. The main concept of this article is that the institute of public service is considered by us from a systemacity position. For example, the content of the concept "state position" from the point of view of both standard the contents, and opinions of representatives of the scientific doctrine is opened. The author's definition of the legal category "state position" is offered. Besides, various concepts of understanding of the concept "public service" are presented in article. Thus the author paid attention that earlier in the domestic legislation there was uniform no opinion and standard establishment of the legal category "public service". The main signs of the state position by the legislation of the Russian Empire are given in article. It is noted that in pre-revolutionary Russia legislators identified the concepts "public servant" and "official". This approach, according to the author, wasn't the advantage of the pre-revolutionary legislation, testifying to the low level of legislative equipment
Full Text Available Among vegetable farmers in Jordan, there are conflicting attitudes towards the extension activities provided by the public sector. Some farmers accept and adopt the recommendations of these activities; on the other hand, some people are not satisfied and consider these activities a waste of time for both the farmers and the government. This situation has serious impacts on the quality, duration and efficiency of the extension activities provided by government related agencies. Also, the situation will end in providing low-quality agricultural extension services to the farmers or providing these services in a non-productive manner. The actual attitudes of vegetable farmers towards Public Agricultural Extension Services (PAES in the Dear Alla Area of Jordan were investigated in this study. A total of 80 vegetable farmers were selected for the study. A questionnaire consisting of two main parts was used for data collection; the first part was related to personal and socio-economic characteristics of the sample individuals. The second part was related to extension activities. A five-point Likert-type scale was used as an instrument to gather primary data. The farmers rated their attitudes toward Public Agricultural Extension Services (PAES through 10 statements related carefully to the Public Agricultural Extension Services. Data analysis was done in two sections, consisting of data description and data inferential analysis. The results of the study revealed that the farmersâ overall attitude towards the public agricultural extension activities was negative. The farmersâ attitudes according to age, experience, educational level and frequency and type of contact with public extension services were also negative. The negative attitude of the participant farmers towards the Public Agricultural Extension Services means that the farmers were not satisfied with these services. Identifying the sources and types of public extension programs, the
The Societe d'Energie Riviere Sheldrake Inc. has proposed the construction of a hydroelectric facility on the Sheldrake River at Riviere-au-Tonnerre in the regional municipality of Minganie in Quebec. The project involves the construction of a headrace canal, intake, tunnel, powerhouse, access roads, electrical transmission line, spillway, weir and a bridge over the Sheldrake River. The proposed development was subject to an environmental evaluation process and public consultation. Quebec's environmental public hearing board held a public hearing on the draft development of the project to hear the concerns and views of the public and stakeholders. The hearing focused on a number issues, such as reasons for the project, its location and socio-economic impacts. The cumulative environmental effects of the project were also examined. The primary concerns were the economic repercussions of the project and its effect on tourism and fish, including salmon. The Board determined that the project would create jobs in a region affected by unemployment and the decay of its municipalities and that it would stimulate the local and regional economy. However, the Board determined that changes to the project are required to minimize impacts on the natural environment. The project proponent must monitor instream flows to ensure that fish passage facilities meet regulations. In addition, since the proposed project crosses 3 bogs, the developer must compensate for lost wetlands. A 10-year follow-up is required to assess the recovery of these environments. The developer must also maintain the aesthetic quality of the Courbe du Sault Falls in order to maintain the eco-tourism in the region. refs., figs.
This paper describes a communication and service platform for public safety personnel. The platform demonstrates just in time provisioning of data and scalable communication services and operates in a heterogeneous network environment with high survivability. As an example use case the design is aim
We examine the challenges opportunities involved in applying ecosystem services to public lands management, with an emphasis on the work of the USDA Forest Service. We review the history of economics approaches to landscape management, outline a conceptual framework defining the ...
... organization that is publicly funded and whose principal activities pertain to crime prevention, control or reduction of crime, or the enforcement of criminal law. Military service, for uniformed members of the U.S... library or other school-based services; and (ii) Is not a business organized for profit, a labor union,...
This paper reviews the public service responsibilities of lawyers, and how they can fulfill the annual goal of performing pro bono services by serving certain public involvement groups, including organization involved in Constitutional issues and environmental protection matters. Public involvement groups should consider their needs for legal services and consider soliciting lawyers to serve on their boards or to volunteer legal services which will assist those lawyers in fulfilling their professional obligations under Rules of Professional Conduct. The group should identify specific activities and tasks that require the skills and training of a lawyer, including corporate governance issues; conflict-of-interest questions; the statutory construction of laws, regulations and ordinances; or analysis of potential liability. The addition of a lawyer to advisory boards for governmental agencies and for non-profit boards of charitable, religious, civic, community, environmental and educational organizations may provide those boards with knowledge, analytical approaches and insights that complement the abilities of other board members. Rules of Professional Conduct applicable to lawyers include admonitions for lawyers to provide 'Public Service'. Representative of many rules, the American Bar Association Model Rule 6.1, entitled 'Voluntary Pro Bono Publico Service' addresses every lawyer's professional responsibility to provide legal services to those 'unable to pay'. This Model Rule exhorts each lawyer to provide fifty (50) hours of legal services without fee or expectation of fee to persons of limited means or charitable, religious or civic, community, governmental and educational organizations or to individuals, groups or organizations seeking 'to secure or protect civil rights, civil liberties, or public rights, or charitable, religious, civic, community, governmental and educational organizations in matters in furtherance of their purposes, where the payment of
... ADMINISTRATION Public Availability of General Services Administration FY 2010 Service Contract Inventory AGENCY: Office of Acquisition Policy; General Services Administration (GSA). ACTION: Notice. SUMMARY: This notice... Consolidated Appropriations Act of 2010 (Pub. L. 111-117), GSA is publishing this notice to advise the...
