British Library Electronic Table of Contents (United Kingdom)

Purpose - Customer relationship management (CRM) indicates a comprehensive strategy and an interactive process intended to achieve an optimum balance between corporate investment and the satisfaction of customer needs to generate the maximum profit. E-CRM refers to CRM using internet technology plus a database, OLAP, data warehouse, data mining, etc. In order to gain an understanding of the efficiency of implementing an e-CRM system within the library context, to develop theoretically and empirically an evaluation process for the e-CRM system and survey its impact on service quality, a pilot scheme was initiated in 2004. The pilot scheme was to design and implement an e-CRM prototype system for a particular academic library in Taiwan and to survey the system's performances. This paper aims...

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... Proc Natl Acad Sci USA 97:11032-7 27. Duman RS 2002 Genetics of childhood disorders: XXXIX. Stem cell research, part 3: ...

Science.gov (United States)

and Watkins,. W.B.: Further. Development of the Dynamic. Gas Temperature. Measurement ...... Grover, ed.,. SPIE. Proc. Vol. 954, Society of Photo-Optical ...

British Library Electronic Table of Contents (United Kingdom)

The paper takes as its starting point the diffusion of ICT applications associated with so-called 'customer relationship management' (CRM). CRM encourages organisations to shift their understanding of customers from an episodic and transaction-based perspective to one that emphasises continuous 'relationship management'. CRM applications thus promise to deliver more, real-time accurate information about consumer habits and behaviours therefore allowing organisations to maximise their extraction of business value. This paper explores the ways in which such inscriptive technologies are not merely referential but also constitutive of contemporary re-presentations and ideals of the consuming subject. Focusing on what we might call the 'digital doubles' of customer relationship management the a...

British Library Electronic Table of Contents (United Kingdom)

Introduction: Patients in underdeveloped nations have limited access to life-saving medical technology including cardiac rhythm management (CRM) devices. We evaluated alternative means to provide such technology to this patient population while assessing the safety and efficacy of such a practice. Methods: Patients in the United States with clinical indications for extraction of CRM devices were consented. Antemortem CRM devices were cleaned and sterilized following a protocol established at our institution. Surveillance in vitro cultures were performed for quality assurance. The functional status of pulse generators was tested with a pacing system analyzer to confirm at least 70% battery life. Most generators were transported, in person, to an implanting institution in Nicaragua. Recipien...

British Library Electronic Table of Contents (United Kingdom)

Purpose - To sustain competitive advantage, it is necessary to understand consumers and their psychological fears and deliver them a service solution which is best under existing conditions so as to ensure consumer loyalty and retention. This paper seeks to conceptualise and operationalise customer relationship management (CRM) through two component model (operational CRM (OCRM) and analytical CRM (ACRM)), particularly in the healthcare sector. Design/methodology/approach - The relationship between OCRM, based on three patient-staff constructs (physicians, nurses and support staff) and ACRM based on four constructs (satisfaction, repatronization, recommendation and organizational performance) was analysed using confirmatory factor analysis (AMOS). The data for the model were collected from...

British Library Electronic Table of Contents (United Kingdom)

Customer relationships, product development, data integration and demand-driven supply chains are key concepts for companies that wish to remain competitive in today?s global economy. To address this important information management issue, the present study examines how, within a demand-driven network context, an eCRM can influence the interorganizational product development process between a manufacturer and its key customers. The theoretical model, built on research related to a technology assimilation model based on Fichman?s (2000) work, was tested on data from 104 manufacturers in the wireless equipment sector. The results show that the adoption of an eCRM does not moderate the relationship between collaborative e-product development involving a manufacturer and its key customers and ...

British Library Electronic Table of Contents (United Kingdom)

Purpose - The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes with practical implications for managers. Design/methodology/approach - The literature surrounding customer loyalty, customer satisfaction, effective CRM and managing loyalty in a profitable manner are all reviewed. The paper allows managers to consider a wide range of material in the context of their business. Findings - The need for businesses to retain customers is an important issue in today's global marketplace. To retain customers, a business must forge loyal and long-term relationships with profitable customers. Reasons why customers le...

Energy Technology Data Exchange (ETDEWEB)

The possible parameters of a photon linear collider at its ultimate luminosity, based on the VLEPP physics and technology V.E. Balakin et al., Proc. 6th Nat. Conf. on Accelerators, Dubna, 1978; V.E. Balakin, Proc. 4th Int. Workshop on Next Generation Linear Colliders, Garmisch, 1992, are presented. At a photon energy of 100x100 GeV the maximum achievable luminosity is about 1x10{sup 36} cm{sup -2} s{sup -1}. Beam parameters, luminosity characteristics, and ways to reduce the background are considered as well. ((orig.)).

UK PubMed Central (United Kingdom)

Extensive sequence repeats have been observed in a biologically active fragment of type 24 streptococcal M protein, namely Pep M24 [Beachey, E. H., Sayer, J. M. & Kang, A. H. (1978) Proc....Full Text Available

UK PubMed Central (United Kingdom)

A full-length complementary DNA clone encoding tryptophan decarboxylase (TDC; EC 4.1.1.28) from Catharanthus roseus (De Luca V, Marineau C, Brisson N [1989] Proc Natl Acad Sci USA 86:...Full Text Available

British Library Electronic Table of Contents (United Kingdom)

A classical linear group GJ between the graded ring S= d=0^~Sd, where Sd is the character group of the symmetric group Sd, and the inverse limit J with respect to n of rings of symmetric polynomials in n variables. As a consequence, we complete the description of relations between generators for O(n)-invariants as well as the description of relations for invariants of mixed representations of quivers. We also obtain an independent proof of the result that the ideal of free relations for GL(n)-invariants is zero, which was proved by Donkin in [S. Donkin, Invariant functions on matrices, Math. Proc. Cambridge Philos. Soc. 113 (1993) 23-43].

British Library Electronic Table of Contents (United Kingdom)

Purpose - The purpose of this paper is to provide a better understanding of how the internet is used as a strategic tool in electronic customer relationship management (e-CRM) in the football sector. In particular, the research questions this paper addresses are: How can the online environment be described? How are the customers served in this online environment? The first research question provides an overview of the online environment and the second research question describes the services offered in this online environment. Design/methodology/approach - The qualitative research is the appropriate approach, in order to collect the required data, as the particular research characterizes a complete and comprehensive view and understanding of a phenomenon in its entity. The research is base...

Energy Technology Data Exchange (ETDEWEB)

We investigate the variation of the out-of-phase periodic rhythm produced by two chaotic neurons {bold (}Hindmarsh-Rose neurons [J. L. Hindmarsh and R. M. Rose, Proc. R. Soc. London B {bold 221}, 87 (1984)]{bold )} coupled by electrical and reciprocally synaptic connections. The exploration of a two-parametric bifurcation diagram, as a function of the strength of the electrical and inhibitory coupling, reveals that the periodic rhythms associated to the limit cycles bounded by saddle-node bifurcations, undergo a strong variation as a function of small changes of electrical coupling. We found that there is a scaling law for the bifurcations of the limit cycles as a function of the strength of both couplings. From the functional point of view of this mixed typed of coupling, the small variation of electrical coupling provides a high sensitivity for period regulation inside the regime of out-of-phase synchronization. {copyright} {ital 1997} {ital The American Physical ...

British Library Electronic Table of Contents (United Kingdom)

Collaborative Filtering (CF) is a popular method for personalizing product recommendations for e-Commerce and customer relationship management (CRM). CF utilizes the explicit or implicit product evaluation ratings of customers to develop personalized recommendations. However, there has been no in-depth investigation of the parameters of CF in relation to the number of ratings on the part of an individual customer and the total number of ratings for an item. We empirically investigated the relationships between these two parameters and CF performance, using two publicly available data sets, EachMovie and MovieLens. We conducted three experiments. The first two investigated the relationship between a particular customer?s number of ratings and CF recommendation performance. The third experim...

British Library Electronic Table of Contents (United Kingdom)

In today's maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to customer life cycle management, with a stronger emphasis on how sales are generated and service provided all along the customer journey. Effectively managing these different marketing, sales and service channels poses a significant challenge. Companies need new strategies, structures, processes and tools to deliver customer value across all channels. A multi-channel, integrative customer model that delivers customer value and significant return on investment (ROI) requires both a strong understanding of customer preferences and behaviours and a robust IT architecture that supports the overarching customer relationship management (CRM) strategy. Even those organizations that ...

International Nuclear Information System (INIS)

Combining the approaches given by Baldwin [Baldwin D et al. Symbolic computation of exact solutions expressible in hyperbolic and elliptic functions for nonlinear PDEs. J Symbol Comput 2004;37:669-705], Peng [Peng YZ. A polynomial expansion method and new general solitary wave solutions to KS equation. Comm Theor Phys 2003;39:641-2] and by Schuermann [Schuermann HW, Serov VS. Weierstrass' solutions to certain nonlinear wave and evolution equations. Proc progress electromagnetics research symposium, 28-31 March 2004, Pisa. p. 651-4; Schuermann HW. Traveling-wave solutions to the cubic-quintic nonlinear Schroedinger equation. Phys Rev E 1996;54:4312-20] leads to a method for finding exact travelling wave solutions of nonlinear wave and evolution equations (NLWEE). The first idea is to generalize ansaetze given by Baldwin and Peng to find elliptic solutions of NLWEEs. Secondly, conditions used by Schuermann to find physical (real and bounded) solutions and to ...