From 9 December onwards, the Number 9 bus, which used to run from Petit-Bel-Air all the way through to CERN, will terminate at Cornavin. With the first stretch of the new Cornavin-Meyrin-CERN tram route now in service, trams 14 and 16 will run from Cornavin to Avanchet (next to the Balexert shopping centre). During construction of the section through to Meyrin and CERN, two new bus services will be available from Avanchet, the 55 to Meyrin Village and the 56 to CERN. The Y bus route has been modified between Blandonnet and the Hôpital de la Tour: buses will no longer transit via Meyrin-Village but via the Meyrin-Satigny business park. The Y bus route has also been extended from Blandonnet to Avanchet so as to establish a connection with the tram routes 14 and 16. To get to CERN from Cornavin station during this period, you should therefore take a number 14 or 16 tram and then a number 56 bus. For further information: www.tpg.ch
Gina Cristina DIMIAN; Andreea BARBU
The purpose of this paper is to investigate how public services can contribute to enhancing quality of life. We try to answer three research questions: Which are the relevant economic and social aspects that need to be taken into account when we want to measure quality of life? Which services of general interest have the most significant impact on life satisfaction? What is the role of human resources in improving the quality of public services and, through them, the quality of life? To achie...
The public health clinic under the jurisdiction of prefectural government should continue to play a major role in maternal-child health services. Ministry of Health's revision plan for Maternal-child Health Law, according to which maternal-child health services are to be transferred totally to municipal (city-town-village) government, is strongly opposed by public health nurses and others. The plan goes against the current movement and effort to revitalize public health clinics, where more 50% of services rendered are maternal-child health related. Secondly, municipal health centers would have much more difficulty providing quality services than prefectural public health clinics which receive annual federal aid for their operation. Federal funding for maternal-child health care, regardless of jurisdictions, is currently 1/3 of standard unit cost. Extreme financial strain on municipal governments would result in regional differences in the quality of services and/or eventual financial burden on the patients. While the national government is trying to emphasize administrative aspects of the public health clinic, it is ordinary citizens' day to day health problems that people expect the clinic to deal with, individually, via check-ups, health counseling, home visits, public health education and telephone health hot line. PMID:3642046
Rook, R; Adshead, F
This article examines the development of the St George's Hospital Medical School Library public health information service. Begun in 1997 as a pilot project to support Public Health Specialist Registrars in South Thames West, it is now an established part of postgraduate training in the region. An outline of the service is described, including the evolution of the post of Public Health Librarian. Issues influencing the development of the service, and the establishment of the Librarian as part of the public health network are discussed. This is a transferable model of public health information provision, which as a centralized resource makes best use of available funding. As a LIS model it is an effective and efficient way of maximizing resources, and delivering a service to a specialist user group that is spread across a wide geographical area. PMID:11260291
BILOUSEAC Irina Adriana
Full Text Available Due to the transition from a centralized system to a decentralization of the public administration, the responsibilities of the parties involved in the organization and functioning of decentralized public services have changed, a number of administrative and financial powers being transferred from central to local level. The idea from which we started our scientific approach is the fact that the responsibility for the operation of a particular public service does not belong to a single authority. Given the importance of these services for local communities we can consider to be necessary to establish the responsibilities and powers of local public authorities in the field of decentralized public services and to identify how responsibility is divided between several levels of administrative authorities.
Noh, Normah Awang; Wahab, Haris Abd; Bakar Ah, Siti Hajar Abu; Islam, M Rezaul
The objective of this study was to know the status of the foreign workers' access to public health services in Malaysia based on their utilization pattern. The utilization pattern covered a number of areas, such as frequency of using health services, status of using health services, choice and types of health institutions, and cost of health treatment. The study was conducted on six government hospitals in the Klang Valley area in Kuala Lumpur, Malaysia. Data were collected from 600 foreign patients working in the country, using an interview method with a structured questionnaire. The results showed that the foreign workers' access to public health services was very low. The findings would be an important guideline to formulate an effective health service policy for the foreign workers in Malaysia. PMID:27177326
The paper approaches from a theoretical and empirical perspective the public-private partnership in Romania with special reference to the services of public utility. The premises for the approach are as follows: 1. The economic-social development and the reform of the public sector in the world, with the corresponding budgetary constraints and cutting off the number of jobs in the public sector represent dimensions of the development of the change management, known on world level since the...
This paper analyzes the role of the public in governance processes in public service media (PSM) in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015) research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulatio...
Moraru Marilena Ortansa
New Public Management (NPM) is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving t...
Moraru Marilena Ortansa
New Public Management (NPM) is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving t...
This article argues that services have been under-theorised, in both welfare economics and social policy analysis. Programmes for opening up public services for competition and choice, and for widening the scope for ‘targeted’ services, treat them as analogous to goods. This ignores relational and contextual elements in human well-being, and the potentially crucial role of services in meeting such needs. The author calls for co-operation between economists and social policy analysts in fillin...
Full Text Available Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. The study was conducted among library users and the information was gathered via questionnaires which consisted of structured questions. In this study, simple random sampling was used where only 132 respondents were selected. The discussion methods are using the Descriptive Statistic and Multiple Regressions used to analyze the result of this study. Results: The findings indicated that all three hypotheses which are tangible dimension, reliability dimension and responsiveness dimension was accepted by the researchers. Based on the finding, the reliability dimension is a significant with service quality in public library Sungai Petani which is mostly influenced users in using the services. However the researchers recommend that the management of public library Sungai Petani needs to focus on several services that needs further improvement such as the Online Public Access Catalogue (OPAC and welcoming atmosphere is important part of providing excellent services towards modern library service. Conclusion: In future research, the librarys management should take an effort to create the pleasant surroundings to encourage the widest possible segment of the population to use the library and to regard it as an essential part of community life and more user friendly with the customers.
Lorsque la controverse sur les gaz de schiste a éclaté au Québec, les pouvoirs publics ont fait le pari de miser sur la science et les nouvelles connaissances pour refroidir le débat et construire l’acceptabilité sociale de la filière. Or, si la stratégie retenue a permis de documenter la technique de fracturation sous ses multiples aspects et d’approfondir les connaissances sur le milieu physique, biologique, économique et social ainsi que sur l’encadrement juridique, les recherches scientif...
Full Text Available The current paper inscribes within those approaching the issue of public services from the interdisciplinary perspective. Public service development and imposing standards of efficiency and effectiveness, as well as for citizens’ satisfaction bring in front line the systemic modelling and establishing optimal policies for organisation and functioning of public services. The issue under discussion imposes an interface with powerful determinations of social nature. Consequently, the most adequate modelling might be that with a probabilistic and statistic nature. The fundamental idea of this paper, that obviously can be broadly developed, starts with assimilating the way of organisation and functioning of a public service with a waiting thread, to which some hypotheses are associated concerning the order of provision, performance measurement through costs or waiting time in the system etc. We emphasise the openness and dynamics of the public service system, as well as modelling by turning into account the statistic knowledge and researches, and we do not make detailed remarks on the cybernetic characteristics of this system. The optimal adjustment is achieved through analysis on the feedback and its comparison with the current standards or good practices.
Full Text Available Purpose: A research was made into user satisfaction with regard to the quality of library services in one of the Slovenian public libraries. The aim was to establish the type of service quality level actually expected by the users, and to determine their satisfaction with the current quality level of available library services.Methodology: The research was performed by means of the SERVQUAL measuring tool which was used to determine the size and direction of the gap between the detected and the expected quality of library services among public library users.Results: Different groups of users provide different assessments of specific quality factors, and a library cannot satisfy the expectations of each and every user if most quality factors display discrepancies between the estimated perception and expectations. The users expect more reliable services and more qualified library staff members who would understand and allocate time for each user’s individual needs. The largest discrepancies from the expectations are detected among users in the under-35 age group and among the more experienced and skilled library users. The results of factor analysis confirm the fact that a higher number of quality factors can be explained by three common factors affecting the satisfaction of library users. A strong connection between user satisfaction and their assessment of the integral quality of services and loyalty has been established.Research restrictions: The research results should not be generalised and applied to all Slovenian public libraries since they differ in many important aspects. In addition, a non-random sampling method was used.Research originality/Applicability: The conducted research illustrates the use of a measuring tool that was developed with the aim of determining the satisfaction of users with the quality of library services in Slovenian public libraries. Keywords: public library, user satisfaction, quality of library services, user
By Governmental decree of May 1999, the Agency for radwaste management (ARAO) was authorized as a state public service for managing radioactive waste from small producers. By this decree the ARAO also became the operator of the Central Interim Storage intended for radioactive waste from industry, medicine and research, located in Brinje near Ljubljana. In this paper the current situation will be presented, together with plans for improving public service and the necessary refurbishment and modernization of the storage facility. Execution of the proposed measures, modifications and a modernization will ensure proper and safe storing of all radioactive waste from small producers produced in Slovenia, thus fulfilling the requirements for full operation of the public service of radioactive waste management.(author)
Potter, J. G.
The paper discusses some of the current and potential markets for satellite data communications as projected by the Public Service Satellite Consortium (PSSC). Organizations in the public service sector are divided into three categories, depending on their expected benefits and organizational changes due to increased satellite telecommunications use: A - modest institutional adjustments are necessary and significant productivity gains are likely; B - institutional requirements picture is promising, but more information is needed to assess benefits and risk; and C - major institutional adjustments are needed, risks are high but possible benefits are high. These criteria are applied to the U.S. health care system, continuing education, equipment maintenance, libraries, environmental monitoring, and other potential markets. The potential revenues are seen to be significant, but what is needed is a cooperative effort by common carriers and major public service institutions to aggregate the market.
Mailand, Mikkel; Hansen, Nana Wesley
Denmark and Sweden have some of the largest public sectors in Europe. They are also characterized by predominantly voluntaristic labor market models where collective bargaining and employee involvement play a relatively strong role in public sector employment relations (ER). In this chapter, we...... analyze similarities and differences between the two countries regarding their public sectors and their public sector ER. The analysis focuses on three themes: main public services reforms and New Public Management (NPM), changes in the ER and job levels and the relationship between parliamentary politics...... and ER. Finally, a multiple austerity typology proposed by Lodge and Hood (2012) is applied to the two Scandinavian cases. We argue that although employment levels remain high, and the public sector ER systems are still basically voluntaristic, changes have been seen in ER models. These changes have...
Full Text Available The goal of this paper is to quantitatively assess the relationships between the service structure and size and age structure of the population, as well as the income levels and employment structure of Estonian municipalities. The article consists of three parts. The first part deals with the relationships between the demand for local public services and the main parameters that characterize the population of a municipality based on existing theoretical and empirical studies. The second part outlines the relationship between the models of optimal public service delivery areas and population structure and income levels. In the third part an empirical analysis is carried out to assess the relationship between the structure of Estonian municipal expenditures (by service type and population size and age structure, as well as work related income (salary level and employment structure.
Introduction: The Public Dental Service in Norway has changed during the last decades. Dental hygienists have increased in numbers, but how this has influenced the organization of the patient treatment at the clinics is not well known. Aim: The aim of this study was to investigate the organization of the work-day in the Public Dental Service in Northern Norway in terms of who is being treated and what treatment is being performed. The aim was also to explore how the patients are distribute...
Bachelor thesis called Proposal of catalogue of ICT services of public sector is dealing with the way how catalogue will help to effectively manage public sector's ICT. Catalogue should serve to record at first provided, at second supplied services. Then it should be divided de-pending on the way how it is serving. Next option for finding a solution is also the first analysis of possible condition and its comparison with conditions in other countries (e.g. the Great Britain). Due to possible ...
Josefin Sporrong; Jan Bröchner
When procuring building design services, public clients may provide incentives for the development of design tools and management practices that lead to more sustainable buildings. Procedures for selecting design professionals, including the choice of contract award criteria, can be analysed as the outcome of external and internal factors that influence procuring units. This investigation studies how the selection procedures that Swedish municipal clients rely on when procuring services from ...