Energy Technology Data Exchange (ETDEWEB)

A modulation transfer function (MTF) calibration method based on binary pseudo-random (BPR) gratings and arrays [Proc. SPIE 7077-7 (2007), Opt. Eng. 47, 073602 (2008)] has been proven to be an effective MTF calibration method for a number of interferometric microscopes and a scatterometer [Nucl. Instr. and Meth. A616, 172 (2010)]. Here we report on a further expansion of the application range of the method. We describe the MTF calibration of a 6 inch phase shifting Fizeau interferometer. Beyond providing a direct measurement of the interferometer's MTF, tests with a BPR array surface have revealed an asymmetry in the instrument's data processing algorithm that fundamentally limits its bandwidth. Moreover, the tests have illustrated the effects of the instrument's detrending and filtering procedures on power spectral density measurements. The details of the development of a BPR test sample suitable for calibration of scanning and ...

Energy Technology Data Exchange (ETDEWEB)

The major problem of measurement of a power spectral density (PSD) distribution of the surface heights with surface profilometers arises due to the unknown Modulation Transfer Function (MTF) of the instruments. The MTF tends to distort the PSD at higher spatial frequencies. It has been suggested [Proc. SPIE 7077-7, (2007), Opt. Eng. 47 (7), 073602-1-5 (2008)] that the instrumental MTF of a surface profiler can be precisely measured using standard test surfaces based on binary pseudo-random (BPR) patterns. In the cited work, a one dimensional (1D) realization of the suggested method based on use of BPR gratings has been demonstrated. Here, we present recent achievements made in fabricating and using two-dimensional (2D) BPR arrays that allow for a direct 2D calibration of the instrumental MTF. The 2D BPRAs were used as standard test surfaces for 2D MTF calibration of the MicromapTM-570 interferometric microscope with all available objectives. The effects of ...

British Library Electronic Table of Contents (United Kingdom)

An extremely sensitive stripping voltammetric procedure for ultra-trace determination of iridium(III) is reported. The method is based on the interfacial accumulation of the iridium(III)-CTAB complex onto the glassy carbon electrode, followed by the catalytic reduction of the adsorbed complex in the presence of bromate. 0.3molL^-^1 acetate buffer pH 4.7+6.9x10^-^2molL^-^1 NaBrO3+2.7x10^-^5molL^-^1 cetyltrimethylammonium bromide (CTAB)+0.2molL^-^1 KCl was employed as the supporting electrolyte. The analytical procedure was verified by the analysis of the standard reference materials: Sea Water BCR-CRM 403 and Fresh Water NIST-SRM 1643d. The accuracy, expressed as relative error e%, was satisfactory, being lower than 6%, while precision as repeatability, expressed as relative standard deviat...

Energy Technology Data Exchange (ETDEWEB)

A computationally efficient dynamic adaptive chemistry (DAC) scheme is described that permits on-the-fly mechanism reduction during reactive flow calculations. The scheme reduces a globally valid full mechanism to a locally, instantaneously applicable smaller mechanism. Previously we demonstrated its applicability to homogeneous charge compression ignition (HCCI) problems with n-heptane [L. Liang, J.G. Stevens, J.T. Farrell, Proc. Combust. Inst. 32 (2009) 527-534]. In this work we demonstrate the broader utility of the DAC scheme through the simulation of HCCI and shock tube ignition delay times (IDT) for three gasoline surrogates, including two- and three-component blends of primary reference fuels (PRF) and toluene reference fuels (TRF). Both a detailed 1099-species mechanism and a skeletal 150-species mechanism are investigated as the full mechanism to explore the impact of fuel complexity on the DAC scheme. For all conditions studied, pressure and key species ...

International Nuclear Information System (INIS)

Three CRMs of plant origin (SRM 1515 Apple Leaves, SRM 1570a Trace Elements in Spinach Leaves, and SRM 1575 Pine Needles) were used for analytical quality assurance of Cr, Mn, Fe, Co, Ni, Cu, Zn, As, Mo, Cd, and Pb determination by ICP-MS. The samples were decomposed using microwave assisted pressurized digestion by HNO_3 and HNO_3 + H_2O_2 mixture and temperature programmed dry ashing. Concentrations of elements in samples were evaluated by external calibration. All samples, blanks, and standards were spiked to 100 #mu#g/L concentration of In and Bi as internal standards. During the measurement, signals of "5"2Cr, "5"3Cr, "5"4Fe, "5"5Mn, "5"9Co, "6"0Ni, "6"2Ni, "6"3Cu, "6"5Cu, "6"6Zn, "9"5Mo, "1"1"1Cd, "1"1"2Cd, "1"1"5In, "2"0"6Pb, "2"0"7Pb, "2"0"8Pb and "2"0"9Bi were monitored. Results of Pb, Cd, Cu, Zn, Mo and Co determination were in good agreement with certified values. In order to obtain accurate results for As at low levels, it was necessary to mathematically correct the ...