Maristela Santini Martins; Priscila Becher Goese; Marta Martins Barrionovo; Maria Cristina Komatsu Braga Massarollo
Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptive study of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 Basic Health Units located within the Southern Health Technical Supervision. Results: grouped into four categories of required rights: access to goods and services (62.4%) being, access to specialized exams (28.7%), access to consultations (16.6%), referral to a spe...
Andreas, Berta Tubillejas; Garcia, Haydee Calderon; Taulet, Amparo Cervera
According to services marketing theory, the servicescape modifies final consumer behaviour. This work proposes a conceptual model which analyses the relationship between servicescape and consumer emotions as a preliminary stage in consumer response to the purchase process. This study offers a new contribution by considering servicescape as an integrating concept in the model for the physical and social dimensions of the setting. The model is applied to cultural public services.
Under the background of new village construction, the necessity of remodeling the supply mechanism of rural public service is expounded. It is conducive to improving the capability of public service to satisfy farmers’ demand; to constructing a rural diversified public service system and improving the supply efficiency of rural public goods; to realizing the equalization of urban-rural public services to coordinate urban-rural development. Problems in the supply of Chinese rural public services are analyzed:the demand of rural public goods is enormous, governmental fiscal expenditure is insufficient; social organization is imperfect and public service capability is weak; urban-rural gap is large and the supply of pubic service is unequal; the system of rural public service is single and the functions are imperfect; the market degree of rural public service is low and the efficiency needs improving. In view of these problems, the strategies for remodeling the supply mechanism of rural public service are put forward, covering intensifying the input intensity of the government, expanding the coverage of public services; vigorously supporting the development of social organization and improving its capability of public goods; breaking through dual system and realizing the equalization of urban-rural public service; perfecting rural diversified public services and perfecting its public service functions; promoting the market progress of rural public services and improving the efficiency of public service.
The field survey of two natural villages found that the relationship capital plays an important role in rural public sports service benefiting from the rural elite operation mode. However,negative effect brought by the relationship capital should not be neglected,including distorting the social equity,increasing social transaction cost,and weakening the public trust in government. It is a top priority to effectively evade its negative effect and bring into full play huge potential of the relationship capital.
The field survey of two natural villages found that the relationship capital plays an important role in rural public sports service benefiting from the rural elite operation mode. However, negative effect brought by the relationship capital should not be neglected, including distorting the social equity, increasing social transaction cost, and weakening the public trust in government. It is a top priority to effectively evade its negative effect and bring into full play huge potential of the ...
Full Text Available The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis is developed aiming at explaining this relationship and guiding the empirical study. This is based on an exploratory case study of a metro company in Europe. The results of the study put in evidence two key findings. The first is related to the level of service quality in its main dimensions. We conclude that reliability, security, speed, comfort and punctuality are quality dimensions of greater importance for the public transport services. Secondly, the study explores satisfaction and their determinants. Despite literature stipulates the existence of a distinction between the constructs of quality and satisfaction, this study found that the transport company, non-customers and customers clearly do not make such a distinction.
J. van Dijck; T. Poell
This article investigates how the rise of social media affects European public service broadcasting (PSB), particularly in the United Kingdom and The Netherlands. We explore the encounter of "social" and "public" on three levels: the level of institution, professional practice, and content. After in
Kjeldsen, Anne Mette; Jacobsen, Christian Bøtcher
Numerous studies have shown that public service motivation (PSM) is positively associated with public sector employment. However, the question of whether PSM influences or is influenced by employment decisions remains open, since previous studies have mostly relied on cross-sectional samples with...... experienced employees. This article investigates the relationship between PSM and employment sector in pre-entry and post-entry settings using data from a panel of Danish physiotherapy students surveyed before and after their first job in the public or private sector. The analyses show that PSM is neither...
Fonseca, Filipa; Brito, Carlos; Pinto, Sofia
This paper reports on a study that explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to analyse this relationship, the concepts of service quality, consumer satisfaction and dissatisfaction are assessed. A model of analysis was developed which aimed at explaining this relationship and guide the empirical study. This was based on an exploratory case study...
Cazavan-Jeny, Anne; Jeanjean, Thomas
Cette communication traite des déterminants et des conséquences de la publication d'informations prévisionnelles (IP) au moment des introductions en bourse. Sur un échantillon de 89 introductions en bourse, les résultats indiquent que les firmes avec une IP détaillée font moins d'erreurs de prévision des résultats futurs.
Full Text Available Public objectives are mostly developed within public administrations, which despite apparent Weberian rationality work mainly evolutionarily, i.e. by imitation of what already works in other areas and what randomly brings good results. The rule of law that is fundamental to the Western democratic order cannot work without morality and legal values. If we want workable values, we must understand them at their core, which is not the domain of law. The starting point is an individual who operates primarily on the basis of his personal characteristics regardless of all the present theories of the public administration. Entering into the unknown with full preparedness for the changes will be the motto of the future public administration. We are much closer to such a stance if we know how the public service values are really established and implemented.
World Bank, (WB)
This report discusses the contours of a possible strategic direction, the necessary basic institutional set up for implementation, and key reform policy options to be tackled in order to complete the foundations of the decentralization reform initiated in 2001. Croatia is still a highly centralized country in terms of decision making on public service financing and delivery, as compared to...
Moely, Barbara E.; Ilustre, Vincent
As New Orleans began to rebuild after Hurricane Katrina, Tulane University also began its recovery process. A new initiative in the recovery was the establishment of a public service graduation requirement for undergraduate students. Attitudes toward the requirement were assessed for 290 first-year and 257 advanced students in fall 2006. The…
Perry, James L.; Vandenabeele, Wouter
This article takes stock of public service motivation research to identify achievements, challenges, and an agenda for research to build on progress made since 1990. After enumerating achievements and challenges, the authors take stock of progress on extant proposals to strengthen research. In addit
The House of Commons Public Administration Committee is currently considering the role of the Parliamentary and Health Service Ombudsman. Professor Patrick Dunleavy, Co-Director of Democratic Audit gave evidence at the Committee’s most recent hearing on the topic. In this post, Richard Berry summarises the evidence presented and highlights key recommendations for improving the Ombudsman’s role in citizen redress.
Henry, Deborah B.; Neville, Tina M.
In an effort to establish benchmarks for comparison to national trends, a web-based survey explored the research, publication, and service activities of Florida academic librarians. Participants ranked the importance of professional activities to the tenure/promotion process. Findings suggest that perceived tenure and promotion demands do…
Performance of public professional services (PPS) form an ongoing debate, often linked to NPM, between politicians, managers, professionals and citizens. The introduction of NPM has presumably led to the managerialization of professional practices, it is perceived as a managerial discourse focused o
This paper reviews the channels through which empowerment may improve the efficiency and quality of public service delivery, particularly in developing Asia. Departing from a macro perspective, we focus and revisit microeconomic evidence for three broad measures aimed at empowering the poor: empowerment through voice, empowerment through exit, and empowerment through information.
Valdmanis, Vivian; DeNicola, Arianna; Bernet, Patrick
In this paper, we assess the capacity of Florida's public health departments. We achieve this by using bootstrapped data envelopment analysis (DEA) applied to Johansen's definition of capacity utilization. Our purpose in this paper is to measure if there is, theoretically, enough excess capacity available to handle a possible surge in the demand for primary care services especially after the implementation of the Affordable Care Act that includes provisions for expanded public health services. We measure subunit service availability using a comprehensive data source available for all 67 county health departments in the provision of diagnostic care and primary health care. In this research we aim to address two related research questions. First, we structure our analysis so as to fix budgets. This is based on the assumption that State spending on social and health services could be limited, but patient needs are not. Our second research question is that, given the dearth of primary care providers in Florida if budgets are allowed to vary is there enough medical labor to provide care to clients. Using a non-parametric approach, we also apply bootstrapping to the concept of plant capacity which adds to the productivity research. To preview our findings, we report that there exists excess plant capacity for patient treatment and care, but question whether resources may be better suited for more traditional types of public health services. PMID:24687803
Maristela Santini Martins
Full Text Available Objective: analyzing the rights of patients required in a public service ombudsmen. Methods: an exploratory, descriptive study of documentary research. 109 complaint forms coming from the basic network were analyzed, related to 12 Basic Health Units located within the Southern Health Technical Supervision. Results: grouped into four categories of required rights: access to goods and services (62.4% being, access to specialized exams (28.7%, access to consultations (16.6%, referral to a specialist (5.7%, referral for urgent/emergency cases (1.3%, monitoring through home visits (7.6%, guaranteed medications (2.5%. Quality of health services (36.9% divided into: decent, considerate and respectful care (26.8%, guidance/clarification (9.6%, and public disclosure of government programs (0.6% and adequate infrastructure (0.6%. Conclusion: the rights that patients required are related to access, quality, treatment and adequate infrastructure.
Full Text Available The paper approaches from a theoretical and empirical perspective the public-private partnership in Romania with special reference to the services of public utility. The premises for the approach are as follows: 1. The economic-social development and the reform of the public sector in the world, with the corresponding budgetary constraints and cutting off the number of jobs in the public sector represent dimensions of the development of the change management, known on world level since the ’80s period. These issues have created the conditions and opportunities for new economic, managerial, social, political concepts and theories of law and have “invented” new models of public services to which specific models of management correspond. The theory is enriched with new dimensions switching from an immediate conception of the public sector reform and public services reform – that can be temporarily delimited in a political mandate – to a conception based on stages, with rules that are well thought, accepted and understood by all the involved actors (politicians, users-citizens, suppliers. 2. The development of the adequate institutional context for the promotion of the public-private partnership simultaneously with the stable, coherent legal context inscribes in extremely diverse backgrounds, differing from country to country and awarding a different place to the intervention of the public power, within the framework of the capacity building process. Therefore, the models promoted by the developed countries can be considered experiences, varying from a public service to another, from a city to another or from country to country, requiring contextual, cultural, economic, social adjustments. 3. The public authority through the public-private partnership seeks an improvement of the public service quality and the private operator seeks a profit proportional with the capital invested, with his competencies and risks. The diversity of the
Godbole, A; Temkin, T; Cradock, C
The authors originally circulated the concepts in this proposal during May 1995. The purpose was to support an open, public dialogue regarding the restructuring of the mental health and substance abuse services in Illinois in anticipation of Medicaid funding changes. Restructuring mental health and substance abuse service systems should follow certain key principles. These principles are applicable to other states, particularly those large in territory and population. The authors propose the temporary use of multiple managed care companies serving as administrative services only (ASO) organizations, each of whom would have responsibility for a given geographic portion of a state. The role of the ASOs would be to organize providers into networks on a regional basis and transfer managed care expertise in financing and clinical management to the relevant state departments and provider groups. Changes in the service delivery system would be phased in over time with reorganization of key components of the system during each phase. Where the provision of mental health, substance abuse, and social services is split among multiple state agencies, these agencies would be merged to achieve unified funding and administrative efficiency. Patients and advocacy organizations would play a key role in overseeing and shaping system restructuring at all levels, including a governmental board reporting to the governor, overseeing ASO organizations' operations and assuring quality and access at the provider level. The authors propose funding of public behavioral health services through use of a tiered, integrated funding model. PMID:9502053
... 32 National Defense 5 2010-07-01 2010-07-01 false U.S. Public Health Service (USPHS), other than... FACILITIES Beneficiaries of Other Federal Agencies § 728.54 U.S. Public Health Service (USPHS), other than... 43 (Contract Health Service Purchase Order for Hospital Services Rendered) or HRSA form 64...
Dans ce rapport, on examine les facteurs des immigrants dans les regions metropolitaines de recensement (RMR) au Canada, les repercussions sur les services publics offerts dans les regions urbaines et les caracteristiques de l'emploi des immigrants.
Amit Mehra; Gireesh Shrimali
Public “Beta” launches have become a preferred route of entry into the markets for new software products and web site based services. While beta testing of novel products is nothing new, typically such tests were done by experts within firm boundaries. What makes public beta testing so attractive to firms? By introducing semi-completed products in the market, the firm can target the early adopter population, who can then build the potential market through the word of mouth effect by the time ...
Gemma Boag; McDonald, David A.
There is a profusion of literature on the commercialisation of water services around the world, but relatively little of this research speaks of alternatives to privatisation. The literature that does exist tends to be scattered in its regional and thematic orientation and inconsistent in its analytical frameworks. The writing on public-public partnerships (PUPs) is arguably the best known and most rigorous of this literature, but even this is relatively thin, with a tendency to uncritically ...
Lin, Pei-Ying; Grewal, Naomi Sparks; Morin, Christophe; Johnson, Walter D.; Zak, Paul J
This paper presents a neurophysiologic model of effective public service advertisements (PSAs) and reports two experiments that test the model. In Experiment 1, we show that after watching 16 PSAs participants who received oxytocin, compared to those given a placebo, donated to 57% more causes, donated 56% more money, and reported 17% greater concern for those in the ads. In Experiment 2, we measured adrenocorticotropin hormone (ACTH) and oxytocin levels in blood before and after participants...
Clarke, M. J.; Oborne, D. J.
A series of questionnaire studies is described, which was carried out on passengers in public service vehicles in the United Kingdom particularly cross-channel hovercraft, helicopter and train. The effectiveness of the different rating techniques employed is examined and it is demonstrated that useful and reliable information can be obtained on the effects of such physical parameters as vibration, vehicle motion and noise using rating methods which involve no external standards. Some results obtained from analysis of the survey returns are presented.
En analyse af EU-Kommissionens 17 Beslutninger angående statsstøtte til Public Service Broadcasting, der er truffet efter afsigelse af Altmark-dommen i juli 2003. Kommissionen har i alle tilfælde først analyseret om de fire Altmark-krav er opfyldt, og det er aldrig tilfældet. dernæst har den...
Xeni Dassiou; Peter Langham; Charles Nancarrow; Alex Scharaschkin; Dan Ward
Public services in the UK have been transformed over the past 25 years with the introduction of market oriented solutions into their provision. This has been characterised by a shift away from state provision to independent providers, and by the introduction of competition and choice. This shift was partly ideologically motivated and partly driven by budget cutting considerations following the financial crisis. As such it has been lacking a comprehensive economic justification or method of an...
Should Catholic adoption agencies be required to serve gay couples because they are willing to serve non-Catholics? Should Catholic hospitals be required to provide contraceptives to those who want them? Such questions lie at the heart of contemporary controversy, in Britain and the USA, over the appropriate scope for conscientious exemptions from antidiscrimination law, and over the implications of allowing voluntary associations a role in providing important public goods and services. Freed...
This is an Author's Accepted Manuscript of an article published in Popular Communication: The International Journal of Media and Culture, 11(3), 227-241, 2013, copyright Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/15405702.2013.810081. Through a critical review of recent literature and policy concepts, this article puts together history and analysis to consider the relationship between race and UK public service broadcasting. Building on earlier work that reco...
The goal of this paper is to explore the consequences of employee’s customer orientation in public services organizations. We will start with a literature review of the theory of customer orientation measurement and the consequences of this orientation at organizational and individual level. Then, the research methodology and results are presented. Conclusions, research limitations and future directions are included at the end of the paper. We identified positive direct effects of the employe...
30 years of rapid economic development in China has brought about prosperity as well as enlarged disparity, among which is the dramatic cleavage between rural and urban, a challenge that many developing countries have to face. In order to achieve a more balanced and integrated development between rural an urban, since late 2008, the Chengdu Municipality has allocated budget for village level public services projects, and entitle local villagers the right to decide, monitor evaluate the projec...
Guerrero, Erick G; Andrews, Christina; Harris, Lesley; Padwa, Howard; Kong, Yinfei; M S W, Karissa Fenwick
In this mixed-method study, we examined coordination of mental health and public health services in addiction health services (AHS) in low-income racial and ethnic minority communities in 2011 and 2013. Data from surveys and semistructured interviews were used to evaluate the extent to which environmental and organizational characteristics influenced the likelihood of high coordination with mental health and public health providers among outpatient AHS programs. Coordination was defined and measured as the frequency of interorganizational contact among AHS programs and mental health and public health providers. The analytic sample consisted of 112 programs at time 1 (T1) and 122 programs at time 2 (T2), with 61 programs included in both periods of data collection. Forty-three percent of AHS programs reported high frequency of coordination with mental health providers at T1 compared to 66% at T2. Thirty-one percent of programs reported high frequency of coordination with public health services at T1 compared with 54% at T2. Programs with culturally responsive resources and community linkages were more likely to report high coordination with both services. Qualitative analysis highlighted the role of leadership in leveraging funding and developing creative solutions to deliver coordinated care. Overall, our findings suggest that AHS program funding, leadership, and cultural competence may be important drivers of program capacity to improve coordination with health service providers to serve minorities in an era of health care reform. PMID:26350114
This essay analyses one of the most contentious topics in U.S. television studies: the conceptualization of public service in broadcasting. It gives a historical perspective of public service in broadcasting in the US and the political and ideological implications in the broadcasting of the programs and films. This essay analyses one of the most contentious topics in U.S. television studies: the conceptualization of public service in broadcasting. It gives a historical perspective of public s...
... HUMAN SERVICES Health Resources and Services Administration Public Health Service Act, Non-competitive...: Section 330I(d)(2) of the Public Health Service Act, as amended, 42 U.S.C. 254c-14(d)(2). Catalog of... INFORMATION CONTACT: Monica Cowan, Public Health Analyst, Office for the Advancement of Telehealth, Office...
Moraru Marilena Ortansa
Full Text Available New Public Management (NPM is considered as a global paradigm emerging in response to economic, institutional, political, and ideological changes.Many attempts to define the New Public Management have been made and there are several definitions of this notion, referring to the implementation of management ideas from business and private sector into the public services.Over the past few years, Romania has been facing a great challenge as it has to enhance its public management for achieving the European standards and values of transparency, predictability, accountability, adaptability and efficiency. The necessity of a modern administration at European standards exists both at the level of the citizen, and at the level of institutions delivering public services.According to the provisions of its last stand-by arrangement with IMF, Romania placed emphasis on restoring medium- and long-term sustainability and paved the way for future growth. Structural reforms were a large component of the program, including tax administration, pensions, public wages and employment, and social benefits, improving public sector efficiency, as well as enhancing the business environment.\\\\\\\\r\\\\\\\
Nielsen, Mette Strange
Employee engagement has long been capturing the attention of researchers and practitioners (Bakker, Albrecht, & Leiter, 2011; Kahn, 1990), due to its positive impact on various measures of organizational performance and individual level outcomes (Gruman & Saks, 2011; Harter, Schmidt, & Hayes, 2002......). To date however, employee engagement has primarily been studied in private manufacturing firms, but since it cannot be assumed that employee engagement models developed in the private sector are applicable to the public sector (Boselie, 2010; Taher & Emmert, 1992), future research is needed. The...... purpose of this paper is therefore to build a research agenda aiming to understand employee engagement in a public service context. The paper begins with a literature review of the main contributions to the study of employee engagement and then follows with a brief review of the public sector...
This paper analyzes the relation between publishing performance results on the Internet, stakeholder accountability and the effectiveness and legitimacy of public service organizations. On the basis of empirical research of websites in the Netherlands, I conclude that education and health care organ
Report made on behalf of the mixed parity commission in charge of the text proposal about the remaining dispositions to be discussed of the project of law relative to the electric and gas public utilities and to the electric and gas companies; Rapport fait au nom de la Commission mixte paritaire chargee de proposer un texte sur les dispositions restant en discussion du projet de loi relatif au service public de l'electricite et du gaz et aux entreprises electriques et gaziere
Lenoir, J.C.; Poniatowski, L
This project of law aims to adapt the electricity and gas sector to the new economical context of opening of the energy markets to competition. It gives to energy companies the internal organization base necessary to warrant a high level of service and a transparent and non-discriminatory access of third parties to transport and distribution networks. These evolutions will allow Electricite de France (EdF) and Gaz de France (GdF) companies to compete on equal terms with their European competitors. It confirms first the prime role of public utility of both companies and then transposes the dispositions of the European directives relative to the organization of EdF and GdF integrated companies. It foresees the creation of two daughter companies for the management of energy transport activities. The project of law foresees also the change of the status of EdF and GdF companies and the reform of the retirement pensions of the personnel. This report presents, first, in a comparative table the articles adopted by the French house of commons and the changes adopted by the Senate. Then, a common text is proposed by the mixed parity commission for the articles that remained under discussion. (J.S.)
Maltzkait, Anika; Pfurtscheller, Clemens
Multihazard risk analysis and disaster planning for emergency services as a basis for efficient provision in the case of natural hazards - case study municipality of Au, Austria A. Maltzkait (1) & C. Pfurtscheller (1) (1) Institute for Interdisciplinary Mountain Research (IGF), Austrian Academy of Sciences, Innsbruck, Austria The extreme flood events of 2002, 2005 and 2013 in Austria underlined the importance of local emergency services being able to withstand and reduce the adverse impacts of natural hazards. Although for legal reasons municipal emergency and crisis management plans exist in Austria, they mostly do not cover risk analyses of natural hazards - a sound, comparable assessment to identify and evaluate risks. Moreover, total losses and operational emergencies triggered by natural hazards have increased in recent decades. Given sparse public funds, objective budget decisions are needed to ensure the efficient provision of operating resources, like personnel, vehicles and equipment in the case of natural hazards. We present a case study of the municipality of Au, Austria, which was hardly affected during the 2005 floods. Our approach is primarily based on a qualitative risk analysis, combining existing hazard plans, GIS data, field mapping and data on operational efforts of the fire departments. The risk analysis includes a map of phenomena discussed in a workshop with local experts and a list of risks as well as a risk matrix prepared at that workshop. On the basis for the exact requirements for technical and non-technical mitigation measures for each natural hazard risk were analysed in close collaboration with members of the municipal operation control and members of the local emergency services (fire brigade, Red Cross). The measures includes warning, evacuation and, technical interventions with heavy equipment and personnel. These results are used, first, to improve the municipal emergency and crisis management plan by providing a risk map, and a
Full Text Available When procuring building design services, public clients may provide incentives for the development of design tools and management practices that lead to more sustainable buildings. Procedures for selecting design professionals, including the choice of contract award criteria, can be analysed as the outcome of external and internal factors that influence procuring units. This investigation studies how the selection procedures that Swedish municipal clients rely on when procuring services from architectural and engineering consultants provide incentives for environmentally sustainable design management. Questionnaire responses from 93 Swedish municipalities show that a minority include sustainability-related criteria in tender assessments. Environmental management systems were a criterion for 30% of the respondents, while only 11% regularly used life cycle cost as a criterion. More than half of all municipalities were reported to have a general policy for services procurement, and these policies usually include environmental sustainability. However, these policies are not always followed when procuring construction-related services. Smaller municipalities are less likely to have a general policy. Consequently, incentive effects for design service firms are probably weak. Better skills and provider-selection methods among clients are needed for rewarding sustainable design practices more strongly. DOI: 10.3763/aedm.2009.0903 Published in the Journal AEDM Volume 5, Number 1, 2009 , pp. 24-35(12
Riley-Huff, Debra A.
This article is an analysis of academic library organizational culture, patterns, and processes as they relate to Web services. Data gathered in a research survey is examined in an attempt to reveal current departmental and administrative attitudes, practices, and support for Web services in the library research environment. (Contains 10 tables.)
Full Text Available This paper analyzes the role of the public in governance processes in public service media (PSM in Poland in the post mass-media era, characterized by participatory culture and network practices. Referencing the findings of the “Democratization of media policy in the digital ecosystems” (2014–2015 research project, the study aims to map the effectiveness of existing tools, practices and attitudes toward opening-up Polish public media enterprises to the public. Examination of media regulation, grey literature (corporate documentation, strategies, reports and civil society initiatives are likely to indicate the ways and extent to which members of the public might currently participate in the decision-making and control. On the basis of hypotheses that public media enterprises in Poland are not fully prepared for the multi-stakeholder and advanced model of PSM, the study takes into account potential systemic/regulatory, organizational and social barriers for change. The salient questions to be addressed are: What are the strategies and practices through which members of civil society might get involved? At what stages are the publics able to engage? How can PSM take advantage of the development of online tools offering space for interaction and collaboration? How is it possible to make the public more active and interested in governance and participation?
Rimer, Barbara K
The concerted, strategic efforts of government leaders can create rapid accelerations in knowledge and the application of that knowledge for the public good. Government service can represent part or all of one's career. Working at the National Institutes of Health (NIH) early in my career helped me develop a macro-level understanding of how the NIH operates, what forces propel change, how priorities are set, and how programs are developed. While leading a large division at the National Cancer Institute later in my career, after many years in a research institution and academia, we created new models for collaboration, including transdisciplinary centers, the first NIH unit focused on dissemination (now implementation science), and tools that enabled citizens, scientists, and others to access and use effective interventions, new data sets, and ways to aggregate data to show local cancer profiles. In this article, I provide my own career as an example of the opportunities afforded by federal service-for both individuals in government service and the public good. PMID:27147538
Full Text Available Decentralization in Indonesia was meant to aid in the shifting of power from the central government to local governments, with the main aim to increase public services towards a more expeditious, efficient, flexible, and high quality of services, changing the paradigm from a ‘served bureaucracy’ towards a ‘bureaucracy that serves’. This research will evaluate: first, the perception of public service consumers towards the quality of public/government services, second, the perceived value received from public services, as well as third, the measurement of their satisfaction level resulting from the quality of services delivered by local governments at city level in the three areas of the Java Island. The research will use triangulation methods: qualitative research will be conducted using focus group discussions whereas quantitative research will be conducted using surveys.The findings are: first, the ten dimensions of service quality for the public sector -i.e. tangibility, reliability, responsiveness, credibility, competence, understanding customers, access, security, communication, and courtesy- were all proven to form the service quality construct in the public service quality. Moreover the proposed model that depicts the relationship between public service quality, perceived value and satisfaction was also confirmed; hence provide an evaluation tool for public services in city level.
We discuss the issue of distributed and cooperative decision-making in a network game of public service location. Each node of the network can choose to be a provider of service which is accessible to the provider itself and also to all the neighboring nodes. A node may also choose only to be a consumer, and then it has to pay a tax, and the collected tax is evenly distributed to all the service providers to remedy their cost. If nodes do not communicate with each other but make individual best-response decisions, the system will be trapped in an inefficient situation of high tax level. In this work we investigate a decentralized local-consensus selection mechanism, according to which nodes in need of service recommend their neighbors of highest local impact as candidate servers, and a node may become a server only if all its non-server neighbors give their assent. We demonstrate that this local-consensus mechanism, although only involving information exchange among neighboring nodes, leads to socially effici...
Full Text Available This research aims to analyze the influence of marketing public relation and service quality at Bank Mandiri on corporate image through public. Convenience sampling method has been selected in order to obtain the data in this study. The analysis method that used was the path analysis. The research result had shown that: marketing public relation and service quality have significant influence simultaneously and partially on public opinion on the first structure equation. The second structure equation shows that: marketing public relation, service quality had significant influence simultaneously on corporate image. The service quality have not partially the quality of service have not influence significant partially on corporate, but variable marketing and public relation have partially influential public opinion influence significant partially on corporate image.DOI: 10.15408/etk.v12i2.1916
Meyer, Anne-Marie; Davis, Meredith; Mays, Glen P
More than a decade has passed since a conceptual framework was introduced to guide public health services and systems research (PHSSR) and elucidate the relationships associated with system performance. Since then, research has primarily focused on performance, standards, and key processes, with less emphasis on identification of measures or methods. Capacity lies at one end of the conceptual framework, although little emphasis has been placed on measuring and defining "capacity" of the public health system. This is striking, given organizational capacity is a critical determinant of performance and is necessary for understanding systematic effectiveness, sustainability, or generalizability. As a nascent field, PHSSR needs to develop a definition of organizational capacity and elucidate its relationship within a research framework. Evidence must be developed on the temporal and causal relationships between capacity, process/performance, and outcomes. The purpose of this article was to review research frameworks and capacity measures in various disciplines to expand the existing PHSSR conceptual framework. PMID:23023278
Gois, Breno Vincius de; Franca, Vladimir da Rocha [Universidade Federal do Rio Grande do Norte (UFRN), Natal, RN (Brazil)
The Natural Gas passes through an outbreak of enormous growth in Brazil. Important in several economies in the world and is one of the main components of the energy matrix of various countries, including neighbouring Southern Cone, such as Argentina and Bolivia, he begins to own as a major viable alternatives to replace oil, along with alcohol and biodiesel. When the distribution of the gas flowing, this should be governed by a system of public law, according to the principles governing the administration, is emphasizing the principle of continuity, efficiency, and generally modest, because this is public service, and how to see this be seen on a strong regulation of the Member States of the Federation, which has the power to provide them directly or by concession. (author)